HP Pavilion 15-bc200, Pavilion 15-bc299 Maintenance And Service Manual
HP Pavilion Notebook PC
Model 15-bc200~15-bc299
Maintenance and Service Guide
IMPORTANT! This document is intended for HP authorized service
providers only.
© Copyright 2016 HP Development Company,
L.P.
NVIDIA and Quadro are trademarks and/or
registered trademarks of NVIDIA Corporation in
the U.S. and other countries. Red Hat
Enterprise Linux is a registered trademark of
Red Hat, Inc. in the United States and other
countries. Bluetooth is a trademark owned by
its proprietor and used by HP Inc. under license.
Intel, Pentium, and Core are trademarks of Intel
Corporation in the U.S. and other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: December 2016
First Edition: April 2016
Document Part Number: 854539-002
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Top .......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Button and speakers ......................................................................................................................... 10
Keys ................................................................................................................................................... 11
Using the action keys ........................................................................................................................ 11
Bottom ................................................................................................................................................................. 12
Rear ...................................................................................................................................................................... 14
Locating system information .............................................................................................................................. 14
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components .............................................................................................................................. 16
Display assembly subcomponents ...................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 22
Tools required ...................................................................................................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 23
Drive handling ................................................................................................................................... 23
Grounding guidelines ........................................................................................................................................... 24
Electrostatic discharge damage ........................................................................................................ 24
Packaging and transporting guidelines .......................................................................... 25
Workstation guidelines ................................................................................................... 25
Equipment guidelines ..................................................................................................... 26
5 Removal and replacement procedures for authorized service provider parts .................................................... 27
Component replacement procedures .................................................................................................................. 27
Base enclosure .................................................................................................................................. 27
v
Display assembly ............................................................................................................................... 29
Hard drive .......................................................................................................................................... 31
SSD (M.2) ........................................................................................................................................... 33
Memory .............................................................................................................................................. 34
WLAN module .................................................................................................................................... 37
Battery ............................................................................................................................................... 39
USB board .......................................................................................................................................... 42
Power button board .......................................................................................................................... 43
Fan ..................................................................................................................................................... 45
Heat sink for discrete graphics memory ........................................................................................... 46
Heat sink for CPU and graphics ......................................................................................................... 48
Speakers ............................................................................................................................................ 51
System board .................................................................................................................................... 53
RTC battery ........................................................................................................................................ 55
Power connector ............................................................................................................................... 56
TouchPad ........................................................................................................................................... 58
Display panel ..................................................................................................................................... 61
Webcam ............................................................................................................................................. 67
6 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 69
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 69
7 Backing up, restoring, and recovering ........................................................................................................... 71
Creating recovery media and backups ................................................................................................................ 71
Creating HP Recovery media (select products only) ......................................................................... 71
Using Windows tools ........................................................................................................................................... 72
Restore and recovery ........................................................................................................................................... 73
Recovering using HP Recovery Manager ........................................................................................... 73
What you need to know before you get started ............................................................. 73
Using the HP Recovery partition (select products only) ................................................. 74
Using HP Recovery media to recover .............................................................................. 74
Changing the computer boot order ................................................................................ 75
Removing the HP Recovery partition (select products only) ......................................... 76
8 Specications .............................................................................................................................................. 77
Computer specications ...................................................................................................................................... 77
39.62 cm (15.6-in) display specications ........................................................................................................... 78
Hard drive specications ..................................................................................................................................... 78
Solid-state drive specications ........................................................................................................................... 79
vi
9 Power cord set requirements ........................................................................................................................ 80
Requirements for all countries ............................................................................................................................ 80
Requirements for specic countries and regions ................................................................................................ 80
10 Recycling .................................................................................................................................................. 82
Index ............................................................................................................................................................. 83
vii
viii
1 Product description
Category Description
Product Name HP Pavilion Notebook PC
Processors Intel Core™ i7-7700 HQ (2.8GHz, turbo up to 3.8 GHz), 2400 MHz/6 MB L3, Quad, TDP 45W, cTDP 35 W
Intel Core i5-7300 HQ (2.5 GHz, turbo up to 3.5 GHz), 2400 MHz/6 MB L3, Quad, TDP 45W, cTDP 35 W
Chipset Intel HM175
Graphics Internal graphics:
Intel HD Graphics 630
Hybrid graphics:
Nvidia N17 P-G0 (GeForce GTX 1050M) with up to 2048 MB of dedicated video memory (12 8Mx32 GDDR5 x 4
PCs, 1.5V/7Gbps)
Nvidia N17P-G0 (GeForce GTX 1050M) with up to 4096MB of dedicated video memory (256Mx32 GDDR5 x 4
PCs, 1.5V/7Gbps)
Support HD Decode, DX12, and HDMI
Support Optimus
Support GPS (GPU Performance Scaling)
Panel 16:9 Ultra Wide Aspect Ratio
15.6" FHD WLED AntiGlare (1920x1080) slim-at (3.2mm) UWVA, eDP
15.6" FHD WLED AntiGlare (1920x1080) slim-at (3.2mm) UWVA, eDP
Touch solution with ush glass, multitouch enabled
Memory Two SODIMM slots - customer non-accessible/non-upgradeable
DDR4-2400 Dual Channel Support
Supports up to 16GB max system memory
4096MB (4096MB x 1)
6144MB (2048MB x 1 + 4096MB x 1)
8192MB (4096MB x 2)
8192MB (8192MB x 1)
12288MB (8192MB +4096MB)
16384MB (8192MB x 2)
Hard drive Supports all 7mm/9.5mm, SATA 2.5" HDDs
Support M.2 SATA Storage
Accelerometer / HDD protection support
Single HDD congurations
1TB (7200) 9.5mm
2 TB (5400) 9.5mm
1
Category Description
PCIe NVMe TLC M.2 SSD
256 GB
512 GB
HDD+SSD congurations
1TB (7200) 9.5mm HDD + 256GB PCIe NVMe TLC M.2 SSD
1TB (7200) 9.5mm HDD + 128GB M.2 SATA-3 SSD (Value)
2TB (5400) 9.5mm HDD + 128 GB M.2 SATA-3 SSD (Value)
Optical drive (External
USB)
Camera and
Microphone
Audio B&O Play
Ethernet Integrated 10/100/1000 NIC
Wireless Integrated Wireless options with dual antennas (M.2/PCIe):
External media cards HP Multi-Format Digital Media Card Reader
9.5 mm tray load - SATA - External USB ODD (Aluminium material)
DVD+/-RW Double-Layer SuperMulti
HP TrueVision HD:
HP Wide Vision HD Camera - indicator LED, USB2.0, BSI sensor, f2.0, 88° WFOV
720p by 30 frames per second
Dual array Digital Microphones w/ appropriate software - beam forming, echo cancellation, noise suppression
Enable HP Noise Cancellation
Support HP Audio Boost
Dual Speakers
Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.2 Combo Adapter (non vPRO)
Intel WiDi support
Compatible with Miracast-certied devices
Support SD/SDHC/SDXC
Push-Push Insertion/Removal
Internal card
expansion
Ports Hot Plug / Unplug and auto detect for correct output to wide-aspect vs. standard aspect video
2 Chapter 1 Product description
One M.2 slot for WLAN
One M.2 slot for SSD
(auto adjust panel resolution to t embedded panel and external monitor connected)
HDMI v2.0 supporting: up to 4096x2160 @ 60Hz
Headphone / Microphone Combo Jack
USB 2.0 Ports on Unit:
1 (left side)
USB 3.0 Ports on Unit:
2 (1 on the left side ; 1 on the right side)
RJ-45 / Ethernet
Category Description
AC Smart Pin adapter plug
Keyboard/pointing
devices
Power requirements Batteries:
Mechanical
Requirements
Full Size Backlit 3 Coat paint island-style keyboard with numeric key pad in Natural Silver nish
Full Size Backlit 3 Coat paint island-style Keyboard with numeric key pad in Modern Gold nish
TouchPad Requirements:
Clickpad with image sensor
Multitouch gestures enabled
Support Modern Trackpad Gestures
Taps enabled as default
4cell prismatic battery - 63.3 Whr (4175 mAh)
Battery life enhancement
Supports battery fast charge
AC Adapters:
●
150 W
●
1M length power cord
Chassis Buttons
Power
LED indicators
Security TPM 2.0
Kensington Security Lock
Operating system Preinstalled:
Windows 10
Windows 10 Pro
For Developed Market (ML):
Windows 10 Home ML
Windows 10 Home High End ML
For Emerging Market (EM/SL):
Windows 10 Home EM/SL
Windows 10 Home High End EM/SL/China
CPPP Windows 10 Home China Language Edition
CPPP Windows 10 Home High End China Language Edition
SEAP Windows 10 Home Single Language Edition
SEAP Windows 10 Home High End
FreeDOS 2.0 (select products only)
Serviceability End user replaceable parts:
AC adapter
3
Category Description
Raw Panel Replacement
4 Chapter 1 Product description
2 External component identication
Right side
Description
(1) Memory card reader (select products only) Reads optional memory cards that enable you to store,
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the
memory card reader.
(2) Drive light (select products only)
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
(4) HDMI port Connects an optional video or audio device, such as a high-
(5) RJ-45 (network) jack/status lights Connects a network cable.
(6) Power connector Connects an AC adapter.
(7) AC adapter and battery light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive (select products only).
external drive, printer, scanner or USB hub.
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
●
White: The AC adapter is connected and the battery is
fully charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
Right side 5
Description
Left side
Description
(1) Security cable slot Attaches an optional security cable to the computer.
●
Amber: The AC adapter is connected and the battery is
charging.
●
O: The battery is not charging.
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled or
stolen.
(2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select All apps, select HP Help
and Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
6 Chapter 2 External component identication
Display
Component Description
(1) Internal microphones Record sound.
(2) Camera light On: The camera is in use.
(3) Camera Allows you to video chat, record video, or record still images. Some
also provide HD (high-denition) or 3D capability, apps for gaming,
or facial recognition software like Windows Hello. For details about
using Windows Hello, see “Securing your computer and information”.
To use your camera:
●
Type camera in the taskbar search box, and then select
Camera.
●
On select products, type Intel RealSense in the taskbar search
box to explore additional features, demos, and apps.
(4) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Display 7
Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identication
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
(3) Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
letters.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Top 9
Button and speakers
Component Description
(1) Power button
(2) Speakers Produce sound.
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲ Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
10 Chapter 2 External component identication
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key, action keys, or the spacebar.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) num lock key (select products only) Alternates between the navigational and numeric functions on
(5) Integrated numeric keypad (select products
only)
Using the action keys
●
An action key performs an assigned function.
●
The icon on each action key illustrates the function for that key.
●
To use an action key, press and hold the key.
Icon Description
the integrated numeric keypad.
When num lock is on, the keypad can be used like an external
numeric keypad.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Top 11
Icon Description
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
Bottom
Description
Vents (2) Enable airow to cool internal components.
12 Chapter 2 External component identication
Description
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to
cycle on and o during routine operation.
Bottom 13
Rear
Description
Vent Enables airow to cool internal components.
Locating system information
Important system information is located on the bottom edge of the tablet or on the keyboard base. You may
need the information when travelling internationally or when you contact support:
(1): Warranty period
(2): Serial number
(3): Product number
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
(4): Model number
14 Chapter 2 External component identication
Using Windows, briey press the fn+esc key combination to display the System Information screen, which
provides the product name and serial number of your computer, as well as information about the memory,
processor, BIOS, and keyboard.
Locating system information 15
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Locating system information on page 14 for
details.
16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display panel (see Display assembly on page 29)
(2) Top cover with TouchPad and keyboard (see TouchPad on page 58 for a detailed list of country codes)
(3) TouchPad (included with top cover) (see TouchPad on page 58 for a detailed list of country codes)
(4) Speaker Kit 858976-001
(5) USB board cable 856729-001
(6) RTC battery 741976-001
(7) Power connector (includes cable) 858021-001
Computer major components 17
Item Component Spare part number
(8) Power button board 858974-001
Power button board cable 858966-001
(9) Solid-state drive
GNRC SSD 128 GB 2280 M2 SATA-3 Value TL 827560-017
GNRC SSD 256 GB 228 0M2 PCIe 3x4SS NVMeTLC TL 847109-005
GNRC SSD512GB 2280M2PCIe3x4SS NVMeTLC TL 847110-002
(10) System board (see System board on page 53)
(11) Memory
4 GB 2133 MHz 1.2v DDR4 shared 820569-005
8 GB 2133 MHz 1.2v DDR4 shared 820570-005
2 GB 2133 MHz 1.2v DDR4 shared 851379-005
GNRC-SODIMM 4GB 2400MHz 1.2v DDR4 862397-855
GNRC-SODIMM 8GB 2400MHz 1.2v DDR4 862398-855
ASSY-SODIMM 2GB 2400MHz 1.2v DDR4 864271-855
(12) WLAN module11AC 7265NV M.2 D0 MOW 793840-005
(13) Heat sink for CPU and graphics 725625-001
(14) Heat sink for products with discrete graphics
For products with discrete graphics 950M/960M/965M 856668-001
For products with discrete graphics GTX1050 920563-001
(15) USB board 858975-001
(16) Hard drive
1 TB 7200 RPM SATA RAW 9.5mm 766644-005
2 TB 5400 RPM SATA RAW 9.5 mm 801808-005
Hard drive cable 858969-001
(17) Hard drive bracket 913937-001
(18) Battery cable 858968-001
(19) Fan 858970-001
(20) Battery
3C 61WH 5.37Ah LI TE03061XL-PR 849910-850
4C 63Wh 4.112A LI TE04063XL-PL 905277-855
(21) Base enclosure
In Natural Silver nish 858963-001
In Modern Gold nish 858964-001
18 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Item Component Spare part number
(1) Bezel
For non-touch screens 856725-001
For non-touch 3D screens 856726-001
(2) Webcam
GNRC WC 1p NM U3 1080p Intel 3D 781624-005
GNRC WC 1p DM U2 Mjpeg 720p VDH2 PA 833962-011
GNRC WC 1p DM U2 Mjpeg 720p VDH SF 846006-003
3D Webcam cable 859445-001
(3) Raw panel
Display assembly subcomponents 19
Item Component Spare part number
15.6" FHD WLED AntiGlare (1920x1080) slim-at (3.2mm) SVA, eDP, Special Deal, 220 nits 842484-003
Display panel kit 15.6 AG FHD for touch screens 859098-001
Display panel kit 15.6 AG UHD for touch screens 859099-001
(4) Hinge assembly
For non-touch screens 856741-001
For touch screens 856742-001
(5) Hinge cap assembly for touch screens 856748-001
(6) Hinge cap assembly for non-touch screens 856747-001
(7) WLAN antenna 856923-001
(8) Display cable
Full high-denition display cable for products not equipped with a touch screen 856733-001
Full high-denition display cable for products with a 3D non-touch screen 856734-001
High-denition display cable for products with a non-touch screen 856735-001
High-denition display cable for products with a 3D non-touch screen 856736-001
Full high-denition display cable for products with a touch screen 856737-001
High-denition display cable for products with a touch screen 856738-001
(9) Back cover
In Natural Silver nish, with antenna for non-touch screen 856713-001
In Modern Gold nish, with antenna for non-touch screen 856714-001
In Natural Silver nish, with antenna, for non-touch 3D screens 856716-001
In Modern Gold nish, with antenna, for non-touch 3D screens 856717-001
In Natural Silver nish, with antenna for touch screens 856719-001
In Modern Gold nish, with antenna for touch screens 856720-001
Miscellaneous parts
Component Spare part number
AC adapter
120W adapter PFC S-3P SLIM 4.5MM 710415-001
150W adapter PFC SMART 4.5mm SLIM 776620-001
GNRC DCIN CA 10P STD 4.5mm 120W L50 TL connector 858021-001
Hard drive bracket 913937-001
HP HDMI to VGA adapter 701943-001
Microphone board 857471-001
20 Chapter 3 Illustrated parts catalog
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