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White Paper
September 2002
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Prepared by:
PSG Notebook Software Marketing
and Engineering
Compaq Computer Corporation
Contents
Introduction................................. 3
Tested Systems.......................... 3
Installation tips for Service
Pack 1....................................... 3
Known Anomalies....................... 4
UPDATES IN SP1........................ 6
INSTALLATION GUIDE............... 6
System Requirements............... 6
Check and Upgrade BIOS......... 6
Using the Integrated
Installation Method to Install
Windows XP and Service
Pack 1.......................................... 8
Software Delivery........................ 9
Frequently Asked Questions... 10
References................................ 10
Microsoft Windows XP Service
Pack 1 on Compaq Evo
Notebooks
Abstract:
provided by Compaq for Microsoft Windows XP Professional and
Service Pack 1 on Compaq
Service Pack 1 (SP1) is the latest and most comprehensive update
available for Microsoft® Windows XP Professional. SP1 is not
considered a required upgrade; we recommend that each customer
review SP1’s documentation, and then determine whether to deploy
SP1 based on individual company needs.
This document is intended for Compaq personnel and customers
needing information on Microsoft Windows XP Professional and
Service Pack 1 on Compaq
programs on selected Compaq products.
This document focuses on the testing and support
Evo
Notebook products.
Evo
notebook products, and applicable
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Microsoft Windows XP Service Pack 1 on Compaq Evo Notebooks 2
Notice
© 2002 Compaq Computer Corporation
Compaq, the Compaq logo, Deskpro and Armada Registered in U.S. Patent and Trademark Office. Evo,
iPAQ and SoftPaq are trademarks of Compaq Information Technologies Group, L.P. in the United States
and other countries.
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States and
other countries. Intel and Pentium are trademarks of Intel Corporation in the United States and other
countries. All other product names me ntioned here in may be trademarks of their respecti ve companies.
Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information
in this document is provided “as is” without warranty of any kind and is subject to change without notice.
The warranties for Compaq products are set forth in the express limited warranty statements accompanying
such products. Nothing herein should be construed as constituting an additional warranty.
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Microsoft Windows XP Service Pack 1 on Compaq Evo Notebooks 3
Introduction
For years, Compaq has remained committed to supporting our customer’s operating system
needs. As new operating systems and service packs are introduced, Compaq engineering teams
perform testing to verify compatibility on Compaq products. This allows our customers the pick
the operating system and service pack which best suits their computing environment.
Compaq is committed to maintaining stability and consistency across commercial product lines.
Since SP1 is not a required upgrade, Compaq recommends that each customer review the SP1
documentation and decide whether to deploy SP1 based on individual company needs. Compaq is
dedicated to providing customers who may choose to deploy SP1 with a smooth transition by
ensuring that SP1 is tested across a variety of configurations for the Evo notebook systems.
This white paper provides a list of tested products and, where applicable, known anomalies when
using SP1.
Tested Systems
Systems on which Windows XP with Service Pack 1 have been tested include:
•
Notebooks
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Evo Notebook N1005
Evo Notebook N1000
Evo Notebook N800
Evo Notebook N610c
Evo Notebook N600c
Evo Notebook N410c
Evo Notebook N400c
Evo Notebook N200
Evo Notebook N180
Evo Notebook N160
Evo Notebook N115
Armada M700
Armada M300
Armada E500
Installation tips for Service Pack 1
When installing Service Pack 1, Compaq recommends the following considerations be made:
•
If you have sufficient Hard Drive space we recommend that you accept the option to
“Backup files necessary to uninstall this Service Pack at a later time” during the SP1
installation.
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Microsoft Windows XP Service Pack 1 on Compaq Evo Notebooks 4
Known Anomalies
Roxio Easy CD Creator
Anomaly
Roxio Easy CD Creator V5.30 B might hang during file copy.
:
Description:
After full format CD-RW/CD-R media under Direct CD, or insert formatted CD, then copy data
that is over 60mb, MP3, or AVI files to the formatted media. The process never finishes and copy
process will hang.
Systems Affected:
All Evo notebooks using Roxio Easy CD Creator V5.30 B or earlier
Resolution:
This issue is not seen after applying the SP update available on the Roxio website at
www.roxio.com.
Intervideo WinDVD
Anomaly
WinDVD option is either removed or not functional from the autoplay menu after adjusting the
Default media player setting in the Set Program Access and Defaults interface.
Description:
Normally, when a movie is inserted into the DVD drive, an autoplay menu appears asking the
user to choose which player to use, such as Media Player, WinDVD, or other installed third party
media playback software (such as RealPlayer). Windows Media Player becomes the default
player if the default access is set to all Microsoft programs. Subsequently, the autoplay menu
appears and either the WinDVD option is no longer available or does not function as expected.
This issue also may occur with other third party media playback software.
:
Systems Affected:
All Evo notebooks using WinDVD or other third party media playback software
Resolution:
Open WinDVD, select Properties, go to the General tab, go to Player Settings and enable the
check box for Auto play. When a DVD movie is placed in the drive, the WinDVD option should
return and be functional.
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Microsoft Windows XP Service Pack 1 on Compaq Evo Notebooks 5
Device Manager
Anomaly
Devices cannot be disabled through Device Manager.
:
Description:
When performing a clean install of Windows XP on some systems, an error message will be
displayed when attempting to disable devices in Device Manager.
Systems Affected:
Evo Notebook N410c and N610c models
Resolution:
There is currently no resolution for this issue. It is currently under investigation.
Wireless Networks
Anomaly
Wireless Network behavior is different.
Description:
Several changes with Wireless Local Area Networking can be observed after applying SP1.
•
:
The authentication tab has moved from the WLAN adapter properties page to the WLAN
network profile properties page.
•
WEP Key indexing range has changed from 0 through 3 to 1 through 4 when SP1 is
applied.
•
The interface for entering WEP keys has changed. When WEP keys are entered, the
characters are masked and must be entered twice.
Systems Affected:
All models with WLAN adapters.
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Microsoft Windows XP Service Pack 1 on Compaq Evo Notebooks 6
UPDATES IN SP1
Summary:
Service Pack 1 (SP1) is a collection of updates that improve the performance of Windows XP.
The main areas addressed by SP1 are:
•
Application and hardware compatibility
•
Operating system reliability
•
Security, including the latest updates for known Windows XP security issues
For more information regarding specific fixes in Service Pack 1, reference:
http://support.microsoft.com/support/ServicePacks/Windows/XP/SP1FixList.asp
INSTALLATION GUIDE
System Requirements
Operating System.
•
Windows XP Professional
Disk Space.
•
The recommended space requirements depend on whether you install the Service Pack from
the CD or from Microsoft’s Web site. The Web download requires additional space to store
the files which are normally stored on the Service Pack CD. For details see Space
Requirements for the Service Pack listed in the htm file on the Windows XP SP1 CD or SP1
stand alone CD.
Check and Upgrade BIOS
Note:
1. Start your system using the current operating system. (See Appendix A for instructions if no
2. Check for Current BIOS using either:
3. Cross check the revision described in the previous step with the release listed in Table 1 and
Upgrade your BIOS before installing Windows XP.
OS is installed.)
•
Computer Setup
•
Simultaneously pressing Function + ESC after the Operating System is booted
on the Compaq Web site for your computer model and system BIOS.
4. Download the newer version and follow the ins tru ct ions to ins ta ll the new Sy stem
ROM BIOS.
Table 1 lists the minimum versions of ROM, available as of the publication of this white paper.
Check the Compaq Web site for the latest complete list of available software updates.
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Microsoft Windows XP Service Pack 1 on Compaq Evo Notebooks 7
IMPORTANT:
System ROM BIOS should be updated with the latest ROMPaq version
compatible with Microsoft Windows XP SP 1. Previous versions may produce anomalies.
Table 1. Compaq SoftPaqs for Microsoft Windows XP
Model ROM Family (if applicable) ROM Version
Evo N1005 - F.02
Evo N1000 686P4C F.09 A
Evo N800 68P4M F.0D A
Evo N610c 68P4F F.01 A
Evo N600c 686DF 2002.06.02
Evo N410c 686A2 2002. 07. 18
Evo N400c 686AW 2002.05.02
Evo N200 - 3A15
Evo N180 - F.12 A
Evo N160 - E.12
Evo N115 - F.0C A
Armada M700 686H 2002.03.15
Armada E500 686N 2002.03.15
Armada M300 686R 2002.03.15
Installing from the Service Pack 1 CD Stand Alone
IMPORTANT: Compaq recommends that the user read through the READMESP.HTM file
included on the SP1 CD before installing SP1 on their system.
This method presents the user with a Web page from the CD by means of the autorun.
1. Insert the Service Pack 1 CD into your CD-ROM drive.
2. If a Web page opens in your browser, select from the Contents area “Click Here to Install
Service Pack 1.”
If a Web page does not automatically open when you insert the CD, explore the cd and
click on the XPSP1.exe or from a command prompt type d:\XPSP1.exe where D:\
represents your CD-ROM drive.
If Setup prompts you to download or to save it to disk, click Run this program from its
current location, and then click OK.
3. Follow the instructions that appe ar.
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Microsoft Windows XP Service Pack 1 on Compaq Evo Notebooks 8
Using the Integrated Installation Method to Install
Windows XP and Service Pack 1
The integrated service pack includes the original Windows XP product integrated with the
Service Pack 1 files. The Service Pack 1 files that are part of this integrated service pack are a
collection of updates for Microsoft Windows XP. So, if you use this CD to install Windows XP,
you are also automatically installing SP1.
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Microsoft Windows XP Service Pack 1 on Compaq Evo Notebooks 9
Software Delivery
Delivery methods for software updates available for Compaq commercial computers include:
•
Compaq Support Software CD
•
Compaq Worldwide Web Site and Download Facility
Compaq Support Software CD
The Compaq Support Software CD (SSCD) includes updated drivers and utilities for Compaq
commercial notebook, desktop, and workstation computers. Key drivers and utilities for Deskpro
and Armada computers are included on the Compaq SSCD. The user interface is in English,
French, Italian, German, Spanish, and Japanese. The Compaq SSCD is updated regularly and is
available either through an annual subscription or as a one-time purchase. Subscriptions can be
purchased through Compaq Customer Support or from a Compaq authorized dealer.
Compaq Worldwide Web Site and Download Facility
Individual drivers and utilities can be downloaded, in the form of SoftPaqs, from the Compaq
Download Facility or from the Compaq Web site at http://www.compaq.com/support/files or
ftp://ftp.compaq.com. SoftPaqs provide a distribution method for driver and ROM updates and
product software enhancements. Multiple files and bootable diskettes can be distributed
conveniently and electronically through diskettes or the Web.
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Microsoft Windows XP Service Pack 1 on Compaq Evo Notebooks 10
Frequently Asked Questions
Should I upgrade to Service Pack 1?
Each customer’s computing environment is different. While a number of enhancements have
been provided with SP1, these may not improve performance for all customers. Compaq and
Microsoft recommend that each customer review SP1’s documentation, and then determine
whether to deploy SP1 based on specific needs.
Do I need to reinstall the Service Pack if I change system drivers?
No, unlike Windows NT you do not need to reinstall the service pack after changing system
drivers or network protocols.
References
For the Windows XP Service Pack 1 FAQ from Microsoft, visit:
http://www.microsoft.com/WindowsXP/pro/downloads/servicepacks/sp1/faq.asp
For comprehensive online support, visit the Compaq Web site at:
http://www.compaq.com
For international information, visit the Compaq Web site at:
http://www.compaq.com/corporate/overview/world_offices.html
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