Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel is a
trademark of Intel Corporation in the U.S.
and other countries. Microsoft and Windows
are U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: August 2011
Document Part Number: 657628-001
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a refund subject to the refund
policy of your place of purchase.
For any further information or to request a
full refund of the computer, please contact
your local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation.
The computer and the AC adapter comply with the user-accessible surface temperature limits defined
by the International Standard for Safety of Information Technology Equipment (IEC 60950).
Important first steps .............................................................................................................................. 1
Finding information ............................................................................................................................... 2
2 Getting to know your computer ..................................................................................................................... 4
Top ....................................................................................................................................................... 4
Front ..................................................................................................................................................... 9
Right side ........................................................................................................................................... 10
Left side .............................................................................................................................................. 11
3 HP QuickWeb (select models only) ............................................................................................................. 16
Getting started .................................................................................................................................... 16
Starting HP QuickWeb ....................................................................................................................... 17
Using the keyboard ............................................................................................................................ 31
Using the action keys ......................................................................................................... 31
Using the hotkeys .............................................................................................................. 32
Using keypad ..................................................................................................................... 33
Using the integrated numeric keypad ................................................................ 33
Using an optional external numeric keypad ...................................................... 33
6 Multimedia and other features ..................................................................................................................... 34
Using the media activity controls ........................................................................................................ 34
Video .................................................................................................................................................. 37
Using CyberLink PowerDVD (select models only) ............................................................................. 39
vi
7 Power management ...................................................................................................................................... 40
Inserting or removing the battery ........................................................................................................ 40
Inserting the battery ........................................................................................................... 40
Removing the battery ......................................................................................................... 41
Shutting down the computer ............................................................................................................... 42
Setting power options ......................................................................................................................... 42
Using power-saving states ................................................................................................. 42
Initiating and exiting Sleep ................................................................................ 43
Initiating and exiting Hibernation ....................................................................... 43
Using the power meter ....................................................................................................... 44
Using power plans ............................................................................................................. 44
Viewing the current power plan ......................................................................... 44
Selecting a different power plan ........................................................................ 44
Customizing power plans .................................................................................. 44
Setting password protection on wakeup ............................................................................ 45
Using HP Power Manager (select models only) ................................................................................. 45
Using battery power ........................................................................................................................... 46
Finding battery information ................................................................................................ 46
Using Battery Check .......................................................................................................... 46
Displaying the remaining battery charge ........................................................................... 47
Maximizing battery discharge time .................................................................................... 47
The computer is unable to start up .................................................................................... 89
The computer screen is blank ............................................................................................ 89
ix
Software is functioning abnormally .................................................................................... 89
The computer is on but not responding ............................................................................. 90
The computer is unusually warm ....................................................................................... 90
An external device is not working ...................................................................................... 90
The wireless network connection is not working ................................................................ 90
The optical disc tray does not open for removal of a disc .................................................. 91
The computer does not detect the disc drive ..................................................................... 92
A disc does not play ........................................................................................................... 92
The process of burning a disc does not begin, or it stops before completion .................... 93
Contacting customer support ............................................................................................................. 94
Appendix B Cleaning your computer ............................................................................................................. 95
Cleaning the display ........................................................................................................................... 95
Cleaning the sides and cover ............................................................................................................. 95
Cleaning the TouchPad and keyboard ............................................................................................... 95
Appendix C Traveling with the computer ...................................................................................................... 96
Appendix D Updating programs and drivers ................................................................................................ 98
Appendix E Electrostatic Discharge .............................................................................................................. 99
Appendix F Specifications ............................................................................................................................ 100
Input power ....................................................................................................................................... 100
DC plug of external HP power supply .............................................................................. 100
Appendix G Using SoftPaq Download Manager ......................................................................................... 102
Index ................................................................................................................................................................. 104
x
1Introduction
This guide contains details about your computer's components, such as ports and jacks. It describes
multimedia and other features. And it provides important security, backup, and recovery information.
NOTE: Some of the features described in this guide may not be available on your computer.
Important first steps
After you set up and register the computer, it is important to take the following steps:
1.Set up your wired or wireless network. For more information, refer to
2.Update your antivirus software. For more information, refer to
on page 75.
3.Create recovery discs or a recovery flash drive. For instructions, refer to
on page 78.
4.Get to know your computer. Refer to
devices and keyboard on page 25 for additional information.
5.Discover the software that is already installed on the computer by selecting Start > All
Programs.
Getting to know your computer on page 4 and Pointing
Using antivirus software
Networking on page 18.
Backup and recovery
Important first steps1
Finding information
The computer comes with several resources to help you perform various tasks.
ResourceContents
Instructions for setting up the computer●How to set up the computer
●Identification of computer components
User Guide
To access this guide:
Select Start>All Programs>HP Help andSupport>HP Documentation.
Help and Support
Computer features
●
●Power management features
●Instructions for the following:
Connecting to a wireless network
◦
◦Using the keyboard and pointing devices
◦Using the multimedia features of the computer
Maximizing battery life
◦
◦Replacing or upgrading the hard drive and memory
modules
Protecting the computer
◦
◦Performing a backup and a recovery
◦Contacting customer support
Caring for the computer
◦
◦Updating the software
●Computer specifications
●Operating system information
To access Help and Support, select Start > Help and
Support.
NOTE: For country- or region-specific support, go to
http://www.hp.com/support, select your country or
region, and follow the on-screen instructions.
Regulatory, Safety and Environmental Notices
To access this guide:
Select Start>All Programs>HP Help andSupport>HP Documentation.
Safety & Comfort Guide
To access this guide:
Select Start>All Programs>HP Help andSupport>HP Documentation.
– or –
http://www.hp.com/ergo.
Go to
2Chapter 1 Introduction
Software, driver, and BIOS updates
●
●Troubleshooting tools
●Instructions for contacting customer support
●Regulatory and safety information
●Battery disposal information
●Proper workstation setup
Guidelines for posture and work habits that maximize your
●
comfort and decrease your risk of injury
●Electrical and mechanical safety information
ResourceContents
Worldwide Telephone Numbers booklet
This booklet is provided with your computer.
HP Web site
To access this Web site, go to
support.
Limited Warranty*
To access the warranty:
Select Start>All Programs>HP Help andSupport>HP Documentation.
– or –
http://www.hp.com/go/orderdocuments.
Go to
*You can find the expressly provided HP Limited Warranty applicable to your product located with the electronic guides on
your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited
Warranty in the box. For some countries/regions where the warranty is not provided in printed format, you may request a
printed copy from
●North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd, Boise, ID 83714, USA
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
●
http://www.hp.com/go/orderdocuments or write to:
http://www.hp.com/
HP customer support telephone numbers
●Customer support information
●Information for ordering parts
Software, driver, and BIOS updates
●
●Information about accessories for the computer
Warranty information
●Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
Please include your product number, warranty period (found on your serial number label), name, and postal address.
Finding information3
2Getting to know your computer
Top
TouchPad
ComponentDescription
(1) TouchPad light●On: The TouchPad is off.
(2)TouchPad on/off buttonTurns the TouchPad on or off.
(3)TouchPad zoneMoves the pointer and selects or activates items on the
(4)Left TouchPad buttonFunctions like the left button on an external mouse.
(5)TouchPad accent lightIlluminates the TouchPad for visual comfort under dark
(6)Right TouchPad buttonFunctions like the right button on an external mouse.
4Chapter 2 Getting to know your computer
Off: The TouchPad is on.
●
screen.
conditions when the TouchPad is on.
Lights
ComponentDescription
(1)Caps lock light
(2)
(3)
(4)
(5)TouchPad accent lightIlluminates the TouchPad for visual comfort under dark
(6) TouchPad light●On: The TouchPad is off.
(7)Fingerprint reader light
Power light●White: The computer is on.
Mute light●Amber: Computer sound is off.
Wireless light
White: Caps lock is on.
●
●Off: Caps lock is off.
●Blinking white: The computer is in the Sleep state.
Off: The computer is off or in Hibernation.
●
●Off: Computer sound is on.
White: An integrated wireless device, such as a
●
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
Amber: All wireless devices are off.
●
conditions when the TouchPad is on.
●Off: The TouchPad is on.
White: The fingerprint was read.
●
●Amber: The fingerprint was not read.
Top5
Buttons, speakers, and fingerprint reader
ComponentDescription
(1)
(2) Speakers (2)Produce sound.
Power button
When the computer is off, press the button to turn on
●
the computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep.
When the computer is in Hibernation, press the button
●
briefly to exit Hibernation.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power Options,
or refer to
Setting power options on page 42.
6Chapter 2 Getting to know your computer
ComponentDescription
(3)
(4)Fingerprint readerAllows a fingerprint logon to Windows instead of a
When the computer is off or in Hibernation, press the
●
button to open HP QuickWeb.
●When the computer is in Microsoft Windows, press the
button to open the default Web browser.
●When the computer is in HP QuickWeb, press the
button to open the Web browser.
QuickWeb allows you to browse the Internet, communicate
with Skype, and explore other HP QuickWeb programs.
When the computer is off or in Hibernation, you can press
the QuickWeb button to access these features without
waiting for the operating system to start.
NOTE: For more information, refer to HP QuickWeb
(select models only) on page 16 and to the HP QuickWeb
software Help. If your computer does not have HP
QuickWeb software, the button opens the Web browser.
password logon.
Top7
Keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination
(2)fn keyExecutes frequently used system functions when pressed
(3)
(4)b keyEnables o disables the Beats Audio bass settings (select
(5)
(6)Integrated numeric keypadWhen the keypad has been enabled, it can be used like an
(7)num lock keyAlternates between the navigational and numeric functions
Windows logo keyDisplays the Windows Start menu.
Windows applications keyDisplays a shortcut menu for items beneath the pointer.
with the fn key.
in combination with the b key, the spacebar, or the esc key.
r
models only) when pressed in combination with the fn key.
Beats Audio is an enhanced audio profile that provides a
deep, controlled bass while maintaining a clear sound.
Beats Audio is enabled by default.
You can also view and control the bass settings through
the Windows operating system. To view and control the
bass properties:
Select Start >Control Panel>Hardware and Sound>Beats Audio Control Panel.
external numeric keypad.
on the integrated numeric keypad.
(8)Action keysExecute frequently used system functions.
8Chapter 2 Getting to know your computer
Front
ComponentDescription
(1)Speakers (2)Produce sound.
(2)Digital Media SlotSupports the following digital card formats:
●MultiMediaCard
Secure Digital (SD) Memory Card
●
Front9
Right side
ComponentDescription
(1)
(2)
(3)
(4)Optical drive (select models only)Reads and writes to an optical disc.
(5)Optical drive light (select models only)●White: The optical drive is being accessed.
(6)Optical drive eject button (select models
(7) AC adapter light●White: The computer is connected to external power
Power light
Hard drive light
USB ports (2)Connect optional USB devices.
only)
White: The computer is on.
●
●Blinking white: The computer is in the Sleep state.
●Off: The computer is off or in Hibernation.
Blinking white: A hard drive is being accessed.
●
●Amber: HP 3D DriveGuard has temporarily parked a
hard drive.
NOTE: For information on HP 3D DriveGuard, refer
to Using HP 3D DriveGuard (select models only)
on page 56.
●Amber: The optical drive is idle.
Ejects the optical disc.
and the battery is fully charged.
●Amber: The battery is charging.
(8)
(9)
Power connectorConnects an AC adapter.
Security cable slotAttaches an optional security cable to the computer.
10Chapter 2 Getting to know your computer
Off: The computer is not connected to external power.
●
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
Left side
ComponentDescription
(1)VentEnables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(2)
(3)
(4)
(5)
(6)
(7)
External monitor portConnects an external VGA monitor or projector.
HDMI portConnects an optional video or audio device, such as a
high-definition television, or any compatible digital or audio
device.
RJ-45 (network) jackConnects a network cable.
USB ports (2)Connect optional USB devices.
NOTE: Depending on your computer model, your
computer may be equipped with 2 USB 3.0 ports, which
connect optional USB 3.0 devices and provide enhanced
USB power performance. USB 3.0 ports are also
compatible with USB 1.0 and 2.0 devices.
Audio-in (microphone) jackConnects an optional computer headset microphone,
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to a headphone jack,
the computer speakers are disabled.
Left side11
Display
ComponentDescription
(1)WLAN antennas (2)*Send and receive wireless signals to communicate with wireless
(2)Internal microphones (2)Record sound.
(3)Webcam lightOn: The webcam is in use.
(4)WebcamRecords video and captures still photographs.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety,and Environmental Notices that applies to your country or region. These notices are located in Help and Support.
local area networks (WLANs).
To use the webcam, select Start > All Programs >Communication and Chat>CyberLink YouCam.
12Chapter 2 Getting to know your computer
Rear
ComponentDescription
VentEnables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
Rear13
Bottom
ComponentDescription
(1)Integrated subwooferProvides superior bass sound.
(2)Vents (7)Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(3)Battery bayHolds the battery.
(4)
(5)
Battery release latchReleases the battery from the battery bay, and releases the
Hard drive bay, wireless compartment, and
memory module compartment
hard drive/memory module compartment cover.
Holds the hard drives, and provides access to the wireless
LAN (WLAN) device and the memory module slots.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module authorized
for use in the computer by the governmental agency that
regulates wireless devices in your country or region. If you
replace the module and then receive a warning message,
remove the module to restore computer functionality, and
then contact customer support through Help and Support.
14Chapter 2 Getting to know your computer
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer:
●
Serial number label—Provides important information, including the following:
Component
(1)Product name
(2)Serial number
(3)Product part number
(4)Warranty period
(5)Model description
Have this information available when you contact customer support. The serial number label is
affixed to the bottom of the computer.
●Microsoft® Certificate of Authenticity—Contains the Windows Product Key. You may need the
Product Key to update or troubleshoot the operating system. The Microsoft Certificate of
Authenticity is located on the bottom of the computer.
Regulatory label—Provides regulatory information about the computer. The regulatory label is
●
affixed inside the battery bay.
●Wireless certification label or labels (select models only)—Provide information about optional
wireless devices and the approval markings of some of the countries or regions in which the
devices have been approved for use. You may need this information when traveling
internationally. If your computer model includes one or more wireless devices, one or more
certification labels are included with your computer. Wireless certification labels are affixed to the
bottom of the computer.
Labels15
3HP QuickWeb (select models only)
Getting started
The HP QuickWeb environment provides a fun and engaging way to perform many of your favorite
activities. Your computer is ready to go within seconds of starting QuickWeb, allowing you to rapidly
access the Internet, widgets, and communication programs. To use QuickWeb, press the QuickWeb
button, and then start browsing the Web, communicating with others using Skype, and exploring other
HP QuickWeb programs.
Your HP QuickWeb Home screen includes the following features:
Web browser—Search and browse the Internet, and create links to your favorite Web sites.
●
Skype (select models only)—Communicate using Skype, an application that uses voice over
●
Internet protocol (VoIP). Skype lets you make conference calls or have video chats with one or
more people at a time. You can also make long-distance phone calls to land lines.
Widgets—Start using widgets for news, weather, social networking, stocks, a calculator, sticky
●
notes, and more. You can also use Widget Manager to add more widgets to the HP QuickWeb
Home screen.
NOTE: For additional information about using HP QuickWeb, refer to the HP QuickWeb software
Help.
16Chapter 3 HP QuickWeb (select models only)
Starting HP QuickWeb
To start HP QuickWeb, press the QuickWeb button when the computer is off or in Hibernation.
▲
The following table explains the different behaviors of the QuickWeb button.
ButtonBehavior
QuickWeb button●When the computer is off or in Hibernation, , press the
button to open HP QuickWeb.
When the computer is in Microsoft Windows, press the
●
button to open the default Web browser.
●When the computer is in HP QuickWeb, press the
button to open the Web browser.
NOTE: If your computer does not have HP QuickWeb
software, the button opens the Web browser.
NOTE: For more information, refer to the HP QuickWeb software Help.
Starting HP QuickWeb17
4Networking
Your computer supports two types of Internet access:
Wireless—Refer to
●
Wired—Refer to
●
NOTE: You must set up Internet service before you can connect to the Internet.
Creating a wireless connection on page 19.
Connecting to a wired network on page 24.
Using an Internet service provider
Before you can connect to the Internet, you must establish an account with an Internet service
provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set
up the modem, install a network cable to connect your wireless computer to the modem, and test the
Internet service.
NOTE: Your ISP will give you a user ID and password to access the Internet. Record this
information and store it in a safe place.
The following features will help you set up a new Internet account or configure the computer to use an
existing account:
Internet Services & Offers (available in some locations)—This utility assists with signing up
●
for a new Internet account and configuring the computer to use an existing account. To access
this utility, select Start > All Programs > Online Services > Get Online.
●ISP-provided icons (available in some locations)—These icons may be displayed either
individually on the Windows desktop or grouped in a desktop folder named Online Services. To
set up a new Internet account or configure the computer to use an existing account, double-click
an icon, and then follow the on-screen instructions.
●Windows Connect to the Internet Wizard—This wizard allows you to connect to the Internet in
any of the following situations:
◦You already have an account with an ISP.
◦You do not have an Internet account and want to select an ISP from the list provided within
the wizard. (The list of ISP providers is not available in all regions.)
◦You have selected an unlisted ISP, and the ISP has provided you with information such as
a specific IP address and POP3 and SMTP settings.
To access the Windows Connect to the Internet Wizard and instructions for using it, select
Start > Control Panel > Network and Internet > Network and Sharing Center.
18Chapter 4 Networking
NOTE: If you are prompted within the wizard to choose between enabling or disabling
Windows Firewall, choose to enable the firewall.
Creating a wireless connection
Your computer may be equipped with one or more of the following wireless devices:
Wireless local area network (WLAN) device
●
HP Mobile Broadband Module (wireless wide area network (WWAN))
●
Bluetooth® device
●
For more information on wireless technology, refer to the information and Web site links provided in
Help and Support.
Identifying wireless and network status icons
IconNameDescription
HP Connection ManagerOpens HP Connection Manager, which enables you to create and manage
WLAN, WWAN (select models only), and Bluetooth connections.
Wired network (connected)Indicates that one or more network devices are connected to the network.
Network (disabled/
disconnected)
Network (connected)Indicates that one or more network devices are connected to a network.
Network (disconnected)Indicates that network devices are not connected to a network.
Network (disabled/
disconnected)
Indicates that all network devices are disabled in Windows Control Panel.
Indicates that no wireless connections are available.
Creating a wireless connection19
Turning wireless devices on or off
You can use the wireless key or HP Connection Manager (select models only) to turn on and turn off
wireless devices. Refer to
location of the wireless key on your computer.
To turn off wireless devices using HP Connection Manager:
▲Right-click the HP Connection Manager icon in the notification area, at the far right of the
taskbar, and then click the power button next to the desired device.
– or –
Select Start>All Programs>HP Help and Support>HP Connection Manager, and then
click the power button next to the desired device.
Using the action keys on page 31 for information on identifying the
Using HP Connection Manager (select models only)
HP Connection Manager provides a central location for managing your wireless devices, an interface
for connecting to the Internet using HP Mobile Broadband, and an interface for sending and receiving
SMS (text) messages. HP Connection Manager allows you to manage the following devices:
●Wireless local area network (WLAN)/Wi-Fi
●Wireless wide area network (WWAN)/HP Mobile Broadband
●Bluetooth®
HP Connection Manager provides information and notifications on connection status, power status,
SIM details, and SMS messages. Status information and notifications are provided in the notification
area, at the far right of the taskbar.
To open HP Connection Manager:
▲Click the HP Connection Manager icon in the notification area, at the far right of the taskbar.
– or –
Select Start>All Programs>HP Help and Support>HP Connection Manager.
For more information, refer to the HP Connection Manager software Help.
Using operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network,
manage wireless networks, and diagnose and repair network problems.
To use operating system controls:
Select Start>Control Panel>Network and Internet>Network and Sharing Center.
▲
For more information, select Start > Help and Support.
Using a WLAN
A wireless connection connects the computer to Wi-Fi networks, or WLANs. A WLAN is composed of
other computers and accessories that are linked by a wireless router or a wireless access point.
20Chapter 4 Networking
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