HP (Hewlett-Packard) CB071AABA, J3500, J3600 User Manual

HP Officejet J3500/J3600

User Guide

HP Officejet J3500/J3600 All-in-One series

User Guide

Copyright information

© 2007 Copyright Hewlett-Packard Development Company, L.P.

Hewlett-Packard Company notices

The information contained in this document is subject to change without notice.

All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Acknowledgements

Windows and Windows XP are U.S. registered trademarks of Microsoft Corporation. Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated.

Safety information

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

1.Read and understand all instructions in the documentation that comes with the device.

2.Use only a grounded electrical outlet when connecting this product to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician.

3.Observe all warnings and instructions marked on the product.

4.Unplug this product from wall outlets before cleaning.

5.Do not install or use this product near water, or when you are wet.

6.Install the product securely on a stable surface.

7.Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.

8.If the product does not operate normally, see Maintain and troubleshoot.

9.There are no user-serviceable parts inside. Refer servicing to qualified service personnel.

Accessibility

The device provides a number of features that make it accessible for people with disabilities.

Visual

The device software is accessible for users with visual impairments or low vision through the use of your operating system's accessibility options and features. It also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the software and on the control panel have simple text or icon labels that convey the appropriate action.

Mobility

For users with mobility impairments, the device software functions can be executed through keyboard commands. The software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach.

Support

For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at www.hp.com/accessibility.

For accessibility information for the Mac OS, visit the Apple Web site at www.apple.com/accessibility.

Contents

1	Get started
	Find other resources for the product .........................................................................................	9
	Understand the device parts.....................................................................................................	10
	Front view...........................................................................................................................	10
	Printing supplies area.........................................................................................................	11
	Back view............................................................................................................................	11
	Control panel buttons and lights.........................................................................................	12
	Connection information.......................................................................................................	13
2	Use the device
	Use control panel menus..........................................................................................................	15
	Control-panel message types...................................................................................................	15
	Status messages................................................................................................................	16
	Warning messages.............................................................................................................	16
	Error messages..................................................................................................................	16
	Critical error messages.......................................................................................................	16
	Change device settings............................................................................................................	16
	Use the HP Solution Center (Windows)...................................................................................	17
	Use the HP photo and imaging software..................................................................................	17
	Text and symbols......................................................................................................................	18
	Type numbers and text on the control-panel keypad.........................................................	19
	To enter text..................................................................................................................	19
	To enter a space, pause, or symbol.............................................................................	19
	To erase a letter, number, or symbol............................................................................	19
	Available symbols for dialing fax numbers.........................................................................	20
	Load originals...........................................................................................................................	20
	Load an original in the automatic document feeder (ADF).................................................	20
	Select print media.....................................................................................................................	21
	Tips for selecting and using print media.............................................................................	21
	Understand specifications for supported media.................................................................	22
	Understand supported sizes.........................................................................................	22
	Understand supported media types and weights.........................................................	23
	Set minimum margins.........................................................................................................	24
	Load media...............................................................................................................................	24
	Load full-size paper............................................................................................................	24
	Load 10 x 15 cm (4 x 6 inch) photo paper..........................................................................	26
	Load index cards................................................................................................................	27
	Load envelopes..................................................................................................................	28
	Load other types of paper...................................................................................................	28

1

	Print on special and custom-sized media.................................................................................	29
	Print on special or custom-sized media (Windows)............................................................	30
	Print on special or custom-sized media (Mac OS).............................................................	30
	Set up speed-dial entries..........................................................................................................	31
	Set up fax numbers as speed-dial entries or groups..........................................................	31
	Set up speed-dial entries..............................................................................................	31
	Set up a speed-dial group............................................................................................	31
	Print and view a list of speed-dial entries...........................................................................	32
	View a list of speed-dial entries....................................................................................	32
3	Print
	Change print settings................................................................................................................	33
	Change settings from an application for current jobs (Windows).......................................	33
	Change default settings for all future jobs (Windows)........................................................	33
	Change settings (Mac OS).................................................................................................	34
	Print on both sides (duplexing).................................................................................................	34
	Guidelines for printing on both sides of a page..................................................................	34
	Perform duplexing..............................................................................................................	34
	Cancel a print job......................................................................................................................	35
4	Copy
	Make copies from the control panel..........................................................................................	37
	Change the copy settings.........................................................................................................	37
	Set the number of copies..........................................................................................................	38
	Set the copy paper size............................................................................................................	38
	Set the copy paper type............................................................................................................	38
	Change copy speed or quality..................................................................................................	39
	Resize an original to fit onto letter or A4 paper........................................................................	40
	Copy a legal-size document onto letter paper..........................................................................	40
	Adjust the lightness and darkness of your copy.......................................................................	41
	Enhance blurred areas of your copy.........................................................................................	41
	Enhance light areas of your copy.............................................................................................	42
	Cancel a copy job.....................................................................................................................	42
5	Scan
	Scan an original........................................................................................................................	43
	Scan an original to a program on a computer....................................................................	43
	Scan from a TWAIN-compliant or a WIA-compliant program...................................................	44
	Scan from a TWAIN-compliant program.............................................................................	44
	Scan from a WIA-compliant program..................................................................................	44
	Edit a scanned original.............................................................................................................	44
	Edit a scanned photo or graphic.........................................................................................	45
	Edit a scanned document using optical character recognition (OCR) software.................	45
	Change scan settings...............................................................................................................	45
	Cancel a scan job.....................................................................................................................	45

2

Contents
6	Fax
	Send a fax................................................................................................................................	47
	Send a basic fax.................................................................................................................	47
	Send a fax manually from a phone.....................................................................................	48
	Send a fax using monitor dialing........................................................................................	49
	Send a fax from memory....................................................................................................	50
	Schedule a fax to send later...............................................................................................	50
	Send a fax to multiple recipients.........................................................................................	51
	Send a fax to multiple recipients from the control panel ..............................................	51
	Send a fax to multiple recipients from the HP Photosmart Studio Software (Mac
	OS)...............................................................................................................................	52
	Send a color original or photo fax.......................................................................................	53
	Change the fax resolution and Lighter / Darker settings...................................................	53
	Change the fax resolution.............................................................................................	53
	Change the Lighter / Darker setting............................................................................	54
	Set new default settings...............................................................................................	55
	Send a fax in Error Correction Mode..................................................................................	55
	Receive a fax............................................................................................................................	55
	Receive a fax manually......................................................................................................	56
	Set up backup fax reception...............................................................................................	56
	Reprint received faxes from memory..................................................................................	57
	Poll to receive a fax............................................................................................................	58
	Forward faxes to another number......................................................................................	58
	Set the paper size for received faxes.................................................................................	59
	Set automatic reduction for incoming faxes........................................................................	59
	Block junk fax numbers......................................................................................................	60
	Set the junk fax mode...................................................................................................	60
	Add numbers to the junk fax list...................................................................................	60
	Remove numbers from the junk fax list........................................................................	61
	Change fax settings..................................................................................................................	61
	Configure the fax header....................................................................................................	62
	Set the answer mode (Auto answer)..................................................................................	62
	Set the number of rings before answering..........................................................................	62
	Change the answer ring pattern for distinctive ring............................................................	63
	Set the fax error correction mode.......................................................................................	63
	Set the dial type..................................................................................................................	64
	Set the redial options..........................................................................................................	64
	Set the fax speed................................................................................................................	64
	Fax over the Internet................................................................................................................	65
	Test fax setup...........................................................................................................................	65
	Use reports...............................................................................................................................	66
	Print fax confirmation reports..............................................................................................	66
	Print fax error reports..........................................................................................................	67
	Print and view the fax log...................................................................................................	67
	Cancel a fax..............................................................................................................................	68
7	Configure and manage
	Manage the device...................................................................................................................	69
	Monitor the device..............................................................................................................	69
	Administer the device.........................................................................................................	70

3

Use device management tools.................................................................................................	70
Toolbox (Windows).............................................................................................................	70
Open the Toolbox.........................................................................................................	71
Toolbox tabs ................................................................................................................	71
HP Printer Utility (Mac OS).................................................................................................	71
Open the HP Printer Utility............................................................................................	71
HP Printer Utility panels................................................................................................	72
Set up faxing for the device .....................................................................................................	72
Set up faxing (parallel phone systems)..............................................................................	73
Choose the correct fax setup for your home or office...................................................	73
Select your fax setup case...........................................................................................	75
Case A: Separate fax line (no voice calls received).....................................................	76
Case B: Set up the device with DSL.............................................................................	77
Case C: Set up the device with a PBX phone system or an ISDN line........................	78
Case D: Fax with a distinctive ring service on the same line........................................	79
Case E: Shared voice/fax line......................................................................................	80
Case F: Shared voice/fax line with voice mail..............................................................	81
Case G: Fax line shared with computer modem (no voice calls received)...................	82
Case H: Shared voice/fax line with computer modem..................................................	84
Case I: Shared voice/fax line with answering machine................................................	88
Case J: Shared voice/fax line with computer modem and answering machine............	89
Case K: Shared voice/fax line with computer dial-up modem and voice mail..............	93
Serial-type fax setup...........................................................................................................	95
Configure the device (Windows)...............................................................................................	96
Direct connection................................................................................................................	96
Install the software before connecting the device (recommended)..............................	96
Connect the device before installing the software........................................................	97
Share the device on a locally shared network..............................................................	97
Configure the device (Mac OS)................................................................................................	98
Install the software for a direct connection.........................................................................	98
Share the device on a locally shared network....................................................................	98
Uninstall and reinstall the software...........................................................................................	99
8 Maintain and troubleshoot
Work with print cartridges.......................................................................................................	103
Supported print cartridges................................................................................................	103
Handle the print cartridges...............................................................................................	104
Replace the print cartridges..............................................................................................	104
Align the print cartridges...................................................................................................	108
Clean the print cartridges.................................................................................................	109
Clean the print cartridge contacts.....................................................................................	110
Clean the area around the ink nozzles.............................................................................	112
Store print cartridges........................................................................................................	113
Clean the device.....................................................................................................................	114
Clean the glass strip.........................................................................................................	114
Clean the white strip.........................................................................................................	115
Clean the exterior.............................................................................................................	116
Troubleshooting tips and resources.......................................................................................	116

4

Contents
Solve printing problems..........................................................................................................	116
The device shuts down unexpectedly...............................................................................	117
Error message appears on control-panel display.............................................................	117
The device is not responding (nothing prints)...................................................................	117
Device takes a long time to print......................................................................................	118
Blank or partial page printed.............................................................................................	118
Something on the page is missing or incorrect.................................................................	118
Placement of the text or graphics is wrong.......................................................................	119
Poor print quality and unexpected printouts...........................................................................	119
Poor quality printouts........................................................................................................	120
Meaningless characters print............................................................................................	120
Ink is smearing..................................................................................................................	121
Ink is not filling the text or graphics completely................................................................	121
Output is faded or dull colored..........................................................................................	121
Colors are printing as black and white..............................................................................	122
Wrong colors are printing.................................................................................................	122
Printout shows bleeding colors.........................................................................................	122
Colors do not line up properly...........................................................................................	122
Lines or dots are missing from text or graphics................................................................	122
Solve paper-feed problems....................................................................................................	123
Media is not supported for the printer or tray....................................................................	123
Media is not picked up from the tray.................................................................................	123
Media is not coming out correctly.....................................................................................	123
Pages are skewing...........................................................................................................	123
Multiple pages are being picked up..................................................................................	123
Solve copy problems..............................................................................................................	124
No copy came out.............................................................................................................	124
Copies are blank...............................................................................................................	124
Documents are missing or faded......................................................................................	124
Size is reduced.................................................................................................................	125
Copy quality is poor..........................................................................................................	125
Copy defects are apparent...............................................................................................	125
Error messages appear....................................................................................................	126
Solve scan problems..............................................................................................................	126
Scanner did nothing..........................................................................................................	126
Scan takes too long..........................................................................................................	126
Part of the document did not scan or text is missing........................................................	127
Text cannot be edited.......................................................................................................	127
Error messages appear....................................................................................................	128
Scanned image quality is poor.........................................................................................	128
Scan defects are apparent...............................................................................................	129
Solve fax problems.................................................................................................................	129
The fax test failed.............................................................................................................	130
Troubleshoot installation issues.............................................................................................	141
Hardware installation suggestions....................................................................................	141
Software installation suggestions.....................................................................................	142
Clear paper jams....................................................................................................................	142
Avoid paper jams....................................................................................................................	144

5

A	HP supplies
	Order printing supplies online.................................................................................................	145
	Supplies..................................................................................................................................	145
	Print cartridges..................................................................................................................	145
	HP media..........................................................................................................................	145
B	Support and warranty
	Hewlett-Packard limited warranty statement..........................................................................	148
	Obtain electronic support........................................................................................................	149
	Obtain HP telephone support.................................................................................................	149
	Before you call..................................................................................................................	149
	Support process...............................................................................................................	149
	HP support by phone........................................................................................................	150
	Phone support period.................................................................................................	150
	Telephone support numbers.......................................................................................	150
	Placing a call...............................................................................................................	151
	After the phone support period...................................................................................	152
	Additional warranty options..............................................................................................	152
	HP Quick Exchange Service (Japan)...............................................................................	152
	Call HP Korea customer support......................................................................................	153
	Prepare the device for shipment.............................................................................................	153
	Remove the print cartridges before shipment...................................................................	153
	Remove the control-panel faceplate.................................................................................	154
	Pack the device......................................................................................................................	155
C	Device specifications
	Physical specifications............................................................................................................	157
	Product features and capacities.............................................................................................	157
	Memory specifications............................................................................................................	158
	System requirements..............................................................................................................	158
	Print specifications..................................................................................................................	159
	Copy specifications.................................................................................................................	159
	Fax specifications...................................................................................................................	159
	Scan specifications.................................................................................................................	160
	Environmental specifications..................................................................................................	160
	Electrical specifications..........................................................................................................	160
	Acoustic emission specifications (noise levels per ISO 7779)................................................	160
D	Regulatory information
	FCC statement........................................................................................................................	164
	Notice to users in Korea.........................................................................................................	164
	VCCI (Class B) compliance statement for users in Japan......................................................	164
	Notice to users in Japan about the power cord......................................................................	165
	RoHS notices (China only).....................................................................................................	165
	Noise emission statement for Germany.................................................................................	165
	Notice to users of the U.S. telephone network: FCC requirements........................................	166
	Notice to users of the Canadian telephone network...............................................................	166
	Notice to users in the European Economic Area....................................................................	168
	Australia wired fax statement.................................................................................................	168
	Warning for Australia and New Zealand with phone handset.................................................	168
	Regulatory model number......................................................................................................	168

6

Contents
Declaration of conformity........................................................................................................	169
Environmental product stewardship program.........................................................................	170
Paper use.........................................................................................................................	170
Plastics.............................................................................................................................	170
Material safety data sheets...............................................................................................	170
Recycling program............................................................................................................	170
HP inkjet supplies recycling program...............................................................................	170
Disposal of waste equipment by users in private households in the European
Union................................................................................................................................	171
Energy consumption.........................................................................................................	171
Index............................................................................................................................................	173

7

8

1 Get started

This guide provides details about how to use the device and to resolve problems.

•Find other resources for the product

•Understand the device parts

Find other resources for the product

You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources:

Resource	Description	Location
Setup poster	Provides illustrated setup	A printed version of the
	information.	document is provided with the
		device.
Fax Getting Started Guide	Provides instructions for	A printed version of the
	setting up the device and	document is provided with the
	information about the warranty	device.
	and safety issues.
Readme file and release	Provide late-breaking	Included on the Starter CD.
notes	information and
	troubleshooting tips.
Toolbox (Microsoft®	Provides tools to align the	The Toolbox is typically
Windows®)	device, clean print cartridges,	installed with the device
	print a test page, view ink level	software as an available
	of print cartridges, and order	installation option.
	supplies online.
	For more information, see
	Toolbox (Windows).
HP Printer Utility (Mac OS)	Contains tools to configure	The HP Printer Utility is
(Mac OS supported by	print settings, align the device,	typically installed with the
HP Officejet J3600 only)	clean the print cartridges, view	device software.
	ink level of print cartridges,
	order supplies online, and find
	support information from the
	Web site.
	For more information, see HP
	Printer Utility (Mac OS).
Control panel	Provides status, error, and	For more information, see
	warning information about	Control panel buttons and
	operations.	lights.
Logs and reports	Provides information about	For more information, see
	events that have occurred.	Monitor the device.
HP Web sites	Provide the latest printer	www.hp.com/support
	software, and product and	www.hp.com
	support information.

Get started

9

Chapter 1

(continued)

Resource	Description	Location
HP telephone support	Lists information to contact	For more information, see
	HP. During the warranty	Obtain HP telephone support.
	period, this support is often
	free of charge.
HP photo and imaging	Provides information about	For more information, see Use
software help	using the software.	the HP photo and imaging
		software.

Understand the device parts

•Front view

•Printing supplies area

•Back view

•Control panel buttons and lights

•Connection information

Front view

1Document feeder tray

2Control panel display

3Paper guides

4Control panel

5Print cartridge door

6Input tray

7Tray extender

8Paper-width guide

9Document catcher

10 Get started

(continued)

10Document catcher extender

11Handset

Printing supplies area

1Print cartridge door

2Print cartridges

NOTE: The HP Officejet J3500 supports a black print cartridge only.

Back view

1Power connection

2Rear universal serial bus (USB) port

3Fax ports (1-LINE and 2-EXT)

4Rear door

5Rear door access tab

Understand the device parts

11

Chapter 1

Control panel buttons and lights

The following diagram and related table provide a quick reference to the control panel features.

Label

Name and Description

1Speed Dial: Selects a speed dial number.

2Redial/Pause: Redials the most recently dialed number or inserts a 3-second pause in a fax number.

3	Lighter / Darker: Lightens or darkens black-and-white faxes being sent.
4	Fax Resolution: Adjusts the resolution for black-and-white faxes being sent.

5On light: Indicates, when lighted, that the device is on. The light blinks when the device is performing a task.

6Attention light: When blinking, the attention light indicates an error has occurred that requires your attention.

7Display: View menus and messages.

8Auto Answer: Switches among the Answer Mode settings. Depending on the setting, the device automatically answers incoming phone calls, requires you to receive the fax manually, or "listens" for fax tones.

9Flash: Cancels a fax and brings up a dial tone. Also used to answer a call waiting.

10Setup: Presents the Setup Menu for generating reports, changing fax and other maintenance

settings, and accessing the Help menu. Press to scroll through the Help topics available, and then press OK to select a topic. The Help topic you select opens on your computer screen.

11Fax Menu: Places the device in fax mode and presents the Fax Menu. Press Fax Menu repeatedly to scroll through the options in the Fax Menu.

12Scan To: Places the device in scan mode and presents the Scan To menu for selecting a scan destination.

13Copy Menu: Places the device in copy mode and presents the Copy Menu. Press Copy Menu repeatedly to scroll through the options in the Copy Menu.

12 Get started

(continued)

Label

Name and Description

14Start Black: Starts a black-and-white copy, scan, or fax job.

Start Color: Starts a color copy, scan, or fax job (HP Officejet J3600 only.)

15	Cancel: Stops a job, exits a menu, or exits settings.
16	Right arrow: Increases values on the display.
17	OK: Selects a menu or a setting on the display.
18	Left arrow: Decrease values on the display.

19Power: Turns the device on or off. The On light next to the Power button is lit when the device is on. The light blinks while performing a job.

When the device is off, a minimal amount of power is still supplied to the device. To completely disconnect the power supply to the HP All-in-One, turn the device off, and then unplug the power cord.

20Keypad: Enter fax numbers, values, or text.

21One-touch speed dial buttons: Accesses the first ten speed dial numbers. Press a speed dial button once to select the speed dial number presented in the left column. Press the same speed dial button a second time to select the speed dial number in the right column.

Connection information

Description	Recommended number	Supported software	Setup instructions
	of connected	features
	computers for best
	performance
USB connection	One computer connected	All features are	Follow the setup poster
	with a USB cable to the	supported.	guide for detailed
	rear USB 2.0 high-speed		instructions.
	port on the device.
Printer sharing	Up to five computers.	All features resident on	For Windows, follow the
	The host computer must	the host computer are	instructions in Share the
		supported. Only print is	device on a locally shared
	be turned on at all times,
		supported from the other	network. For Mac OS,
	or the other computers
		computers.	follow the instructions in
	cannot print to the device.
			Share the device on a
			locally shared network.

Understand the device parts

13

Chapter 1

14 Get started

2 Use the device

This section contains the following topics:

•Use control panel menus

•Control-panel message types

•Change device settings

•Use the HP Solution Center (Windows)

•Use the HP photo and imaging software

•Text and symbols

•Load originals

•Select print media

•Load media

•Print on special and custom-sized media

•Set up speed-dial entries

Use control panel menus

The following sections provide a quick reference to top-level menus that appear on the control-panel display. To display a menu, press the menu button for the function you want to use.

•Scan menu: Presents a list of destinations; for example, HP photo and imaging software.

•Fax menu: Allows you to enter a fax or speed-dial number, or display the Fax menu. Menu options include:

•Modifying resolution

•Lightening/darkening

•Sending delayed faxes

•Setting up new defaults

•Copy menu: Menu options include:

•Selecting copy quantities

•Reducing/enlarging

•Selecting media type and size

Control-panel message types

This section contains the following topics:

•Status messages

•Warning messages

•Error messages

•Critical error messages

Use the device

15

Chapter 2

Status messages

Status messages reflect the current state of the device. They inform you of normal operation and require no action to clear them. They change as the state of the device changes. Whenever the device is ready, not busy, and has no pending warning messages, the status message READY appears if the device is turned on.

Warning messages

Warning messages inform you of events that require your attention, but they do not prevent the device from operating. An example of a warning message is a low ink warning. These messages appear until you resolve the condition.

Error messages

Error messages communicate that some action must be performed, such as adding media or clearing a media jam. These messages are usually accompanied by a blinking red Attention light. Take the appropriate action to continue printing.

If the error message shows an error code, press the Power button to turn off the device, and then turn it on again. In most situations, this action solves the problem. If the message persists, your device might need service. For more information, see Support and warranty.

Critical error messages

Critical error messages inform you of a device failure. Some of these messages can be cleared by pressing the Power button to turn off the device, and then turning it on again. If a critical error persists, service is required. For more information, see Support and warranty.

Change device settings

You can change the device settings from these places:

•From the control panel.

•From the HP Solution Center (Windows) or HP Device Manager (Mac OS). For more information, see Use the HP photo and imaging software.

NOTE: When you are configuring settings in HP Solution Center or in HP Device Manager, you cannot see the settings that have been configured from the control panel (such as the scan settings).

To change settings from the control panel

1.At the control panel, press the menu button for the function you are using (for example, Copy Menu).

2.To reach the option that you want to change, use one of the following methods:

•Press a control-panel button, and then use the left or right arrow keys to adjust the value.

•Select the option from the menu on the control-panel display.

3.Select the value that you want, and then press OK.

16 Use the device

To change settings from the HP Solution Center (Windows)

▲ See Use the HP photo and imaging software.

To change settings from the HP photo and imaging software (Mac OS)

1.Click the HP Device Manager icon in the Dock.

2.Select the device in the Devices drop-down menu.

3.On the Information and Settings menu, click an item that you want to change.

NOTE: Mac OS is supported by HP Officejet J3600 only.

Use the HP Solution Center (Windows)

On a Windows computer, the HP Solution Center is the entry point for the HP Photosmart Software. Use the HP Solution Center to change print settings, start the Fax Setup Wizard, order supplies, and access the onscreen Help.

The features available in the HP Solution Center vary depending on the devices you have installed. The HP Solution Center is customized to show icons that are associated with the selected device. If the selected device is not equipped with a particular feature, then the icon for that feature does not appear in the HP Solution Center.

If the HP Solution Center on your computer does not contain any icons, an error might have occurred during the software installation. To correct this, use the Control Panel in Windows to completely uninstall the HP Photosmart Software, and then reinstall the software. For more information, see the onscreen Help that came with the device.

For information about opening the HP Solution Center, see Use the HP photo and imaging software.

Use the HP photo and imaging software

You can use the HP photo and imaging software to access many features that are not available from the control panel.

The software is installed on your computer during setup. For further information, see the setup documentation that came with your device.

Access to the HP photo and imaging software differs by operating system (OS). For example, if you have a Windows computer, the HP photo and imaging software entry point is the HP Photosmart Software window. If you have a Macintosh computer, the HP photo and imaging software entry point is the HP Photosmart Studio window. Regardless,

Use the HP Solution Center (Windows)

17

Chapter 2

the entry point serves as the launching pad for the HP photo and imaging software and services.

To open the HP Photosmart Software on a Windows computer

1.Do one of the following:

•On the Windows desktop, double-click the HP Photosmart Software icon.

•In the system tray at the far right of the Windows taskbar, double-click the HP Digital Imaging Monitor icon.

•On the taskbar, click Start, point to Programs or All Programs, select HP, and then click the HP Photosmart Software.

2.If you have more than one HP device installed, select the tab with your product's name.

NOTE: On a Windows computer, the features available in the HP Photosmart Software vary depending on the devices you have installed. The software is customized to show icons that are associated with the selected device. If the selected device is not equipped with a particular feature, then the icon for that feature does not appear in the software.

TIP: If the HP Photosmart Software on your computer does not contain any icons, an error might have occurred during the software installation. To correct this, use the Control Panel in Windows to completely uninstall the HP Photosmart Software; then reinstall the software.

To open the HP Photosmart Studio software on a Macintosh computer

1.Click the HP Photosmart Studio icon in the Dock. The HP Photosmart Studio window appears.

NOTE: Mac OS is supported by HP Officejet J3600 only.

2.In the HP Photosmart Studio task bar, click Devices. The HP Device Manager window appears.

3.Select your device from the Device drop-down menu.

From here, you can scan, send faxes, import documents, and perform maintenance procedures such as checking the ink levels for the ink cartridges.

NOTE: On a Macintosh computer, the features available in the HP Photosmart Studio software vary depending on the selected device.

TIP: When the HP Photosmart Studio software is opened, you can gain access to the Dock menu shortcuts by selecting and holding the mouse button over the HP Photosmart Studio icon in the Dock.

Text and symbols

You can use the keypad on the control panel to enter text and symbols.

You can also enter symbols from the keypad when you dial a fax or phone number. When the device dials the number, it interprets the symbol and responds accordingly. For example, if you enter a dash in the fax number, the device will pause before dialing the

18 Use the device

remainder of the number. A pause is useful if you need to gain access to an outside line before dialing the fax number.

NOTE: If you want to enter a symbol in your fax number, such as a dash, you need to enter the symbol by using the keypad.

Type numbers and text on the control-panel keypad

You can enter text or symbols by using the keypad on the control panel. After you are done entering text, press OK to store your entry.

To enter text

1.Press the keypad numbers that correspond to the letters of a name. For example, the letters a, b, and c correspond to the number 2, as shown on the button below.

TIP: Press a button multiple times to see the available characters. Depending on your language and country/region setting, other characters might be available in addition to the ones shown on the keypad.

2.After the correct letter appears, wait for the cursor to advance automatically to the right, or press the right arrow button. Press the number that corresponds to the next letter in the name. Press the button multiple times until the correct letter appears. The first letter of a word is automatically set to uppercase.

To enter a space, pause, or symbol

•To insert a space, press Space.

•To enter a pause, press Redial/Pause. A dash appears in the number sequence.

•To enter a symbol, such as @, press the Symbols button repeatedly to scroll through the list of available symbols: asterisk (*), dash (-), ampersand (&), period (.), slash (/), parentheses ( ), apostrophe ('), equals (=), number sign (#), at (@), underscore (_), plus (+), exclamation (!), semicolon (;), question (?), comma (,), colon (:), percent (%), and approximation (~).

To erase a letter, number, or symbol

▲If you make a mistake, press the left arrow button to clear it, and then make the correct entry.

Text and symbols

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Chapter 2

Available symbols for dialing fax numbers

To enter a symbol, such as *, press Symbols repeatedly to scroll through the list of symbols. The following table provides the symbols that you can use in a fax or phone number sequence, fax header information, and speed-dial entries.

Available	Description	Available when entering
symbols
*	Displays an asterisk symbol when	Fax header name, speed-dial
	required for dialing.	names, speed-dial numbers, fax or
		phone numbers, and monitor dial
		entries
-	When auto-dialing, the device enters a	Fax header name, fax header
	pause in the number sequence.	number, speed-dial names, speed-
		dial numbers, and fax or phone
		numbers
( )	Displays a left or right parenthesis to	Fax header name, fax header
	separate numbers, such as area codes,	number, speed-dial names, speed-
	for easier reading. These symbols do not	dial numbers, and fax or phone
	affect dialing.	numbers
W	When auto-dialing, W causes the device	Speed-dial numbers and fax or
	to wait for a dial tone before continuing to	phone numbers
	dial.
R	During auto-dialing, the R functions the	Speed-dial numbers and fax or
	same as a Flash button on your telephone.	phone numbers
+	Displays a plus symbol. This symbol does	Fax header name, fax header
	not affect dialing.	number, speed-dial names, speed-
		dial numbers, and fax or phone
		numbers

Load originals

You can load an original for a copy, fax, or scan job in the automatic document feeder. Originals that are loaded in the automatic document feeder are automatically fed into the device.

CAUTION: In areas of high humidity and temperature; avoid putting photo originals through the automatic document feeder. They could become jammed and damage your photos.

TIP: To avoid scratches or other damage to your original photos, place your photo in a transparent photo sleeve before loading.

Load an original in the automatic document feeder (ADF)

You can copy, scan, or fax a single or multiple-page A4, letter, or legal-size document by placing it in the document feeder tray.

The document feeder tray holds a maximum of 20 sheets of letter or A4-size paper or 15 sheets of legal-size paper.

20 Use the device

To load an original in the document feeder tray

1.Load your original, with the print side down, into the document feeder tray. Place the pages so that the top edge of the document goes in first. Slide the media into the automatic document feeder until you hear a beep or see a message on the display indicating that the loaded pages were detected.

TIP: For more help on loading originals in the automatic document feeder, refer to the diagram engraved in the document feeder tray.

2. Slide the width guides inward until they stop at the left and right edges of the media.

Select print media

The device is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit the HP Web site at www.hp.com for more information about HP media.

Tips for selecting and using print media

For the best results, observe the following guidelines.

•Always use media that conforms to the device specifications. For more information, see Understand specifications for supported media.

•Load only one type of media at a time into a tray.

•Load media print-side down and aligned against the right and back edges of the tray. For more information, see Load media.

•Do not overload the tray. For more information, see Understand specifications for supported media.

•To prevent jams, poor print quality, and other printing problems, avoid the following media:

•Multipart forms

•Media that is damaged, curled, or wrinkled

•Media with cutouts or perforations

•Media that is heavily textured, embossed, or does not accept ink well

•Media that is too lightweight or stretches easily

Select print media

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Chapter 2

Cards and envelopes

•Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows. Also avoid cards and envelopes with thick, irregular, or curled edges, or areas that are wrinkled, torn, or otherwise damaged.

•Use tightly constructed envelopes, and make sure the folds are sharply creased.

•Load envelopes with the flaps facing up.

Photo media

•Use the Best mode to print photographs. Note that in this mode, printing takes longer and more memory is required from your computer.

•Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack up may cause smearing.

Transparencies

•Insert transparencies with the rough side down and the adhesive strip pointing towards the back of the device.

•Use the Normal mode to print transparencies. This mode provides longer drying time and ensures that the ink dries completely before the next page is delivered to the output tray.

•Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack up may cause smearing.

Custom-sized media

•Use only custom-sized media that is supported by the device.

•If your application supports custom-sized media, set the media size in the application before printing the document. If not, set the size in the print driver. You might need to reformat existing documents to print them correctly on custom-sized media.

Understand specifications for supported media

Use the following tables to determine the correct media to use with your device, and determine what features will work with your media.

•Understand supported sizes

•Understand supported media types and weights

Understand supported sizes

NOTE: The HP Officejet J3600 supports all media listed in the table below. The HP Officejet J3500 supports paper only.

Type	Size
Paper	A4: 210 x 297 mm (8.3 x 11.7 inches)
	Legal: 216 x 356 mm (8.5 x 14 inches)
	B5–JIS: 182 x 257 mm (7.2 x 10.1 inches)
Envelopes	U.S. #10: 105 x 241 mm (4.13 x 9.5 inches)

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(continued)

Type	Size
	A2: 111 x 146 mm (4.4 x 5.8 inches)
	DL: 110 x 220 mm (4.3 x 8.7 inches)
	C6: 114 x 162 mm (4.5 x 6.4 inches)
Transparency film	Letter: 216 x 279 mm (8.5 x 11 inches)
	A4: 210 x 297 mm
Premium photo paper	10 x 15 cm (4 x 6 inches)
	Letter: 216 x 280 mm (8.5 x 11 inches)
	A4: 210 x 297 mm
Cards	Index card: 127 x 203 mm (5 x 8 inches)
	A4: 210 x 297 mm
Labels	Letter: 216 x 279 mm (8.5 x 11 inches)
	A4: 105 x 149 mm
Custom	102 x 152 mm up to 216 x 356 mm (4 x 6 inches up to 8.5 x 14
	inches)

Understand supported media types and weights

NOTE: The HP Officejet J3600 supports all media listed in the table below. The HP Officejet J3500 supports plain paper and legal paper only.

Type	Paper weight	Input tray*	Output tray**	Document
				feeder tray
Plain paper	16 to 24 lb. (60 to	up to 100	up to 20	up to 20
	90 gsm)	(16 lb. paper)	(16 lb. paper)
Legal paper	20 to 24 lb. (75 to	up to 100	up to 20	up to 15
	90 gsm)	(16 lb. paper)	(16 lb. paper)
Cards	up to 110 lb.	20	10	N/A
	index (200 gsm)
Envelopes	20 to 24 lb. (75 to	10	10	N/A
	90 gsm)
Transparency film	N/A	25	up to 10	N/A
Labels	N/A	up to 20	up to 10	N/A
4 x 6 inch photo	up to 75 lb. (280	30	20	N/A
paper	gsm)
8.5 x 11 inch photo	N/A	40	20	N/A
paper

*Maximum capacity. The input tray has a maximum input stack height capacity of 10 mm.

**Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently.

Select print media

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Chapter 2

Set minimum margins

NOTE: The HP Officejet J3500 does not support envelopes and cards.

	Top (leading edge)	Bottom (trailing	Left and Right
		edge)	margins
U.S. (Letter, Legal,	1.5 mm (0.06 inches)	12.7 mm (0.50	6.4 mm (0.25 inches)
Executive)		inches)
ISO (A4, A5) and JIS (B5)	1.8 mm (0.07 inches)	12.7 mm (0.50	3.2 mm (0.13 inches)
		inches)
Envelopes	3.2 mm (0.13 inches)	3.2 mm (0.13 inches)	1.0 mm (0.04 inches)
Cards	1.0 mm (0.04 inches)	12.7 mm (0.50	3.2 mm (0.13 inches)
		inches)

Load media

This section describes the procedure for loading different types and sizes of paper into the device for your copies, printouts, or faxes.

TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in a resealable bag. If the paper is not stored properly, extreme changes in temperature and humidity might result in curled paper that does not work well in the device.

This section contains the following topics:

•Load full-size paper

•Load 10 x 15 cm (4 x 6 inch) photo paper

•Load index cards

•Load envelopes

•Load other types of paper

Load full-size paper

You can load many types of letter, A4, or legal paper into the input tray of the device.

To load full-size paper

1. Slide the paper-width guide to its outermost position.

24 Use the device

2. Flip the tray extender up toward you.

NOTE: When you use legal-size paper, leave the tray extender closed.

3.Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following:

•Make sure it is free of rips, dust, wrinkles, and curled or bent edges.

•Make sure all the paper in the stack is the same size and type.

Load media

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Chapter 2

4.Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops.

CAUTION: Make sure that the device is idle and silent when you load paper into the input tray. If it is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the device to eject blank pages.

TIP: If you are using letterhead, insert the top of the page first with the print side down. For more help on loading full-size paper and letterhead, refer to the diagram engraved in the base of the input tray.

5.Slide the paper-width guide inward until it stops at the edge of the paper.

Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide.

Load 10 x 15 cm (4 x 6 inch) photo paper

(HP Officejet J3600 only)

You can load 10 x 15 cm (4 x 6 inch) photo paper into the input tray of the device. For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Paper or HP Premium Photo Paper.

TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in a resealable bag. If the paper is not stored properly, extreme changes in temperature and humidity might result in curled paper that does not work well in the device.

For best results, set the paper type and paper size before copying or printing.

26 Use the device