HP Pavilion 17 Laptop PC (model numbers
17-ar001 through 17-ar099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2017 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in
the United States and/or other countries. SD
Logo is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: June 2017
Document Part Number: 927501-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Button and speakers ......................................................................................................................... 10
Special keys ....................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
3 Illustrated parts catalog .............................................................................................................................. 13
Locating the model number, serial number, product number, and warranty information ............................... 13
Computer components ........................................................................................................................................ 14
Display assembly components ............................................................................................................................ 17
Miscellaneous parts ............................................................................................................................................. 18
4 Removal and replacement preliminary requirements ..................................................................................... 19
Tools required ...................................................................................................................................................... 19
Service considerations ......................................................................................................................................... 19
Plastic parts ....................................................................................................................................... 19
Cables and connectors ...................................................................................................................... 20
Drive handling ................................................................................................................................... 20
Grounding guidelines ........................................................................................................................................... 21
Electrostatic discharge damage ........................................................................................................ 21
Packaging and transporting guidelines .......................................................................... 22
Workstation guidelines ................................................................................ 22
5 Removal and replacement procedures ........................................................................................................... 24
Component replacement procedures .................................................................................................................. 24
Optical drive ....................................................................................................................................... 24
Bottom cover ..................................................................................................................................... 25
v
Battery ............................................................................................................................................... 27
Hard drive .......................................................................................................................................... 28
WLAN module .................................................................................................................................... 29
Memory module ................................................................................................................................ 30
Connector board ................................................................................................................................ 32
TouchPad cable .................................................................................................................................. 33
TouchPad ........................................................................................................................................... 34
Fan ..................................................................................................................................................... 36
System board .................................................................................................................................... 37
Heat sink ............................................................................................................................................ 40
Connector board cable ...................................................................................................................... 42
Optical drive cable ............................................................................................................................. 43
Speakers ............................................................................................................................................ 44
Display assembly ............................................................................................................................... 46
Power connector cable ...................................................................................................................... 54
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 56
Using Computer Setup ......................................................................................................................................... 56
Starting Computer Setup .................................................................................................................. 56
Navigating and selecting in Computer Setup ................................................................................... 56
Restoring factory settings in Computer Setup ................................................................................. 57
Updating the BIOS ............................................................................................................................. 58
Determining the BIOS version ......................................................................................... 58
Downloading a BIOS update ........................................................................................... 58
Changing the boot order using the f9 prompt .................................................................................. 59
TPM BIOS settings (select products only) ........................................................................................................... 60
Using HP Sure Start (select products only) ......................................................................................................... 60
7 HP PC Hardware Diagnostics (UEFI) ............................................................................................................... 61
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 62
8 Specications .............................................................................................................................................. 63
9 Backing up and recovering ............................................................................................................................ 64
Creating recovery media and backups ................................................................................................................ 64
Creating HP Recovery media (select products only) ......................................................................... 65
Using Windows tools ........................................................................................................................................... 66
Restore and recovery ........................................................................................................................................... 66
Recovering using HP Recovery Manager ........................................................................................... 67
What you need to know before you get started ............................................................. 67
vi
Using the HP Recovery partition (select products only) ................................................. 68
Using HP Recovery media to recover .............................................................................. 68
Changing the computer boot order ................................................................................ 69
Removing the HP Recovery partition (select products only) ......................................... 69
10 Power cord set requirements ...................................................................................................................... 70
Requirements for all countries ............................................................................................................................ 70
Requirements for specic countries and regions ................................................................................................ 70
11 Recycling .................................................................................................................................................. 72
Index ............................................................................................................................................................. 73
vii
viii
1 Product description
Category Description
Product Name HP Pavilion 17 Laptop PC (model numbers 17-ar001 through 17-ar099)
Processors AMD® A12-9720P 2.70-GHz (turbo up to 3.60-GHz) quad core processor (1866-MHz FSB, 2.0-MB L2 cache, 15-W)
AMD A10-9620P 2.50-GHz (turbo up to 3.40-GHz) quad core processor (1866-MHz FSB, 2.0-MB L2 cache, 15-W)
Chipset AMD integrated SoC (SoC) fusion controller hub (FCH)
Graphics Internal graphics:
AMD Radeon™ R7 Graphics subsystem with UMA video memory (only on computer models equipped with an AMD
A12-9720P processor)
AMD Radeon R5 Graphics subsystem with UMA video memory (only on computer models equipped with an AMD
A10-9620P processor)
Panel 17.3-in, full high-denition (FHD), white light-emitting (WLED), AntiGlare (1920×1080), at-at (4.0-mm), UWVA,
eDP, 300 nits, 16:9 ultra wide aspect ratio, display assembly
17.3-in, high-denition+ (HD+), WLED, BrightView (1600×900), at-at (4.0-mm), SVA, eDP, 220 nits, 16:9 ultra
wide aspect ratio, display assembly
Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable
DDR4-1866 dual channel support
Supports up to 16-GB of system memory
Supports the following congurations:
●
16384-MB (8192-MB × 2)
●
12288-MB (8192-MB + 4096-MB)
●
8192-MB (8192-MB × 1 or 4096-MB × 2)
●
6144-MB (4096-MB + 2048-MB)
●
4096-MB (4096-MB × 1)
Storage Support for hard drive
Support for 6.35-cm (2.5-in) hard drives in 7.2-mm (.28 in) and 9.5-mm (.37 in) thicknesses
(all hard drives use the same bracket)
Support for Accelerometer hard drive protection
Support for 2-TB, 5400-rpm, 7.2-/9.5-mm and 1-TB, 5400-rpm, 7.2-/9.5-mm hard drives
Optical drive Support for 9.0-mm tray load, SATA, xed (not modular) optical drive
DVD±RW Double Layer SuperMulti Drive
Support for zero power optical drive
Support for M-disc
Audio and video Audio:
B&O Play
Support for B&O Play Audio Control
1
Category Description
Audio and video
(continued)
Ethernet 10/100/1000 network interface card (NIC)
Wireless WLAN:
External media
cards
Ports
Support for dual speakers
Support for HP Audio Boost
Microphones: Dual array digital microphones with appropriate beam-forming, echo-cancellation, noisesuppression software
Video: HP Wide Vision HD infrared camera with indicator light, USB 2.0, HD BSI sensor, f2.0, wide dynamic range
(WDR), 88° WFOV, 720p by 30 frames per second
Integrated wireless local area network (WLAN) options by way of wireless module
Dual M.2/PCIe WLAN antennas built into display assembly
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card
Support for the Intel Dual band wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
WLAN module format
Compatible with Miracast-certied devices
Micro-Secure Digital (SD®) media reader slot
●
AC Smart Pin adapter plug
●
Audio-out (headphone)/audio-in (microphone) combo jack
●
HDMI v1.4 supporting up to 1920×1080 @ 60Hz
●
RJ45 (network)
●
USB 3.x ports (2)
●
USB Type-C port
Keyboard/
pointing devices
Power
requirements
Security Support for security cable lock
Operating
system
Serviceability End user replaceable part: AC adapter and optical drive
Full-sized, backlit, island-style keyboard with numeric keypad
ClickPad requirements:
●
ClickPad with image sensor
●
MultiTouch gestures enabled
●
Support for Modern TrackPad gestures
●
Taps enabled as default
Support for a 3-cell, 41-WHr, 3.6-AHr, Li-ion battery
Support for a 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim)
Support for a 1.00-m power cord with a C5 connector in North America
Support for Trusted Platform Module (TPM) 2.0
Preinstalled: Windows 10 and Windows 10 Professional
For developed market (ML): Windows 10 Home ML and Windows 10 Home Plus ML
FreeDOS 2.0
2 Chapter 1 Product description
2 Getting to know your computer
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
Locating hardware 3
Right side
Component Description
(1) Power light
(2) Drive light (select products only)
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
(4) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then press
in on the card until it is rmly seated.
To remove a card:
▲
Press in on the card, and then remove it from the memory
card reader.
tracker, or smartwatch, and provides high-speed data transfer.
(5) Optical drive Depending on your computer model, reads an optical disc or reads
(6) Optical drive eject button Releases the optical drive disc tray.
(7) AC adapter and battery light
4 Chapter 2 Getting to know your computer
and writes to an optical disc.
NOTE: For disc compatibility information, type help in
the taskbar search box, select Help and Support, and then type
disc compatibility in the search box.
●
White: The AC adapter is connected and the battery is
fully charged.
●
Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
Component Description
(7) AC adapter and battery light (continued)
(8) Power connector Connects an AC adapter.
●
O: The battery is not charging.
Right side 5
Left side
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) RJ-45 (network) jack/status lights Connects a network cable.
(3) HDMI port Connects an optional video or audio device, such as a high-
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
denition television, any compatible digital or audio component,
or a high-speed HDMI device.
(4) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(5) USB Type-C port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may
be required.
(6) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲
Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
6 Chapter 2 Getting to know your computer
Display
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
Internal microphones (2) Record sound.
Infrared camera lights (2; select products only) On: The infrared camera is in use.
Camera light On: The camera is in use.
Camera Allows you to video chat, record video, and record still images.
Infrared camera (select products only) Allows a facial recognition logon to Windows, instead of a
password logon.
WLAN antennas* (2) Send and receive wireless signals to communicate with WLANs.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
▲
Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 7
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left control zone Textured area that allows you to perform additional gestures.
(3) Right control zone Textured area that allows you to perform additional gestures.
8 Chapter 2 Getting to know your computer
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all
(3) Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
capital letters.
●
On: Computer sound is o.
●
O: Computer sound is on.
Keyboard area 9
Button and speakers
Component Description
(1) Power button
(2) Speakers Produce sound.
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲
Right-click the Start button, and then select Power Options.
10 Chapter 2 Getting to know your computer
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Executes specic functions when pressed in combination with
the fn key.
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close
the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
Keyboard area 11
Bottom
Component Description
Vents Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
12 Chapter 2 Getting to know your computer
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the model number, serial number, product number, and warranty information
The model number (1), serial number (2), product number (3), and warranty information (4) are located on
the bottom of the computer. This information may be needed when travelling internationally or when
contacting support.
Locating the model number, serial number, product number, and warranty information 13
Computer components
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly components on page 17.
(2) Keyboard/top cover (includes backlight cable and keyboard cable):
For use in Canada 933724-DB1
For use in the United States 933724-001
14 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(3) TouchPad (does not include TouchPad bracket or TouchPad cable) 926853-001
TouchPad bracket (not illustrated) 933471-001
(4) TouchPad cable (includes double-sided adhesive) 933467-001
(5) Speakers (includes cables and four rubber isolators) 933478-001
(6) System board (includes processor and replacement thermal material):
Equipped with an AMD A12-9720P 2.70-GHz (turbo up to 3.60-GHz) quad core processor
(1866-MHz FSB, 2.0-MB L2 cache, 15-W), an AMD Radeon R7 Graphics subsystem with UMA
video memory, and the Windows 10 operating system
Equipped with an AMD A12-9720P 2.70-GHz (turbo up to 3.60-GHz) quad core processor
(1866-MHz FSB, 2.0-MB L2 cache, 15-W), an AMD Radeon R7 Graphics subsystem with UMA
video memory, and a non-Windows operating system
Equipped with an AMD A10-9620P 2.50-GHz (turbo up to 3.40-GHz) quad core processor
(1866-MHz FSB, 2.0-MB L2 cache, 15-W), an AMD Radeon R5 Graphics subsystem with UMA
video memory, and the Windows 10 operating system
Equipped with an AMD A10-9620P 2.50-GHz (turbo up to 3.40-GHz) quad core processor
(1866-MHz FSB, 2.0-MB L2 cache, 15-W), an AMD Radeon R5 Graphics subsystem with UMA
video memory, and a non-Windows operating system
USB Type-C port bracket (not illustrated) 926849-001
(7) Heat sink (includes replacement thermal material) 933470-001
(8) Connector board cable (includes double-sided adhesive) 933466-001
(9) Optical drive cable 933469-001
(10) Power connector cable 810327-006
(11) Fan (includes cable) 926845-001
(12) Memory modules (2, SODIMM, DDR4-2400, 1.2-V):
8-MB 862398-855
931278-601
931278-001
931727-601
931727-001
4-MB 862397-855
2-MB 864271-855
(13) Hard drive (does not include hard drive bracket or hard drive cable):
2-TB, 5400-rpm, SATA, 7.0-mm hard drive 912487-855
1-TB, 5400-rpm, SATA, 7.0-mm hard drive 778192-005
NOTE: The hard drive bracket is available using spare part number 926848-001. The hard drive cable is available using
spare part number 933468-001.
(14) Connector board (includes memory card reader and USB port; does not include cable) 933475-001
(15) Intel Dual band wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter
(non-vPro) WLAN module
(16) Battery (3-cell, 41-WHr, 3.6-AHr, Li-ion) 920070-855
(17) DVD±RW Double Layer SuperMulti Drive (does not include the optical drive bezel, optical
drive bracket, optical drive cable, or optical drive gate Mylar)
863934-855
920417-012
Computer components 15
Item Component Spare part number
NOTE: The optical drive components are available using the following spare part numbers:
●
Optical drive bezel – 933477-001
●
Optical drive bracket – 933472-001
●
Optical drive cable – 933469-001
●
Optical drive Mylar screw cover – 933473-001
(18) Bottom cover 933463-001
Rubber Foot Kit (not illustrated, includes bottom cover rubber feet) 926855-001
16 Chapter 3 Illustrated parts catalog
Display assembly components
Item Component Spare part number
(1) Display bezel (includes double-sided adhesive) 933464-001
(2) Webcam/microphone module (includes double-sided adhesive) 919573-007
(3) Display panel:
17.3-in, FHD, WLED, AntiGlare (1920×1080), UWVA, f-at (4.0-mm), eDP display panel 798926-013
17.3-in, HD+, WLED, BrightView (1600×900), SVA, f-at (4.0-mm), eDP display panel 851051-007
(4) Hinges (2, include left and right display hinges) 933474-001
(5) Wireless Antenna Kit (includes left and right wireless antenna cables and transceivers) 933461-001
Display assembly components 17
Item Component Spare part number
(6) Display panel cable 933465-001
(7) Display back cover (includes rubber padding and shielding) 933462-001
Miscellaneous parts
Component Spare part number
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim) 741553-850
HP HDMI-to-VGA adapter 701943-001
USB Type-C–to–USB Type-A dongle 833960-001
Power cord (C5 connector, 1.00-m) for use in North America 920688-001
Rubber Foot Kit (includes bottom cover rear foot strip) 926855-001
Screw Kit 933479-001
18 Chapter 3 Illustrated parts catalog
4 Removal and replacement preliminary
requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips P0 screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.
Tools required 19
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables
tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is o
or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing drive, place it in a static-proof bag.
Avoid exposing a drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
20 Chapter 4 Removal and replacement preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 21
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
22 Chapter 4 Removal and replacement preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive computerop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 23
5 Removal and replacement procedures
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should
perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Locating the model number, serial number,
product number, and warranty information on page 13 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
There are as many as 60 screws that must be removed, replaced, and/or loosened when servicing
Authorized Service Provider only parts. Make special note of each screw size and location during removal
and replacement.
Optical drive
Description Spare part number
DVD±RW Double Layer SuperMulti Drive (does not include the optical drive bezel, optical drive bracket,
optical drive cable, or optical drive gate Mylar)
NOTE: The optical drive components are available using the following spare part numbers:
●
Optical drive bezel – 933477-001
●
Optical drive bracket – 933472-001
●
Optical drive cable – 933469-001
●
Optical drive Mylar screw cover – 933473-001
Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
Remove the optical drive:
920417-012
24 Chapter 5 Removal and replacement procedures
1. Remove the optical drive Mylar screw cover (1).
The optical drive Mylar screw cover is available using spare part number 933473-001.
2. Remove the Phillips PM2.0×10.8 screw (2) that secures the optical drive to the computer.
3. Remove the optical drive (3).
Reverse this procedure to install the optical drive.
Bottom cover
Description Spare part number
Bottom cover 933463-001
Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the optical drive (see Optical drive on page 24).
Remove the bottom cover:
1. Remove the computer rubber feet (1).
The rubber feet are included in the Rubber Foot Kit, spare part number 926855-001.
Component replacement procedures 25
2. Remove the following screws that secure the bottom cover to the computer:
(2) Two Phillips M2.5×6.7 screws under the rear rubber feet
(3) Three Phillips PM2.0×10.8 screws rear edge and middle of computer
(4) Three Phillips M2.0×5.7 screws on the front edge
(5) Four Phillips M2.0×2.8 broad head screws in the optical drive bay
3. Insert a case utility tool (1) or similar thin, plastic tool into the display hinge areas of the bottom cover.
4. Separate the rear edge of the bottom cover (2 from the keyboard/top cover.
5. Separate the tabs (3) built into the keyboard/top cover from the slots built into the bottom cover.
6. Remove the bottom cover (4).
Reverse this procedure to install the bottom cover.
26 Chapter 5 Removal and replacement procedures
Battery
Description Spare part number
3-cell, 41-WHr, 3.6-AHr, Li-ion battery 920070-855
Before removing the battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the optical drive (see Optical drive on page 24).
5. Remove the bottom cover (see Bottom cover on page 25).
Remove the battery:
1. Remove the four Phillips PM2.0×4.5 screws (1) that secure the battery to the keyboard/top cover.
2. Remove the battery (2).
Reverse this procedure to install the battery.
Component replacement procedures 27
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket or the hard drive cable. The hard
drive bracket is available using spare part number 926848-001. The hard drive cable is available using spare
part number 933468-001.
Description Spare part number
2-TB, 5400-rpm, SATA, 7.0-mm hard drive 912487-855
1-TB, 5400-rpm, SATA, 7.0-mm hard drive 778192-005
Before removing the hard drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
4. Remove the optical drive (see Optical drive on page 24).
5. Remove the bottom cover (see Bottom cover on page 25).
6. Remove the battery (see Battery on page 27).
the computer on, and then shut it down through the operating system.
then unplugging the AC adapter from the computer.
Remove the hard drive:
1. Release the zero insertion force (ZIF) connector (1) to which the hard drive cable is connected, and then
disconnect the hard drive cable from the system board.
2. Lift the right side of the hard drive (2) until it rests at an angle.
3. Remove the hard drive (3) by sliding it up and to the right.
28 Chapter 5 Removal and replacement procedures
4. If it is necessary to disassemble the hard drive, remove the hard drive brackets (1) from the hard drive,
and then disconnect the hard drive cable (2) from the hard drive.
Reverse this procedure to reassemble and install the hard drive.
WLAN module
Description Spare part number
Intel Dual band wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) WLAN
module
863934-855
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the optical drive (see Optical drive on page 24).
5. Remove the bottom cover (see Bottom cover on page 25).
6. Remove the battery (see Battery on page 27).
Remove the WLAN module:
1. Disconnect the wireless antenna cables (1) from the terminals on the WLAN module.
NOTE: The wireless antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal.
The wireless antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.
2. Remove the Phillips PM2.0×4.2 screw (2) that secures the WLAN module to the computer. (The WLAN
module tilts up.)
Component replacement procedures 29
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
Reverse this procedure to install the WLAN module.
Memory module
NOTE: Primary and expansion memory is installed in a side-by-side conguration on the system board. If
only one memory module is installed, it must be installed in the socket labeled 1.
Description Spare part number
8-MB, SODIMM, DDR4-2400, 1.2-V 862398-855
4-MB, SODIMM, DDR4-2400, 1.2-V 862397-855
2-MB, SODIMM, DDR4-2400, 1.2-V 864271-855
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in
various system problems.
To update BIOS:
1. Navigate to www.hp.com.
2. Click Support & Drivers, and then click Drivers & Software.
3. In the Enter a product name/number box, type the computer model information, and then click Search.
30 Chapter 5 Removal and replacement procedures
4. Click the link for the computer model.
5. Select the operating system, and then click Next.
6. Under Step 2: Select a Download, click the BIOS link.
7. Click the link for the most recent BIOS.
8. Click the Download button, and then follow the on-screen instructions.
Before removing the memory module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the optical drive (see Optical drive on page 24).
5. Remove the bottom cover (see Bottom cover on page 25).
6. Remove the battery (see Battery on page 27).
Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The edge of the module opposite the slot rises away from the computer.)
2. Remove the memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch to prevent incorrect insertion.
Reverse this procedure to install a memory module.
Component replacement procedures 31
Connector board
Description Spare part number
Connector board (includes memory card reader and USB port; does not include cable) 933475-001
NOTE: The connector board cable is available using spare part number 933466-001.
Before removing the connector board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the optical drive (see Optical drive on page 24).
5. Remove the bottom cover (see Bottom cover on page 25).
6. Remove the battery (see Battery on page 27).
Remove the connector board:
1. Release the ZIF connector (1) to which connector board cable is connected, and then disconnect
the connector board cable from the connector board.
2. Remove the Phillips PM2.0×4.2 screw (2) that secures the connector board to the keyboard/top cover.
3. Remove the connector board (3).
Reverse this procedure to install the connector board.
32 Chapter 5 Removal and replacement procedures
TouchPad cable
NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available
using spare part number 933467-001.
Before removing the TouchPad cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the optical drive (see Optical drive on page 24).
5. Remove the bottom cover (see Bottom cover on page 25).
6. Remove the battery (see Battery on page 27).
Remove the TouchPad cable:
1. Release the ZIF connector (1) to which TouchPad cable is connected, and then disconnect
the TouchPad cable from the system board.
2. Release the ZIF connector (2) to which TouchPad cable is connected, and then disconnect
the TouchPad cable from the TouchPad.
3. Detach the TouchPad cable (3) from the keyboard/top cover. (The TouchPad cable is attached to
the keyboard/top cover with double-sided adhesive.)
4. Remove the TouchPad cable.
Reverse this procedure to install the TouchPad cable.
Component replacement procedures 33
TouchPad
NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad
bracket is available using spare part number 933471-001. The TouchPad cable is available using spare part
number 933467-001.
Before removing the TouchPad, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
4. Remove the optical drive (see Optical drive on page 24).
5. Remove the bottom cover (see Bottom cover on page 25).
6. Remove the battery (see Battery on page 27).
Description Spare part number
TouchPad (does not include TouchPad bracket or TouchPad cable) 926853-001
the computer on, and then shut it down through the operating system.
then unplugging the AC adapter from the computer.
Remove the TouchPad:
1. Release the ZIF connector (1) to which TouchPad cable is connected, and then disconnect
the TouchPad cable from the system board.
2. Detach the TouchPad cable (2) from the keyboard/top cover. (The TouchPad cable is attached to
the keyboard/top cover with double-sided adhesive.)
3. Remove the three Phillips PM2.0×4.2 screws (3) that secure the TouchPad and the TouchPad bracket to
the keyboard/top cover.
4. Remove the three Phillips PM2.0×2.3 broad head screws (4) that secure the TouchPad to the keyboard/
top cover.
5. Remove the TouchPad bracket (5).
34 Chapter 5 Removal and replacement procedures
6. Remove the TouchPad (6).
Reverse this procedure to install the TouchPad.
Component replacement procedures 35
Fan
Description Spare part number
Fan (includes cable) 926845-001
Before removing the fan, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the optical drive (see Optical drive on page 24).
5. Remove the bottom cover (see Bottom cover on page 25).
6. Remove the battery (see Battery on page 27).
Remove the fan:
1. Disconnect the fan cable (1) from the system board.
2. Remove the three Phillips PM2.0×4.2 screws (2) that secure the fan to the keyboard/top cover.
3. Remove the fan (3).
Reverse this procedure to install the fan.
36 Chapter 5 Removal and replacement procedures
System board
NOTE: All system board spare part kits include a processor and replacement thermal material.
Description Spare part number
Equipped with an AMD A12-9720P 2.70-GHz (turbo up to 3.60-GHz) quad core processor (1866-MHz
FSB, 2.0-MB L2 cache, 15-W), an AMD Radeon R7 Graphics subsystem with UMA video memory, and
the Windows 10 operating system
Equipped with an AMD A12-9720P 2.70-GHz (turbo up to 3.60-GHz) quad core processor (1866-MHz
FSB, 2.0-MB L2 cache, 15-W), an AMD Radeon R7 Graphics subsystem with UMA video memory, and a
non-Windows operating system
Equipped with an AMD A10-9620P 2.50-GHz (turbo up to 3.40-GHz) quad core processor (1866-MHz
FSB, 2.0-MB L2 cache, 15-W), an AMD Radeon R5 Graphics subsystem with UMA video memory, and
the Windows 10 operating system
Equipped with an AMD A10-9620P 2.50-GHz (turbo up to 3.40-GHz) quad core processor (1866-MHz
FSB, 2.0-MB L2 cache, 15-W), an AMD Radeon R5 Graphics subsystem with UMA video memory, and a
non-Windows operating system
931278-601
931278-001
931727-601
931727-001
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the optical drive (see Optical drive on page 24), and then remove the following components:
a. Bottom cover (see Bottom cover on page 25)
b. Battery (see Battery on page 27)
c. Fan (see Fan on page 36)
When replacing the system board, be sure to remove the following components from the defective system
board and install them on the replacement system board:
●
WLAN module (see WLAN module on page 29)
●
Memory module (see Memory module on page 30)
●
Heat sink (see Heat sink on page 40)
●
Connector board cable (see Connector board cable on page 42)
●
Optical drive cable (see Optical drive cable on page 43)
Remove the system board:
1. Disconnect the following cables from the system board:
(1) Connector board ZIF connector cable
(2) Backlight ZIF connector cable
(3) Wireless antenna cables
Component replacement procedures 37
NOTE: The #1/white wireless antenna cable connects to the WLAN module "#1/Main" terminal. The
#2/ black wireless antenna cable connects to the WLAN module "#2/Aux" terminal.
(4) Power connector cable
(5) Display panel ZIF connector cable
(6) Speaker cable
(7) TouchPad ZIF connector cable
(8) Keyboard ZIF connector cable
2. Detach the connector board cable (9) from the keyboard/top cover. (The connector board cable is
attached to the keyboard/top cover with double-sided adhesive.)
3. Remove the nine Phillips PM2.0×4.2 screws (1) that secure the system board to the keyboard/top cover.
38 Chapter 5 Removal and replacement procedures
4. Remove the USB Type-C port bracket (2).
The USB Type-C port bracket is available using spare part number 926849-001.
5. Lift the left side of the system board (1) until it rests at an angle.
6. Remove the system board (2) by sliding it up and to the left at an angle.
Reverse this procedure to install the system board.
Component replacement procedures 39
Heat sink
Before removing the heat sink, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
3. Disconnect all external devices from the computer.
4. Remove the optical drive (see Optical drive on page 24), and then remove the following components:
Remove the heat sink:
Description Spare part number
Heat sink (includes replacement thermal material) 933470-001
the computer on, and then shut it down through the operating system.
then unplugging the AC adapter from the computer.
a. Bottom cover (see Bottom cover on page 25)
b. Battery (see Battery on page 27)
c. Fan (see Fan on page 36)
d. System board (see System board on page 37)
1. Remove the six Phillips PM2.0×4.2 screws (1) that secure the heat sink to the system board.
2. Remove the heat sink (2).
40 Chapter 5 Removal and replacement procedures
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board components each time the heat sink is removed. Replacement thermal material is included with
the heat sink and system board spare part kits.
Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Thermal paste is also
used on the VGA component (3) and the heat sink section (4) that services it.
Reverse this procedure to install the heat sink.
Component replacement procedures 41
Connector board cable
NOTE: The connector board spare part kit does not include the connector board cable. The connector
board cable is available using spare part number 933466-001.
Before removing the connector board cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the optical drive (see Optical drive on page 24), and then remove the following components:
a. Bottom cover (see Bottom cover on page 25)
b. Battery (see Battery on page 27)
c. Fan (see Fan on page 36)
d. System board (see System board on page 37)
Remove the connector board cable:
1. Turn the system board upside down with the front toward you.
2. Release the ZIF connector (1) to which connector board cable is connected, and then disconnect
the connector board cable from the system board.
3. Remove the connector board cable (2).
4. Remove the connector board cable.
Reverse this procedure to install the connector board cable.
42 Chapter 5 Removal and replacement procedures
Optical drive cable
NOTE: The optical drive spare part kit does not include the optical drive cable. The optical drive cable is
available using spare part number 933469-001.
Before removing the optical drive cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the optical drive (see Optical drive on page 24), and then remove the following components:
a. Bottom cover (see Bottom cover on page 25)
b. Battery (see Battery on page 27)
c. Fan (see Fan on page 36)
d. System board (see System board on page 37)
Remove the optical drive cable:
1. Turn the system board upside down with the front toward you.
2. Release the ZIF connector (1) to which optical drive cable is connected, and then disconnect the optical
drive cable from the system board.
3. Remove the optical drive cable (2).
4. Remove the optical drive cable.
Reverse this procedure to install the optical drive cable.
Component replacement procedures 43
Speakers
Before removing the speakers, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
3. Disconnect all external devices from the computer.
4. Remove the optical drive (see Optical drive on page 24), and then remove the following components:
Remove the speakers:
Description Spare part number
Speakers (includes cables and four rubber isolators) 933478-001
the computer on, and then shut it down through the operating system.
then unplugging the AC adapter from the computer.
a. Bottom cover (see Bottom cover on page 25)
b. Battery (see Battery on page 27)
c. Fan (see Fan on page 36)
d. System board (see System board on page 37)
1. Release the wireless antenna cables from the retention clips (1) and routing channel built into
the keyboard/top cover and right speaker.
2. Release the display panel cable from the retention clips (2) and routing channel built into
the left speaker.
3. Release the speaker cable from the retention clips (3) and routing channel built into the keyboard/
top cover.
4. Remove the Phillips PM2.0×4.2 screw (4) that secures the right speaker to the keyboard/top cover.
44 Chapter 5 Removal and replacement procedures
5. Remove the speakers (5).
Reverse this procedure to install the speakers.
Component replacement procedures 45
Display assembly
NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part
information, see the individual removal subsections.
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the optical drive (see Optical drive on page 24).
5. Remove the bottom cover (see Bottom cover on page 25).
6. Remove the battery (see Battery on page 27).
Remove the display assembly:
1. Disconnect the wireless antenna cables (1) from the terminals on the WLAN module.
NOTE: The wireless antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal.
The wireless antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.
2. Release the wireless antenna cables from the retention clips (2) and routing channel built into
the keyboard/top cover and right speaker.
3. Release the ZIF connector (3) to which the display panel cable is connected, and then disconnect
the display panel cable from the system board.
4. Release the display panel cable from the retention clips (4) and routing channel built into
the left speaker.
5. Remove the four Phillips PM2.5×6.7 screws (1) that secure the display assembly to the keyboard/
top cover.
46 Chapter 5 Removal and replacement procedures
6. Swing the display hinges (2) up and back.
7. Swing the keyboard/top cover (1) up and back until it separates from the display assembly.
8. Slide the keyboard/top cover (2) up and away at an angle and separate it from the display assembly.
9. If it is necessary to replace the display bezel or any of the display assembly subcomponents:
NOTE: The display panel assembly can be removed and replaced without removing the display
assembly from the keyboard/top cover.
a. Release the top edge of the display bezel (1) from the display assembly.
b. Release the left and right edges of the display bezel (2) from the display assembly.
c. Release the bottom edge of the display bezel (3) from the display assembly.
Component replacement procedures 47
d. Remove the display bezel (4) from the display assembly.
The display bezel is available using spare part number 933464-001.
10. If it is necessary to replace the webcam/microphone module:
NOTE: The webcam/microphone module can be removed and replaced without removing the display
assembly from the keyboard/top cover.
a. Remove the display bezel.
b. Disconnect the display panel cable (1) from the webcam/microphone module.
48 Chapter 5 Removal and replacement procedures
c. Detach the webcam/microphone module (2) from the display back cover. (The webcam/
microphone module is attached to the display back cover with double-sided adhesive.)
d. Remove the webcam/microphone module.
The webcam/microphone module is available using spare part number 919573-007.
11. If it is necessary to replace the display panel:
a. Remove the display bezel.
b. Remove the four Phillips PM2.0×2.8 screws (1) that secure the display panel to the display
back cover.
CAUTION: Before turning the display panel upside down, make sure the work surface is clear of
tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to
the display panel.
Component replacement procedures 49
c. Swing the top edge of the display panel (2) up and forward until the display panel rests upside
down in front of the display back cover.
d. Release the adhesive support strip (1) that secures the display panel cable connector to the display
panel.
e. Disconnect the display panel cable (2) from the display panel.
50 Chapter 5 Removal and replacement procedures
f. Remove the display panel (3).
The display panel is available using spare part numbers 798926-013 (17.3-in, FHD, WLED,
AntiGlare (1920×1080), UWVA, f-at (4.0-mm), eDP display panel) and 851051-007 (17.3-in, HD+,
WLED, BrightView (1600×900), SVA, f-at (4.0-mm), eDP display panel).
12. If it is necessary to replace the display hinges:
a. Remove the display bezel.
b. Remove the display panel.
c. Remove the two Phillips PM2.0×2.8 screws (1) that secure the hinges to the display back cover.
d. Remove the six Phillips PM2.5×4.8 screws (2) that secure the hinges to the display back cover.
Component replacement procedures 51
e. Remove the display hinges (3).
The display hinges are available using spare part number 933474-001.
13. If it is necessary to replace the display panel cable:
a. Remove the display bezel.
b. Remove the display panel.
c. Remove the display hinges.
d. Disconnect the display panel cable (1) from the webcam/microphone module.
e. Release the display panel cable from the retention clips (2) and routing channel built into the top,
left, and bottom edges of the display back cover.
52 Chapter 5 Removal and replacement procedures
f. Remove the display panel cable (3).
The display panel cable is available using spare part number 933465-001.
14. If it is necessary to replace the wireless antenna cables and transceivers:
a. Remove the display bezel.
b. Remove the display panel.
c. Remove the display hinges.
d. Detach the wireless antenna transceivers (1) from the display back cover. (The wireless antenna
transceivers are attached to the display back cover with double-sided adhesive.)
e. Release the wireless antenna cables from the retention clips (2) built into the right and bottom
edges of the display back cover.
Component replacement procedures 53
f. Remove the wireless antenna cables and transceivers (3).
The wireless antenna cables and transceivers are available using spare part number 933461-001.
Reverse this procedure to reassemble and install the display assembly.
Power connector cable
Description Spare part number
Power connector cable 810327-006
Before removing the power connector cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the optical drive (see Optical drive on page 24), and then remove the following components:
a. Bottom cover (see Bottom cover on page 25)
b. Battery (see Battery on page 27)
c. Display assembly (see Display assembly on page 46)
Remove the power connector cable:
1. Disconnect the power connector cable (1) from the system board.
2. Release the power connector cable from the retention clips (2) and routing channel built into
the keyboard/top cover and right speaker.
54 Chapter 5 Removal and replacement procedures
3. Remove the power connector (3) from the molding built into the keyboard/top cover.
Reverse this procedure to install the power connector cable.
Component replacement procedures 55
6 Computer Setup (BIOS), TPM, and HP Sure
Start
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
▲
Start Computer Setup.
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
●
Tablets without keyboards:
▲
Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F10 to enter Computer Setup.
Navigating and selecting in Computer Setup
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
NOTE: On tablets without keyboards, you can use your nger to make selections.
●
To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
56 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 56.
2. Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
3. Follow the on-screen instructions.
4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Using Computer Setup 57
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on
the computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup. See Starting Computer Setup on page 56.
2. Select Main, and then select System Information.
3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of
the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 58.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
58 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.
●
Tablets without keyboards:
▲
Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.
2. Select a boot device, then press enter.
Using Computer Setup 59
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1. Start Computer Setup. See Starting Computer Setup on page 56.
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
Using HP Sure Start (select products only)
Select computer models are congured with HP Sure Start, a technology that continuously monitors
the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
60 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start
7 HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID is generated. This ID can then be provided to support to help determine how to correct the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, quickly press esc.
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and
you must use a Windows computer to download and create the HP UEFI support environment because
only .exe les are oered.
2. Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 62.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow
the on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
61
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2. Click Drivers & Downloads.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
62 Chapter 7 HP PC Hardware Diagnostics (UEFI)
8 Specications
Metric U.S.
Computer dimensions
Width 41.5 cm 16.3 in
Depth 27.7 cm 10.9 in
Height 2.5 cm 0.9 in
Weight 2.8 kg 6.2 lbs
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
63
9 Backing up and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 65. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 66.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 67.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
64 Chapter 9 Backing up and recovering
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with
the computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
You can use Windows tools to create system restore points and create backups of personal information,
Using Windows tools on page 66.
see
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls
the original operating system and software programs that were installed at the factory and then
congures the settings for the programs. HP Recovery media can also be used to customize the system
or restore the factory image if you replace the hard drive.
◦
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB ash drive.
◦
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with
the computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦
Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦
The creation process can take an hour or more. Do not interrupt the creation process.
◦
If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 67.
Creating recovery media and backups 65
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲
Select the Start button, and then select the Get started app.
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting
the computer to its original state. For more information see the Get started app.
▲
Select the Start button, and then select the Get started app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 67. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 65.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 67.
●
On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 69.
, and then follow the on-screen instructions.
66 Chapter 9 Backing up and recovering
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using
the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 65.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 65.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 65.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then congures the settings for
the programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from
the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software
that was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Restore and recovery 67
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 69.
3. Follow the on-screen instructions.
68 Chapter 9 Backing up and recovering
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change
the selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Insert the HP Recovery media.
2. Access BIOS:
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 65.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 69
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
70 Chapter 10 Power cord set requirements
Country/region Accredited agency Applicable note number
South Korea EK 4
Sweden CEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specic countries and regions 71
11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at
http://www.hp.com/recycle.
72 Chapter 11 Recycling
Index
A
AC adapter and battery light,
identifying 4, 5
AC adapter, spare part number 18
action keys
identifying 11
antenna
removal 53
spare part number 17, 54
audio, product description 1, 2
audio-out (headphone)/audio-in
(microphone) jack, identifying 6
B
backups 64
battery
removal 27
spare part number 15, 27
BIOS
determining version 58
downloading an update 58
updating 58
boot order
changing 69
bottom cover
removal 25
spare part number 16, 25
buttons
optical drive eject 4
power 10
C
cables, service considerations 20
camera
identifying 7
camera light, identifying 7
caps lock light, identifying 9
chipset, product description 1
components
bottom 12
display 7
left side 6
right side 4
computer components 14
Computer Setup
navigating and selecting 56
restoring factory settings 57
connector board
removal 32
spare part number 15, 32
connector board cable
removal 42
spare part number 15, 32, 42
connector, power 5
connectors, service considerations
20
control zone 8
D
display assembly
components 17
removal 46
spare part numbers 46
display back cover, spare part
number 18
display bezel
removal 47
spare part number 17, 48
display panel
product description 1
removal 49
spare part numbers 17, 51
display panel cable
removal 52
spare part number 18, 53
drive light 4
drives
precautions 20
preventing damage 20
E
electrostatic discharge 21
equipment guidelines 23
esc key, identifying 11
Ethernet, product description 2
F
fan
removal 36
spare part number 15, 36
feet
removal 25
spare part number 16, 25
fn key, identifying 11
G
graphics, product description 1
grounding guidelines 21
guidelines
equipment 23
grounding 21
packaging 22
transporting 22
workstation 22
H
hard drive
product description 1
removal 28
spare part numbers 15, 28
hard drive bracket
removal 29
spare part number 28
hard drive cable
removal 29
spare part number 15, 28
hard drive rubber sleeve
spare part number 15
HDMI port
identifying 6
HDMI-to-VGA adapter, spare part
number 18
heat sink
removal 40
spare part number 15, 40
hinge
removal 51
spare part number 17, 52
HP PC Hardware Diagnostics (UEFI)
using 61
Index 73
HP Recovery Manager
correcting boot problems 69
starting 68
HP Recovery media
creating 65
recovery 68
HP Recovery partition
recovery 68
removing 69
I
infrared camera
identifying 7
infrared camera light, identifying 7
integrated numeric keypad,
identifying 11
internal microphones, identifying 7
J
jacks
audio-out (headphone)/audio-in
(microphone) 6
network 6
RJ-45 (network) 6
K
keyboard, product description 2
keyboard/top cover
spare part numbers 14
keys
action 11
esc 11
fn 11
Windows 11
L
left control zone, identifying 8
legacy support, USB 56
lights
AC adapter and battery light 4, 5
caps lock 9
drive 4
mute 9
power 4, 9
RJ-45 (network) status 6
locating information
hardware 3
software 3
M
memory card reader, identifying 4
memory card, identifying 4
memory module
product description 1
removal 30
spare part numbers 15, 30
microphone
product description 1, 2
minimized image recovery 68
minimized image, creating 67
model name 1
mute light, identifying 9
Mylar screw cover
removal 25
spare part number 25
N
network jack, identifying 6
O
operating system, product
description 2
optical drive
product description 1
removal 24
spare part number 15, 24
optical drive bezel
spare part number 16, 24
optical drive bracket
spare part number 16, 24
optical drive cable
removal 43
spare part number 15, 16, 24,
43
optical drive eject button,
identifying 4
optical drive Mylar screw cover
spare part number 16, 24
optical drive, identifying 4
original system recovery 67
P
packaging guidelines 22
plastic parts, service
considerations 19
pointing device, product
description 2
ports
HDMI 6
product description 2
USB 3.x SuperSpeed 4, 6
USB Type-C 6
power button, identifying 10
power connector cable
removal 54
spare part number 15, 54
power connector, identifying 5
power cord
set requirements 70
spare part number 18
power lights, identifying 4, 9
power requirements, product
description
processor, product description 1
product description
audio 1, 2
chipset 1
display panel 1
Ethernet 2
external media cards 2
graphics 1
hard drive 1
keyboard 2
memory module 1
microphone 1, 2
operating system 2
optical drive 1
pointing device 2
ports 2
power requirements 2
processors 1
product name 1
security 2
serviceability 2
solid-state drive 1
storage 1
video 1, 2
wireless 2
product name 1
R
recover
options 66
recovery
discs 65, 68
HP Recovery Manager 67
media 68
starting 68
supported discs 65
system 67
USB ash drive 68
using HP Recovery media 65
2
74 Index
recovery media
creating 65
creating using HP Recovery
Manager 65
recovery partition
removing 69
removal/replacement
procedures 24
right control zone, identifying 8
RJ-45 (network) jack, identifying 6
RJ-45 (network) status lights,
identifying 6
Rubber Foot Kit, spare part number
16, 18
T
tools required 19
TouchPad
removal 34
spare part number 15, 34
TouchPad bracket
removal 34
spare part number 15, 34
TouchPad cable
removal 33
spare part number 15, 33, 34
TouchPad zone, identifying 8
TPM settings 60
transporting guidelines 22
S
Screw Kit, spare part number 18
security cable slot, identifying 6
security, product description 2
service considerations
cables 20
connectors 20
plastic parts 19
serviceability, product description 2
setup utility
navigating and selecting 56
restoring factory settings 57
slots
memory card reader 4
security cable 6
solid-state drive
product description 1
speakers
identifying 10
removal 44
spare part number 15, 44
special keys
using 11
supported discs, recovery 65
Sure Start
using 60
system board
removal 37
spare part numbers 15, 37
system recovery 67
system restore point
creating 66
system restore point, creating 64
U
USB 3.x SuperSpeed port,
identifying 4, 6
USB legacy support 56
USB Type-C port bracket
removal 38
spare part number 15, 39
USB Type-C port, identifying 6
USB Type-C–to–USB Type-A dongle,
spare part number 18
V
vents, identifying 12
video, product description 1, 2
W
webcam/microphone module
removal 48
spare part number 17, 49
Windows
system restore point 64, 66
Windows key, identifying 11
Windows tools
using 66
wireless antenna
removal 53
spare part number 17, 54
wireless, product description 2
WLAN antenna
removal 53
spare part number 17, 54
WLAN antennas, identifying 7
WLAN module
removal 29
spare part number 15, 29
workstation guidelines 22
Index 75
Loading...