HP J400 Warranty Information

HP DeskJet 400 Printer Warrant y Informat ion

Warranty Information

Hewlett-Packard maintains facilities throughout the world that can service
the HP DeskJet 400 printer. The warranty for HP DeskJet 400 printers
varies depending upon the date and country of purchase.

For products returned under warranty, Hewlett-Packard may use one of the
following options:

Repair the product
Replace the product with a re-manufactured unit
Replace the product with a product of equal or greater functionality
Refund the purchase price

See the user documentation included with the product or contact an HP
Customer Service Center, or HP Sales and Support Office for specific
warranty information, including exclusions and limitations to product
warranty

HP DeskJet 400 Printer Obtaining Printer Driver s

Obtaining Printer Drivers

For the latest available versions of printer drivers, contact the appropriate
software vendors directly.

Hewlett-Packard offers printer drivers through the HP Forum on
CompuServe. As updated and new printer drivers become available, they
are uploaded to the HP Forum for instant access by CompuServe members.
To become a CompuServe member and gain access to the printer drivers
through HP Forum, call [phone] from within the U.S. From outside
the U.S., call 1 [phone].

In the U.S., printer driver updates are also available through the HP
Customer Support Center at [phone]. Hours are Monday, Tuesday,
Thursday and Friday 6 a.m.–5 p.m. and Wednesday 6 a.m.–3 p.m. Pacific
Time.

In the U.S. and Canada, printer driver updates are also available through the
HP Distribution Center at [phone], 24 hours a day, except Sundays.

Authorized Resellers can obtain printer drivers through HPNN, an electronic
bulletin board service, at your local international number, or at 1 (408) 553-

7303.

HP DeskJet 400 Printer U.S. Service Support Contr acts

U.S. Service Support Contracts

HP Express Exchange Service

Hewlett-Packard offers an express exchange service to minimize product
downtime. With HP Express Exchange Service, a replacement unit is
available by 10:30 the next working day.

HP Express Exchange provides next day exchange service (same as HP
SupportPack) based on a per incident of repair rather than throughout the
warranty period. This service does not need to be purchased within 30 days
of the printer purchase date.

To order the HP Express Exchange Service, call toll-free at [phone]
from Monday to Friday, 6 am to 5 pm Pacific Standard Time.

HP Support Pack

HP SupportPack enhances the service offering by upgrading warranty repair
service to a next day express exchange service and extends the warranty
period from one to three years. This enhancement provides customers with
a cost-effective and timely way to achieve quality support. HP SupportPack
is sold exclusively through resellers (ordered like any other HP product) and
is not available directly from Hewlett-Packard. Customers must purchase
this service enhancement within 30 days of purchasing the printer. Additional
information on HP SupportPack and prices for the service upgrade are
available through HPNN and the In-Touch newsletter.

HP Customer Return Repair Service

If down time is less critical, the HP Customer Return Repair Service
provides maintenance service at the HP Customer Service Center located in
Corvallis, Oregon. HP will repair the product within two working days of
receipt and return via surface transportation. Service Authorized Resellers
call (916) 785- 1200. Sales Authorized Resellers can call [phone].

To order the HP Customer Return Repair Service for customers with non­critical applications, call toll-free [phone].

HP DeskJet 400 Printer Non-U.S. Service Support Contract s

Non-U.S. Service Support Contracts

HP SupportPack

The HP SupportPack enhances the service offering during the warranty
period by upgrading warranty repair service to a next day exchange service.
This service enhancement provides customers with a cost-effective and
timely way to achieve quality support. HP SupportPack is sold exclusively
through resellers (ordered like any other HP product) and is not available
directly from Hewlett-Packard. Additional information on HP SupportPack
and the prices for the service upgrade is available through HPNN.

For other service and support contracts, contact the Hewlett-Packard office
or Response Center for that country.