HP P800 User Manual

HP Smart Array Controllers for HP Integrity Servers User Guide

Part Number 469987-002 March 2009 (Second Edition)

© Copyright 2008, 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express

warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

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Intended audience

This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.

Hardware features........................................................................................................................ 5

E500 model .............................................................................................................................................5

P700m model...........................................................................................................................................6

P800 model ............................................................................................................................................. 6

Summary of controller features and capabilities............................................................................................. 7

Features common to all controller models............................................................................................ 7

Model-specific features..................................................................................................................... 8

Overview of the installation procedure ..........................................................................................10

Quick installation procedure (Windows or Linux)......................................................................................... 10

Installing the controller hardware.................................................................................................. 12

Preparing the server................................................................................................................................. 12

Installing the controller board.................................................................................................................... 12

Connecting storage devices...................................................................................................................... 13

Connecting internal storage ............................................................................................................ 13

Connecting external storage ...........................................................................................................13

SAS cable part numbers................................................................................................................. 14

Updating the firmware ................................................................................................................ 15

Methods for updating the firmware (Windows or Linux)................................................................................ 15

Configuring an array .................................................................................................................. 16

Utilities available for configuring an array.................................................................................................. 16

Comparing the utilities ............................................................................................................................. 16

Using ORCA........................................................................................................................................... 17

Using ACU............................................................................................................................................. 18

Installing device drivers and Management Agents .......................................................................... 19

Systems using Microsoft Windows............................................................................................................. 19

Installing device drivers .................................................................................................................. 19

Installing the Event Notification Service ............................................................................................ 19

Installing Management Agents ........................................................................................................19

Systems using Linux ................................................................................................................................. 19

Installing Management Agents ........................................................................................................20

Upgrading or replacing controller options ..................................................................................... 21

Replacing the E500 cache........................................................................................................................ 21

Replacing the P700m cache battery........................................................................................................... 21

Replacing a P800 cache battery ...............................................................................................................24

Replacing the P800 cache module or controller........................................................................................... 29

Replacing, moving, or adding hard drives..................................................................................... 32

Identifying the status of a hard drive .......................................................................................................... 32

Recognizing hard drive failure .................................................................................................................. 33

Effects of a hard drive failure .......................................................................................................... 34

Compromised fault tolerance .......................................................................................................... 34

Recovering from compromised fault tolerance.................................................................................... 34

Contents 3

Replacing hard drives.............................................................................................................................. 35

Factors to consider before replacing hard drives................................................................................35

Automatic data recovery (rebuild).................................................................................................... 36

Upgrading hard drive capacity ....................................................................................................... 38

Moving drives and arrays ........................................................................................................................ 38

Adding drives......................................................................................................................................... 39

Diagnosing array problems.......................................................................................................... 41

Controller board runtime LEDs................................................................................................................... 41

Runtime LEDs for E500 model ......................................................................................................... 41

Runtime LEDs for P700m model ....................................................................................................... 42

Runtime LEDs for P800 model.......................................................................................................... 43

Battery pack LEDs.................................................................................................................................... 44

Diagnostic tools ...................................................................................................................................... 45

Electrostatic discharge................................................................................................................. 47

Preventing electrostatic discharge..............................................................................................................47

Grounding methods to prevent electrostatic discharge.................................................................................. 47

Regulatory compliance notices ..................................................................................................... 48

Federal Communications Commission notice............................................................................................... 48

FCC rating label............................................................................................................................ 48

Class A equipment......................................................................................................................... 48

Class B equipment......................................................................................................................... 48

Declaration of conformity for products marked with the FCC logo, United States only....................................... 49

Modifications.......................................................................................................................................... 49

Cables................................................................................................................................................... 49

Canadian notice (Avis Canadien).............................................................................................................. 49

European Union regulatory notice .............................................................................................................50

BSMI notice............................................................................................................................................ 50

Chinese notice ........................................................................................................................................ 50

Japanese notice ...................................................................................................................................... 51

Korean notice ......................................................................................................................................... 51

Battery replacement notice........................................................................................................................ 51

Taiwan battery recycling notice................................................................................................................. 52

Acronyms and abbreviations........................................................................................................ 53

Index......................................................................................................................................... 54

Contents 4

Hardware features

E500 model

Item ID Description

1 Connector for mini-SAS port 1E (external), 4x wide 2 Connector for mini-SAS port 2E (external), 4x wide 3 40-bit, 256-MB cache module (also known as array accelerator)

CAUTION: Do not use this controller with cache modules designed for other controller models,

because the controller can malfunction and you can lose data. Also, do not transfer this cache module to a different controller module, because you can lose data.

Hardware features 5

P700m model

Item ID Description

1 Status LEDs (runtime LEDs). To interpret the illumination pattern of

these LEDs, see "Controller board runtime LEDs (on page 41)". 2 Connector (not used on HP Integrity servers). 3 Cache module (also known as array accelerator). 4 Connector for the cable to an optional cache battery that upgrades

the cache to BBWC. This connector is absent on some P700m

models. 5 Mezzanine connector to system board.

P800 model

Hardware features 6

Item ID Description

1 Connector for mini-SAS ports 1E and 2E (external), each 4x wide 2 Heartbeat LED (flashes green when operating normally and amber

if the board has failed) 3 Activity LED for external ports 4 SAS port 3I (internal), 4x wide 5 SAS port 4I (internal), 4x wide 6 Cache module (also known as array accelerator) 7 (Optional) Batteries for cache module

Two batteries are normally sufficient, but you can add a third

battery to provide extra security against loss of system power.

Summary of controller features and capabilities

This section describes the most commonly referenced controller features. For other features, specifications, and information about system requirements, see the HP website (http://www.hp.com/products/smartarray the controller is loaded with the latest firmware.

). To get the full benefit of all controller features, be sure that

Features common to all controller models

Feature Details

Temperature range Operating, 10° to 55°C (50° to 131°F)

Storage, -30° to 60°C (-22° to 140°F)

Relative humidity (noncondensing)

Time required to recharge battery*

Duration of battery backup* If the battery is fully charged and less than 3 years old, more than 2

Battery life expectancy* More than 3 years PCIe transfer rate Up to 2 GB/s in each direction SAS transfer rate 1.2 GB/s for each wide port at peak bandwidth Drive types supported 3.0 Gb/s SAS or 1.5 Gb/s SATA hard drives. Also supports OBDR

Maximum logical drive size 8 ZB (8 x 1021 bytes) Maximum number of physical

devices Maximum number of logical

drives

*For controllers that use battery-backed write cache.

Operating, 10% to 90% Storage, 5% to 90%

From 15 minutes to 2 hours, depending on the initial battery charge level

days

tape drives. For more information about OBDR, see the HP website (http://www.hp.com/go/obdr

255 (total of hard drives, expanders, and SEPs)

Hardware features 7

Model-specific features

HP Smart Array E500 Controller features

In HP Integrity servers, the E500 controller does not support RAID-level or stripe-size migration, array capacity expansion, or logical drive extension.

Feature Description

Board type Low-profile, PCIe stand-up board Dimensions, cm* 16.8 x 7.0 x 1.8 Dimensions, in* 6.6 x 2.8 x 0.7 Maximum number

of physical drives Maximum power

required (approximate)

RAID levels 0, 1, and 1+0; with cache battery, also RAID 5 Battery kit option

part number Cache size 40 bits, 256 MB I/O connection to

the system board

*These dimensions exclude the board bracket.

100 external

14 W

Not supported on Integrity servers

PCIe x8 edge connector

HP Smart Array P700m Controller features

Feature Description

Board type Type I, 4-port, PCIe mezzanine board Dimensions, cm 11.3 x 10.0 x 2.0 Dimensions, in 4.5 x 4.0 x 0.8 Maximum number

of physical drives Maximum power

required (approximate)

RAID levels 0, 1, 1+0, and 5; with cache battery, also RAID 6 Battery kit option

part number Cache size 72 bits, 512 MB (64 MB is used by the onboard

I/O connection to the system board

*These dimensions exclude the board bracket.

108 external

9.30 W

453779-001

processor) Grid array mezzanine connector

Hardware features 8

HP Smart Array P800 Controller features

Feature Description

Board type Full-size, PCIe stand-up board Dimensions, cm* 31.1 x 11.1 x 1.2 Dimensions, in* 12.3 x 4.4 x 0.5 Maximum number of

physical drives Maximum power

required (approximate)

RAID levels 0, 1, 1+0, and 5; with cache battery, also RAID 6 Battery kit option part

number Cache size 72 bits, 512 MB (48 MB is used by the onboard

I/O connection to the system board

*These dimensions exclude the board bracket.

108 (internal + external)

25 W

398648-001

processor) PCIe x8 edge connector

Hardware features 9

Overview of the installation procedure

Quick installation procedure (Windows or Linux)

Before installing the controller, refer to the support matrix on the HP website (http://www.hp.com/products1/serverconnectivity support the controller.

To install the controller:

1. Power down the server.

2. Unplug the AC power cord from the power outlet.

3. Unplug the power cord from the server.

4. Install the controller hardware ("Installing the controller hardware" on page 12).

5. If necessary, install additional physical drives.

) to confirm that the server and operating system

The number of drives in the server determines the RAID level that is autoconfigured when the server is powered up (next step).

6. Power up the server.

7. Update the controller firmware ("Methods for updating the firmware (Windows or Linux)" on page

15).

When the firmware update process is complete, the server reboots and runs through a POST procedure. This POST procedure halts briefly during controller initialization and prompts you to open ORCA.

8. Open ORCA ("Configuring an array" on page 16).

o If using a headless console, press the Esc+8 key combination. o Otherwise, press the F8 key.

9. Configure the logical boot drive, and then exit from ORCA.

If the server is using Linux, controller installation is complete. When the server is next rebooted, the operating system detects the controller hardware and automatically installs the required driver.

If the server is using Microsoft® Windows®, continue as follows:

1. Load the controller driver from EBSU on the Smart Setup media. (To load the driver, select Load OEM

Boot Drivers in EBSU. For more information about Smart Setup, refer to the HP Smart Setup Guide on

the Smart Setup media.)

2. Run Express Setup.

3. When you have finished installing the operating system as directed during the Express Setup

procedure, remove the operating system CD, and then insert the Smart Setup media.

4. Install the Integrity Support Pack ("Installing device drivers and Management Agents" on page 19).

Controller installation is complete.

Overview of the installation procedure 10

The latest firmware, drivers, utilities, software, and documentation for HP Integrity servers are available on the support page of the HP website (http://www.hp.com/support/itaniumservers

Overview of the installation procedure 11

Installing the controller hardware

Preparing the server

1. Back up all data.

2. Close all applications.

3. Power down the server.

CAUTION: In systems that use external data storage, be sure that the server is the first unit to

be powered down and the last to be powered back up. Taking this precaution ensures that the

4. Power down all peripheral devices that are attached to the server.

5. Unplug the AC power cord from the outlet and then from the server.

system does not erroneously mark the drives as failed when the server is powered up.

6. Disconnect all peripheral devices from the server.

Installing the controller board

WARNING: To reduce the risk of personal injury or damage to the equipment, consult the

safety information and user documentation provided with the server before attempting the installation.

Many servers are capable of providing energy levels that are considered hazardous and are intended to be serviced only by qualified personnel who have been trained to deal with these hazards. Do not remove enclosures or attempt to bypass any interlocks that may be provided

1. Remove or open the access panel.

2. Select an available x8 or larger PCIe slot.

3. Remove the slot cover. Save the retaining screw, if one is present.

4. Install the cache module on the controller.

for the purpose of removing these hazardous conditions.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the

internal system components to cool before touching them.

If the cache module is absent, the controller will not boot.

5. Slide the controller board along the slot alignment guide, if one is present, and then press the board

firmly into the slot so that the contacts on the board edge are properly seated in the system board connector.

6. Secure the controller board in place with the retaining screw. If the slot alignment guide has a latch

(near the rear of the board), close the latch.

7. Connect storage devices to the controller. (For details of the procedure, see "Connecting storage

devices (on page 13).")

Installing the controller hardware 12

Close or replace the access panel, and then secure it with thumbscrews, if any are present.

CAUTION: Do not operate the server for long periods with the access panel open or removed.

Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.

Connecting storage devices

Depending on the controller model, you can connect SAS or SATA drives to the controller internally ("Connecting internal storage" on page 13), externally, or both.

For information about supported drive models for a particular controller, see the controller-specific page

Connecting internal storage

on the HP website (http://www.hp.com/products/smartarray

1. Power down the server.

2. Install hard drives, if necessary. If you want to group some of the drives in an array, they must meet

the following criteria:

o They must be of the same type, either all SAS or all SATA. (This controller does not support

parallel SCSI drives.)

o For efficient use of drive space, they must have comparable capacity.

For additional information about drive installation, see the appropriate section in this guide ("Replacing, moving, or adding hard drives" on page 32) and consult the server documentation and the documentation that accompanied the drives.

3. Use the internal wide SAS cable provided with the server to connect the controller to the drives.

o If the drives are hot-plug capable, connect the internal connector of the controller to the SAS

connector on the hot-plug drive cage.

o If the drives are not hot-plug capable, connect the internal connector of the controller to the non-

hot-plug hard drives.

4. Close or replace the access panel, and secure it with thumbscrews, if any are present.

CAUTION: Do not operate the server for long periods with the access panel open or removed.

Operating the server in this manner results in improper airflow and improper cooling that can

5. Power up the server.

lead to thermal damage.

Connecting external storage

To connect external storage:

1. Power down the server.

2. Connect an external SAS cable to the external port of the controller: a. Pull back the tab on the mini SAS 4x connector on the cable. b. Insert the cable connector into the external port of the controller. c. Release the tab.

Installing the controller hardware 13

Connect the other end of the cable to the SAS input connector of the external storage enclosure:

o If the enclosure uses a standard SAS 4x connector, insert the cable connector into the enclosure

connector, and then tighten the lock screws on the cable connector.

o If the enclosure uses a mini SAS 4x connector, pull back the tab on the cable connector, insert

the cable connector into the enclosure connector, and then release the tab.

4. Power up the enclosure.

5. Power up the server.

SAS cable part numbers

To order additional cables, use the option kit part number.

Approximate cable length

1 m (3 ft) Mini SAS 4x to standard SAS 4x 419570-B21 408908-002 2 m (6 ft) Mini SAS 4x to mini SAS 4x 407339-B21 407344-003 — Mini SAS 4x to standard SAS 4x 419571-B21 408908-003 4 m (13 ft) Mini SAS 4x to mini SAS 4x 432238-B21 407344-004 — Mini SAS 4x to standard SAS 4x 419572-B21 408908-004 6 m (20 ft) Mini SAS 4x to mini SAS 4x 432239-B21 407344-005 — Mini SAS 4x to standard SAS 4x 419573-B21 408908-005

Type of cable Option kit part

number

Cable assembly number

Installing the controller hardware 14

Updating the firmware

Methods for updating the firmware (Windows or Linux)

To update the firmware on the server, controller, or hard drives, use Smart Components. The most recent version of a particular component is available on the support page of the HP website (http://www.hp.com/support

1. Find the most recent version of the component that you require.

2. Follow the instructions for installing the component on the server. These instructions are provided on

the same Web page as the component.

3. Follow the additional instructions that describe how to use the component to flash the ROM. These

instructions are provided with each component.

). Some components are also available on the Smart Setup media.

Updating the firmware 15

Configuring an array

Utilities available for configuring an array

Two utilities are available for configuring an array on an HP Smart Array controller in an HP Integrity server: ORCA and ACU.

• ORCA is a simple utility that is used mainly to configure the first logical drive in a new server before

the operating system is loaded.

• ACU is an advanced utility that enables you to perform many complex configuration tasks.

For more information about the features of these utilities and for instructions for using the utilities, see the Configuring Arrays on HP Smart Array Controllers Reference Guide. This guide is available on the Documentation CD that is provided in the controller kit.

Whichever utility you use, remember the following factors when you build an array:

• All drives in an array must be of the same type (for example, all SAS or all SATA).

• For the most efficient use of drive space, all drives within an array should have approximately the

same capacity. Each configuration utility treats every physical drive in an array as if it has the same capacity as the smallest drive in the array. Any excess capacity of a particular drive cannot be used in the array and so is unavailable for data storage.

• The more physical drives that an array has, the greater the probability that the array will experience

a drive failure during any given period. To guard against the data loss that occurs when a drive fails, configure all logical drives in an array with a suitable fault-tolerance (RAID) method.

Comparing the utilities

NOTE: A + in the appropriate column indicates that the feature or procedure is supported,

Supported features ACU ORCA

Uses a graphical interface + -Available in languages other than English + -Available on CD + -Uses a wizard to suggest the optimum configuration for an unconfigured controller + -Describes configuration errors + -Suitable for configuration while online + -Suitable for configuration while offline -- +

Supported procedures ACU ORCA

Creation and deletion of arrays and logical drives + +

while -- indicates that the feature or procedure is not supported.

Configuring an array 16

Supported procedures ACU ORCA

Assignment of RAID level + + Sharing of spare drives among several arrays + -Assignment of multiple spare drives per array + -Setting of stripe size + -Migration of RAID level or stripe size + -Configuration of controller settings + -Expansion of an array + -Creation of multiple logical drives per array + --

Using ORCA

1. Power up the server.

POST runs, and any array controllers that are in the server are initialized one at a time. During each controller initialization process, POST halts for several seconds while an ORCA prompt message appears.

2. At the ORCA prompt, do one of the following:

o If you are connected using a headless console, press the Esc+8 key combination. o In all other situations, press the F8 key.

The ORCA main menu appears, enabling you to create, view, or delete a logical drive.

To create a logical drive using ORCA:

1. Select Create Logical Drive.

Configuring an array 17

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