HP p6720f, H5P88AAABA, HPE-400f, BQ472AA, H3L72AA-ABA User Manual

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Understanding hard disk drive space

The hard disk drive on the Hewlett-Packard and Compaq computers with the Microsoft® Windows® operating system preinstalled may appear to be smaller than the size stated in the product specifications, in the documentation, or on the box. Hard disk drives are described and advertised by manufacturers in terms of decimal (base 10) capacity. Microsoft Windows and other programs, such as FDISK, use the binary (base 2) numbering system.

In decimal notation, one megabyte (MB) is equal to 1,000,000 bytes, and one gigabyte (GB) is equal to 1,000,000,000 bytes. In the binary numbering system, one megabyte is equal to 1,048,576 bytes, and one gigabyte is equal to 1,073,741,824 bytes. Because of the different measuring systems, you may see a difference between the size reported by Microsoft Windows and the size advertised. The storage capacity of the hard disk drive is as advertised.

Microsoft Windows reports smaller capacity in the Windows Explorer tool and in the computer window because it shows information about one partition on the hard disk drive at a time. One of the partitions contains the System Recovery information.

Note about systems configured with 4 GB of memory

For computers with a 32 bit operating system, all memory above 3 GB may not be available because of system resource requirements.

This limitation is not limited to HP and Compaq systems. The memory above 3 GB is used for system resources.

Confirming total memory

The system BIOS displays the full 4 GB of installed memory.

1. Turn on the PC.

2. Press F10. The BIOS menu is displayed. Confirm the Total Installed Memory.

Table of contents

1 Getting information ..................................................................................................... 1

Safety information ........................................................................................... 2

2 Setting up your computer .......................................................................................... 3

Protecting your computer ................................................................................ 4

Connecting to the Internet .............................................................................. 5

Transferring files and settings to your new computer ..................................... 6

3 Troubleshooting and maintenance ........................................................................... 6

Computer does not start ................................................................................. 7

Power .............................................................................................................. 8

Display (monitor) ............................................................................................. 8

Keyboard and mouse (with cable) ................................................................ 10

Keyboard and mouse (wireless) ................................................................... 11

Speakers and sound ..................................................................................... 12

Internet access ............................................................................................. 12

Software troubleshooting .............................................................................. 13

Maintenance ................................................................................................. 16

System recovery ........................................................................................... 18

4 Customer care ..........................................................................................................

Product information ....................................................................................... 23

Support information ...................................................................................... 24

Warranty print on demand statement ........................................................... 26

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23.

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1 Getting information

Type of information Where to find

● Set up your computer. Setup poster included with your computer.

● See how-to videos about

using the features of your

computer.

Use the computer.

●

● Connect to the Internet.

Recover factory settings.

●

Learn how to use the

●

Microsoft Windows 7

operating system.

Find Windows 7 password

●

information.

● Troubleshoot the most

common computer hardware

and software issues.

● Find links to driver updates.

Read frequently asked

●

questions.

Find electronic user guides

●

and specifications for your

computer model.

Order parts and find

●

additional troubleshooting

help.

Visit

http://www.hp.com/supportvideos (English only)

Getting Started (this guide)

Help and Support

Click Start, and then click Help and Support or visit

go/win7.

Windows 7 troubleshooting tools

1. Click Start, click Control Panel, and then click System and

Security.

2. Under Action Center, click Find and fix problems

(troubleshooting).

HP Support website:

http://www.hp.com/support

http://www.hp.com/

Upgrade or replace

●

components of your

computer.

Upgrading and Servicing Guide

Click Start, click All Programs, and then click HP User Manuals.

If the guide is not available there, visit

http://www.hp.com/support

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Type of information Where to find

Find computer warranty

●

information.

● Get technical support.

Get up-to-date information

●

and help from the Windows

community.

● Connect to a TV. Watching and Recording TV

Get special utilities for

●

computer owners.

Maintain your computer. HP Support Assistant — Maintains your computer performance and

●

● Find safety and regulatory

notices.

Limited Warranty and Support Guide or the Warranty and Support

Information included with your computer.

Click Start, click All Programs, and then click HP User Manuals.

http://www.hp.com/support/consumer-forum

Click Start, click All Programs, and then click HP User Manuals.

If the guide is not available there, visit

PC Help & Tools folder

Click Start, click All Programs, and then click PC Help & Tools.

resolve problems faster by using automated updates, on-board

diagnostics, and guided assistance.

Click Start, click All Programs, click HP, and then click HP Support

Assistant.

Safety & Regulatory Information

Click Start, click All Programs, and then click HP User Manuals or visit

http://www.hp.com/ergo.

http://www.hp.com/support

Find ergonomic information. Safety & Comfort Guide

●

Click Start, click All Programs, and then click HP User Manuals or visit

http://www.hp.com/ergo.

Safety information

For more information, refer to the Regulatory and Safety Information document in the HP User Manuals folder. Click Start, All Programs, and then click HP User Manuals.

2 Chapter 1 Getting information ENWW

WARNING! To reduce the risk of electrical shock or damage to your equipment:

• Place the computer in a location away from water, dust, moisture, and soot. These can increase the inside temperature, or can cause fire or electrocution.

• Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

• Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.

• Disconnect power from the equipment by unplugging the power cord from the electrical outlet. To prevent direct exposure to laser beam, do not try to open the enclosure of the CD or DVD drives.

• The power supply is preset for the country/region in which you purchased your computer. If you move, check the voltage requirements for your new location before plugging the computer into an AC power outlet.

WARNING! The computer may be heavy; be sure to use ergonomically correct lifting procedures when moving the computer.

To reduce the risk of serious injury read the Safety & Comfort Guide. The guide is located on the web at

http://www.hp.com/ergo.

2 Setting up your computer

NOTE: Some features might not be available on systems that are shipped

without a version of Microsoft Windows.

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1. Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or where it can be stepped on or damaged by placing furniture on it.

2. Connect all power cords from the monitor, computer, and accessories to a power surge protection device that is specifically labeled as having surge protection, an uninterruptible power supply (UPS), or a similar device. If the computer has a television tuner, or a modem or telephone connection, protect the computer by using surge protection with these signal inputs as well. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to the computer.

3. Download and install operating system updates.

a. Find out what operating system and version your computer is currently

running.

(Click Start > Control Panel and double-click System. The operating system and version are shown under Windows edition.)

b. Open your internet browser and go to

http://www.hp.com/support.

Safety information

c. Select your country and language, if necessary, and click Support &

Drivers.

d. Select Download drivers and software (and firmware), type your

computer model name and number in the product field, and press Enter.

e. If necessary, select your computer model from Product search

results.

f. Select your computer operating system.

g. Click Download next to each update you wish to download.

h. Follow the on-screen instructions to install each downloaded update.

4. Look in the computer box for additional printed details or updates.

5. Read the Safety and Regulatory Information document in the HP User

Manuals folder.

6. Read the Safety & Comfort Guide for proper workstation setup, posture, health and work habits, and electrical and mechanical safety information. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo.

Protecting your computer

Computer risk Computer feature

Unauthorized use of the

computer or user account

Unauthorized access to

Setup Utility, BIOS settings,

and other system

identification information

Computer viruses Antivirus software

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User password

A password is a group of characters that you choose to secure computer

information.

Administrator password

The free trial antivirus software that is preinstalled on your computer can detect

most viruses, remove them, and, in most cases, repair damage caused by

viruses. For protection against new viruses beyond the trial period, purchase an

extended update service.

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