HP Pavilion 15-cu0000 Maintenance And Service Manual

HP Pavilion 15 Laptop PC

Maintenance and Service Guide

© Copyright 2018 HP Development Company,
L.P.

Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, and Pentium are U.S. registered
trademarks of Intel Corporation. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in the
United States and/or other countries. SD Logo
is a trademark of its proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

Second Edition: September 2018

First Edition: April 2018

Document Part Number: L18686-002

Product notice

This user guide describes features that are
common to most models. Some features may
not be available on your computer.

Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an

authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).

v

vi Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 6

Right side ............................................................................................................................................................... 6

Left side ................................................................................................................................................................. 7

Display .................................................................................................................................................................... 8

Keyboard area ........................................................................................................................................................ 9

TouchPad ............................................................................................................................................. 9

Lights ................................................................................................................................................. 10

Button, vent, and speakers ............................................................................................................... 11

Special keys ....................................................................................................................................... 12

Action keys ........................................................................................................................................ 13

Bottom ................................................................................................................................................................. 14

Labels ................................................................................................................................................................... 15

3 Illustrated parts catalog .............................................................................................................................. 16

Computer components ........................................................................................................................................ 16

Display assembly components ............................................................................................................................ 19

Mass storage devices ........................................................................................................................................... 21

Miscellaneous parts ............................................................................................................................................. 22

4 Removal and replacement preliminary requirements ..................................................................................... 23

Tools required ...................................................................................................................................................... 23

Service considerations ......................................................................................................................................... 23

Plastic parts ....................................................................................................................................... 23

Cables and connectors ...................................................................................................................... 24

Drive handling ................................................................................................................................... 24

Grounding guidelines ........................................................................................................................................... 25

Electrostatic discharge damage ........................................................................................................ 25

Packaging and transporting guidelines .......................................................................... 26

Workstation guidelines ................................................................................ 26

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 28

Component replacement procedures .................................................................................................................. 28

Optical drive ....................................................................................................................................... 28

vii

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 31

Component replacement procedures .................................................................................................................. 31

Bottom cover ..................................................................................................................................... 31

RJ-45 cover ........................................................................................................................................ 33

Battery ............................................................................................................................................... 34

Display assembly ............................................................................................................................... 35

Hard drive .......................................................................................................................................... 44

WLAN module .................................................................................................................................... 46

Solid-state drive ................................................................................................................................ 48

Memory module ................................................................................................................................ 50

Card reader board .............................................................................................................................. 52

TouchPad ........................................................................................................................................... 53

Fan ..................................................................................................................................................... 55

Heat sink ............................................................................................................................................ 56

System board .................................................................................................................................... 59

Speakers ............................................................................................................................................ 62

Lock bracket ...................................................................................................................................... 63

Power connector cable ...................................................................................................................... 64

Top cover with keyboard ................................................................................................................... 65

7 Using Setup Utility (BIOS) ............................................................................................................................. 66

Starting Setup Utility (BIOS) ................................................................................................................................ 66

Updating Setup Utility (BIOS) .............................................................................................................................. 66

Determining the BIOS version ........................................................................................................... 66

Downloading a BIOS update .............................................................................................................. 67

8 Using HP PC Hardware Diagnostics ................................................................................................................ 68

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 68

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 68

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 69

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 69

Installing HP PC Hardware Diagnostics Windows ............................................................................. 69

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 69

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 70

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 70

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 70

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 70

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 71

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 71

viii

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 71

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 71

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 71

9 Backing up, restoring, and recovering ........................................................................................................... 73

Using Windows tools ........................................................................................................................................... 73

Creating HP Recovery media (select products only) ........................................................................................... 73

Using HP Recovery Manager to create recovery media .................................................................... 74

Before you begin ............................................................................................................. 74

Creating the recovery media ........................................................................................... 74

Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 75

Restoring and recovery ........................................................................................................................................ 75

Restoring, resetting, and refreshing using Windows tools .............................................................. 75

Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 75

Recovering using HP Recovery Manager ........................................................................................... 75

Recovering using the HP Recovery partition (select products only) ................................................ 76

Recovering using HP Recovery media ............................................................................................... 76

Changing the computer boot order ................................................................................................... 77

Removing the HP Recovery partition (select products only) ............................................................ 77

10 Specications ............................................................................................................................................ 78

11 Power cord set requirements ...................................................................................................................... 79

Requirements for all countries ............................................................................................................................ 79

Requirements for specic countries and regions ................................................................................................ 79

12 Recycling .................................................................................................................................................. 81

Index ............................................................................................................................................................. 82

ix

x

1 Product description

Category Description UMA Discrete

Product Name HP Pavilion 15 Laptop PC √ √

* Model numbers: 15-cu0000 – 15-cu0999 √ √

* Model numbers: 15-cu1000 – 15-cu1999 √ √

Processors 8th generation Intel® Core™ processors: √ √

i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad-core processor (8.0-MB L3 cache, 2400-MHz
FSB, 15 W)

i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad-core processor (6.0-MB L3 cache, 2400-MHz
FSB, 15 W)

i3-8145U 2.10-GHz (SC turbo up to 3.90-GHz) dual-core processor (4.0-MB L3 cache, 2400-MHz
FSB, 15 W)

i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor (8.0-MB L3 cache, 2400-MHz
FSB, 15 W)

i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-MB L3 cache, 2400-MHz
FSB, 15 W)

i3-8130U 2.20-GHz (SC turbo up to 3.40-GHz) dual core processor (4.0-MB L3 cache, 2400-MHz
FSB, 15 W)

Chipset Integrated with soldered-on-circuit (SoC) √ √

Graphics Support for HD decode, DX12, and high-denition multimedia interface (HDMI) √ √

Internal graphics: √ √

Intel UHD Graphics 620 √

Intel HD Graphics 620 √

Hybrid graphics: √

AMD Radeon® 530 with up to 4096-MB of discrete video memory √

√

√ √

√

√ √

√ √

√

AMD Radeon 530 with up to 2048-MB of discrete video memory √

Panel 15.6-in, white light-emitting (WLED), slim, eDP, 16:9 aspect ratio: √ √

HD (1366×768), BrightView, SVA, 220 nits √ √

HD (1366×768), BrightView, SVA, 200 nits, Touch-on Panel (TOP) √ √

Full high-denition (FHD) (1920×1080), BrightView, UWVA, 220 nits √ √

FHD (1920×1080), anti glare, SVA, 220 nits √ √

FHD (1920×1080), BrightView, UWVA, 220 nits, Touch-on Panel (TOP) √ √

Touch solution with bezel, multi-touch enabled √ √

Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable √ √

Supports up to 16-GB of system memory √ √

1

Category Description UMA Discrete

DDR4-2400 dual channel support (DDR4-2666 bridge to DDR4-2400) √ √

DDR4-2133 dual channel support (DDR4-2666 bridge to DDR4-2400, and DDR4-2400 downgrade
to DDR4-2133)

Supports the following congurations: √ √

●

16384 MB (8192 MB × 2) √ √

●

12288 MB (8192 MB × 1 + 4096 × 1) √ √

●

8192 MB (8192 MB × 1 or 4096 MB × 2) √ √

●

6144 MB (4096 MB× 1 + 2048 MB × 1) √ √

●

4096 MB (4096 MB × 1) √ √

Storage Support for all 7.2 mm/9.5 mm, SATA, 2.5-inch hard drives: √ √

Support for solid-state drive + hard drive √ √

Support for M.2 SATA/PCIe solid-state drive √ √

Accelerometer/Hard drive protection support (select models only) √ √

Single hard drive congurations: √ √

2-TB, 5400-rpm, 9.5 mm/7.2 mm √ √

1-TB, 5400-rpm, 9.5 mm/7.2 mm √ √

Solid-state hard drive conguration: √ √

1-TB, 5400-rpm, 9.5 mm/7.2 mm, solid-state hard drive with 8-GB NAND √ √

√ √

Dual storage congurations: √ √

256-GB, PCIe, value, solid-state drive + 1-TB, 5400-rpm 9.5 mm/7.2 mm hard drive √ √

256-GB, SATA, TLC, solid-state drive + 1-TB, 5400-rpm 9.5 mm/7.2 mm hard drive √ √

128-GB, SATA, TLC, solid-state drive + 1-TB, 5400-rpm 9.5 mm/7.2 mm hard drive √ √

M.2 SATA-3, TLC, solid-state drive: √ √

256-GB √ √

M.2, PCIe, NVMe, value, solid-state drive: √ √

256-GB √ √

Intel Optane (3D Xpoint) Solution, PCIe, Gen3x2, M.2, solid-state drive: √ √

16 GB (Optane memory module) + 1 TB, 5400 rpm, 9.5mm/7.2mm hard drive √ √

Optical drive 9.0 mm tray load, SATA, xed (not modular) √ √

DVD+/-RW Double-Layer Writer √ √

Camera HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD

hybrid BSI sensor, f2.2, WDR, 88° wide eld of vision

1080p by 30 frames per second √ √

Supports Windows Hello √ √

√ √

2 Chapter 1 Product description

Category Description UMA Discrete

Dual array Digital Microphones with appropriate software - beam forming, echo cancellation,
noise suppression

HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, WDR, 88° wide eld
of vision

720p by 30 frames per second √ √

Dual array Digital Microphones w/ appropriate software - beam forming, echo cancellation, noise
suppression

Audio Audio brand: B&O Play √ √

Audio control panel: B&O Play Audio Control √ √

Supports HP Audio Boost √ √

Dual speakers √ √

Wireless Compatible with Miracast-certied devices √ √

Turbo WLAN SVTP √ √

Integrated wireless options with dual antennas (M.2/PCIe): √ √

Intel Dual Band 9560 802.11 ac 2×2 MU-MIMO + Bluetooth 5 (non-vPro) √ √

Intel Dual band wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro) √ √

Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) √ √

Realtek RTL8822BE 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) √ √

√ √

√ √

√ √

Integrated wireless options with single antenna (M.2/PCIe): √ √

Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) √ √

Intel Wireless-AC 9461 802.11AC 1×1 WiFi + BT 5.0 (non-vPro) (MU-MIMO supported) √ √

External
media cards

Internal card
expansion

Ports AC Smart Pin adapter plug √ √

Keyboard/
TouchPad

HP Multi-Format Digital Media Card Reader √ √

Supports SD/SDHC/SDXC √ √

Push-push insertion/removal √ √

One M.2 slot for solid-state drive √ √

One M.2 slot for WLAN √ √

Audio-out (headphone)/audio-in (microphone) combo jack √ √

HDMI v1.4 supporting up to 1920×1080 @ 60Hz √ √

RJ-45/Ethernet √ √

Hot plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video (auto
adjust panel resolution to t embedded panel and external monitor connected)

USB 3.0 ports (2, left side) √ √

USB Type-C port; USB 3.1 Gen 1 (left side); supports data transfer √ √

Keyboard: √ √

Full-sized, two coat paint, island-style keyboard with numeric keypad √ √

√ √

3

Category Description UMA Discrete

Full-sized, three-coat paint, backlit, island-style keyboard with numeric keypad √ √

TouchPad: √ √

Image sensor √ √

MultiTouch gestures enabled √ √

Support for Modern TrackPad gestures √ √

Taps enabled as default √ √

Power
requirements

Security Kensington Nano Security Slot √ √

Operating
system

Battery: √ √

3-cell, 41-WHr, 3549 mAh, prismatic/polymer battery √ √

Supports battery fast charge √ √

AC adapter: √ √

65-W HP Smart AC adapter (EM) with power cord √ √

65-W HP Smart AC adapter with power cord √

45-W HP Smart AC adapter with power cord √

Power cord: √ √

1.0 m conventional power cord with a C5 connector √ √

1.0 m conventional power cord with a C5 connector + Japan plug adapter √ √

Support for Trusted Platform Module (TPM) 2.0 √ √

FreeDOS 2.0 √ √

Preinstalled: √ √

Windows 10 √ √

Windows 10 Professional √ √

For Developed Markets (ML): √ √

Windows 10 Home ML √ √

Windows 10 Home Plus ML √ √

For Emerging Markets (EM/SL): √ √

Windows 10 Home EM/SL √ √

Windows 10 Home Plus EM/SL √ √

Windows 10 Home Value NB EM/SL √

Windows 10 Home Value NB Select Geo EM/SL √

For China Market: √ √

CPPP Windows 10 Home High End China Language Edition √ √

CPPP Windows 10 Home China Language Edition √ √

For India Market: √ √

4 Chapter 1 Product description

Category Description UMA Discrete

Windows 10 Home Plus EM/SL IPPP √ √

Windows 10 Home EM/SL IPPP √ √

For Indonesia Market:

Windows 10 Home Entry EM/SL Indonesia PPP √ √

Windows 10 Home Plus EM/SL Indonesia PPP √ √

For APAC EM Partner Program:

Windows 10 Home Entry EM/SL APAC PPP √ √

Windows 10 Home Plus EM/SL APAC PPP √ √

Serviceability End user replaceable parts: √ √

AC adapter √ √

Optical drive √ √

5

2 Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.

Right side

Component Description

(1) Drive light

(2) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access

(3) Optical drive Depending on your computer model, reads an optical disc or reads and writes to

(4) Optical drive eject button Releases the optical drive disc tray.

(5) AC adapter and battery light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard (select products only) has temporarily parked the
hard drive.

information.

To insert a card:

1. Hold the card label-side up, with connectors facing the computer.

2. Insert the card into the memory card reader, and then press in on the card

until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory card reader.

an optical disc.

●

White: The AC adapter is connected and the battery is fully charged.

●

Blinking white: The AC adapter is disconnected and the battery has reached
a low battery level.

●

Amber: The AC adapter is connected and the battery is charging.

●

O: The battery is not charging.

(6) Power connector Connects an AC adapter.

6 Chapter 2 Getting to know your computer

Left side

Component Description

(1) RJ-45 (network) status lights

(2) RJ-45 (network) jack Connects a network cable.

(3) HDMI port Connects an optional video or audio device, such as a high-denition television,

(4) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or

(5) USB Type-C port Connects a USB device, such as a cell phone, camera, activity tracker, or

(6) Audio-out (headphone)/Audio-in

(microphone) combo jack

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

any compatible digital or audio component, or a high-speed High-Denition
Multimedia Interface (HDMI) device.

smartwatch, and provide high-speed data transfer.

smartwatch, and provides data transfer.

NOTE: Cables and/or adapters (purchased separately) may be required.

Connects optional powered stereo speakers, headphones, earbuds, a headset, or
a television audio cable. Also connects an optional headset microphone. This jack
does not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the volume before

putting on headphones, earbuds, or a headset. For additional safety information,
see the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP

Documentation.

NOTE: When a device is connected to the jack, the computer speakers are

disabled.

(7) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it may not

prevent the computer from being mishandled or stolen.

Left side 7

Display

Component Description

(1) WLAN antennas* (1 or 2 depending on

model)

(2) Internal microphones (2) Record sound.

(3) Camera(s) Allow(s) you to video chat, record video, and record still images. Some cameras

(4) Camera light On: One or more cameras are in use.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

Send and receive wireless signals to communicate with wireless local area
networks (WLANs).

also allow a facial recognition logon to Windows, instead of a password logon.

NOTE: Camera functions vary depending on the camera hardware and software

installed on your product.

8 Chapter 2 Getting to know your computer

Keyboard area

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items on the screen.

(2) Left control zone Textured area that allows you to perform additional gestures.

(3) Right control zone Textured area that allows you to perform additional gestures.

Keyboard area 9

Lights

Component Description

(1) Power light

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.

(3) Mute light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a power-saving
state that uses the least amount of power.

●

On: Computer sound is o.

●

O: Computer sound is on.

10 Chapter 2 Getting to know your computer

Button, vent, and speakers

Component Description

(1) Power button

(2) Vent Enables airow to cool internal components.

(3) Speakers (2) Produce sound.

●

When the computer is o, press the button to turn on the computer.

●

When the computer is on, press the button briey to initiate Sleep.

●

When the computer is in the Sleep state, press the button briey to exit
Sleep.

●

When the computer is in Hibernation, press the button briey to exit
Hibernation.

CAUTION: Pressing and holding down the power button results in the loss of

unsaved information.

If the computer has stopped responding and shutdown procedures are

ineective, press and hold the power button down for at least 5 seconds to turn
o the computer.

To learn more about your power settings, see your power options:

▲

Right-click the Power icon , and then select Power Options.

NOTE: The computer fan starts up automatically to cool internal components

and prevent overheating. It is normal for the internal fan to cycle on and o
during routine operation.

Keyboard area 11

Special keys

Component Description

(1) esc key Displays system information when pressed in combination with the fn key.

(2) fn key Executes specic functions when pressed in combination with another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard backlight

feature o or on.

(5) num lock key Alternates between the navigational and numeric functions on the integrated

numeric keypad.

(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When num lock is

pressed, the keypad can be used like an external numeric keypad.

NOTE: If the keypad function is active when the computer is turned o, that

function is reinstated when the computer is turned back on.

12 Chapter 2 Getting to know your computer

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 12.

▲

Icon Description

To use an action key, press and hold the key.

Opens the “How to get help in Windows 10” webpage.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.

Turns the keyboard backlight o or on. To conserve battery power, turn o this feature.

Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Turns the airplane mode and wireless feature on or o.

NOTE: The airplane mode key is also referred to as the wireless button.

NOTE: A wireless network must be set up before a wireless connection is possible.

Keyboard area 13

Bottom

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.

14 Chapter 2 Getting to know your computer

Labels

The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

●

Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Labels 15

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Computer components

16 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part

information, see Display assembly components on page 19.

(2) Top cover with backlit keyboard in natural silver nish

For use in Canada L24925-DB1

For use in Japan L24925-291

For use in South Korea L24925-AD1

For use in Taiwan L24925-AB1

For use in Thailand L24925-281

For use in the United States L24925-001

Top cover with non-backlit keyboard in natural silver nish:

For use in Canada L24926-DB1

For use in Japan L24926-291

For use in South Korea L24926-AD1

For use in Taiwan L24926-AB1

For use in Thailand L24926-281

For use in the United States L24926-001

(3) Lock bracket L24943-001

(4) TouchPad

NOTE: The TouchPad cable is available using spare part number L24932-001.

(5) TouchPad bracket L24931-001

(6) Power connector cable 810327-006

(7) Speakers (include cables) L24941-001

(8) System board (includes processor and replacement thermal material):

For use in models with discrete graphics equipped with the following processors:

For use in models with UMA graphics equipped with the following processors:

●

Intel Core i7-8565U processor and 4 GB of discrete graphics memory L36252-xx1

●

Intel Core i5-8265U processor and 2 GB of discrete graphics memory L36251-xx1

●

Intel Core i7-8550U processor and 4 GB of discrete graphics memory L22879-xx1

●

Intel Core i7-8550U processor and 2 GB of discrete graphics memory L22878-xx1

●

Intel Core i5-8250U processor and 4 GB of discrete graphics memory L22875-xx1

●

Intel Core i5-8250U processor and 2 GB of discrete graphics memory L22874-xx1

●

Intel Core i5-8265U processor L36254-xx1

L24934-001

●

Intel Core i3-8145U processor L36253-xx1

●

Intel Core i5-8250U processor L22881-xx1

●

Intel Core i3-8130U processor L22880-xx1

Computer components 17

Item Component Spare part number

(9) Solid-state drive (2280 M.2):

256-GB, SATA-3, TLC L25202-001

256-GB, PCIe, TLC L25205-001

128-GB, SATA-3, TLC L25204-001

16-GB, PCIe (Optane memory module) L25203-001

(10) WLAN module:

Intel Wireless-AC 9560 802.11 ac 2×2 WiFi + Bluetooth 5 (non-vPro) L22634-005

Intel Wireless-AC 9461 802.11 ac 1×1 WiFi + Bluetooth 5.0 (non-vPro) L25889-005

Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855

Intel Dual Band Wireless-AC 3168 802.11 ac 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855

Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855

Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005

(11) Memory modules (2, DDR4-2400, 1.2-V):

8-MB 862398-855

4-MB 862397-855

2-MB 864271-855

(12) Card reader board

NOTE: The card reader cable is available using spare part number L24930-001.

Heat sink (includes replacement thermal material):

(13) For use only on computer models equipped with a graphics subsystem with discrete memory L24940-001

(14) For use only on computer models equipped with a graphics subsystem with UMA memory L24939-001

(15) Fan (includes cable) L24935-001

(16) Battery (3-cell, 41-WHr, 3.6-AHr, Li-ion) L11119-855

(17) Hard drive (does not include hard drive bracket or hard drive cable):

2-TB, 5400-rpm, SATA, 7.0-mm hard drive 912487-855

1-TB, 5400-rpm, SATA, 7.0-mm, Hybrid 8.0-GB hard drive 924036-855

1-TB, 5400-rpm, SATA, 7.0-mm hard drive 762990-005

NOTE: The hard drive spare part kit does not include the hard drive bracket or the hard drive cable. The hard drive bracket

is available using spare part number L24924-001. The hard drive cable is available using spare part number L24923-001

(18) DVD±RW DL SuperMulti Drive (does not include optical drive bezel or optical drive bracket) L25293-001

NOTE: The optical drive spare part kit does not include the optical drive bezel or the optical drive bracket. The optical drive

bezel is available using spare part number L24952-001. The optical drive bracket is available using spare part number
L24953-001

L24929-001

(19) Bottom cover

For use in natural silver models L24918-001

18 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in pale gold models L24917-001

(20) Rubber Foot Kit (not illustrated, includes Mylar screw cover) L24922-001

Display assembly components

Item Component Spare part number

(1) Display bezel:

For use on computer models equipped with a FHD infrared camera L24909-001

For use on computer models equipped with a FHD infrared camera and a narrow bezel L25125-001

For use on computer models equipped with an HD non-infrared camera L24908-001

For use on computer models equipped with an HD non-infrared camera and a narrow bezel L25124-001

Display assembly components 19

Item Component Spare part number

(2) Display panel:

FHD, anti glare, SVA, non-touch L25206-001

FHD, anti glare, UWVA, non-touch L25207-001

FHD, BrightView, UWVA, non-touch L25208-001

FHD, BrightView, UWVA, touch screen L25209-001

HD, anti glare, non-touch L25210-001

HD, BrightView, non-touch L25211-001

HD, BrightView, touch screen L25212-001

Display panel conductive tape (not illustrated) L29768-001

(3) Hinge covers L24920-001

(4) Hinges (include left and right display hinges):

For use in models without a narrow bezel L24916-001

For use in models with a narrow bezel L25132-001

(5) IR camera/microphone module L28105-001

(6) HD camera/microphone module L28106-001

Display panel cable (includes the camera/microphone module cable)

(7) IR camera

(8) HD camera

(9) Wireless Antenna Kit (includes left and right wireless antenna cables and transceivers): L24942-001

(10) Display back cover (includes left and right wireless antenna cables and transceivers and rubber padding and shielding):

In pale gold nish L24910-001

In ceramic white nish L24911-001

In sapphire blue nish L24913-001

In velvet burgundy nish L24914-001

In mineral silver nish L24915-001

●

FHD panel, touch screen L24945-001

●

HD panel, touch screen L24947-001

●

Non-touch panel, IR camera L24949-001

●

FHD panel, touch screen L24944-001

●

HD panel, touch screen L24946-001

●

Non-touch panel L24948-001

In pale gold nish L25126-001

In ceramic white nish, narrow bezel L25127-001

In sapphire blue nish, narrow bezel L25129-001

20 Chapter 3 Illustrated parts catalog

Item Component Spare part number

In velvet burgundy nish, narrow bezel L25130-001

In mineral silver nish, narrow bezel L25131-001

Mass storage devices

Item Component Spare part number

(1) Solid-state drives (M.2)

256-GB, SATA-3, TLC L25202-001

256-GB, PCIe, TLC L25205-001

128-GB, SATA-3, TLC L25204-001

16-GB, PCIe (Optane memory module) L25203-001

(2) Hard drives (do not include hard drive cable or brackets)

2-TB, 5400-rpm, SATA, 7.0-mm hard drive 912487-855

Mass storage devices 21

Item Component Spare part number

1-TB, 5400-rpm, SATA, 7.0-mm, Hybrid 8.0-GB hard drive 924036-855

1-TB, 5400-rpm, SATA, 7.0-mm hard drive 762990-005

(3) Hard drive brackets L24924-001

(4) Hard drive cable L24923-001

(5) Solid-state drive carrier L24936-001

(6) Solid-state drive board L24937-001

(7) Solid-state drive cable L24938-001

(8) Optical drive bezel L24952-001

(9) DVD±RW DL SuperMulti Drive (does not include optical drive bezel or bracket) L25293-001

(10) Optical drive bracket L24953-001

Miscellaneous parts

Component Spare part number

AC adapter:

65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) 913691-850

65-W AC adapter (non-PFC, S-3P, 4.5-mm) 710412-001

45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim) 741727-001

HP HDMI-to-VGA adapter 701943-001

HP USB-C to USB-A dongle 914936-001

Power cord (C5 connector, 1.0 m):

For use in Australia L19358-001

For use in Europe L19361-001

For use in India L19363-001

For use in Japan L19365-001

For use in North America L19367-001

For use in the People’s Republic of China L19368-001

For use in South Korea L19366-001

For use in Taiwan L19372-001

For use in Thailand L19371-001

For use in the United Kingdom L19373-001

Power adapter, C5, for use in Japan 226768-001

Rubber Foot Kit (includes bottom cover rear feet) L24922-001

Screw Kit L24950-001

22 Chapter 3 Illustrated parts catalog

4 Removal and replacement preliminary

requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screw driver

●

Magnetic screw driver

●

Phillips P0 screw driver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.

Tools required 23

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables
tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is o
or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing drive, place it in a static-proof bag.

Avoid exposing a drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

24 Chapter 4 Removal and replacement preliminary requirements

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Grounding guidelines 25

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.

●

Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

26 Chapter 4 Removal and replacement preliminary requirements

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive computerop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

eective, the conductive must be worn in contact with the skin.

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Grounding guidelines 27

5 Removal and replacement procedures for

Customer Self-Repair parts

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by

the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 15 for details.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Optical drive

Description Spare part number

DVD±RW DL SuperMulti Drive (does not include optical drive bezel or optical drive bracket) L25293-001

NOTE: The optical drive spare part kit does not include the optical drive bezel or the optical drive bracket. The optical drive bezel is

available using spare part number L24952-001. The optical drive bracket is available using spare part number L24953-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

Remove the optical drive:

1. Position the computer upside down on a at surface.

2. Position the computer with the front toward you.

3. Remove the Phillips M2.0×11.0 screw (1) that secures the optical drive to the computer.

28 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

4. Slide the optical drive out of the computer (2).

5. If it necessary to remove the bracket from the rear of the optical drive, remove the Phillips M2.0×3.0

screw (1), and the remove the bracket from the drive (2).

6. If it necessary to remove the bezel from the front of the optical drive:

a. Insert a paper clip into the release hole on the front of the bezel (1). The left side of the bezel

rotates outward (2).

b. Press the tab to release the bezel from the drive (3).

c. Rotate the side of the bezel (4), and then remove it (5).

Component replacement procedures 29

Reverse this procedure to assemble and install the optical drive.

30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6 Removal and replacement procedures for

Authorized Service Provider parts

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

CAUTION: Only HP authorized service providers should perform the removal and replacement procedures

described here. Accessing the internal part could damage the computer or void the warranty.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 15 for details.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

There are as many as 54 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal
and replacement.

Bottom cover

Description Spare part number

Bottom cover L24918-001

Before removing the bottom cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the optical drive (see Optical drive on page 28).

Remove the bottom cover:

1. Remove the two rubber feet (1).

The rubber feet are available using spare part number L24922-001.

Component replacement procedures 31

2. Remove the following screws that secure the bottom cover to the computer:

(2) Two Phillips M2.5×6.0 screws under the rubber feet

(3) One Phillips M2.0×11.0 screw in the middle of the bottom cover

(4) Three Phillips M2.0×4.0 screws along the front edge on the bottom cover

3. Starting under the hinges, use a thin plastic tool to pry the bottom cover o the computer (1).

4. Remove the bottom cover (2).

Reverse this procedure to install the bottom cover.

32 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

RJ-45 cover

Description Spare part number

RJ-45 cover not spared

Before removing the RJ-45 cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

4. Remove the optical drive (see Optical drive on page 28).

5. Remove the bottom cover (see Bottom cover on page 31).

Remove the RJ-45 cover:

1. Position the bottom cover upside down.

2. Remove the two Phillips M2.0×2.0 screws (1) that secure the RJ-45 cover to the bottom cover.

3. Lift the bracket from on top of the RJ-45 cover (2).

the computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

4. Lift up on the RJ-45 cover, and remove it from bottom cover (3).

5. Remove the spring from the bottom cover (4).

Reverse this procedure to install the RJ-45 cover.

Component replacement procedures 33

Battery

Description Spare part number

3-cell, 41-WHr, 3.6-AHr, Li-ion battery L11119-855

Before removing the battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the optical drive (see Optical drive on page 28).

5. Remove the bottom cover (see Bottom cover on page 31).

Remove the battery:

1. Remove the four Phillips M2.0×4.0 screws (1) that secure the battery to the computer.

2. Remove the battery from the computer (2).

Reverse this procedure to install the battery.

34 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Display assembly

NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part

information, see the individual removal subsections.

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the optical drive (see Optical drive on page 28).

5. Remove the bottom cover (see Bottom cover on page 31).

6. Remove the battery (see Battery on page 34).

Remove the display assembly:

1. Disconnect the display cable from the system board ZIF connector (1).

2. Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The

WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.

3. Release the display panel from the retention clips (3) and routing channel built into the left speaker.

4. Release the WLAN antenna cables from the retention clips (3) and routing channel built into the right

speaker.

Component replacement procedures 35

5. Remove the three Phillips M2.5×6.0 screws (4) that secure the display assembly to the computer.

6. Rotate the hinges upward (1).

7. Separate the display from the computer (2).

8. If it is necessary to replace the display bezel or any of the display assembly subcomponents:

a. Release the top edge of the display bezel (1) from the display assembly.

b. Release the left and right edges of the display bezel (2) from the display assembly.

36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

c. Release the bottom edge of the display bezel (3) from the display assembly.

d. Remove the display bezel (4) from the display assembly.

The display bezel is available using the following spare part numbers:

●

L24909-001 - FHD infrared camera

●

L25125-001 - FHD infrared camera, models with a narrow bezel

●

L24908-001 - HD non-infrared camera

●

L25124-001 - HD non-infrared camera, models with a narrow bezel

9. If it is necessary to replace the camera/microphone module:

a. Disconnect the cable (1) from the camera/microphone module.

NOTE: Cables connect to both sides of IR cameras. A single cable connects to only one side of HD

cameras.

Component replacement procedures 37

b. Detach the camera/microphone module (2) from the display back cover. (The module is attached

with double-sided adhesive.)

The camera/microphone module is available using spare part numbers L28105-001 for FHD
infrared camera/microphone modules and L28106-001 for HD non-infrared camera/microphone
modules.

Models with an HD camera

Models with an IR camera

10. If it is necessary to replace the display panel:

a. Remove the four Phillips M2.0×3.0 screws that secure the display panel to the display back cover.

38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

b. Swing the top edge of the display panel (1) up and forward until the panel rests upside down on

the keyboard.

c. Release the adhesive support strip (2) that secures the display panel cable connector to the

display panel.

d. Disconnect the display panel cable (3) from the display panel.

e. Remove the display panel.

The display panel is available using the following spare part numbers:

●

L25206-001 – FHD, anti glare, SVA, non-touch

●

L25207-001 – FHD, anti glare, UWVA, non-touch

Component replacement procedures 39

●

L25208-001 – FHD, BrightView, UWVA, non-touch

●

L25209-001 – FHD, BrightView, UWVA, touch screen

●

L25210-001 – FHD, anti glare, SVA, non-touch

●

L25211-001 – FHD, BrightView, SVA, non-touch

●

L25212-001 – FHD, BrightView, SVA, touch screen

Display panel conductive tape is available using spare part number L29768-001.

11. Pull up on the side of the hinge cover to remove it.

Hinge covers are available using spare part number L24920-001.

12. If it is necessary to replace the display hinges:

a. Remove the two Phillips M2.0×2.5 screws (1) from the top of the hinges.

b. Remove the six Phillips M2.0×3.0 broad head screws (2) from the bottom of the hinges.

40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

c. Remove the display hinges (3).

The display hinges are available using spare part number L24916-001 for models with a standard
bezel or L25132-001 for models with a narrow bezel.

13. If it is necessary to replace the display panel cable:

a. Disconnect the cable from the camera module (1).

NOTE: Cables connect to both sides of IR cameras. A single cable connects to only one side of HD

cameras.

b. Release the cable from the retention clips (2) and routing channel built into the bottom edge of the

display back cover.

c. Remove the display panel cable (3).

The display panel cable is available using the following spare part numbers:

●

L24944-001 – FHD, touch display assembly and an HD non-infrared camera

●

L24945-001 – FHD, touch display assembly and an FHD infrared camera

●

L24946-001 – HD, touch display assembly and an HD non-infrared camera

●

L24947-001 – HD, touch display assembly and an FHD infrared camera

●

L24948-001 – Non-touch display assembly and an HD non-infrared camera

●

L24949-001 – Non-touch display assembly and an FHD infrared camera

Models with an HD camera

Component replacement procedures 41

Models with an IR camera

14. If it is necessary to replace the wireless antenna cables and transceivers:

a. Release the wireless antenna cables from the retention clips (1) and routing channels built into the

sides of the display back cover.

42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

b. Detach the wireless antenna transceivers (2) from the display back cover, and then remove the

antennas from the display back cover. (The wireless antenna transceivers are attached to the
display back cover with double-sided adhesive.)

The wireless antenna cables and transceivers are available using spare part number L24942-001.

Reverse this procedure to reassemble and install the display assembly.

Component replacement procedures 43

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive bracket or the hard drive cable. The hard

drive bracket is available using spare part number L24924-001. The hard drive cable is available using spare
part number L24923-001

Description Spare part number

2-TB, 5400-rpm, SATA, 7.0-mm hard drive 912487-855

1-TB, 5400-rpm, SATA, 7.0-mm, Hybrid 8.0-GB hard drive 924036-855

1-TB, 5400-rpm, SATA, 7.0-mm hard drive 762990-005

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

4. Remove the optical drive (see Optical drive on page 28).

5. Remove the bottom cover (see Bottom cover on page 31).

the computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

6. Remove the battery (see Battery on page 34).

Remove the hard drive:

1. Disconnect the hard drive cable from the ZIF connector on the system board (1).

2. Remove the two Phillips M2.0×4.0 screws (2) that secure the hard drive to the computer.

3. Lift the hard drive out of the computer (3).

44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4. If it is necessary to disassemble the hard drive, disconnect the hard drive cable (1) and pull the rubber

brackets away from each side of the hard drive (2).

Reverse this procedure to reassemble and install the hard drive.

Component replacement procedures 45

WLAN module

Description Spare part number

Intel Wireless-AC 9560 802.11 ac 2×2 WiFi + Bluetooth 5 (non-vPro) L22634-005

Intel Wireless-AC 9461 802.11 ac 1×1 WiFi + Bluetooth 5.0 (non-vPro) L25889-005

Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855

Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855

Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855

Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

3. Disconnect all external devices from the computer.

4. Remove the optical drive (see Optical drive on page 28).

5. Remove the bottom cover (see Bottom cover on page 31).

6. Remove the battery (see Battery on page 34).

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The

WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.

2. Remove the Phillips M2.0×3.0 screw (2) that secures the WLAN module to the computer. (The WLAN

module tilts up.)

46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: The WLAN module is designed with a notch to prevent incorrect insertion.

Reverse this procedure to install the WLAN module.

Component replacement procedures 47

Solid-state drive

Description Spare part number

256-GB, SATA-3, TLC L25202-001

256-GB, PCIe, TLC L25205-001

128-GB, SATA-3, TLC L25204-001

16-GB, PCIe (Optane memory module) L25203-001

Solid-state drive carrier L24936-001

Solid-state drive board L24937-001

Solid-state drive cable L24938-001

Before removing the solid-state drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the optical drive (see Optical drive on page 28).

5. Remove the bottom cover (see Bottom cover on page 31).

6. Remove the battery (see Battery on page 34).

Remove the solid-state drive module from the carrier:

1. Remove the Phillips M2.0×3.0 screw (1) that secures the drive to the carrier.

2. Remove the drive (2) by pulling it away from the connector.

48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

If it is necessary, remove the carrier from the computer and disassemble:

1. Disconnect the solid-state drive board cable from the system board ZIF connector (1).

2. Remove the two Phillips M2.0×3.0 screws (1) that secure the carrier to the computer.

3. Remove the carrier from the computer (3).

4. Disconnect the cable from the ZIF connector on the solid-state drive board (1).

5. Pull the brackets away from the sides of the carrier (2).

6. Remove the Phillips M2.0×3.0 screw (3) that secures the board to the carrier.

7. Remove the board from the carrier (4).

Reverse this procedure to reassemble and install the solid-state drive.

Component replacement procedures 49

Memory module

NOTE: Primary and expansion memory is installed in a side-by-side conguration in the bottom of

the computer. If only one memory module is installed, it must be installed in the socket labeled 1.

Description Spare part number

8-MB, DDR4-2400, 1.2-V 862398-855

4-MB, DDR4-2400, 1.2-V 862397-855

2-MB, DDR4-2400, 1.2-V 864271-855

Update BIOS before adding memory modules

Before adding new memory, make sure you update the computer to the latest BIOS.

CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in

various system problems.

To update BIOS:

1. Navigate to www.hp.com.

2. Click Support, and then click Software & Drivers.

3. Personal Computing

4. In the Enter your HP product name, product number or serial number box, type the computer model

information, and then click Find.

5. (If necessary) Click the link for the computer model.

6. Click the BIOS link.

7. Click the Download button, and then follow the on-screen instructions.

Before removing the memory module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

3. Disconnect all external devices from the computer.

4. Remove the optical drive (see Optical drive on page 28).

5. Remove the bottom cover (see Bottom cover on page 31).

6. Remove the battery (see Battery on page 34).

Remove the memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

(The edge of the module opposite the slot rises away from the computer.)

50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

2. Remove the memory module (2) by pulling the module away from the slot at an angle.

CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do

not touch the components on the memory module.

NOTE: Memory modules are designed with a notch to prevent incorrect insertion.

To protect a memory module after removal, place it in an electrostatic-safe container.

Reverse this procedure to install a memory module.

Component replacement procedures 51

Card reader board

Description Spare part number

Card reader board L24929-001

Card reader board cable L24930-001

Before removing the card reader board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the optical drive (see Optical drive on page 28).

5. Remove the bottom cover (see Bottom cover on page 31).

6. Remove the battery (see Battery on page 34).

Remove the card reader board:

1. Disconnect the cable from the ZIF connector on the card reader board (1).

2. Remove the Phillips M2.0×2.5 screw (2) that secures the board to the computer.

3. Remove the board from the computer (3).

Reverse this procedure to install the card reader board.

52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

TouchPad

Before removing the TouchPad, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

4. Remove the optical drive (see Optical drive on page 28).

5. Remove the bottom cover (see Bottom cover on page 31).

6. Remove the battery (see Battery on page 34).

Remove the TouchPad:

Description Spare part number

TouchPad L24934-001

TouchPad cable L24932-001

TouchPad bracket L24931-001

the computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

1. Remove the three Phillips M2.0×2.5 screws (1) that secure the TouchPad bracket to the computer.

2. Remove the bracket (2) .

3. Disconnect the cable from the ZIF connector on the TouchPad (1).

Component replacement procedures 53

4. Lift to disengage the cable from the adhesive that secures it to the TouchPad (2).

5. Lift the clear plastic from on top of the screws (1).

6. Remove the three Phillips M2.0×2.0 broad head screws (2) that secure the TouchPad to the computer.

7. Remove the TouchPad from the computer (3).

Reverse this procedure to install the TouchPad.

54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Fan

Description Spare part number

Fan (includes cable) L24935-001

Before removing the fan, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the optical drive (see Optical drive on page 28).

5. Remove the bottom cover (see Bottom cover on page 31).

6. Remove the battery (see Battery on page 34).

Remove the fan:

1. Disconnect the fan cable (1) from the system board.

2. Remove the three Phillips M2.0×4.0 screws (2) that secure the fan to the computer.

3. Remove the fan from the computer (3).

Reverse this procedure to install the fan.

Component replacement procedures 55

Heat sink

NOTE: The heat sink spare part kit includes replacement thermal material.

Before removing the heat sink, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

3. Disconnect all external devices from the computer.

4. Remove the optical drive (see Optical drive on page 28).

5. Remove the bottom cover (see Bottom cover on page 31).

6. Remove the battery (see Battery on page 34).

Remove the heat sink:

Description Spare part number

Heat sink for use only on computer models equipped with a graphics subsystem with discrete memory L24940-001

Heat sink for use only on computer models equipped with a graphics subsystem with UMA memory L24939-001

the computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

1. Discrete graphics: In the order indicated on the heat sink, remove the six Phillips M2.0×2.5 screws (1)

that secure the heat sink to the system board.

2. Remove the heat sink (2).

3. UMA graphics: In the order indicated on the heat sink, remove the four Phillips M2.0×2.5 screws (1) that

secure the heat sink to the system board.

56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4. Remove the heat sink (2).

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system

board components each time the heat sink is removed. Replacement thermal material is included with
the heat sink and system board spare part kits.

Discrete memory: Thermal paste is used on the heat sink (1), (3) and associated system board components
(2), (4). Thermal pads are used on the heat sink (5), (7) and associated system board components (6), (8).

UMA memory: Thermal paste is used on the heat sink (1) and the processor (2).

Component replacement procedures 57

Reverse this procedure to install the heat sink.

58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

System board

NOTE: All system board spare part kits include a processor and replacement thermal material.

Description Spare part number

System board or use in models with discrete graphics equipped with the following processors:

Intel Core i7-8565U processor and 4 GB of discrete graphics memory L36252-xx1

Intel Core i5-8265U processor and 2 GB of discrete graphics memory L36251-xx1

Intel Core i7-8550U processor and 4 GB of discrete graphics memory L22879-xx1

Intel Core i7-8550U processor and 2 GB of discrete graphics memory L22878-xx1

Intel Core i5-8250U processor and 4 GB of discrete graphics memory L22875-xx1

Intel Core i5-8250U processor and 2 GB of discrete graphics memory L22874-xx1

System board for use in models with UMA graphics equipped with the following processors:

Intel Core i5-8265U processor L36254-xx1

Intel Core i3-8145U processor L36253-xx1

Intel Core i5-8250U processor L22881-xx1

Intel Core i3-8130U processor L22880-xx1

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the optical drive (see Optical drive on page 28), and then remove the following components:

a. Bottom cover (see Bottom cover on page 31)

b. Battery (see Battery on page 34)

c. Hard drive (see Hard drive on page 44)

d. Fan (see Fan on page 55)

When replacing the system board, be sure to remove the following components from the defective system
board and install them on the replacement system board:

●

WLAN module (see WLAN module on page 46)

●

Solid-state drive (see Solid-state drive on page 48)

●

Memory modules (see Memory module on page 50)

●

Heat sink (see Heat sink on page 56)

Remove the system board:

Component replacement procedures 59

1. Disconnect the following cables:

(1) Card reader board cable (from the card reader board)

(2) Display cable

(3) Backlight cable

(4) Keyboard cable

(5) TouchPad cable

(6) WLAN antenna cables

NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/

black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal.

(7) Speaker cable

2. Remove the seven Phillips M2.0×4.0 screws that secure the system board to the computer.

60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3. Lift the left side of the system board (1) until it rests at an angle.

4. Remove the system board (2) by pulling it up and to the left at an angle.

5. Rotate the system board upside down to access the cables underneath (3).

6. Disconnect the card reader cable (1) and power connector cable (2) from the bottom of the system

board.

Reverse this procedure to install the system board.

Component replacement procedures 61

Speakers

Before removing the speakers, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

3. Disconnect all external devices from the computer.

4. Remove the optical drive (see Optical drive on page 28), and then remove the following components:

Description Spare part number

Speakers (include cables) L24941-001

the computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

a. Bottom cover (see Bottom cover on page 31)

b. Battery (see Battery on page 34)

c. Hard drive (see Hard drive on page 44)

d. Fan (see Fan on page 55)

e. System board (see System board on page 59)

Remove the speakers:

1. Remove the screw in the left display hinge, and then rotate the hinge upward (see Display assembly

on page 35).

2. Release the cable from the retention clips and routing channel built into the left speaker (1).

3. Release the cable from the retention clips and routing channel built into the right speaker (2).

4. Release the speaker cable from the retention clips and routing channel built into the computer (3).

5. Remove the speakers (4).

62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Reverse this procedure to install the speakers.

Lock bracket

Description Spare part number

Lock bracket L24941-001

Before removing the lock bracket, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

3. Disconnect all external devices from the computer.

4. Remove the optical drive (see Optical drive on page 28), and then remove the following components:

a. Bottom cover (see Bottom cover on page 31)

b. Battery (see Battery on page 34)

c. Hard drive (see Hard drive on page 44)

d. Fan (see Fan on page 55)

e. System board (see System board on page 59)

Remove the lock bracket:

1. Remove the Phillips M2.0×2.0 broad head screw (1) that secures the lock bracket to the computer.

2. Remove the lock bracket from the computer (2).

Reverse this procedure to install the lock bracket.

Component replacement procedures 63

Power connector cable

Description Spare part number

Power connector cable 810327-006

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the optical drive (see Optical drive on page 28), and then remove the following components:

a. Bottom cover (see Bottom cover on page 31)

b. Battery (see Battery on page 34)

c. Hard drive (see Hard drive on page 44)

d. Fan (see Fan on page 55)

e. System board (see System board on page 59)

Remove the power connector cable:

1. Remove the Phillips M2.5×6.0 screw (1) from the left display hinge.

2. Rotate the left display hinge upward (2).

3. Release the power connector cable from the retention clips and routing channel built into the computer

and speaker (3).

4. Remove the power connector cable from the computer (4).

Reverse this procedure to install the power connector cable.

64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Top cover with keyboard

The top cover with keyboard remains after removing all other spared parts from the computer.

In this section, the rst table provides the main spare part number for the keyboards. The second table
provides the country codes.

Description Spare part number

Keyboard, no backlight, natural silver L24926-xx1

Keyboard, backlit, natural silver L24925-xx1

For use in country or region Spare part number

Canada -DB1

India -002

Japan -291

South Korea -AD1

Taiwan -AB1

Thailand -281

United States -001

Component replacement procedures 65

7 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲ Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.

●

HP Support Assistant

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select My notebook, and then select Specications.

●

Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 66).

2. Select Main, and then make note of the BIOS version.

3. Select Exit, select one of the options, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 67.

66 Chapter 7 Using Setup Utility (BIOS)

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Updating Setup Utility (BIOS) 67

8 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics

Windows on page 68.

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.

1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:

a. Select the Start button, and then select HP Help and Support.

b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as

administrator.

– or –

To access HP PC Hardware Diagnostics Windows from HP Support Assistant:

a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

b. Select Troubleshooting and xes.

c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen

instructions.

NOTE: If you need to stop a diagnostic test at any time, select Cancel.

3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-

digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
provide the Failure ID code.

Downloading HP PC Hardware Diagnostics Windows

●

The HP PC Hardware Diagnostics Windows download instructions are provided in English only.

●

You must use a Windows computer to download this tool because only .exe les are provided.

68 Chapter 8 Using HP PC Hardware Diagnostics

Downloading the latest HP PC Hardware Diagnostics Windows version

To download HP PC Hardware Diagnostics Windows, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your

computer or a USB ash drive.

The tool is downloaded to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, and then enter the product name or

number in the search box that is displayed.

3. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your

computer or a USB ash drive.

The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:

▲

Navigate to the folder on your computer or the USB ash drive where the .exe le was downloaded,
double-click the .exe le, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download

and create the HP UEFI support environment because only .exe les are provided. For more information, see

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 70.

HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.

If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

NOTE: If you need to stop a diagnostic test, press esc.

Using HP PC Hardware Diagnostics UEFI 69

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB ash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version on page 70.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,

and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:

●

HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

●

HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

●

The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select

Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI

Diagnostics version for your computer.

70 Chapter 8 Using HP PC Hardware Diagnostics

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a precongured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a

server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select

Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or

number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, enter the product name or number in the

search box that is displayed, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI

version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:

●

Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

●

Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.

●

Set a location for storing the test results. You can also set the user name and password settings used for
uploads.

●

Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 71

3. Make your customization selections.

4. Select Main, and then Save Changes and Exit to save your settings.

Your changes take eect when the computer restarts.

72 Chapter 8 Using HP PC Hardware Diagnostics

9 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most
products:

●

Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 73).

●

Creating a restore point—You can use Windows tools to create a restore point (see Using Windows

tools on page 73).

●

Creating recovery media (select products only)—You can use HP Recovery Manager or HP Cloud
Recovery Download Tool (select products only) to create recovery media (see Creating HP Recovery

media (select products only) on page 73).

●

Restoring and recovery—Windows oers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 73).

●

Removing the Recovery Partition—To remove the Recovery partition to reclaim hard drive space
(select products only), select the Remove Recovery Partition option of HP Recovery Manager. For more
information, see Removing the HP Recovery partition (select products only) on page 77.

Using Windows tools

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule

regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery
media, allowing you to restore from backup, refresh the computer, and reset the computer to its original
state.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.

▲ Select the Start button, and then select the Get Help app.

NOTE: You must be connected to the Internet to access the Get Help app.

Creating HP Recovery media (select products only)

After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP
Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is
corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.

To check for the presence of the Recovery partition in addition to the Windows partition, right-click the Start
button, select File Explorer, and then select This PC.

NOTE: If your computer does not list the Recovery partition in addition to the Windows partition, contact

support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then
follow the on-screen instructions.

Using Windows tools 73

On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a
bootable USB ash drive. For more information, see Using the HP Cloud Recovery Download Tool to create

recovery media on page 75.

Using HP Recovery Manager to create recovery media

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Before you begin

Before you begin, note the following:

●

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a
safe place.

●

HP Recovery Manager examines the computer and determines the required media storage capacity.

●

To create recovery media, use one of the following options:

NOTE: If the computer does not have a recovery partition, HP Recovery Manager displays the Windows

Create a Recovery Drive feature. Follow the on-screen instructions to create a recovery image on a blank
USB ash drive or hard drive.

–

If your computer has an optical drive with DVD writer capability, be sure to use only high-quality
blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW,
DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs, which are not compatible
with HP Recovery Manager software.

–

If your computer does not include an integrated optical drive with DVD writer capability, you can
use an external optical drive (purchased separately) to create recovery discs, as described above. If
an external optical drive is used, you must connect it directly to a USB port on the computer. It
cannot be connected to a USB port on an external device, such as a USB hub.

–

To create a recovery ash drive, use a high-quality blank USB ash drive.

●

Be sure that the computer is connected to AC power before you begin creating the recovery media.

●

The creation process can take an hour or more. Do not interrupt this process.

●

If necessary, you can exit the program before you have nished creating all of the recovery media. HP
Recovery Manager will nish the current DVD or ash drive. The next time you start HP Recovery
Manager, you will be prompted to continue.

Creating the recovery media

To create HP Recovery media using HP Recovery Manager:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you need to recover the system, see Recovering using HP Recovery Manager on page 75.

74 Chapter 9 Backing up, restoring, and recovering

Using the HP Cloud Recovery Download Tool to create recovery media

To create HP Recovery media using the HP Cloud Recovery Download Tool:

1. Go to http://www.hp.com/support.

2. Select Software and Drivers, and then follow the on-screen instructions.

Restoring and recovery

Restoring and recovery can be performed using one or more of the following options: Windows tools, HP
Recovery Manager, or the HP Recovery partition.

IMPORTANT: Not all methods are available on all products.

Restoring, resetting, and refreshing using Windows tools

Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using

Windows tools on page 73.

Restoring using HP Recovery Manager and the HP Recovery partition

You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore the
computer to the original factory state:

●

Resolving problems with preinstalled applications or drivers—To correct a problem with a
preinstalled application or driver:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Reinstall drivers and/or applications, and then follow the on-screen instructions.

●

Using System Recovery—To recover the Windows partition to original factory content, select the
System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery

media. For more information, see Recovering using HP Recovery Manager on page 75. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 73.

●

Using Factory Reset (select products only)—Restores the computer to its original factory state by
deleting all information from the hard drive and recreating the partitions and then reinstalling the
operating system and the software that was installed at the factory (select products only). To use the
Factory Reset option, you must use HP Recovery media. If you have not already created recovery media,
see Creating HP Recovery media (select products only) on page 73.

NOTE: If you have replaced the hard drive in the computer, you can use the Factory Reset option to

install the operating system and the software that was installed at the factory.

Recovering using HP Recovery Manager

You can use HP Recovery Manager software to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only).

If you have not already created HP Recovery media, see Creating HP Recovery media (select products only)

on page 73.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data that you want to retain. See Using Windows tools on page 73.

Restoring and recovery 75

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct computer

issues.

NOTE: When you start the recovery process, only the options available for your computer are displayed.

Before you begin, note the following:

●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.

●

If the computer hard drive fails, HP Recovery media must be used. This media is created using HP
Recovery Manager. See

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, contact support to obtain recovery media. Go to http://www.hp.com/support, select your country
or region, and then follow the on-screen instructions.

Creating HP Recovery media (select products only) on page 73.

Recovering using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without recovery discs or a recovery USB
ash drive. This type of recovery can be used only if the hard drive is still working.

The HP Recovery partition (select products only) allows System Recovery only.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows

Recovery Environment

‒ or –

For computers or tablets with keyboards attached:

▲

Press f11 while the computer boots, or press and hold f11 as you press the power button.

For tablets without keyboards:

▲

Turn on or restart the tablet, quickly hold down the volume up button, and then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer

boot order, and then follow the on-screen instructions. See Changing the computer boot order

on page 77.

.

Recovering using HP Recovery media

If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can
use HP Recovery media to recover the original operating system and software programs that were installed at
the factory.

▲

Insert the HP Recovery media, and then restart the computer.

76 Chapter 9 Backing up, restoring, and recovering

NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer

boot order, and then follow the on-screen instructions. See Changing the computer boot order

on page 77.

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen

instructions.

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition (select products only) to free
up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP Recovery media. Before removing the Recovery partition, create HP Recovery media. See

Creating HP Recovery media (select products only) on page 73.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

Restoring and recovery 77

10 Specications

Metric U.S.

Computer dimensions

Width 376 mm 14.80 in

Depth 248 mm 9.76 in

Height 22.5 mm 0.89 in

Weight

Solid-state drive models 1865 g 4.11 lbs

Hard drive models 2047 g 4.51 lbs

Solid-state drive with optical drive models 2015 g 4.44 lbs

Hard drive with optical drive models 2129 g 4.69 lbs

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating ‑20°C to 60°C ‑4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft

Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

78 Chapter 10 Specications

11 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113

Requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

The People's Republic of China COC 5

Requirements for all countries 79

Country/region Accredited agency Applicable note number

South Korea EK 4

Sweden CEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

The United Kingdom BSI 1

The United States UL 2

1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler and

wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.

3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese

Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two­pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.

4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

80 Chapter 11 Power cord set requirements

12 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at

http://www.hp.com/recycle.

81

Index

A

AC adapter and battery light,

identifying 6
AC adapter, spare part numbers 22
action keys

airplane mode 13
help 13
identifying 12, 13
keyboard backlight 13
mute 13
next track 13
pause 13
play 13
screen brightness 13
speaker volume 13
switch screen image 13

using 13
airplane mode key 13
antenna

removal 42

spare part number 20, 43
audio

adjusting volume 13
audio, product description 3
audio-out (headphone)/audio-in

(microphone) combo jack,
identifying 7

B

backup, creating 73
backups 73
battery

removal 34

spare part number 18, 34
bezel

removal 36

spare part numbers 19, 37
BIOS

determining version 66

downloading an update 67

starting the Setup Utility 66

updating 66
Bluetooth label 15
boot order, changing 77
bottom components 14

bottom cover

removal 31
spare part number 18, 31

buttons

optical drive eject 6
power 11

C

cables, service considerations 24
camera

identifying 8
camera light, identifying 8
camera, product description 2
camera/microphone module

spare part numbers 20, 38
caps lock light, identifying 10
card reader board

removal 52

spare part number 18, 52
card reader board cable

spare part number 52
chipset, product description 1
components

bottom 14

display 8

keyboard area 9

left side 7

right side 6
computer components 16
connector, power 6
connectors, service considerations

24

control zone 9

D

display assembly

components 19

removal 35

spare part numbers 35
display back cover, spare part

numbers 20
display components 8
display panel

removal 38
spare part numbers 20, 39

display panel cable

removal 41
spare part numbers 20, 41

display panel conductive tape

spare part number 20
display panel, product description 1
drive light, identifying 6
drives 21

precautions 24

preventing damage 24

E

electrostatic discharge 25
equipment guidelines 27
esc key, identifying 12

F

fan

removal 55

spare part number 18, 55
fn key, identifying 12

G

Get Help in Windows 10 action key

13
graphics, product description 1
grounding guidelines 25
guidelines

equipment 27
grounding 25
packaging 26
transporting 26
workstation 26

H

hard drive

product description 2
removal 44
spare part numbers 18, 44

hard drive bracket

removal 45
spare part number 18, 44

hard drive cable

removal 45
spare part number 18, 44

82 Index

HDMI port

identifying 7

HDMI-to-VGA adapter, spare part

number 22

heat sink

removal 56
spare part numbers 18, 56

hinge

removal 40
spare part number 20, 41

hinge covers

spare part number 20

HP PC Hardware Diagnostics UEFI

downloading 70
starting 70
using 69

HP PC Hardware Diagnostics Windows

downloading 68
installing 69
using 68

HP Recovery Manager

correcting boot problems 77
starting 76

HP Recovery media

recovery 76
using 74

HP Recovery partition

recovery 76
removing 77

I

integrated numeric keypad,

identifying 12

internal microphones, identifying 8

J

jacks

audio-out (headphone)/audio-in

(microphone) 7
network 7
RJ-45 (network) 7

K

keyboard

removal 65
spare part number 65

keyboard backlight action key 13
keyboard, product description 3
keyboard/top cover

spare part numbers 17

keypad, integrated numeric 12

keys

action 12
airplane mode 13
esc 12
fn 12
num lock 12
Windows 12

L

labels

Bluetooth 15
regulatory 15
serial number 15
service 15
wireless certication 15

WLAN 15
left control zone, identifying 9
left side components 7
lights

AC adapter and battery 6

camera 8

caps lock 10

drive 6

mute 10

power 10

RJ-45 (network) status 7
lock bracket

removal 63

spare part number 17, 63

M

mass storage devices 21
memory module

product description 1

removal 50

spare part numbers 18, 50
microphone

product description 2, 3
MicroSD memory card reader,

identifying 6
minimized image recovery 76
minimized image, creating 75
model name 1
mute light, identifying 10
mute volume action key 13

N

network jack, identifying 7
next track action key 13

O

operating system, product

description 4

optical drive

product description 2
removal 28
spare part number 18, 22, 28

optical drive bezel, spare part

number 18, 28

optical drive bracket, spare part

number

optical drive eject button,

identifying 6
optical drive, identifying 6
original system recovery 75

P

packaging guidelines 26
pause action key 13
plastic parts, service

considerations 23
play action key 13
ports

HDMI 7
product description 3
USB SuperSpeed 7

USB Type-C 7
power button, identifying 11
power connector

identifying 6
power connector cable

removal 64

spare part number 17, 64
power cord

set requirements 79

spare part numbers 22
power lights, identifying 10
power requirements, product

description 4
processor, product description 1
product description

audio 3
camera 2
chipset 1
display panel 1
external media cards 3
graphics 1
hard drive 2
internal card expansion 3
keyboard 3

18, 28

Index 83

memory module 1
microphone 3
operating system 4
optical drive 2
ports 3
power requirements 4
processors 1
product name 1
security 4
serviceability 5
solid-state drive 2
storage 2
TouchPad 3

wireless 3
product name 1
product name and number,

computer 15

R

recovery 73

discs 74, 76

HP Recovery Manager 75

HP Recovery partition 75

media 76

starting 76

supported discs 74

system 75

USB ash drive 76

using HP Recovery media 74
recovery media

creating using HP Cloud Recovery

Download Tool 75

creating using HP Recovery

Manager 74
creating using Windows tools 73
discs 74
HP Recovery partition 73
USB ash drive 74
using 74

recovery partition, removing 77
regulatory information

regulatory label 15
wireless certication labels 15

Remote HP PC Hardware Diagnostics

UEFI settings

customizing 71
using 71

removal/replacement

procedures 28, 31

restoring 73

right control zone, identifying 9
right side components 6
RJ-45 (network) jack, identifying 7
RJ-45 (network) status lights,

identifying 7

RJ-45 cover

removal 33
spare part number 33

rubber feet

removal 31
spare part number 31

Rubber Foot Kit, spare part number

19, 22

S

screen brightness action keys 13
Screw Kit, spare part number 22
security cable slot, identifying 7
security, product description 4
serial number, computer 15
service considerations

cables 24
connectors 24

plastic parts 23
service labels, locating 15
serviceability, product description 5
slots

memory card reader 6

security cable 7
solid-state drive

product description 2

removal 48

spare part numbers 18, 48
speaker volume action keys 13
speakers

identifying 11

removal 62

spare part number 17, 62
special keys, using 12
storage, product description 2
supported discs, recovery 74
switch screen image action key 13
system board

removal 59

spare part numbers 17, 59
system recovery 75
system restore point, creating 73

T

tools required 23

top cover

removal 65
spare part number 65

TouchPad

removal 53
spare part number 17, 53

TouchPad bracket

removal 53
spare part number 17, 53

TouchPad cable

spare part number 17, 18, 53
TouchPad zone, identifying 9
TouchPad, product description 3
transporting guidelines 26
traveling with the computer 15

U

USB SuperSpeed port, identifying 7
USB Type-C port, identifying 7
USB-C to USB-A dongle, spare part

number 22

V

vents, identifying 11, 14
volume

adjusting 13

mute 13

W

webcam/microphone module

removal 37
webcam/microphone module cable

spare part numbers 20
Windows

backup 73

recovery media 73

system restore point 73
Windows key, identifying 12
Windows tools, using 73
wireless antenna

removal 42

spare part number 20, 43
wireless certication label 15
wireless, product description 3
WLAN antenna

removal 42

spare part number 20, 43
WLAN antennas, identifying 8
WLAN device 15
WLAN label 15

84 Index

WLAN module

removal 46
spare part numbers 18, 46

workstation guidelines 26

Index 85