HP KAYAK XU700, KAYAK XA User Manual

DiagTools User’s Guide

HP Vectra PCs HP Kayak PC Workstations

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User’s Guide

Who Should Read This Book

This manual is for anyone who wants to:

Diagnose hardware problems on a Vectra PC or Kayak PC

•

Workstation Understand the purpose of DiagTools

•

Learn how to use DiagTools

•

Know what to do when a test fails

•

Provide HP-dedicated Support Agents with more information for

•

solving problems quickly and effectively Find out where to get more information and support.

•

What is DiagTools?

The first step in solving a problem with a PC is diagnosis. HP’s DiagTools helps you diagnose hardware-related problems on a

Vectra PC or Kayak PC Workstation. It is a series of tools designed to help you to:

Verify the correct functioning of a Vectra PC or a Kayak PC

•

Workstation Diagnose hardware-related problems

•

Provide precise information to HP-dedicated Support Agents so that

•

they can solve any problem quickly and effectively.

DiagTools is not a repair tool.

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Overview of DiagTools

The Vectra and Kayak Hardware Diagnostics utility has four parts: ❒ Hardware Detection, which automatically detects the complete

hardware configuration of a Vectra PC or Kayak PC Workstation. Hardware detection is described in chapter 2.

❒ The Basic Tests, which determine the correct functioning of the PC

as a whole. The basic test phase is described in chapter 3.

❒ The Advanced Tests. These provide complete, in-depth testing and

diagnosis of the PC’s individual components. The advanced test phase is described in chapter 4.

❒ The Support Ticket, which is a complete record of the test results

and the PC’s configuration. The support ticket can be used to communicate the test results to your local or HP-dedicated Support Agent. This is described in chapter 5.

English v

Compatibility

DiagTools can run on the following HP Vectra PC and HP Kayak PC Workstation platforms:

❒ All Vectra V–Line and X–Line PCs and PC Workstations released

after June, 1997.

❒ Vectra VE 5/xxx series 2

Vectra VE 5/xxx series 3 Vectra VL 5/xxx series 4 Vectra VL 5/xxx series 5 Vectra VL 6/xxx Vectra VA 6/xxx.

❒ Vectra XM 5/xxx series 4

Vectra XA 5/xxx Vectra XA 6/xxx.

❒ NetVectra 5/xxx PC. ❒ All HP Kayak PC Workstations.

Where to Get the Diagnostics Software

Always use the latest version of DiagTools. You can download the latest version of the DiagTools utility from the

Vectra support web site at:

http://www.hp.com/go/vectrasupport

or the Kayak support web site at:

http://www.hp.com/go/kayaksupport.

For more information about the HP web site and for information about HP Electronic Information Services, refer to page 39.

vi English

Contents

Who Should Read This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

What is DiagTools? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Overview of DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Where to Get the Diagnostics Software . . . . . . . . . . . . . . . . . . . . . . . vi

1 Starting DiagTools

Installing and Setting Up DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Net Vectra PC Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Vectra PC & Kayak PC Workstation Users and Network Administrators. 2

Downloading and Installing the Latest Version . . . . . . . . . . . . . . . . . . . . . 3

Creating the Hardware Diagnostics Diskette(s) . . . . . . . . . . . . . . . . . . . . 4

Updating the Hardware Diagnostics Files

(For Network Administrators) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

If Your Net Vectra PC Does Not Have The Correct

Boot Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Before Running DiagTools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

More Information About The PC’s Setup Program . . . . . . . . . . . . . . . . . . 7

Starting DiagTools from a Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

If There is a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Starting DiagTools from the Hard Disk Drive . . . . . . . . . . . . . . . . . . 10

If There is a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

The Welcome Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

English vii

2 Hardware Detection

Overview of Hardware Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

During Hardware Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Hardware Detection Results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

What is Detected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

If a PC Component is Not Detected. . . . . . . . . . . . . . . . . . . . . . . . . . 17

3 Basic System Test

Overview of the Basic System Test . . . . . . . . . . . . . . . . . . . . . . . . . . 20

How to Run the Basic System Test . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Test Result: PASS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Test Result: FAIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

What to do if the Basic System Test Fails . . . . . . . . . . . . . . . . . . . . . . . . 23

What is Tested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

4 Advanced System Tests

Overview of the Advanced System Tests . . . . . . . . . . . . . . . . . . . . . 28

How to Enter the Advanced System Tests . . . . . . . . . . . . . . . . . . . . 28

Help on Advanced Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

viii English

How to Run an Advanced System Test. . . . . . . . . . . . . . . . . . . . . . . . 29

Batch Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

What to do if a Test Fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

5 The Support Ticket

What is the Support Ticket?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Creating a Support Ticket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Adding Comments to the Support Ticket. . . . . . . . . . . . . . . . . . . . . . 35

6 Hewlett Packard Support and Information Services

Your HP Authorized Reseller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Hewlett-Packard Information Services. . . . . . . . . . . . . . . . . . . . . . . . 39

HP Forum on CompuServe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

HP Forum on America Online. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

HP World Wide Web Site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

HP FAXback on Demand—HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Ordering Drivers and BIOS on Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . 42

English ix

x English

Starting DiagTools

This chapter describes how to set up and start the Vectra and Kayak Hardware Diagnostics.

1 Starting DiagTools

Installing and Setting Up DiagTools

Net Vectra PC Users

If you are a Net Vectra PC user, the Hardware Diagnostics should already be installed on your PC and be ready to use. To learn how to run DiagTools on a Net Vectra PC, refer to "Starting DiagTools from the Hard Disk Drive", on page 10.

Vectra PC & Kayak PC Workstation Users and Network Administrators

For Vectra PC and Kayak PC Workstation users, as well as network administrators, you must do the following before you can use DiagTools:

1 Install the latest version of DiagTools on your PC. 2 Set up DiagTools so that it is ready for use. This means either

creating the diskette(s), or updating the Hardware Diagnostics files on your Net Vectra PC.

There are two ways to run DiagTools:

From a flexible diskette or diskettes. The PC boots (or starts) from

•

a specially prepared diskette. This is appropriate for all PCs that have a flexible disk drive. This is the most common way of using DiagTools.

From the hard disk drive. In this case, you select the Hardware

•

Diagnostics option during startup. The Hardware Diagnostics utility is installed on the hard disk drive. This is only appropriate for Net Vectra PCs. Net Vectra PCs do not usually have a flexible disk drive.

NOTE DiagTools must not be run directly from your operating system.

DiagTools will only function under the DOS operating system and once the correct drivers have been loaded.

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1 Starting DiagTools

Installing and Setting Up DiagTools

Downloading and Installing the Latest Version

You can download the latest version of the DiagTools utility from the Vectra support web site at:

http://www.hp.com/go/vectrasupport

or the Kayak support web site at:

http://www.hp.com/go/kayaksupport.

For more information about the HP web site and for information about HP Electronic Information Services, refer to page 39.

There are two versions of DiagTools available:

The “Light” stand-alone version. Use this version if you do not have

•

TopTools.

NOTE To know if you have TopTools client software on your PC in Windows 95

or Windows NT 4.0, click the

Programs

The TopTools version. Use this version if you have a recent version

•

menu.

of TopTools installed on your PC, or if using the Download function of TopTools for Desktops Device Manager.

Start button and look for HP DMI in the

If you have an older version of TopTools that does not have the

DiagTools page (in the Tools menu), or if you are in doubt, use the

“Light” stand-alone version. There are three files available for downloading:

The DiagTools utility. A compressed file (with the extension .EXE)

•

which contains all the files necessary for running DiagTools. The User’s Guide for DiagTools – the document you are reading. It is

•

a PDF file which can be viewed and printed using Adobe’s Acrobat Reader. (The Adobe Acrobat Reader can be downloaded free of charge from HP’s World Wide Web site.)

The labels for the Hardware Diagnostics diskette(s). Once you have

•

created the DiagTools diskette(s), you can use this PDF file to create the diskette labels. You will not need this file if you are going to run DiagTools from a hard disk partition.

English 3

1 Starting DiagTools

Installing and Setting Up DiagTools

Once you have downloaded the Hardware Diagnostics file, follow these steps:

1 Extract the files by running the downloaded .EXE file. To do this in

Windows, double-click the file. We recommend that you use the proposed target directory when

extracting the Hardware Diagnostic files. This ensures compatibility with HP TopTools.

2 Open the README file and read the installation instructions. To

open this file in Windows, double-click it.

Creating the Hardware Diagnostics Diskette(s)

If you have a flexible disk drive, you must create the hardware diagnostics diskette(s). One or more diskettes will be created. How you do this depends on the version of DiagTools that you have:

4 English

TopTools client application showing the DiagTools page.

Your version of TopTools may be different from this.

1 Starting DiagTools

Installing and Setting Up DiagTools

If you have the TopTools version of DiagTools

If you have downloaded the TopTools version of the Hardware Diagnostics and you have a recent version of TopTools on your PC, you can use this utility to create the diagnostic diskette(s). To do this, select the

DiagTools page, then click the Diagnose PC button.

For more information about using TopTools, refer to the TopTools online help in the

Help menu.

If you have the “Light” Stand-Alone version of DiagTools

If you have the “Light” stand-alone version of the Hardware Diagnostics, you must run a file (called a “ batch” file) to create the diskette(s). The batch file to run is part of the Hardware Diagnostics package. For instructions, consult the README.TXT file provided in the same package by double-clicking the file in Windows.

English 5

1 Starting DiagTools

Installing and Setting Up DiagTools

Updating the Hardware Diagnostics Files (For Network Administrators)

To know if you have TopTools in Windows 95 or Windows NT 4.0, click the

Start button and look for TopTools in the Programs menu.

If you are a network administrator, you can update the Hardware Diagnostics files on remote client PCs.

Using TopTools Ver. 2.5

Management Console

Using TopTools for

Desktops Device

Manager Ver.3.0

NOTE FOR NET VECTRA PCS

To update the Diagnostics files on remote PCs, select the DiagTools page of TopTools, click the

Update button, and follow the instructions.

To update the Diagnostics files on remote PCs, open the TopTools for Desktops Device Manager in Internet Explorer (version 4.01 or above). Right-click on

Computers

Devices>Device Types, and select Personal

in the window that appears. Use shift-click or control-click to select the DMI 2.x compliant PCs you want to update and right-click. Select

Distribute Diagnostics from the menu that appears and

follow the onscreen instructions. For more information about using TopTools, refer to the TopTools

online help in the

http://www.hp.com..

Help menu and to HP’s Web site at

To run DiagTools from the hard disk drive, the PC must have the correct boot (start) configuration. All Net Vectra PCs are provided with a ready-to-use Hardware Diagnostics dual boot configuration.

If Your Net Vectra PC Does Not Have The Correct Boot Configuration

The Net Vectra PC is usually provided with a dual boot configuration for running Hardware Diagnostics. Your Net Vectra PC must have this configuration before you can run DiagTools from the hard disk drive. Contact your network administrator for assistance or, alternatively, contact your local or HP-dedicated Support Agent.

6 English

1 Starting DiagTools

Before Running DiagTools

Before you run the Hardware Diagnostics, ensure that the following are correctly configured with the HP Setup program:

❒ All

Hardware Protection items in the Security menu are set to

Enabled

Unlocked

❒ No operating system is specified, which means that:

if the Main menu has an item Running Windows 95, set it to No

•

if the Main menu has an item to select the operating system, set

•

Other.

it to

More Information About The PC’s Setup Program

Setup is an integrated (ROM-based) program that displays the PC’s configuration and allows you to change the configuration parameters.

Setup changes system behavior by modifying the power-on initialization parameters. Setting incorrect values may cause the PC to fail at start-up. If this occurs, press F9 in the Setup program. This will load the Setup default values and allow the PC to recover.

To enter the PC’s Setup program, restart the PC and press F2 when the Vectra Logo or Kayak logo screen (or the Summary screen) appears.

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