HP Pavilion 15-bc000, Pavilion 15-bc099, Pavilion 15-bc200, Pavilion 15-bc399, Pavilion 15-bc299 Maintenance And Service Manual
...
HP Pavilion Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016, 2017 HP Development
Company, L.P.
NVIDIA and Quadro are trademarks and/or
registered trademarks of NVIDIA Corporation in
the U.S. and other countries. Red Hat
Enterprise Linux is a registered trademark of
Red Hat, Inc. in the United States and other
countries. Bluetooth is a trademark owned by
its proprietor and used by HP Inc. under license.
Intel, Pentium, and Core are trademarks of Intel
Corporation in the U.S. and other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Third Edition: September 2017
Second Edition: December 2016
First Edition: April 2016
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Your product does not support Windows 8 or
Windows 7
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on this product or
provide any Windows 8 or Windows 7 drivers
on http://support.hp.com.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Document Part Number: 854539-003
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
Model numbers: 15-bc000~15-bc099 .................................................................................................................. 1
Model numbers: 15-bc200~15-bc299 .................................................................................................................. 4
Model numbers: 15-bc300~15-bc399 .................................................................................................................. 7
2 External component identication ................................................................................................................ 11
Right side ............................................................................................................................................................. 11
Left side ............................................................................................................................................................... 12
Display ................................................................................................................................................................. 13
Keyboard area ...................................................................................................................................................... 14
TouchPad ........................................................................................................................................... 14
Lights ................................................................................................................................................. 15
Button and speakers ......................................................................................................................... 16
Special keys ....................................................................................................................................... 17
Action keys ........................................................................................................................................ 18
Bottom ................................................................................................................................................................. 19
Rear ...................................................................................................................................................................... 20
Locating system information .............................................................................................................................. 20
3 Illustrated parts catalog .............................................................................................................................. 21
Computer major components .............................................................................................................................. 21
Display assembly subcomponents ...................................................................................................................... 24
Miscellaneous parts ............................................................................................................................................. 26
4 Removal and replacement procedures preliminary requirements .................................................................... 27
Tools required ...................................................................................................................................................... 27
Service considerations ......................................................................................................................................... 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 28
Drive handling ................................................................................................................................... 28
Grounding guidelines ........................................................................................................................................... 29
Electrostatic discharge damage ........................................................................................................ 29
Packaging and transporting guidelines .......................................................................... 30
Workstation guidelines ................................................................................................... 30
Equipment guidelines ..................................................................................................... 31
v
5 Removal and replacement procedures for authorized service provider parts .................................................... 32
Component replacement procedures .................................................................................................................. 32
Base enclosure .................................................................................................................................. 32
Battery ............................................................................................................................................... 34
Hard drive .......................................................................................................................................... 37
Solid-state drive (M.2) ....................................................................................................................... 39
Memory .............................................................................................................................................. 40
WLAN module .................................................................................................................................... 43
Heat sink ............................................................................................................................................ 44
PCH heat sink ..................................................................................................................................... 45
USB board .......................................................................................................................................... 47
Power button board .......................................................................................................................... 48
TouchPad ........................................................................................................................................... 49
Fans ................................................................................................................................................... 51
Speakers ............................................................................................................................................ 52
System board .................................................................................................................................... 53
RTC battery ........................................................................................................................................ 55
Power connector ............................................................................................................................... 56
Display assembly ............................................................................................................................... 58
6 Using Setup Utility (BIOS) ............................................................................................................................. 65
Starting Setup Utility (BIOS) ................................................................................................................................ 65
Updating Setup Utility (BIOS) .............................................................................................................................. 65
Determining the BIOS version ........................................................................................................... 65
Downloading a BIOS update .............................................................................................................. 66
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 67
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 68
Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) ........................................... 68
Customizing Remote HP PC Hardware Diagnostics (UEFI) settings ................................................. 68
8 Backing up, restoring, and recovering ........................................................................................................... 70
Creating recovery media and backups ................................................................................................................ 70
Using HP Recovery media (select products only) ............................................................................. 70
Using Windows tools ......................................................................................................................... 71
Using the HP Cloud Recovery Download Tool (select products only) ............................................... 72
Restore and recovery ........................................................................................................................................... 72
Recovering using HP Recovery Manager ........................................................................................... 72
What you need to know before you get started ............................................................. 72
Using the HP Recovery partition (select products only) ................................................. 73
vi
Using HP Recovery media to recover .............................................................................. 74
Changing the computer boot order ................................................................................ 74
Removing the HP Recovery partition (select products only) ......................................... 74
9 Specications .............................................................................................................................................. 75
Computer specications ...................................................................................................................................... 75
39.62 cm (15.6-in) display specications ........................................................................................................... 76
Hard drive specications ..................................................................................................................................... 76
Solid-state drive specications ........................................................................................................................... 77
10 Power cord set requirements ...................................................................................................................... 78
Requirements for all countries ............................................................................................................................ 78
Requirements for specic countries and regions ................................................................................................ 78
11 Recycling .................................................................................................................................................. 80
Index ............................................................................................................................................................. 81
vii
viii
1 Product description
Model numbers: 15-bc000~15-bc099
Category Description
Product Name HP Pavilion Notebook PC
15-bc000~15-bc099
Processors 6th generation Intel® Core™ i7 processor
Intel Core i7-6700HQ (2.6 GHz, turbo up to 3.5 GHz), 2133 MHz/6 MB L3, Quad, TDP 45W, cTDP 35 W
6th generation Intel Core i5 processor
Intel Core i5-6300HQ (2.3 GHz, turbo up to 3.2 GHz), 2133 MHz/6 MB L3, Quad, TDP 45W, cTDP 35 W
6th generation Intel Core i3 processor
Intel Core i3-6100H (2.7 GHz, turbo up to 2.7 GHz), 2133 MHz/3 MB L3, Dual, TDP 35 W
Chipset Intel HM170
Graphics Internal graphics:
Intel HD Graphics 530
Hybrid graphics:
Nvidia N16 P-GT (GeForce GTX 950M) with up to 2048 MB of dedicated video memory
Nvidia N16 P-GX (GeForce GTX 960M) with up to 2048 MB of dedicated video memory
Nvidia N16 P-GX (GeForce GTX 960M) with up to 4096 MB of dedicated video memory
Support HD Decode, DX12, and HDMI
Support Optimus
Support GPS (GPU Performance Scaling)
Panel 16:9 Ultra Wide Aspect Ratio (touch and non-touch)
15.6-inch, Full High-Denition (FHD)(1920x1080), WLED, AntiGlare, slim-at (3.2 mm), UWVA, eDP, 220 nits
15.6-inch, FHD (1920x1080), WLED, AntiGlare, slim-at (3.2 mm) UWVA, eDP, 250 nits, bridged to 220 nits
15.6-inch, Ultra High-Denition (UHD)(3840x2160), Pentile, WLED, AntiGlare, uslim-at (2.6 mm), UWVA, eDP
Touch solutions with ush glass, multitouch enabled
Memory Two SODIMM slots - customer non-accessible/non-upgradeable
DDR4-2133 Dual Channel Support (DDR4-2400 bridge to DDR4-2133)
Supports up to 16 GB max system memory
4096 MB (4096 MB x 1)
6144 MB (2048 MB x 1 + 4096 MB x 1)
8192 MB (4096 MB x 2)
Model numbers: 15-bc000~15-bc099 1
Category Description
8192 MB (8192 MB x 1)
12288 MB (8192 MB +4096 MB)
16384 MB (8192 MB x 2)
Hard drive Supports all 7mm/9.5mm, SATA 2.5-inch hard drives
Accelerometer/Hard drive protection support
Single hard drive congurations
1 TB, 7200 rpm, 9.5 mm
2 TB, 5400 rpm, 9.5 mm
PCIe, NVMe, TLC, M.2 solid-state drives
256 GB
512 GB
HDD+SSD congurations
1 TB, 7200 rpm, 9.5 mm hard drive + 256 GB, PCIe, NVMe, TLC, M.2 solid-state drive
1 TB, 7200 rpm, 9.5 mm hard drive + 128 GB, SATA-3, M.2 solid-state drive (value)
2 TB, 5400 rpm, 9.5 mm hard drive + 128 GB, SATA-3, M.2 solid-state drive (value)
Optical drive (External
USB)
Camera and
Microphone
Audio B&O Play
Ethernet Integrated 10/100/1000 NIC
9.5 mm tray load - SATA - External USB optical drive (aluminium material)
DVD+/-RW Double-Layer SuperMulti
HP TrueVision HD
HP Wide Vision HD Camera - indicator LED, USB 2.0, BSI sensor, f2.0, 88° WFOV
720p by 30 frames per second
Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise
suppression
Intel RealSense 3D Camera
Intel RealSense 3D camera - indicator LED, USB 3.0, 85° WFOV
1080p by 30 frames per second, 4x depth resolution
Support Windows Hello
Dual array digital microphones with appropriate software
Enable HP Noise Cancellation
Support Smart Amp
Dual speakers
Wireless Integrated wireless options with dual antennas (M.2/PCIe)
2 Chapter 1 Product description
Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (non vPRO)
Intel WiDi support
Category Description
Compatible with Miracast-certied devices
External media cards HP Multi-Format Digital Media Card Reader
Support SD/SDHC/SDXC
Push-push insertion/removal
Internal card
expansion
Ports Hot Plug/Unplug and auto detect for correct output to wide-aspect vs. standard aspect video
Keyboard/pointing
devices
One M.2 slot for WLAN modules
One M.2 slot for solid-state drives
(auto adjust panel resolution to t embedded panel and external monitor connected)
HDMI v2.0 supporting: up to 4096x2160 @ 60Hz
Connect HDMI 2.0 to dGPU
Headphone/Microphone combo jack
USB 2.0 port
1 (left side)
USB 3.0 ports
2 (1 on the left side; 1 on the right side)
RJ-45/Ethernet
AC Smart Pin adapter plug
Keyboard
Full size, , 3-coat paint, island-style keyboard with numeric keypad
TouchPad requirements
Clickpad with image sensor
Multitouch gestures enabled
Support Modern Trackpad Gestures
Taps enabled as default
Power requirements Battery
3-cell prismatic battery - 61.5 Whr (5360 mAh)
Battery life enhancement
Supports battery fast charge (90 minutes = 90% charged)
AC adapter
120 W
1 meter length power cord
Security TPM 2.0
Kensington Security Lock
Operating system Preinstalled
Model numbers: 15-bc000~15-bc099 3
Category Description
Windows 10
Windows 10 Professional
For Developed Market (ML)
Windows 10 Home ML
Windows 10 Home High End ML
For Emerging Market (EM/SL)
Windows 10 Home EM/SL
Windows 10 Home High End EM/SL
CPPP Windows 10 Home China Language Edition
SEAP Windows 10 Home Single Language Edition
SEAP Windows 10 Home High End
FreeDOS 2.0
Serviceability End user replaceable parts
AC adapter
Model numbers: 15-bc200~15-bc299
Category Description
Product Name HP Pavilion Notebook PC
Model numbers: 15-bc200~15-bc299
Processors Intel Core i7-7700HQ (2.8 GHz, turbo up to 3.8 GHz), 2400 MHz/6 MB L3, Quad, TDP 45W, cTDP 35W
Intel Core i5-7300HQ (2.5 GHz, turbo up to 3.5 GHz), 2400 MHz/6 MB L3, Quad, TDP 45W, cTDP 35W
Chipset Intel HM175
Graphics Internal graphics
Intel HD Graphics 630
Hybrid graphics
Nvidia N17 P-G0 (GeForce GTX 1050M) with up to 2048 MB of dedicated video memory
Nvidia N17P-G0 (GeForce GTX 1050M) with up to 4096MB of dedicated video memory
Support HD Decode, DX12, and HDMI
Support Optimus
Support GPS (GPU Performance Scaling)
Panel 16:9 Ultra Wide Aspect Ratio (touch and non-touch)
4 Chapter 1 Product description
15.6-inch, FHD (1920x1080), WLED, AntiGlare, slim-at (3.2mm), UWVA, eDP (220 nits)
15.6-inch, FHD (1920x1080), WLED, AntiGlare, slim-at (3.2mm), UWVA, eDP (250 nits, bridged to 220 nits)
Category Description
15.6-inch, UHD (3840x2160), Pentile, WLED, AntiGlare, uslim-at (2.6mm), UWVA, eDP
Touch solution with ush glass, multitouch enabled
Memory Two SODIMM slots - customer non-accessible/non-upgradeable
DDR4-2400 Dual Channel Support
Supports up to 16 GB max system memory
4096 MB (4096 MB x 1)
6144 MB (2048 MB x 1 + 4096 MB x 1)
8192 MB (4096 MB x 2)
8192 MB (8192 MB x 1)
12288 MB (8192 MB +4096 MB)
16384 MB (8192 MB x 2)
Hard drive Supports all 7mm/9.5mm, SATA 2.5" hard drives
Support M.2 SATA Storage
Accelerometer/HDD protection support
Single hard drive congurations
Optical drive (External
USB)
Camera and
Microphone
1 TB, 7200 rpm, 9.5 mm
2 TB, 5400-rpm, 9.5 mm
PCIe, NVMe, TLC, M.2 solid-state drives
256 GB
512 GB
Hard drive + solid-state drive congurations
1 TB, 7200 rpm, 9.5 mm hard drive + 256 GB, PCIe, NVMe, TLC, M.2 solid-state drive
1 TB, 7200 rpm, 9.5 mm hard drive + 128 GB M.2, SATA-3, solid-state drive (value)
2 TB, 5400 rpm, 9.5 mm hard drive + 128 GB M.2 SATA-3, solid-state drive (value)
9.5 mm tray load - SATA - External USB optical drive (aluminium material)
DVD+/-RW Double-Layer SuperMulti
HP TrueVision HD
HP Wide Vision HD Camera - indicator LED, USB2.0, BSI sensor, f2.0, 88° WFOV
720p by 30 frames per second
Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise
suppression
HP Noise Cancellation
Audio B&O Play
Supports HP Audio Boost
Dual speakers
Model numbers: 15-bc200~15-bc299 5
Category Description
Ethernet Integrated 10/100/1000 NIC
Wireless Integrated Wireless options with dual antennas (M.2/PCIe)
Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (non vPRO)
Intel WiDi support
Compatible with Miracast-certied devices
External media cards HP Multi-Format Digital Media Card Reader
Supports SD/SDHC/SDXC
Push-push insertion/removal
Internal card
expansion
Ports Hot Plug/Unplug and auto detect for correct output to wide-aspect vs. standard aspect video
Keyboard/pointing
devices
One M.2 slot for WLAN module
One M.2 slot for solid-state drives
(auto adjust panel resolution to t embedded panel and external monitor connected)
HDMI v2.0 supporting: up to 4096x2160 @ 60Hz
Headphone/Microphone Combo Jack
USB 2.0 port
1 (left side)
USB 3.0 ports
2 (1 on the left side; 1 on the right side)
RJ-45/Ethernet
AC Smart Pin adapter plug
Keyboards
Full size, backlit, 3-coat paint, island-style keyboard with numeric key pad in natural silver nish
Full size, backlit 3-coat paint, island-style keyboard with numeric key pad in modern gold nish
TouchPad requirements
Power requirements Battery
6 Chapter 1 Product description
Clickpad with image sensor
Multitouch gestures enabled
Support Modern Trackpad Gestures
Taps enabled as default
4-cell prismatic battery - 63.3 Whr (4175 mAh)
Battery life enhancement
Supports battery fast charge
AC Adapters:
150 W
Category Description
1 meter length power cord
Security TPM 2.0
Kensington Security Lock
Operating system Preinstalled
Windows 10
Windows 10 Professional
For Developed Market (ML):
Windows 10 Home ML
Windows 10 Home High End ML
For Emerging Market (EM/SL):
Windows 10 Home EM/SL
Windows 10 Home High End EM/SL
CPPP Windows 10 Home China Language Edition
CPPP Windows 10 Home High End China Language Edition
SEAP Windows 10 Home Single Language Edition
SEAP Windows 10 Home High End
FreeDOS 2.0 (select products only)
Serviceability End user replaceable parts:
AC adapter
Model numbers: 15-bc300~15-bc399
Category Description
Product Name HP Pavilion Notebook PC
Model numbers: 15-bc300~15-bc399
Processors Intel Core i7-7500U (2.7 GHz, turbo up to 3.5 GHz), 2133 MHz/4 MB L3, Dual, 15W
Intel Core i5-7200U (2.5 GHz, turbo up to 3.1 GHz), 2133 MHz/3 MB L3, Dual, 15W
Chipset Intel SoC
Graphics Internal graphics:
Intel HD Graphics 620
Hybrid graphics:
Nvidia N16P-GT (GeForce GTX 950M) with up to 2048 MB of dedicated video memory
Nvidia N16P-GT (GeForce GTX 950M) with up to 4096 MB of dedicated video memory
Supports HD Decode, DX12, and HDMI
Model numbers: 15-bc300~15-bc399 7
Category Description
Supports Optimus
Supports GPS (GPU Performance Scaling)
Panels 16:9 Aspect Ratio
15.6-inch, FHD (1920x1080), WLED, AntiGlare, slim-at (3.2mm), SVA, eDP, 220 nits
Memory Two SODIMM slots - customer non-accessible/non-upgradeable
DDR4-2133 Dual Channel Support (DDR4-2400 bridge to DDR4-2133) (for 4 GB/6 GB memory)
DDR4-2133 Dual Channel Support (DDR4-2400/2666 bridge to DDR4-2133) (for 8 GB memory)
Supports up to 8 GB max system memory
4096 MB (4096 MB x 1)
6144 MB (2048 MB x 1 + 4096 MB x 1)
8192 MB (8192 MB x 1)
Hard drive Supports all 7 mm/7.2 mm/9.5 mm, SATA 2.5-inch hard drives
Supports M.2 SATA storage
Accelerometer/Hard drive protection support
Single hard drive congurations
1 TB, 5400 rpm, 9.5 mm/7.2 mm
Dual storage congurations
1 TB, 5400 rpm, 9.5 mm/7.2 mm hard drive + 128 GB SATA, TLC, M.2 solid-state drive
Optical drive (External
USB)
Camera and
Microphone
Audio Audio Brand: B&O Play
Ethernet Integrated 10/100/1000 NIC
Wireless Integrated Wireless options with dual antennas (M.2/PCIe)
9.5 mm tray load - SATA - External USB optical drive (aluminium material)
DVD+/-RW Double-Layer SuperMulti
HP Wide Vision HD Camera
HP Wide Vision HD Camera - indicator LED, USB2.0, BSI sensor, f2.0, 88° WFOV
720p by 30 frames per second
Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise
suppression
HP Noise Cancellation
Audio Control Panel: B&O Play Audio Control
Supports HP Audio Boost
Dual Speakers
External media cards HP Multi-Format Digital Media Card Reader
8 Chapter 1 Product description
Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (non vPRO)
Compatible with Miracast-certied devices
Category Description
Support SD/SDHC/SDXC
Push-push insertion/removal
Internal card
expansion
Ports Hot Plug/Unplug and auto detect for correct output to wide-aspect vs. standard aspect video
Keyboard/pointing
devices
One M.2 slot for WLAN module
One M.2 slot for solid-state drives
(auto adjust panel resolution to t embedded panel and external monitor connected)
HDMI v2.0 supporting: up to 4096x2160 @ 60Hz
Headphone/Microphone combo jack
USB 2.0 port:
1 (left side)
USB 3.0 ports:
2 (1 on the left side; 1 on the right side)
RJ-45/Ethernet
AC Smart Pin adapter plug
Keyboard
Full size, 3-coat paint, island-style keyboard
TouchPad requirements
Clickpad with image sensor
Multitouch gestures enabled
Support Modern Trackpad Gestures
Taps enabled as default
Power requirements Battery
3-cell prismatic battery - 61.5 Whr (5360 mAh)
Battery life enhancement
Supports battery fast charge (90 minutes = 90% charged)
AC adapter
120 W with power cords
1 meter conventional power cord with sticker label (C5)
Security TPM 2.0 (rmware)
Kensington Security Lock
Operating system Preinstalled
Windows 10
Windows 10 Professional
For Developed Market (ML)
Model numbers: 15-bc300~15-bc399 9
Category Description
Windows 10 Home ML
Windows 10 Home Plus ML
For Emerging Market (EM/SL)
Windows 10 Home EM/SL
Windows 10 Home Plus EM/SL
For the People’s Republic of China market
CPPP Windows 10 Home High End China Language Edition
CPPP Windows 10 Home China Language Edition
FreeDOS 2.0 (select products only)
Serviceability End user replaceable parts:
AC adapter
10 Chapter 1 Product description
2 External component identication
Right side
Component Description
(1) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access
information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card
until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory card reader.
(2) Drive light
(3) USB 3.0 SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or
(4) HDMI port Connects an optional video or audio device, such as a high-denition television,
(5) RJ-45 (network) jack/status
lights
(6) Power connector Connects an AC adapter.
(7) Battery light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard drive.
smartwatch, and provides high-speed data transfer.
NOTE: Cables and/or adapters (purchased separately) may be required.
any compatible digital or audio component, or a high-speed High-Denition
Multimedia Interface (HDMI) device.
Connects a network cable.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
●
White: The AC adapter is connected and the battery is fully charged.
●
Blinking white: The AC adapter is disconnected and the battery has reached
a low battery level.
●
Amber: The AC adapter is connected and the battery is charging.
●
O: The battery is not charging.
Right side 11
Left side
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) USB 2.0 port Connects a USB device, such as a cell phone, camera, activity tracker, or
(3) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or
NOTE: The security cable is designed to act as a deterrent, but it may not
prevent the computer from being mishandled or stolen.
smartwatch, and provides data transfer.
smartwatch, and provides high-speed data transfer.
(4) Audio-out (headphone)/Audio-
in (microphone) combo jack
Connects optional powered stereo speakers, headphones, earbuds, a headset, or
a television audio cable. Also connects an optional headset microphone. This jack
does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before
putting on headphones, earbuds, or a headset. For additional safety information,
refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer speakers are
disabled.
12 Chapter 2 External component identication
Display
Component Description
(1) Internal microphones Record sound.
(2) Camera light On: One or more cameras are in use.
(3) Camera Allows you to video chat, record video, and record still images. Some cameras also
allow a facial recognition logon to Windows, instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware and software
installed on your product.
(4) WLAN antennas* Send and receive wireless signals to communicate with wireless local area
networks (WLANs).
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 13
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items on the screen.
(2) Left control zone Textured area that allows you to perform additional gestures.
(3) Right control zone Textured area that allows you to perform additional gestures.
14 Chapter 2 External component identication
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.
(3) Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a power-saving
state that uses the least amount of power.
●
On: Computer sound is o.
●
O: Computer sound is on.
Keyboard area 15
Button and speakers
Component Description
(1) Power button
(2) Speakers Produce sound.
●
When the computer is o, press the button to turn on the computer.
●
When the computer is on, press the button briey to initiate Sleep.
●
When the computer is in the Sleep state, press the button briey to exit
Sleep.
●
When the computer is in Hibernation, press the button briey to exit
Hibernation.
CAUTION: Pressing and holding down the power button results in the loss of
unsaved information.
If the computer has stopped responding and shutdown procedures are ineective,
press and hold the power button down for at least 5 seconds to turn o the
computer.
To learn more about your power settings, see your power options:
▲
Right-click the Power icon , and then select Power Options.
16 Chapter 2 External component identication
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with the fn key.
(2) fn key Executes specic functions when pressed in combination with another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard backlight
feature o or on.
(5) num lock key Alternates between the navigational and numeric functions on the integrated
numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When num lock is
pressed, the keypad can be used like an external numeric keypad.
NOTE: If the keypad function is active when the computer is turned o, that
function is reinstated when the computer is turned back on.
Keyboard area 17
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 17.
▲
Icon Description
To use an action key, press and hold the key.
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn o the privacy screen.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Opens the “How to get help in Windows 10” webpage.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Stops audio or video playback of a CD, a DVD, or a BD.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes or restores speaker sound.
18 Chapter 2 External component identication
Icon Description
Bottom
Turns the wireless feature on or o.
NOTE: A wireless network must be set up before a wireless connection is possible.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
Component Description
Vents Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components
and prevent overheating. It is normal for the internal fan to cycle on and o
during routine operation.
Bottom 19
Rear
Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent
overheating. It is normal for the internal fan to cycle on and o during routine operation.
Locating system information
Important system information is located on the bottom edge of the tablet or on the keyboard base. You may
need the information when travelling internationally or when you contact support:
(1): Warranty period
(2): Serial number
(3): Product number
(4): Model number
Using Windows, briey press the fn+esc key combination to display the System Information screen, which
provides the product name and serial number of your computer, as well as information about the memory,
processor, BIOS, and keyboard.
20 Chapter 2 External component identication
Loading...