HP M555dn User Manual

HP Color LaserJet Enterprise M554 HP Color LaserJet Enterprise M555

www.hp.com/videos/LaserJet www.hp.com/support/colorljM554

User Guide

HP Color LaserJet Enterprise M554, M555

User Guide

Trademark Credits

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 1, 10/2020

Adobe®, Adobe Photoshop®, Acrobat®, and PostScript

are trademarks of Adobe Systems

Incorporated.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.

macOS is a trademark of Apple Inc., registered in the U.S. and other countries.

AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries.

Google™ is a trademark of Google Inc.

Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

UNIX® is a registered trademark of The Open Group.

Table of contents

1 Printer overview ........................................................................................................................................................................................ 1

Warning icons ............................................................................................................................................................................ 2

Potential shock hazard ............................................................................................................................................................ 2

Printer views .............................................................................................................................................................................. 4

Printer front view ................................................................................................................................................. 4

Printer back view .................................................................................................................................................. 5

Interface ports ...................................................................................................................................................... 6

Control-panel view (color graphical display with keypad control panel, M554 models only) ................. 6

Control-panel view (touchscreen control panel, M555 models only) ......................................................... 8

Printer specications ............................................................................................................................................................. 11

Technical specications .................................................................................................................................... 11

Supported operating systems ......................................................................................................................... 13

Mobile printing solutions .................................................................................................................................. 14

Printer dimensions ............................................................................................................................................ 15

Power consumption, electrical specications, and acoustic emissions ................................................... 17

Operating-environment range ........................................................................................................................ 17

Printer hardware setup and software installation ............................................................................................................ 18

2 Paper trays .............................................................................................................................................................................................. 19

Load paper to Tray 1 ............................................................................................................................................................. 20

Introduction ........................................................................................................................................................ 20

Tray 1 paper orientation ................................................................................................................................... 23

Use alternative letterhead mode .................................................................................................................... 24

Load paper to Trays 2, 3, 4, and 5 ....................................................................................................................................... 25

Introduction ........................................................................................................................................................ 25

Trays 2, 3, 4, and 5 paper orientation ............................................................................................................ 27

Use alternative letterhead mode .................................................................................................................... 28

Load envelopes ...................................................................................................................................................................... 29

Introduction ........................................................................................................................................................ 29

Envelope orientation ......................................................................................................................................... 29

Load and print labels ............................................................................................................................................................. 30

Introduction ........................................................................................................................................................ 30

ENWW iii

Manually feed labels ......................................................................................................................................... 30

3 Supplies, accessories, and parts .......................................................................................................................................................... 33

Order supplies, accessories, and parts ............................................................................................................................... 34

Ordering .............................................................................................................................................................. 34

Supplies and accessories ................................................................................................................................. 34

Customer self-repair parts ............................................................................................................................... 35

Replace the toner cartridges ................................................................................................................................................ 37

Introduction ........................................................................................................................................................ 37

Toner-cartridge information ............................................................................................................................ 37

Remove and replace the cartridges ............................................................................................................... 38

Replace the toner-collection unit ........................................................................................................................................ 41

Introduction ........................................................................................................................................................ 41

Remove and replace the toner-collection unit ............................................................................................. 41

4 Print .......................................................................................................................................................................................................... 45

Print tasks (Windows) ............................................................................................................................................................ 46

How to print (Windows) .................................................................................................................................... 46

Automatically print on both sides (Windows) ............................................................................................... 46

Manually print on both sides (Windows) ........................................................................................................ 47

Print multiple pages per sheet (Windows) .................................................................................................... 47

Select the paper type (Windows) .................................................................................................................... 48

Additional print tasks ........................................................................................................................................ 49

Print tasks (macOS) ............................................................................................................................................................... 50

How to print (macOS) ........................................................................................................................................ 50

Automatically print on both sides (macOS) ................................................................................................... 50

Manually print on both sides (macOS) ........................................................................................................... 50

Print multiple pages per sheet (macOS) ........................................................................................................ 51

Select the paper type (macOS) ........................................................................................................................ 51

Additional print tasks ........................................................................................................................................ 51

Store print jobs on the printer to print later or print privately ........................................................................................ 53

Introduction ........................................................................................................................................................ 53

Create a stored job (Windows) ........................................................................................................................ 53

Create a stored job (macOS) ............................................................................................................................ 54

Print a stored job ............................................................................................................................................... 54

Delete a stored job ............................................................................................................................................ 55

Information sent to printer for Job Accounting purposes ........................................................................... 56

Mobile printing solutions ...................................................................................................................................................... 57

Introduction ........................................................................................................................................................ 57

Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing ............................................................................................ 57

HP ePrint via email ............................................................................................................................................ 58

iv ENWW

AirPrint ................................................................................................................................................................. 58

Android embedded printing ............................................................................................................................. 59

Print from a USB ash drive ................................................................................................................................................. 60

Introduction ........................................................................................................................................................ 60

Enable the USB port for printing ..................................................................................................................... 60

Print USB documents ........................................................................................................................................ 61

Print using high-speed USB 2.0 port (wired) ..................................................................................................................... 62

Enable the high-speed USB port for printing ................................................................................................ 62

5 Manage the printer ................................................................................................................................................................................. 63

Advanced conguration with HP Embedded Web Server (EWS) .................................................................................... 64

Introduction ........................................................................................................................................................ 64

How to access the HP Embedded Web Server (EWS) .................................................................................. 64

HP Embedded Web Server features ............................................................................................................... 65

Congure IP network settings .............................................................................................................................................. 72

Printer sharing disclaimer ................................................................................................................................ 72

View or change network settings ................................................................................................................... 72

Rename the printer on a network .................................................................................................................. 72

Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 73

Manually congure IPv6 TCP/IP parameters from the control panel ........................................................ 73

Link speed and duplex settings ...................................................................................................................... 74

Printer security features ....................................................................................................................................................... 75

Introduction ........................................................................................................................................................ 75

Security statements .......................................................................................................................................... 75

IP Security ........................................................................................................................................................... 75

Assign or change the system password using the HP Embedded Web Server ...................................... 75

Encryption support: HP High Performance Secure Hard Disks .................................................................. 76

Lock the formatter ............................................................................................................................................ 76

Energy-conservation settings .............................................................................................................................................. 77

Introduction ........................................................................................................................................................ 77

Set the idle settings .......................................................................................................................................... 77

Set the sleep timer and congure the printer to use 1 watt or less of power ........................................ 77

HP Web Jetadmin ................................................................................................................................................................... 78

Software and rmware updates .......................................................................................................................................... 79

6 Solve problems ....................................................................................................................................................................................... 81

Customer support .................................................................................................................................................................. 82

Control panel help system .................................................................................................................................................... 83

Restore factory settings ........................................................................................................................................................ 84

Introduction ........................................................................................................................................................ 84

Method one: Restore factory settings from the printer control panel ...................................................... 84

ENWW v

Method two: Restore factory settings from the HP Embedded Web Server (network-connected

printers only) ...................................................................................................................................................... 84

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 86

Change the “Very Low” settings ...................................................................................................................... 86

Order supplies .................................................................................................................................................... 87

Printer does not pick up paper or misfeeds ....................................................................................................................... 88

Introduction ........................................................................................................................................................ 88

The printer does not pick up paper ................................................................................................................ 88

The printer picks up multiple sheets of paper .............................................................................................. 90

Clear paper jams .................................................................................................................................................................... 94

Introduction ........................................................................................................................................................ 94

Jam locations ..................................................................................................................................................... 94

Auto-navigation for clearing paper jams ....................................................................................................... 95

Experiencing frequent or recurring paper jams? .......................................................................................... 95

13.B2.D1 tray 1 paper jam ............................................................................................................................... 96

13.B2.D2 tray 2 paper jam ............................................................................................................................... 98

13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam ................................................................................ 101

13.B right door and fuser area paper jam ................................................................................................... 104

13.E1 output bin paper jam ........................................................................................................................... 109

Resolve print-quality problems ......................................................................................................................................... 110

Introduction ...................................................................................................................................................... 110

Troubleshoot print quality ............................................................................................................................. 110

Troubleshoot color quality ............................................................................................................................ 114

Troubleshoot image defects ......................................................................................................................... 115

Solve wired network problems .......................................................................................................................................... 124

Introduction ...................................................................................................................................................... 124

Poor physical connection ............................................................................................................................... 124

The computer is using the incorrect IP address for the printer ............................................................... 124

The computer is unable to communicate with the printer ....................................................................... 125

The printer is using incorrect link and duplex settings for the network ................................................ 125

New software programs might be causing compatibility problems ...................................................... 125

The computer or workstation might be set up incorrectly ...................................................................... 125

The printer is disabled, or other network settings are incorrect ............................................................. 125

Solve wireless network problems ..................................................................................................................................... 126

Introduction ...................................................................................................................................................... 126

Wireless connectivity checklist ..................................................................................................................... 126

The printer does not print after the wireless conguration completes ................................................. 127

The printer does not print, and the computer has a third-party rewall installed .............................. 127

The wireless connection does not work after moving the wireless router or printer .......................... 127

Cannot connect more computers to the wireless printer ........................................................................ 128

The wireless printer loses communication when connected to a VPN .................................................. 128

vi ENWW

The network does not appear in the wireless networks list .................................................................... 128

The wireless network is not functioning ..................................................................................................... 128

Reduce interference on a wireless network ............................................................................................... 129

Index ........................................................................................................................................................................................................... 131

ENWW vii

viii ENWW

1 Printer overview

●

Warning icons

●

Potential shock hazard

●

Printer views

●

Printer specications

●

Printer hardware setup and software installation

For more information

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/colorljM554.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 1

Warning icons

Warning icon denitions: The following warning icons may appear on HP products. Apply appropriate caution where applicable.

●

Caution: Electric shock

●

Caution: Hot surface

●

Caution: Keep body parts away from moving parts

●

Caution: Sharp edge in close proximity

Potential shock hazard

Always follow basic safety precautions when using this product to reduce risk of injury from re or electric shock.

● Read and understand all instructions in the user guide.

● Observe all warnings and instructions marked on the product.

● Use only a grounded electrical outlet when connecting the product to a power source. If you do not know

whether the outlet is grounded, check with a qualied electrician.

● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.

2 Chapter 1 Printer overview ENWW

● Unplug this product from wall outlets before cleaning.

● Do not install or use this product near water or when you are wet.

● Install the product securely on a stable surface.

Install the product in a protected location where no one can step on or trip over the power cord.

●

ENWW Potential shock hazard 3

Printer views

●

Printer front view

●

Printer back view

●

Interface ports

●

Control-panel view (color graphical display with keypad control panel, M554 models only)

●

Control-panel view (touchscreen control panel, M555 models only)

Printer front view

1 Standard output bin

2 Control panel with color graphical display and keypad (M554 models only)

3 Hardware integration pocket for connecting accessory and third-party devices

4 Easy-access USB port

Insert a USB ash drive for printing without a computer or to update the printer rmware.

NOTE: An administrator must enable this port before use.

5 Right door (access to the fuser and for clearing jams)

6 Tray 1

7 Model name

8 Tray 2

9 Front door (access to the toner cartridges)

10 On/o button

11 Control panel with color touchscreen display (M555 models only)

12 Lower-right door (access for clearing jams)

13 1 x 550-sheet paper feeder, Tray 3 (included with the M555x model, optional for the other models)

4 Chapter 1 Printer overview ENWW

Printer back view

1 Formatter cover

2 Toner-collection-unit door

3 Formatter (contains the interface ports)

4 Power connection

5 Serial number and product number label

ENWW Printer views 5

Interface ports

1 Local area network (LAN) Ethernet (RJ-45) network port

2 Hi-Speed USB 2.0 printing port

3 USB port for connecting external USB devices (this port might be covered)

NOTE: For easy-access USB printing, use the USB port near the control panel.

Control-panel view (color graphical display with keypad control panel, M554 models only)

Use the control panel to obtain printer and job status information and to congure the printer.

NOTE: For more information about the printer-control-panel features, go to www.hp.com/support/colorljM554.

Select Manuals, and then select General reference.

6 Chapter 1 Printer overview ENWW

1 Reset button Select the Reset button to clear changes, release the printer from a paused state, reset the copy count

eld, display hidden errors, and restore the default settings (including the language and keyboard layout).

2 Sign In or Sign Out icon Select the Sign In button to access secured features.

Select the Sign Out button to sign out of the printer. The printer restores all options to the default settings.

3 Applications area Select any of the icons to open the application.

Home button

NOTE: This icon displays only if the administrator has congured the printer to require permission for

access to features.

NOTE: The available applications vary by printer. The administrator can congure which applications

appear and the order in which they appear.

Returns to the Home screen

ENWW Printer views 7

Information button

Select the information button to access several types of printer information. Select the items on the screen for the following information:

● Display Language: Change the language setting for the current user session.

● Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or

other device.

● Wireless: View or change wireless connection settings (for the M554 model, only when an

optional wireless accessory is installed).

● Ethernet: View or change Ethernet connection settings.

● HP Web Services: View information to connect and print to the printer using HP Web Services

(ePrint).

Help button

Back button

8 Up arrow button Navigates to the previous item or widget in the list, or increases the value of numeric items

Message Center button

Left arrow button

11 OK button Saves the selected value for an item, activates a focused button, or clears an error condition when the

Right arrow button

Start button

14 Down arrow button Navigates to the next item or widget in the list, or decreases the value of numeric items

Cancel button

Clear button

17 Sign In or Sign Out button Press the Sign In button to access secured features.

Provides a list of help topics or information about a topic when using the Home screen, an app, an option, or a feature

Backs up one level in the menu tree or backs up one numeric entry

Displays the Message Center

Navigates to the previous item, widget, or level in a menu tree (but does not exit the app), or decreases the value of numeric items

condition is clearable

Navigates to the next item, widget, or level in a menu tree, or increases the value of numeric items

Starts the print job

Pauses the printer and displays a message conrming the job cancellation, if there is an active job

Clears the entire entry in an input eld

Press the Sign Out button to sign out of the printer. The printer restores all options to the default settings.

18 Numeric keypad Enters numeric values

19 Home-screen page

indicator

Indicates the number of pages on the Home screen or in an application. The current page is highlighted. Use the arrow buttons to scroll between pages.

Control-panel view (touchscreen control panel, M555 models only)

The Home screen provides access to the printer features and indicates the current status of the printer.

Return to the Home screen at any time by touching the Home button on the left side of the printer control panel, or touch the Home button in the upper-left corner of most screens.

NOTE: For more information about the printer-control-panel features, go to www.hp.com/support/colorljM554’

Select Manuals, and then select General reference.

NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.

8 Chapter 1 Printer overview ENWW

1 Reset button Touch the Reset button to clear changes, release the printer from a paused state, reset the copy count

eld, display hidden errors, and restore the default settings (including the language and keyboard layout).

2 Sign In or Sign Out button Touch the Sign In button to access secured features.

Touch the Sign Out button to sign out of the printer. The printer restores all options to the default settings.

NOTE: This button displays only if the administrator has congured the printer to require permission

for access to features.

Information button

Help button

5 Current time Displays the current time.

6 Applications area Touch any of the icons to open the application. Swipe the screen sideways to access more applications.

7 Home-screen page

indicator

Home button

Touch the information button to access a screen that provides access to several types of printer information. Touch the buttons at the bottom of the screen for the following information:

● Display Language: Change the language setting for the current user session.

● Sleep Mode: Place the printer into sleep mode.

● Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or

other device with Wi-Fi.

● Wireless: View or change wireless connection settings (wireless models only).

● Ethernet: View or change Ethernet connection settings.

● HP Web Services: View information to connect and print to the printer using HP Web Services

(ePrint).

Touch the Help button to open the embedded help system.

NOTE: The available applications vary by printer. The administrator can congure which applications

appear and the order in which they appear.

Indicates the number of pages on the Home Screen or in an application. The current page is highlighted. Swipe the screen sideways to scroll between pages.

Touch the Home button to return to the Home screen.

ENWW Printer views 9

How to use the touchscreen control panel

Use the following actions to use the printer touchscreen control panel.

Action Description Example

Touch Touch an item on the screen to select that item

or open that menu. Also, when scrolling through menus, briey touch the screen to stop the scrolling.

Swipe Touch the screen and then move your nger

horizontally to scroll the screen sideways.

Scroll Touch the screen and then move your nger

vertically to scroll the screen up and down. When scrolling through menus, briey touch the screen to stop the scrolling.

Touch the Settings icon to open the Settings app.

Swipe until the Settings app displays.

Scroll through the Settings app.

10 Chapter 1 Printer overview ENWW

Printer specications

IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.

For current information, see www.hp.com/support/colorljM554.

●

Technical specications

●

Supported operating systems

●

Mobile printing solutions

●

Printer dimensions

●

Power consumption, electrical specications, and acoustic emissions

●

Operating-environment range

Technical specications

Model name Product number

M554dn 7ZU81A

M555dn 7ZU78A

M555x 7ZU79A

Table 1-1 Paper handling specications

Paper handling features M554dn M555dn M555x

Tray 1 (100-sheet capacity)

Tray 2 (550-sheet capacity)

1 x 550-sheet paper feeder

NOTE: Can accept up to three 1 x 550-

sheet paper feeders.

Automatic duplex printing

Printer stand Optional Optional Optional

Table 1-2 Connectivity specications

Connectivity features M554dn M555dn M555x

10/100/1000 Ethernet LAN connection with IPv4 and IPv6

Hi-Speed USB 2.0

Easy-access USB port for printing without a computer and upgrading the rmware

Optional Optional

Hardware Integration Pocket for connecting accessory and third-party devices

HP Internal USB Ports Optional Optional Optional

ENWW Printer specications 11

Table 1-2 Connectivity specications (continued)

Connectivity features M554dn M555dn M555x

HP Jetdirect LAN Accessory Optional Optional Optional

HP Jetdirect 3100w BLE/NFC/Wireless Accessory for printing from mobile devices

NOTE: Connected via the Hardware

Integration Pocket or the rear host USB port. The HP Jetdirect 3100w BLE/NFC/ Wireless Accessory requires the HP Internal USB ports accessory.

Optional Optional Optional

Table 1-3 Print specications

Print features M554dn M555dn M555x

Prints 56 pages per minute (ppm) on A4 and 35 ppm on letter-size paper

Prints 56 ppm on A4 and 40 ppm on letter-size paper

Easy-access USB printing (no computer required)

Store jobs in the printer memory to print later or print privately

Not available

Not available Not available

Table 1-4 Mass storage

Mass storage M554dn M555dn M555x

4 GB embedded Multi-Media Controller (eMMC)

HP Secure High Performance Hard Disk Drive FIPS Drive

Optional Optional Optional

Table 1-5 Other specications

Feature M554dn M555dn M555x

1 GB base memory

NOTE: The base memory is expandable to

2 GB by adding a DIMM memory module.

Security: HP Trusted Platform Module for encrypting all data that passes through the printer

2.7-inch color graphics display with 10-key Not available Not available

Color touchscreen control panel Not available

12 Chapter 1 Printer overview ENWW

Supported operating systems

Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.

UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.

The following information applies to the printer-specic Windows HP PCL 6 print drivers, HP print drivers for macOS, and to the software installer.

Windows: Download HP Easy Start from 123.hp.com to install the HP print driver. Or, go to the printer-support website for this printer: www.hp.com/support/colorljM554 to download the print driver or the software installer to install the HP print driver.

macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com or from the Printer Support page, and then use HP Easy Start to install the HP print driver.

1. Go to 123.hp.com.

2. Follow the steps provided to download the printer software.

Table 1-6 Supported operating systems and print drivers

Operating system Print driver (for Windows, or the installer on the web for macOS)

Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is installed for this

Windows 8, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is installed for this

operating system as part of the software installation.

Windows 8.1, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print driver is installed for this

operating system as part of the software installation.

Windows 10, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print driver is installed for this

operating system as part of the software installation.

Windows Server 2008 R2, SP 1, 64-bit The PCL 6 printer-specic print driver is available for download from