HP Pavilion DV5-1000, Pavilion DV5-1002, Pavilion DV5-1003 Maintenance And Service Manual
HP Pavilion dv5 Entertainment PC
Maintenance and Service Guide
© Copyright 2008 Hewlett-Packard
Development Company, L.P.
Athlon and Turion are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
Intel and Core are trademarks of
Intel Corporation in the U.S. and
other countries. Microsoft, Windows, and
Windows Vista are U.S. registered
trademarks of Microsoft Corporation.
SD Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: August 2008
Document Part Number: 469060-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact
the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the
AC adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description
2 External component identification
Top components ................................................................................................................................... 7
Display and top components ............................................................................................... 7
Buttons, fingerprint reader, and speakers ............................................................................ 9
Keys ................................................................................................................................... 11
TouchPad .......................................................................................................................... 12
Front components .............................................................................................................................. 13
Rear components ............................................................................................................................... 14
Right-side components ....................................................................................................................... 14
Left-side components ......................................................................................................................... 15
Bottom components ........................................................................................................................... 16
3 Illustrated parts catalog
Service tag ......................................................................................................................................... 17
Computer major components ............................................................................................................. 18
Display assembly components ........................................................................................................... 27
AntiGlare display assembly spare parts ............................................................................ 27
BrightView display assembly spare parts .......................................................................... 28
Plastics Kit .......................................................................................................................................... 30
Cable Kit ............................................................................................................................................. 31
Mass storage devices ......................................................................................................................... 32
Miscellaneous parts ............................................................................................................................ 34
Sequential part number listing ............................................................................................................ 35
4 Removal and replacement procedures
Preliminary replacement requirements ............................................................................................... 44
Tools required .................................................................................................................... 44
Service considerations ....................................................................................................... 44
Plastic parts ....................................................................................................... 44
Cables and connectors ..................................................................................... 45
Drive handling ................................................................................................... 45
v
Grounding guidelines ......................................................................................................... 46
Electrostatic discharge damage ........................................................................ 46
Packaging and transporting guidelines ............................................. 47
Workstation guidelines ..................................................................... 47
Equipment guidelines ....................................................................... 48
Unknown user password ................................................................................................... 49
Component replacement procedures ................................................................................................. 50
Service tag ......................................................................................................................... 50
Computer feet .................................................................................................................... 51
Battery ............................................................................................................................... 52
Webcam/microphone module ............................................................................................ 53
Optical drive ....................................................................................................................... 55
TV tuner module ................................................................................................................ 57
RTC battery ....................................................................................................................... 59
Memory module ................................................................................................................. 60
Hard drive .......................................................................................................................... 62
WLAN module .................................................................................................................... 65
Switch cover and keyboard ................................................................................................ 69
Power button board ........................................................................................................... 73
Speaker assembly ............................................................................................................. 74
Bluetooth module ............................................................................................................... 75
Display assembly ............................................................................................................... 76
Top cover ........................................................................................................................... 84
Modem module .................................................................................................................. 87
Audio/infrared board .......................................................................................................... 89
USB board ......................................................................................................................... 90
System board ..................................................................................................................... 92
TV tuner module cable ....................................................................................................... 94
Modem module cable ........................................................................................................ 95
Power connector cable ...................................................................................................... 96
Fan/heat sink assembly ..................................................................................................... 98
Processor ......................................................................................................................... 102
5 Setup Utility
Starting the Setup Utility ................................................................................................................... 104
Using the Setup Utility ...................................................................................................................... 105
Changing the language of the Setup Utility ..................................................................... 105
Display system information .............................................................................................. 105
Restoring default settings in the Setup Utility .................................................................. 106
Exiting the Setup Utility .................................................................................................... 106
Setup Utility menus .......................................................................................................................... 107
Main menu ....................................................................................................................... 107
Security menu .................................................................................................................. 10 7
vi
System Configuration menu ............................................................................................ 107
Diagnostics menu ............................................................................................................ 108
6 Specifications
Computer specifications ................................................................................................................... 109
15.4-inch, SXGA+ display specifications .......................................................................................... 110
15.4-inch WXGA display specifications ............................................................................................ 111
Hard drive specifications .................................................................................................................. 112
Blu-ray Disc ROM Drive with SuperMulti DVD±R/RW Double-Layer ............................................... 113
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications ............................... 114
System DMA specifications, AMD .................................................................................................... 115
System DMA specifications, Intel ..................................................................................................... 115
System interrupt specifications, AMD discrete graphics .................................................................. 116
System interrupt specifications, AMD UMA graphics ....................................................................... 117
System interrupt specifications, Intel ................................................................................................ 118
System I/O address specifications, AMD ......................................................................................... 119
System I/O address specifications, Intel .......................................................................................... 121
System memory map specifications, AMD discrete graphics ........................................................... 123
System memory map specifications, AMD UMA graphics ............................................................... 124
System memory map specifications, Intel ........................................................................................ 125
7 Screw listing
Phillips PM2.5×7.0 screw ................................................................................................................. 127
Phillips PM2.5×6.0 captive screw ..................................................................................................... 131
Phillips PM2.0×4.0 screw ................................................................................................................. 132
Phillips PM2.0×4.0 screw ................................................................................................................. 135
Phillips PM2.5×4.0 screw ................................................................................................................. 136
Phillips PM3.0×4.0 screw ................................................................................................................. 138
Phillips PM2.5×6.0 screw ................................................................................................................. 139
Phillips PM2.0×10.0 captive screw ................................................................................................... 140
8 Backup and Recovery
Recovering system information ........................................................................................................ 142
Creating recovery discs ................................................................................................... 143
Backing up your information ............................................................................................................. 144
When to back up .............................................................................................................. 144
Backup suggestions ......................................................................................................... 144
Using system restore points ............................................................................................ 144
When to create restore points ......................................................................... 145
Create a system restore point ......................................................................... 145
Restore to a previous date and time ............................................................... 145
Performing a recovery ...................................................................................................................... 146
Recovering from the recovery discs ................................................................................ 146
vii
Recovering from the dedicated recovery partition (select models only) .......................... 146
9 Connector pin assignments
1394 ................................................................................................................................................. 147
Audio-in (microphone) ...................................................................................................................... 147
Audio-out (headphone) ..................................................................................................................... 148
External monitor ............................................................................................................................... 148
HDMI ................................................................................................................................................ 149
RJ-11 (modem) ................................................................................................................................ 150
RJ-45 (network) ................................................................................................................................ 150
Universal Serial Bus ......................................................................................................................... 151
10 Power cord set requirements
Requirements for all countries or regions ......................................................................................... 152
Requirements for specific countries or regions ................................................................................ 153
11 Recycling
Battery .............................................................................................................................................. 154
Display .............................................................................................................................................. 154
Index ................................................................................................................................................................. 160
viii
1 Product description
Category Description Computer
models equipped
with AMD
processors and
graphics
subsystems with
discrete memory
Computer
models equipped
with AMD
processors and
graphics
subsystems with
UMA memory
Computer models
equipped with
Intel processors
and graphics
subsystems with
discrete memory
Product Name HP Pavilion dv5 Entertainment PC √ √ √
Processors AMD processors:
AMD Turion™ Ultra Dual-Core 35W
ZM-86 2.40-GHz with 2-MB L2 cache
√ √
AMD Turion Ultra Dual-Core 35W ZM-82
2.20-GHz, with 2-MB L2 cache
√ √
AMD Turion Ultra Dual-Core 35W ZM-80
2.10-GHz, with 2-MB L2 cache
√ √
AMD Turion Dual-Core 35W RM-70
2.00-GHz with 1-MB L2 cache
√ √
AMD Athlon™ X2 Dual-Core 35W QL-60
1.90-GHz with 1-MB L2 cache
√ √
Intel® processors:
Intel Core™2 Duo T9600 2.80-GHz with
6-MB L2 cache and 1066-MHz front side
bus (FSB)
√
Intel Core2 Duo T9400 2.53-GHz with 6-
MB L2 cache and 1066-MHz FSB
√
Intel Core Duo T8600 2.40-GHz with 3-
MB L2 cache and 1066-MHz FSB
√
Intel Core Duo T8400 2.26-GHz with 3-
MB L2 cache and 1066-MHz FSB
√
Chipset Northbridge: AMD M770 chipset, ATI
Radeon HD 3450 graphics
√
Northbridge: AMD M780G chipset, ATI
Radeon HD 3200 graphics
√
Southbridge: AMD SB700 √ √
Northbridge: Intel PM45 √
Southbridge: Intel ICH9M √
1
Category Description Computer
models equipped
with AMD
processors and
graphics
subsystems with
discrete memory
Computer
models equipped
with AMD
processors and
graphics
subsystems with
UMA memory
Computer models
equipped with
Intel processors
and graphics
subsystems with
discrete memory
Graphics ATi Mobility Radeon HD 3450 with 256
MB of discrete graphics subsystem
memory (32 MB × 16 DDR2 × 4 PCs)
√
Unified memory architecture (UMA) with
shared video memory:
●
Up to 358 MB of graphics
subsystem memory on computer
models equipped with 2048 MB or
more of main system memory
●
Up to 251 MB of graphics
subsystem memory on computer
models equipped with 1024 MB
●
Memory size is dynamic change
√
Discrete graphics subsystem memory
●
GeForce 9650M GT, Nvidia NB9PGS with 512 MB (32 MB × 16 DDR2
×8 PCs)
●
GeForce 9300M GS, Nvidia NB9MGEB with 256 MB
(32 MB × 16 DDR2 × 4 PCs)
√
Panels
●
15.4-inch, WSXGA+ (1680 × 1050)
AntiGlare
√ √ √
●
15.4-inch, WSXGA+ (1680 × 1050)
BrightView
√ √ √
●
15.4-inch, WXGA+ (1440 × 900)
AntiGlare
√ √ √
●
15.4-inch, WXGA+ (1440 × 900)
BrightView
√ √ √
●
AntiGlare glass panel cover
support
√ √ √
●
Support for lighted logo on
display enclosure
√ √ √
●
Typical brightness 200 nits
√ √ √
Memory 2 SODIMM slots √ √ √
Customer-accessible/upgradable √ √ √
PC2-6400, 800-MHz, DDR2 √ √ √
Dual-channel support √√√
2 Chapter 1 Product description
Category Description Computer
models equipped
with AMD
processors and
graphics
subsystems with
discrete memory
Computer
models equipped
with AMD
processors and
graphics
subsystems with
UMA memory
Computer models
equipped with
Intel processors
and graphics
subsystems with
discrete memory
Supports up to 4096 MB system memory
●
4096-MB total system memory
(2048 MB × 2, dual-channel)
●
3072-MB total system memory
(2048 MB × 1 + 1024 × 1)
●
2048-MB total system memory
(1024 MB × 2, dual-channel)
●
2048-MB total system memory
(2048 MB × 1)
●
1024-MB total system memory
(512 MB × 2, dual-channel)
●
1024-MB total system memory
(1024 MB × 1)
√ √ √
Hard drives Supports all Serial ATA (SATA) 9.5-mm,
2.5-inch hard drives
√ √ √
Supports up to 2 hard drives √ √ √
Support for Accelerometer hard
drive protection
√ √ √
Support for solid-state drive (SSD) on
dual hard drive configurations, with SSD
set as the primary drive
√ √ √
Dual hard drive configurations:
●
640-GB (320-GB, 5400-rpm × 2)
●
500-GB (250-GB, 5400-rpm × 2)
●
320-GB (160-GB, 7200-rpm × 2)
●
320-GB (160-GB, 5400-rpm × 2)
●
64-GB SSD + 320-GB, 5400-rpm
√ √ √
Single hard drive configurations:
●
320-GB, 5400-rpm
●
250-GB, 5400-rpm
●
160-GB, 7200-rpm
●
160-GB, 5400-rpm
●
120-GB, 5400-rpm
√ √ √
Optical drives 12.7-mm tray load √ √ √
Parallel ATA √√√
3
Category Description Computer
models equipped
with AMD
processors and
graphics
subsystems with
discrete memory
Computer
models equipped
with AMD
processors and
graphics
subsystems with
UMA memory
Computer models
equipped with
Intel processors
and graphics
subsystems with
discrete memory
Fixed (1 screw for removal) √ √ √
Support for the following optical drives:
●
DVD±RW and CD-RW SuperMulti
Double-Layer Combo Drive with
LightScribe
●
DVD±RW and CD-RW SuperMulti
Double-Layer Combo Drive
●
Blu-ray Disc ROM Drive with
SuperMulti DVD±R/RW DoubleLayer
√ √ √
Webcam Low-light VGA camera √ √ √
Fixed (no tilt) √ √ √
Activity LED √ √ √
640 × 480 by 24 frames per second √ √ √
Microphone 2 omnidirectional microphones, dual
array with appropriate software
(supports beam forming, echo
cancellation, and noise suppression)
√ √ √
Audio HD Audio (IDT) √ √ √
Integrated subwoofer √ √ √
Supports Microsoft Premium
Requirements
√ √ √
Pavilion-branded Altec Lansing
speakers
√ √ √
Modem 56K V.92 data/fax modem √ √ √
Supports all world-wide certification
requirements
√ √ √
Ethernet Integrated Realtek 10/100/1000 network
interface card (NIC)
√ √
Integrated Realtek 10/100 NIC √
Wireless Integrated wireless local area network (WLAN) options by way of wireless module:
Atheros AR9280 802.11a/b/g/n √ √
Broadcom 4321 802.11a/b/g/n √ √
Atheros AR2425 802.11b/g √ √
Intel Wi-Fi Link 5100 802.11a/b/g/n
WLAN module
√
4 Chapter 1 Product description
Category Description Computer
models equipped
with AMD
processors and
graphics
subsystems with
discrete memory
Computer
models equipped
with AMD
processors and
graphics
subsystems with
UMA memory
Computer models
equipped with
Intel processors
and graphics
subsystems with
discrete memory
Intel Wi-Fi Link 5100 802.11a/b/g
WLAN module
√
Broadcom 4322 802.11a/b/g/n
WLAN module
√
Broadcom BCM4312 802.11b/g
WLAN module
√
Wireless Integrated ATSC/NTSC/QAM hybrid
TV tuner module
√ √ √
Integrated world-wide analog DVB-T
TV tuner module
√ √ √
Support for TV tuner antennae for both
DVB-T and ATSC/NTSC
√ √ √
External media
card
One ExpressCard 54 slot √ √
Digital Media Slot, supports SD, MMC,
SD I/O, MS, MSP, xD
√ √ √
Ports Audio-in (mono microphone) √ √ √
Audio-out (stereo headphone) √ √ √
Audio-out (stereo headphone with S/
PDIF)
√ √ √
Consumer infrared √ √ √
eSATA √ √ √
High-Definition Multimedia Interface
(HDMI) v1.3 supporting 1080p with
HDCP key
√ √ √
IEEE 1394a √ √
RJ-11 (modem; select models only) √ √ √
RJ-45 (Ethernet, includes link and
activity lights)
√ √ √
TV tuner antenna (select models only) √ √
USB (4 on computer models not
equipped with an eSATA port; 3 on
computer models equipped with an
eSATA port)
√ √ √
VGA (Dsub 15-pin) √ √ √
2-pin AC power for 90-W AC adapter √ √ √
Docking Expansion port 3 supports the HP
xb3000 Notebook Expansion Base and
HP Notebook QuickDock
√√√
5
Category Description Computer
models equipped
with AMD
processors and
graphics
subsystems with
discrete memory
Computer
models equipped
with AMD
processors and
graphics
subsystems with
UMA memory
Computer models
equipped with
Intel processors
and graphics
subsystems with
discrete memory
Keyboard/
pointing devices
17-inch full-size keyboard with
numeric keypad
√ √ √
Touchpad supports 2-way scrolling √ √ √
Taps enabled as default √ √ √
Power
requirements
8-cell 2.55-Ah Li-ion battery √ √
6-cell 2.20-Ah Li-ion battery √
90-W AC adapter with localized cable
plug support (2-wire plug with ground
pin, supports 2-pin DC connector)
√ √
65-W AC adapter with localized cable
plug support (2-wire plug with ground
pin, supports 2-pin DC connector)
√
Security Security cable slot √ √ √
Fingerprint reader (select models only) √ √ √
Operating
system
Preinstalled:
FreeDOS √ √ √
Linux Red Flag √ √ √
Windows Vista® Business (32 bit) √ √ √
Windows Vista Home Basic (32 bit) vvv √
Windows Vista Premium (32 bit) √ √ √
Windows Vista Ultimate (64 bit) √ √ √
Serviceability AC adapter √ √ √
Battery (system) √ √ √
Hard drives (2) √ √ √
Memory module √ √ √
Optical drive √ √ √
TV tuner module √ √ √
WLAN module √√√
6 Chapter 1 Product description
2 External component identification
Top components
Display and top components
Item Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is
closed while the power is on.
(2) Wireless antennae (select models only) Send and receive signals from one or more wireless
devices. These antennae are not visible from the
outside of the computer.
NOTE: For optimal transmission, keep the areas
immediately around the antennae free from
obstructions.
NOTE: To see wireless regulatory notices, refer to the
section of the Regulatory, Safety and Environmental
Notices that applies to your country or region. These
notices are located in Help and Support.
Top components 7
Item Component Description
(3) Internal microphones (2) Record sound.
(4) Integrated webcam light On: The integrated webcam is in use.
(5) Integrated webcam Records video and captures still photographs.
8 Chapter 2 External component identification
Buttons, fingerprint reader, and speakers
Item Component Description
(1) Speakers (2) Produce sound.
(2) Power button*
●
When the computer is off, press the button to turn
on the computer.
●
When the computer is on, press the button briefly
to initiate Sleep.
●
When the computer is in the Sleep state, press the
button briefly to exit Sleep.
●
When the computer is in Hibernation, press the
button briefly to exit Hibernation.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold
the power button for at least 5 seconds to turn off the
computer.
To learn more about your power settings, select Start >
Control Panel > System and Maintenance > Power
Options.
(3) Media button
●
Launches the QuickPlay program (for models with
QuickPlay preinstalled).
NOTE: If the computer has been set up to require a
logon password, you may be asked to log on to
Windows. QuickPlay launches after you log on. Refer to
the QuickPlay software Help for more information.
(4) Volume mute button Mutes and restores speaker sound.
Top components 9
Item Component Description
(5) Volume scroll zone Adjusts speaker volume. Slide your finger to the left to
decrease volume and to the right to increase volume.
You can also tap the minus sign on the scroll zone to
decrease volume, or tap the plus sign on the scroll zone
to increase volume.
(6) Previous/rewind button
●
Plays the previous track or chapter when the
button is pressed once.
●
Rewinds media when the button is pressed
simultaneously with the fn key.
(7) Play/pause button Plays or pauses the disc.
(8) Next/fast forward button
●
Plays the next track or chapter when the button is
pressed once.
●
Fast forwards media when pressed
simultaneously with the fn key.
(9) Stop button Stops playback.
(10) Wireless button Turns the wireless feature on or off, but does not create
a wireless connection.
NOTE: A wireless network must be set up in order to
establish a wireless connection.
(11) Fingerprint reader Allows a fingerprint logon to Windows, instead of a
password logon.
*This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help
and Support.
10 Chapter 2 External component identification
Keys
Item Component Function
(1) esc key Displays system information about your computer when
pressed in combination with the fn key.
(2) fn key Executes frequently used system functions when
pressed in combination with a function key or the esc
key.
(3) Windows logo key Displays the Windows® Start menu.
(4) Windows applications key Displays a shortcut menu for items beneath the pointer.
(5) Embedded numeric keypad keys Can be used like the keys on an external numeric
keypad.
(6) Function keys Execute frequently used system functions when
pressed in combination with the fn key.
Top components 11
TouchPad
Item Component Function
(1) TouchPad light
●
White: TouchPad is enabled.
●
Amber: TouchPad is disabled.
(2) TouchPad* Moves the pointer and selects or activates items on the
screen.
(3) TouchPad left button* Functions like the left button on an external mouse.
(4) TouchPad on/off button Enables/disables the TouchPad.
(5) TouchPad scroll zone Scrolls up or down.
(6) TouchPad right button* Functions like the right button on an external mouse.
*This table describes factory settings. View or change pointing device preferences by selecting Start > Control Panel >
Hardware and Sound > Mouse.
12 Chapter 2 External component identification
Front components
Item Component Function
(1) Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
(2) Battery light
●
On: A battery is charging.
●
Blinking: A battery that is the only available power
source has reached a low battery level. When the
battery reaches a critical battery level, the battery
light begins blinking rapidly.
●
Off: If the computer is plugged into an external
power source, the light is turned off when all
batteries in the computer are fully charged. If the
computer is not plugged into an external power
source, the light stays off until the battery reaches
a low battery level.
(3) Drive light Blinking: The hard drive or optical drive is being
accessed.
(4) Consumer infrared lens Receives a signal from the HP Remote Control.
(5) Audio-in (microphone) jack Connects an optional computer headset microphone,
stereo array microphone, or monaural microphone.
(6) Audio-out (headphone) jacks (2) Produce sound when connected to optional powered
stereo speakers, headphones, ear buds, a headset, or
television audio.
NOTE: This table describes factory settings. For information about changing factory settings, refer to the user guides located
in Help and Support.
Front components 13
Rear components
Component Function
Vents (2) Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
It is normal for the internal fan to cycle on and off during routine operation.
Right-side components
Item Component Function
(1) Optical drive light Blinking: The optical drive is being accessed.
(2) Optical drive Reads optical discs and, on select models, also writes
to optical discs.
(3) USB ports (2) Connect optional USB devices.
(4) TV antenna jack (select models only) Connects a TV antenna, a digital cable device, or a
satellite device that receives standard or high-definition
TV broadcasts.
(5) RJ-11 (modem) jack (select models only) Connects a modem cable.
(6) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from
being mishandled or stolen.
(7) Power connector Connects an AC adapter.
14 Chapter 2 External component identification
Left-side components
Item Component Function
(1) External monitor port Connects an external VGA monitor or projector.
(2) Expansion port 3 Connects the computer to an optional docking device or an
optional expansion product.
NOTE: The computer has only one expansion port. The
term expansion port 3 describes the type of expansion port.
(3) RJ-45 (network) jack Connects a network cable.
(4) HDMI port Connects an optional video or audio device, such as a high-
definition television, or any compatible digital or audio
component.
(5) eSATA/USB port Connects an optional high-performance eSATA
component, such as an eSATA external hard drive, or an
optional USB device.
(6) USB port Connects an optional USB device.
(7) 1394 port (select models only) Connects an optional IEEE 1394 or 1394a device, such as
a camcorder.
(8) Digital Media Slot light On: A digital card is being accessed.
(9) Digital Media Slot Supports the following optional digital card formats: Secure
Digital (SD) Memory Card, MultiMediaCard (MMC),
Memory Stick (MS), Memory Stick Pro (MSP), xD-Picture
Card (XD), xD-Picture Card (XD) Type H, xD-Picture Card
(XD) Type M.
(10) ExpressCard slot Supports optional ExpressCard/54 cards.
Left-side components 15
Bottom components
Item Component Function
(1) Vents (8) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(2) Battery bay Holds the battery.
(3) Battery release latch Releases the battery from the battery bay.
(4) Memory module compartment Contains the memory module slots.
(5) Mini Card module compartment Holds the TV tuner card and, for select models only, the
Intel Turbo Memory card.
(6) Hard drive bay and WLAN module Holds the hard drive and the WLAN module.
CAUTION: To prevent an unresponsive system,
replace the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country
or region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact technical
support through Help and Support.
16 Chapter 2 External component identification
3 Illustrated parts catalog
Service tag
The service tag, affixed to the bottom of the computer, provides information that may be needed when
troubleshooting system problems. The service tag provides the following information:
(1) Product name: This is the product name affixed to the front of the computer.
(2) Serial number (s/n): This is an alphanumeric identifier that is unique to each product.
(3) Part number/Product number (p/n): This number provides specific information about the product's
hardware components. The part number helps a service technician to determine what components and
parts are needed.
(4) Model description: This is the number needed to locate documents, drivers, and support for the
computer.
(5) Warranty period: Describes the duration of the warranty period for the computer.
Service tag 17
Computer major components
Item Description Spare part number
(1) 15.4-inch display assemblies (include wireless antenna transceivers and cables)
WSXGA+ AntiGlare display assembly with webcam and 2 microphones 484372-001
WSXGA+ BrightView display assembly with webcam and 2 microphones 484368-001
WXGA AntiGlare display assembly with webcam and 2 microphones 484371-001
18 Chapter 3 Illustrated parts catalog
Item Description Spare part number
WXGA Brightview display assembly with webcam and 2 microphones 484367-001
NOTE: See Display assembly components on page 27 for more information on display assembly spare part
numbers.
(2)
Switch cover (includes LED board and cable) 488316-001
(3) Power button board (includes cable) 486796-001
(4) Keyboards (include keyboard cable)
Belgium 488590-A41
Brazil 488590-201
Canada 488590-121
The Czech Republic 488590-221
Denmark, Norway, and Sweden 488590-DH1
France 488590-051
Germany 488590-041
Greece 488590-151
Hungary 488590-211
Israel 488590-BB1
Italy 488590-061
Japan 488590-291
Latin America 488590-161
The Netherlands and Europe 488590-B31
Portugal 488590-131
Russia 488590-251
Saudi Arabia 488590-171
South Korea 488590-AD1
Spain 488590-071
Switzerland 488590-111
Taiwan 488590-AB1
Thailand 488590-281
Turkey 488590-141
The United Kingdom 488590-031
The United States 488590-001
(5) Speaker assembly 486801-001
(6) Bluetooth® modules (do not include a Bluetooth module cable)
For use only with computer models equipped with AMD processors 412766-002
For use only with computer models equipped with Intel processors 483113-001
Computer major components 19
Item Description Spare part number
(7) Bluetooth module cable 489822-001
Cable Kit, includes:
NOTE: See
Cable Kit on page 31 for more Cable Kit spare part information.
501891-001
(8a) Power connector cable
(8b) Modem module cable
(8c) TV tuner module antenna cable
Plastics Kit, includes:
NOTE: See
Plastics Kit on page 30 for more Cable Kit spare part information.
486793-001
(9a) ExpressCard slot bezel
(9b) Mini Card module compartment cover
(9c) Memory module compartment cover
(9d) Hard drive bay cover
(10) Top covers (include TouchPad and TouchPad buttons):
For use only with computer models equipped with a fingerprint reader 486527-001
For use only with computer models not equipped with a fingerprint reader 486526-001
(11) Modem modules:
NOTE: The modem module spare part kits do not include a modem module cable. The modem module cable is
included in the Cable Kit, spare part number 501891-001.
For use in all countries and regions except Australia and New Zealand 461749-001
For use only in Australia and New Zealand 461749-011
(12) System boards (include replacement thermal material):
For use only with computer models equipped with AMD processors:
●
With RX781 Northbridge and ATI-M82-S discrete graphics subsystem memory
482324-001
●
With RS780 Northbridge and ATI-M UMA graphics subsystem memory
482325-001
For use only with computer models equipped with Intel processors:
●
With PM45 Northbridge and nVidia NB9P-GS discrete graphics subsystem
memory and 512-GB of graphics subsystem memory
482870-001
●
With PM45 Northbridge and nVidia NB9M-GE discrete graphics subsystem
memory and 256-GB of graphics subsystem memory
482867-001
●
With GM45 Northbridge and UMA graphics subsystem memory
482869-001
●
With ICH9M Northbridge and UMA graphics subsystem memory
482868-001
(13) Audio/infrared board (includes cable) 486797-001
(14) USB board (includes cable) 486798-001
(15) Processors (include replacement thermal material):
AMD processors:
20 Chapter 3 Illustrated parts catalog
Item Description Spare part number
●
Turion Ultra Dual-Core 35W ZM-86 2.40-GHz processor with 2-MB L2 cache
484260-001
●
Turion Ultra Dual-Core 35W ZM-82 2.20-GHz, processor with 2-MB L2 cache
484261-001
●
Turion Ultra Dual-Core 35W ZM-80 2.10-GHz, processor with 2-MB L2 cache
484262-001
●
Turion Dual-Core 35W RM-70 2.00-GHz with 1-MB L2 cache
484263-001
●
Athlon X2 Dual-Core 35W QL-60 1.90-GHz with 1-MB L2 cache
484264-001
Intel processors:
●
Intel Core2 Duo T9600 2.80-GHz processor with 6-MB L2 cache and 1066-MHz
FSB
483859-001
●
Intel Core2 Duo T9400 2.53-GHz processor with 6-MB L2 cache and 1066-MHz
FSB
483860-001
●
Intel Core Duo T8600 2.40-GHz processor with 3-MB L2 cache and 1066-MHz
FSB
483861-001
●
Intel Core Duo T8400 2.26-GHz processor with 3-MB L2 cache and 1066-MHz
FSB
486523-001
(16) Fan/heat sink assemblies (include replacement thermal material):
For use only with computer models equipped with AMD processors and graphics
subsystems with discrete memory
493001-001
For use only with computer models equipped with AMD processors and graphics
subsystems with UMA memory
491572-001
For use only with computer models equipped with Intel processors and graphics
subsystems with discrete memory
486799-001
For use only with computer models equipped with Intel processors and graphics
subsystems with UMA memory
492314-001
(17) Base enclosures (include rubber feet)
For use only with computer models equipped with a 1394 port, modem module, and
TV tuner module
486783-001
For use only with computer models equipped with a 1394 port and modem module, but
not a TV tuner module
486784-001
For use only with computer models equipped with a 1394 port and TV tuner module,
but not a modem module
486785-001
For use only with computer models equipped with a 1394 port, but not a modem module
or a TV tuner module
486786-001
For use only with computer models equipped with a modem module and a TV tuner
module, but not a 1394 port
486787-001
For use only with computer models equipped with a TV tuner module, but not a 1394
port or modem module
486788-001
For use only with computer models equipped with a modem module, but not a 1394
port or TV tuner module
486789-001
For use only with computer models not equipped with a 1394 port, modem module, or
TV tuner module
486790-001
Rubber Feet Kit (not illustrated, includes 4 base enclosure rubber feet) 486794-001
Computer major components 21
Item Description Spare part number
(18) Batteries:
12-cell, 95-Wh, 2.55-Ah Li-ion battery for use with all computer models 484172-001
6-cell, 55-Wh, 2.55-Ah Li-ion battery for use with all computer models 484171-001
6-cell, 47-Wh, 2.55-Ah Li-ion battery for use only with computer models equipped with
AMD processors
484170-002
6-cell, 47-Wh, 2.55-Ah Li-ion battery for use only with computer models equipped with
Intel processors
484170-001
(19) Optical drives (include bezel and bracket):
Blu-ray Disc ROM Drive with SuperMulti DVD±R/RW Double-Layer, LightScribe, and
bronze bezel
486525-002
Blu-ray Disc ROM Drive with SuperMulti DVD±R/RW Double-Layer, LightScribe, and
silver bezel
486525-001
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe and
bronze bezel for use only with computer models equipped with AMD processors
483864-003
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe and
bronze bezel for use only with computer models equipped with Intel processors
483864-002
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe and
silver bezel
483864-001
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with bronze bezel 483863-002
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with silver bezel 483863-001
(20) RTC battery 491571-001
(21) TV tuner modules:
NOTE: The TV tuner module spare part kits do not include a TV tuner module cable. The TV tuner module cable
is included in the Cable Kit, spare part number 501891-001.
DVB-T TV tuner module 482899-003
DVB-T/ANG TV tuner module 482899-002
NTSC/ATSC/ANG TV tuner module 482899-001
TV tuner external antenna cables (not illustrated):
With F-PAL jack 482900-001
With PAL jack 482900-002
(22) Memory modules (667-MHz, PC2-5300, 1-DIMM):
2048-MB memory module for use only with computer models equipped with AMD
processors
484268-002
1024-MB memory module for use only with computer models equipped with AMD
processors
484267-002
2048-MB memory module for use only with computer models equipped with Intel
processors
484268-001
1024-MB memory module for use only with computer models equipped with Intel
processors
484267-001
22 Chapter 3 Illustrated parts catalog
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