HP Pavilion 15-eg0236ng Service manual

Maintenance and Service Guide

SUMMARY

This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

© Copyright 2020 HP Development Company,
L.P.

Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, Optane, Pentium, and vPro are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
SDHC, SDXC, and microSD are trademarks or
registered trademarks of SD-3C LLC. Microsoft
and Windows are either registered trademarks
or trademarks of Microsoft Corporation in the
United States and/or other countries. NVIDIA,
GeForce, and Optimus are trademarks and/or
registered trademarks of NVIDIA Corporation in
the U.S. and other countries. USB Type-C and
USB-C are registered trademarks of USB
Implementers Forum. DisplayPort™ and the
DisplayPort™ logo are trademarks owned by
the Video Electronics Standards Association
(VESA®) in the United States and other
countries. Miracast is a registered trademark of
Wi-Fi Alliance.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select

Manuals.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

First Edition: September 2020

Document Part Number: M04046-001

Safety warning notice

Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place

the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 5

Right side ............................................................................................................................................................... 5

Left side ................................................................................................................................................................. 5

Display .................................................................................................................................................................... 7

Low blue light mode (select products only) ........................................................................................ 7

Keyboard area ........................................................................................................................................................ 8

Touchpad settings and components ................................................................................................... 8

Touchpad settings ............................................................................................................. 8

Adjusting touchpad settings .......................................................................... 8

Turning on the touchpad ................................................................................ 8

Touchpad components ...................................................................................................... 8

Lights ................................................................................................................................................... 9

Button, vent, and ngerprint reader ................................................................................................. 10

Special keys ....................................................................................................................................... 11

Bottom ................................................................................................................................................................. 12

Labels ................................................................................................................................................................... 13

3 Illustrated parts catalog .............................................................................................................................. 15

Computer major components .............................................................................................................................. 15

Display assembly subcomponents ...................................................................................................................... 18

Cables ................................................................................................................................................................... 19

Miscellaneous parts ............................................................................................................................................. 20

4 Removal and replacement procedures preliminary requirements .................................................................... 22

Tools required ...................................................................................................................................................... 22

Service considerations ......................................................................................................................................... 22

Plastic parts ....................................................................................................................................... 22

Cables and connectors ...................................................................................................................... 22

Drive handling ................................................................................................................................... 22

Workstation guidelines ..................................................................................................................... 23

Electrostatic discharge information .................................................................................................................... 23

Generating static electricity .............................................................................................................. 24

Preventing electrostatic damage to equipment ............................................................................... 24

Personal grounding methods and equipment .................................................................................. 25

v

Grounding the work area ................................................................................................................... 25

Recommended materials and equipment ........................................................................................ 25

Packaging and transporting guidelines .............................................................................................................. 26

5 Removal and replacement procedures for authorized service provider parts .................................................... 27

Component replacement procedures .................................................................................................................. 27

Preparation for disassembly ............................................................................................................. 27

Bottom cover ..................................................................................................................................... 27

Battery ............................................................................................................................................... 29

WLAN module .................................................................................................................................... 30

Solid-state drive ................................................................................................................................ 32

Memory modules ............................................................................................................................... 33

USB board .......................................................................................................................................... 34

Speakers ............................................................................................................................................ 35

Fingerprint reader (select products only) ......................................................................................... 36

Fan ..................................................................................................................................................... 37

Heat sink ............................................................................................................................................ 39

System board .................................................................................................................................... 41

Touchpad ........................................................................................................................................... 43

Power connector cable ...................................................................................................................... 45

Display assembly ............................................................................................................................... 46

Top cover with keyboard ................................................................................................................... 53

6 Using Setup Utility (BIOS) ............................................................................................................................. 55

Starting Setup Utility (BIOS) ................................................................................................................................ 55

Updating Setup Utility (BIOS) .............................................................................................................................. 55

Determining the BIOS version ........................................................................................................... 55

Preparing for a BIOS update .............................................................................................................. 56

Downloading a BIOS update ........................................................................................... 56

Installing a BIOS update .................................................................................................. 56

7 Backing up, restoring, and recovering ........................................................................................................... 58

Backing up information and creating recovery media ........................................................................................ 58

Using Windows tools for backing up ................................................................................................. 58

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 58

Restoring and recovering your system ............................................................................................................... 58

Creating a system restore ................................................................................................................. 59

Restoring and recovery methods ...................................................................................................... 59

Recovering using HP Recovery media ............................................................................................... 59

Changing the computer boot order ................................................................................................... 59

vi

Using HP Sure Recover (select products only) .................................................................................. 60

8 Using HP PC Hardware Diagnostics ................................................................................................................ 61

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store .......................................... 61

Customizing Remote HP PC Hardware Diagnostics UEFI settings ...................................................................... 61

9 Specications .............................................................................................................................................. 62

Computer specications ...................................................................................................................................... 62

39.6 cm (15.6 in) display specications .............................................................................................................. 62

Solid-state drive specications ........................................................................................................................... 63

Solid-state drive specications (SATA-3) ............................................................................................................ 64

10 Power cord set requirements ...................................................................................................................... 65

Requirements for all countries ............................................................................................................................ 65

Requirements for specic countries and regions ................................................................................................ 65

11 Recycling .................................................................................................................................................. 67

Index ............................................................................................................................................................. 68

vii

viii

1 Product description

This table provides detailed product information.

Table 1-1 Product components and their descriptions

Category Description

Product Name HP Pavilion 15 Laptop PC

Model numbers: 15-eg0000 - 15-eg0999

CTO model number: 15t-eg000

Processors Intel® processors

Intel Core® i7-1165G7 (2.8 GHz, 4 cores, 3200 MHz, 12 MB L3 cache, 15 W)

Intel Core i5-1135G7 (2.4 GHz, 4 cores, 3200 MHz, 12 MB L3 cache, 15 W)

Intel Core i3-1115G4 (3.0 GHz, 2 cores, 3200 MHz, 6 MB L3 cache, 15 W)

Intel Pentium® Gold 7505 (2.0 GHz, 2 cores, 3200 MHz, 15 W)

Graphics Internal graphics

Intel Iris® Xe Graphics

Intel UHD Graphics

Hybrid graphics

NVIDIA® GeForce® MX450 graphics

NVIDIA GeForce MX350 graphics

Supports HD Decode, DX12, and HDMI

Supports Optimus®

Supports GPS (GPU Performance Scaling)

Display 15.6 in (39.6 cm), WLED, narrow bezel

High-denition (HD) (1366 × 768), BrightView, SVA 45, eDP 1.2 without PSR, ultraslim, 250 nits

HD, BrightView, SVA 45, eDP 1.2 without PSR, 250 nits, at, Touch-on Panel (TOP)

Full high-denition (FHD) (1920 × 1080), antiglare, UWVA, SVA 45, eDP 1.2 without PSR, slim, 250 nits

FHD, antiglare, UWVA 72, eDP 1.2 without PSR, ultraslim, 300 nits

FHD, BrightView, UWVA 45, eDP, slim, 250 nits

FHD, BrightView, UWVA 45, eDP 1.2 without PSR, slim, 250 nits

FHD, antiglare, SVA 45, slim, 250 nits, Touch-on Panel (TOP)

Memory Two SODIMM slots, not customer accessible or upgradeable supporting up to 16 GB of RAM

DDR4-3200 dual-channel support

Supports the following congurations:

1

Table 1-1 Product components and their descriptions (continued)

Category Description

● 16 GB (8 × 2)

● 12 GB (8 + 4)

● 8 GB (8 × 1) or (4 × 2)

● 4 GB (4 × 1)

Primary storage PCIe, NVMe, M.2 2280 solid-state drives

1 TB, PCIe

1 TB, PCIe + 32 GB Optane® memory

512 GB, PCIe

512 GB, PCIe + 32 GB Optane memory

256 GB, PCIe

256 GB, PCIe + 16 GB Optane memory

128 GB, PCIe

128 GB, SATA-3, TLC

Audio and video Audio brand: B&O

Audio control panel: B&O Audio Control

Dual speakers

Support for HP Audio Boost

Supports Alexa

Supports Cortana (far eld)

Supports XiaoWei

HP Wide Vision HD Camera: indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV

720p by 30 frames per second

Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
suppression

Wireless Compatible with Miracast® devices

Supports Modern Standby (Connected)

WiFi BIOS SAR

Intel Bluetooth Audio Ooad

Turbo Lite WLAN SVTP

Integrated wireless options with dual antennas

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5 (MU-MIMO supported)

2 Chapter 1 Product description

Intel Wi-Fi 6 AX201-W + Bluetooth 5 (non-vPro®) (802.11ax 2 × 2, MU-MIMO, supporting gigabit le transfer
speeds)

Integrated wireless options with single antenna

Table 1-1 Product components and their descriptions (continued)

Category Description

Intel Wireless AC-9461 802.11ac 1 × 1 Wi-Fi + Bluetooth 5.1

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 (MU-MIMO supported)

Media card reader Supports microSD™, SDHC™, SDXC™

Push-push insertion/removal

Ports Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video

HDMI v2.0 supporting: up to 4096 × 2160 @ 60 Hz

Audio-out (headphone)/audio-in (microphone) combo jack

USB 3.2 Gen 2 Type-C (supports data transfer, power delivery, HP Sleep & Charge; DisplayPort 1.4 out up to
4096 × 2304 @ 60 Hz through adapter; HDMI 2.0 out up to 3840 × 2160 @ 60 Hz with HDCP 2.2 through
adapter)

USB 3.2 Gen 1 Type-A (2)

AC Smart Pin adapter plug

Keyboard/pointing
devices

Power requirements Battery

Keyboard

Full size with numeric keypad

Backlit, island style with numeric keypad

Touchpad

Clickpad with image sensor

Multitouch gestures enabled

Precision touchpad support

Support for Modern Trackpad Gestures

Taps enabled as default

3 cell, 41 Whr, polymer, HP Long Life

HP Fast Charge Technology

Smart AC adapters (barrel type, 4.5 mm)

65 W

65 W, EM

45 W

Power cord

C5, 1 m

Security Supports Trusted Platform Module (TPM) 2.0, rmware based

Nano Security Lock

Integrated ngerprint reader (select products only)

Operating system Windows® 10 Home 64

3

Table 1-1 Product components and their descriptions (continued)

Category Description

Windows 10 Home 64 Chinese Market CPPP

Windows 10 Home 64 High-end Chinese Market CPPP

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Plus Single Language Africa Market

Windows 10 Home 64 Plus Single Language APAC EM PPP

Windows 10 Home 64 Plus Single Language India Market

Windows 10 Home 64 Plus Single Language Indonesia Market

Windows 10 Home 64 Single Language

Windows 10 Home 64 Single Language Africa Market

Windows 10 Home 64 Single Language APAC EM PPP

Windows 10 Home 64 Single Language India Market

Windows 10 Home 64 Single Language Indonesia Market

Windows 10 Home 64 Value Single Language

Windows 10 Home 64 Value Notebook Single Language

Windows 10 Home S 64

Windows 10 Home S 64 Plus

Windows 10 Pro 64

Windows 10 Pro 64 Chinese Market

FreeDOS 3.0

Serviceability End user replaceable parts

AC adapter

4 Chapter 1 Product description

2 Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.

Right side

Use the illustration and table to identify the components on the right side of the computer.

Table 2-1 Right-side components and their descriptions

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

(2) USB SuperSpeed port Connects a USB device, provides high-speed data transfer, and

(3) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully

(4) Power connector Connects an AC adapter.

Left side

Use the illustration and table to identify the components on the left side of the computer.

NOTE: The security cable is designed to act as a deterrent, but

it might not prevent the computer from being mishandled or
stolen.

(for select products) charges small devices when the computer
is on.

charged.

● Blinking white: The AC adapter is disconnected and the

battery has reached a low battery level.

● Amber: The AC adapter is connected and the battery is

charging.

● O: The battery is not charging.

5

Table 2-2 Left-side components and their descriptions

Component Description

(1) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.

(2) USB SuperSpeed port Connects a USB device, provides high-speed data transfer, and

(for select products) charges small devices when the computer
is on or in Sleep mode.

(3)

(4) Memory card reader (select products only) Reads optional memory cards that enable you to store, manage,

(5) Audio-out (headphone)/Audio-in (microphone)

USB Type-C® SuperSpeed port with HP Sleep
and Charge

combo jack

Connects a USB device, provides high-speed data transfer, and
charges small devices, even when the computer is o.

– and –

Connects a display device that has a USB Type-C connector,
providing DisplayPort™ output.

NOTE: Cables, adapters, or both (purchased separately) might

be required.

share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory

card reader.

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box,

and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

6 Chapter 2 Getting to know your computer

Display

The computer display can include essential components such as speakers, antennas, cameras, and
microphones.

Low blue light mode (select products only)

Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at
night or for reading.

WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper

workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.

NOTE: Refer to the illustration that most closely matches your computer.

Table 2-3 Display components and their descriptions

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Internal microphones (2) Record sound.

(3) Camera Allows you to video chat, record video, and record still images. Some

cameras also allow a facial recognition logon to Windows, instead of
a password logon.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

(4) Camera light On: The camera is in use.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

Display 7

Table 2-3 Display components and their descriptions (continued)

Component Description

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

Keyboard area

Keyboards can vary by language.

Touchpad settings and components

The touchpad settings and components are described here.

Touchpad settings

You learn how to adjust the touchpad settings and components here.

Adjusting touchpad settings

Use these steps to adjust touchpad settings and gestures.

1. Type touchpad settings in the taskbar search box, and then press enter.

2. Choose a setting.

Turning on the touchpad

Follow these steps to turn on the touchpad.

1. Type touchpad settings in the taskbar search box, and then press enter.

2. Using an external mouse, click the touchpad button.

If you are not using an external mouse, press the tab key repeatedly until the pointer rests on the

touchpad button. Then press the spacebar to select the button.

Touchpad components

Use the illustration and table to identify the touchpad components.

8 Chapter 2 Getting to know your computer

Lights

Table 2-4 Touchpad components and their descriptions

Component Description

(1) Touchpad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left control zone Textured area that allows you to perform additional gestures.

(3) Right control zone Textured area that allows you to perform additional gestures.

Use the illustration and table to identify the lights on the computer.

Table

2-5 Lights and their descriptions

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

Keyboard area 9

Table 2-5 Lights and their descriptions (continued)

Component Description

(2) Mute light ● On: Computer sound is o.

(3) Power light ● On: The computer is on.

Button, vent, and ngerprint reader

Use the illustration and table to identify the computer button, vent and ngerprint reader.

● O: Computer sound is on.

● Blinking (select products only): The computer is in the

Sleep state, a power-saving state. The computer shuts o
power to the display and other unnecessary components.

● O: Depending on your computer model, the computer is

o, in Hibernation, or in Sleep. Hibernation is the power­saving state that uses the least amount of power.

Fingerprint readers, which enable a ngerprint logon, can be located on the touchpad, on a side panel of the
computer, or on the top cover below the keyboard.

IMPORTANT: To verify that your computer supports ngerprint reader sign-in, type Sign-in options in

the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option,
then your computer does not include a ngerprint reader.

Table 2-6 Button, vent, and ngerprint reader and their descriptions

Component Description

(1) Vent Enables airow to cool internal components.

10 Chapter 2 Getting to know your computer

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

Table 2-6 Button, vent, and ngerprint reader and their descriptions (continued)

Component Description

(2) Power button ● When the computer is o, press the button briey to turn

(3) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password

on the computer.

● When the computer is on, press the button briey to

initiate Sleep.

● When the computer is in the Sleep state, press the button

briey to exit Sleep (select products only).

● When the computer is in Hibernation, press the button

briey to exit Hibernation.

IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.

To learn more about your power settings, see your power
options:

▲ Right-click the Power icon , and then select Power

Options.

logon.

▲ Touch your nger to the ngerprint reader.

IMPORTANT: To prevent ngerprint logon issues, make

sure when you register your ngerprint that all sides of
your nger are registered by the ngerprint reader.

Special keys

Use the illustration and table to identify the special keys.

Keyboard area 11

Table 2-7 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with

(2) fn key Executes specic functions when pressed in combination with

(3) Windows key Opens the Start menu.

(4) Action keys Execute frequently used system functions as dened by the icon

(5) Power button ● When the computer is o, press the button briey to turn

the fn key.

another key.

NOTE: Pressing the Windows key again will close the Start

menu.

symbols on f1 through f12 function keys.

on the computer.

● When the computer is on, press the button briey to

initiate Sleep.

● When the computer is in the Sleep state, press the button

briey to exit Sleep (select products only).

● When the computer is in Hibernation, press the button

briey to exit Hibernation.

IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.

To learn more about your power settings, see your power
options:

(6) num lock key Alternates between the navigational and numeric functions on

(7) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When

Bottom

Use the illustration and table to identify the bottom components.

▲ Right-click the Power icon , and then select Power

Options.

the integrated numeric keypad.

num lock is pressed, the keypad can be used like an external

numeric keypad.

NOTE: If the keypad function is active when the computer is

turned o, that function is reinstated when the computer is
turned back on.

12 Chapter 2 Getting to know your computer

Labels

Table 2-8 Bottom components and their descriptions

Component Description

(1) Speakers (2) Produce sound.

(2) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.

The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you

may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Labels 13

Table 2-9 Service label components

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

● Regulatory labels—Provide regulatory information about the computer.

● Wireless certication labels—Provide information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

14 Chapter 2 Getting to know your computer

3 Illustrated parts catalog

Use this table to determine the spare parts that are available for the computer.

NOTE: HP continually improves and changes product parts. For complete and current information about

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Computer major components

To identify the computer major components, use this illustration and table.

15

Table 3-1 Computer major component descriptions and part numbers

Item Component Spare part number

(1) Display assembly

NOTE: Display assemblies are oered as spare parts only at a subcomponent level. For more

information, see Display assembly subcomponents on page 18.

(2) Keyboard/top cover

For a detailed list of country codes, see Top cover with keyboard on page 53.

Natural silver, ngerprint reader, backlit M08910-xx1

Natural silver, ngerprint reader, not backlit M08911-xx1

Natural silver, no ngerprint reader, backlit M08912-xx1

Natural silver, no ngerprint reader, not backlit M08913-xx1

Cloud blue, ngerprint reader, backlit M08918-xx1

Cloud blue, ngerprint reader, not backlit M08919-xx1

Cloud blue, no ngerprint reader, backlit M08920-xx1

Cloud blue, no ngerprint reader, not backlit M08921-xx1

Luminous gold, ngerprint reader, backlit M08922-xx1

Luminous gold, ngerprint reader, not backlit M08923-xx1

Luminous gold, no ngerprint reader, backlit M08924-xx1

Luminous gold, no ngerprint reader, not backlit M08925-xx1

not available as a
spare part

Light teal, ngerprint reader, backlit M08926-xx1

Light teal, ngerprint reader, not backlit M08927-xx1

Light teal, no ngerprint reader, backlit M08928-xx1

Light teal, no ngerprint reader, not backlit M08929-xx1

(3) Power connector (DC-in) cable M08887-001

(4) Touchpad

NOTE: The touchpad cable is available using spare part number M08876-001.

Fog blue M08872-001

Forest teal M08873-001

Natural silver M08874-001

Warm gold M08875-001

(5) Fingerprint reader

NOTE: The ngerprint reader cable is available using spare part number M08883-001.

Fog blue M08878-001

Forest teal M08879-001

Natural silver M08880-001

Warm gold M08881-001

16 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major component descriptions and part numbers (continued)

Item Component Spare part number

(6) Speakers (left and right) M08943-001

(7) USB board

NOTE: The USB board cable is available using spare part number M08870-001.

(8) System board (includes processor)

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating system

xxxxxx-601: Windows 10 operating system

For use in models with UMA graphics memory:

● Intel Core i7-1165G7 processor M16350-xx1

● Intel Core i5-1135G7 processor M16349-xx1

● Intel Core i3-1115G4 processor M16348-xx1

● Intel Pentium Gold 7505 processor M33440-xx1

For use in models with discrete graphics memory:

● Intel Core i7-1165G7 processor and NVIDIA GeForce MX450 graphics M16346-xx1

● Intel Core i5-1135G7 processor and NVIDIA GeForce MX450 graphics M16345-xx1

● Intel Core i5-1135G7 processor and NVIDIA GeForce MX350 graphics M16344-xx1

(9) Solid-state drive

M16335-001

1 TB, PCIe L85370-005

1 TB solid-state drive + 32 GB Optane memory L85374-005

512 GB, PCIe L85364-005

512 GB solid-state drive + 32 GB Optane memory L85366-005

256 GB, PCIe L85354-005

256 GB solid-state drive + 16 GB Optane memory L85356-005

128 GB, SATA-3, TLC L85346-005

(10) Memory modules (DDR4-3200)

8 GB L46598-005

4 GB L83673-005

(11) WLAN module

Intel Wireless AC-9461 802.11ac 1 × 1 Wi-Fi + Bluetooth 5.1 L25889-005

Intel Wi-Fi 6 AX201 802.11ax 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) L92724-005

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L44796-005

(12) Heat sink for use in models with UMA graphics memory (includes replacement thermal material) M08944-001

(13) Fan for use in models with UMA graphics memory M08945-001

Computer major components 17

Table 3-1 Computer major component descriptions and part numbers (continued)

Item Component Spare part number

(14) Heat sink for use in models with discrete graphics memory (includes replacement thermal

material)

(15) Fan for use in models with discrete graphics memory M16351-001

(16) Battery (3 cell, 41 Whr) L97300-005

(17) Bottom cover

Fog blue M08889-001

Forest teal M08890-001

Natural silver M08891-001

Warm gold M08892-001

(18) Rubber Foot Kit

Fog blue M08894-001

Forest teal M08895-001

Natural silver M08896-001

Warm gold M08897-001

Display assembly subcomponents

M16352-001

To identify the display assembly subcomponents, use this illustration and table.

18 Chapter 3 Illustrated parts catalog

Table 3-2 Display component descriptions and part numbers

Item Component Spare part number

(1) Display bezel

Ceramic white M33441-001

Fog blue M33442-001

Forest teal M33443-001

Natural silver M33444-001

Warm gold M33445-001

(2) Display panel (includes display panel adhesive and display bezel adhesive)

Antiglare, UWVA, FHD, 250 nits M16339-001

Antiglare, UWVA, FHD, 300 nits M16340-001

Antiglare, SVA, FHD, 250 nits M16337-001

BrightView, SVA, HD, 250 nits M16338-001

BrightView, SVA, HD, Touch-On Panel (TOP), 250 nits M16336-001

BrightView, UWVA, FHD, 250 nits M16341-001

BrightView, UWVA, FHD, Touch-On Panel (TOP), 250 nits M16342-001

(3) Camera module (includes display panel adhesive kit) M08908-001

(4) Wireless antenna kits (includes display panel adhesive kit)

Single antenna M13002-001

Dual antennas M08903-001

(5) Hinges (includes left and right display hinges; includes display bezel adhesive) M08904-001

(6) Display panel cable (includes display panel adhesive and display bezel adhesive)

For use with nontouch panels M08907-001

For use with touch screen panels M08906-001

(7) Display back cover (includes display bezel adhesive)

Ceramic white M08898-001

Fog blue M08899-001

Forest teal M08900-001

Natural silver M08901-001

Warm gold M08902-001

Adhesive tape kit (includes display panel adhesive and display bezel adhesive; not illustrated) M26981-001

Cables

To identify the cables, use this illustration and table.

Cables 19

Table 3-3 Cable descriptions and part numbers

Item Component Spare part number

(1) USB board cable M08870-001

(2) Touchpad cable M08876-001

(3) Display/camera cable

Touch M08906-001

Nontouch M08907-001

(4) Power connector cable M08887-001

(5) Fingerprint reader board cable M08883-001

Miscellaneous parts

To identify the miscellaneous parts, use this table.

Table

3-4 Miscellaneous part descriptions and part numbers

Component Spare part number

AC adapters

65 W HP Smart AC adapter (non-PFC, 3 pin, 4.5 mm) 710412-001

65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5 mm) 913691-850

45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm, non-slim) 741727-001

Screw Kit M08909-001

Adhesive Kit M26981-001

External DVD±RW drive 747080-001

HP HDMI-to-VGA adapter 701943-001

20 Chapter 3 Illustrated parts catalog

Table 3-4 Miscellaneous part descriptions and part numbers (continued)

Component Spare part number

HP USB-to-Gigabit RJ-45 adapter 829941-001

HP USB-C-to-VGA adapter 831751-001

HP USB-C-to-RJ-45 adapter 855560-001

HP USB Type-C-to-USB Type-A 833960-001

Hub, HP USB Type-C-to-USB Type-A 916838-001

Hub, HP USB-C-to-multiport 919666-001

Hub, HP Elite USB-C multiport L39572-001

Power adapter (C5)

Japan 226768-001

Power cords (C5, 1.0 m)

Australia L19358-001

Denmark L19360-001

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001

India L19363-001

Israel L19362-001

Italy L19364-001

Japan L19365-001

North America L19367-001

People's Republic of China L19368-001

South Africa L19369-001

South Korea L19366-001

Switzerland L19370-001

Taiwan L19372-001

Thailand L19371-001

United Kingdom L19373-001

Miscellaneous parts 21

4 Removal and replacement procedures

preliminary requirements

Use this information to properly prepare to disassemble and reassemble the computer.

Tools required

You need the following tools to complete the removal and replacement procedures:

● Tweezers

● Nonconductive, nonmarking pry tool

● Magnetic Phillips P1 screwdriver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors

Handle cables with extreme care to avoid damage.

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the computer.

Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by
the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables
are routed so that they cannot be caught or snagged as you remove or replace parts. Handle ex cables with
extreme care; these cables tear easily.

Drive handling

Note the following guidelines when handling drives.

22 Chapter 4 Removal and replacement procedures preliminary requirements

IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer,

damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray
is closed.

Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive or an optical drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging, and label the package “FRAGILE.”

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and

equipment.

● Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

● When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids

and polystyrene foam.

● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these

items only at static-free workstations.

● Avoid contact with pins, leads, or circuitry.

● Turn o power and input signals before inserting or removing connectors or test equipment.

Electrostatic discharge information

A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be aected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.

Electrostatic discharge information 23

IMPORTANT: To prevent damage to the device when you remove or install internal components, observe

these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described

Personal grounding methods and equipment on page 25.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

Generating static electricity

Follow these static electricity guidelines.

● Dierent activities generate dierent amounts of static electricity.

● Static electricity increases as humidity decreases.

Table 4-1 Static electricity occurrence based on activity and humidity

Event 55% 40% 10%

Relative humidity

Walking across carpet

Walking across vinyl oor

Motions of bench worker

Removing DIPs (dual in-line packages) from plastic tube

Removing DIPs from vinyl tray

Removing DIPs from polystyrene foam

Removing bubble pack from PCB (printed circuit board)

Packing PCBs in foam-lined box

Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.

NOTE: As little as 700 V can degrade a product.

Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.

● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

7,500 V

3,000 V

400 V

400 V

2,000 V

3,500 V

7,000 V

5,000 V

15,000 V

5,000 V

800 V

700 V

4,000 V

5,000 V

20,000 V

11,000 V

35,000 V

12,000 V

6,000 V

2,000 V

11,500 V

14,500 V

26,500 V

21,000 V

● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

● Place items on a grounded surface before removing them from their container.

● Always be properly grounded when touching a sensitive component or assembly.

24 Chapter 4 Removal and replacement procedures preliminary requirements

● Avoid contact with pins, leads, or circuitry.

● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive

foam.

Personal grounding methods and equipment

Using certain equipment can prevent static electricity damage to electronic components.

● Wrist straps are exible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To

provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and t snugly into the banana plug connector on the grounding mat or workstation.

● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with

most types of shoes or boots. On conductive oors or dissipative oor mats, use them on both feet with
a maximum of 1 MΩ ±10% resistance between the operator and ground.

Table 4-2 Static shielding protection levels

Static shielding protection levels

Method Voltage

Antistatic plastic

Carbon-loaded plastic

Metallized laminate

Grounding the work area

To prevent static damage at the work area, follow these precautions.

● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the

work surface and properly grounded tools and equipment.

● Use static-dissipative mats, foot straps, or air ionizers to give added protection.

● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle

them only at static-free work areas.

● Turn o power and input signals before inserting and removing connectors or test equipment.

● Use xtures made of static-safe materials when xtures must directly contact dissipative surfaces.

● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene

foam.

● Use eld service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended materials and equipment

1,500

7,500

15,000

HP recommends certain materials and equipment to prevent static electricity.

● Antistatic tape

● Antistatic smocks, aprons, or sleeve protectors

● Conductive bins and other assembly or soldering aids

● Conductive foam

● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance

Electrostatic discharge information 25

● Static-dissipative table or oor mats with hard tie to ground

● Field service kits

● Static awareness labels

● Wrist straps and footwear straps providing 1 MΩ ±10% resistance

● Material handling packages

● Conductive plastic bags

● Conductive plastic tubes

● Conductive tote boxes

● Opaque shielding bags

● Transparent metallized shielding bags

● Transparent shielding tubes

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment.

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

● Place items on a grounded surface before removing items from their containers.

● Always be properly grounded when touching a component or assembly.

● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized

equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

26 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for

authorized service provider parts

This chapter provides removal and replacement procedures for authorized service provider parts.

IMPORTANT: Components described in this chapter should be accessed only by an authorized service

provider. Accessing these parts can damage the computer or void the warranty.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer.

Component replacement procedures

To remove and replace computer components, use these procedures.

NOTE: HP continually improves and changes product parts. For complete and current information about

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

You must remove, replace, or loosen as many as 50 screws when you service the parts described in this
chapter. Make special note of each screw size and location during removal and replacement.

Preparation for disassembly

To remove and replace computer components, use these procedures.

See Removal and replacement procedures preliminary requirements on page 22 for initial safety procedures.

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Bottom cover

To remove the bottom cover, use this procedure and illustration.

Table

5-1 Bottom cover description and part number

Description Spare part number

Bottom cover, fog blue M08889-001

Bottom cover, forest teal M08890-001

Bottom cover, natural silver M08891-001

Bottom cover, warm gold M08892-001

Rubber feet, fog blue M08894-001

Rubber feet, forest teal M08895-001

27

Table 5-1 Bottom cover description and part number (continued)

Description Spare part number

Rubber feet, natural silver M08896-001

Rubber feet, warm gold M08897-001

Before removing the bottom cover, prepare the computer for disassembly (Preparation for disassembly

on page 27).

Remove the bottom cover:

1. Remove the two rubber feet (1).

2. Remove the four Phillips M2.5 × 6.5 screws (2) from under the feet and the two Phillips M2.0 × 5.0

screws (3) along the bottom edge of the bottom cover.

28 Chapter 5 Removal and replacement procedures for authorized service provider parts

3. Starting near the hinges, use a plastic tool (1) to release the bottom cover from the computer (2).

To replace the bottom cover, reverse the removal procedures.

Battery

To remove the battery, use this procedure and illustration.

Table

5-2 Battery description and part number

Description Spare part number

3 cell, 41 Whr, Li-ion battery L97300-005

WARNING! To avoid personal injury and damage to the product:

● Do not puncture, twist, or crack the battery.

● Do not cause an external puncture or rupture to the battery. They can cause a short inside the battery,

which can result in battery thermal runaway.

● Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which might

puncture the battery.

● Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the case.

These actions can apply undue force on the battery.

● Do not touch the connectors with any metallic surface or object, such as metal tools, screws, or coins,

which can cause shorting across the connectors.

Before removing the battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).

2. Remove the bottom cover (Bottom cover on page 27).

Component replacement procedures 29

WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the

computer, a replacement battery provided by HP, or a compatible battery purchased from HP.

IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of

information. To prevent loss of information, save your work or shut down the computer through Windows
before you remove the battery.

Remove the battery:

1. Remove the six Phillips M2.0 × 4.0 screws (1) that secure the battery to the computer.

2. Rotate the bottom of the battery upward, and then remove it from the computer (2).

To replace the battery, reverse the removal procedures.

WLAN module

To remove the WLAN module, use this procedure and illustration.

Table

5-3 WLAN module descriptions and part numbers

Description Spare part number

Intel Wireless AC-9461 802.11ac 1 × 1 Wi-Fi + Bluetooth 5.1 L25889-005

Intel Wi-Fi 6 AX201 802.11ax 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) L92724-005

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L44796-005

IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

30 Chapter 5 Removal and replacement procedures for authorized service provider parts

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).

2. Remove the bottom cover (Bottom cover on page 27).

3. Remove the battery (see Battery on page 29).

Remove the WLAN module:

1. Carefully disconnect the antenna cables from the module (1).

2. Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3).

NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white

WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable
connects to the WLAN module #1 Aux terminal.

Component replacement procedures 31

3. If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be

installed on the antenna connector, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

Solid-state drive

To remove the M.2 solid-state drive, use this procedure and illustration.

Table

5-4 Solid-state drive descriptions and part numbers

Description Spare part number

1 TB, PCIe L85370-005

1 TB solid-state drive + 32 GB Optane memory L85374-005

512 GB, PCIe L85364-005

512 GB solid-state drive + 32 GB Optane memory L85366-005

256 GB, PCIe L85354-005

256 GB solid-state drive + 16 GB Optane memory L85356-005

128 GB, SATA-3, TLC L85346-005

Before removing the solid-state drive, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).

2. Remove the bottom cover (Bottom cover on page 27).

3. Remove the battery (see Battery on page 29).

Remove the solid-state drive:

1. Remove the Phillips M2.0 × 2.5 screw (1) that secures the drive to the computer.

32 Chapter 5 Removal and replacement procedures for authorized service provider parts

2. Pull the drive away from the socket to remove it (2).

To install the solid-state drive, reverse the removal procedures.

NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion.

Memory modules

To remove the memory modules, use this procedure and illustration.

Table

5-5 Memory module descriptions and part numbers

Description Spare part number

Memory module, 8 GB (DDR4-3200) L46598-005

Memory module, 4 GB (DDR4-3200) L83673-005

Before removing the memory, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).

2. Remove the bottom cover (Bottom cover on page 27).

3. Remove the battery (see Battery on page 29).

If you are replacing a memory module, remove the existing memory module:

▲ Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then

remove the module (2). Use the same procedure to remove all memory modules.

IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.

Do not touch the components on the memory module.

Component replacement procedures 33

To protect a memory module after removal, place it in an electrostatic-safe container.

To install a memory module:

1. Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot

at an angle until it is seated (2).

2. Press down on the module until the side retention clips snap into place (3).

USB board

To remove the USB board, use this procedure and illustration.

34 Chapter 5 Removal and replacement procedures for authorized service provider parts

Table 5-6 USB board description and part number

Description Spare part number

USB board M16335-001

USB board cable M08870-001

Before removing the USB board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).

2. Remove the bottom cover (Bottom cover on page 27).

3. Remove the battery (see Battery on page 29).

Remove the USB board:

1. Disconnect the cable from the ZIF connector on the USB board (1).

2. Remove the three Phillips M2.0 × 2.0 screws (2) that secure the board to the computer.

3. Remove the board from the computer (3).

Reverse this procedure to install the USB board.

Speakers

To remove the speakers, use this procedure and illustration.

Table

5-7 Speaker description and part number

Description Spare part number

Speaker Kit M08943-001

Component replacement procedures 35

Before removing the speakers, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).

2. Remove the bottom cover (Bottom cover on page 27).

3. Remove the battery (see Battery on page 29).

Remove the speakers:

1. Disconnect the speaker cable from the system board (1).

2. Remove the Phillips M2.0 × 3.0 screw from each speaker (2).

3. Remove the speakers from the computer (3) and release the cable from the retention clips along the

bottom of the computer.

Reverse this procedure to install the speakers.

Fingerprint reader (select products only)

To remove the ngerprint reader, use this procedure and illustration.

Table

5-8 Fingerprint reader description and part number

Description Spare part number

Fingerprint reader, fog blue M08878-001

Fingerprint reader, forest teal M08879-001

Fingerprint reader, natural silver M08880-001

Fingerprint reader, warm gold M08881-001

Fingerprint reader cable M08883-001

Before removing the ngerprint reader, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).

2. Remove the bottom cover (Bottom cover on page 27).

36 Chapter 5 Removal and replacement procedures for authorized service provider parts

3. Remove the battery (see Battery on page 29).

4. Remove the right speaker (see Speakers on page 35).

Remove the ngerprint reader:

1. Disconnect the cable from the ZIF connector on the ngerprint reader board (1).

2. Remove the Phillips M2.0 × 3.0 screw (2) that secures the ngerprint reader bracket to the computer.

3. Remove the bracket from on top of the ngerprint reader (3).

4. Remove the ngerprint reader from the computer (4).

Fan

Reverse this procedure to install the ngerprint reader.

To remove the fan, use this procedure and illustration.

Table

5-9 Fan description and part number

Description Spare part number

Fan for use in models with UMA graphics memory M08945-001

Fan for use in models with discrete graphics memory M16351-001

Before removing the fan, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).

2. Remove the bottom cover (Bottom cover on page 27).

3. Remove the battery (see Battery on page 29).

Remove the fan:

Component replacement procedures 37

1. UMA models: Remove the three Phillips M2.0 × 3.0 screws (1) that secure the fan to the computer.

2. Disconnect the fan cable from the system board (2).

3. Remove the fan from the computer (3).

4. Discrete models: Remove the six Phillips M2.0 × 3.0 screws (1) that secure the fans to the computer.

5. Disconnect the fan cables from the system board (2).

6. Remove the fans from the computer (3).

Reverse this procedure to install the fan.

38 Chapter 5 Removal and replacement procedures for authorized service provider parts

Heat sink

To remove the heat sink, use these procedures and illustrations.

Table 5-10 Heat sink descriptions and part numbers

Before removing the heat sink, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).

2. Remove the bottom cover (Bottom cover on page 27).

3. Remove the battery (see Battery on page 29).

Remove the heat sink:

1. UMA models: In the order indicated on the heat sink, remove the three Phillips M2.0 × 2.0 screws (1)

2. Remove the heat sink (2).

Description Spare part number

Heat sink for use in models with UMA graphics memory M08944-001

Heat sink for use in models with discrete graphics memory M16352-001

that secure the heat sink to the system board.

Component replacement procedures 39

3. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board

components each time the heat sink is removed. Replacement thermal material is included with the heat
sink and system board spare part kits.

Thermal paste is used on the integrated system board processor (1) and the heat sink (2).

4. Discrete models: In the order indicated on the heat sink, remove the ve Phillips M2.0 × 2.0 screws (1)

that secure the heat sink to the system board.

5. Remove the heat sink (2).

40 Chapter 5 Removal and replacement procedures for authorized service provider parts

6. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board

components each time the heat sink is removed. Replacement thermal material is included with the heat
sink and system board spare part kits.

Thermal paste is used on the system board (1) (3) and associated components on the heat sink (2) (4).

Reverse this procedure to install the heat sink.

System board

To remove the system board, use these procedures and illustrations.

Table

5-11 System board descriptions and part numbers

Description Spare part number

System board (includes processor):

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating system

xxxxxx-601: Windows 10 operating system

System board for use in models with UMA graphics memory:

● Intel Core i7-1165G7 processor M16350-xx1

● Intel Core i5-1135G7 processor M16349-xx1

● Intel Core i3-1115G4 processor M16348-xx1

● Intel Pentium Gold 7505 processor M33440-xx1

System board for use in models with discrete graphics memory:

● Intel Core i7-1165G7 processor and NVIDIA GeForce MX450 graphics M16346-xx1

Component replacement procedures 41

Table 5-11 System board descriptions and part numbers (continued)

Description Spare part number

● Intel Core i5-1135G7 processor and NVIDIA GeForce MX450 graphics M16345-xx1

● Intel Core i5-1135G7 processor and NVIDIA GeForce MX350 graphics M16344-xx1

Before removing the system board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).

2. Remove the bottom cover (Bottom cover on page 27).

3. Remove the battery (see Battery on page 29).

4. Remove the fan (see Fan on page 37).

When you replace the system board, be sure to remove the following components (as applicable) from the
defective system board and install them on the replacement system board:

● Memory modules (see Memory modules on page 33).

● WLAN module (see WLAN module on page 30).

● Solid-state drive (see Solid-state drive on page 32).

● Heat sink (see Heat sink on page 39).

Remove the system board:

1. Disconnect the following cables from the system board:

● WLAN antennas from the WLAN module (1)

● Power connector (DC-in) board cable (2)

● Display cable (ZIF) (3)

● Speaker cable (4)

● Keyboard cable (ZIF) (5)

● Keyboard backlight cable (ZIF) (6) (select products only)

● Touchpad cable (ZIF) (7)

● USB board cable (ZIF) (8)

● Fingerprint reader cable (ZIF) (9) (select products only)

42 Chapter 5 Removal and replacement procedures for authorized service provider parts

2. Remove the three Phillips M2.0 × 4.0 screws (1) that secure the system board to the computer.

3. Remove the Phillips M2.0 × 2.0 screw (2) that secures the system board to the computer.

4. Lift the left side of system board (3), and then pull the system board left and away from the connectors

to remove it from the computer (4).

Reverse this procedure to install the system board.

Touchpad

To remove the touchpad, use this procedure and illustration.

Component replacement procedures 43

Table 5-12 Touchpad description and part number

Description Spare part number

Touchpad, fog blue M08872-001

Touchpad, forest teal M08873-001

Touchpad, natural silver M08874-001

Touchpad, warm gold M08875-001

Touchpad cable M08876-001

Before removing the touchpad, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).

2. Remove the bottom cover (Bottom cover on page 27).

3. Remove the battery (see Battery on page 29).

4. Remove the fan (see Fan on page 37).

5. Remove the system board (see System board on page 41).

Remove the touchpad:

1. Remove the four Phillips M2.0 × 2.0 screws (1) from the touchpad bracket, and then remove the bracket

from the computer (2).

2. Remove the black protective tape from on top of the screws (1).

3. Hold the keyboard cable up to allow access to the screws (2).

4. Remove the three broad head Phillips M2.0 × 2.0 screws (3) from the touchpad.

44 Chapter 5 Removal and replacement procedures for authorized service provider parts

5. Pull the touchpad away from the bottom of the computer, and then remove it from the computer (4).

Reverse this procedure to install the touchpad.

Power connector cable

To remove the power connector cable, use this procedure and illustration.

Table

5-13 Power connector cable description and part number

Description Spare part number

Power connector cable M08887-001

Before removing the power connector cable, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).

2. Remove the bottom cover (Bottom cover on page 27).

3. Remove the battery (see Battery on page 29).

Remove the power connector cable:

1. Remove the two Phillips M2.5 × 6.5 screws (1) from the right hinge.

2. Rotate the hinge o the power connector (2).

3. Disconnect the power connector cable from the system board (3).

4. Release the cable from the retention clip (4).

Component replacement procedures 45

5. Remove the power connector cable from the computer (5).

Reverse this procedure to install the power connector cable.

Display assembly

To remove and disassemble the display assembly, use these procedures and illustrations.

NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part

information, see the individual removal subsections.

Before removing the display panel, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 27).

2. Remove the bottom cover (Bottom cover on page 27).

3. Remove the battery (see Battery on page 29).

4. Remove the WLAN module (see WLAN module on page 30).

Remove the display assembly:

1. Disconnect the display cable from the system board ZIF connector (1).

2. Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module.

NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white

WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable
connects to the WLAN module #1 Aux terminal.

46 Chapter 5 Removal and replacement procedures for authorized service provider parts

3. Release the WLAN antenna cables from the retention clips (3).

4. Remove the four Phillips M2.5 × 6.5 screws (1) that secure the display assembly to the computer.

5. Open the display to open the hinges (2).

6. Separate the display from the computer (3).

7. If you need to remove the display bezel:

Component replacement procedures 47

a. Use a at, nonmarking tool (1) to release the top edge of the display bezel (2) from the display

assembly.

b. Release the left and right edges of the display bezel (3) from the display assembly.

c. Release the bottom edge of the display bezel (4) from the display assembly.

d. Remove the display bezel (5) from the display assembly.

Bezel adhesive is available in the Adhesive Kit as spare part number M26981-001.

The bezel is available as the following spare part numbers:

M33441-001: Ceramic white

M33442-001: Fog blue

M33443-001: Forest teal

M33444-001: Natural silver

M33445-001: Warm gold

8. If you need to remove the display panel:

a. The display panel is secured to the display enclosure with tape that is installed under the left and

right sides of the panel. To remove the panel, use tweezers to grasp the end of the tape (1). While
turning the tweezers, wrap the tape around the tweezers as you continue to pull the tape out from
behind the display panel (2). You must pull the tape multiple times before it is completely
removed.

48 Chapter 5 Removal and replacement procedures for authorized service provider parts

b. Rotate the display panel over and place it next to the display enclosure (3).

NOTE: Pull the tape out slowly and evenly to prevent it from breaking prematurely.

Display adhesive is available in the Adhesive Kit as spare part number M26981-001.

Display panels are available as the following spare part numbers:

M16339-001: Antiglare, UWVA, FHD, 250 nits

M16340-001: Antiglare, UWVA, FHD, 300 nits

M16337-001: Antiglare, SVA, FHD, 250 nits

M16338-001: BrightView, SVA, HD, 250 nits

M16336-001: BrightView, SVA, HD, Touch-On Panel (TOP, 250 nits)

M16342-001: BrightView, UWVA, FHD, Touch-On Panel (TOP), 250 nits

M16341-001: BrightView, UWVA, HD, 250 nits

c. Release the adhesive support strip (1) that secures the display panel cable connector to the display

panel.

d. Disconnect the display panel cable (2) from the display panel, and then remove the display panel

(3).

Component replacement procedures 49

9. If you need to remove the camera module:

a. Use a tool to detach the camera module (1) from the display back cover. (The module is attached

with double-sided adhesive.)

b. Disconnect the cable from the module (2). Note that the cable routes under module. The camera

module is available as spare part number M08908-001.

50 Chapter 5 Removal and replacement procedures for authorized service provider parts

10. If you need to remove the display/camera cable, remove the cable from the routing along the bottom of

the display rear cover (1), and then peel the cable o the inside of the display back cover (2).

Display panel cables are available as the following spare part numbers:

M08907-001: Nontouch display panels

M08906-001: Touch display panels

11. If you need to remove the hinges from the display rear cover:

a. Remove the Phillips M2.0 × 2.5 screw (1) from the top of each hinge.

b. Remove the three Phillips M2.0 × 2.5 screws (2) from the bottom of each hinge.

c. Remove the Phillips M2.0 × 3.0 screw (3) from the inside-bottom of each hinge.

d. Remove the display hinges from the display back cover (4).

The display hinges are available as spare part number M08904-001.

Component replacement procedures 51

52 Chapter 5 Removal and replacement procedures for authorized service provider parts

12. Peel the wireless antennas (1) o the display back cover. The antennas are secured with adhesive.

Release the wireless antenna cables from the retention clips and routing channels built into the sides of
the display back cover (2). Note that some models have only one antenna.

The wireless cables and antennas are available as spare part number M08903-001 for dual antennas or
M13002-001 for single antennas.

Display back covers are available as the following spare part numbers:

M08898-001: Ceramic white

M08899-001: Fog blue

M08900-001: Forest teal

M08901-001: Natural silver

M08902-001: Warm gold

Reverse this procedure to reassemble and replace the display assembly.

Top cover with keyboard

The top cover with keyboard remains after removing all other spare parts from the computer. In this section,
the rst table provides the main spare part number for the top cover/keyboards. The second table provides
the country codes.

Table

5-14 Top cover with keyboard descriptions and part numbers

Description Spare part number

Top cover with keyboard, natural silver, ngerprint reader, backlit M08910-xx1

Top cover with keyboard, natural silver, ngerprint reader, not backlit M08911-xx1

Top cover with keyboard, natural silver, no ngerprint reader, backlit M08912-xx1

Top cover with keyboard, natural silver, no ngerprint reader, not backlit M08913-xx1

Top cover with keyboard, cloud blue, ngerprint reader, backlit M08918-xx1

Top cover with keyboard, cloud blue, ngerprint reader, not backlit M08919-xx1

Component replacement procedures 53

Table 5-14 Top cover with keyboard descriptions and part numbers (continued)

Description Spare part number

Top cover with keyboard, cloud blue, no ngerprint reader, backlit M08920-xx1

Top cover with keyboard, cloud blue, no ngerprint reader, not backlit M08921-xx1

Top cover with keyboard, luminous gold, ngerprint reader, backlit M08922-xx1

Top cover with keyboard, luminous gold, ngerprint reader, not backlit M08923-xx1

Top cover with keyboard, luminous gold, no ngerprint reader, backlit M08924-xx1

Top cover with keyboard, luminous gold, no ngerprint reader, not backlit M08925-xx1

Top cover with keyboard, light teal, ngerprint reader, backlit M08926-xx1

Top cover with keyboard, light teal, ngerprint reader, not backlit M08927-xx1

Top cover with keyboard, light teal, no ngerprint reader, backlit M08928-xx1

Top cover with keyboard, light teal, no ngerprint reader, not backlit M08929-xx1

Table 5-15 Spare part country codes

For use in country or
region

Belgium -A41 Iceland -DD1 Solvenia -BA1

Brazil -201 India -D61 South Korea -AD1

Bulgaria -261 Israel -BB1 Spain -071

Chile -161 Italy -061 Switzerland -BG1

Czech Republic/Slovakia -FL1 Japan -291 Taiwan -AB1

Denmark, Finland, and
Norway

French Canada -DB1 Northern Africa -FP1 Turkey -141

France -051 Portugal -131 Ukraine -BD1

Germany -041 Romania -271 United Kingdom -031

Greece -151 Russia -251 United States -001

Hungary -211 Saudi Arabia -171

Spare part
number

-DH1 The Netherlands -B31 Thailand -281

For use in country or
region

Spare part
number

For use in country or
region

Spare part
number

54 Chapter 5 Removal and replacement procedures for authorized service provider parts

6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

You have several ways to access the Setup Utility (BIOS).

IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the

computer from operating properly.

▲ Turn on or restart the computer and quickly press f10.

– or –

Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP
website are packaged in compressed les called SoftPaqs. Some download packages contain a le named
Readme.txt, which contains information regarding installing and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.

● HP Support Assistant

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select My notebook, and then select Specications.

● Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 55).

2. Select Main, and then make note of the BIOS version.

3. Select Exit, select one of the options, and then follow the on-screen instructions.

● In Windows, press ctrl+alt+s.

To check for later BIOS versions, see Preparing for a BIOS update on page 56.

55

Preparing for a BIOS update

Be sure to follow all prerequisites before downloading and installing a BIOS update.

IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

● Do not shut down the computer or initiate Sleep.

● Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

Downloading a BIOS update

After you review the prerequisites, you can check for and download BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You might need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

Installing a BIOS update

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps.

1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

56 Chapter 6 Using Setup Utility (BIOS)

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Updating Setup Utility (BIOS) 57

7 Backing up, restoring, and recovering

You can use Windows tools or HP software to back up your information, create a restore point, reset your
computer, create recovery media, or restore your computer to its factory state. Performing these standard
procedures can return your computer to a working state faster.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning any recovery process.

Backing up information and creating recovery media

These methods of creating recovery media and backups are available on select products only.

Using Windows tools for backing up

HP recommends that you back up your information immediately after initial setup. You can do this task either
using Windows Backup locally with an external USB drive or using online tools.

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule

regular backups to avoid information loss.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

Using the HP Cloud Recovery Download Tool to create recovery media (select products only)

You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.

For details:

▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that

matches the type of computer that you have.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 59 to restore

your computer before you obtain and use the HP recovery discs. Using a recent backup can return your
machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling
all the operating system software released since your initial purchase can be a lengthy process.

Restoring and recovering your system

You have several tools available to recover your system both within and outside of Windows if the desktop
cannot load.

HP recommends that you attempt to restore your system using the Restoring and recovery methods

on page 59.

58 Chapter 7 Backing up, restoring, and recovering

Creating a system restore

System Restore is available in Windows. The System Restore software can automatically or manually create
restore points, or snapshots, of the system les and settings on the computer at a particular point.

When you use System Restore, it returns your computer to its state at the time you made the restore point.
Your personal les and documents should not be aected.

Restoring and recovery methods

After you run the rst method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.

1. Run a Microsoft System Restore.

2. Run Reset this PC.

3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media

on page 59.

For more information about the rst two methods, see the Get Help app:

Select the Start button, select the Get Help app, and then enter the task you want to perform.

NOTE: You must be connected to the internet to access the Get Help app.

Recovering using HP Recovery media

You can use HP Recovery media to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud
Recovery Download Tool.

For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only)

on page 58.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.

NOTE: HP recommends that you follow the Restoring and recovery methods on page 59 to restore your

computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to
a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the
operating system software released since your initial purchase can be a lengthy process.

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order, the
order of devices listed in BIOS for startup information. You can select an optical drive or a USB ash drive,
depending on the location of your HP Recovery media.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

To change the boot order:

Restoring and recovering your system 59

1. Insert the HP Recovery media.

2. Access the system Startup menu.

● For computers or tablets with keyboards attached, turn on or restart the computer or tablet,

quickly press esc, and then press f9 for boot options.

● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up

button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.

3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen

instructions.

Using HP Sure Recover (select products only)

Select computer models are congured with HP Sure Recover, a PC OS recovery solution built into the
hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery
software.

Using HP Sure Recover, an administrator or user can restore the system and install:

● Latest version of the operating system

● Platform-specic device drivers

● Software applications, in the case of a custom image

To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the on-
screen instructions to nd your product and locate your documentation.

60 Chapter 7 Backing up, restoring, and recovering

8 Using HP PC Hardware Diagnostics

You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running
properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI
(Unied Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics
UEFI, a rmware feature.

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store

You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.

1. Select the Microsoft Store app on your desktop or enter Microsoft Store in the taskbar search box.

2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.

3. Follow the on-screen directions.

The tool downloads to the selected location.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform several
customizations.

● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in

interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the

HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB ash drive) to run remote diagnostics.

● Set a location for storing the test results. You can also set the user name and password that you use for

uploads.

● Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

3. Make your customization selections.

4. Select Main, and then Save Changes and Exit to save your settings.

Your changes take eect when the computer restarts.

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store 61

9 Specications

This chapter provides specications for your computer.

Computer specications

This section provides specications for your computer. When traveling with your computer, the computer
dimensions and weights, as well as input power ratings and operating specications, provide helpful
information.

Table 9-1 Computer specications

Dimensions

Width 360.2 mm 14.18 in

Depth 234 mm 9.21 in

Height (front to back) 17.9 mm 0.71 in

Weight 1750 g 3.86 lb

Input power

Metric U.S.

Operating voltage and current 19.5 V dc @ 3.33 A – 65 W

19.5 V dc @ 2.31 A – 45 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating –20°C to 60°C –4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating –15 m to 3,048 m –50 ft to 10,000 ft

Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

39.6 cm (15.6 in) display specications

This section provides specications for your display.

62 Chapter 9 Specications

Table 9-2 Display specications

Active diagonal size 39.6 cm 15.6 in

Resolution 1366 × 768 (HD)

Surface treatment Antiglare (FHD panels)

Brightness 220 nits

Viewing angle SVA

Backlight WLED

Display panel interface eDP

Solid-state drive specications

Metric U.S.

1920 × 1080 (FHD)

BrightView (HD, FHD panel)

250 nits

300 nits

UWVA

This section provides specications for your solid-state drives.

Table

9-3 Solid-state drive specications

256 GB* 512 GB* 1 TB*

Dimensions

Height 1.0 mm 1.0 mm 1.0 mm

Length 50.8 mm 50.8 mm 50.8 mm

Width 28.9 mm 28.9 mm 28.9 mm

Weight < 10 g < 10 g < 10 g

Interface type PCIe PCIe PCIe

Ready time, maximum (to not busy) 1.0 ms < 1.0 ms 1.0 ms

Access times, logical 0.1 ms 0.1 ms 0.1 ms

Transfer rate

Sequential read up to 2150 MB/s up to 2150 MB/s up to 2150 MB/s

Random read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs

Sequential write up to 1550 MB/s up to 1550 MB/s up to 1550 MB/s

Random write Up to 100,000 IOPs Up to 100,000 IOPs Up to 100,000 IOPs

Total logical sectors 468,883,296 1,000,215,216 1,500,336,388

Operating temperature 0°C to 70°C (32°F to 158°F)

Solid-state drive specications 63

Table 9-3 Solid-state drive specications (continued)

256 GB* 512 GB* 1 TB*

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
Actual drive specications might dier slightly.

NOTE: Certain restrictions and exclusions apply. Contact support for details.

Solid-state drive specications (SATA-3)

This section provides specications for your solid-state drive.

Table 9-4 Solid-state drive specications

Dimensions

Height 1.35 mm

Weight < 10 g

Interface type SATA-3

Ready time, maximum (to not busy) 1.0 ms

Access times, logical 0.1 ms

128 GB*

Transfer rate up to 540 MB/s

Total logical sectors 234,441,648

Operating temperature 0°C to 70°C (32°F to 158°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specications may
dier slightly.

NOTE: Certain restrictions and exclusions apply. Contact support for details.

64 Chapter 9 Specications

10 Power cord set requirements

This chapter provides power cord requirements for countries and regions.

The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to
120 V ac, or from 220 V ac to 240 V ac.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries

These power cord requirements are applicable to all countries and regions.

● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in

the country or region where the power cord set will be used.

● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125

V ac or 250 V ac, as required by the power system of each country or region.

● The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet

C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for specic countries and regions

To determine power cord requirements for specic countries and regions, use this table.

Table

10-1 Power cord requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

65

Table 10-1 Power cord requirements for specic countries and regions (continued)

Country/region Accredited agency Applicable note number

India BIS 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

The United States UL 2

1. The exible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and

wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on
each element.

3. The appliance coupler, exible cord, and wall plug must bear a T mark and registration number in accordance with the Japanese

Dentori Law. The exible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) conguration.

4. The exible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the CCC certication mark.

5. The exible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must

be on each element. Approval number and logo must be printed on a ag label.

6. The exible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set ttings (appliance coupler, cable,

and wall plug) must bear the BSMI certication mark.

7. For 127 V ac, the exible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and

CSA or C-UL marks. For 240 V ac, the exible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm² conductor size,
with plug BS 1363/A with BSI or ASTA marks.

66 Chapter 10 Power cord set requirements

11 Recycling

When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

67

Index

A

AC adapter and battery light,

identifying 5
AC adapters, spare part numbers 20
audio-out (headphone)/audio-in

(microphone) combo jack,

identifying 5

B

backup, creating 58
backups 58
battery

illustrated 15
spare part number 15

BIOS

determining version 55
downloading an update 56
starting the Setup Utility 55

updating 55
Bluetooth label 13
boot order, changing 59
bottom components 12
bottom cover

illustrated 15

removal 27

spare part number 15, 27
buttons

left touchpad 8

power 10

right touchpad 8

C

cables

spare part numbers 19
camera

identifying 7

illustrated 18

spare part number 18
camera light, identifying 7
caps lock light 9
cautions

electrostatic discharge 22, 23
components

bottom 12

display 7

keyboard area 8
left side 5
right side 5

touchpad 8
computer major components 15
computer specications 62
connectors

power 5
control zone 8

D

display

specications 62
display assembly

subcomponents 18
display back cover

illustrated 18

spare part number 18
display bezel

illustrated 18

spare part number 18
display cable

illustrated 18

spare part number 18
display components 7
display panel

illustrated 18

spare part number 18
display/camera cable

spare part number 19

E

electrostatic discharge (ESD) 22, 23

preventing damage 22, 23, 24
esc key, identifying 11

F

fan

illustrated 15

removal 37

spare part number 15, 37
ngerprint reader 10

removal 36

spare part numbers 36

ngerprint reader cable

spare part number 19

fn key, identifying 11

G

grounding methods 22, 23, 25
guidelines

packaging 22, 26
transporting 22, 26
workstation 22, 23

H

hard drive

specications 62

HDMI port

identifying 5

heat sink

illustrated 15
removal 39
spare part number 15
spare part numbers 39

hinge

illustrated 18
spare part number 18

hinge cover

illustrated 18
spare part number 18

HP PC Hardware Diagnostics Windows

downloading 61

HP Recovery media

recovery 59

HP Sure Recover 60

I

illustrated parts catalog 15
integrated numeric keypad,

identifying 11

internal microphones, identifying 7

J

jacks

audio-out (headphone) 5
audio-out (headphone)/audio-in

(microphone) 5

68 Index

K

keyboard

product description 3

keyboard with top cover

spare part numbers 53
keypad, integrated numeric 11
keys

action 11

esc 11

fn 11

num lock 11

Windows 11

L

labels

Bluetooth 13

regulatory 13

serial number 13

service 13

wireless certication 13

WLAN 13
left control zone, identifying 8
left side components 5
lights

AC adapter and battery 5

camera 7

caps lock 9

mute 9

power 5, 9

touchpad 8

M

memory modules

removal 33

spare part numbers 33
mute light, identifying 9

P

packaging guidelines 22, 26
pointing device, product

description 3

ports

HDMI 5

product description 3

USB 5

USB Type-C 5

USB Type-C DisplayPort 5

USB Type-C SuperSpeed 5

USB Type-C SuperSpeed with HP

Sleep and Charge 5

power button, identifying 10

power connector

identifying 5

power connector cable

illustrated 15
removal 45
spare part number 15
spare part numbers 45

power connector cable cable

spare part number 19

power cord

requirements for all countries

65

requirements for specic

countries and regions 65

set requirements 65

power cords, spare part numbers

20
power light, identifying 5, 9
product description

keyboard 3
pointing device 3
ports 3

product name and number,

computer 13

R

recovery 58

discs 59
media 59
USB ash drive 59

recovery media 58

creating using HP Cloud Recovery

Download Tool 58

creating using Windows tools 58

regulatory information

regulatory label 13
wireless certication labels 13

Remote HP PC Hardware Diagnostics

UEFI settings

customizing 61

removal and replacement

procedures 27

solid-state drive 32
restoring 58
right control zone, identifying 8
right side components 5

S

Screw Kit, spare part number 20
security cable slot, identifying 5

serial number, computer 13
service labels, locating 13
slots

microSD memory card reader 5
security cable 5

solid-state drive

illustrated 15
removal and replacement 32
spare part number 15

specications 63, 64
spare part country codes 53
speaker

illustrated 15

removal 35

spare part number 15

spare part numbers 35
speakers, identifying 12
special keys, using 11

specications

computer 62

display 62

hard drive 62

solid-state drive 63, 64
static electricity 22, 23, 24
system board

illustrated 15

removal 41

spare part number 15

spare part numbers 41
system restore 59
system restore point, creating 58

T

top cover/keyboard

illustrated 15

spare part number 15
touchpad

illustrated 15

removal 43

settings 8

spare part number 15

spare part numbers 43
touchpad buttons

identifying 8
touchpad cable

spare part number 19
touchpad components 8
touchpad light, identifying 8
touchpad settings, adjusting 8
touchpad zone, identifying 8

Index 69

transporting guidelines 22, 26
traveling with the computer 13

U

USB board

illustrated 15
removal 34
spare part number 15
spare part numbers 34

USB board cable

spare part number 19
USB port, identifying 5
USB SuperSpeed port, identifying 5
USB Type-C port, identifying 5
USB Type-C SuperSpeed port with HP

Sleep and Charge, identifying 5

V

vents, identifying 10, 12

W

Windows

backup 58

recovery media 58

system restore point 58
Windows key, idenitfying 11
Windows tools, using 58
wireless antennas

illustrated 18

spare part number 18
wireless antennas, identifying 7
wireless certication label 13
WLAN antennas, identifying 7
WLAN device 13
WLAN label 13
WLAN module

removal 30

spare part numbers 30
workstation guidelines 22, 23

70 Index