HP M570dw User Guide
LASERJET PRO 500 COLOR MFP
User Guide
M570
HP LaserJet Pro 500 color MFP M570
User Guide
Copyright and License
© Copyright 2015 HP Development Company,
L.P.
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Edition 1, 11/2015
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Table of contents
1 Product introduction ..................................................................................................................................... 1
Product comparison .............................................................................................................................................. 2
Product views ........................................................................................................................................................ 4
Product front view ............................................................................................................................... 4
Product back view ............................................................................................................................... 5
Interface ports ..................................................................................................................................... 6
Serial number and model number location ........................................................................................ 7
Control panel ......................................................................................................................................................... 8
Control-panel layout ........................................................................................................................... 8
Control-panel Home screen ................................................................................................................ 9
Control-panel help system ............................................................................................................... 10
Print product reports ........................................................................................................................................... 11
2 Paper trays ................................................................................................................................................. 13
Supported paper sizes ......................................................................................................................................... 14
Supported paper types ........................................................................................................................................ 16
Tray 1 ................................................................................................................................................................... 18
Tray capacity and paper orientation ................................................................................................. 18
Load Tray 1 ........................................................................................................................................ 20
Print envelopes ............................................................................................................... 22
Tray 2 ................................................................................................................................................................... 23
Tray capacity and paper orientation ................................................................................................. 23
Load Tray 2 ........................................................................................................................................ 24
Optional Tray 3 .................................................................................................................................................... 26
Tray capacity and paper orientation ................................................................................................. 26
Load Tray 3 ........................................................................................................................................ 27
Load and print labels ........................................................................................................................................... 29
Introduction ....................................................................................................................................... 29
Manually feed labels ......................................................................................................................... 29
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3 Parts, supplies, and accessories ................................................................................................................... 31
Order parts, accessories, and supplies ............................................................................................................... 32
HP policy on non-HP supplies ............................................................................................................................. 33
HP anticounterfeit Web site ................................................................................................................................ 34
Print when a toner cartridge is at estimated end of life ..................................................................................... 35
Enable or disable the At Very Low settings ........................................................................................................ 36
Customer self-repair parts .................................................................................................................................. 37
Accessories .......................................................................................................................................................... 38
Toner cartridges .................................................................................................................................................. 39
Toner-cartridge view ......................................................................................................................... 39
Toner-cartridge information ............................................................................................................. 40
Recycle toner cartridges ................................................................................................. 40
Toner-cartridge storage ................................................................................................. 40
HP policy on non-HP toner cartridges ............................................................................ 40
Replace the toner cartridges ............................................................................................................ 41
Toner collection unit ............................................................................................................................................ 44
Replace the toner collection unit ...................................................................................................... 44
4 Print ........................................................................................................................................................... 47
Supported print drivers (Windows) ..................................................................................................................... 48
HP Universal Print Driver (UPD) ........................................................................................................ 48
UPD installation modes .................................................................................................. 49
Change print-job settings (Windows) .................................................................................................................. 50
Priority for changing print-job settings ............................................................................................ 50
Change the settings for all print jobs until the software program is closed ................................... 50
Change the default settings for all print jobs ................................................................................... 50
Change the product configuration settings ...................................................................................... 51
Change print-job settings (Mac OS X) .................................................................................................................. 52
Priority for changing print-job settings ............................................................................................ 52
Change the settings for all print jobs until the software program is closed ................................... 52
Change the default settings for all print jobs ................................................................................... 52
Change the product configuration settings ...................................................................................... 53
Print tasks (Windows) .......................................................................................................................................... 54
Use a printing shortcut (Windows) ................................................................................................... 54
Create printing shortcuts (Windows) ................................................................................................ 56
Automatically print on both sides (Windows) .................................................................................. 58
Manually print on both sides (Windows) .......................................................................................... 60
Print multiple pages per sheet (Windows) ....................................................................................... 61
Select the page orientation (Windows) ............................................................................................ 63
Select the paper type (Windows) ...................................................................................................... 65
Print the first or last page on different paper (Windows) ................................................................ 67
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Scale a document to fit page size (Windows) ................................................................................... 70
Create a booklet (Windows) .............................................................................................................. 72
Print tasks (Mac OS X) .......................................................................................................................................... 74
Use a printing preset (Mac OS X) ....................................................................................................... 74
Create a printing preset (Mac OS X) .................................................................................................. 74
Automatically print on both sides (Mac OS X) .................................................................................. 74
Manually print on both sides (Mac OS X) .......................................................................................... 75
Print multiple pages per sheet (Mac OS X) ....................................................................................... 75
Select the page orientation (Mac OS X) ............................................................................................ 75
Select the paper type (Mac OS X) ...................................................................................................... 75
Print a cover page (Mac OS X) ........................................................................................................... 76
Scale a document to fit page size (Mac OS X) ................................................................................... 76
Create a booklet (Mac OS X) .............................................................................................................. 76
Additional print tasks (Windows) ........................................................................................................................ 77
Cancel a print job (Windows) ............................................................................................................. 77
Select the paper size (Windows) ....................................................................................................... 77
Select a custom paper size (Windows) ............................................................................................. 78
Print watermarks (Windows) ............................................................................................................ 78
Additional print tasks (Mac OS X) ........................................................................................................................ 79
Cancel a print job (Mac OS X) ............................................................................................................. 79
Select the paper size (Mac OS X) ....................................................................................................... 79
Select a custom paper size (Mac OS X) ............................................................................................. 79
Print watermarks (Mac OS X) ............................................................................................................ 80
Create archival-quality prints ............................................................................................................................. 81
Color printing ....................................................................................................................................................... 82
Use the HP EasyColor option ............................................................................................................. 82
Change the color options (Windows) ................................................................................................ 82
Change the color theme for a print job (Windows) ........................................................................... 83
Change the color options (Mac OS X) ................................................................................................ 83
Manual color options ......................................................................................................................... 84
Match colors ...................................................................................................................................... 84
Use HP ePrint ....................................................................................................................................................... 86
Use AirPrint .......................................................................................................................................................... 87
Use walk-up USB printing .................................................................................................................................... 88
5 Copy ........................................................................................................................................................... 89
Set new default copy settings ............................................................................................................................. 90
Restore copy default settings ............................................................................................................................. 91
Make a single copy ............................................................................................................................................... 92
Make multiple copies ........................................................................................................................................... 93
Copy a multiple-page original ............................................................................................................................. 94
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Copy identification cards ..................................................................................................................................... 95
Collate a copy job ................................................................................................................................................. 96
Copy on both sides (duplex) ................................................................................................................................ 97
Copy on both sides automatically ..................................................................................................... 97
Copy on both sides manually ............................................................................................................ 98
Reduce or enlarge a copy .................................................................................................................................... 99
Make color or black and white copies ............................................................................................................... 100
Optimize copy quality ........................................................................................................................................ 101
Adjust the lightness or darkness for copies ..................................................................................................... 102
Adjust the copy image ....................................................................................................................................... 103
Copy in draft mode ............................................................................................................................................ 104
Set the paper size and type for copying on special paper ................................................................................ 105
6 Scan ......................................................................................................................................................... 107
Scan by using the HP Scan software (Windows) ............................................................................................... 108
Scan by using the HP Scan software (Mac OS X) ............................................................................................... 109
Scan to a USB flash drive ................................................................................................................................... 110
Set up scan to network folder and scan to email features .............................................................................. 111
Scan to a network folder ................................................................................................................................... 112
Scan to email ..................................................................................................................................................... 113
Scan by using other software ............................................................................................................................ 114
Scan from a TWAIN-compliant program (Windows) ...................................................................... 114
Scan from a WIA-compliant program (Windows) ........................................................................... 114
7 Fax ........................................................................................................................................................... 115
Connect fax to a telephone line ........................................................................................................................ 118
Set up fax with a telephone answering machine .............................................................................................. 118
Set up fax with an extension phone .................................................................................................................. 118
Setup for stand-alone fax ................................................................................................................................. 118
Configure the fax time, date, and header ......................................................................................................... 120
Use the control panel ...................................................................................................................... 120
Use the HP Fax Setup Wizard .......................................................................................................... 120
Use special characters in fax headers ............................................................................................................... 120
Use the phone book ........................................................................................................................................... 121
Use the control panel to create and edit the fax phone book ........................................................ 121
Delete phone book entries .............................................................................................................. 121
Create and edit speed-dial entries .................................................................................................................... 122
Delete speed-dial entries .................................................................................................................................. 123
Create and edit group-dial entries .................................................................................................................... 124
Delete group-dial entries .................................................................................................................................. 125
Configure send fax settings .............................................................................................................................. 126
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Set special dialing symbols and options ........................................................................................ 126
Set a dialing prefix ........................................................................................................ 126
Set the dial tone detection .............................................................................................................. 126
Tone dial or pulse dial .................................................................................................. 127
Set autoredial and the time between redials ................................................................................. 127
Set light/dark and resolution .......................................................................................................... 128
Set the default light/dark (contrast) setting ............................................................... 128
Set resolution settings ................................................................................................. 128
Set billing codes .............................................................................................................................. 129
Configure receive fax settings .......................................................................................................................... 130
Set fax forwarding .......................................................................................................................... 130
Set the answer mode ...................................................................................................................... 130
Block or unblock fax numbers ........................................................................................................ 131
Set the number of rings-to-answer ................................................................................................ 131
Set distinctive ring .......................................................................................................................... 132
Use autoreduction for incoming faxes ........................................................................................... 133
Set fax reprint settings ................................................................................................................... 133
Set the fax sounds volume ............................................................................................................. 133
Set the alarm volume, phone-line volume, and ring volume ...................................... 133
Set stamp-received faxes ............................................................................................................... 134
Set the private receive feature ....................................................................................................... 134
Set fax polling .................................................................................................................................................... 134
Use fax ............................................................................................................................................................... 136
Supported fax programs ................................................................................................................. 136
Cancel a fax ..................................................................................................................................... 136
Cancel the current fax .................................................................................................. 136
Cancel a pending fax job ............................................................................................... 137
Delete faxes from memory ............................................................................................................. 137
Use fax on a DSL, PBX, or ISDN system .......................................................................................... 137
DSL ................................................................................................................................ 137
PBX ................................................................................................................................ 138
ISDN ............................................................................................................................... 138
Use fax on a VoIP service ................................................................................................................ 138
Fax memory contents are retained when there is a loss of power ................................................ 138
Security issues when connecting internal networks to public phone lines ................................... 138
Fax from the flatbed scanner ......................................................................................................... 139
Fax from the document feeder ....................................................................................................... 140
Use speed dials and group-dial entries .......................................................................................... 140
Send a fax from the software (Windows) ....................................................................................... 141
Send a fax by dialing from a telephone connected to the fax line ................................................ 142
Send a fax with confirmation .......................................................................................................... 142
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Schedule a fax to be sent later ....................................................................................................... 142
Send a fax combining an electronic and paper document ............................................................. 143
Use access codes, credit cards, or calling cards ............................................................................. 143
Send faxes internationally ........................................................................................... 143
Print a fax ........................................................................................................................................ 144
Reprint a fax .................................................................................................................................... 145
Automatically print on both sides of received faxes ...................................................................... 146
Receive faxes when fax tones are audible on the phone line ........................................................ 146
Print a stored fax when the private receive feature is on .............................................................. 146
8 Manage and maintain ................................................................................................................................. 147
Use the HP Reconfiguration Utility to change the product connection (Windows) ......................................... 148
Set up HP Wireless Direct Printing .................................................................................................................... 149
Use HP Web Services applications .................................................................................................................... 150
Configure IP network settings ........................................................................................................................... 151
Printer sharing disclaimer ............................................................................................................... 151
View or change network settings ................................................................................................... 151
Manually configure IPv4 TCP/IP parameters from the control panel ............................................ 151
Rename the product on a network ................................................................................................. 151
Link speed and duplex settings ...................................................................................................... 153
HP Device Toolbox (Windows) ........................................................................................................................... 154
HP Utility for Mac OS X ....................................................................................................................................... 156
Open HP Utility ................................................................................................................................ 156
HP Utility features ........................................................................................................................... 156
Use HP Web Jetadmin software ........................................................................................................................ 157
Economy settings .............................................................................................................................................. 158
Print with EconoMode ..................................................................................................................... 158
Set the Sleep Delay ......................................................................................................................... 158
Set the Auto Power Down delay ..................................................................................................... 158
Product security features .................................................................................................................................. 160
Lock the product ............................................................................................................................. 160
Set or change the product password .............................................................................................. 160
Upgrade the firmware ....................................................................................................................................... 161
Manually upgrade the firmware ..................................................................................................... 161
Set the product to automatically upgrade the firmware ............................................................... 161
9 Solve problems .......................................................................................................................................... 163
Solve problems checklist .................................................................................................................................. 164
Step 1: Make sure that the product is set up correctly .................................................................. 164
Step 2: Check the cabling or wireless connection .......................................................................... 164
Step 3: Check the control panel for error messages ...................................................................... 165
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Step 4: Check the paper .................................................................................................................. 165
Step 5: Check the software ............................................................................................................. 165
Step 6: Test print functionality ....................................................................................................... 165
Step 7: Test copy functionality ....................................................................................................... 165
Step 8: Test the fax functionality ................................................................................................... 166
Step 9: Check the toner cartridge ................................................................................................... 166
Step 10: Try sending a print job from a computer ......................................................................... 166
Step 11: Verify that the product is on the network ........................................................................ 166
Restore the factory-set defaults ...................................................................................................................... 167
Control panel help system ................................................................................................................................ 168
Paper feeds incorrectly or becomes jammed ................................................................................................... 169
The product does not pick up paper ............................................................................................... 169
The product picks up multiple sheets of paper .............................................................................. 169
The document feeder jams, skews, or picks up multiple sheets of paper .................................... 169
Prevent paper jams from the paper trays ...................................................................................... 170
Clear jams .......................................................................................................................................................... 171
Jam locations .................................................................................................................................. 171
Clear jams in the document feeder ................................................................................................. 172
Clear jams in the output bin area .................................................................................................... 174
Clear jams in Tray 1 ......................................................................................................................... 175
Clear jams in Tray 2 ......................................................................................................................... 177
Clear jams in the right door ............................................................................................................. 178
Clear jams in optional Tray 3 .......................................................................................................... 182
Clear jams in the lower right door (Tray 3) ..................................................................................... 183
Improve print quality ......................................................................................................................................... 184
Print from a different software program ....................................................................................... 184
Set the paper-type setting for the print job ................................................................................... 1 84
Check the paper-type setting (Windows) ..................................................................... 184
Check the paper-type setting (Mac OS X) ..................................................................... 185
Check the toner-cartridge status ................................................................................................... 185
Calibrate the product to align the colors ........................................................................................ 185
Print a cleaning page ...................................................................................................................... 185
Perform additional print quality troubleshooting ......................................................................... 186
Print the print quality page .......................................................................................... 186
Interpret the print quality page .................................................................................... 186
Inspect the toner cartridge for damage ......................................................................................... 187
Check the paper and printing environment .................................................................................... 187
Use paper that meets HP specifications ...................................................................... 187
Check the product environment ................................................................................... 188
Check the EconoMode settings ....................................................................................................... 188
Adjust color settings (Windows) ..................................................................................................... 189
ENWW ix
Try a different print driver .............................................................................................................. 190
Improve copy quality ......................................................................................................................................... 191
Check the scanner glass for dirt and smudges ............................................................................... 191
Check the paper settings ................................................................................................................ 192
Check the image adjustment settings ............................................................................................ 192
Optimize for text or pictures .......................................................................................................... 193
Edge-to-edge copying .................................................................................................................... 193
Clean the pickup rollers and separation pad in the document feeder ........................................... 193
Improve scan quality ......................................................................................................................................... 195
Check the scanner glass for dirt and smudges ............................................................................... 195
Clean the pickup rollers and separation pad in the document feeder ........................................... 196
Improve fax quality ........................................................................................................................................... 198
Check the scanner glass for dirt and smudges ............................................................................... 198
Check the send-fax resolution setting ........................................................................................... 199
Check the error correction setting .................................................................................................. 199
Send to a different fax machine ..................................................................................................... 199
Clean the pickup rollers and separation pad in the document feeder ........................................... 200
Check the fit-to-page setting ......................................................................................................... 200
Check the sender's fax machine ..................................................................................................... 201
The product does not print or it prints slowly .................................................................................................. 202
The product does not print ............................................................................................................. 202
The product prints slowly ............................................................................................................... 202
Solve walk-up USB printing problems .............................................................................................................. 203
The USB Flash Drive menu does not open when you insert the USB flash drive ........................... 203
The file does not print from the USB flash drive ............................................................................ 203
The file that you want to print is not listed in the USB Flash Drive menu ..................................... 203
Solve fax problems ............................................................................................................................................ 204
Checklist for solving fax problems ................................................................................................. 204
Perform a fax diagnostic test ......................................................................................................... 205
Fax trace report ............................................................................................................................... 206
Fax error report printing ................................................................................................................. 206
Print all fax reports ....................................................................................................... 206
Print individual fax reports ........................................................................................... 206
Set the fax error report ................................................................................................ 207
Set the fax-error-correction mode ................................................................................................. 207
Change the fax speed ...................................................................................................................... 207
Solve problems sending faxes ........................................................................................................ 208
An error message displays on the control panel ......................................................... 208
The Communication error message appears ............................................ 208
No dial tone ................................................................................................ 209
The Fax is busy message appears ............................................................. 209
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The No fax answer message appears ........................................................ 209
Document feeder paper jam ...................................................................... 210
The Fax storage is full message appears .................................................. 210
Scanner error .............................................................................................. 210
The control panel displays a Ready message with no attempt to send the fax ......... 210
The control panel displays the message "Storing page 1" and does not progress
beyond that message ................................................................................................... 211
Faxes can be received, but not sent ............................................................................. 211
Product is password protected .................................................................................... 211
Unable to use fax functions from the control panel .................................................... 212
Unable to use speed dials ............................................................................................. 212
Unable to use group dials ............................................................................................. 212
Receive a recorded error message from the phone company when trying to send
a fax .............................................................................................................................. 212
Unable to send a fax when a phone is connected to the product ................................ 213
Solve problems receiving faxes ...................................................................................................... 213
The fax does not respond ............................................................................................. 213
The fax has a dedicated phone line ........................................................... 213
An answering machine is connected to the product ................................. 214
The Answer Mode setting is set to the Manual setting ............................. 214
Voice mail is available on the fax line ........................................................ 214
The product is connected to a DSL phone service ..................................... 215
The product uses a fax over IP or VoIP phone service ............................... 215
An error message displays on the control panel ......................................................... 215
The No fax detected. message displays .................................................... 215
The Communication error message appears ............................................ 216
The Fax storage is full message appears .................................................. 217
The Fax is busy message appears ............................................................. 217
A fax is received but does not print .............................................................................. 217
The Private Receive feature is on .............................................................. 217
Sender receives a busy signal ...................................................................................... 217
A handset is connected to the product ...................................................... 217
A phone line splitter is being used ............................................................. 218
No dial tone ................................................................................................................... 21 8
Cannot send or receive a fax on a PBX line .................................................................. 218
Solve general fax problems ............................................................................................................ 218
Faxes are sending slowly ............................................................................................. 218
Fax quality is poor ........................................................................................................ 219
Fax cuts off or prints on two pages .............................................................................. 220
Solve USB connection problems ....................................................................................................................... 221
Solve wired network problems ......................................................................................................................... 222
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Poor physical connection ................................................................................................................ 222
The computer is using the incorrect IP address for the product ................................................... 222
The computer is unable to communicate with the product ........................................................... 222
The product is using incorrect link and duplex settings for the network ...................................... 223
New software programs might be causing compatibility problems ............................................. 223
The computer or workstation might be set up incorrectly ............................................................ 223
The product is disabled, or other network settings are incorrect ................................................. 223
Solve wireless network problems ..................................................................................................................... 224
Wireless connectivity checklist ....................................................................................................... 224
The product does not print after the wireless configuration completes ...................................... 225
The product does not print, and the computer has a third-party firewall installed ..................... 225
The wireless connection does not work after moving the wireless router or product ................. 225
Cannot connect more computers to the wireless product ............................................................. 225
The wireless product loses communication when connected to a VPN ........................................ 225
The network does not appear in the wireless networks list .......................................................... 225
The wireless network is not functioning ........................................................................................ 226
Perform a wireless network diagnostic test .................................................................................. 226
Reduce interference on a wireless network ................................................................................... 226
Solve product software problems with Windows ............................................................................................. 227
A print driver for the product is not visible in the Printer folder ................................................... 227
An error message was displayed during the software installation ............................................... 227
The product is in Ready mode, but nothing prints ......................................................................... 227
Solve product software problems with Mac OS X ............................................................................................. 229
The print driver is not listed in the Print & Fax or Print & Scan list ................................................ 229
The product name does not appear in the product list in the Print & Fax or Print & Scan list ...... 229
The print driver does not automatically set up the selected product in the Print & Fax or Print
& Scan list ........................................................................................................................................ 229
A print job was not sent to the product that you wanted .............................................................. 229
When connected with a USB cable, the product does not appear in the Print & Fax or Print &
Scan list after the driver is selected. .............................................................................................. 230
You are using a generic print driver when using a USB connection ............................................... 230
Remove software (Windows) ............................................................................................................................ 231
Remove software (Mac OS X) ............................................................................................................................ 232
Solve scan to email problems ........................................................................................................................... 233
Cannot connect to the email server ................................................................................................ 233
The email failed ............................................................................................................................... 233
Unable to scan ................................................................................................................................. 233
Solve scan to network folder problems ............................................................................................................ 234
The scan failed ................................................................................................................................ 234
Index ........................................................................................................................................................... 235
xii ENWW
1 Product introduction
●
Product comparison
●
Product views
●
Control panel
●
Print product reports
ENWW 1
Product comparison
M570dn
CZ271A
Paper handling Tray 1 (100-sheet capacity)
Tray 2 (250-sheet capacity)
Optional Tray 3 (500-sheet
capacity)
Standard output bin (250-sheet
capacity)
Automatic duplex printing
Supported operating systems Windows XP, 32-bit
Windows Vista, 32-bit and 64-bit
Windows 7, 32-bit and 64-bit
Windows 2003 Server (32-bit,
Service Pack 3), print and scan
drivers only
Windows 2008 Server, print and
scan drivers only
Windows 2008 Server R2, print and
scan drivers only
M570dw
CZ272A
Mac OS X v10.6 and later
Connectivity Hi-Speed USB 2.0
10/100/1000 Ethernet LAN
connection
Wireless network connection
Memory 256 MB RAM
Control-panel display Color graphical touch screen
Print Prints 30 pages per minute (ppm)
Copy Copies at up to 20 ppm
on A4-size paper and 31 ppm on
Letter-size paper
Walk-up USB printing (no
computer required
Copy resolution is 300 dots per
inch (dpi)
This document feeder holds up to
50 pages and supports page sizes
from 127 to 356 mm (5 to 14 in) in
length and from 127 to 216 mm (5
to 8.5 in) in width
2 Chapter 1 Product introduction ENWW
M570dn
M570dw
Flatbed scanner supports page
sizes up to 297 mm (11.7 in) in
length and up to 215 mm (8.5 in) in
width
Automatic duplex copying
Scan Scans in black and white with
resolution up to 1200 dpi from the
flatbed glass
Scans in color with resolution up to
300 dpi from the document feeder
and up to 600 dpi from the flatbed
glass
Automatic duplex scanning
Scan to Email (no software
required)
Scan to Network Folder (no
software required)
Walk-up USB scanning (no
computer required)
Fax V.34 with two RJ-11 fax ports
CZ271A
CZ272A
ENWW Product comparison 3
Product views
●
Product front view
●
Product back view
●
Interface ports
●
Serial number and model number location
Product front view
1
2
14
13
12
11
10
1 Latch to release the document-feeder cover (access for clearing jams)
3
4
5
6
7
8
9
2 Document-feeder input tray
3 Document-feeder output bin
4 Control panel with color touchscreen display (tilts up for easier viewing)
5 Walk-up USB port (for printing and scanning without a computer)
6 Handle for the right door (access for clearing jams)
7 Tray 1
8 On/off button
9 Jam-access door for optional Tray 3
10 Optional Tray 3
11 Tray 2
12 Front door (access to the toner cartridges and the toner-collection unit)
4 Chapter 1 Product introduction ENWW
13 Output bin
14 Scanner handle (to raise the scanner lid)
Product back view
1
3
1 Formatter (contains the interface ports)
2 Power connection
3 Slot for a cable-type security lock
2
ENWW Product views 5
Interface ports
1
2
3
4
1 Local area network (LAN) Ethernet (RJ-45) network port
2 Hi-Speed USB 2.0 printing port
3 Telephone “line out” port for attaching an extension phone, answering machine, or other device
4 Fax “line in” port for attaching the fax phone line to the product
6 Chapter 1 Product introduction ENWW
Serial number and model number location
The model number and serial number are listed on an identification label located on the back of the product.
They are also listed on the inside of the front door. The serial number contains information about the
country/region of origin, the product version, production code, and the production number of the product.
Model name Model number
M570dn CZ271A
M570dw CZ272A
ENWW Product views 7
Control panel
●
Control-panel layout
●
Control-panel Home screen
●
Control-panel help system
Control-panel layout
1 Wireless light (wireless models
only)
2 Touchscreen display Provides access to the product features and indicates the current status of the product
3 Attention light Indicates a problem with the product
4 Ready light Indicates the product is ready
5 Help button and light Provides access to the control-panel help system
6 Right arrow button and light Moves the cursor to the right or moves the display image to the next screen
7 Cancel button and light Clears settings, cancels the current job, or exits the current screen
8 Back button and light Returns to the previous screen
9 Left arrow button and light Moves the cursor to the left
10 Home button and light Provides access to the Home screen
Indicates the wireless network is enabled. The light blinks while the product is establishing a
connection to the wireless network.
NOTE: This button illuminates only when the current screen can use this feature.
NOTE: This button illuminates only when the current screen can use this feature.
NOTE: This button illuminates only when the current screen can use this feature.
NOTE: This button illuminates only when the current screen can use this feature.
8 Chapter 1 Product introduction ENWW
Control-panel Home screen
The Home screen provides access to the product features, and it indicates the product status.
NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout
might also be reversed for some languages.
1
2 Setup
3
4
5
6 Supplies
7 Fax button Provides access to the Fax feature
8 Apps button Provides access to the Apps menu to print directly from Web applications that you have
9 Product status Indicates whether the product is ready or is processing a job
Web Services
Wireless
models only)
Network
Information
button
button Provides access to the main menus
button (wireless
button
button
button Provides information about supplies status. From the supplies summary screen, you can
Provides quick access to HP Web Services features, including HP ePrint
HP ePrint is a tool that prints documents by using any email enabled device to send them to
the product’s email address.
Provides access to the Wireless menu and wireless status information
NOTE: When you are connected to a wireless network, this icon changes to a set of signal
strength bars.
NOTE: This button does not display when the product is connected to a wired network.
Provides access to network settings and information. From the network settings screen, you
can print the Network Summary page.
NOTE: This button displays only when the product is connected to a network.
Provides product status information. From the status summary screen, you can print the
Configuration Report page.
print the Supplies Status page.
downloaded from the HP ePrintCenter Web site at
www.hpeprintcenter.com
10 Scan button Provides access to the scan features
11 Copy button Provides access to the copy features
12 USB button Provides access to the walkup-USB feature (for printing and scanning without a computer)
ENWW Control panel 9
Control-panel help system
The product has a built-in Help system that explains how to use each screen. To open the Help system, touch
the Help
For some screens, the Help opens to a global menu where you can search for specific topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that guide you through procedures, such as clearing jams.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for
that screen.
button in the upper-right corner of the screen.
If the product alerts you of an error or warning, touch the Help
problem. The message also contains instructions to help solve the problem.
button to open a message that describes the
10 Chapter 1 Product introduction ENWW
Print product reports
From the Reports menu, you can print several informative pages about the product.
1. From the Home screen on the product control panel, touch the Setup
button.
2. Touch the Reports button.
3. Touch the name of the report that you want to print.
Menu item Description
Demo Page Prints a page that demonstrates print quality
Menu Structure Prints a map of the control panel-menu layout. The active settings for each menu are
listed.
Configuration Report Prints a list of all the product settings. Includes basic network information when the
Supplies Status Prints the status for each toner cartridge, including the following information:
Network Summary Prints a list of all product network settings
Usage Page Prints a page that lists PCL pages, PCL 6 pages, PS pages, pages that were jammed or
product is connected to a network.
●
Estimated percentage of cartridge life remaining
●
Approximate pages remaining
●
Part numbers for HP toner cartridges
●
Number of pages printed
mispicked in the product, monochrome (black and white) or color pages; and reports the
page count
PCL Font List Prints a list of all the PCL fonts that are installed
PS Font List Prints a list of all the PostScript (PS) fonts that are installed
PCL6 Font List Prints a list of all the PCL6 fonts that are installed
Color Usage Log Prints a report that shows the user name, application name, and color usage information
on a job-by-job basis
Service Page Prints the service report
Diagnostics Page Prints the calibration and color diagnostics pages
Print Quality Page Prints a page that helps solve problems with print quality
ENWW Print product reports 11
12 Chapter 1 Product introduction ENWW
2 Paper trays
●
Supported paper sizes
●
Supported paper types
●
Tray 1
●
Tray 2
●
Optional Tray 3
●
Load and print labels
ENWW 13
Supported paper sizes
NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.
Table 2-1 Supported paper sizes
Size and dimensions Tray 1 Tray 2 Tray 3 (optional) Automatic duplex
Letter
216 x 279 mm (8.5 x 11 in)
Legal
216 x 356 mm (8.5 x 14 in)
A4
210 x 297 mm (8.3 x 11.7 in)
RA4
215 x 305 mm (8.5 x 12.0 in)
A5
148 x 210 mm (5.8 x 8.3 in)
B5 (JIS)
182 x 257 mm (7.2 x 10.1 in)
B6 (JIS)
128 x 182 mm (5.0 x 7.2 in)
printing
Executive
184 x 267 mm (7.25 x 10.5 in)
Statement
140 x 216 mm (5.5 x 8.5 in)
4x6
102 x 152 mm (4 x 6 in)
10 x 15 cm
102 x 152 mm (4 x 6 in)
3x5
76 x 127 mm (3 x 5 in)
5x7
127 x 178 mm (5 x 7 in)
5x8
127 x 203 mm (5 x 8 in)
14 Chapter 2 Paper trays ENWW
Table 2-1 Supported paper sizes (continued)
Size and dimensions Tray 1 Tray 2 Tray 3 (optional) Automatic duplex
A6
105 x 148 mm (4.1 x 5.8 in)
Postcard (JIS)
100 x 148 mm (3.9 x 5.8 in)
D Postcard (JIS)
200 x 148 mm (7.9 x 5.8 in)
16K
184 x 260 mm (7.2 x 10.25 in)
16K
195 x 270 mm (7.7 x 10.6 in)
16K
197 x 273 mm (7.75 x 10.75 in)
8.5 x 13
216 x 330 mm (8.5 x 13 in)
printing
Envelope #10
105 x 241 mm (4.1 x 9.5 in)
Envelope B5
176 x 250 mm (6.9 x 9.8 in)
Envelope C5
162 x 229 mm (6.4 x 9 in)
Envelope DL
110 x 220 mm (4.3 x 8.7 in)
Envelope Monarch
98 x 191 mm (3.9 x 7.5 in)
Custom
76 x 127 mm to 216 x 356 mm (3.0 x 5.0 in to
8.5 x 14 in)
Custom
148 x 210 mm to 216 x 297 mm (5.8 x 8.3 in to 8.5 x
11.7 in)
Custom
148 x 210 mm to 216 x 356 mm (5.8 x 8.3 in to 8.5 x
14 in)
ENWW Supported paper sizes 15
Supported paper types
For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/
lj500colorMFPM570.
NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.
Paper type Tray 1
Plain
Light 60–74g
Midweight 96–110g
Heavy 111–130g
Extra Heavy 131–175g
Extra Heavy 131–163g
Color Transparency
Labels
Letterhead
Preprinted
Prepunched
Colored
Rough
Bond
1
Tray 2
Tray 3 (optional) Automatic duplex
printing
Recycled
Envelope
Cardstock 176–220g
Mid-weight glossy 105–110g
Heavy glossy 111–130g
Extra-heavy glossy 131–175g
Card glossy 176–220g
Opaque film
HP EcoSMART Lite
HP Tough Paper
HP Matte 105g
HP Matte 120g
HP Matte 160g
HP Matte 200g
HP Soft Gloss 120g
16 Chapter 2 Paper trays ENWW
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