HP Pavilion 15-p020ca User Manual
User Guide
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
AMD is a trademark of Advanced Micro
Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by
Hewlett-Packard Company under license.
Intel is a trademark of Intel Corporation in
the U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of
the Microsoft group of companies.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: May 2014
Document Part Number: 764132–001
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Not all features are available in all editions
of Windows. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take
full advantage of Windows functionality. Go
to
http://www.microsoft.com for details.
To access the latest user guide, go to
http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and
then follow the on-screen instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a full refund subject to the refund
policy of your seller.
For any further information or to request a
full refund of the price of the computer,
please contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation.
The computer and the AC adapter comply with the user-accessible surface temperature limits defined
by the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Processor configuration setting (select models only)
WARNING! Select computer models are configured with an Intel® Bay Trail-M processor and a
Windows® operating system. Do not change the processor configuration setting in msconfig.exe from
4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform
a factory reset to restore the original settings.
v
vi Processor configuration setting (select models only)
Table of contents
1 Starting right ...................................................................................................................................................... 1
Visit the HP Apps Store ........................................................................................................................ 1
Best practices ....................................................................................................................................... 1
Fun things to do .................................................................................................................................... 2
More HP resources .............................................................................................................................. 3
2 Getting to know your computer ......................................................................................................................... 5
Finding your hardware and software information ................................................................................. 5
Locating hardware ............................................................................................................... 5
Locating software ................................................................................................................. 5
Right side ............................................................................................................................................. 6
Left side ................................................................................................................................................ 9
Display ................................................................................................................................................ 11
Top ..................................................................................................................................................... 12
TouchPad .......................................................................................................................... 12
Lights ................................................................................................................................. 13
Buttons and speakers ........................................................................................................ 14
Keys ................................................................................................................................... 15
Bottom ................................................................................................................................................ 16
Labels ................................................................................................................................................. 17
3 Connecting to a network ................................................................................................................................. 18
Connecting to a wireless network ....................................................................................................... 18
Using the wireless controls ................................................................................................ 18
Using the wireless button .................................................................................. 18
Using operating system controls ....................................................................... 18
Sharing data and drives and accessing software .............................................................. 19
Using a WLAN ................................................................................................................... 19
Using an Internet service provider .................................................................... 19
Setting up a WLAN ............................................................................................ 20
Configuring a wireless router ............................................................................ 20
Protecting your WLAN ....................................................................................... 20
Connecting to a WLAN ...................................................................................... 21
Using Bluetooth wireless devices (select models only) ..................................................... 21
Connecting to a wired network ........................................................................................................... 22
Connecting to a local area network (LAN) ......................................................................... 22
vii
4 Enjoying entertainment features ..................................................................................................................... 23
Multimedia features ............................................................................................................................ 23
Using the webcam .............................................................................................................................. 24
Using audio ........................................................................................................................................ 25
Connecting speakers ......................................................................................................... 25
Connecting headphones and microphones ....................................................................... 25
Using Beats Audio (select models only) ............................................................................ 25
Accessing Beats Audio Control Panel ............................................................... 25
Enabling and disabling Beats Audio .................................................................. 25
Testing your audio features ............................................................................................... 25
Using video ......................................................................................................................................... 26
Connecting video devices by using an HDMI cable ........................................................... 26
Setting up HDMI audio ...................................................................................... 27
Discovering and connecting to Miracast-compatible wireless displays (select models
only) ................................................................................................................................... 27
5 Navigating the screen ..................................................................................................................................... 28
Using the TouchPad and gestures ..................................................................................................... 28
Tapping .............................................................................................................................. 29
Scrolling ............................................................................................................................. 30
2-finger pinch zoom ........................................................................................................... 30
2-finger click ....................................................................................................................... 31
Rotating (select models only) ............................................................................................ 31
Flicking (select models only) .............................................................................................. 32
Edge swipes ...................................................................................................................... 32
Right-edge swipe .............................................................................................. 32
Left-edge swipe ................................................................................................. 33
Top-edge swipe ................................................................................................. 33
Using touch screen gestures (select models only) ............................................................................. 34
One-finger slide ................................................................................................................. 34
Tapping .............................................................................................................................. 35
2-finger pinch zoom ........................................................................................................... 36
Rotating (select models only) ............................................................................................ 36
Edge swipes ...................................................................................................................... 37
Right-edge swipe .............................................................................................. 37
Left-edge swipe ................................................................................................. 37
Top-edge swipe and bottom-edge swipe .......................................................... 38
Using the keyboard and mouse .......................................................................................................... 38
Using the keys ................................................
Using the action keys ........................................................................................ 39
Using Windows shortcut keys ........................................................................... 40
................................................................... 38
viii
Using the hot keys ............................................................................................. 40
Using the integrated numeric keypad ................................................................................ 40
6 Managing power ............................................................................................................................................. 41
Initiating Sleep and Hibernation ......................................................................................................... 41
Manually initiating and exiting Sleep .................................................................................. 42
Manually initiating and exiting Hibernation (select models only) ....................................... 42
Setting password protection on wakeup ............................................................................ 42
Using the power meter and power settings ........................................................................................ 43
Running on battery power .................................................................................................................. 43
Removing a user-replaceable battery ................................................................................ 43
Finding battery information ................................................................................................ 44
Conserving battery power .................................................................................................. 44
Identifying low battery levels .............................................................................................. 44
Resolving a low battery level ............................................................................................. 45
Resolving a low battery level when external power is available ........................ 45
Resolving a low battery level when no power source is available ..................... 45
Resolving a low battery level when the computer cannot exit Hibernation ....... 45
Storing a user-replaceable battery ..................................................................................... 45
Disposing of a user-replaceable battery ............................................................................ 45
Replacing a user-replaceable battery ................................................................................ 45
Running on external AC power .......................................................................................................... 46
Troubleshooting power problems ...................................................................................... 46
HP CoolSense (select models only) ................................................................................................... 47
Refreshing your software content with Intel Smart Connect Technology (select models only) .......... 47
Shutting down (turning off) the computer ........................................................................................... 47
Hybrid Graphics and AMD Dual Graphics (select models only) ......................................................... 48
Using Hybrid Graphics (select models only) ...................................................................... 48
Using AMD Dual Graphics (select models only) ................................................................ 49
7 Maintaining your computer .............................................................................................................................. 50
Improving performance ...................................................................................................................... 50
Handling drives .................................................................................................................. 50
Using HP 3D DriveGuard (select models only) .................................................................. 50
Identifying HP 3D DriveGuard status ................................................................ 51
Using Disk Defragmenter ................................................................................................... 51
Using Disk Cleanup ........................................................................................................... 51
Updating programs and drivers .......................................................................................................... 52
Cleaning your computer ..................................................................................................................... 52
Cleaning procedures ...........................................
Cleaning the display (All-in-Ones or Notebooks) .............................................. 52
............................................................... 52
ix
Cleaning the sides or cover ............................................................................... 53
Cleaning the TouchPad, keyboard, or mouse ................................................... 53
Traveling with or shipping your computer ........................................................................................... 53
8 Securing your computer and information ........................................................................................................ 55
Using passwords ................................................................................................................................ 55
Setting Windows passwords .............................................................................................. 56
Setting Setup Utility (BIOS) passwords ............................................................................. 56
Using Internet security software ......................................................................................................... 56
Using antivirus software ..................................................................................................... 57
Using firewall software ....................................................................................................... 57
Installing software updates ................................................................................................................. 57
Installing critical security updates ...................................................................................... 57
Installing HP and third-party software updates .................................................................. 57
Securing your wireless network .......................................................................................................... 58
Backing up your software applications and information ..................................................................... 58
Using an optional security cable lock ................................................................................................. 58
9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ............................................................ 59
Starting Setup Utility (BIOS) ............................................................................................................... 59
Updating the BIOS ............................................................................................................................. 59
Determining the BIOS version ........................................................................................... 59
Downloading a BIOS update ............................................................................................. 60
Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 61
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 61
10 Backing up, restoring, and recovering .......................................................................................................... 62
Creating recovery media and backups ............................................................................................... 62
Creating HP Recovery media ............................................................................................ 62
Restore and recovery ......................................................................................................................... 63
Recovering using HP Recovery Manager .......................................................................... 64
What you need to know ..................................................................................... 64
Using the HP Recovery partition (select models only) ...................................... 64
Using HP Recovery media to recover ............................................................... 65
Changing the computer boot order ................................................................... 65
Removing the HP Recovery partition (select models only) ................................................ 65
11 Specifications ................................................................................................................................................ 66
Input power ......................................................................................................................................... 66
Operating environment ....................................................................................................................... 67
x
12 Electrostatic Discharge ................................................................................................................................. 68
Index ................................................................................................................................................................... 69
xi
xii
1 Starting right
This computer is a powerful tool designed to enhance your work and entertainment. Read this
chapter to learn about best practices after you set up your computer, fun things to do with your
computer, and where to find additional HP resources.
Visit the HP Apps Store
The HP Apps Store offers a wide choice of popular games, entertainment and music apps,
productivity apps, and apps exclusive to HP that you can download to the Start screen. The selection
is updated regularly and includes regional content and country-specific offers. Be sure to check the
HP Apps Store frequently for new and updated features.
IMPORTANT: You must be connected to the Internet to access the HP Apps Store.
NOTE: HP picks is available in select countries only.
To view and download an app:
1. From the Start screen, select the Store app.
2. Select HP picks to view all the available apps.
3. Select the app you want to download, and then follow the on-screen instructions. When the
download is complete, the app appears on the All apps screen.
Best practices
After you set up and register the computer, we recommend the following steps to get the most out of
your smart investment:
If you haven’t already done so, connect to a wired or wireless network. See details in
●
to a network on page 18.
Become familiar with the computer hardware and software. For more information, see
●
know your computer on page 5 and Enjoying entertainment features on page 23.
Update or purchase antivirus software. See
●
Back up your hard drive by creating recovery discs or a recovery flash drive. See
●
restoring, and recovering on page 62.
Connecting
Getting to
Using antivirus software on page 57.
Backing up,
Visit the HP Apps Store 1
Fun things to do
You know that you can watch a YouTube video on the computer. But did you know that you can
●
also connect your computer to a TV or gaming console? For more information, see
video devices by using an HDMI cable on page 26.
You know that you can listen to music on the computer. But did you know that you can also
●
stream live radio to the computer and listen to music or talk radio from all over the world? See
Using audio on page 25.
Experience music the way the artist intended, with deep controlled bass and clear, pure sound.
●
Using Beats Audio (select models only) on page 25.
See
Use the TouchPad and the new Windows touch gestures for smooth control of images and
●
pages of text. See
Connecting
Using the TouchPad and gestures on page 28.
2 Chapter 1 Starting right
More HP resources
You have already used
Setup Instructions
to turn on the computer and locate this guide. To locate
resources that provide product details, how-to information, and more, use this table.
Resource Contents
Setup Instructions
Help and Support
To access Help and Support, from the Start screen,
type help, and then from the Search window, select
Help and Support. For U.S. support, go to
http://www.hp.com/go/contactHP. For worldwide
support, go to
wwcontact_us.html.
Worldwide support
To get support in your language, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
http://welcome.hp.com/country/us/en/
Safety & Comfort Guide
To access this guide:
1. From the Start screen, type support, and then
select the HP Support Assistant app.
2. Select My computer, and then select User
guides.
Overview of computer setup and features
●
A broad range of how-to information and troubleshooting tips
●
Online chat with an HP technician
●
Support telephone numbers
●
HP service center locations
●
Proper workstation setup
●
Guidelines for posture and work habits that increase your
●
comfort and decrease your risk of injury
Electrical and mechanical safety information
●
‒ or –
Go to
http://www.hp.com/ergo.
Regulatory, Safety and Environmental Notices
To access this guide:
From the Start screen, type support, and then
▲
select the HP Support Assistant app.
Limited Warranty
To access this guide:
1. From the Start screen, type support, and then
select the HP Support Assistant app.
2. Select My computer, and then select Warranty
and services.
– or –
Go to
http://www.hp.com/go/orderdocuments.
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your
computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited
Warranty in the box. For countries/regions where the warranty is not provided in printed format, you may request a printed
copy from
North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
●
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
●
Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
●
*
http://www.hp.com/go/orderdocuments or write to:
Important regulatory notices, including proper battery disposal
●
information
Specific warranty information about this computer
●
More HP resources 3
Resource Contents
When you request a printed copy of your warranty, please include your product number, warranty period (found on your
service label), name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to
contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
http://www.hp.com/go/
4 Chapter 1 Starting right
2 Getting to know your computer
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer:
1. From the Start screen, type control panel, and then select Control Panel.
2. Select System and Security, select System, and then click Device Manager in the left column.
A list displays all the devices installed on your computer.
To find out information about system hardware components and the system BIOS version number,
press fn+esc.
Locating software
To find out what software is installed on your computer:
From the Start screen, click the down arrow in the lower-left corner of the screen.
▲
Finding your hardware and software information 5
Right side
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1)
(2)
(3)
Power light
Hard drive light
Audio-out (headphone)/Audio-in
(microphone) jack
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-
●
saving state. The computer shuts off power to the
display and other unneeded components.
Off: The computer is off or in Hibernation. Hibernation
●
is a power-saving state that uses the least amount of
power.
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
●
hard drive.
NOTE: For information about HP 3D DriveGuard,
see
Using HP 3D DriveGuard (select models only)
on page 50.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices
this guide, from the Start screen, type support, and then
select the HP Support Assistant app.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
. To access
(4)
(5) Optical drive Depending on your computer model, reads an optical disc
USB 2.0 port Connects an optional USB device, such as a keyboard,
6 Chapter 2 Getting to know your computer
mouse, external drive, printer, scanner or USB hub.
or reads and writes to an optical disc.
Component Description
NOTE: For disc compatibility information, go to the Help
and Support web page (see
Follow the web page instructions to select your computer
model. Select Drivers & Downloads, and then follow the onscreen instructions.
More HP resources on page 3).
(6)
Component Description
(1)
Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
Power light
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-
●
saving state. The computer shuts off power to the
display and other unneeded components.
Off: The computer is off or in Hibernation. Hibernation
●
is a power-saving state that uses the least amount of
power.
(2)
(3)
Hard drive light
Audio-out (headphone)/Audio-in
(microphone) jack
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
●
hard drive.
NOTE: For information about HP 3D DriveGuard,
Using HP 3D DriveGuard (select models only)
see
on page 50.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices
this guide, from the Start screen, type support, and then
select the HP Support Assistant app.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
. To access
Right side 7
Component Description
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
(4)
(5) Optical drive Depending on your computer model, reads an optical disc
USB 2.0 port Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.
or reads and writes to an optical disc.
NOTE: For disc compatibility information, go to the Help
and Support web page (see
Follow the web page instructions to select your computer
model. Select Drivers & Downloads, and then follow the onscreen instructions.
More HP resources on page 3).
8 Chapter 2 Getting to know your computer
Left side
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1)
(2)
(3)
(4) Vents (2) Enable airflow to cool internal components.
(5)
(6)
Power connector Connects an AC adapter.
AC adapter light
RJ-45 (network) jack/status lights Connects a network cable.
HDMI port Connects an optional video or audio device, such as a
USB 3.0 ports (2) Each USB 3.0 port connects an optional USB device,
Amber: The battery is charging.
●
White: The AC adapter is connected and the battery
●
is charged.
Off: The computer is using battery power.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
●
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
such as a keyboard, mouse, external drive, printer,
scanner or USB hub.
(7) Memory card reader Reads optional memory cards that store, manage, share,
or access information.
To insert a card:
Hold the card label-side up, with connectors facing the
slot, insert the card into the slot, and then push in on the
card until it is firmly seated.
To remove a card:
Press in on the card it until it pops out.
Left side 9
Component Description
(1)
(2)
(3)
(4)
(5) Vents (2) Enable airflow to cool internal components.
(6)
Power connector Connects an AC adapter.
AC adapter light
Security cable slot Attaches an optional security cable to the computer.
RJ-45 (network) jack/status lights Connects a network cable.
HDMI port Connects an optional video or audio device, such as a
Amber: The battery is charging.
●
White: The AC adapter is connected and the battery
●
is charged.
Off: The computer is using battery power.
●
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
White: The network is connected.
●
Amber: Activity is occurring on the network.
●
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(7)
(8) Memory card reader Reads optional memory cards that store, manage, share,
USB 3.0 ports (2) Each USB 3.0 port connects an optional USB device,
10 Chapter 2 Getting to know your computer
such as a keyboard, mouse, external drive, printer,
scanner or USB hub.
or access information.
To insert a card:
Hold the card label-side up, with connectors facing the
slot, insert the card into the slot, and then push in on the
card until it is firmly seated.
To remove a card:
Press in on the card it until it pops out.
Display
Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is closed
while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.
(2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
NOTE: Depending on your computer model, the number of
antennas may vary.
(3) Internal microphones (2) Record sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam Records video and captures photographs. Some models allow
you to video conference and chat online using streaming video.
To use the webcam, from the Start screen, type camera, and
then select Camera from the list of applications.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the
Environmental Notices
and then select the HP Support Assistant app.
that applies to your country or region. To access this guide, from the Start screen, type support,
Regulatory, Safety, and
Display 11
Top
TouchPad
Component Description
(1) TouchPad zone Reads your finger gestures to move the pointer or activate
items on the screen.
NOTE: The TouchPad also supports edge-swipe
gestures. For more information, see
on page 32.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Edge swipes
12 Chapter 2 Getting to know your computer
Lights
Component Description
(1)
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital
(3)
Power light
Mute light
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-
●
saving state. The computer shuts off power to the
display and other unneeded components.
Off: The computer is off or in Hibernation. Hibernation
●
is a power-saving state that uses the least amount of
power.
letters.
Amber: Computer sound is off.
●
Off: Computer sound is on.
●
Top 13
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