HP Kayak XA 0503, Kayak XA 0541 User Manual

Page 1

Familiarization Guide

HP Kayak XA Series

0503 and 0541 PC Workstation

This guide is for experienced technicians who have already completed the HP Kayak PC family training course. It assumes that the reader is already familiar with the different HP Kayak models.

This document is a self-paced familiarization guide designed to train you to repair the PC. It contains information specific only to the repair of the HP Kayak XA Series 0503 and 0541 Desktop and Minitower PC Workstations with the HP MaxiLife feature.

For information on the installation of accessories, refer to the paper User’s Guide and the online documents that are supplied with the PC.

To access the HP World-Wide Web support site:

http://www.hp.com/go/kayaksupport

Page 2

Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

Hewlett-Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett-Packard.

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

ELSA Aachen and/or ELSA Inc., Santa Clara. Matrox® is a registered trademark of Matrox Electronics Systems Ltd. Microsoft®, Windows® and MS-DOS® are registered trademarks of the Microsoft Corporation. WOL™ Windows NT

and GLoria Synergy® are registered trademarks of ELSA AG,

(Wake On LAN) is a trademark of IBM.

® is a registered trademark of Microsoft Corporation.

Hewlett-Packard France 38053 Grenoble Cedex 9 France

 1998 Hewlett-Packard Company

Page 3

Contents

Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

HP Kayak PC Workstation Overview. . . . . . . . . . . . . . . . . . . . . . . . . . 5

Identifying the Latest Kayak XA PC Workstation . . . . . . . . . . . . . . . 7

HP Kayak PC Workstation Package. . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Minitower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

System Board Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

System Board Switches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Removing and Replacing the Cover. . . . . . . . . . . . . . . . . . . . . . . . . . 12

On Desktop Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

On Minitower Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Removing and Replacing the Power Supply Unit . . . . . . . . . . . . . . 14

On Desktop Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

On Minitower Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

HP MaxiLife Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Running the MaxiLife Diagnostics Program. . . . . . . . . . . . . . . . . . . 21

Checking the System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 22

Checking the Display Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Upgrading Main Memory Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . 25

English 3

Page 4

Identifying Video Boards on an HP Kayak XA . . . . . . . . . . . . . . . . . 26

Connecting Devices on the SCSI/LAN Combination Board . . . . . . 27

Flashing the Latest Version of the System BIOS . . . . . . . . . . . . . . . 28

Complete the Questionnaire

to Check Your Understanding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Electrostatic Discharge Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

4 English

Page 5

HP Kayak PC Workstation Overview

The following table provides an overview of the HP Kayak XA Series 0503 and 0541 Desktop and Minitower PC Workstations.

HP Kayak XA Series 0503 PC Workstations contain the Matrox Millennium G200 video board, while the HP Kayak XA Series 0541 PC Workstations are installed with the ELSA

GLoria Synergy+® video board.

How to use the table:

Component is common to more than one model.

underlining

Component

Microprocessor

External Processor Bus (Front Side Bus)

Operating System

Main Memory

A new feature (compared with previous HP Kayak XA models) is highlighted by underlining.

Component is available only on HP Kayak XA Minitower PC Workstations.

Component is available only on HP Kayak XA Desktop PC Workstations.

XA Minitower Models XA Desktop Models

All models include:

Intel

Pentium II for Deschutes Slot 1 processor with 512 KB cache memory.

Single processor slot 400, 450 MHz: 100 MHz FSB 350, 400, 450 MHz: 100 MHz FSB

All models are supplied with a 64 MB non ECC SDRAM memory module. Three DIMM sockets supporting:

32 MB, 64 MB, 128 MB or 256 MB Unbuffered 100 MHz ECC SDRAM a maximum of 768

Note: Registered ECC SDRAM memory modules are not supported.

All models are preloaded with Windows Windows 95 and Windows 98 are also supported.

MB (using multiples of 3 x 256 MB).

NT 4.0.

and non-ECC to

Mass Storage

Seven shelves: Five front-access (two

3½-inch, three 5¼-inch); two internal 3½-inch.

Ultra ATA 33 6.4 GB (7.2 krpm) IDE

disk drives, or on some models 9.1 Ultra-

Wide SCSI (7.2 krpm) hard disk drives.

hard

Five shelves: Three front-access drives

(one 3½-inch), two 5¼-inch; two internal 3½-inch

Ultra ATA 33 4.3 GB (5.4 krpm (7.2 krpm) IDE hard disk drives.

) or 6.4 GB

Page 6

HP Kayak PC Workstation Overview

Component

SCSI Connectors (available on some models)

Video Boards

Accessory Board Slots

Communications

CD-ROM Drive

XA Minitower Models XA Desktop Models

Ultra-Wide 16-bit SCSI connector for both

None.

external and internal SCSI devices (up to 40 MB per second)2.

XA Series 0503 models are equipped with a Matrox

® Millennium G200 AGP video

board. There is a 8 MB SGRAM video memory. The video memory is upgradeable to 16 MB by installing 4 MB SO-DIMM (SGRAM) video memory modules. XA Series 0541 models are equipped with an ELSA GLoria Synergy+

™ AGP video

board. There is a 4 MB SGRAM video memory. Added to this, there is a preinstalled 4 MB SO_DIMM (SGRAM) video memory module. This gives a total of 8 MB of installed video memory which cannot be upgraded.

All models have 6 slots: 1 AGP, 3 PCI, 1 ISA, 1 combination ISA/PCI.

Support for WOL

1 PCI slot (slot 4) used for the LAN/UltraWide SCSI board with RPO capability.

compatible LAN boards.

1 AGP slot used for the Video Adapter.

1 audio board. 1 AGP slot used for the Video Adapter. 1 audio board.

All models have 2 USB (A, B) connectors, 2 serial ports, 1 parallel port

All models include a 32X speed IDE CD-ROM

Audio

HP MaxiLife Utility (available

on all models)

All models are preinstalled with an audio board, including: integrated 16-bit hi-fi full

duplex stereo, Sound Blaster compatibility and standard built-in audio features.

Hardware monitoring utility that monitors system components (for example: if you are

unable to get the system and display working properly). When an error is detected it is

displayed on the dedicated LCD located on the front panel.

Input voltage:

100-127, 200-240V

(manual switch select)

Input frequency:

Maximum power:

50/60Hz

200 W continuous

Power Supply

Note: Even though the first shipments of HP Kayak Series 05xx PC Workstations included a 260 W power supply unit (automatic switch select), all subsequent models are shipped with a 200 W power supply unit. PC Workstations with a 200 W power supply do not support accessory boards that require a large amount of power.

The internal drive housing can support one 1” and one 1.6” high hard disk drive, or two 1” hard disk drives.

Available on some models only. Refer to the HP Kayak Service Handbook for Models and Accessories list.

WOL = Wake On LAN.

Page 7

Identifying the Latest Kayak XA PC Workstation

How can I tell the difference between the latest HP Kayak XA model (series 0503 or 0541), and the previous HP Kayak XA models?

There are two simple and quick ways to identify the latest HP Kayak XA model. First, there is a label on the side of the PC indicating “Series 0503” or “Series 0541”. Second, the latest Kayak XA models are equipped with a single Pentium II Deschutes processor for Slot 1.

As well as the above-mentioned differences, there are a number of other differences between the HP Kayak XA Series 0503 and 0541 and previous XA models, and these are shown in the table below.

Component

Processor and Frequency Speeds

Chipset

Cache

Memory

Video Board

Audio Board

BIOS

Hardware Monitoring

HP Kayak XA Series 0502 and 0503

Introduced October ‘98

Single Pentium II Deschutes processor for Slot 1 with an operating frequency of 350 MHz, 400 MHz or 450 MHz on a 100 MHz system bus. The processor includes an integrated heatsink, level-1 and level-2 cache memory.

Intel 440BX/PIIX4E Intel 440LX/PIIX4

512 KB 256 KB or 512 KB

Three DIMM sockets giving a maximum total of 768 MB Three DIMM sockets giving a maximum total of 384 MB.

Matrox Millennium G200 with 8 MB of SGRAM video memory. Upgradeable to 16 MB. Elsa GLoria Synergy+ installed SGRAM video memory, which cannot be upgraded.

Installed in an ISA accessory slot. AD1816 audio chip integrated on the system board.

ACPI BIOS. —

HP MaxiLife with LCD status panel. Limited hardware monitoring.

™

video board with 8 MB of

Single Pentium II Klamath processor for Slot 1 with an operating frequency of 233 MHz, 266 MHz or 300 MHz on a 66 MHz system bus. The processor includes an integrated heatsink, level-1 and level-2 cache memory.

Integrated 2 MB Cirrus AGP video memory soldered on the system board, with a further 2MB in a module, giving 4 MB in total.

HP Kayak XA Models

Introduced October ‘97

ASIC

HP MaxiLife. Little Ben.

Page 8

HP Kayak PC Workstation Package

Desktop

Front view

Up to six accessory boards can be installed:

• One AGP Slot

• Three 32-bit PCI Slots.

• One combination slot for either

a PCI or ISA accessory board.

• One ISA Slot. This contains the

audio board.

LCD Status panel

Rear View

Airflow Guide

System Board Switch label is located above the CD-ROM cage.

Audio Front PanelHP MaxiLife LCD buttons

One 3.5-inch wide shelf (floppy disk drive)

2 internal mass storage shelves: 3.5-inch wide. Upper shelf: 1-inch high Lower shelf: 1.6-inch high

Two 5.25-inch wide by

1.6-inch high front-access shelves (including CD ROM drive). Note: The CD-ROM rails are mounted directly onto the chassis

Power supply fan

Keyboard connector

Serial port A Serial port B

Mouse connector

Parallel port

Display connector

Audio Board

Two USB connectors

Power connector

Page 9

Minitower

HP Kayak PC Workstation Package

Rear View

Front view

2 internal mass storage shelves: 3.5-inch wide. Upper shelf: 1-inch high Lower shelf: 1.6-inch high

Power Supply

Up to six accessory boards can be installed:

• One AGP Slot

• Three 32-bit PCI Slots. On some

models, one of these slots is used by the SCSI/LAN board.

• One combination slot for either a

PCI or ISA accessory board

• One ISA Slot. This contains the

audio board.

Serial ports A and B

Mouse connector

HP MaxiLife LCD buttons

LCD Status panel

Two 3.5-inch wide shelves (including the floppy disk drive)

Three 5.25-inch wide x

1.6-inch high front-access shelves (including CD ROM drive)

Audio Front Panel

Processor fan Key lock

Parallel port

2 USB connectors

Audio Board

Keyboard connector

Power connector

Power supply fan

Display connector

SCSI/LAN Board (on some models only). Refer to the HP Kayak Service Handbook for Models and Accessories list.

Page 10

System Board Layout

The connector layout on the system board is the same for HP Kayak XA Series 0503 and 0541 desktop and minitower models.

However, on the minitower

models, there is one connector for the LCD status panel and one for the MaxiLife LCD status panel, while on the desktop

models these options are combined into one connector.

Processor Fan

LCD Status Panel

External Battery

Single Slot 1

Processor

AGP Slot

Switches

Power

Minitower MaxiLife Status Panel

Fan Disk Drive

Floppy Disk Drive

Memory Modules

IDE 2 Connector IDE 1 Connector

Buzzer

Desktop MaxiLife and LCD Status Panel

Audio

PCI/ISA Combination Slots

Note: There are two internal fans for the Desktop model. One fan for the Processor, and the other for the PCI (I/O Fan). Whereas for the Minitower model, there are three internal fans. One fan for the hard disk drive, one for the PCI (I/O Fan), and the other for the processor.

PCI Slots

ISA Slot

Wake On LAN

I/O Fan HP External Start

Page 11

System Board Switches

The first system board switch is reserved and should always be set to its default setting. Switch 1 enables the PC Workstation to be fully compliant in terms of electromagnetic emissions (clock dithering spread spectrum mode: the processor clock frequency is moving slightly around its normal frequency, less than 0.5%).

This implies that the electromegnetic emission pike at frequency processor is less important. One potential drawback is that around (normally less than 1%) of performance can be lost. This switch is not documented in any of the user guides and should never change from the default setting.

The next four switches (2 to 4) are used to set the ratio of processorfrequency to Processor-Local-bus-frequency. The last five switches (5 to 10) are used to set the configuration for the PC Workstation.

NOTE On the desktop model, there is a System Board Switch label located above

the CD-ROM cage.

Page 12

Removing and Replacing the Cover

WARNING: For your safety, never remove the PC’s cover without first removing the

power cord from the power outlet, and any connection to a telecommunications network. Always replace the cover before switching on the PC again.

On Desktop Models

Removing the Cover

 Switch off the display and computer. Disconnect

all power cords, LAN or telecommunications cable and accessory cables. If necessary, unlock the cover. The lock and key for the cover are at the back of the PC Workstation, just below the rear panel connectors.

 Lift the two latches on the front sides of the

computer upwards.

 Grasp the cover on the sides at the back of the

computer and slide it forwards and off the computer.

Replacing the Cover

 Lower the cover completely onto the computer,

aligning the back cover with the inner back edge of the PC Workstation’s case making sure that the two guides at the bottom of the case slide into the two rails at the base of the computer.





 

 Firmly slide the cover backward into place. Ensure

that the restraining latches click into position.

 If required, lock the cover using the key. If required,

lock the cover using the key. Reconnect all power cords, LAN or telecommunications cable and accessory cables.

Ensure that the restraining latches click into position.

Page 13

On Minitower Models

Removing and Replacing the Cover

Removing the Cover

 Switch off the display and computer. Disconnect all

power cords, LAN or telecommunications cable and accessory cables. If necessary, unlock the cover. The lock and key for the cover are at the back of the PC Workstation, just below the rear panel connectors.

 Lift the two latches on the front sides

of the computer upwards.

Replacing the Cover

Ensure that the two latches on the



front sides of the cover are lifted up, and that the lock is unlocked.

 Slide the cover onto the computer, making

sure that the two guides at the bottom of the case slide into the two rails at the base of the computer. Firmly slide the cover backwards into position.

 Grasp the cover on the sides at the

back of the computer and slide it forwards and off the computer.

 Lower the two latches on the front

sides of the cover.

 If required, lock the cover using the key. Reconnect all power

cords, LAN or telecommunications cable and accessory cables.

Page 14

Removing and Replacing the Power Supply Unit

On Desktop Models

Removing the Power Supply Unit

Refer to page 12 for instructions on how to remove and replace the cover. Disconnect the computer’s power cord and LAN cable (if required).

 Push up on the

underside of the power supply at the end closest to the internal HDD cage.

 Move the power

supply forward until the rear edge is clear of the chassis retaining back bezel.





Replacing the Power Supply Unit

 Reconnect the power supply cables to the

HDDs, FDD, CD-ROM and system board.

 Rotate the power supply back into its recess.

Gently pull the cables downwards from underneath the power supply to free the space.

 Rotate the power supply out of its recess so that it sits upside-down on

top of the internal HDD cage. Disconnect the power supply cables to the HDDs, FDD, CD-ROM and system board.



Power supply edge is clear of the chassis retaining back bezel.



➎

➍

 The end of the power supply unit that is

closest to the internal HDD cage has to be entered first.

➍ Then slide the power supply unit towards the

back of the recess until it fits under the retaining edge of the rear chassis bezel.

➎ Push the power supply down into place.



➎

Page 15

Removing and Replacing the Power Supply Unit

On Minitower Models

Removing the Power Supply Unit

Refer to page 13 for instructions on how to remove and replace the cover. Disconnect the computer’s power cord and LAN cable (if required).

 (a) Disconnect the fan from the connector near the

right-hand edge of the system board;

(a)

(b) Press the retaining buttons on each side of the

airflow guide and lift out of the chassis.

 Unscrew the four self-retaining screws at the back of the

power supply.

(b)

 Slide the power supply unit until it stops. Disconnect the power

supply cables, then continue to slide the power supply unit out of the computer.

Page 16

Power Supply Unit

Replacing the Power Supply Unit

 Check that all internal cables are safely routed.  Slide the power supply unit back into the

computer until it stops. Reconnect the power supply cables, then continue to slide the power supply unit into the computer.

 Tighten the four self-retaining screws.

➍ (a) Replace the airflow guide;

(b) Reconnect the fan connector to the system

board.







Power Supply Unit

HP Kayak XA Series 0503 and 0541 Desktop and Minitower PC Workstations include a 200 W power supply unit with a manual voltage switch selector. This power supply unit does not support accessory boards that require a large amount of power.

It should be noted, that the first shipments of HP Kayak XA Series 05xx PC Workstations included a 260 W automatic voltage selector. However, all subsequent models are shipped with a 200 W power supply unit.

All documentation and related data sheets to the HP Kayak XA Series 0503 and 0541 PC Workstations, only make reference to 200 W power supply units.

Page 17

HP MaxiLife Utility

HP MaxiLife is a hardware monitoring chip which is resident on the system board. This chip receives data about the various system components via a dedicated I error state (for example, there is a CPU failure), it displays a warning with a flashing LED and message on its LCD that specifies which component has the problem.

Due to HP MaxiLife’s system independent design, even if there is a serious component failure, it remains in operation and is able to indicate what the problem is via the LCD.

For the HP MaxiLife to work correctly, the PC Workstation must always be connected to a grounded outlet. This enables the PC Workstation’s hardware monitoring chip to be active, even if the system has been powered off.

C bus. If it detects a potential error or that a component is in an

The following diagram shows where the LCD is located on the HP Kayak XA Series 0503 and 0541 desktop and minitower PC Workstations.

Use this button to validate a menu item

Use this button to scroll through the menu items

Use this button to validate a menu item

Page 18

HP MaxiLife Utility

The following menus are available on the HP MaxiLife utility when pressing the menu button:

• System Info. Obtains information from the BIOS and the system’s Serial

EEPROM from a previously successful boot. This information includes: product name (HP Kayak XA) BIOS version, serial number, the number of processors and speed, size of memory for each DIMM socket.

• Boot Steps. Shows the Power-On Self Test (POST) codes during the

system startup. The POST code is provided by the BIOS and is displayed on the LCD panel as soon as it is available. If the system stops during the startup, the last successful boot step POST code is displayed on the LCD.

• Diagnostics. Runs a set of diagnostics assessing the system’s

components. Results of the tests OK/FAIL are displayed on the LCD one after another when the user presses the button.

Error Messages

When the PC is turned on (pressing the ON/OFF button), the system initiates the normal startup sequence. A first diagnostic (called pre-boot diagnostics) is run to check the presence of the processor, DIMM and power supply.

MaxiLife does not purposely ‘freeze’ the system if an error is detected. However, some critical hardware errors are fatal to the system and will prevent the system from starting (for example, ‘Power’, ‘Board PLL’ are serious malfunctions that will prevent the CPU from working correctly).

Errors that are not so critical (for example, ‘CPU Socket’ for missing processor and ‘NO RAM’) are also detected by the POST and will abort the boot process after beeping. The ‘RAM type’ error, however, is only detected by POST, with the same abort process.

Finally, while the PC is working, fan and temperature checks are conducted continuously and any anomaly reported (for example, a fan error when a cable is not connected). This type of error disappears dynamically when the problem has been fixed (for example, the fan cable has been reconnected).

Page 19

If an error is detected, a screen appears on the LCD panel. The following table shows the test sequence carried out, the type of error message, and the action to take.The errors mentioned correspond to standard error codes (they are displayed without you having to press a key on the LCD status panel).

Test Error Code Action to Take

HP MaxiLife Utility

1 When pressing one of the LCD status

panel buttons, nothing is displayed.

2 When the system is powered on, nothing is

displayed.

Presence of CPU processor slot. CPU SOCKET • Check that the CPU is correctly installed in the processor

Monitoring of some voltages: 12V POWER SUPPLY • Check the power supply connectors, CPU.

Number of installed DIMMs NO RAM • Check that the memory module is correctly installed in the

Compatibility of DIMMs. The BIOS checks that the inserted DIMMs are both compatible with one another, and compatible with the Front Side Bus frequency.

System board clock generators (PLL). BOARD PLL • Check the power supply connector.

Monitoring of power signals to the CPU. This checks the entire power system from the power supply outlet to the CPU.

LCD status panel is

blank

RAM TYPE • Check the installed memory modules. This error occurs when

POWER • Check that the processor is correctly installed.

• Check that the two cables to the LCD status panel are properly connected (refer to the system board layout for position).

• Check that the PC’s power cable is plugged in.

socket.

The error message could also show: Power CPU.

memory socket.

mixing incompatible memory modules, for example, when installing a 66 MHz DIMM on a 350 MHz or higher system, or when mixing Unbuffered and Registered memory modules.

• Replace the system board (PLL clock generator).

• Check the power supply unit connectors.

Availability of video board. It is also checked by the BIOS. If an error is detected, it is not a fatal one and the BIOS will continue its execution normally.

Check on ability of CPU to run a given code. HP MaxiLife waits for a synchronization event from the BIOS. Any failure that prevents the execution of the firmware will trigger an error.

The BIOS then executes the Power On Self Test (POST) sequence. In this phase, HP MaxiLife waits for any error messages that the BIOS may issue.

NO VIDEO • Check that the video board is correctly installed.

Note: No error is detected if a monitor is not connected to an installed video board.

BIOS • Flash the latest version of the system BIOS by using the system

recovery procedure. Set switch 10 to the down position.

• Check that the RAM is correctly installed.

• Check that the CPU is firmly inserted.

POST XXXX • If the screen is working, you can obtain the meaning of the

error by typing “Enter” at the end of the POST. Or, you can check the list of errors that are available on the HP World-Wide Web support page.

Page 20

HP MaxiLife Utility

Test Error Code Action to Take

During normal usage of the PC, HP MaxiLife continuously checks vital parameters of the system. If an error occurs, a message is automatically displayed on the LCD panel.

Special cases: Board PLL = System board needs replacing. CPU error = Reset or power off the system to recover.

FAN CPU • Check the connection of the corresponding component, which

could be: “Temp IO slot”, “Power errors, “Fan CPU”, “Board PLL”, “Temp disk”, “Temp CPU”, “Fan disk”, “Fan IO slot”, “CPU

error”.

Special Cases 1 If a CPU is not installed correctly.

The “Power CPUx” or “CPU socket” or “BIOS” message may appear. This will depend on which end of the CPU connector is not correctly inserted.

2 Only one pre-boot error reported on the system.

Hidden errors will be revealed when the current error has been fixed.

3 If a “No Video Error” message is displayed, even though the video is

working correctly.

With some specific add-on boards, this error may appear even when the system is working correctly. To check if this is the case, remove all add-on boards from the basic system configuration.

Page 21

Running the MaxiLife Diagnostics Program

Can I run the HP MaxiLife Utility Diagnostics program when the computer is powered off?

Yes, you can. However, the power cable must be connected to a wall socket. The Diagnostics program will run low-level tests on the memory, processor, power supply, video board and the main clock generator on the system board (Board PLL).

Even with the computer powered off (the LCD status panel will be blank), HP MaxiLife still runs and monitors the state of the LCD buttons. If one of the two buttons is pressed, the LCD status panel will display a second menu. To run the diagnostics option, proceed as follows:

1 Press one of the LCD buttons, or , to display the main screen. 2 Use the button to scroll through the menus until you reach the

Diags

option. Then press the button.

3 Use the button to select

Power on. The main power supply is

started, enabling the hardware monitoring chip to assess the status of the computer’s components.

NOTE Although the main power supply has been started, the computer does not

complete a normal boot. 4 Use the button to scroll through the

Diags option. The system

components are tested in sequence with the results displayed on the status panel. Press the Next button to move on to the following test.

If no errors are detected, you can exit the test session by pressing the button. The main power supply will be turned off and the LCD status screen will become blank.

If an error is detected, a short message will be displayed indicating which component has a problem. For example: DIMM found:0 This indicates that there are no memory modules detected.

NOTE The display of a warning with a flashing LED and message on the LCD status

panel is not available when the computer has been powered off.

Page 22

Checking the System Configuration

I need to check the system configuration and, in particular, the BIOS version. Can this be checked from the LCD status panel?

Yes, it can. System configuration (including BIOS version) can be checked through the System Info menu.

The System Info menu also provides about the following information:

• Product name (HP Kayak XA).

• Number and speed of the processor.

• Number and size of DIMMs.

• Serial Number.

All information provided by the BIOS has been stored (during a normal boot) into the serial EEPROM. This information is updated every time the system is successfully rebooted.

To check the system configuration, proceed as follows: 1 Press one of the LCD buttons, or , to display the main screen. The

following menu is displayed.

System info Boot steps Next Go

2 To view the components in the System Info menu, use the button to

scroll through the information screens.

3 After the last item has been displayed, the LCD returns to the Main

screen.

Page 23

Checking the Display Screen

I have turned on the PC Workstation, but nothing appears on the screen. How can I find out what the problem is?

Check the LCD status panel screen for an error message (a table on page 19 and the action to take to solve the problems).

When the PC is turned on, the HP MaxiLife diagnostics utility will first check the system components before it initiates the system startup sequence. If it detects an error at this stage of the pre-boot checks, an error screen will be displayed on the LCD status panel. If no errors are found, another screen with a “smiling icon” will be displayed.

lists all the different types of error messages

Error!

Board PLL

An example of an error screen that could appear on the LCD status panel.

Following the pre-boot checks, the POST sequence is then initiated. If an error is detected, a POST Error code is displayed. Refer to the POST error codes table contained in the Service Handbook for further explanation.

Error!

POST XXXX

An example of a POST error code screen that could appear on the LCD status panel.

HP KAYAK XA

This screen indicates that the pre-boot checks have not found any errors.

HP KAYAK XA

This screen indicates that no errors have been found.

Page 24

Checking the Display Screen

You can also use the Boot Steps option from the LCD status panel. It shows the POST steps during the system startup. If the system stops during the startup, the last successful boot step POST code is displayed on the LCD status panel. For support purposes, POST steps are only shown as POST codes. To access

Boot Steps, proceed as follows:

1 Press one of the LCD buttons, or , to display the main screen. 2 Use the button to scroll through the menus until you reach the

steps

option. Then press the button.

Boot

For further details on the HP MaxiLife diagnostics utility, refer to the User’s Guide. This provides examples of error screens arising from pre-boot checks and explains how to configure the HP LCD control buttons.

You can also obtain details of POST codes and POST error codes from the HP World Wide Web site: http//www.hp.com/go/kayaksupport. Select the required platform and documentation, and then choose the document dealing with MaxiLife or LCD errors.

Page 25

Upgrading Main Memory Modules

The PC Workstation has 64 MB of Non-ECC SDRAM main memory installed in one DIMM slot. Can a 256 MB Registered ECC SDRAM memory module be added to a second DIMM slot to upgrade the memory?

No, it cannot. Registered memory modules are not supported. To upgrade the memory, you can only use either, 100 MHz ECC or Non-ECC SDRAM unbuffered

HP Kayak XA Series 0503 and 0541 PC Workstations are equipped with a

100 MHz Front Side Bus (FSB), and therefore uses only 100 MHz unbuffered ECC or Non-ECC SDRAM memory modules. Memory modules running at 66 MHz are not supported by the 100 MHz FSB.

memory modules.

The main memory controller supports three DIMM sockets: Mem 1, Mem 2 and Mem 3. Each socket can host a 168-pin SDRAM memory module, running at 100 MHz, supporting unbuffered memory modules only. These are available in 32 MB, 64 MB, 128 MB and 256 MB unbuffered ECC SDRAM and non-ECC memory modules. A maximum of 768 MB using multiples (3 x 256MB) unbuffered memory may be installed.

Page 26

Identifying Video Boards on an HP Kayak XA

How do I identify whether an HP Kayak XA PC Workstation has a Matrox Millennium G200 AGP video board or an ELSA GLoria Synergy+ AGP video board.

Check the support label on the back of the PC. The Matrox Millennium G200 Kayak XA model is labeled XA6/XXXserie0503, while the ELSA GLoria Synergy+ is labeled XA6/XXXserie0541.

The Matrox Millennium G200 video board has a total of 8 MB of installed SGRAM video memory, which can be upgraded to 16 MB by adding a SO_DIMM (SGRAM) memory module accessory. It also supports full AGP mode (double clocking, 2 x 66 MHz and sideband addressing).

Flash EEPROM

Display connector

The ELSA GLoria Synergy+ has 4 MB of installed SGRAM video memory. Added to this, there is a preinstalled 4 MB SO_DIMM (SGRAM) memory module, giving a total of 8 MB, which cannot be upgraded. The ELSA GLoria Synergy+ supports the basic AGP mode (1 x 66 MHz).

Matrox Millennium MGA 200 Video Board

MGA 200 Graphics processor

1 MB SGRAM memory chips installed on the video board

AGP connector

8 MB (2 x 4 MB) SO_DIMM SGRAM memory module added to give a total of 16 MB.

2 x 4 MB of preinstalled memory chips on the video board.

ELSA GLoria Synergy+ Video Board

4 MB SO_DIMM (SGRAM)

preinstalled memory module

1 MB SGRAM memory chips installed on the video board

AGP connector

Display connector

Permedia 2A Graphics processor: Improves support for multi-screen environments and is PC98 certified.

Page 27

Connecting Devices on the SCSI/LAN Combination Board

The SCSI/LAN Combination Board includes two SCSI connectors: an Internal Wide and an Internal Narrow. Can I connect devices to both these connectors at the same time?

No, you cannot. Connecting devices to both these devices at the same time will result in a badly “terminated” SCSI bus.

For HP Kayak XA Series 0503 and 0541 PC Workstations supplied with a SCSI / 10BT/100TX LAN combination board, only an Internal Narrow SCSI cable is provided.

The following diagram shows the SCSI/LAN Combo board connectors.

Thirteen-pin connector (J4) to connect the ExtStart cable to the system board.

LAN Controller

Optional Boot Rom Socket (option)

External Wide SCSI connector (J7).

LED which indicates LAN link

RJ-45 connector.

Three-pin connector (J8)

to connect the WOL cable

to the system board.

PCI connector.

Internal Wide SCSI connector (J3 - not used).

Internal Narrow SCSI connector (J9 - used).

Flash memory (128 KB) Symbios Logic

(53C875JE)

PCI-to-PCI Bridge

Page 28

Flashing the Latest Version of the System BIOS

How can I make sure that the MaxiLife firmware has been correctly upgraded during flash BIOS?

Ensure that you use the option /c to update the MaxiLife firmware of the LCD for a clean configuration (except the date and time). If this option is not used, the MaxiLife firmware will not be updated.

BIOS upgrades can be downloaded from the HP World Wide Web site (see below to access the World-Wide Web URL). To download a BIOS upgrade, connect to the HP Web site and follow the on-screen instructions to download the flash utility programs (

PHLASH.EXE), the BIOS file (HU1xxxyy.FUL), and a file called platform.bin, onto a bootable diskette.

FLASH.BAT, AUTOEXEC.BAT and

Access HP World Wide Web Site

When you’ve downloaded the files, insert the diskette in drive A and re-boot the computer. Enter the command in the following format:

PHLASH /c HU1xxxyy.FUL

to update the MaxiLife firmware.

/c xxx replaced by the version that you have downloaded. yy language that you have downloaded.

World-Wide Web URL

http://www.hp.com/go/kayaksupport

Page 29

Complete the Questionnaire to Check Your Understanding

Circle each letter that corresponds to a correct answer. (There may be more than one correct answer to each question).

1 Do HP Kayak XA Series 0503 and 0541 PC Workstations support

Klamath processors?

a Yes, they do. Both Klamath and Deschutes Slot 1 processors are

supported.

b No, they don’t. Only Deschutes Slot 1 processors are supported.

2 What is the consumption power supply of the HP Kayak XA Series

0503 and 0541 PC Workstations. And, does it have any affect on accessory boards?

a HP Kayak XA Series 0503 and 0541 PC Workstations are supplied

with a 200 W power supply unit. This power supply unit is not capable of supporting any high power consuming accessory boards.

b HP Kayak XA Series 0503 and 0541 PC Workstations are supplied

with a 260 W power supply unit. This power supply unit is capable of supporting high power consuming accessory boards.

3 On recently shipped HP Kayak XA Series 0503 and 0541 PC

Workstations, is the voltage switch selector, manual or automatic?

a The most recently shipped HP Kayak XA Series 05xx PC Workstations

include a 200 W power supply unit with a manual voltage switch selector.

b The most recently shipped HP Kayak XA Series 05xx PC Workstations

include a 200 W power supply unit with an automatic voltage switch selector

4 Can a maximum of 768 MB of unbuffered ECC SDRAM memory

modules be installed on HP Kayak XA Series 0503 and 0541 PC Workstations?

a Yes, by installing 3 x 256 MB of unbuffered memory modules. b No. On HP Kayak XA Series 0503 and 0541 PC Workstations, the

maximum size of an unbuffered memory module is 128 MB (3 x 128 MB = 384 MB).

Page 30

Complete the Questionnaire to Check Your Understanding

5 Can I install unbuffered ECC SDRAM memory modules running at

66 MHz on a 100 MHz Front Side Bus?

a Yes, you can. The 100 MHz FSB supports unbuffered ECC SDRAM

memory modules running at 66 MHz and 100 MHz.

b No, you cannot. Unbuffered ECC SDRAM memory modules running at

66 MHz are not supported on a 100 MHz FSB.

6 How do I identify whether an HP Kayak XA Series 0503 and 0541 PC

Workstation has a Matrox Millennium G200 video board or an Elsa GLoria Synergy+?

a Check the support label located at the back of the box on the right-

hand-side.

b Check the part number on the back of the box. c Check the rear panel on the video board.

7 On the HP Kayak XA Series 0503 and 0541 PC Workstations, a single

processor system has been upgraded to a dual processor system. Is it necessary to install a VRM?

a Yes, it is. Each processor must be accompanied with a VRM. b No, it isn’t. On the HP Kayak XA Series 0503 and 0541 PC

Workstations, the Pentium II Deschutes Slot 1 processors include an integrated heatsink, and level-1 and level-2 cache memory. Therefore, VRMs are not required.

c The HP Kayak XA Series 0503 and 0541 have only one processor slot,

and the VRM is built into the system board. Therefore, it is not possible to upgrade to a dual processor system nor install a VRM.

8 To run the MaxiLife diagnostics program, does the computer need to

be powered on?

a No, it doesn’t. As long as a power cable is connected, HP MaxiLife can

be started, and the diagnostics program run to check the various system components.

b Yes, it does. This can be easily checked, because the LCD status panel

will be blank.

c No, it doesn’t. Even with the power cable disconnected, MaxiLife runs

continuously and monitors the state of the various system components.

Page 31

Complete the Questionnaire to Check Your Understanding

9 Can I upgrade a Matrox Millennium G200 video board using SGRAM

memory modules?

a Yes, you can. There is a total of 8 MB of installed SGRAM video memory

on the video board, which can be upgraded to 16 MB by adding a 8 MB (2 x 4 MB) SO_DIMM SGRAM memory module accessory (this is not an HP accessory).

b No, you cannot. There is a total of 8 MB of installed SGRAM video

memory on the video board, which cannot be upgraded.

c No, you cannot. The Matrox Millennium G200 uses SDRAM memory

modules only.

10 Before installing or replacing a component, do I need to use a wrist

strap and ESD mat?

a Yes, you do. Electrostatic Discharge (ESD) can damage processors,

memory, hard disk drives, accessory boards and other components.

b No, you do not have to. The ESD package is non-conductive.

Page 32

Answers and Explanations

1 Do HP Kayak XA Series 0503 and 0541 PC Workstations support

Klamath processors?

b No, they don’t. Only Deschutes Slot 1 processors are supported.

2 What is the power supply consumption of the HP Kayak XA Series

0503 and 0541 PC Workstations. And, does it have any affect on accessory boards

a HP Kayak XA Series 0503 and 0541 PC Workstations are supplied

with a 200 W power supply unit. This power supply unit is not capable of supporting any high power consuming accessory boards.

3 On recently shipped HP Kayak XA Series 0503 and 0541 PC

Workstations, is the voltage switch selector, manual or automatic?

a The most recently shipped HP Kayak XA Series 05xx PC

Workstations include a 200 W power supply unit with a manual voltage switch selector.

4 Can a maximum of 768 MB of unbuffered ECC SDRAM memory

modules be installed on HP Kayak XA Series 0503 and 0541 PC Workstations?

a Yes, by installing 3 x 256 MB of unbuffered memory modules.

5 Can I install unbuffered ECC SDRAM memory modules running at

66 MHz on a 100 MHz Front Side Bus?

b No, you cannot. Unbuffered ECC SDRAM memory modules running

at 66 MHz are not supported on a 100 MHz FSB.

6 How do I identify whether an HP Kayak XA Series 0503 and 0541 PC

Workstation has a Matrox Millennium G200 video board or an Elsa GLoria Synergy+?

a Check the support label located at the back of the box on the right-

hand-side.

The ELSA GLoria Synergy Kayak XA model is labeled: XA6/XXXserie0541.

The Matrox Millennium G200 Kayak XA model is labeled: XA6/XXXserie0503.

Page 33

Answers and Explanations

7 On the HP Kayak XA Series 0503 and 0541 PC Workstation, a single

processor system has been upgraded to a dual processor system. Is it necessary to install a VRM?

c The HP Kayak XA Series 0503 and 0541 have only one processor slot,

and the VRM is built into the system board. Therefore, it is not possible to upgrade to a dual processor system nor install a VRM.

8 To run the MaxiLife diagnostics program, does the computer need to

be powered on?

a No, it doesn’t. As long as a power cable is connected, HP MaxiLife can

be started, and the diagnostics program run to check the various system components.

9 Can I upgrade a Matrox Millennium G200 video board using SGRAM

memory modules?

a Yes, you can. There is a total of 8 MB of installed SGRAM video

memory on the video board, which can be upgraded to 16 MB by adding a 8 MB (2 x 4 MB) SO_DIMM SGRAM memory module accessory (this is not an HP accessory).

10 Before installing or replacing a component, do I need to use a wrist

strap and ESD mat?

a Yes, you do. Electrostatic Discharge (ESD) can damage processors,

memory, hard disk drives, accessory boards and other components.

The ESD package is conductive and is easy to recognize from its label. Do not take the new component out of its ESD package before connecting your wrist strap and ESD mat to a suitable earthed point. Also, do not forget to use the ESD package provided with the new part to return the old one.

Page 34