HP Pavilion 17, Pavilion 15 Maintenance and Service Guide
HP Pavilion 17 Notebook PC
HP Pavilion 15 Notebook PC
Maintenance and Service Guide
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Intel, Core,
and Pentium are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are U.S. registered
trademarks of the Microsoft group of
companies.
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Not all features are available in all editions
of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take
full advantage of Windows 8 functionality.
See
http://www.microsoft.com for details.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: September 2014
Document Part Number: 794519-001
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be
accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures
for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and
replacement procedures for Authorized Service Provider only parts," can damage the computer or
void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
1 Product description ........................................................................................................................................... 1
2 External component identification ..................................................................................................................... 6
Finding your hardware and software information ................................................................................. 6
Locating hardware ............................................................................................................... 6
Locating software ................................................................................................................. 6
Right side ............................................................................................................................................. 7
Left side ................................................................................................................................................ 9
Display ................................................................................................................................................ 11
Top ..................................................................................................................................................... 12
TouchPad .......................................................................................................................... 12
Lights ................................................................................................................................. 13
Buttons and speakers ........................................................................................................ 14
Keys ................................................................................................................................... 15
Bottom ................................................................................................................................................ 16
Labels ................................................................................................................................................. 17
3 Illustrated parts catalog ................................................................................................................................... 18
Computer major components ............................................................................................................. 18
Display assembly subcomponents ..................................................................................................... 32
Mass storage devices ......................................................................................................................... 35
Miscellaneous parts ............................................................................................................................ 36
Sequential part number listing ............................................................................................................ 37
4 Removal and replacement procedures preliminary requirements .................................................................. 59
Tools required .................................................................................................................................... 59
Service considerations ....................................................................................................................... 59
Plastic parts ....................................................................................................................... 59
Cables and connectors ...................................................................................................... 60
Drive handling .................................................................................................................... 60
Grounding guidelines ......................................................................................................................... 61
Electrostatic discharge damage ......................................................................................... 61
Packaging and transporting guidelines ............................................................. 62
Workstation guidelines ...................................................................................... 62
Equipment guidelines ........................................................................................ 63
vii
5 Removal and replacement procedures for Customer Self-Repair parts ......................................................... 64
Component replacement procedures ................................................................................................. 64
Battery ............................................................................................................................... 65
Optical drive ....................................................................................................................... 66
6 Removal and replacement procedures for Authorized Service Provider parts ............................................... 69
Component replacement procedures ................................................................................................. 69
Base enclosure .................................................................................................................. 70
Display panel ..................................................................................................................... 78
WLAN module .................................................................................................................... 86
TouchPad button board ..................................................................................................... 89
Battery Board (select models only) .................................................................................... 90
Optical drive connector ...................................................................................................... 91
USB board ......................................................................................................................... 93
Hard drive .......................................................................................................................... 94
System board ..................................................................................................................... 95
Speakers .......................................................................................................................... 103
Memory modules ............................................................................................................. 104
RTC battery ..................................................................................................................... 105
Power connector .............................................................................................................. 106
Fan ................................................................................................................................... 107
Heat sink .......................................................................................................................... 108
Power button board ......................................................................................................... 111
7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ....................................... 112
Starting Setup Utility (BIOS) ............................................................................................................. 112
Updating the BIOS ........................................................................................................................... 112
Determining the BIOS version ......................................................................................... 112
Downloading a BIOS update ........................................................................................... 113
Using HP PC Hardware Diagnostics (UEFI) .................................................................................... 113
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................. 114
8 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics ............................................................ 115
Starting Setup Utility ......................................................................................................................... 115
Using Setup Utility ............................................................................................................................ 115
Changing the language of Setup Utility ........................................................................... 115
Navigating and selecting in Setup Utility .......................................................................... 115
Displaying system information ......................................................................................... 116
Restoring factory default settings in Setup Utility ............................................................ 116
Exiting Setup Utility .......................................................................................................... 116
viii
Updating the BIOS ........................................................................................................................... 117
Determining the BIOS version ......................................................................................... 117
Downloading a BIOS update ........................................................................................... 117
Using Advanced System Diagnostics ............................................................................................... 118
9 Specifications ................................................................................................................................................ 119
Computer specifications ................................................................................................................... 119
Display Specifications (17.3) ............................................................................................................ 120
Display Specifications (15.6-in) ........................................................................................................ 121
Hard drive specifications .................................................................................................................. 122
DVD±RW SuperMulti Double-Layer Combination Drive specifications ............................................ 122
10 Windows 8.1 – Backing up, restoring, and recovering ................................................................................ 124
Creating recovery media and backups ............................................................................................. 124
Creating HP Recovery media .......................................................................................... 124
Restore and recovery ....................................................................................................................... 125
Recovering using HP Recovery Manager ........................................................................ 126
What you need to know ................................................................................... 126
Using the HP Recovery partition (select models only) .................................... 126
Using HP Recovery media to recover ............................................................. 127
Changing the computer boot order ................................................................. 127
Removing the HP Recovery partition (select models only) .............................................. 127
11 Ubuntu Linux – Backing up, restoring, and recovering ............................................................................... 128
Performing a system recovery .......................................................................................................... 128
Creating the restore DVDs ............................................................................................... 128
Creating a restore image on a USB device ..................................................................... 128
Performing recovery using the restore media .................................................................. 129
Backing up your information ............................................................................................................. 129
12 Power cord set requirements ...................................................................................................................... 131
Requirements for all countries .......................................................................................................... 131
Requirements for specific countries and regions ............................................................................. 132
13 Recycling .................................................................................................................................................... 134
Index ................................................................................................................................................................. 135
ix
x
1 Product description
Category Description AMD Intel
Product Name HP Pavilion 17 Notebook PC
HP Pavilion 15 Notebook PC
Processors Processors are attached to the system board.
AMD™
®
Intel
AMD A10-7300 (1.9 GHz, up to 3.2 GHz, 2 MB L2), quad core 19 W,
●
Max DDR3L-1600
AMD A10-5745M (2.1 GHz/2.9 GHz, 4 MB L2, 1333 MHz DDR3L),
●
quad core, 25 W Max DDR3L-1333
AMD A8-6410 (2.0 GHz up to 2.4 GHz, 2 MB L2, 1600 MHz
●
DDR3L), quad core 15 W Max DDR3L-1600
AMD A6-6310 (1.8 up to 2.4 GHz, 2 MB L2, 1600 MHz DDR3L),
●
quad core, 15 W Max DDR3L-1600
AMD A4-6210 (1.8 GHz, 2 MB L2), Quad 15 W, Max DDR3L-1600
●
AMD E1-6010 (1.35GHz, 1 MB L2), Dual 10 W, Max DDR3L-1333
●
HP Hexa-Core (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L),
●
quad core 15 W
Intel Core i7-4510U 2.0 GHz processor, SC turbo up to 3.1 GHz (4
●
MB L3 cache, dual core, 15 W)
Intel Core i5-4288U dual core 1.7 GHz (2.6 GHz, SC turbo up to 3.1
●
GHz),1600 MHz/3 MB L3, Dual 28 W
Intel Core i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (3
●
MB L3 cache, dual core, 15 W)
√√
√
√
Intel Core i3-4030U (1.9 GHz), 1600 MHz/3 MB L3, Dual 15 W
●
Intel i5–4288U
●
Intel Core i3-4005U (1.7 GHz), 1600 MHz/3 MB L3, dual core 15 W
●
Intel Pentium N3540 (2.16 GHz, turbo up to 2.66 GHz), 1333 MHz/2
●
MB L2, quad core 4.5 W
Chipset
Graphics Internal graphics:
Support HD Decode, DX11, and HDMI
AMD A76M FCH, for use with computer models A10-5745M
●
AMD A76M FCH / AMD A70M FCH AMD A7xM (AMD A76 FCH to
●
AMD A70M FCH
AMD Integrated SOC FCH, for use with computer models E1-6010,
●
A8-6410, A6-6310, and A4-6210
Intel Lynx Point-LP PCH, for use with 4th Generation Intel Core
●
processors
Support PX7
AMD Radeon™ HD 8610G
●
√
√
√
1
Category Description AMD Intel
AMD Radeon R5 Graphics
●
AMD Radeon R4 Graphics
●
AMD Radeon R3 Graphics
●
AMD Radeon R2 Graphics
●
Switchable Discrete Graphics:
AMD Topaz-XT (AMD Radeon™ R7 M260) with up to 2048 MB of
dedicated video memory (256Mx16 DDR3L 900MHz x 4 PCs, 1 GHz
bridge to 900MHz)
Switchable discrete graphics:
Panel 16:9 Ultra Wide Aspect Ratio
Intel HD Graphics 4400, for use with 4th Generation Intel Core
●
processors
Intel HD Graphics, for use with 4th Generation Intel Pentium
●
processors
HD decode, DX11, and HDMI √ √
●
Px7.0 √
●
Optimus
●
GPS (GPU Performance Scaling)
●
NVIDIA NI55_GT 840M with up to 2048 MB of dedicated video
●
memory (256 M x16 DDR3 900 MHz x 4 PCs, 1 GHz downgrade to
900 MHz), 64 bit
NVIDIA NI55_GM 830M with up to 2048 MB of dedicated video
●
memory (256 M x16 DDR3 900 MHz x 4 PCs, 1 GHz downgrade to
900 MHz), 64 bit
Touch solution with flush glass, multitouch enabled
No printing logo, no mic drill hole on mask
Support LVDS (co-layout with eDP1.3+PSR)
17.3" HD+ WLED BrightView (1600x900) (wedge, 6.0mm) (for non-
●
touch SKU only)
√
√
√
√√
17.3" HD+ WLED Antiglare (1600x900) LED- SVA (wedge, 6.0mm)
●
(for touch SKU only)
17.3" FHD WLED Antiglare (1920x1080) Wedge (6.0mm) WVA (for
●
both non-touch & touch SKU)
15.6" HD WLED BrightView (1366x768) flat (3.6mm) SVA (for non-
●
touch SKU only)
15.6" HD WLED Antiglare (1366x768) flat (3.8mm) SVA (for touch
●
SKU only)
15.6" FHD WLED Antiglare (1920x1080) slim (3.2mm) SVA (for both
●
non-touch & touch SKU)
Memory Supports the following configurations:
12288 MB (8192 MB×1+ 4096 MB×1; not supported on computer
●
models with a 32-bit operating system)
2 Chapter 1 Product description
√√
Category Description AMD Intel
8192 MB (8192 MB×1 or 4096 MB×2; not supported on computer
●
models equipped with a 32-bit operating system)
6144 MB (4096 MB×1 + 2048 MB×1; not supported on computer
●
models equipped with a 32-bit operating system)
4096 MB (4096 MB×1 or 2048 MB×2)
●
16384 MB (8192 MB x 2)
●
Two SODIMM memory module slots (select models only)
DDR3L-1600 MHz dual channel support
DDR3L-1333 MHz dual channel support
Max. DDR3L-1600MHz Single Channel Support
DDR3-1333MHz Dual Channel Support (DDR3L-1600 downgraded to
DDR3-1333)
DDR3L-1333MHz Single Channel Support (DDR3L-1600MHz downgrade
to DDR3L-1333MHz)
One SODIMM slot - NON customer accessible / upgradeable √
Hard drive Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28
in) thicknesses (all hard drives use the same bracket)
Supports the following hard drives:
1.5 TB, 5400 rpm 9.5 mm for HP Pavilion 15 Notebooks and AMD
●
computers only
1 TB, 5400 rpm, 9.5 mm
●
750 GB, 5400 rpm, 9.5 mm
●
500 GB, 5400 rpm, 7.0 mm or 9.5 mm
●
320 GB, 5400 rpm, 7.0 mm or 9.5 mm
●
Serial ATA
HP 3D DriveGuard
Supports the following hybrid drives:
500 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 7 mm
●
750 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm
●
1 TB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm
●
√
√√
√√
Optical drive Fixed
Serial ATA
9.5 mm tray load
Zero power optical drive
Supports the following:
●
●
Support M-disc
DVD±RW Double-Layer SuperMulti Drive
Blu-ray Disc R/RW with SuperMulti for AMD HP Pavilion 15 PC
models only
√√
√√
3
Category Description AMD Intel
Audio
and video
HD Audio √
Supports Dragon Notes for AMD models only
Ethernet Integrated 10/100 NIC √ √
Wireless Integrated wireless local area network (WLAN) options by way of wireless
Support for the following WLAN formats:
Supports:
Dual speakers
HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by
30 frames per second, USB 2.0, M-jpeg)
Two dual array, digital microphones with appropriate beam-forming, echocancellation, noise-reduction software
module
One half-size mini card/PCI Express (HMC/PCIe) slot
Two WLAN antennas built into display assembly
Compatible with Miracast-certified devices
Qualcomm Atheros AR9485 802.11 bgn 1x1 Wi-Fi adapter (with
●
single antenna)
Realtek RT8188 802.11bgn 1x1 Wi-Fi Adapter
●
Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + Bluetooth 4.0 Combo
●
Adapter7
√√
√√
√√
External media
cards
Ports
Realtek RT8188 802.11 bgn 1x1 Wi-Fi adapter (with single antenna)
●
Realtek RT8723BE 802.11 bgn 1x1 Wi-Fi + BT4.0 combo adapter
●
(with single antenna)
Broadcom BCM 4352 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter
●
(with dual antenna )
Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC combo
●
adapter (with single antenna)
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0
●
combo adapter (with dual antennas)
Realtek RTL8188EE 802.11 bgn 1x1 Wi-Fi adapter (with single
●
antenna) available for Windows 8.1
HP Multi-Format Memory Card Reader slot with push-push technology,
supporting the following digital card formats:
Supports memory cards such as Secure Digital SD/SDHC/SDXC
AC Smart Pin adapter plug (4.5 mm barrel)
●
Combination audio-out (stereo headphone)/audio-in (mono
●
microphone)
RJ-45 (Ethernet)
●
USB 3.0 (2 ports), USB 2.0 (1 port)
●
HDMI version 1.4 output supporting 1920 x 1080 @ 60 Hz Hot Plug /
●
Unplug and auto detect for correct output to wide-aspect versus
standard aspect video
√
√
√√
√√
√√
4 Chapter 1 Product description
Category Description AMD Intel
Keyboard/
pointing
devices
Full Size Textured island-style Keyboard with numeric key pad black
Full Size Textured island-style Keyboard with numeric key pad white
Clickpad with image sensor
Multitouch gestures enabled
®
8 Modern Trackpad Gestures
Power
requirements
Supports Windows
Supports the following AC adapters:
45 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim)
●
65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm)
●
65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim
●
90 W Smart AC adapter (PFC, 3-wire, 4.5 mm)
●
90 W AC adapter (PFC, 3-wire, 4.5 mm)
●
Supports battery fast charge
Supports the following batteries (battery is user-removable)
4 cell battery - 41 Whr (2.8 AH)
●
Security
Operating
system
Security cable lock √ √
●
Preinstalled:
Windows 8.1 Standard, 64 bit
●
Windows 8.1 Professional, 64 bit
●
FreeDOS 2.0, for Intel models only
●
Ubuntu Linux (select models only)
●
√√
√√
√√
√
√√
√√
Serviceability End-user replaceable parts:
AC adapter
●
Battery
●
Optical drive
●
√√
5
2 External component identification
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer:
1. From the Start screen, type control panel, and then select Control Panel.
2. Select System and Security, select System, and then click Device Manager in the left column.
A list displays all the devices installed on your computer.
To find out information about system hardware components and the system BIOS version number,
press fn+esc.
Locating software
To find out what software is installed on your computer:
From the Start screen, click the down arrow in the lower-left corner of the screen.
▲
6 Chapter 2 External component identification
Right side
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1)
(2)
(3)
Power light
Hard drive light
Audio-out (headphone)/Audio-in
(microphone) jack
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-
●
saving state. The computer shuts off power to the
display and other unneeded components.
Off: The computer is off or in Hibernation. Hibernation
●
is a power-saving state that uses the least amount of
power.
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
●
hard drive.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices
this guide, from the Start screen, type support, and then
select the HP Support Assistant app.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
. To access
(4)
(5) Optical drive Depending on your computer model, reads an optical disc
(6)
USB 2.0 port Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.
or reads and writes to an optical disc.
NOTE: For disc compatibility information, go to the Help
and Support web page. Follow the web page instructions to
select your computer model. Select Drivers & Downloads,
and then follow the on-screen instructions.
Security cable slot Attaches an optional security cable to the computer.
Right side 7
Component Description
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
Component Description
(1)
(2)
(3)
Power light
Hard drive light
Audio-out (headphone)/Audio-in
(microphone) jack
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-
●
saving state. The computer shuts off power to the
display and other unneeded components.
Off: The computer is off or in Hibernation. Hibernation
●
is a power-saving state that uses the least amount of
power.
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
●
hard drive.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices
this guide, from the Start screen, type support, and then
select the HP Support Assistant app.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
. To access
(4)
(5) Optical drive Depending on your computer model, reads an optical disc
USB 2.0 port Connects an optional USB device, such as a keyboard,
8 Chapter 2 External component identification
mouse, external drive, printer, scanner or USB hub.
or reads and writes to an optical disc.
NOTE: For disc compatibility information, go to the Help
and Support web page. Follow the web page instructions to
select your computer model. Select Drivers & Downloads,
and then follow the on-screen instructions.
Left side
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1)
(2)
(3)
(4) Vents (2) Enable airflow to cool internal components.
(5)
(6)
Power connector Connects an AC adapter.
AC adapter light
RJ-45 (network) jack/status lights Connects a network cable.
HDMI port (select models only) Connects an optional video or audio device, such as a
USB 3.0 ports (2) Each USB 3.0 port connects an optional USB device,
Amber: The battery is charging.
●
White: The AC adapter is connected and the battery
●
is charged.
Off: The computer is using battery power.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
●
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
such as a keyboard, mouse, external drive, printer,
scanner or USB hub.
(7) Memory card reader Reads optional memory cards that store, manage, share,
or access information.
To insert a card:
Hold the card label-side up, with connectors facing the
slot, insert the card into the slot, and then push in on the
card until it is firmly seated.
To remove a card:
Press in on the card it until it pops out.
Left side 9
Component Description
(1)
(2)
(3)
(4)
(5) Vents (2) Enable airflow to cool internal components.
(6)
Power connector Connects an AC adapter.
AC adapter light
Security cable slot Attaches an optional security cable to the computer.
RJ-45 (network) jack/status lights Connects a network cable.
HDMI port Connects an optional video or audio device, such as a
Amber: The battery is charging.
●
White: The AC adapter is connected and the battery
●
is charged.
Off: The computer is using battery power.
●
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
White: The network is connected.
●
Amber: Activity is occurring on the network.
●
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(7)
(8) Memory card reader Reads optional memory cards that store, manage, share,
USB 3.0 ports (2) Each USB 3.0 port connects an optional USB device,
10 Chapter 2 External component identification
such as a keyboard, mouse, external drive, printer,
scanner or USB hub.
or access information.
To insert a card:
Hold the card label-side up, with connectors facing the
slot, insert the card into the slot, and then push in on the
card until it is firmly seated.
To remove a card:
Press in on the card it until it pops out.
Display
Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is closed
while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.
(2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
NOTE: Depending on your computer model, the number of
antennas may vary.
(3) Internal microphones (2) Record sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam Records video and captures photographs. Some models allow
you to video conference and chat online using streaming video.
To use the webcam, from the Start screen, type camera, and
then select Camera from the list of applications.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the
Environmental Notices
and then select the HP Support Assistant app.
that applies to your country or region. To access this guide, from the Start screen, type support,
Regulatory, Safety, and
Display 11
Top
TouchPad
Component Description
(1) TouchPad zone Reads your finger gestures to move the pointer or activate
items on the screen.
NOTE: The TouchPad also supports edge-swipe
gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
12 Chapter 2 External component identification
Lights
Component Description
(1)
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital
(3)
Power light
Mute light
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-
●
saving state. The computer shuts off power to the
display and other unneeded components.
Off: The computer is off or in Hibernation. Hibernation
●
is a power-saving state that uses the least amount of
power.
letters.
Amber: Computer sound is off.
●
Off: Computer sound is on.
●
Top 13
Buttons and speakers
Component Description
(1)
(2) Speakers (2) Produce sound.
Power button
When the computer is off, press the button to turn on
●
the computer.
When the computer is on, press the button briefly to
●
initiate Sleep.
When the computer is in the Sleep state, press the
●
button briefly to exit Sleep.
When the computer is in Hibernation, press the button
●
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button down for at least 5 seconds to turn off the
computer.
To learn more about your power settings, see your power
options. From the Start screen, type power, select Power
and sleep settings, and then select Power and sleep from
the list of applications.
14 Chapter 2 External component identification
Keys
Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions.
(3)
(4) Action keys Execute frequently used system functions.
(5) num lock key Controls the function of the integrated numeric keypad.
(6) Integrated numeric keypad When num lock has been enabled, it can be used like an
Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to
the previous screen.
NOTE: On select models, the f5 action key turns the
keyboard backlight feature off or on.
Press the key to alternate between the standard numeric
function found on an external keypad (this function is
turned on at the factory) and the navigational function
(indicated by the directional arrows on the keys).
NOTE: The keypad function that is active when the
computer is turned off is reinstated when the computer is
turned back on.
external numeric keypad.
Top 15
Bottom
Component Description
(1)
(2) Battery bay Holds the battery.
(3) Vents (4)
(4)
(5) Optical drive access Access to remove the optical drive
Battery lock Locks the battery in the battery bay.
Enable airflow to cool internal components.
NOTE: The number of vents may vary
depending on your computer model.
Battery release latch Releases the battery.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
16 Chapter 2 External component identification
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located in one of 3 places depending on
your computer model: affixed to the bottom of the computer, located in the battery bay, or under the
service door.
Service label—Provides important information to identify your computer. When contacting
●
support, you will probably be asked for the serial number, and possibly for the product number or
the model number. Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that
most closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select models only)
Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains
●
the Windows Product Key. You may need the Product Key to update or troubleshoot the
operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the
physical label, but have a Digital Product Key electronically installed.
NOTE: This Digital Product Key is automatically recognized and activated by Microsoft
Operating Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with
HPapproved recovery methods.
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the
●
approval markings for the countries or regions in which the devices have been approved for use.
Labels 17
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information
on supported parts for your computer, go to
and then follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer. See
http://partsurfer.hp.com, select your country or region,
Bottom on page 16 for details.
18 Chapter 3 Illustrated parts catalog
Iterm Component Spare part
(1) Display assembly, 15.6 in
Display assembly, 17.3 in
number
Flat display assembly for use with HP Pavilion Notebooks. This display assembly is spared
at the subcomponent level only. For more display assembly spare part information, see
Display assembly subcomponents on page 32.
Computer major components 19
Iterm Component Spare part
number
(2) Top cover (includes keyboard and cable):
Top cover for HP Pavilion 15 Notebook PC computer models:
With full size textured island-style Keyboard. Touchpad and numeric keypad black for use in
the United States
With full size textured island-style Keyboard and numeric keypad black for use in the United
Kingdom
With full size textured island-style Keyboard and numeric keypad black for use in Germany 762529-041
With full size textured island-style Keyboard and numeric keypad black for use in France 762529-051
With full size textured island-style Keyboard and numeric keypad black for use in Italy 762529-061
With full size textured island-style Keyboard and numeric keypad black for use in Spain 762529-071
With full size textured island-style Keyboard and numeric keypad black for use in Portugal 762529-131
With full size textured island-style Keyboard and numeric keypad black for use in Turkey 762529-141
With full size textured island-style Keyboard and numeric keypad black for use in Greece 762529-151
With full size textured island-style Keyboard and numeric keypad black for use in Latin
America
With full size textured island-style Keyboard and numeric keypad black for use in Saudi
Arabia
With full size textured island-style Keyboard and numeric keypad black for use in Hungary 762529-211
With full size textured island-style Keyboard and numeric keypad black for use in Russia 762529-251
With full size textured island-style Keyboard and numeric keypad black for use in Bulgaria 762529-261
762529-001
762529-031
762529-161
762529-171
With full size textured island-style Keyboard and numeric keypad black for use in Romania 762529-271
With full size textured island-style Keyboard and numeric keypad black for use in Thailand 762529-281
With full size textured island-style Keyboard and numeric keypad black for use in Japan 762529-291
With full size textured island-style Keyboard and numeric keypad black for use in Europe 762529-A41
With full size textured island-style Keyboard and numeric keypad black for use in Taiwan 762529-AB1
With full size textured island-style Keyboard and numeric keypad black for use in South
Korea
With full size textured island-style Keyboard and numeric keypad black for International use 762529-B31
With full size textured island-style Keyboard and numeric keypad black for use in the
Adriatics
With full size textured island-style Keyboard and numeric keypad black for use in Israel 762529-BB1
With full size textured island-style Keyboard and numeric keypad black for use in
Switzerland
With full size textured island-style Keyboard and numeric keypad black Canada 762529-DB1
With full size textured island-style Keyboard and numeric keypad black for use in the
Netherlands
With full size textured island-style Keyboard and numeric keypad black for use in Czech and
Slovackia
762529-AD1
762529-BA1
762529-BG1
762529-DH1
762529-FL1
20 Chapter 3 Illustrated parts catalog
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