HP OMEN Notebook PC 15
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. NVIDIA is a trademark
of NVIDIA Corporation in the U.S. and other
countries. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: October 2014
Document Part Number: 784080-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the useraccessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 3
Finding your hardware and software information ................................................................................................ 3
Display ................................................................................................................................................................... 4
Right side ............................................................................................................................................................... 5
Rear ........................................................................................................................................................................ 6
Top ......................................................................................................................................................................... 7
3 Illustrated parts catalog .............................................................................................................................. 12
Computer major components ............................................................................................................................. 12
Miscellaneous parts ............................................................................................................................................. 14
Display assembly subcomponents ..................................................................................................................... 15
Sequential part number listing ........................................................................................................................... 16
4 Removal and replacement preliminary requirements ..................................................................................... 19
Tools required ...................................................................................................................................................... 19
Service considerations ........................................................................................................................................ 19
Grounding guidelines ........................................................................................................................................... 19
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 23
Computer replacement procedures .................................................................................................................... 23
Bottom cover ....................................................................................................................................................... 23
Disconnecting the battery ................................................................................................................................... 25
WLAN module ...................................................................................................................................................... 26
Solid-state drive (M.2) ......................................................................................................................................... 28
Heat sink and fans ............................................................................................................................................... 29
Battery ................................................................................................................................................................. 31
TouchPad ............................................................................................................................................................. 33
System board ....................................................................................................................................................... 34
Power button board ............................................................................................................................................. 37
Power connector cable ........................................................................................................................................ 38
Speakers .............................................................................................................................................................. 39
Light modules ...................................................................................................................................................... 40
Display assembly ................................................................................................................................................. 41
v
6 Specifications ............................................................................................................................................. 47
Computer specifications ...................................................................................................................................... 47
Solid-state drive specifications ........................................................................................................................... 48
15.6-inch display specifications .......................................................................................................................... 48
7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ................................................................... 49
Starting Setup Utility (BIOS) ................................................................................................................................ 49
Updating the BIOS ................................................................................................................................................ 49
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 50
8 Backing up, restoring, and recovering ........................................................................................................... 52
Creating recovery media and backups ................................................................................................................ 52
Restore and recovery .......................................................................................................................................... 53
9 Power cord set requirements ........................................................................................................................ 56
Requirements for all countries ........................................................................................................................... 56
Requirements for specific countries and regions ............................................................................................... 56
10 Recycling .................................................................................................................................................. 58
Index ............................................................................................................................................................. 59
vi
1 Product description
Category Description
Product Name HP OMEN Notebook PC 15
Processor 4th generation Intel® Core™ i7 processors
Intel Core i7-4710HQ (2.5 GHz, turbo up to 3.5 GHz) 1600 MHz/6 MB Cache, 47W
Chipset Intel HM87 Express Chipset
Graphics Internal graphics
Intel HD Graphics 4600
NVIDIA Discrete PCI Express x8 Graphics
NVIDIA GeForce GTX 860M (N15P-GX) with 2048MB of dedicated video memory
NVIDIA GeForce GTX 860M (N15P-GX) with 4096MB of dedicated video memory
Supports BD playback with HD Decode, DX11 support, and HDMI
Panel 15.6-in (1920×1080), antiglare, full high-definition (FHD), UWVA at 72% Color Gamut, white
light-emitting diode (WLED); 16:9 ultra wide aspect ratio; typical brightness: 300 nits
Flush glass design
Touchscreen, multi-touch enabled
Memory No SODIMM slots - not customer accessible / upgradeable
DDR3L-1600MHz Dual Channel Support
Supports up to 16 GB maximum system memory in the following configurations:
●
16 GB
●
8 GB
Storage Single M.2 SSD configuration as storage:
●
512 GB, MLC, PCIe, M.2.2280
●
256 GB, MLC, PCIe, M.2.2260
●
128 GB, TLC, SATA, M.2.2280
Audio and video HP TrueVision HD camera, fixed (no tilt) with activity light, 1920×1080 by 30 frames per second
Dual array digital microphones with appropriate software - beam forming, echo cancellation,
noise suppression
Beats Audio
Dual speakers
Supports voice recognition
Wireless networking Integrated Wireless options with dual antennas (NGFF/PCIe)
Compatible with Miracast-certified devices
Supports the following adapters:
●
Intel Dual Band Wireless-AC 7260(non v-Pro) 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapte
1
Category Description
●
Intel Wireless 7260BN 802.11 bgn 2x2 WiFi + BT 4.0 Combo Adapter
External media cards HP Multi-Format Digital Media Card Reader
Push-Push Insertion/Removal.
Supports SD, SDHC, SDXC.
Internal cards One NGFF Slot (2230) for WLAN
One NGFF Slot (2260/2280) for SSD
Ports HDMI v1.4b supporting up to 2560×1600 @ 60Hz / 4096×2304 @ 24Hz
One mini Display Port v1.2 supporting Max. 3840×2160 @ 60 Hz resolution
Headphone/microphone combo jack
USB 3.0 ports (4)
Support HP USB Boost (Sleep and Charge) on all four USB 3.0 ports
AC Smart Pin adapter plug
Keyboard/pointing devices Full size Dura Coat island-style keyboard
Touchpad requirements:
●
Multitouch gestures enabled
●
Supports Windows 8 modern trackpad gestures
●
Taps enabled as default
Power requirements Supports the following AC adapters:
●
120-W HP Smart AC adapter (4.5 mm barrel connector)
1.8 meter power cord
Supports a 4-cell, 58-Wh, 3.82-Ah, Li-ion battery
Security Trust Platfom Module (TPM) support
Operating system Preinstalled
Windows 8.1
Windows 8.1 (CPPP) (China only)
Serviceability End user replaceable parts
AC adapter
2 Chapter 1 Product description
2 Getting to know your computer
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer:
1. From the Start screen, type control panel, and then select Control Panel.
2. Select System and Security, select System, and then click Device Manager in the left column.
A list displays all the devices installed on your computer.
–or–
1. From the Start screen, type hp performance advisor, and then select HP Performance Advisor.
–or–
From the Windows desktop, click the HP OMEN Central Ops icon
Performance Advisor.
2. Select Your Computer, and then select Device Information.
A list displays all the devices installed on your computer.
To find information about system hardware components and the system BIOS version number:
▲
Press fn+esc.
–or–
▲
From the Start screen, type hp performance advisor, select HP Performance Advisor, and then
select Your Computer.
Locating software
To find out what software is installed on your computer:
▲
From the Start screen, click the down arrow in the lower-left corner of the screen.
on the taskbar, and then click HP
Finding your hardware and software information 3
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam, from the Start screen, type camera, and then
select Camera from the list of applications.
(5) Internal display switch Turns off the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support
Assistant app.
4 Chapter 2 Getting to know your computer
Right side
Component Description
(1) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
Hold the card label-side up, with connectors facing the slot,
insert the card into the slot, and then press in on the card until it
is firmly seated.
To remove a card:
Press in on the card it until it pops out.
Right side 5
Rear
Component Description
(1) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(2) AC adapter light
(3)
(4)
(5)
(6)
(7)
Power connector Connects an AC adapter.
USB 3.0 ports (4) Connect optional USB devices, such as a keyboard, mouse,
HDMI port Connects an optional video or audio device, such as a high-
Mini DisplayPort Connects an optional digital display device, such as a high-
Audio-out (headphone)/Audio-in (microphone)
jack
●
On: The AC adapter is connected and the battery is
charged.
●
Off: The computer is using battery power.
external drive, printer, scanner or USB hub.
NOTE: Your computer does not include a RJ-45 (network) jack.
To connect to a wired network, you must use a USB Ethernet
adapter (purchased separately).
definition television, any compatible digital or audio component,
or a high-speed HDMI device.
performance monitor or projector.
NOTE: You can connect up to 2 optional display devices with a
Mini DisplayPort splitter (purchased separately).
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices. To access this guide, from
the Start screen, type support, and then select the HP
Support Assistant app.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audioin (microphone).
6 Chapter 2 Getting to know your computer
Top
Touchpad
Component Description
(1) Touchpad zone Reads your finger gestures to move the pointer or activate
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
items on the screen.
TIP: You can disable the touchpad or change the touchpad
sensitivity and click speed.
Top 7
Lights
TIP: You can customize the keyboard lighting.
Component Description
(1)
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(3)
(4)
Power light
Mute light
Wireless light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
●
Off: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
●
Amber: All wireless devices are off.
8 Chapter 2 Getting to know your computer
Buttons and speakers
Component Description
(1)
(2) Speakers (2) Produce sound.
Power button
●
When the computer is off, press the button to turn on the
computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the power
button down for at least 10 seconds to turn off the computer.
To learn more about your power settings, see your power
options. From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep from the list of
applications.
Top 9
Keys
TIP: You can customize these keys in HP OMEN Control.
Component Description
(1) Programmable gaming keys Allow you to create up to 30 different gaming key combinations
when used alone or with the fn, ctrl, alt, or shift keys.
(2) esc key Displays system information when pressed in combination with
the fn key.
(3) fn key Executes frequently used system functions when pressed in
combination with one of the action keys or the esc key.
(4)
(5) Action keys Execute frequently used system functions when pressed in
(6)
Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
TIP: You can disable the Windows key in HP OMEN Control.
combination with the fn key.
NOTE: On select models, the fn+f5 action key turns the
keyboard backlight feature off or on.
Windows application key Displays options for a selected object.
TIP: You can disable the Windows application key in HP OMEN
Control.
10 Chapter 2 Getting to know your computer
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located in one of 3 places depending on your
computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door.
TIP: You can also press fn+esc for system information.
●
Service label—Provides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the model
number. Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select models only)
●
Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a
Digital Product Key electronically installed.
NOTE: This Digital Product Key is automatically recognized and activated by Microsoft Operating
Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HP-approved recovery
methods.
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Top 11
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to
follow the on-screen instructions.
Computer major components
http://partsurfer.hp.com, select your country or region, and then
12 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see
(2) Keyboard/top cover (includes top cover, keyboard, keyboard support bracket, and screws):
For use in Belgium 788603-A41
For use in Canada 788603-DB1
For use in the Czech Republic and Slovakia 788603-FL1
For use in Denmark, Finland, and Norway 788603-DH1
For use in France 788603-051
For use in Germany 788603-041
For use in Greece 788603-151
For use in Italy 788603-061
For use in Japan 788603-291
For use in Latin America 788603-161
For use in the Netherlands 788603-B31
For use in the Portugal 788603-131
For use in the Russia 788603-251
Display assembly subcomponents on page 15.
For use in the Saudi Arabia 788603-171
For use in South Korea 788603-AD1
For use in Spain 788603-071
For use in Switzerland 788603-BG1
For use in the Turkey 788603-141
For use in the United Kingdom and Sinapore 788603-031
For use in the United States 788603-001
(3) TouchPad (includes cable) 788607-001
(4) Light modules (includes left, right, and rear modules and cables) 788604-001
(5) Power button board (includes cable) 788605-001
(6) Heat sink and fans 788600-001
(7) System board equipped with an Intel Core I7-4710 processor, a graphics subsystem with discrete memory, and on-
board system memory (includes thermal grease and thermal pads)
Includes 16-GB of system memory and 4 GB of discrete graphics memory for use in models
without the Windows operating system
Includes 16-GB of system memory and 4 GB of discrete graphics memory for use in models
with Windows 8.1 Standard
Includes 16-GB of system memory and 4 GB of discrete graphics memory for use in models
with Windows 8.1 Professional
788615-001
788615-501
788615-601
Includes 8-GB of system memory and 4 GB of discrete graphics memory for use in models
without the Windows operating system
Computer major components 13
788616-001
Item Component Spare part number
Includes 8-GB of system memory and 4 GB of discrete graphics memory for use in models
with Windows 8.1 Standard
Includes 8-GB of system memory and 4 GB of discrete graphics memory for use in models
with Windows 8.1 Professional
Includes 8-GB of system memory and 2 GB of discrete graphics memory for use in models
without the Windows operating system
Includes 8-GB of system memory and 2 GB of discrete graphics memory for use in models
with Windows 8.1 Standard
Includes 8-GB of system memory and 2 GB of discrete graphics memory for use in models
with Windows 8.1 Professional
(8) Power connector cable (includes cable, bracket, and screws) 788599-001
(9) Battery, 4-cell, 58-Wh, 3.82-Ah, Li-ion 778978-006
(10) WLAN modules:
Intel Wireless 7260BN 802.11 bgn 2x2 WiFi + BT 4.0 Combo Adapter 784640-006
Intel Dual Band Wireless-AC 7260(non v-Pro) 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter 784645-006
(11) Solid-state drive (SSD), M.2
512 GB, MLC, M.2.2260, PCIe 788613-001
256 GB, MLC, M.2.2280, PCIe 788612-001
788616-501
788616-601
788614-001
788614-501
788614-601
128 GB, TLC, M.2.2280, SATA 788611-001
(12) Speaker Kit (includes left and right speakers) 788610-001
(13) Base enclosure (includes rubber feet) 788598-001
Miscellaneous parts
Component Spare part number
120-W HP Smart AC adapter (PFC, 4.5-mm) 710415-001
HP RJ45-to-USB adapter 539614-001
HP HDMI-to-VGA adapter 701943-001
Screw Kit 788609-001
Power cord (3-pin, black, 1.00-m):
For use in Australia 490371-011
For use in Denmark 490371-081
For use in Europe 490371-021
For use in Japan 490371-291
For use in North America 490371-001
For use in the People’s Republic of China 490371-AA1
14 Chapter 3 Illustrated parts catalog
Component Spare part number
For use in South Korea 490371-AD1
For use in Switzerland 490371-111
For use in the United Kingdom and Singapore 490371-031
Display assembly subcomponents
Item Component Spare part number
(1) Display Panel Kit (includes bezel, touch glass, and panel)
NOTE: Must be assembled in a clean room.
(2) Webcam/microphone module 788620-001
(3) Touch control board 788606-001
(4) Display Hinge Kit (includes left/right hinges, LVDS cable, touch control cable, and left and right antennas)
NOTE: The display hinge kit is spared with the display enclosure (788597-001).
(5) Display enclosure (includes the display hinge kit)
NOTE: The display enclosure spare part kit also includes the display hinge kit with left/
right hinges, LVDS cable, touch control cable, and left and right antennas.
788608-001
788597-001
Display assembly subcomponents 15
Sequential part number listing
Spare part number Description
490371-001 Power cord for use in North America (3-pin, black, 1.83-m)
490371-011 Power cord for use in Australia (3-pin, black, 1.83-m)
490371-021 Power cord for use in Europe (3-pin, black, 1.83-m)
490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)
490371-081 Power cord for use in Denmark (3-pin, black, 1.83-m)
490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m)
490371-291 Power cord for use in Japan (3-pin, black, 1.83-m)
490371-AA1 Power cord for use in the People’s Republic of China (3-pin, black, 1.83-m)
490371-AD1 Power cord for use in South Korea (3-pin, black, 1.83-m)
539614-001 HP RJ-45-to-USB adapter
701943-001 HP HDMI-to-VGA adapter
710415-001 120-W HP Smart AC adapter (PFC, 4.5-mm)
778978-006 4-cell, 58-Wh, 3.82-Ah, Li-ion battery
784640-006 Intel Wireless 7260BN 802.11 bgn 2x2 WiFi + BT 4.0 Combo Adapter
784645-006 Intel Dual Band Wireless-AC 7260(non v-Pro) 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter
788597-001 Display enclosure (includes the display hinge kit with left/right hinges, LVDS cable, touch control cable,
and left and right antennas)
788598-001 Base enclosure (includes rubber feet)
788599-001 Power connector cable (includes cable, bracket, and screws)
788600-001 Heat sink
788603-001 Keyboard/top cover in purple finish for use in the United States (includes top cover, keyboard, keyboard
support bracket, and screws)
788603-031 Keyboard/top cover in purple finish for use in the United Kingdom and Singapore (includes top cover,
keyboard, keyboard support bracket, and screws)
788603-041 Keyboard/top cover in purple finish for use in the Germany (includes top cover, keyboard, keyboard
support bracket, and screws)
788603-051 Keyboard/top cover for use in France (includes top cover, keyboard, keyboard support bracket, and
screws)
788603-061 Keyboard/top cover for use in Italy (includes top cover, keyboard, keyboard support bracket, and screws)
788603-071 Keyboard/top cover for use in Spain (includes top cover, keyboard, keyboard support bracket, and screws)
788603-131 Keyboard/top cover for use in Portugal (includes top cover, keyboard, keyboard support bracket, and
screws)
788603-141 Keyboard/top cover for use in Turkey (includes top cover, keyboard, keyboard support bracket, and
screws)
788603-151 Keyboard/top cover for use in Greece (includes top cover, keyboard, keyboard support bracket, and
screws)
16 Chapter 3 Illustrated parts catalog
Spare part number Description
788603-161 Keyboard/top cover for use in Latin America (includes top cover, keyboard, keyboard support bracket, and
screws)
788603-171 Keyboard/top cover for use in Saudi Arabia (includes top cover, keyboard, keyboard support bracket, and
screws)
788603-251 Keyboard/top cover for use in Russia (includes top cover, keyboard, keyboard support bracket, and
screws)
788603-291 Keyboard/top cover for use in Japan (includes top cover, keyboard, keyboard support bracket, and screws)
788603-A41 Keyboard/top cover for use in Belgium (includes top cover, keyboard, keyboard support bracket, and
screws)
788603-AD1 Keyboard/top cover for use in South Korea (includes top cover, keyboard, keyboard support bracket, and
screws)
788603-B31 Keyboard/top cover for use in the Netherlands (includes top cover, keyboard, keyboard support bracket,
and screws)
788603-BG1 Keyboard/top cover for use in Switzerland (includes top cover, keyboard, keyboard support bracket, and
screws)
788603-DB1 Keyboard/top cover for use in Canada (includes top cover, keyboard, keyboard support bracket, and
screws)
788603-DH1 Keyboard/top cover for use in Denmark, Finland, and Norway (includes top cover, keyboard, keyboard
support bracket, and screws)
788603-FL1 Keyboard/top cover for use in the Czech Republic and Slovakia (includes top cover, keyboard, keyboard
support bracket, and screws)
788604-001 Light modules (includes left, right, and rear modules and cables)
788605-001 Power button board (includes cable)
788606-001 Touch control board
788607-001 TouchPad (includes cable)
788608-001 Display Panel Kit (includes bezel, touch glass, and panel)
NOTE: Must be assembled in a clean room.
788609-001 Screw Kit
788610-001 Speaker Kit (includes left and right speakers)
788611-001 128 GB solid-state drive (SSD), M.2.2280, TLC, SATA
788612-001 256 GB solid-state drive (SSD), M.2.2260, MLC, PCIe
788613-001 512 GB solid-state drive (SSD), M.2.2280, MLC, PCIe
788614-001 System board equipped with an Intel Core I7-4710 processor; includes 8-GB of system memory and 2 GB
of discrete graphics memory for use in models without the Windows operating system (includes thermal
grease and thermal pads)
788614-501 System board equipped with an Intel Core I7-4710 processor; includes 8-GB of system memory and 2 GB
of discrete graphics memory for use in models with Windows 8.1 Standard (includes thermal grease and
thermal pads)
788614-601 System board equipped with an Intel Core I7-4710 processor; includes 8-GB of system memory and 2 GB
of discrete graphics memory for use in models with Windows 8.1 Professional (includes thermal grease
and thermal pads)
Sequential part number listing 17
Spare part number Description
788615-001 System board equipped with an Intel Core I7-4710 processor; includes 16-GB of system memory and 4 GB
of discrete graphics memory for use in models without the Windows operating system (includes thermal
grease and thermal pads)
788615-501 System board equipped with an Intel Core I7-4710 processor; includes 16-GB of system memory and 4 GB
of discrete graphics memory for use in models with Windows 8.1 Standard (includes thermal grease and
thermal pads)
788615-601 System board equipped with an Intel Core I7-4710 processor; includes 16-GB of system memory and 4 GB
of discrete graphics memory for use in models with Windows 8.1 Professional (includes thermal grease
and thermal pads)
788616-001 System board equipped with an Intel Core I7-4710 processor; includes 8-GB of system memory and 4 GB
of discrete graphics memory for use in models without the Windows operating system (includes thermal
grease and thermal pads)
788616-501 System board equipped with an Intel Core I7-4710 processor; includes 8-GB of system memory and 4 GB
of discrete graphics memory for use in models with Windows 8.1 Standard (includes thermal grease and
thermal pads)
788616-601 System board equipped with an Intel Core I7-4710 processor; includes 8-GB of system memory and 4 GB
of discrete graphics memory for use in models with Windows 8.1 Professional (includes thermal grease
and thermal pads)
788620-001 Webcam/microphone module
18 Chapter 3 Illustrated parts catalog
4 Removal and replacement preliminary
requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips P0 screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.
Grounding guidelines
Electrostatic discharge
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
Tools required 19
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry.
Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
20 Chapter 4 Removal and replacement preliminary requirements
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive field service tools, such as cutters, screw drivers, and vacuums.
●
When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn off power and input signals before inserting or removing connectors or test equipment.
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the
skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive computerop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or floor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
Grounding guidelines 21
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
22 Chapter 4 Removal and replacement preliminary requirements
5 Removal and replacement procedures for
Authorized Service Provider parts
Computer replacement procedures
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers
should perform the removal and replacement procedures described here. Accessing the internal part could
damage the computer or void the warranty.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to
follow the on-screen instructions.
There are as many as 42 screws that must be removed, replaced, and/or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.
http://partsurfer.hp.com, select your country or region, and then
Labels on page 11 for details.
Bottom cover
Before replacing the bottom cover, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the bottom cover:
1. Close and position the computer upside down with the front toward you.
Computer replacement procedures 23
2. Pry up to remove the rubber strips from the bottom of the computer.
NOTE: You cannot replace the removed rubber strips. You must use new rubber strips when
reassembling the computer. All spare part kits that require removal of the bottom cover include
replacement rubber strips.
3. Remove the 11 Phillips PM2.0×5.0 screws that secure the bottom cover to the computer.
4. Lift the bottom cover off the computer.
24 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Disconnecting the battery
IMPORTANT: Be sure to disconnect or remove the battery before removing any components from the
computer.
Before disconnecting the battery, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see
Disconnect the battery:
▲
Pull to disconnect the battery cable from the system board connector.
Bottom cover on page 23).
Reverse this procedure to connect the battery.
Disconnecting the battery 25
WLAN module
Component Spare part number
Intel Wireless 7260BN 802.11 bgn 2x2 WiFi + BT 4.0 Combo Adapter 784640-006
Intel Dual Band Wireless-AC 7260(non v-Pro) 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter 784645-006
Before replacing the WLAN module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see
5. Disconnect the battery (see
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board.
3. Remove the WLAN module (3) by pulling the module away from the slot.
Bottom cover on page 23).
Disconnecting the battery on page 25).
NOTE: If the WLAN antenna cable is not connected to the terminal on the WLAN module, a protective sleeve
should be installed on the antenna connector, as shown in the following illustration.
26 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to install the WLAN module.
WLAN module 27
Solid-state drive (M.2)
Description Spare part number
128 GB solid-state drive (SSD), M.2.2280, TLC, SATA 788611-001
256 GB solid-state drive (SSD), M.2.2260, MLC, PCIe 788612-001
512 GB solid-state drive (SSD), M.2.2280, MLC, PCIe 788613-001
Before removing the solid-state drive, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see
5. Disconnect the battery (see
Bottom cover on page 23).
Disconnecting the battery on page 25).
Remove the solid-state drive:
1. Remove the Phillips PM2.0×3.5 screw (1) that secures the solid-state drive to the system board.
2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.
Reverse this procedure to install the solid-state drive.
28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Heat sink and fans
NOTE: The heat sink and fans are spared together.
Component Spare part number
Heat sink and fans (includes replacement thermal material) 788600-001
Before replacing the heat sink and fans, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see
5. Disconnect the battery (see
Remove the heat sink and fans:
1. Disconnect the cables from the system board for the left (1) and right (2) fans.
2. Remove the two Phillips PM2.0×3.5 screws (3) that secure each fan to the computer.
3. Loosen the six captive Phillips screws (4) on the heat sink.
4. Lift the fans and heat sink straight up and out of the computer (5).
Bottom cover on page 23).
Disconnecting the battery on page 25).
Heat sink and fans 29
5. Use the following image to determine where thermal material must be installed on the heat sink and
system board.
(1)-(6) show locations on the system board that require thermal material. (7)-(12) show locations on
the heat sink that require thermal material.
Reverse this procedure to install the heat sink and fans.
30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Battery
IMPORTANT: Be sure to disconnect or remove the battery before removing any components from the
computer.
Component Spare part number
Battery, 4-cell, 58-Wh, 3.82-Ah, Li-ion 778978-006
Before replacing the battery, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
computer on, and then shut it down through the operating system.
4. Remove the bottom cover (see
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.
To prevent loss of information, save your work or shut down the computer through Windows before
removing the battery.
Remove the battery:
1. Disconnect the battery cable from the system board (1) .
2. Remove the four Phillips PM2.0×4.0 screws (2) that secure the battery to the computer.
Bottom cover on page 23).
Battery 31
3. Lift the battery (3) from the computer.
Reverse this procedure to install the battery.
32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
TouchPad
Component Spare part number
TouchPad (includes cable) 788607-001
Before replacing the TouchPad, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see
5. Remove the battery (see
Remove the TouchPad:
1. Disconnect the TouchPad cable from the system board (1).
2. Remove the Mylar from atop the middle screw of the touchpad (2).
3. Remove the five Phillips PM1.5×2.0 broad head screws (3) that secure the TouchPad to the computer.
4. Remove the TouchPad (4).
Bottom cover on page 23).
Battery on page 31).
Reverse this procedure to install the TouchPad.
TouchPad 33
System board
Component Spare part number
System board equipped with an Intel Core i7-4710 processor (includes thermal grease and thermal pads)
Includes 16 GB of system memory and 4 GB of discrete graphics memory for use in models without the
Windows operating system
Includes 16 GB of system memory and 4 GB of discrete graphics memory for use in models with Windows
8.1 Standard
Includes 16 GB of system memory and 4 GB of discrete graphics memory for use in models with Windows
8.1 Professional
Includes 8 GB of system memory and 4 GB of discrete graphics memory for use in models without the
Windows operating system
Includes 8 GB of system memory and 4 GB of discrete graphics memory for use in models with Windows
8.1 Standard
Includes 8 GB of system memory and 4 GB of discrete graphics memory for use in models with Windows
8.1 Professional
Includes 8 GB of system memory and 2 GB of discrete graphics memory for use in models without the
Windows operating system
Includes 8 GB of system memory and 2 GB of discrete graphics memory for use in models with Windows
8.1 Standard
Includes 8 GB of system memory and 2 GB of discrete graphics memory for use in models with Windows
8.1 Professional
Before replacing the system board, follow these steps:
788615-001
788615-501
788615-601
788616-001
788616-501
788616-601
788614-001
788614-501
788614-601
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see
5. Remove the battery (see
6. Remove the WLAN module (see
7. Remove the SSD module (see
8. Remove the heat sink and fans (see
Bottom cover on page 23).
Battery on page 31).
WLAN module on page 26).
Solid-state drive (M.2) on page 28).
Heat sink and fans on page 29).
Remove the system board:
1. Disconnect the following cables from the system board.
(1): Display cable
(2): Left speaker cable
(3): Power connector cable
(4): Left light assembly
(5): TouchPad cable
34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
(6): Keyboard cable
(7): Touch control cable
(8): Webcam cable
(9): Right speaker cable
(10): Right light assembly
(11): Power button board cable
(12): Light module cable
2. Remove the three Phillips PM2.0×3.0 screws (1) that secure the system board to the computer.
3. Remove the bolthead screw (2) that secures the system board to the computer.
System board 35
4. Lift the system board (3) out of the computer.
Reverse this procedure to install the system board.
36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Power button board
Component Spare part number
Power button board (includes cable) 788605-001
Before replacing the power button board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see
5. Remove the battery (see
6. Remove the heat sink and fans (see
7. Remove the system board (see
Remove the power button board:
1. Remove the Phillips PM2.0×3.0 screw (1) that secures the power button board to the keyboard/top
cover.
2. Remove the power button board (2).
Bottom cover on page 23).
Battery on page 31).
Heat sink and fans on page 29).
System board on page 34).
Reverse this procedure to install the power button board.
Power button board 37
Power connector cable
Component Spare part number
Power connector cable (includes cable, bracket, and screws) 788599-001
Before replacing the power connector cable, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see
5. Remove the battery (see
6. Remove the heat sink and fans (see
7. Remove the system board (see
Remove the power connector cable:
1. Remove the two Phillips PM2.0×3.0 screws (1) that secure the bracket over the power connector.
2. Lift the bracket from atop the power connector (2).
3. Remove the power connector and cable (3) from the computer.
Bottom cover on page 23).
Battery on page 31).
Heat sink and fans on page 29).
System board on page 34).
Reverse this procedure to install the power connector cable.
38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Speakers
Component Spare part number
Speaker Kit (includes left and right speakers) 788610-001
Before replacing the speakers, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
computer on, and then shut it down through the operating system.
4. Remove the bottom cover (see
5. Remove the battery (see
6. Remove the heat sink and fans (see
7. Remove the system board (see
Remove the speakers:
1. Remove the two Phillips PM2.0×3.5 screws (1) that secure the speakers to the computer.
2. Lift the speakers (2) and cables from the computer.
Bottom cover on page 23).
Battery on page 31).
Heat sink and fans on page 29).
System board on page 34).
Reverse this procedure to install the speakers.
Speakers 39
Light modules
Component Spare part number
Light modules (includes left, right, and rear modules and cables) 788604-001
Light modules are located under each speaker and at left and right near the rear of the computer. The two
modules at the rear are wired together and secured with screws. The left and right modules under the
speakers are secured with adhesive.
Before replacing the light modules, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see
5. Remove the battery (see
6. Remove the heat sink and fans (see
7. Remove the speakers (see
8. Remove the system board (see
9. Remove the power button board (see
Remove the light modules:
1. Remove the three Phillips PM2.0×3.0 screws (1) that secure the rear modules to the computer.
2. Remove the wire that connects the rear modules together from the clips in the computer (2).
3. Remove the modules by lifting the rear modules (3) and prying up to disengage the adhesive from the
left and right modules (3).
Bottom cover on page 23).
Battery on page 31).
Heat sink and fans on page 29).
Speakers on page 39).
System board on page 34).
Power button board on page 37).
40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to install the light modules.
Display assembly
Before replacing the display assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see
5. Remove the battery (see
6. Remove the power button board (see
7. Disconnect the light boards (see
Remove the display assembly:
1. Position the computer on its side with the display slightly open.
2. Remove the six Phillips PM2.5×3.0 screws (1) that secure the display assembly to the computer.
Bottom cover on page 23).
Battery on page 31).
Power button board on page 37).
Light modules on page 40).
Display assembly 41
3. Separate the display assembly from the computer (2).
4. To separate the display from the display enclosure:
a. Insert a plastic tool (1) in the slot between the display and the enclosure and slide around the
entire display to disengage the display from the enclosure.
CAUTION: Be sure to use a tool that will not damage the display.
42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
b. Remove the display from the enclosure (2).
The display enclosure is available using spare part number 788597-001.
NOTE: The display enclosure spare part kit also includes the display hinge kit.
The Display Panel Kit is available using spare part number 788608-001.
NOTE: The Display Panel Kit must be assembled in a clean room.
5. To disconnect the display cable from the display panel:
a. Rotate the display downward so it lays flat (1).
b. Lift the tape from atop the connector on the back of the display panel (2), and then disconnect the
display cable from the connector (3).
Display assembly 43
c. Remove the display cable, noting its routing path for reinstallation (4).
6. To remove the touch control board from the top of the display:
a. Disconnect the cables from the two connectors on the top of the board (1).
b. Pry up on the touch control module to release the adhesive strip (2) that secures the module to
the display, and the remove the module.
c. Disconnect the cable from the module (3).
44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
d. Note the cable routing path for reinstallation (4).
The touch control board is available using spare part number 788606-001.
7. To replace the webcam module :
a. Disconnect the cable from the webcam module (1).
b. Use a tool to pry up on the webcam to release the adhesive strip (2) that secures the webcam
module to the display.
Display assembly 45
c. Lift the webcam module from the display (3).
The webcam is available using spare part number 788620-001.
Reverse this procedure to reassemble and install the display assembly.
46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
6 Specifications
Computer specifications
Dimensions Metric U.S.
Width 382.9 mm 15.08 in
Depth 247.5 mm 9.74 in
Height - front
Height - rear
Weight 2.27 kg 5.00 lbs
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
15.5 mm
19.9 mm
0.61 in
0.78 in
Computer specifications 47
Solid-state drive specifications
Dimensions 128 GB* 256 GB* 512 GB*
Length 80 mm 60 mm 80 mm
Width 22 mm 22 mm 22 mm
Interface type SATA-3 PCIe PCIe
Form factor M.2 2280 M.2 2260 M.2 2280
Data transfer rate (4k sector random / 128k sequential)
Sequential Read up to 520 MB/s up to 750 MB/s up to 1170 MB/s
Random Read up to 92K IOPS up to 100K IOPS up to 122K IOPS
Sequential Write up to 140 MB/s up to 600 MB/s up to 970 MB/s
Random Write up to 35K IOPS up to 60K IOPS up to 72K IOPS
Operating temperature 0°C to 70°C (32°F to 158°F)
*Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.
15.6-inch display specifications
Dimensions Metric U.S.
Height 20.77 cm 8.175 in
Width 37.78 cm 14.875 in
Diagonal 39.62 cm 15.6 in
Number of colors Up to 16.8 million
Contrast ratio 500:1 (typical)
Brightness 300 nits
Pixel resolution
Format 1920×1080
Configuration RGB vertical stripe
Color Gamut 72%
Backlight WLED
Screen type Antiglare
48 Chapter 6 Specifications
7 Using Setup Utility (BIOS) and HP PC
Hardware Diagnostics (UEFI)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
you are already in Windows) or by using Setup Utility (BIOS).
1. Start Setup Utility (BIOS) (see
2. Use the arrow keys to select Main, and then make note of your current BIOS version.
3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit
Discarding Changes, and then press enter.
4. Select Yes.
Starting Setup Utility (BIOS) on page 49).
Starting Setup Utility (BIOS) 49
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, type support, and then select the HP Support Assistant app.
2. Click Updates and tune-ups, and then click Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. If the update is more recent than your BIOS, make a note of the date, name, or
other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. From the Start screen, type file, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
50 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)
To start HP PC Hardware Diagnostics UEFI:
1. Turn on or restart the computer, quickly press esc, and then press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
HP PC Hardware Diagnostics (UEFI) to a USB device on page 51.
b. Hard drive
c. BIOS
2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you
want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.
There are two options to download HP PC Hardware Diagnostics to a USB device:
Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version
1. Go to
2. Click the UEFI Download link, and then select Run.
Option 2: Support and Drivers page—Provides downloads for a specific product for earlier and later
versions
1. Go to
http://hp.com/go/techcenter/pcdiags.
http://www.hp.com.
Downloading
2. Point to Support, located at the top of the page, and then click Download Drivers.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
Using HP PC Hardware Diagnostics (UEFI) 51
8 Backing up, restoring, and recovering
This chapter provides information about the following processes:
●
Creating recovery media and backups
●
Restoring and recovering your system
Creating recovery media and backups
1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the
HP Recovery partition on the computer. The backup can be used to reinstall the original operating
system in cases where the hard drive is corrupted or has been replaced.
HP Recovery media you create will provide the following recovery options:
●
System Recovery—Reinstalls the original operating system and the programs that were installed
at the factory.
●
Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and
software, but not other software applications.
●
Factory Reset—Restores the computer to its original factory state by deleting all information
from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the
software that was installed at the factory.
Creating HP Recovery media on page 52.
See
2. Use the Windows tools to create system restore points and create backups of personal information. For
more information and steps, see Help and Support. From the Start screen, type help, and then select
Help and Support.
Creating HP Recovery media
HP Recovery Manager is a software program that offers a way to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard
drive becomes corrupted. System recovery reinstalls the original operating system and the software
programs installed at the factory, and then configures the settings for the programs. HP Recovery media can
also be used to customize the system or restore the factory image if you replace the hard drive.
●
Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
●
HP Recovery Manager examines the computer and determines the required storage capacity for the
blank USB flash drive or the number of blank DVD discs that will be required.
●
To create recovery discs, your computer must have an optical drive with DVD writer capability, and you
must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable
discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not
compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash
drive.
●
If your computer does not include an integrated optical drive with DVD writer capability, but you would
like to create DVD recovery media, you can use an external optical drive (purchased separately) to
create recovery discs, or you can obtain recovery discs for your computer from support. See the
52 Chapter 8 Backing up, restoring, and recovering
Worldwide Telephone Numbers booklet included with the computer. You can also find contact
information from the HP website. Go to
follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a
USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a
USB hub.
●
Be sure that the computer is connected to AC power before you begin creating the recovery media.
●
The creation process can take up to an hour or more. Do not interrupt the creation process.
●
If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP
Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager,
you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Recovery Media Creation, and then follow the on-screen instructions.
http://www.hp.com/support, select your country or region, and
If you ever need to recover the system, see
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
●
Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information and steps, see Help and Support. From the Start
screen, type help, and then select Help and Support.
●
If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.
From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications
Reinstall, and then follow the on-screen instructions.
●
If you want to reset your computer using a minimized image, you can choose the HP Minimized Image
Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized
Image Recovery installs only drivers and hardware-enabling applications. Other applications included in
the image continue to be available for installation through the Drivers and Applications Reinstall option
in HP Recovery Manager.
For more information, see
●
If you want to recover the computer's original factory partitioning and content, you can choose the
System Recovery option from the HP Recovery partition (select models only) or use the HP Recovery
media that you have created. For more information, see
on page 54. If you have not already created recovery media, see Creating HP Recovery media
on page 52.
Recovering using HP Recovery Manager on page 54.
Recovering using HP Recovery Manager on page 54.
Recovering using HP Recovery Manager
●
If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to
restore the factory image to the replacement drive. For more information, see
Recovery Manager on page 54.
●
If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers
the Remove Recovery Partition option.
For more information, see
Removing the HP Recovery partition (select models only) on page 55.
Recovering using HP
Restore and recovery 53
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you created or by using the HP Recovery partition (select models only). If you have
not already created recovery media, see
Using HP Recovery media, you can choose from one of the following recovery options:
●
System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
●
Minimized Image Recovery (select models only)—Reinstalls the operating system and all hardwarerelated drivers and software, but not other software applications.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery.
What you need to know
●
HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website
or reinstall the software from the media provided by the manufacturer.
●
Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.
Creating HP Recovery media on page 52.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see
●
To use the Factory Reset option, you must use HP Recovery media. If you have not already created
recovery media, see
●
If the HP Recovery media does not work, you can obtain recovery media for your system from support.
See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact
information from the HP website. Go to
follow the on-screen instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you wish to retain.
Creating HP Recovery media on page 52.
Creating HP Recovery media on page 52.
http://www.hp.com/support, select your country or region, and
Using the HP Recovery partition (select models only)
The HP Recovery partition (select models only) allows you to perform a system recovery or minimized image
recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be
used if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
1. Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
54 Chapter 8 Backing up, restoring, and recovering
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal files.
2. Insert the HP Recovery media that you created, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See
3. Follow the on-screen instructions.
Changing the computer boot order on page 55.
Changing the computer boot order
If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the
order of devices listed in BIOS where the computer looks for startup information. You can change the
selection for an optical drive or a USB flash drive.
To change the boot order:
1. Insert the HP Recovery media you created.
2. Restart the computer, quickly press esc, and then press f9 for boot options.
3. Select the optical drive or USB flash drive you want to boot from.
4. Follow the on-screen instructions.
Removing the HP Recovery partition (select models only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh
option or the Windows option to remove everything and reinstall Windows. In addition, you will not be able to
perform System Recovery or Minimized Image Recovery from the HP Recovery partition. So before you
remove the Recovery partition, create HP Recovery media; see
Follow these steps to remove the HP Recovery partition:
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Creating HP Recovery media on page 52.
Restore and recovery 55
9 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113
Requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
56 Chapter 9 Power cord set requirements
Country/region Accredited agency Applicable note number
South Korea EK 4
Sweden CEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must
be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specific countries and regions 57
10 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at
recycle.
http://www.hp.com/
58 Chapter 10 Recycling
Index
A
AC adapter 6
AC adapter, spare part number 14,
16
action keys
identifying 10
audio, product description 1
audio-out (headphone)/audio-in
(microphone) jack 6
B
backups 52
base enclosure, spare part
numbers 16
battery
disconnecting 25
removal 31
spare part number 14, 16, 31
bezel
spare part number 15
BIOS
determining version 49
downloading an update 50
updating 49
Bluetooth label 11
boot order
changing HP Recovery Manager
55
bottom 11
bottom cover
removal 23
spare part number 23
buttons
left touchpad 7
power 9
right touchpad 7
C
caps lock light, identifying 8
chipset, product description 1
components
display 4
right side 5
top 7
computer
major components 12
specifications 47
connector, power 6
D
deleted files
restoring 53
display
specifications 48
display assembly
removal 41
subcomponents 15
display bezel
spare part number 15
display cable
removal 43, 45
display enclosure
spare part number 43
display enclosure, spare part
number 16
display enclosure, spare part
numbers 15
Display Hinge Kit, spare part
number 15, 45
display panel
product description 1
removal 42
spare part number 17
E
enclosure
spare part number 43
esc key, identifying 10
external media cards, product
description 2
F
fans
removal 29
spare part number 13
fn key, identifying 10
G
graphics, product description 1
H
HDMI port
identifying 6
HDMI-to-VGA adapter, spare part
number 14, 16
heat sink
removal 29
spare part number 13, 16, 29
hinge
spare part number 15, 45
HP PC Hardware Diagnostics (UEFI)
downloading 51
using 50
HP Performance Advisor
device information 3
HP Recovery Manager
correcting boot problems 55
starting 54
HP Recovery media
creating 52
recovery 55
HP Recovery partition
recovery 54
removing 55
I
internal display switch, identifying
4
internal microphones, identifying 4
J
jacks
audio-out (headphone)/audio-in
(microphone) 6
K
keyboard/top cover
spare part numbers 13, 16, 17
keys
action 10
esc 10
fn 10
programmable gaming 10
Windows 10
Windows application 10
Index 59
L
labels
Bluetooth 11
Microsoft Certificate of
Authenticity 11
regulatory 11
serial number 11
service 11
wireless certification 11
WLAN 11
light modules
removal 40
spare part number 13, 17, 40
lights
AC adapter 6
caps lock 8
mute 8
power 8
wireless 8
M
memory card reader, identifying 5
memory card, identifying 5
memory, product description 1
microphone, product description 1
Mini DisplayPort
identifying 6
minimized image
creating 54
minimized image recovery 54
model name 1
mute light, identifying 8
O
operating system, product
description 2
original system recovery 54
P
panel
spare part number 17
ports
HDMI 6
Mini DisplayPort 6
USB 3.0 6
ports, product description 2
power button board
removal 37
spare part number 13, 17, 37
power button, identifying 9
power connector cable
removal 38
spare part number 14, 16, 38
power connector, identifying 6
power cord
set requirements 56
spare part numbers 16
power lights, identifying 8
power requirements, product
description 2
processor, product description 1
product description
audio 1
chipset 1
display panel 1
external media cards 2
graphics 1
memory 1
microphone 1
operating system 2
ports 2
power requirements 2
processors 1
product name 1
serviceability 2
storage 1
video 1
wireless 1
product name 1
product name and number,
computer 11
programmable gaming keys,
identifying 10
R
recovery
discs 52, 55
HP Recovery Manager 54
media 55
options 53
starting 54
supported discs 52
system 54
USB flash drive 55
using HP Recovery media 53
recovery media
creating 52
creating using HP Recovery
Manager 53
recovery partition
removing 55
regulatory information
regulatory label 11
wireless certification labels 11
restore
Windows File History 53
RJ45-to-USB adapter, spare part
number 14, 16
S
Screw Kit, spare part number 14, 17
serial number, computer 11
service labels, locating 11
serviceability, product description 2
slots, memory card reader 5
solid-state drive
removal 28
spare part numbers 28
specifications 48
speakers
identifying 9
removal 39
spare part number 14, 39
spare part numbers 17
specifications
display 48
solid-state drive 48
storage, product description 1
supported discs
recovery 52
system board
removal 34
spare part numbers 13, 34
system recovery 54
system restore point
creating 52
T
touch control board
removal 44
spare part numbers 15, 17
TouchPad
removal 33
spare part number 13, 17, 33
touchpad
buttons 7
touchpad zone, identifying 7
traveling with the computer 11
60 Index
U
USB 3.0 port, identifying 6
V
vents, identifying 6
video, product description 1
W
webcam
identifying 4
spare part number 46
webcam light, identifying 4
webcam/microphone module
spare part number 15, 18
Windows
File History 53
restoring files 53
system restore point 52
Windows application key,
identifying 10
Windows key, identifying 10
wireless certification label 11
wireless light 8
wireless, product description 1
WLAN antennas, identifying 4
WLAN device 11
WLAN label 11
WLAN module
removal 26
spare part number 14, 16, 26
Index 61
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