Hp KAYAK XM600 Troubleshooting Guide

HP Kayak XM600 Minitower

Troubleshooting Guide

HP Kayak XM600 Series 2

and HP Kayak XM600

This User’s Guide covers the

Series 2,

These PCs carry the model number P2190N and higher.

A separate User’s Manual is available for the

XM600

Each PC has a Support Label on its outer case clearly identifying the series to which it belongs. When looking at the PC from the front, the label is located on the righthand side-panel, close to the bottom of the panel.

The Support Label states the Model, the Model Number and the Serial Number. The label includes the following information:

HP Kayak XM600 These PCs carry the model numbers Dxxxx (all) and Pxxxx up to P2189N.

HP Kayak XM600 Series 2 These PC carry the model numbers P2190N and higher.

equipped with socket-mounted processors.

, equipped with slot-mounted processors.

HP Kayak XM600

HP Kayak

Contents

Your PC Workstation does not start correctly,

or does not start at all. Refer to page 7.

For example, the monitor is blank, error messages during boot,

beep codes emitted.

Your PC Workstation starts normally, but you are

having problems configuring. Refer to page 19.

For example, hardware not detected, mouse doesn’t work properly,

no sound from speakers.

Troubleshooting your PC Workstation

using HP DiagTools. Refer to page 39.

You can diagnose hardware-related problems, test

individual hardware components and check hardware configuration.

Recovering hard disk drive contents with the

recovery CD-ROM. Refer to page 47.

You can restore the preloaded operating system,

drivers, utilities and software.

Other useful sources of information. Refer to page 49.

How to obtain the latest drivers, software utilities and BIOS updates.

Also details on how to download documentation

corresponding to your PC Workstation.

Contacting HP Support Services. Refer to page 50.

Details the type of information you should prepare before

contacting HP Support for assistance.

iii

Notice

The information contained in this document is subject to change without notice.

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iv Francais

Introduction

This manual is for anyone who wants to:

Troubleshoot problems on the PC Workstation

•

Find out where to get more information and support.

•

For information about setting up and using your PC Workstation, refer to the User’s Guide that came with your PC Workstation. It is also available on HP’s web site at:

www.hp.com/go/kayaksupport.

Important Warnings

Removing and Replacing the Cover

WARNING

For your safety, never remove the PC Workstation’s cover without first removing the power cord from the power outlet and any connection to a telecommunications network. Always replace the cover before switching the PC Workstation on again

Safety Information

There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn an old battery. Only replace the battery with the same or equivalent type, as recommended by the manufacturer. The battery in this PC is a lithium battery which does not contain any heavy metals. Nevertheless, in order to protect the environment, do not dispose of batteries in household waste. Please return used batteries either to the shop from which you bought them, to the dealer from whom you purchased your PC, or to HP so that they can either be recycled or disposed of in the correct way . Returned batteries will be accepted free of charge.

If you have a modem:

Do not attempt to connect this product to the phone line during a lightning storm. Never install telephone jacks in wet locations unless the telephone line has been disconnected at the network interface. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Use caution when installing or modifying telephone

Introduction

lines. Avoid using a telephone (other than a cordless type) during a lightning storm. There may be a risk from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Never touch or remove the communications board without first removing the connection to the telephone network.

Your PC Workstation Does Not Start Correctly

Symptom Type of Problem

When the power button is pressed, the PC Workstation shows no sign of activity at all:

• Monitor is blank.

Case 1

• No hard disk drive or fan noise.

• MaxiLife status panel does not light up.

When the power button is pressed, the PC Workstation appears to boot, but monitor remains blank:

• Hard disk drive and fan can be heard.

Case 2

• Status LED is GREEN

• MaxiLife status panel displays a smiling face .

When the power button is pressed, the PC Workstation does not boot:

• Monitor remains blank.

• Status LED is RED

Case 3

• Beep code emitted.

• MaxiLife status panel displays an error message

with a sad face .

When the power button is pressed, the PC Workstation starts to boot and there is activity on the monitor:

• Boot process fails with an error message.

Case 4

• Status LED is R

• MaxiLife status panel displays a sad face and

a POST error message.

When the power button is pressed, the PC Workstation starts to boot and there is initially some activity on the monitor, but then:

• Screen becomes blank.

Case 5

• Image is corrupt.

ED.

PC Workstation may not be correctly connected to

•

the power supply.

•

Monitor may be badly connected or not switched on.

•

HP MaxiLife has detected a hardware configuration error. A component may be badly connected inside the PC Workstation.

•

Configuration error has been detected by the POST (Power-On Self Test).

•

Video card may be improperly installed or incorrectly configured.

•

Hard disk drive failure or not accessible.

Refer to page 9.

Refer to page 11.

Refer to page 13.

Refer to page 15.

Refer to page 17.

Your PC Workstation Does Not Start Correctly

Helpful Information

Troubleshooting Pre-Boot Checks With HP MaxiLife Hardware Refer to page 13.

EMU (Error Message Utility) Description Refer to page 15.

Beep Code Table Refer to page 13.

Troubleshooting BIOS Problems:

• Updating the BIOS. Refer to page 30.

• Restoring BIOS Default Settings. Refer to page 30.

• Clearing the CMOS. Refer to page 31.

• Recovering the BIOS (Crisis Mode). Refer to page 32.

System Board Switches. Refer to page 33.

Using the HP Setup Program. Refer to page 34.

Troubleshooting Hardware With HP e-DiagTools. Refer to page 39.

Your PC Workstation Does Not Start Correctly

Case 1 — If There Is No Activity At All

When the power button is pressed, the PC Workstation appears to boot (sound from the hard disk drive and fan, and status LED is red), but the monitor is blank.

Monitor is blank.

•

No hard disk drive or fan noise.

•

MaxiLife status panel does not light up or display any messages.

•

NOTE

Symptom... Check that... How...

PC Workstation does not start – the status LED indicator is not illuminated.

If the PC Workstation still does not start

Before removing the cover, always switch off the display and PC Workstation. Disconnect the power cord and any accessory cables. When checks have been completed, close the PC Workstation and reconnect the power cord and accessory cables. Verify that the PC Workstation boots correctly.

You can access the MaxiLife status panel. Press one of the LCD control buttons to activate MaxiLife. If it

comes to life, the power cord is connected. If it doesn’t, follow the troubleshooting steps below.

The power cord is correctly connected. Connect the power cord to a grounded power outlet and the

PC Workstation.

The power outlet is working. Plug a light into the grounded power outlet and check that it

comes on.

The voltage switch is correctly set (located on the rear of the PC Workstation).

Check that... How...

None of the internal devices are causing the problem.

Case 1 — If There Is No Activity At All is continued on the next page

1 2 3 4

2 3

Disconnect the power cord. Select the correct setting. Reconnect the power cord. Start the PC Workstation.

Remove internal power connectors from all internal devices (except for the system board). Reconnect the power cord. Reconnect the power connectors one by one to the internal devices to see if a device is defective. If a device is found to be defective, contact HP Support or your authorized dealer.

➩

Your PC Workstation Does Not Start Correctly

Case 1 — If There Is No Activity At All

Symptom... Check that... How...

If the PC Workstation still does not start

There is not a problem with the power supply unit.

If the problem persists, contact HP Support or your authorized dealer

Replace the power supply unit by a known working power

supply from the same model of PC. If the PC Workstation starts, contact HP Support or your

authorized dealer. The power supply unit might need replacing.

Your PC Workstation Does Not Start Correctly

Case 2 — Monitor Is Blank

HP KAYAK XM600

SERVICE

INFO

Case 2 — Monitor Is Blank

When the power button is pressed, the PC Workstation appears to boot (sound from the hard disk drive and fan, and status LED is green), but the monitor is blank.

Hard disk drive and fan can be heard.

•

Status LED is GREEN.

•

MaxiLife status panel displays a smiling face .

•

NOTE

Symptom... Check that... How...

Power indicator light and hard disk activity light work but the screen remains blank.

If the monitor is still blank

You may need to update the Basic Input Output System (BIOS). The BIOS may be corrupt. Refer to page 32 for instructions on

The display is switched ON (LED is on). Refer to the monitor manual for an explanation of the LEDs.

The monitor’s power cord is correctly connected.

The monitor’s power outlet is working. Plug a light into the grounded power outlet and check that it

Check that... How...

The monitor’s brightness and contrast settings are correct.

The monitor itself is not faulty.

The video cable pins are not damaged.

Ensure the power cord is plugged into a grounded power outlet and into the monitor.

comes on.

Refer to the monitor manual if necessary.

Replace the monitor by a known working monitor from the

same model of PC Workstation. If the monitor starts, contact HP Support or your authorized

dealer. The monitor may need to be replaced.

Switch off and unplug the monitor.

Disconnect the video cable and straighten any bent pins.

Reconnect the video cable.

Switch on the monitor and see if it works.

how to recover the BIOS.

Case 2 — Monitor Is Blank is continued on the next page

➩

Your PC Workstation Does Not Start Correctly

Case 2 — Monitor Is Blank

Symptom... Check that... How...

Dual monitor or multi-monitor configuration problem

If you have a dual monitor video card installed, but only one monitor, check that it is connected to

If you have two or more video cards installed, but only one monitor, check that the monitor is connected to the correct output.

Only one monitor is being displayed by Windows.

One monitor is blank. Multi-monitor configuration and resolution

The driver is correctly configured for multi-monitor operations.

have been correctly defined.

Output 1

The outputs are labelled on the video card.

•

Plug the monitor in the video output on the second video

•

card.

Connect the top connector on the video card, labelled 1, to

the first monitor. Connect second connector, labelled 2, to the second monitor.

Turn on both monitors before booting the PC Workstation.

Access

Control Panel

Select the multi-monitor option and configure for the required

number of monitors and resolution.

NOTE For the Matrox G400 dual monitor graphics card, the multi-monitor setting is only available if both monitors are connected to the PC and switched on before the PC is switched on.

Display Properties

through

Start, Settings,

NOTE If the monitor goes blank or becomes corrupt during a Windows boot, refer to “Case 5

— Screen Goes Blank or Corrupt Image” on page 17.

NOTE

Your PC Workstation Does Not Start Correctly

Case 3 — Boot Process Fails and Monitor is Blank

When the power button is pressed, the hard disk drive or fan can be heard, but the PC Workstation does not boot. The monitor remains blank and the status LED is red.

Monitor remains blank.

•

Status LED is RED

•

Beep code is emitted.

•

MaxiLife status panel displays an error message with a sad face .

•

When your PC starts up, its BIOS performs a Power-on Self Test (POST) to test your hardware configuration for any problems. If a problem is detected during the POST, an error is displayed on your PC’s monitor.

If, however, your PC is unable to display an error message (for example, when you graphics controller has failed), it will emit a buzzing sound. Immediately after the buzzing sound, a series of beeps is emitted. An error message is also displayed on the MaxiLife LCD.

If you hear a series of beeps, you should count them as this will help you detect the cause of the problem.

Beep Code & MaxiLife LCD

1 beep Processor absent, not correctly connected or

ERROR !

CPU Socket

2 beeps Power supply is in protected mode

Cause... Check that...

ZIP socket not closed

Check processor correctly connected and ZIP

•

socket closed.

Processor socket 2 contains a terminator if it is

•

unused.

Power cables inside the PC are correctly

•

connected.

Your PC Workstation Does Not Start Correctly

Case 3 — Boot Process Fails and Monitor is Blank

Beep Code & MaxiLife LCD

3 beeps No memory, bad memory modules,

ERROR !

CPU Socket

Memory Error

4 beeps Graphics card problem

ERROR !

CPU Socket

No Video

5 beeps PnP/PCI initialization problem

Cause... Check that...

Memory module is correctly seated in socket 1

•

incompatible memory module

(nearest processor).

If unused, memory socket 2 contains an

•

RDRAM continuity module.

Video card installed.

•

Video card seated correctly in the AGP

•

connector.

PCI cards are correctly inserted in their slots.

•

You can try removing a PCI card to see if it is

•

causing the problem.

6 beeps Corrupted BIOS. You need to activate crisis recovery procedure

(refer to page 32).

7 beeps Defective system board

If You Miss the Beep Code

If you miss the beep code, turn off the PC by pressing the on/off power button for five seconds or more, then listen for the signal again.

Your PC Workstation Does Not Start Correctly

Case 4 — Boot Process Fails and Error Message Displayed on Screen

When the power button is pressed, the PC Workstation starts to boot and there is activity on the monitor, but the boot process then fails with an error message. Status LED is red. A configuration error has been detected.

Boot process fails with an error message.

•

Status LED is RED.

•

MaxiLife status panel displays and a POST error message.

•

NOTE

Before removing the cover, switch off the display and PC Workstation. Disconnect the power cord and any accessory cables. When checks have been completed, close the PC Workstation and reconnect the power cord and accessory cables. Verify that the PC Workstation boots correctly.

Error Message Utility (EMU)

In the event of an error generated in POST (Power-On-Self-Test) during the boot process, there are two beeps, then the Error Setup Manager gives access to one or more detected errors. Each EMU error is displayed as a 4-digit code with an associated text message on the monitor screen and the MaxiLife LCD panel.

If the monitor is not available, a short error message is also displayed on the MaxiLife LCD panel.

Further details can be accessed by pressing ENTER. A detailed description of the reason for the failure and how to solve the problem is displayed.

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