HP N8400 User Manual
HP Scanjet N8400 series
User Guide
Copyright and license
© 2007 Copyright Hewlett-Packard
Development Company, L.P.
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The information contained herein is
subject to change without notice.
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constituting an additional warranty. HP
shall not be liable for technical or
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herein.
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Microsoft and Windows are registered
trademarks of Microsoft Corporation.
Contents
1 Scanner overview
What you can do with the scanner.............................................................................................3
Scanner hardware......................................................................................................................4
Scanner front panel buttons.................................................................................................4
Power Save button.........................................................................................................4
Quick start buttons..........................................................................................................4
Copy buttons...................................................................................................................5
Scan Document To buttons............................................................................................5
Tools button....................................................................................................................6
Cancel button..................................................................................................................6
Scanner lamp setting............................................................................................................6
Scanner software........................................................................................................................6
HP Smart Document Scan Software....................................................................................6
HP Document Copy Utility....................................................................................................7
HP Scanner Tools Utility.......................................................................................................7
Where to get additional information............................................................................................8
Accessibility................................................................................................................................9
LCD Reader..........................................................................................................................9
Control of the scanner buttons.............................................................................................9
2 Scan and Copy
Basic scanning steps................................................................................................................10
Basic copying steps..................................................................................................................10
Load originals...........................................................................................................................11
Place an original on the scanner glass...............................................................................11
Load paper into the document feeder.................................................................................11
Scan from the scanner front panel buttons...............................................................................12
Scan from HP Smart Document Scan Software.......................................................................12
Scan from other software programs.........................................................................................13
Scan with one button press......................................................................................................13
3 Set up scan profiles
Set up an HP Smart Document Scan Software profile.............................................................14
Assign profiles to quick start buttons........................................................................................15
Choose profiles for display on the scanner front panel............................................................15
Import and export profiles.........................................................................................................16
4 Care and maintenance
HP Scanner Tools Utility Maintenance tab...............................................................................17
Order maintenance and scanning supplies..............................................................................17
Clean the scanner glass...........................................................................................................17
1
Maintain the automatic document feeder (ADF).......................................................................18
Clean the paper path..........................................................................................................18
Clean the ADF window.......................................................................................................19
Clean the feed roller...........................................................................................................20
Replace the feed roller and separation pad........................................................................23
Remove the automatic document feeder from the scanner......................................................23
5 Troubleshooting
Scanner error messages..........................................................................................................25
Scanner initialization or hardware problems.............................................................................27
Scanner does not start.......................................................................................................27
Scanner has stopped working correctly..............................................................................28
Scanner operation problems....................................................................................................28
Scanner will not turn on......................................................................................................28
Scanner lamp stays on.......................................................................................................29
Scanner does not scan right away.....................................................................................29
Scanner scans only one side of a double-sided page........................................................29
Scanned image is fuzzy......................................................................................................29
Scanned pages are out of order at the scan destination....................................................29
Scanner is scanning items very slowly...............................................................................29
The image is completely black or completely white............................................................29
Scanned images are not straight........................................................................................30
Vertical white stripes appear on the printed page..............................................................30
Scanner glass is dirty..........................................................................................................30
Scan files are too large.......................................................................................................30
Scanner buttons are not working correctly...............................................................................31
Buttons do not work............................................................................................................31
An unexpected program opens when a button is pressed.................................................31
Wrong profile is used when a quick start button is pressed...............................................31
Automatic document feeder (ADF) problems...........................................................................32
Paper jamming, skewing, misfeeds, or multiple-page feeds..............................................32
Paper does not feed from the ADF.....................................................................................32
The bottom of the scanned image is cut off........................................................................32
The scanned images have streaks or scratches................................................................33
An item loaded in the ADF jams repeatedly.......................................................................33
Clear jams from the ADF....................................................................................................33
Remove a paper jam within the ADF............................................................................36
Contact HP Support..................................................................................................................36
6 Advanced technical features
Long pages...............................................................................................................................37
Color dropout............................................................................................................................37
Misfeed (Multipick) Detection....................................................................................................37
Index..............................................................................................................................................39
2
1 Scanner overview
This user guide covers what you need to know about using the HP Scanjet N8400 series
scanner.
•
What you can do with the scanner
Scanner hardware
•
Scanner software
•
Where to get additional information
•
Accessibility
•
What you can do with the scanner
The following table summarizes the scanner features. Many of these features are
available through the HP Smart Document Scan Software or other included scanning
software. For more information, see the HP Smart Document Scan Software Help.
Feature Description
Wide range of paper sizes With the automatic document feeder (ADF), you can scan a
Profiles You can set up and use profiles that contain all settings
Page management You can view, edit, delete, insert, and reorder pages. You can
File management You can scan all pages to a single file, scan each page to a
Optical Character Recognition
(OCR)
Send Documents To You can set up profiles to send the scanned documents to a
stack of originals ranging from 148 mm x 148 mm (5.8 inches
x 5.8 inches) to 215.9 mm x 355.6 mm (8.5 inches x 14 inches).
You can also scan originals up to 215.9 mm x 863.6 mm (8.5
inches x 34 inches) through the feeder one page at a time.
You can scan originals of any size up to 215.9 mm x 355.6 mm
(8.5 inches x 14 inches) by placing them directly on the scanner
glass.
necessary for scanning tasks such as:
Document processing
•
Saving in different file formats (i.e. searchable or non-
•
searchable PDF files) using automatic naming
mechanisms
Sending to different destinations such as e-mail, Microsoft
•
SharePoint, or other applications
also have the scanner automatically delete blank pages.
separate file, or scan to separate files based on bar codes or
blank pages in the original.
With OCR software, you can scan originals as editable text that
you can send to your favorite application.
variety of destinations such as a local folder, a network folder,
e-mail, or a custom application.
Scanner overview 3
Chapter 1
Scanner hardware
1 Front panel
2 Automatic document feeder
3 Power button
Scanner front panel buttons
Use the buttons on the scanner front panel to start a scan, select a destination for a scan,
and configure some scanner settings.
1 Power Save button
2 Quick start buttons
3 Copy buttons
4 Scan Document To buttons
5 Tools button
6 Cancel button
Power Save button
Quick start buttons
4 Scanner overview
Press the Power Save button to turn off the lamp and put the scanner in powersave mode when you are not using the scanner. When you are ready to begin
scanning again, just press one of the front panel scan buttons to turn the lamp back
on and begin scanning immediately.
The quick start buttons are labeled 1, 2, 3, and 4. You can use these buttons to scan with
specific HP Smart Document Scan profiles, such as:
• Scan a document to a searchable PDF
• Send a scan directly to an e-mail program
• Scan a document for editable text
NOTE: Use the HP Scanner Tools Utility, available from the Tools ( ) button, to
set up the quick start buttons.
NOTE: You can set a quick start button to start scanning with a specific HP Smart
Document Scan Software profile or to start a different scanning program.
NOTE: If the HP Smart Document Scan Software is installed, each quick start button
defaults to a standard profile. You can override these settings. For information on how
to set up an HP Smart Document Scan Software profile, see the HP Smart Document
Scan Software Help.
Copy buttons
To copy documents and images quickly, specify the number of copies to make, select
black-and-white or color, and then click the Copy (
) button.
Scan Document To buttons
Use the arrow ( ) buttons to scroll through the list of HP Smart Document Scan
Software profiles that are displayed on the scanner front panel, and then press the Scan
Document To (
) button to start scanning with the selected profile. For information on
how to set up an HP Smart Document Scan Software profile, see the HP Smart Document
Scan Software Help.
NOTE: If the HP Smart Document Scan Software is not installed, these buttons have
no effect.
Scanner hardware 5
Chapter 1
Tools button
Cancel button
Scanner lamp setting
The scanner supports two modes of lamp operation:
• In Power Save mode, the scanner lamp times out and turns off automatically after
about 15 minutes of inactivity. In this mode, the scanner is Energy Star compliant.
• In Instant Lamp On mode, the scanner lamp times out and turns off automatically
after about 15 minutes of inactivity, but it remains warm and ready to scan.
To switch from Power Save mode to Instant Lamp On mode, select the Enable Instant
Lamp On check box on the Buttons tab of the HP Scanner Tools Utility. To switch back
to Power Save mode, clear the Enable Instant Lamp On check box.
Use the Tools button to open the HP Scanner Tools Utility where you can assign
profiles to quick start buttons, choose which profiles are selectable from the scanner
front panel, and view information about scanner settings, status, and maintenance.
Press the Cancel button to cancel a scan in progress, or to cancel a series of scans
when you are scanning from the ADF.
Scanner software
The scanner comes with an assortment of scanning and document-management
programs, including:
•
HP Smart Document Scan Software
HP Document Copy Utility
•
HP Scanner Tools Utility
•
For more information and detailed descriptions of the software from other manufacturers
that is included with the scanner, see the printed Setup and Support Guide that came
with the scanner.
HP Smart Document Scan Software
HP Smart Document Scan Software guides you through the scanning process. To
open the software, double-click the HP Smart Document Scan Software icon on
the desktop. For more information, see
Software.
Main Window
Scan from HP Smart Document Scan
6 Scanner overview
The Main Window is displayed when you open the HP Smart Document Scan software.
Use this window to complete the following tasks:
• Start a scan: Load the original in the document feeder, select a profile, and then click
Scan. The scan will be completed using the settings associated with the selected
profile.
• Work with profiles: Create and modify profiles to specify the scanner settings and
the actions to take on your scanned documents.
Scan Progress Window
The Scan Progress Window opens when you start a scan. Use this window to complete
the following tasks:
• View thumbnails of the pages as they are scanned
• Scan more pages
• Rescan pages individually
• Edit pages individually by using the crop, rotate, and deskew tools
• Reorganize or delete pages
• Complete the scan and process the document
For more information, see the HP Smart Document Scan Software Help.
HP Document Copy Utility
The HP Document Copy utility processes scan copy requests. To use the utility, do one
of the following:
•
Press the Copy (
The scanned pages are sent directly to the currently selected printer.
• Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point
to N8400 series, and then click Document Copy.
Select print settings in the HP Document Copy dialog box.
) button on the scanner front panel.
HP Scanner Tools Utility
Use the HP Scanner Tools Utility to assign profiles to quick start buttons, to choose which
profiles are selectable on the scanner front panel, and to view information about scanner
settings, status, and maintenance.
To open the utility, do one of the following:
Double-click the HP Scanner Tools Utility icon on the desktop.
•
•
Press the Tools ( ) button on the scanner front panel.
Click Start, point to Programs or All Programs, point to HP, point to Scanjet,
•
point to N8400 series, and then click Scanner Tools Utility.
Use the Buttons tab to assign HP Smart Document Scan Software profiles to quick
start buttons for direct access from the scanner front panel. For more information, see
Set up scan profiles.
Also use the Buttons tab to configure the behavior of the buttons on the scanner front
panel and to change the lamp setting.
Use the Profiles tab to choose the HP Smart Document Scan Software profiles that
are selectable from the scanner front panel.
Scanner software 7
Chapter 1
(continued)
Use the Maintenance tab to view the scanner usage and maintenance history and to
run a test scan pass.
Where to get additional information
Several sources of information describe using the scanner and the scanning software.
Setup and Support Guide
Use the printed Setup and Support Guide that came with the scanner to set up and
connect the scanner, test the installation, and troubleshoot installation problems.
User Guide
This scanner User Guide is the primary source for scanner information. It provides
information about using, maintaining, and troubleshooting the scanner.
To open the User Guide in the installed (system) language, follow these steps:
▲ Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point
to N8400 series, and then click User Guide.
To open the User Guide in another language, follow these steps:
1. Insert the HP Scanning Software CD that came with the scanner into the computer
CD drive.
Wait for the installation dialog box to display.
2. Click View or print guides.
A list of languages is displayed.
3. Click the language that you want.
To print one or more User Guide topics, follow these steps:
1. Select a topic name on the Contents tab or display that topic, and then click Print
on the tool bar.
2. In the Print Topics dialog box, select an option:
• To print a single topic, choose Print the selected topic.
• To print a group of topics, choose Print the selected heading and all
subtopics.
3. Click OK.
4. In the Print dialog box, select a printer, specify printing options, and then click
Print.
TIP: To print the entire user guide, select the highest-level topic in the Contents tab
and then choose the Print the selected heading and all subtopics option.
HP Smart Document Scan Software Help
The HP Smart Document Scan Software Help explains how to use HP Smart Document
Scan Software features such as creating and editing profiles.
To open HP Smart Document Scan Software Help, double-click the HP Smart Document
Scan Software icon on the computer desktop, and then click Help on the menu bar.
8 Scanner overview
HP Scanner Tools Utility help
The HP Scanner Tools Utility help explains the scanner settings, information about
scanner status and maintenance, how to assign functionality to quick start buttons, and
how to choose the profiles that you can select from the scanner front panel.
To open HP Scanner Tools Utility help, press the Tools button on the scanner front panel,
and then click Help in the HP Scanner Tools Utility dialog box.
Technical Resources
Visit
www.hp.com/support for a technical white paper on working with scan profiles across
multiple computers.
Accessibility
• LCD Reader
Control of the scanner buttons
•
LCD Reader
The LCD Reader is a software program that outputs the changing of the scanner front
panel display to the computer monitor. The LCD Reader enables accessibility software
tools to express what is being shown on the scanner front panel.
To use the LCD Reader, follow these steps:
1. On your hard drive, navigate to the C:\Program Files\Common Files\Hewlett-Packard
\Scanjet\N8400 directory.
2. To start the program, double-click hplcd.exe.
Control of the scanner buttons
To prevent buttons from being pushed accidentally, you can disable the buttons on the
scanner front panel.
When the buttons are disabled, you always start scans and copies from the computer
using scanning software. You can still press the Cancel button on the scanner front panel
to stop a scan or copy and the Power Save button to put the scanner into Power Save
mode.
To turn off the scanner buttons, follow these steps:
1. Open the HP Scanner Tools Utility.
2. On the Buttons tab, select the Disable scanner buttons check box.
To turn on the scanner buttons, clear the Disable scanner buttons check box.
NOTE: You must have administrative privileges on the computer to change the
setting of this check box.
Accessibility 9
2 Scan and Copy
The following topics describe how to scan or copy originals using the scanner and the
scanner software.
•
Basic scanning steps
Basic copying steps
•
Load originals
•
Scan from the scanner front panel buttons
•
Scan from HP Smart Document Scan Software
•
Scan from other software programs
•
Scan with one button press
•
Basic scanning steps
The basic steps for scanning are:
1. Load the originals. For more information, see
2. Do one of the following:
• Press a quick start button on the scanner front panel.
• Use the arrows (
Software profiles that are displayed on the scanner front panel, and then press
the Scan Document To (
For information about profiles, see
• Open HP Smart Document Scan Software. For more information, see
HP Smart Document Scan Software.
• Open another scanning software program. For more information, see
other software programs.
) buttons to scroll through the list of HP Smart Document Scan
) button to start scanning with the selected profile.
Load originals.
Set up scan profiles.
Scan from
Scan from
TIP: If you select duplex scanning or copying and you load the originals into the
automatic document feeder (ADF), the scanner processes both sides of a two-sided
original at the same time.
Basic copying steps
The basic steps for copying are:
1. Load the originals. For more information, see
2. Use the Number of Copies (
number of copies, and then press the Copy (
The copies are printed with the current copy settings.
NOTE: If you want to change the copy settings, start the copy from the HP Document
Copy software.
TIP: You can configure HP Document Copy to always prompt for copy settings
before starting to print. For information, see the HP Scanner Tools Utility help.
10 Scan and Copy
Load originals.
) button on the scanner front panel to select the
) button.
Load originals
• Place an original on the scanner glass
Load paper into the document feeder
•
Place an original on the scanner glass
Place items that do not meet the specifications for the automatic document feeder (ADF)
directly onto the scanner glass.
Minimum size: Any size
Maximum size: 215.9 mm x 355.6 mm (8.5 inches x 14 inches)
Place the original face down on the scanner glass, as indicated by the reference mark.
Load paper into the document feeder
The scanner document feeder is rated to process paper that meets the following
specifications:
Minimum size: 148 mm x 148 mm (5.8 inches x 5.8 inches)
Maximum size when long-page
support is disabled:
Maximum size when long-page
support is enabled:
Minimum weight: 49 g/m2 (13 lb)
Maximum weight: 120 g/m2 (32 lb)
The paper capacity of the document feeder is 100 sheets of 75 g/m2 (20 lb) paper.
NOTE: HP does not recommend using the document feeder for photos, multipart
forms, transparencies, or gum-backed pages.
CAUTION: Avoid placing items that have sharp edges, paper clips, staples, wet
glue, correction fluid, or other substances in the scanner. Document pages should
not be curled, wrinkled, or stuck together.
215.9 mm x 355.6 mm (8.5 inches x 14 inches)
215.9 mm x 863.6 mm (8.5 inches x 34 inches)
Load originals 11
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