HP LW340UA User Manual

HP G4 Notebook PC

Maintenance and Service Guide

AMD, the AMD Arrow logo, Athlon, Phenom, Sempron, Turion, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Fifth Edition: December 2011

First Edition: January 2011

Document Part Number: 635396-005

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................................................ 1

2 External component identification ................................................................................................................ 9

Display .................................................................................................................................................. 9

Top ..................................................................................................................................................... 10

Button ................................................................................................................................ 10

Keys ................................................................................................................................... 11

Lights ................................................................................................................................. 12

TouchPad .......................................................................................................................... 13

Left side .............................................................................................................................................. 14

Front ................................................................................................................................................... 15

Right side ........................................................................................................................................... 16

Bottom components ........................................................................................................................... 17

3 Illustrated parts catalog ............................................................................................................................... 18

Service tag ......................................................................................................................................... 19

Computer major components ............................................................................................................. 20

Cable Kit ............................................................................................................................................. 28

Display assembly subcomponents ..................................................................................................... 29

Mass storage devices ......................................................................................................................... 30

Miscellaneous parts ............................................................................................................................ 32

Sequential part number listing ............................................................................................................ 33

4 Removal and replacement procedures ....................................................................................................... 41

Preliminary replacement requirements ............................................................................................... 41

Tools required .................................................................................................................... 41

Service considerations ....................................................................................................... 41

Plastic parts ....................................................................................................... 41

Cables and connectors ..................................................................................... 41

Drive handling ................................................................................................... 42

Grounding guidelines ......................................................................................................... 42

Electrostatic discharge damage ........................................................................ 42

Packaging and transporting guidelines ............................................. 44

Component replacement procedures ................................................................................................. 46

Service tag ......................................................................................................................... 46

Computer feet .................................................................................................................... 47

Battery ............................................................................................................................... 48

Optical drive ....................................................................................................................... 49

Hard drive .......................................................................................................................... 51

Memory module ................................................................................................................. 53

WLAN module .................................................................................................................... 54

Keyboard ........................................................................................................................... 56

Top cover ........................................................................................................................... 59

Power button board ........................................................................................................... 63

TouchPad button board ..................................................................................................... 64

TouchPad LED board ........................................................................................................ 65

Speakers ............................................................................................................................ 67

Optical drive cable ............................................................................................................. 68

USB board ......................................................................................................................... 70

Power connector cable ...................................................................................................... 71

System board ..................................................................................................................... 72

RTC battery ....................................................................................................................... 77

Fan and heat sink .............................................................................................................. 79

Processor ........................................................................................................................... 84

LED board .......................................................................................................................... 87

Display assembly ............................................................................................................... 88

5 Setup Utility (BIOS) and System Diagnostics ............................................................................................ 96

Using Setup Utility .............................................................................................................................. 96

Starting Setup Utility .......................................................................................................... 96

Changing the language of Setup Utility ............................................................................. 96

Navigating and selecting in Setup Utility ............................................................................ 97

Displaying system information ........................................................................................... 97

Restoring factory settings in Setup Utility .......................................................................... 98

Exiting Setup Utility ............................................................................................................ 98

Updating the BIOS ............................................................................................................. 98

Determining the BIOS version ........................................................................... 99

Downloading a BIOS update ............................................................................. 99

Using System Diagnostics ................................................................................................................ 100

6 Specifications .............................................................................................................................................. 101

Computer specifications ................................................................................................................... 101

14.0-inch, display specifications ....................................................................................................... 102

Hard drive specifications .................................................................................................................. 103

Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive specifications ....................................... 104

DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications ............................... 105

7 Backup and recovery .................................................................................................................................. 106

Restore ............................................................................................................................................. 106

Creating restore media ..................................................................................................................... 107

Performing a system restore ............................................................................................................ 108

Restoring using the dedicated recovery partition (select models only) ............................ 108

Restoring using the restore media ................................................................................... 109

Changing the computer boot order .................................................................................. 109

Backing up and recovering your information .................................................................................... 110

Using Windows Backup and Restore .............................................................................. 111

Using Windows system restore points ............................................................................. 111

When to create restore points ......................................................................... 111

Create a system restore point ......................................................................... 112

Restore to a previous date and time ............................................................... 112

8 Power cord set requirements .................................................................................................................... 113

Requirements for all countries .......................................................................................................... 113

Requirements for specific countries and regions ............................................................................. 114

9 Recycling ..................................................................................................................................................... 115

Battery .............................................................................................................................................. 115

Display .............................................................................................................................................. 115

Index ................................................................................................................................................................. 121

vii

viii

1 Product description

Category Description Computer models

equipped with an AMD processor

Product Name HP G4 Notebook PC √√

Processors AMD® Fusion E-450 1.65-GHz processor

(dual core, 18 W)

AMD Fusion E-350 1.60-GHz processor

(dual core, 18 W)

AMD A8-3520M 2.50-GHz processor (1.6-GHz FSB,

4.0-MB L2 cache, quad core, 35 W)

AMD A8-3500M 2.40-GHz processor (1.5-GHz FSB,

4.0-MB L2 cache, quad core, 35 W)

AMD A6-3420M 2.40-GHz processor (1.5-GHz FSB,

4.0-MB L2 cache, quad core, 35 W)

AMD A6-3400M 2.30-GHz processor (1.4-GHz FSB,

4.0-MB L2 cache, quad core, 35 W)

AMD A4-3320M 2.60-GHz processor (2.0-GHz FSB,

4.0-MB L2 cache, dual core, 35 W)

AMD A4-3305M 2.50-GHz processor (1.9-GHz FSB,

2.0-MB L2 cache, dual core, 45 W)

AMD A4-3300M 2.50-GHz processor (1.9-GHz FSB,

4.0-MB L2 cache, dual core, 35 W)

√

Computer models equipped with an Intel processor

AMD E2-3000M 2.40-GHz processor (1.8-GHz FSB,

4.0-MB L2 cache, quad core, 35 W)

AMD Athlon II P360 2.30-GHz processor (1.0-

MB L2 cache, 1066-MHz, 3.2GT/sec, dual core, 25 W)

AMD Athlon II P340 2.20-GHz processor (1.0-

MB L2 cache, 1066-MHz, 3.2GT/sec, dual core, 25 W)

AMD Phenom II N970 2.20-GHz processor (2.0-

MB L2 cache, 1333-MHz, 3.6GT/sec, quad core, 35 W)

AMD Phenom II N870 2.30-GHz processor (1.5-

MB L2 cache, 1333-MHz, 3.6GT/sec, triple core, 35 W)

AMD Phenom II N850 2.20-GHz processor (1.5-

MB L2 cache, 1333-MHz, 3.6GT/sec, triple core, 35 W)

√

Category Description Computer models

equipped with an AMD processor

Computer models equipped with an Intel processor

AMD Phenom II N660 3.00-GHz processor (2.0-

MB L2 cache, 1333-MHz, 3.6GT/sec, dual core, 35 W)

AMD Phenom II P960 1.80-GHz processor (2.0-

MB L2 cache, 1066-MHz, 3.6GT/sec, quad core, 25 W)

AMD Phenom II P860 2.00-GHz processor (1.5-

MB L2 cache, 1333-MHz, 3.6GT/sec, triple core, 25 W)

AMD Phenom II P650 2.60-GHz processor (2.0-

MB L2 cache, 1066-MHz, 3.6GT/sec, triple core, 25 W)

AMD Turion II P560 2.50-GHz processor (2.0-

MB L2 cache, 1066-MHz, 3.6GT/sec, dual core, 25 W)

AMD V160 2.40-GHz processor (512-KB L2 cache,

1066-MHz 3.2-GT/sec, single core, 25 W)

AMD V140 2.30-GHz processor (512-KB L2 cache,

1066-MHz 3.2-GT/sec, single core, 25 W)

Intel® Core i7-2640M 2.80-GHz (SC turbo up to 3.50-

GHz) processor (4.0-MB L3 cache, dual core, 35 W)

Intel Core i7-2620M 2.70-GHz (SC turbo up to 3.40-

GHz) processor (4.0-MB L3 cache, dual core, 35 W)

Intel Core i5-2410M 2.30-GHz (SC turbo up to 2.90-

GHz) processor (3.0-MB L3 cache, dual core, 35 W)

Intel Core i5-2430M 2.40-GHz (SC turbo up to 3.00-

GHz) processor (3.0-MB L3 cache, dual core, 35 W)

√

i5-2450M 2.50-GHz (SC turbo up to 3.10-GHz)

processor (3.0-MB L3 cache, dual core, 35 W)

Intel Core i5-2520M 2.50-GHz (SC turbo up to 3.20-

GHz) processor (3.0-MB L3 cache, dual core, 35 W)

Intel Core i5-2540M 2.60-GHz (SC turbo up to 3.30-

GHz) processor (3.0-MB L3 cache, dual core, 35 W)

Intel Core i5-480M 2.66-GHz (SC turbo up to 2.93-GHz)

processor (3.0-MB L3 cache, dual core, 35 W)

Intel Core i3-2370M 2.40-GHz processor (3.0-

MB L3 cache, dual core, 35 W)

Intel Core i3-2350M 2.30-GHz processor (3.0-

MB L3 cache, dual core, 35 W)

Intel Core i3-2330M 2.20-GHz processor (3.0-

MB L3 cache, dual core, 35 W)

Intel Core i3-2310M 2.10-GHz processor (3.0-

MB L3 cache, dual core, 35 W)

Intel Core i3-390M 2.66-GHz processor (3.0-

MB L3 cache, dual core, 35 W)

Intel Core i3-380M 2.53-GHz processor (3.0-

MB L3 cache, dual core, 35 W)

√

2 Chapter 1 Product description

Category Description Computer models

equipped with an AMD processor

Computer models equipped with an Intel processor

Intel Pentium B970 2.30-GHz processor (2.0-

MB L3 cache, dual core, 35 W)

Intel Pentium B960 TJ85 2.20-GHz processor (2.0-

MB L3 cache, dual core, 35 W)

Intel Pentium B950 TJ85 2.10-GHz processor (2.0-

MB L3 cache, dual core, 35 W)

Intel Pentium B940 TJ85 2.00-GHz processor (2.0-

MB L3 cache, dual core, 35 W)

Intel Pentium P6200 2.13-GHz processor (3.0-

MB L3 cache, dual core, 35 W)

Intel Pentium P6300 2.26-GHz processor (3.0-

MB L3 cache, dual core, 35 W)

Chipset Northbridge: AMD A60M Fusion controller hub

Northbridge: AMD RS880M and AMD RS880MD

Southbridge: SB820M

Intel® HM65 and Intel HM55 Express chipset √

Graphics Internal graphics:

● AMD Radeon™ HD 6620M graphics used in

A8-3520M processor (APU)

√

AMD Radeon HD 6520M graphics used in

●

A6-3420M processor (APU)

AMD Radeon HD 6480M graphics used in

●

A4-3305M and 3320M processors (APUs)

AMD Radeon HD 6380M graphics used in

●

E2-3000M processor (APU)

AMD Radeon HD 6310 discrete class graphics

●

supporting DX11

● AMD Mobility Radeon HD 4250 graphics

supporting DX10.1

Category Description Computer models

equipped with an AMD processor

Computer models equipped with an Intel processor

Switchable discrete graphics:

● AMD Radeon HD7450M with 1024-MB of

dedicated video memory (128 MB×16 DDR3 @ 900 MHz × 4 modules); support for Blu-ray and/or HD-DVD playback with HD decode

AMD Radeon HD6470M with 1024-MB of dedicated video memory (128 MB×16 DDR3 @ 900 MHz × 4 modules); support for Blu-ray and/or HD-DVD playback with HD decode

AMD Radeon HD6470M with 512-MB of dedicated

●

video memory (64 MB×16 DDR3 @ 900 MHz × 4 modules); support for Blu-ray and/or HD-DVD playback with HD decode

DX11 support on computer models equipped with

●

an AMD A8, A6, or A4 processor

DX10 support on computer models equipped with

●

an AMD Athlon, Phenom, or Turion processor and a graphics subsystem with UMA memory

Internal graphics:

● Intel HD Graphics 3000 on computer models

equipped with an Intel Core i7, i5, or i3 processor

Intel HD Graphics on computer models equipped

●

with an Intel Pentium processor

√

Switchable discrete graphics:

● nVidia N12P-GV (NVIDIA® GeForce® GT 610M)

with 1024-MB of dedicated video memory (128 MB×16 DDR3 @ 900 MHz × 4 modules); 64-bit 23×23mm muxless switchable, supports HD Decode, DX11, and HDMI

nVidia N12P-GV (NVIDIA GeForce GT 520M) with

●

1024-MB of dedicated video memory (128 MB×16 DDR3 @ 900 MHz × 4 modules); 64-bit 23×23mm muxless switchable, supports HD Decode, DX11, and HDMI

Radeon HD 7450M with 1024-MB of dedicated

●

video memory (128-MB×16 DDR3 @ 900 MHz × 4 modules); 64-bit S3 package muxless switchable, supports HD Decode, DX11, and HDMI

Radeon HD 6470M with 1024-MB of dedicated video memory (128-MB×16 DDR3 @ 900 MHz × 4 modules); 64-bit S3 package muxless switchable, supports HD Decode, DX11, and HDMI

● Radeon HD 6470M with 512-MB of dedicated

video memory (64-MB×16 DDR3 @ 900 MHz × 4 modules); 64-bit S3 package muxless switchable, supports HD Decode, DX11, and HDMI

√

4 Chapter 1 Product description

Category Description Computer models

equipped with an AMD processor

Computer models equipped with an Intel processor

Panel 14.0-in, high-definition (HD), light-emitting diode (LED),

SVA BrightView (1366×768) display; typical brightness: 200 nits

All display assemblies include 2 wireless local area network (WLAN) antenna cables

Supports 16:9 wide aspect ratio

Lighted logo on top bezel

Memory 2 customer-accessible/upgradable memory module

Supports dual-channel memory √√

Supports up to 8192 GB of system RAM √√

DDR3/1333-MHz √√

Supports the following configurations:

slots

8192-MB total system memory (4096×2; not

●

supported with Windows® 7 32-bit operating system)

6144-MB total system memory (4096×1 + 2048×1)

●

4096-MB total system memory (4096×1 or

●

2048×2)

√√

3072-MB total system memory (2048×1 + 1024×1)

●

2048-MB total system memory (2048×1 or

●

1024×2)

1024-MB total system memory (1024×1; not

●

supported with Windows 7 64- or 32-bit operating system)

Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-

Customer-accessible √√

Serial ATA √√

Supports the following single hard drive configurations:

Optical drive Fixed √√

Serial ATA √√

in) and 7.0-mm (.28-in) thicknesses

750 GB, 5400 rpm, 9.5 mm

●

640 GB, 5400 rpm, 9.5 mm

●

● 500 GB, 7200 rpm, 9.5 mm

500 GB, 5400 rpm, 9.5 mm

●

320 GB, 7200 rpm, 7.0 mm

●

√√

12.7-mm tray load √√

Category Description Computer models

equipped with an AMD processor

Computer models equipped with an Intel processor

Supports Blu-ray ROM DVD±R/RW Super Multi Double-

Layer Drive

Supports DVD±RW and CD-RW Super Multi Double-

Layer Combo Drive

Supports zero-power optical drive √

Audio and video One digital microphone √√

HD audio √√

Supports SRS Premium Sound √√

2 Pavilion-branded Altec Lansing speakers √√

Low-light HD VGA webcam (fixed, no tilt) with

Ethernet Integrated 10/100 network interface card (NIC) √√

Wireless Integrated wireless local area network (WLAN) options

Two WLAN antennas built into display assembly √√

Support for the following WLAN formats:

activity LED, 640×480 by 24 frames per second

by way of wireless module

Atheros 9285G 802.11b/g/n 1×1 WiFi Adapter

●

Broadcom 4313 802.11b/g/n 1×1 WiFi Adapter

●

√√

External media card

● Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070

Bluetooth 2.1+EDR Combo Adapter (Bluetooth 3.0+HS ready)

● Intel Centrino Wireless-N 1000

● Ralink 5390GN 802.11b/g/n 1×1 WiFi Adapter

Ralink RT3090BC4 802.11b/g/n 1×1 WiFi and

●

Bluetooth 2.1+EDR Combo Adapter (Bluetooth 3.0+HS ready)

HP Multi-Format Digital Media Reader supports the following digital card formats:

MultiMediaCard

●

Secure Digital (SD) Memory Card

●

Secure Digital High Capacity Memory card

●

Secure Digital Extended Capacity Memory Card

●

with support of UHS104

√√

6 Chapter 1 Product description

Category Description Computer models

equipped with an AMD processor

Computer models equipped with an Intel processor

Ports

3-pin AC power

●

● Audio-in (mono microphone)

● Audio-out (stereo headphone)

● HDMI version 1.4 supporting up to 1080p,

1920×1200 @ 60Hz and 1920×1200 @ 60Hz in DVI mode

RJ-45 (Ethernet, includes link and activity lights)

●

USB 2.0 (3 ports)

●

● VGA (Dsub 15 pin) supporting:

2048×1536 external resolution @ 85Hz (on

◦

computer models equipped with an AMD Athlon, Phenom, Turion, or V-series processor)

2560×1600 external resolution @ 60Hz (on

◦

computer models equipped with an AMD E450 or E350 processor)

1920×1600 external resolution @ 60Hz (on

◦

computer models equipped with an AMD A8, A6, A4, or E2 processor)

Hot plug and unplug and auto-detection for

◦

correct output to wide-aspect vs. standard aspect video

√√

Keyboard/pointing devices

TouchPad with gesture support √√

Taps enabled by default √√

Power requirements

Support for the following batteries:

Security Security cable slot √√

Full-size, textured, pocket keyboard √√

90W slim travel AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector)

65W slim travel AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector)

● 9-cell, 3.00-Ah (100-Wh) Li-ion battery

6-cell, 2.80-Ah (62-Wh) Li-ion battery

●

6-cell, 2.55-Ah (55-Wh) Li-ion battery

●

● 6-cell, 2.20-Ah (47-Wh) Li-ion battery

Supports fast charge on 6-cell batteries

√√

Category Description Computer models

equipped with an AMD processor

Computer models equipped with an Intel processor

Operating system Preinstalled:

● Windows 7 Home Basic 64-bit

● Windows 7 Home Premium 64-bit

● Windows 7 Starter (32-bit; only with 500 GB and

smaller hard drives, 2 GB and less of system memory, Intel Pentium P6200 processor, AMD Vseries or Athlon II processor, cannot support switchable graphics)

● FreeDOS

Serviceability End-user replaceable parts:

Windows 7 Home Basic 64-bit

●

● Windows 7 Home Premium 64-bit

Windows 7 Home Professional 64-bit

●

Windows 7 Professional 64- and 32-bit

●

● Windows 7 Starter (32-bit; only with 500 GB and

smaller hard drives, 2 GB and less of system memory, Intel Pentium P6200 processor, AMD Vseries or Athlon II processor, cannot support switchable graphics)

FreeDOS

●

√

√√

● AC adapter

● Battery

● Hard drive

Memory modules (2)

●

Optical drive

●

WLAN module

●

8 Chapter 1 Product description

2 External component identification

Display

Item Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate

(2) Webcam light On: The webcam is in use.

(3) Webcam Records video and captures still photographs. To use

(4) Internal microphone Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support.

with WLAN devices.

the webcam, select Start > All Programs > CyberLink YouCam > CyberLink YouCam.

Display 9

Top

Button

Component Description

Power button* ● When the computer is off, press the button to

turn on the computer.

When the computer is on, press the button

●

briefly to initiate Sleep.

When the computer is in the Sleep state, press

●

the button briefly to exit Sleep.

● When the computer is in Hibernation, press

the button briefly to exit Hibernation.

If the computer has stopped responding and Windows® shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings, select Start

> Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference

Guide.

10 Chapter 2 External component identification

Keys

Item Component Description

(1) esc key Displays system information when pressed in

(2) fn key Displays system information when pressed in

(3) Windows logo key Displays the Windows Start menu.

(4) Windows applications key Displays a shortcut menu for items beneath

(5) Action keys Execute frequently used system functions.

combination with the fn key.

combination with the esc key.

the pointer.

Top 11

Lights

Item Component Description

(1) TouchPad light

(2) Caps lock light

(3) Power light

(4) Wireless light ● White: An integrated wireless device, such as a

Off: The TouchPad is on.

●

● Amber: The TouchPad is off.

White: Caps lock is on.

●

● Off: Caps lock is off.

White: The computer is on.

●

● Blinking white: The computer is in the Sleep

state.

Off: The computer is off or in Hibernation.

●

WLAN device and/or a Bluetooth device, is on.

Amber: All wireless devices are off.

●

12 Chapter 2 External component identification

TouchPad

Item Component Description

(1) TouchPad light

(2) TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap

(3) Left TouchPad button Functions like the left button on an external mouse.

(4) TouchPad zone Moves the pointer and selects or activates items on

(5) Right TouchPad button Functions like the right button on an external mouse.

Off: The TouchPad is on.

●

● Amber: The TouchPad is off.

the TouchPad on/off button to turn the TouchPad on and off.

the screen.

Top 13

Left side

Item Component Description

(1) External monitor port Connects an external VGA monitor or projector.

(2) Vents (2) Enable airflow to cool internal components.

(3) RJ-45 (network) jack Connects a network cable.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(4) HDMI port Connects an optional video or audio device, such as

(5) USB ports (2) Connect optional USB devices.

(6) Audio-in (microphone) jack Connects an optional computer headset microphone,

(7) Audio-out (headphone) jack Produces sound when connected to optional powered

(8) Drive light

(9) Power light

a high-definition television, or any compatible digital or audio component.

stereo array microphone, or monaural microphone.

stereo speakers, headphones, ear buds, a headset, or television audio.

WARNING! To reduce the risk of personal injury,

adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

NOTE: When a device is connected to the jack,

the computer speakers are disabled.

Blinking white: The hard drive is being accessed.

●

● Off: The hard drive is idle.

White: The computer is on.

●

● Blinking white: The computer is in the Sleep

state.

(10) Digital Media Slot Supports the following digital card formats:

14 Chapter 2 External component identification

Off: The computer is off or in Hibernation.

●

● MultiMediaCard

● Secure Digital (SD) Card

Front

Component Description

Speakers (2) Produce sound.

Front 15

Right side

Item Component Description

(1) Optical drive Reads and writes to an optical disc.

(2) Optical drive light

(3) USB port Connects an optional USB device.

(4) AC adapter light ● White: The computer is connected to external

(5) Power connector Connects an AC adapter.

(6) Security cable slot Attaches an optional security cable to the computer.

Green: The optical drive is being accessed.

●

● Off: The optical drive is off.

power and the battery is fully charged.

Amber: A battery is charging.

●

Off: The computer is not connected to

●

external power.

NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

16 Chapter 2 External component identification

Bottom components

Item Component Description

(1) Battery bay Holds the battery.

(2) Battery release latch Releases the battery from the battery bay.

(3) Vents (5) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(4) Hard drive bay Holds the hard drive and WLAN device, and contains

the memory module slots.

CAUTION: To prevent an unresponsive system,

replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.

Bottom components 17

3 Illustrated parts catalog

18 Chapter 3 Illustrated parts catalog

Service tag

When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.

Item Description Function

(1) Serial number (s/n) This is an alphanumeric identifier that is unique to

each product.

(2) Part number/Product number (p/n) This number provides specific information about

the product's hardware components. The part number helps a service technician to determine what components and parts are needed.

(3) Model description This is the alphanumeric identifier needed to locate

(4) Warranty period This number describes the duration of the warranty

documents, drivers, and support for the computer.

period for the computer.

Service tag 19

Computer major components

20 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) 14.0-in, high definition (HD), light-emitting diode (LED), BrightView display assembly (includes webcam,

two microphones, and wireless antenna transceivers and cables)

In butter gold finish 641343-001

In charcoal gray finish 641338-001

In luminous rose finish 641337-001

In ocean drive finish 639447-001

In Pacific blue finish 641340-001

In pearl pink finish 641341-001

In pewter finish 641339-001

In Sonoma red finish 641336-001

In sweet purple finish 641342-001

In Nero black finish 677167-001

NOTE: For more display assembly spare part information, see

(2) Keyboard (includes keyboard cable):

Keyboard with black finish

For use in Brazil 636376-201

For use in Canada 636376-121

For use in India (for use only with computer models equipped with an Intel processor) 636376-D61

For use in Japan 636376-291

For use in Latin America 636376-161

For use in Saudi Arabia (for use only with computer models equipped with an

Intel processor)

For use in South Korea 636376-AD1

For use in Taiwan 636376-AB1

For use in Thailand 636376-281

For use in the United States 636376-001

Keyboard with silver finish

For use in Brazil 645893-201

For use in Canada 645893-121

Display assembly subcomponents on page 29.

636376-171

For use in India (for use only with computer models equipped with an Intel processor) 645893-D61

For use in Japan 645893-291

For use in Latin America 645893-161

For use in Saudi Arabia (for use only with computer models equipped with an

Intel processor)

For use in South Korea 645893-AD1

645893-171

Computer major components 21

Item Component Spare part number

For use in Taiwan 645893-AB1

For use in Thailand 645893-281

For use in the United States 645893-001

(3) Top cover (includes TouchPad):

In butter gold finish 641351-001

In charcoal gray finish 641346-001

In luminous rose finish 641345-001

In ocean drive finish 639459-001

In Pacific blue finish 641348-001

In pearl pink finish 641349-001

In pewter finish 641347-001

In Sonoma red finish 641344-001

In sweet purple finish 641350-001

In Nero black finish 677168-001

(4) Power button board (includes cable) 639451-001

(5) TouchPad button board (includes cable) 639450-001

(6) TouchPad LED board (includes cable) 640292-001

Cable Kit, includes: 639442-001

(7a) TouchPad cable

(7b) Optical drive cable (includes optical drive connector)

(7c) Hard drive cable

NOTE: See

(8) Speaker Kit (includes left and right speakers and cable) 639458-001

(9) USB board (includes cable) 639452-001

(10) Power connector cable 639443-001

(11) System board (includes replacement thermal material):

For use only with computer models equipped with an AMD processor:

Equipped with a Fusion E-450 1.65-GHz processor (dual core, 18 W) and a graphics

subsystem with UMA video memory

Equipped with a Fusion E-350 1.60-GHz processor (dual core, 18 W) and a graphics

subsystem with UMA video memory

For use only with computer models equipped with the AMD A60M chipset and a

graphics subsystem with 1024-MB of discrete video memory

Cable Kit on page 28 for more Cable Kit spare part information.

659871-001

645529-001

649950-001

For use only with computer models equipped with the AMD A60M chipset and a

graphics subsystem with 512-MB of discrete video memory

22 Chapter 3 Illustrated parts catalog

649949-001

+ 102 hidden pages