HP OMEN 15-AX202NF User Manual
HP OMEN Notebook PC 15
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. NVIDIA is a trademark
of NVIDIA Corporation in the U.S. and other
countries. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: October 2014
Document Part Number: 784080-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the useraccessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 3
Finding your hardware and software information ................................................................................................ 3
Display ................................................................................................................................................................... 4
Right side ............................................................................................................................................................... 5
Rear ........................................................................................................................................................................ 6
Top ......................................................................................................................................................................... 7
3 Illustrated parts catalog .............................................................................................................................. 12
Computer major components ............................................................................................................................. 12
Miscellaneous parts ............................................................................................................................................. 14
Display assembly subcomponents ..................................................................................................................... 15
Sequential part number listing ........................................................................................................................... 16
4 Removal and replacement preliminary requirements ..................................................................................... 19
Tools required ...................................................................................................................................................... 19
Service considerations ........................................................................................................................................ 19
Grounding guidelines ........................................................................................................................................... 19
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 23
Computer replacement procedures .................................................................................................................... 23
Bottom cover ....................................................................................................................................................... 23
Disconnecting the battery ................................................................................................................................... 25
WLAN module ...................................................................................................................................................... 26
Solid-state drive (M.2) ......................................................................................................................................... 28
Heat sink and fans ............................................................................................................................................... 29
Battery ................................................................................................................................................................. 31
TouchPad ............................................................................................................................................................. 33
System board ....................................................................................................................................................... 34
Power button board ............................................................................................................................................. 37
Power connector cable ........................................................................................................................................ 38
Speakers .............................................................................................................................................................. 39
Light modules ...................................................................................................................................................... 40
Display assembly ................................................................................................................................................. 41
v
6 Specifications ............................................................................................................................................. 47
Computer specifications ...................................................................................................................................... 47
Solid-state drive specifications ........................................................................................................................... 48
15.6-inch display specifications .......................................................................................................................... 48
7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ................................................................... 49
Starting Setup Utility (BIOS) ................................................................................................................................ 49
Updating the BIOS ................................................................................................................................................ 49
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 50
8 Backing up, restoring, and recovering ........................................................................................................... 52
Creating recovery media and backups ................................................................................................................ 52
Restore and recovery .......................................................................................................................................... 53
9 Power cord set requirements ........................................................................................................................ 56
Requirements for all countries ........................................................................................................................... 56
Requirements for specific countries and regions ............................................................................................... 56
10 Recycling .................................................................................................................................................. 58
Index ............................................................................................................................................................. 59
vi
1 Product description
Category Description
Product Name HP OMEN Notebook PC 15
Processor 4th generation Intel® Core™ i7 processors
Intel Core i7-4710HQ (2.5 GHz, turbo up to 3.5 GHz) 1600 MHz/6 MB Cache, 47W
Chipset Intel HM87 Express Chipset
Graphics Internal graphics
Intel HD Graphics 4600
NVIDIA Discrete PCI Express x8 Graphics
NVIDIA GeForce GTX 860M (N15P-GX) with 2048MB of dedicated video memory
NVIDIA GeForce GTX 860M (N15P-GX) with 4096MB of dedicated video memory
Supports BD playback with HD Decode, DX11 support, and HDMI
Panel 15.6-in (1920×1080), antiglare, full high-definition (FHD), UWVA at 72% Color Gamut, white
light-emitting diode (WLED); 16:9 ultra wide aspect ratio; typical brightness: 300 nits
Flush glass design
Touchscreen, multi-touch enabled
Memory No SODIMM slots - not customer accessible / upgradeable
DDR3L-1600MHz Dual Channel Support
Supports up to 16 GB maximum system memory in the following configurations:
●
16 GB
●
8 GB
Storage Single M.2 SSD configuration as storage:
●
512 GB, MLC, PCIe, M.2.2280
●
256 GB, MLC, PCIe, M.2.2260
●
128 GB, TLC, SATA, M.2.2280
Audio and video HP TrueVision HD camera, fixed (no tilt) with activity light, 1920×1080 by 30 frames per second
Dual array digital microphones with appropriate software - beam forming, echo cancellation,
noise suppression
Beats Audio
Dual speakers
Supports voice recognition
Wireless networking Integrated Wireless options with dual antennas (NGFF/PCIe)
Compatible with Miracast-certified devices
Supports the following adapters:
●
Intel Dual Band Wireless-AC 7260(non v-Pro) 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapte
1
Category Description
●
Intel Wireless 7260BN 802.11 bgn 2x2 WiFi + BT 4.0 Combo Adapter
External media cards HP Multi-Format Digital Media Card Reader
Push-Push Insertion/Removal.
Supports SD, SDHC, SDXC.
Internal cards One NGFF Slot (2230) for WLAN
One NGFF Slot (2260/2280) for SSD
Ports HDMI v1.4b supporting up to 2560×1600 @ 60Hz / 4096×2304 @ 24Hz
One mini Display Port v1.2 supporting Max. 3840×2160 @ 60 Hz resolution
Headphone/microphone combo jack
USB 3.0 ports (4)
Support HP USB Boost (Sleep and Charge) on all four USB 3.0 ports
AC Smart Pin adapter plug
Keyboard/pointing devices Full size Dura Coat island-style keyboard
Touchpad requirements:
●
Multitouch gestures enabled
●
Supports Windows 8 modern trackpad gestures
●
Taps enabled as default
Power requirements Supports the following AC adapters:
●
120-W HP Smart AC adapter (4.5 mm barrel connector)
1.8 meter power cord
Supports a 4-cell, 58-Wh, 3.82-Ah, Li-ion battery
Security Trust Platfom Module (TPM) support
Operating system Preinstalled
Windows 8.1
Windows 8.1 (CPPP) (China only)
Serviceability End user replaceable parts
AC adapter
2 Chapter 1 Product description
2 Getting to know your computer
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer:
1. From the Start screen, type control panel, and then select Control Panel.
2. Select System and Security, select System, and then click Device Manager in the left column.
A list displays all the devices installed on your computer.
–or–
1. From the Start screen, type hp performance advisor, and then select HP Performance Advisor.
–or–
From the Windows desktop, click the HP OMEN Central Ops icon
Performance Advisor.
2. Select Your Computer, and then select Device Information.
A list displays all the devices installed on your computer.
To find information about system hardware components and the system BIOS version number:
▲
Press fn+esc.
–or–
▲
From the Start screen, type hp performance advisor, select HP Performance Advisor, and then
select Your Computer.
Locating software
To find out what software is installed on your computer:
▲
From the Start screen, click the down arrow in the lower-left corner of the screen.
on the taskbar, and then click HP
Finding your hardware and software information 3
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam, from the Start screen, type camera, and then
select Camera from the list of applications.
(5) Internal display switch Turns off the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support
Assistant app.
4 Chapter 2 Getting to know your computer
Right side
Component Description
(1) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
Hold the card label-side up, with connectors facing the slot,
insert the card into the slot, and then press in on the card until it
is firmly seated.
To remove a card:
Press in on the card it until it pops out.
Right side 5
Rear
Component Description
(1) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(2) AC adapter light
(3)
(4)
(5)
(6)
(7)
Power connector Connects an AC adapter.
USB 3.0 ports (4) Connect optional USB devices, such as a keyboard, mouse,
HDMI port Connects an optional video or audio device, such as a high-
Mini DisplayPort Connects an optional digital display device, such as a high-
Audio-out (headphone)/Audio-in (microphone)
jack
●
On: The AC adapter is connected and the battery is
charged.
●
Off: The computer is using battery power.
external drive, printer, scanner or USB hub.
NOTE: Your computer does not include a RJ-45 (network) jack.
To connect to a wired network, you must use a USB Ethernet
adapter (purchased separately).
definition television, any compatible digital or audio component,
or a high-speed HDMI device.
performance monitor or projector.
NOTE: You can connect up to 2 optional display devices with a
Mini DisplayPort splitter (purchased separately).
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices. To access this guide, from
the Start screen, type support, and then select the HP
Support Assistant app.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audioin (microphone).
6 Chapter 2 Getting to know your computer
Top
Touchpad
Component Description
(1) Touchpad zone Reads your finger gestures to move the pointer or activate
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
items on the screen.
TIP: You can disable the touchpad or change the touchpad
sensitivity and click speed.
Top 7
Lights
TIP: You can customize the keyboard lighting.
Component Description
(1)
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(3)
(4)
Power light
Mute light
Wireless light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
●
Off: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
●
Amber: All wireless devices are off.
8 Chapter 2 Getting to know your computer
Buttons and speakers
Component Description
(1)
(2) Speakers (2) Produce sound.
Power button
●
When the computer is off, press the button to turn on the
computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the power
button down for at least 10 seconds to turn off the computer.
To learn more about your power settings, see your power
options. From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep from the list of
applications.
Top 9
Keys
TIP: You can customize these keys in HP OMEN Control.
Component Description
(1) Programmable gaming keys Allow you to create up to 30 different gaming key combinations
when used alone or with the fn, ctrl, alt, or shift keys.
(2) esc key Displays system information when pressed in combination with
the fn key.
(3) fn key Executes frequently used system functions when pressed in
combination with one of the action keys or the esc key.
(4)
(5) Action keys Execute frequently used system functions when pressed in
(6)
Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
TIP: You can disable the Windows key in HP OMEN Control.
combination with the fn key.
NOTE: On select models, the fn+f5 action key turns the
keyboard backlight feature off or on.
Windows application key Displays options for a selected object.
TIP: You can disable the Windows application key in HP OMEN
Control.
10 Chapter 2 Getting to know your computer
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located in one of 3 places depending on your
computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door.
TIP: You can also press fn+esc for system information.
●
Service label—Provides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the model
number. Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select models only)
●
Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a
Digital Product Key electronically installed.
NOTE: This Digital Product Key is automatically recognized and activated by Microsoft Operating
Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HP-approved recovery
methods.
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Top 11
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to
follow the on-screen instructions.
Computer major components
http://partsurfer.hp.com, select your country or region, and then
12 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see
(2) Keyboard/top cover (includes top cover, keyboard, keyboard support bracket, and screws):
For use in Belgium 788603-A41
For use in Canada 788603-DB1
For use in the Czech Republic and Slovakia 788603-FL1
For use in Denmark, Finland, and Norway 788603-DH1
For use in France 788603-051
For use in Germany 788603-041
For use in Greece 788603-151
For use in Italy 788603-061
For use in Japan 788603-291
For use in Latin America 788603-161
For use in the Netherlands 788603-B31
For use in the Portugal 788603-131
For use in the Russia 788603-251
Display assembly subcomponents on page 15.
For use in the Saudi Arabia 788603-171
For use in South Korea 788603-AD1
For use in Spain 788603-071
For use in Switzerland 788603-BG1
For use in the Turkey 788603-141
For use in the United Kingdom and Sinapore 788603-031
For use in the United States 788603-001
(3) TouchPad (includes cable) 788607-001
(4) Light modules (includes left, right, and rear modules and cables) 788604-001
(5) Power button board (includes cable) 788605-001
(6) Heat sink and fans 788600-001
(7) System board equipped with an Intel Core I7-4710 processor, a graphics subsystem with discrete memory, and on-
board system memory (includes thermal grease and thermal pads)
Includes 16-GB of system memory and 4 GB of discrete graphics memory for use in models
without the Windows operating system
Includes 16-GB of system memory and 4 GB of discrete graphics memory for use in models
with Windows 8.1 Standard
Includes 16-GB of system memory and 4 GB of discrete graphics memory for use in models
with Windows 8.1 Professional
788615-001
788615-501
788615-601
Includes 8-GB of system memory and 4 GB of discrete graphics memory for use in models
without the Windows operating system
Computer major components 13
788616-001
Item Component Spare part number
Includes 8-GB of system memory and 4 GB of discrete graphics memory for use in models
with Windows 8.1 Standard
Includes 8-GB of system memory and 4 GB of discrete graphics memory for use in models
with Windows 8.1 Professional
Includes 8-GB of system memory and 2 GB of discrete graphics memory for use in models
without the Windows operating system
Includes 8-GB of system memory and 2 GB of discrete graphics memory for use in models
with Windows 8.1 Standard
Includes 8-GB of system memory and 2 GB of discrete graphics memory for use in models
with Windows 8.1 Professional
(8) Power connector cable (includes cable, bracket, and screws) 788599-001
(9) Battery, 4-cell, 58-Wh, 3.82-Ah, Li-ion 778978-006
(10) WLAN modules:
Intel Wireless 7260BN 802.11 bgn 2x2 WiFi + BT 4.0 Combo Adapter 784640-006
Intel Dual Band Wireless-AC 7260(non v-Pro) 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter 784645-006
(11) Solid-state drive (SSD), M.2
512 GB, MLC, M.2.2260, PCIe 788613-001
256 GB, MLC, M.2.2280, PCIe 788612-001
788616-501
788616-601
788614-001
788614-501
788614-601
128 GB, TLC, M.2.2280, SATA 788611-001
(12) Speaker Kit (includes left and right speakers) 788610-001
(13) Base enclosure (includes rubber feet) 788598-001
Miscellaneous parts
Component Spare part number
120-W HP Smart AC adapter (PFC, 4.5-mm) 710415-001
HP RJ45-to-USB adapter 539614-001
HP HDMI-to-VGA adapter 701943-001
Screw Kit 788609-001
Power cord (3-pin, black, 1.00-m):
For use in Australia 490371-011
For use in Denmark 490371-081
For use in Europe 490371-021
For use in Japan 490371-291
For use in North America 490371-001
For use in the People’s Republic of China 490371-AA1
14 Chapter 3 Illustrated parts catalog
Component Spare part number
For use in South Korea 490371-AD1
For use in Switzerland 490371-111
For use in the United Kingdom and Singapore 490371-031
Display assembly subcomponents
Item Component Spare part number
(1) Display Panel Kit (includes bezel, touch glass, and panel)
NOTE: Must be assembled in a clean room.
(2) Webcam/microphone module 788620-001
(3) Touch control board 788606-001
(4) Display Hinge Kit (includes left/right hinges, LVDS cable, touch control cable, and left and right antennas)
NOTE: The display hinge kit is spared with the display enclosure (788597-001).
(5) Display enclosure (includes the display hinge kit)
NOTE: The display enclosure spare part kit also includes the display hinge kit with left/
right hinges, LVDS cable, touch control cable, and left and right antennas.
788608-001
788597-001
Display assembly subcomponents 15
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