HP M570dw User Guide

LASERJET PRO 500 COLOR MFP

User Guide

M570

HP LaserJet Pro 500 color MFP M570

User Guide

Copyright and License

© Copyright 2015 HP Development Company,
L.P.

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Edition 1, 11/2015

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Table of contents

1 Product introduction ..................................................................................................................................... 1

Product comparison .............................................................................................................................................. 2

Product views ........................................................................................................................................................ 4

Product front view ............................................................................................................................... 4

Product back view ............................................................................................................................... 5

Interface ports ..................................................................................................................................... 6

Serial number and model number location ........................................................................................ 7

Control panel ......................................................................................................................................................... 8

Control-panel layout ........................................................................................................................... 8

Control-panel Home screen ................................................................................................................ 9

Control-panel help system ............................................................................................................... 10

Print product reports ........................................................................................................................................... 11

2 Paper trays ................................................................................................................................................. 13

Supported paper sizes ......................................................................................................................................... 14

Supported paper types ........................................................................................................................................ 16

Tray 1 ................................................................................................................................................................... 18

Tray capacity and paper orientation ................................................................................................. 18

Load Tray 1 ........................................................................................................................................ 20

Print envelopes ............................................................................................................... 22

Tray 2 ................................................................................................................................................................... 23

Tray capacity and paper orientation ................................................................................................. 23

Load Tray 2 ........................................................................................................................................ 24

Optional Tray 3 .................................................................................................................................................... 26

Tray capacity and paper orientation ................................................................................................. 26

Load Tray 3 ........................................................................................................................................ 27

Load and print labels ........................................................................................................................................... 29

Introduction ....................................................................................................................................... 29

Manually feed labels ......................................................................................................................... 29

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3 Parts, supplies, and accessories ................................................................................................................... 31

Order parts, accessories, and supplies ............................................................................................................... 32

HP policy on non-HP supplies ............................................................................................................................. 33

HP anticounterfeit Web site ................................................................................................................................ 34

Print when a toner cartridge is at estimated end of life ..................................................................................... 35

Enable or disable the At Very Low settings ........................................................................................................ 36

Customer self-repair parts .................................................................................................................................. 37

Accessories .......................................................................................................................................................... 38

Toner cartridges .................................................................................................................................................. 39

Toner-cartridge view ......................................................................................................................... 39

Toner-cartridge information ............................................................................................................. 40

Recycle toner cartridges ................................................................................................. 40

Toner-cartridge storage ................................................................................................. 40

HP policy on non-HP toner cartridges ............................................................................ 40

Replace the toner cartridges ............................................................................................................ 41

Toner collection unit ............................................................................................................................................ 44

Replace the toner collection unit ...................................................................................................... 44

4 Print ........................................................................................................................................................... 47

Supported print drivers (Windows) ..................................................................................................................... 48

HP Universal Print Driver (UPD) ........................................................................................................ 48

UPD installation modes .................................................................................................. 49

Change print-job settings (Windows) .................................................................................................................. 50

Priority for changing print-job settings ............................................................................................ 50

Change the settings for all print jobs until the software program is closed ................................... 50

Change the default settings for all print jobs ................................................................................... 50

Change the product configuration settings ...................................................................................... 51

Change print-job settings (Mac OS X) .................................................................................................................. 52

Priority for changing print-job settings ............................................................................................ 52

Change the settings for all print jobs until the software program is closed ................................... 52

Change the default settings for all print jobs ................................................................................... 52

Change the product configuration settings ...................................................................................... 53

Print tasks (Windows) .......................................................................................................................................... 54

Use a printing shortcut (Windows) ................................................................................................... 54

Create printing shortcuts (Windows) ................................................................................................ 56

Automatically print on both sides (Windows) .................................................................................. 58

Manually print on both sides (Windows) .......................................................................................... 60

Print multiple pages per sheet (Windows) ....................................................................................... 61

Select the page orientation (Windows) ............................................................................................ 63

Select the paper type (Windows) ...................................................................................................... 65

Print the first or last page on different paper (Windows) ................................................................ 67

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Scale a document to fit page size (Windows) ................................................................................... 70

Create a booklet (Windows) .............................................................................................................. 72

Print tasks (Mac OS X) .......................................................................................................................................... 74

Use a printing preset (Mac OS X) ....................................................................................................... 74

Create a printing preset (Mac OS X) .................................................................................................. 74

Automatically print on both sides (Mac OS X) .................................................................................. 74

Manually print on both sides (Mac OS X) .......................................................................................... 75

Print multiple pages per sheet (Mac OS X) ....................................................................................... 75

Select the page orientation (Mac OS X) ............................................................................................ 75

Select the paper type (Mac OS X) ...................................................................................................... 75

Print a cover page (Mac OS X) ........................................................................................................... 76

Scale a document to fit page size (Mac OS X) ................................................................................... 76

Create a booklet (Mac OS X) .............................................................................................................. 76

Additional print tasks (Windows) ........................................................................................................................ 77

Cancel a print job (Windows) ............................................................................................................. 77

Select the paper size (Windows) ....................................................................................................... 77

Select a custom paper size (Windows) ............................................................................................. 78

Print watermarks (Windows) ............................................................................................................ 78

Additional print tasks (Mac OS X) ........................................................................................................................ 79

Cancel a print job (Mac OS X) ............................................................................................................. 79

Select the paper size (Mac OS X) ....................................................................................................... 79

Select a custom paper size (Mac OS X) ............................................................................................. 79

Print watermarks (Mac OS X) ............................................................................................................ 80

Create archival-quality prints ............................................................................................................................. 81

Color printing ....................................................................................................................................................... 82

Use the HP EasyColor option ............................................................................................................. 82

Change the color options (Windows) ................................................................................................ 82

Change the color theme for a print job (Windows) ........................................................................... 83

Change the color options (Mac OS X) ................................................................................................ 83

Manual color options ......................................................................................................................... 84

Match colors ...................................................................................................................................... 84

Use HP ePrint ....................................................................................................................................................... 86

Use AirPrint .......................................................................................................................................................... 87

Use walk-up USB printing .................................................................................................................................... 88

5 Copy ........................................................................................................................................................... 89

Set new default copy settings ............................................................................................................................. 90

Restore copy default settings ............................................................................................................................. 91

Make a single copy ............................................................................................................................................... 92

Make multiple copies ........................................................................................................................................... 93

Copy a multiple-page original ............................................................................................................................. 94

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Copy identification cards ..................................................................................................................................... 95

Collate a copy job ................................................................................................................................................. 96

Copy on both sides (duplex) ................................................................................................................................ 97

Copy on both sides automatically ..................................................................................................... 97

Copy on both sides manually ............................................................................................................ 98

Reduce or enlarge a copy .................................................................................................................................... 99

Make color or black and white copies ............................................................................................................... 100

Optimize copy quality ........................................................................................................................................ 101

Adjust the lightness or darkness for copies ..................................................................................................... 102

Adjust the copy image ....................................................................................................................................... 103

Copy in draft mode ............................................................................................................................................ 104

Set the paper size and type for copying on special paper ................................................................................ 105

6 Scan ......................................................................................................................................................... 107

Scan by using the HP Scan software (Windows) ............................................................................................... 108

Scan by using the HP Scan software (Mac OS X) ............................................................................................... 109

Scan to a USB flash drive ................................................................................................................................... 110

Set up scan to network folder and scan to email features .............................................................................. 111

Scan to a network folder ................................................................................................................................... 112

Scan to email ..................................................................................................................................................... 113

Scan by using other software ............................................................................................................................ 114

Scan from a TWAIN-compliant program (Windows) ...................................................................... 114

Scan from a WIA-compliant program (Windows) ........................................................................... 114

7 Fax ........................................................................................................................................................... 115

Connect fax to a telephone line ........................................................................................................................ 118

Set up fax with a telephone answering machine .............................................................................................. 118

Set up fax with an extension phone .................................................................................................................. 118

Setup for stand-alone fax ................................................................................................................................. 118

Configure the fax time, date, and header ......................................................................................................... 120

Use the control panel ...................................................................................................................... 120

Use the HP Fax Setup Wizard .......................................................................................................... 120

Use special characters in fax headers ............................................................................................................... 120

Use the phone book ........................................................................................................................................... 121

Use the control panel to create and edit the fax phone book ........................................................ 121

Delete phone book entries .............................................................................................................. 121

Create and edit speed-dial entries .................................................................................................................... 122

Delete speed-dial entries .................................................................................................................................. 123

Create and edit group-dial entries .................................................................................................................... 124

Delete group-dial entries .................................................................................................................................. 125

Configure send fax settings .............................................................................................................................. 126

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Set special dialing symbols and options ........................................................................................ 126

Set a dialing prefix ........................................................................................................ 126

Set the dial tone detection .............................................................................................................. 126

Tone dial or pulse dial .................................................................................................. 127

Set autoredial and the time between redials ................................................................................. 127

Set light/dark and resolution .......................................................................................................... 128

Set the default light/dark (contrast) setting ............................................................... 128

Set resolution settings ................................................................................................. 128

Set billing codes .............................................................................................................................. 129

Configure receive fax settings .......................................................................................................................... 130

Set fax forwarding .......................................................................................................................... 130

Set the answer mode ...................................................................................................................... 130

Block or unblock fax numbers ........................................................................................................ 131

Set the number of rings-to-answer ................................................................................................ 131

Set distinctive ring .......................................................................................................................... 132

Use autoreduction for incoming faxes ........................................................................................... 133

Set fax reprint settings ................................................................................................................... 133

Set the fax sounds volume ............................................................................................................. 133

Set the alarm volume, phone-line volume, and ring volume ...................................... 133

Set stamp-received faxes ............................................................................................................... 134

Set the private receive feature ....................................................................................................... 134

Set fax polling .................................................................................................................................................... 134

Use fax ............................................................................................................................................................... 136

Supported fax programs ................................................................................................................. 136

Cancel a fax ..................................................................................................................................... 136

Cancel the current fax .................................................................................................. 136

Cancel a pending fax job ............................................................................................... 137

Delete faxes from memory ............................................................................................................. 137

Use fax on a DSL, PBX, or ISDN system .......................................................................................... 137

DSL ................................................................................................................................ 137

PBX ................................................................................................................................ 138

ISDN ............................................................................................................................... 138

Use fax on a VoIP service ................................................................................................................ 138

Fax memory contents are retained when there is a loss of power ................................................ 138

Security issues when connecting internal networks to public phone lines ................................... 138

Fax from the flatbed scanner ......................................................................................................... 139

Fax from the document feeder ....................................................................................................... 140

Use speed dials and group-dial entries .......................................................................................... 140

Send a fax from the software (Windows) ....................................................................................... 141

Send a fax by dialing from a telephone connected to the fax line ................................................ 142

Send a fax with confirmation .......................................................................................................... 142

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Schedule a fax to be sent later ....................................................................................................... 142

Send a fax combining an electronic and paper document ............................................................. 143

Use access codes, credit cards, or calling cards ............................................................................. 143

Send faxes internationally ........................................................................................... 143

Print a fax ........................................................................................................................................ 144

Reprint a fax .................................................................................................................................... 145

Automatically print on both sides of received faxes ...................................................................... 146

Receive faxes when fax tones are audible on the phone line ........................................................ 146

Print a stored fax when the private receive feature is on .............................................................. 146

8 Manage and maintain ................................................................................................................................. 147

Use the HP Reconfiguration Utility to change the product connection (Windows) ......................................... 148

Set up HP Wireless Direct Printing .................................................................................................................... 149

Use HP Web Services applications .................................................................................................................... 150

Configure IP network settings ........................................................................................................................... 151

Printer sharing disclaimer ............................................................................................................... 151

View or change network settings ................................................................................................... 151

Manually configure IPv4 TCP/IP parameters from the control panel ............................................ 151

Rename the product on a network ................................................................................................. 151

Link speed and duplex settings ...................................................................................................... 153

HP Device Toolbox (Windows) ........................................................................................................................... 154

HP Utility for Mac OS X ....................................................................................................................................... 156

Open HP Utility ................................................................................................................................ 156

HP Utility features ........................................................................................................................... 156

Use HP Web Jetadmin software ........................................................................................................................ 157

Economy settings .............................................................................................................................................. 158

Print with EconoMode ..................................................................................................................... 158

Set the Sleep Delay ......................................................................................................................... 158

Set the Auto Power Down delay ..................................................................................................... 158

Product security features .................................................................................................................................. 160

Lock the product ............................................................................................................................. 160

Set or change the product password .............................................................................................. 160

Upgrade the firmware ....................................................................................................................................... 161

Manually upgrade the firmware ..................................................................................................... 161

Set the product to automatically upgrade the firmware ............................................................... 161

9 Solve problems .......................................................................................................................................... 163

Solve problems checklist .................................................................................................................................. 164

Step 1: Make sure that the product is set up correctly .................................................................. 164

Step 2: Check the cabling or wireless connection .......................................................................... 164

Step 3: Check the control panel for error messages ...................................................................... 165

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Step 4: Check the paper .................................................................................................................. 165

Step 5: Check the software ............................................................................................................. 165

Step 6: Test print functionality ....................................................................................................... 165

Step 7: Test copy functionality ....................................................................................................... 165

Step 8: Test the fax functionality ................................................................................................... 166

Step 9: Check the toner cartridge ................................................................................................... 166

Step 10: Try sending a print job from a computer ......................................................................... 166

Step 11: Verify that the product is on the network ........................................................................ 166

Restore the factory-set defaults ...................................................................................................................... 167

Control panel help system ................................................................................................................................ 168

Paper feeds incorrectly or becomes jammed ................................................................................................... 169

The product does not pick up paper ............................................................................................... 169

The product picks up multiple sheets of paper .............................................................................. 169

The document feeder jams, skews, or picks up multiple sheets of paper .................................... 169

Prevent paper jams from the paper trays ...................................................................................... 170

Clear jams .......................................................................................................................................................... 171

Jam locations .................................................................................................................................. 171

Clear jams in the document feeder ................................................................................................. 172

Clear jams in the output bin area .................................................................................................... 174

Clear jams in Tray 1 ......................................................................................................................... 175

Clear jams in Tray 2 ......................................................................................................................... 177

Clear jams in the right door ............................................................................................................. 178

Clear jams in optional Tray 3 .......................................................................................................... 182

Clear jams in the lower right door (Tray 3) ..................................................................................... 183

Improve print quality ......................................................................................................................................... 184

Print from a different software program ....................................................................................... 184

Set the paper-type setting for the print job ................................................................................... 1 84

Check the paper-type setting (Windows) ..................................................................... 184

Check the paper-type setting (Mac OS X) ..................................................................... 185

Check the toner-cartridge status ................................................................................................... 185

Calibrate the product to align the colors ........................................................................................ 185

Print a cleaning page ...................................................................................................................... 185

Perform additional print quality troubleshooting ......................................................................... 186

Print the print quality page .......................................................................................... 186

Interpret the print quality page .................................................................................... 186

Inspect the toner cartridge for damage ......................................................................................... 187

Check the paper and printing environment .................................................................................... 187

Use paper that meets HP specifications ...................................................................... 187

Check the product environment ................................................................................... 188

Check the EconoMode settings ....................................................................................................... 188

Adjust color settings (Windows) ..................................................................................................... 189

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Try a different print driver .............................................................................................................. 190

Improve copy quality ......................................................................................................................................... 191

Check the scanner glass for dirt and smudges ............................................................................... 191

Check the paper settings ................................................................................................................ 192

Check the image adjustment settings ............................................................................................ 192

Optimize for text or pictures .......................................................................................................... 193

Edge-to-edge copying .................................................................................................................... 193

Clean the pickup rollers and separation pad in the document feeder ........................................... 193

Improve scan quality ......................................................................................................................................... 195

Check the scanner glass for dirt and smudges ............................................................................... 195

Clean the pickup rollers and separation pad in the document feeder ........................................... 196

Improve fax quality ........................................................................................................................................... 198

Check the scanner glass for dirt and smudges ............................................................................... 198

Check the send-fax resolution setting ........................................................................................... 199

Check the error correction setting .................................................................................................. 199

Send to a different fax machine ..................................................................................................... 199

Clean the pickup rollers and separation pad in the document feeder ........................................... 200

Check the fit-to-page setting ......................................................................................................... 200

Check the sender's fax machine ..................................................................................................... 201

The product does not print or it prints slowly .................................................................................................. 202

The product does not print ............................................................................................................. 202

The product prints slowly ............................................................................................................... 202

Solve walk-up USB printing problems .............................................................................................................. 203

The USB Flash Drive menu does not open when you insert the USB flash drive ........................... 203

The file does not print from the USB flash drive ............................................................................ 203

The file that you want to print is not listed in the USB Flash Drive menu ..................................... 203

Solve fax problems ............................................................................................................................................ 204

Checklist for solving fax problems ................................................................................................. 204

Perform a fax diagnostic test ......................................................................................................... 205

Fax trace report ............................................................................................................................... 206

Fax error report printing ................................................................................................................. 206

Print all fax reports ....................................................................................................... 206

Print individual fax reports ........................................................................................... 206

Set the fax error report ................................................................................................ 207

Set the fax-error-correction mode ................................................................................................. 207

Change the fax speed ...................................................................................................................... 207

Solve problems sending faxes ........................................................................................................ 208

An error message displays on the control panel ......................................................... 208

The Communication error message appears ............................................ 208

No dial tone ................................................................................................ 209

The Fax is busy message appears ............................................................. 209

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The No fax answer message appears ........................................................ 209

Document feeder paper jam ...................................................................... 210

The Fax storage is full message appears .................................................. 210

Scanner error .............................................................................................. 210

The control panel displays a Ready message with no attempt to send the fax ......... 210

The control panel displays the message "Storing page 1" and does not progress

beyond that message ................................................................................................... 211

Faxes can be received, but not sent ............................................................................. 211

Product is password protected .................................................................................... 211

Unable to use fax functions from the control panel .................................................... 212

Unable to use speed dials ............................................................................................. 212

Unable to use group dials ............................................................................................. 212

Receive a recorded error message from the phone company when trying to send

a fax .............................................................................................................................. 212

Unable to send a fax when a phone is connected to the product ................................ 213

Solve problems receiving faxes ...................................................................................................... 213

The fax does not respond ............................................................................................. 213

The fax has a dedicated phone line ........................................................... 213

An answering machine is connected to the product ................................. 214

The Answer Mode setting is set to the Manual setting ............................. 214

Voice mail is available on the fax line ........................................................ 214

The product is connected to a DSL phone service ..................................... 215

The product uses a fax over IP or VoIP phone service ............................... 215

An error message displays on the control panel ......................................................... 215

The No fax detected. message displays .................................................... 215

The Communication error message appears ............................................ 216

The Fax storage is full message appears .................................................. 217

The Fax is busy message appears ............................................................. 217

A fax is received but does not print .............................................................................. 217

The Private Receive feature is on .............................................................. 217

Sender receives a busy signal ...................................................................................... 217

A handset is connected to the product ...................................................... 217

A phone line splitter is being used ............................................................. 218

No dial tone ................................................................................................................... 21 8

Cannot send or receive a fax on a PBX line .................................................................. 218

Solve general fax problems ............................................................................................................ 218

Faxes are sending slowly ............................................................................................. 218

Fax quality is poor ........................................................................................................ 219

Fax cuts off or prints on two pages .............................................................................. 220

Solve USB connection problems ....................................................................................................................... 221

Solve wired network problems ......................................................................................................................... 222

ENWW xi

Poor physical connection ................................................................................................................ 222

The computer is using the incorrect IP address for the product ................................................... 222

The computer is unable to communicate with the product ........................................................... 222

The product is using incorrect link and duplex settings for the network ...................................... 223

New software programs might be causing compatibility problems ............................................. 223

The computer or workstation might be set up incorrectly ............................................................ 223

The product is disabled, or other network settings are incorrect ................................................. 223

Solve wireless network problems ..................................................................................................................... 224

Wireless connectivity checklist ....................................................................................................... 224

The product does not print after the wireless configuration completes ...................................... 225

The product does not print, and the computer has a third-party firewall installed ..................... 225

The wireless connection does not work after moving the wireless router or product ................. 225

Cannot connect more computers to the wireless product ............................................................. 225

The wireless product loses communication when connected to a VPN ........................................ 225

The network does not appear in the wireless networks list .......................................................... 225

The wireless network is not functioning ........................................................................................ 226

Perform a wireless network diagnostic test .................................................................................. 226

Reduce interference on a wireless network ................................................................................... 226

Solve product software problems with Windows ............................................................................................. 227

A print driver for the product is not visible in the Printer folder ................................................... 227

An error message was displayed during the software installation ............................................... 227

The product is in Ready mode, but nothing prints ......................................................................... 227

Solve product software problems with Mac OS X ............................................................................................. 229

The print driver is not listed in the Print & Fax or Print & Scan list ................................................ 229

The product name does not appear in the product list in the Print & Fax or Print & Scan list ...... 229

The print driver does not automatically set up the selected product in the Print & Fax or Print

& Scan list ........................................................................................................................................ 229

A print job was not sent to the product that you wanted .............................................................. 229

When connected with a USB cable, the product does not appear in the Print & Fax or Print &

Scan list after the driver is selected. .............................................................................................. 230

You are using a generic print driver when using a USB connection ............................................... 230

Remove software (Windows) ............................................................................................................................ 231

Remove software (Mac OS X) ............................................................................................................................ 232

Solve scan to email problems ........................................................................................................................... 233

Cannot connect to the email server ................................................................................................ 233

The email failed ............................................................................................................................... 233

Unable to scan ................................................................................................................................. 233

Solve scan to network folder problems ............................................................................................................ 234

The scan failed ................................................................................................................................ 234

Index ........................................................................................................................................................... 235

xii ENWW

1 Product introduction

●

Product comparison

●

Product views

●

Control panel

●

Print product reports

ENWW 1

Product comparison

M570dn

CZ271A

Paper handling Tray 1 (100-sheet capacity)

Tray 2 (250-sheet capacity)

Optional Tray 3 (500-sheet
capacity)

Standard output bin (250-sheet
capacity)

Automatic duplex printing

Supported operating systems Windows XP, 32-bit

Windows Vista, 32-bit and 64-bit

Windows 7, 32-bit and 64-bit

Windows 2003 Server (32-bit,

Service Pack 3), print and scan
drivers only

Windows 2008 Server, print and

scan drivers only

Windows 2008 Server R2, print and
scan drivers only

M570dw

CZ272A

Mac OS X v10.6 and later

Connectivity Hi-Speed USB 2.0

10/100/1000 Ethernet LAN
connection

Wireless network connection

Memory 256 MB RAM

Control-panel display Color graphical touch screen

Print Prints 30 pages per minute (ppm)

Copy Copies at up to 20 ppm

on A4-size paper and 31 ppm on
Letter-size paper

Walk-up USB printing (no
computer required

Copy resolution is 300 dots per
inch (dpi)

This document feeder holds up to
50 pages and supports page sizes
from 127 to 356 mm (5 to 14 in) in
length and from 127 to 216 mm (5
to 8.5 in) in width

2 Chapter 1 Product introduction ENWW

M570dn

M570dw

Flatbed scanner supports page
sizes up to 297 mm (11.7 in) in
length and up to 215 mm (8.5 in) in
width

Automatic duplex copying

Scan Scans in black and white with

resolution up to 1200 dpi from the
flatbed glass

Scans in color with resolution up to
300 dpi from the document feeder
and up to 600 dpi from the flatbed
glass

Automatic duplex scanning

Scan to Email (no software
required)

Scan to Network Folder (no
software required)

Walk-up USB scanning (no
computer required)

Fax V.34 with two RJ-11 fax ports

CZ271A

CZ272A

ENWW Product comparison 3

Product views

●

Product front view

●

Product back view

●

Interface ports

●

Serial number and model number location

Product front view

1

2

14

13

12

11

10

1 Latch to release the document-feeder cover (access for clearing jams)

3

4

5

6

7

8

9

2 Document-feeder input tray

3 Document-feeder output bin

4 Control panel with color touchscreen display (tilts up for easier viewing)

5 Walk-up USB port (for printing and scanning without a computer)

6 Handle for the right door (access for clearing jams)

7 Tray 1

8 On/off button

9 Jam-access door for optional Tray 3

10 Optional Tray 3

11 Tray 2

12 Front door (access to the toner cartridges and the toner-collection unit)

4 Chapter 1 Product introduction ENWW

13 Output bin

14 Scanner handle (to raise the scanner lid)

Product back view

1

3

1 Formatter (contains the interface ports)

2 Power connection

3 Slot for a cable-type security lock

2

ENWW Product views 5

Interface ports

1

2

3

4

1 Local area network (LAN) Ethernet (RJ-45) network port

2 Hi-Speed USB 2.0 printing port

3 Telephone “line out” port for attaching an extension phone, answering machine, or other device

4 Fax “line in” port for attaching the fax phone line to the product

6 Chapter 1 Product introduction ENWW

Serial number and model number location

The model number and serial number are listed on an identification label located on the back of the product.
They are also listed on the inside of the front door. The serial number contains information about the
country/region of origin, the product version, production code, and the production number of the product.

Model name Model number

M570dn CZ271A

M570dw CZ272A

ENWW Product views 7

Control panel

●

Control-panel layout

●

Control-panel Home screen

●

Control-panel help system

Control-panel layout

1 Wireless light (wireless models

only)

2 Touchscreen display Provides access to the product features and indicates the current status of the product

3 Attention light Indicates a problem with the product

4 Ready light Indicates the product is ready

5 Help button and light Provides access to the control-panel help system

6 Right arrow button and light Moves the cursor to the right or moves the display image to the next screen

7 Cancel button and light Clears settings, cancels the current job, or exits the current screen

8 Back button and light Returns to the previous screen

9 Left arrow button and light Moves the cursor to the left

10 Home button and light Provides access to the Home screen

Indicates the wireless network is enabled. The light blinks while the product is establishing a
connection to the wireless network.

NOTE: This button illuminates only when the current screen can use this feature.

NOTE: This button illuminates only when the current screen can use this feature.

NOTE: This button illuminates only when the current screen can use this feature.

NOTE: This button illuminates only when the current screen can use this feature.

8 Chapter 1 Product introduction ENWW

Control-panel Home screen

The Home screen provides access to the product features, and it indicates the product status.

NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout

might also be reversed for some languages.

1

2 Setup

3

4

5

6 Supplies

7 Fax button Provides access to the Fax feature

8 Apps button Provides access to the Apps menu to print directly from Web applications that you have

9 Product status Indicates whether the product is ready or is processing a job

Web Services

Wireless
models only)

Network

Information

button

button Provides access to the main menus

button (wireless

button

button

button Provides information about supplies status. From the supplies summary screen, you can

Provides quick access to HP Web Services features, including HP ePrint

HP ePrint is a tool that prints documents by using any email enabled device to send them to
the product’s email address.

Provides access to the Wireless menu and wireless status information

NOTE: When you are connected to a wireless network, this icon changes to a set of signal

strength bars.

NOTE: This button does not display when the product is connected to a wired network.

Provides access to network settings and information. From the network settings screen, you
can print the Network Summary page.

NOTE: This button displays only when the product is connected to a network.

Provides product status information. From the status summary screen, you can print the

Configuration Report page.

print the Supplies Status page.

downloaded from the HP ePrintCenter Web site at

www.hpeprintcenter.com

10 Scan button Provides access to the scan features

11 Copy button Provides access to the copy features

12 USB button Provides access to the walkup-USB feature (for printing and scanning without a computer)

ENWW Control panel 9

Control-panel help system

The product has a built-in Help system that explains how to use each screen. To open the Help system, touch
the Help

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse
through the menu structure by touching the buttons in the menu.

Some Help screens include animations that guide you through procedures, such as clearing jams.

For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for
that screen.

button in the upper-right corner of the screen.

If the product alerts you of an error or warning, touch the Help
problem. The message also contains instructions to help solve the problem.

button to open a message that describes the

10 Chapter 1 Product introduction ENWW

Print product reports

From the Reports menu, you can print several informative pages about the product.

1. From the Home screen on the product control panel, touch the Setup

button.

2. Touch the Reports button.

3. Touch the name of the report that you want to print.

Menu item Description

Demo Page Prints a page that demonstrates print quality

Menu Structure Prints a map of the control panel-menu layout. The active settings for each menu are

listed.

Configuration Report Prints a list of all the product settings. Includes basic network information when the

Supplies Status Prints the status for each toner cartridge, including the following information:

Network Summary Prints a list of all product network settings

Usage Page Prints a page that lists PCL pages, PCL 6 pages, PS pages, pages that were jammed or

product is connected to a network.

●

Estimated percentage of cartridge life remaining

●

Approximate pages remaining

●

Part numbers for HP toner cartridges

●

Number of pages printed

mispicked in the product, monochrome (black and white) or color pages; and reports the
page count

PCL Font List Prints a list of all the PCL fonts that are installed

PS Font List Prints a list of all the PostScript (PS) fonts that are installed

PCL6 Font List Prints a list of all the PCL6 fonts that are installed

Color Usage Log Prints a report that shows the user name, application name, and color usage information

on a job-by-job basis

Service Page Prints the service report

Diagnostics Page Prints the calibration and color diagnostics pages

Print Quality Page Prints a page that helps solve problems with print quality

ENWW Print product reports 11

12 Chapter 1 Product introduction ENWW

2 Paper trays

●

Supported paper sizes

●

Supported paper types

●

Tray 1

●

Tray 2

●

Optional Tray 3

●

Load and print labels

ENWW 13

Supported paper sizes

NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.

Table 2-1 Supported paper sizes

Size and dimensions Tray 1 Tray 2 Tray 3 (optional) Automatic duplex

Letter

216 x 279 mm (8.5 x 11 in)

Legal

216 x 356 mm (8.5 x 14 in)

A4

210 x 297 mm (8.3 x 11.7 in)

RA4

215 x 305 mm (8.5 x 12.0 in)

A5

148 x 210 mm (5.8 x 8.3 in)

B5 (JIS)

182 x 257 mm (7.2 x 10.1 in)

B6 (JIS)

128 x 182 mm (5.0 x 7.2 in)

printing

Executive

184 x 267 mm (7.25 x 10.5 in)

Statement

140 x 216 mm (5.5 x 8.5 in)

4x6

102 x 152 mm (4 x 6 in)

10 x 15 cm

102 x 152 mm (4 x 6 in)

3x5

76 x 127 mm (3 x 5 in)

5x7

127 x 178 mm (5 x 7 in)

5x8

127 x 203 mm (5 x 8 in)

14 Chapter 2 Paper trays ENWW

Table 2-1 Supported paper sizes (continued)

Size and dimensions Tray 1 Tray 2 Tray 3 (optional) Automatic duplex

A6

105 x 148 mm (4.1 x 5.8 in)

Postcard (JIS)

100 x 148 mm (3.9 x 5.8 in)

D Postcard (JIS)

200 x 148 mm (7.9 x 5.8 in)

16K

184 x 260 mm (7.2 x 10.25 in)

16K

195 x 270 mm (7.7 x 10.6 in)

16K

197 x 273 mm (7.75 x 10.75 in)

8.5 x 13

216 x 330 mm (8.5 x 13 in)

printing

Envelope #10

105 x 241 mm (4.1 x 9.5 in)

Envelope B5

176 x 250 mm (6.9 x 9.8 in)

Envelope C5

162 x 229 mm (6.4 x 9 in)

Envelope DL

110 x 220 mm (4.3 x 8.7 in)

Envelope Monarch

98 x 191 mm (3.9 x 7.5 in)

Custom

76 x 127 mm to 216 x 356 mm (3.0 x 5.0 in to

8.5 x 14 in)

Custom

148 x 210 mm to 216 x 297 mm (5.8 x 8.3 in to 8.5 x

11.7 in)

Custom

148 x 210 mm to 216 x 356 mm (5.8 x 8.3 in to 8.5 x
14 in)

ENWW Supported paper sizes 15

Supported paper types

For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/

lj500colorMFPM570.

NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.

Paper type Tray 1

Plain

Light 60–74g

Midweight 96–110g

Heavy 111–130g

Extra Heavy 131–175g

Extra Heavy 131–163g

Color Transparency

Labels

Letterhead

Preprinted

Prepunched

Colored

Rough

Bond

1

Tray 2

Tray 3 (optional) Automatic duplex

printing

Recycled

Envelope

Cardstock 176–220g

Mid-weight glossy 105–110g

Heavy glossy 111–130g

Extra-heavy glossy 131–175g

Card glossy 176–220g

Opaque film

HP EcoSMART Lite

HP Tough Paper

HP Matte 105g

HP Matte 120g

HP Matte 160g

HP Matte 200g

HP Soft Gloss 120g

16 Chapter 2 Paper trays ENWW

Paper type Tray 1

HP Glossy 130g

HP Glossy 160g

HP Glossy 220g

1

The stack height for Tray 2 is 100 sheets for glossy paper and 20 mm (.79 in) for short paper (A5, A6, 4x6, and landscape).

Tray 2

1

Tray 3 (optional) Automatic duplex

printing

ENWW Supported paper types 17

Tray 1

●

Tray capacity and paper orientation

●

Load Tray 1

Tray capacity and paper orientation

To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/
narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.

Table 2-2 Tray 1 capacity

Paper type Specifications Quantity

Paper Range:

2

(16 lb) to 220 g/m2 (58 lb)

60 g/m

Envelopes

Labels Maximum: 0.102 mm (0.004 in) thick Maximum stack height: 10 mm (0.39 in)

Transparencies Minimum: 0.102 mm (0.004 in) thick Maximum stack height: 10 mm (0.39 in)

Glossy paper Range:

Less than 60 g/m

105 g/m

2

(16 lb) to 90 g/m2 (24 lb)

2

(28 lb) to 220 g/m2 (58 lb)

Maximum stack height: 10 mm (0.39 in)

Equivalent to 100 sheets of 75 g/m2 (20 lb)

Up to 10 envelopes

Up to 50 sheets

Maximum stack height: 10 mm (0.39 in)

Up to 50 sheets

Table 2-3 Tray 1 paper orientation

Paper type Image orientation Duplex mode How to load paper

Preprinted or letterhead Portrait 1-sided printing Face-down

Top edge leading into the product

2-sided printing Face-up

Bottom edge leading into the product

18 Chapter 2 Paper trays ENWW

Table 2-3 Tray 1 paper orientation (continued)

Paper type Image orientation Duplex mode How to load paper

Landscape 1-sided printing Face-up

Top edge toward the front of the product

2-sided printing Face-up

Top edge toward the front of the product

Prepunched Portrait or landscape 1- or 2-sided printing Holes toward the back of the product

Envelopes Long edge of the envelope

feeding into the product

Short edge of the envelope

feeding into the product

1-sided printing Face-down

Top edge leading into the product

1-sided printing Face-down

Top edge toward the back of the product

ENWW Tray 1 19

Load Tray 1

1. Open Tray 1.

2. Slide out the tray extension.

3. Fold out the tray extension to support the paper

and open the side guides.

4. Load paper in the tray face-down and the short,

top edge going into the product first.

20 Chapter 2 Paper trays ENWW

5. Make sure the stack fits under the tabs on the

guides and does not exceed the tray-full
indicators.

6. Adjust the side guides so that they lightly touch

the paper stack but do not bend it.

ENWW Tray 1 21

Print envelopes

If your software does not automatically format an envelope, specify Landscape for page orientation in your
software program or print driver. Use the following guidelines to set margins for return and destination
addresses on Commercial #10 or DL envelopes:

Address type Left margin Top margin

Return 15 mm (0.6 in) 15 mm (0.6 in)

Destination 102 mm (4 in) 51 mm (2 in)

For envelopes of other sizes, adjust the margin settings accordingly.

22 Chapter 2 Paper trays ENWW

Tray 2

●

Tray capacity and paper orientation

●

Load Tray 2

Tray capacity and paper orientation

To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/
narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.

Table 2-4 Tray 2 capacity

Paper type Specifications Quantity

Paper Range:

2

(16 lb) to 220 g/m2 (58 lb)

60 g/m

Transparencies Minimum: 0.102 mm (0.004 in) thick Maximum stack height: 25 mm (.98 in)

Glossy paper Range:

2

105 g/m

(28 lb) to 220 g/m2 (58 lb)

Equivalent to 250 sheets of 75 g/m

Maximum stack height: 25 mm (.98 in)

For A5, A6, and 4x6 paper sizes, and for paper printed in
a landscape orientation the maximum stack height is 15
mm (.59 in),

100 sheets

Table 2-5 Tray 2 paper orientation

Paper type Image orientation Duplex mode How to load paper

Preprinted or letterhead Portrait 1-sided printing Face-up

Top edge at the right side of the tray

2

(20 lb)

2-sided printing Face-down

Top edge at the left side of the tray

ENWW Tray 2 23

Table 2-5 Tray 2 paper orientation (continued)

Paper type Image orientation Duplex mode How to load paper

Landscape 1-sided printing Face-up

Top edge toward the back of the product

2-sided printing Face-down

Top edge toward the front of the product

Prepunched Portrait or landscape 1- or 2-sided printing Holes toward the back of the product

Load Tray 2

This tray holds up to 250 sheets of 75 g/m2 (20 lb) paper. If the paper is heavier, the tray does not hold as
many sheets. Do not overfill the tray.

CAUTION: Do not print envelopes, labels, postcards, or unsupported sizes of paper from Tray 2. Print these

types of paper only from Tray 1.

24 Chapter 2 Paper trays ENWW

1. Slide open the tray.

NOTE: Do not open the tray while it is in use.

2. Adjust the paper-length and paper-width guides

by squeezing the adjustment latch and sliding the
guides to the size of the paper being used.

3. Load paper into the tray face-up. Check the paper

to verify the guides lightly touch the stack, but do
not bend it.

NOTE: To prevent jams, do not overfill the tray.

Be sure the top of the stack is below the tray full
indicator.

NOTE: If the tray is not adjusted correctly, an

error message might display during printing or
the paper might jam.

4. Slide the tray into the product.

ENWW Tray 2 25

Optional Tray 3

●

Tray capacity and paper orientation

●

Load Tray 3

Tray capacity and paper orientation

To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/
narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.

Table 2-6 Tray 3 capacity

Paper type Specifications Quantity

Paper Range:

2

(16 lb) to 220 g/m2 (58 lb)

60 g/m

Labels Maximum: 0.102 mm (0.004 in) thick Maximum stack height: 56 mm (2.2 in)

Transparencies Minimum: 0.102 mm (0.004 in) thick Maximum stack height: 56 mm (2.2 in)

Glossy paper Range:

2

105 g/m

(28 lb) to 220 g/m2 (58 lb)

Equivalent to 500 sheets of 75 g/m

Maximum stack height: 56 mm (2.2 in)

Maximum stack height: 56 mm (2.2 in)

Table 2-7 Tray 3 paper orientation

Paper type Image orientation Duplex mode How to load paper

Preprinted or letterhead Portrait 1-sided printing Face-up

Top edge at the right side of the tray

2

(20 lb)

2-sided printing Face-down

Top edge at the left side of the tray

26 Chapter 2 Paper trays ENWW

Table 2-7 Tray 3 paper orientation (continued)

Paper type Image orientation Duplex mode How to load paper

Landscape 1-sided printing Face-up

Top edge toward the back of the product

2-sided printing Face-down

Top edge toward the front of the product

Prepunched Portrait or landscape 1- or 2-sided printing Holes toward the back of the product

Load Tray 3

This tray holds up to 500 sheets of 75 g/m2 (20 lb) paper. If the paper is heavier, the tray does not hold as
many sheets. Do not overfill the tray.

CAUTION: Do not print envelopes, postcards, or unsupported sizes of paper from Tray 3. Print these types

of paper only from Tray 1.

ENWW Optional Tray 3 27

1. Slide open the tray.

NOTE: Do not open the tray while it is in use.

2. Adjust the paper-length and paper-width guides

by squeezing the adjustment latches and sliding
the guides to the size of the paper being used.

3. Load paper into the tray face-up. Check the paper

to verify the guides lightly touch the stack, but do
not bend it.

NOTE: To prevent jams, do not overfill the tray.

Be sure the top of the stack is below the tray-full
indicator.

NOTE: If the tray is not adjusted correctly, an

error message might display during printing or
the paper might jam.

4. Slide the tray into the product.

28 Chapter 2 Paper trays ENWW

Load and print labels

Introduction

To print on sheets of labels, use Tray 2 or one of the optional 550-sheet trays. Tray 1 does not support
labels.

To print labels using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the labels into the tray after sending the print job to the printer. When using manual
feed, the printer waits to print the job until it detects the tray has been opened and closed.

Manually feed labels

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,

and then select the printer.

3. Click or tap the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the sheets of labels.

5. In the Paper type drop-down list, select Labels.

6. In the Paper source drop-down list, select Manual feed.

NOTE: When using manual feed, the printer prints from the lowest-numbered tray that is configured

for the correct size of paper, so it is not necessary to specify a particular tray. For example, if Tray 2 is
configured for labels, the printer will print from Tray 2. If Tray 3 is installed and configured for labels,
but Tray 2 is not configured for labels, the printer will print from Tray 3.

7. Click the OK button to close the Document Properties dialog box.

8. In the Print dialog box, click the OK button to print the job.

ENWW Load and print labels 29

9. Load sheets of labels face-up with the top of the sheet toward the right side of the printer.

30 Chapter 2 Paper trays ENWW

3 Parts, supplies, and accessories

●

Order parts, accessories, and supplies

●

HP policy on non-HP supplies

●

HP anticounterfeit Web site

●

Print when a toner cartridge is at estimated end of life

●

Enable or disable the At Very Low settings

●

Customer self-repair parts

●

Accessories

●

Toner cartridges

●

Toner collection unit

ENWW 31

Order parts, accessories, and supplies

HP original toner cartridges and paper www.hp.com/go/suresupply

Order genuine HP parts or accessories

Order through service or support providers Contact an HP-authorized service or support provider.

www.hp.com/buy/parts

32 Chapter 3 Parts, supplies, and accessories ENWW

HP policy on non-HP supplies

HP cannot recommend the use of non-HP toner cartridges, either new or remanufactured.

NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not

affect either the warranty to the customer or any HP support contract with the customer. However, if product
failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner cartridge, HP will
charge its standard time and materials charges to service the product for the particular failure or damage.

ENWW HP policy on non-HP supplies 33

HP anticounterfeit Web site

Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel message
says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the
problem.

Your toner cartridge might not be a genuine HP toner cartridge if you notice the following:

●

The supplies status page indicates that a non-HP supply is installed.

●

You are experiencing a high number of problems with the toner cartridge.

●

The cartridge does not look like it usually does (for example, the packaging differs from HP packaging).

34 Chapter 3 Parts, supplies, and accessories ENWW

Print when a toner cartridge is at estimated end of life

Black Low: The product indicates when a toner cartridge level is low. Actual toner cartridge life remaining

may vary. Consider having a replacement available to install when print quality is no longer acceptable. The
toner cartridge does not need to be replaced now.

Black Very Low: The product indicates when the toner cartridge level is very low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.

Once an HP toner cartridge has reached “very low”, HP’s Premium Protection Warranty on that toner
cartridge has ended.

You can change the way the product reacts when supplies reach the Very Low state. You do not have to re­establish these settings when you install a new toner cartridge.

ENWW Print when a toner cartridge is at estimated end of life 35

Enable or disable the At Very Low settings

You can enable or disable the default settings at any time, and you do not have to re-enable them when you
install a new toner cartridge.

1. From the Home screen on the product control panel, touch the Setup

2. Open the following menus:

●

System Setup

●

Supply Settings

●

Black Cartridge

●

Very Low Setting

3. Select one of the following options:

●

Select the Continue option to set the product to alert you that the toner cartridge is very low, but
to continue printing.

●

Select the Stop option to set the product to stop printing (including printing faxes) until you
replace the toner cartridge.

●

Select the Prompt option to set the product to stop printing (including printing faxes) and prompt
you to replace the toner cartridge. You can acknowledge the prompt and continue printing. A
customer configurable option on this product is "Prompt to Remind Me in 100 pages, 200 pages,
300 pages, 400 pages, or never." This option is provided as a customer convenience and is not an
indication these pages will have acceptable print quality.

When the product is set to the Stop option, there is some risk that faxes will not print after the new cartridge
is installed if your product has received more faxes than the memory can hold while stopped.

button.

When the product is set to the Prompt option, there is some risk that faxes will not print after the new
cartridge is installed if your product has received more faxes than the memory can hold while the product is
waiting for the prompt to be acknowledged.

Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge
has ended. All print defects or cartridge failures incurred when an HP toner cartridge is used in Continue at
very low mode will not be considered to be defects in materials or workmanship in the toner cartridge under
the HP Toner Cartridge Warranty Statement.

36 Chapter 3 Parts, supplies, and accessories ENWW

Customer self-repair parts

The following customer self-repair parts are available for the product.

●

Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to
pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is
not provided under the HP product warranty.

●

Parts listed as Optional self-replacement can be installed by HP service personnel at your request for
no additional charge during the product warranty period.

NOTE: For more information, go to

Table 3-1 Customer self-repair parts

Item Description Self-replacement options Part number

Front door assembly Replacement front door Mandatory CZ271-67901

Tray 1 roller kit Pickup roller and separation pad

for Tray 1

Tray 2 and 3 roller kit Feed and separation rollers for

Tray 2 and Tray 3

Duplex reverse-guide kit Replacement duplex reverse guide Mandatory CC468-67913

Right-door kit 500-sheet-tray right door, door

stopper, and door link

Secondary transfer-roller kit Replacement T2 roller Mandatory CD644-67914

500-sheet feeder kit (Tray 3) Replacement 500-sheet feeder Mandatory CF084-67901

HP LaserJet Printer Cabinet A storage cabinet that is installed

beneath the product

www.hp.com/go/learnaboutsupplies.

Mandatory CD644-67903

Mandatory CD644-67904

Mandatory CC468-67906

Mandatory CD644-67917

ENWW Customer self-repair parts 37

Accessories

Item Description Part number

HP Color LaserJet 1 x 500 Paper Feeder 500-sheet paper feeder (optional Tray 3) CF084A

HP LaserJet Printer Cabinet A storage cabinet that is installed beneath

the product

USB cable 2-meter standard USB-compatible device

connector

CF085A

C6518A

38 Chapter 3 Parts, supplies, and accessories ENWW

Toner cartridges

●

Toner-cartridge view

●

Toner-cartridge information

●

Replace the toner cartridges

Toner-cartridge view

3

1

2

1 Plastic shield

2 Imaging drum

CAUTION: Do not touch the green roller. Doing so can damage the cartridge.

3 Memory chip

ENWW Toner cartridges 39

Toner-cartridge information

Color Cartridge number Part number

Standard-capacity replacement black
toner cartridge

High-capacity replacement black toner
cartridge

Replacement cyan toner cartridge 507A CE401A

Replacement yellow toner cartridge 507A CE402A

Replacement magenta toner cartridge 507A CE403A

Environmental features: Recycle toner cartridges by using the HP Planet Partners return and recycling
program.

For more information about supplies, go to

The information contained herein is subject to change without notice. For the latest supplies information go
to

www.hp.com/go/lj500colorMFPM570_manuals.

Recycle toner cartridges

To recycle a genuine HP toner cartridge, place the used cartridge in the box in which the new cartridge
arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information,
see the recycling guide that is included with each new HP supply item.

507A CE400A

507X CE400X

www.hp.com/go/learnaboutsupplies.

Toner-cartridge storage

Do not remove the toner cartridge from its package until you are ready to use it.

CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

Cover the imaging drum if the toner cartridge must be removed from the product for an extended period of
time.

HP policy on non-HP toner cartridges

HP cannot recommend the use of non-HP toner cartridges, either new or remanufactured.

NOTE: Any damage caused by a non-HP toner cartridge is not covered under the HP warranty and service

agreements.

40 Chapter 3 Parts, supplies, and accessories ENWW

Replace the toner cartridges

The product uses four colors and has a different toner cartridge for each color: black (K), magenta (M), cyan
(C), and yellow (Y).

CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot

water sets toner into fabric.

NOTE: Information about recycling used toner cartridges is on the toner cartridge box.

1. Open the front door. Make sure that the door is

completely open.

2. Grasp the handle of the used toner cartridge and

pull out to remove.

3. Remove the new toner cartridge from its

protective bag.

ENWW Toner cartridges 41

4. Grasp both sides of the toner cartridge and

distribute the toner by gently rocking the toner
cartridge.

5. Remove the plastic shield from the toner

cartridge.

CAUTION: Avoid prolonged exposure to light.

CAUTION: Do not touch the green roller. Doing

so can damage the cartridge.

42 Chapter 3 Parts, supplies, and accessories ENWW

6. Align the toner cartridge with its slot and insert

the toner cartridge until it clicks into place.

7. Close the front door.

CAUTION: To avoid damage, make sure all

toner cartridges are fully inserted before closing
the door.

ENWW Toner cartridges 43

Toner collection unit

Item Description Part number

Toner Collection Unit Receptacle for waste toner CE254A

For more information, go to www.hp.com/go/learnaboutsupplies.

Replace the toner collection unit

Replace the toner collection unit when the product control panel prompts you.

NOTE: The toner collection unit is designed for a single use. Do not attempt to empty the toner collection

unit and reuse it. Doing so could lead to toner being spilled inside the product, which could result in reduced
print quality. After use, return the toner collection unit to HP’s Planet Partners program for recycling.

NOTE: If printing documents that require heavy toner coverage, the toner collection unit can fill quickly. If

printing these types of documents, HP recommends that you have another toner collection unit available.

1. Open the front door. Make sure that the door is

completely open.

2. Grasp the blue label at the top of the toner

collection unit, and then remove the toner
collection unit from the product.

44 Chapter 3 Parts, supplies, and accessories ENWW

3. Place the attached blue cap over the blue

opening at the top of the unit.

4. Remove the new toner collection unit from its

packaging.

ENWW Toner collection unit 45

5. Insert the bottom of the new unit into the

product first, and then push the top of the unit
until it clicks into place.

6. Close the front door.

NOTE: If the toner collection unit is not

installed correctly, the front door does not close
completely.

To recycle the used toner collection unit, follow the instructions included with the new toner collection unit.

46 Chapter 3 Parts, supplies, and accessories ENWW

4Print

●

Supported print drivers (Windows)

●

Change print-job settings (Windows)

●

Change print-job settings (Mac OS X)

●

Print tasks (Windows)

●

Print tasks (Mac OS X)

●

Additional print tasks (Windows)

●

Additional print tasks (Mac OS X)

●

Create archival-quality prints

●

Color printing

●

Use HP ePrint

●

Use AirPrint

●

Use walk-up USB printing

ENWW 47

Supported print drivers (Windows)

Print drivers provide access to the product printing system. The following print drivers are available at

www.hp.com/go/lj500colorMFPM570_software.

HP PCL 6 driver

HP UPD PS driver

HP UPD PCL 5

●

Provided as the default driver on the in-box CD. This driver is automatically
installed unless you select a different one.

●

Recommended for all Windows environments

●

Provides the overall best speed, print quality, and product-feature support for
most users

●

Developed to align with the Windows Graphic Device Interface (GDI) for the best
speed in Windows environments

●

Might not be fully compatible with third-party and custom software programs that
are based on PCL 5

●

Recommended for printing with Adobe
graphics-intensive software programs

●

Provides support for printing from postscript emulation needs, or for postscript
flash font support

●

Recommended for general office printing in Windows environments

●

Compatible with previous PCL versions and older HP LaserJet products

●

The best choice for printing from third-party or custom software programs

●

The best choice when operating with mixed environments, which require the
product to be set to PCL 5 (UNIX, Linux, mainframe)

●

Designed for use in corporate Windows environments to provide a single driver for
use with multiple product models

®

software programs or with other highly

HP UPD PCL 6

HP Universal Print Driver (UPD)

The HP Universal Print Driver (UPD) for Windows is a single print driver that gives you instant access to
virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on
proven HP print driver technology and has been tested thoroughly and used with many software programs. It
is a powerful solution that performs consistently over time.

The HP UPD communicates directly with each HP product, gathers configuration information, and then
customizes the user interface to show the product’s unique, available features. It automatically enables
features that are available for the product, such as two-sided printing and stapling, so you do not need to
enable them manually.

●

Preferred when printing to multiple product models from a mobile Windows
computer

●

Recommended for printing in all Windows environments

●

Provides the overall best speed, print quality, and printer feature support for most
users

●

Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments

●

Might not be fully compatible with third-party and custom software programs that
are based on PCL 5

48 Chapter 4 Print ENWW

For more information, go to www.hp.com/go/upd.

UPD installation modes

Traditional mode

Dynamic mode

●

To use this mode, download UPD from the Internet. Go to www.hp.com/go/upd.

●

Use this mode if you are installing the driver for a single computer.

●

It operates with a specific product.

●

If you use this mode, you must install UPD separately for each computer and for
each product.

●

To use this mode, download UPD from the Internet. Go to

●

Dynamic mode allows you to use a single driver installation, so you can discover
and print to multiple networked HP products in any location.

●

Use this mode if you are installing UPD for a workgroup.

●

Do not use this mode for USB-connected products.

www.hp.com/go/upd.

ENWW Supported print drivers (Windows) 49

Change print-job settings (Windows)

●

Priority for changing print-job settings

●

Change the settings for all print jobs until the software program is closed

●

Change the default settings for all print jobs

●

Change the product configuration settings

Priority for changing print-job settings

Changes to print settings are prioritized depending on where the changes are made:

NOTE: The names of commands and dialog boxes might vary depending on your software program.

●

Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you
are working in to open this dialog box. Settings changed here override settings changed anywhere else.

●

Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program you
are working in to open this dialog box. Settings changed in the Print dialog box have a lower priority and
usually do not override changes made in the Page Setup dialog box.

●

Printer Properties dialog box (print driver): Click Properties in the Print dialog box to open the print
driver. Settings changed in the Printer Properties dialog box usually do not override settings anywhere
else in the printing software. You can change most of the print settings here.

●

Default print driver settings: The default print driver settings determine the settings used in all print
jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes.

●

Product control-panel settings: Settings changed at the product control panel have a lower priority
than changes made anywhere else.

Change the settings for all print jobs until the software program is closed

The steps can vary; this procedure is most common.

1. From the software program, select the Print option.

2. Select the product, and then click Properties or Preferences.

Change the default settings for all print jobs

1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view):

Click Start, and then click Printers and Faxes.

Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view):
Click Start, click Settings, and then click Printers.

Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control Panel, and
then click Printers.

Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click Devices and
Printers.

2. Right-click the print-driver icon, and then select Printing Preferences.

50 Chapter 4 Print ENWW

Change the product configuration settings

1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view):

Click Start, and then click Printers and Faxes.

Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view):
Click Start, click Settings, and then click Printers.

Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control Panel, and
then click Printers.

Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click Devices and
Printers.

2. Right-click the print-driver icon, and then select Properties or Printer properties.

3. Click the Device Settings tab.

ENWW Change print-job settings (Windows) 51

Change print-job settings (Mac OS X)

●

Priority for changing print-job settings

●

Change the settings for all print jobs until the software program is closed

●

Change the default settings for all print jobs

●

Change the product configuration settings

Priority for changing print-job settings

Changes to print settings are prioritized depending on where the changes are made:

NOTE: The names of commands and dialog boxes might vary depending on your software program.

●

Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you
are working in to open this dialog box. Settings changed here might override settings changed
anywhere else.

●

Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program you
are working in to open this dialog box. Settings changed in the Print dialog box have a lower priority and
do not override changes made in the Page Setup dialog box.

●

Default printer driver settings: The default printer driver settings determine the settings used in all
print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes.

●

Product control-panel settings: Settings changed at the procuct control panel have a lower priority
than changes made anywhere else.

Change the settings for all print jobs until the software program is closed

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the product.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then

open a menu for which you want to change the print settings.

4. For each menu, select the print settings that you want to change.

5. Change the settings that you want on the various menus.

Change the default settings for all print jobs

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the product.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then

open a menu for which you want to change the print settings.

4. For each menu, select the print settings that you want to save for reuse.

5. In the Presets menu, click the Save As... option, and enter a name for the preset.

6. Click the OK button.

52 Chapter 4 Print ENWW

These settings are saved in the Presets menu. To use the new settings, you must select the saved preset
option every time you open a program and print.

Change the product configuration settings

1. At the computer, open the Apple menu, click the System Preferences item, and then click the Print &

Fax icon or the Print & Scan icon.

2. Select the product in the left side of the window.

3. Click the Options & Supplies button.

4. Click the Driver tab.

5. Configure the installed options.

ENWW Change print-job settings (Mac OS X) 53

Print tasks (Windows)

●

Use a printing shortcut (Windows)

●

Create printing shortcuts (Windows)

●

Automatically print on both sides (Windows)

●

Manually print on both sides (Windows)

●

Print multiple pages per sheet (Windows)

●

Select the page orientation (Windows)

●

Select the paper type (Windows)

●

Print the first or last page on different paper (Windows)

●

Scale a document to fit page size (Windows)

●

Create a booklet (Windows)

Use a printing shortcut (Windows)

1. From the software program, select the Print

option.

2. Select the product, and then click the Properties

or Preferences button.

54 Chapter 4 Print ENWW

3. Click the Printing Shortcuts tab.

4. Select one of the shortcuts. Click the OK button

to close the Document Properties dialog box.

NOTE: When you select a shortcut, the

corresponding settings change on the other tabs
in the print driver.

5. In the Print dialog box, click the OK button to

print the job.

ENWW Print tasks (Windows) 55

Create printing shortcuts (Windows)

1. From the software program, select the Print

option.

2. Select the product, and then click the Properties

or Preferences button.

3. Click the Printing Shortcuts tab.

56 Chapter 4 Print ENWW

4. Select an existing shortcut as a base.

NOTE: Always select a shortcut before

adjusting any of the settings on the right side of
the screen. If you adjust the settings and then
select a shortcut, all your adjustments are lost.

5. Select the print options for the new shortcut.

6. Click the Save As button.

ENWW Print tasks (Windows) 57

7. Enter a name for the shortcut, and then click the

OK button.

8. Click the OK button to close the Document

Properties dialog box. In the Print dialog box,
click the OK button to print the job.

Automatically print on both sides (Windows)

1. From the software program, select the Print

option.

2. Select the product, and then click the Properties

or Preferences button.

58 Chapter 4 Print ENWW

3. Click the Finishing tab.

4. Select the Print on both sides check box. Click

the OK button to close the Document Properties
dialog box.

5. In the Print dialog box, click the OK button to

print the job.

ENWW Print tasks (Windows) 59

Manually print on both sides (Windows)

1. From the software program, select the Print

option.

2. Select the product, and then click the Properties

or Preferences button.

3. Click the Finishing tab.

4. Select the Print on both sides (manually) check

box. Click the OK button to print the first side of
the job.

60 Chapter 4 Print ENWW

5. Retrieve the printed stack from the output bin,

and place it with the printed-side facing up in
Tray 1.

6. If prompted, touch the appropriate control panel

button to continue.

Print multiple pages per sheet (Windows)

1. From the software program, select the Print

option.

2. Select the product, and then click the Properties

or Preferences button.

ENWW Print tasks (Windows) 61

3. Click the Finishing tab.

4. Select the number of pages per sheet from the

Pages per sheet drop-down list.

62 Chapter 4 Print ENWW

5. Select the correct Print page borders, Page

order, and Orientation options. Click the OK

button to close the Document Properties dialog
box.

6. In the Print dialog box, click the OK button to

print the job.

Select the page orientation (Windows)

1. From the software program, select the Print

option.

2. Select the product, and then click the Properties

or Preferences button.

ENWW Print tasks (Windows) 63

3. Click the Finishing tab.

4. In the Orientation area, select the Portrait or

Landscape option.

To print the page image upside down, select the
Rotate by 180 degrees option.

Click the OK button to close the Document

Properties dialog box.

5. In the Print dialog box, click the OK button to

print the job.

64 Chapter 4 Print ENWW

Select the paper type (Windows)

1. From the software program, select the Print

option.

2. Select the product, and then click the Properties

or Preferences button.

3. Click the Paper/Quality tab.

4. From the Paper type drop-down list, click the

More... option.

ENWW Print tasks (Windows) 65

5. Expand the list of Type is: options.

6. Expand the category of paper types that best

describes your paper.

66 Chapter 4 Print ENWW

7. Select the option for the type of paper you are

using, and click the OK button.

8. Click the OK button to close the Document

Properties dialog box. In the Print dialog box,
click the OK button to print the job.

Print the first or last page on different paper (Windows)

1. From the software program, select the Print

option.

2. Select the product, and then click the Properties

or Preferences button.

ENWW Print tasks (Windows) 67

3. Click the Paper/Quality tab.

4. In the Special pages area, click the Print pages

on different paper option, and then click the
Settings button.

5. In the Pages in document area, select either the

First or Last option.

68 Chapter 4 Print ENWW

6. Select the correct options from the Paper source

and Paper type drop-down lists. Click the Add
button.

7. If you are printing both the first and last pages on

different paper, repeat steps 5 and 6, selecting
the options for the other page.

ENWW Print tasks (Windows) 69

8. Click the OK button.

9. Click the OK button to close the Document

Properties dialog box. In the Print dialog box,
click the OK button to print the job.

Scale a document to fit page size (Windows)

1. From the software program, select the Print

option.

2. Select the product, and then click the Properties

or Preferences button.

70 Chapter 4 Print ENWW

3. Click the Effects tab.

4. Select the Print document on option, and then

select a size from the drop-down list.

Click the OK button to close the Document

Properties dialog box.

5. In the Print dialog box, click the OK button to

print the job.

ENWW Print tasks (Windows) 71

Create a booklet (Windows)

1. From the software program, select the Print

option.

2. Select the product, and then click the Properties

or Preferences button.

3. Click the Finishing tab.

4. Select the Print on both sides check box.

72 Chapter 4 Print ENWW

5. In the Booklet layout drop-down list, click the

Left binding or Right binding option. The Pages
per sheet option automatically changes to 2
pages per sheet.

Click the OK button to close the Document
Properties dialog box.

6. In the Print dialog box, click the OK button to

print the job.

ENWW Print tasks (Windows) 73

Print tasks (Mac OS X)

●

Use a printing preset (Mac OS X)

●

Create a printing preset (Mac OS X)

●

Automatically print on both sides (Mac OS X)

●

Manually print on both sides (Mac OS X)

●

Print multiple pages per sheet (Mac OS X)

●

Select the page orientation (Mac OS X)

●

Select the paper type (Mac OS X)

●

Print a cover page (Mac OS X)

●

Scale a document to fit page size (Mac OS X)

●

Create a booklet (Mac OS X)

Use a printing preset (Mac OS X)

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the product.

3. In the Presets menu, select the printing preset.

4. Click the Print button.

NOTE: To use print-driver default settings, select the standard option.

Create a printing preset (Mac OS X)

Use printing presets to save the current print settings for reuse.

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the product.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then

open a menu for which you want to change the print settings.

4. For each menu, select the print settings that you want to save for reuse.

5. In the Presets menu, click the Save As... option, and enter a name for the preset.

6. Click the OK button.

Automatically print on both sides (Mac OS X)

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the product.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then

click the Layout menu.

74 Chapter 4 Print ENWW

4. Select a binding option from the Two-Sided drop-down list.

5. Click the Print button.

Manually print on both sides (Mac OS X)

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select this product.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then

click the Manual Duplex menu.

4. Click the Manual Duplex box, and select a binding option.

5. Click the Print button.

6. Go to the product, and remove any blank paper that is in Tray 1.

7. Retrieve the printed stack from the output bin and place it with the printed-side facing up in the input

tray.

8. If prompted, touch the appropriate control panel button to continue.

Print multiple pages per sheet (Mac OS X)

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the product.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then

click the Layout menu.

4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each

sheet.

5. In the Layout Direction area, select the order and placement of the pages on the sheet.

6. From the Borders menu, select the type of border to print around each page on the sheet.

7. Click the Print button.

Select the page orientation (Mac OS X)

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the product.

3. In the Copies & Pages menu, click the Page Setup button.

4. Click the icon that represents the page orientation that you want to use, and then click the OK button.

5. Click the Print button.

Select the paper type (Mac OS X)

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the product.

ENWW Print tasks (Mac OS X) 75

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then

click the Finishing menu.

4. Select a type from the Media-type drop-down list.

5. Click the Print button.

Print a cover page (Mac OS X)

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the product.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then

click the Cover Page menu.

4. Select where to print the cover page. Click either the Before Document button or the After Document

button.

5. In the Cover Page Type menu, select the message that you want to print on the cover page.

NOTE: To print a blank cover page, select the standard option from the Cover Page Type menu.

6. Click the Print button.

Scale a document to fit page size (Mac OS X)

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the product.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then

click the Paper Handling menu.

4. In the Destination Paper Size area, click the Scale to fit paper size box, and then select the size from

the drop-down list.

5. Click the Print button.

Create a booklet (Mac OS X)

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the product.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then

click the Layout menu.

4. Select a binding option from the Two-Sided drop-down list.

5. Open the menus drop-down list, and then click the Booklet Printing menu.

6. Click the Format Output as Booklet box, and select a binding option.

7. Select the paper size.

8. Click the Print button.

76 Chapter 4 Print ENWW

Additional print tasks (Windows)

●

Cancel a print job (Windows)

●

Select the paper size (Windows)

●

Select a custom paper size (Windows)

●

Print watermarks (Windows)

Cancel a print job (Windows)

1. If the print job is currently printing, cancel it by pressing the Cancel button on the product control

panel.

NOTE: If the print job is too far into the printing process, you might not have the option to cancel it.

NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more

than one process is running, pressing the Cancel
the product control panel.

2. You can also cancel a print job from a software program or a print queue.

●

Software program: Typically, a dialog box displays briefly on the computer screen, allowing you
to cancel the print job.

button clears the process that currently displays on

●

Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler,
delete the job there.

◦

Windows XP, Server 2003, or Server 2008: Click Start, click Settings, and then click Printers
and Faxes. Double-click the product icon to open the window, right-click the print job that
you want to cancel, and then click Cancel.

◦

Windows Vista: Click the Windows icon in the lower left corner of the screen, click Settings,
and then click Printers. Double-click the product icon to open the window, right-click the
print job that you want to cancel, and then click Cancel.

◦

Windows 7: Click the Windows icon in the lower left corner of the screen, and then click
Devices and Printers. Double-click the product icon to open the window, right-click the print
job that you want to cancel, and then click Cancel.

Select the paper size (Windows)

1. From the software program, select the Print option.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. Select a size from the Paper size drop-down list.

5. Click the OK button.

6. In the Print dialog box, click the OK button to print the job.

ENWW Additional print tasks (Windows) 77

Select a custom paper size (Windows)

1. From the software program, select the Print option.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. Click the Custom button.

5. Type a name for the custom size and specify the dimensions.

●

The width is the short edge of the paper.

●

The length is the long edge of the paper.

6. Click the Save button, and then click the Close button.

7. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK

button to print the job.

Print watermarks (Windows)

1. From the software program, select the Print option.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Effects tab.

4. Select a watermark from the Watermarks drop-down list.

Or, to add a new watermark to the list, click the Edit button. Specify the settings for the watermark, and
then click the OK button.

5. To print the watermark on the first page only, select the First page only check box. Otherwise, the

watermark is printed on each page.

6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK

button to print the job.

78 Chapter 4 Print ENWW

Additional print tasks (Mac OS X)

●

Cancel a print job (Mac OS X)

●

Select the paper size (Mac OS X)

●

Select a custom paper size (Mac OS X)

●

Print watermarks (Mac OS X)

Cancel a print job (Mac OS X)

1. If the print job is currently printing, cancel it by pressing the Cancel button on the product control

panel.

NOTE: If the print job is too far into the printing process, you might not have the option to cancel it.

NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more

than one print job is waiting, pressing the Cancel
the product control panel.

2. You can also cancel a print job from a software program or a print queue.

●

Software program: Typically, a dialog box displays briefly on the computer screen, allowing you
to cancel the print job.

button clears the print job that currently displays on

●

Mac print queue: Open the print queue by double-clicking the product icon in the dock. Highlight
the print job, and then click Delete.

Select the paper size (Mac OS X)

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the product.

3. In the Copies & Pages menu, click the Page Setup button.

4. Select a size from the Paper Size drop-down list, and then click the OK button.

5. Click the Print button.

Select a custom paper size (Mac OS X)

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the product.

3. In the Copies & Pages menu, click the Page Setup button.

4. From the Paper Size drop-down list, select the Manage Custom Sizes option.

5. Specify the dimensions for the page size, and then click the OK button.

6. Click the OK button to close the Page Setup dialog.

7. Click the Print button.

ENWW Additional print tasks (Mac OS X) 79

Print watermarks (Mac OS X)

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the product.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then

click the Watermarks menu.

4. From the Mode menu, select the Watermark option.

5. From the Pages drop-down list, select whether to print the watermark on all pages or on the first page

only.

6. From the Text drop-down list, select one of the standard messages, or select the Custom option and

type a new message in the box.

7. Select options for the remaining settings.

8. Click the Print button.

80 Chapter 4 Print ENWW

Create archival-quality prints

Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to
create documents that you want to preserve or archive.

NOTE: Archival-quality printing is accomplished by increasing the temperature of the fuser. Because of the

increased temperatures, the product prints at half-speed to avoid damage.

1. From the Home screen on the product control panel, touch the Setup button.

2. Touch the Service menu.

3. Touch the Archive Print button, and then touch the On button.

ENWW Create archival-quality prints 81

Color printing

●

Use the HP EasyColor option

●

Change the color options (Windows)

●

Change the color theme for a print job (Windows)

●

Change the color options (Mac OS X)

●

Manual color options

●

Match colors

Use the HP EasyColor option

If you are using the HP PCL 6 print driver for Windows, the HP EasyColor technology automatically improves
mixed-content documents that are printed from Microsoft Office programs. This technology scans
documents and automatically adjusts photographic images in .JPEG or .PNG format. The HP EasyColor
technology enhances the entire image at one time, rather than dividing it into several pieces, which results in
improved color consistency, sharper details, and faster printing.

If you are using the HP Postscript print driver for Mac, the HP EasyColor technology scans all documents and
automatically adjusts all photographic images with the same improved photographic results.

In the following example, the images on the left were created without using the HP EasyColor option. The
images on the right show the enhancements that result from using the HP EasyColor option.

The HP EasyColor option is enabled by default in both the HP PCL 6 print driver and the HP Mac Postscript
print driver, so you do not need to make manual color adjustments. To disable the option so you can
manually adjust the color settings, open the Color tab in the Windows driver or the Color/Quality Options
tab in the Mac driver, and then click the HP EasyColor check box to clear it.

Change the color options (Windows)

1. From the software program, select the Print option.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Color tab.

4. Select the HP EasyColor check box to clear it.

82 Chapter 4 Print ENWW

5. Click the Automatic or Manual setting.

●

Automatic setting: Select this setting for most color print jobs

●

Manual setting: Select this setting to adjust the color settings independently from other settings.
Click the Settings button to open the manual color-adjusment window.

NOTE: Changing color settings manually can impact output. HP recommends that only color

graphics experts change these settings.

6. Click the Print in Grayscale option to print a color document in black and shades of gray. Use this option

to print color documents for photocopying or faxing. Also use this option to print draft copies or to save
color toner.

7. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK

button to print the job.

Change the color theme for a print job (Windows)

1. From the software program, select the Print option.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Color tab.

4. Select the HP EasyColor check box to clear it.

5. Select a color theme from the Color Themes drop-down list.

●

Default (sRGB): This theme sets the product to print RGB data in raw device mode. When using this
theme, manage color in the software program or in the operating system for correct rendering.

●

Vivid (sRGB): The product increases the color saturation in the midtones. Use this theme when
printing business graphics.

●

Photo (sRGB): The product interprets RGB color as if it were printed as a photograph using a digital
mini lab. The product renders deeper, more saturated colors differently than with the Default
(sRBG) theme. Use this theme when printing photos.

●

Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the AdobeRGB color
space rather than sRGB. Turn off color management in the software program when using this
theme.

●

None: No color theme is used.

●

Custom Profile: Select this option to use a custom input profile to accurately control color output
(for example, to emulate a specific HP Color LaserJet product). Download custom profiles from

www.hp.com.

6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK

button to print the job.

Change the color options (Mac OS X)

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the product.

ENWW Color printing 83

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then

click the Color Options menu.

4. Click the HP EasyColor check box to clear it.

5. Open the Advanced settings.

6. Adjust the individual settings for text, graphics, and photographs.

7. Click the Print button.

Manual color options

Use manual color options to adjust the Neutral Grays, Halftone, and Edge Control options for text, graphics,
and photographs.

Setting description Setting options

Edge Control

The Edge Control setting determines the rendering of
edges. Edge control has two components: adaptive
halftoning and trapping. Adaptive halftoning increases
edge sharpness. Trapping reduces the effect of color­plane misregistration by overlapping the edges of
adjacent objects slightly.

Halftone

Halftone options affect color output clarity and

resolution.

Neutral Grays

The Neutral Grays setting determines the method for
creating gray colors used in text, graphics, and
photographs.

Match colors

●

Off turns off both trapping and adaptive halftoning.

●

Light sets trapping at a minimal level. Adaptive halftoning is on.

●

Normal sets trapping at a medium level. Adaptive halftoning is on.

●

Maximum is the most aggressive trapping setting. Adaptive
halftoning is on.

●

Smooth provides better results for large, solid-filled print areas and
enhances photographs by smoothing color gradations. Select this
option when uniform and smooth area fills are important.

●

Detail is useful for text and graphics that require sharp distinctions
among lines or colors, or images that contain a pattern or a high level
of detail. Select this option when sharp edges and small details are
important.

●

Black Only generates neutral colors (grays and black) by using only
black toner. This guarantees neutral colors without a color cast. This
setting is best for documents and grayscale viewgraphs.

●

4-Color generates neutral colors (grays and black) by combining all
four toner colors. This method produces smoother gradients and
transitions to other colors, and it produces the darkest black.

The process of matching product output color to a computer screen is quite complex because printers and
computer monitors use different methods of producing color. Monitors display colors by light pixels using an
RGB (red, green, blue) color process, but printers print colors using a CMYK (cyan, magenta, yellow, and black)
process.

Several factors can influence the ability to match printed colors to those on a monitor. These factors include:

●

Paper

●

Printer colorants (inks or toners for example)

●

Printing process (inkjet, press, or laser technology for example)

●

Overhead lighting

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●

Personal differences in perception of color

●

Software programs

●

Print drivers

●

Computer operating system

●

Monitors and monitor settings

●

Video cards and drivers

●

Operating environment (humidity for example)

For most situations, the best method for matching colors on the screen to the printed page is to print sRGB
colors.

ENWW Color printing 85

Use HP ePrint

Use HP ePrint to print documents by sending them as an email attachment to the product's email address
from any email enabled device.

NOTE: The product must be connected to a wired or wireless network and have Internet access to use

HP ePrint.

1. To use HP ePrint, you must first enable HP Web Services.

a. From the Home screen on the product control panel, touch the Web Services

b. Touch the Enable Web Services button.

2. From the HP Web Services menu, touch the Display E-Mail Address button to display the product's email

address on the control panel.

3. Use the HP ePrintCenter Web site to define security settings and to configure default print settings for

all HP ePrint jobs sent to this product.

a. Go to

b. Click Sign In, and enter your HP ePrintCenter credentials or sign up for a new account.

c. Select your product from the list, or click + Add printer to add it. To add the product, you need the

d. To prevent your product from printing unexpected documents, click ePrint Settings, and then click

www.hpeprintcenter.com.

printer code, which is the segment of the product email address that is before the @ symbol. You
can get this code by printing the Web Services page from the product control panel.

After you have added your product, you will have the option to customize the product email
address.

NOTE: This code is valid for only 24 hours from the time you enable HP Web Services. If it

expires, follow the instructions to enable HP Web Services again, and obtain a new code.

the Allowed Senders tab. Click Allowed Senders Only, and add the email addresses from which
you want to allow ePrint jobs.

button.

e. To set up default settings for all ePrint jobs sent to this product, click ePrint Settings, click Print

Options, and select the settings that you want to use.

4. To print a document, attach it to an email message sent to the product's email address. Both the email

message and the attachment will print.

86 Chapter 4 Print ENWW