HP JetDirect 170X, JetDirect 300X, J4101B, J4102B Installation And Configuration Manual

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HP JetDirect® 170X and 300X

OfficeConnect

Installation and Configuration Guide

PRODUCT NUMBER: J4101B, J4102B

PRODUCT TYPE: 10BASE-T Single Port 170X 10/100 BASE-TX Single Port 300X External Print Servers

Print Servers

Designed for use with

award-winning 3Com

OfficeConnect family

of products

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HP JetDirect® 170X and 300X

http://www.hp.com/go/jetdirect http://www.3com.com/

OfficeConnect

Installation and Configuration Guide

Print Servers

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Hewlett-Packard Company, 8000 Foothills Blvd., Roseville, CA 95747 USA

prohibited, except as allowed under the copyright laws. Publication Number 5969-6851 Third Edition, March 2000 Applicable Products: J4101B, J4102B Warranty: The information contained in this document is subject to change without notice. HEWLETT-PACKARD COMPANY MAKES NO WARRANTY OF ANY KIND WITH

REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

This product is based in whole or in part on technology developed by Novell, Inc. Hewlett-Packard assumes no responsibility for the use or reliability of its software

on equipment that is not furnished by Hewlett-Packard. MICROSOFT CORPORATION MAKES NO REPRESENTATIONS OR WARRANTIES

WITH RESPECT TO THE CONTENTS OR USE OF THIS MANUAL, AND SPECIFICALLY DISCLAIMS ANY EXPRESSED OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. Further, Microsoft Corporation makes no representations or warranties with respect to any Microsoft Corporation Server software, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Microsoft Corporation reserves the right to make changes to any and all parts of Microsoft Corporation Server software, at any time, without obligation to notify any person or entity of such changes.

NOVELL, INC. MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE CONTENTS OR USE OF THIS MANUAL, AND SPECIFICALLY DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.

Trademark Credits: OfficeConnect is a registered trademark of 3Com Corporation. Microsoft, MS-DOS, Windows, Microsoft Windows NT are trademarks or U.S. registered trademarks of Microsoft Corporation. UNIX is a registered trademark of the Open Group. NetWare and Novell are registered trademarks of Novell Corporation. Ethernet is a registered trademark of Xerox Corporation. PostScript is a trademark of Adobe Systems, Incorporated, which may be registered in certain jurisdictions. JetDirect is a registered trademark of Hewlett-Packard Company. Appletalk, EtherTalk are products of Apple Computer, Inc. SunOS, Solaris are products of Sun Microsystems. Netscape and Netscape Navigator are registered trademarks of Netscape Communications Corporation in the United States and other countries. All other brand and product names are trademarks or registered trademarks of their respective companies.

Year 2000 Compliance:

Hewlett-Packard, the leader in network printing solutions, wants to ensure our customers are ready for success in the year 2000. For the latest information regarding year 2000, check the following web site:

http://www.hp.com/support/net_printing

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ONTENTS

NTRODUCTION

Product Overview 1 For Further Help 2 Network Printing Basics 2

Configuration for Network Printing 3 Components and Features 4 Transmission Media 4 Supported Network Environments 4 Hardware Requirements 5 Hewlett-Packards Customer Support 5

NSTALLING THE

170X O

Introduction 7

FFICECONNECT PRINT SERVERS

Recording the Serial Number and MAC Address 7 Using the Rubber Feet 7 Wall Mounting the Print Server 7 Hardware Installation 7 Printing a Configuration Page 8 LEDs 9

HP JETD

IRECT

300X

AND

HP S

OFTWARE SOLUTIONS

Introduction 11 HP JetDirect CD-ROM 11

To Run the CD-ROM Installation Utility 11 To Quickly Set Up Your Printer 12

To View Documents on the CD-ROM 12 Software Solutions Table 12 HP Web JetAdmin 15

System Requirements 15

Installing HP Web JetAdmin Software 15

Configuring and Modifying a Device 16

Removing HP Web JetAdmin Software 16 HP Network Printer Installer 2.0 16

Features 17

Installation 18 HP Internet Printer Connection Software for

Windows NT (For J4101B only) 18

Features 19

System Requirements 19

Supported Browsers 19 HP IP/IPX Printer Gateway for NDPS 19

Features 20

Supported Clients 20

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EtherTalk or LocalTalk Networks (Mac OS)

(For J4101B only) 20 Installing the Printer Software 21

Configuring the Printer 21 Verifying Network Configuration 22 Renaming the Printer 22 Selecting a Zone 23 Selecting Your Printer 24 Testing the Configuration 25

SING THE EMBEDDED WEB SERVER

Introduction 27 Viewing the Embedded Web Server 29

Special Features 30

FTP P

RINTING

Introduction 31 Requirements 31 Print Files 32 Using FTP Printing 32

FTP Connections 32 FTP Login 33 Ending the FTP Session 33 Commands 34

Example of an FTP Session 35

ROUBLESHOOTING

Introduction 37

The Print Server Configuration Page 37

Resetting Configuration to Factory Defaults 39 Troubleshooting Steps 39 Novell NetWare (non-NDPS) 41 Microsoft Windows 95, 98, 2000, NT 3.51, 4.0

Checklist 44

HP JETD C

ONFIGURATIONPAGEMESSAGES

Introduction 45 Novell NetWare Configuration Messages 45 General HP JetDirect Messages 47

PECIFICATIONS AND REGULATORY

TATEMENTS

Specifications 59 Regulatory Statements 61

ARRANTY INFORMATION

Warranty Service 65

NDEX

IRECT

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NTRODUCTION

Product Overview

The HP JetDirect 300X and 170X OfficeConnect Print Servers (J4101B and J4102B respectively) send data to printers at speeds of up to 360 kilobytes per second, which is as fast or faster than many internal print servers. These external print servers enhance workgroup capability by letting you place your printer or plotter at a convenient location directly on the network, and by increasing network printer performance and management.

HP JetDirect OfficeConnect Print Server

Use the HP JetDirect OfficeConnect Print Server to connect a printer or plotter to your network.

The HP JetDirect 300X OfficeConnect Print Server provides connectivity to 10Base-T and 100Base-TX networks. The HP JetDirect 170X OfficeConnect Print Server provides connectivity to 10Base-T networks. With either print server, you can connect one printer or plotter with a parallel port to the network. Each print server has one high-speed, bidirectional parallel port (IEEE 1284 standard) that supports multiple network operating systems (NOSs).

Network Management

The print server supports the Simple Network Management Protocol (SNMP), which enables remote printer management and troubleshooting. A standard SNMP agent resides on the print server. Any standard SNMP-based application can be used to access and manage the print server.

Peripherals connected to the print server appear as intelligent nodes on the network and are accessible through various diagnostic utilities using the SNMP/IPX and SNMP/IP protocols. The print server also collects network statistics and error messages to aid in network management and troubleshooting.

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For Further Help

For information on subjects not included in this manual, see the following manuals which are shipped electronically on the HP JetDirect CD-ROM:

Documents on the HP JetDirect CDROM

HP JetDirect Print Server Administrators Guide

HP JetAmin Setup Guide

(For customers who have not yet migrated to Web JetAdmin)

Document Contents

■

TCP/IP Configurations (Chapter 3)

■

Using BOOTP/TFTP

■

Using DHCP

■

Using RARP

■

Using the

■

Using Telnet

■

Configuring for LPD Printing (J4101B

arp

and

ping

only) (Chapter 4)

■

Printing on Windows DLC/LLC Networks (Appendix C)

Set up printers on the following networks:

■

Novell NetWare

■

Microsoft Windows 95, 98, 2000, NT

commands

Network Printing Basics

Networks consist of computers connected together to share information and resources, such as printers. There are two ways to share printers on a network: Client-Server and Peer-to-Peer.

Network Printing Configurations

On a client-server network, client computers send print jobs to the use of each printer. This is typically used in medium to large networks where dedicated servers are used to manage printing needs of many users. Client-server networks use network operating systems (NOSs) such as Novell NetWare and Microsoft Windows NT or 2000 Server.

Peer-to-peer printing

Client-Server printing

dedicated server

computers that control

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Network Printing Basics 3

On a peer-to-peer network, dedicated servers are not used. Instead, each computer is configured to send print jobs to the printer directly. This is more suitable for smaller networks. On peer-to-peer networks, users configure their Microsoft Windows 95, 2000, or NT systems to print directly to the printer. Note that peer-to-peer printing can be configured on a client-server network. For example, a small workgroup might use peer-to-peer printing even though it is connected to an enterprise-wide clientserver network.

Regardless of the network type (client-server or peerto-peer), your computers and printers must use a common language, or network protocol to communicate with each other. The most common protocols are popular by Novell NetWare networks, and

(Internet Packet Exchange), made

IPX

TCP/IP

(Transmission Control Protocol/Internet Protocol), made popular by the Internet. The print server supports these and other popular network protocols.

For More Information

For more information about general network printing and other network information, see the

3Com OfficeConnect Network Assistant CD-ROM

shipped with your print server.

Configuration for Network Printing

■

If you are on a Novell NetWare (client-server)

network, you can configure the NetWare server

and the print server for network printing using

HP JetDirect software. Then configure the network

clients for printing.

■

If you are setting up client-server printing on a

Microsoft Windows 95, 98, 2000, or NT network,

you configure your Windows 95, 98, 2000, or NT

server for printing using HP JetDirect software,

then share the printer with client computers.

■

If you are setting up peer-to-peer printing on a

Microsoft Windows 95, 98, 2000, or NT network,

you simply configure each Windows 95, 98, 2000,

or NT client to print directly to the printer using

HP JetDirect software.

For more information, see the

Administrators Guide

shipped on the HP JetDirect CD-

HP JetDirect Print Server

ROM.

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Components and Features

■

Bidirectional parallel port (IEEE 1284).

■

Network port (Ethernet or Fast Ethernet): J4101B: one RJ-45 for 10Base-T or 100Base-TX J4102B: one RJ-45 for 10Base-T

■

Test button (sends print server configuration page).

■

LEDs on front: Alert, Power, Status, Activity, and Speed.

Power Module: Provides power to the print server. HP JetDirect CD-ROM: Contains software for configuring the

print server for network printing, a detailed software installation guide, a detailed hardware configuration guide, product documentation, and a make-disk feature.

Installation and Configuration Guide: (This manual.) Explains how to install the print server.

Transmission Media

IEEE 802.3 Ethernet

IEEE 802.3 Fast Ethernet

*For 10Base-T, the print server works only with a 10Base-T LAN hub or concentrator that supports link beat (link test pulse) signals.

10Base-T Four pairs of unshielded twisted-pair

Category 3, 4, or 5 cable with RJ-45 connector.*

100Base-TX For J4101B only: Four pairs of

unshielded twisted-pair Category 5 cable with RJ-45 connector for 10 or 100 Mbps operation.

Supported Network Environments

Network Operating System Protocol(s)

Novell NetWare (3.11, 3.12, 3.2, 4.x, 5.x) IPX/SPX Novell NetWare 4.x with NDPS IPX/SPX Novell NetWare 5.x with NDPS IPX/SPX, TCP/IP Apple EtherTalk (Mac OS, System 7 and above)*

(printers with bidirectional parallel ports (IEEE

1284)) Artisoft LANTastic Powersuite** DLC/LLC IBM OS/2 Warp*,** TCP/IP, DLC/LLC Microsoft Windows 2000, NT (3.51, 4.0)

peer-to-peer or client server Microsoft Windows 95, 98 (peer-to-peer) IPX/SPX, TCP/IP RedHat Linux 5.0, 5.1, 5.2, 6.0* TCP/IP Solaris (2.5x through 2.6 (SPARCsystems only))*,** TCP/IP HP-UX (10.x, 11.x)* TCP/IP SCO UNIX v/386*,** TCP/IP IBM AIX 3.25 and later*,** TCP/IP MPEiX*,** TCP/IP Other operating systems that support LPD* TCP/IP HPs Internet printing solution (IPP)* TCP/IP

*Supported with the HP JetDirect 300X OfficeConnect (J4101B). **For connectivity support, contact your operating system vendor.

EtherTalk

DLC/LLC, TCP/IP, IPX/SPX

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Network Printing Basics 5

Hardware Requirements Hewlett-Packards Customer Support

HP JetDirect 300X OfficeConnect

HP JetDirect 170X OfficeConnect

Printer or plotter Bidirectional parallel port (IEEE 1284) (or

Recommended HP cables and part numbers

Power Module (Included)

J4101B (Ethernet 10Base-T or 100Base-TX)

J4102B (Ethernet 10Base-T)

parallel-to-serial adapter for serial ports)

2 meter A-to-B parallel cable (C2950A) 3 meter A-to-B parallel cable (C2951A) 3 meter A-to-C parallel cable (C2946A)

See Appendix A for the power module for your country.

Electronic Services Hewlett-Packard provides electronic services to obtain software updates and product information.

For the latest information about HP JetDirect print servers and software, visit HPs Electronic Support Center on the Web. Current information for HP printers and JetDirect print servers are available through the following electronic sources:

World Wide Web

Customer Care User Forum

HP Distribution Center

FTP Site Download printer drivers and upgrades from

Access HP's Customer Care Center online at: http://www.hp.com/support/net_printing

To participate in a user forum disucssing ideas and suggestions for using the HP JetDirect print server, go to: http://www.hp.com/go/forums Select Network Printing Support Forum. Then select the appropriate product.

Order drivers and upgrades for HP printers by calling the HP Distribution Center at (805) 2575565 (USA only).

HP's anonymous FTP site at: ftp.hp.com/pub/networking/software

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HPs Customer Care In-Country Numbers

Australia + 61 3 8877 8000 Austria + 43 (0)7114 201080 Belgium (Dutch) + 32 (0)2 626 8806 Belgium (French) + 32 (0)2 626 8807 Canada 905 206 4663 P.R. of China + 86 (0)10 6564 5959 Czech Republic + 42 (0)2 61307 310 Denmark + 45 39 29 4099 Finland + 358 (0)203 47 288 France + 33 (0)1 43 62 34 34 Germany + 49 (0)180 52 58 143 Hong Kong 800 96 7729 Hungary + 36 1 343 0310 India + 91 (0)11 682 6035 Indonesia + 62 (0)21 350 3408 Ireland + 353 (0)1 662 5525 Israel + 972 (0)9 9524848 Italy + 39 02 264 10350 Japan + 81 (0)3 3335 8333 Korea + 82 (0)2 3270 0700

Malaysia + 60 (0)3 295 2566 Mexico 01 800 472 6684 Netherlands + 31 (0)20 606 8751 New Zealand + 64 (0)9 356 6640 Norway + 47 22 11 6299 Penang 1 300 88 00 28 Philippines + 63 (0)2 867 3551 Poland + 48 22 519 06 00 Portugal + 351 (0)1 318 00 65 Russia + 7 095 916 98 21 Singapore + 65 (0)272 5300 Spain + 34 902 321 123 Sweden + 46 (0)8 619 2170 Switzerland + 41 (0)848 80 11 11 Taiwan (R.O.C.) + 886 (0)2 2717 0055 Thailand + 66 (0)2 661 4000 Turkey + 90 212 224 59 25 United Kingdom + 44 (0)171 512 52 02 USA 208 323 2551 Vietnam + 84 (0)8 823 4530 For all other countries, contact your reseller.

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NSTALLING THE

FFICECONNECT

Introduction

To install the print server, complete these tasks:

■

Record the serial number and MAC address

■

Use the rubber feet

■

Install the hardware (page 7)

■

Use the HP JetDirect CD-ROM to set up your network printer (see Chapter 3)

Recording the Serial Number and MAC Address

Write down the serial number and MAC Address (on the bottom of your print server) on the inside of your manual cover. You might need these when calling for customer support.

Using the Rubber Feet

Included with your print server are four self-adhesive rubber feet that prevent your print server from sliding around on a surface. Stick the feet at each corner on the bottom of your print server.

HP J

RINT

ETDIRECT

ERVERS

Wall Mounting the Print Server

There are two slots on the bottom of the print server for wall mounting. You can mount the print server with the connectors facing either up or down.

Hardware Installation

To install the HP JetDirect 300X or 170X OfficeConnect print server, you need to complete these steps:

■

Verify that your printer parallel port works properly.

■

Connect the print server to the network.

■

Connect the print server to the printer.

■

Generate a print server configuration page.

For information about LEDs on the print server, see page 9.

300X

AND

170X

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Follow these steps to install the print server.

To ensure your printer works properly, do one of the following:

■

send data through the parallel port of the printer you are connecting to the print server

■

or, generate a printer self-test page (see your printer manual for instructions)

Switch off the power for the printer.

Connect the print server to the network with a 10Base-T network cable.

Connect the print server to the printer with a IEEE 1284 parallel cable (see Appendix A for cable part numbers).

Plug the power module into the power receptacle in the back of the print server.

Plug the power module into the wall outlet. Since there is no power switch, the print server is switched on after you plug it in.

Check the LEDs on the front of print server. The Status LED should be greeneither steady or blinking.

If the internal self-test failed, the Activity LED will be on and the Status LED will be off. For troubleshooting information, see Chapter 4.

Wait about 10 seconds. Check the speed LED(s) on the back to verify that one is lit.

Switch on the power for the printer to begin printing. After you have installed the print server, you are ready

to print a configuration page to verify the installation.

Printing a Configuration Page

Follow these steps to print a configuration page for the print server:

Press the

The configuration page should print. If it does not,

Test

button on the back of the print server.

see Chapter 4 for troubleshooting information.

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Introduction 9

LEDs

Alert, Status, and Activity LEDs

If the Alert LED is...

Off Off Off Not receiving power. Off On Off On; no LAN activity

Off On Blinking On; LAN activity detected. On Off On

Off Blinking Off Encountering one of the

Off On On On; heavy LAN activity

Operating Speed L E Ds (10Base-T or 100Base-TX) 10 Base-T

LED (left)

Off Off or N/A No link established. On Off or N/A Link established at 10 Mbps.

If the Status LED is...

And the Activity LED is... Then the print server is...

detected.

Encountering a fault during

(Solid)

self-test or operation.

following conditions:

running a self-test.

■

not configured.

■

not able to attach to the

■

network.

detected.

100 Base-TX LED (right) Then the print server has...

Off On or N/A Link established at 100 Mbps.

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HP S

OFTWARE

Introduction

HP provides a variety of software solutions to set up or manage your HP JetDirect-connected print server(s).

The HP JetDirect CD-ROM, shipped with your print server, provides the fastest and easiest way to install your print server. For additional options, see the appropriate sections in this chapter.

HP JetDirect CD-ROM

The HP JetDirect CD-ROM contains software, documentation, registration, and licensing information for your HP JetDirect print server.

OLUTIONS

■

Install other HP software for network printer

installation and management

On the HP JetDirect CD-ROM, there may be software that is not supported with the HP JetDirect 170X OfficeConnect Print Server. Please see page 4 for supported operating systems.

To Run the CD-ROM Installation Utility

On Windows 95, 98, 2000, and NT systems, insert the CD-ROM into your CD-ROM drive. Wait for the installation utility to automatically start, or run SETUP.EXE from the root directory of the HP JetDirect CD-ROM.

Using this CD-ROM on Windows-based systems, you can do the following:

■

Choose the quick setup

■

View documentation for your print server

Install Network Printer

option for

Select the option you desire and follow the instructions on the screen.

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To Quickly Set Up Your Printer

To quickly set up your print server and system for network printing, follow these steps:

Run the HP JetDirect CD-ROMs installation utility.

Select

Install Network Printer

and follow the

instructions on the screen.

When prompted, print a test page to verify printer setup.

To View Documents on the CD-ROM

Several HP JetDirect print server documents, including

HP JetDirect Print Server Administrators Guide

the are provided on the CD-ROM in Adobe Acrobat Reader format (*.pdf files). These documents can be accessed using the CD-ROM utility.

Run the CD-ROM utility.

Select

View Documentation

. The Acrobat Reader will run and will display the HP JetDirect Documentation home page.

Click on the document that you want to view.

For other supported operating systems, you can access the documentation files directly from the \manuals directory on the CD-ROM. The Adobe Acrobat Reader for your system must be installed and available on your system. If you have difficulty viewing documents, upgrade to the latest released version of Acrobat Reader.

Software Solutions Table

The following table introduces various software solutions. Details are in the following sections.

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Software Solutions Table 13

Operating Environment Function Remarks

Install Network Printer Wizard Windows 95, 98

Windows 2000, NT 4.0 NetWare 3.x, 4.x, 5.x

HP Web JetAdmin (Internet access required) Windows NT, 2000

HP-UX** Solaris** Red Hat Linux** NetWare* OS/2 Warp** Windows NT 3.51* *Supports print path

creation (OS/2, NT

3.51), queue creation (NetWare), and peripheral management from HP Web JetAdmin hosted on Windows 2000 or NT 4.0

**For J4101B only

Install a single network printer on a peer-to-peer or client-server network

Remote installation, configuration, and management of HP JetDirectconnected print servers, non-HP printers that support the standard MIBs, and printers with embedded web servers

Alerts and consumables management

Remote firmware upgrades for HP JetDirect print servers

Simple printer installation

Runs from CD-ROM

HP’s preferred solution for ongoing management and installation of multiple printers-anywhere on your intranet

Browser-based management

More information: http://www.hp.com/

support/net_printing

Operating Environment Function Remarks

HP Network Printer Installer Windows NT 4.0

TCP/IP only

Allows automatic, ongoing discovery and client installation of HP JetDirectconnected printers as they are added to the network

Allows automatic notification and installation of shared printers for Windows 95, 98, and NT clients

Simple or automatic printer installation service

Requires IP multicast-enabled HP JetDirect print server (firmware version X.06.00 or later)

More information: http://www.hp.com/ support/net_printing

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Operating Environment Function Remarks

HP Internet Printer Connection (for J4101B only) Windows 2000 or

NT 4.0 (Inte l) TCP/IP only

Printing via the Internet to Internet Printing Protocol (IPP)-enabled HP JetDirect-connec ted printers

Allows economical distribution of high-quality hardcopy documents over the Internet, replacing fax, mail, and overnight services

Requires HP JetDirect print server (firmware version X.07.17 or later)

More information: http://www.hp.com/

support/net_printing

Operating Environment Function Remarks

HP IP/IPX Printer Gateway NetWare 4.x, 5.x

TCP/IP or IPX/SPX

HP Network Port for NT (DLC/LLC) Windows NT

(DLC/LLC)

Simplified installation, printing, and bidirectional management of HP JetDirect-connec ted printers under Novell Distributed Print Services (NDPS)

Allows automatic discovery and installation of HP JetDirect-connec ted printers into NDPS via IPX

Windows NT network printer setup on DLC/LLC networks

Frees up user licenses

Allows disabling of SAPs to reduce network traffic

For IPX printing, requires HP JetDirect firmware version X.03.06 or later

More information: http://www.hp.com/

support/net_printing

More information: See Appendix C in the

HP JetDirect Print Server Administrator’s Guide

included on the HP JetDirect CD-ROM

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HP Web JetAdmin

HP Web JetAdmin allows you to use a Web browser to install, view, manage, and diagnose devices connected to an HP JetDirect print server or any standard printer MIB devices.

For information about a procedure or window in the HP Web JetAdmin software, see the online help.

System Requirements

HP Web JetAdmin software runs on Microsoft Windows NT and 2000, HP-UX, Solaris, and Red Hat Linux systems. For information on supported operating systems and browser versions, access HP Customer Care Online at http://www.hp.com/go/webjetadmin/.

When installed on a supported host server, HP Web JetAdmin can be accessed from any client through a supported web browser by browsing to the HP Web JetAdmin host. This allows printer installation and management on Novell NetWare and other networks.

HP Web JetAdmin 15

Installing HP Web JetAdmin Software

Before installing the HP Web JetAdmin software, you must have domain administrator or root privileges:

1 Download the installation files from HP Customer

Care Online at http://www.hp.com/go/webjetadmin/. Download the installation files from HP's Customer Care Center online at http://www.hp.com/go/webjetadmin/.

2 Follow the instructions on the screen to install the

HP Web JetAdmin software.

Installation instructions are also contained in the HP Web JetAdmin install file.Installation instructions are also contained in the HP Web JetAdmin README file and in the online help.

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Verifying Installation and Providing Access

■

Verify that the HP Web JetAdmin software is correctly installed by navigating to it with your browser as shown in the following example:

http://server.domain:port/

server.domain

where web server and

port

is the host name of your

is the port number assigned

during installation.

■

Provide users access to HP Web JetAdmin software by adding a link to your web servers home page that is addressed to HP Web JetAdmins URL. For example:

http://server.domain:port/

Configuring and Modifying a Device

Using your browser, navigate to HP Web JetAdmins URL. For example:

http://server.domain:port/

Follow the instructions on the appropriate home page to configure or modify your printer. These instructions show you how to configure the printer and set up a printer for printing.

You can also substitute the TCP/IP address for the

server.domain

Removing HP Web JetAdmin Software

To remove HP Web JetAdmin software from your web server, use the uninstall program provided with the software package.

HP Network Printer Installer 2.0

The HP Network Printer Installer v2.0 provides a method for automatic installation and setup of a printer when it is connected to the network. This software is designed to operate in conjunction with HP JetDirect print servers that support IP multicast. IP multicast is available on newer HP JetDirect External Printer Servers (firmware revision x.06.00 or greater). If you do not have HP JetDirect Print Servers installed that support multicast, your printers will not be recognized by the software and will not be automatically installed.

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Features

The HP Network Printer Installer v2.0 is designed for operation on Windows NT 4.0 and requires TCP/IP. When installed on a Windows NT 4.0 computer, the HP Network Printer Installer v2.0 provides the following optional features:

■

Automatic recognition of a new printer on the network.

■

Two modes for printer installation are available:

■ Interactive  when a printer is selected for

installation, a printer set-up wizard is displayed to allow the user to customize the printer's installation settings (such as: driver, port, share, IP address, etc.).

■ Automatic  when a printer is connected to the

network and assigned an IP address, the following actions occur:

■

A new printer driver will be installed if one

does not already exist. This is an interactive process.

■

A port will be created.

■

A share will be created.

■

The printer will be added to the

folder.

Printers

HP Network Printer Installer 2.0 17

■

Point and Print support (Microsofts automatic printer driver download feature) is provided for Windows 95/98 and Windows NT clients.

■

E-mail notification is available:

■ The software can send an e-mail message to the

administrator if intervention is required to install a printer.

■ The administrator can configure the software to

send an e-mail message to notify clients that a printer is available for installation. The message includes an attachment to run the install program on client machines.

■

The HP Network Printer Installer v2.0 can be configured to match the network configuration.

■ The service can be installed on multiple servers

per subnet.

■ Each service can support multiple ranges of IP

addresses.

■ A range of IP addresses can be assigned a name

prefix, such as B1_ so that all printers and shares in that range will automatically be assigned consistent names.

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Installation

The HP Network Printer Installer v2.0 is designed for operation on a Windows NT 4.0 computer. This software can be installed for either client/server or peer-to-peer operation. The

Key Features

document should be read after installation. It provides information about possible network configurations and options for installing the HP Network Printer Installer v2.0. To access the click

Start, Programs, HP Network Printer Installer

then click

Key Features

document,

Installation procedures for the HP Network Printer Installer v2.0 vary, depending on the source of the software. The software and setup instructions are available from the HP JetDirect CD shipped with the HP JetDirect Print Servers.

HP Internet Printer Connection Software for Windows NT (For J4101B only)

You can now send high-quality print jobs over the Internet directly to any printer that is equipped with an HP JetDirect print server that supports Internet Printing Protocol (IPP). Simply use the HP Internet Printer Connection software for Windows NT or 2000 to set up your system.

To set up a print path from a Windows NT or 2000 system to an Internet printer, use one of the following methods:

■

Use a supported Web Browser (such as Netscape Navigator or Microsoft Internet Explorer ) to view the embedded web server on the HP JetDirect print server. Contact your network administrator to get the IP address or URL of the printer and browse to

the print servers web page. Click on the

Printing Install Wizard

link. This link executes an

Internet

installation wizard that automatically sets up a print path between your computer and the printer.

■

Download the HP Internet Printer Connection software from HP Customer Care online at http://www.hp.com/go/print_connect.

To install the software and set up the print path to the printer, follow the instructions provided with the software. Contact your network administrator to get the IP address or URL of the printer to complete the setup.

The network administrator must configure the firewall to accept IPP requests before inbound requests from the software can travel through the firewall. There is no security implementation.

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Features

Features and benefits provided by the Internet Printer Connection software are:

■

High-quality, time-sensitive documents

■

Full color or black and white documents

■

A fraction of the cost of current methods

■

Extends the traditional LAN printing model to that of an Internet Printing Model

■

This technology may begin to replace traditional methods of sharing and distributing hardcopy information such as fax, mail or overnight services

■

IPP requests can travel outbound through firewalls

System Requirements

■

Computer running Microsoft Windows NT 4.0 or 2000 (Intel based)

■

IPP-enabled HP JetDirect print server (firmware must be at revision x.07.16 or later)

Supported Browsers

■

Microsoft Internet Explorer 4.0 with SP1 or later

■

Netscape Navigator 4.06 or later

HP IP/IPX Printer Gateway for NDPS 19

Supported Proxies

■

Web proxy with support for HTTP v1.1 or later (may not be needed if printing over an intranet)

HP IP/IPX Printer Gateway for NDPS

NDPS (Novell Distributed Print Services) is a printing architecture developed by Novell, in partnership with Hewlett-Packard. NDPS simplifies and streamlines the administration of network printing. It eliminates the need to set up and link print queues, printer objects, and print servers. NDPS is managed through a NetWare Administrator snap-in which allows the administrator to manage networked printers within the NetWare 4.11, intraNetWare, and NetWare 5 environments from a single location.

The HP IP/IPX Printer Gateway is an NLM developed by HP to provide functionality and compatibility with Novell's NDPS. It seamlessly integrates HP JetDirectconnected printers into the NDPS environment. Using the HP Gateway, an administrator can view statistics, configure gateway settings, and configure printing for HP JetDirect-connected printers.

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Features

■

Smart detection of printers in the NetWare 4.11, intraNetWare, and NetWare 5 environments

■

Automatic installation of printers using IPX/SPX

■

Automatic installation of printers using IPX

■

Tight integration with Novell's NDS and NWAdmin

■

Status updates from printers

■

Simplified Automatic Driver Download

■

Reduced SAP Traffic

■

Reduces the number of required NetWare User Licenses

■

Native TCP/IP printing with NetWare 5

Supported Clients

NetWare 5.x with NDPS

■

Novell Client 3.0 (or later) for Windows 95/98

■

Novell Client 4.5 (or later) for Windows NT and 2000

NetWare 4.11 with NDPS

■

Novell Client 2.2 (or later) for Windows 95

■

Novell Client 2.2 (or later) for DOS and Windows (for Windows 3.1x support)

The HP IP/IPX Printer Gateway ships in box with Novell NetWare 5.x and supports Novell's second release of NDPS. It also supports NetWare 4.11 and intraNetWare, both with NDPS already installed.

For more information (including access to the HP IP/IPX Printer Gateway software and the User Guide), access HP Customer Care Online (http://www.hp.com/support/net_printing).

EtherTalk or LocalTalk Networks (Mac OS) (For J4101B only)

This section describes installing printer software for Mac OS-compatible computer systems. It also explains how to use the HP LaserJet Utility to configure HP printers connected to an AppleTalk network through an HP JetDirect print server. This section also explains how to use the Chooser to select and set up a Mac OS computer to print to your HP printer.

Page 27

EtherTalk or LocalTalk Networks (Mac OS) (For J4101B only) 21

Installing the Printer Software

If the HP LaserJet Utility was included on your printers CD-ROM, see your printer documentation for installation instructions, then skip to the next section to configure the printer.

If you are installing the HP LaserJet Utility from the HP JetDirect CD-ROM, use the following installation instructions.

If you are installing the HP LaserJet Utility from a source other than the CD-ROM, see the README file that accompanies the software for installation instructions.

Automatic virus detection programs might interfere with the installation of this software. Turn off any such programs that are active on your Mac OS computer before proceeding with the installation process.

1 Insert the CD-ROM into the CD-ROM drive. 2 In the

HP Installer

window, double-click the installa-

tion icon for the software in the language you want.

3 Follow the instructions on the screen.

For more information about configuring your printer driver, see the online documentation provided on the CD-ROM that came with the printer.

Configuring the Printer

The HP LaserJet Utility allows printer settings such as printer name and preferred zone to be configured from your Mac OS system. Hewlett-Packard recommends that only network administrators use the printer configuration capabilities of this utility.

If this printer is to be serviced by a print spooler, set up the printer's name and zone before configuring the spooler to capture the printer.

Running the HP LaserJet Utility

1 With the printer turned on and online, and the print

server connected to the printer and to the network, double-click the

HP LaserJet Utility

icon.

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If the printers name is not listed as the target printer, click

Select Printer

Select a Target Printer

. The

window appears.

■

Select the zone, if necessary, from the

Zones

list in which the printer resides. The zone the printer is in is shown on the configuration page. See the hardware installation guide for your print server or your printer's getting started guide for instructions on printing a configuration page.

■

Select the printer from the

Available Printers

and clickOK.

Verifying Network Configuration

To verify your current network configuration, print a configuration page. If you have not printed a configuration page from your printer, see the hardware installation guide for your print server or your printers getting started guide for instructions. If your printer has a control panel, make sure a message appears on the control panel for at least 1 minute, then print the page. The current configuration is listed under AppleTalk Status on the configuration page.

AppleTalk

list

READY

If you have multiple printers on your network, you need to print a configuration page to identify the printers name and zone.

Renaming the Printer

The factory supplies a default name for your printer.

Hewlett-Packard highly recommends that you rename your printer to avoid having multiple printers with similar names on your network

You can name your printer anything you likefor example, Michaels LaserJet 5M. The HP LaserJet Utility has the ability to rename devices located in different zones, as well as the local zone (no zones need to be present in order to use the HP LaserJet Utility).

Select the The

Select

Click

Type the new name.

Settings

Please select a setting:

Printer Name

. The

Edit

icon from the scrolling icon list.

dialog appears.

in the list.

Set Printer Name

dialog box appears.

The name may be up to 32 characters in length. A warning beep indicates that an illegal character was typed.

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EtherTalk or LocalTalk Networks (Mac OS) (For J4101B only) 23

Click OK.

If you try to name your printer the same name as another printer, an alert dialog box appears directing you to select another name. To select another name, repeat steps 4 and 5.

6 If your printer is on an EtherTalk network, continue

with the next section, Selecting a Zone.

7 To exit, select

Quit

from the

File

menu.

Notify everyone on your network of the new name for your printer so they can select the printer in the Chooser.

Selecting a Zone

The HP LaserJet Utility allows you to select a preferred zone for your printer on a Phase 2 EtherTalk network. Instead of your printer remaining on the default zone, which is set by the router, this utility lets you select the zone on which your printer appears. The zones on which your printer can reside are limited by your network configuration.

The HP LaserJet Utility only enables you to select a zone that is already configured for your network.

Zones are groups of computers, printers, and other AppleTalk devices. They can be grouped by physical location (for example, Zone A may contain all the printers on the network in building A). They may also be grouped logically (for example, all printers used in the finance department).

If you are using LocalTalk, skip this section, select

Quit

from the

menu, then go to Selecting Your

File

Printer.

1 Select the

The

2 Select

Settings

Please Select a Setting:

Printer Zone

Select a Zone

3 Select your preferred network zone from the

list and click

Zone:

4 To exit, select

icon from the scrolling icon list.

dialog box appears.

in the list and click

dialog box appears.

File

menu.

Quit

Set Zone

from the

Edit

Notify everyone on your network of the new zone for your printer so they can select the printer in the Chooser.

. The

Select a

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Selecting Your Printer

Select the

Select the printer icon for use with your printer. If the

Chooser

from the

Apple

menu.

appropriate printer icon does not appear in the Chooser, or you are not sure which icon to select for your printer, see Installing the Printer Software in this chapter.

If AppleTalk is not active, an alert dialog box appears on your screen. Select OK. The

Active

button turns

on.

If your network is linked to other networks, the

AppleTalk Zones

list dialog box appears in the

Chooser.

If applicable, select the zone in the

AppleTalk Zones

scrolling list where your printer is located.

Select the printer name you want to use from the list of printer names in the upper-right area of the Chooser. If the printers name does not appear in the list, make sure the following tasks have been performed:

■

the printer is turned on and is online.

■

the print server is connected to the printer and to the network.

■

the printer cable connections are secure.

READY

message should appear if the printer has a control panel display. See the chapter on Troubleshooting for more information.

If your printer is the only name listed in the dialog box, you must still select it. Your printer

remains selected until you select a different printer with the Chooser.

Click

Setup

in the Chooser; then, if

Create

prompted, select the appropriate PostScript Printer Description file (PPD) for the printer. For more information, see the online documentation

Printing Guide)

Set

Background Printing to ON

If background printing is turned

(HP LaserJet

OFF

when you send a print job to the printer, status messages appear on your screen and you have to wait until the messages clear before continuing your work. If background printing is turned ON, the messages are redirected to the PrintMonitor and you can continue working while the printer is printing your job.

Page 31

Exit the Chooser. To display your user name on the network when you

are printing documents, go into the Control Panel on your Mac OS computer, select

Sharing Setup

type your owner name.

Testing the Configuration

1 Select

Print Window

window is open, select The

2 Click

dialog box appears.

from the

File

Print Desktop

menu, or if no

If the printer prints the job, you have connected your printer to your network correctly. If your printer does not print, see the chapter on Troubleshooting.

EtherTalk or LocalTalk Networks (Mac OS) (For J4101B only) 25

, then

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Page 33

SING THE

Introduction

HP JetDirect OfficeConnect print servers (J4101B, J4102B) contain an embedded web server that can be accessed through a supported web browser on an intranet. The embedded web server provides access to configuration and management pages for the print server and the attached peripheral device.

MBEDDED

ERVER

Using a Browser to Access the Embedded W eb Server

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Supported Web Browsers

■

Windows 95, 98, 2000, and NT 4.0:

■

Netscape Navigator 4.0, 4.01, 4.02, 4.03, 4.05,

4.06, 4.07, 4.08

■

Netscape Communicator 4.5, 4.51

■

Microsoft Internet Explorer 4.0 with update version SP1, 4.5x, 5.0

■

HP-UX (J4101B only):

■

Netscape Navigator 4.0, 4.01, 4.02, 4.03, 4.05,

4.06, 4.07, 4.08

■

Netscape Communicator 4.5, 4.51, 4.6

■

Sun Solaris (J4101B only):

■

Netscape Navigator 4.0, 4.01, 4.02, 4.03, 4.05,

4.06, 4.07, 4.08

Supported HP Web JetAdmin Versions

HP Web JetAdmin is a printer installation and management application for intranets and is available from the HP Customer Care (www.hp.com/go/support).

HP Web JetAdmin version 4.0 or later is recommended for operation with the HP JetDirect embedded web server.

Page 35

Viewing the Embedded Web Server

Viewing the Embedded Web Server 29

After an IP address is established on the print server, perform the following steps:

Before you can use the embedded web server, the print server must be configured with an IP address.

There are many ways to configure an IP address on the print server. For example, you can

automatically

configure IP parameters over the network using BootP (Bootstrap Protocol) or DHCP (Dynamic Host Configuration Protocol) each time the printer is turned on. Or, you can

manually

configure IP parameters using the printers control panel (for selected printers), Telnet, HP Web JetAdmin or other management software.

If the print server does not receive its IP configuration within two minutes, a default IP address is automatically assigned: 192.0.0.192. This address is not a valid IP address for your network but can be used to initially access the print server. However, to use the default IP address, you must temporarily set up your system with the same IP

network number

establish a route to it.

1 Run a supported version of your web browser. 2 Enter the IP address of the print server as the URL (the

one displayed in the following screenshot is an example only).

3 The HP JetDirect main web page will be displayed. 4 Click the 

 icon on the web page for more infor-

mation.

Changes to the IP address and other parameters will close the connection to the embedded web server. To re-establish a connection, use the new IP address.

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Special Features

■

HP JetDirect OfficeConnect 300X Print Server supports HPs Internet printing solution (IPP). In addition, HP provides software to configure Windows 95, 98, and NT clients for Internet printing. To automatically install the software and set up your system for printing to the printer, click

Internet Printing Install Wizard

■

HP JetDirect OfficeConnect print servers provide scanning capabilities for selected HP All-in-One peripherals: the HP LaserJet 1100A, the OfficeJet Pro Series (basic image scanning), and the OfficeJet R40 and R60. When connected to a supported peripheral, a Scan button provides you with access to the scanning feature. For more information, click on the

■

If your printer has been discovered through HP Web JetAdmin 4.0 (or later), the embedded web server on the print server will provide a link to HP Web JetAdmin for management of this and other HP JetDirect or HPJetDirect OfficeConnect devices on the network.

■

A link to the HP JetDirect Print Server web page is provided. Simply click on the HP logo.

4: U

SING THE EMBEDDED WEB SERVER

tab on the Scan page.

Help

Page 37

FT P P

RINTING

Introduction

FTP (File Transfer Protocol) is a basic TCP/IP connectivity utility to transfer data between systems. FTP printing is a way to use FTP to send print files from a client system to an HP JetDirect-connected printer. In an FTP printing session, the client connects and sends a print file to the HP JetDirect FTP server which in turn passes the print file to the printer.

The HP JetDirect FTP server can be enabled or disabled through a configuration utility, such as Telnet.

Requirements

FTP printing requires the following:

■

HP JetDirect print servers with firmware version x.08.xx or later.

■

TCP/IP client systems with FTP that complies with RFC 959.

For the most recent list of tested systems, visit the HP Customer Care Online at www.hp.com/support/net_printing.

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Print Files

The HP JetDirect FTP server transfers print files to the printer but does not interpret them. For proper printing, print files must be in a language recognized by the printer (such as PostScript, PCL, or unformatted text). For formatted print jobs, you must first print to a file from your application using the driver for the selected printer, then transfer the print file to the printer through an FTP session. For formatted print files, use binary (image) type transfers.

Using FTP Printing

FTP Connections

Similar to standard FTP file transfers, FTP printing uses two TCP connections: a control connection and a data connection.

Control Connection

Using standard FTP, a control connection is opened by the client to the FTP server on the HP JetDirect print server. FTP control connections are used to exchange commands between the client and the FTP server. The HP JetDirect print server supports up to three control connections (or FTP sessions) simultaneously. If the number of allowed connections is exceeded, a message indicating that service is not available will be displayed.

FTP control connections use TCP port 21. Once an FTP session is opened, it remains active until either the client closes the connection or the connection is idle for 900 seconds (15 minutes).

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Using FTP Printing 33

Data Connection

A second connection, a data connection, is created each time a file is transferred between the client and the FTP server. The client controls the creation of a data connection by issuing the commands that require a data connection (such as FTP

ls, dir

put

commands).

Although the

and

dir

commands are always accepted, the HP JetDirect FTP server supports only one data connection for printing at a time.

The transmission mode for an FTP data connection with the HP JetDirect print server is always in stream mode, which marks the end-of-file by closing the data connection.

Once a data connection is established, the file transfer type (ASCII or binary) can be specified. Although some clients may attempt to autonegotiate a transfer type, the default is ASCII. To specify the transfer type, enter the

bin

ascii

command at the

ftp

prompt.

FTP Login

To start an FTP session, enter the following command from a MS-DOS or UNIX command prompt:

ftp <IP address>

where

is the valid IP address or node

name configured for the HP JetDirect print server.

If the connection is successful, the HP JetDirect model and firmware version will be displayed.

After a successful connection, the user is prompted for a login name and password. The default is the clients login name. The JetDirect FTP server will allow any user name. Passwords are ignored.

If login is successful, a message

230

will be displayed on the client system. In addition, the available HP JetDirect ports for printing will be displayed. HP JetDirect external print servers with multiple ports will display all available ports, with Port1 the default port. To change ports, use the FTP

(change directory) command. For an example of a successful login, see Example of an FTP Session.

Ending the FTP Session

To end an FTP session, type

quit

bye

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Commands

The following table summarizes commands available to the user during an FTP printing session.

Command Description

user <username>

cd <port#> <port#>

cd/ /

quit quit bye dir dir ls

pwd

specifies a user. Any user will be accepted and can print to the selected port.

selects a port number for printing. For HP JetDirect single-port print servers, only port1 is available. For multiport print servers, specify

port2

, or

port3

port1

(default),

specifies the root directory of the

HP JetDirect FTP server.

bye

terminates the FTP session

with the HP JetDirect print server.

or ls displays the contents of the current directory. If this command is typed in the root directory, a list of available ports for printing is displayed. For multiport print servers, the available ports for printing are

port1

(default),

port2

, and

Displays the current directory or the current JetDirect printing port.

port3

Command Description

put <filename>

specifies the file to send to the selected HP JetDirect print server port. For multiport print servers, a different port can be specified in the command:

put <filename> <port#>

bin

Configures an FTP binary (image) file transfer.

ascii

Configures an FTP ASCII file transfer. HP JetDirect print servers support only nonprint format control for character transfers

Ctrl-C

(standard values for spacing and margins are used).

Press the

Ctrl

and C keyboard keys simultaneously to abort the FTP service command and any transfer of data. The data connection is closed.

rhelp

Displays the FTP commands supported.

Page 41

Example of an FTP Session

This is an example of a typical FTP printing session:

System> ftp 150.10.2.101 Connected to 150.10.2.101. 220 JD FTP Server Ready Name (150.10.2.101:root): Kelli 331 Username OK, send identity (email name) as password. Password:

230- Hewlett-Packard J3265A FTP Server Version 1.0 Directory: Description:

--------------------------PORT1 (default) Print to port 1 (HP LaserJet 4000) PORT2 Print to port 2 (HP Color LaserJet

4500) PORT3 Print to port 3 (unknown device)

To print a file use the command: put <filename> [portx] or 'cd' to desired port and use: put <filename>

Ready to print to PORT1 230 User logged in.

Remote system type is UNIX. Using binary mode to transfer files. ftp> pwd 257 "/" is current directory. (default port is PORT1: HP LaserJet 4000) ftp> cd port1

Example of an FTP Session 35

250 CWD command successful ftp>pwd 257 "/PORT1" is current directory. (HP LaserJet 4000) ftp> bin 200 Type set to I ftp> put test 200 PORT command successful 150 Opening data connection... 226 Transfer complete. 18 bytes sent in 0.00 seconds (37.40 Kbytes/s) ftp> quit 221 Goodbye System> script done on Mon Apr 12 16:50:24 1999

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ROUBLESHOOTING

Introduction

You may need the following items to diagnose and correct problems with the your print server:

■

For Internet users, access HPs website for troubleshooting JetDirect print servers:

www.hp.com/support/net_printing.

Select your product type and number and, when displayed, select Then select

■

Your printers user guide

■

The detailed manuals included on the HP JetDirect CD-ROM

■

The print servers configuration page

■

Online help files

■

Diagnostics tools and utilities provided with your network software (such as Novells PCONSOLE or NWADMIN utilities)

Support Documents

Troubleshooting

The Print Server Configuration Page

The configuration page contains information about the status of your network and print server. The ability to print a configuration page is an indication that the hardware is operating correctly. Press the Tes t button

on the back of the print server to print a page. The configuration page is divided into six sections, as shown in the following table:

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Description Troubleshooting

Environment Firmware revision number, type of network,

LAN hardware address, port selection type,

speed, and manufacturing ID number. Print Server Lists error conditions or Ready. Network Statistics Packets received, framing errors, transmit

collisions, and other network statistics. IPX/SPX Novell NetWare frame types received. May

indicate if the print server is locking onto the

wrong frame type, that multiple frames are

using the same network number, and more. DLC/LLC See the

HP JetDirect Print Server

Administrators Guide

on the HP JetDirect

CD-ROM. TCP/IP For J4101B: for HP-UX, SunOS, and Solaris,

HP JetDirect Print Server

see the

Administrators Guide

on the HP JetDirect

CD-ROM. Apple EtherTalk For J4101B: see the

Administrators Guide

HP JetDirect Print Server

on the HP JetDirect

CD-ROM.

Print Server Configuration Page

Envi ronment

Print Server Status

Network Statistics

IPX/SPX

DLC/LLC

TCP/IP

Apple EtherTalk

Page 45

Resetting Configuration to Factory Defaults 39

Resetting Configuration to Factory Defaults

Once you configure your print server, the configuration settings are retained in memory unless you manually reset them to factory defaults.

To reset the print server to factory defaults, follow these steps:

1 Unplug the power cord from the print server. 2 While holding down the

server, plug the power module into the print server and continue to hold down the seconds. Any user-configured settings will be erased.

button on the print

Tes t

button for five

Tes t

Troubleshooting Steps

Follow these overall steps to diagnose and resolve the problem:

■

Verify the printer works properly.

■

Verify the print server hardware works properly.

■

Verify that you can print to the printer when its attached directly to a PC.

■

Verify that the HP JetAdmin software is installed and runs properly.

I. Verify the printer works properly

■

Print a printer self-test page to make sure the printer works properly.

■

See your printer documentation to interpret the printer self-test page, and to diagnose and correct printer problems.

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II. Verify the print server hardware works properly

■

Attach the printer to the print server and attach the print server to the LAN (see Chapter 2 for more detailed instructions).

■

Press the print servers

Test

button to print a

configuration page.

■

Some third party printers may require the parallel mode be set to Centronics and parallel handshaking be set to NACK and BUSY before theyre able to print a self-test page correctly.

■

If a configuration page is printed, the print server is connected properly. Review the page for status and error messages. If the configuration page is not printed, see the next section.

III. Verify that you can print to the printer when its attached directly to a PC

■

Attach the printer to a PC locally using a parallel cable that you know works properly.

■

Print a file to the printer attached directly to your PC.

■

If the file still does not print, you may have a printer driver or parallel cable problem. For Internet users, access HPs website for troubleshooting JetDirect print servers: www.hp.com/support/net_printing. Select your product type and number and, when displayed, select Support Documents. Then select Troubleshooting.

■

See your printer documentation for a complete list of printer messages and corrective actions, and for instructions for printing a self-test page.

Page 47

IV. Verify JetAdmin software operation

■

See the Readme file shipped with HP JetAdmin for versions and system requirements.

■

See the checklist in this chapter for your operating system.

■

If youre still encountering problems, call HPs Customer Care In-Country Numbers for assistance (see Chapter 1).

Novell NetWare (non-NDPS)

The following steps list a general process for troubleshooting printer-related network problems using JetAdmin on a Novell NetWare network.

1 Log on as Supervisor or Admin at any workstation

before using JetAdmin:

2 Verify that the printer appears in the HP JetAdmin

software.

3 If the printer does not appear in the main window of

the HP JetAdmin software, click the main window, then click

New

printer model and verify that the printer address appears in the list of addresses. The printer address is

at the top of

Device

. Double-click the

Novell NetWare (non-NDPS) 41

LAN HW ADDRESS

the

of the print server (listed on

the print servers configuration page).

4 If the printer does not appear in steps 1 or 2, the

170X was not able to send a SAP (Service Advertising Protocol) request to the file server, or the print server did not respond to a roll call. This can be caused by a variety of things, but usually relates to cable or topology issues. Try the following:

■

First of all, check the SAP table on the file server with the Display Servers command.

■

Refresh JetAdmin.

■

Verify network cables, connections, and router configurations.

■

Verify the print server is receiving power and the printer is online.

■

Disconnect the DC power cord from the print server and then reconnect it. See if the print server shows up in JetAdmin.

■

Select

View

and the

tab and make sure the

Filters

intended print server is not excluded (such as, by printer model, printer address, network, printer capabilities, etc.).

■

Check the print servers configuration page for any network errors. (See page 45 for error messages.)

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■

Run the HP JetAdmin software from another workstation.

■

Are other print servers displayed in the list? If so, try connecting the print server where another JetDirect print server is currently working.

If the printer appears in the main window of HP JetAdmin, click the printer in the list of printers.

If the printer does not appear in the main window, but does appear in the list of unconfigured printers

Device, New

(

), configure the printer. Then click the

printer in the list of printers in the main window. Click

Device

at the main window, then click

to view the printers status. If the status indicates a printer problem such as paper out, paper jam, or toner out, resolve the problem, then continue. Click

to exit the window.

Double-click the printer in the list of printers, then click the network diagnostics information. Click

Diagnostics

tab to view the print server and

Expand All

then scroll through the window to view all of the information. Colored icons alert you to possible problems: red indicates a problem, yellow indicates a potential problem, and green indicates no current problem exists. Click

Cancel

or OK to exit the

window.

Summary

Click Click

Device

at the main window, then select

or the appropriate tab and verify the

Modify

following:

■

The print server is configured correctly.

■

The print server is configured for the appropriate set of queues.

■

The print server is set for the correct mode (Queue Server or Remote Printer).

Cancel

Click

or OK to exit the configuration pages.

With the printer highlighted in the list of printers, click

Device

at the main window, then click

Test Pa ge

to print a configuration page. Verify the configuration page prints successfully.

File Server Checklist

Is the file server up and running? If not, bring the file server up. See your network

software documentation for more information.

Are you logged into to the file server that you want the print server to service?

Verify that you have selected the correct file server;

whoami

type

at a DOS prompt.

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Novell NetWare (non-NDPS) 43

Server-to-Printer Connection Checklist

1 Are any of the queues to be served by that printer

disabled? Enable or eliminate queues and try printing again.

2 Is the data being sent to the printer?

Verify the print queue is not on hold and that the correct print server is the only one servicing the queue. Use PCONSOLE (see the NetWare documentation) to verify the configuration.

3 Is there an INITIALIZING message for IPX/SPX status on

the print servers configuration page? Wait several minutes and print another configuration

page. If the message persists, make sure any file servers, bridges, or routers on your network are operating correctly and make sure the network is correctly wired. If the message persists, there may be an unsupported frame type on your network.

4 Does HP JetAdmin report Unable to Connect to

Print Server? Use HP JetAdmin or PCONSOLE to confirm that the

print server and print queues are configured correctly. This includes verifying the print server name, remote printer number, remote printer configuration, and the queue name.

5 Can you see the print server on the network using

HP JetAdmin? Verify the frame type on the print server configuration

page. The print server supports the following frame types: ETHERNET_802.2, ETHERNET_802.3, ETHERNET_II, and ETHERNET_SNAP.

Workstation Checklist

1 Is the workstation running a supported client for

Novell NetWare connectivity? Make sure a supported Novell NetWare client is

installed and running on the workstation. See the Readme file for JetAdmin for more information.

2 Is your software application correctly configured to

print to the network printer? Make sure your software application is printing to the

correct port using the correct driver and that the port is configured correctly.

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Is the workstation connected to the shared queue for the network printer?

■

Use PCONSOLE to verify that a printed job is queued to the intended queue. (JetAdmin users in bindery mode: select the (

NetWare, Jobs/Queues, Properties

■

Use PCONSOLE to verify that a print queue is not

Device, Jobs

list

).)

on hold.

■

Use PCONSOLE to verify the print queue is being serviced by a print server.

Is Novells CAPTURE utility running? Use the CAPTURE or NPRINT command to send data

to the printer.

Is another printer taking jobs from the queue before the new printer can service the jobs?

Disassociate one of the 2 printers from the queue or make sure the print server has a unique name.

Microsoft Windows 95, 98, 2000, NT 3.51, 4.0 Checklist

■

For Internet users, access HPs website for troubleshooting JetDirect print servers: www.hp.com/support/net_printing. Select your product type and number and, when displayed, select Support Documents. Then select Troubleshooting.

■

Check the Readme file shipped with the HP JetAdmin software for troubleshooting information. Also, refer to the HP JetAdmin online help.

■

Check your network settings and verify that the proper protocols and services are configured.

■

Check that your print path (or port) is properly configured.

■

If you are using Windows 2000 or NT 4.0, verify that the printer is shared.

■

Verify that network and HP JetDirect settings on the print servers configuration page are correct.

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ESSAGES

Introduction

This chapter describes the messages, network statistics, and status that can be printed on a configuration page (also called a self-test page or configuration plot). If you have not printed a configuration page from your printer, see Chapter 2.

These messages include configuration information and error messages for:

■

Tab l e 7 -1 : Novell NetWare Configuration Messages

■

Table 7-2: General HP JetDirect Messages (status and error messages listed in alphabetical order)

For configuration messages for TCP/IP, DLC/LLC, and Apple EtherTalk/LocalTalk, see Chapter 7 in the HP JetDirect Print Server Administrators Guide included on the HP JetDirect CD-ROM.

See Chapter 6 for a description and illustration of the configuration page.

Novell NetWare Configuration M essages

Table 7-1 Novell NetWare Configuration M essages

Message Description

IPX/SPX STATUS:

DISABLED

READY

INITIALIZING

NOT IN USE MODE:

QUEUE SERVER REMOTE PRINTER

Indicates the current IPX/SPX protocol status. 16 Not Configured indicates the print server is ready to be configured for Novell.

DISABLED indicates that IPX/SPX was manually disabled.

READY indicates the HP JetDirect print server is awaiting data.

INITIALIZING indicates that the print server is registering the node address or name.

Code is in the middle of a download. The mode used by the print server.

QUEUE SERVER indicates that the print server receives data directly from the queue; REMOTE PRINTER, with the printer number following it, indicates that the print server emulates a Novell remote printer. If the printer is not configured, this field displays QUEUE SERVER.

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Table 7-1 Novell NetWare Configuration Messages

Message Description

NODE NAME: Queue Server Mode: The print server name.

This name must match a valid print server on the appropriate NetWare file server. The default name is NPIxxxxxx.

Remote Printer Mode: The name you gave the network printer when you configured it. The default name is NPIxxxxxx.

PORT x STATUS: READY: Print server is awaiting data.

INITIALIZING: Print server is registering the node address or name/type.

SERVER NAME: The name of the NetWare file server or print

server. If no name is displayed, the JetDirect print server has not been configured.

If the message UNABLE TO FIND FILE SERVER appears in the IPX/SPX STATUS: section of the configuration page, the SERVER NAME field identifies the JetDirect discovery method [NSQ] (Nearest Service Query) or [GSQ] (General Service Query) and the name of the proxy file server used to locate the configured bindery servers.

Table 7-1 Novell NetWare Configuration Messages

Message Description

IPX/SPX RETRANS:

NETWORK FRAME TYPE RCVD

Number of retransmissions necessary because a remote node did not acknowledge receipt of a frame sent to it. Excessive retransmissions may degrade performance, cause 40 ERRORS, or indicate developing network hardware or congestion problems.

The first column indicates the network number associated with the protocol frame type for communication between server and printer. Unless a specific frame type has been manually configured, the print server automatically determines the protocol frame type by listening to the NetWare data being transferred over the network. If UNKNOWN is listed, the HP JetDirect print server is still trying to determine which network number to use. If the network number is DISABLED, a specific frame type has been manually configured. The Frame Type value can be EN_8023, EN_8022, EN_II, or EN_SNAP. The RCVD count indicates how many packets have been received for each frame type.

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General HP JetDirect Messages

Table 7-2 General HP JetDirect Messages

Message Description

ARP DUPLICATE IP ADDRESS

BABBLE ERROR Run the power-on self-test: turn the printer

BAD BOOTP REPLY

BAD BOOTP TAG SIZE

The ARP layer has detected another node on the network using the same IP address as the HP JetDirect print server. Extended error information below this message shows the hardware address of the other node.

off, then on again. If the error persists, call the HPs Customer Care In-Country Numbers (see Chapter 1 for telephone numbers).

An error was detected in the BOOTP reply that the HP JetDirect print server received. The BOOTP reply either had insufficient data in the UDP datagram to contain the minimum BOOTP header of 236 bytes, had an operation field that was not BOOTPREPLY(0X02), had a header field that did not match the print servers hardware address, or had a UDP source port that was not the BOOTP server port (67/udp).

The tagsize in a vendor specific field in the BOOTP reply is either 0, or greater than the remaining number of unprocessed bytes in the vendor specified area.

Table 7-2 General HP JetDirect Messages

Message Description

BAD LENGTH RCVD:

BAD PACKETS RCVD:

BOOTP IN PROGRESS

CF ERR - ACCESS LIST EXCEEDED

CF ERR - FILE INCOMPLETE

CF ERR - INVALID PARAM

CF ERR - LINE TOO LONG

CF ERR MISSING PARAM

Total number of frames missed because they were too long for the HP JetDirect print server to receive.

Total number of frames (packets) received by the HP JetDirect print server with errors.

The HP JetDirect print server is currently in the process of obtaining its basic IP configuration information through BOOTP, and has not detected any errors.

The TFTP configuration file specified too many access list entries using the allow: keyword.

The TFTP configuration file contained an incomplete last line that did not end in a newline character.

A line in the TFTP configuration file contained an invalid value for one of the parameters on that line.

A line being processed in the TFTP configuration file was longer than the HP JetDirect print server could accept.

A line in the TFTP configuration file was missing a required parameter.

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Table 7-2 General HP JetDirect Messages

Message Description

CF ERR - TRAP LIST EXCEEDED

CF ERR UNKNOWN KEYWORD

CONFIGURATION ERROR

CRC ERROR Check the network topology and verify all

DHCP NACK The server has not acknowledged the DHCP

DISCONNECTED The Novell NetWare protocol is disconnected.

DISCONNECTING FROM SERVER

The TFTP configuration file specified too many trap destination list entries using the trapdestination: keyword.

A TFTP configuration file line contained an unknown keyword.

The configuration information for the NetWare functions is not stored correctly on the HP JetDirect print server. Rerun the installation software to reconfigure. If this error persists, there may be a problem with the HP JetDirect print server.

cable segments. Check for damaged cables.

request. Perform a cold reset on the print server to restart the configuration process.

Check the server and the print server. The server has been shut down because of a

configuration change or reset request. This message automatically clears after a few seconds, unless the printer is offline, is in an error state, or is servicing another I/O port or another network protocol.

Table 7-2 General HP JetDirect Messages

Message Description

DISCONNECTING

- SPX TIMEOUT

ERR NEGOTIATING BUFFER SIZE

FAIL RESERVING PRINTER NUM

FIRMWARE REVISION: X.XX.XX

The SPX connection to the print server was lost after the connection had been made. This indicates a possible network problem, or a problem with the print server. Make sure all cables and routers are functioning correctly. Try restarting the print server.

A failure was detected when selecting the buffer size to be used when reading print data from the file server. This may indicate a network problem.

When the HP JetDirect print server is configured for multiple file servers, the error is only displayed on the configuration page if none of the file servers was successfully connected.

The SPX connection to the print server was lost when the HP JetDirect print server attempted to reserve the printer number. This indicates a possible network problem, or a problem with the print server. Make sure all cables and routers are functioning correctly. Try restarting the print server.

The firmware revision number of the HP JetDirect print server currently installed in the printer.

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General HP JetDirect Messages 49

Table 7-2 General HP JetDirect Messages

Message Description

FRAME COPIED RCVD:

FRAMING ERROR Check the network topology and verify all

FRAMING ERRORS RCVD:

HP JETDIRECT JXXXXX

INITIALIZING TRYING TO CONNECT TO SERVER

INVALID GATEWAY ADDRESS

INVALID IP ADDRESS

Total number of Token Ring frames received with the frame copy error indicated in the Frame Status (FS) field.

cable segments. Check for damaged cables. Maximum of CRC (Cyclic Redundancy Check)

errors and framing errors. CRC errors are frames received with CRC errors. Framing errors are frames received with alignment errors. A large number of framing errors could indicate a cabling problem with your network.

Identifies the HP JetDirect print server model number.

The HP JetDirect print server is trying to connect to the NetWare server(s). This is a normal message. Wait until the connection is established or another status message appears.

The default gateway IP address specified for the HP JetDirect print server (through BOOTP or NOVRAM) is an invalid IP address for specifying a single node.

The IP address specified for the HP JetDirect print server (through BOOTP or NOVRAM) is an invalid IP address for specifying a single node.

Table 7-2 General HP JetDirect Messages

Message Description

INVALID SERVER ADDRESS

INVALID SUBNET MASK

INVALID SYSLOG ADDRESS

INVALID TRAP DEST ADDRESS

I/O CARD INITIALIZING (INIT)

I/O CARD NOT READY

I/O CARD READY The HP JetDirect print server is connected and

The TFTP server IP address specified for the HP JetDirect print server (through BOOTP) is an invalid IP address for specifying a single node.

The IP subnet mask specified for the HP JetDirect print server (through BOOTP or NOVRAM) is an invalid subnet mask.

The syslog server IP address specified for the HP JetDirect print server (through BOOTP) is an invalid IP address for specifying a single node.

One of the SNMP trap (Trap PDU) destination IP addresses specified for the HP JetDirect print server (through TFTP) is an invalid IP address for specifying a single node.

The HP JetDirect print server is initializing the network protocols. For more information, see the network operating system status line on the configuration page.

There is a problem with the print server or its configuration. Following the I/O CARD NOT READY message is a status message. See this table for a detailed explanation of all status messages.

awaiting data.

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Table 7-2 General HP JetDirect Messages

Message Description

LAN ERRORAUTO REMOVAL

LAN ERRORBABBLE

LAN ERRORCONTROLLER CHIP

LAN ERROREXTERNAL LOOPBACK

Run the power-on self-test: turn the printer off, then on again. If this message reappears on another configuration page, you may have a problem with one of the HP JetDirect print servers on your network. Check all the print servers on the network for proper operation.

Check the network connections. If the connections are intact, run the power-on selftest: turn the printer off, then on again. If the error persists, call the HPs Customer Care In-Country Numbers (see Chapter 1 for telephone numbers).

The HP JetDirect print server is incorrectly connected to your network or is defective. Make sure your HP JetDirect print server is correctly attached to your network.

Table 7-2 General HP JetDirect Messages

Message Description

LAN ERRORLOSS OF CARRIER

LAN ERRORNO LINKBEAT

LAN ERRORNO SQE

LAN ERRORRECEIVER OFF

With a 10/100 Base-T port connected, this message is displayed if Link Beat is not sensed. Check the network cable, and verify that the concentrator/hub is providing Link Beat.

There may be a problem with your network cabling or the HP JetDirect print server. If you cannot find a problem with your network cabling, run the power-on self-test: turn the printer off, then on again. If the error persists after the printer is turned on again, there is a problem with the HP JetDirect print server.

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Table 7-2 General HP JetDirect Messages

Message Description

LAN ERRORREMOVE RECEIVE

LAN ERRORRETRY FAULTS

LAN ERRORTRANSMITTER OFF

LAN ERRORUNDERFLOW

Run the power-on self-test: turn the printer off, then on again. If this message reappears on the resulting configuration page, you may have a problem with one of the HP JetDirect print servers on your network. Check all the HP JetDirect print servers on the network for proper operation.

There is a problem with your network cabling or external network configuration. Make sure that your network cable is correctly terminated at both ends. Verify operation of the hub or switch port.

There may be a problem with your network cabling or the HP JetDirect print server. If you cannot find a problem with your network cabling, run the power-on self-test: turn the printer off, then on again. If the error persists, there is a problem with the HP JetDirect print server.

There may be a problem with your network cabling or the HP JetDirect print server.If you cannot find a problem with your network cabling, run the power-on self-test: turn the printer off, then on again. If the error persists, there is a problem with the HP JetDirect print server.

Table 7-2 General HP JetDirect Messages

Message Description

LAN ERRORWIRE FAULT

LAN HW ADDRESS: XXXXXXXXXXXX

LATE COLLISION ERROR

LOSS OF CARRIER ERROR

LOST FRAMES: Number of times the end of the frame could

MEMORY ERROR Run the power-on self-test: turn the printer

MFG ID: The manufacturing identification code. NDS

AUTHENTICATION ERROR

There is a problem with the network cabling. Check the cabling between the printer and the network.

The 12-digit hexadecimal network address of the HP JetDirect print server installed in the printer.

Check the network topology, verify all cable segments, and make sure no segment is too long.

not be detected while transmitting.

off, then on again. If the error persists, call the HPs Customer Care In-Country Numbers (see Chapter 1 for telephone numbers).

Unable to log onto the NetWare directory tree. Make sure that the print server object is defined in the directory at the correct context.

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Table 7-2 General HP JetDirect Messages

Message Description

NDS CONNECTION STATE ERROR

NDS ERR: CANNOT READ Q HOST

NDS ERR: CHANGE PSSWD FAILED

NDS ERR: EXCEEDS MAX SERVERS

NDS ERR: INVALID SRVR VERS

NDS ERR: MAX PRINT OBJECTS

NDS ERR: MAX QUEUE OBJECTS

The HP JetDirect print server cannot change the NDS connection state. Check licenses on the spooling server.

Cannot locate the file server on the network. The server may not be running at this time or a communications problem may exist.

Cannot modify the print server password to the value expected by the HP JetDirect print server.

More queues were assigned than can be handled by the HP JetDirect print server. Remove one or more print queues from the list to be serviced by Queue Server Mode.

The current version of the NetWare file server is not supported.

Too many printer objects are assigned to the print server object. Reduce the number of printer objects assigned to the print server using NWADMIN.

Too many print queue objects are assigned to the printer. Reduce the number of queues assigned.

Table 7-2 General HP JetDirect Messages

Message Description

NDS ERR: NO PRINTER OBJECTS

NDS ERR: NO QUEUE OBJECTS

NDS ERR: SRVR NAME UNRESOLVD

NDS ERR: UNABLE TO FIND TREE

NDS ERR: UNABLE TO LOGIN

NDS ERR: UNRESOLVD PRNTR OBJ

NDS ERR: UNRESOLVED QUEUE

No printer objects are assigned to the print server object configured to this HP JetDirect print server.

No print queue objects are assigned to the printer objects located in the NDS directory.

The file server on the network cannot be located. The server may not be running at this time or a communications problem may exist.

The NDS tree cannot be located. The message may be caused because the file server is not running or because a network communications problem exists.

Unable to log onto the NetWare directory tree. Make sure that the print server object is defined in the directory at the correct context. Clear the print server password using NWADMIN.

The printer object cannot be located in the NDS directory.

The print queue object cannot be located in the specified NDS context.

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Table 7-2 General HP JetDirect Messages

Message Description

NDS PRINTER OBJ NOTIFY ERR

NDS PRINT OBJ QUEUE LIST ERROR

NDS PRINT SERVER NAME ERROR

NDS PRNT SRVR PUBLIC KEY ERR

NDS PS PRINTER LIST ERROR

NDS SRVER PUBLIC KEY ERR

NO QUEUE ASSIGNED

The list of notification objects assigned to the printer object cannot be located.

The list of print queues assigned to the printer objects cannot be located.

The print server object cannot be located in the specified NDS context.

Unable to read the print server public key.

Cannot locate a list of printers objects that should be assigned to the print server object.

Unable to read the file server public key.

The HP JetDirect print server detected that the print server object has not been assigned any queues to service. Assign queues to the print server object using printer installation or NetWare utilities.

When multiple file servers are configured, the error is only displayed on the configuration page if none of the file servers were successfully connected.

Table 7-2 General HP JetDirect Messages

Message Description

NOT CONFIGURED

NOVRAM ERROR The HP JetDirect print server cannot read the

OUT OF BUFFERS The HP JetDirect print server was unable to

OVERFLOW ERROR

PACKETS TRANSMITTED:

The HP JetDirect print server has not been configured for NetWare. Use the printer installation software to configure the print server for NetWare networks.

contents of its NOVRAM.

allocate a buffer from its internal memory. This indicates all buffers are busy due possibly to heavy broadcast traffic or large amounts of network traffic directed to the print server.

Run the power-on self-test: turn the printer off, then on again. If the error persists, call the HPs Customer Care In-Country Numbers (see Chapter 1 for telephone numbers).

Total number of frames (packets) transmitted without error.

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Table 7-2 General HP JetDirect Messages

Message Description

PAR AL LEL PORT 1

PASSWORD ERROR

CENTRONICS indicates a standard parallel connection that transfers data in one direction only (to the printer).

BITRONICS indicates a parallel connection that supports bidirectional communications.

MLC, ECP2/MLC, ECP2/1284.3, 1284.3, ECP2/1284.4, 1284.4 indicates a bidirectional parallel connection (IEEE-1284) that supports an enhanced capabilities port.

DISCONNECTED indicates that no printer is attached to the port or the printer is not turned on.

The HP JetDirect print server detected that the password for the NetWare print server object is wrong. Use the PCONSOLE utility to erase the password for the print server object. When the HP JetDirect print server logs on again, it sets a new password.

When multiple file servers are configured, the error is only displayed on the configuration page if none of the file servers are connected.

Table 7-2 General HP JetDirect Messages

Message Description

PORT SELECT: DISCONNECTED

PRINTER NUMBER IN USE

PRINTER NUMBER NOT DEFINED

The port on the card that was automatically sensed as having the cable attached. The -M indicates that switch settings on the 10/100Base-TX MIO card were set manually.

No cable detected. The printer number assigned to the printer is

already in use by another printer. Rerun the printer installation software and assign an unused printer number. This may also occur when a printer is power cycled, in which case the error goes away after the print server times out and detects the lost connection.

The printer number you assigned to the remote printer has not been defined. Assign a valid printer number to the HP JetDirect print server, or run PCONSOLE and define this printer number for the print server.

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Table 7-2 General HP JetDirect Messages

Message Description

PRINTER TYPE CENTRONICS indicates a standard parallel

PRINT SERVER NOT DEFINED

PSERVER CLOSED CONNECTION

connection that transfers data in one direction only (to the printer).

BITRONICS indicates a parallel connection that supports bidirectional communications.

ECP indicates a bidirectional parallel connection (IEEE-1284) that supports an enhanced capabilities port.

DISCONNECTED indicates that no printer is attached to the port or the printer is not turned on.

The file server does not have a print server object that corresponds to the NetWare node name. Use printer installation software or PCONSOLE to create the print server object.

When the HP JetDirect print server is configured for multiple file servers, the error is only displayed on the configuration page if none of the file servers made the connection.

The print server requested a termination of the connection with the HP JetDirect print server. No error exists or is indicated. Make sure the print server is running, and restart it if necessary.

Table 7-2 General HP JetDirect Messages

Message Description

READY The HP JetDirect print server has successfully

RECEIVE BUFFER ERROR

RETRY ERROR Verify that the Ethernet network cable is

SECURITY EQUIVALENCE NOT SET

SQE ERROR Run the power-on self-test: turn the printer

TFTP IN PROGRESS

TFTP LOCAL ERROR

connected to the server and is awaiting data. Run the power-on self-test: turn the printer

off, then on again. If the error persists, call the HPs Customer Care In-Country Numbers (see Chapter 1 for telephone numbers).

correctly terminated on both ends. Make sure your HP JetDirect print server is correctly attached to your network.

The security equivalences for your print server are not set up properly. Reconfigure your print server.

off, then on again. If the error persists, call the HPs Customer Care In-Country Numbers (see Chapter 1 for telephone numbers).

The HP JetDirect print server is currently in the process of obtaining its basic IP configuration information through TFTP and has not detected any errors.

The TFTP transfer of the configuration file from the host to the HP JetDirect print server failed with the local print server encountering some form of inactivity timeout, or excessive retransmissions situation.

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Table 7-2 General HP JetDirect Messages

Message Description

TFTP REMOTE ERROR

TFTP RETRIES EXCEEDED

TOTAL PACKETS RECEIVED: TOTAL PACKETS RCVD:

TRANSMIT ERROR

TRYING TO CONNECT TO SERVER

TURN PRINTER OFF/ON

The TFTP transfer of the configuration file from the host to the HP JetDirect print server failed with the remote host sending a TFTP ERROR packet to the print server.

The overall retrying of the TFTP transfer of the configuration file from the host to the HP JetDirect print server has exceeded a retry limit.

Total number of frames (packets) received by the HP JetDirect print server without error. This includes broadcast, multicast packets, and packets specifically addressed to the print server. This number does not include packets specifically addressed to other nodes.

Check the network topology and verify all cable segments.

The HP JetDirect print server is trying to connect to the print server or NetWare file server after being configured. Wait for the print server to establish a connection with the print or file server.

This message may appear after you upgrade to a new version of firmware. When this message appears, turn the printer off, then back on to enable any new functionality that was recently downloaded.

Table 7-2 General HP JetDirect Messages

Message Description

UNABLE TO ATTACH TO QUEUE

A failure was detected when the HP JetDirect print server tried to attach to one of the queues assigned to the print server object. This may be because no servers are allowed to attach to this queue. There may also be a networking or security problem. Use PCONSOLE to make sure that servers are allowed to attach to the queue, to delete the print server object from the list of queue servers if you want the HP JetDirect print server to service other queues, or to delete the queue and create a new one (the print server object must be added to the list of queue servers).

When the HP JetDirect print server is configured for multiple file servers, the error is only displayed on the configuration page if none of the file servers made the connection.

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Table 7-2 General HP JetDirect Messages

Message Description

UNABLE TO CONNECT TO SERVER

UNABLE TO FIND SERVER

Remote Printer mode:

server was unable to establish an SPX connection with the print server. Make sure that the print server is running and that all cables and routers are functioning correctly.

Queue Server mode:

server could not establish an NCP connection to the file server. Make sure that the correct file servers are connected.

When multiple file servers are configured, the error is only displayed on the configuration page if none of the file servers were successfully connected.

The HP JetDirect print server was unable to find the NetWare print server (Remote Printer mode) or file server (Queue Server mode). (There was no response to service queries for advertising print servers or file servers that matched the configured print server or file server name.)

Make sure that the print server or file server is running and that the print server or file server name configured on the HP JetDirect print server matches the actual name used by the print server or file server. Also make sure that all cables and routers are functioning correctly.

The HP JetDirect print

Table 7-2 General HP JetDirect Messages

Message Description

UNABLE TO GET NDS SRVR ADDR

UNABLE TO LOGIN

UNABLE TO SENSE NET NUMBER

The NDS server address cannot be located or accessed.

A failure was detected when the HP JetDirect print server tried to log onto the file server. This could be caused by the print server object not existing on the file server, or because of a security check that prevents the print server from logging in.

Make sure the file server name and print server object name are correct. Use PCONSOLE to erase the password for the print server object. Create a new print server object.

When the HP JetDirect print server is configured for multiple file servers, the error is only displayed on the configuration page if none of the file servers made the connection.

The HP JetDirect print server has been trying for over 3 minutes to determine the NetWare protocol used on the network. Make sure that any file servers and routers are operating correctly. Make sure that the settings for NetWare frame type and source routing are correct.

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Table 7-2 General HP JetDirect Messages

Message Description

UNABLE TO SET PASSWORD

UNDERFLOW ERROR

UNEXPECTED PSERVER DATA RCVD

UNICAST PACKETS RCVD:

A failure was detected when the HP JetDirect print server tried to set the password for the print server object. (Whenever the HP JetDirect print server is able to log in without a password, it sets the password automatically.) This indicates a networking or security problem. Create a new print server object.

When multiple file servers are configured, the error is only displayed on the configuration page if none of the file servers were successfully connected.

Run the power-on self-test: turn the printer off, then on again. If the error persists, call the HPs Customer Care In-Country Numbers (see Chapter 1 for telephone numbers).

The print server sent some data when the HP JetDirect print server had not given its permission to do so. This indicates a possible print server problem, possibly a software problem.

Number of frames specifically addressed to this HP JetDirect print server. This does not include broadcasts or multicasts.

Table 7-2 General HP JetDirect Messages

Message Description

UNKNOWN NCP RETURN CODE

UNSENDABLE PACKETS:

WEBJA SERVER xxx.xxx.xxx.xxx

XMIT COLLISIONS:

XMIT LATE COLLISIONS:

The HP JetDirect print server encountered an unexpected fatal error after it had successfully connected to the file server. A wide variety of failures could produce this error message, including a downed file server or a network router failure.

Total number of frames (packets) not successfully transmitted because of errors.

Identifies the IP address or domain name of the server that the HP JetDirect print server uses for Web JetAdmin services.

Number of frames not transmitted because of repeated collisions.

Total number of frames not transmitted because a late collision occurred. A large number may indicate a cabling problem on the network.

Page 65

PECIFICATIONS AND

Specifications

Physical Specifications for J4101B and J4102B

Width Height Depth

225 mm (8.86 in) 41.2 mm (1.62 in) 139.4 mm (5.49 in.)

Environmental

Operating Non-Operating

Temperature

Relative Humidity

Altitude

0° C to 55° C (32°F to 131°F)

15% to 95% at 40°C (104°F) non-condensing

1.5 km (5,000 ft.) 4.6 km (15,000 ft.)

-40°C to 70°C (-40°F to 158°F)

90% at 65°C (149°F)

EGULATORY

Power Requirements

Note: If two parts are listed for one region, either one can be used regardless of the output rating.

Country Part Num. Input Rating Output Rating

Australia, New Zealand, Argentina

China 0950-2806 220VAC

Continental Europe

Japan 0950-3173 100VAC

South Korea 9100-5168 220-240VAC

0950-3172 240VAC

0950-3358 240VAC

0950-3347 220VAC

0950-3170 230VAC

0950-3349 230VAC

0950-3352 100VAC

0950-3351 220VAC

TATEMENTS

50 Hz

13 VDC @300 ma

13 VDC @800 ma

13 VDC @300 ma

13 VDC @800 ma

13 VDC @300 ma

13 VDC @800 ma

13 VDC @300 ma

13 VDC @800 ma

13 VDC @625 ma

13 VDC @800 ma

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South Africa, India

United Kingdom, Singapore, Ireland, Hong Kong

USA, Canada, Latin America, Ta iw an

Acoustic Noise

Not applicable

9100-5171 220-250VAC

50 Hz

0950-3354 220-250VAC

50 Hz

0950-3171 220-240VAC

50 Hz

0950-3350 220-240VAC

50 Hz

0950-3169 110-127VAC

60 Hz

0950-3348 110-127VAC

60 Hz

13 VDC @625 ma

13 VDC @800 ma

13 VDC @300 ma

13 VDC @800 ma

13 VDC @300 ma

13 VDC @800 ma

Electromagnetic Emissions

■

FCC Title 47 CFR, Part 15 Class B (USA)

■

ICES-003 Class B (Canada)

■

VCCI Class B (Japan)

■

AS/NZS3548 Class B (Australia, New Zealand)

■

CISPR-22 Class B (1993) (International, Europe)

■

CNS 13438 Class A (Taiwan)

■

Korean EMI Law, No. 1996-98 Class A (Korea)

For EU immunity compliance, see the Declaration of Conformity on page 62.

Safety

Product complies with:

■

IEC 950 :(1990) +A1,A2,A3,A4 EN60950 (1992) +A1,A2,A3,A4

■

UL 1950

■

CSA 22.2 #950

■

NOM-019-SCFI-1994 and NOM-001-SCFI-1993

Page 67

Regulatory Statements

FCC Class B Statement (U.S.A)

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

■

Reorient or relocate the receiving antenna.

■

Increase the separation between the equipment and receiver.

Regulatory Statements 61

■

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

■

Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Australia

This equipment complies with Australian EMC requirements.

Canada

This equipment complies with Canadian EMC Class B requirements.

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Declaration of Conformity

The following Declaration complies with ISO/IEC Guide 22 and EN 45014. It identifies the product, the manufacturer's name and address, and applicable specifications recognized in the European community:

DECLARATION OF CONFORMITY

according to ISO/IEC Guide 22 and EN45014

Manufacturer's Name:

Manufacturer's Address:

declares that the product:

Product Name:

Model Number: J4101B, J4102B

conforms to the following Product Specifications:

Safety:

EN60950 (1992) +A1,A2 ,A3,A4,AII / IEC 950 (1991) +A1,A 2,A3,A4 EN60825-1 (1994) / IEC 825-1 (1993), Class 1 GB 4943 (1995)

EMC:

EN 55022 (1994) +A1,A2 / CISPR-22 (1993) +A1,A2 Class A GB 9254 (1988) EN 55024 (1998)

Supplementary Information:

The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC Directive 89/336/EEC and carries the CE marking accordingly.

Tested with Hewlett-Packard Co. products only.

Roseville, May 17, 1999

Hewlett-Packard C ompany

8000 Foothills Bl vd. Roseville, CA 95747-5677 U.S.A.

HP JetDirect 170X OfficeConnect Print Server HP JetDirect 300X OfficeConect Print Server

IEC 61000-4-2 (1995); EN 61000-4-2 (1995) IEC 61000-4-3 (1995); EN 61000-4-3 (1996) IEC 61000-4-4 (1995); EN 61000-4-4 (1995)

Japan VCCI Class B

Korea RRL Class A

Taiwan Class A

European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department TRE, Herrenbe rger Strasse 130, D-71034 Böblingen (FAX:+49-7031-1 4-3143).

Grant Marten, Product Regulations Manager

Page 69

Chinese Safety Statement

Regulatory Statements 63

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Page 71

ARRANTY INFORMATION

Warranty Service

HEW LETT-PACKARD L IMITED W ARRANT Y STATEMENT

HP PRODUCT DURATION OF

HP JetDirect 300X OfficeConnect Print Server (J4101B)

HP JetDirect 170X OfficeConnect Print Server (J4101B)

1. HP warrants to you, the end-user customer, that HP hardware, accessories and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products that prove to be defective. Replacement products may be either new or equivalent in performance to new.

2. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for a period of NINETY (90) DAYS, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the NINETY (90) day period, HP will replace software that does not execute its programming instructions due to such defects.

3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

LIMITED WARRANTY 3 years

1 year

4. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.

5. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.

6. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country to country, state to state, or province to province.

7. HP will be liable for damage to tangible property per incident up to the greater of $300,000 or the actual amount paid for the product that is the subject of the claim, and for damages for bodily injury or death, to the extent that all such damages are determined by a court of competent jurisdiction to have been directly caused by a defective HP product.

8. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

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THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGH TS APPLICA BL E TO THE S AL E OF THIS PRODUCT TO YOU.

Your Authorized Dealer

If you encounter difficulty, begin by contacting the person who sold you the HP JetDirect print server to you. Your HP Authorized Dealer will be familiar with your requirements and can provide assistance.

During the warranty period, HP will replace the unit at no charge provided the defective unit is returned. You may return the unit to your HP Authorized Dealer or your local HP Sales and Service Office representative.

Be sure to include a copy of your purchase receipt.

Warranty Service

For warranty service on HP JetDirect products, call the HP Customer Care Center. When calling, please have the following information ready:

HP JetDirect product you are calling about.

■

Model number of the product.

■

Serial number of the product.

■

Complete description of the problem.

■

Proof of purchase of your product.

■

Your shipping address.

■

The HP Customer Care representative will help you with troubleshooting, and advise you on warranty service.

Service Billing (Ou t of Warranty)

When ordering a replacement unit for out-of-warranty service, you may be charged a repair cost. See your HP Authorized Dealer or your local HP Sales and Service Office representative. Or, you can call HP at (800) 2278164 (USA only).

Service Outside the USA

Customers outside the USA should contact their HP Authorized Dealer or HP Sales and Service Office to obtain information on prices, exchange unit availability and instructions.

Hewlett-Packard Year 2000 Warranty

Subject to all of the terms and limitations of the HP Limited Warranty Statement provided with this HP Product, HP warrants that this HP Product will be able to accurately process date data (including, but not limited to, calculating, comparing, and sequencing) from, into, and between the twentieth and twenty-first centuries, and the years 1999 and 2000, including leap year calculations, when used in accordance with the Product documentation provided by HP (including any instructions for installing patches or upgrades), provided that all other products (e.g. hardware, software, firmware) used in combination with such HP Product(s) properly exchange date data with it. The duration of the Year 2000 warranty extends through January 31, 2001.

HP JetDirect Year 2000 Compliance

Hewlett-Packard, the leader in printing solutions, wants to ensure our customers are ready for success in the year 2000. For the latest information regarding year 2000, click on the Year 2000 link at the following web site:

http://www.hp.com/go/support

Local Warranty Statements

Australia and New Zealand

For consumer transactions in Australia and New Zealand: The warranty terms contained herein except to the extent lawfully permitted, do not exclude, restrict, or modify and are in addition to the mandatory statutory rights applicable to the sale of this product to you.

Page 73

Warranty Service 67

Argentina

Certificado de Garantia

Hewlett-Packard Argentina, S.A.

Montaneses 2150

1428 Buenos Aires

Argentina

Tel. 787-7100

Producto:

Modelo:

No. de serie:

Fecha de entrega:

Vigencia d e la ga ran tia:

Extension de la garantia:

HP JetDirect 300X and 170X

OfficeConnect Print Server

J4101B, J4102B

J4101B: Tres (3) Años

J4102B: Un (1) Año

A. Cobertura de la garantía:

1. Hewlett-Packard Argentina, S.A. (HPA) garantiza al cliente (usuario final) que el producto al que se refiere esta garantía estará libre de defectos de fabricación y de mano de obra por el término antes indicado contando desde la fecha de compra del producto por parte del usuario final original a un distribuidor o comercializador debidamente autorizado por HPA.

2. La presente garantía cubre únicamente aquellos defectos que surgiesen como resultado del uso normal del producto y no por aquellos que resultasen de: a. Mantenimiento inapropiado o inadecuado o mantenimiento, alteración o reparación realizados por personal no autorizado por HPA; b. Uso de software, accesorios, soportes, suministros, consumibles o interfaz no suministrados por HPA; c. Modificaciones no autorizadas o uso indebido; d. Operación fuera de las especificaciones ambientales para el producto, incluyendo abuso del ciclo de trabajo o uso de cargas de conmutadores sin protección contra sobretensiones; e. Uso de medios de impresión o tarjetas de memoria no soportados; f. Lugar de uso o mantenimiento inapropiados; g. Daños durante el traslado; o

h. Cualquier violación de las condiciones de uso, instalación y mantenimiento necesarias especificadas en el Manual de Operaciones.

3. Si el cliente (usuario final), durante el periodo de garantía, pusiera en conocimiento de HPA la existencia de los defectos definidos anteriormente, HPA podrá, según prefiera, reparar o reemplazar el producto si está averiado. Cualquier producto de reemplazo será nuevo o como nuevo. En caso que al momento del reemplazo no hubiese disponible un producto idéntico al reemplazado (ya sea por discontinuación de su producción, falta de stock o por cualquier otra causa), HPA se reserva el derecho de suministrar un producto de prestaciones o funcionalidad por lo menos iguales a las del producto reemplazado. Si luego de un plazo razonable, no fuese posible para HPA reparar o reemplazar el producto, el cliente tendrá derecho, como única compensación, al reintegro del precio de compra, contra la devolución del producto a HPA.

B. Limitación de la garantía:

1. NI HPA, NI NINGUNA ENTIDAD O PERSONA DIRECTA O INDIRECTAMENTE VINCULADA O RELACIONADA CON HPA : A) OFRECEN NINGUNA OTRA GARANTIA DE NINGUNA INDOLE, EXPRESA O IMPLICITA, ORAL O ESCRITA, RESPECTO AL PRODUCTO AL QUE SE REFIERE ESTA GARANTIA; O B) FORMULAN NINGUNA GARANTIA IMPLICITA DE COMERCIALIZACIÓN O ADECUACIÓN DEL PRODUCTO PARA UN PROPOSITO DETERMINADO.

HPA NO OFRECE NINGUNA GARANTÍA DE QUE LA OPERACIÓN DE SUS PRODUCTOS SERÁ ININTERRUMPIDA O LIBRE DE ERRORES.

C. Exoneración de responsabilidad:

EXCEPTUANDO LAS OBLIGACIONES EXPUESTAS EN ESTE CERTIFICADO DE GARANTIA, BAJO NINGUNA CIRCUNSTANCIA HPA SERÁ RESPONSABLE DE CUALQUIER DAÑO DIRECTO O INDIRECTO (INCLUYENDO SIN LIMITACIÓN, PERDIDA DE DATOS O LUCRO CESANTE) O POR CUALQUIER DAÑO O PERJUICIO QUE SEA CONSECUENCIA DIRECTA, INDIRECTA O REMOTA DEL USO O MAL FUNCIONAMIENTO DEL PRODUCTO, CUALQUIERA QUE SEA EL FUNDAMENTO DEL RECLAMO (CONTRACTUAL, EXTRACONTRACTUAL O LEGAL).

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LOS REMEDIOS DESC RITOS EN ESTA G ARANTIA SON L OS UNICOS Y EXCLUSIVOS.

D. Condiciones particulares:

E. Reparaciones: Las reparaciones se llevarán a cabo en los centros autorizados de servicio en Argentina, contra la presentación del producto, este Certificado de Garantía y la factura original de compra del producto, en el caso de impresoras presentar la HP Card.

Mexico

Póliza de Garantía

Hewlett-Packard de México, S.A. de C.V. con domicilio en:

Prolongación Reforma No. 470

Col. Lomas de Sta. Fe, 01210

Delegación Alvaro Obregón

Tel. 326 46 00

Garantiza este producto por el término de doce meses en todas sus partes y mano de obra contra cualquier defecto de fabricación y funcionamiento a partir de la fecha de entrega al consumidor final. En el caso de productos que requieran de enseñanza o adiestramiento en su manejo o en su instalación, a partir de la fecha en que hubiese quedado operando normalmente el producto después de su instalación en el domicilio que señale el consumidor.

CONDICIONES:

1. Centros de Servicio, Refacciones y Partes: Para hacer efectiva esta garantía, no podrán exigirse mayores requisitos que la presentación de esta póliza junto con el producto en el lugar donde fue adquirido o en el centro de servicio ubicado en el domicilio de la parte superior de esta hoja, mismo en el que se pueden adquirir refacciones y partes.

2. Cobertura: La Empresa se compromete a reparar o cambiar el producto, así como las piezas y componentes defectuosos del mismo, sin ningún cargo para el consumidor. Los gastos de transportación que se deriven de su cumplimiento serán cubiertos por Hewlett-Packard de México, S.A. de C.V.

3. Tiempo de Reparación: El tiempo de reparación en ningún caso será mayor a treinta días contados a partir de la recepción del producto en cualquiera de los sitios en donde pueda hacerse efectiva la garantía.

4. Limitaciones: Esta garantía no es válida en los siguientes casos: a. Cuando el producto ha sido utilizado en condiciones distintas a las normales. b. Cuando el producto no ha sido operado de acuerdo con el instructivo de uso en idioma Español proporcionado. c. Cuando el producto ha sido alterado o reparado por personas no autorizadas por Hewlett-Packard de México, S.A. de C.V.

Producto: HP JetDirect 300X and

170X OfficeConnect Print Server

No. de Serie Nombre del Distribuidor

Dorección: (Calle, Número, Colonia o Poblado, Delegación o Municipio)

C.P. Ciudad Estado Teléfono

Fecha de entrega o instalación

Mar ca Hewlett-Packard

Mod elo J4101B

J4102B

Notas: El consumidor podrá solicitar que se haga efectiva la garantía ante la propia casa comercial donde adquirió el producto siempre y cuando el fabricante o importador no cuente con talleres de servicio.

En caso de que la presente garantía se extraviara, el consumidor puede. recurrir a su proveedor para que se le expida otra póliza de garantía, previa presentación de la nota de compra o factura respectiva.

Page 75

NDEX

Apple Chooser 24 ARP DUPLICATE IP ADDRESS message 47

BABBLE ERROR message 47 BAD BOOTP REPLY message 47 BAD BOOTP TAG SIZE message 47 BAD LENGTH RCVD message 47 BAD PACKETS RCVD message 47 BOOTP IN PROGRESS message 47 Browsers, supported 19

CF ERR

ACCESS LIST EXCEEDED message 47 FILE INCOMPLETE message 47 INVALID PARAM message 47 LINE TOO LONG message 47 MISSING PARAM message 47 TRAP LIST EXCEEDED message 48

UNKNOWN KEYWORD message 48 Chooser, Apple 24 Clients, supported 20

Client-server 2 Commands, FTP printing 34 Configuration

CONFIGURATION ERROR message 48 configuration page messages 45 to 58 configuration page printing 8, 40 messages for Novell NetWare 45 to 46 modifying a device 16 plot, see Configuration page testing 25

verifying network 22 CRC ERROR message 48 Customer support 5, 6, 68

Defaults, restoring 39 DHCP NACK message 48 DISCONNECTED message 48 DISCONNECTING

FROM SERVER message 48

SPX TIMEOUT message 48 Distribution center 5 Driver upgrades 5, 68

Electronic support services 5 Embedded web server

special features 30 supported HP Web JetAdmin

versions 28 supported web browsers 28 viewing 29

ERR NEGOTIATING BUFFER SIZE

message 48

Error messages 45 to 58 Ethernet network 43 EtherTalk or LocalTalk (Mac OS)

configuration 21 installing software 21 networks 20 verifying configuration 22

F1 TRYING TO CONNECT TO SERVER

message 56

F2 TFTP IN PROGRESS message 55 F3 BOOTP IN PROGRESS message 47 FAIL RESERVING PRINTER NUM

message 48

Features 4

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FIRMWARE REVISION message 48 Forum for user support 5 FRAME COPIED RCVD message 49 FRAMING ERROR message 49 FRAMING ERRORS RCVD message 49 FTP printing

commands 34 example 35 exiting 33 how to 32 introduction 31

FTP Site 5

Gateway 19

HP Customer Care Center in-country

numbers 6

HP Internet Printer Connection NT

software introduction 18 supported browsers and proxies 19 system requirements 19

HP IP/IPX printer gateway for NDPS 19 HP JetDirect CD-ROM 4 HP JETDIRECT identification message 49 HP LaserJet Utility

renaming the printer 22 running the utility 21

HP Web JetAdmin

installing 15 introduction 15 removing 16

HP Network Printer Installer v2.0 16

I/O CARD

INITIALIZING message 49 NOT READY message 49 READY message 49

INITIALIZING TRYING TO CONNECT TO

SERVER message 49

Installing

HP Network Printer Installer 2.x 18 HP Web JetAdmin software 15 print server hardware 7 printer software 21

Internet Printer Connection NT software,

see HP Internet Printer Connection

INVALID

GATEWAY ADDRESS message 49 IP ADDRESS message 49 SERVER ADDRESS message 49 SUBNET MASK message 49 SYSLOG ADDRESS message 49 TRAP DEST ADDRESS message 49

IP/IPX printer gateway, see HP IP/IPX

printer gateway for NDPS IPX/SPX RETRANS message 46 IPX/SPX STATUS message 45

JetAdmin, see HP Web JetAdmin JETDIRECT identification message 49

LAN ERROR

AUTO REMOVAL message 50 BABBLE message 50 CONTROLLER CHIP message 50 EXTERNAL LOOPBACK message 50 LOSS OF CARRIER message 50 NO LINKBEAT message 50 NO SQE message 50 RECEIVER OFF message 50 REMOVE RECEIVE message 51 RETRY FAULTS message 51 TRANSMITTER OFF message 51 UNDERFLOW message 51 WIRE FAULT message 51

LAN HW ADDRESS identification

message 51 LaserJet Utility, see HP LaserJet Utility LATE COLLISION ERROR message 51 LEDs 4 LocalTalk networks (Mac OS) 20 LOSS OF CARRIER ERROR message 51 LOST FRAMES message 51

Page 77

Index 71

MEMORY ERROR message 51 Messages 45 to 58 MFG ID message 51 MODE message 45

NDPS, see HP IP/IPX printer gateway NDS error messages 51 to 53, 57 NDS AUTHENTICATION ERROR

message 51

NDS CONNECTION STATE ERROR

message 52

NDS ERR

AUTHENTICATION ERROR message 51 CANNOT READ Q HOST message 52 CHANGE PSSWD FAILED message 52 EXCEEDS MAX SERVERS message 52 INVALID SRVR VERS message 52 MAX PRINT OBJECTS message 52 MAX QUEUE OBJECTS message 52 NO PRINTER OBJECTS message 52 NO QUEUE OBJECTS message 52 SRVR NAME UNRESOLVD message 52 UNABLE TO FIND TREE message 52 UNABLE TO LOGIN message 52 UNRESOLVD PRNTR OBJ message 52 UNRESOLVED QUEUE message 52

NDS PRINT OBJ QUEUE LIST ERROR

message 53

NDS PRINT SERVER NAME ERROR

message 53

NDS PRINTER OBJ NOTIFY ERR

message 53

NDS PRNT SRVR PUBLIC KEY ERR

message 53 NDS PS PRINTER LIST ERROR message 53 NDS SERVR PUBLIC KEY ERR message 53 NetWare

configuration messages 45 to 46 file server checklist 42 print/file server to printer connection

checklist 43

troubleshooting NetWare networks 41 workstation checklist 43

Network

EtherTalk or LocalTalk (Mac OS) 20 NETWORK FRAME TYPE RCVD

message 46

printer installer 16

verifying configuration 22 NO QUEUE ASSIGNED message 53 NODE NAME message 46 NOT CONFIGURED message 53 Novell NetWare, see NetWare NOVRAM ERROR message 53

Operating systems, supported 4 OUT OF BUFFERS message 53 OVERFLOW ERROR message 53

PACKETS TRANSMITTED message 53 PASSWORD ERROR message 54 PCONSOLE 43 Peer-to-peer 3 Phone numbers, see HP Customer Care PORT SELECT DISCONNECTED

message 54 PORT STATUS message 46 PRINT SERVER NOT DEFINED message 55 Printer

PRINTER NUMBER IN USE message 54 PRINTER NUMBER NOT DEFINED

message 54

selecting with Apple Chooser 24

gateway, see HP IP/IPX printer gateway Product overview 59 Proxies, HP internet printer connection NT

software 19

PSERVER CLOSED CONNECTION

message 55

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READY message 55 RECEIVE BUFFER ERROR message 55 Renaming the printer, HP LaserJet

Requirements

RETRY ERROR message 55

Utility 22

HP Internet Printer Connection

software 19

HP Web JetAdmin 15

Self-test page messages 45 to 58 SERVER NAME message 46 Software

installation for EtherTalk or LocalTalk

(Mac OS) 21 installation of HP Web JetAdmin 15 upgrades 5, 68

SQE ERROR message 55 Support services 5, 6, 68 Supported HP JetDirect print servers 59 Supported operating systems 4

Testing the configuration,

EtherTalk/LocalTalk 25

TFTP

IN PROGRESS message 55 LOCAL ERROR message 55 REMOTE ERROR message 56

RETRIES EXCEEDED message 56 TOTAL PACKETS RECEIVED message 56 Transmission media 4 TRANSMIT ERROR message 56 Troubleshooting 37

Novell NetWare networks 41

Windows networks 44 TRYING TO CONNECT TO SERVER

message 56

TURN PRINTER OFF/ON message 56

UNABLE TO

ATTACH TO QUEUE message 56

CONNECT TO SERVER message 57

FIND SERVER message 57

GET NDS SRVR ADDR message 57

SENSE NET NUMBER message 57

SET PASSWORD message 58 UNDERFLOW ERROR message 58 UNEXPECTED PSERVER DATA RCVD

message 58

UNICAST PACKETS RCVD message 58

Uninstalling HP Web JetAdmin 16 UNKNOWN NCP RETURN CODE

message 58 UNSENDABLE PACKETS message 58 Upgrades

downloading 5, 68 driver 5, 68 flash image 68 software 5, 68

User forums 5

Web JetAdmin, see HP Web JetAdmin WEBJA SERVER identification message 58 Windows networking troubleshooting

checklist 44

XMIT COLLISIONS message 58 XMIT LATE COLLISIONS message 58

zone, selecting (EtherTalk/LocalTalk) 23

Page 79

Page 80

Hewlett-Packard Company

8000 Foothills Blvd. Roseville, CA 95747

Part Number: 5969-6851

*5969-6851*

Printed in Singapore

HP JetDirect 170X, JetDirect 300X, J4101B, J4102B Installation And Configuration Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Product Overview

For Further Help

Network Printing Basics

Configuration for Network Printing

Components and Features

Transmission Media

Supported Network Environments

Hardware Requirements Hewlett-Packards Customer Support

Introduction

Recording the Serial Number and MAC Address

Using the Rubber Feet

Wall Mounting the Print Server

Hardware Installation

Printing a Configuration Page

LEDs

Introduction

To Run the CD-ROM Installation Utility

To Quickly Set Up Your Printer

To View Documents on the CD-ROM

Software Solutions Table

System Requirements

Configuring and Modifying a Device

Features

Installation

Features

System Requirements

Supported Browsers

Features

Supported Clients

Installing the Printer Software

Configuring the Printer

Verifying Network Configuration

Renaming the Printer

Selecting a Zone

Selecting Your Printer

Testing the Configuration

Introduction

Viewing the Embedded Web Server

Special Features

Introduction

Requirements

Print Files

Using FTP Printing

FTP Connections

FTP Login

Ending the FTP Session

Commands

Example of an FTP Session

Introduction

Troubleshooting

The Print Server Configuration Page

Resetting Configuration to Factory Defaults

Troubleshooting Steps

Microsoft Windows 95, 98, 2000, NT 3.51, 4.0 Checklist

Introduction

Novell NetWare Configuration M essages

Specifications

Regulatory Statements

Warranty Service

HEW LETT-PACKARD L IMITED W ARRANT Y STATEMENT

Your Authorized Dealer

Warranty Service

Service Billing (Ou t of Warranty)

Service Outside the USA

Hewlett-Packard Year 2000 Warranty

Local Warranty Statements

Australia and New Zealand

Argentina

Mexico