HP J500 Warranty Information

HP DeskJet/DeskWriter Printers Warranty Inf ormation

Warranty Information

The warranty for HP DeskJet/DeskWriter printers varies depending upon the
product and the date and country of purchase.

For products returned under warranty, Hewlett-Packard may use one of the
following options:

Repair the product
Replace the product with a re-manufactured unit
Replace the product with a product of equal or greater functionality
Refund the purchase price

Hewlett-Packard Limited Warranty Statement

HP
Product

Software 90 days
Print Cartridges 90 days
Printer 1 Year

Duration of Limited Warranty
(Unless otherwise stated in the printer’s documentation)

Extent of Limited Warranty

1. Hewlett-Packard (HP) warrants to the end user customer that HP
products will be free from defects in materials and workmanship, for a
specified time after the date of purchase by the customer. The
duration of this limited warranty is stated above. Certain additional
conditions and limitations of HP’s warranty are stated in the user’s
guide. Those conditions and limitations include:

a. For software products, the warranty applies only to the media

upon which the product is recorded; and

b. HP does not warrant the operation of any product to be

uninterrupted or error free.

HP DeskJet/DeskWriter Printers Warranty Inf ormation

2. HP’s limited warranty covers only those defects which arise as a
result of normal use of the product, and do not apply to any:

a. Improper or inadequate maintenance;
b. Software or interfacing not supplied by HP;
c. Unauthorized modification or misuse;
d. Operation outside the product’s environmental specifications,

including duty cycle abuse or use of a mechanical switch-box

without a designated surge protector;
e. Use of non-supported printing media or memory boards; or
f. Improper site preparation or maintenance.

3. For HP printer products, the use of a non-HP print cartridge or a
refilled print cartridge does not affect either the warranty to the
customer or any HP support contract with the customer; print
cartridge includes both toner cartridges and ink cartridges. However,
if printer failure or damage is attributable to the use of a non-HP or
refilled print cartridge, HP will charge its standard time and materials
charges to service the printer for the particular failure or damage.

4. If any software media product or print cartridge product proves
defective during the applicable warranty period, and if the product is
covered by HP’s warranty, the customer shall return the product for
replacement.

5. If HP receives, during the applicable warranty period, notice of a
defect in a hardware product which is covered by HP’s warranty, HP
shall either repair or replace the product, at its option. Any
replacement product may be either new or like-new, provided that it
has functionality at least equal to that of the product being replaced.

6. If HP is unable to repair or replace, as applicable, a defective product
which is covered by HP’s warranty, HP shall within a reasonable time
after being notified of the defect, refund the purchase price for the
product, provided the customer returns the product.

7. Your warranty is valid in any country where this product is distributed
by Hewlett-Packard. Contracts for additional services such as on-site
service are available from any authorized HP service facility in
countries where this product is distributed by HP or an authorized
importer.

8. This limited Warranty Statement gives the customer specific legal
rights. The customer may also have other legal rights which vary from
state to state in the United States, from province to province in
Canada, and from country to country elsewhere in the world.

HP DeskJet/DeskWriter Printers Warranty Inf ormation

Limitations of Warranty

1. NEITHER HP NOR ANY OF ITS THIRD PARTY SUPPLIERS
MAKES ANY OTHER WARRANTY OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, WITH RESPECT TO HP PRODUCTS. HP
AND ITS THIRD PARTY SUPPLIERS SPECIFICALLY DISCLAIM
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE.

2. To the extent that this Limited Warranty Statement is inconsistent
with the law of the locality where the customer uses the HP product,
this Limited Warranty Statement shall be deemed modified to be
consistent with such local law. Under such local law, certain
limitations of this Limited Warranty Statement may not apply to the
customer. For example, some states in the United States, as well as
some governments outside the United States (including provinces in
Canada), may:

a. Preclude the disclaimers and limitations in this Warranty

Statement from limiting the statutory rights of a customer (e.g.
Australia and the United Kingdom);

b. Otherwise restrict the ability of a manufacturer to make such

disclaimers or impose such limitations; or

c. Grant the customer additional warranty rights, specify the

duration of implied warranties which the manufacturer cannot
disclaim, or not allow limitations on how long an implied
warranty lasts.

3. To the extent allowed by local law, the remedies provided in this
Warranty Statement are the customer’s sole and exclusive remedies.

Limitations of Liability

1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN
THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP BE
LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL,
OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND
WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

HP DeskJet/DeskWriter Printers Obtaining Printer Drivers

Obtaining Printer Drivers

Updates to the HP Printer Driver software occur periodically. New versions
can be obtained from authorized Hewlett-Packard dealers or any of the
sources listed below.

24-hour modem access

HP BBS Library

HP's electronic bulletin board library service is available 7 days a week, 24
hours a day for your convenient access to HP printer drivers and support
information.

In the United States (for the following baud rates: 300, 1200, 2400, 4800,
9600, 14400, 28800), call [phone].

In the United Kingdom (for baud rates up to , 28800) call,
44 (1344) 361891.

World-wide (for the following baud rates: 300, 1200, 2400, 4800, 9600,
14400, 28800), call 1 [phone].

Set modem communications software to: no parity,8 bits, and 1 stop bit.

CompuServe

Printer drivers and interactive sharing of technical information are available
on CompuServe's HP Peripherals forum (GO HPPER).

To subscribe in the United States, call CompuServe, Inc., at
[phone] and ask for representative #51 (This service is not operated
by Hewlett-Packard).

To subscribe in the United Kingdom, call toll-free [phone] or
[phone].

To subscribe world-wide, call [phone].

America On Line

Go to the HP Forum, click Keyword on the Go To menu. Then type HP and
press the Enter key to bring the HP Home Page directly to your screen.

HP DeskJet/DeskWriter Printers Obtaining Printer Drivers

Internet

Printer drivers and product support information can be obtained through the
World-Wide Web as follows:

http://www.hp.com/home.html
http://www.hp.com/go/cposupport
http://www2.hp.com

Updated Printer Drivers by Mail

HP's Distribution Centers provide printer drivers and printer driver updates.

Worldwide Fulfillment Information

Driver
Distribution

US and
Canada

UK
(0) is used

only when
calling within
the country

Asia Pacific
(Singapore)

Australia
(Sidney)

Languages
Available

English
French
Spanish

English - - 44 (0) 1429 865 511
French - - - 44 (0) 1429 863 343
German - - 44 (0) 1429 863 353
Spanish - - 44 (0) 1429 520 012
Italian - - - 44 (0) 1429 520 013

Mon - Fri, 8:30 am to 6 pm CET,
(except Wed 8:30 am to 4 pm CET)

All localized
languages

All localized
languages

Telephone
Orders

970-339-7009
Mon - Sat, 24 Hours
per day

65 740 4477
Mon - Fri 8:30 am­5:30 pm
Singapore time

612 565 6099
Mon - Fri 8:30 am­5:30 pm Australian
Eastern Time

Fax
Orders

970-330­7655

(Within UK)
0 1429 866
000

(Outside UK)
44 1429 866
000

65 740 4499
(24 hours a
day - 7 days
a week)

612 519
5631
(24 hours a
day - 7 days
a week)

Mail
Orders

US Driver
Fulfillment for
Hewlett-Packard
PO Box 1754
Greeley, CO 80623

European
Fulfillment for
Hewlett-Packard
c/o Starpack
International, Ltd.
PO Box 63
Hartlepool
Cleveland
TS25 2YP
United Kingdom

Fulfillment:
Plus Pte Ltd.
No. 51, Ubi Ave 3
Singapore 1440

Fulfillment:
Plus Pty Ltd.
Private Bag 75
Alexandria NSW
Australia 2015

HP DeskJet/DeskWriter Printer s U.S. Service Support Contr acts

U.S. Service Support Contracts

HP Express Exchange Service

Hewlett-Packard offers an express exchange service to minimize product
downtime. With HP Express Exchange Service, a replacement unit is
available by 10:30 the next working day.

HP Express Exchange provides next day exchange service (same as HP
SupportPack) but the fee (no fee in US and Canada for certain printers still
in warranty) is based on a per incident of repair rather than throughout the
warranty period. This service does not need to be purchased within 30 days
of the printer purchase date.

To order the HP Express Exchange Service, call toll-free at 800-835-4747;
ask for ext. 524.

HP SupportPack

The HP SupportPack is an enhancement to the customer’s original one-year
warranty repair service. The HP SupportPack provides next day express
exchange service (see above) for the duration of a three-year warranty
period. This service enhancement provides customers with a cost-effective
and timely way to achieve quality support. The HP SupportPack (ordered
like any other HP product) is sold exclusively through resellers and is not
available directly from Hewlett-Packard. Customers must purchase this
service enhancement within 30 days of purchasing the printer. The HP
SupportPack is not transferable from one piece of equipment to another.
Additional information on HP SupportPack and the prices for the service
upgrade are available through HPNN and the In-Touch newsletter.

HP Customer Return Repair Service

If up-time is less critical, the HP Customer Return Repair Service provides
maintenance service at the HP Customer Service Center located in
Corvallis, Oregon. HP will repair the product within two working days from
receipt and return via surface transportation.

To order the HP Customer Return Repair Service for customers with non­critical applications, call toll-free 800-835-4747; ask for ext. 524.

HP DeskJet/DeskWriter Printer s Non-U.S. Service Support Contr acts

Non-U.S. Service Support Contracts

HP SupportPack

The HP SupportPack enhances the service offering during the warranty
period by upgrading warranty repair service to a next day exchange service.
This service enhancement provides customers with a cost-effective and
timely way to achieve quality support. HP SupportPack is sold exclusively
through resellers (ordered like any other HP product) and is not available
directly from Hewlett-Packard. Additional information on HP SupportPack
and the prices for the service upgrade is available through HPNN.

For other service and support contracts, contact the Hewlett-Packard office
or Response Center for that country.