HP m7050e, m7050y, m7060n, m7063w, m7067c Warranty and Support Guide

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Warranty and Support Guide
1 Year Parts and Labor
1 Year Technical Tele p hone Support
24 Hours a Day, 7 Days a Week
Before contacting HP Total Care, it’s important to have the following information handy.
Please take a moment to write down your product information for future reference.
Product Name: ______________________________________________________
Model Number: _____________________________________________________ System or Product Number: ____________________________________________________
Serial Number: ______________________________________________________
Purchase Date: ______________________________________________________ Operating System: ____________________________________________________________ Type and Revision: ___________________________________________________________ Build-ID Number (Press Ctrl-Alt-S): _____________________________________________________
Don’t Forget to Register!
Click ”Register with HP” on your desktop or go to: http://www.register.hp.com
NOTE: You can view your PC product number, model
number, and serial number by pressing the Ctrl, Alt, and S keys on the keyboard at the same time.
Registration is quick, easy and offers:
E-mail updates containing notifications about product
enhancements, the most recent support alerts, and driver updates specific to the product(s) you own.
The HP newsgram, our monthly online magazine packed
full of product news, support tips, project ideas, and much more. Visit us at:
http://www.subscription.support.hp.com
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Where to Get Help
HP offers a wide variety of service and support options, which are available around the clock for HP customers with products that are either in or out of warranty.
Options to use when you need help:
1 Check the setup poster and product documentation for
help with setting up and using your PC.
2 Use the support tools right on your PC.
Help & Support Center for help with
hardware and software questions. Click
Start and then click Help and Support.
PC Tune-up and Repair for tools to
keep your PC running smoothly. Click
Start, All Programs, PC Help & Tools.
SW Repair Wizard guides you through
options to resolve software issues. Click
Start, All Programs, PC Help & Tools.
3 HP Customer Care Web support. For product
information, driver updates, troubleshooting and much more, go to: http://www.hp.com/support
4 Chat online with qualified support specialists using
HP Real Time Chat. Available through the Help and Support Center on your PC.
5 If you have not solved the problem, call HP Total Care,
toll-free, by phone 24 hours a day, seven days a week in English, Spanish (U.S. only) and French (CA only) at 1-800-474-6836 (1-800-HP invent) (U.S. & Canada) Or 1-905-206-4663 (local to Mississauga)
When you call, please have your product model number, serial number, and date of purchase available. Telephone support is free during your limited warranty period.
Software Support
America Online
U.S.: 1-888-346-3704 — Canada: 1-888-265-4357 http://www.aol.com
Apple — iTunes
http://www.apple.com
AT&T WorldNet
1-800-400-1447 — http://www.att.net
CompuServe 2000
1-800-944-9871 — http://www.compuserve.com
Corel
http://www3.corel.com
Detto Technologies
1-866-338-8663 — http://www.detto.com
Disney’s Blast Online
1-972-389-3970 — http://www.disney.com
EarthLink
Dial-up customer service: 1-800-890-6356 Dial-up technical support: 1-800-890-5128 DSL customer service and technical support: 1-888-829-8466 http://www.earthlink.net
InterVideo
510-651-0888 http://www.intervideo.com
Microsoft Network
1-800-386-5550 — http://www.support.msn.com
Symantec — Norton AV
http://www.symantec.com
Where Is My PC Documentation?
Documentation is on your PC. Click the documentation icon on your desktop, or click
Start, All Programs, and click Documentation. Documentation is also available
at http://www.hp.com/support on the support page for your model.
Prodigy Internet Services
1-800-213-0992 — http://www.prodigy.com
Quicken Basic (Intuit)
1-900-555-4688 — http://www.intuit.com
Sonic (only CD-RW and DVD+RW/+R models) http://www.sonic.com
Yahoo! — User Support
http://www.yahoo.com
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Warranty and License Information
HP Total Care
HP Total Care provides fast, friendly, and effective expert advice for all your HP products. If you have a question or if a problem arises, we offer extensive service and support options around the clock to better handle your needs. Go to your PC’s Help and Support Center for the fastest resolutions. For more information on your support and services options visit:
http://www.hp.com/go/totalcare
Or
http://www.hp.ca/totalcare (Canada)
When should I contact HP Total Care Support and Services?
The Help and Support Center or other support tools on
your PC did not identify or help solve your problem. You either do not have Internet access or cannot connect
to the Internet to use the HP Customer Care Web support site or to chat with qualified online support specialists.
There is obvious damage or a mechanical breakdown
with your product, and it does not work.
HP Total Care Agents are available 24 hours a day in English, Spanish (U.S. only) and French (CA only) via:
1-800-474-6836 (1-800-HP invent) Or 1-905-206-4663 (local to Mississauga) to provide expert assistance.
NOTE: Support options, availability and hours vary by
product, country/region, and language and are subject to change.
If Necessary: Get Repair
Customer Self Repair
You can easily replace many of the internal and external PC parts yourself. This is the fastest method of repair, where the part is conveniently sent with next-day service to your home or business. We pay the shipping and handling. Detailed instructions are included to guide you through an easy repair, and if you have questions, call us for assistance. This service is free for the duration of the hardware warranty period.
In some cases, HP will ask for a credit card as collateral for the part and will charge you for the retail price of the part if the failed part is not returned within thirty (30) days.
Availability of this program may vary depending on your country/region.
Pick Up and Return Service
HP will arrange to have your PC picked up and delivered to an HP Central Repair Center. We pay for the round-trip shipping and handling. This service is free for the duration of the hardware warranty period.
There are a few limitations and exclusions to this warranty (as well as some important details) and you’ll find them described, in legal language, beginning on the next page.
Carry-In Service
You also have the option of taking your PC to an HP Authorized Service Provider (ASP). The ASP can facilitate the service on your PC. For a select number of ASPs same day repair service is available for your convenience. Visit http://www.hp.com/support to find the nearest authorized support provider in your area.
Software Support
HP provides technical software support for ninety (90) days from the date of purchase. This support includes assistance with installation, setup and basic configuration of software included by HP with the PC, excluding system optimization, customization and network configuration. Support for technical issues caused by viruses or spyware is available for a fee.
HP Total Care Out-of-Warranty Support Options
Even after your warranty has ended, HP can still provide you with service and support options.
For Visa and MasterCard holders in the United States or
calls from Canada, please call 1-800-474-6836 (1-800-HP invent) or 1-905-206-4663 (local to Mississauga).
1 time technical support, $40* U.S. per call
1 year unlimited technical support $75* U.S.
*Prices are subject to change without notice and may vary based on your product.
Fees are charged to your Visa or MasterCard.
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Protect Your Investment
Protect your investment by purchasing an Extended Service Plan. Allow Total Care to provide you with total peace of mind, while you get the most out of your investment. Service coverage begins on product purchase date and you must purchase the service within the first year after purchasing the computer. The hardware service offering will be determined based on the outcome of system self-test programs run by the customer through the initial call to HP Total Care.
For more information please visit
U.S. only http://www.hp.com/go/totalcare
1-866-234-1377
Canada only http://www.hp.ca/totalcare
1-866-231-4351
Recycle — HP Planet Partners
HP is sensitive to the environment and has a program, Planet Partners, to make it simple for us to reclaim your old product for recycling. HP will help you recycle your old equipment even if it is not an HP product; we take back all makes and models. Visit our Web site to find out how easy it is to recycle: http://www.hp.com/recycle
Hardware Limited Warranty
HP Product DURATION
Hardware One Year Limited Warranty
Software One Year Technical Support
HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL AND HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. TO THE EXTENT ALLOWED BY THE LOCAL LAW OF JURISDICTIONS OUTSIDE THE UNITED STATES, HP DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FOR ALL TRANSACTIONS OCCURRING IN THE UNITED STATES, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. SOME STATES OR COUNTRIES/REGIONS DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS, SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.
THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
This Limited Warranty is applicable in all countries/regions and may be enforced in any country/region where HP or its authorized service providers offer warranty service for the same product model number subject to the terms and conditions set forth in this Limited Warranty.
General Terms
This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from HP, the manufacturer. Please refer to HP’s Web site for an extensive description of your limited warranty entitlements. In addition, you may also have other legal rights under applicable local law or special written agreement with HP.
Under the HP Global Limited Warranty program, products purchased in one country/region may be transferred to another country/region, where HP or its authorized service providers offer warranty service for the same product model number, without voiding the warranty. Warranty terms, service availability, and service response times may vary from country/region to country/region. Standard warranty service response time is subject to change due to local parts availability. If so, your HP authorized service provider can provide you with details.
HP is not responsible for any tariffs or duties that may be incurred in transferring the products. Transfer of the products may be covered by export controls issued by the United States or other governments.
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This Limited Warranty applies only to HP-branded and Compaq-branded hardware products (collectively referred to in this Limited Warranty as ”HP Hardware Products”) sold by or leased from Hewlett-Packard Company, its worldwide subsidiaries, affiliates, authorized resellers, or country/region distributors (collectively referred to in this Limited Warranty as ”HP”) with this Limited Warranty. The term ”HP Hardware Product” is limited to the hardware components and required firmware. The term ”HP Hardware Product” DOES NOT include any software applications or programs; non-HP products or non-HP branded peripherals. All non-HP products or non-HP branded peripherals external to the HP Hardware Product — such as external storage subsystems, displays, printers and other peripherals — are provided ”AS IS” without HP warranty. However, non-HP manufacturers and suppliers, or publishers may provide their own warranties directly to you.
During the Limited Warranty Period, HP will, at its discretion, repair or replace any defective component. All component parts or hardware products removed under this Limited Warranty become the property of HP. In the unlikely event that your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to provide you with (a) a replacement unit of HP’s choosing that is the same or equivalent to your HP Hardware Product in performance or (b) to give you a refund of your purchase price or lease payments (less interest) instead of a replacement. This is your exclusive remedy for defective products.
Exclusions
HP does not warrant that the operation of this product will be uninterrupted or error-free. HP is not responsible for damage that occurs as a result of your failure to follow the instructions intended for the HP Hardware Product.
HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP, or from the date HP completes installation. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date. You may be required to provide proof of purchase or lease as a condition of receiving warranty service. You are entitled to hardware warranty service according to the terms and conditions of this document if a repair to your HP Hardware Product is required within the Limited Warranty Period.
Unless otherwise stated, and to the extent permitted by local law, new HP Hardware Products may be manufactured using new materials or new and used materials equivalent to new in performance and reliability. HP may repair or replace HP Hardware Products (a) with new or previously used products or parts equivalent to new in performance and reliability, or (b) with equivalent products to an original product that has been discontinued. Replacement parts are warranted to be free from defects in material or workmanship for ninety (90) days or, for the remainder of the Limited Warranty Period of the HP Hardware Product they are replacing or in which they are installed, whichever is longer.
This Limited Warranty does not apply to expendable or consumable parts and does not extend to any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration or other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts or supplies not supplied by HP; (d) improper site preparation or maintenance; (e) virus infection; (f) loss or damage in transit; or (g) by modification or service by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user replaceable HP or HP approved parts if available for your product in the servicing country/region.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED.
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