HP Pavilion 17 17-ar001 Maintenance and Service Guide
HP Pavilion 17 Laptop PC (model numbers
17-ar001 through 17-ar099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2017 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in
the United States and/or other countries. SD
Logo is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: June 2017
Document Part Number: 927501-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Button and speakers ......................................................................................................................... 10
Special keys ....................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
3 Illustrated parts catalog .............................................................................................................................. 13
Locating the model number, serial number, product number, and warranty information ............................... 13
Computer components ........................................................................................................................................ 14
Display assembly components ............................................................................................................................ 17
Miscellaneous parts ............................................................................................................................................. 18
4 Removal and replacement preliminary requirements ..................................................................................... 19
Tools required ...................................................................................................................................................... 19
Service considerations ......................................................................................................................................... 19
Plastic parts ....................................................................................................................................... 19
Cables and connectors ...................................................................................................................... 20
Drive handling ................................................................................................................................... 20
Grounding guidelines ........................................................................................................................................... 21
Electrostatic discharge damage ........................................................................................................ 21
Packaging and transporting guidelines .......................................................................... 22
Workstation guidelines ................................................................................ 22
5 Removal and replacement procedures ........................................................................................................... 24
Component replacement procedures .................................................................................................................. 24
Optical drive ....................................................................................................................................... 24
Bottom cover ..................................................................................................................................... 25
v
Battery ............................................................................................................................................... 27
Hard drive .......................................................................................................................................... 28
WLAN module .................................................................................................................................... 29
Memory module ................................................................................................................................ 30
Connector board ................................................................................................................................ 32
TouchPad cable .................................................................................................................................. 33
TouchPad ........................................................................................................................................... 34
Fan ..................................................................................................................................................... 36
System board .................................................................................................................................... 37
Heat sink ............................................................................................................................................ 40
Connector board cable ...................................................................................................................... 42
Optical drive cable ............................................................................................................................. 43
Speakers ............................................................................................................................................ 44
Display assembly ............................................................................................................................... 46
Power connector cable ...................................................................................................................... 54
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 56
Using Computer Setup ......................................................................................................................................... 56
Starting Computer Setup .................................................................................................................. 56
Navigating and selecting in Computer Setup ................................................................................... 56
Restoring factory settings in Computer Setup ................................................................................. 57
Updating the BIOS ............................................................................................................................. 58
Determining the BIOS version ......................................................................................... 58
Downloading a BIOS update ........................................................................................... 58
Changing the boot order using the f9 prompt .................................................................................. 59
TPM BIOS settings (select products only) ........................................................................................................... 60
Using HP Sure Start (select products only) ......................................................................................................... 60
7 HP PC Hardware Diagnostics (UEFI) ............................................................................................................... 61
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 62
8 Specications .............................................................................................................................................. 63
9 Backing up and recovering ............................................................................................................................ 64
Creating recovery media and backups ................................................................................................................ 64
Creating HP Recovery media (select products only) ......................................................................... 65
Using Windows tools ........................................................................................................................................... 66
Restore and recovery ........................................................................................................................................... 66
Recovering using HP Recovery Manager ........................................................................................... 67
What you need to know before you get started ............................................................. 67
vi
Using the HP Recovery partition (select products only) ................................................. 68
Using HP Recovery media to recover .............................................................................. 68
Changing the computer boot order ................................................................................ 69
Removing the HP Recovery partition (select products only) ......................................... 69
10 Power cord set requirements ...................................................................................................................... 70
Requirements for all countries ............................................................................................................................ 70
Requirements for specic countries and regions ................................................................................................ 70
11 Recycling .................................................................................................................................................. 72
Index ............................................................................................................................................................. 73
vii
viii
1 Product description
Category Description
Product Name HP Pavilion 17 Laptop PC (model numbers 17-ar001 through 17-ar099)
Processors AMD® A12-9720P 2.70-GHz (turbo up to 3.60-GHz) quad core processor (1866-MHz FSB, 2.0-MB L2 cache, 15-W)
AMD A10-9620P 2.50-GHz (turbo up to 3.40-GHz) quad core processor (1866-MHz FSB, 2.0-MB L2 cache, 15-W)
Chipset AMD integrated SoC (SoC) fusion controller hub (FCH)
Graphics Internal graphics:
AMD Radeon™ R7 Graphics subsystem with UMA video memory (only on computer models equipped with an AMD
A12-9720P processor)
AMD Radeon R5 Graphics subsystem with UMA video memory (only on computer models equipped with an AMD
A10-9620P processor)
Panel 17.3-in, full high-denition (FHD), white light-emitting (WLED), AntiGlare (1920×1080), at-at (4.0-mm), UWVA,
eDP, 300 nits, 16:9 ultra wide aspect ratio, display assembly
17.3-in, high-denition+ (HD+), WLED, BrightView (1600×900), at-at (4.0-mm), SVA, eDP, 220 nits, 16:9 ultra
wide aspect ratio, display assembly
Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable
DDR4-1866 dual channel support
Supports up to 16-GB of system memory
Supports the following congurations:
●
16384-MB (8192-MB × 2)
●
12288-MB (8192-MB + 4096-MB)
●
8192-MB (8192-MB × 1 or 4096-MB × 2)
●
6144-MB (4096-MB + 2048-MB)
●
4096-MB (4096-MB × 1)
Storage Support for hard drive
Support for 6.35-cm (2.5-in) hard drives in 7.2-mm (.28 in) and 9.5-mm (.37 in) thicknesses
(all hard drives use the same bracket)
Support for Accelerometer hard drive protection
Support for 2-TB, 5400-rpm, 7.2-/9.5-mm and 1-TB, 5400-rpm, 7.2-/9.5-mm hard drives
Optical drive Support for 9.0-mm tray load, SATA, xed (not modular) optical drive
DVD±RW Double Layer SuperMulti Drive
Support for zero power optical drive
Support for M-disc
Audio and video Audio:
B&O Play
Support for B&O Play Audio Control
1
Category Description
Audio and video
(continued)
Ethernet 10/100/1000 network interface card (NIC)
Wireless WLAN:
External media
cards
Ports
Support for dual speakers
Support for HP Audio Boost
Microphones: Dual array digital microphones with appropriate beam-forming, echo-cancellation, noisesuppression software
Video: HP Wide Vision HD infrared camera with indicator light, USB 2.0, HD BSI sensor, f2.0, wide dynamic range
(WDR), 88° WFOV, 720p by 30 frames per second
Integrated wireless local area network (WLAN) options by way of wireless module
Dual M.2/PCIe WLAN antennas built into display assembly
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card
Support for the Intel Dual band wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
WLAN module format
Compatible with Miracast-certied devices
Micro-Secure Digital (SD®) media reader slot
●
AC Smart Pin adapter plug
●
Audio-out (headphone)/audio-in (microphone) combo jack
●
HDMI v1.4 supporting up to 1920×1080 @ 60Hz
●
RJ45 (network)
●
USB 3.x ports (2)
●
USB Type-C port
Keyboard/
pointing devices
Power
requirements
Security Support for security cable lock
Operating
system
Serviceability End user replaceable part: AC adapter and optical drive
Full-sized, backlit, island-style keyboard with numeric keypad
ClickPad requirements:
●
ClickPad with image sensor
●
MultiTouch gestures enabled
●
Support for Modern TrackPad gestures
●
Taps enabled as default
Support for a 3-cell, 41-WHr, 3.6-AHr, Li-ion battery
Support for a 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim)
Support for a 1.00-m power cord with a C5 connector in North America
Support for Trusted Platform Module (TPM) 2.0
Preinstalled: Windows 10 and Windows 10 Professional
For developed market (ML): Windows 10 Home ML and Windows 10 Home Plus ML
FreeDOS 2.0
2 Chapter 1 Product description
2 Getting to know your computer
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
Locating hardware 3
Right side
Component Description
(1) Power light
(2) Drive light (select products only)
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
(4) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then press
in on the card until it is rmly seated.
To remove a card:
▲
Press in on the card, and then remove it from the memory
card reader.
tracker, or smartwatch, and provides high-speed data transfer.
(5) Optical drive Depending on your computer model, reads an optical disc or reads
(6) Optical drive eject button Releases the optical drive disc tray.
(7) AC adapter and battery light
4 Chapter 2 Getting to know your computer
and writes to an optical disc.
NOTE: For disc compatibility information, type help in
the taskbar search box, select Help and Support, and then type
disc compatibility in the search box.
●
White: The AC adapter is connected and the battery is
fully charged.
●
Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
Component Description
(7) AC adapter and battery light (continued)
(8) Power connector Connects an AC adapter.
●
O: The battery is not charging.
Right side 5
Left side
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) RJ-45 (network) jack/status lights Connects a network cable.
(3) HDMI port Connects an optional video or audio device, such as a high-
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
denition television, any compatible digital or audio component,
or a high-speed HDMI device.
(4) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(5) USB Type-C port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may
be required.
(6) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲
Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
6 Chapter 2 Getting to know your computer
Display
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
Internal microphones (2) Record sound.
Infrared camera lights (2; select products only) On: The infrared camera is in use.
Camera light On: The camera is in use.
Camera Allows you to video chat, record video, and record still images.
Infrared camera (select products only) Allows a facial recognition logon to Windows, instead of a
password logon.
WLAN antennas* (2) Send and receive wireless signals to communicate with WLANs.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
▲
Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 7
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left control zone Textured area that allows you to perform additional gestures.
(3) Right control zone Textured area that allows you to perform additional gestures.
8 Chapter 2 Getting to know your computer
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all
(3) Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
capital letters.
●
On: Computer sound is o.
●
O: Computer sound is on.
Keyboard area 9
Button and speakers
Component Description
(1) Power button
(2) Speakers Produce sound.
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲
Right-click the Start button, and then select Power Options.
10 Chapter 2 Getting to know your computer
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Executes specic functions when pressed in combination with
the fn key.
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close
the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
Keyboard area 11
Bottom
Component Description
Vents Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
12 Chapter 2 Getting to know your computer
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the model number, serial number, product number, and warranty information
The model number (1), serial number (2), product number (3), and warranty information (4) are located on
the bottom of the computer. This information may be needed when travelling internationally or when
contacting support.
Locating the model number, serial number, product number, and warranty information 13
Computer components
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly components on page 17.
(2) Keyboard/top cover (includes backlight cable and keyboard cable):
For use in Canada 933724-DB1
For use in the United States 933724-001
14 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(3) TouchPad (does not include TouchPad bracket or TouchPad cable) 926853-001
TouchPad bracket (not illustrated) 933471-001
(4) TouchPad cable (includes double-sided adhesive) 933467-001
(5) Speakers (includes cables and four rubber isolators) 933478-001
(6) System board (includes processor and replacement thermal material):
Equipped with an AMD A12-9720P 2.70-GHz (turbo up to 3.60-GHz) quad core processor
(1866-MHz FSB, 2.0-MB L2 cache, 15-W), an AMD Radeon R7 Graphics subsystem with UMA
video memory, and the Windows 10 operating system
Equipped with an AMD A12-9720P 2.70-GHz (turbo up to 3.60-GHz) quad core processor
(1866-MHz FSB, 2.0-MB L2 cache, 15-W), an AMD Radeon R7 Graphics subsystem with UMA
video memory, and a non-Windows operating system
Equipped with an AMD A10-9620P 2.50-GHz (turbo up to 3.40-GHz) quad core processor
(1866-MHz FSB, 2.0-MB L2 cache, 15-W), an AMD Radeon R5 Graphics subsystem with UMA
video memory, and the Windows 10 operating system
Equipped with an AMD A10-9620P 2.50-GHz (turbo up to 3.40-GHz) quad core processor
(1866-MHz FSB, 2.0-MB L2 cache, 15-W), an AMD Radeon R5 Graphics subsystem with UMA
video memory, and a non-Windows operating system
USB Type-C port bracket (not illustrated) 926849-001
(7) Heat sink (includes replacement thermal material) 933470-001
(8) Connector board cable (includes double-sided adhesive) 933466-001
(9) Optical drive cable 933469-001
(10) Power connector cable 810327-006
(11) Fan (includes cable) 926845-001
(12) Memory modules (2, SODIMM, DDR4-2400, 1.2-V):
8-MB 862398-855
931278-601
931278-001
931727-601
931727-001
4-MB 862397-855
2-MB 864271-855
(13) Hard drive (does not include hard drive bracket or hard drive cable):
2-TB, 5400-rpm, SATA, 7.0-mm hard drive 912487-855
1-TB, 5400-rpm, SATA, 7.0-mm hard drive 778192-005
NOTE: The hard drive bracket is available using spare part number 926848-001. The hard drive cable is available using
spare part number 933468-001.
(14) Connector board (includes memory card reader and USB port; does not include cable) 933475-001
(15) Intel Dual band wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter
(non-vPro) WLAN module
(16) Battery (3-cell, 41-WHr, 3.6-AHr, Li-ion) 920070-855
(17) DVD±RW Double Layer SuperMulti Drive (does not include the optical drive bezel, optical
drive bracket, optical drive cable, or optical drive gate Mylar)
863934-855
920417-012
Computer components 15
Item Component Spare part number
NOTE: The optical drive components are available using the following spare part numbers:
●
Optical drive bezel – 933477-001
●
Optical drive bracket – 933472-001
●
Optical drive cable – 933469-001
●
Optical drive Mylar screw cover – 933473-001
(18) Bottom cover 933463-001
Rubber Foot Kit (not illustrated, includes bottom cover rubber feet) 926855-001
16 Chapter 3 Illustrated parts catalog
Display assembly components
Item Component Spare part number
(1) Display bezel (includes double-sided adhesive) 933464-001
(2) Webcam/microphone module (includes double-sided adhesive) 919573-007
(3) Display panel:
17.3-in, FHD, WLED, AntiGlare (1920×1080), UWVA, f-at (4.0-mm), eDP display panel 798926-013
17.3-in, HD+, WLED, BrightView (1600×900), SVA, f-at (4.0-mm), eDP display panel 851051-007
(4) Hinges (2, include left and right display hinges) 933474-001
(5) Wireless Antenna Kit (includes left and right wireless antenna cables and transceivers) 933461-001
Display assembly components 17
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