The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
This document contains proprietary
information that is protected by copyright. No
part of this document may be photocopied,
reproduced, or translated to another language
without the prior written consent of HewlettPackard Company.
Microsoft and Windows are U.S. registered
trademarks of the Microsoft group of
companies.
First Edition (April 2014)
Document Part Number: 757647-001
About this guide
This guide provides information on setting up the display, troubleshooting, and technical specifications.
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm
or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to
equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
iii
iv About this guide
Table of contents
1 Product features ........................................................................................................................................... 1
2 Safety and maintenance guidelines ................................................................................................................ 2
Important safety information ............................................................................................................................... 2
Cleaning the display ............................................................................................................................ 3
3 Assembling and preparing .............................................................................................................................. 4
Using the IR receiver .............................................................................................................................................. 5
Using the security system ..................................................................................................................................... 6
Mounting the display on a wall .............................................................................................................................. 6
4 Remote control ............................................................................................................................................. 8
Remote control buttons ........................................................................................................................................ 9
5 Using the display ......................................................................................................................................... 11
Connecting the display to a Digital Signage media player or computer ............................................................ 11
Connecting the display using LAN/VOE .......................................................................... 16
Connecting multiple displays to one player ................................................................... 17
Connecting multiple displays with Video Over Ethernet (VOE) ................... 17
Connecting multiple displays with Tile Mode .............................................. 17
Adjusting the screen ............................................................................................................................................ 20
Selecting an image mode .................................................................................................................. 20
Using additional options ...................................................................................................................................... 22
Using the input list ............................................................................................................................ 22
4:3 : This selection will allow you to view a picture with an original 4:3 aspect
ratio. Black bars will appear on both the left and right of the screen. .......................... 25
Zoom : This selection will allow you to view the picture without any adjustment,
while filling the entire screen. However, the top and bottom of the picture will be
Cinema Zoom : Choose Cinema Zoom when you want to enlarge the picture in
correct proportion. Note: When enlarging or reducing the picture, the image may
become distorted. ........................................................................................................... 25
Accessing main menus ........................................................................................................................................ 26
Picture ID ........................................................................................................................................... 36
7 Making connections ..................................................................................................................................... 38
Connecting to a Computer, HD receiver, DVD, or VCR ......................................................................................... 39
Connecting to the LAN ......................................................................................................................................... 42
Connecting to a USB ............................................................................................................................................ 42
8 Setting up the display for music, videos, and photos ...................................................................................... 44
Network status .................................................................................................................................................... 46
Connecting USB storage devices ......................................................................................................................... 46
Supported file format ....................................................................................................................... 49
Playing videos ...................................................................................................................................................... 50
Listening to music ................................................................................................................................................ 55
Using PIP/PBP ...................................................................................................................................................... 57
IR codes ................................................................................................................................................................ 65
Canadian notice ................................................................................................................................................... 67
European Union regulatory notice ...................................................................................................................... 67
German ergonomics notice ................................................................................................................................. 68
Japanese notice ................................................................................................................................................... 68
Korean notice ....................................................................................................................................................... 68
China notice ......................................................................................................................................................... 68
Power cord set requirements .............................................................................................................................. 68
Japanese power cord requirements ................................................................................................. 69
Connecting the cable ........................................................................................................................................... 72
Communication parameter ................................................................................................................................. 73
Command reference list ...................................................................................................................................... 73
48. IP Address, VOE Setup (Command: v f) ..................................................................... 93
49. Auto Off (Command: f g) ........................................................................................... 93
50. Subnet mask, VOE Setup (Command: v g) ................................................................ 94
51. IP Address, NSM Setup (Command: v k) ................................................................... 94
52. Mac Address, VOE Setup (Command: v h) ................................................................ 94
53. Check VOE Availability (Command: v i) ..................................................................... 95
54. Mac Address, NSM setup (Command: v j) ................................................................. 95
55. Product Name. (Command : f v) ................................................................................ 95
56. Subnet mask, NSM Setup (Command: v l) ................................................................ 96
ix
x
1Product features
The HP LCD digital signage display has a wide-aspect active matrix thin-film transistor (TFT) panel. The
display features include the following:
●
138.7 cm (55-inch diagonal) widescreen viewable area display with 1920 x 1080 native resolution
●
Viewing angles of 178 degrees horizontal, 178 degrees vertical
●
VGA, HDMI, DisplayPort, VOE, USB, IR, and audio inputs
●
VGA, DisplayPort, and speaker outputs
●
RS232, LAN, and IR external controls
●
External speaker option audio support
●
USB built-in player, Network utility software, video daisy-chaining using DP and VGA, group IR for tiling
(daisy-chain via RS232); Video-over-Ethernet (VOE)
●
Supports VESA compliant mounting interface: 400 x 400 mm (23.62 x 15.75 in) hole pattern
●
Network Sign Manager (NSM) software utility provided that allows remote, centralized management
and control of HP digital signage displays. Users have the ability to monitor and send commands to all
the network connected displays in a subnet from a central location such as a data center. For more
information, see the HP Network Sign Manager User Guide provided with the display.
●
HP Video Over Ethernet (VOE) compatibility that provides a system of software, hardware, and firmware
for connecting HP Digital Signage Displays on a network with computers/media players on the same
network. For more information, see the HP Video Over Ethernet User Guide provided with the display.
Accessories
●
Software and documentation disc
●
Remote control (includes AAA batteries)
●
Power cord
●
DisplayPort cable
●
HDMI cable
●
RGB (VGA) cable
●
Fixed IR receiver with magnetic sheet
Optional accessories
Optional accessories (separately purchased).
●
Stand kit
●
Speaker kit
●
Wall mount kit
Accessories1
2Safety and maintenance guidelines
Important safety information
A power cord is included with the display. If another cord is used, use only a power source and connection
appropriate for this display.
WARNING! To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding feature. The grounding plug is an important safety feature.
• Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.
• Disconnect power from the product by unplugging the power cord from the electrical outlet.
For your safety, do not place anything on power cords or cables. Arrange them so that no one can
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging from the electrical
outlet, grasp the cord by the plug.
To reduce the risk of serious injury, read the Safety and Comfort Guide. It describes proper workstation,
setup, posture, and health and work habits for computer users, and provides important electrical and
mechanical safety information. This guide is located on the Web at
documentation disc, if one is included with the display.
CAUTION: For the protection of the display, as well as the media player/computer, connect all power cords
for the media player/computer and its peripheral devices (such as a display, printer, scanner) to some form of
surge protection device such as a power strip or Uninterruptible Power Supply (UPS). Not all power strips
provide surge protection; the power strips must be specifically labeled as having this ability. Use a power
strip whose manufacturer offers a Damage Replacement Policy so you can replace the equipment, if surge
protection fails.
www.hp.com/ergo and/or on the
Use the appropriate and correctly sized furniture designed to properly support your display.
WARNING! Displays that are inappropriately situated on dressers, bookcases, shelves, desks, speakers,
chests, or carts can fall over and cause personal injury.
Care should be taken to route all cords and cables connected to the display so that they cannot be pulled,
grabbed, or tripped over.
CAUTION: Do not place the device in a location where water may drip and/or splash on the device.
Do not place an object that contains water, such as a flower vase, on the device.
Maintenance guidelines
To enhance the performance and extend the life of the display:
●
Do not open the display cabinet or attempt to service this product yourself. Adjust only those controls
that are covered in the operating instructions. If the display is not operating properly or has been
dropped or damaged, contact an authorized HP dealer, reseller, or service provider.
●
Use only a power source and connection appropriate for this display, as indicated on the label/back
plate of the display.
●
Be sure the total ampere rating of the products connected to the outlet does not exceed the current
rating of the electrical outlet, and the total ampere rating of the products connected to the cord does
2Chapter 2 Safety and maintenance guidelines
not exceed the rating of the cord. Look on the power label to determine the ampere rating (AMPS or A)
for each device.
●
Install the display near an outlet that you can easily reach. Disconnect the display by grasping the plug
firmly and pulling it from the outlet. Never disconnect the display by pulling the cord.
●
Turn the display off when not in use. You can substantially increase the life expectancy of the display by
using a screen saver program and turning off the display when not in use.
CAUTION: Burn-in or image sticking might occur on displays which display the same static image on
the screen for prolonged periods of time. To avoid burn-in or image sticking and to prolong the life of
the display, you should activate one of the four ISM selections in the OSD, activate a screen-saver
application, periodically cycle between static information and moving images, or turn off the display
when it is not in use for prolonged periods of time.
●
Slots and openings in the cabinet are provided for ventilation. These openings must not be blocked or
covered. Never push objects of any kind into cabinet slots or other openings.
●
Do not drop the display or place it on an unstable surface.
●
Do not allow anything to rest on the power cord. Do not walk on the cord.
●
Keep the display in a well-ventilated area, away from excessive light, heat or moisture.
●
When removing the display base, you must lay the display face down on a soft area to prevent it from
getting scratched, defaced, or broken.
Cleaning the display
1.Turn off the display and unplug the power cord from the back of the unit.
2.Dust the display by wiping the screen and the cabinet with a soft, clean antistatic cloth.
3.For more difficult cleaning situations, use a 50/50 mix of water and Isopropyl alcohol.
CAUTION: Spray the cleaner onto a cloth and use the damp cloth to gently wipe the screen surface. Never
spray the cleaner directly on the screen surface. It might seep behind the bezel and damage the electronics.
CAUTION: To clean the display screen or cabinet, do not use cleaners that contain any petroleum-based
materials such as benzene or thinner or any volatile substance. These chemicals might damage the display.
Maintenance guidelines3
3Assembling and preparing
ItemConnection panelDescription
(1)HDMIConnects voice or audio input cable.
DP INConnects DisplayPort in cable to the display.
DP OUTConnects DisplayPort out cable to the display.
LAN/VOEConnects a local area network cable.
SPEAKER OUTConnects optional external speakers to the display.
AUDIO INConnects an audio cable to the display.
RGB/AV COMPONENT OUTConnects an RGB/AV component out cable to the display.
RGB/AV COMPONENT INConnects an RGB/AV component in cable to the display.
RS-232C OUTConnects an RS-232C out cable to the display.
RS-232C INConnects an RS-232C in cable to the display.
USBConnects a USB cable to the display.
IR INConnects an IR cable to the display.
4Chapter 3 Assembling and preparing
ItemButtonDescription
(2)1Moves the selection up and down.
2Adjusts the volume level.
3Displays the current signal and mode. Press this button to adjust the screen automatically (RGB mode only).
4Accesses the main menus, or saves your input and exits the menus.
5Changes the input source.
6Turns the power on or off.
Using the IR receiver
Allows a remote control sensor to be placed in a custom location.
NOTE: You must apply the adhesive metallic label to secure IR receiver.
The magnetic IR receiver must be placed on the front or side of the display in the remote control line of sight.
Attach the metallic adhesive label to the desired position on the display. HP recommends that you attach the
label in the location as shown in the following image.
Using the IR receiver5
Portrait orientation
To install in portrait orientation, rotate the display counterclockwise 90 degrees when looking at it from the
front.
Using the security system
The security system connector is located at the back of the display.
Connect the security system cable between the display and a table.
NOTE: The security system is separately purchased. You can obtain additional accessories from most
electronics stores.
Mounting the display on a wall
For proper ventilation, allow a clearance of 10 cm on each side and from the wall. Detailed installation
instructions are available from the manufacturer of the mounting equipment.
6Chapter 3 Assembling and preparing
If you intend to mount the display to a wall, attach a wall mounting interface (optional parts) to the back of
the set.
When you install the display using a wall mounting interface (optional parts), attach it carefully so it will not
fall.
1.Use a wall mount and screws in accordance with VESA Standards.
If you use screws longer than the VESA standard, the display might be damaged internally.
If you use improper screws, the product might be damaged and drop from mounted position. In this
case, HP is not responsible for damage.
2.Use VESA standard as follows:
●
785 mm (31 inch) or greater
●
Fastening screw: Diameter 6.0 mm x Pitch 1.0 mm x Length 10 mm
CAUTION: Disconnect the power cord first, and then move or install the display. Otherwise electric shock
may occur.
If you install the display on a ceiling or slanted wall, it may fall and result in severe injury.
Use an authorized HP wall mount and contact the local dealer or qualified personnel.
Do not over tighten the screws as this may cause damage to the display and void your warranty.
Use the screws and wall mounts that meet the VESA standard. Any damages or injuries by misuse or using an
improper accessory are not covered by the warranty.
NOTE: The wall mount bracket is optional. You can obtain additional accessories from your local dealer.
The length of screws may differ depending on the wall mount. Be sure to use the proper length.
For more information, refer to the manufacturer’s instructions supplied with the wall mount.
Mounting the display on a wall7
4Remote control
The remote control ships with batteries.
To replace batteries, open the battery cover, replace batteries (1.5 V AAA) matching (+) and (-) ends to the
label inside the compartment, and close the battery cover. To remove the batteries, perform the installation
actions in reverse.
CAUTION: Do not mix old and new batteries, as this may damage the remote control.
Make sure to point the remote control to the remote control sensor on the display.
8Chapter 4 Remote control
Remote control buttons
ItemButtonFunctionItemButtonFunction
(1)PowerTurns the display on or off.(7)MUTEMutes all sound.
(2)MONITOR
ON/OFF
(3)MARKSelects a specific file in USB mode. (9)INPUTSelects Input mode.
(4)ARCSelects the aspect ratio.(10)Number and
(5)Volume up/
down
(6)PSMSelects Picture Status Mode.
Turns off the display then turns it
back on.
Adjusts the volume level.(11)BRIGHTNESS key Adjust the brightness by pressing the
(8)ENERGY SAVINGAdjusts the brightness on the screen to
alphabet
buttons
reduce energy consumption.
Enters numerical or alphabetical
characters depending on the setting.
Up and Down buttons on the remote
control. In USB mode, the OSD menu
has the Page function to move to the
next file list.
Remote control buttons9
Item ButtonFunctionItemButtonFunction
(14)MENUAccesses the main menus or
saves your input and exits menus.
(15)Navigation
buttons
(16)OKSelects menus or options and
(17)BACKAllows the user to move back one
(18)ID ON/OFFWhen the number of Picture ID is
(19)AUTOAutomatically adjusts picture
Scrolls through menus or options. (21)EXITClears all on-screen displays and returns
confirms your input.
step in user interaction function.
equal to Set ID, you can control
the display you want in multi
display mode.
position and minimizes image
instability (RGB input only).
(20)USBSelects USB menu to control the HP
Media Sign Player.
to display viewing from any menu.
(22)TILESelects Tile mode.
(23)Input label (blue
button)
(24)USB Menu
control buttons
Input label may be adjusted to either PC
or DTV.
Control media playback.
10Chapter 4 Remote control
5Using the display
Connecting the display to a Digital Signage media player or
computer
Your display supports the Plug and Play feature. In Plug and Play, a computer will have a built-in driver for
the display, no extra software is needed.
NOTE: It is recommended you use a DisplayPort connection for the best image quality.
Use a shielded signal interface cable, such as D-sub 15 pin signal cable and HDMI cable, with a ferrite core to
maintain standard compliance for the product.
If you turn the display on when the set is cold, the screen may flicker. This is normal.
Some red, green, or blue spots may appear on the screen. This is normal.
If you use a cable longer than the D-sub 15 pin signal cable provided, certain images may appear blurry.
Connect the signal input cable and tighten it by turning the screws clockwise.
CAUTION: Do not press the screen with your finger for a long time as this may result in temporary
distortion on the screen.
Avoid displaying a fixed image on the screen for a long period of time to prevent image burn. Use a screen
saver if possible.
Connecting the display to a Digital Signage media player or computer11
RGB/VGA connection
Transmits an analog video signal from your computer to the display. Connect the computer and the display
with a standard RGB/VGA cable as shown in the following illustration. Select RGB/VGA IN connector on
display. The audio in cable is not provided with display.
To connect this display to another display via RGB/VGA (daisy chain), plug one end of a second RGB/VGA cable
into the Output RGB/VGA connector on the display and plug the other end of RGB/VGA cable into the Input
RGB/VGA connector on the next display in chain. RGB/VGA connection can have multiple displays (up to 6)
connected to a single player/computer using the tile mode. For more information, see
displays to one player on page 17.
12Chapter 5 Using the display
Connecting multiple
DisplayPort connection
Transmits digital video signal from your computer to the display. Connect the computer and the display with
a DisplayPort cable as shown the following illustration. Select Display IN. The audio in cable is not provided
with the display.
If you will be connecting this display to another display via DisplayPort (daisy chain), plug one end of a
second DisplayPort cable into the DP-OUT connector on the display and plug the other end of DisplayPort
cable into the DP-IN connector on the next display in chain. For more information, see
displays to one player on page 17.
Back of the product
Connecting multiple
Connecting the display to a Digital Signage media player or computer13
HDMI connection
Transmits the digital video and audio signals from your computer to the display. Connect the computer and
the display with an HDMI cable as shown in the following illustration. Select HDMI input.
Back of the product
NOTE: Use a high Speed HDMI cable. High speed HDMI cables can handle definition beyond 1080p.
Check the computer environment if you cannot hear audio in HDMI mode. Some computers require you to
manually change the default audio output to HDMI.
If you want to use HDMI-PC mode, you must set the input label to PC mode.
When HDMI PC is used, a compatibility problem might occur.
14Chapter 5 Using the display
IR receiver connection
Allows the use of a wired remote or IR receiver extension. The IR cable is provided with the display.
Back of the product
NOTE: Make sure the power cable is disconnected.
Connecting the display to a Digital Signage media player or computer15
LAN/VOE connection
Connecting the display using LAN/VOE
▲
To connect the display to a network, plug your CAT-5 network cable into the Ethernet port.
The Ethernet cable from the display can connect to a media player/computer, a router (switch), or an
Intranet. A network connection enables the use of the Video Over Ethernet software to assign a media
player to drive the display. The connection also allows the HP Network Sign Manager program, running
on a networked media player/computer, to send command data.
Connect the Ethernet cable using one of the following connections:
●
Computer Direct Connection—Connect the LAN cable to the LAN port on the display and to the LAN
port on the media player/computer (1).
●
Router—Connect the LAN cable to the LAN port on the display and to a LAN port on the router (2).
●
Intranet—Connect the LAN cable to the LAN port on the display and to the Intranet network via an
access point (3).
16Chapter 5 Using the display
Connecting multiple displays to one player
Multiple displays may be connected to a single media player/computer two different ways, using Video Over
Ethernet or using Tile Mode with VGA or DisplayPort video inputs.
Connecting multiple displays with Video Over Ethernet (VOE)
To connect multiple displays to a single media player/computer, each display must be connected to the same
sub-network as the media player/computer. The input source of each display must be set to VOE. With VOE,
displays are connected to media players/computer by establishing an association between the media player/
computer and one or more displays on the network with the VOE software that runs in the media player/
computer. Up to 4 displays may be associated with a single media player/computer (See the VOE Users Guide
provided with the display for more detail). When multiple displays are associated with a single media player/
computer, the displays may be mirrored (a single desktop image displays on all the displays simultaneously).
The image may be extended across all the displays simultaneously using the View Span “Display Resolution”
dialog box.
The displays may be treated by an application as though there were up to 4 individual displays connected to 4
graphic adaptor heads on the media player/computer.
The association of up to 4 displays is the technical limit, and depending upon the complexity of the desktop
image to be displayed (playing flash, or streaming video), the number of displays which can be associated
with acceptable video performance may be less than 4 (See the Video Over Ethernet User Guide for more
detail).
Connecting multiple displays with Tile Mode
The recommended cable routing for daisy chain in Tile Mode is to start with the upper left display and
connect across the upper tier of displays going from left to right to the last display in that tier. Then cable
from the upper right display to the display just below it and connect across from right to left to the last
display on the left. Continue this back and forth, top to bottom cable route for all the tiers in the wall as
indicated in the next figure.
Connecting the display to a Digital Signage media player or computer17
Multiple displays (up to 25 for DP and 6 for RGB/VGA) may be connected to a single media player/computer
using Tile Mode. Multiple displays in Tile Mode are only supported with either DisplayPort or VGA video input
sources. When connecting the multiple displays, the media player/computer is connected to the first display
only with either a DisplayPort or VGA connection. All the subsequent displays are connected to each other via
daisy chain using either the DP OUT connector from one display to the DP IN connector of the next display, or
using the VGA OUT connector from one display to the VGA IN connector of the next display. All displays must
be connected with the same video source, either DisplayPort or VGA. When using Tile mode to connect
multiple displays, only one desktop image may be displayed across all the tiled displays.
18Chapter 5 Using the display
To remotely manage and control multiple displays in Tile Mode when using either VGA or DisplayPort video
source, either a RS-232 or Network connection may be used with the HP Network Sign Manager.
If using the RS-232 interface, the displays must be daisy chained with RS-232 cables. Attach one end of a
RS-232 cable to the RS-232 Input connector of the first display and connect to the serial connector of the
media player/computer. Then attach one end of an RS-232 cable to the RS-232 Output connector and the
other end to the RS-232 Input connector of the next display and continue to connect the RS-232 cables
between each display in the tiled matrix.
If using a Network connection, just attach each display to a network hub or access point using a CAT-5 cable,
and HP Network Sign Manager will locate each network attached display. The HP Network Sign Manager will
allow users to select any display or assigned group of displays to manage and control. If the display is
already attached to the network for VOE, there is no further action required. The HP Network Sign Manager
will detect the displays via its search function (See the HP Network Sign Manager Users Guide provided with
the display for more details).
Multiple displays may also be controlled and managed with the IR Remote Control.
NOTE: The number of displays that can be connected by daisy chain to one media player/computer might
vary depending on the signal status and cable loss. If the signal status is good, and there is no cable loss, it is
possible to connect up to 25 displays for DP and 6 displays for RGB/VGA in a daisy chain from one media
player/computer.
If you are going to play video that is copy protected with High-bandwidth Digital Content Protection (HDCP),
you must use DisplayPort as the video source, and you are limited to a maximum of six displays in the daisy
chain which can support HDCP.
When using Tile Mode, the display ID can be set in the display OSD with the IR Remote Control, the display
control panel, or for Network attached displays, the display ID can be set with the HP Network Sign Manager
software (See the HP Network Sign Manager User Guide provided with the display for more details).
Connecting the display to a Digital Signage media player or computer19
Adjusting the screen
Selecting an image mode
Display images in its optimized settings by selecting one of the preset image modes.
1.Press MENU to access the main menus.
2.Press the Navigation buttons to scroll to PICTURE and press OK.
3.Press the Navigation buttons to scroll to Picture Mode and press OK.
4.Press the Navigation buttons to scroll to an image mode you want and press OK.
OptionDescription
VividAdjusts the video image by enhancing the contrast, brightness, Color, and sharpness.
StandardAdjusts the image for the normal environment.
CinemaOptimizes the video image for a cinematic look to enjoy videos.
SportOptimizes the video image for high and dynamic actions by emphasizing primary Colors such as white,
grass, or sky blue.
GameOptimizes the video image to enjoy dynamic image when playing a game.
5.When you are finished, press EXIT. When you return to the previous menu, press BACK.
Customizing image options
Customize basic and advanced options of each image mode for the best screen performance.
1.Press MENU to access the main menus.
2.Press the Navigation buttons to scroll to PICTURE and press OK.
3.Press the Navigation buttons to scroll to Picture Mode and press OK.
4.Press the Navigation buttons to scroll to an image mode you want and press OK.
5.Select and adjust the following options, and then press OK.
OptionDescription
BacklightAdjusts the brightness of the screen by controlling the LED backlight. If you decrease the brightness level,
the screen becomes darker and the power consumption will be reduced without any video signal loss.
ContrastIncreases or decreases the gradient of the video signal. You may use Contrast when the bright part of the
picture is saturated.
BrightnessAdjusts the base level of the signal in the picture. You may use Brightness when the dark part of the picture
is saturated.
SharpnessAdjusts the level of crispness in the edges between the light and dark areas of the picture. The lower the
level, the softer the image.
ColorAdjusts intensity of all colors.
TintAdjusts the balance between red and green levels.
Color temp.Set to warm to enhance hotter Colors such as red, or set to cool to make picture bluish.
20Chapter 5 Using the display
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