HDMI
DVI
VGA
DisplayPort
DVI/HDMI
DVI/VGA
12” (30cm)
http://www.hp.com/go/contactHP
http://welcome.hp.com/country/us/en/wwcontact_us.html
Copyright and License
© Copyright 2012 Hewlett-Packard
Development Company, L.P.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
This product incorporates copyright protection
technology that is protected by U.S. patents and
other intellectual property rights. Use of this
copyright protection technology must be
authorized by Macrovision, and is intended for
home and other limited viewing uses only
unless otherwise authorized by Macrovision.
Reverse engineering or disassembly is
prohibited.
Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.
HP supports lawful use of technology and does
not endorse or encourage the use of our
products for purposes other than those
permitted by copyright law.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
The information in this document is subject to
change without notice.
Warranty Print on Demand Statement
You can find the expressly provided HP Limited
Warranty applicable to your product located with
the user guides on your computer and/or on the
CD/DVD provided in the box. In some countries/
regions, HP may provide a printed HP Limited
Warranty in the box. For some countries/regions
where the warranty is not provided in printed
format, you may request a printed copy from
hp.com/go/orderdocuments or write to:
North America: Hewlett-Packard, MS POD,
11311 Chinden Blvd., Boise, ID 83714, USA
Europe, Middle East, Africa: Hewlett-Packard,
POD, Via G. Di Vittorio, 9, 20063 Cernusco s/
Naviglio (MI), Italy
Asia Pacific: Hewlett-Packard, POD, P.O. Box
200, Alexandra Post Office, Singapore 911507
When you request a printed copy of your
warranty, please include your product number,
warranty period (found on your service label),
name, and postal address.
IMPORTANT! Do NOT return your HP product
to the addresses above. For U.S. products, go
http://www.hp.com/go/contactHP. For
to
worldwide support, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
1 Getting information
Type of information Where to find
● Set up your computer. Quick Setup (this Guide)
● Use the computer.
Connect to the Internet.
●
Recover factory settings. Troubleshooting and Maintenance Guide on your computer. Select the HP
●
● See how-to videos about
using the features of your
computer.
Learn how to use the
●
Microsoft Windows operating
system.
Find Windows password
●
information.
Find links to driver updates.
●
● Read frequently asked
questions.
Troubleshoot the most
●
common computer hardware
and software issues.
● Find electronic user guides
and specifications for your
computer model.
● Order parts and find
additional troubleshooting
help.
Quick Setup (this Guide)
Support Assistant app on the Start screen, select My computer, and
then select User guides.
Visit
http://www.hp.com/supportvideos (English only)
Help and Support
From the Start screen, type h, and then select Help and Support. For
U.S. support, go to
support, go to
Windows troubleshooting tools
1. From the Start screen, type c, and then select Control Panel.
2. Select System and Security, and then under Action Center, select
Troubleshoot common computer problems.
Troubleshooting and Maintenance Guide on your computer. Select the HP
Support Assistant app on the Start screen, select My computer, and
then select User guides.
HP Support website:
http://www.hp.com/go/contactHP. For worldwide
http://welcome.hp.com/country/us/en/wwcontact_us.html.
http://www.hp.com/go/contactHP
● Upgrade or replace
components of your
computer.
Upgrading and Servicing Guide
HP Support website:
http://www.hp.com/go/contactHP
1
Type of information Where to find
Find computer warranty
●
information.
Get up-to-date information
●
and help from the Windows
community.
● Connect to a TV. Watching and Recording TV
● Maintain your computer. HP Support Assistant — Maintains your computer performance and
Find safety and regulatory
●
notices.
HP Worldwide Limited Warranty and Technical Support included with your
computer.
Select the HP Support Assistant app on the Start screen, select My
computer, and then select User guides.
http://www.hp.com/support/consumer-forum
Select the HP Support Assistant app on the Start screen, select My
computer, and then select User guides.
If the guide is not available there, visit
resolves problems faster by using automated updates, on-board
diagnostics, and guided assistance.
Select the HP Support Assistant app on the Start screen.
Troubleshooting and Maintenance Guide
Select the HP Support Assistant app on the Start screen, select My
computer, and then select User guides.
Maintaining Your Computer (this Guide)
Regulatory, Safety and Environmental Notices
Select the HP Support Assistant app on the Start screen, select My
computer, and then select User guides or visit
contactHP.
http://www.hp.com/go/contactHP.
http://www.hp.com/go/
Find ergonomic information. Safety & Comfort Guide
●
Select the HP Support Assistant app on the Start screen, select My
computer, and then select User guides or visit
2 Chapter 1 Getting information
http://www.hp.com/ergo.
2 Setting up your computer
WARNING! To reduce the risk of electrical shock or damage to your
equipment:
• Place the computer in a location away from water, dust, moisture, and soot.
These can increase the inside temperature, or can cause fire or electrocution.
• Do not disable the power cord grounding plug. The grounding plug is an
important safety feature.
• Plug the power cord in a grounded (earthed) outlet that is easily accessible at
all times.
• Disconnect power from the equipment by unplugging the power cord from the
electrical outlet. To prevent direct exposure to laser beam, do not try to open the
enclosure of the CD or DVD drives.
• The power supply is preset for the country/region in which you purchased your
computer. If you move, check the voltage requirements for your new location
before plugging the computer into an AC power outlet.
The computer may be heavy; be sure to use ergonomically correct lifting
procedures when moving the computer.
To reduce the risk of serious injury read the Safety & Comfort Guide. The guide
is located on the web at
1. Place the computer so that all ventilation openings are unobstructed and
cabling is not in a walkway or where it can be stepped on or damaged by
placing furniture on it.
2. Connect all power cords from the monitor, computer, and accessories to a
power surge protection device that is specifically labeled as having surge
protection, an uninterruptible power supply (UPS), or a similar device. If the
computer has a television tuner, or a modem or telephone connection,
protect the computer by using surge protection with these signal inputs as
well. Connect the television cable or the telephone line cord to the surge
protection device, and then connect the device to the computer.
3. Download and install operating system updates.
a. Find out what operating system and version your computer is currently
running.
(From the Start screen, type c, select Control Panel, select System
and Security, and then select System. The operating system and
version are shown under Specifications.)
b. Open your internet browser and go to
contactHP.
http://www.hp.com/ergo.
http://www.hp.com/go/
3
c. Select your country and language, if necessary, and click Support &
Drivers.
d. Select Download drivers and software (and firmware), type your
computer model name and number in the product field, and press
Enter.
e. If necessary, select your computer model from Product search
results.
f. Select your computer operating system.
g. Click Download next to each update you wish to download.
h. Follow the on-screen instructions to install each downloaded update.
4. Look in the computer box for additional printed details or updates.
5. Read the Regulatory, Safety and Environmental Notices included with your
computer. Select the HP Support Assistant app on the Start screen, select
My computer, and then select User guides.
6. Read the Safety & Comfort Guide for proper workstation setup, posture,
health and work habits, and electrical and mechanical safety information.
Select the HP Support Assistant app on the Start screen, select My
computer, and then select User guides or visit
After you complete the initial computer setup, you might want to install additional
software programs or hardware devices. Check the operating system, memory,
and other requirements listed before purchasing new software or hardware for
your computer. Follow the software manufacturer's directions to install the new
software.
NOTE: Use only licensed original software. Installing copied software could
result in an unstable installation, infect the computer with a virus, or be illegal.
Security solutions can deter theft, mishandling, and software attacks, but cannot
prevent them.
http://www.hp.com/ergo.
Connecting to the Internet
Steps to connect to the Internet:
1. Connect the hardware as shown on the setup view.
2. Get Internet service.
Sign up with an Internet Service Provider (ISP). If you already have an
account with an ISP, skip this step and follow the instructions provided by
the ISP.
3. Using your Internet connection through your ISP, open a web browser and
browse the Internet.
NOTE: If you have issues connecting to the Internet, see Internet access
on page 15.
4 Chapter 2 Setting up your computer
3 Setting up additional features
Using Beats Audio™ (select models only)
Your HP TouchSmart PC features audio connectors (headphone and Audio Out)
that are optimized for Beats Audio™ headphones and external audio systems
(purchased separately). Select HP TouchSmart PC models also include four
Beats-optimized internal speakers and a Beats toggle button
Your computer comes ready for you to experience music with Beats enabled. To
disable Beats, press the Beats toggle button; the Beats off icon appears on the
screen. To turn Beats on, press the Beats toggle button again. If your keyboard
does not contain the Beats toggle button, press Fn+B to enable and disable
Beats. To view the Beats user interface, from the Start screen, type b, and then
select HP Beats Audio.
All you need to do is plug the Beats Audio headphones into the side headphone
connector to experience crisp and clear sound separation. To experience the full
capability of BEATS audio using the internal speakers, HP recommends
connecting a matching HP subwoofer to the Sub connector on the back panel. If
you are using an external audio system, plug it into the Audio Out connector on
the back panel.
Using an HDMI monitor
If your computer has a graphics card with an HDMI (High Definition Multimedia
Interface) connector, Hewlett-Packard recommends using a DVI or VGA
connector for a monitor, and using HDMI to connect a TV.
If you use HDMI to connect your monitor, you may need to adjust some settings
to hear sound (see the following steps). Because of this, HP recommends that
you connect analog speakers to the computer if you want to hear sound during
the initial setup of the computer.
For optimum viewing, you may need to adjust the resolution setting for the
monitor (see
Save this document for future use.
NOTE: If you ever need to recover the computer operating system by using the
Recovery Manager, you must repeat these procedures to activate sound and
adjust resolution for the HDMI connector.
Adjusting resolution on page 6).
on the keyboard.
IMPORTANT: Your HDMI monitor must be connected to the graphics card
before you activate sound and adjust resolution.
Activating sound
1. Press the Windows logo key on the keyboard to view the Desktop.
2. Right-click the Volume icon (white speaker) in the notification area, at the
far right of the task bar.
Using Beats Audio™ (select models only)
5
3. Select Playback devices. The Sound window opens.
4. On the Playback tab, look for the Default Device. It may display a green
circle with a checkmark in it.
If the Default Device is one of the following, then your HDMI monitor is
already activated:
NVIDIA High Definition Audio (select models only)
●
ATI High Definition Audio (select models only)
●
Realtek HDMI Output
●
Select the Cancel button to close the window, and then continue with the
next procedure, “Adjusting resolution,” if necessary.
If the Default Device is not one of these devices, continue with step 5.
5. If one of the following HDMI options is available on the Playback tab, select
it:
NVIDIA High Definition Audio (select models only)
●
● ATI High Definition Audio (select models only)
If neither of these is present, select Realtek HDMI Output.
6. Select Set Default.
7. Select OK to close the window. This completes the steps to activate HDMI
sound.
Adjusting resolution
To adjust resolution, follow the instructions for your type of graphics card. Press
the Windows logo key on the keyboard to view the Desktop. Right-click an empty
area of the desktop, and then:
If NVIDIA Control Panel is present, follow the steps under “NVIDIA
●
graphics cards.”
If Catalyst Control Center is present, follow the steps under “ATI graphics
●
cards.”
If only Screen resolution is present, follow the steps under “Other graphic
●
cards.”
6 Chapter 3 Setting up additional features
NVIDIA graphics
cards
ATI graphics cards 1. Right-click an empty area of the desktop, and then click Catalyst™
1. Right-click an empty area of the desktop, and then click NVIDIA Control
Panel. The View Selection window opens.
2. In the Selecting a Task area on the left, under Display, click Change
resolution. The Change resolution window opens.
3. If your HP computer is connected to an HP monitor, make sure that the
Show only TV resolutions check box does not contain a check mark. If
your HP computer is connected to a non-HP monitor, make sure that the
Show only TV resolutions check box contains a check mark. If
necessary, click the box to remove a check mark or add a check mark.
4. Close the NVIDIA Control Panel. This completes the steps to adjust
resolution for NVIDIA graphics cards.
Control Center. The Catalyst Control Center window opens.
2. Select Graphics and then Desktops & Displays on the top left corner
of the window.
3. Under the Desktops & Displays window, right click the monitor icon at
the bottom left corner of the window and select Configure. The DTV
(HDMITM) 2 window opens.
4. If your HP computer is connected to an HP monitor, make sure that the
Show only TV resolutions check box does not contain a check mark. If
your HP computer is connected to a non-HP monitor, make sure that the
Show only TV resolutions check box contains a check mark. If
necessary, click the box to remove a check mark or add a check mark.
5. Click OK. This completes the steps to adjust resolution for this option.
Other graphics cards 1. Right-click an empty area of the desktop, and then click Screen
resolution.
2. Select the resolution from the drop-down menu.
3. Click Apply, and then click Keep changes. This completes the steps to
adjust resolution for this option.
Setting up multiple displays
Use the following steps to connect and set up additional monitors:
These instructions are for standard two-monitor setup. If you have purchased a
dual-monitor system with ATI™ Eyefinity software, follow these instructions for
Setting up multiple displays
7
dual-monitor setup (or for three monitors), and proceed to the instructions for ATI
Eyefinity Catalyst™ setup.
1. Verify that the PC is set up according to the instructions in the setup view.
Do not power on the PC or monitor.
2. Connect the monitors to an available display connector on the back of the
PC. The monitor’s connection type must match the connector on the PC.
NOTE: The three-monitor setup requires that you separately purchase
an additional monitor and cable. The monitor should have a DVI, HDMI, or
VGA connector. A DVI-to-VGA adapter is required for monitors with a VGA
connector.
DisplayPort
Connect the DisplayPort cable to the DisplayPort connector (required).
●
● Connect the DVI cable to the bottom DVI connector.
3. Connect power to each additional monitor.
4. Press the power button on each display and then press the power button on
the computer. The power indicator light on each of the displays will be
amber; the lights will turn blue when the PC starts.
NOTE: During the initial setup, only one display is active; you may see
various display states (such as blank screens, blue screens, etc.) on the
other displays until the setup is completed.
5. When the setup is complete, you will see the extended desktop on all
connected displays.
6. To change the display mode for a display, select Start, from the Start
screen, type c, select Control Panel, select Appearance and
Personalization, select Display, and then select the option you want to
change and follow the onscreen instructions.
ATI Eyefinity Catalyst™ setup
1. Right-click on the Eyefinity Catalyst™ icon on the desktop to bring up ATI
Catalyst Control Center™.
2. Select CCC-Advanced, select Graphics, and select Desktop & Displays,
then follow the onscreen instructions to set up the layout for the two- or
three-monitor display.
HDMI
DVI
8 Chapter 3 Setting up additional features
4 Maintaining your computer
Cleaning procedures
Keeping your computer system free of dust, dirt, and heat will prolong its life.
● Dust, pet hair, and other particles can build up, creating a blanket effect; as a result, components can
overheat or, in the case of the keyboard and mouse, not work smoothly and effectively.
● Check your system once a month for visible signs of dust and debris, and clean it about once every three
months.
Visit
●
http://www.hp.com/go/contactHP for additional cleaning instructions.
Cleaning the computer
vents
Cleaning the keyboard and
mouse
Air vents keep the computer cool. Keep these vents clean by using a small,
battery-powered vacuum cleaner. (A battery-powered vacuum cleaner eliminates
the risk of electric shock.)
1. Vacuum the vents on the computer case.
2. Remove any debris that has accumulated in and around the computer
connectors (for example, the Ethernet and USB connectors).
When cleaning the keyboard keys, use a low setting on a battery-powered vacuum
cleaner, to avoid removing key caps and springs.
1. Vacuum between the keys of the keyboard and along the grooves.
2. Use a clean, dry cloth and isopropyl (rubbing) alcohol to clean buildup on the
keyboard keys and along its edges.
3. Wipe the body of the mouse and the mouse cord by using cleaning wipes.
If you have a roller-ball mouse, clean the ball and rollers inside:
1. Turn the mouse upside down, and rotate the ball-cover ring counterclockwise
to remove the ring and release the roller ball.
2. Rinse the roller ball with soap and warm water.
3. Clean the rollers inside the mouse with a cotton swab dampened with
isopropyl (rubbing) alcohol.
4. After the roller ball and rollers are completely dry, replace the ball and ball-
cover ring.
Cleaning procedures
9
5 Troubleshooting
Refer to the documentation provided by the product manufacturer for information
about peripheral-specific problems, such as issues with a monitor or a printer.
The following tables present some issues you might encounter while installing,
starting up, or using your computer and possible solutions.
For more information or for additional troubleshooting options, see
information on page 1.
Computer does not start
Symptom Possible solution
Getting
Error message:
Hard disk drive
error.
Computer will
not turn on or
start.
Restart the computer.
1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
2. Select the Power icon, and then select Restart.
Or, press and hold the Power button on the computer for 5 or more seconds to turn off
the computer, and then press the Power button to restart the computer.
3. If Windows opens, immediately back up all important data to a backup hard disk drive.
4. Contact Support, whether it was possible or not to start up Windows.
Either the hard disk drive or the system board may need to be replaced.
Ensure that the cables connecting the computer to the external power source are plugged in
properly. When the cables connecting the computer to the external power source are plugged
in properly, and the wall outlet is functioning, the green power supply light on the back of the
computer should be on; if it is not, contact Support.
If the display (monitor) is blank, the monitor might not be properly connected. Connect the
monitor to the computer, plug it in, and turn it on. See
Test the wall outlet by connecting a different electrical device to it.
Display (monitor) on page 12.
10 Chapter 5 Troubleshooting
Symptom Possible solution
Computer
seems to be
locked up and is
not responding.
Error message:
Invalid system
disk or Non-
System disk or
Disk error.
Use the Task Manager to close any programs not responding, or restart the computer:
1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
2. Select Task Manager.
3. Select the program that is not responding, and then select End task.
If closing programs does not work, restart the computer:
1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
2. Select the Power icon, and then select Restart.
Or, press and hold the Power button on the computer for 5 or more seconds to turn off
the computer, and then press the Power button to restart the computer.
When drive activity stops, remove the disc and press the spacebar on the keyboard. The
computer should start up.
Computer does not start
11
Power
Symptom Possible solution
Computer does
not turn off
when the Power
button is
pressed.
Computer shuts
down
automatically.
Press and hold the Power button until the computer turns off. Check Power Settings.
The computer might be in an exceedingly hot environment. Let it cool down.
●
Ensure that computer air vents are not blocked and that the internal fan is running —
●
see
Cleaning procedures on page 9. (Your computer might not have an internal fan.)
Display (monitor)
Symptom Possible solution
Screen is blank,
and monitor power
light is not lit.
Screen is blank. Press the space bar on the keyboard or move the mouse to make the screen display
Reconnect the power plug to the back of the monitor and to the wall outlet.
Press the Power button on the monitor.
visible again.
Press the Sleep button (select models only), or Esc on the keyboard, to resume from
Sleep mode.
Press the Power button to turn on the computer.
Inspect the monitor video connector for bent pins:
● If any of the pins are bent, replace the monitor connector cable.
If no pins are bent, reconnect the monitor connector cable to the computer.
●
If you have a multi-monitor setup, refer to
12 Chapter 5 Troubleshooting
Setting up multiple displays on page 7.
Keyboard and mouse (general)
Symptom Possible solution
Keyboard
commands and
typing are not
recognized by the
computer.
Mouse (with cable)
does not work or is
not detected.
Cursor does not
move using the
arrow keys on the
number keypad.
Cursor does not
respond to mouse
movement.
Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back
of your computer, and then restart your computer.
Unplug and reconnect the mouse cable to your computer.
If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse
cable, and then restart the computer.
Press Num Lock on the keyboard to turn off Num Lock, so that the arrow keys on the
number keypad can be used.
Use the keyboard to save changes in all open programs, and then restart your computer:
1. Press the Alt+Tab keys simultaneously to navigate to an open program.
2. Press Ctrl+S simultaneously to save your changes in the selected program (Ctrl+S
is the keyboard shortcut for Save on most—not all—programs).
3. Repeat step 1 and step 2 to save changes in all open programs.
4. After saving changes in all open programs, press the Power button to turn off the
computer.
5. After the shutdown is complete, unplug and reconnect the mouse connector to the
back of your computer, and then restart your computer.
Keyboard and mouse (general)
13
Keyboard and mouse (wireless)
A
Symptom Possible solution
Wireless keyboard
or mouse does not
work or is not
detected.
● Ensure that you are using the wireless keyboard or wireless mouse within range of
the receiver, approximately 3 meters (10 feet) for normal use, and within 30 cm (12
inches) during initial setup or for re-synchronization.
● Ensure that the mouse is not in Suspend mode, which occurs after 20 minutes of
inactivity. Click the left mouse button to reactivate it.
Replace the batteries in the keyboard and mouse.
●
● Re-synchronize the keyboard and mouse to the receiver using the following steps.
The receiver, wireless keyboard, and wireless mouse shown in the following illustrations
are examples; your models might vary. IMPORTANT: During these steps, place the
wireless keyboard and wireless mouse on the same level as the receiver, within 30 cm
(12 inches) of the receiver, and away from interference from other devices.
1. Unplug the receiver from a USB connector on the computer, and then reconnect it.
Your computer model might have a connector dedicated to the receiver. If you have
a choice, use a USB connector on the front of the computer.
2. Check that the mouse is on (A), and push and hold the Connect button (B) on the
underside of the mouse for 5 to 10 seconds until the LED on the receiver lights or
stops flashing. The receiver connection session times out after 60 seconds. To
ensure that the connection was established, and that the receiver did not time out
instead, move the mouse and check for response on the screen.
B
Off
Connect
On
14 Chapter 5 Troubleshooting
3. After the mouse connection is established, continue by using the steps that follow to
repeat the procedure for the keyboard.
4. Push and hold the Connect button (C) on the underside of the keyboard for 5 to 10
seconds until the LED on the receiver lights or stops flashing.
C
Speakers and sound
Symptom Possible solution
No sound is
produced.
Volume is very low
or unsatisfactory.
1. From the Start screen, type c, select Control Panel, and then select System and
Security.
2. Under Action Center, select Troubleshoot common computer problems, and
then select Troubleshoot audio playback.
If you use an High-Definition Multimedia Interface (HDMI) connector on the graphics card
(select models only) to connect your monitor to the computer, you should also connect
analog speakers to the computer Audio Line Out connector if you want to hear sound
during the initial setup of the computer. Refer to the Setup Poster to connect analog
speakers.
If you are using built-in monitor speakers, use the monitor front-panel Volume button to
adjust volume. Use the front-panel buttons to enter the on-screen display (OSD) and
ensure that audio is enabled and that the volume is set appropriately.
Ensure that you connected powered (active) speakers and that they are turned on.
Turn off your computer, and then unplug and reconnect the speakers. Ensure that the
speakers are connected to an audio connector, not a Line In or headphone connector.
To resume from Sleep mode, press the Sleep button (select models only), or press Esc.
Unplug headphones if they are connected to your computer (or speaker system).
Ensure that you connected the speakers to the Audio Out (lime green) connector on the
back of the computer. (Additional audio connectors are used for multiple-channel
speakers.) Detached non-powered speakers (speakers without a separate power source,
such as batteries or a power cord) do not produce satisfactory sound. Replace the non-
powered speakers with powered speakers.
Internet access
Symptom Possible solution
Internet programs
do not start
automatically.
Log in to your ISP, and start the desired program.
Speakers and sound
15
Symptom Possible solution
I cannot connect to
the Internet.
1. From the Start screen, type c, and then select Control Panel.
2. Under Network and Internet, select Connect to the Internet.
Verify that you are using the proper cables for your Internet connection type. Your
computer might have a dial-up modem and an Ethernet network adapter (also called a
network interface card, or NIC). A modem uses a standard telephone cable, whereas the
network adapter uses a network cable, to connect to a local area network (LAN). Do not
connect a telephone cable to the network adapter, and do not plug a network cable into a
telephone service line; doing so might damage the network adapter.
Run the wireless setup wizard:
1. From the Start screen, type c, select Control Panel, select Network and Internet,
and then select Network and Sharing Center.
2. In the Network and Sharing Center window, select Set up a new connection or
network to open the wizard, and then follow the on-screen instructions.
If your system has an external antenna, try to move the antenna to a better position. If the
antenna is internal, try to move the computer.
Try to connect again later, or contact your Internet service provider (ISP) for assistance.
Software troubleshooting
To repair
software
problems, try
these methods:
Turn the computer off completely and then turn it on again. This is the easiest (and
●
sometimes the best) way.
● Update the drivers (see Updating device drivers, following).
Use Microsoft System Restore Software program and hardware driver reinstallation (see
●
Microsoft System Restore, later in this table). — Restores your computer to a
configuration that was in use before the software was installed.
Reinstall the software program or hardware driver (see Software program and hardware
●
driver reinstallation, later in this table). — Restores the software (if it came with the
product) or hardware driver to factory defaults.
System Recovery (see Troubleshooting and Maintenance Guide on your computer.
●
Select the HP Support Assistant app on the Start screen, select My computer, and
then select User guides). — Erase and reformat the hard disk drive, and then reinstall
the operating system, programs, and drivers. This erases all data files you have
created.
16 Chapter 5 Troubleshooting
Updating device
drivers
Complete the following procedure to update a driver, or to revert to an earlier version of the
driver if the new one does not solve your problem:
1. From the Start screen, type c and then select Control Panel.
2. Select System and Security, and then in the System area, select Device Manager.
3. Select the arrow to expand the type of device you want to update or roll back. (For
example, DVD/CD-ROM drives).
4. Double-click the specific item (for example, HP DVD Writer 640b).
5. Select the Driver tab.
6. To update a driver, select Update Driver, and then follow the on-screen instructions.
Or, to revert to an earlier version of a driver, select Roll Back Driver, and then follow
the on-screen instructions.
Microsoft
System Restore
If you have a problem that might be due to software that was installed on your computer, use
System Restore to return the computer to a previous restore point. You can also set restore
points manually.
NOTE:
program.
To start a system restore or to add restore points manually:
1. Close all open programs.
2. From the Start screen, type c, and then select Control Panel.
3. Select System and Security, select System, and then select System protection.
4. Select the System protection tab on the System Properties screen.
5. Follow the on-screen instructions.
Always use this System Restore procedure before you use the System Recovery
Software troubleshooting
17
Software
program and
hardware driver
reinstallation
If any of your factory-installed software programs or hardware drivers are damaged, you can
reinstall them by using the Recovery Manager program (select models only).
NOTE:
came on CDs or DVDs included in the computer box. Reinstall these programs directly from
the CDs or DVDs.
Before you uninstall a program, be sure you have a way to reinstall it. Check to be sure that it
is still available from where you initially installed it (for example, discs or the Internet). Or
check to be sure that the program is in the list of programs you can reinstall from the
Recovery Manager.
To check the list of installable programs in the Recovery Manager:
1. From the Start screen, type r, and then select Recovery Manager. If prompted, click
2. Under I need help immediately, select Software Program Reinstallation.
3. Select Next at the Welcome screen. A list of programs opens. Check whether your
To reinstall a program using the Recovery Manager:
1. From the Start screen, type r, and then select Recovery Manager.
2. Select Software Program Reinstallation, and then select Next at the Welcome
3. Choose the program you want to install, select Next, and follow the on-screen
4. When you have finished reinstalling, restart the computer. Do not skip this last step.
Do not use the Recovery Manager program to reinstall software programs that
Yes to allow the program to continue.
program is there.
screen.
instructions.
You must restart the computer after recovering software programs or hardware drivers.
To uninstall a program:
1. Close all software programs and folders.
2. From the Start screen, type c, and then select Control Panel.
3. Under Programs, select Uninstall a program.
4. Select the program you want to remove, and then select Uninstall.
18 Chapter 5 Troubleshooting
6 Support information
Ways to get help
Easy to reach. Easy to use. Award-winning HP Customer Support is our promise
to help you get the most from your computer. Whether with tools located on your
computer, from information on the web, by phone, or through your local retailer,
you’ll find what you need.
Before contacting the HP Customer Care Center, it’s important to have the
following information handy.
Model number
●
Product number
●
Serial number
●
Software build number
●
● Operating system
Purchase date
●
Please take a moment to write down your product information for future
reference.
The first four items on the list (model number, product number, serial number,
and software build number) can be viewed using HP Support Information. From
the Start screen, type s, and then select HP Support Information.
Don’t forget to register!
Go to:
http://www.hp.com/apac/register.
Where to get help
1. Use Windows Help and Support for help with hardware and software
questions. From the Start screen, type h, and then select Help and
Support.
2. Use Support Assistant. From the Start screen, type h, and then select HP
Support Assistant. The HP Support Assistant provides useful
troubleshooting and diagnostics information and includes the following:
E-mail support
●
HP Real Time Chat with qualified support specialists
●
Support phone numbers
●
3. For help online, go to the HP Customer Care Center website at
http://www.hp.com/go/contactHP.
Phone assistance to get you up and running is covered for thirty (30) days from
the time you purchased your computer. After thirty (30) days, there may be a
charge, but the helpful support is still available.
Ways to get help
19
Customer support for repairs
If your computer needs to be repaired or to have parts replaced, you have two
choices:
You can easily replace many of your computer parts that are considered
●
consumer replaceable. This is the fastest method of repair, as many times
we can send the part directly to your home or business in a few days. (This
option may not be available in all countries/regions.)
If a repair is necessary, the HP Customer Care Center will make
●
arrangements to fix your computer.
These services are covered during the warranty period.
There are a few limitations and exclusions to the warranty (as well as some
important details), which are described in the HP Worldwide Limited Warranty
and Technical Support guide.
Before upgrading your hardware
Any hardware upgrades that you intend to do should only be done after you have
completely set up your new computer. Refer to the setup instructions in the
beginning of this guide for help with setting up. If you have any problems setting
up your system and turning it on, immediately contact the HP Customer Care
Center listed earlier in this guide, and an HP Customer Representative will assist
you. This must be done first before attempting to upgrade your system.
By breaking the security seal on the back of the computer, you are confirming
that the computer was working properly before you attempted to upgrade your
system. Once the security seal has been broken, your computer is then, to the
extent allowed by local law, covered under the terms and conditions listed in the
HP Worldwide Limited Warranty and Technical Support guide.
20 Chapter 6 Support information
The power to make a change
Thank you for your purchase. HP is dedicated to producing the highest quality, best performing, and easiest to
How you can help
Recycle your old computer.
Disposing of electronic waste responsibly has been
an HP priority for more than 20 years. If this
computer is a replacement for an older computer
you no longer need, go to
www.hp.com/go/recycle to find out if HP
can help you dispose of your old computer with
minimum impact on the planet.
Don't use a screen saver.
Screen savers can prevent your HP computer from
going to sleep and thereby waste power. Screen
savers can also reduce the life of your monitor by
increasing the number of hours the LCD backlight is
on.
Don't disable the power settings.
The power management tools on this computer are
set to minimize energy use without impacting
performance. Please do not disable them.
use computers in the world. HP also designed this product with the environment in mind.
But to reduce its impact even further, we need your help.
Let’s work together to make a change.
What we do
We design with the environment in mind.
While we want you to enjoy this computer for many
years to come, we recognize that you will eventually
dispose of it. We have designed it so it can be easily
dismantled and recycled as much as possible. The
packaging that came with your computer is also
designed for maximum recyclability.
We design to be more energy efficient.
This computer has HP Power Management Technology,
which can reduce computer energy use up to 45%
compared to computers without power management.
HP computers keep energy needs to a minimum, saving
you money and reducing your carbon footprint.
We design our products to use better and fewer
materials.
Ensuring the health of you, your family, and our planet
is a key priority at HP. We are committed to using the
safest materials in the production of this and all our other
products.
Printed in
*700601-001*
700601-001
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