HP Kayak XU 0441 User Manual

Page 1

Familiarization Guide

HP Kayak XU Series 0441

This guide is for experienced technicians who have already completed the HP Kayak PC family training course. It assumes that the reader is already familiar with the different HP Kayak models.

This document is a self-paced familiarization guide designed to train you to repair the PC. It contains information specific only to the repair of the HP Kayak XU Series 0441 PC Workstation.

For information on the installation of accessories, refer to the paper User’s Guide and the online documents that are supplied with the PC.

To access the HP World-Wide Web support site:

http://www.hp.com/go/kayaksupport

PC Workstation

Page 2

Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

Hewlett-Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett-Packard.

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Pentium Xeon is a trademark of Intel Corporation. Microsoft Corporation. Windows NT

is a registered trademark of Intel Corporation.

, Windows® and MS-DOS® are registered trademarks of the Microsoft

® is a registered trademark of Microsoft Corporation.

Hewlett-Packard France 38053 Grenoble Cedex 9 France

 1998 Hewlett-Packard Company

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Contents

Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

HP Kayak PC Workstation Overview. . . . . . . . . . . . . . . . . . . . . . . . . . 5

Identifying the Latest Kayak XU PC Workstation . . . . . . . . . . . . . . . 7

HP Kayak PC Workstation Package. . . . . . . . . . . . . . . . . . . . . . . . . . . 8

System Board Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Removing and Replacing the Cover. . . . . . . . . . . . . . . . . . . . . . . . . . 10

Preparing to Remove the System Board . . . . . . . . . . . . . . . . . . . . . . 11

Removing and Installing a Processor . . . . . . . . . . . . . . . . . . . . . . . . 12

Removing and Replacing the Power Supply Unit . . . . . . . . . . . . . . 14

Removing and Replacing the Internal Speaker . . . . . . . . . . . . . . . . 15

Removing and Replacing the Base Bezels . . . . . . . . . . . . . . . . . . . . 16

Removing and Replacing the 8-bit SCSI Protection Clip . . . . . . . . 17

Connecting to the LAN/SCSI Combination Board . . . . . . . . . . . . . . 18

LAN/SCSI Combination Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

HP MaxiLife Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Running the MaxiLife Diagnostics Program. . . . . . . . . . . . . . . . . . . 23

Checking the System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 24

Checking the Display Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Upgrading Main Memory Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . 27

English 3

Page 4

Mixing Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Installing 10krpm Hard Disk Drives on a Kayak XU . . . . . . . . . . . . 28

Flashing the Latest Version of the System BIOS . . . . . . . . . . . . . . . 29

Complete the Questionnaire

to Check Your Understanding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Electrostatic Discharge Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

4 English

Page 5

HP Kayak PC Workstation Overview

The following table provides an overview of the HP Kayak XU Series 0441 PC Workstation.

How to use the table:

underlining A new feature (compared with previous models is highlighted by underlining)

Component

Microprocessor

External Processor Bus (Front Side Bus)

Level 2 Cache Bus

Operating System

Main Memory

Mass Storage

Features

All models have: Intel Pentium

memory. Support for up to two Pentium II Xeon processors.

400, 450

Runs at the same speed as the Processor.

All models are preloaded with Windows NT 4.0.

Four DIMM sockets supporting:

512 MB Registered 100 MHz ECC SDRAM

64 MB, 128 MB or 256 MB unbuffered 100 MHz ECC SDRAM to a maximum of 1 GB.

4.5 GB or 9.1 GB Ultra-Wide SCSI Low Profile (LP) Optional HP FastRAID 2

MHz: 100 MHz FSB.

Registered ECC SDRAM memory modules cannot be mixed with Unbuffered modules.

All models have 7 shelves: 5 front access (two 3½-inch, three 5¼-inch);

II Xeon™ processors with 512 KB or 1 MB cache

memory module to a maximum of 2 GB, or

2 internal (3½-inch).

generation

SCSI Connectors

Video Controllers

Ultra-Wide 16-bit internal SCSI connector for both external and internal drives (up to 40 MB per second), plus two internal narrow SCSI connectors.

Subsystem with HP FastRAID Port. All models are equipped with a ELSA GLoria Synergy AGP

There is 8 MB of installed SGRAM video memory which cannot be upgraded. This is subject to change, refer to the HP World Wide Web site for up-to-date information.

graphics controller board.

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HP Kayak PC Workstation Overview

Component

Accessory Board Slots

Communications

CD-ROM Drive

Audio

HP MaxiLife Utility (available

on all models)

Power Supply

WOL = Wake On LAN

Features

All models have 6 slots: 1 AGP, 4 PC

Support for WOL

compatible LAN boards.

I, 1 combination ISA/PCI.

I PCI slot (slot 4) used for the LAN/Ultra-Wide SCSI board with RPO capability. 1 AGP slot used for the Video Adapter. 1 RAID/PCI slot which is intended for the Adaptec

ARO-1130 PCI RAIDport™ adapter new generation (FastRAID2).

All models have 2 USB (A, B) connectors, 2 serial ports, 1 parallel port

Some models include either a 32X speed IDE CD-ROM, or a CD-RW

CD-ROM.

All models have an integrated 16-bit hi-fi audio processor

with music synthesizer and mixer

Hardware monitoring utility that monitors system components (for example: if you are

unable to get the system and display working properly). When an error is detected it is

displayed on the dedicated LCD located on the front panel.

Input voltage: 100-127, 200-240V ~ Input frequency: 45/66Hz Maximum output power: 350W continuous

Page 7

Identifying the Latest Kayak XU PC Workstation

How can I distinguish the difference between the latest HP Kayak XU model Series 0441 and the previous HP Kayak XU models Series 0301 and Series 0303?

There are three simple and quick ways to identify the latest HP Kayak XU model. First, the label on the side of the newer Kayak XU indicating “Series 0441”. Secondly, the processor is an Intel Pentium II Xeon, and finally the system package with reinforced processor cage.

As well as the above-mentioned differences between the two HP Kayak XU models, the Kayak XU Series 0441 model incorporates the new HP designed system board based on the Intel Registered memory modules.

440GX AGPset supporting up to 2 GB of

Component

Pentium II Xeon Processor

Cache

Memory Support

PCI Slots

New Package (8 cm higher than the standard XU package)

Graphics Controller

The following table shows the comparison between the HP Kayak XU models.

HP Kayak XU Series 0441

(Introduced August/ October ‘98)

Pentium II Xeon processor(s) with an operating frequency of 400 MHz or 450 MHz on a 100 MHz system bus.

Level 2 cache runs at the same speed as the CPU. Level 2 cache runs at half the speed of the CPU.

Up to 2 GB of SDRAM memory (using 4 x 512 MB of Registered memory modules).

Maximum of five PCI slots. Maximum of four PCI slots.

Reinforced processor cage to hold in place the Pentium II Xeon processor(s).

Elsa GLoria Synergy™ video controller board with 8 MB of installed memory, which cannot be upgraded. (It should be noted that the video controller model may change).

HP Kayak XU Series 0301 and Series 0303

(Introduced June/July ‘98)

Pentium II Slot 1 processor(s) with an operating frequency of 350 MHz or 400 MHz on a 100 MHz system bus.

Up to 1 GB of SDRAM memory (using 4 x 256 MB of Registered memory modules).

Not required for this series.

Models are equipped with either a Matrox AGP or a Matrox Millennium II G200 graphics controller. There may also be some models equipped with an ELSA GLoria Synergy video controller.

Millennium II

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HP Kayak PC Workstation Package

Front view

Rear View

2 internal mass storage shelves: 3.5-inch wide. Upper shelf: 1-inch high Lower shelf: 1.6-inch high

Up to six accessory boards can be installed:

• One AGP Slot

• Four 32-bit PCI Slots

• One combination slot PCI or ISA

Power Supply Unit

Serial ports A and B

Two Processor fans

HP MaxiLife LCD buttons LCD Status panel

Two 3.5-inch wide shelf (including the floppy disk drive)

Three 5.25-inch wide by

1.6-inch high front-access shelves (including CD ROM drive)

Audio Front Panel

Four spare screws (these are to be used to secure the system board in place only).

Key lock

Mouse connector

Parallel port

Line Out jack

MIDI/joystick connector

Display connector

Line In jack

Keyboard connector

MIC-in jack

Two USB connectors

Power connector Two Power supply fans

Page 9

VRM 1 - J44

Rear Panel Connectors

System Board Layout

Processor Fan - J34

VRM 2 - J37

VRM3 - J32

BOOT PROC

External

Battery - J9

DUAL PROC

Hard Disk Drive

Connector - R320

System Board

Switches

Wide 16-bit SCSI

Connector - J15

Hard Disk Drive Fan - J4 Status Panel - J5

LCD Status Panel - J8 Mem 4 - X3

Mem 3 - X4 Mem 2 - X5

Mem 1 - X6

System Board Layout

Processor 1 Slot

One AGP Slot - J35

Four PCI Slots

One PCI/ISA

Combination Slot

RAIDport - J24

PCI 1 - J38 PCI 2 - J39 PCI 3 - J40

PCI 4 - J41

PCI 5 - J42 ISA - J46

Processor 2 Slot

HP External Start - R403 Wake On Lan - J20

IDE 1 Connector - J14

I/O Cards Fan - J16 Multimedia Panel - J17 Internal Speaker - J2

Aux In Audio - J3 CD In Audio - J6

Mic In - J12

Power Supply

Connector - J11

Page 10

Removing and Replacing the Cover

WARNING: For your safety, never remove the PC’s cover without first removing the

power cord from the power outlet, and any connection to a telecommunication network. Always replace the cover before switching on the PC again.

Removing the Cover

 Switch off the display and computer.

Disconnect all power cords, LAN or telecommunications cable and accessory cables. If necessary, unlock the cover. The lock and key for the cover are at the back of the PC Workstation, just below the rear panel connectors.

 Lift the two latches on the front sides

of the computer upwards.

 Grasp the cover on the sides at the

back of the computer and slide it forwards and off the computer.

Replacing the Cover

 Ensure that the two latches on

the front sides of the cover are lifted up, and that the lock is unlocked. Slide the cover onto the computer, making sure that the two guides at the bottom of the case slide into the two rails at the base of the computer. Firmly slide the cover backwards into position.

 Lower the two latches on the front sides of the cover.











 If required, lock the cover using the

key. If required, lock the cover using the key. Reconnect all power cords, LAN or telecommunications cable and accessory cables.



Page 11

Preparing to Remove the System Board

Due to the fact that the Intel Pentium II Xeon processor weighs about 1 kg, the system board can be damaged because of vibration if it is not securely set in place.

The system board on the Kayak XU Series 0441 PC Workstation is secured to the PC chassis by seven screws. These screws are longer than the standard ones used on the PC Workstation and are not available as spare parts. If you do lose or mislay any of these screws, there are four spare ones located on the front of the chassis (underneath the audio front panel). These screws are to be used uniquely to secure the system board.

Before attempting to remove the system board, you will have to first unscrew these screws. Six of them can be accessed from the outside of the chassis, while the seventh screw is located near PCI Slot 3.

Screw located near PCI Slot 3 that needs to be removed before removing the system board.

PCI 1

PCI 2 PCI 3

RAID PORT

PCI 4

Page 12

Removing a Processor

 Remove the metal

retaining plate that secures the processor(s), by releasing the four (4) self-retaining screws.

 Remove the

processor from the socket by gently pulling the processor away from the system board by the processor’s handle.

Removing and Installing a Processor



 To access the VRMs,

you will need to remove the airflow guide. Press the retaining buttons on each side of the airflow guide and lift it partly out of the PC Workstation’s case. Remove the fan connection to the system board and lift the airflow guide completely out.



Page 13

Installing a Single Processor

VRM 1

Removing and Installing a Processor

VRM 2



 Insert the processor into the BOOT

processor socket until it clicks into

PROC place. Do not processor system in the DUAL PROC processor socket.

install a processor for a single

 Insert the VRMs into the VRM

sockets 1 and 2 (from left to right).

 Replace the airflow guide and

reconnect the fan to the system board.

BOOT PROC





➍ Replace the metal retaining plate that

secures the processor(s) and tighten the four self-retaining screw.

Page 14

Removing and Replacing the Power Supply Unit

Removing the Power Supply Unit

 Ensure that the computer’s

power cord is disconnected from the computer.

 Place the computer on its

side. Unscrew the four screws at the bottom of the computer.

 (a) Disconnect the power

cables from any connected mass storage devices; (b) Unclip the main power supply unit cable (thick black cable located on the right-hand side) from the computer; (c) Then lay the cable to the side to improve access to the power supply.

➍ Disconnect the two power

supply cables (P1 and P1 Bis) on the system board from the power supply unit.

➎ (b)

 (a)

➍

 (b)

➎ (a)

 (c)

➎ (a) Place your hand on the

power supply unit (you need to slide your hand into the computer to do this). Gently push the power supply unit towards the rear of the computer. (b) Push the power cables down while sliding out the power supply unit, until they are clear of the computer.

Replacing the Power Supply Unit

 Slide the power supply unit back into the computer. Ensure that

the cables are flat and do not get trapped between the top of the power supply unit and the bottom of the computer.

 Reconnect the two power supply cables to the system board.

Connector P1 is inserted into the left-hand side and P1Bis into the right-hand side of the J1 Power connector. Clip the main power supply unit cable back into place. Reconnect the power supply cables to the mass storage devices.



 Place the computer on its side (if it is not already). Replace the

four screws at the bottom of the PC. Then return the computer to its upright position.

➍ Reconnect the computer’s power cord to the computer.

Page 15

Removing and Replacing the Internal Speaker

Removing the Speaker

 Ensure that the computer’s

power cord is disconnected from the computer.

 Place the computer on its

side. Unscrew the four screws at the bottom of the computer. Return the computer to its upright position.

 To improve access to the

internal speaker, disconnect the power cables from any connected mass storage devices. Then unclip the main power supply unit cable (thick black cable located on the righthand side) from the computer. From inside the computer, gently slide out the power supply unit towards the rear of the computer until it stops.

Replacing the Speaker

 Slide the power supply unit back into the

computer. Ensure that the cables are flat and do not get trapped between the top of the power supply unit and the bottom of the computer. Clip the main power supply unit cable to the computer. Reconnect the power cables to any connected mass storage devices.

Removing and Replacing the Internal Speaker

➍ Push the internal speaker in the

direction of the system board. Disconnect the internal speaker cable from the system board.

 The internal speaker is held in place by two

clips. Align the internal speaker up with the bottom clip, then push it towards you until it clicks in place. Connect the internal speaker cable to the system board.

Two clips that hold the speaker in place.

 Place the computer on

its side. Replace the four screws at the bottom of the PC. Then return the computer to its upright position.



➍ Reconnect the

computer’s power cord to the computer.



Page 16

Removing the Base Bezels

 Lay the computer on its side.

Removing and Replacing the Base Bezels

 (a) On the side base bezel, push the

two tabs upwards, then pull the base bezel towards you.

(b) Turn the computer on to its other side, and repeat the steps mentioned above to remove the second side base bezel.

 Return the computer to its upright position.

Push the two tabs on the front base bezel outwards, then pull the base bezel towards you.

Replacing the Base Bezels

 With the computer in its upright position,

line- up the two tabs and the two small plastic locaters with their respective locations. Gently insert the front base bezel until it clicks into place.



 (a)



 Lay the computer on to its side.

 (a) Line up the four plastic guide tabs on the

side base bezel with their respective locations.

(b) Place your hands on each end of the side base bezel, then press it downwards until the four plastic guide tabs clear the guide ridge. Push the side base bezel forwards until it clicks into place.

➍ Turn the computer on its other side, and repeat the

steps mentioned in step bezel.

 to install the second side base

 (b)

 (a)



(b)

Page 17

Removing and Replacing the 8-bit SCSI Protection Clip

Removing the 8-bit SCSI Protection Clip

 Refer to page 10 for instructions on how to remove and replace the cover.

 Press the tab on the right-hand side of the 8-bit SCSI

protection clip and pull outwards at the same time.

Removing and Replacing the 8-bit SCSI Protection Clip

DO NOT PULL the 8-bit SCSI Protection clip directly out. The clip be broken.

Replacing the 8-bit SCSI Protection Clip

 Insert the clip in the hole on the left-hand side

 Push inwards the tab on the right-hand side, while

at the same time inserting the clip in the hold.

 Push the 8-bit SCSI protection

clip until it clicks into place.

Page 18

Connecting to the LAN/SCSI Combination Board

The HP Kayak Series 0441 PC Workstation contains a SCSI/LAN 10BT/100TX combination board which is installed in PCI Slot 4. This combination board includes two connectors:

• Wake On LAN (WOL) which enables a host computer, using Magic Packet technology, to remotely (over the network) power on computers (Remote Power On) or wake them up (Remote Wake Up) from energy-saving Sleep mode. For these functions to work, the WOL cable must be connected between the SCSI/LAN Combination board, located at the bottom righthand-side corner (J8) and the WOL connector on the system board (J20).

• External Start connector which enables LAN activity, the SCSI LED activity on the front panel for SCSI hard disk drive accesses, and external SCSI cable detection. The external cable must be connected to the internal connector (J4) on the bottom right-hand-side of SCSI/LAN combination board to the HP External Start connector (R403) on the system board.

LAN/SCSI Combination Board

Three-pin connector to

connect the WOL cable to

the system board.

Thirteen-pin connector to connect the external cable to the system board.

Refer to page 9 to find out where the HP External Start and WOL connectors are located on the system board.

NOTE Do not connect any devices to the Internal Narrow SCSI, and to the Internal

Wide SCSI at the same time. If you do, this results in a badly “terminated” SCSI bus. In the HP Kayak XU and XW PC Workstations, only an Internal Narrow SCSI cable is provided.

Internal Wide SCSI connector (not used).

Internal Narrow SCSI connector (used).

Page 19

HP MaxiLife Utility

HP MaxiLife is a hardware monitoring chip which is resident on the system board. This chip receives data about the various system components via a dedicated I error state (for example, there is a CPU failure), it displays a warning with a flashing LED and message on its LCD that specifies which component has the problem.

Due to HP MaxiLife’s system independent design, even if there is a serious component failure, it remains in operation and is able to indicate what the problem is via the LCD.

For the HP MaxiLife to work correctly, the PC Workstation must always be connected to a grounded outlet. This enables the PC Workstation’s hardware monitoring chip to be active, even if the system has been powered off.

C bus. If it detects a potential error or that a component is in an

System info Boot steps Next Go

The following diagram shows where the LCD is located on the HP Kayak XU Series 0441 PC Workstation.

Use this button to scroll through the menu items

Use this button to validate a menu item

The following menus are available on the HP MaxiLife utility when pressing the menu button:

• System Info. Obtains information from the BIOS and the system’s Serial

EEPROM from a previously successful boot. This information includes: product name (HP Kayak XU) BIOS version, serial number, the number of processors and speed, size of memory for each DIMM socket.

Page 20

Diags Exit Next Go

HP MaxiLife Utility

• Boot Steps. Shows the Power-On Self Test (POST) codes during the system startup. The POST code is provided by the BIOS and is displayed on the LCD panel as soon as it is available. If the system stops during the startup, the last successful boot step POST code is displayed on the LCD.

Diagnostics. Runs a set of diagnostics assessing the system’s components. Results of the tests are displayed on the LCD one after another when the user presses the button. Result of the diagnostics is: OK/FAIL.

Error Messages

When the PC is turned on (pressing the ON/OFF button), the system initiates the normal startup sequence. A first diagnostic (called pre-boot diagnostics) is run to check the presence of the processor, DIMM, VRM and power supply.

MaxiLife does not purposely ‘freeze’ the system if an error is detected. However, some critical hardware errors are fatal to the system and will prevent the system from starting (for example, ‘Power’, ‘Board PLL’ are serious malfunctions that will prevent the CPU to work correctly).

Errors that are not so critical (for example, ‘CPU Socket’ for missing terminator, or ‘NO RAM’) are also detected by the POST and will abort its own boot process after beeping. The ‘RAM type’ error is only detected by POST with the same abort process.

Finally, while the PC is working, fan and temperature controls can be reported (for example, a fan error when a cable is not connected). This type of error disappears dynamically when the problem has been fixed (for example, the fan cable has been reconnected).

If an error is detected, a screen appears on the LCD panel. The following table shows the test sequence carried out, the type of error message, and the action to take.The errors mentioned are standard error codes (they are displayed without the need of pressing any key on the LCD status panel).

Page 21

Test Error Code Action to Take

HP MaxiLife Utility

1 When pressing one of the LCD status

panel buttons, nothing is displayed.

2 When the system is powered on, nothing is

LCD status panel

is blank

• Check that the two cables to the LCD status panel are properly connected (refer to the system board layout for position).

• Check that the PC’s power cable is plugged in.

displayed.

Presence of a processor in the BOOT PROC [1] processor slot. This is test is for a single

NO CPU 1 • Check that the processor is correctly installed in the BOOT

PROC [1] slot.

processor system only.

Presence of either CPU or Terminator in the

CPU SOCKET • Check CPUs and Terminator and VRM of installed processor.

processor slot.

Number of installed DIMMs NO RAM • Check that the memory module is correctly installed in the

memory socket.

Control of some voltages: VRMs, 12V POWER SUPPLY • Check the power supply connectors, VRM, CPU. In a single

processor system, check that the VRM is not plugged into the terminator socket.

The error message could also show: Power CPU1 and Power CPU2.

Test of the correct power signals to the CPU. The power supply may be OK, whereas the VRM is not.

POWER • Check that the VRM, processor and terminator are correctly

installed.

• Check that the VRM is not plugged on a socket with a terminator (this could be the likely cause).

• Check or replace the VRM.

• Check the power supply unit connectors.

Presence of VRMs and their associated processor.

Presence of a VRM in VRM socket 2. This test is for both single and dual processor systems.

Check the system board clock generators (PLL). BOARD PLL • Check the power supply connector.

Compatibility of DIMMs. The BIOS checks that the inserted DIMMs are both compatible with one another, and compatible with the Front Side Bus frequency.

POWER CPU • Check that the VRMs are correctly installed in their VRM

sockets. POWER CPU 1 - Check VRMs sockets 1 and 2. POWER CPU 2 - Check VRM socket 3.

POWER CACHE • Check that the VRM is correctly installed in VRM socket 2.

• Replace the system board (PLL clock generator).

RAM TYPE • Check the installed memory modules. This error occurs when

mixing incompatible memory modules, for example, when installing a 66 MHz DIMM on a 350 MHz or higher system, or when mixing Unbuffered and Registered memory modules.

Page 22

HP MaxiLife Utility

Test Error Code Action to Take

Availability of video controller. It is also checked by the BIOS. If an error is detected, it is not a fatal one and the BIOS will continue its execution normally.

In order to detect whether the CPU is able to run a given code, HP MaxiLife waits for a synchronization event from the BIOS. Any failure that prevents the execution of the firmware will trigger an error.

The BIOS then executes the Power On Self Test (POST) sequence. In this phase, HP MaxiLife waits for any error messages that the BIOS may issue.

During normal usage of the PC, HP MaxiLife is always checking vital parameters of the system. If an error should occur, a message would be automatically displayed on the LCD panel.

Special cases: Board PLL = System board needs replacing. CPU error = Reset or power off the system to recover.

NO VIDEO • Check that the video controller is correctly installed.

Note: No error is detected if a monitor is not connected to an installed video controller.

BIOS • Flash the latest version of the system BIOS by using the system

recovery procedure. Set switch 10 to the down position.

• Check that the RAM is correctly installed.

• Check that the CPU is firmly inserted.

POST XXXX • If the screen is working, you can obtain the signification of the

error by typing “Enter” at the end of the POST. Or, you can check the list of errors that are available on the HP World-Wide Web support page.

TEMP IO SLOT • Check the connection of the corresponding component, which

could be: “Temp IO slot”, “Power errors, “Fan CPU”, “Board PLL”, “Temp disk”, “Temp CPU”, “Fan disk”, “Fan IO slot”, “CPU

error”.

Special Cases 1 If a CPU is not installed correctly.

Either the “Power CPUx” or “CPU socket” or “BIOS” message may appear. This will depend on which end of the CPU connector is not correctly inserted.

2 If a VRM is installed and there is a terminator in the associated CPU

socket.

MaxiLife displays “Power” error message and the system does not start

3 Only one pre-boot error reported on the system.

Hidden errors will be revealed when the current error has been fixed.

4 If a “No Video Error” message is displayed, even though the video is

working correctly.

With some specific add-on boards (for example, 1540 from Adaptec with SCSI BIOS), this error may appear while the system is fully working. To check if this is the case, remove all add-on boards from the basic system configuration.

Page 23

Running the MaxiLife Diagnostics Program

Can I run the HP MaxiLife Utility Diagnostics program when the computer is powered off?

Yes, you can. However, the power cable must be connected to a wall socket. The Diagnostics program will run low-level tests on the memory, processor(s), VRM, power supply, video controller and the main clock generator on the system board (Board PLL).

Even with the computer powered off (the LCD status panel will be blank), HP MaxiLife is still running and monitoring the state of the LCD buttons. If, one of the two buttons is pressed, the LCD status panel will display a second menu. To run the diagnostics option, proceed as follows:

1 Press one of the LCD buttons, or to display the main screen. 2 Use the button to scroll through the menus until you reach the

Diags

option. Then press the button.

3 Use the button to select

Power on. The main power supply is

started, enabling the hardware monitoring chip to assess the status of the computer’s components.

NOTE Although the main power supply has been started, the computer does not

continue to complete a normal boot. 4 Use the button to scroll through the

Diags option. The system

components are tested in sequence with the results being displayed on the status panel. Press the Next button to move on to the following test.

If no errors are detected, you can exit the test session by pressing the button. The main power supply will be turned off and the LCD status screen will become blank.

If an error is detected, a short message will be displayed indicating

which component has a problem. For example: DIMM found:0 This indicates that there are no memory modules detected.

NOTE The display of a warning with a flashing LED and message on the LCD status

panel are not available when the computer has been powered off.

Page 24

Checking the System Configuration

I need to check the system configuration, and in particular the BIOS version. Can this be checked from the LCD status panel?

Yes, it can. System configuration (including BIOS version) can be checked through the System Info menu.

The System Info menu also provides information about the following components:

• Product name (HP Kayak XU).

• Processors (number and speed).

• DIMMs (number and size of memory).

• Serial Number.

All information provided by the BIOS has been stored (during a normal boot) into the serial EEPROM. This information is updated every time the system is successfully rebooted.

To check the system configuration, proceed as follows: 1 Press one of the LCD buttons, or , to display the main screen. The

following menu is displayed.

2 To view the components in the System Info menu, use the button to

scroll through the information screens.

3 After the last item has been displayed, the LCD returns to the Main

screen.

Page 25

Checking the Display Screen

I have turned on the PC Workstation, but nothing appears on the screen. How can I find out what the problem is?

Check the LCD status panel screen for an error message (a table on page 21 and action to take to solve them).

When the PC is turned on, the HP MaxiLife diagnostics utility will first check the system components before it initiates the system startup sequence. If it detects an error at this stage of the pre-boot checks, an error screen will be displayed on the LCD status panel. If no errors are found, another screen with a “smiling icon” will be displayed.

lists all the different types error messages

Error!

Board PLL

An example of an error screen that could appear on the LCD status panel.

Following the pre-boot checks, the POST sequence is then initiated. If an error is detected, a POST Error code is displayed. Refer to the POST error codes table contained in the Service Handbook for further explanation.

Error!

POST XXXX

An example of a POST error code screen that could appear on the LCD status panel.

HP KAYAK XU

This screen indicates that the pre-boot checks have not found any errors.

HP KAYAK XU

This screen indicates that no errors have been found.

Page 26

Checking the Display Screen

You can also use the Boot Steps option from the LCD status panel. It shows the POST steps during the system startup. If the system stops during the startup, the last successful boot step POST code is displayed on the LCD status panel. For support purposes, POST steps are only shown as POST codes. To access

Boot Steps, proceed as follows:

1 Press one of the LCD buttons, or , to display the main screen. 2 Use the button to scroll through the menus until you reach the

steps

option. Then press the button.

Boot

For further details on the HP MaxiLife diagnostics utility, refer to the User’s Guide. This provides examples of error screens arising from pre-boot checks and explains how to configure the HP LCD control buttons.

You can also obtain details of POST codes and POST error codes from the HP World Wide Web site: http//www.hp.com/go/kayaksupport, select the required platform, documentations, then choose the document dealing with MaxiLife or LCD errors.

Page 27

Upgrading Main Memory Modules

The PC Workstation has 128 MB of unbuffered ECC SDRAM main memory installed in one DIMM slot. Can a 512 MB Registered memory module be added to a second DIMM slot to upgrade the memory?

No. To upgrade the memory, you can use 64 MB, 128 MB or 256 MB ubuffered memory modules (ECC SDRAM). Or, alternatively, replace the existing 128 MB memory module and install a 512 MB Registered ECC SDRAM memory module.

Main memory modules are available in 64 MB, 128 MB, 256 MB and 512 MB ECC SDRAM modules. However, it is important MB and 256 MB modules are unbuffered ECC SDRAM modules, while the 512 MB modules are registered ECC SDRAM modules. Refer to the table on

page 5

for details on how much main memory can be installed on each PC

Workstation.

to note that the 64MB, 128

Error!

RAM type

Mixing Memory Modules

Unbuffered and registered ECC modules are not compatible with each other, and cannot be mixed. If these have been mixed, this will be detected in the basic pre-boot tests when you boot the system for the first time. The BIOS checks that the inserted DIMMs are compatible with one another, and if it detects an error, it is reported to the HP MaxiLife. The error message (shown on the left) will then be displayed on the LCD status panel. Refer to the following table for DIMM compatibility rules.

Original DIMM Type Adding Unbuffered ECC Adding Registered ECC (512 MB)

Unbuffered ECC

Registered ECC

(512 MB)

Yes

No Yes

Page 28

Installing 10krpm Hard Disk Drives on a Kayak XU

How many 10 krpm hard disk drives can be installed in the internal shelves on the HP Kayak XU PC Workstation?

You can install up to two (2) 9.1 GB Low Profile (LP) SCSI hard disk drives in the internal shelves.

The HP Kayak XU PC Workstation contains seven mass storage shelves:

• Two internal mass storage shelves (3.5-inch wide):

Top internal shelf. A 1-inch high hard disk drive can only be installed in this shelf. This could be either a 4.5 GB or 9.1 GB low profile hard disk drive. Lower internal shelf. A 1.6-inch high hard disk drive can be installed this shelf. It can also shelve the low profile (1-inch in height).

• Five front-access shelves: To ensure that hard disk drives are properly installed and cooled, you should only install hard disk drives up to 1-inch in height and of a speed equal to or less than 7.2 krpm in these shelves. Because there is not enough air flow in the front-access shelves, 10 krpm hard disk drives cannot be installed.

Two internal mass storage shelves (3.5-inch wide). Upper shelf: 1-inch high Lower shelf: 1.6-inch high

Two 3.5-inch wide low-profile shelves

Three 5.25-inch wide 1.6-inch frontaccess shelves, but only support 1-inch high hard disk drives

Page 29

Flashing the Latest Version of the System BIOS

BIOS upgrades can be downloaded from the HP World Wide Web site (see below to access the World-Wide Web URL). To download a BIOS upgrade, connect to the HP Web site and follow the on-screen instructions to download the flash utility programs (

PHLASH.EXE), the BIOS file (HO1xxxyy.FUL), and a file called platform.bin, onto a bootable diskette.

When you’ve downloaded the files, insert the diskette in drive A and re-boot the computer. Enter the command in the following format

PHLASH /c HO1xxxyy.FUL

to update the firmware of the LCD for a clean configuration

(except the date and time).

FLASH.BAT, AUTOEXEC.BAT and

Access HP World Wide Web Site

xxx replaced by the version that you have downloaded.

yy language that you have downloaded.

World-Wide Web URL

http://www.hp.com/go/kayaksupport

Page 30

Complete the Questionnaire to Check Your Understanding

Circle each letter that corresponds to a correct answer. (There may be more than one correct answer to each question).

1 Can a 512 MB registered ECC memory module be mixed with a

unbuffered ECC SDRAM memory?

a Yes, it can. However, the 512 MB module must be installed in Slot 1. b No, it cannot. Registered and unbuffered memory modules are not

compatible.

2 Can a maximum of 1 GB of unbuffered ECC SDRAM memory modules

be installed on a HP Kayak XU Series 0441 PC Workstation?

a Yes, by installing 4 x 256 MB of unbuffered memory modules. b No. On the HP Kayak HP Kayak XU Series 0441 PC Workstation,

there are only three DIMM sockets available, and only 128 MB memory modules can be used.

3 How can you distinguish the difference between the HP Kayak XU

model Series 0441, and the previous HP Kayak XU models Series 0301 and Series 0303?

a There is a reinforced processor cage for the Pentium II Xeon processor

for Slot 1.

b The HP Kayak XU Series 0441 PC Workstation package is 8 cm

higher than the standard Kayak XU package.

c Check the label on the side of the computer.

4 A single processor system has been upgraded to a dual processor

system. Is it necessary to install a VRM in the vacant VRM slot?

a No, it isn’t. There is already two VRMs inserted in the VRM sockets

1 and 2 (from left to right).

b Yes, it is. c No, it isn’t. However, the two VRMs that are supplied with the second

processor must be installed in the VRM sockets 1 and 2 (from left to right).

Page 31

Complete the Questionnaire to Check Your Understanding

5 To run the MaxiLife diagnostics program, does the computer need to

be powered on?

a No, it doesn’t. The HP MaxiLife is always running and continuously

monitors the state of the LCD buttons.

b Yes, it does. This can be easily checked, because the LCD status panel

will be blank.

c No, it doesn’t. Even with the power cable disconnected, HP

MaxiLife is always running and continuously monitors the state of the LCD buttons state.

6 Can I install a single Pentium II Xeon processor in the DUAL PROC

processor slot?

a Yes, you can. As long as the single Pentium II Xeon processor is

accompanied by two VRMs inserted in VRM sockets 2 and 3. And, a processor terminator is installed in the BOOT PROC processor slot.

b No, you cannot. Because the VRM installed in the VRM socket 2 can

only be recognized and configured by a Pentium II Xeon processor installed in the BOOT PROC processor slot.

c Yes, you can. As long as the single Pentium II Xeon processor is

accompanied by two VRMs inserted in VRM sockets 1 and 2 (from left to right). And, a processor terminator is installed in the BOOT PROC processor slot.

7 Can a Pentium II Slot 1 processor system be upgraded to a

Pentium II Xeon processor?

a Yes, it can. Pentium II Slot 1 processors are designed to be compatible

with Pentium II Xeon processor systems.

b No, it cannot. Pentium II Slot 1 processors are not designed to be

compatible with Pentium II Xeon processor systems.

8 Before installing or replacing a component, do I need to use a wrist

strap and ESD mat?

a Yes, you do. Electrostatic Discharge (ESD) can damage processors,

memory, hard disk drives, accessory boards and other components.

b No, you do not have to. The ESD package is non-conductive and are

now manufactured with a special anti-static product.

Page 32

Answers and Explanations

1 Can a 512 MB registered ECC memory module be mixed with a

unbuffered ECC SDRAM memory?

b No, it cannot. Registered and unbuffered memory modules are not

compatible.

2 Can a maximum of 1 GB of unbuffered ECC SDRAM memory modules

be installed on a HP Kayak XU Series 0441 PC Workstation?

a Yes, by installing 4 x 256 MB of unbuffered memory modules.

3 How can you distinguish the difference between the HP Kayak XU

model Series 0441, and the previous HP Kayak XU models Series 0301 and Series 0303?

b The HP Kayak XU Series 0441 PC Workstation package is 8 cm

higher than the standard Kayak XU package. This is to house the reinforced processor cage to hold in place the Pentium II Xeon processors. The power supply unit in now located at the bottom of the computer.

c Check the label on the side of the computer.

This label will indicate “Series 0441”.

4 A single processor system has been upgraded to a dual processor

system. Is it necessary to install a VRM in the vacant VRM slot?

b Yes, it is.

5 To run the MaxiLife diagnostics program, does the computer need to

be powered on?

b No, it doesn’t. The HP MaxiLife is always running and continuously

monitors the state of the LCD buttons. (The power cable must always be connected.)

6 Can I install a single Pentium II Xeon processor in the DUAL PROC

processor slot?

b No, you cannot. Because the VRM installed in the VRM socket 2 can

only be recognized and configured by a Pentium II Xeon processor installed in the BOOT PROC processor slot.

Page 33

Answers and Explanations

7 Can a Pentium II Slot 1 processor system be upgraded to a

Pentium II Xeon processor?

b No, it cannot. Pentium II Slot 1 processors are not designed to be

compatible with Pentium II Xeon processor systems.

8 Before installing or replacing a component, do I need to use a wrist

strap and ESD mat?

a Yes, you do. Electrostatic Discharge (ESD) can damage processors,

memory, hard disk drives, accessory boards and other components.

The ESD package is conductive and is easy to recognize from its label. Do not take the new component out of its ESD package before connecting your wrist strap and ESD mat to a suitable earthed point. Also, do not forget to use the ESD package provided with the new part to return the old one.

Page 34