HP M570dn User Manual

LASERJET PRO 500 COLOR MFP

User Guide

M570

HP LaserJet Pro 500 color MFP M570

User Guide

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Adobe trademarks of Adobe Systems Incorporated.

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Edition 2, 11/2012

Part number: CZ271-90908

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Table of contents

1 Product introduction ......................................................................................................... 1

Product comparison .................................................................................................................. 2

Product views .......................................................................................................................... 4

Product front view ..................................................................................................... 4

Product back view ..................................................................................................... 5

Interface ports ........................................................................................................... 6

Serial number and model number location ................................................................... 7

Control panel .......................................................................................................................... 8

Control-panel layout .................................................................................................. 8

Control-panel Home screen ........................................................................................ 9

Control-panel help system ......................................................................................... 10

Print product reports ............................................................................................................... 11

2 Paper trays .................................................................................................................... 13

Supported paper sizes ............................................................................................................ 14

Supported paper types ........................................................................................................... 17

Tray 1 .................................................................................................................................. 19

Tray capacity and paper orientation .......................................................................... 19

Load Tray 1 ............................................................................................................ 21

Print envelopes ......................................................................................... 24

Tray 2 .................................................................................................................................. 25

Tray capacity and paper orientation .......................................................................... 25

Load Tray 2 ............................................................................................................ 26

Optional Tray 3 ..................................................................................................................... 28

Tray capacity and paper orientation .......................................................................... 28

Load Tray 3 ............................................................................................................ 29

3 Parts, supplies, and accessories ...................................................................................... 31

Order parts, accessories, and supplies ..................................................................................... 32

HP policy on non-HP supplies .................................................................................................. 33

HP anticounterfeit Web site ..................................................................................................... 34

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Print when a toner cartridge is at estimated end of life ................................................................ 35

Enable or disable the At Very Low settings ................................................................................ 36

Customer self-repair parts ........................................................................................................ 37

Accessories ........................................................................................................................... 38

Toner cartridges ..................................................................................................................... 39

Toner-cartridge view ................................................................................................ 39

Toner-cartridge information ...................................................................................... 40

Recycle toner cartridges ............................................................................ 40

Toner-cartridge storage ............................................................................. 40

HP policy on non-HP toner cartridges .......................................................... 40

Replace the toner cartridges ..................................................................................... 41

Toner collection unit ............................................................................................................... 44

Replace the toner collection unit ................................................................................ 44

4 Print ............................................................................................................................... 47

Supported print drivers (Windows) ........................................................................................... 48

HP Universal Print Driver (UPD) ................................................................................. 48

UPD installation modes ............................................................................. 49

Change print-job settings (Windows) ........................................................................................ 50

Priority for changing print-job settings ........................................................................ 50

Change the settings for all print jobs until the software program is closed ....................... 50

Change the default settings for all print jobs ............................................................... 51

Change the product configuration settings .................................................................. 51

Change print-job settings (Mac OS X) ....................................................................................... 52

Priority for changing print-job settings ........................................................................ 52

Change the settings for all print jobs until the software program is closed ....................... 52

Change the default settings for all print jobs ............................................................... 52

Change the product configuration settings .................................................................. 53

Print tasks (Windows) ............................................................................................................. 54

Use a printing shortcut (Windows) ............................................................................. 54

Create printing shortcuts (Windows) .......................................................................... 56

Automatically print on both sides (Windows) .............................................................. 58

Manually print on both sides (Windows) .................................................................... 60

Print multiple pages per sheet (Windows) ................................................................... 61

Select the page orientation (Windows) ...................................................................... 63

Select the paper type (Windows) .............................................................................. 65

Print the first or last page on different paper (Windows) ............................................... 68

Scale a document to fit page size (Windows) ............................................................. 71

Create a booklet (Windows) ..................................................................................... 73

Print tasks (Mac OS X) ............................................................................................................ 75

Use a printing preset (Mac OS X) .............................................................................. 75

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Create a printing preset (Mac OS X) ......................................................................... 75

Automatically print on both sides (Mac OS X) ............................................................. 76

Manually print on both sides (Mac OS X) ................................................................... 76

Print multiple pages per sheet (Mac OS X) .................................................................. 76

Select the page orientation (Mac OS X) ..................................................................... 77

Select the paper type (Mac OS X) ............................................................................. 77

Print a cover page (Mac OS X) ................................................................................. 77

Scale a document to fit page size (Mac OS X) ............................................................ 77

Create a booklet (Mac OS X) ................................................................................... 78

Additional print tasks (Windows) ............................................................................................. 79

Cancel a print job (Windows) ................................................................................... 79

Select the paper size (Windows) ............................................................................... 79

Select a custom paper size (Windows) ...................................................................... 80

Print watermarks (Windows) ..................................................................................... 80

Additional print tasks (Mac OS X) ............................................................................................ 81

Cancel a print job (Mac OS X) ................................................................................. 81

Select the paper size (Mac OS X) .............................................................................. 81

Select a custom paper size (Mac OS X) ..................................................................... 81

Print watermarks (Mac OS X) .................................................................................... 82

Create archival-quality prints ................................................................................................... 83

Color printing ........................................................................................................................ 84

Use the HP EasyColor option .................................................................................... 84

Change the color options (Windows) ......................................................................... 84

Change the color theme for a print job (Windows) ...................................................... 85

Change the color options (Mac OS X) ....................................................................... 86

Manual color options ............................................................................................... 86

Match colors .......................................................................................................... 86

Use HP ePrint ......................................................................................................................... 88

Use AirPrint ........................................................................................................................... 89

Use walk-up USB printing ........................................................................................................ 90

5 Copy .............................................................................................................................. 91

Set new default copy settings ................................................................................................... 92

Restore copy default settings .................................................................................................... 93

Make a single copy ................................................................................................................ 94

Make multiple copies .............................................................................................................. 95

Copy a multiple-page original ................................................................................................. 96

Copy identification cards ........................................................................................................ 97

Collate a copy job ................................................................................................................. 98

Copy on both sides (duplex) .................................................................................................... 99

Copy on both sides automatically .............................................................................. 99

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Copy on both sides manually ................................................................................. 100

Reduce or enlarge a copy ..................................................................................................... 101

Make color or black and white copies .................................................................................... 102

Optimize copy quality .......................................................................................................... 103

Adjust the lightness or darkness for copies .............................................................................. 104

Adjust the copy image .......................................................................................................... 105

Copy in draft mode .............................................................................................................. 106

Set the paper size and type for copying on special paper ......................................................... 107

6 Scan ............................................................................................................................. 109

Scan by using the HP Scan software (Windows) ...................................................................... 110

Scan by using the HP Scan software (Mac OS X) ..................................................................... 111

Scan to a USB flash drive ...................................................................................................... 1 1 2

Set up scan to network folder and scan to email features .......................................................... 113

Scan to a network folder ....................................................................................................... 114

Scan to email ...................................................................................................................... 115

Scan by using other software ................................................................................................. 116

Scan from a TWAIN-compliant program (Windows) .................................................. 116

Scan from a WIA-compliant program (Windows) ...................................................... 116

Scan by using optical character recognition (OCR) software ....................................... 116

7 Fax .............................................................................................................................. 117

Connect fax to a telephone line ............................................................................................. 118

Set up fax with a telephone answering machine ...................................................................... 118

Set up fax with an extension phone ........................................................................................ 118

Setup for stand-alone fax ...................................................................................................... 119

Configure the fax time, date, and header ................................................................................ 120

Use the control panel ............................................................................................. 120

Use the HP Fax Setup Wizard ................................................................................ 120

Use special characters in fax headers ..................................................................................... 120

Use the phone book ............................................................................................................. 121

Use the control panel to create and edit the fax phone book ...................................... 121

Delete phone book entries ...................................................................................... 121

Create and edit speed-dial entries .......................................................................................... 122

Delete speed-dial entries ....................................................................................................... 123

Create and edit group-dial entries .......................................................................................... 124

Delete group-dial entries ....................................................................................................... 125

Configure send fax settings ................................................................................................... 126

Set special dialing symbols and options ................................................................... 126

Set a dialing prefix ................................................................................. 126

Set the dial tone detection ...................................................................................... 127

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Tone dial or pulse dial ............................................................................ 127

Set autoredial and the time between redials ............................................................. 127

Set light/dark and resolution .................................................................................. 128

Set the default light/dark (contrast) setting ................................................. 128

Set resolution settings .............................................................................. 128

Set billing codes ................................................................................................... 129

Configure receive fax settings ................................................................................................ 131

Set fax forwarding ................................................................................................ 131

Set the answer mode ............................................................................................. 131

Block or unblock fax numbers ................................................................................. 132

Set the number of rings-to-answer ............................................................................ 132

Set distinctive ring ................................................................................................. 133

Use autoreduction for incoming faxes ...................................................................... 134

Set fax reprint settings ............................................................................................ 134

Set the fax sounds volume ...................................................................................... 135

Set the alarm volume, phone-line volume, and ring volume .......................... 135

Set stamp-received faxes ........................................................................................ 135

Set the private receive feature ................................................................................. 135

Set fax polling ..................................................................................................................... 136

Use fax ............................................................................................................................... 137

Supported fax programs ........................................................................................ 137

Cancel a fax ........................................................................................................ 137

Cancel the current fax ............................................................................. 138

Cancel a pending fax job ....................................................................... 138

Delete faxes from memory ...................................................................................... 138

Use fax on a DSL, PBX, or ISDN system ................................................................... 138

DSL ...................................................................................................... 139

PBX ...................................................................................................... 139

ISDN .................................................................................................... 139

Use fax on a VoIP service ....................................................................................... 139

Fax memory contents are retained when there is a loss of power ................................ 139

Security issues when connecting internal networks to public phone lines ....................... 140

Fax from the flatbed scanner .................................................................................. 140

Fax from the document feeder ................................................................................. 141

Use speed dials and group-dial entries .................................................................... 142

Send a fax from the software (Windows) ................................................................. 142

Send a fax by dialing from a telephone connected to the fax line ................................ 144

Send a fax with confirmation .................................................................................. 144

Schedule a fax to be sent later ................................................................................ 144

Send a fax combining an electronic and paper document .......................................... 145

Use access codes, credit cards, or calling cards ....................................................... 145

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Send faxes internationally ....................................................................... 145

Print a fax ............................................................................................................ 146

Reprint a fax ......................................................................................................... 147

Automatically print on both sides of received faxes ................................................... 148

Receive faxes when fax tones are audible on the phone line ....................................... 148

Print a stored fax when the private receive feature is on ............................................. 148

8 Manage and maintain .................................................................................................. 149

Use the HP Reconfiguration Utility to change the product connection (Windows) .......................... 150

Set up HP Wireless Direct Printing .......................................................................................... 151

Use HP Web Services applications ......................................................................................... 152

Configure IP network settings ................................................................................................. 153

Printer sharing disclaimer ....................................................................................... 153

View or change network settings ............................................................................. 153

Manually configure IPv4 TCP/IP parameters from the control panel ............................. 153

Rename the product on a network ........................................................................... 154

Link speed and duplex settings ................................................................................ 155

HP Device Toolbox (Windows) .............................................................................................. 156

HP Utility for Mac OS X ........................................................................................................ 158

Open HP Utility ..................................................................................................... 158

HP Utility features .................................................................................................. 158

Use HP Web Jetadmin software ............................................................................................. 159

Economy settings ................................................................................................................. 160

Print with EconoMode ............................................................................................ 160

Set the Sleep Delay ............................................................................................... 160

Set the Auto Power Down delay .............................................................................. 160

Product security features ........................................................................................................ 162

Lock the product .................................................................................................... 162

Set or change the product password ........................................................................ 162

Upgrade the firmware .......................................................................................................... 163

Manually upgrade the firmware .............................................................................. 163

Set the product to automatically upgrade the firmware ............................................... 163

9 Solve problems ............................................................................................................. 165

Solve problems checklist ....................................................................................................... 166

Step 1: Make sure that the product is set up correctly ................................................ 166

Step 2: Check the cabling or wireless connection ...................................................... 166

Step 3: Check the control panel for error messages ................................................... 167

Step 4: Check the paper ........................................................................................ 167

Step 5: Check the software ..................................................................................... 167

Step 6: Test print functionality ................................................................................. 167

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Step 7: Test copy functionality ................................................................................ 168

Step 8: Test the fax functionality .............................................................................. 168

Step 9: Check the toner cartridge ............................................................................ 168

Step 10: Try sending a print job from a computer ..................................................... 168

Step 11: Verify that the product is on the network ..................................................... 168

Restore the factory-set defaults ............................................................................................... 169

Control panel help system ..................................................................................................... 170

Paper feeds incorrectly or becomes jammed ............................................................................ 171

The product does not pick up paper ........................................................................ 171

The product picks up multiple sheets of paper ........................................................... 171

The document feeder jams, skews, or picks up multiple sheets of paper ....................... 172

Prevent paper jams from the paper trays .................................................................. 172

Clear jams .......................................................................................................................... 173

Jam locations ........................................................................................................ 173

Clear jams in the document feeder .......................................................................... 174

Clear jams in the output bin area ............................................................................ 176

Clear jams in Tray 1 .............................................................................................. 177

Clear jams in Tray 2 .............................................................................................. 179

Clear jams in the right door .................................................................................... 180

Clear jams in optional Tray 3 ................................................................................. 184

Clear jams in the lower right door (Tray 3) ............................................................... 185

Improve print quality ............................................................................................................. 186

Print from a different software program .................................................................... 186

Set the paper-type setting for the print job ................................................................ 186

Check the paper-type setting (Windows) ................................................... 186

Check the paper-type setting (Mac OS X) .................................................. 187

Check the toner-cartridge status .............................................................................. 187

Calibrate the product to align the colors .................................................................. 187

Print a cleaning page ............................................................................................ 188

Perform additional print quality troubleshooting ........................................................ 188

Print the print quality page ...................................................................... 188

Interpret the print quality page ................................................................. 188

Inspect the toner cartridge for damage .................................................................... 189

Check the paper and printing environment ............................................................... 190

Use paper that meets HP specifications ..................................................... 190

Check the product environment ................................................................ 190

Check the EconoMode settings ............................................................................... 190

Adjust color settings (Windows) .............................................................................. 191

Try a different print driver ....................................................................................... 192

Improve copy quality ............................................................................................................ 194

Check the scanner glass for dirt and smudges ........................................................... 194

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Check the paper settings ........................................................................................ 195

Check the image adjustment settings ....................................................................... 195

Optimize for text or pictures ................................................................................... 196

Edge-to-edge copying ............................................................................................ 196

Clean the pickup rollers and separation pad in the document feeder ........................... 197

Improve scan quality ............................................................................................................ 198

Check the scanner glass for dirt and smudges ........................................................... 198

Clean the pickup rollers and separation pad in the document feeder ........................... 199

Improve fax quality .............................................................................................................. 201

Check the scanner glass for dirt and smudges ........................................................... 201

Check the send-fax resolution setting ....................................................................... 202

Check the error correction setting ............................................................................ 203

Send to a different fax machine .............................................................................. 203

Clean the pickup rollers and separation pad in the document feeder ........................... 203

Check the fit-to-page setting .................................................................................... 204

Check the sender's fax machine .............................................................................. 204

The product does not print or it prints slowly ............................................................................ 205

The product does not print ...................................................................................... 205

The product prints slowly ........................................................................................ 206

Solve walk-up USB printing problems ...................................................................................... 207

The USB Flash Drive menu does not open when you insert the USB flash drive .............. 207

The file does not print from the USB flash drive ......................................................... 207

The file that you want to print is not listed in the USB Flash Drive menu ........................ 208

Solve fax problems ............................................................................................................... 209

Checklist for solving fax problems ........................................................................... 209

Perform a fax diagnostic test ................................................................................... 210

Fax trace report .................................................................................................... 211

Fax error report printing ......................................................................................... 211

Print all fax reports ................................................................................. 211

Print individual fax reports ....................................................................... 211

Set the fax error report ............................................................................ 212

Set the fax-error-correction mode ............................................................................. 212

Change the fax speed ........................................................................................... 212

Solve problems sending faxes ................................................................................. 213

An error message displays on the control panel ......................................... 213

The Communication error message appears ............................... 213

No dial tone ........................................................................... 214

The Fax is busy message appears ............................................. 214

The No fax answer message appears ........................................ 215

Document feeder paper jam ..................................................... 215

The Fax storage is full message appears .................................... 216

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Scanner error ......................................................................... 216

The control panel displays a Ready message with no attempt to send the fax . 216 The control panel displays the message "Storing page 1" and does not

progress beyond that message ................................................................. 217

Faxes can be received, but not sent .......................................................... 217

Product is password protected ................................................................. 217

Unable to use fax functions from the control panel ...................................... 217

Unable to use speed dials ....................................................................... 218

Unable to use group dials ....................................................................... 218

Receive a recorded error message from the phone company when trying to

send a fax ............................................................................................. 218

Unable to send a fax when a phone is connected to the product .................. 219

Solve problems receiving faxes ............................................................................... 219

The fax does not respond ........................................................................ 219

The fax has a dedicated phone line ........................................... 219

An answering machine is connected to the product ..................... 220

The Answer Mode setting is set to the Manual setting ................... 220

Voice mail is available on the fax line ........................................ 221

The product is connected to a DSL phone service ........................ 221

The product uses a fax over IP or VoIP phone service ................... 221

An error message displays on the control panel ......................................... 222

The No fax detected. message displays ..................................... 222

The Communication error message appears ............................... 222

The Fax storage is full message appears .................................... 223

The Fax is busy message appears ............................................. 223

A fax is received but does not print .......................................................... 224

The Private Receive feature is on ............................................... 224

Sender receives a busy signal .................................................................. 224

A handset is connected to the product ........................................ 224

A phone line splitter is being used ............................................. 224

No dial tone .......................................................................................... 224

Cannot send or receive a fax on a PBX line ............................................... 224

Solve general fax problems .................................................................................... 225

Faxes are sending slowly ........................................................................ 225

Fax quality is poor ................................................................................. 226

Fax cuts off or prints on two pages ........................................................... 226

Solve USB connection problems ............................................................................................. 228

Solve wired network problems ............................................................................................... 229

Poor physical connection ....................................................................................... 229

The computer is using the incorrect IP address for the product ..................................... 229

The computer is unable to communicate with the product ........................................... 230

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The product is using incorrect link and duplex settings for the network ......................... 230

New software programs might be causing compatibility problems .............................. 230

The computer or workstation might be set up incorrectly ............................................. 230

The product is disabled, or other network settings are incorrect ................................... 230

Solve wireless network problems ............................................................................................ 231

Wireless connectivity checklist ................................................................................ 231

The product does not print after the wireless configuration completes ........................... 232

The product does not print, and the computer has a third-party firewall installed ........... 232

The wireless connection does not work after moving the wireless router or product ........ 232

Cannot connect more computers to the wireless product ............................................. 232

The wireless product loses communication when connected to a VPN .......................... 233

The network does not appear in the wireless networks list .......................................... 233

The wireless network is not functioning ..................................................................... 233

Perform a wireless network diagnostic test ................................................................ 234

Reduce interference on a wireless network ............................................................... 234

Solve product software problems with Windows ...................................................................... 235

A print driver for the product is not visible in the Printer folder .................................... 235

An error message was displayed during the software installation ................................ 235

The product is in Ready mode, but nothing prints ...................................................... 235

Solve product software problems with Mac OS X ..................................................................... 237

The print driver is not listed in the Print & Fax or Print & Scan list ................................. 237

The product name does not appear in the product list in the Print & Fax or Print & Scan

list ....................................................................................................................... 237

The print driver does not automatically set up the selected product in the Print & Fax or

Print & Scan list ..................................................................................................... 237

A print job was not sent to the product that you wanted ............................................. 238

When connected with a USB cable, the product does not appear in the Print & Fax or

Print & Scan list after the driver is selected. ............................................................... 238

You are using a generic print driver when using a USB connection ............................. 238

Remove software (Windows) ................................................................................................. 239

Remove software (Mac OS X) ................................................................................................ 240

Solve scan to email problems ................................................................................................ 241

Cannot connect to the email server .......................................................................... 241

The email failed .................................................................................................... 241

Unable to scan ..................................................................................................... 241

Solve scan to network folder problems .................................................................................... 242

The scan failed ..................................................................................................... 242

Index ............................................................................................................................... 243

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1 Product introduction

Product comparison

●

Product views

●

Control panel

●

Print product reports

●

ENWW 1

Product comparison

M570dn

CZ271A

Paper handling Tray 1 (100-sheet capacity)

Tray 2 (250-sheet capacity)

Optional Tray 3 (500-sheet capacity)

Standard output bin (250-sheet capacity)

Automatic duplex printing

Supported operating systems

Windows Vista, 32-bit and 64-

Windows 7, 32-bit and 64-bit

Windows 2003 Server (32-bit,

Windows 2008 Server, print

Windows XP, 32-bit

bit

Service Pack 3), print and scan drivers only

and scan drivers only

M570dw

CZ272A

Windows 2008 Server R2, print and scan drivers only

Mac OS X v10.6 and later

Connectivity Hi-Speed USB 2.0

10/100/1000 Ethernet LAN connection

Wireless network connection

Memory 256 MB RAM

Control-panel display Color graphical touch screen

Print Prints 30 pages per minute (ppm)

on A4-size paper and 31 ppm on Letter-size paper

Walk-up USB printing (no computer required

2 Chapter 1 Product introduction ENWW

M570dn

M570dw

Copy Copies at up to 20 ppm

Copy resolution is 300 dots per inch (dpi)

This document feeder holds up to 50 pages and supports page sizes from 127 to 356 mm (5 to 14 in) in length and from 127 to 216 mm (5 to 8.5 in) in width

Flatbed scanner supports page sizes up to 297 mm (11.7 in) in length and up to 215 mm (8.5 in) in width

Automatic duplex copying

Scan Scans in black and white with

resolution up to 1200 dpi from the flatbed glass

Scans in color with resolution up to 300 dpi from the document feeder and up to 600 dpi from the flatbed glass

CZ271A

CZ272A

Automatic duplex scanning

Scan to Email (no software required)

Scan to Network Folder (no software required)

Walk-up USB scanning (no computer required)

Fax V.34 with two RJ-11 fax ports

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Product comparison

Product views

Product front view

●

Product back view

●

Interface ports

●

Serial number and model number location

●

Product front view

1 Latch to release the document-feeder cover (access for clearing jams)

2 Document-feeder input tray

3 Document-feeder output bin

4 Control panel with color touchscreen display (tilts up for easier viewing)

5 Walk-up USB port (for printing and scanning without a computer)

6 Handle for the right door (access for clearing jams)

7 Tray 1

8 On/off button

9 Jam-access door for optional Tray 3

10 Optional Tray 3

4 Chapter 1 Product introduction ENWW

11 Tray 2

12 Front door (access to the toner cartridges and the toner-collection unit)

13 Output bin

14 Scanner handle (to raise the scanner lid)

Product back view

1 Formatter (contains the interface ports)

2 Power connection

3 Slot for a cable-type security lock

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Product views

Interface ports

1 Local area network (LAN) Ethernet (RJ-45) network port

2 Hi-Speed USB 2.0 printing port

3 Telephone “line out” port for attaching an extension phone, answering machine, or other device

4 Fax “line in” port for attaching the fax phone line to the product

6 Chapter 1 Product introduction ENWW

Serial number and model number location

The model number and serial number are listed on an identification label located on the back of the product. They are also listed on the inside of the front door. The serial number contains information about the country/region of origin, the product version, production code, and the production number of the product.

Model name Model number

M570dn CZ271A

M570dw CZ272A

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Product views

Control panel

Control-panel layout

●

Control-panel Home screen

●

Control-panel help system

●

Control-panel layout

1 Wireless light (wireless models

only)

2 Touchscreen display Provides access to the product features and indicates the current status of the product

3 Attention light Indicates a problem with the product

4 Ready light Indicates the product is ready

5 Help button and light Provides access to the control-panel help system

6 Right arrow button and light Moves the cursor to the right or moves the display image to the next screen

7 Cancel button and light Clears settings, cancels the current job, or exits the current screen

8 Back button and light Returns to the previous screen

Indicates the wireless network is enabled. The light blinks while the product is establishing a connection to the wireless network.

NOTE: This button illuminates only when the current screen can use this feature.

8 Chapter 1 Product introduction ENWW

9 Left arrow button and light Moves the cursor to the left

NOTE: This button illuminates only when the current screen can use this feature.

10 Home button and light Provides access to the Home screen

Control-panel Home screen

The Home screen provides access to the product features, and it indicates the product status.

NOTE: Depending on the product configuration, the features on the Home screen can vary. The

layout might also be reversed for some languages.

7 Fax button Provides access to the Fax feature

Web Services

Setup

Wireless models only)

Network

Information

Supplies

button

button (wireless

button

Provides quick access to HP Web Services features, including HP ePrint

HP ePrint is a tool that prints documents by using any email enabled device to send them to the product’s email address.

Provides access to the main menus

Provides access to the Wireless menu and wireless status information

NOTE: When you are connected to a wireless network, this icon changes to a set of

signal strength bars.

NOTE: This button does not display when the product is connected to a wired

network.

Provides access to network settings and information. From the network settings screen, you can print the Network Summary page.

NOTE: This button displays only when the product is connected to a network.

Provides product status information. From the status summary screen, you can print the

Configuration Report page.

Provides information about supplies status. From the supplies summary screen, you can print the Supplies Status page.

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Control panel

8 Apps button Provides access to the Apps menu to print directly from Web applications that you have

downloaded from the HP ePrintCenter Web site at

9 Product status Indicates whether the product is ready or is processing a job

10 Scan button Provides access to the scan features

11 Copy button Provides access to the copy features

12 USB button Provides access to the walkup-USB feature (for printing and scanning without a

computer)

www.hpeprintcenter.com

Control-panel help system

The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu.

Some Help screens include animations that guide you through procedures, such as clearing jams.

For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.

button in the upper-right corner of the screen.

If the product alerts you of an error or warning, touch the Help

button to open a message that

describes the problem. The message also contains instructions to help solve the problem.

10 Chapter 1 Product introduction ENWW

Print product reports

From the Reports menu, you can print several informative pages about the product.

1. From the Home screen on the product control panel, touch the Setup

button.

2. Touch the Reports button.

3. Touch the name of the report that you want to print.

Menu item Description

Demo Page Prints a page that demonstrates print quality

Menu Structure Prints a map of the control panel-menu layout. The active settings for each menu are

listed.

Configuration Report Prints a list of all the product settings. Includes basic network information when the

product is connected to a network.

Supplies Status Prints the status for each toner cartridge, including the following information:

Estimated percentage of cartridge life remaining

●

Approximate pages remaining

●

Part numbers for HP toner cartridges

●

Number of pages printed

●

Network Summary Prints a list of all product network settings

Usage Page Prints a page that lists PCL pages, PCL 6 pages, PS pages, pages that were jammed

or mispicked in the product, monochrome (black and white) or color pages; and reports the page count

PCL Font List Prints a list of all the PCL fonts that are installed

PS Font List Prints a list of all the PostScript (PS) fonts that are installed

PCL6 Font List Prints a list of all the PCL6 fonts that are installed

Color Usage Log Prints a report that shows the user name, application name, and color usage

information on a job-by-job basis

Service Page Prints the service report

Diagnostics Page Prints the calibration and color diagnostics pages

Print Quality Page Prints a page that helps solve problems with print quality

ENWW

Print product reports

12 Chapter 1 Product introduction ENWW

2 Paper trays

Supported paper sizes

●

Supported paper types

●

Tray 1

●

Tray 2

●

Optional Tray 3

●

ENWW 13

Supported paper sizes

NOTE: To obtain the best results, select the correct paper size and type in the print driver before

printing.

Table 2-1 Supported paper sizes

Size and dimensions Tray 1 Tray 2 Tray 3

(optional)

Letter

216 x 279 mm (8.5 x 11 in)

Legal

216 x 356 mm (8.5 x 14 in)

210 x 297 mm (8.3 x 11.7 in)

RA4

215 x 305 mm (8.5 x 12.0 in)

148 x 210 mm (5.8 x 8.3 in)

B5 (JIS)

182 x 257 mm (7.2 x 10.1 in)

B6 (JIS)

128 x 182 mm (5.0 x 7.2 in)

Automatic duplex printing

Executive

184 x 267 mm (7.25 x 10.5 in)

Statement

140 x 216 mm (5.5 x 8.5 in)

4x6

102 x 152 mm (4 x 6 in)

10 x 15 cm

102 x 152 mm (4 x 6 in)

3x5

76 x 127 mm (3 x 5 in)

5x7

127 x 178 mm (5 x 7 in)

14 Chapter 2 Paper trays ENWW

Table 2-1 Supported paper sizes (continued)

Size and dimensions Tray 1 Tray 2 Tray 3

(optional)

5x8

127 x 203 mm (5 x 8 in)

105 x 148 mm (4.1 x 5.8 in)

Postcard (JIS)

100 x 148 mm (3.9 x 5.8 in)

D Postcard (JIS)

200 x 148 mm (7.9 x 5.8 in)

16K

184 x 260 mm (7.2 x 10.25 in)

16K

195 x 270 mm (7.7 x 10.6 in)

16K

197 x 273 mm (7.75 x 10.75 in)

Automatic duplex printing

8.5 x 13

216 x 330 mm (8.5 x 13 in)

Envelope #10

105 x 241 mm (4.1 x 9.5 in)

Envelope B5

176 x 250 mm (6.9 x 9.8 in)

Envelope C5

162 x 229 mm (6.4 x 9 in)

Envelope DL

110 x 220 mm (4.3 x 8.7 in)

Envelope Monarch

98 x 191 mm (3.9 x 7.5 in)

Custom

76 x 127 mm to 216 x 356 mm (3.0 x 5.0 in to

8.5 x 14 in)

ENWW

Supported paper sizes

Table 2-1 Supported paper sizes (continued)

Size and dimensions Tray 1 Tray 2 Tray 3

(optional)

Custom

148 x 210 mm to 216 x 297 mm (5.8 x 8.3 in to

8.5 x 11.7 in)

Custom

148 x 210 mm to 216 x 356 mm (5.8 x 8.3 in to

8.5 x 14 in)

Automatic duplex printing

16 Chapter 2 Paper trays ENWW

+ 234 hidden pages