HP High-Performance Secure Hard Disk Setup Manual
HP High-Performance
Secure Hard Disk
Setup Guide
HP High-Performance Secure Hard Disk
Setup guide
© 2009 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained in this document
is subject to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Applicable Products: J8018A/J8019A
Edition 2, 6/2009
Microsoft®, Windows®, Windows Vista™
are U.S. registered trademarks of Microsoft
Corporation. NetWare® and Novell® are
registered trademarks of Novell Corporation.
IBM® is a registered trademark of
International Business Machines Corp.
Ethernet is a registered trademark of Xerox
Corporation. Adobe®, PostScript® are
trademarks of Adobe Systems, Incorporated.
UNIX® is a registered trademark of The
Open Group.
Table of contents
1 Introduction
HP Secure Hard Disk products ............................................................................................................ 2
Supported printers/MFPs ..................................................................................................................... 3
Product accessibility ............................................................................................................................. 4
2 Installation
What you need for installation .............................................................................................................. 5
Check printer/MFP operation ............................................................................................................... 9
Backup data and note configuration settings ..................................................................................... 10
Erase existing hard disk data ............................................................................................................. 11
Install the EIO HP Secure Hard Disk (J8019A) .................................................................................. 12
Install the HP Secure Hard Disk lock adapter .................................................................................... 13
Install the HP Secure Hard Disk (J8018A) ......................................................................................... 15
Install in the HP DS9250c digital sender ........................................................................... 15
Install in the HP LaserJet M4345, M5025/M5035, or M9040/M9050 ................................. 16
Install in the HP LaserJet CM3530 or HP LaserJet CP6015 ............................................. 17
Confirm HP Secure Hard Disk operation ............................................................................................ 19
Restore data and reinstall applications .............................................................................................. 21
3 Manage the HP Secure Hard Disk
General information ............................................................................................................................ 24
Standard hard disks are disabled ...................................................................................... 24
Hard disk priority ................................................................................................................ 24
Reinitialize, Disable, or Erase the HP Secure Hard Disk ................................................................... 26
Reinitialize the HP Secure Hard Disk ................................................................................ 26
Disable encryption ............................................................................................................. 27
Secure storage erase ........................................................................................................ 27
4 Troubleshooting
Solve general problems ...................................................................................................................... 30
Control panel messages ..................................................................................................................... 31
Printer configuration page messages ................................................................................................. 31
Embedded Web server messages ..................................................................................................... 33
ENWW iii
Reset to factory defaults ..................................................................................................................... 36
5 Customer support
HP support online ............................................................................................................................... 37
HP support by phone .......................................................................................................................... 38
Appendix A Specifications
Electrical ............................................................................................................................................. 39
Environmental .................................................................................................................................... 39
Electromagnetic .................................................................................................................................. 40
Acoustic .............................................................................................................................................. 40
Safety ................................................................................................................................................. 40
Appendix B Regulatory Statements
FCC Statements ................................................................................................................................. 41
Regulatory Model Identification Number ............................................................................................ 42
European Community ......................................................................................................................... 42
Canada ............................................................................................................................................... 42
VCCI (Japan) ...................................................................................................................................... 42
RRL Statement (Korea) ...................................................................................................................... 42
Appendix C Warranty Service
Hewlett-Packard Limited Warranty Statement ................................................................................... 43
Your Authorized Dealer ..................................................................................................... 44
Service Billing (Out of Warranty) ....................................................................................... 44
Service Outside the USA ................................................................................................... 44
Local Warranty Statements ................................................................................................................ 45
Australia and New Zealand ................................................................................................ 45
iv ENWW
1 Introduction
HP Secure Hard Disks provide hardware-based encryption to secure sensitive print, scan, and copy
data-at-rest on single and multiple function printing devices. HP Secure Hard Disks use the advanced
encryption standard (AES), and are equipped with versatile time saving features and robust functionality.
The HP Secure Hard Disk includes the following features:
●
Easy to install and configure.
●
Managed with the HP embedded Web server or HP Web Jetadmin.
●
Employs hardware based full-disk encryption for security and performance.
●
Uses an automated randomly generated key or a key that you manually specify.
●
Locked to the printer/MFP in which it is installed.
CAUTION: Once the HP Secure Hard Disk is locked to the printer/MFP, the stored data is unreadable
if removed from the printer/MFP. Secondary hard disks (EIO or internal) that are installed in the
printer/MFP are automatically disabled after the HP Secure Hard Disk is installed.
Installing the HP Secure Hard Disk typically involves the following procedures:
●
Backup any data that you need to save from the standard (non-encrypted) hard disks.
●
Securely erase the standard (non-encrypted) hard disks.
●
Install the HP Secure Hard Disk.
●
Restore data and reinstall any third-party applications.
For detailed instructions see
Installation on page 5.
ENWW 1
HP Secure Hard Disk products
Product Name Part Number
HP High-Performance Secure Hard Disk J8018A
HP High-Performance Secure EIO Hard Disk
(HP Secure Hard Disk lock adapter)
J8019A
2 Chapter 1 Introduction ENWW
Supported printers/MFPs
Table 1-1 Supported printers/MFPs
HP printer/MFP model number Available HP Secure Hard Disk product
HP LaserJet CP3525, CP4020/4520, CM4730, CP6015,
CM6030, CM6040 M3027, M3035
HP High-Performance Secure EIO Hard Disk (J8019A)
HP LaserJet CM3530, CP6015, DS9250c, M4345,
M5025/M5035, M9040/M9050
HP High-Performance Secure Hard Disk (J8018A)
HP High-Performance Secure EIO Hard Disk (J8019A)
ENWW Supported printers/MFPs 3
Product accessibility
For information on our commitment to accessibility of HP Secure Hard Disk products:
●
Visit the HP Web site at
http://www.hp.com/accessibility.
●
Send an email message to: accessibility@hp.com.
4 Chapter 1 Introduction ENWW
2 Installation
Use the information in this section to install the HP Secure Hard Disk in your compatible printer/MFP.
Once installed, you can use the HP embedded Web server (or HP Web Jetadmin) to manage the
HP Secure Hard Disk.
CAUTION: Your HP Secure Hard Disk contains electronic components that might be damaged
by static electricity through electrostatic discharge (ESD). To prevent ESD damage, maintain
frequent contact with any bare sheet metal surface on the printer. A grounding wrist strap (or similar
device) is useful for this purpose. Handle the device carefully at all times. Avoid touching electronic
components or circuit paths
●
What you need for installation
●
Check printer/MFP operation
●
Backup data and note configuration settings
●
Erase existing hard disk data
●
Install the EIO HP Secure Hard Disk (J8019A)
●
Install the HP Secure Hard Disk lock adapter
●
Install the HP Secure Hard Disk (J8018A)
●
Confirm HP Secure Hard Disk operation
●
Restore data and reinstall applications
What you need for installation
●
An HP printer/MFP with an available EIO slot or hard disk drive bay that supports an HP Secure
Hard Disk. See
Table 1-1 Supported printers/MFPs on page 3 for a list of supported printers, MFPs,
and digital senders.
The HP printer/MFP must be functioning properly. If required, use the setup or installation guides
provided to assemble and test the printer/MFP.
ENWW What you need for installation 5
●
The appropriate HP Secure Hard Disk for your printer/MFP.
◦
HP High-Performance Secure EIO Hard Disk (J8019A).
For added physical security, this HP Secure Hard Disk (J8019A) includes an EIO lock adapter
(callout 1). The adapter can be outfitted with a Kensington-type lock (with or without a cable).
Contact the Kensington Computer Products Group for information about a compatible lock.
6 Chapter 2 Installation ENWW
◦
HP High-Performance Secure Hard Disk (J8018A).
This HP Secure Hard Disk (J8018A) includes pre-mounted disk rails that are typically required
for installation in the formatter door.
●
The latest version of the printer/MFP firmware.
If you are installing an HP Secure Hard Disk in an existing printer/MFP, verify that it contains the
latest firmware. For firmware upgrade instructions, see the setup or use guides provided with your
printer/MFP.
NOTE: If you must upgrade the printer/MFP firmware, do this now before you install the
HP Secure Hard Disk.
After upgrading the firmware, and restarting the printer/MFP, you can verify the firmware is installed
correctly by using the following procedure:
◦
Start a supported Web browser and enter the IP address or host name of the printer/MFP.
◦
Select the Settings tab and then select Security.
◦
In the Hard Drive and Mass Storage Security Settings section, select Configure.
Because the current hard disk cannot be encrypted, you should see information similar to the
following displayed in the Hard Drive Status section:
Hard Disk: Internal (Not encryptable)
Serial Number: ABCDE1234567890abcde
Drive Status: Enabled
Encryption Status: Not supported
The Hard Disk, Drive Status, and Encryption Status fields indicate that the firmware is
capable of supporting the HP Secure Hard Disk.
ENWW What you need for installation 7
NOTE: After the firmware upgrade, the check box to Automatically enable encryption
when powered on is selected by default. To manually provide a drive password, select
Manually Specify Drive Password from the HP Encrypted Hard Drive Configuration
selections.
Once installed, the HP Secure Hard Disk automatically locks to the printer/MFP. Because all
data on the HP Secure Hard Disk is encrypted, it is unreadable if removed from the
printer/MFP.
You can exit the HP embedded Web server when you have verified that the firmware is
upgraded.
●
The latest version of HP Web Jetadmin.
If you are installing an HP Secure Hard Disk into an existing printer/MFP, and you use
HP Web Jetadmin, verify that the latest version is installed.
NOTE: If you must upgrade HP Web Jetadmin, do this now before you install the HP Secure
Hard Disk. Older versions of HP Web Jetadmin do not support the HP Secure Hard Disk.
●
Kensington-type locks and/or cables (optional).
The HP EIO lock adapter uses an optional Kensington-type lock (with or without a cable). In
addition, most printer/MFP formatters can be outfitted with an optional Kensington-type lock.
Contact the Kensington Computer Products Group for information about a compatible lock.
●
Setup or use guides provided with your printer/MFP.
These guides are helpful during the HP Secure Hard Disk installation process.
●
Font packages and any third-party party applications that are installed on the standard (nonencrypted) hard disk(s). These must be reinstalled on the HP Secure Hard Disk.
8 Chapter 2 Installation ENWW
Check printer/MFP operation
Before attempting to install the HP Secure Hard Disk, print a printer configuration page to verify that
your HP printer/MFP is working properly. The configuration page displays the operating status of the
printer/MFP.
The steps to print a configuration page vary with each printer/MFP model. For models with a control
panel, a menu map is provided to navigate the control panel menus. To print a configuration page, use
the menu map or see your printer/MFP documentation for specific instructions.
NOTE: The name of the configuration page might vary by printer type.
ENWW Check printer/MFP operation 9
Backup data and note configuration settings
Because only the HP Secure Hard Disk will be operational, backup any data that you need from the
standard (non-encrypted) hard disk(s). After installation, restore the data to the HP Secure Hard Disk.
In addition, you must reinstall any third-party applications, fonts (including specialized fonts), and
Postscript packages.
Configuration settings are lost and should be noted before installing the HP Secure Hard Disk.
Information you might need includes the following:
●
Address Book, Distribution Lists, and Authorized User List stored on an MFP
You can save the information using the HP embedded Web server by selecting Digital Sending
Tab and Import/Export. Follow the instructions for exporting. (You can import the data to the new
HP Secure Hard Disk.)
●
Stored, Private, and Quick Copy jobs stored on an MFP
Print and scan the jobs, and then re-send to the printer/MFP. To print a list of all stored jobs, select
Print List from the Job Storage application on the control panel.
●
Third-party applications
Verify that you have the source files so you can reinstall the applications on the printer/MFP.
●
Font and Postscript packages
Verify that you have the source files so you can reinstall the fonts and Postscript packages on the
printer/MFP.
●
HP embedded Web server configuration settings
Print or write down any configuration settings you need.
10 Chapter 2 Installation ENWW
Erase existing hard disk data
Before installing the HP Secure Hard Disk, you should securely erase the data from existing EIO or
internal hard disk drives when you complete either of the following procedures:
●
Replace an existing non-encrypted hard disk (either EIO or internal) with an HP Secure Hard Disk.
●
Install an HP Secure Hard Disk in a printer/MFP that contains a secondary (non-encrypted) hard
disk. If the secondary hard disk remains in the printer/MFP, it is deactivated and not accessible.
NOTE: You cannot access a secondary (non-encrypted) hard disk after the HP Secure Hard Disk
is installed. However, if the HP Secure Hard Disk is re-initialized and subsequently removed from
the printer/MFP, the secondary (non-encrypted) hard disk is again accessible.
CAUTION: Verify that you have backed up any data that you need to keep before erasing the
secondary (non-encrypted) hard disk.
See your printer/MFP use guides for information about securely erasing the hard disk. For information
about using the HP embedded Web server Secure storage erase option, see
Secure storage erase
on page 27.
ENWW Erase existing hard disk data 11
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