HP M555dn User Manual

HP Color LaserJet Enterprise M554
HP Color LaserJet Enterprise M555

www.hp.com/videos/LaserJet
www.hp.com/support/colorljM554

User Guide

HP Color LaserJet Enterprise M554, M555

User Guide

Copyright and License

Trademark Credits

© Copyright 2020 HP Development Company,
L.P.

Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.

The information contained herein is subject to
change without notice.

The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.

Edition 1, 10/2020

Adobe®, Adobe Photoshop®, Acrobat®, and
PostScript

®

are trademarks of Adobe Systems

Incorporated.

Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.

macOS is a trademark of Apple Inc., registered in
the U.S. and other countries.

AirPrint is a trademark of Apple Inc., registered
in the U.S. and other countries.

Google™ is a trademark of Google Inc.

Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.

UNIX® is a registered trademark of The Open
Group.

Table of contents

1 Printer overview ........................................................................................................................................................................................ 1

Warning icons ............................................................................................................................................................................ 2

Potential shock hazard ............................................................................................................................................................ 2

Printer views .............................................................................................................................................................................. 4

Printer front view ................................................................................................................................................. 4

Printer back view .................................................................................................................................................. 5

Interface ports ...................................................................................................................................................... 6

Control-panel view (color graphical display with keypad control panel, M554 models only) ................. 6

Control-panel view (touchscreen control panel, M555 models only) ......................................................... 8

Printer specications ............................................................................................................................................................. 11

Technical specications .................................................................................................................................... 11

Supported operating systems ......................................................................................................................... 13

Mobile printing solutions .................................................................................................................................. 14

Printer dimensions ............................................................................................................................................ 15

Power consumption, electrical specications, and acoustic emissions ................................................... 17

Operating-environment range ........................................................................................................................ 17

Printer hardware setup and software installation ............................................................................................................ 18

2 Paper trays .............................................................................................................................................................................................. 19

Load paper to Tray 1 ............................................................................................................................................................. 20

Introduction ........................................................................................................................................................ 20

Tray 1 paper orientation ................................................................................................................................... 23

Use alternative letterhead mode .................................................................................................................... 24

Load paper to Trays 2, 3, 4, and 5 ....................................................................................................................................... 25

Introduction ........................................................................................................................................................ 25

Trays 2, 3, 4, and 5 paper orientation ............................................................................................................ 27

Use alternative letterhead mode .................................................................................................................... 28

Load envelopes ...................................................................................................................................................................... 29

Introduction ........................................................................................................................................................ 29

Envelope orientation ......................................................................................................................................... 29

Load and print labels ............................................................................................................................................................. 30

Introduction ........................................................................................................................................................ 30

ENWW iii

Manually feed labels ......................................................................................................................................... 30

3 Supplies, accessories, and parts .......................................................................................................................................................... 33

Order supplies, accessories, and parts ............................................................................................................................... 34

Ordering .............................................................................................................................................................. 34

Supplies and accessories ................................................................................................................................. 34

Customer self-repair parts ............................................................................................................................... 35

Replace the toner cartridges ................................................................................................................................................ 37

Introduction ........................................................................................................................................................ 37

Toner-cartridge information ............................................................................................................................ 37

Remove and replace the cartridges ............................................................................................................... 38

Replace the toner-collection unit ........................................................................................................................................ 41

Introduction ........................................................................................................................................................ 41

Remove and replace the toner-collection unit ............................................................................................. 41

4 Print .......................................................................................................................................................................................................... 45

Print tasks (Windows) ............................................................................................................................................................ 46

How to print (Windows) .................................................................................................................................... 46

Automatically print on both sides (Windows) ............................................................................................... 46

Manually print on both sides (Windows) ........................................................................................................ 47

Print multiple pages per sheet (Windows) .................................................................................................... 47

Select the paper type (Windows) .................................................................................................................... 48

Additional print tasks ........................................................................................................................................ 49

Print tasks (macOS) ............................................................................................................................................................... 50

How to print (macOS) ........................................................................................................................................ 50

Automatically print on both sides (macOS) ................................................................................................... 50

Manually print on both sides (macOS) ........................................................................................................... 50

Print multiple pages per sheet (macOS) ........................................................................................................ 51

Select the paper type (macOS) ........................................................................................................................ 51

Additional print tasks ........................................................................................................................................ 51

Store print jobs on the printer to print later or print privately ........................................................................................ 53

Introduction ........................................................................................................................................................ 53

Create a stored job (Windows) ........................................................................................................................ 53

Create a stored job (macOS) ............................................................................................................................ 54

Print a stored job ............................................................................................................................................... 54

Delete a stored job ............................................................................................................................................ 55

Information sent to printer for Job Accounting purposes ........................................................................... 56

Mobile printing solutions ...................................................................................................................................................... 57

Introduction ........................................................................................................................................................ 57

Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing ............................................................................................ 57

HP ePrint via email ............................................................................................................................................ 58

iv ENWW

AirPrint ................................................................................................................................................................. 58

Android embedded printing ............................................................................................................................. 59

Print from a USB ash drive ................................................................................................................................................. 60

Introduction ........................................................................................................................................................ 60

Enable the USB port for printing ..................................................................................................................... 60

Print USB documents ........................................................................................................................................ 61

Print using high-speed USB 2.0 port (wired) ..................................................................................................................... 62

Enable the high-speed USB port for printing ................................................................................................ 62

5 Manage the printer ................................................................................................................................................................................. 63

Advanced conguration with HP Embedded Web Server (EWS) .................................................................................... 64

Introduction ........................................................................................................................................................ 64

How to access the HP Embedded Web Server (EWS) .................................................................................. 64

HP Embedded Web Server features ............................................................................................................... 65

Congure IP network settings .............................................................................................................................................. 72

Printer sharing disclaimer ................................................................................................................................ 72

View or change network settings ................................................................................................................... 72

Rename the printer on a network .................................................................................................................. 72

Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 73

Manually congure IPv6 TCP/IP parameters from the control panel ........................................................ 73

Link speed and duplex settings ...................................................................................................................... 74

Printer security features ....................................................................................................................................................... 75

Introduction ........................................................................................................................................................ 75

Security statements .......................................................................................................................................... 75

IP Security ........................................................................................................................................................... 75

Assign or change the system password using the HP Embedded Web Server ...................................... 75

Encryption support: HP High Performance Secure Hard Disks .................................................................. 76

Lock the formatter ............................................................................................................................................ 76

Energy-conservation settings .............................................................................................................................................. 77

Introduction ........................................................................................................................................................ 77

Set the idle settings .......................................................................................................................................... 77

Set the sleep timer and congure the printer to use 1 watt or less of power ........................................ 77

HP Web Jetadmin ................................................................................................................................................................... 78

Software and rmware updates .......................................................................................................................................... 79

6 Solve problems ....................................................................................................................................................................................... 81

Customer support .................................................................................................................................................................. 82

Control panel help system .................................................................................................................................................... 83

Restore factory settings ........................................................................................................................................................ 84

Introduction ........................................................................................................................................................ 84

Method one: Restore factory settings from the printer control panel ...................................................... 84

ENWW v

Method two: Restore factory settings from the HP Embedded Web Server (network-connected

printers only) ...................................................................................................................................................... 84

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 86

Change the “Very Low” settings ...................................................................................................................... 86

Order supplies .................................................................................................................................................... 87

Printer does not pick up paper or misfeeds ....................................................................................................................... 88

Introduction ........................................................................................................................................................ 88

The printer does not pick up paper ................................................................................................................ 88

The printer picks up multiple sheets of paper .............................................................................................. 90

Clear paper jams .................................................................................................................................................................... 94

Introduction ........................................................................................................................................................ 94

Jam locations ..................................................................................................................................................... 94

Auto-navigation for clearing paper jams ....................................................................................................... 95

Experiencing frequent or recurring paper jams? .......................................................................................... 95

13.B2.D1 tray 1 paper jam ............................................................................................................................... 96

13.B2.D2 tray 2 paper jam ............................................................................................................................... 98

13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam ................................................................................ 101

13.B right door and fuser area paper jam ................................................................................................... 104

13.E1 output bin paper jam ........................................................................................................................... 109

Resolve print-quality problems ......................................................................................................................................... 110

Introduction ...................................................................................................................................................... 110

Troubleshoot print quality ............................................................................................................................. 110

Troubleshoot color quality ............................................................................................................................ 114

Troubleshoot image defects ......................................................................................................................... 115

Solve wired network problems .......................................................................................................................................... 124

Introduction ...................................................................................................................................................... 124

Poor physical connection ............................................................................................................................... 124

The computer is using the incorrect IP address for the printer ............................................................... 124

The computer is unable to communicate with the printer ....................................................................... 125

The printer is using incorrect link and duplex settings for the network ................................................ 125

New software programs might be causing compatibility problems ...................................................... 125

The computer or workstation might be set up incorrectly ...................................................................... 125

The printer is disabled, or other network settings are incorrect ............................................................. 125

Solve wireless network problems ..................................................................................................................................... 126

Introduction ...................................................................................................................................................... 126

Wireless connectivity checklist ..................................................................................................................... 126

The printer does not print after the wireless conguration completes ................................................. 127

The printer does not print, and the computer has a third-party rewall installed .............................. 127

The wireless connection does not work after moving the wireless router or printer .......................... 127

Cannot connect more computers to the wireless printer ........................................................................ 128

The wireless printer loses communication when connected to a VPN .................................................. 128

vi ENWW

The network does not appear in the wireless networks list .................................................................... 128

The wireless network is not functioning ..................................................................................................... 128

Reduce interference on a wireless network ............................................................................................... 129

Index ........................................................................................................................................................................................................... 131

ENWW vii

viii ENWW

1 Printer overview

●

Warning icons

●

Potential shock hazard

●

Printer views

●

Printer specications

●

Printer hardware setup and software installation

For more information

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/colorljM554.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 1

Warning icons

Warning icon denitions: The following warning icons may appear on HP products. Apply appropriate caution
where applicable.

●

Caution: Electric shock

●

Caution: Hot surface

●

Caution: Keep body parts away from moving parts

●

Caution: Sharp edge in close proximity

Potential shock hazard

Always follow basic safety precautions when using this product to reduce risk of injury from re or electric shock.

● Read and understand all instructions in the user guide.

● Observe all warnings and instructions marked on the product.

● Use only a grounded electrical outlet when connecting the product to a power source. If you do not know

whether the outlet is grounded, check with a qualied electrician.

● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.

2 Chapter 1 Printer overview ENWW

● Unplug this product from wall outlets before cleaning.

● Do not install or use this product near water or when you are wet.

● Install the product securely on a stable surface.

Install the product in a protected location where no one can step on or trip over the power cord.

●

ENWW Potential shock hazard 3

Printer views

2

11

7

8

1

3

4

5

6

9

10

12

13

●

Printer front view

●

Printer back view

●

Interface ports

●

Control-panel view (color graphical display with keypad control panel, M554 models only)

●

Control-panel view (touchscreen control panel, M555 models only)

Printer front view

1 Standard output bin

2 Control panel with color graphical display and keypad (M554 models only)

3 Hardware integration pocket for connecting accessory and third-party devices

4 Easy-access USB port

Insert a USB ash drive for printing without a computer or to update the printer rmware.

NOTE: An administrator must enable this port before use.

5 Right door (access to the fuser and for clearing jams)

6 Tray 1

7 Model name

8 Tray 2

9 Front door (access to the toner cartridges)

10 On/o button

11 Control panel with color touchscreen display (M555 models only)

12 Lower-right door (access for clearing jams)

13 1 x 550-sheet paper feeder, Tray 3 (included with the M555x model, optional for the other models)

4 Chapter 1 Printer overview ENWW

Printer back view

2

3

4

5

1

1 Formatter cover

2 Toner-collection-unit door

3 Formatter (contains the interface ports)

4 Power connection

5 Serial number and product number label

ENWW Printer views 5

Interface ports

1

3

2

1 Local area network (LAN) Ethernet (RJ-45) network port

2 Hi-Speed USB 2.0 printing port

3 USB port for connecting external USB devices (this port might be covered)

NOTE: For easy-access USB printing, use the USB port near the control panel.

Control-panel view (color graphical display with keypad control panel, M554 models only)

Use the control panel to obtain printer and job status information and to congure the printer.

NOTE: For more information about the printer-control-panel features, go to www.hp.com/support/colorljM554.

Select Manuals, and then select General reference.

6 Chapter 1 Printer overview ENWW

1

2

3

4

5

6

7

8

9

10

11

12

15

18

19

14

13

16

17

1 Reset button Select the Reset button to clear changes, release the printer from a paused state, reset the copy count

eld, display hidden errors, and restore the default settings (including the language and keyboard
layout).

2 Sign In or Sign Out icon Select the Sign In button to access secured features.

Select the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.

3 Applications area Select any of the icons to open the application.

4

Home button

NOTE: This icon displays only if the administrator has congured the printer to require permission for

access to features.

NOTE: The available applications vary by printer. The administrator can congure which applications

appear and the order in which they appear.

Returns to the Home screen

ENWW Printer views 7

5

Information button

Select the information button to access several types of printer information. Select the items on the
screen for the following information:

● Display Language: Change the language setting for the current user session.

● Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or

other device.

● Wireless: View or change wireless connection settings (for the M554 model, only when an

optional wireless accessory is installed).

● Ethernet: View or change Ethernet connection settings.

● HP Web Services: View information to connect and print to the printer using HP Web Services

(ePrint).

6

Help button

7

Back button

8 Up arrow button Navigates to the previous item or widget in the list, or increases the value of numeric items

9

Message Center
button

10

Left arrow button

11 OK button Saves the selected value for an item, activates a focused button, or clears an error condition when the

12

Right arrow button

13

Start button

14 Down arrow button Navigates to the next item or widget in the list, or decreases the value of numeric items

15

Cancel button

16

Clear button

17 Sign In or Sign Out button Press the Sign In button to access secured features.

Provides a list of help topics or information about a topic when using the Home screen, an app, an
option, or a feature

Backs up one level in the menu tree or backs up one numeric entry

Displays the Message Center

Navigates to the previous item, widget, or level in a menu tree (but does not exit the app), or decreases
the value of numeric items

condition is clearable

Navigates to the next item, widget, or level in a menu tree, or increases the value of numeric items

Starts the print job

Pauses the printer and displays a message conrming the job cancellation, if there is an active job

Clears the entire entry in an input eld

Press the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.

18 Numeric keypad Enters numeric values

19 Home-screen page

indicator

Indicates the number of pages on the Home screen or in an application. The current page is
highlighted. Use the arrow buttons to scroll between pages.

Control-panel view (touchscreen control panel, M555 models only)

The Home screen provides access to the printer features and indicates the current status of the printer.

Return to the Home screen at any time by touching the Home button on the left side of the printer control panel,
or touch the Home button in the upper-left corner of most screens.

NOTE: For more information about the printer-control-panel features, go to www.hp.com/support/colorljM554’

Select Manuals, and then select General reference.

NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.

8 Chapter 1 Printer overview ENWW

2

3

4

6

8

7

1

5

1 Reset button Touch the Reset button to clear changes, release the printer from a paused state, reset the copy count

eld, display hidden errors, and restore the default settings (including the language and keyboard
layout).

2 Sign In or Sign Out button Touch the Sign In button to access secured features.

Touch the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.

NOTE: This button displays only if the administrator has congured the printer to require permission

for access to features.

3

Information button

4

Help button

5 Current time Displays the current time.

6 Applications area Touch any of the icons to open the application. Swipe the screen sideways to access more applications.

7 Home-screen page

indicator

8

Home button

Touch the information button to access a screen that provides access to several types of printer
information. Touch the buttons at the bottom of the screen for the following information:

● Display Language: Change the language setting for the current user session.

● Sleep Mode: Place the printer into sleep mode.

● Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or

other device with Wi-Fi.

● Wireless: View or change wireless connection settings (wireless models only).

● Ethernet: View or change Ethernet connection settings.

● HP Web Services: View information to connect and print to the printer using HP Web Services

(ePrint).

Touch the Help button to open the embedded help system.

NOTE: The available applications vary by printer. The administrator can congure which applications

appear and the order in which they appear.

Indicates the number of pages on the Home Screen or in an application. The current page is
highlighted. Swipe the screen sideways to scroll between pages.

Touch the Home button to return to the Home screen.

ENWW Printer views 9

How to use the touchscreen control panel

Use the following actions to use the printer touchscreen control panel.

Action Description Example

Touch Touch an item on the screen to select that item

or open that menu. Also, when scrolling through
menus, briey touch the screen to stop the
scrolling.

Swipe Touch the screen and then move your nger

horizontally to scroll the screen sideways.

Scroll Touch the screen and then move your nger

vertically to scroll the screen up and down. When
scrolling through menus, briey touch the screen
to stop the scrolling.

Touch the Settings icon to open the Settings app.

Swipe until the Settings app displays.

Scroll through the Settings app.

10 Chapter 1 Printer overview ENWW

Printer specications

IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.

For current information, see www.hp.com/support/colorljM554.

●

Technical specications

●

Supported operating systems

●

Mobile printing solutions

●

Printer dimensions

●

Power consumption, electrical specications, and acoustic emissions

●

Operating-environment range

Technical specications

Model name Product number

M554dn 7ZU81A

M555dn 7ZU78A

M555x 7ZU79A

Table 1-1 Paper handling specications

Paper handling features M554dn M555dn M555x

Tray 1 (100-sheet capacity)

Tray 2 (550-sheet capacity)

1 x 550-sheet paper feeder

NOTE: Can accept up to three 1 x 550-

sheet paper feeders.

Automatic duplex printing

Printer stand Optional Optional Optional

Table 1-2 Connectivity specications

Connectivity features M554dn M555dn M555x

10/100/1000 Ethernet LAN connection with
IPv4 and IPv6

Hi-Speed USB 2.0

Easy-access USB port for printing without a
computer and upgrading the rmware

Optional Optional

Hardware Integration Pocket for connecting
accessory and third-party devices

HP Internal USB Ports Optional Optional Optional

ENWW Printer specications 11

Table 1-2 Connectivity specications (continued)

Connectivity features M554dn M555dn M555x

HP Jetdirect LAN Accessory Optional Optional Optional

HP Jetdirect 3100w BLE/NFC/Wireless
Accessory for printing from mobile devices

NOTE: Connected via the Hardware

Integration Pocket or the rear host USB
port. The HP Jetdirect 3100w BLE/NFC/
Wireless Accessory requires the HP Internal
USB ports accessory.

Optional Optional Optional

Table 1-3 Print specications

Print features M554dn M555dn M555x

Prints 56 pages per minute (ppm) on A4
and 35 ppm on letter-size paper

Prints 56 ppm on A4 and 40 ppm on
letter-size paper

Easy-access USB printing (no computer
required)

Store jobs in the printer memory to print
later or print privately

Not available

Not available Not available

Table 1-4 Mass storage

Mass storage M554dn M555dn M555x

4 GB embedded Multi-Media Controller
(eMMC)

HP Secure High Performance Hard Disk
Drive FIPS Drive

Optional Optional Optional

Table 1-5 Other specications

Feature M554dn M555dn M555x

1 GB base memory

NOTE: The base memory is expandable to

2 GB by adding a DIMM memory module.

Security: HP Trusted Platform Module for
encrypting all data that passes through the
printer

2.7-inch color graphics display with 10-key Not available Not available

Color touchscreen control panel Not available

12 Chapter 1 Printer overview ENWW

Supported operating systems

Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.

UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.

The following information applies to the printer-specic Windows HP PCL 6 print drivers, HP print drivers for
macOS, and to the software installer.

Windows: Download HP Easy Start from 123.hp.com to install the HP print driver. Or, go to the printer-support
website for this printer: www.hp.com/support/colorljM554 to download the print driver or the software installer
to install the HP print driver.

macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com or from
the Printer Support page, and then use HP Easy Start to install the HP print driver.

1. Go to 123.hp.com.

2. Follow the steps provided to download the printer software.

Table 1-6 Supported operating systems and print drivers

Operating system Print driver (for Windows, or the installer on the web for macOS)

Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is installed for this

Windows 8, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is installed for this

operating system as part of the software installation.

operating system as part of the software installation.

Windows 8.1, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print driver is installed for this

operating system as part of the software installation.

Windows 10, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print driver is installed for this

operating system as part of the software installation.

Windows Server 2008 R2, SP 1, 64-bit The PCL 6 printer-specic print driver is available for download from

the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.

Windows Server 2012, 64-bit The PCL 6 printer-specic print driver is available for download from

the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.

Windows Server 2012 R2, 64-bit The PCL 6 printer-specic print driver is available for download from

the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.

Windows Server 2016, 64-bit The PCL 6 printer-specic print driver is available for download from

the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.

Windows Server 2019, 64-bit The PCL 6 printer-specic print driver is available for download from

the printer-support website. Download the driver, and then use the
Microsoft Add Printer tool to install it.

macOS 10.13 High Sierra, macOS 10.14 Mojave, macOS 10.15
Catalina

Download HP Easy Start from 123.hp.com, and then use it to install
the print driver.

NOTE: Supported operating systems can change.

ENWW Printer specications 13

NOTE: For a current list of supported operating systems, go to www.hp.com/support/colorljM554 for HP's all-

inclusive help for the printer.

NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to
www.hp.com/go/upd. Under Additional information, click the links.

Table 1-7 Minimum system requirements

Windows macOS

● Internet connection

● Dedicated USB 1.1 or 2.0 connection or a network connection

● 2 GB of available hard-disk space

● 1 GB RAM (32-bit) or 2 GB RAM (64-bit)

NOTE: The Windows software installer installs the HP Smart Device Agent Base service. The le size is

approximately 100 kb. Its only function is to check for printers connected via USB hourly. No data is collected. If a
USB printer is found, it then tries to locate a JetAdvantage Management Connector (JAMc) instance on the
network. If a JAMc is found, the HP Smart Device Agent Base is securely upgraded to a full Smart Device Agent
from JAMc, which will then allow printed pages to be accounted for in a Managed Print Services (MPS) account.
The driver-only web packs downloaded from hp.com for the printer and installed through the Add Printer wizard
do not install this service.

To uninstall the service, open the Control Panel, select Programs or Programs and Features, and then select
Add/Remove Programs or Uninstall a Program to remove the service. The le name is
HPSmartDeviceAgentBase.

Mobile printing solutions

HP oers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/

MobilePrinting.

● Internet connection

● Dedicated USB 1.1 or 2.0 connection or a network connection

● 1.5 GB of available hard-disk space

NOTE: Update the printer rmware to ensure all mobile printing capabilities are supported.

● Wi-Fi Direct (wireless models only, with HP Jetdirect 3100w BLE/NFC/Wireless accessory installed)

● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with

HP Connected)

● HP Smart app

● Google Cloud Print

● AirPrint

● Android Printing

14 Chapter 1 Printer overview ENWW

Printer dimensions

K

C

M

Y

1

1

2

2

3

3

3

2

2

1

3

Figure 1-1 Product dimensions

Dimension Product fully closed Product fully opened

1. Height 399 mm (15.7 in) 399 mm (15.7 in)

2. Depth 479 mm (18.9 in) 771 mm (30.4 in)

3. Width 458 mm (18.0 in) 826 mm (32.5 in)

Weight 27.5 kg (60.6 lb)

Figure 1-2 Dimensions for the 1 x 550-sheet paper feeder

Dimension Measurement

1. Height 130 mm (5.1 in)

2. Depth Tray closed: 458 mm (18.0 in)

Tray opened: 771 mm (30.4 in)

3. Width Lower-right door closed: 458 mm (18.0 in)

Lower-right door opened: 853 mm (33.6 in)

Weight 5.8 kg (12.8 lb)

ENWW Printer specications 15

Figure 1-3 Dimensions for the stand

1

2

2

3

1

2

2

3

3

1

Dimension Measurement

1. Height 295 mm (11.6 in)

2. Depth Door closed: 465 mm (18.3 in)

Door opened: 900 mm (35.4 in)

3. Width 460 mm (18.1 in)

This value is subject to change. For current information, go to www.hp.com/support/colorljM554.

Weight 17.7 kg (39 lb)

This value is subject to change. For current information, go to www.hp.com/support/colorljM554.

Figure 1-4 Dimensions for the printer with the 1 x 550-sheet paper tray and stand

Dimension Product and accessories fully closed Product and accessories fully opened

1. Height 876 mm (34.5 in) 876 mm (34.5 in)

2. Depth 479 mm (18.9 in) 900 mm (35.4 in)

16 Chapter 1 Printer overview ENWW

Dimension Product and accessories fully closed Product and accessories fully opened

3. Width 458 mm (18.0 in) 853 mm (33.6 in)

Weight 51.1 kg (112.7 lb)

Power consumption, electrical specications, and acoustic emissions

See www.hp.com/support/colorljM554 for current information.

CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert

operating voltages. This will damage the product and void the product warranty.

Operating-environment range

Table 1-8 Operating-environment specications

Environment Recommended Allowed

Temperature 15° to 27°C (59° to 80.6°F) 10° to 32.5°C (50° to 90.5°F)

Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH

ENWW Printer specications 17

Printer hardware setup and software installation

For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the Web.

Go to www.hp.com/support/colorljM554 for HP's all-inclusive help for the printer. Find the following support:

● Install and congure

● Learn and use

●

Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

18 Chapter 1 Printer overview ENWW

2 Paper trays

●

Load paper to Tray 1

●

Load paper to Trays 2, 3, 4, and 5

●

Load envelopes

●

Load and print labels

For more information

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/colorljM554.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 19

Load paper to Tray 1

Introduction

The following information describes how to load paper and envelopes into Tray 1. This tray holds up to 100
sheets of 75 g/m2 (20 lb) paper or 10 envelopes.

CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.

1. Open Tray 1.

2. Pull out the tray extension to support the paper.

20 Chapter 2 Paper trays ENWW

3. Spread the paper guides to the correct size, an

then load paper in the tray. For information about
how to orient the paper, see Tray 1 paper

orientation on page 23.

ENWW Load paper to Tray 1 21

4. Make sure that the paper ts under the ll line on

the paper guides.

5. Adjust the side guides so that they lightly touch the

paper stack, but do not bend it.

22 Chapter 2 Paper trays ENWW

Tray 1 paper orientation

When using paper that requires a specic orientation, load it according to the information in the following table.

NOTE: The Alternative Letterhead Mode settings aects the way to load letterhead or preprinted paper. This

setting is disabled by default. When using this mode, load paper as for automatic duplex printing. For more
information, see Use alternative letterhead mode on page 24.

Table 2-1 Tray 1 paper orientation

Paper type Image Orientation Single-sided printing Duplex printing or with Alternative

Letterhead Mode enabled

Letterhead or preprinted Portrait Face-down

Top edge leading into the product

Face-up

Bottom edge leading into the
product

ENWW Load paper to Tray 1 23

Table 2-1 Tray 1 paper orientation (continued)

Paper type Image Orientation Single-sided printing Duplex printing or with Alternative

Letterhead Mode enabled

Letterhead or preprinted Landscape Face-down

Top edge toward the back of the
product

Prepunched Portrait or landscape Holes toward the back of the

product

Face-up

Top edge toward the back of the
product

Holes toward the back of the
product

Use alternative letterhead mode

Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.

To use the feature, enable it by using the printer control-panel menus.

Enable Alternative Letterhead Mode by using the printer control-panel menus

1. From the Home screen on the printer control panel, swipe from right to left until the Settings menu

displays. Touch the Settings icon to open the menu.

2. Open the following menus:

● Manage Trays

● Alternative Letterhead Mode

3. Select Enabled, and then touch the Save button or press the OK button.

24 Chapter 2 Paper trays ENWW

Load paper to Trays 2, 3, 4, and 5

Introduction

The following information describes how to load paper in Tray 2 and the optional 550-sheet trays (Trays 3, 4,
and 5; part number B5L34A). These trays hold up to 550 sheets of 75 g/m2 (20 lb) paper.

NOTE: The procedure to load paper for the optional 550-sheet trays is the same as for Tray 2. Only Tray 2 is

shown here.

NOTE: If your printer includes tray locks, see the Hardware Install Guide for instructions about installing them. If

you do not have access to the Hardware Install Guide, note your printer model number and go to the printer
support website: www.hp.com/support/colorljM554.

NOTE: The paper guides may be locked before use and may not be adjustable.

1. Open the tray.

NOTE: Do not open this tray while it is in use.

2. Before loading paper, adjust the paper guides by

squeezing the adjustment latches and sliding the
guides to the size of the paper being used.

ENWW Load paper to Trays 2, 3, 4, and 5 25

3. Load paper into the tray. Check the paper to verify

Y

X

the guides lightly touch the stack, but do not bend
it. For information about how to orient the paper,
see Trays 2, 3, 4, and 5 paper orientation

on page 27.

NOTE: To prevent jams, adjust the paper guides

to the correct size and do not overll the tray. Be
sure that the top of the stack is below the tray full
indicator.

4. Close the tray.

5. The tray conguration message displays on the

product control panel.

6. If the paper size and type shown is not correct,

select Modify to choose a dierent paper size or
type.

For custom-size paper, specify the X and Y
dimensions for the paper when the prompt
displays on the product control panel.

26 Chapter 2 Paper trays ENWW

Trays 2, 3, 4, and 5 paper orientation

When using paper that requires a specic orientation, load it according to the information in the following table.

NOTE: The Alternative Letterhead Mode settings aects the way to load letterhead or preprinted paper. This

setting is disabled by default. When using this mode, load paper as for automatic duplex printing. For more
information, see Use alternative letterhead mode on page 28.

Table 2-2 Trays 2, 3, 4, and 5 paper orientation

Paper type Image Orientation Single-sided printing Duplex printing or with Alternative

Letterhead Mode enabled

Letterhead or preprinted Portrait Face-up

Top edge toward the right

Letterhead or preprinted Landscape Face up

Top edge toward the back of the
product

Face-down

Top edge toward the left

Face down

Top edge toward the back of the
product

Prepunched Portrait or landscape Holes toward the back of the

product

Holes toward the back of the
product

ENWW Load paper to Trays 2, 3, 4, and 5 27

Use alternative letterhead mode

Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.

To use the feature, enable it by using the printer control-panel menus.

Enable Alternative Letterhead Mode by using the printer control-panel menus

1. From the Home screen on the printer control panel, swipe from right to left until the Settings menu

displays. Touch the

2. Open the following menus:

● Manage Trays

● Alternative Letterhead Mode

3. Select Enabled, and then touch the Save button or press the OK button.

Settings icon to open the menu.

28 Chapter 2 Paper trays ENWW

Load envelopes

Introduction

The following information describes how to load envelopes. Use only Tray 1 to print on envelopes. Tray 1 holds
up to 10 envelopes.

NOTE: Select the correct paper type in the print driver before printing.

Envelope orientation

Load envelopes in either of these orientations:

Face-down

Top edge toward the back of the product

Face-down

Top edge leading into the product

ENWW Load envelopes 29

Load and print labels

Introduction

To print on sheets of labels, use Tray 2 or one of the optional 550-sheet trays. Tray 1 does not support labels.

To print labels using the manual feed option, follow these steps to select the correct settings in the print driver,
and then load the labels into the tray after sending the print job to the printer. When using manual feed, the
printer waits to print the job until it detects the tray has been opened and closed.

Manually feed labels

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and

then select the printer.

3. Click or tap the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the sheets of labels.

5. In the Paper type drop-down list, select Labels.

6. In the Paper source drop-down list, select Manual feed.

NOTE: When using manual feed, the printer prints from the lowest-numbered tray that is congured for

the correct size of paper, so it is not necessary to specify a particular tray. For example, if Tray 2 is
congured for labels, the printer will print from Tray 2. If Tray 3 is installed and congured for labels, but
Tray 2 is not congured for labels, the printer will print from Tray 3.

7. Click the OK button to close the Document Properties dialog box.

8. In the Print dialog box, click the OK button to print the job.

30 Chapter 2 Paper trays ENWW

9. Load sheets of labels face-up with the top of the sheet toward the right side of the printer.

ENWW Load and print labels 31

32 Chapter 2 Paper trays ENWW

3 Supplies, accessories, and parts

●

Order supplies, accessories, and parts

●

Replace the toner cartridges

●

Replace the toner-collection unit

For more information

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/colorljM554.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 33

Order supplies, accessories, and parts

Ordering

Order supplies and paper www.hp.com

Order genuine HP parts or accessories www.hp.com/buy/parts

Order through service or support providers Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the

product IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply website, which provides
options for purchasing Original HP supplies.

Supplies and accessories

Table 3-1 Supplies

Item Description Part number

HP 212A Black Original LaserJet Toner Cartridge Standard-capacity replacement black toner cartridge W2120A

HP 212A Cyan Original LaserJet Toner Cartridge Standard-capacity replacement cyan cartridge W2121A

HP 212A Yellow Original LaserJet Toner Cartridge Standard-capacity replacement yellow toner cartridge W2122A

HP 212A Magenta Original LaserJet Toner Cartridge Standard-capacity replacement magenta toner

cartridge

HP 212X High Yield Black Original LaserJet Toner
Cartridge

HP 212X High Yield Cyan Original LaserJet Toner
Cartridge

HP 212X High Yield Yellow Original LaserJet Toner
Cartridge

HP 212X High Yield Magenta Original LaserJet Toner
Cartridge

HP toner-collection unit Replacement toner-collection unit with attached door B5L37A

High-capacity replacement black toner cartridge W2120X

High-capacity replacement cyan toner cartridge W2121X

High-capacity replacement yellow toner cartridge W2122X

High-capacity replacement magenta toner cartridge W2123X

W2123A

Table 3-2 Accessories

Item Description Part number

550-sheet paper feeder Optional 550-sheet paper feeder (included with

the x model)

Includes installation instructions

HP LaserJet Stand Optional stand to support the printer

Includes installation instructions

B5L34A

B5L51A

HP Secure High-Performance Hard Disk Drive Optional hard drive

Includes installation instructions

B5L29A

34 Chapter 3 Supplies, accessories, and parts ENWW

Table 3-2 Accessories (continued)

Item Description Part number

1GB DDR3 Memory DIMM Optional DIMM for expanding the memory

HP Internal USB ports Two optional USB ports for connecting third-party

HP Trusted Platform Module Automatically encrypts all data that passes

HP Jetdirect 2900nw Print Server USB wireless print server accessory J8031A

HP Jetdirect 3000w NFC/Wireless Accessory Wi-Fi direct accessory for “touch” printing from

Customer self-repair parts

Customer Self-Repair (CSR) parts are available for many HP LaserJet products to reduce repair time. More
information about the CSR program and benets can be found at www.hp.com/go/csr-support and

www.hp.com/go/csr-faq.

Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or product name.

G6W84A

Includes installation instructions

B5L28A

devices

Includes installation instructions

F5S62A

through the printer

Includes installation instructions

J8030A

mobile devices

● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay

HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP product warranty.

● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no

additional charge during the product warranty period.

Item Description Self-replacement options Part number

HP Fuser kit Replacement fuser

Includes installation instructions

HP Fuser kit, service Replacement fuser, service kit

Includes installation instructions

ITB and T2 Roller kit, service Replacement transfer belt and secondary

transfer roller

Includes installation instructions

Secondary Transfer Roller kit Replacement secondary transfer roller

Includes installation instructions

Tray 2-X Roller kit Replacement rollers for Trays 2–5

Includes installation instructions

Mandatory B5L35-67901 (110-volt)

B5L36-67901 (220-volt)

Mandatory B5L35-67902 (110-volt)

B5L36-67902 (220-volt)

Optional B5L24-67901

Mandatory B5L24-67902

Optional B5L24-67904

ENWW Order supplies, accessories, and parts 35

Item Description Self-replacement options Part number

Tray 1 Roller kit Replacement rollers for Tray 1

Includes installation instructions

Control-panel SVGA kit Replacement touchscreen control panel for

the x model

Includes installation instructions

HDD 500GB Kit

NOTE: M555 models only

USB Wireless Print Server kit Replacement HP Jetdirect 2900nw Print

NFC Accessory kit HP Jetdirect 3100w BLE/NFC/Wireless

1GB DDR3 Memory DIMM

NOTE: M555 models only

Two Internal USB Ports kit Replacement internal USB ports Mandatory 5851-6424

Replacement HP Secure High-Performance
Hard Disk Drive

Includes installation instructions

Server

Accessory

Replacement memory DIMM

Includes installation instructions

Optional B5L24-67905

Mandatory B5L24-67903

Mandatory B5L29-67903

Mandatory 5851-6421

Mandatory 3JN69-61001

Mandatory 5851-6422

36 Chapter 3 Supplies, accessories, and parts ENWW

Replace the toner cartridges

1

2

3

4

Introduction

The following information provides details about the toner cartridges for the product, and it includes instructions
to replace them.

●

Toner-cartridge information

●

Remove and replace the cartridges

Toner-cartridge information

This product indicates when the toner-cartridge level is low and very low. The actual toner cartridge life
remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer
acceptable.

The product uses four colors and has a dierent toner cartridge for each color: yellow (Y), magenta (M), cyan (C),
and black (K). The toner cartridges are inside the front door.

Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print
quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back
and forth end to end. Reinsert the toner cartridge into the printer and close the cover.

NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For

more information, go to www.hp.com/go/learnaboutsupplies.

Do not remove the toner cartridge from its package until it is time to replace it.

CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

Cover the green imaging drum if the toner cartridge must be removed from the product for an extended period
of time.

The following illustration shows the toner-cartridge components.

1 Handle

2 Imaging drum

ENWW Replace the toner cartridges 37

3 Protective shield

K

C

M

Y

4 Memory chip

CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water

sets toner into fabric.

NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.

Remove and replace the cartridges

1. Open the front door.

2. Grasp the handle of the used toner cartridge and

pull out to remove it.

38 Chapter 3 Supplies, accessories, and parts ENWW

3. Remove the new toner cartridge from its

1

2

3

protective shell by tearing o the plastic strip and
opening the package. Save all packaging for
recycling the used toner cartridge.

4. Hold both ends of the toner cartridge and rock it

5-6 times.

5. Remove the protective shield from the toner

cartridge.

ENWW Replace the toner cartridges 39

6. Support the toner cartridge underneath with one

K

C

M

Y

2

1

3

hand while holding the cartridge handle with the
other. Align the toner cartridge with its slot on the
shelf, and then insert the toner cartridge into the
product.

NOTE: Avoid touching the green imaging drum.

Fingerprints on the imaging drum can cause print
defects.

7. Close the front door.

8. Pack the used toner cartridge into the box that the

new cartridge came in, or use a large cardboard
box and ll it with several cartridges that you need
to recycle. See the enclosed recycling guide for
information about recycling.

In the U.S., a pre-paid shipping label is included in
the box. In other countries/regions, go to

www.hp.com/recycle to print a pre-paid shipping

label.

Adhere the pre-paid shipping label to the box, and
return the used cartridge to HP for recycling.

40 Chapter 3 Supplies, accessories, and parts ENWW

Replace the toner-collection unit

Y

K

C

M

Y

Introduction

The following information provides details about the toner-collection unit for the product, and it includes
instructions to replace it.

The product indicates when the toner-collection unit is nearly full and when it is completely full. When it is
completely full, printing stops until the toner-collection unit is replaced.

To purchase a toner-collection unit (part number B5L37A), go to the HP Parts Store at www.hp.com/buy/parts.

NOTE: The toner-collection unit is designed for a single use. Do not attempt to empty the toner-collection unit

and reuse it. Doing so could lead to toner being spilled inside the product, which could result in reduced print
quality. After use, return the toner-collection unit to HP’s Planet Partners program for recycling.

CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water

sets toner into fabric.

Remove and replace the toner-collection unit

1. Open the front door.

2. Open the toner-collection unit door on the upper-

left side of the product.

ENWW Replace the toner-collection unit 41

3. Pull out the toner-collection unit and the attached

K

C

M

Y

K

C

M

Y

door.

4. Remove the new toner-collection unit from its

packaging.

5. Install the new toner-collection unit and the

attached door into the product. Align the tabs on
the door with the slots in the product.

42 Chapter 3 Supplies, accessories, and parts ENWW

6. Close the toner-collection unit door.

K

C

M

Y

Y

7. Close the front door.

To recycle the used toner-collection unit, follow the
instructions included with the new toner-collection
unit.

ENWW Replace the toner-collection unit 43

44 Chapter 3 Supplies, accessories, and parts ENWW

4 Print

●

Print tasks (Windows)

●

Print tasks (macOS)

●

Store print jobs on the printer to print later or print privately

●

Mobile printing solutions

●

Print from a USB ash drive

●

Print using high-speed USB 2.0 port (wired)

For more information

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/colorljM554.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 45

Print tasks (Windows)

How to print (Windows)

The following procedure describes the basic printing process for Windows.

1. From the software program, select the Print option.

2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features

from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

NOTE: For more information, click the Help (?) button in the print driver.

3. Click the tabs in the print driver to congure the available options. For example, set the paper orientation

on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.

4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.

5. Click the Print button to print the job.

Automatically print on both sides (Windows)

Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides
manually.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the

print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features

from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click the Finishing tab.

4. Select Print on both sides. Click OK to close the Document Properties dialog.

5. In the Print dialog, click Print to print the job.

46 Chapter 4 Print ENWW

Manually print on both sides (Windows)

Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the

print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features

from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click the Finishing tab.

4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.

5. In the Print dialog, click Print to print the rst side of the job.

6. Retrieve the printed stack from the output bin, and place it in Tray 1.

7. If prompted, select the appropriate control panel button to continue.

Print multiple pages per sheet (Windows)

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the

print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features

from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click the Finishing tab.

4. Select the number of pages per sheet from the Pages per sheet drop-down list.

5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document

Properties dialog.

6. In the Print dialog, click Print to print the job.

ENWW Print tasks (Windows) 47

Select the paper type (Windows)

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the

print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features

from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click the Paper/Quality tab.

4. Select the paper type from the Paper type drop-down list.

5. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.

If the tray needs to be congured, a tray conguration message displays on the printer control panel.

6. Load the tray with the specied type and size of paper, and then close the tray.

7. Select the OK button to accept the detected type and size, or select the Modify button to choose a dierent

paper size or type.

8. Select the correct type and size, and then select the OK button.

48 Chapter 4 Print ENWW

Additional print tasks

Go to www.hp.com/support/colorljM554.

Instructions are available for performing specic print tasks, such as the following:

● Create and use printing shortcuts or presets

● Select the paper size, or use a custom paper size

● Select the page orientation

● Create a booklet

● Scale a document to t a specic paper size

● Print the rst or last pages of the document on dierent paper

● Print watermarks on a document

ENWW Print tasks (Windows) 49

Print tasks (macOS)

How to print (macOS)

The following procedure describes the basic printing process for macOS.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.

NOTE: The name of the item varies for dierent software programs.

4. Click the Print button.

Automatically print on both sides (macOS)

NOTE: This information applies to printers that include an automatic duplexer.

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.

NOTE: The name of the item varies for dierent software programs.

4. Select a binding option from the Two-Sided drop-down list.

5. Click the Print button.

Manually print on both sides (macOS)

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.

NOTE: The name of the item varies for dierent software programs.

4. Click the Manual Duplex box, and select a binding option.

5. Click the Print button.

6. Go to the printer, and remove any blank paper that is in Tray 1.

7. Retrieve the printed stack from the output bin and place it with the printed side facing down in the input

tray.

8. If prompted, select the appropriate control panel button to continue.

50 Chapter 4 Print ENWW

Print multiple pages per sheet (macOS)

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.

NOTE: The name of the item varies for dierent software programs.

4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.

5. In the Layout Direction area, select the order and placement of the pages on the sheet.

6. From the Borders menu, select the type of border to print around each page on the sheet.

7. Click the Print button.

Select the paper type (macOS)

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.

NOTE: The name of the item varies for dierent software programs.

4. Select from the Media & Quality or Paper/Quality options.

NOTE: This list contains the master set of options available. Some options are not available on all

printers.

● Media Type: Select the option for the type of paper for the print job.

● Print Quality: Select the resolution level for the print job.

● Edge-To-Edge Printing: Select this option to print close to the paper edges.

5. Click the Print button.

Additional print tasks

Go to www.hp.com/support/colorljM554.

Instructions are available for performing specic print tasks, such as the following:

● Create and use printing shortcuts or presets

● Select the paper size, or use a custom paper size

● Select the page orientation

● Create a booklet

● Scale a document to t a specic paper size

ENWW Print tasks (macOS) 51

● Print the rst or last pages of the document on dierent paper

● Print watermarks on a document

52 Chapter 4 Print ENWW

Store print jobs on the printer to print later or print privately

Introduction

The following information provides procedures for creating and printing documents that are stored on the
printer. These jobs can be printed at a later time or printed privately.

●

Create a stored job (Windows)

●

Create a stored job (macOS)

●

Print a stored job

●

Delete a stored job

●

Information sent to printer for Job Accounting purposes

Create a stored job (Windows)

Store jobs on the printer for private or delayed printing.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies for

dierent software programs).

NOTE: The name of the button varies for dierent software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features

from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click the Job Storage tab.

4. Select a Job Storage Mode option.

● Proof and Hold: Print and proof one copy of a job, and then print more copies.

● Personal Job: The job does not print until you request it at the printer control panel. For this job-

storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, you must provide the required PIN at the control panel. If you
encrypt the job, you must provide the required password at the control panel. The print job is deleted
from memory after it prints and is lost if the printer loses power.

● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer

memory so you can print it again later.

● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this job-

storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, the person who prints the job must provide the required PIN at
the control panel. If you encrypt the job, the person who prints the job must provide the required
password at the control panel.

ENWW Store print jobs on the printer to print later or print privately 53

5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job

name.

Select which option to use if another stored job already has that name:

● Use Job Name + (1-99): Append a unique number to the end of the job name.

● Replace Existing File: Overwrite the existing stored job with the new one.

6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print

button to print the job.

Create a stored job (macOS)

Store jobs on the printer for private or delayed printing.

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the printer.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then

click the Job Storage menu.

4. In the Mode drop-down list, select the type of stored job.

● Proof and Hold: Print and proof one copy of a job, and then print more copies.

● Personal Job: The job does not print until someone requests it at the printer control panel. If the job

has a personal identication number (PIN), provide the required PIN at the control panel. The print job
is deleted from memory after it prints and is lost if the printer loses power.

● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer

memory to print it again later.

● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a

personal identication number (PIN), the person who prints the job must provide the required PIN at
the control panel.

5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job

name.

Select which option to use if another stored job already has that name.

● Use Job Name + (1-99): Append a unique number to the end of the job name.

● Replace Existing File: Overwrite the existing stored job with the new one.

6. If you selected the Stored Job or Personal Job option in step 4, you can protect the job with a PIN. Type a 4-

digit number in the Use PIN to Print eld. When other people attempt to print this job, the printer prompts
them to enter this PIN number.

7. Click the Print button to process the job.

Print a stored job

Use this procedure to print a document that is in a job storage folder on the printer.

54 Chapter 4 Print ENWW

1. From the Home screen on the printer control panel, select Print, and then select Print from Job Storage.

2. Under Stored Jobs to Print, select Choose, and then select the folder where the document is saved.

3. Select the document, and then touch Select.

If the document is private, enter the four-digit PIN in the Password eld, and then select OK.

4. To adjust the number of copies, select the box to the left of the Print button, and then select the number of

copies from the keypad that opens. Select the Close button to close the keypad.

5. Select Print to print the document.

Delete a stored job

You can delete documents that have been saved to the printer when they are no longer needed. You can also
adjust the maximum number of jobs for the printer to store.

●

Delete a job that is stored on the printer

●

Change the job storage limit

Delete a job that is stored on the printer

You can delete documents that have been saved to the printer when they are no longer needed. You can also
adjust the maximum number of jobs for the printer to store.

1. From the Home screen on the printer control panel, select Print.

2. Select Print from Job Storage.

3. Select Choose, and then select the name of the folder where the job is stored.

4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.

5. Select the Trash button to delete the job.

Change the job storage limit

When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and
job name. If a job is not already stored under the same user and job name, and the printer needs additional
space, the printer might delete other stored jobs starting with the oldest. Follow these steps to change the
number of jobs that the printer can store:

1. From the Home screen on the printer control panel, navigate to the Settings application and then select the
Settings icon.

2. Open the following menus:

a. Copy/Print or Print

b. Manage Stored Jobs

c. Temporary Job Storage Limit

3. Use the keypad to enter the number of jobs that the printer stores.

4. Press the OK button or touch Done to save the setting.

ENWW Store print jobs on the printer to print later or print privately 55

Information sent to printer for Job Accounting purposes

Printing jobs sent from drivers on the client (e.g., PC) may send personally identiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client name
from which the job originated that may be used for job accounting purposes, as determined by the Administrator
of the printing device. This same information may also be stored with the job on the mass storage device (e.g.,
disk drive) of the printing device when using the job storage feature.

56 Chapter 4 Print ENWW

Mobile printing solutions

Introduction

HP oers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/

MobilePrinting.

NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.

●

Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing

●

HP ePrint via email

●

AirPrint

●

Android embedded printing

Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing

HP provides Wi-Fi, Wi-Fi Direct Print, Near Field Communication (NFC), and Bluetooth Low Energy (BLE) printing
for printers with a supported HP Jetdirect 3100w BLE/NFC/Wireless Accessory. This accessory is available as an
option for HP LaserJet printers that include a hardware-integration pocket (HIP).

Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing enable Wi-Fi capable (mobile) devices to make a wireless network
connection directly to the printer without using a wireless router.

The printer does not need to be connected to the network for this mobile walk-up printing to work.

Use Wi-Fi Direct Print to print wirelessly from the following devices:

● iPhone, iPad, or iPod touch using Apple AirPrint

● Android mobile devices using the Android embedded print solution

For more information on wireless printing, go to www.hp.com/go/wirelessprinting.

NFC and Wi-Fi Direct Print capabilities can be enabled or disabled from the printer control panel.

1. From the Home screen on the printer control panel, open the Settings menu.

2. Open the following menus:

● Networking

● Wi-Fi Direct

● Status

3. Select On, and then select OK to enable wireless printing.

NOTE: In environments where more than one model of the same printer is installed, it might be helpful to

provide each printer a unique Wi-Fi Direct Name for easier printer identication for Wi-Fi Direct printing. The
wireless network names, e.g., Wi-Fi, Wi-Fi Direct, etc. are available on the Information screen by pressing or
touching the Information button on the printer control panel, and then selecting the Network option or the

Wireless option.

Complete the following procedure to change the printer Wi-Fi Direct name:

ENWW Mobile printing solutions 57

1. From the Home screen on the printer control panel, open the Settings menu.

2. Open the following menus:

● Networking

● Wi-Fi Direct

● Wi-Fi Direct name

3. Use the keypad to change the name in the Wi-Fi Direct Name text eld. Select OK.

HP ePrint via email

Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email enabled device.

To use HP ePrint, the printer must meet these requirements:

● The printer must be connected to a wired or wireless network and have Internet access.

● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.

Follow this procedure to enable HP Web Services and register with HP Connected:

1. Open the HP Embedded Web Server (EWS):

AirPrint

a. Find the printer IP address. On the printer control panel, press the button, and then use the arrow

keys to select the Ethernet menu. Press the OK button to open the menu and display the IP
address or host name.

b. From a computer on the same network as the printer, open a web browser. In the address line, type

the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on
the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be

safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Click the HP Web Services tab.

3. Select the option to enable Web Services.

NOTE: Enabling Web Services might take several minutes.

4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.

Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running macOS 10.7 Lion and
newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:

● Mail

● Photos

58 Chapter 4 Print ENWW

● Safari

● iBooks

● Select third-party applications

To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to

www.hp.com/go/MobilePrinting.

NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier

do not support USB connections.

Android embedded printing

HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.

The print solution is built into the many versions of the operating system.

NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print

Service Plugin.

For more information on how to use Android embedded printing and which Android devices are supported, go to

www.hp.com/go/MobilePrinting.

ENWW Mobile printing solutions 59

Print from a USB ash drive

Introduction

This printer features easy-access USB printing, for quickly printing les without sending them from a computer.
The printer accepts standard USB ash drives in the USB port near the control panel. The control panel USB port
supports the following types of les:

– .pdf

– .prn

– .pcl

– .ps

– .cht

●

Enable the USB port for printing

●

Print USB documents

Enable the USB port for printing

The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the following
methods to enable the port:

Method one: Enable the USB port from the printer control panel menus

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select

the Settings icon.

2. Open the following menus

a. Copy/Print or Print

b. Enable Print From USB Drive

3. Select the Enabled option.

Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)

1. Find the printer IP address: From the Home screen on the printer control panel, select the Information

icon, and then select the Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer

control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a There is a problem with this website’s security certicate message

when attempting to open the EWS, click Continue to this website (not recommended).

Choosing Continue to this website (not recommended) will not harm the computer while navigating within
the EWS for the HP printer.

3. Select the Copy/Print tab for multi-function printer models, or the Print tab for single-function printer

models.

60 Chapter 4 Print ENWW

4. In the left menu, select Print from USB Drive Settings.

5. Select Enable Print from USB Drive.

6. Click Apply.

Print USB documents

1. Insert the USB ash drive into the easy-access USB port.

NOTE: The port might be covered. For some printers, the cover ips open. For other printers, pull the

cover straight out to remove it.

2. From the Home screen on the printer control panel, select Print, and then select Print from USB Drive.

3. Select Choose, select the name of the document to print, and then select Select.

NOTE: The document might be in a folder. Open folders as necessary.

4. To adjust the number of copies, select the eld for the number of copies. Use the keypad to enter the

number of copies to print.

5. Select Print to print the document.

ENWW Print from a USB ash drive 61

Print using high-speed USB 2.0 port (wired)

Enable the high-speed USB port for printing

This printer features a high-speed USB 2.0 port for wired USB printing. The port is located in the interface ports
area on the back of the printer and is disabled by default. Use one of the following methods to enable the port.
Once the port is enabled, install the product software in order to print using this port.

Method one: Enable the high-speed USB 2.0 port from the printer control panel menus

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select

the Settings icon.

2. Open the following menus

a. General

b. Enable Device USB

3. Select the Enabled option.

Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected printers only)

1. Find the printer IP address: From the Home screen on the printer control panel, select the Information

icon, and then select the Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer

control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a There is a problem with this website’s security certicate message

when attempting to open the EWS, click Continue to this website (not recommended).

Choosing Continue to this website (not recommended) will not harm the computer while navigating within
the EWS for the HP printer.

3. Select the Security tab.

4. On the left side of the screen, select General Security.

5. Scroll down to the Hardware Ports and select the check box to enable both of the items:

● Enable Device USB

● Enable Host USB plug and play

6. Click Apply.

62 Chapter 4 Print ENWW

5 Manage the printer

●

Advanced conguration with HP Embedded Web Server (EWS)

●

Congure IP network settings

●

Printer security features

●

Energy-conservation settings

●

HP Web Jetadmin

●

Software and rmware updates

For more information

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/colorljM554.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 63

Advanced conguration with HP Embedded Web Server (EWS)

1

2

●

Introduction

●

How to access the HP Embedded Web Server (EWS)

●

HP Embedded Web Server features

Introduction

Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control
panel.

● View printer status information

● Determine the remaining life for all supplies and order new ones

● View and change tray congurations

● View and change the printer control-panel menu conguration

● View and print internal pages

● Receive notication of printer and supplies events

● View and change network conguration

The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HP Embedded Web Server.

When the printer is connected to the network, the HP Embedded Web Server is automatically available.

NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.

How to access the HP Embedded Web Server (EWS)

NOTE: The steps vary according to the type of control panel.

1 Keypad control panel

64 Chapter 5 Manage the printer ENWW

2 Touchscreen control panel

1. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys to

select the Ethernet menu. Press the OK button to open the menu and display the IP address or host
name.

Touchscreen control panels: On the printer control panel, touch the button, and then select the Network

icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the

printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe,

select the option to continue to the website. Accessing this website will not harm the computer.

To use the HP Embedded Web Server, the browser must meet the following requirements:

Windows® 7

● Internet Explorer (version 8.x or greater)

● Google Chrome (version 34.x or greater)

● Firefox (version 20.x or greater)

Windows® 8 or greater

● Internet Explorer (version 9.x or greater)

● Google Chrome (version 34.x or greater)

● Firefox (version 20.x or greater)

OS X

● Safari (version 5.x or greater)

● Google Chrome (version 34.x or greater)

Linux

● Google Chrome (version 34.x or greater)

● Firefox (version 20.x or greater)

HP Embedded Web Server features

●

Information tab

●

General tab

●

Print tab

●

Troubleshooting tab

●

Security tab

●

HP Web Services tab

ENWW Advanced conguration with HP Embedded Web Server (EWS) 65

●

●

Information tab

Table 5-1 HP Embedded Web Server Information tab

Menu Description

Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The page

Job Log Shows a summary of all jobs the printer has processed.

Conguration Page Shows the information found on the conguration page.

Supplies Status Page Shows the status of the supplies for the printer.

Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in the Other

Usage Page Shows a summary of the number of pages the printer has printed, grouped by size, type,

Device Information Shows the printer network name, address, and model information. To customize these

Networking tab

Other Links list

also shows the type and size of paper set for each tray. To change the default settings, click
the Change Settings link.

Links area on all HP Embedded Web Server pages) to connect to a set of dynamicweb
pages that help solve problems. These pages also show additional services available for
the printer.

and paper print path.

entries, click the Device Information menu on the General tab.

General tab

Table

Control Panel Snapshot Shows an image of the current screen on the control panel display.

Print Upload a print-ready le from the computer to print. The printer uses the default print

settings to print the le.

Printable Reports and Pages Lists the internal reports and pages for the printer. Select one or more items to print or

view.

Open Source Licenses Shows a summary of the licenses for open source software programs that can be used

with the printer.

5-2 HP Embedded Web Server General tab

Menu Description

Alerts Setup email alerts for various printer and supplies events.

Control Panel Administration Menu Shows the menu structure of the Administration menu on the control panel.

NOTE: Congure settings on this screen, or the HP Embedded Web Server provides more

advanced conguration options than are available through the Administration menu.

General Settings Congure how the printer recovers from jams and whether copy jobs initiated at the printer

control panel take priority over print jobs.

AutoSend Congure the printer to send automated emails regarding printer conguration and

supplies to specic email addresses.

Edit Other Links Add or customize a link to another website. This link displays in the footer area on all

HP Embedded Web Server pages.

66 Chapter 5 Manage the printer ENWW

Table 5-2 HP Embedded Web Server General tab (continued)

Menu Description

Print tab

Ordering Information Enter information about ordering replacement toner cartridges. This information displays

Device Information Name the printer and assign an asset number to it. Enter the name of the primary contact

Language Set the language in which to display the HP Embedded Web Server information.

Date/Time Settings Set the date and time or synchronize with a network time server.

Energy Settings Set or edit a wake time, sleep time, and sleep delay for the printer. Set a dierent schedule

Backup and Restore Create a backup le that contains printer and user data. If necessary, use this le to restore

Reset Factory Settings Restore printer settings to the factory defaults.

Solution Installer Install third-party software packages that extend or modify the functionality of the printer.

Firmware Upgrade Download and install printer rmware upgrade les.

Quota and Statistics Services Provides connection information about third-party job-statistics services.

Table

5-3 HP Embedded Web Server Print tab

on the supplies status page.

who will receive information about the printer.

for each day of the week and for holidays.

Set which interactions with the printer cause it to wake from sleep mode.

data to the printer.

Menu Description

Print from USB drive settings Enable or disable the Print from USB Drive menu on the control panel.

Manage Stored Jobs Enable or disable the ability to store jobs in the printer memory.

Congure job-storage options.

Default Print Options Congure the default options for print jobs.

Adjust Paper Types Override the factory-default mode settings if print quality problems occur when using a

specic paper type.

Restrict Color

(Color printers only)

PCL and PostScript Settings Adjust the PCL and PostScript settings for all print jobs.

Permit or restrict color printing.

Specify permissions for individual users or for jobs that are sent from specic software
programs.

ENWW Advanced conguration with HP Embedded Web Server (EWS) 67

Table 5-3 HP Embedded Web Server Print tab (continued)

Menu Description

Print Quality Congure the print quality settings, including the following:

Manage Supplies Congure how the printer reacts when supplies reach a Very Low state.

Manage Trays Congure settings for paper trays.

Troubleshooting tab

Table 5-4 HP Embedded Web Server Troubleshooting tab

Menu Description

● General print-quality settings

● Default color settings

● Default image registration settings

● Auto sense behavior

● Default paper types

● Default optimization settings

General Troubleshooting Select from a variety of reports and tests to help solve problems with the printer.

Online Help Link to HP cloud-based online help to assist in troubleshooting printing issues.

Retrieve Diagnostic Data

NOTE: This item is available only if an

administrator password is set from the
Security tab.

Calibration/Cleaning

(Color printers only)

Firmware Upgrade Download and install printer rmware upgrade les.

Restore Factory Settings Restore printer settings to factory defaults.

Export printer information to a le that can be useful for detailed problem analysis.

Enable the automatic cleaning feature, create and print the cleaning page, and select an
option to calibrate the printer immediately.

68 Chapter 5 Manage the printer ENWW

Security tab

Table 5-5 HP Embedded Web Server Security tab

Menu Description

General Security Settings for general security, including the following:

● Congure an administrator password to restrict access to certain features on the

printer.

● Set PJL password for processing PJL commands.

● Set le system access and rmware upgrade security.

● Enable or disable the Host USB port on the control panel or the USB connectivity port

on the formatter for printing directly from a computer.

● View the status of all security settings.

Account Policy Enable administrator account settings.

Access Control Congure access to printer functions for specic individuals or groups, and select the

method individuals use to sign in to the printer.

Protect Stored Data Congure and manage the internal hard drive for the printer.

Congure settings for jobs that are stored on the printer hard drive.

Certicate Management Install and manage security certicates for access to the printer and the network.

Web Service Security Allow resources on this printer to be accessed by web pages from dierent domains. If no

Self Test Verify that the security functions are running according to expected system parameters.

HP Web Services tab

Use the HP Web Services tab to congure and enable HP Web Services for this printer. It is necessary to Enable
HP Web Services to use the HP ePrint feature.

Table

5-6 HP Embedded Web Server HP Web Services tab

Menu Description

Web Services Setup Connect this printer to HP Connected on the web by enabling HP Web Services.

Web Proxy Congure a proxy server if there are issues enabling HP Web Services or connecting the

HP JetAdvantage Access solutions that extend the capabilities of the printer

Networking tab

Use the Networking tab to congure and secure network settings for the printer when it is connected to an IP­based network. This tab does not display if the printer is connected to other types of networks.

sites are added to the list, then all sites are trusted.

printer to the Internet.

5-7 HP Embedded Web Server Networking tab

Table

Menu Description

Conguration

ENWW Advanced conguration with HP Embedded Web Server (EWS) 69

Table 5-7 HP Embedded Web Server Networking tab (continued)

Menu Description

Wireless Direct Congure Wireless Direct settings for printers that include embedded Wireless Direct Print

TCP/IP Settings Congure TCP/IP settings for IPv4 and IPv6 networks.

Network Settings Congure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server

Other Settings Congure general printing protocols and services supported by the print server. The

AirPrint Enable, set up, or disable network printing from Apple supported printers.

Select Language Change the language displayed by the HP Embedded Web Server. This page displays if the

Google Cloud Print

Setup Set up Google Cloud Print options.

Web Proxy Congure proxy settings.

Security

Settings View and restore current security settings to factory-default values.

and NFC printing or that have a wireless accessory installed.

NOTE: The conguration options available depend on the print server model.

NOTE: The conguration options available depend on the print server model.

model.

available options depend on the print server model, but can include rmware update, LPD
queues, USB settings, support information, and refresh rate.

web pages support multiple languages. Optionally, select supported languages through
language-preference settings in the browser.

Congure security settings using the Security Conguration Wizard.

NOTE: Do not use the Security Conguration Wizard to congure security settings using

network-management applications, such as HP Web Jetadmin.

Authorization Control conguration management and use of this printer, including the following:

● Set or change the administrator password to control access to conguration

parameters.

● Request, install, and manage digital certicates on the HP Jetdirect print server.

● Limit host access to this printer through an Access Control List (ACL) (for selected

print servers on IPv4 networks only).

Secure Communication Congure security settings.

Mgmt. Protocols Congure and manage security protocols for this printer, including the following:

● Set the security management level for the HP Embedded Web Server, and control

trac over HTTP and HTTPS.

● Congure the SNMP (Simple Network Management Protocol) operation. Enable or

disable the SNMP v1/v2c or SNMP v3 agents on the print server.

● Control access through protocols that may not be secure, such as printing protocols,

print services, discovery protocols, name resolution services, and conguration­management protocols.

70 Chapter 5 Manage the printer ENWW

Table 5-7 HP Embedded Web Server Networking tab (continued)

Menu Description

802.1X Authentication Congure 802.1X authentication settings on the Jetdirect print server as required for client

IPsec/Firewall View or congure a Firewall policy or an IPsec/Firewall policy.

Announcement Agent Enable or disable the HP Device Announcement Agent, set the conguration server, and

Diagnostics

Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server.

Protocol Info View a list of network-conguration settings on the HP Jetdirect print server for each

Conguration Page View the HP Jetdirect conguration page, which contains status and conguration

Other Links list

NOTE: Congure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links

menu on the General tab. The following are the default links.

authentication on the network, and reset the 802.1X authentication settings to factory­default values.

CAUTION: When changing the 802.1X authentication settings; the printer might lose its

connection. To reconnect, it might be necessary to reset the print server to a factory­default state and reinstall the printer.

congure mutual authentication using certicates.

protocol.

information.

Table 5-8 HP Embedded Web Server Other Links list

Menu Description

Product Support Connect to the support site for the printer to search for help on various topics.

Shop for Supplies Connect to the HP website for information on purchasing original HP supplies, such as

cartridges and paper.

HP Instant Support Connect to the HP website to nd solutions to printer problems.

ENWW Advanced conguration with HP Embedded Web Server (EWS) 71

Congure IP network settings

●

Printer sharing disclaimer

●

View or change network settings

●

Rename the printer on a network

●

Manually congure IPv4 TCP/IP parameters from the control panel

●

Manually congure IPv6 TCP/IP parameters from the control panel

●

Link speed and duplex settings

Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.

View or change network settings

Use the HP Embedded Web Server to view or change IP conguration settings.

1. Find the printer IP address: From the Home screen on the printer control panel, select the Information

icon, and then select the Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the

printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe,

select the option to continue to the website. Accessing this website will not harm the computer.

3. Click the Networking tab to obtain network information. Change settings as needed.

Rename the printer on a network

To rename the printer on a network so that it can be uniquely identied, use the HP Embedded Web Server.

1. Find the printer IP address: From the Home screen on the printer control panel, select the Information

icon, and then select the Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the

printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe,

select the option to continue to the website. Accessing this website will not harm the computer.

3. Open the General tab.

4. On the Device Information page, the default printer name is in the Device Name eld. You can change this

name to uniquely identify this printer.

72 Chapter 5 Manage the printer ENWW

NOTE: Completing the other elds on this page is optional.

5. Click the Apply button to save the changes.

Manually congure IPv4 TCP/IP parameters from the control panel

Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select

the Settings icon.

2. Open the following menus:

a. Networking

b. Ethernet

c. TCP/IP

d. IPV 4 Settings

e. Cong Method

3. Select the Manual option, and then select OK.

4. Open the Manual Settings menu.

5. Select the IP Address, Subnet Mask, or Default Gateway option.

6. Use the numeric keypad to enter the correct digits for the eld, and then select OK.

Repeat the process for each eld to be congured.

Manually congure IPv6 TCP/IP parameters from the control panel

Use the control-panel Settings menus to manually set an IPv6 address.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select

the Settings icon.

2. To enable manual conguration, open the following menus:

a. Networking

b. Ethernet

c. TCP/IP

d. IPV6 Settings

3. Select Enable, select On, and then select OK.

4. Open the Address menu.

5. Open the Manual Settings menu, and then select Address. Use the keypad to enter the address, and then

select OK.

ENWW Congure IP network settings 73

Link speed and duplex settings

NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.

The link speed and communication mode of the print server must match the network hub. For most situations,
leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. To make changes, use the printer control panel.

NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,

router, or computer).

NOTE: Making changes to these settings causes the printer to turn o and then on. Make changes only when

the printer is idle.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select

the Settings icon.

2. Open the following menus:

a. Networking

b. Ethernet

c. Link Speed

3. Select one of the following options:

● Auto: The print server automatically congures itself for the highest link speed and communication

mode allowed on the network.

● 10T Half: 10 megabytes per second (Mbps), half-duplex operation

● 10T Full: 10 Mbps, full-duplex operation

● 10T Auto: 10 Mbps, automatic-duplex operation

● 100TX Half: 100 Mbps, half-duplex operation

● 100TX Full: 100 Mbps, full-duplex operation

● 100TX Auto: 100 Mbps, automatic-duplex operation

● 1000T Full: 1000 Mbps, full-duplex operation

4. Select OK. The printer turns o and then on.

74 Chapter 5 Manage the printer ENWW

Printer security features

Introduction

The printer includes several security features to restrict who has access to conguration settings, to secure data,
and to prevent access to valuable hardware components.

●

Security statements

●

IP Security

●

Assign or change the system password using the HP Embedded Web Server

●

Encryption support: HP High Performance Secure Hard Disks

●

Lock the formatter

Security statements

The printer supports security standards and recommended protocols that help you keep the printer secure,
protect critical information on your network, and simplify the way you monitor and maintain the printer.

IP Security

IP Security (IPsec) is a set of protocols that control IP-based network trac to and from the printer. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.

For printers that are connected to the network and have an HP Jetdirect print server, you can congure IPsec by
using the Networking tab in the HP Embedded Web Server.

Assign or change the system password using the HP Embedded Web Server

Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.

1. Find the printer IP address: From the Home screen on the printer control panel, select the Information

icon, and then select the Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the

printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe,

select the option to continue to the website. Accessing this website will not harm the computer.

3. Click the Security tab.

4. Open the General Security menu.

5. In the area labeled Set the Local Administrator Password, enter the name to associate with the password in

the Username eld.

6. Enter the password in the New Password eld, and then enter it again in the Verify Password eld.

ENWW Printer security features 75

NOTE: To change an existing password, rst enter the existing password in the Old Password eld.

7. Click the Apply button.

NOTE: Make note of the password and store it in a safe place. The administrator password cannot be

recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the
assistance required to completely reset the printer.

Some features on the printer control panel can be secured so that unauthorized people cannot use them. When
a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting
for a prompt by selecting Sign In from the printer control panel.

Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the
network administrator for this printer if you have questions about which credentials to use.

1. Sign in to the printer:

● Keypad control panels: Press the Sign In button

● Touchscreen control panels: From the Home screen on the printer control panel, select Sign In.

2. Follow the prompts to enter the credentials.

NOTE:

nished using the printer.

To maintain security for the printer, press the Sign Out button or select Sign Out when you have

Encryption support: HP High Performance Secure Hard Disks

The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile time­saving features and robust functionality.

Use the Security menu in the HP Embedded Web Server to congure the disk.

Lock the formatter

The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone
from removing valuable components from it.

76 Chapter 5 Manage the printer ENWW

Energy-conservation settings

Introduction

●

Set the idle settings

●

Set the sleep timer and congure the printer to use 1 watt or less of power

Set the idle settings

By default the printer stays warm between jobs to optimize speed and print the rst page of jobs faster. To
conserve energy, set the printer to cool between jobs.

1. From the Home screen on the printer control panel, open the Settings menu.

2. Open the following menus:

● General Settings

● Energy Settings

● Idle Settings

3. Adjust the slider to the right to save energy. Touch Done to save the setting.

Set the sleep timer and congure the printer to use 1 watt or less of power

The sleep settings aect how much power the printer uses, the wake/sleep time, how quickly the printer enters
sleep mode, and how quickly the printer wakes up from sleep mode.

To congure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after
Inactivity and Auto O after sleep settings.

1. From the Home screen on the printer control panel, open the Settings menu.

2. Open the following menus:

● General Settings

● Energy Settings

● Sleep Settings

3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep

mode. Enter the appropriate time period.

NOTE: The sleep-mode default time is 0 minutes. Zero (0) indicates that the printer will go to sleep in less

than 1 minute.

4. Select Auto O after sleep to put the printer into a deeper power save mode after a period of sleep. Enter

the appropriate time period.

NOTE: By default, the printer will wake from Auto O in response to any activity other than USB or Wi-Fi,

but can be set to wake only to the power button.

5. Select Done to save the settings.

ENWW Energy-conservation settings 77

HP Web Jetadmin

HP Web Jetadmin is an award-winning, industry-leading tool for eciently managing a wide variety of
networked HP products, including printers, multifunction printers, and digital senders. This single solution allows
you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.

HP Web Jetadmin upgrades are periodically made available to provide support for specic product features. Go
to www.hp.com/go/webjetadmin for more information.

78 Chapter 5 Manage the printer ENWW

Software and rmware updates

HP regularly updates software and rmware to x any issues and to add features. To take advantage of the most
current updates, download the most recent driver le, rmware le, or both from the Web.

Go to www.hp.com/support/colorljM554. Click Software and Drivers.

ENWW Software and rmware updates 79

80 Chapter 5 Manage the printer ENWW

6 Solve problems

●

Customer support

●

Control panel help system

●

Restore factory settings

●

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel

●

Printer does not pick up paper or misfeeds

●

Clear paper jams

●

Resolve print-quality problems

●

Solve wired network problems

●

Solve wireless network problems

For more information

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/colorljM554.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 81

Customer support

Table 6-1 Customer support options

Support type Contact information

Get telephone support for your country/region

Have the printer name, serial number, date of purchase, and
problem description ready

Get 24-hour Internet support, and download software utilities and
drivers

Order additional HP service or maintenance agreements www.hp.com/go/carepack

Register the printer www.register.hp.com

Country/region phone numbers are on the yer that was in the box
with the printer or at support.hp.com.

www.hp.com/support/colorljM554

82 Chapter 6 Solve problems ENWW

Control panel help system

The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the
Help button in the upper-right corner of the screen.

For some screens, the Help opens to a global menu where you can search for specic topics. You can browse
through the menu structure by touching the buttons in the menu.

Some Help screens include animations that show specic procedures, such as clearing paper jams.

If the printer alerts of an error or warning, touch the Help button to open a message that describes the
problem. The message also contains instructions to help solve the problem.

ENWW Control panel help system 83

Restore factory settings

1

2

Introduction

Use one of the following methods to restore the printer to the original settings from the factory.

NOTE: Restoring factory settings sets most of the printer settings to their factory defaults. However, some

settings are not changed, such as language, date, time, and some network conguration settings.

Method one: Restore factory settings from the printer control panel

1. From the Home screen on the printer control panel, open the Settings menu.

2. Open the following menus:

● General

● Reset Factory Settings

3. Select Reset.

A verication message advises that completing the reset function might result in loss of data.

4. Select Reset to complete the process.

NOTE: The printer restarts automatically after the reset operation completes.

Method two: Restore factory settings from the HP Embedded Web Server (network­connected printers only)

NOTE: The steps vary according to the type of control panel.

1 Keypad control panel

2 Touchscreen control panel

1. Open the HP Embedded Web Server (EWS):

84 Chapter 6 Solve problems ENWW

a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys

to select the Ethernet menu. Press the OK button to open the menu and display the IP address or
host name.

Touchscreen control panels: On the printer control panel, touch the button, and then select the
Network

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays

on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be

safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Open the General tab.

3. On the left side of the screen, click Reset Factory Settings.

4. Click the Reset button.

NOTE: The printer restarts automatically after the reset operation completes.

icon to display the IP address or host name.

ENWW Restore factory settings 85

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel

Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner
cartridge does not need to be replaced now.

Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print
quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back
and forth end to end. Reinsert the toner cartridge into the printer and close the cover.

Cartridge is very low: The printer indicates when the cartridge level is very low. Actual cartridge life remaining
may vary. To extend the life of the toner, gently rock the cartridges back and forth end to end. Consider having a
replacement available to install when print quality is no longer acceptable. The cartridge does not need to be
replaced now unless the print quality is no longer acceptable.

Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has
ended.

Change the “Very Low” settings

You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re­establish these settings when you install a new toner cartridge.

1. From the Home screen on the printer control panel, open the Settings menu.

2. Open the following menus:

Manage Supplies

●

● Very Low Behavior

● Black Cartridge or Color Cartridges

3. Select one of the following options:

86 Chapter 6 Solve problems ENWW

● Select the Stop option to set the printer to stop printing when the cartridge reaches the Very Low

● Select the Prompt to continue option to set the printer to stop printing when the cartridge reaches the

● Select the Continue option to set the printer to alert you that the cartridge is very low, and to continue

Order supplies

Order supplies and paper www.hp.com

Order through service or support providers Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the

threshold.

Very Low threshold. You can acknowledge the prompt or replace the cartridge to resume printing.

printing beyond the Very Low setting without interaction. This can result in unsatisfactory print
quality.

printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP website, which provides options for
purchasing Original HP supplies.

ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 87

Printer does not pick up paper or misfeeds

Introduction

The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.

●

The printer does not pick up paper

●

The printer picks up multiple sheets of paper

The printer does not pick up paper

If the printer does not pick up paper from the tray, try these solutions.

1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain

inside the printer.

2. Load the tray with the correct size of paper for the job.

3. Make sure the paper size and type are set correctly on the printer control panel.

88 Chapter 6 Solve problems ENWW

4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the

appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or

markings in the tray.

NOTE: If the managed service provider has installed locking tray guides, these may not be adjustable.

Contact the managed service representative for more information on locking or unlocking of paper trays.

The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.

Figure 6-1 Size markings for Tray 1 or the multipurpose tray

Figure 6-2 Size markings for cassette trays

ENWW Printer does not pick up paper or misfeeds 89

5. Verify that the humidity in the room is within specications for this printer and that paper is being stored in

1

2

unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.

In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.

In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and ex the stack by holding it at each end and bringing the
ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the
stack of paper, and repeat this process. This process releases individual sheets without introducing static
electricity. Straighten the paper stack against a table before returning it to the tray.

Figure 6-3 Technique for exing the paper stack

6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,

and continue.

7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with

warm water. Use distilled water, if it is available.

CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth

in water and wring it out before cleaning the rollers.

The following image shows examples of the roller location for various printers.

Figure 6-4 Roller locations for Tray 1 or the multipurpose tray

The printer picks up multiple sheets of paper

If the printer picks up multiple sheets of paper from the tray, try these solutions.

1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the

paper. Return the stack of paper to the tray.

90 Chapter 6 Solve problems ENWW