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N6310
User Manual
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HP N6310 User Manual

HP Scanjet N6310
Getting Started Guide
Getting Started Guide Guide de démarrage rapide Guía de instalación inicial Guia de introdução
6.5” x 9” FRONT COVER
HP Scanjet N6310
Getting Started Guide
English
Copyright and license
© 2008 Copyright Hewlett-Packard Development Company, L.P.
Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Trademark credits
ENERGY STAR is a U.S. registered service mark of the United States Environmental Protection Agency.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
Contents
1 Scanner set up
Check the box contents..............................................................................................................2
Install the software .....................................................................................................................2
Connect the TMA/ADF cable .....................................................................................................3
Connect the power supply .........................................................................................................3
Set the language........................................................................................................................4
Connect the USB cable..............................................................................................................4
Before you scan (Windows only)................................................................................................5
Test the installation.....................................................................................................................6
2 Use the scanner
HP scanning software overview.................................................................................................7
Scanner overview.......................................................................................................................9
Scanner settings.......................................................................................................................11
Load originals...........................................................................................................................12
Start a scan...............................................................................................................................18
Make copies..............................................................................................................................20
3 Product care and support
Maintenance, troubleshooting, and support.............................................................................22
Installation troubleshooting.......................................................................................................22
Getting assistance....................................................................................................................24
English
4 Specifications and warranty
Scanner specifications..............................................................................................................26
Transparent materials adapter (TMA) specifications................................................................26
Automatic document feeder (ADF) specifications....................................................................27
Environmental specifications....................................................................................................27
Recycle and restricted material information.............................................................................27
Disposal of Waste Equipment by Users in Private Households in the European Union..........28
Hewlett-Packard limited warranty statement............................................................................28
1
1 Scanner set up
Follow these steps to set up the scanner.
Check the box contents
Unpack the scanner hardware. Be sure to remove any shipping tape, and, if present, remove the paper protector from the scanner glass.
NOTE: The contents of the box, including the number of scanning software CDs, can vary by country/region.
1
1 HP Scanjet N6310 Document Flatbed Scanner
2 Power supply and power cable
3 USB cable
4 Getting Started Guide (this book)
5 Scanning software CDs
2
3
5
4
Install the software
CAUTION: If you are installing the software on a Windows computer, do not connect
the USB cable to the computer until you are prompted to do so during the software install. If you are installing the software on a Macintosh computer, you can connect the USB cable either before or after installing the software. See “Connect the USB cable” on page 4.
2 HP Scanjet N6310
1. Windows only: Decide what software to install.
• If you will be using the scanner with document-management or scanning software that you already own, you only need to install the HP Scanjet drivers and Scanner Tools Utility.
NOTE: For information about using non-HP software with the scanner, see “Associate a quick start button with non-HP scanning software” on page 5.
• If you do not already have document-management and scanning software, you can use the HP scanning software that shipped with the scanner. Read the onscreen descriptions of the software during the installation to decide what software to install.
NOTE: The software and the number of CDs that ship with the scanner can vary by country/region.
2. Insert the HP Scanning Software CD that came with the scanner into the computer
CD drive.
• For Windows installations: Wait for the installation dialog box to appear, and then follow the onscreen instructions.
• For Macintosh installations: Double-click the CD icon that appears on the desktop, double-click the HP Scanjet N6310 Installer icon, and then follow the instructions on the screen.
Connect the TMA/ADF cable
English
Connect the TMA/ADF cable from the lid to the scanner base.
Connect the power supply
1. Plug the cable that is attached to the power supply into the power connector on the
back of the scanner.
Connect the power supply 3
Chapter 1
2. Plug the small end of the AC cable into the back of the power supply.
3. Plug the other end of the AC cable into a power outlet or surge protector.
4. To turn on the scanner, press the Power button on the scanner control panel.
Set the language
The first time you turn on the scanner, after the initial warm-up you are prompted to select the language to be shown on the LCD.
To select the language, follow these steps:
1.
Use
2. Press OK to select the language, and then press OK again to confirm your selection.
and until the language you want appears.
Connect the USB cable
CAUTION: If you are installing in a Windows environment, do not connect the
scanner to your computer with the USB cable until prompted to do so during the software install (see “Install the software” on page 2).
Use the USB cable that came with the scanner to connect the scanner to your computer.
1. Connect the square end of the USB cable to the scanner.
2. Connect the rectangular end of the USB cable to a USB port on the back of your
computer.
4 HP Scanjet N6310
Before you scan (Windows only)
You must complete one of the following tasks before you can use the Scan ( ) button on the scanner control panel. The task you complete depends upon the scanning software solution you chose.
Upload default scan shortcuts to the scanner
The HP scanning software that shipped with your scanner includes default scan shortcuts. If you installed the HP scanning software, follow these steps to upload the default scan shortcuts to your scanner:
1. Double-click the HP Scanning icon on your desktop.
2. On the HP Scanning shortcuts dialog box, select Scan To...Setup from the Options drop-down menu.
3. On the Scan To...Setup (Front Panel List) dialog box, click a shortcut to add to the
front panel list, and then click the Add arrow. Continue to select shortcuts to add, clicking the Add arrow after each selection
• To change the order in which scan shortcuts will appear on the LCD, select a scan
shortcut and then click the Move (up) or Move (down) arrow.
• To remove a scan shortcut from the list of shortcuts to be loaded, select the
shortcut in the Front panel list (Scan To button) pane, and then click the
Remove arrow.
4. Click Update the Device to upload the selected scan shortcuts to the scanner.
NOTE: You can create, delete, and modify scan shortcuts in the HP Scanning
shortcuts dialog box. For information about using and managing scan shortcuts, see the scanner software help.
English
Associate a quick start button with non-HP scanning software
The scanner includes two quick start buttons, Scan ( ) and Copy ( ). You can associate any button-aware scanning software with each of these buttons. You must have Administrator privileges to perform this task.
NOTE: If you installed the HP scanning software, these buttons are already associated with HP Scanning and HP Copy.
To associate a quick start button with scanning software, follow these steps:
1. Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to N6310, and then click Scanner Tools Utility.
2. In the Program to Start drop-down list for a button, select the scanning software that you want this button to start.
TIP: You can also start the HP Scanner Tools Utility from the Setup ( ) button. Press the Setup (
3. Click OK.
) button, use and to select Tools, and then press OK.
Before you scan (Windows only) 5
Chapter 1
Test the installation
1. Place a single document page in the automatic document feeder (ADF).
2. Start a scan using the Scan ( Windows: If you installed the HP scanning software, select a scan shortcut, and then
press the Scan ( Macintosh: Press the Scan (
want is selected, and then press OK to start the scan.
3. Windows only: Start a scan using scanning software.
• If you are using the HP scanning software, double-click the HP Scanning icon on
your desktop, select a scan shortcut, and then click Scan....
• If you are using non-HP TWAIN- or ISIS-compliant software, scan from that
software.
If the scan does not proceed as expected, see Basic troubleshooting tips and Scanner installation troubleshooting in the scanner user guide.
For information on uninstalling and reinstalling the HP scanning software, see “Uninstall and then reinstall the HP scanning software” on page 24.
).
) button.
) button, use and until the scan shortcut you
6 HP Scanjet N6310
2 Use the scanner
This section describes the HP Scanjet scanner as well as how to scan or copy original documents.
HP scanning software overview
Your scanner has HP scanning software for both Windows and Macintosh that allows you to preview and edit your scans in addition to scanning and copying. With the HP scanning software, you can also customize scan and copy processes to fit the way you work.
NOTE: For Windows, you can assign the Scan ( ) or Copy ( ) buttons to other applications as long as Windows recognizes the application as button-aware.
See also
“Associate a quick start button with non-HP scanning software” on page 5
HP scanning software for Windows
When you install the HP scanning software for Windows, the following icons are added to your desktop. These icons open programs for scanning, copying, and editing your scans.
HP Scanning is the program to use for scanning pictures and documents. Use HP Scanning for all of the following:
Perform scanning functions
•
Access help and troubleshooting information
•
Access the HP Scanning preview window to edit your scans before
•
saving them Scan slides and negatives with the transparent materials adapter
•
(TMA) Modify settings and preferences
•
HP Copy is the program to use for printing copies on a printer.
English
HP Scanner Tools Utility is the program to use for configuring the buttons on the scanner control panel and recording maintenance information.
To start a scan, double-click the HP Scanning icon to display the HP Scanning shortcuts dialog box and follow the onscreen instructions.
NOTE: You can modify scan settings in the HP Scanning shortcuts dialog box. For more information, click Help in the HP Scanning shortcuts dialog box.
To start a copy, double-click the HP Copy icon and follow the onscreen instructions.
See also
Use the scanner 7
Chapter 2
• “Load originals” on page 12
• “Use the HP scanning software” on page 19
• “Make copies” on page 20
HP scanning software for Macintosh
When you install the HP scanning software for Macintosh, the following icon is added to the Dock.
HP Device Manager is the program that gets you started scanning pictures and documents. Use HP Device Manager for all of the following:
Perform scanning and copy functions
•
Access help and troubleshooting information
•
Modify settings and preferences
•
To start a scan, double-click a scan shortcut in HP Device Manager.
NOTE: You can also access scan settings directly from System Preferences. Open System Preferences and then click the HP Scanjet icon. For more information see
the scanner software help.
To start a copy, double-click either Make Color Copies or Make Black & White Copies.
See also
• “Load originals” on page 12
• “Use the HP scanning software” on page 19
• “Make copies” on page 20
8 HP Scanjet N6310
Scanner overview
3
4
2
1 Scanner control panel 2 Automatic document feeder (ADF) 3 ADF input tray 4 ADF output tray 5 Transparent materials adapter (TMA)
See also
Scanner control panel
Use the buttons on the scanner control panel to start a scan and to configure some scanner settings.
5
English
1
1
2 3 4 5 6
9 8 7
Scanner overview 9
Chapter 2
Icon Button name Description
1 Attention LED In combination with the Power LED, indicates
2 LCD
3 OK/Select Allows you to scroll through and select options
4 Cancel Cancels a scan or copy in progress.
5 Scan Starts a scan.
6 Power Turns the scanner on and off.
7 Copy Starts a copy.
8 Back Displays the previous menu on the LCD.
9 Setup Allows you to set preferences for the behavior
scanner functions and error conditions. For more information, see the scanner user guide.
Displays available scan shortcuts that
•
users can select. Shows menu options and status and error
•
messages.
in the LCD.
•
Press and to scroll through the menu options.
Press OK to select the option.
•
of the scanner.
See also
• “Start a scan” on page 18
• “Make copies” on page 20
• “Scanner settings” on page 11
Automatic document feeder (ADF)
You can use the automatic document feeder (ADF) to scan multipage documents quickly and easily.
See also
• “Use the automatic document feeder (ADF)” on page 12
• “Start a scan” on page 18
• “Make copies” on page 20
Transparent materials adapter (TMA)
You can use the transparent materials adapter (TMA) to scan 35 mm slides or negatives.
See also
10 HP Scanjet N6310
• “Use the transparent materials adapter (TMA)” on page 17
• “Start a scan” on page 18
Scanner settings
The Setup ( ) button allows you to modify scanner settings.
NOTE: For Windows: You can change additional settings through the HP scanning
software. Double-click the HP Scanning icon on the desktop, and then select an option from the Options menu. For more information, click Help in the
HP Scanning shortcuts dialog box. TIP: If you change settings and later want to restore them to their defaults, press the
Setup (
Language
To select the language shown on the LCD, follow these steps:
1.
Press the Setup ( OK.
2.
Use language selection, and then press OK to exit.
Energy consumption
You can reduce the scanner's energy consumption with the following settings:
• Instant Warm-up: By default, this setting reduces the time it takes for the lamp to turn on, allowing you to scan or copy more quickly. Setting Instant Warm-up to OFF increases the time required for the lamp to warm up, but reduces energy consumption.
• Energy Savings: By default, this setting reduces scanner power consumption after a period of time. Setting Energy Savings to OFF increases power consumption, but reduces the time required when you begin scanning or copying.
If you set Instant Warm-up to OFF or Energy Savings to ON, pressing the Power button restores full power to the scanner.
To change energy consumption settings, follow these steps:
1.
Press the Setup ( want is selected, and then press OK.
2.
Use then press
) button on the scanner control panel and select Restore Defaults.
and until the language you want is selected, press OK to confirm the
and until the setting you want (ON or OFF) is selected, press OK, and
English
) button, use and to select Language, and then press
) button, use or until the energy consumption setting you
twice.
NOTE: Setting Energy Savings to ON reduces power to all parts of the scanner, including the scanner lamp. As a result, setting Instant Warm-up to OFF when Energy Savings is set to ON has no effect.
Scanner settings 11
Chapter 2
Tools
The Tools menu entry starts software on your computer that allows you to modify other settings.
Tools menu (Windows)
This menu option starts the HP Scanner Tools Utility on the connected computer. This utility allows you to associate any button-aware application with the Scan ( Copy ( purposes. For more information about the HP Scanner Tools Utility, see the scanner user guide.
See also
“Associate a quick start button with non-HP scanning software” on page 5
Tools menu (Macintosh)
This menu option opens the HP Scanjet Preferences pane in System Preferences on the connected computer. From HP Scanjet Preferences you can edit scan shortcuts and scanner button settings. You can also monitor usage of certain scanner parts for maintenance purposes. For more information see the scanner user guide.
) buttons and to monitor usage of certain scanner parts for maintenance
NOTE: You can also start the HP Scanner Tools Utility through the Windows taskbar. To do so, click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to N6310, and then click Scanner Tools Utility.
) or
Load originals
You can load your originals into your scanner using the automatic document feeder (ADF), the scanner glass, or the transparent materials adapter (TMA).
Use the automatic document feeder (ADF)
For helpful information on loading your documents properly, refer to the following topics.
Document loading tips
• The automatic document feeder (ADF) supports the following paper types.
Width: 148-216 mm (5.8-8.5 in)
Length: 148-356 mm (5.8-14 in)
Weight: 50-120 g/m2 (13-32 lb)
• Scanning the following types of documents with the ADF might result in paper jams or damage to the documents. To scan these documents, use the scanner glass instead of the ADF.
12 HP Scanjet N6310
Wrinkled or creased documents
Curled documents
Torn documents Documents with paper
Carbon paper Coated paper
Extremely thin, translucent paper
Photos Overhead
Papers that are stuck together
clips or staples
Paper with adhesive notes or flags attached
transparencies
Paper with wet substances such as glue or correction fluid
• Before loading documents, make sure that the ADF access door is securely latched.
• When loading a stack of documents, make sure that all of the documents are the same width.
• When loading pages in landscape orientation, make sure that the top of the pages point toward the back of the scanner. Doing so ensures that the scanner automatically rotates the page correctly, if you have set the HP scanning software to rotate landscape pages automatically.
• The maximum capacity of the ADF is 50 sheets of 75 g/m
2
(20 lb) paper. When using
heavier paper, the maximum capacity is decreased.
• When loading small pages, such as A5 paper size (148 x 210 mm or 5.8 x 8.3 in), load a stack of at least five pages to ensure that the ADF properly detects and feeds the stack. When scanning fewer than five small pages, scan the pages by placing them on the scanner glass.
• When loading long documents that hang over the end of the input tray, pull out the input tray extender (1), and then load the documents (2).
English
Load originals 13
Chapter 2
2
1
How to load documents
1. If the original pages are long, pull out the input tray extender.
2. Fan the stack of document pages to ensure that the pages do not stick together. Fan
the edge that will be pointing into the ADF in one direction, and then fan that same edge in the opposite direction.
3. Align the edges of the documents by tapping the bottom of the stack against the table
top. Rotate the stack 90 degrees and repeat.
14 HP Scanjet N6310
4. Place the stack in the middle of the input tray. Load the stack face up.
5. Adjust the paper guides to the width of the documents. Take care not to overtighten
the guides, which can restrict paper feeding, but make sure that the paper guides touch the edges of the documents.
English
6. Gently push the stack forward to activate the tray sensor.
See also
• “Document loading tips” on page 12
• “Start a scan” on page 18
Use the scanner glass
Place items that do not meet the specifications for the automatic document feeder (ADF) directly onto the scanner glass.
Minimum size: No minimum size
Maximum size: 216 x 300 mm (8.5 x 11.8 in)
Load originals 15
Chapter 2
NOTE: Not all the length of the scanner glass is in the active imaging area, so make sure to position your originals as indicated by the reference mark on the edge of the scanner glass.
Place the original face down on the scanner glass, as indicated by the reference mark. For landscape pages, place the pages face down with the top of the page pointing toward the back of the scanner.
TIP: To scan multiple pictures at the same time, arrange the pictures that you want to scan on the scanner glass with at least 6 mm (0.25 in) of space between items.
See also
“Start a scan” on page 18
16 HP Scanjet N6310
Use the transparent materials adapter (TMA)
This section contains information about using the transparent materials adapter (TMA) to scan slides, including 35 mm slides, and negatives.
NOTE: You must use the HP scanning software to scan slides and negatives using the TMA.
Load slides or negatives
The transparent materials adapter (TMA) enables you to scan two 35 mm slides or three negative frames at one time.
Figure 2-1 Load slides
Figure 2-2 Load negatives
To load slides or negatives in the TMA, follow these steps:
1. Open the scanner lid.
2. Remove the negative strip holder from the slide holder.
3. Do one of the following to load the slides or negatives:
• If you are scanning slides, place the slides into the slide holder. Insert the slides
with the top of the slides pointing up and with the front of the slides facing you, making sure that the slides are flat and do not overlap.
• If you are scanning negatives, do the following:
a. Remove the light-shield from the negative strip holder. b. Slide a negative strip into the negative strip holder so that the shiny side of the
negative faces you. Negatives are easily damaged, so you should touch them only on their edges.
English
Load originals 17
Chapter 2
c. If the negative strip has fewer than three frames, insert the negatives light-shield
into the negative strip holder, making sure the edge of the light-shield touches the last frame.
d. Insert the negative strip holder back into the slide holder.
4. Close the scanner lid.
See also
“Start a scan” on page 18
Tips for scanning transparent items
• To scan transparent items larger than those that the transparent materials adapter (TMA) accepts, place the transparency on the scanner glass, place a white sheet of paper on top of the transparency, and then scan.
• For Windows: When scanning a negative, the default scan shortcut automatically enlarges the image to approximately 6.7 x 10 cm (2.64 x 4 in). If you want the final image to be larger or smaller, start the scan with the HP scanning software and then use the Resize tool in the HP Scanning preview window to set the scaling to the final size that you want. The scanner will scan the item to the size that you select and adjust the scan resolution as appropriate. For more information, see the scanner software help.
• For Macintosh: When scanning a 35 mm slide or negative, the HP scanning software automatically enlarges the image to approximately 10 cm x 15 cm (4 x 6 in). If you want the final image to be larger or smaller, start the scan with the HP scanning software and use the tools provided to resize the image. For more information, see the scanner software help.
Start a scan
This section describes the methods you can use to start a scan.
Use the Scan button
To scan using the Scan ( ) button on the scanner, follow these steps:
1. Load the originals.
2.
Use
3. Press the Scan ( ) button on the scanner control panel. The scanner starts the scan and sends the scan to the location specified in the scan shortcut.
NOTE: If you want to preview and edit your scan before sending it, start the scan from the HP scanning software.
See also
• “Upload default scan shortcuts to the scanner” on page 5
• “Use the HP scanning software” on page 19
18 HP Scanjet N6310
and on the scanner control panel to select the scan shortcut.
NOTE: If the scanner LCD indicates there are no scan shortcuts on the scanner, you must upload the scan shortcuts before you can scan.
Tips on using the Scan button
• To cancel a scan, press the Cancel (
• If you are scanning 35 mm slides or negatives, select a scan shortcut for slides or negatives. If you do not, the transparent materials adapter light does not turn on.
• For Macintosh: If you are scanning slides or negatives, you must create scan shortcuts before scanning them. For information on creating scan shortcuts, see the scanner user guide.
• You can create custom scan shortcuts that have the settings you use most frequently.
◦ For Windows: Double-click the HP Scanning icon on your computer. In the
HP Scanning shortcuts dialog box, highlight the scan shortcut that is most like
the one you want to create, and then click Change Settings. Modify the settings, and then save the scan shortcut. For more information, see the scanner software help.
◦ For Macintosh: In HP Device Manager, select your scanner from the Devices
menu, select Scanner Preferences from the Information and Settings pop-up menu, click the Scan Shortcuts tab in the HP Scan Preferences pane, and then create the custom scan shortcut. For more information, see the scanner user guide.
See also
• “Load originals” on page 12
• “Use the HP scanning software” on page 19
• “Use other software programs” on page 20
Use the HP scanning software
Start the scan from the HP scanning software when you want more control during the scanning process, such as when you want to preview the image before the final scan, use more advanced features, or change scan settings.
To scan using the HP scanning software, follow these steps:
For Windows:
1. Load the originals.
2. Double-click the HP Scanning icon.
3. Select the scan shortcut you want to use.
4. If you want to change scan settings or show a preview before you scan, click Change Settings... and make the changes you want. For more information, see the scanner
software help.
5. When you are done, click Scan or Finish. For more information, see the scanner user guide.
For Macintosh:
1. Load the originals.
2. Open HP Scan from the /Applications/Hewlett-Packard folder. For more information,
see the scanner software help.
3. Choose a scan profile.
) button.
English
Start a scan 19
Chapter 2
4. If you want to make changes to the scan, click Adjust and make your changes. For
more information, see the scanner software help.
5. When you are done, click Save, Print, or Send to send the scan to the specified
location.
See also
“Load originals” on page 12
Use other software programs
You can scan an image or document directly into a software program if the program is TWAIN-compliant. Generally, the program is compliant if it has a menu option such as Acquire, Scan, Import New Object, or Insert. If you are unsure whether the program is compliant or what the option is, see the documentation for that program.
To scan using TWAIN-compliant scanning software, follow these steps:
1. Start the scanning software, and then select the TWAIN data source.
2. Complete the appropriate actions to complete the scan.
3. Select the settings that are appropriate for the originals that you are scanning.
For more information, see the help for the scanning software.
NOTE: For Windows:
You can also follow these steps if your application is WIA-compliant. If your application is ISIS-compliant or you want streamlined document scanning
when using TWAIN-compliant software programs, you can install the EMC ISIS/ TWAIN driver. To do so, insert the installation CD that came with your scanner and select the EMC ISIS/TWAIN option. When scanning documents, select the HP Scanjet N6310 Doc TWAIN driver from the application. However, when scanning images from other software programs, select the HP Scanjet N6310 TWAIN driver.
See also
“Load originals” on page 12
Make copies
Use the Copy ( ) button to scan an original and send it to a printer. To make copies, follow these steps:
For Windows:
1. Load the originals.
2. Press the Copy (
box displays on the connected computer.
3. If you want to change the settings, such as number of copies or output type, follow
these steps:
a. Click Cancel in the progress dialog box. b. Make the changes you want in the HP Copy dialog box. c. Click Start. The copy is sent to the printer.
20 HP Scanjet N6310
) button. The copy is sent to the printer and the HP Copy dialog
TIP: You can also make copies by clicking the HP Copy icon on the desktop.
For Macintosh:
1. Load the originals.
2. Press the Copy (
) button. The scan is sent to the printer.
TIP: If you want to show a preview or specify print settings, open HP Scan from the / Applications/Hewlett-Packard folder, adjust your settings, and then click Print. For more information, see the scanner software help.
TIP: You can also start a copy by double-clicking either Make Color Copies or Make Black & White Copies in HP Device Manager.
English
Make copies 21
3 Product care and support
This section describes the options for product support.
Maintenance, troubleshooting, and support
Occasional cleaning of the scanner helps ensure higher-quality scans. The amount of care necessary depends upon several factors, including the amount of use and the environment. You should perform routine cleaning as necessary.
Routine cleaning and maintenance should include cleaning the automatic document feeder (ADF), the scanner glass, and the transparent materials adapter (TMA).
For in-depth instructions about maintaining the scanner, see the scanner user guide.
CAUTION: Avoid placing items that have sharp edges, paper clips, staples, wet glue, correction fluid, or other substances in the scanner. Document pages should not be curled, wrinkled, or stuck together.
Installation troubleshooting
If the scanner does not work after installation, you might see a message on the computer screen that is similar to one of the following:
• The scanner could not be initialized.
• The scanner could not be found.
• An internal error has occurred.
• The computer cannot communicate with the scanner. To fix the problem:
• Check the scanner cables and software as described here.
• If you continue to have problems, it is possible that your HP scanning software, firmware, or associated drivers are out of date or have become corrupted. See www.hp.com/support to locate software, firmware, and driver updates for your scanner.
NOTE: For information on how to solve problems with using the scanner, see the troubleshooting information in the scanner user guide.
Check the USB connection
Check the physical connection to the scanner.
TIP: Avoid connecting the scanner to the computer through a “convenience” USB port intended for small devices such as thumb drives or digital cameras.
22 HP Scanjet N6310
• Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner.
• Ensure that the USB cable is securely connected between the scanner and the computer. The trident icon on the USB cable faces up when the cable is properly connected to the scanner.
If the problem persists after verifying the above items, try the following:
1. Do one of the following tasks depending on how the scanner is connected to the computer:
• If the USB cable is connected to a USB hub or a docking station for a laptop,
disconnect the USB cable from the USB hub or the docking station, and then connect the USB cable to a USB port on the back of the computer.
• If the USB cable is directly connected to the computer, plug it into a different USB
port on the back of the computer.
• Remove all other USB devices from the computer except for the keyboard and
the mouse.
2. Press the Power button to turn off the scanner, wait 30 seconds, and then turn on the scanner.
3. Restart the computer.
4. When the computer is restarted, try using the scanner.
• If the scanner works and you changed the way it was connected to the computer
in Step 1, the communication problem might involve the USB hub, the docking station, a USB port, or another USB device. Leave the scanner directly connected to the computer through a USB port on the back of the computer. Try using the scanner after reconnecting each additional USB device, and disconnect any USB devices that prevent the scanner from working correctly.
• If the scanner does not work, uninstall and then reinstall the HP scanning
software.
English
Check that the scanner has power
The power cable is connected between the scanner and a power outlet.
• Ensure that the power cable is securely connected between the scanner and a live electrical outlet.
• If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on.
• Ensure that the Power button on the scanner is on; when on and no error or attention conditions exist, the Power LED is lit with a steady green light.
If the problem persists after verifying the above items, try the following:
1. Press the Power button to turn off the scanner, and then disconnect the power cable from the scanner.
2. Wait 30 seconds.
3. Reconnect the power cable to the scanner, and then turn on the scanner.
After 30 seconds, the Power LED is lit with a steady green light and the Attention LED is off.
Installation troubleshooting 23
Chapter 3
Uninstall and then reinstall the HP scanning software
If checking the scanner cable connections did not solve the problem, the problem might have occurred because of an incomplete installation.
To uninstall and reinstall the HP scanning software, follow these steps:
1. Turn off the scanner, and then disconnect the USB cable and power cable from the
scanner.
2. Remove the software.
• For Windows: Use the Add/Remove tool (in Windows Vista, the Programs and Features tool) in the Control Panel to uninstall HP Scanjet N6310 11.5, and then restart the computer.
• For Macintosh: Open the /Applications/Hewlett-Packard folder, start HP Uninstaller, select the device you want to remove, and then click Next.
The uninstaller removes the appropriate files, and then reports when the uninstall is complete.
3. See HP online support at
update available for your scanner.
• If so, download and install the software update.
• If not, use the HP Scanning Software CD that came with the scanner to reinstall the software.
4. Reconnect the USB cable and power cable to the scanner, and then turn on the
scanner. After 30 seconds, the Power LED is lit with a steady green light and the Attention LED
is off.
www.hp.com/support to check if there is a software
LCD display issues with custom scan shortcut names
In some languages, you might see blank characters instead of certain special characters in your custom scan shortcut names. To solve this problem, use English/Basic Latin characters to enter the abbreviated LCD name for your custom shortcuts. Alternatively, you can preface the abbreviated LCD name with a numeral, which you can then use to reference the shortcut.
Getting assistance
In order to get the best results from your HP product, please consult the following HP support offerings:
24 HP Scanjet N6310
1. See the product documentation that came with the product.
• Review the installation troubleshooting section in this guide.
• Review the troubleshooting section in the scanner user guide (click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to N6310, point to User Guide, and then select your preferred format).
• Review the scanner software help.
2. See the HP online support at
www.hp.com/support or contact your point of
purchase. HP online support is available to all HP customers. It is the fastest source for up-to-
date product information and expert assistance, including the following features:
• Online chat and email access to qualified support specialists
• Software, firmware, and driver updates for your product
• Valuable product and troubleshooting information for technical issues
• Proactive product updates, support alerts, and HP newsletters (available when you register your product)
3. HP support by phone
• See the phone list inside the front cover of this Getting Started Guide for support numbers.
• Support options and fees vary by product, country/region, and language.
• Fees and policies are subject to change without notice. Please see
www.hp.com/
support for the latest information.
4. Post-warranty period
After the limited warranty period, help is available online at
www.hp.com/support.
5. Extending or upgrading your warranty
If you would like to extend or upgrade the product’s warranty, please contact your point of purchase or see the HP Care Pack offers at
www.hp.com/support.
6. If you already purchased an HP Care Pack Service, please check the support
conditions in your contract.
English
Getting assistance 25
4 Specifications and warranty
This section contains product specifications and regulatory and warranty information for the HP Scanjet N6310 Scanner and accessories.
Scanner specifications
Name Description
Scanner type Flatbed with transparent materials adapter (TMA) and automatic document
Size 503 mm x 407 mm x 179 mm (19.8 in x 16.1 in x 7.1 in)
Weight 6.7 kg (14.8 lbs)
Scanning element Charged-coupled device
Interface USB 2.0 Hi-Speed
Hardware resolution 2400 x 2400 ppi, 48 bit
AC line voltage 100-240V~ 50/60Hz 1300mA
Power requirements For power consumption data, see the regulatory_supplement.htm file on
Regulatory information
Energy information To learn if your product is Energy Star-qualified, see www.hp.com, select
feeder
the HP Photosmart Software CD.
Regulatory model identification number: For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is FCLSD-0803. This regulatory number should not be confused with the product name (HP Scanjet N6310) or warranty product number (L2700A). The power supply approved for usage with this scanner is HP Model Number 0957-2230; see the regulatory_supplement.htm file for additional information on the power supply.
Additional information about your scanner can be found on the regulatory_supplement.htm file on the HP Photosmart Software CD.
your country/region, and then search on Energy Star.
Transparent materials adapter (TMA) specifications
Name Description
Media types Two 35 mm slides or three 35 mm negative frames
26 HP Scanjet N6310
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