HP L2V00EA User guide
HP ENVY 17 Notebook PC
HP ENVY 15 Notebook PC
HP ENVY m7 Notebook PC
Maintenance and Service Guide
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are U.S.
registered trademarks of Intel Corporation.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation. SD Logo
is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: November 2014
Document Part Number: 798905-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and
software) within 14 days for a refund subject
to the refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits defined by the International Standard for Safety
of Information Technology Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 5
Identifying components ........................................................................................................................................ 5
Using the action keys ............................................................................................................................................. 9
Labels ................................................................................................................................................................... 10
3 Illustrated parts catalog .............................................................................................................................. 12
Computer major components ............................................................................................................................. 12
Display assembly subcomponents ..................................................................................................................... 19
Mass storage devices .......................................................................................................................................... 22
Miscellaneous parts ............................................................................................................................................. 23
Sequential part number listing ........................................................................................................................... 24
4 Removal and replacement procedures preliminary requirements .................................................................... 32
Tools required ...................................................................................................................................................... 32
Service considerations ........................................................................................................................................ 32
Plastic parts ....................................................................................................................................... 32
Cables and connectors ...................................................................................................................... 33
Drive handling ................................................................................................................................... 33
Grounding guidelines ........................................................................................................................................... 34
Electrostatic discharge damage ....................................................................................................... 34
Packaging and transporting guidelines ......................................................................... 35
Workstation guidelines ................................................................................................... 35
Equipment guidelines ..................................................................................................... 36
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 37
Component replacement procedures ................................................................................................................. 37
Battery ............................................................................................................................................... 38
Optical drive ...................................................................................................................................... 39
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 41
Component replacement procedures ................................................................................................................. 41
Base enclosure .................................................................................................................................. 42
Display panel ..................................................................................................................................... 47
vii
WLAN module .................................................................................................................................... 56
TouchPad button board .................................................................................................................... 58
Battery Board (select models only) .................................................................................................. 59
Optical drive connector ..................................................................................................................... 59
Subwoofer ......................................................................................................................................... 60
USB board .......................................................................................................................................... 62
Hard drive .......................................................................................................................................... 63
System board .................................................................................................................................... 64
Solid State Drive ................................................................................................................................ 69
Speakers ............................................................................................................................................ 69
Memory modules .............................................................................................................................. 71
RTC battery ........................................................................................................................................ 74
Fingerprint reader board (select models only) ................................................................................. 75
Power connector ............................................................................................................................... 76
Fan ..................................................................................................................................................... 77
Heat sink ............................................................................................................................................ 78
Power button board .......................................................................................................................... 80
7 Windows Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ..................................................... 81
Starting Setup Utility (BIOS) ................................................................................................................................ 81
Updating the BIOS ................................................................................................................................................ 81
Determining the BIOS version ........................................................................................................... 81
Downloading a BIOS update .............................................................................................................. 82
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 82
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 83
8 Using Setup Utility (BIOS) and System Diagnostics in Windows 7 ..................................................................... 84
Starting Setup Utility (BIOS) ................................................................................................................................ 84
Updating the BIOS ................................................................................................................................................ 84
Determining the BIOS version ........................................................................................................... 84
Downloading a BIOS update .............................................................................................................. 85
Using System Diagnostics ................................................................................................................................... 86
9 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics .................................................................. 87
Starting Setup Utility ........................................................................................................................................... 87
Using Setup Utility ............................................................................................................................................... 87
Changing the language of Setup Utility ............................................................................................ 87
Navigating and selecting in Setup Utility .......................................................................................... 87
Displaying system information ......................................................................................................... 88
Restoring factory default settings in Setup Utility .......................................................................... 88
viii
Exiting Setup Utility ........................................................................................................................... 88
Updating the BIOS ................................................................................................................................................ 89
Determining the BIOS version ........................................................................................................... 89
Downloading a BIOS update .............................................................................................................. 89
Using Advanced System Diagnostics .................................................................................................................. 90
10 Windows 7 backing up, restoring, and recovering ......................................................................................... 91
Creating backups ................................................................................................................................................. 91
Creating recovery media to recover the original system ................................................................. 91
What you need to know .................................................................................................. 91
Creating the recovery media ........................................................................ 92
Creating system restore points ........................................................................................................ 92
What you need to know .................................................................................................. 92
Creating a system restore point ..................................................................................... 92
Backing up system and personal information .................................................................................. 92
Tips for a successful backup ........................................................................................... 93
What you need to know .................................................................................................. 93
Creating a backup using Windows Backup and Restore ................................................ 93
Restore and recovery .......................................................................................................................................... 94
Restoring to a previous system restore point .................................................................................. 94
Restoring specific files ...................................................................................................................... 94
Restoring specific files using Windows Backup and Restore ......................................... 94
Recovering the original system using HP Recovery Manager .......................................................... 94
What you need to know .................................................................................................. 94
Recovering using HP Recovery partition (select models only) ...................................... 95
Recovering using the recovery media ............................................................................ 95
Changing the computer boot order .............................................................. 95
11 Windows 8.1 Backing up, restoring, and recovering ...................................................................................... 97
Creating recovery media and backups ................................................................................................................ 97
Creating HP Recovery media ............................................................................................................. 97
Restore and recovery .......................................................................................................................................... 98
Recovering using HP Recovery Manager .......................................................................................... 99
What you need to know .................................................................................................. 99
Using the HP Recovery partition (select models only) .................................................. 99
Using HP Recovery media to recover ........................................................................... 100
Changing the computer boot order .............................................................................. 100
Removing the HP Recovery partition ............................................................................................. 100
ix
12 Ubuntu Linux – Backing up, restoring, and recovering ................................................................................. 101
Performing a system recovery .......................................................................................................................... 101
Creating the restore DVDs .............................................................................................................. 101
Creating a restore image on a USB device ...................................................................................... 101
Performing recovery using the restore media ............................................................................... 102
Backing up your information ............................................................................................................................. 102
13 Specifications .......................................................................................................................................... 104
Computer specifications .................................................................................................................................... 104
43.9-cm (17.3-in), HD+ display specifications ................................................................................................. 105
39.6-cm (15.6-in) display specifications .......................................................................................................... 106
Hard drive specifications ................................................................................................................................... 106
DVD±RW SuperMulti Double-Layer Combination Drive specifications ............................................................ 107
14 Power cord set requirements .................................................................................................................... 108
Requirements for all countries ......................................................................................................................... 108
Requirements for specific countries and regions ............................................................................................. 108
15 Recycling ................................................................................................................................................ 110
Index ........................................................................................................................................................... 111
x
1 Product description
Category Description
Product Name HP ENVY 17 Notebook PC
HP ENVY m7 Notebook PC
HP ENVY 15 Notebook PC
Processors Processors are attached to the system board.
●
Intel® quad core i7-4720 HQ 2.60 GHz (SC turbo up to 3.60 GHz) processor (1600 MHz, 6.0 MB L3
cache, 47 W) for use with HP ENVY 15 and 17 Notebook PC models available for Windows 8.1
●
Intel dual core i7-5500U (2.4 GHz, SC turbo up to 3.0 GHz), processor (1600 MHz/4 MB L3, 15 W) for
use with HP ENVY 15 and 17 Notebook PC models
●
Intel Dual Core i5-5200U (2.2 GHz SC turbo up to 2.7 GHz) processor (1600 MHz, 3.0 MB L3 cache, 15
W) for use with HP ENVY 15 and 17 Notebook PC models
Chipset Intel HM87 Express Chipset
Intel Wildcat Point-LP PCH (integrated in MCP)
Graphics Internal graphics:
●
Intel HD Graphics 4600
●
Intel HD Graphics 5500
Supports HD Decode, DX11, and HDMI
Switchable discrete graphics:
●
NVIDIA N15P-GT (GeForce GTX 850M) with 4096 MB of dedicated video memory (256Mx16 DDR3 900
MHz x 8 PCs, 1 GHz downgraded to 900 MHz))
●
NVIDIA N155-GT (GeForce 840M) with 2048 MB of dedicated video memory (256Mx16 DDR3 900 MHz
x 4 PCs, 1 GHz downgraded to 900 MHz)
Supports Optimus
Supports GPS (GPU Performance Scaling)
Panel 17.3" high-definition (HD) + light-emitting diode (WLED) BrightView (1600x900) display, (wedge 6.0mm)
SVA, Color Gamut 60%, supports LVDS, 200 nits non-touch only
17.3" HD + (WLED) Antiglare (1600x900) display, (wedge 6.0mm) SVA, Color Gamut 60%, supports LVDS,
200 nits touch only
17.3" FHD, WLED AntiGlare (1920x1080) (wedge 6.0mm) WVA, Color Gamut 72%, supports LVDS, 300 nits
both touch and non-touch
15.6" HD WLED BrightView (1366x768) flat (3.8mm) SVA 200 nits, LVDS, non-touch only
15.6" HD WLED Antiglare (1366x768) flat (3.8mm) SVA 200 nits, LVDS, Touch only
15.6" FHD WLED Antiglare (1920x1080) slim (3.2mm) SVA 300 nits, LVDS, both touch and non-touch
15.6" FHD WLED Antiglare (1920x1080) slim (3.2mm) UWVA/IPS 220/250 nit, eDP, 3D, touch with 3D
camera only
Display assemblies include 2 wireless local area network (WLAN) antenna cables
1
Category Description
3D camera models include 1 wireless local area network (WLAN) antenna cables
Touch solution with flush glass, multitouch enabled
Support LVDS (co-layout with eDP1.3+PSR)
Memory Two SODIMM slots
DDR3L-1600 MHz Dual Channel Support
Supports up to 16 GB of system RAM in the following configurations:
Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard drives
Hybrid configurations
●
4096 MB total system memory (4096×1)
●
6144 MB total system memory (4096 MB + 2048 MB)
●
8192 MB total system memory (4096×2)
●
8192 MB total system memory (8192×1)
●
12288 MB total system memory (8192MB +4096)
●
16384 MB total system memory (8192×2)
use the same bracket)
Support M.2 SATA Storage
Accelerometer / HDD protection support
Supports the following hard drives:
●
2 TB 5400 rpm, 9.5mm
●
1.5 TB 5400 rpm, 9.5-mm
●
1 TB 5400 rpm, 9.5-mm
●
750 GB 5400 rpm 9.5-mm
●
500 GB 5400 rpm 7mm/9.5mm for HP ENVY 15 Notebook PC only
●
1 TB 5400 + 8 GB NAND Hybrid HDD 9.5mm
●
750 GB 5400 + 8 GB NAND Hybrid HDD 9.5mm
Solid-state drive
Optical drives Fixed
2 Chapter 1 Product description
●
256 GB M.2 SATA (MLC)
●
256 GB M.2 SATA (TLC)
Dual Storage Configuration for HP Envy 17 computer models
●
1TB (5400) 9.5mm + 256 GB M.2 SATA SSD (TLC)
●
1TB (5400) 9.5mm + 256 GB M.2 SATA SSD (MLC)
Serial ATA
9.5-mm tray load
Supports the following optical drives:
●
DVD+/-RW Double-Layer SuperMulti
●
Blu-ray Disc ROM DVD±R/RW with SuperMulti for use with HP ENVY 17 and 15 Notebook PC
Support Zero-Power ODD
Category Description
Support M-disc
External optical drives External USB
Serial ATA
12.7-mm and 9.5–mm tray load
Supports the following external optical drives:
DVD+/-RW DL SuperMulti
Audio and video Dual integrated stereo speakers and subwoofer
HD Beats audio
HP TrueVision high-definition webcam (fixed, no tilt + activity LED, 1PC, USB 2.0 M-JPEG, 1280×720 by 30
frames per second)
Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise
suppression
Subwoofer
Support Dragon Assistant Voice Recognition (select models only)
Ethernet Integrated 10/100/1000 GB network interface card (NIC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module (select models only)
Two WLAN antennas built into display assembly
Supports Intel Wireless Display (WiDi) (select models only)
Compatible with Miracast-certified devices
Supports the following WLAN formats:
●
Realtek RTL8188EE 802.11 b/g/n 1x1 Wi-Fi Adapter
●
Qualcomm Atheros AR9485 802.11 b/g/n 1x1 Wi-Fi Adapter
●
Broadcom BCM43142 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter
●
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter
●
Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter non-Vpro version for
use with HP ENVY 17 Notebook PC models only
External memory card Push-push insertion/removal
Supports memory cards such as Secure Digital SD/SDHC/SDXC.
Internal card
Ports
●
One half-size mini-card slot for WLAN
●
One 2280 M.2 slot for solid state drives (select models only)
●
HDMI version 1.4 supporting 1920 ×1800 @ 60Hz
●
Combination audio-out/audio-in (stereo) port, supports jack detection
●
USB 3.0 (3 ports)
●
RJ-45 (Ethernet, includes link and activity lights)
●
AC Smart Pin power adapter plug
●
Fingerprint Reader for select HP ENVY 15 and select 17 Notebook PC models only
Keyboard/pointing
devices
Full-size keyboard with numeric keypad
●
Backlit island-style keyboard in black finish
3
Category Description
●
Backlit island-style keyboard in natural silver finish
●
Non-Backlit island-style keyboard in black finish (select models only)
HP Control Zone Trackpad
Taps enabled as default
Multitouch gestures enabled
Support Windows Modern Trackpad Gestures
Power requirements Supports the following HP AC adapters:
●
45 W(4.5mm connector) (select models only)
●
65 W (4.5mm connector) (select models only)
●
65 W EM (4.5mm connector) (select models only)
●
90 W (4.5mm connector) (select models only)
●
90 W EM (4.5mm connector) (select models only)
1-M length power cord
Battery life enhancement
Supports the following batteries:
●
4–Cell battery - 41 Whr (2.8 Ah), supports fast charge
●
4–Cell battery - 48 Whr (3.2 Ah), supports fast charge
Operating system Preinstalled:
●
Windows 8.1 (64-bit)
●
Windows 7 Professional
●
Ubuntu
Serviceability End-user replaceable parts
●
Battery
●
AC adapter
●
Optical drive
In Box HDMI-to-VGA adapter (select models only)
4 Chapter 1 Product description
2 External component identification
Identifying components
Depending on the model, your computer may have some of the following components. To see which
components are specific to your model, refer to the Setup Instructions poster provided in the computer box.
Component Description
AC adapter light
Action keys Execute frequently used system functions.
Airplane mode key (also referred to as the
wireless button)
Audio-out (headphone)/Audio-in (microphone)
jack
●
On: The AC adapter is connected and the battery is
charged.
●
Off: The computer is using battery power.
‒ or –
●
White: The computer is connected to external power and
the battery is charged from 90 to 99 percent.
●
Amber: The computer is connected to external power and
the battery is charged from 0 to 90 percent.
●
Blinking amber: A battery that is the only available power
source has reached a low battery level. When the battery
reaches a critical battery level, the battery light begins
blinking rapidly.
●
Off: The battery is fully charged.
NOTE: On select models, the f5 action key turns the radiance
backlight keyboard (also known as keyboard backlight) feature
off or on.
Turns the airplane mode and wireless feature on or off.
NOTE: A wireless network must be set up before a wireless
connection is possible.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this document:
▲
From the Start screen, type support, and then select the
HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in
the notification area, at the far right of the taskbar.
Windows 7
Identifying components 5
Component Description
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices. To access the user guides, select
Start > Help and Support > User Guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audioin (microphone).
Battery bay Holds the battery.
Battery lock Locks the battery in the battery bay.
Battery release latch Releases the battery.
Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
esc key Displays system information when pressed in combination with
the fn key.
Fingerprint reader Allows a fingerprint logon to Windows, instead of a password
logon.
fn key Executes frequently used system functions when pressed in
combination with the esc..
Hard drive light
HDMI port Connects an optional video or audio device, such as a high-
HP Triple Bass Reflex Subwoofer Provides superior bass sound.
Integrated numeric keypad When num lock is on, it can be used like an external numeric
Internal display switch Turns off the display and initiates Sleep if the display is closed
Internal microphones Record sound.
Left control zone Textured area that allows you to perform additional gestures.
Left TouchPad button Functions like the left button on an external mouse.
Memory card reader Reads optional memory cards that enable you to store, manage,
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
definition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.
keypad.
while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.
share or access information.
To insert a card:
6 Chapter 2 External component identification
Component Description
▲
Hold the card label-side up, with connectors facing the
slot, insert the card into the slot, and then push in on the
card until it is firmly seated.
To remove a card:
▲
Press in on the card it until it pops out.
Mute light
num lock key Alternates between the navigational and numeric functions on
Optical drive Depending on your computer model, reads an optical disc or
Power button
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
the integrated numeric keypad.
reads and writes to an optical disc.
●
When the computer is off, press the button to turn on the
computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options.
▲
From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep from the
list of applications.
‒ or –
From the Windows desktop, right-click the Start button,
and then select Power Options.
For Windows 7:
To learn more about your power settings: Select Start > Control
Panel > System and Security > Power Options.
Power connector Connects an AC adapter.
Power light
Right control zone Textured area that allows you to perform additional gestures.
Right TouchPad button Functions like the right button on an external mouse.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
Identifying components 7
Component Description
RJ-45 (network) jack/status lights Connects a network cable.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
Speakers Produce sound.
TouchPad zone Reads your finger gestures to move the pointer or activate items
on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is off.
USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
Vents Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. The number of
vents varies depending on the computer model. It is normal for
the internal fan to cycle on and off during routine operation.
Webcam
‒ or –
3D camera (select models only)
Webcam light On: The webcam is in use.
Windows application key Displays options for a selected object.
Records video and captures photographs. Some models allow
you to video conference and chat online using streaming video.
▲
To use the webcam or 3D camera:
From the Start screen, type camera, and then select
Camera from the list of applications.
For Windows 7:
For information on using the webcam, select Start > All
Programs > Communication and Chat > Cyberlink YouCam.
NOTE: A 3D camera captures 3D images and displays them on
the computer screen. It includes additional hardware (a 3D
camera sensor and a 3D laser projector) plus special software.
To learn more about using a 3D camera, open the Intel
RealSense app Welcome to Intel RealSense. To access the 3D
camera apps, go to the Intel RealSense Technology app.
Windows key Returns you to the Start screen from an open app or the
8 Chapter 2 External component identification
Windows desktop.
Component Description
NOTE: Pressing the Windows key again will return you to the
previous screen.
WLAN antennas Send and receive wireless signals to communicate with WLANs.
NOTE: The antennas are not visible from the outside of the
computer. For optimal transmission, keep the areas
immediately around the antennas free from obstructions. For
wireless regulatory notices, see the section of the Regulatory,
Safety, and Environmental Notices that applies to your country
or region.
To access this document:
▲
From the Start screen, type support, and then select the
HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in
the notification area, at the far right of the taskbar.
NOTE: To set up a WLAN and connect to the Internet, you need
a broadband modem (either DSL or cable) (purchased
separately) high-speed Internet service purchased from an
Internet service provider, and a wireless router (purchased
separately).
Using the action keys
Depending on the model, your computer may have the function key features as described in this table.
An action key performs an assigned function. The icon on each of the action keys illustrates the assigned
function for that key.
To use an action key function, press and hold the key.
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
NOTE: The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS).
Refer to Help and Support for additional information.
After you have disabled the action key feature, you can still perform each function by pressing the fn key in
combination with the appropriate action key.
Icon Description
Opens Help and Support, which provides tutorials, information about the Windows operating system and
your computer, answers to questions, and updates to your computer.
Help and Support also provides automated troubleshooting tools and access to support.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Using the action keys 9
Icon Description
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the radiance backlight keyboard (also known as keyboard backlight) feature off or on.
NOTE: To conserve battery power, turn off this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a BD.
Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Labels
Turns the airplane mode and wireless feature on or off.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the removable service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the model
number. Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
10 Chapter 2 External component identification
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select models only)
●
Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a
Digital Product Key is electronically installed.
NOTE: The Digital Product Key is automatically recognized and activated by Microsoft operating
systems when a Windows 8 or Windows 8.x operating system is reinstalled using HP-approved recovery
methods.
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 11
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
http://partsurfer.hp.com, select your country or region, and then
12 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly: For details on the display components, see
(2) Top cover: includes the TouchPad and keyboard.
Top cover for HP ENVY 15 Notebook PC computer models:
For use only on HP ENVY 15 Notebook PC computer models in the United States 763577-001
Display assembly subcomponents on page 19.
Computer major components 13
Item Component Spare part number
For use only on HP ENVY 15 Notebook PC computer models in the United States with backlit
keyboard
For use only on HP ENVY 15 Notebook PC computer models in the United Kingdom with backlit
keyboard.
For use only on HP ENVY 15 Notebook PC computer models in Germany with backlit keyboard 763578-041
For use only on HP ENVY 15 Notebook PC computer models in France with TouchPad and backlit
keyboard.
For use only on HP ENVY 15 Notebook PC computer models in Italy with backlit keyboard 763578-061
For use only on HP ENVY 15 Notebook PC computer models in Spain with backlit keyboard 763578-071
For use only on HP ENVY 15 Notebook PC computer models in Portugal with backlit keyboard 763578-131
For use only on HP ENVY 15 Notebook PC computer models in Turkey with backlit keyboard 763578-141
For use only on HP ENVY 15 Notebook PC computer models in Greece with TouchPad and backlit
keyboard
For use only on HP ENVY 15 Notebook PC computer models in Latin America with backlit
keyboard
For use only on HP ENVY 15 Notebook PC computer models in Saudi Arabia with backlit keyboard 763578-171
For use only on HP ENVY 15 Notebook PC computer models in Hungary with backlit keyboard 763578-211
For use only on HP ENVY 15 Notebook PC computer models in Russia with backlit keyboard. 763578-251
763578-001
763578-031
763578-051
763578-151
763578-161
For use only on HP ENVY 15 Notebook PC computer models in Bulgaria with backlit keyboard 763578-261
For use only on HP ENVY 15 Notebook PC computer models in Romania with backlit keyboard 763578-271
For use only on HP ENVY 15 Notebook PC computer models in Thailand with backlit keyboard 763578-281
For use only on HP ENVY 15 Notebook PC computer models in Japan with backlit keyboard. 763578-291
For use only on HP ENVY 15 Notebook PC computer models in Belgium with backlit keyboard 763578-A41
For use only on HP ENVY 15 Notebook PC computer models in Taiwan withbacklit keyboard 763578-AB1
For use only on HP ENVY 15 Notebook PC computer models in South Korea with backlit keyboard 763578-AD1
For use only on HP ENVY 15 Notebook PC computer models for the Netherlands with TouchPad
and backlit keyboard
For use only on HP ENVY 15 Notebook PC computer models in Slovenia. with backlit keyboard 763578-BA1
For use only on HP ENVY 15 Notebook PC computer models in Switzerland with backlit keyboard 763578-BG1
For use only on HP ENVY 15 Notebook PC computer models in Canada with backlit keyboard 763578-DB1
For use only on HP ENVY 15 Notebook PC computer models in Denmark, Finland, and Norway with
backlit keyboard
For use only on HP ENVY 15 Notebook PC computer models in Czech Republic and Slovakia with
backlit keyboard
For use only on HP ENVY 17 Notebook PC computer models:
For use only on HP ENVY 17 Notebook PC computer models in the United States with keyboard 763733-001
763578-B31
763578-DH1
763578-FL1
For use only on HP ENVY 17 Notebook PC computer models in the United States with backlit
keyboard
14 Chapter 3 Illustrated parts catalog
763935-001
Item Component Spare part number
Top Cover For use only on HP ENVY 17 Notebook PC computer models in the United Kingdom with
backlit keyboard.
Top Cover For use only on HP ENVY 17 Notebook PC computer models in Germany with backlit
keyboard.
Top Cover for use only on HP ENVY 17 Notebook PC computer models in France with backlit
keyboard
Top Cover for use only on HP ENVY 17 Notebook PC computer models in Italy with backlit
keyboard
Top Cover for use only on HP ENVY 17 Notebook PC computer models in Spain with backlit
keyboard
Top Cover For use only on HP ENVY 17 Notebook PC computer models in Portugal with backlit
keyboard
Top Cover For use only on HP ENVY 17 Notebook PC computer models in Turkey with backlit
keyboard
Top Cover For use only on HP ENVY 17 Notebook PC computer models in Latin America with
backlit keyboard
Top Cover for use only on HP ENVY 17 Notebook PC computer models in Saudi Arabia with backlit
keyboard
Top Cover for use only on HP ENVY 17 Notebook PC computer models in Russia with backlit
keyboard
Top Cover for use only on HP ENVY 17 Notebook PC computer models in Japan with backlit
keyboard
763935-031
763935-041
763935-051
763935-061
763935-071
763935-131
763935-141
763935-161
763935-171
763935-251
763935-291
Top Cover for use only on HP ENVY 17 Notebook PC computer models in Belgium with backlit
keyboard
Top Cover for use only on HP ENVY 17 Notebook PC computer models in South Korea with backlit
keyboard
Top Cover for use only on HP ENVY 17 Notebook PC computer models for the Netherlands with
backlit keyboard
Top Cover for use only on HP ENVY 17 Notebook PC computer models in Switzerland with backlit
keyboard
For use only on HP ENVY 17 Notebook PC computer models in Canada with backlit keyboard 763935-DB1
Top Cover for use only on HP ENVY 17 Notebook PC computer models in Denmark, Finland, and
Norway with backlit keyboard
Top Cover for use only on HP ENVY 17 Notebook PC computer models in Czech Republic and
Slovakia with backlit keyboard
Top Cover for use only on HP ENVY 17 Notebook PC computer models for use in the United States
with TouchPad and backlit keyboard
(3) Power button board (includes cable)
For HP ENVY 15 Notebook PC computer models 762496-001
For HP ENVY 17 Notebook PC computer models 763708-001
(4) TouchPad board
763935-A41
763935-AD1
763935-B31
763935-BG1
763935-DH1
763935-FL1
774556-001
For HP ENVY 15 Notebook PC computer models 763790-001
Computer major components 15
Item Component Spare part number
For HP ENVY 17 Notebook PC computer models 763712-001
(5) WLAN module
Qualcomm Atheros AR9565 802.11bgn 1x1 Wi-Fi + Blue Tooth 4.0 Combo Adapter (for use with
HP ENVY 17 Computer models or HP ENVY 15 Computer models
WLAN Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC combo adapter (For use only with
HP ENVY 17 Computer models or HP ENVY 15 Computer models)
Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter for use on HP ENVY 17 Computer
models only
Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + Bluetooth 4.0 Combo Adapter for use on
HP ENVY 17 Computer models only
(6) Battery Board (For use only with HP ENVY 17 Computer models) 763710-001
(7) USB board
For use with HP ENVY 17 Notebook PC computer models 763709-001
For use with HP ENVY 15 Notebook PC computer models 763786-001
(8) System board (includes processor and replacement thermal material):
For use with HP ENVY 17 Computer models:
Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W
for use with Windows Standard Operating System
Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W
for use with Windows Professional Operating System
Intel Core i7-4720HQ Discrete 850M 4 GB (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3,
quad core 47 W for use with FreeDos and Ubuntu Operating Systems
675794-005
753076-005
784638-005
784650-005
782619-501
782619-601
782621-001
Intel Core i7-4720HQ Discrete 850M 4 GB (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3,
quad core 47 W for use with Windows Standard Operating System
Intel Core i7-4720HQ Discrete 850M 4 GB (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3,
quad core 47 W for use with Windows Professional Operating System
Intel Core i5-5200U Discrete 840M 2 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3,
dual core 15 W for use with FreeDos and Ubuntu Operating Systems
Intel Core i5-5200U Discrete 840M 2 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3,
dual core 15 W for use with Windows Standard Operating System
Intel Core i5-5200U Discrete 840M 2 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3,
dual core 15 W for use with Windows Professional Operating System
Intel Core i7-5500U Discrete 840M 2 GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3,
dual core 15 W for use with Windows Standard Operating System
Intel Core i7-5500U 840M 2 GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, dual core 15
W for use with Windows Professional Operating System
Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W
for use with FreeDos and Ubuntu Operating Systems
Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W
for use with Windows Standard Operating System
For use with HP ENVY 15 Computer models:
782621-501
782621-601
782622-001
782622-501
782622-601
790959-501
790959-601
793272-501
793272-601
16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
Intel Core i5-5200U UMA (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15 W for
use with FreeDos and Ubuntu Operating Systems
Intel Core i5-5200U UMA (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15 W for
use with Windows Standard Operating System
Intel Core i5-5200U UMA (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15 W for
use with Windows Professional Operating System
Intel Core i5-5200U Discrete 850M 4 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3,
dual core 15 W for use with FreeDos and Ubuntu Operating Systems
Intel Core i5-5200U Discrete 850M 4 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3,
dual core 15 W for use with Windows Standard Operating System
Intel Core i5-5200U Discrete 850M 4 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3,
dual core 15 W for use with Windows Professional Operating System
Intel Core i5-5200U Discrete 840M 2 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3,
dual core 15 W for use with FreeDos and Ubuntu Operating Systems
Intel Core i5-5200U Discrete 840M 2GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual
core 15 W for use with Windows Standard Operating System
Intel Core i5-5200U Discrete 840M 2 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3,
dual core 15 W for use with Windows Professional Operating System
Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W
for use with FreeDos and Ubuntu Operating Systems
Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W
for use with Windows Standard Operating System
794981-001
794981-501
794981-601
794982-001
794982-501
794982-601
794983-001
794983-501
794983-601
794984-001
794984-501
Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W
for use with Windows Professional Operating System
Intel Core i5-5200U UMA FHD (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15
W for use with FreeDos and Ubuntu Operating Systems
Intel Core i5-5200U UMA FHD (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15
W for use with Windows Standard Operating System
Intel Core i5-5200U UMA FHD (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15
W for use with Windows Professional Operating System
Intel Core i7-5500U Discrete 840M 2 GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3,
dual core 15 W for use with FreeDos and Ubuntu Operating Systems
Intel Core i7-5500U Discrete 840M 2 GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3,
dual core 15 W for use with Windows Standard Operating System
Intel Core i7-5500U 840M 2 GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, dual core 15
W for use with Windows Professional Operating System
Intel Core i7-5500U Discrete 850M 4GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, dual
core 15 W for use with FreeDos and Ubuntu Operating Systems
Intel Core i7-5500U Discrete 850M 4 GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3,
dual core 15 W for use with Windows Standard Operating System
Intel Core i7-5500U 850M 4GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, dual core 15
W for use with Windows Professional Operating System
(9) Power Connector
794984-601
794985-001
794985-501
794985-601
794986-001
794986-501
794986-601
794987-001
794987-501
794987-601
For use with HP ENVY 15 Notebook PC computer models 762507-001
Computer major components 17
Item Component Spare part number
For use with HP ENVY 17 Notebook PC computer models 763699-001
(10) Memory module (PC3L, 12800, 1600-MHz, shared):
4 GB 691740-005
8 GB 693374-005
(11) Fan 763700-001
(12) RTC battery 697917-001
(13) 256 GB mSATA solid-state drive MLC (not pictured) available on select models. For specific hard
drives, see Mass Storage Devices.
(14) Heat sink (includes replacement thermal material):
For use only on computer models with UMA memory 19 W available only on Pavilion 17 computer
models
For use only on computer models with UMA memory 47 W 763702-001
For use only on computer models with discrete memory 19 W on HP Pavilion 17 computer models
only
For use only on computer models with discrete memory 35 W HP Pavilion 17 computer models
only
(15) Display Cable
For specific Cables, see
(16) Speaker Kit (includes left and right front speakers and cables)
For HP ENVY 17 Notebook PC computer models 763717-001
For HP ENVY 15 Notebook PC computer models 762502-001
(17) Subwoofer (select models only)
For HP ENVY 17 Notebook PC computer models 763716-001
For HP ENVY 15 Notebook PC computer models 763788-001
Display assembly subcomponents on page 19.
763701-001
763703-001
763704-001
(18) Hard drive for specific hard drives, see Mass Storage Devices.
(19) 4-cell, 41 WHr, 2.8A H Li-ion battery 756743-001
4-cell, 48 WHr, 2.3 AH Li-ion battery 756745-001
(20) Optical drive: for specific hard drives, see Mass Storage Devices.
(21) Base enclosure:
For use on HP ENVY 17 Notebook PC computer models and computer models 763695-001
For use on HP ENVY 17 Notebook PC computer models in natural silver 774554-001
For use on HP ENVY 15 Notebook PC computer models 763570-001
(22) Base enclosure caps (Included in the plastics kit)
For HP ENVY 17 Notebook PC computer models 763713-001
For HP ENVY 15 Notebook PC computer models 763787-001
18 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Item Component Spare part number
(1) Display back cover (includes 2 rubber screw covers):
For HP ENVY 17 Notebook PC computer models:
For use with non-Touchscreen models 763693-001
For use with Touchscreen models 763694-001
For use with Touchscreen models in natural silver 774553-001
For HP ENVY 15 Notebook PC computer models:
For use with non-Touchscreen models 763569-001
For use with Touchscreen models 763573-001
For use on HP ENVY 15 Notebook PC computer models equipped with a 3D camera 794976-001
(2) Display brackets (included with the display hinges)
(3) WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer non-touch models
(includes left and right wireless antenna cables and transceivers)
WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer touch screen models
(includes left and right wireless antenna cables and transceivers)
763691-001
763692-001
Display assembly subcomponents 19
Item Component Spare part number
WLAN Antenna Kit for use with HP ENVY 15 Notebook PC computer non-touch models
(includes left and right wireless antenna cables and transceivers)
WLAN Antenna Kit for use with HP ENVY 15 Notebook PC computer touch screen models
(includes left and right wireless antenna cables and transceivers)
WLAN Antenna Kit for use with 3D camera models 794975-001
(4) Webcamera/microphone module 762521-001
(5) Webcamera/microphone module for Touchscreen models 762545-001
3D webcamera for select HP ENVY 15 Notebook PC computer models: 794990-001
(6) Display panel cable
For HP ENVY 17 Notebook PC computer models:
SXGA cable for non-Touchscreen models 765785-001
SXGA cable for Touchscreen models 765786-001
For HP ENVY 15 Notebook PC computer models:
HD cable for non-Touchscreen models 762519-001
HD cable for Touchscreen models 763572-001
Full HD cable for non-Touchscreen models 762544-001
Full HD cable for Touchscreen models 763590-001
762518-001
763568-001
Display cable for 3D camera models with touchscreen 794977-001
(7) Panel Bracket (included with the Display Panel)
(8) Display bezel (includes 2 rubber screw covers)
For HP ENVY 15 Notebook PC computer models 763571-001
For HP ENVY 17 Notebook PC computer models 763696-001
(9) Display panel
17.3-in, antiglare, HD, WLED for Touchscreen computer models 763931-001
17.3-in, BrightView, HD, LED for non-Touchscreen computer models 763932-001
17.3-in, anitglare, full HD, LED for non-Touchscreen computer models 763933-001
17.3-in, anitglare, full HD, WLED for Touchscreen computer models 763934-001
15.6-in, anitglare, HD, WLED for Touchscreen computer models with bezel 763575-001
15.6-in, BrightView, HD, LED for non-Touchscreen computer models 763581-001
15.6-in, anitglare, full HD, WLED for Touchscreen computer models with bezel. 763576-001
15.6-in, BrightView, full HD, LED for non-Touchscreen computer models with bezel 763582-001
15.6" FHD WLED Antiglare (1920x1080) slim (3.2mm) UWVA, IPS for use with 3D camera
models only
Display hinges (not illustrated)
794980-001
For HP ENVY 15 Notebook PC computer models
20 Chapter 3 Illustrated parts catalog
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