Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, Optane, Pentium, and vPro are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
SDHC, SDXC, and microSD are trademarks or
registered trademarks of SD-3C LLC. Microsoft
and Windows are either registered trademarks
or trademarks of Microsoft Corporation in the
United States and/or other countries. NVIDIA,
GeForce, and Optimus are trademarks and/or
registered trademarks of NVIDIA Corporation in
the U.S. and other countries. USB Type-C and
USB-C are registered trademarks of USB
Implementers Forum. DisplayPort™ and the
DisplayPort™ logo are trademarks owned by
the Video Electronics Standards Association
(VESA®) in the United States and other
countries. Miracast is a registered trademark of
Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
First Edition: September 2020
Document Part Number: M04046-001
Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 5
Low blue light mode (select products only) ........................................................................................ 7
Keyboard area ........................................................................................................................................................ 8
Touchpad settings and components ................................................................................................... 8
Button, vent, and ngerprint reader ................................................................................................. 10
Special keys ....................................................................................................................................... 11
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 22
Electrostatic discharge information .................................................................................................................... 23
USB board .......................................................................................................................................... 34
Fan ..................................................................................................................................................... 37
Determining the BIOS version ........................................................................................................... 55
Preparing for a BIOS update .............................................................................................................. 56
Downloading a BIOS update ........................................................................................... 56
Installing a BIOS update .................................................................................................. 56
7 Backing up, restoring, and recovering ........................................................................................................... 58
Backing up information and creating recovery media ........................................................................................ 58
Using Windows tools for backing up ................................................................................................. 58
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 58
Restoring and recovering your system ............................................................................................................... 58
Creating a system restore ................................................................................................................. 59
Restoring and recovery methods ...................................................................................................... 59
Recovering using HP Recovery media ............................................................................................... 59
Changing the computer boot order ................................................................................................... 59
vi
Using HP Sure Recover (select products only) .................................................................................. 60
8 Using HP PC Hardware Diagnostics ................................................................................................................ 61
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store .......................................... 61
Customizing Remote HP PC Hardware Diagnostics UEFI settings ...................................................................... 61
10 Power cord set requirements ...................................................................................................................... 65
Requirements for all countries ............................................................................................................................ 65
Requirements for specic countries and regions ................................................................................................ 65
Index ............................................................................................................................................................. 68
vii
viii
1Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
PortsHot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video
HDMI v2.0 supporting: up to 4096 × 2160 @ 60 Hz
Audio-out (headphone)/audio-in (microphone) combo jack
USB 3.2 Gen 2 Type-C (supports data transfer, power delivery, HP Sleep & Charge; DisplayPort 1.4 out up to
4096 × 2304 @ 60 Hz through adapter; HDMI 2.0 out up to 3840 × 2160 @ 60 Hz with HDCP 2.2 through
adapter)
USB 3.2 Gen 1 Type-A (2)
AC Smart Pin adapter plug
Keyboard/pointing
devices
Power requirementsBattery
Keyboard
Full size with numeric keypad
Backlit, island style with numeric keypad
Touchpad
Clickpad with image sensor
Multitouch gestures enabled
Precision touchpad support
Support for Modern Trackpad Gestures
Taps enabled as default
3 cell, 41 Whr, polymer, HP Long Life
HP Fast Charge Technology
Smart AC adapters (barrel type, 4.5 mm)
65 W
65 W, EM
45 W
Power cord
C5, 1 m
SecuritySupports Trusted Platform Module (TPM) 2.0, rmware based
Table 1-1 Product components and their descriptions (continued)
CategoryDescription
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-end Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market
Windows 10 Home 64 Plus Single Language Indonesia Market
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language Africa Market
Windows 10 Home 64 Single Language APAC EM PPP
Windows 10 Home 64 Single Language India Market
Windows 10 Home 64 Single Language Indonesia Market
Windows 10 Home 64 Value Single Language
Windows 10 Home 64 Value Notebook Single Language
Windows 10 Home S 64
Windows 10 Home S 64 Plus
Windows 10 Pro 64
Windows 10 Pro 64 Chinese Market
FreeDOS 3.0
ServiceabilityEnd user replaceable parts
AC adapter
4Chapter 1 Product description
2Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Use the illustration and table to identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
ComponentDescription
(1)Security cable slotAttaches an optional security cable to the computer.
(2)USB SuperSpeed portConnects a USB device, provides high-speed data transfer, and
(3)AC adapter and battery light●White: The AC adapter is connected and the battery is fully
(4)Power connectorConnects an AC adapter.
Left side
Use the illustration and table to identify the components on the left side of the computer.
NOTE: The security cable is designed to act as a deterrent, but
it might not prevent the computer from being mishandled or
stolen.
(for select products) charges small devices when the computer
is on.
charged.
●Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
5
Table 2-2 Left-side components and their descriptions
ComponentDescription
(1)HDMI portConnects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(2)USB SuperSpeed portConnects a USB device, provides high-speed data transfer, and
(for select products) charges small devices when the computer
is on or in Sleep mode.
(3)
(4)Memory card reader (select products only)Reads optional memory cards that enable you to store, manage,
(5)Audio-out (headphone)/Audio-in (microphone)
USB Type-C® SuperSpeed port with HP Sleep
and Charge
combo jack
Connects a USB device, provides high-speed data transfer, and
charges small devices, even when the computer is o.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort™ output.
NOTE: Cables, adapters, or both (purchased separately) might
be required.
share, or access information.
To insert a card:
1.Hold the card label-side up, with connectors facing the
computer.
2.Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box,
and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
6Chapter 2 Getting to know your computer
Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at
night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
NOTE: Refer to the illustration that most closely matches your computer.
Table 2-3 Display components and their descriptions
ComponentDescription
(1)WLAN antennas*Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2)Internal microphones (2)Record sound.
(3)CameraAllows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(4)Camera lightOn: The camera is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
Display7
Table 2-3 Display components and their descriptions (continued)
ComponentDescription
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Keyboard area
Keyboards can vary by language.
Touchpad settings and components
The touchpad settings and components are described here.
Touchpad settings
You learn how to adjust the touchpad settings and components here.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1.Type touchpad settings in the taskbar search box, and then press enter.
2.Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
1.Type touchpad settings in the taskbar search box, and then press enter.
2.Using an external mouse, click the touchpad button.
If you are not using an external mouse, press the tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Use the illustration and table to identify the touchpad components.
8Chapter 2 Getting to know your computer
Lights
Table 2-4 Touchpad components and their descriptions
ComponentDescription
(1)Touchpad zoneReads your nger gestures to move the pointer or activate items
on the screen.
(2)Left control zoneTextured area that allows you to perform additional gestures.
(3)Right control zoneTextured area that allows you to perform additional gestures.
Use the illustration and table to identify the lights on the computer.
Table
2-5 Lights and their descriptions
ComponentDescription
(1)Caps lock lightOn: Caps lock is on, which switches the key input to all capital
letters.
Keyboard area9
Table 2-5 Lights and their descriptions (continued)
ComponentDescription
(2)Mute light●On: Computer sound is o.
(3)Power light●On: The computer is on.
Button, vent, and ngerprint reader
Use the illustration and table to identify the computer button, vent and ngerprint reader.
●O: Computer sound is on.
●Blinking (select products only): The computer is in the
Sleep state, a power-saving state. The computer shuts o
power to the display and other unnecessary components.
●O: Depending on your computer model, the computer is
o, in Hibernation, or in Sleep. Hibernation is the powersaving state that uses the least amount of power.
Fingerprint readers, which enable a ngerprint logon, can be located on the touchpad, on a side panel of the
computer, or on the top cover below the keyboard.
IMPORTANT: To verify that your computer supports ngerprint reader sign-in, type Sign-in options in
the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option,
then your computer does not include a ngerprint reader.
Table 2-6 Button, vent, and ngerprint reader and their descriptions
ComponentDescription
(1)VentEnables airow to cool internal components.
10Chapter 2 Getting to know your computer
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
Table 2-6 Button, vent, and ngerprint reader and their descriptions (continued)
ComponentDescription
(2)Power button●When the computer is o, press the button briey to turn
(3)Fingerprint reader (select products only)Allows a ngerprint logon to Windows, instead of a password
on the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
▲ Right-click the Power icon , and then select Power
Options.
logon.
▲ Touch your nger to the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, make
sure when you register your ngerprint that all sides of
your nger are registered by the ngerprint reader.
Special keys
Use the illustration and table to identify the special keys.
Keyboard area11
Table 2-7 Special keys and their descriptions
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
(2)fn keyExecutes specic functions when pressed in combination with
(3)Windows keyOpens the Start menu.
(4)Action keysExecute frequently used system functions as dened by the icon
(5)Power button●When the computer is o, press the button briey to turn
the fn key.
another key.
NOTE: Pressing the Windows key again will close the Start
menu.
symbols on f1 through f12 function keys.
on the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
(6)num lock keyAlternates between the navigational and numeric functions on
(7)Integrated numeric keypadA separate keypad to the right of the alphabet keyboard. When
Bottom
Use the illustration and table to identify the bottom components.
▲ Right-click the Power icon , and then select Power
Options.
the integrated numeric keypad.
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
12Chapter 2 Getting to know your computer
Labels
Table 2-8 Bottom components and their descriptions
ComponentDescription
(1)Speakers (2)Produce sound.
(2)VentEnables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Labels13
Table 2-9 Service label components
Component
(1)HP product name
(2)Model number
(3)Product ID
(4)Serial number
(5)Warranty period
●Regulatory labels—Provide regulatory information about the computer.
●Wireless certication labels—Provide information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
14Chapter 2 Getting to know your computer
3Illustrated parts catalog
Use this table to determine the spare parts that are available for the computer.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components
To identify the computer major components, use this illustration and table.
15
Table 3-1 Computer major component descriptions and part numbers
ItemComponentSpare part number
(1)Display assembly
NOTE: Display assemblies are oered as spare parts only at a subcomponent level. For more
information, see Display assembly subcomponents on page 18.
(2)Keyboard/top cover
For a detailed list of country codes, see Top cover with keyboard on page 53.