HP ENVY 17 Notebook PC
HP ENVY 15 Notebook PC
HP ENVY m7 Notebook PC
Maintenance and Service Guide
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are U.S.
registered trademarks of Intel Corporation.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation. SD Logo
is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: November 2014
Document Part Number: 798905-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and
software) within 14 days for a refund subject
to the refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits defined by the International Standard for Safety
of Information Technology Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 5
Identifying components ........................................................................................................................................ 5
Using the action keys ............................................................................................................................................. 9
Labels ................................................................................................................................................................... 10
3 Illustrated parts catalog .............................................................................................................................. 12
Computer major components ............................................................................................................................. 12
Display assembly subcomponents ..................................................................................................................... 19
Mass storage devices .......................................................................................................................................... 22
Miscellaneous parts ............................................................................................................................................. 23
Sequential part number listing ........................................................................................................................... 24
4 Removal and replacement procedures preliminary requirements .................................................................... 32
Tools required ...................................................................................................................................................... 32
Service considerations ........................................................................................................................................ 32
Plastic parts ....................................................................................................................................... 32
Cables and connectors ...................................................................................................................... 33
Drive handling ................................................................................................................................... 33
Grounding guidelines ........................................................................................................................................... 34
Electrostatic discharge damage ....................................................................................................... 34
Packaging and transporting guidelines ......................................................................... 35
Workstation guidelines ................................................................................................... 35
Equipment guidelines ..................................................................................................... 36
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 37
Component replacement procedures ................................................................................................................. 37
Battery ............................................................................................................................................... 38
Optical drive ...................................................................................................................................... 39
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 41
Component replacement procedures ................................................................................................................. 41
Base enclosure .................................................................................................................................. 42
Display panel ..................................................................................................................................... 47
vii
WLAN module .................................................................................................................................... 56
TouchPad button board .................................................................................................................... 58
Battery Board (select models only) .................................................................................................. 59
Optical drive connector ..................................................................................................................... 59
Subwoofer ......................................................................................................................................... 60
USB board .......................................................................................................................................... 62
Hard drive .......................................................................................................................................... 63
System board .................................................................................................................................... 64
Solid State Drive ................................................................................................................................ 69
Speakers ............................................................................................................................................ 69
Memory modules .............................................................................................................................. 71
RTC battery ........................................................................................................................................ 74
Fingerprint reader board (select models only) ................................................................................. 75
Power connector ............................................................................................................................... 76
Fan ..................................................................................................................................................... 77
Heat sink ............................................................................................................................................ 78
Power button board .......................................................................................................................... 80
7 Windows Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ..................................................... 81
Starting Setup Utility (BIOS) ................................................................................................................................ 81
Updating the BIOS ................................................................................................................................................ 81
Determining the BIOS version ........................................................................................................... 81
Downloading a BIOS update .............................................................................................................. 82
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 82
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 83
8 Using Setup Utility (BIOS) and System Diagnostics in Windows 7 ..................................................................... 84
Starting Setup Utility (BIOS) ................................................................................................................................ 84
Updating the BIOS ................................................................................................................................................ 84
Determining the BIOS version ........................................................................................................... 84
Downloading a BIOS update .............................................................................................................. 85
Using System Diagnostics ................................................................................................................................... 86
9 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics .................................................................. 87
Starting Setup Utility ........................................................................................................................................... 87
Using Setup Utility ............................................................................................................................................... 87
Changing the language of Setup Utility ............................................................................................ 87
Navigating and selecting in Setup Utility .......................................................................................... 87
Displaying system information ......................................................................................................... 88
Restoring factory default settings in Setup Utility .......................................................................... 88
viii
Exiting Setup Utility ........................................................................................................................... 88
Updating the BIOS ................................................................................................................................................ 89
Determining the BIOS version ........................................................................................................... 89
Downloading a BIOS update .............................................................................................................. 89
Using Advanced System Diagnostics .................................................................................................................. 90
10 Windows 7 backing up, restoring, and recovering ......................................................................................... 91
Creating backups ................................................................................................................................................. 91
Creating recovery media to recover the original system ................................................................. 91
What you need to know .................................................................................................. 91
Creating the recovery media ........................................................................ 92
Creating system restore points ........................................................................................................ 92
What you need to know .................................................................................................. 92
Creating a system restore point ..................................................................................... 92
Backing up system and personal information .................................................................................. 92
Tips for a successful backup ........................................................................................... 93
What you need to know .................................................................................................. 93
Creating a backup using Windows Backup and Restore ................................................ 93
Restore and recovery .......................................................................................................................................... 94
Restoring to a previous system restore point .................................................................................. 94
Restoring specific files ...................................................................................................................... 94
Restoring specific files using Windows Backup and Restore ......................................... 94
Recovering the original system using HP Recovery Manager .......................................................... 94
What you need to know .................................................................................................. 94
Recovering using HP Recovery partition (select models only) ...................................... 95
Recovering using the recovery media ............................................................................ 95
Changing the computer boot order .............................................................. 95
11 Windows 8.1 Backing up, restoring, and recovering ...................................................................................... 97
Creating recovery media and backups ................................................................................................................ 97
Creating HP Recovery media ............................................................................................................. 97
Restore and recovery .......................................................................................................................................... 98
Recovering using HP Recovery Manager .......................................................................................... 99
What you need to know .................................................................................................. 99
Using the HP Recovery partition (select models only) .................................................. 99
Using HP Recovery media to recover ........................................................................... 100
Changing the computer boot order .............................................................................. 100
Removing the HP Recovery partition ............................................................................................. 100
ix
12 Ubuntu Linux – Backing up, restoring, and recovering ................................................................................. 101
Performing a system recovery .......................................................................................................................... 101
Creating the restore DVDs .............................................................................................................. 101
Creating a restore image on a USB device ...................................................................................... 101
Performing recovery using the restore media ............................................................................... 102
Backing up your information ............................................................................................................................. 102
13 Specifications .......................................................................................................................................... 104
Computer specifications .................................................................................................................................... 104
43.9-cm (17.3-in), HD+ display specifications ................................................................................................. 105
39.6-cm (15.6-in) display specifications .......................................................................................................... 106
Hard drive specifications ................................................................................................................................... 106
DVD±RW SuperMulti Double-Layer Combination Drive specifications ............................................................ 107
14 Power cord set requirements .................................................................................................................... 108
Requirements for all countries ......................................................................................................................... 108
Requirements for specific countries and regions ............................................................................................. 108
15 Recycling ................................................................................................................................................ 110
Index ........................................................................................................................................................... 111
x
1 Product description
Category Description
Product Name HP ENVY 17 Notebook PC
HP ENVY m7 Notebook PC
HP ENVY 15 Notebook PC
Processors Processors are attached to the system board.
●
Intel® quad core i7-4720 HQ 2.60 GHz (SC turbo up to 3.60 GHz) processor (1600 MHz, 6.0 MB L3
cache, 47 W) for use with HP ENVY 15 and 17 Notebook PC models available for Windows 8.1
●
Intel dual core i7-5500U (2.4 GHz, SC turbo up to 3.0 GHz), processor (1600 MHz/4 MB L3, 15 W) for
use with HP ENVY 15 and 17 Notebook PC models
●
Intel Dual Core i5-5200U (2.2 GHz SC turbo up to 2.7 GHz) processor (1600 MHz, 3.0 MB L3 cache, 15
W) for use with HP ENVY 15 and 17 Notebook PC models
Chipset Intel HM87 Express Chipset
Intel Wildcat Point-LP PCH (integrated in MCP)
Graphics Internal graphics:
●
Intel HD Graphics 4600
●
Intel HD Graphics 5500
Supports HD Decode, DX11, and HDMI
Switchable discrete graphics:
●
NVIDIA N15P-GT (GeForce GTX 850M) with 4096 MB of dedicated video memory (256Mx16 DDR3 900
MHz x 8 PCs, 1 GHz downgraded to 900 MHz))
●
NVIDIA N155-GT (GeForce 840M) with 2048 MB of dedicated video memory (256Mx16 DDR3 900 MHz
x 4 PCs, 1 GHz downgraded to 900 MHz)
Supports Optimus
Supports GPS (GPU Performance Scaling)
Panel 17.3" high-definition (HD) + light-emitting diode (WLED) BrightView (1600x900) display, (wedge 6.0mm)
SVA, Color Gamut 60%, supports LVDS, 200 nits non-touch only
17.3" HD + (WLED) Antiglare (1600x900) display, (wedge 6.0mm) SVA, Color Gamut 60%, supports LVDS,
200 nits touch only
17.3" FHD, WLED AntiGlare (1920x1080) (wedge 6.0mm) WVA, Color Gamut 72%, supports LVDS, 300 nits
both touch and non-touch
15.6" HD WLED BrightView (1366x768) flat (3.8mm) SVA 200 nits, LVDS, non-touch only
15.6" HD WLED Antiglare (1366x768) flat (3.8mm) SVA 200 nits, LVDS, Touch only
15.6" FHD WLED Antiglare (1920x1080) slim (3.2mm) SVA 300 nits, LVDS, both touch and non-touch
15.6" FHD WLED Antiglare (1920x1080) slim (3.2mm) UWVA/IPS 220/250 nit, eDP, 3D, touch with 3D
camera only
Display assemblies include 2 wireless local area network (WLAN) antenna cables
1
Category Description
3D camera models include 1 wireless local area network (WLAN) antenna cables
Touch solution with flush glass, multitouch enabled
Support LVDS (co-layout with eDP1.3+PSR)
Memory Two SODIMM slots
DDR3L-1600 MHz Dual Channel Support
Supports up to 16 GB of system RAM in the following configurations:
Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard drives
Hybrid configurations
●
4096 MB total system memory (4096×1)
●
6144 MB total system memory (4096 MB + 2048 MB)
●
8192 MB total system memory (4096×2)
●
8192 MB total system memory (8192×1)
●
12288 MB total system memory (8192MB +4096)
●
16384 MB total system memory (8192×2)
use the same bracket)
Support M.2 SATA Storage
Accelerometer / HDD protection support
Supports the following hard drives:
●
2 TB 5400 rpm, 9.5mm
●
1.5 TB 5400 rpm, 9.5-mm
●
1 TB 5400 rpm, 9.5-mm
●
750 GB 5400 rpm 9.5-mm
●
500 GB 5400 rpm 7mm/9.5mm for HP ENVY 15 Notebook PC only
●
1 TB 5400 + 8 GB NAND Hybrid HDD 9.5mm
●
750 GB 5400 + 8 GB NAND Hybrid HDD 9.5mm
Solid-state drive
Optical drives Fixed
2 Chapter 1 Product description
●
256 GB M.2 SATA (MLC)
●
256 GB M.2 SATA (TLC)
Dual Storage Configuration for HP Envy 17 computer models
●
1TB (5400) 9.5mm + 256 GB M.2 SATA SSD (TLC)
●
1TB (5400) 9.5mm + 256 GB M.2 SATA SSD (MLC)
Serial ATA
9.5-mm tray load
Supports the following optical drives:
●
DVD+/-RW Double-Layer SuperMulti
●
Blu-ray Disc ROM DVD±R/RW with SuperMulti for use with HP ENVY 17 and 15 Notebook PC
Support Zero-Power ODD
Category Description
Support M-disc
External optical drives External USB
Serial ATA
12.7-mm and 9.5–mm tray load
Supports the following external optical drives:
DVD+/-RW DL SuperMulti
Audio and video Dual integrated stereo speakers and subwoofer
HD Beats audio
HP TrueVision high-definition webcam (fixed, no tilt + activity LED, 1PC, USB 2.0 M-JPEG, 1280×720 by 30
frames per second)
Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise
suppression
Subwoofer
Support Dragon Assistant Voice Recognition (select models only)
Ethernet Integrated 10/100/1000 GB network interface card (NIC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module (select models only)
Two WLAN antennas built into display assembly
Supports Intel Wireless Display (WiDi) (select models only)
Compatible with Miracast-certified devices
Supports the following WLAN formats:
●
Realtek RTL8188EE 802.11 b/g/n 1x1 Wi-Fi Adapter
●
Qualcomm Atheros AR9485 802.11 b/g/n 1x1 Wi-Fi Adapter
●
Broadcom BCM43142 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter
●
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter
●
Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter non-Vpro version for
use with HP ENVY 17 Notebook PC models only
External memory card Push-push insertion/removal
Supports memory cards such as Secure Digital SD/SDHC/SDXC.
Internal card
Ports
●
One half-size mini-card slot for WLAN
●
One 2280 M.2 slot for solid state drives (select models only)
●
HDMI version 1.4 supporting 1920 ×1800 @ 60Hz
●
Combination audio-out/audio-in (stereo) port, supports jack detection
●
USB 3.0 (3 ports)
●
RJ-45 (Ethernet, includes link and activity lights)
●
AC Smart Pin power adapter plug
●
Fingerprint Reader for select HP ENVY 15 and select 17 Notebook PC models only
Keyboard/pointing
devices
Full-size keyboard with numeric keypad
●
Backlit island-style keyboard in black finish
3
Category Description
●
Backlit island-style keyboard in natural silver finish
●
Non-Backlit island-style keyboard in black finish (select models only)
HP Control Zone Trackpad
Taps enabled as default
Multitouch gestures enabled
Support Windows Modern Trackpad Gestures
Power requirements Supports the following HP AC adapters:
●
45 W(4.5mm connector) (select models only)
●
65 W (4.5mm connector) (select models only)
●
65 W EM (4.5mm connector) (select models only)
●
90 W (4.5mm connector) (select models only)
●
90 W EM (4.5mm connector) (select models only)
1-M length power cord
Battery life enhancement
Supports the following batteries:
●
4–Cell battery - 41 Whr (2.8 Ah), supports fast charge
●
4–Cell battery - 48 Whr (3.2 Ah), supports fast charge
Operating system Preinstalled:
●
Windows 8.1 (64-bit)
●
Windows 7 Professional
●
Ubuntu
Serviceability End-user replaceable parts
●
Battery
●
AC adapter
●
Optical drive
In Box HDMI-to-VGA adapter (select models only)
4 Chapter 1 Product description
2 External component identification
Identifying components
Depending on the model, your computer may have some of the following components. To see which
components are specific to your model, refer to the Setup Instructions poster provided in the computer box.
Component Description
AC adapter light
Action keys Execute frequently used system functions.
Airplane mode key (also referred to as the
wireless button)
Audio-out (headphone)/Audio-in (microphone)
jack
●
On: The AC adapter is connected and the battery is
charged.
●
Off: The computer is using battery power.
‒ or –
●
White: The computer is connected to external power and
the battery is charged from 90 to 99 percent.
●
Amber: The computer is connected to external power and
the battery is charged from 0 to 90 percent.
●
Blinking amber: A battery that is the only available power
source has reached a low battery level. When the battery
reaches a critical battery level, the battery light begins
blinking rapidly.
●
Off: The battery is fully charged.
NOTE: On select models, the f5 action key turns the radiance
backlight keyboard (also known as keyboard backlight) feature
off or on.
Turns the airplane mode and wireless feature on or off.
NOTE: A wireless network must be set up before a wireless
connection is possible.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this document:
▲
From the Start screen, type support, and then select the
HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in
the notification area, at the far right of the taskbar.
Windows 7
Identifying components 5
Component Description
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices. To access the user guides, select
Start > Help and Support > User Guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audioin (microphone).
Battery bay Holds the battery.
Battery lock Locks the battery in the battery bay.
Battery release latch Releases the battery.
Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
esc key Displays system information when pressed in combination with
the fn key.
Fingerprint reader Allows a fingerprint logon to Windows, instead of a password
logon.
fn key Executes frequently used system functions when pressed in
combination with the esc..
Hard drive light
HDMI port Connects an optional video or audio device, such as a high-
HP Triple Bass Reflex Subwoofer Provides superior bass sound.
Integrated numeric keypad When num lock is on, it can be used like an external numeric
Internal display switch Turns off the display and initiates Sleep if the display is closed
Internal microphones Record sound.
Left control zone Textured area that allows you to perform additional gestures.
Left TouchPad button Functions like the left button on an external mouse.
Memory card reader Reads optional memory cards that enable you to store, manage,
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
definition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.
keypad.
while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.
share or access information.
To insert a card:
6 Chapter 2 External component identification
Component Description
▲
Hold the card label-side up, with connectors facing the
slot, insert the card into the slot, and then push in on the
card until it is firmly seated.
To remove a card:
▲
Press in on the card it until it pops out.
Mute light
num lock key Alternates between the navigational and numeric functions on
Optical drive Depending on your computer model, reads an optical disc or
Power button
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
the integrated numeric keypad.
reads and writes to an optical disc.
●
When the computer is off, press the button to turn on the
computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options.
▲
From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep from the
list of applications.
‒ or –
From the Windows desktop, right-click the Start button,
and then select Power Options.
For Windows 7:
To learn more about your power settings: Select Start > Control
Panel > System and Security > Power Options.
Power connector Connects an AC adapter.
Power light
Right control zone Textured area that allows you to perform additional gestures.
Right TouchPad button Functions like the right button on an external mouse.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
Identifying components 7
Component Description
RJ-45 (network) jack/status lights Connects a network cable.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
Speakers Produce sound.
TouchPad zone Reads your finger gestures to move the pointer or activate items
on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is off.
USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
Vents Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. The number of
vents varies depending on the computer model. It is normal for
the internal fan to cycle on and off during routine operation.
Webcam
‒ or –
3D camera (select models only)
Webcam light On: The webcam is in use.
Windows application key Displays options for a selected object.
Records video and captures photographs. Some models allow
you to video conference and chat online using streaming video.
▲
To use the webcam or 3D camera:
From the Start screen, type camera, and then select
Camera from the list of applications.
For Windows 7:
For information on using the webcam, select Start > All
Programs > Communication and Chat > Cyberlink YouCam.
NOTE: A 3D camera captures 3D images and displays them on
the computer screen. It includes additional hardware (a 3D
camera sensor and a 3D laser projector) plus special software.
To learn more about using a 3D camera, open the Intel
RealSense app Welcome to Intel RealSense. To access the 3D
camera apps, go to the Intel RealSense Technology app.
Windows key Returns you to the Start screen from an open app or the
8 Chapter 2 External component identification
Windows desktop.
Component Description
NOTE: Pressing the Windows key again will return you to the
previous screen.
WLAN antennas Send and receive wireless signals to communicate with WLANs.
NOTE: The antennas are not visible from the outside of the
computer. For optimal transmission, keep the areas
immediately around the antennas free from obstructions. For
wireless regulatory notices, see the section of the Regulatory,
Safety, and Environmental Notices that applies to your country
or region.
To access this document:
▲
From the Start screen, type support, and then select the
HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in
the notification area, at the far right of the taskbar.
NOTE: To set up a WLAN and connect to the Internet, you need
a broadband modem (either DSL or cable) (purchased
separately) high-speed Internet service purchased from an
Internet service provider, and a wireless router (purchased
separately).
Using the action keys
Depending on the model, your computer may have the function key features as described in this table.
An action key performs an assigned function. The icon on each of the action keys illustrates the assigned
function for that key.
To use an action key function, press and hold the key.
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
NOTE: The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS).
Refer to Help and Support for additional information.
After you have disabled the action key feature, you can still perform each function by pressing the fn key in
combination with the appropriate action key.
Icon Description
Opens Help and Support, which provides tutorials, information about the Windows operating system and
your computer, answers to questions, and updates to your computer.
Help and Support also provides automated troubleshooting tools and access to support.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Using the action keys 9
Icon Description
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the radiance backlight keyboard (also known as keyboard backlight) feature off or on.
NOTE: To conserve battery power, turn off this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a BD.
Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Labels
Turns the airplane mode and wireless feature on or off.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the removable service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the model
number. Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
10 Chapter 2 External component identification
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select models only)
●
Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a
Digital Product Key is electronically installed.
NOTE: The Digital Product Key is automatically recognized and activated by Microsoft operating
systems when a Windows 8 or Windows 8.x operating system is reinstalled using HP-approved recovery
methods.
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 11
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
http://partsurfer.hp.com, select your country or region, and then
12 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly: For details on the display components, see
(2) Top cover: includes the TouchPad and keyboard.
Top cover for HP ENVY 15 Notebook PC computer models:
For use only on HP ENVY 15 Notebook PC computer models in the United States 763577-001
Display assembly subcomponents on page 19.
Computer major components 13
Item Component Spare part number
For use only on HP ENVY 15 Notebook PC computer models in the United States with backlit
keyboard
For use only on HP ENVY 15 Notebook PC computer models in the United Kingdom with backlit
keyboard.
For use only on HP ENVY 15 Notebook PC computer models in Germany with backlit keyboard 763578-041
For use only on HP ENVY 15 Notebook PC computer models in France with TouchPad and backlit
keyboard.
For use only on HP ENVY 15 Notebook PC computer models in Italy with backlit keyboard 763578-061
For use only on HP ENVY 15 Notebook PC computer models in Spain with backlit keyboard 763578-071
For use only on HP ENVY 15 Notebook PC computer models in Portugal with backlit keyboard 763578-131
For use only on HP ENVY 15 Notebook PC computer models in Turkey with backlit keyboard 763578-141
For use only on HP ENVY 15 Notebook PC computer models in Greece with TouchPad and backlit
keyboard
For use only on HP ENVY 15 Notebook PC computer models in Latin America with backlit
keyboard
For use only on HP ENVY 15 Notebook PC computer models in Saudi Arabia with backlit keyboard 763578-171
For use only on HP ENVY 15 Notebook PC computer models in Hungary with backlit keyboard 763578-211
For use only on HP ENVY 15 Notebook PC computer models in Russia with backlit keyboard. 763578-251
763578-001
763578-031
763578-051
763578-151
763578-161
For use only on HP ENVY 15 Notebook PC computer models in Bulgaria with backlit keyboard 763578-261
For use only on HP ENVY 15 Notebook PC computer models in Romania with backlit keyboard 763578-271
For use only on HP ENVY 15 Notebook PC computer models in Thailand with backlit keyboard 763578-281
For use only on HP ENVY 15 Notebook PC computer models in Japan with backlit keyboard. 763578-291
For use only on HP ENVY 15 Notebook PC computer models in Belgium with backlit keyboard 763578-A41
For use only on HP ENVY 15 Notebook PC computer models in Taiwan withbacklit keyboard 763578-AB1
For use only on HP ENVY 15 Notebook PC computer models in South Korea with backlit keyboard 763578-AD1
For use only on HP ENVY 15 Notebook PC computer models for the Netherlands with TouchPad
and backlit keyboard
For use only on HP ENVY 15 Notebook PC computer models in Slovenia. with backlit keyboard 763578-BA1
For use only on HP ENVY 15 Notebook PC computer models in Switzerland with backlit keyboard 763578-BG1
For use only on HP ENVY 15 Notebook PC computer models in Canada with backlit keyboard 763578-DB1
For use only on HP ENVY 15 Notebook PC computer models in Denmark, Finland, and Norway with
backlit keyboard
For use only on HP ENVY 15 Notebook PC computer models in Czech Republic and Slovakia with
backlit keyboard
For use only on HP ENVY 17 Notebook PC computer models:
For use only on HP ENVY 17 Notebook PC computer models in the United States with keyboard 763733-001
763578-B31
763578-DH1
763578-FL1
For use only on HP ENVY 17 Notebook PC computer models in the United States with backlit
keyboard
14 Chapter 3 Illustrated parts catalog
763935-001
Item Component Spare part number
Top Cover For use only on HP ENVY 17 Notebook PC computer models in the United Kingdom with
backlit keyboard.
Top Cover For use only on HP ENVY 17 Notebook PC computer models in Germany with backlit
keyboard.
Top Cover for use only on HP ENVY 17 Notebook PC computer models in France with backlit
keyboard
Top Cover for use only on HP ENVY 17 Notebook PC computer models in Italy with backlit
keyboard
Top Cover for use only on HP ENVY 17 Notebook PC computer models in Spain with backlit
keyboard
Top Cover For use only on HP ENVY 17 Notebook PC computer models in Portugal with backlit
keyboard
Top Cover For use only on HP ENVY 17 Notebook PC computer models in Turkey with backlit
keyboard
Top Cover For use only on HP ENVY 17 Notebook PC computer models in Latin America with
backlit keyboard
Top Cover for use only on HP ENVY 17 Notebook PC computer models in Saudi Arabia with backlit
keyboard
Top Cover for use only on HP ENVY 17 Notebook PC computer models in Russia with backlit
keyboard
Top Cover for use only on HP ENVY 17 Notebook PC computer models in Japan with backlit
keyboard
763935-031
763935-041
763935-051
763935-061
763935-071
763935-131
763935-141
763935-161
763935-171
763935-251
763935-291
Top Cover for use only on HP ENVY 17 Notebook PC computer models in Belgium with backlit
keyboard
Top Cover for use only on HP ENVY 17 Notebook PC computer models in South Korea with backlit
keyboard
Top Cover for use only on HP ENVY 17 Notebook PC computer models for the Netherlands with
backlit keyboard
Top Cover for use only on HP ENVY 17 Notebook PC computer models in Switzerland with backlit
keyboard
For use only on HP ENVY 17 Notebook PC computer models in Canada with backlit keyboard 763935-DB1
Top Cover for use only on HP ENVY 17 Notebook PC computer models in Denmark, Finland, and
Norway with backlit keyboard
Top Cover for use only on HP ENVY 17 Notebook PC computer models in Czech Republic and
Slovakia with backlit keyboard
Top Cover for use only on HP ENVY 17 Notebook PC computer models for use in the United States
with TouchPad and backlit keyboard
(3) Power button board (includes cable)
For HP ENVY 15 Notebook PC computer models 762496-001
For HP ENVY 17 Notebook PC computer models 763708-001
(4) TouchPad board
763935-A41
763935-AD1
763935-B31
763935-BG1
763935-DH1
763935-FL1
774556-001
For HP ENVY 15 Notebook PC computer models 763790-001
Computer major components 15
Item Component Spare part number
For HP ENVY 17 Notebook PC computer models 763712-001
(5) WLAN module
Qualcomm Atheros AR9565 802.11bgn 1x1 Wi-Fi + Blue Tooth 4.0 Combo Adapter (for use with
HP ENVY 17 Computer models or HP ENVY 15 Computer models
WLAN Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC combo adapter (For use only with
HP ENVY 17 Computer models or HP ENVY 15 Computer models)
Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter for use on HP ENVY 17 Computer
models only
Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + Bluetooth 4.0 Combo Adapter for use on
HP ENVY 17 Computer models only
(6) Battery Board (For use only with HP ENVY 17 Computer models) 763710-001
(7) USB board
For use with HP ENVY 17 Notebook PC computer models 763709-001
For use with HP ENVY 15 Notebook PC computer models 763786-001
(8) System board (includes processor and replacement thermal material):
For use with HP ENVY 17 Computer models:
Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W
for use with Windows Standard Operating System
Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W
for use with Windows Professional Operating System
Intel Core i7-4720HQ Discrete 850M 4 GB (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3,
quad core 47 W for use with FreeDos and Ubuntu Operating Systems
675794-005
753076-005
784638-005
784650-005
782619-501
782619-601
782621-001
Intel Core i7-4720HQ Discrete 850M 4 GB (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3,
quad core 47 W for use with Windows Standard Operating System
Intel Core i7-4720HQ Discrete 850M 4 GB (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3,
quad core 47 W for use with Windows Professional Operating System
Intel Core i5-5200U Discrete 840M 2 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3,
dual core 15 W for use with FreeDos and Ubuntu Operating Systems
Intel Core i5-5200U Discrete 840M 2 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3,
dual core 15 W for use with Windows Standard Operating System
Intel Core i5-5200U Discrete 840M 2 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3,
dual core 15 W for use with Windows Professional Operating System
Intel Core i7-5500U Discrete 840M 2 GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3,
dual core 15 W for use with Windows Standard Operating System
Intel Core i7-5500U 840M 2 GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, dual core 15
W for use with Windows Professional Operating System
Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W
for use with FreeDos and Ubuntu Operating Systems
Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W
for use with Windows Standard Operating System
For use with HP ENVY 15 Computer models:
782621-501
782621-601
782622-001
782622-501
782622-601
790959-501
790959-601
793272-501
793272-601
16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
Intel Core i5-5200U UMA (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15 W for
use with FreeDos and Ubuntu Operating Systems
Intel Core i5-5200U UMA (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15 W for
use with Windows Standard Operating System
Intel Core i5-5200U UMA (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15 W for
use with Windows Professional Operating System
Intel Core i5-5200U Discrete 850M 4 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3,
dual core 15 W for use with FreeDos and Ubuntu Operating Systems
Intel Core i5-5200U Discrete 850M 4 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3,
dual core 15 W for use with Windows Standard Operating System
Intel Core i5-5200U Discrete 850M 4 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3,
dual core 15 W for use with Windows Professional Operating System
Intel Core i5-5200U Discrete 840M 2 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3,
dual core 15 W for use with FreeDos and Ubuntu Operating Systems
Intel Core i5-5200U Discrete 840M 2GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual
core 15 W for use with Windows Standard Operating System
Intel Core i5-5200U Discrete 840M 2 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3,
dual core 15 W for use with Windows Professional Operating System
Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W
for use with FreeDos and Ubuntu Operating Systems
Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W
for use with Windows Standard Operating System
794981-001
794981-501
794981-601
794982-001
794982-501
794982-601
794983-001
794983-501
794983-601
794984-001
794984-501
Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W
for use with Windows Professional Operating System
Intel Core i5-5200U UMA FHD (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15
W for use with FreeDos and Ubuntu Operating Systems
Intel Core i5-5200U UMA FHD (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15
W for use with Windows Standard Operating System
Intel Core i5-5200U UMA FHD (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15
W for use with Windows Professional Operating System
Intel Core i7-5500U Discrete 840M 2 GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3,
dual core 15 W for use with FreeDos and Ubuntu Operating Systems
Intel Core i7-5500U Discrete 840M 2 GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3,
dual core 15 W for use with Windows Standard Operating System
Intel Core i7-5500U 840M 2 GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, dual core 15
W for use with Windows Professional Operating System
Intel Core i7-5500U Discrete 850M 4GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, dual
core 15 W for use with FreeDos and Ubuntu Operating Systems
Intel Core i7-5500U Discrete 850M 4 GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3,
dual core 15 W for use with Windows Standard Operating System
Intel Core i7-5500U 850M 4GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, dual core 15
W for use with Windows Professional Operating System
(9) Power Connector
794984-601
794985-001
794985-501
794985-601
794986-001
794986-501
794986-601
794987-001
794987-501
794987-601
For use with HP ENVY 15 Notebook PC computer models 762507-001
Computer major components 17
Item Component Spare part number
For use with HP ENVY 17 Notebook PC computer models 763699-001
(10) Memory module (PC3L, 12800, 1600-MHz, shared):
4 GB 691740-005
8 GB 693374-005
(11) Fan 763700-001
(12) RTC battery 697917-001
(13) 256 GB mSATA solid-state drive MLC (not pictured) available on select models. For specific hard
drives, see Mass Storage Devices.
(14) Heat sink (includes replacement thermal material):
For use only on computer models with UMA memory 19 W available only on Pavilion 17 computer
models
For use only on computer models with UMA memory 47 W 763702-001
For use only on computer models with discrete memory 19 W on HP Pavilion 17 computer models
only
For use only on computer models with discrete memory 35 W HP Pavilion 17 computer models
only
(15) Display Cable
For specific Cables, see
(16) Speaker Kit (includes left and right front speakers and cables)
For HP ENVY 17 Notebook PC computer models 763717-001
For HP ENVY 15 Notebook PC computer models 762502-001
(17) Subwoofer (select models only)
For HP ENVY 17 Notebook PC computer models 763716-001
For HP ENVY 15 Notebook PC computer models 763788-001
Display assembly subcomponents on page 19.
763701-001
763703-001
763704-001
(18) Hard drive for specific hard drives, see Mass Storage Devices.
(19) 4-cell, 41 WHr, 2.8A H Li-ion battery 756743-001
4-cell, 48 WHr, 2.3 AH Li-ion battery 756745-001
(20) Optical drive: for specific hard drives, see Mass Storage Devices.
(21) Base enclosure:
For use on HP ENVY 17 Notebook PC computer models and computer models 763695-001
For use on HP ENVY 17 Notebook PC computer models in natural silver 774554-001
For use on HP ENVY 15 Notebook PC computer models 763570-001
(22) Base enclosure caps (Included in the plastics kit)
For HP ENVY 17 Notebook PC computer models 763713-001
For HP ENVY 15 Notebook PC computer models 763787-001
18 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Item Component Spare part number
(1) Display back cover (includes 2 rubber screw covers):
For HP ENVY 17 Notebook PC computer models:
For use with non-Touchscreen models 763693-001
For use with Touchscreen models 763694-001
For use with Touchscreen models in natural silver 774553-001
For HP ENVY 15 Notebook PC computer models:
For use with non-Touchscreen models 763569-001
For use with Touchscreen models 763573-001
For use on HP ENVY 15 Notebook PC computer models equipped with a 3D camera 794976-001
(2) Display brackets (included with the display hinges)
(3) WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer non-touch models
(includes left and right wireless antenna cables and transceivers)
WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer touch screen models
(includes left and right wireless antenna cables and transceivers)
763691-001
763692-001
Display assembly subcomponents 19
Item Component Spare part number
WLAN Antenna Kit for use with HP ENVY 15 Notebook PC computer non-touch models
(includes left and right wireless antenna cables and transceivers)
WLAN Antenna Kit for use with HP ENVY 15 Notebook PC computer touch screen models
(includes left and right wireless antenna cables and transceivers)
WLAN Antenna Kit for use with 3D camera models 794975-001
(4) Webcamera/microphone module 762521-001
(5) Webcamera/microphone module for Touchscreen models 762545-001
3D webcamera for select HP ENVY 15 Notebook PC computer models: 794990-001
(6) Display panel cable
For HP ENVY 17 Notebook PC computer models:
SXGA cable for non-Touchscreen models 765785-001
SXGA cable for Touchscreen models 765786-001
For HP ENVY 15 Notebook PC computer models:
HD cable for non-Touchscreen models 762519-001
HD cable for Touchscreen models 763572-001
Full HD cable for non-Touchscreen models 762544-001
Full HD cable for Touchscreen models 763590-001
762518-001
763568-001
Display cable for 3D camera models with touchscreen 794977-001
(7) Panel Bracket (included with the Display Panel)
(8) Display bezel (includes 2 rubber screw covers)
For HP ENVY 15 Notebook PC computer models 763571-001
For HP ENVY 17 Notebook PC computer models 763696-001
(9) Display panel
17.3-in, antiglare, HD, WLED for Touchscreen computer models 763931-001
17.3-in, BrightView, HD, LED for non-Touchscreen computer models 763932-001
17.3-in, anitglare, full HD, LED for non-Touchscreen computer models 763933-001
17.3-in, anitglare, full HD, WLED for Touchscreen computer models 763934-001
15.6-in, anitglare, HD, WLED for Touchscreen computer models with bezel 763575-001
15.6-in, BrightView, HD, LED for non-Touchscreen computer models 763581-001
15.6-in, anitglare, full HD, WLED for Touchscreen computer models with bezel. 763576-001
15.6-in, BrightView, full HD, LED for non-Touchscreen computer models with bezel 763582-001
15.6" FHD WLED Antiglare (1920x1080) slim (3.2mm) UWVA, IPS for use with 3D camera
models only
Display hinges (not illustrated)
794980-001
For HP ENVY 15 Notebook PC computer models
20 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use with non-touchscreen computer models 762520-001
For use with touchscreen computer models 763105-001
For HP ENVY 17 Notebook PC computer models
For use with non-touchscreen computer models 763706-001
For use with touchscreen computer models 765356-001
Display assembly subcomponents 21
Mass storage devices
Item Component Spare part number
(1) Optical drive:
For use on HP ENVY 17 Notebook PC computer models equipped with a touch or a non-
TouchScreen display assembly:
DVD+/-RW Double-Layer SuperMulti 763707-001
DVD Disc with R/W Double-Layer SuperMulti drive in natural silver 776917-001
Blu-ray Disc R/RW with SuperMulti 776919-001
For use on HP ENVY 15 Notebook PC computer models and computer models equipped with a non-TouchScreen display
assembly:
DVD Disc with R/W Double-Layer SuperMulti drive 763579-001
Blu-ray Disc writer with SuperMulti R/RW Double-Layer 763580-001
(2) Hard drive
2 TB 5400 RPM SATA RAW 9.5mm 801808-005
1.5 TB, 5400-RPM 747375-005
1 TB, 5400-RPM 778192-005
1 TB, 5400-RPM hybrid 731999-005
750 GB, 5400-RPM 778190-005
750 GB, 5400-RPM hybrid 732001-005
500 GB, 5400-RPM for use with HP ENVY 15 Notebook PC computer models 778188-005
Hard Drive Hardware Kit (not illustrated)
For use with HP ENVY 15 Notebook PC computer models 762504-001
For use with HP ENVY 17 Notebook PC computer models 763705-001
(3) 256 GB mSATA solid-state drive MLC (not pictured) 766593-001
256 GB mSATA solid-state drive TLC (not pictured) 766594-001
22 Chapter 3 Illustrated parts catalog
Miscellaneous parts
Component Spare part number
AC adapter:
45-W AC adapter (NPFC, RC 4, 3-wire, 4.5-mm NSlim) 741727-001
90-W AC adapter (EM, PFC, SMT, 3-wire, 4.5-mm) 710414-001
90-W AC adapter (PFC, S, 3-wire, 4.5-mm) 710413-001
65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm) 714657-001
65-W AC adapter (non-PFC, S, 3-wire, 4.5-mm) 710412-001
HP HDMI to VGA adapter (select models only) 701943-001
Power cord (3-pin, black, 1.0-m):
For use in Australia 755530-011
For use in Denmark, Finland, Norway 755530-081
For use in Europe 755530-021
For use in India 755530-D61
For use in North America 755530-001
For use in the People's Republic of China 755530-AA1
For use in Switzerland 755530-111
For use in the United Kingdom and Singapore 755530-031
For use in Thailand 755530-201
For use in Japan 755530-291
For use in Taiwan 755530-AB1
For use in South Korea 755530-AD1
For use in South Africa 755530-AR1
Screw Kitfor HP ENVY 17 Notebook PC computer models 797768-001
Screw Kit for HP ENVY 15 Notebook PC computer models 763583-001
Rubber Kit for HP ENVY 17 Notebook PC computer models 763714-001
Rubber Kit for HP ENVY 15 Notebook PC computer models 763104-001
Finger print reader board with cable and bracket for HP ENVY 15 and select 17 Notebook PC computer
models
Finger print reader board with cable and bracket for HP ENVY 17 Notebook PC computer models 763711-001
Microphone board for use with 3D camera (with cable) 794979-001
763789-001
Miscellaneous parts 23
Sequential part number listing
Spare part
number
TPN-Q141 TPN-Q140
675794-005 WLAN Qualcomm Atheros AR 9485GN 802.11b/g/n 1×1 Wi-Fi √√
691740-001 4-GB memory module √√
693374-005 8-GB memory module √√
697917-001 RTC battery √√
701943-001 HDMI to VGA adapter √√
710412-001 65-W AC adapter (non-PFC, S, 3-wire, 4.5-mm) √√
710413-001 90-W AC adapter (PFC, S, 3-wire, 4.5-mm) √√
710414-001 90-W AC adapter (EM, PFC, SMT, 3-wire, 4.5-mm) √√
714657-001 65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm) √√
731999-005 Hard drive 1-TB, 5400-RPM √√
732001-001 Hard drive 750 GB, 5400-RPM hybrid √√
741727-001 45-W AC adapter (non-PFC, S, 3-wire, 4.5-mm) √√
747375-005 Hard drive 1.5 TB 5400RPM SATA RAW 9.5 mm √√
753076-005 WLAN Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC combo adapter √√
Description Regulatory Model Numbers
755530-001 Power cord for use in North America (3-pin, black, 1.0-m) √√
755530-011 Power cord for use in Australia (3-pin, black, 1.0-m) √√
755530-021 Power cord for use in Europe (3-pin, black, 1.0-m) √√
755530-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.0-m) √√
755530-081 Power cord for use in Denmark (3-pin, black, 1.0-m) √√
755530-111 Power cord for use in Switzerland (3-pin, black, 1.0-m) √√
755530-201 Power cord for use in Thailand (3-pin, black, 1.0-m) √
755530-291 Power cord for use in Japan (3-pin, black, 1.0-m) √
755530-AA1 Power cord for use in China (3-pin, black, 1.0-m) √√
755530-AB1 Power cord for use in Taiwan (3-pin, black, 1.0-m) √
755530-AD1 Power cord for use in South Korea (3-pin, black, 1.0-m) √
755530-AR1 Power cord for use in South Africa (3-pin, black, 1.0-m) √
755530-D61 Power cord for use in India (3-pin, black, 1.0-m) √√
755530-AR1 Power cord for use in South Africa(3-pin, black, 1.0-m) √
755530-D61 Power cord for use in India (3-pin, black, 1.0-m) √√
756743-001 4-cell, 41 WHr,2.8A H Li-ion battery √√
756745-001 4-cell, 48 WHr 2.3 AH Li-ion battery √√
24 Chapter 3 Illustrated parts catalog
Spare part
number
TPN-Q141 TPN-Q140
762496-001 Power Button board with cable √
762502-001 Speakers (2) √
762504-001 Hardware kit √
762507-001 Power Connector √
Description Regulatory Model Numbers
762518-001 WLAN dual antenna for use with non-touch models (includes left and right
wireless antenna cables and transceivers)
762519-001 HD cable for non-Touchscreen models √
762520-001 Display hinges √
762521-001 Webcamera/microphone module for non-Touchscreen computer models √√
762544-001 Full HD cable for non-Touchscreen models.for √
762545-001 Webcamera/microphone module for Touchscreen models √√
763104-001 Rubber kit √
763105-001 Display hinges for use with Touchscreen models √
763568-001 WLAN Antenna Kit Touchscreen models (includes left and right wireless antenna
cables and transceivers)
763569-001 Display back cover for use with non-Touchscreen models √
763570-001 Base enclosure for use on computer models equipped with a non-TouchScreen
display assembly
763571-001 Display back cover √
763572-001 HD cable for Touchscreen models √
763573-001 Display back cover √
763575-001 Display panel 15.6-in, anitglare, HD, WLED for Touchscreen computer models
with bezel.
√
√
√
√
763576-001 Display panel 15.6-in, anitglare, Full HD, WLED for Touchscreen computer models
with bezel
763577-001 Top cover for use in the United States √
763578-001 Top cover for use in the United States with backlit keyboard √
763578-031 Top cover for use in the United Kingdom with backlit keyboard √
763578-041 Top cover for use in Germany with backlit keyboard √
763578-051 Top cover for use in France with backlit keyboard √
763578-061 Top cover for use in Italy with backlit keyboard √
763578-071 Top cover for use in Spain with backlit keyboard √
763578-131 Top cover for use in Portugal with backlit keyboard √
763578-141 Top cover for use in Turkey with backlit keyboard √
763578-151 Top cover for use in Greece with backlit keyboard √
√
Sequential part number listing 25
Spare part
number
TPN-Q141 TPN-Q140
763578-161 Top cover for use in Latin America with backlit keyboard √
763578-171 Top cover for use in Saudi Arabia with backlit keyboard √
763578-211 Top cover for use in Hungary with backlit keyboard √
763578-251 Top cover for use in Russia with backlit keyboard √
763578-261 Top cover for use in Bulgaria with backlit keyboard √
763578-271 Top cover for use in Romania with backlit keyboard √
763578-281 Top cover for use in Thailand with backlit keyboard √
763578-291 Top cover for use in Japan with backlit keyboard √
763578-A41 Top cover for use in Belgium with backlit keyboard √
763578-AB1 Top cover for use in Taiwan with backlit keyboard √
763578-AD1 Top cover for use in South Korea with backlit keyboard √
763578-B31 Top cover for the Netherlands with backlit keyboard √
763578-BA1 Top cover for use in Slovenia with backlit keyboard √
763578-BG1 Top cover for use in Switzerland with backlit keyboard √
Description Regulatory Model Numbers
763578-DB1 Top cover for use in Canada with backlit keyboard √
763578-DH1 Top cover for use in Denmark, Finland, and Norway with backlit keyboard √
763578-FL1 Top cover for use in Czech Republic and Slovakia with backlit keyboard √
763579-001 Optical Drive DVD Disc with R/W Double-Layer SuperMulti drive √
763580-001 Optical Drive Blu-ray Disc writer with SuperMulti R/RW Double-Layer √
763581-001 Display panel 15.6-in, BrightView, HD, LED for non-Touchscreen computer
models
763582-001 Display panel 15.6-in, anitglare, full HD, LED for non-Touchscreen computer
models with bezel
763583-001 Screw kit √
763590-001 Display cable Full HD cable for Touchscreen models √
763691-001 WLAN Antenna Kit for use with non-Touchscreen models (includes left and right
wireless antenna cables and transceivers)
763692-001 WLAN Antenna Kit for use with Touchscreen models (includes left and right
wireless antenna cables and transceivers)
763693-001 Display back cover (includes 2 rubber screw covers) for use with non-Touchscreen
models
763694-001 Display back cover (includes 2 rubber screw covers) for use with Touchscreen
models
√
√
√
√
√
√
763695-001 Base enclosure for use on computer models equipped with a non-TouchScreen
display assembly
763696-001 Display bezel √
26 Chapter 3 Illustrated parts catalog
√
Spare part
number
TPN-Q141 TPN-Q140
763699-001 Power Connector √
763700-001 Fan √√
763701-001 Heat sink (includes replacement thermal material) √
763702-001 Heat sink (includes replacement thermal material) √√
763703-001 Heat sink (includes replacement thermal material) √
763704-001 Heat sink (includes replacement thermal material) √
763705-001 Hardware kit √
763706-001 Display brackets (with hinges) for use with non-Touchscreen computer models √
Description Regulatory Model Numbers
763707-001 Optical drive DVD+/-RW Double-Layer SuperMulti for use on computer models
equipped with a touch or a non-Touchscreen
763708-001 Power Board (with cable) √
763709-001 USB Board (with cable) √
763710-001 Battery Board (with cable) √
763711-001 Fingerprint Reader Board (with cable) √
763712-001 TouchPad Board (with cable) √
763713-001 Base enclosure caps √
763714-001 Rubber kit √
763715-001 Screw kit √
763716-001 Subwoofer √
763717-001 Speakers (2) √
763733-001 Top Cover for use in the United States with TouchPad and keyboard. √
763786-001 USB Board (with cable) √√
763787-001 Base enclosure caps √
763788-001 Subwoofer √
763789-001 Fingerprint Reader board √
√
763790-001 TouchPad board √
763931-001 Display Panel 17.3-in, antiglare, HD, WLED for Touchscreen computer models √
763932-001 Display Panel 17.3-in, BrightView, HD, LED for non-Touchscreen computer
models
763933-001 Display Panel 17.3-in, antiglare, Full HD, LED for non-Touchscreen computer
models
763934-001 Display Panel 17.3-in, antiglare, Full HD, LED for non-Touchscreen computer
models
763935-001 Top Cover for use in the United States with backlit keyboard. √
√
√
√
Sequential part number listing 27
Spare part
number
TPN-Q141 TPN-Q140
763935-031 Top Cover for use in the United Kingdom with backlit keyboard. √
763935-041 Top Cover for use in Germany with backlit keyboard. √
763935-051 Top Cover for use in France with backlit keyboard √
763935-061 Top Cover for use in Italy with backlit keyboard √
763935-071 Top Cover for use in Spain with backlit keyboard √
763935-131 Top Cover for use in Portugal with backlit keyboard √
763935-141 Top Cover for use in Turkey with backlit keyboard √
763935-161 Top Cover for use in Latin America with backlit keyboard √
763935-171 Top Cover for use in Saudi Arabia with backlit keyboard √
763935-251 Top Cover for use in Russia with backlit keyboard √
763935-291 Top Cover for use in Japan with backlit keyboard √
763935-A41 Top Cover for use in Belgium with backlit keyboard √
763935-AD1 Top Cover for use in South Korea with backlit keyboard √
763935-B31 Top Cover for the Netherlands with backlit keyboard √
Description Regulatory Model Numbers
763935-BG1 Top Cover for use in Switzerland with backlit keyboard √
763935-DB1 Top Cover for use in Canada with backlit keyboard √
763935-DH1 Top Cover for use in Denmark, Finland, and Norway with backlit keyboard √
763935-FL1 Top Cover for use in Czech Republic and Slovakia with backlit keyboard √
765356-001 Display brackets (with hinges) for use with Touchscreen models √
765785-001 Display Cable SXGA for non-Touchscreen models √
765786-001 Display Cable SXGA for Touchscreen models √
766593-001 Solid-State drive 256 GB M2 SATA-3 MLC √√
766594-001 Solid-State drive 256 GB M2 SATA-3 TLC √√
774553-001 Display back cover in natural silver √
774554-001 Base enclosure √
774556-001 Top Cover for use in the United States and backlit keyboard √
776917-001 Optical drive DVD Disc with R/W Double-Layer SuperMulti drive in natural silver √
776919-001 Optical drive Blu-ray Disc R/RW with SuperMulti √
778188-005 Hard drive 500 GB, 5400-RPM √
778190-005 Hard drive 750 GB 5400-RPM √√
778192-005 Hard drive 1 TB 5400-RPM √√
782619-501 System board Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600
MHz/6 MB L3, quad core 47 W for use with Windows Standard Operating System
28 Chapter 3 Illustrated parts catalog
√
Spare part
number
TPN-Q141 TPN-Q140
Description Regulatory Model Numbers
782619-601 System board Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600
MHz/6 MB L3, quad core 47 W for use with Windows Professional Operating
System
782621-001 System board Intel Core i7-4720HQ Discrete 850M 4 GB (2.6 GHz, SC turbo up to
3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W for use with FreeDos and Ubuntu
Operating Systems
782621-501 System board Intel Core i7-4720HQ Discrete 850M 4 GB (2.6 GHz, SC turbo up to
3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W for use with Windows Standard
Operating System
782621-601 System board Intel Core i7-4720HQ Discrete 850M 4 GB (2.6 GHz, SC turbo up to
3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W for use with Windows Professional
Operating System
782622-001 System board Intel Core i5-5200U Discrete 840M 2 GB (2.2 GHz, SC turbo up to 2.7
GHz), 1600 MHz/3 MB L3, dual core 15 W for use with FreeDos and Ubuntu
Operating Systems
782622-501 System board Intel Core i5-5200U Discrete 840M 2 GB (2.2 GHz, SC turbo up to 2.7
GHz), 1600 MHz/3 MB L3, dual core 15 W for use with Windows Standard
Operating System
782622-601 System board Intel Core i5-5200U Discrete 840M 2 GB (2.2 GHz, SC turbo up to 2.7
GHz), 1600 MHz/3 MB L3, dual core 15 W for use with Windows Professional
Operating System
784638-005 Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter √
784650-005 Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + Bluetooth 4.0 Combo
Adapter
√
√
√
√
√
√
√
√
790959-501 System board Intel Core i7-5500U Discrete 840M 2 GB (2.4 GHz, SC turbo up to 3.0
GHz), 1600 MHz/4 MB L3, dual core 15 W for use with Windows Standard
Operating System
790959-601 System board Intel Core i7-5500U 840M 2 GB (2.4 GHz, SC turbo up to 3.0 GHz),
1600 MHz/4 MB L3, dual core 15 W for use with Windows Professional Operating
System
793272-501 System board Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600
MHz/6 MB L3, quad core 47 W for use with FreeDos and Ubuntu Operating
Systems
793272-601 System board Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600
MHz/6 MB L3, quad core 47 W for use with Windows Professional Operating
System
794975-001 WLAN Antenna Kit for use with 3D camera models √
794976-001 Back cover for use on HP ENVY 15 Notebook PC computer models equipped with a
3D camera
794977-001 Display cable for 3D camera models with touchscreen √
794979-001 Microphone board for use with 3D camera (with cable) √
794980-001 Display Panel 15.6" FHD WLED Antiglare (1920x1080) slim (3.2mm) UWVA, IPS for
use with 3D camera
√
√
√
√
√
√
Sequential part number listing 29
Spare part
number
TPN-Q141 TPN-Q140
Description Regulatory Model Numbers
794981-001 System board Intel Core i5-5200U UMA (2.2 GHz, SC turbo up to 2.7 GHz), 1600
MHz/3 MB L3, dual core 15 W for use with FreeDos and Ubuntu Operating Systems
794981-501 System board Intel Core i5-5200U UMA (2.2 GHz, SC turbo up to 2.7 GHz), 1600
MHz/3 MB L3, dual core 15 W for use with Windows Standard Operating System
794981-601 System board Intel Core i5-5200U UMA (2.2 GHz, SC turbo up to 2.7 GHz), 1600
MHz/3 MB L3, dual core 15 W for use with Windows Professional Operating
System
794982-001 System board Intel Core i5-5200U Discrete 850M 4 GB (2.2 GHz, SC turbo up to 2.7
GHz), 1600 MHz/3 MB L3, dual core 15 W for use with FreeDos and Ubuntu
Operating Systems
794982-501 System board Intel Core i5-5200U Discrete 850M 4 GB (2.2 GHz, SC turbo up to 2.7
GHz), 1600 MHz/3 MB L3, dual core 15 W for use with Windows Standard
Operating System
794982-601 System board Intel Core i5-5200U Discrete 850M 4 GB (2.2 GHz, SC turbo up to 2.7
GHz), 1600 MHz/3 MB L3, dual core 15 W for use with Windows Professional
Operating System
794983-001 System board Intel Core i5-5200U Discrete 840M 2 GB (2.2 GHz, SC turbo up to 2.7
GHz), 1600 MHz/3 MB L3, dual core 15 W for use with FreeDos and Ubuntu
Operating Systems
794983-501 System board Intel Core i5-5200U Discrete 840M 2GB (2.2 GHz, SC turbo up to 2.7
GHz), 1600 MHz/3 MB L3, dual core 15 W for use with Windows Standard
Operating System
794983-601 System board Intel Core i5-5200U Discrete 840M 2 GB (2.2 GHz, SC turbo up to 2.7
GHz), 1600 MHz/3 MB L3, dual core 15 W for use with Windows Professional
Operating System
√
√
√
√
√
√
√
√
√
794984-001 System board Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600
MHz/6 MB L3, quad core 47 W for use with FreeDos and Ubuntu Operating
Systems
794984-501 System board Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600
MHz/6 MB L3, quad core 47 W for use with Windows Standard Operating System
794984-601 System board Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600
MHz/6 MB L3, quad core 47 W for use with Windows Professional Operating
System
794985-001 System board Intel Core i5-5200U UMA FHD (2.2 GHz, SC turbo up to 2.7 GHz),
1600 MHz/3 MB L3, dual core 15 W for use with FreeDos and Ubuntu Operating
Systems
794985-501 System board Intel Core i5-5200U UMA FHD (2.2 GHz, SC turbo up to 2.7 GHz),
1600 MHz/3 MB L3, dual core 15 W for use with Windows Standard Operating
System
794985-601 System board Intel Core i5-5200U UMA FHD (2.2 GHz, SC turbo up to 2.7 GHz),
1600 MHz/3 MB L3, dual core 15 W for use with Windows Professional Operating
System
794986-001 System board Intel Core i7-5500U Discrete 840M 2 GB (2.4 GHz, SC turbo up to 3.0
GHz), 1600 MHz/4 MB L3, dual core 15 W for use with FreeDos and Ubuntu
Operating Systems
√
√
√
√
√
√
√
30 Chapter 3 Illustrated parts catalog
Spare part
number
TPN-Q141 TPN-Q140
Description Regulatory Model Numbers
794986-501 System board Intel Core i7-5500U Discrete 840M 2 GB (2.4 GHz, SC turbo up to 3.0
GHz), 1600 MHz/4 MB L3, dual core 15 W for use with Windows Standard
Operating System
794986-601 System board Intel Core i7-5500U 840M 2 GB (2.4 GHz, SC turbo up to 3.0 GHz),
1600 MHz/4 MB L3, dual core 15 W for use with Windows Professional Operating
System
794987-001 System board Intel Core i7-5500U Discrete 850M 4GB (2.4 GHz, SC turbo up to 3.0
GHz), 1600 MHz/4 MB L3, dual core 15 W for use with FreeDos and Ubuntu
Operating Systems
794987-501 System board Intel Core i7-5500U Discrete 850M 4 GB (2.4 GHz, SC turbo up to 3.0
GHz), 1600 MHz/4 MB L3, dual core 15 W for use with Windows Standard
Operating System
794987-601 System board Intel Core i7-5500U 850M 4GB (2.4 GHz, SC turbo up to 3.0 GHz),
1600 MHz/4 MB L3, dual core 15 W for use with Windows Professional Operating
System
794990-001 3D web camera √
797768-001 Screw Ki for HP ENVY 17 Notebook PC computer models √
801808-005 Hard drive 2 TB 5400 RPM SATA RAW 9.5mm √
√
√
√
√
√
Sequential part number listing 31
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic
32 Chapter 4 Removal and replacement procedures preliminary requirements
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Service considerations 33
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
34 Chapter 4 Removal and replacement procedures preliminary requirements
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
●
When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn off power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 35
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the
skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or floor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
36 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
Customer Self-Repair parts
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to
follow the on-screen instructions.
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by
the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair
parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
http://partsurfer.hp.com, select your country or region, and then
There are several screws that must be removed, replaced, and/or loosened when servicing Customer SelfRepair parts. Make special note of each screw size and location during removal and replacement.
Component replacement procedures 37
Battery
Description Spare part number
4-cell, 41 WHr 2.8AH Li-ion battery 756743-001
4-cell, 48 WHr 2.3AH Li-ion battery 756745-001
Before removing the battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
Remove the battery:
1. Turn the computer upside down on a flat surface.
2. Slide the battery lock latch (1) and then slide the battery release latch (2) to release the battery.
NOTE: The battery release latch automatically returns to its original position.
3. Pivot the battery upward (3), and then remove the battery from the computer (4).
Reverse this procedure to install the battery.
38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Optical drive
NOTE: The optical drive spare part kit includes the optical drive connector board and cable. The optical
drive connector board and cable are removed when removing the system board and not part of the customer
replacement procedure of the optical drive.
Description Spare part number
For use on HP ENVY 15 Notebook PC computer models equipped with a touch or a non-TouchScreen display assembly:
DVD Disc with R/W Double-Layer SuperMulti drive 763579-001
Blu-ray Disc writer with SuperMulti R/RW Double-Layer 763580-001
For use on HP ENVY 17 Notebook PC computer models equipped with a touch or a non-TouchScreen display assembly:
DVD+/-RW Double-Layer SuperMulti 763707-001
DVD Disc with R/W Double-Layer SuperMulti drive in natural silver 776917-001
Blu-ray Disc R/RW with SuperMulti 776919-001
Before removing the optical drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the battery (see
Battery on page 38).
Remove the optical drive:
1. Remove the Phillips screw (1) that secures the optical drive to the computer.
2. Use a flat tool to press on the optical drive bracket tab (2) to release the optical drive.
Component replacement procedures 39
3. Remove the optical drive from the computer.
4. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel
toward you.
5. Remove the two Phillips screws (1) that secure the optical drive bracket to the optical drive.
6. Remove the optical drive bracket (2).
Reverse this procedure to reassemble and install the optical drive.
40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures for
Authorized Service Provider parts
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to
follow the on-screen instructions.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 83 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal
and replacement.
http://partsurfer.hp.com, select your country or region, and then
Component replacement procedures 41
Base enclosure
Description Spare part number
For use on HP ENVY 15 Notebook PC computer models 763570-001
For use on HP ENVY 17 Notebook PC computer models 763695-001
For use on HP ENVY 17 Notebook PC computer models in natural silver 774554-001
Base enclosure caps (Included in the plastics kit):
For HP ENVY 17 Notebook PC computer models 763713-001
For HP ENVY 15 Notebook PC computer models 763787-001
Top cover
NOTE: The top cover is removed with the base enclosure. The top cover spare parts are listed below.
The HP Envy 17 Notebook PC computer models have the TouchPad spared with the top cover.
Top cover for HP ENVY 15 Notebook PC computer models
For use only on HP ENVY 15 Notebook PC computer models in the United States 763577-001
For use only on HP ENVY 15 Notebook PC computer models in the United States with backlit keyboard 763578-001
For use only on HP ENVY 15 Notebook PC computer models in the United Kingdom with backlit keyboard 763578-031
For use only on HP ENVY 15 Notebook PC computer models in Germany with backlit keyboard 763578-041
For use only on HP ENVY 15 Notebook PC computer models in France with backlit keyboard 763578-051
For use only on HP ENVY 15 Notebook PC computer models in Italy with backlit keyboard 763578-061
For use only on HP ENVY 15 Notebook PC computer models in Spain with backlit keyboard 763578-071
For use only on HP ENVY 15 Notebook PC computer models in Portugal with backlit keyboard 763578-131
For use only on HP ENVY 15 Notebook PC computer models in Turkey with backlit keyboard 763578-141
For use only on HP ENVY 15 Notebook PC computer models in Greece with backlit keyboard 763578-151
For use only on HP ENVY 15 Notebook PC computer models in Latin America with backlit keyboard 763578-161
For use only on HP ENVY 15 Notebook PC computer models in Saudi Arabia with backlit keyboard 763578-171
For use only on HP ENVY 15 Notebook PC computer models in Hungary with backlit keyboard 763578-211
For use only on HP ENVY 15 Notebook PC computer models in Russia with backlit keyboard 763578-251
For use only on HP ENVY 15 Notebook PC computer models in Bulgaria with backlit keyboard 763578-261
For use only on HP ENVY 15 Notebook PC computer models in Romania with backlit keyboard 763578-271
For use only on HP ENVY 15 Notebook PC computer models in Thailand with backlit keyboard 763578-281
For use only on HP ENVY 15 Notebook PC computer models in Japan with backlit keyboard 763578-291
For use only on HP ENVY 15 Notebook PC computer models in Belgium with backlit keyboard 763578-A41
For use only on HP ENVY 15 Notebook PC computer models in Taiwan with backlit keyboard. 763578-AB1
For use only on HP ENVY 15 Notebook PC computer models in South Korea with backlit keyboard 763578-AD1
For use only on HP ENVY 15 Notebook PC computer models for the Netherlands with backlit keyboard 763578-B31
For use only on HP ENVY 15 Notebook PC computer models in Slovenia. with backlit keyboard 763578-BA1
42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Description Spare part number
For use only on HP ENVY 15 Notebook PC computer models in Switzerland with backlit keyboard 763578-BG1
For use only on HP ENVY 15 Notebook PC computer models in Canada with backlit keyboard 763578-DB1
For use only on HP ENVY 15 Notebook PC computer models in Denmark, Finland, and Norway with backlit
keyboard
For use only on HP ENVY 15 Notebook PC computer models in Czech Republic and Slovakia with backlit
keyboard
For use only on HP ENVY 17 Notebook PC computer models
For use only on HP ENVY 17 Notebook PC computer models in the United States with keyboard and
TouchPad
For use only on HP ENVY 17 Notebook PC computer models in the United States with backlit keyboard 763935-001
For use only on HP ENVY 17 Notebook PC computer models in the United Kingdom with backlit keyboard. 763935-031
For use only on HP ENVY 17 Notebook PC computer models in Germany with backlit keyboard. 763935-041
For use only on HP ENVY 17 Notebook PC computer models in France with backlit keyboard 763935-051
For use only on HP ENVY 17 Notebook PC computer models in Italy with backlit keyboard 763935-061
For use only on HP ENVY 17 Notebook PC computer models in Spain with backlit keyboard 763935-071
For use only on HP ENVY 17 Notebook PC computer models in Portugal with backlit keyboard 763935-131
For use only on HP ENVY 17 Notebook PC computer models in Turkey with backlit keyboard 763935-141
For use only on HP ENVY 17 Notebook PC computer models in Latin America with backlit keyboard 763935-161
For use only on HP ENVY 17 Notebook PC computer models in Saudi Arabia with backlit keyboard 763935-171
For use only on HP ENVY 17 Notebook PC computer models in Russia with backlit keyboard 763935-251
763578-DH1
763578-FL1
763733-001
For use only on HP ENVY 17 Notebook PC computer models in Japan with backlit keyboard 763935-291
For use only on HP ENVY 17 Notebook PC computer models in Belgium with backlit keyboard 763935-A41
For use only on HP ENVY 17 Notebook PC computer models in South Korea with backlit keyboard 763935-AD1
For use only on HP ENVY 17 Notebook PC computer models for the Netherlands with backlit keyboard 763935-B31
For use only on HP ENVY 17 Notebook PC computer models in Switzerland with backlit keyboard 763935-BG1
For use only on HP ENVY 17 Notebook PC computer models in Canada with backlit keyboard and
TouchPad
For use only on HP ENVY 17 Notebook PC computer models in Denmark, Finland, and Norway with backlit
keyboard
For use only on HP ENVY 17 Notebook PC computer models in Czech Republic and Slovakia with backlit
keyboard
For use only on HP ENVY 17 Notebook PC computer models for use in the United States with backlit
keyboard
763935-DB1
763935-DH1
763935-FL1
774556-001
Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
Component replacement procedures 43
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the battery (see
5. Remove the optical drive (see
Remove the base enclosure:
1. Turn the computer face down, and remove the rubber feet (1), the two Phillips screws (2) and lift the
end caps (3).
Battery on page 38).
Optical drive on page 39).
44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Remove eleven Phillips screws (1).
3. Remove eight Phillips screws (1) around the battery area, two broadhead screws (2) in the optical drive
bay and one screw (3) near the display hinge.
NOTE: Some models may have three screws in the optical drive bay (2).
Component replacement procedures 45
4. Turn the computer right side up and carefully remove the top cover.
NOTE: Use a thin, non-conductive tool to lift the top cover..
5. Carefully disconnect the following cables:
●
Power button cable (1)
●
Keyboard cable (2)
●
TouchPad cable (3)
●
Fingerprint reader cable (4) (select models only)
●
Backlit keyboard cable (5) (select models only)
6. Lift the topcover (6) to remove it from the computer.
46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Display panel
Component Spare part number
Display back cover (includes 2 rubber screw covers):
For HP ENVY 17 Notebook PC computer models:
For use with non-Touchscreen models 763693-001
For use with Touchscreen models 763694-001
For use with Touchscreen models in natrual silver 774553-001
For HP ENVY 15 Notebook PC computer models:
For use with non-Touchscreen models 763569-001
For use with Touchscreen models 763573-001
Display hinges
For HP ENVY 15 Notebook PC computer models:
For use with non-Touchscreen models 762520-001
For use with Touchscreen models 763105-001
For HP ENVY 17 Notebook PC computer models:
For use with non-Touchscreen models 763706-001
For use with Touchscreen models 765356-001
WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer non-touch models (includes left
and right wireless antenna cables and transceivers)
WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer touch screen models (includes left
and right wireless antenna cables and transceivers)
WLAN Antenna Kit for use with HP ENVY 15 Notebook PC computer non-touch models (includes left
and right wireless antenna cables and transceivers)
WLAN Antenna Kit for use with HP ENVY 15 Notebook PC computer touch screen models (includes left
and right wireless antenna cables and transceivers)
Display panel cable
For HP ENVY 17 Notebook PC computer models:
SXGA cable for non-Touchscreen models 765785-001
SXGA cable for Touchscreen models 765786-001
For HP ENVY 15 Notebook PC computer models:
HD cable for non-Touchscreen models. 762519-001
HD cable for Touchscreen models 763572-001
Full HD cable for non-Touchscreen models 762544-001
Full HD cable for Touchscreen models 763590-001
763691-001
763692-001
762518-001
763568-001
Panel Bracket (included with the Display Brackets on select models)
Display bezel (includes 2 rubber screw covers)
For HP ENVY 15 Notebook PC computer models 763571-001
Component replacement procedures 47
Component Spare part number
For HP ENVY 17 Notebook PC computer models 763696-001
Display Panel
17.3-in, antiglare, HD, WLED for Touchscreen computer models 763931-001
17.3-in, BrightView, HD, LED for non-Touchscreen computer models 763932-001
17.3-in, antiglare, Full HD, LED for non-Touchscreen computer models 763933-001
17.3-in, antiglare, Full HD, WLED for Touchscreen computer models 763934-001
15.6-in, antiglare, HD, WLED for Touchscreen computer models with bezel 763575-001
15.6-in, BrightView, HD, LED for non-Touchscreen computer models 763581-001
15.6-in, antiglare, full HD, WLED for Touchscreen computer models with bezel 763576-001
15.6-in, BrightView, full HD, LED for non-Touchscreen computer models with bezel 763582-001
Webcamera/microphone
Webcamera/microphone module for non-touchscreens 762521-001
Webcamera/microphone module for Touchscreen models 762545-001
3D camera module (select models only) 794990-001
Before removing the display panel, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the battery (see
5. Remove the optical drive (see
6. Remove the top cover from the base enclosure (see
Battery on page 38).
Optical drive on page 39).
Base enclosure on page 42).
Remove the display panel:
1. Open the computer.
2. Disengage the display cable (1) and disconnect the display connector (2) on the left side base of the
display panel.
48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. On the right side, disconnect the WLAN cable (3) and carefully remove the cable from the retaining tabs
(4).
4. Remove the power connector cover by removing the Phillips screw (1) and lifting the cover (2).
NOTE: The power connector cover has two screws, however, the screw on the left is removed during
the base enclosure and top cover removal process. Removing the cover is required for the display panel
removal.
NOTE: You will remove the power connector after you have removed the system board. This
procedure is to remove the power connector cover.
Component replacement procedures 49
5. Remove the seven Phillips screws (1) on the left and right side base of the display panel and lift the
panel up (2).
NOTE: Support the display panel as you are removing the screws.
6. Open the panel cover (1), swivel the display panel hinges (2) on both sides and then tilt up the display
panel hinge (3) to release it.
50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7. Loosen the edges of the back cover (1), (2), and (3) from all four sides of the display bezel and lift the
display panel (4).
NOTE: Use a sharp probe to pop the covers out to avoid scratching the bezel.
8. If you need to remove the panel, the display cable or the webcamera, follow these procedures. To
remove the raw panel, remove the six Phillips screws (1) and any adhesive that secures the display
panel to the back cover and lift the display panel (2) carefully.
NOTE: Depending on your specific model, some computers only have four display panel screws.
Component replacement procedures 51
9. Remove the display panel side bracket (select models only) by removing the four Phillips screws (1) and
releasing the side bracket (2).
NOTE: If your computer model does not have side brackets, skip to the next step.
10. If it is necessary to remove the display panel cable or access the webcamera and microphone, follow
these steps. With the display bezel upside down, disconnect the cable from the webcamera/microphone
(1) and from the routing channel built into the back cover.
Carefully release the cable from the channel guides, the guides in the display hinge, and remove the
display panel cable (2). Lift the cable (3) to remove it.
52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
11. On select models, removing the cable also requires disengaging it from the channels in the hinges and
disconnecting from the display panel. To disconnect the cable from the display panel, carefully remove
the foil tape at the bottom of the display panel and then carefully lift the display cable connector (1)
and remove the display connector (2).
Component replacement procedures 53
12. If it is necessary to replace the webcamera/microphone perform the following: Lift the module (1) from
the adhesive holding it in place on the display bezel and disconnect the module connector (2) if you
have not already done so when removing the display cable.
If the computer is equipped with a 3D camera, lift the module (1) from the adhesive holding it in place
on the display bezel and disconnect the module connector (2) from the end of the module if you have
not already done so when removing the display cable.
13. If it is necessary to replace the WLAN antenna cable, follow these procedures:
a. Position the display back cover face up.
54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b. Remove the display brackets by removing the eight Phillips and broadhead screws (1) securing the
hinge brackets to the back cover, and then lift the brackets (2) to remove them.
c. Release the wireless antenna transceivers (1) from the display bezel. (The wireless antenna
transceivers are attached to the display bezel with double-sided tape.)
d. Remove the wireless antenna from the retaining channels (2), and lift the antenna (3).
Reverse this procedure to install the display panel.
Component replacement procedures 55
WLAN module
Description Spare part number
Qualcomm Atheros AR9485 802.11 bgn 1x1 Wi-Fi adapter for use only with HP ENVY 17 Notebook PC
computer models or HP ENVY 15 Notebook PC computer models
WLAN Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC combo adapter (For use with HP ENVY 17
Computer models or HP ENVY 15 Computer models)
Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter for use on HP ENVY 17 Computer models only 784638-005
Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + Bluetooth 4.0 Combo Adapter for use on HP
ENVY 17 Computer models only
675794-005
753076-005
784650-005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the battery (see
Battery on page 38).
5. Remove the optical drive (see
6. Remove the base enclosure and top cover (see
Optical drive on page 39).
Base enclosure on page 42).
Remove the WLAN module:
1. Disconnect the #1 and #2 WLAN antenna cables from the WLAN module (1) if you have not already done
so to remove the display panel..
NOTE: The WLAN module may have two screws depending on the model.
NOTE: The #1 WLAN antenna cable is connected to the WLAN module #1 main terminal. The #2 WLAN
antenna cable is connected to the WLAN module #2 auxiliary terminal.
2. Remove the Phillips screw(s) (2) that secure the WLAN module to the system board. (The WLAN module
tilts up.)
56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Component replacement procedures 57
TouchPad button board
Description
NOTE: Some models have the touchpad button board spared with the top cover. Removal is only
required on select models.
TouchPad button board (includes cable) for use with HP ENVY 15 Notebook PC computer models 763790-001
TouchPad button board (includes cable) for use with HP ENVY 17 Notebook PC computer models 763712-001
Spare part number
Before removing the TouchPad button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the battery (see
5. Remove the optical drive (see
6. Remove the top cover from the base enclosure (see
Battery on page 38).
Optical drive on page 39).
Base enclosure on page 42).
Remove the TouchPad button board:
1. Turn the top cover upside down, with the front toward you.
2. Remove the two broadhead screws (1) that secure the TouchPad button board bracket to the top cover.
NOTE: Some models may have three broadhead screws for the TouchPad button board (1).
3. Remove the TouchPad board by carefully pushing the TouchPad down (2) and routing the cable through
the opening (3) (the cable was disconnected earlier from the top cover).
Reverse this procedure to install the TouchPad button board.
58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Battery Board (select models only)
Description Spare part number
Battery board for HP ENVY 17 Notebook PC 763710-001
The battery board is for select HP ENVY 17 Notebook PC computer models.
Before removing the battery board, follow these steps:
1. Disconnect all external devices connected to the computer.
2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
3. Remove the battery (see
4. Remove the optical drive (see
5. Remove the base enclosure and top cover (see
Remove the battery board:
1. Turn the computer, with the front edge toward you.
2. Remove the two Phillips screws (1).
3. Lift the battery board (2) to remove it.
Battery on page 38).
Optical drive on page 39).
Base enclosure on page 42).
Reverse this procedure to install the battery board.
Optical drive connector
NOTE: The optical drive connector and cable are included in the optical drive spare part kit. (See Optical
drive on page 39 for the spare part kit information.)
Component replacement procedures 59
Before removing the optical drive connector board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the battery (see
5. Remove the optical drive (see
6. Remove the base enclosure and top cover (see
Battery on page 38).
Optical drive on page 39).
Base enclosure on page 42).
Remove the optical drive connector board:
▲
Disconnect the cable from the ZIF connector (1), and then disconnect the optical drive connector (2)
from the tabs to remove it.
Reverse this procedure to install the optical drive connector board.
Subwoofer
Description Spare part number
Subwoofer for HP ENVY 17 Notebook PC computer models 763716-001
Subwoofer for HP ENVY 15 Notebook PC computer models 763788-001
Before removing the subwoofer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Remove the battery (see Battery on page 38).
5. Remove the optical drive (see
6. Remove the base enclosure and top cover (see
Optical drive on page 39).
Base enclosure on page 42).
Remove the subwoofer:
▲
Disconnect the subwoofer cable (1) from the system board, remove the three Phillips screws (2), and
then remove the subwoofer (3) by lifting it straight up.
NOTE: Carefully disconnect the cable by grasping the sides of the connector. Do not pull from the
cables.
Reverse this procedure to install the subwoofer.
Component replacement procedures 61
USB board
Description Spare part number
USB board for use with HP ENVY 17 Notebook PC computer models 763709-001
USB board for use with HP ENVY 15 Notebook PC computer models 763786-001
Before removing the USB board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
the computer on, and then shut it down through the operating system.
then unplugging the AC adapter from the computer.
4. Remove the battery (see
5. Remove the optical drive (see
6. Remove the base enclosure and top cover (see
Battery on page 38).
Optical drive on page 39).
Base enclosure on page 42).
Remove the USB board and cables:
1. Disconnect the USB cable from the ZIF connector (1).
2. Remove the Phillips screw securing the USB board (2), and lift the USB board (3) to remove it.
Reverse this procedure to install the USB board and cables.
62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Hard drive
Description Spare part number
2 TB 5400 RPM SATA RAW 9.5mm 801808-005
1.5 TB 5400 RPM SATA RAW 9.5 mm 747375-005
1 TB, 5400 RPM 778192-005
1 TB, 5400-RPM hybrid 731999-005
750 GB, 5400 RPM 778190-005
750 GB, 5400 RPM hybrid 732001-005
500 GB, 5400 RPM for use with HP ENVY 15 Notebook PC computer models 778188-005
Hard Drive Hardware Kit for use with HP ENVY 15 Notebook PC computer models 762504-001
Hard Drive Hardware Kit for use with HP ENVY 17 Notebook PC computer models 763705-001
Before removing the primary hard drive or secondary hard drive (select models only), follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
2. Disconnect all external devices connected to the computer.
the computer on, and then shut it down through the operating system.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the battery (see
5. Remove the optical drive (see
6. Remove the base enclosure and top cover (see
7. Remove the USB connector board (see
Battery on page 38).
Optical drive on page 39).
Base enclosure on page 42).
USB board on page 62).
Remove the primary hard drive:
▲
Disconnect the hard drive cable from the system board (1), and then tilt the hard drive (2) and lift to
remove it (3).
Component replacement procedures 63
If it is necessary to disassemble the hard drive:
▲
Remove the hard drive cable (1), and then remove the hard drive bracket (2).
Reverse these procedures to reassemble and install the hard drive.
System board
NOTE: The system board spare part kit includes replacement thermal material.
Description Spare part number
For use with HP ENVY 17 Computer models:
Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W for use
with Windows Standard Operating System
Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W for use
with Windows Professional Operating System
Intel Core i7-4720HQ Discrete 850M 4 GB (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad
core 47 W for use with FreeDos and Ubuntu Operating Systems
64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
782619-501
782619-601
782621-001
Description Spare part number
Intel Core i7-4720HQ Discrete 850M 4 GB (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad
core 47 W for use with Windows Standard Operating System
Intel Core i7-4720HQ Discrete 850M 4 GB (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad
core 47 W for use with Windows Professional Operating System
Intel Core i5-5200U Discrete 840M 2 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core
15 W for use with FreeDos and Ubuntu Operating Systems
Intel Core i5-5200U Discrete 840M 2 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core
15 W for use with Windows Standard Operating System
Intel Core i5-5200U Discrete 840M 2 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core
15 W for use with Windows Professional Operating System
Intel Core i7-5500U Discrete 840M 2 GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, dual core
15 W for use with Windows Standard Operating System
Intel Core i7-5500U 840M 2 GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, dual core 15 W for
use with Windows Professional Operating System
Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W for use
with FreeDos and Ubuntu Operating Systems
Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W for use
with Windows Standard Operating System
For use with HP ENVY 15 Computer models:
Intel Core i5-5200U UMA (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15 W for use
with FreeDos and Ubuntu Operating Systems
782621-501
782621-601
782622-001
782622-501
782622-601
790959-501
790959-601
793272-501
793272-601
Intel Core i5-5200U UMA (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15 W for use
with Windows Standard Operating System
Intel Core i5-5200U UMA (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15 W for use
with Windows Professional Operating System
Intel Core i5-5200U Discrete 850M 4 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core
15 W for use with FreeDos and Ubuntu Operating Systems
Intel Core i5-5200U Discrete 850M 4 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core
15 W for use with FreeDos and Ubuntu Operating Systems
Intel Core i5-5200U Discrete 850M 4 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core
15 W for use with Windows Standard Operating System
Intel Core i5-5200U Discrete 850M 4 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core
15 W for use with Windows Professional Operating System
Intel Core i5-5200U Discrete 840M 2 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core
15 W for use with FreeDos and Ubuntu Operating Systems
Intel Core i5-5200U Discrete 840M 2GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core
15 W for use with Windows Standard Operating System
Intel Core i5-5200U Discrete 840M 2 GB (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core
15 W for use with Windows Professional Operating System
Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W for use
with FreeDos and Ubuntu Operating Systems
Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W for use
with Windows Standard Operating System
794981-001
794981-501
794981-601
794982-001
794982-501
794982-601
794983-001
794983-501
794983-601
794984-001
794984-501
Component replacement procedures 65
Description Spare part number
Intel Core i7-4720HQ UMA (2.6 GHz, SC turbo up to 3.6 GHz), 1600 MHz/6 MB L3, quad core 47 W for use
with Windows Professional Operating System
Intel Core i5-5200U UMA FHD (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15 W for
use with FreeDos and Ubuntu Operating Systems
Intel Core i5-5200U UMA FHD (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15 W for
use with Windows Standard Operating System
Intel Core i5-5200U UMA FHD (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15 W for
use with Windows Professional Operating System
Intel Core i7-5500U Discrete 840M 2 GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, dual core
15 W for use with FreeDos and Ubuntu Operating Systems
Intel Core i7-5500U Discrete 840M 2 GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, dual core
15 W for use with Windows Standard Operating System
Intel Core i7-5500U 840M 2 GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, dual core 15 W for
use with Windows Professional Operating System
Intel Core i7-5500U Discrete 850M 4GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, dual core
15 W for use with FreeDos and Ubuntu Operating Systems
Intel Core i7-5500U Discrete 850M 4 GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, dual core
15 W for use with Windows Standard Operating System
Intel Core i7-5500U 850M 4GB (2.4 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, dual core 15 W for
use with Windows Professional Operating System
794984-601
794985-001
794985-501
794985-601
794986-001
794986-501
794986-601
794987-001
794987-501
794987-601
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the battery (see
5. Remove the optical drive (see
6. Remove the top cover from the base enclosure (see
7. Remove the WLAN module (see
8. Remove the subwoofer (see
Battery on page 38),
Optical drive on page 39).
Base enclosure on page 42).
WLAN module on page 56).
Subwoofer on page 60).
Remove the system board:
1. Remove the following cables if you have not already done so:
●
Power connector board cable (1)
●
Display cables (2), and (3)
66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
●
Speaker cable (4)
2. Disconnect the following cables if you have not already done so:
●
Subwoofer cable (1)
●
Optical drive cable (2)
●
Hard drive cable (3)
●
USB connector cable (4)
Component replacement procedures 67
3. Remove the power connector cover by removing the screw (1) and lifting the cover (2).
NOTE: The power connector cover has two Phillips screws, however, the screw on the left is removed
during the base enclosure and top cover removal process.
NOTE: You will remove the power connector after you have removed the system board. This
procedure is to remove the power connector cover if you did not remove it when removing the display
panel.
4. Remove the six Phillips screws (1).
68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5. Lift the system board (2), and then remove the system board (3) by sliding it up and to the right at
an angle.
6. Turn the system board over and remove the solid sate drive before replacing the system board.
Reverse this procedure to install the system board.
Solid State Drive
Description Spare part number
256 GB mSATA solid-state drive MLC (not pictured) available on select models 766593-001
256 GB mSATA solid-state drive TLC (not pictured) 766594-001
Before removing the speakers, follow these steps:
Before removing the Speakers, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the battery (see
5. Remove the optical drive (see
Battery on page 38),
Optical drive on page 39).
6. Remove the top cover from the base enclosure (see
7. Remove the WLAN module (see
WLAN module on page 56).
Base enclosure on page 42).
Component replacement procedures 69
8. Remove the subwoofer (see Subwoofer on page 60).
9. Remove the system board (see
System board on page 64).
Remove the solid-state drive:
1. Turn the system board updside down.
2. Remove the Phillips.screw (1) that secures the solid-state drive to the system board. (The solid-state
drive tilts up).
3. Remove the solid-state drive (2).
Reverse this procedure to install the solid-state drive.
Speakers
Description Spare part number
Speaker Kit (includes left and right front speakers and cables) for HP ENVY 17 Notebook PC computer
models
Speaker Kit (includes left and right front speakers and cables) for HP ENVY 15 Notebook PC computer
models
70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
763717-001
762502-001
Before removing the speakers, follow these steps:
Before removing the Speakers, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the battery (see
5. Remove the optical drive (see
6. Remove the top cover from the base enclosure (see
7. Remove the WLAN module (see
8. Remove the subwoofer (see
9. Remove the system board (see
Remove the speakers:
1. Turn the computer, with the front edge toward you.
2. Remove the two Phillips screws (1).
3. Disengage the cables, and then remove the front speakers (2).
Battery on page 38),
Optical drive on page 39).
Base enclosure on page 42).
WLAN module on page 56).
Subwoofer on page 60).
System board on page 64).
Reverse this procedure to install the speakers.
Memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
Component replacement procedures 71
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in
various system problems. For steps on updating the BIOS, see
Windows Using Setup Utility (BIOS) and HP PC
Hardware Diagnostics (UEFI) on page 81, see Using Setup Utility (BIOS) and System Diagnostics in Windows
7 on page 84, see Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics on page 87.
Description Spare part number
4-GB memory module (PC3L, 12800, 1600-MHz) 691740-005
8-GB memory module (PC3L, 12800, 1600-MHz) 693374-005
Before removing a memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the battery (see
5. Remove the optical drive (see
6. Remove the top cover from the base enclosure (see
7. Remove the WLAN module (see
8. Remove the subwoofer (see
9. Remove the system board (see
Battery on page 38),
Optical drive on page 39).
Base enclosure on page 42).
WLAN module on page 56).
Subwoofer on page 60).
System board on page 64).
Remove the memory module:
1. Turn the system board over.
2. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
CAUTION: To prevent damage to the memory module, hold it by the edges only. Do not touch the
components on the memory module.
72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Slide the memory module forward (2) to remove it.
Reverse this procedure to install a memory module.
Component replacement procedures 73
RTC battery
Description Spare part number
RTC battery 697917-001
Before removing the RTC battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
the computer on, and then shut it down through the operating system.
then unplugging the AC adapter from the computer.
4. Remove the battery (see
5. Remove the optical drive (see
6. Remove the top cover from the base enclosure (see
7. Remove the WLAN module (see
8. Remove the subwoofer (see
9. Remove the system board (see
Battery on page 38),
Optical drive on page 39).
Base enclosure on page 42).
WLAN module on page 56).
Subwoofer on page 60).
System board on page 64).
Remove the RTC battery:
▲
Use a thin, non-conductive tool to remove the RTC battery (1) from the socket on the system board.
Reverse this procedure to install the RTC battery on computer models. When installing the RTC battery, make
sure the “+” sign faces up.
74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Fingerprint reader board (select models only)
Description Spare part number
Fingerprint reader board for use only on select HP ENVY 15 Computer Notebooks models 763789-001
Fingerprint reader board for use only on select HP ENVY 17 Computer Notebooks models 763711-001
Before removing the Fingerprint reader board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the battery (see
5. Remove the optical drive (see
6. Remove the top cover from the base enclosure (see
7. Remove the WLAN module (see
8. Remove the subwoofer (see
9. Remove the system board (see
Battery on page 38),
Optical drive on page 39).
Base enclosure on page 42).
WLAN module on page 56).
Subwoofer on page 60).
System board on page 64).
Remove the fingerprint reader board and cable:
1. Disconnect the ZIF connector cable (1) that secures the fingerprint reader to the top cover.
2. Release the top cover shield (2) and (3), and then remove the fingerprint reader board (4) by lifting the
board.
Reverse this procedure to install the fingerprint reader board and cable.
Component replacement procedures 75
Power connector
Description Spare part number
For use only on select HP ENVY 15 Computer Notebooks models 762507-001
For use only on select HP ENVY 17 Computer Notebooks models 763699-001
Before removing the power connector, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the battery (see
5. Remove the optical drive (see
6. Remove the top cover from the base enclosure (see
7. Remove the WLAN module (see
8. Remove the subwoofer (see
9. Remove the system board (see
Battery on page 38),
Optical drive on page 39).
Base enclosure on page 42).
WLAN module on page 56).
Subwoofer on page 60).
System board on page 64).
Remove the power connector cable:
1. Release the metal clip to disconnect the power connector cable (1) from the system board.
2. Disengage the cable from the clips (2).
3. Release the clips (3), and then remove the power connector cable (4).
Reverse this procedure to install the power connector cable and bracket.
76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Fan
Description Spare part number
Fan (with foil) 763700-001
Before removing the fan, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the battery (see
5. Remove the optical drive (see
6. Remove the top cover from the base enclosure (see
7. Remove the WLAN module (see
8. Remove the subwoofer (see
9. Remove the system board (see
Battery on page 38),
Optical drive on page 39).
Base enclosure on page 42).
WLAN module on page 56).
Subwoofer on page 60).
System board on page 64).
Remove the fan:
1. Disconnect the fan cable from the system board, and then remove the piece of tape that secures the fan
to the heat sink (1).
2. Remove the three Phillips screws securing the fan to the unit (2) and (3).
3. Lift the fan (4) to remove it.
Reverse this procedure to install the fan.
Component replacement procedures 77
Heat sink
Description Spare part number
For use only on computer models with UMA memory 19 W for use with HP ENVY 17 Notebook PC
computer models
For use only on computer models with UMA memory 47 W for use with HP ENVY 15 Notebook PC
computer models and for use with HP ENVY 17 Notebook PC computer models
For use only on computer models with discrete memory 19 W for use with HP ENVY 17 Notebook PC
computer models
For use only on computer models with discrete memory 35 W for use with HP ENVY 17 Notebook PC
computer models
763701-001
763702-001
763703-001
763704-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of
the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature
sensor and is designed to turn on automatically when high temperature conditions exist. These conditions
are affected by high external temperatures, system power consumption, power management/battery
conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced
through the ventilation grill located on the left side of the computer.
Before removing the heat sink, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the battery (see
5. Remove the optical drive (see
6. Remove the top cover from the base enclosure (see
7. Remove the WLAN module (see
8. Remove the subwoofer (see
9. Remove the system board (see
10. Remove the fan (see
Battery on page 38),
Optical drive on page 39).
Base enclosure on page 42).
WLAN module on page 56).
Subwoofer on page 60).
System board on page 64).
Fan on page 77).
Remove the heat sink:
▲
Loosen the seven captive screws in the order listed on the heat sink (1), and then remove the heat sink
(2).
NOTE: The heat sink may vary by computer model and may have a different number of screws. The
heat sink is marked with the order the screws should be removed in. Follow the order shown.
78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
NOTE: There is thermal paste between the heat sink and the processor.
Reverse this procedure to install the heat sink.
Component replacement procedures 79
Power button board
Description Spare part number
Power button board (includes cable) For HP ENVY 15 Notebook PC computer models 762496-001
Power button board (includes cable) For HP ENVY 17 Notebook PC computer models 763708-001
Before removing the Power button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the battery (see
5. Remove the optical drive (see
6. Remove the top cover from the base enclosure (see
7. Remove the WLAN module (see
8. Remove the subwoofer (see
9. Remove the system board (see
Battery on page 38),
Optical drive on page 39).
Base enclosure on page 42).
WLAN module on page 56).
Subwoofer on page 60).
System board on page 64).
Remove the Power button board and cable:
1. Turn the top cover upside down, with the back edge toward you.
2. Remove the two Phillips screws securing the Power button board to the base enclosure (1).
3. Remove the Power button board (2).
Reverse this procedure to install the Power button board.
80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7 Windows Using Setup Utility (BIOS) and HP
PC Hardware Diagnostics (UEFI)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
you are already in Windows) or by using Setup Utility (BIOS).
1. Start Setup Utility (BIOS) (see
2. Use the arrow keys to select Main.
3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit
Discarding Changes, and then press enter.
4. Select Yes.
Starting Setup Utility (BIOS) on page 81).
Starting Setup Utility (BIOS) 81
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, type hp support assistant, and then select the HP Support Assistant
app.
2. Click Updates and tune-ups, and then click Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. If the update is more recent than your BIOS, make a note of the date, name, or
other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. From the Start screen, type file, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
82 Chapter 7 Windows Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
To start HP PC Hardware Diagnostics UEFI:
1. Turn on or restart the computer, quickly press esc, and then press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
HP PC Hardware Diagnostics (UEFI) to a USB device on page 83.
b. Hard drive
c. BIOS
2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you
want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.
There are two options to download HP PC Hardware Diagnostics to a USB device:
Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version
1. Go to
2. Click the UEFI Download link, and then select Run.
Option 2: Support and Drivers page—Provides downloads for a specific product for earlier and later
versions
1. Go to
http://hp.com/go/techcenter/pcdiags.
http://www.hp.com.
Downloading
2. Point to Support, located at the top of the page, and then click Download Drivers.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
Using HP PC Hardware Diagnostics (UEFI) 83
8 Using Setup Utility (BIOS) and System
Diagnostics in Windows 7
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Setup Utility (BIOS).
Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if
you are already in Windows) or by using Setup Utility (BIOS).
1. Start Setup Utility (BIOS).
2. Use the arrow keys to select Main.
3. To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to select
Exit > Exit Discarding Changes, and then press enter.
84 Chapter 8 Using Setup Utility (BIOS) and System Diagnostics in Windows 7
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Select Start > Help and Support > Maintain.
2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to
download.
3. At the download area, follow these steps:
a. Identify the BIOS update that is later than the BIOS version currently installed on your computer.
Make a note of the date, name, or other identifier. You may need this information to locate the
update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1. Open Windows Explorer by selecting Start > Computer.
2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Updating the BIOS 85
Using System Diagnostics
System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning
properly.
To start System Diagnostics:
1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in
the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2.
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostics test while it is running, press esc.
86 Chapter 8 Using Setup Utility (BIOS) and System Diagnostics in Windows 7
9 Ubuntu Linux – Using Setup Utility (BIOS)
and System Diagnostics
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes
settings for the types of peripherals installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Setup Utility. Errors can prevent the computer from
operating properly.
Starting Setup Utility
▲
Turn on or restart the computer. While the computer is booting press esc. When the Startup menu is
displayed, press f10.
Using Setup Utility
Changing the language of Setup Utility
1. Start Setup Utility.
2. Use the arrow keys to select System Configuration > Language, and then press enter.
3. Use the arrow keys to select a language, and then press enter.
4. When a confirmation prompt with your language selected is displayed, press enter.
5. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and
then press enter.
Your change takes effect immediately.
Navigating and selecting in Setup Utility
Setup Utility does not support the TouchPad. Navigation and selection are by keystroke.
●
To choose a menu or a menu item, use the arrow keys.
●
To choose an item in a list or to toggle a field—for example an Enable/Disable field—use either the
arrow keys or f5 and f6.
●
To select an item, press enter.
●
To close a text box or return to the menu display, press esc.
●
To display additional navigation and selection information while Setup Utility is open, press f1.
Starting Setup Utility 87
Displaying system information
1. Start Setup Utility.
2. Select the Main menu. System information such as the system time and date, and identification
information about the computer is displayed.
3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding
Changes, and then press enter.
Restoring factory default settings in Setup Utility
1. Start Setup Utility.
2. Use the arrow keys to select Exit > Load Setup Defaults, and then press enter.
3. When the Setup Confirmation is displayed, press enter.
4. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and
then press enter.
The Setup Utility factory settings take effect when the computer restarts.
NOTE: Your password, security, and language settings are not changed when you restore the factory
settings.
Exiting Setup Utility
●
To exit Setup Utility and save your changes from the current session:
If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow
keys to select Exit > Exit Saving Changes, and then press enter.
●
To exit Setup Utility without saving your changes from the current session:
If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow
keys to select Exit > Exit Discarding Changes, and then press enter.
88 Chapter 9 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by using Setup Utility.
1. Start Setup Utility.
2. If the system information is not displayed, use the arrow keys to select the Main menu.
BIOS and other system information is displayed.
3. To exit Setup Utility, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, or connected to an
optional power source. During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Suspend or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Access the page on the HP website that provides software for your computer.
2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to
download.
3. At the download area, follow these steps:
a. Identify the BIOS update that is later than the BIOS version currently installed on your computer.
Make a note of the date, name, or other identifier. You may need this information to locate the
update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Updating the BIOS 89
Using Advanced System Diagnostics
Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly. The following diagnostic tests are available in Advanced System Diagnostics:
●
Start-up test—This test analyzes the main computer components that are required to start the
computer.
●
Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up
test does not detect.
●
Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all data in
every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a
good sector.
●
Memory test—This test analyzes the physical condition of the memory modules. If it reports an error,
replace the memory modules immediately.
●
Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If
the battery fails the test, contact support to report the issue and purchase a replacement battery.
●
System Tune-Up—This group of additional tests checks your computer to make sure that the main
components are functioning correctly. System Tune-Up runs longer and more comprehensive tests on
memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery
calibration), video memory, and the WLAN module status.
You can view system information and error logs in the Advanced System Diagnostics window.
To start Advanced System Diagnostics:
1. Turn on or restart the computer. While the computer is booting press esc. When the Startup menu is
displayed, press f2.
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostics test while it is running, press esc.
90 Chapter 9 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics
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