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LASERJET ENTERPRISE 500 MFP
User Guide
2
M525
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HP LaserJet Enterprise 500 MFP M525
User Guide
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Copyright and License
© 2012 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Part number: CF116-90912
Edition 1, 5/2012
Trademark Credits
®
, Adobe Photoshop®, Acrobat®, and
Adobe
PostScript
®
are trademarks of Adobe
Systems Incorporated.
Apple and the Apple logo are trademarks of
Apple Computer, Inc., registered in the U.S.
and other countries. iPod is a trademark of
Apple Computer, Inc. iPod is for legal or
rightholder-authorized copying only. Don't
steal music.
Microsoft®, Windows®, Windows® XP,
and Windows Vista® are U.S. registered
trademarks of Microsoft Corporation.
®
is a registered trademark of The
UNIX
Open Group.
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Table of contents
1 Product introduction ......................................................................................................... 1
Product views .......................................................................................................................... 2
Product front view ..................................................................................................... 2
Product back view ..................................................................................................... 3
Interface ports ........................................................................................................... 4
Serial number and model number location ................................................................... 5
Control panel .......................................................................................................................... 6
Control-panel Home screen ........................................................................................ 6
Control-panel cleaning ............................................................................................... 7
Control-panel help ..................................................................................................... 7
Product reports ........................................................................................................................ 9
2 Connect the product and install software ........................................................................ 11
Connect the product to a computer by using a USB cable and install the software (Windows) ......... 12
Connect the product to a network by using a network cable and install the software (Windows) ...... 13
Configure the IP address .......................................................................................... 13
Install the software ................................................................................................... 14
Connect the product to a computer by using a USB cable and install the software (Mac) ................. 15
Connect the product to a network by using a network cable and install the software (Mac) ............. 16
Configure the IP address .......................................................................................... 16
Install the software ................................................................................................... 17
3 Input trays and output bins ............................................................................................ 19
Supported paper sizes ............................................................................................................ 20
Supported paper types ........................................................................................................... 23
Configure trays ...................................................................................................................... 24
Configure a tray when loading paper ........................................................................ 24
Configure a tray to match print job settings ................................................................ 24
Configure a tray by using the control panel ................................................................ 24
Alternative letterhead mode ..................................................................................................... 25
Tray 1 .................................................................................................................................. 26
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Tray capacity and paper orientation .......................................................................... 26
Load Tray 1 ............................................................................................................ 27
Tray 2 and the optional 500-sheet trays .................................................................................... 29
Tray capacity and paper orientation .......................................................................... 29
Load Tray 2 or the optional 500-sheet trays ................................................................ 30
Use paper output options ........................................................................................................ 32
Print to the standard output bin ................................................................................. 32
Print to the rear output bin ........................................................................................ 32
Use the convenience stapler (stapling models only) ..................................................................... 33
4 Parts, supplies, and accessories ...................................................................................... 35
Order parts, accessories, and supplies ..................................................................................... 36
HP policy on non-HP supplies .................................................................................................. 37
HP anticounterfeit Web site ..................................................................................................... 38
Print when a toner cartridge is at estimated end of life ................................................................ 39
Enable or disable the Very Low Settings options from the control panel ......................................... 40
Customer self-repair parts ........................................................................................................ 41
Accessories ........................................................................................................................... 43
Toner cartridge ...................................................................................................................... 44
Toner cartridge view ................................................................................................ 45
Toner cartridge information ...................................................................................... 46
Recycle toner cartridge ............................................................................. 46
Toner-cartridge storage ............................................................................. 46
HP policy on non-HP toner cartridges .......................................................... 46
Replace the toner cartridge ...................................................................................... 47
Staples (stapling models only) .................................................................................................. 50
Load staples ........................................................................................................... 50
5 Print ............................................................................................................................... 53
Supported print drivers (Windows) ........................................................................................... 54
HP Universal Print Driver (UPD) ................................................................................. 54
UPD installation modes ............................................................................. 55
Change print-job settings (Windows) ........................................................................................ 56
Change the settings for all print jobs until the software program is closed ....................... 56
Change the default settings for all print jobs ............................................................... 56
Change the product configuration settings .................................................................. 56
Change print-job settings (Mac OS X) ....................................................................................... 57
Change the settings for all print jobs until the software program is closed ....................... 57
Change the default settings for all print jobs ............................................................... 57
Change the product configuration settings .................................................................. 57
Print tasks (Windows) ............................................................................................................. 58
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Use a printing shortcut (Windows) ............................................................................. 58
Create printing shortcuts (Windows) .......................................................................... 60
Automatically print on both sides (Windows) .............................................................. 63
Print multiple pages per sheet (Windows) ................................................................... 65
Select the page orientation (Windows) ...................................................................... 67
Select the paper type (Windows) .............................................................................. 69
Print the first or last page on different paper (Windows) ............................................... 72
Scale a document to fit page size (Windows) ............................................................. 75
Create a booklet (Windows) ..................................................................................... 77
Print tasks (Mac OS X) ............................................................................................................ 79
Use a printing preset (Mac OS X) .............................................................................. 79
Create a printing preset (Mac OS X) ......................................................................... 79
Automatically print on both sides (Mac OS X) ............................................................. 79
Print multiple pages per sheet (Mac OS X) .................................................................. 79
Select the page orientation (Mac OS X) ..................................................................... 80
Select the paper type (Mac OS X) ............................................................................. 80
Print a cover page (Mac OS X) ................................................................................. 80
Scale a document to fit page size (Mac OS X) ............................................................ 81
Create a booklet (Mac OS X) ................................................................................... 81
Additional print tasks (Windows) ............................................................................................. 82
Cancel a print job (Windows) ................................................................................... 82
Select the paper size (Windows) ............................................................................... 82
Select a custom paper size (Windows) ...................................................................... 83
Print watermarks (Windows) ..................................................................................... 83
Additional print tasks (Mac OS X) ............................................................................................ 84
Cancel a print job (Mac OS X) ................................................................................. 84
Select the paper size (Mac OS X) .............................................................................. 84
Select a custom paper size (Mac OS X) ..................................................................... 84
Print watermarks (Mac OS X) .................................................................................... 85
Store print jobs on the product ................................................................................................. 86
Create a stored job (Windows) ................................................................................. 86
Create a stored job (Mac OS X) ............................................................................... 88
Print a stored job ..................................................................................................... 89
Delete a stored job .................................................................................................. 89
Add a job-separator page (Windows) ...................................................................................... 90
Use HP ePrint ......................................................................................................................... 91
Use the HP ePrint Mobile Driver ............................................................................................... 92
Use Apple AirPrint .................................................................................................................. 93
Use HP Smart Print (Windows) ................................................................................................. 94
Use easy-access USB printing .................................................................................................. 95
Print easy-access USB documents .............................................................................. 95
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6 Copy .............................................................................................................................. 97
Set new default copy settings ................................................................................................... 98
Restore default copy settings .................................................................................................. 1 0 0
Make a single copy .............................................................................................................. 101
Make multiple copies ............................................................................................................ 102
Copy a multiple-page original ............................................................................................... 104
Collate a copy job ............................................................................................................... 106
Copy on both sides (duplex) .................................................................................................. 108
Copy on both sides automatically ............................................................................ 108
Copy on both sides manually ................................................................................. 109
Reduce or enlarge a copy image ........................................................................................... 111
Optimize copy quality for text or pictures ................................................................................ 113
Adjust the copy lightness/darkness ......................................................................................... 114
Set the paper size and type for copying on special paper ......................................................... 116
Use Job Build mode .............................................................................................................. 117
Copy a book ....................................................................................................................... 118
Copy a photo ...................................................................................................................... 120
7 Scan/send .................................................................................................................... 123
Set up scan/send features ..................................................................................................... 124
Change default scan/send settings from the product control panel ............................................. 126
Send a scanned document to a network folder ......................................................................... 128
Send a scanned document to a folder in the product memory .................................................... 131
Send a scanned document to a USB flash drive ....................................................................... 132
Send a scanned document to one or more email addresses ....................................................... 135
Use the address book to send email ....................................................................................... 138
Add contacts to the address book from the product control panel ................................ 138
Send a document to email by using the address book ................................................ 140
Scan a photo ....................................................................................................................... 143
8 Fax .............................................................................................................................. 145
Configure required fax settings .............................................................................................. 146
Fax Setup Wizard ................................................................................................. 146
Set or verify the date and time ................................................................................ 147
Set or verify the date/time format ............................................................................ 147
Configure fax dialing settings ................................................................................................ 149
Configure general fax send settings ........................................................................................ 151
Configure fax billing codes ................................................................................................... 152
Configure default options for fax send jobs ............................................................................. 153
Configure fax receive settings ................................................................................................ 154
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Use a fax printing schedule ................................................................................................... 155
Block incoming faxes ............................................................................................................ 156
Create a blocked-fax list ........................................................................................ 156
Delete numbers from the blocked-fax list ................................................................... 156
Configure default options for fax receive jobs .......................................................................... 157
Fax archiving and forwarding ............................................................................................... 158
Enable fax archiving .............................................................................................. 158
Enable fax forwarding ........................................................................................... 158
Create a speed dial list ......................................................................................................... 160
Add a number to an existing speed dial list ............................................................................. 163
Delete a speed dial list ......................................................................................................... 164
Delete a single number from a speed dial list ........................................................................... 165
Send a fax by entering numbers manually ............................................................................... 166
Send a fax by using a speed dial ........................................................................................... 168
Search a speed-dial list by name ............................................................................................ 170
Send a fax by using fax address book numbers ....................................................................... 171
Search the fax address book ................................................................................................. 173
Cancel a fax ....................................................................................................................... 174
Fax reports .......................................................................................................................... 175
Fax activity log ..................................................................................................... 175
Billing code report ................................................................................................. 176
Blocked fax list report ............................................................................................ 176
Speed dial list report ............................................................................................. 176
Fax call report ...................................................................................................... 176
9 Manage the product ..................................................................................................... 177
Configure IP network settings ................................................................................................. 178
Printer sharing disclaimer ....................................................................................... 178
View or change network settings ............................................................................. 178
Manually configure IPv4 TCP/IP parameters from the control panel ............................. 178
Manually configure IPv6 TCP/IP parameters from the control panel ............................. 179
HP Embedded Web Server ................................................................................................... 180
Open the HP Embedded Web Server ...................................................................... 180
HP Embedded Web Server features ......................................................................... 181
Information tab ...................................................................................... 181
General tab ........................................................................................... 181
Copy/Print tab ....................................................................................... 182
Scan/Digital Send tab ............................................................................ 183
Fax tab (Fax models only) ....................................................................... 184
Troubleshooting tab ................................................................................ 184
Security tab ........................................................................................... 185
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HP Web Services tab .............................................................................. 185
Networking tab ...................................................................................... 185
Other Links list ....................................................................................... 185
HP Utility (Mac OS X) ........................................................................................................... 187
Open HP Utility ..................................................................................................... 187
HP Utility features .................................................................................................. 187
Use HP Web Jetadmin software ............................................................................................. 189
Economy settings ................................................................................................................. 190
Print with EconoMode ............................................................................................ 190
Optimize speed or energy use ................................................................................ 190
Set sleep mode ..................................................................................................... 191
Set the sleep schedule ............................................................................................ 191
Product security features ........................................................................................................ 193
Security statements ................................................................................................ 193
IP Security ............................................................................................................ 193
Sign in to the product ............................................................................................ 193
Assign a system password ...................................................................................... 193
Encryption support: HP High-Performance Secure Hard Disks ...................................... 194
Lock the formatter cage .......................................................................................... 194
Upgrade the product firmware ............................................................................................... 195
10 Solve problems ........................................................................................................... 197
Solve problems checklist ....................................................................................................... 198
Factors that affect product performance .................................................................................. 200
Restore factory-set defaults ..................................................................................................... 201
Control-panel help ................................................................................................................ 202
Paper feeds incorrectly or becomes jammed ............................................................................ 203
The product does not pick up paper ........................................................................ 203
The product picks up multiple sheets of paper ........................................................... 203
The document feeder jams, skews, or picks up multiple sheets of paper ....................... 204
Prevent paper jams ................................................................................................ 204
Clear jams .......................................................................................................................... 205
Auto-navigation for clearing jams ............................................................................ 205
Jam locations ........................................................................................................ 205
Clear jams in the document feeder .......................................................................... 206
Clear jams in the output-bin area ............................................................................ 207
Clear jams in Tray 1 .............................................................................................. 208
Clear jams in Tray 2 or an optional 500-sheet tray ................................................... 210
Clear jams in the toner-cartridge area ...................................................................... 214
Clear jams in the rear-door and the fuser area .......................................................... 216
Clear jams in the duplexer ..................................................................................... 219
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Change jam recovery ........................................................................................................... 225
Improve print quality ............................................................................................................. 226
Print from a different software program .................................................................... 226
Set the paper-type setting for the print job ................................................................ 226
Check the paper type setting (Windows) ................................................... 226
Check the paper type setting (Mac OS X) .................................................. 226
Check the toner-cartridge status .............................................................................. 227
Print a cleaning page ............................................................................................ 227
Visually inspect the toner cartridge .......................................................................... 228
Check paper and the printing environment ............................................................... 228
Use paper that meets HP specifications ..................................................... 228
Check the environment ............................................................................ 229
Check the EconoMode settings ............................................................................... 229
Try a different print driver ....................................................................................... 230
Set the individual tray alignment ............................................................................. 231
Improve copy quality ............................................................................................................ 232
Check the scanner glass for dirt or smudges ............................................................. 232
Calibrate the scanner ............................................................................................ 233
Check the paper settings ........................................................................................ 234
Check the paper size and type configuration ............................................. 234
Select the tray to use for the copy ............................................................. 234
Check the image-adjustment settings ........................................................................ 234
Optimize copy quality for text or pictures ................................................................. 234
Edge-to-edge copying ............................................................................................ 235
Clean the pickup rollers and separation pad in the document feeder ........................... 235
Improve scan quality ............................................................................................................ 237
Check the scanner glass for dirt or smudges ............................................................. 237
Check the resolution settings ................................................................................... 238
Check the image-adjustment settings ........................................................................ 239
Optimize scan quality for text or pictures ................................................................. 239
Check the output-quality settings .............................................................................. 239
Clean the pickup rollers and separation pad in the document feeder ........................... 240
Improve fax quality .............................................................................................................. 242
Check the scanner glass for dirt or smudges ............................................................. 242
Check the send-fax resolution settings ...................................................................... 243
Check the image-adjustment settings ........................................................................ 244
Optimize fax quality for text or pictures ................................................................... 244
Check the error-correction settings ........................................................................... 244
Send to a different fax machine .............................................................................. 245
Clean the pickup rollers and separation pad in the document feeder ........................... 245
Check the fit-to-page setting .................................................................................... 246
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Check the sender's fax machine .............................................................................. 247
The product does not print or it prints slowly ............................................................................ 248
The product does not print ...................................................................................... 248
The product prints slowly ........................................................................................ 249
Solve easy-access USB printing problems ................................................................................ 250
The Retrieve From USB Settings menu does not open when you insert the USB flash drive 250
The file does not print from the USB flash drive ......................................................... 250
The file that you want to print is not listed in the Retrieve from USB menu ..................... 251
Solve USB connection problems ............................................................................................. 252
Solve wired network problems ............................................................................................... 253
The product has a poor physical connection. ............................................................ 253
The computer is using the incorrect IP address for the product ..................................... 253
The computer is unable to communicate with the product ........................................... 254
The product is using incorrect link and duplex settings for the network ......................... 254
New software programs might be causing compatibility problems .............................. 254
The computer or workstation might be set up incorrectly ............................................. 254
The product is disabled, or other network settings are incorrect ................................... 254
Solve fax problems ............................................................................................................... 255
Checklist for solving fax problems ........................................................................... 255
What type of phone line are you using? .................................................... 255
Are you using a surge-protection device? .................................................. 255
Are you using a phone company voice-messaging service or an answering
machine? .............................................................................................. 256
Does your phone line have a call-waiting feature? ...................................... 256
Check fax accessory status ..................................................................................... 256
General fax problems ............................................................................................ 257
Use Fax over VoIP networks .................................................................................... 258
Problems with receiving faxes ................................................................................. 258
Problems with sending faxes ................................................................................... 260
Fax error codes .................................................................................................... 261
Fax error messages on the product control panel ...................................................... 261
Send-fax messages ................................................................................. 263
Receive-fax messages ............................................................................. 264
Service settings ..................................................................................................... 264
Settings in the Troubleshooting menu ........................................................ 265
Solve product software problems (Windows) ........................................................................... 266
A print driver for the product is not visible in the Printer folder .................................... 266
An error message was displayed during the software installation ................................ 266
The product is in Ready mode, but nothing prints ...................................................... 266
Solve product software problems (Mac OS X) .......................................................................... 268
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The product name does not appear in the product list in the Print & Fax or the Print &
Scan list ............................................................................................................... 268
A print job was not sent to the product that you wanted ............................................. 268
When connected with a USB cable, the product does not appear in the Print & Fax or
the Print & Scan list after the driver is selected .......................................................... 268
Remove software (Windows) ................................................................................................. 270
Remove the print driver (Mac OS X) ....................................................................................... 271
Index ............................................................................................................................... 273
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1 Product introduction
Product views
●
Control panel
●
Product reports
●
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Product views
4
4
3
Product front view
2
1 Latch to release the document-feeder cover (access for clearing jams)
2 Document-feeder input tray
3 Document-feeder output bin
4 Control panel with color touchscreen display
5 Home button (returns the product to the Home screen)
NOTE: The button is on the side of the control panel.
6 Convenience stapler (M525f model only)
7 On/off button
8Optional Tray 3
9Optional Tray 4
10 Tray 2
11 Tray 1
12 Front-door-release button (access to the toner cartridge)
13 Standard output bin
14 Hardware integration pocket (for connecting third-party devices)
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15 Easy-access USB port (for printing and scanning without a computer)
16 Handle to raise the scanner lid
Product back view
1 Rear door and face-up output bin (access for clearing jams)
2 Dust cover for Tray 2 (for printing on Legal-size paper)
3 Power connection
4 Formatter (contains the interface ports)
5 Slot for a cable-type security lock
6 Right-side cover (slide back for access to the formatter)
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Product views
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Interface ports
1
2
3
4
5
1 Local area network (LAN) Ethernet (RJ-45) network port
2 USB port for connecting external USB devices
3 Hi-Speed USB 2.0 printing port
4 Foreign interface harness (for connecting external devices)
5 Fax port (M525f model only)
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Serial number and model number location
The serial number and model number are listed on an identification label located on the back of the
product. The serial number contains information about the country/region of origin, the product
version, production code, and the production number of the product.
Model name Model number
M525dn CF116A
M525f CF117A
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Product views
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Control panel
Control-panel Home screen
The Home screen provides access to the product features and indicates the current status of the product.
You can return to the Home screen at any time by pressing the Home button on the right side of the
product control panel.
NOTE: HP regularly updates features that are available in the product firmware. To take advantage
of the most current features, upgrade the product firmware. To download the most recent firmware
upgrade file, go to
NOTE: The features that appear on the Home screen can vary, depending on the product
configuration.
3 6 7 8 9 4 5
2
1
www.hp.com/go/lj500MFPM525_firmware.
10
11
12
1 Refresh button Touch the Refresh button to clear changes and restore the default settings.
2 Sign In or Sign Out Touch the Sign In button to access secured features.
Touch the Sign Out button to sign out of the product if you have signed in for access to
secured features. After you sign out, the product restores all options to the default settings.
3 Stop button Touch the Stop button to pause the current job. The Job Status screen opens, and then you can
cancel or continue the job.
4 Start button Touch the Start button to start a copy job.
5 Product status The status line provides information about the overall product status.
6 Language Selection
button
7 Sleep button Touch the Sleep button to put the product into Sleep mode.
8 Network button Touch the Network button to find information about the network connection.
9 Help button Touch the Help button to open the embedded help system.
Touch the Language Selection button to select the language for the control-panel display.
10 Copies field The Copies field indicates the number of copies that the product is set to make.
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11 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.
12 Features Depending on the product configuration, the features that appear in this area can include any
of the following items:
Quick Sets
●
Copy
●
E-mail
●
Fax (for products that have fax installed)
●
Save to USB
●
Save to Network Folder
●
Save to Device Memory
●
Retrieve from USB
●
Retrieve from Device Memory
●
Job Status
●
Supplies
●
Trays
●
Control-panel cleaning
Clean the control panel with a soft, lint-free cloth. Do not use paper towels or tissues because they are
abrasive and could damage the screen. If necessary to remove stubborn debris, moisten the cloth with
water or glass cleaner.
Control-panel help
The product has a built-in Help system that explains how to use each screen. To open the Help system,
touch the Help
For some screens, the Help opens to a global menu where you can search for specific topics. You can
browse through the menu structure by touching the buttons in the menu.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options
for that screen.
If the product alerts you of an error or warning, touch the Error
open a message that describes the problem. The message also contains instructions to help solve the
problem.
button in the upper-right corner of the screen.
Administration
●
Device Maintenance
●
button or the Warning button to
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Control panel
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You can print or view a report of the complete Administration menu so you can more easily navigate to
the individual settings you need.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
Reports
●
Configuration/Status Pages
●
3. Select the Administration Menu Map option.
4. Touch the Print button to print the report. Touch the View button to view the report.
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Product reports
Product reports provide details about the product and its current configuration. Use the following
procedure to print or view the reports:
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the Reports menu.
3. Select one of the report categories:
Configuration/Status Pages
●
Fax Reports (fax models only)
●
Other Pages
●
4. Select the name of the report you want to review, and then touch the Print button to print it or
touch the View button to review the settings on the control-panel display.
NOTE: Some pages do not have the View option.
Table 1-1 Reports menu
First level Second level Description
Configuration/Status Pages Administration Menu Map Shows the structure of the Administration
menu.
Current Settings Page Shows the current settings for each option in
the Administration menu.
Configuration Page Shows the product settings and installed
accessories.
Supplies Status Page Shows the approximate remaining life for the
supplies; reports statistics on total number of
pages and jobs processed, serial number,
page counts, and maintenance information.
HP provides approximations of the
remaining life for the supplies as a customer
convenience. The actual remaining supply
levels might be different than the
approximations provided.
Usage Page Shows a count of all paper sizes that have
passed through the product; lists whether
they were simplex or duplex, and reports the
page count.
File Directory Page Shows the file name and folder name for files
that are stored in the product memory.
Web Services Status Page Shows the detected Web Services for the
product.
Fax Reports Fax Activity Log Contains a list of the faxes that have been
sent from or received by this product.
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Product reports
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Table 1-1 Reports menu (continued)
First level Second level Description
Billing Codes Report A list of billing codes that have been used for
outgoing faxes. This report shows how many
sent faxes were billed to each code.
Blocked Fax List A list of phone numbers that are blocked
from sending faxes to this product.
Speed Dial List Shows the speed dials that have been set up
for this product.
Fax Call Report A detailed report of the last fax operation,
either sent or received.
Other Pages PCL Font List Prints the available PCL fonts.
PS Font List Prints the available HP postscript level 3
emulation fonts.
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2 Connect the product and install
software
Connect the product to a computer by using a USB cable and install the software (Windows)
●
Connect the product to a network by using a network cable and install the software (Windows)
●
Connect the product to a computer by using a USB cable and install the software (Mac)
●
Connect the product to a network by using a network cable and install the software (Mac)
●
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Connect the product to a computer by using a USB cable and install the software (Windows)
This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a
cable that is no longer than 2 m (6.5 ft).
CAUTION: Do not connect the USB cable until the installation software prompts you to connect it.
1. Close all open programs on the computer.
2. Install the software from the CD, and follow the on-screen instructions.
3. When prompted, select the Directly connect to this computer using USB cable option,
and then click the Next button.
4. When the software prompts you, connect the USB cable to the product and the computer.
5. At the end of the installation, click the Finish button, or click the More Options button to install
more software or configure basic digital sending features for the product.
6. Print a page from any program to make sure that the software is correctly installed.
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Connect the product to a network by using a network cable and install the software (Windows)
Configure the IP address
1. Make sure the product is turned on and that the Ready message displays on the product control-
panel display.
2. Connect the network cable to the product and to the network.
3. Wait for 60 seconds before continuing. During this time, the network recognizes the product and
assigns an IP address or host name for the product.
4. From the Home screen on the product control panel, touch the Network
product IP address or host name.
If the Network
configuration page.
a. From the Home screen on the product control panel, scroll to and touch the Administration
button.
b. Open the following menus:
●
●
●
c. Touch the View button to view the information on the control panel, or touch the Print button
to print the pages.
button is not visible, you can find the IP address or host name by printing a
Reports
Configuration/Status Pages
Configuration Page
button to identify the
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Connect the product to a network by using a network cable and install the software (Windows)
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d. Find the IP address on the Jetdirect page.
Jetdirect Page
5. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure
the IP address. Otherwise, the network configuration was successful.
IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must
manually configure the IP address.
Install the software
HP Color LaserJet
Page 1
1. Close all programs on the computer.
2. Install the software from the CD.
3. Follow the on-screen instructions.
4. When prompted, select the Connect through a wired network option.
5. From the list of available products, select the one that has the correct IP address. If the product is
not listed, manually enter the product's IP Address, Host Name, or Hardware Address.
6. At the end of the installation, click the Finish button, or click the More Options button to install
more software or configure basic digital sending features for the product.
7. Print a page from any program to make sure that the software is correctly installed.
14 Chapter 2 Connect the product and install software ENWW
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Connect the product to a computer by using a USB cable and install the software (Mac)
This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a
cable that is no longer than 2 m (6.5 ft).
1. Connect the USB cable to the product and the computer.
2. Install the software from the CD.
3. Click the product icon, and follow the on-screen instructions.
4. Click the Close button.
5. Print a page from any program to make sure that the software is correctly installed.
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Connect the product to a computer by using a USB cable and install the software (Mac)
15
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Connect the product to a network by using a network cable and install the software (Mac)
Configure the IP address
1. Make sure the product is turned on and that the Ready message displays on the product control-
panel display.
2. Connect the network cable to the product and to the network.
3. Wait for 60 seconds before continuing. During this time, the network recognizes the product and
assigns an IP address or host name for the product.
4. From the Home screen on the product control panel, touch the Network
product IP address or host name.
If the Network
configuration page.
a. From the Home screen on the product control panel, scroll to and touch the Administration
button.
b. Open the following menus:
●
●
●
c. Touch the View button to view the information on the control panel, or touch the Print button
to print the pages.
button is not visible, you can find the IP address or host name by printing a
Reports
Configuration/Status Pages
Configuration Page
button to identify the
16 Chapter 2 Connect the product and install software ENWW
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d. Find the IP address on the Jetdirect page.
Jetdirect Page
5. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure
the IP address. Otherwise, the network configuration was successful.
IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must
manually configure the IP address.
Install the software
HP Color LaserJet
Page 1
1. Close all programs on the computer.
2. Install the software from the CD.
3. Click the product icon, and follow the on-screen instructions.
4. Click the Close button when the installation is complete.
NOTE: Complete the following steps after completing the printing-system software installation
only if you did not add a printer when running the installer.
5.
At the computer, open the Apple
menu, click the System Preferences menu, and then click
the Print & Fax icon (OS X v10.5 and 10.6) or the Print & Scan icon (OS X v10.7).
6. Click the plus symbol (+).
7. Use either Bonjour (default browser) or IP Printing for the network connection.
NOTE: Bonjour is the easiest and best method to use if the product is installed on your local
network.
IP Printing must be used to install the product on a different network.
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Connect the product to a network by using a network cable and install the software (Mac)
17
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If you are using Bonjour, complete the following steps:
a. Click the Default Browser tab.
b. Select the product from the list. The software verifies that the product is connected to the
network. The Print Using field is automatically populated with the correct PPD for the
product.
NOTE: If you are on a network that has more than one product, print a configuration page
and match the Bonjour Printer Name to the name on the list to identify the product that you
are installing.
NOTE: If the product does not appear in the list, verify that the product is on and
connected to the network, then try turning the product off and then on again. If the product
PPD is not in the Print Using drop-down list, turn the computer off and then on again, and
then restart the setup process.
c. Click the Add button to complete the setup process.
If you are using the IP Printing method, complete the following steps:
a. Click the IP Printer tab.
b. Choose HP Jet Direct – Socket from the Protocol drop-down menu. This is the
recommended setting for HP products.
c. Type the IP address into the Address field on the add printer screen.
d. The Name, Location, and Print Using information are automatically filled in. If the
product PPD is not in the Print Using field, turn the computer off and then on again, and
then restart the setup process.
18 Chapter 2 Connect the product and install software ENWW
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3 Input trays and output bins
Supported paper sizes
●
Supported paper types
●
Configure trays
●
Alternative letterhead mode
●
Tray 1
●
Tray 2 and the optional 500-sheet trays
●
Use paper output options
●
Use the convenience stapler (stapling models only)
●
ENWW 19
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Supported paper sizes
NOTE: To obtain the best results, select the correct paper size and type in the print driver before
printing.
Table 3-1 Supported paper sizes
Size and dimensions Tray 1 Tray 2 and the
optional 500sheet trays
Letter
216 x 279 mm (8.5 x 11 in)
Legal
216 x 356 mm (8.5 x 14 in)
Executive
184 x 267 mm (7.25 x 10.5 in)
Statement
140 x 216 mm (5.5 x 8.5 in)
Oficio 8.5 x 13
216 x 330 mm (8.5 x 13 in)
Oficio 216 x 340
216 x 340 mm (8.5 x 13.4 in)
3 x 5
Automatic duplex
printing
76 x 127 mm (3 x 5 in)
4 x 6
102 x 152 mm (4 x 6 in)
5 x 7
127 x 178 mm (5 x 7 in)
5 x 8
127 x 203 mm (5 x 8 in)
A4
210 x 297 mm (8.3 x 11.7 in)
A5
148 x 210 mm (5.8 x 8.3 in)
A6
104 x 147 mm (4.1 x 5.8 in)
20 Chapter 3 Input trays and output bins ENWW
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Table 3-1 Supported paper sizes (continued)
Size and dimensions Tray 1 Tray 2 and the
optional 500sheet trays
RA4
215 x 305 mm (8.5 x 12.0 in)
B5 (JIS)
183 x 257 mm (7.2 x 10.1 in)
B6 (JIS)
128 x 182 mm (5.0 x 7.2 in)
10 x 15 cm
102 x 152 mm (4 x 6 in)
16K
184 x 260 mm (7.2 x 10.25 in)
16K
195 x 270 mm (7.7 x 10.6 in)
16K
Automatic duplex
printing
197 x 273 mm (7.75 x 10.75 in)
Postcard (JIS)
100 x 148 mm (3.9 x 5.8 in)
D Postcard (JIS)
200 x 1480 mm (7.9 x 5.8 in)
Custom
76 x 127 mm to 216 x 356 mm (3.0 x 5.0 in to
8.5 x 14 in)
Custom
105 x 148 mm to 216 x 356 mm (4.1 x 5.8 in to
8.5 x 14 in)
Custom
210 x 280 mm to 216 x 356 mm (8.3 x 11 in to
8.5 x 14 in)
Envelope #9
98 x 225 mm (3.9 x 8.9 in)
Envelope #10
105 x 241 mm (4.1 x 9.5 in)
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Supported paper sizes
21
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Table 3-1 Supported paper sizes (continued)
Size and dimensions Tray 1 Tray 2 and the
optional 500sheet trays
Envelope DL
110 x 220 mm (4.3 x 8.7 in)
Envelope C5
162 x 229 mm (6.4 x 9.8 in)
Envelope B5
176 x 250 mm (6.9 x 9.8 in)
Envelope Monarch
98 x 191 mm (3.9 x 7.5 in)
Envelope C6
114 x 162 mm (4.5 x 6.4 in)
Automatic duplex
printing
22 Chapter 3 Input trays and output bins ENWW
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Supported paper types
For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/
lj500MFPM525.
NOTE: To obtain the best results, select the correct paper size and type in the print driver before
printing.
Table 3-2 Supported paper types
Paper type Tray 1 Tray 2 and optional
500-sheet trays
Plain
HP EcoSMART Lite
Light 60–74 g/m
Midweight 96–110 g/m
Heavy 111–130 g/m
Extra Heavy 131–175 g/m
Cardstock 176–220 g/m
Mono Transparency
Labels
Letterhead
Envelope
Preprinted
Prepunched
Colored
2
2
2
2
2
Automatic duplex
printing
Bond
Recycled
Rough
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Supported paper types
23
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Configure trays
The product automatically prompts you to configure a tray for type and size in the following situations:
When you load paper into the tray
●
When you specify a particular tray or paper type for a print job through the print driver or a
●
software program and the tray is not configured to match the print-job’s settings
NOTE: The prompt does not display if you are printing from Tray 1, and Tray 1 is configured for the
Any Size paper size and the Any Type paper type settings. In this situation, if the print job does not
specify a tray, the product prints from Tray 1, even if the paper size and type settings in the print job
do not match the paper loaded in Tray 1.
Configure a tray when loading paper
1. Load paper in the tray. Close the tray if you are using Tray 2 and 3.
2. The tray configuration message displays on the product control panel.
3. Touch the OK button to accept the detected size and type, or touch the Modify button to choose a
different paper size or type.
4. Select the correct size and type, and then touch the OK button.
Configure a tray to match print job settings
1. In the software program, specify the source tray, the paper size, and the paper type.
2. Send the job to the product.
If the tray needs to be configured, a tray configuration message displays on the product control
panel.
3. Load the tray with the specified type and size of paper, and then close the tray.
4. Touch the OK button to accept the detected size and type, or touch the Modify button to choose a
different paper size or type.
5. Select the correct size and type, and then touch the OK button.
Configure a tray by using the control panel
You can also configure the trays for type and size without a prompt from the product.
1. From the Home screen on the product control panel, scroll to and touch the Trays button.
2. Touch the line for the tray that you want to configure, and then touch the Modify button.
3. Select the paper size and paper type from the lists of options.
4. Touch the OK button to save your selection.
24 Chapter 3 Input trays and output bins ENWW
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Alternative letterhead mode
Use the Alternative Letterhead Mode feature so that you can load letterhead or preprinted paper into
the tray the same way for all print or copy jobs, whether you are printing or copying to one side of the
sheet of paper or to both sides. When using this mode, load paper the same way you would for
automatic duplex printing.
To use the feature, enable it by using the product control-panel menus. To use the feature with
Windows, you also need to enable the feature in the print driver and configure the paper type in the
print driver.
Enable Alternative Letterhead Mode by using the product control-panel menus
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
Manage Trays
●
Alternative Letterhead Mode
●
3. Touch the Enable option.
To print with Alternative Letterhead Mode for Windows, perform the following procedure for each print
job.
Print with Alternative Letterhead Mode (Windows)
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Advanced tab.
4. Expand the Printer Features list.
5. Open the Alternative Letterhead Mode drop-down list, and click the On option.
6. Click the Apply button.
7. Click the Paper/Quality tab.
8. From the Paper type drop-down list, click the More... option.
9. Expand the list of Type is: options.
10. Expand the list of Other options, and then click the Letterhead option. Click the OK button.
11. Click the OK button to close the Document Properties dialog box. In the Print dialog box,
click the OK button to print the job.
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Alternative letterhead mode
25
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Tray 1
Tray capacity and paper orientation
To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For
short/narrow and heavy/glossy paper, load paper to less than half of the tray full indicators.
Table 3-3 Tray 1 capacity
Paper type Specifications Quantity
Paper Range:
2
60 g/m
Envelopes
Labels 0.10 to 0.14 mm (0.004 to 0.006 in) thick Maximum stack height: 12 mm (0.5 in)
Transparencies 0.10 to 0.14 mm (0.004 to 0.006 in) thick Maximum stack height: 12 mm (0.5 in)
75 g/m
(16 lb) to 220 g/m2 (58 lb)
2
(20 lb) to 90 g/m2 (24 lb)
Maximum stack height: 12 mm (0.5 in)
Equivalent to 100 sheets of 75 g/m2 (20 lb)
Up to 10 envelopes
Table 3-4 Tray 1 paper orientation
Single-sided printing Automatic duplex printing and
Alternative Letterhead Mode
Face-up
Top edge leading into the product
Face-down
Bottom edge leading into the product
Envelopes
Face-up
Short, postage end leading into the product
26 Chapter 3 Input trays and output bins ENWW
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Load Tray 1
1. Open Tray 1.
2. Pull out the paper support and flip open the
extension.
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Tray 1
27
Page 42
3. Load the paper into the tray. Make sure that
the paper fits under the tabs and below the
maximum-height indicators.
4. Adjust the side guides so that they lightly touch
the paper stack but do not bend the paper.
28 Chapter 3 Input trays and output bins ENWW
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Tray 2 and the optional 500-sheet trays
Tray capacity and paper orientation
To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For
short/narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
Table 3-5 Tray 2 and the optional 500-sheet trays capacity
Paper type Specifications Quantity
Paper Range:
2
60 g/m
(16 lb) to 130 g/m2 (35 lb)
Table 3-6 Tray 2 and the optional 500-sheet trays paper orientation
Single-sided printing Automatic duplex printing and
Alternative Letterhead Mode
Face-down
Top edge at the front of the tray
Face-up
Bottom edge at the front of the tray
Equivalent to 500 sheets of 75 g/m
Envelopes
Print envelopes only from Tray 1.
2
(20 lb)
ENWW
Tray 2 and the optional 500-sheet trays
29
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Load Tray 2 or the optional 500-sheet trays
1. Pull the tray out and lift up slightly to remove it
completely from the product.
2. Pinch the release that is located on the left
guide and slide the side guides to the correct
paper size.
3. Pinch the release that is located on the rear
paper guide and slide it to the correct paper
size.
30 Chapter 3 Input trays and output bins ENWW
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4. Load the paper into the tray. Make sure that
2
1
the stack is flat at all four corners and that the
top of the stack is below the maximum-height
indicators.
5. Slide the tray completely into the product.
2
2
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Tray 2 and the optional 500-sheet trays
31
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Use paper output options
Print to the standard output bin
The standard output bin collects paper face-down, in the correct order. Use this bin for most print jobs,
including transparencies. To use the standard output bin, be sure that the rear output bin is closed. To
avoid jams, do not open or close the rear output bin while the product is printing.
The standard output bin holds up to 250 sheets of 75 g/m
Print to the rear output bin
The product always prints to the rear output bin if it is open. Paper that is printed to this bin will exit
face-up, with the last page on top (reverse order).
The rear output bin holds up to 50 sheets of 75 g/m
Printing from Tray 1 to the rear output bin provides the straightest path. Opening the rear output bin
might improve performance with the following items:
Envelopes
●
Labels
●
Small custom-size paper
●
Postcards
●
●
Paper heavier than 120 g/m
To open the rear output bin, grasp the handle at the top of the bin. Pull the bin down to a 45° angle,
and slide out the extension.
2
(32 lb)
2
(20 lb) paper.
2
(20 lb) paper.
NOTE: Opening the rear output bin makes the duplexer and the top output bin unavailable. To avoid
jams, do not open or close the rear output bin while the product is printing.
32 Chapter 3 Input trays and output bins ENWW
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Use the convenience stapler (stapling models only)
Activate the stapling mechanism by inserting paper into the convenience stapler.
1. Insert up to 20 sheets of paper that weighs up
to 75 g/m
door. Insert fewer sheets to staple if the paper
weight is heavier than 75 g/m
CAUTION: Do not use the convenience
stapler to staple plastic, cardboard, or wood.
Damage to the convenience stapler can result
from attempting to staple these materials.
NOTE: Exceeding the recommended
capacity can result in jams or damage.
2. Wait for the stapler to staple the sheets. When
it is inserted all the way into the stapler slot,
the paper should trigger the stapler
mechanism.
2
(20 lb) into the slot in the stapler
2
(20 lb).
3. Remove the stapled paper from the slot.
NOTE: If you are unable to remove the
paper after stapling, carefully open the stapler
door and then slide your document out.
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Use the convenience stapler (stapling models only)
33
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34 Chapter 3 Input trays and output bins ENWW
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4 Parts, supplies, and accessories
Order parts, accessories, and supplies
●
HP policy on non-HP supplies
●
HP anticounterfeit Web site
●
Print when a toner cartridge is at estimated end of life
●
Enable or disable the Very Low Settings options from the control panel
●
Customer self-repair parts
●
Accessories
●
Toner cartridge
●
Staples (stapling models only)
●
ENWW 35
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Order parts, accessories, and supplies
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories
Order through service or support providers Contact an HP-authorized service or support provider.
Order using HP software The HP Embedded Web Server contains a link to the HP
www.hp.com/buy/parts
SureSupply Web site, which provides options for purchasing
Original HP supplies.
36 Chapter 4 Parts, supplies, and accessories ENWW
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HP policy on non-HP supplies
Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or
remanufactured.
NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does
not affect either the warranty to the customer or any HP support contract with the customer. However, if
product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner
cartridge, HP will charge its standard time and materials charges to service the product for the
particular failure or damage.
ENWW
HP policy on non-HP supplies
37
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HP anticounterfeit Web site
Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel
message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps
to resolve the problem.
Your toner cartridge might not be a genuine HP toner cartridge if you notice the following:
The supplies status page indicates that a non-HP supply is installed.
●
You are experiencing a high number of problems with the cartridge.
●
The cartridge does not look like it usually does (for example, the packaging differs from
●
HP packaging).
38 Chapter 4 Parts, supplies, and accessories ENWW
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Print when a toner cartridge is at estimated end of life
<Supply> Low This message displays when a supply is nearing the estimated
end of its useful life.
<Supply> Very Low This message displays when a supply is at its estimated end of
useful life. Print-quality problems can occur when using a
supply that is at its estimated end of life.
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Print when a toner cartridge is at estimated end of life
39
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Enable or disable the Very Low Settings options from the control panel
You can enable or disable the default settings at any time, and you do not have to re-enable them
when you install a new cartridge.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
Manage Supplies
●
Supply Settings
●
Black Cartridge
●
3. Select one of the following options:
Select the Stop option to set the product to stop printing (including printing faxes) until you
●
replace the cartridge.
Select the Prompt to continue option to set the product to stop printing (including printing
●
faxes) and prompt you to replace the cartridge. You can acknowledge the prompt and
continue printing.
Select the Continue option to set the product to alert you that the cartridge is very low, but to
●
continue printing.
NOTE: Using the Continue setting allows printing beyond Very Low without customer
interaction and can result in unsatisfactory print quality.
If you select the Stop or Prompt to continue option, the product stops printing when it reaches the Very
Low threshold. When you replace the cartridge, the product automatically resumes printing.
When the product is set to the Stop or Prompt to continue option, there is some risk that faxes will not
print when the product resumes printing. This can occur if the product has received more faxes than the
memory can hold while the product is waiting.
The product can print faxes without interruption when it passes the Very Low threshold if you select the
Continue option for the toner cartridge, but print quality might degrade.
Once an HP supply has reached Very Low, HP’s premium Protection Warranty on that supply has
ended.
40 Chapter 4 Parts, supplies, and accessories ENWW
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Customer self-repair parts
The following customer self-repair parts are available for the product.
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are
●
willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot
support is not provided under the HP product warranty.
Parts listed as Optional self-replacement can be installed by HP service personnel at your request
●
for no additional charge during the product warranty period.
NOTE: For more information, go to www.hp.com/go/learnaboutsupplies.
Table 4-1 Customer self-repair parts
Item Description Self-replacement
options
Fax kit (fax models only) Replacement fax accessory Mandatory CF116-67904
Control-panel kit Control panel replacement kit Mandatory CD644-67916
Control-panel HIP (Hardware Integration
Pocket)
Control-panel USB cover Cover for the USB port on the product
Document-feeder roller maintenance kit Roller maintenance kit for the document
Foam-reflector kit Replacement white backing under the
Document-feeder separation-pad spring Replacement spring for the document–
SSM Solid state module Replacement memory module for the
Hard disk drive kit Replacement HP High-Performance
Hard disk drive kit Replacement HP High-Performance
Hardware integration pocket for the
product control panel
control panel
feeder
scanner lid
feeder separation pad
M525dn model
Secure Hard Disk for the M525f model
Secure Hard Disk (Government option)
Mandatory 5042-8976
Mandatory 5042-8977
Mandatory L2725-60002
Optional 5851-4878
Optional 5851-4879
Optional CF116-67916
Optional CF116-67907
Optional CF116-67915
Part number
Fax cable Replacement cable – Israel Mandatory 8120-8913
Fax cable Replacement cable – Switzerland Mandatory 8121-0844
Fax cable Replacement cable – Rest of the World Mandatory 8121-0811
Toner cartridge Standard capacity Mandatory CE255A
Toner cartridge High capacity Mandatory CE255X
Cassette assembly Replacement cassette assembly Mandatory RM1-8512-000CN
ENWW
Customer self-repair parts
41
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Table 4-1 Customer self-repair parts (continued)
Item Description Self-replacement
options
500-sheet feeder CE530A Complete 500-sheet feeder for Tray 3 or
Tray 4
Includes cassette
MFP Stand CF338A MFP Stand Mandatory CF116-67919
Power cable 220V – 10A Replacement cable – China Mandatory 8121-0943
Power cable 110V – 13A Replacement cable – Taiwan Mandatory 8121-0964
Power cable 220V –10A Replacement cable – Korea, EU generic Mandatory 8121-0731
Power cable 110V – 12A Replacement cable – Japan Mandatory 8121-1143
Power cable 220V – 6A Replacement cable – India Mandatory 8121-0564
Power cable 220V – 10A Replacement cable – UK/Asia Pacific Mandatory 8121-0739
Power cable 220V – 10A Replacement cable – Australia/New
Zealand
Power cable 220V – 10A Replacement cable – Israel Mandatory 8121-1004
Power cable 220V – 10A Replacement cable – Denmark Mandatory 8121-0733
Power cable 220V – 10A Replacement cable – South Africa Mandatory 8121-0737
Mandatory CF116-67911
Mandatory 8121-0837
Part number
Power cable 220V – 10A Replacement cable – Switzerland Mandatory 8121-0738
Power cable 110V – 10A Brazil Replacement cable – Brazil Mandatory 8121-1071
Power cable 220V – 10A Argentina Replacement cable – Argentina Mandatory 8121-0729
Power cable 110V – 13A North
America
Power cable 220V – 10A South
America/Chile/Peru
Power cable 220V / 110V – Thailand/
Phillipines
Replacement cable – North America Mandatory 8121-0740
Replacement cable – South America/
Chile/Peru
Replacement cable – Thailand/
Phillipines
Mandatory 8121-0735
Mandatory 8121-0734
42 Chapter 4 Parts, supplies, and accessories ENWW
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Accessories
Item Description Part number
Optional 500-sheet tray and feeder unit Optional tray to increase paper
capacity.
The product can accommodate up to
two optional 500-sheet feeders.
HP LaserJet MFP Analog Fax Accessory
500
MFP Stand A storage cabinet that is installed
Provides fax capability for the product.
Included with the M525f model.
beneath the product.
CE530A
CF116-67904
CF338A
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Accessories
43
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Toner cartridge
Toner cartridge view
●
Toner cartridge information
●
Replace the toner cartridge
●
44 Chapter 4 Parts, supplies, and accessories ENWW
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Toner cartridge view
2 3
1
1Imaging drum
CAUTION: Do not touch the shutter or the surface of the roller. Doing so can damage the cartridge.
2Memory chip
3 Pull tab for the sealing tape
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Toner cartridge
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Toner cartridge information
Capacity Cartridge number Part number
Standard-capacity replacement black
toner cartridge
High-capacity replacement black toner
cartridge
For more information about supplies, go to www.hp.com/go/learnaboutsupplies.
The information contained herein is subject to change without notice. For the latest supplies information
www.hp.com/go/lj500MFPM525_manuals.
go to
Recycle toner cartridge
To recycle a genuine HP toner cartridge, place the used cartridge in the box in which the new cartridge
arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete
information, see the recycling guide that is included with each new HP supply item.
Toner-cartridge storage
Do not remove the toner cartridge from its package until you are ready to use it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few
minutes.
55A CE255A
55X CE255X
HP policy on non-HP toner cartridges
Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or
remanufactured.
NOTE: Any damage caused by a non-HP toner cartridge is not covered under the HP warranty and
service agreements.
46 Chapter 4 Parts, supplies, and accessories ENWW
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Replace the toner cartridge
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold
water. Hot water sets toner into fabric.
NOTE: Information about recycling used toner cartridges is on the toner-cartridge box.
1. Press the front-door-release button.
2
2. Open the front door.
1
2
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Toner cartridge
47
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3. Remove the used toner cartridge from the
product.
1
2
4. Remove the new toner cartridge from the bag.
Place the used toner cartridge in the bag for
recycling.
5. Grasp the front and back of the toner
cartridge, and distribute the toner by gently
rocking the toner cartridge five or six times.
CAUTION: Do not touch the shutter or the
surface of the roller.
6. Remove the shipping tape from the new toner
cartridge. Recycle the tape with the used toner
cartridge.
48 Chapter 4 Parts, supplies, and accessories ENWW
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7. Align the toner cartridge with the tracks inside
the product, and insert the toner cartridge until
it is firmly seated.
1
2
8. Close the front cover. After a short time, the
control panel should display the Ready
message.
1
2
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Toner cartridge
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Staples (stapling models only)
Item Description Part number
Staple cartridge Pack of two staple cartridges. Each
For more information, go to www.hp.com/go/learnaboutsupplies.
Load staples
1. Open the stapler door.
NOTE: Opening the stapler door disables
the stapler.
Instructions and replacement staples part
numbers are listed on the stapler door.
2. If you are replacing a staple cartridge (for
example, if the staple cartridge has run out of
staples), remove the staple cartridge from the
product.
Q7432A
cartridge holds 1,500 unformed staples.
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3. Insert a new staple cardridge into the opening
inside the stapler door.
4. Close the stapler door.
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5Print
Supported print drivers (Windows)
●
Change print-job settings (Windows)
●
Change print-job settings (Mac OS X)
●
Print tasks (Windows)
●
Print tasks (Mac OS X)
●
Additional print tasks (Windows)
●
Additional print tasks (Mac OS X)
●
Store print jobs on the product
●
Add a job-separator page (Windows)
●
Use HP ePrint
●
Use the HP ePrint Mobile Driver
●
Use Apple AirPrint
●
Use HP Smart Print (Windows)
●
Use easy-access USB printing
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Supported print drivers (Windows)
Print drivers provide access to the product features and allow the computer to communicate with the
product (using a printer language). The following print drivers are available at
lj500MFPM525_software.
www.hp.com/go/
HP PCL 6 driver
HP UPD PS driver
HP UPD PCL 5
Provided as the default driver on the in-box CD. This driver is automatically
●
installed unless you select a different one.
Recommended for all Windows environments
●
Provides the overall best speed, print quality, and product-feature support for
●
most users
Developed to align with the Windows Graphic Device Interface (GDI) for the
●
best speed in Windows environments
Might not be fully compatible with third-party and custom software programs
●
that are based on PCL 5
●
Recommended for printing with Adobe
highly graphics-intensive software programs
Provides support for printing from postscript emulation needs, or for postscript
●
flash font support
Recommended for general office printing in Windows environments
●
Compatible with previous PCL versions and older HP LaserJet products
●
The best choice for printing from third-party or custom software programs
●
The best choice when operating with mixed environments, which require the
●
product to be set to PCL 5 (UNIX, Linux, mainframe)
®
software programs or with other
Designed for use in corporate Windows environments to provide a single
●
driver for use with multiple product models
Preferred when printing to multiple product models from a mobile Windows
●
computer
HP UPD PCL 6
Recommended for printing in all Windows environments
●
Provides the overall best speed, print quality, and printer feature support for
●
most users
Developed to align with Windows Graphic Device Interface (GDI) for best
●
speed in Windows environments
Might not be fully compatible with third-party and custom software programs
●
that are based on PCL 5
HP Universal Print Driver (UPD)
The HP Universal Print Driver (UPD) for Windows is a single print driver that gives you instant access to
virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on
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proven HP print driver technology and has been tested thoroughly and used with many software
programs. It is a powerful solution that performs consistently over time.
The HP UPD communicates directly with each HP product, gathers configuration information, and then
customizes the user interface to show the product’s unique, available features. It automatically enables
features that are available for the product, such as two-sided printing and stapling, so you do not need
to enable them manually.
For more information, go to
UPD installation modes
Traditional mode
Dynamic mode
www.hp.com/go/upd.
To use this mode, download UPD from the Internet. Go to www.hp.com/go/
●
upd.
Use this mode if you are installing the driver for a single computer.
●
It operates with a specific product.
●
If you use this mode, you must install UPD separately for each computer and
●
for each product.
To use this mode, download UPD from the Internet. Go to
●
upd.
Dynamic mode allows you to use a single driver installation, so you can
●
discover and print to HP products in any location.
Use this mode if you are installing UPD for a workgroup.
●
www.hp.com/go/
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Supported print drivers (Windows)
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Change print-job settings (Windows)
Change the settings for all print jobs until the software program is closed
The steps can vary; this procedure is most common.
1. From the software program, select the Print option.
2. Select the product, and then click Properties or Preferences.
Change the default settings for all print jobs
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the
default Start menu view): Click Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the
Classic Start menu view): Click Start, click Settings, and then click Printers.
Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control
Panel, and then click Printers.
Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click
Devices and Printers.
2. Right-click the print-driver icon, and then select Printing Preferences.
Change the product configuration settings
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the
default Start menu view): Click Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the
Classic Start menu view): Click Start, click Settings, and then click Printers.
Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control
Panel, and then click Printers.
Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click
Devices and Printers.
2. Right-click the print-driver icon, and then select Properties or Printer properties.
3. Click the Device Settings tab.
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Change print-job settings (Mac OS X)
Change the settings for all print jobs until the software program is closed
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then open a menu for which you want to change the print settings.
4. For each menu, select the print settings that you want to change.
5. Change the settings that you want on the various menus.
Change the default settings for all print jobs
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then open a menu for which you want to change the print settings.
4. For each menu, select the print settings that you want to save for reuse.
5. In the Presets menu, click the Save As... option, and enter a name for the preset.
6. Click the OK button.
These settings are saved in the Presets menu. To use the new settings, you must select the saved preset
option every time you open a program and print.
Change the product configuration settings
1.
At the computer, open the Apple
the Print & Fax icon (OS X v10.5 and 10.6) or the Print & Scan icon (OS X v10.7).
2. Select the product in the left side of the window.
3. Click the Options & Supplies button.
4. Click the Driver tab.
5. Configure the installed options.
menu, click the System Preferences menu, and then click
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Print tasks (Windows)
Use a printing shortcut (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the
Properties or Preferences button.
3. Click the Printing Shortcuts tab.
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4. Select one of the shortcuts. Click the OK
button to close the Document Properties
dialog box.
NOTE: When you select a shortcut, the
corresponding settings change on the other
tabs in the print driver.
5. In the Print dialog box, click the OK button to
print the job.
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Create printing shortcuts (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the
Properties or Preferences button.
3. Click the Printing Shortcuts tab.
4. Select an existing shortcut as a base.
NOTE: Always select a shortcut before
adjusting any of the settings on the right side
of the screen. If you adjust the settings and
then select a shortcut, all your adjustments are
lost.
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5. Select the print options for the new shortcut.
6. Click the Save As button.
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7. Enter a name for the shortcut, and then click
the OK button.
8. Click the OK button to close the Document
Properties dialog box. In the Print dialog
box, click the OK button to print the job.
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Automatically print on both sides (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the
Properties or Preferences button.
3. Click the Finishing tab.
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4. Select the Print on both sides check box.
Click the OK button to close the Document
Properties dialog box.
5. In the Print dialog box, click the OK button to
print the job.
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Print multiple pages per sheet (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the
Properties or Preferences button.
3. Click the Finishing tab.
4. Select the number of pages per sheet from the
Pages per sheet drop-down list.
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5. Select the correct Print page borders,
Page order, and Orientation options.
Click the OK button to close the Document
Properties dialog box.
6. In the Print dialog box, click the OK button to
print the job.
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Select the page orientation (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the
Properties or Preferences button.
3. Click the Finishing tab.
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4. In the Orientation area, select the Portrait
or Landscape option.
To print the page image upside down, select
the Rotate by 180 degrees option.
Click the OK button to close the Document
Properties dialog box.
5. In the Print dialog box, click the OK button to
print the job.
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Select the paper type (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the
Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper type drop-down list, click the
More... option.
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5. Expand the list of Type is: options.
6. Expand the category of paper types that best
describes your paper.
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7. Select the option for the type of paper you are
using, and click the OK button.
8. Click the OK button to close the Document
Properties dialog box. In the Print dialog
box, click the OK button to print the job.
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Print the first or last page on different paper (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the
Properties or Preferences button.
3. Click the Paper/Quality tab.
4. In the Special pages area, click the Print
pages on different paper option, and
then click the Settings button.
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5. In the Pages in document area, select
either the First or Last option.
6. Select the correct options from the Paper
source and Paper type drop-down lists.
Click the Add button.
7. If you are printing both the first and last pages
on different paper, repeat steps 5 and 6,
selecting the options for the other page.
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8. Click the OK button.
9. Click the OK button to close the Document
Properties dialog box. In the Print dialog
box, click the OK button to print the job.
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Scale a document to fit page size (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the
Properties or Preferences button.
3. Click the Effects tab.
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4. Select the Print document on option, and
then select a size from the drop-down list.
Click the OK button to close the Document
Properties dialog box.
5. In the Print dialog box, click the OK button to
print the job.
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Create a booklet (Windows)
1. From the software program, select the Print
option.
2. Select the product, and then click the
Properties or Preferences button.
3. Click the Finishing tab.
4. Select the Print on both sides check box.
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5. In the Booklet layout drop-down list, click
the Left binding or Right binding option.
The Pages per sheet option automatically
changes to 2 pages per sheet.
Click the OK button to close the Document
Properties dialog box.
6. In the Print dialog box, click the OK button to
print the job.
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Print tasks (Mac OS X)
Use a printing preset (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. In the Presets menu, select the printing preset.
4. Click the Print button.
NOTE: To use print-driver default settings, select the standard option.
Create a printing preset (Mac OS X)
Use printing presets to save the current print settings for reuse.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then open a menu for which you want to change the print settings.
4. For each menu, select the print settings that you want to save for reuse.
5. In the Presets menu, click the Save As... option, and enter a name for the preset.
6. Click the OK button.
Automatically print on both sides (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Layout menu.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Print multiple pages per sheet (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
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3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Layout menu.
Print tasks (Mac OS X)
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4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on
each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Border menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the page orientation (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. In the Copies & Pages menu, click the Page Setup button.
4. Click the icon that represents the page orientation that you want to use, and then click the OK
button.
5. Click the Print button.
Select the paper type (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
Print a cover page (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Cover Page menu.
4. Select where to print the cover page. Click either the Before Document button or the After
Document button.
5. In the Cover Page Type menu, select the message that you want to print on the cover page.
NOTE: To print a blank cover page, select the standard option from the Cover Page Type
menu.
6. Click the Print button.
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Scale a document to fit page size (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Paper Handling menu.
4. In the Destination Paper Size area, click the Scale to fit paper size box, and then select
the size from the drop-down list.
5. Click the Print button.
Create a booklet (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Layout menu.
4. Select a binding option from the Two-Sided drop-down list.
5. Open the menus drop-down list, and then click the Booklet Printing menu.
6. Click the Format Output As Booklet box, and select a binding option.
7. Select the paper size.
8. Click the Print button.
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Additional print tasks (Windows)
Cancel a print job (Windows)
NOTE: If the print job is too far into the printing process, you might not have the option to cancel it.
1. If the print job is currently printing, cancel it from the product control panel by following this
procedure:
a. From the Home screen on the product control panel, touch the Stop
pauses the job, and the Job Status screen opens.
b. From the list on the touchscreen, touch the print job you want to cancel, and then touch the
Cancel Job button.
c. The product prompts you to confirm the cancellation. Touch the Yes button.
2. You can also cancel a print job from a software program or a print queue.
Software program: Typically, a dialog box appears briefly on the computer screen,
●
allowing you to cancel the print job.
Windows print queue: If a print job is waiting in a print queue (computer memory) or
●
print spooler, delete the job there.
Windows XP, Server 2003, or Server 2008: Click Start, click Settings, and
◦
then click Printers and Faxes. Double-click the product icon to open the window,
right-click the print job that you want to cancel, and then click Cancel.
Windows Vista: Click the Windows icon in the lower left corner of the screen, click
◦
Settings, and then click Printers. Double-click the product icon to open the window,
right-click the print job that you want to cancel, and then click Cancel.
Windows 7: Click the Windows icon in the lower left corner of the screen, and then
◦
click Devices and Printers. Double-click the product icon to open the window, rightclick the print job that you want to cancel, and then click Cancel.
button. The product
Select the paper size (Windows)
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Select a size from the Paper size drop-down list.
5. Click the OK button.
6. In the Print dialog box, click the OK button to print the job.
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Select a custom paper size (Windows)
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the Custom button.
5. Type a name for the custom size and specify the dimensions.
The width is the short edge of the paper.
●
The length is the long edge of the paper.
●
6. Click the Save button, and then click the Close button.
7. Click the OK button to close the Document Properties dialog box. In the Print dialog box,
click the OK button to print the job.
Print watermarks (Windows)
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Effects tab.
4. Select a watermark from the Watermarks drop-down list.
Or, to add a new watermark to the list, click the Edit button. Specify the settings for the
watermark, and then click the OK button.
5. To print the watermark on the first page only, select the First page only check box. Otherwise,
the watermark is printed on each page.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box,
click the OK button to print the job.
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Additional print tasks (Mac OS X)
Cancel a print job (Mac OS X)
NOTE: If the print job is too far into the printing process, you might not have the option to cancel it.
1. If the print job is currently printing, cancel it from the product control panel by following this
procedure:
a. From the Home screen on the product control panel, touch the Stop
pauses the job, and the Job Status screen opens.
b. From the list on the touchscreen, touch the print job you want to cancel, and then touch the
Cancel Job button.
c. The product prompts you to confirm the cancellation. Touch the Yes button.
2. You can also cancel a print job from a software program or a print queue.
Software program: Typically, a dialog box appears briefly on the computer screen,
●
allowing you to cancel the print job.
Mac print queue: Open the print queue by double-clicking the product icon in the dock.
●
Highlight the print job, and then click Delete.
Select the paper size (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. In the Copies & Pages menu, click the Page Setup button.
4. Select a size from the Paper Size drop-down list, and then click the OK button.
button. The product
5. Click the Print button.
Select a custom paper size (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. In the Copies & Pages menu, click the Page Setup button.
4. From the Paper Size drop-down list, select the Manage Custom Sizes option.
5. Specify the dimensions for the page size, and then click the OK button.
6. Click the OK button to close the Page Setup dialog.
7. Click the Print button.
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Print watermarks (Mac OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Watermarks menu.
4. From the Mode menu, select the Watermark option.
5. From the Pages drop-down list, select whether to print the watermark on all pages or on the first
page only.
6. From the Text drop-down list, select one of the standard messages, or select the Custom option
and type a new message in the box.
7. Select options for the remaining settings.
8. Click the Print button.
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Store print jobs on the product
Create a stored job (Windows)
You can store jobs on the product so you can print them at any time.
1. From the software program, select the Print
option.
2. Select the product, and then click the
Properties or Preferences button.
3. Click the Job Storage tab.
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