HP H9W15EA User Manual

User Guide

© Copyright 2014 Hewlett-Packard
Development Company, L.P.

Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Celeron,
Centrino, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Java is a U.S. trademark of Sun
Microsystems, Inc. Microsoft and Windows
are U.S. registered trademarks of the
Microsoft group of companies.

The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.

First Edition: October 2014

Document Part Number: 781076-001

Product notice

This user guide describes features that are
common to most models. Some features
may not be available on your computer.

Not all features are available in all editions
of Windows. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take
full advantage of Windows functionality. Go
to http://www.microsoft.com for details.

To access the latest user guide, go to

http://www.hp.com/support, and select your

country. Select Drivers & Downloads, and
then follow the on-screen instructions.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a full refund subject to the refund
policy of your seller.

For any further information or to request a
full refund of the price of the computer,
please contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation.
The computer and the AC adapter comply with the user-accessible surface temperature limits defined
by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

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iv Safety warning notice ENWW

Processor configuration setting (select models only)

IMPORTANT: Select computer models are configured with an Intel® Pentium® N35xx series or a

Celeron® N28xx/N29xx series processor and a Windows® operating system. If your computer is
configured as described, do not change the processor configuration setting in msconfig.exe from 4 or
2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a
factory reset to restore the original settings.

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vi Processor configuration setting (select models only) ENWW

Table of contents

1 Welcome ........................................................................................................................................................... 1

Finding information ............................................................................................................................... 2

2 Getting to know your computer ......................................................................................................................... 5

Right ..................................................................................................................................................... 5

Left ....................................................................................................................................................... 8

Display ................................................................................................................................................ 10

Top ..................................................................................................................................................... 11

TouchPad .......................................................................................................................... 11

Lights ................................................................................................................................. 12

Buttons, speakers, and fingerprint reader (select models only) ......................................... 14

Keys ................................................................................................................................... 16

Bottom ................................................................................................................................................ 17

Front ................................................................................................................................................... 19

3 Connecting to a network ................................................................................................................................. 21

Connecting to a wireless network ....................................................................................................... 21

Using the wireless controls ................................................................................................ 21

Using the wireless button .................................................................................. 21

Using operating system controls ....................................................................... 22

Using a WLAN ................................................................................................................... 22

Using an Internet service provider .................................................................... 22

Setting up a WLAN ............................................................................................ 23

Configuring a wireless router ............................................................................ 23

Protecting your WLAN ....................................................................................... 23

Connecting to a WLAN ...................................................................................... 24

Using HP Mobile Broadband (select models only) ............................................................ 24

Using HP Mobile Connect (select models only) ................................................................. 25

Inserting and removing a SIM (select models only) ........................................................... 25

Using GPS (select models only) ........................................................................................ 26

Using Bluetooth wireless devices ...................................................................................... 26

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Connecting to a wired network ........................................................................................................... 27

Connecting to a local area network (LAN) ......................................................................... 27

4 Navigating using the keyboard, touch gestures and pointing devices ............................................................ 29

Using pointing devices ....................................................................................................................... 30

Setting pointing device preferences ................................................................................... 30

Using the pointing stick ...................................................................................................... 30

Using the TouchPad and gestures .................................................................................... 30

Turning the TouchPad off and on ...................................................................... 31

Tapping ............................................................................................................. 31

Scrolling ............................................................................................................ 32

2-finger pinch zoom ........................................................................................... 32

2-finger click ...................................................................................................... 33

Rotating (select models only) ............................................................................ 33

Flicking (select models only) ............................................................................. 34

Edge swipes (select models only) ..................................................................... 34

Right-edge swipe .............................................................................. 34

Left-edge swipe ................................................................................ 35

Top-edge swipe ................................................................................ 35

Using the keyboard ............................................................................................................................ 36

Using Windows shortcut keys ............................................................................................ 36

Identifying the hot keys ...................................................................................................... 36

Using keypads ................................................................................................................... 38

Using the embedded numeric keypad ............................................................... 38

Turning the embedded numeric keypad on and off .......................... 39

Switching key functions on the embedded numeric keypad ............. 39

Using an optional external numeric keypad ...................................................... 39

5 Multimedia ....................................................................................................................................................... 41

Audio .................................................................................................................................................. 41

Connecting speakers ......................................................................................................... 41

Adjusting the volume ......................................................................................................... 41

Connecting headphones and microphones ....................................................................... 42

Checking audio functions on the computer ........................................................................ 42

Webcam (select models only) ............................................................................................................ 42

Touch to share (select models only) .................................................................................................. 44

Start sharing ...................................................................................................................... 44

Video .................................................................................................................................................. 44

VGA ................................................................................................................................... 45

DisplayPort ........................................................................................................................ 46

Discovering and connecting wired displays using MultiStream Transport ......................... 47

viii ENWW

Connect displays to computers with AMD graphics (with an optional hub) ....... 47

Connect displays to computers with Intel graphics (with an optional hub) ........ 47

Connect displays to computers with Intel graphics (with a built-in hub) ............ 48

Discovering and connecting Miracast-compatible wireless displays (select models

only) ................................................................................................................................... 48

6 Power management ........................................................................................................................................ 49

Shutting down (turning off) the computer ........................................................................................... 49

Setting power options ......................................................................................................................... 50

Using power-saving states ................................................................................................. 50

Intel Rapid Start Technology (select models only) ............................................ 50

Initiating and exiting Sleep ................................................................................ 50

Enabling and exiting user-initiated Hibernation ................................................. 51

Using the power meter and power settings ....................................................... 51

Setting password protection on wakeup ........................................................... 51

Using battery power ........................................................................................................... 52

Finding additional battery information ............................................................... 52

Using Battery Check ......................................................................................... 53

Displaying the remaining battery charge ........................................................... 53

Maximizing battery discharge time .................................................................... 53

Managing low battery levels .............................................................................. 53

Identifying low battery levels ............................................................. 53

Resolving a low battery level ............................................................ 54

Inserting or removing the battery ...................................................................... 54

Inserting a battery ............................................................................. 54

Removing a battery .......................................................................... 55

Conserving battery power ................................................................................. 56

Storing a user-replaceable battery (select models only) ................................... 56

Disposing of a user-replaceable battery (select models only) ........................... 57

Replacing a user-replaceable battery (select models only) .............................. 57

Using external AC power ................................................................................................... 57

Testing an AC adapter ...................................................................................... 58

7 External cards and devices ............................................................................................................................. 59

Using memory card readers ............................................................................................................... 59

Inserting a memory card .................................................................................................... 59

Removing a memory card .................................................................................................. 60

Using smart cards .............................................................................................................................. 60

Inserting a smart card ........................................................................................................ 61

Removing a smart card ...................................................................................................... 61

Using a USB device ........................................................................................................................... 61

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Connecting a USB device .................................................................................................. 62

Removing a USB device .................................................................................................... 62

Using optional external devices .......................................................................................................... 62

Using optional external drives ............................................................................................ 63

8 Drives .............................................................................................................................................................. 65

Handling drives ................................................................................................................................... 65

Using hard drives ............................................................................................................................... 66

Intel Smart Response Technology (select models only) .................................................... 66

Removing or replacing the service door ............................................................................ 66

Removing the service door ............................................................................... 66

Replacing the service door ................................................................................ 67

Replacing or upgrading the hard drive ............................................................................... 68

Removing the hard drive ................................................................................... 68

Installing a hard drive ........................................................................................ 69

Improving hard drive performance ..................................................................................... 70

Using Disk Defragmenter .................................................................................. 70

Using Disk Cleanup ........................................................................................... 71

Using HP 3D DriveGuard (select models only) .................................................................. 71

Identifying HP 3D DriveGuard status ................................................................ 71

9 Security ........................................................................................................................................................... 73

Protecting the computer ..................................................................................................................... 73

Using passwords ................................................................................................................................ 74

Setting passwords in Windows .......................................................................................... 74

Setting passwords in Computer Setup .............................................................................. 75

Managing a BIOS administrator password ........................................................................ 75

Entering a BIOS administrator password .......................................................... 76

Managing a Computer Setup DriveLock password ........................................................... 76

Setting a DriveLock password ........................................................................... 77

Entering a DriveLock password ........................................................................ 78

Changing a DriveLock password ...................................................................... 78

Removing DriveLock protection ........................................................................ 78

Using Computer Setup Automatic DriveLock .................................................................... 79

Entering an Automatic DriveLock password ..................................................... 79

Removing Automatic DriveLock protection ....................................................... 79

Using antivirus software ..................................................................................................................... 80

Using firewall software ....................................................................................................................... 80

Installing critical security updates ....................................................................................................... 81

Using HP Client Security .................................................................................................................... 81

Installing an optional security cable .................................................................................................... 81

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Using the fingerprint reader (select models only) ............................................................................... 82

Locating the fingerprint reader ........................................................................................... 82

10 Maintenance ................................................................................................................................................. 83

Adding or replacing memory modules ................................................................................................ 83

Cleaning your computer ..................................................................................................................... 85

Cleaning procedures .......................................................................................................... 86

Cleaning the display (All-in-Ones or Notebooks) .............................................. 86

Cleaning the sides or cover ............................................................................... 86

Cleaning the TouchPad, keyboard, or mouse ................................................... 86

Updating programs and drivers .......................................................................................................... 87

Using SoftPaq Download Manager .................................................................................................... 87

11 Backup and recovery .................................................................................................................................... 89

Backing up your information ............................................................................................................... 89

Performing a system recovery ............................................................................................................ 89

Using the Windows recovery tools ..................................................................................... 90

Using f11 recovery tools .................................................................................................... 90

Using Windows operating system media (purchased separately) ..................................... 91

Using Windows Refresh or Windows Reset ...................................................................... 92

Using HP Software Setup .................................................................................................. 92

12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ........................................... 93

Using Computer Setup ....................................................................................................................... 93

Starting Computer Setup ................................................................................................... 93

Navigating and selecting in Computer Setup ..................................................................... 93

Restoring factory settings in Computer Setup ................................................................... 94

Updating the BIOS ............................................................................................................. 95

Determining the BIOS version ........................................................................... 95

Downloading a BIOS update ............................................................................. 95

Using MultiBoot .................................................................................................................................. 97

About the boot device order ............................................................................................... 97

Choosing MultiBoot preferences ........................................................................................ 97

Setting a new boot order in Computer Setup .................................................... 97

Dynamically choosing a boot device using the f9 prompt ................................. 98

Setting a MultiBoot Express prompt .................................................................. 98

Entering MultiBoot Express preferences ........................................................... 99

Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 99

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 99

Using HP Sure Start (select models only) ....................................................................... 100

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13 Support ....................................................................................................................................................... 101

Contacting support ........................................................................................................................... 101

Labels ............................................................................................................................................... 102

14 Specifications .............................................................................................................................................. 103

Input power ....................................................................................................................................... 104

Operating environment ..................................................................................................................... 105

Appendix A Traveling with the computer ......................................................................................................... 107

Appendix B Troubleshooting ............................................................................................................................ 109

Troubleshooting resources ............................................................................................................... 109

Resolving issues .............................................................................................................................. 109

The computer is unable to start up .................................................................................. 109

The computer screen is blank .......................................................................................... 110

Software is functioning abnormally .................................................................................. 110

The computer is on but not responding ........................................................................... 110

The computer is unusually warm ..................................................................................... 110

An external device is not working .................................................................................... 111

The wireless network connection is not working .............................................................. 111

A disc does not play ......................................................................................................... 111

A movie is not visible on an external display ................................................................... 112

The process of burning a disc does not begin, or it stops before completion .................. 112

Appendix C Electrostatic discharge ................................................................................................................. 113

Index ................................................................................................................................................................. 115

xii ENWW

1 Welcome

After you set up and register the computer, we recommend the following steps to get the most out of
your smart investment:

TIP: To quickly return to the computer Start screen from an open app or the Windows desktop,

press the Windows key on your keyboard. Pressing the Windows key again will return you to

the previous screen.

Connect to the Internet—Set up your wired or wireless network so that you can connect to the

●

Internet. For more information, see Connecting to a network on page 21.

Update your antivirus software—Protect your computer from damage caused by viruses. The

●

software is preinstalled on the computer. For more information, see Using antivirus software

on page 80.

Get to know your computer—Learn about your computer features. See Getting to know your

●

computer on page 5 and Navigating using the keyboard, touch gestures and pointing devices
on page 29 for additional information.

Find installed software—Access a list of the software preinstalled on the computer:

●

From the Start screen, type a, click Apps, and then select from the displayed options. For details
about using the software included with the computer, see the software manufacturer's
instructions, which may be provided with the software or on the manufacturer's website.

Back up your hard drive by creating recovery discs or a recovery flash drive. See Backup and

●

recovery on page 89.

ENWW 1

Finding information

You have already used

Setup Instructions

to turn on the computer and locate this guide. To locate

resources that provide product details, how-to information, and more, use this table.

Resources For information about

Setup Instructions

HP Support Assistant

To access HP Support Assistant, from the Start
screen, select the HP Support Assistant app.

To access the latest user guide, go to

http://www.hp.com/support, and select your country.

Select Drivers & Downloads, and then follow the on­screen instructions.

Worldwide support

To get support in your language, go to

http://welcome.hp.com/country/us/en/
wwcontact_us.html.

HP website

To access the latest user guide, go to

http://www.hp.com/support, and select your country.

Select Drivers & Downloads, and then follow the on­screen instructions.

poster

How to set up the computer

●

Help to identify computer components

●

Operating system information

●

Software, driver, and BIOS updates

●

Troubleshooting tools

●

How to access support

●

Online chat with an HP technician

●

Support telephone numbers

●

HP service center locations

●

Support information

●

Ordering parts and finding additional help

●

Accessories available for the device

●

Safety & Comfort Guide

To access this guide:

From the Start screen, type support, and then

▲

select the HP Support Assistant app.

– or –

Go to http://www.hp.com/ergo.

Regulatory, Safety, and Environmental Notices

To access this guide:

1. From the Start screen, type support, and then

select the HP Support Assistant app.

2. Select My computer, and then select User

guides.

Proper workstation setup, posture, health, and work habits

●

Electrical and mechanical safety information

●

Regulatory and safety information

●

Battery disposal information

●

2 Chapter 1 Welcome ENWW

Resources For information about

Limited Warranty

To access this guide, from the Start screen, select the
HP Support Assistant app, select My computer, and
then select Warranty and services.

– or –

Go to http://www.hp.com/go/orderdocuments.

*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your
computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited
Warranty in the box. For some countries/regions where the warranty is not provided in printed format, you may request a
printed copy from http://www.hp.com/go/orderdocuments or write to:

North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA

●

Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy

●

Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507

●

When you request a printed copy of your warranty, please include your product number, warranty period (found on your
service label), name, and postal address.

IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/
contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

*

Warranty information

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4 Chapter 1 Welcome ENWW

2 Getting to know your computer

Right

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1) Audio-out (headphone)/Audio-in

(microphone) jack

(2) DisplayPort Connects an optional digital display device, such as a high-

(3) Memory card reader Reads optional memory cards that store, manage, share,

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the

Regulatory, Safety, and Environmental Notices

this guide, from the Start screen, type support, and then
select the HP Support Assistant app.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and
audio-in (microphone).

performance monitor or projector.

or access information.

. To access

ENWW Right 5

Component Description

(4) USB 3.0 port(s) Connects an optional USB device, such as a keyboard,

mouse, external drive, printer, scanner or USB hub.

For details about different types of USB ports, see Using a

USB device on page 61.

(5) RJ-45 (network) jack/lights Connects a network cable.

Green (left): The network is connected.

●

Amber (right): Activity is occurring on the network.

●

(6) Docking connector Connects an optional docking device.

(7) Power connector Connects an AC adapter.

Component Description

(1) Audio-out (headphone)/Audio-in

(microphone) jack

(2) DisplayPort Connects an optional digital display device, such as a high-

(3) USB 3.0 ports Connect optional USB devices, such as a keyboard,

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the

Regulatory, Safety, and Environmental Notices

this guide, from the Start screen, type support, and then
select the HP Support Assistant app.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and
audio-in (microphone).

performance monitor or projector.

mouse, external drive, printer, scanner or USB hub.

For details about different types of USB ports, see Using a

USB device on page 61.

. To access

6 Chapter 2 Getting to know your computer ENWW

Component Description

(4) Memory card reader Reads optional memory cards that store, manage, share,

or access information.

(5) RJ-45 (network) jack/lights Connects a network cable.

Green (left): The network is connected.

●

Amber (right): Activity is occurring on the network.

●

(6) Docking connector Connects an optional docking device.

(7) Power connector Connects an AC adapter.

ENWW Right 7

Left

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being
mishandled or stolen.

(2) Vents Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.

(3) External monitor port Connects an external VGA monitor or projector.

(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard,

mouse, external drive, printer, scanner or USB hub.
Standard USB ports will not charge all USB devices or will
charge using a low current. Some USB devices require
power and require you to use a powered port.

NOTE: USB charging ports can also charge select

models of cell phones and MP3 players, even when the
computer is off.

For details about different types of USB ports, see Using a

USB device on page 61.

(5) USB 3.0 port Connects an optional USB device, such as a keyboard,

mouse, external drive, printer, scanner or USB hub.

For details about different types of USB ports, see Using a

USB device on page 61.

(6) Smart card reader Supports optional smart cards.

8 Chapter 2 Getting to know your computer ENWW

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being
mishandled or stolen.

(2) Vents Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.

(3) External monitor port Connects an external VGA monitor or projector.

(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard,

mouse, external drive, printer, scanner or USB hub.
Standard USB ports will not charge all USB devices or will
charge using a low current. Some USB devices require
power and require you to use a powered port.

NOTE: USB charging ports can also charge select

models of cell phones and MP3 players, even when the
computer is off.

For details about different types of USB ports, see Using a

USB device on page 61.

(5) Smart card reader Supports optional smart cards.

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Display

NOTE: Your computer may look slightly different from the illustration in this section.

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless

local area networks (WLAN).

(2) WWAN antennas* (select models only) Send and receive wireless signals to communicate with wireless

wide area networks (WWAN).

(3) Internal microphones Record sound.

(4) Webcam light On: The webcam is in use.

(5) Webcam Records video and captures photographs. Some models allow

you to video conference and chat online using streaming video.

For information on using the webcam, access HP Support
Assistant. To access HP Support Assistant, from the Start
screen, select the HP Support Assistant app.

(6) Internal display switch Turns off the display or initiates Sleep if the display is closed

while the power is on.

NOTE: The display switch is not visible from the outside of the

computer.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the

Environmental Notices

and then select the HP Support Assistant app.

that applies to your country or region. To access this guide, from the Start screen, type support,

Regulatory, Safety, and

10 Chapter 2 Getting to know your computer ENWW

Top

TouchPad

Component Description

(1) Pointing stick Moves the pointer and selects or activates items on the

screen.

(2) Left pointing stick button Functions like the left button on an external mouse.

(3) TouchPad on/off button Turns the TouchPad on and off.

(4) TouchPad zone Reads your finger gestures to move the pointer or activate

items on the screen.

NOTE: The TouchPad also supports edge-swipe

gestures. For more information, see Edge swipes (select

models only) on page 34.

(5) Left TouchPad button Functions like the left button on an external mouse.

(6) Right pointing stick button Functions like the right button on an external mouse.

(7) Right TouchPad button Functions like the right button on an external mouse.

ENWW Top 11

Lights

NOTE: Your computer may look slightly different from the illustration in this section.

Component Description

(1) Power light

(2) Caps lock light On: Caps lock is on, which switches the keys to all capital

(3) TouchPad light

(4) Microphone mute light

(5) Num lock light On: Num lock is on.

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-

●

saving state. The computer shuts off power to the
display and other unneeded components.

Off: The computer is off or in Hibernation. Hibernation

●

is a power-saving state that uses the least amount of
power.

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity. For more information, see Using power-saving

states on page 50.

letters.

On: The TouchPad is off.

●

Off: The TouchPad is on.

●

Amber: microphone sound is off.

●

Off: microphone sound is on.

●

12 Chapter 2 Getting to know your computer ENWW

Component Description

(6) Wireless light On: An integrated wireless device, such as a wireless local

area network (WLAN) device and/or a Bluetooth® device, is
on.

NOTE: On some models, the wireless light is amber when

all wireless devices are off.

(7) Mute light

Amber: Computer sound is off.

●

Off: Computer sound is on.

●

ENWW Top 13

Buttons, speakers, and fingerprint reader (select models only)

Component Description

(1) Power button

When the computer is off, press the button to turn on

●

the computer.

When the computer is on, press the button briefly to

●

initiate Sleep.

When the computer is in the Sleep state, press the

●

button briefly to exit Sleep.

When the computer is in Hibernation, press the button

●

briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity. For more information, see Using power-saving

states on page 50.

To learn more about your power settings, see your power
options. From the Start screen, type power, select Power
and sleep settings, and then select Power and sleep from
the list of applications.

(2) Speakers Produce sound.

14 Chapter 2 Getting to know your computer ENWW

Component Description

(3) Wireless button Turns the wireless feature on or off but does not establish a

wireless connection.

(4) Volume mute button Mutes and restores speaker sound.

(5) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password

logon.

ENWW Top 15

Keys

NOTE: Your computer may look slightly different from the illustration in this section.

Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Executes frequently used system functions when pressed

in combination with a function key or the esc key.

(3) Windows key Returns you to the Start screen from an open app or the

Windows desktop.

NOTE: Pressing the Windows key again will return you to

the previous screen.

(4) Function keys Execute frequently used system functions when pressed in

combination with the fn key.

(5) Embedded numeric keypad When the keypad is turned on, it can be used like an

external numeric keypad.

Each key on the keypad performs the function indicated by
the icon in the upper-right corner of the key.

(6) Windows applications key Displays options for a selected object.

(7) num lk key Turns the embedded numeric keypad on and off when

pressed in combination with the fn key.

Alternates between the navigational and numeric functions
on the embedded numeric keypad.

16 Chapter 2 Getting to know your computer ENWW

Bottom

NOTE: Your computer may look slightly different from the illustration in this section.

Component Description

(1) Accessory battery connector (select

models only)

(2) Service door Provides access to the hard drive bay, the wireless

(3) Service door release latch Releases the service door.

(4) Service door release lock Locks the service door.

Connects an optional accessory battery.

LAN (WLAN) module slot, the WWAN module slot,
and the memory module slots.

CAUTION: To prevent an unresponsive system,

replace the wireless module only with a wireless
module authorized for use in the computer by the
governmental agency that regulates wireless devices
in your country or region. If you replace the module
and then receive a warning message, remove the
module to restore computer functionality, and then
contact support through HP Support Assistant. To
access HP Support Assistant, from the Start screen,
select the HP Support Assistant app.

ENWW Bottom 17

Component Description

(5) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and off during
routine operation.

(6) SIM slot (select models only) Supports a wireless subscriber identity module (SIM).

The SIM slot is located inside the battery bay.

18 Chapter 2 Getting to know your computer ENWW

Front

Component Description

(1) Wireless light On: An integrated wireless device, such as a wireless

local area network (WLAN) device and/or a
Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber

when all wireless devices are off.

(2) Power light

(3) AC adapter/Battery light

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a

●

power-saving state. The computer shuts off
power to the display and other unneeded
components.

Off: The computer is off or in Hibernation.

●

Hibernation is a power-saving state that uses the
least amount of power.

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity. For more information, see

Using power-saving states on page 50.

White: The computer is connected to external

●

power and the battery is charged from 90 to 99
percent.

Amber: The computer is connected to external

●

power and the battery is charged from 0 to 90
percent.

Blinking amber: A battery that is the only

●

available power source has reached a low
battery level. When the battery reaches a critical
battery level, the battery light begins blinking
rapidly.

Off: The battery is fully charged.

●

(4) Hard drive light

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily

●

parked the hard drive.

NOTE: For more information about HP 3D

DriveGuard, see Using HP 3D DriveGuard (select

models only) on page 71.

ENWW Front 19

20 Chapter 2 Getting to know your computer ENWW

3 Connecting to a network

Your computer can travel with you wherever you go. But even at home, you can explore the globe
and access information from millions of websites using your computer and a wired or wireless
network connection. This chapter will help you get connected to that world.

Connecting to a wireless network

Wireless technology transfers data across radio waves instead of wires. Your computer may be
equipped with one or more of the following wireless devices:

Wireless local area network (WLAN) device—Connects the computer to wireless local area

●

networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate
offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and
universities. In a WLAN, the mobile wireless device in your computer communicates with a
wireless router or a wireless access point.

HP Mobile Broadband Module (select models only)—A wireless wide area network (WWAN)

●

device that gives you wireless connectivity over a much larger area. Mobile network operators
install base stations (similar to cell phone towers) throughout large geographic areas, effectively
providing coverage across entire states, regions, or even countries.

Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetooth-

●

enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a
PAN, each device communicates directly with other devices, and devices must be relatively
close together—typically within 10 meters (approximately 33 feet) of each other.

For more information about wireless technology, see the information and website links provided in HP
Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support
Assistant app.

Using the wireless controls

You can control the wireless devices in your computer using one or more of these features:

Wireless button, wireless switch, wireless key, or airplane mode key (referred to in this chapter

●

as the wireless button) (select models only)

Operating system controls

●

Using the wireless button

The computer has a wireless button, one or more wireless devices, and, on select models, one or two
wireless lights. All the wireless devices on your computer are enabled at the factory, and if your
computer has a wireless light, the wireless light is on (white) when you turn on the computer.

ENWW Connecting to a wireless network 21

The wireless light indicates the overall power state of your wireless devices, not the status of
individual devices. If the wireless light is white, at least one wireless device is on. If the wireless light
is off, all wireless devices are off.

NOTE: On some models, the wireless light is amber when all wireless devices are off.

Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or
turn off the wireless devices simultaneously.

Using operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network,
and diagnose and repair network problems.

To use operating system controls:

1. From the Start screen, type control panel, and then select Control Panel.

2. Select Network and Internet, and then select Network and Sharing Center.

For more information, access HP Support Assistant. To access HP Support Assistant, from the Start
screen, select the HP Support Assistant app.

Using a WLAN

With a WLAN device, you can access a wireless local area network (WLAN), which is composed of
other computers and accessories that are linked by a wireless router or a wireless access point.

NOTE: The terms

A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points

●

that can accommodate a large number of computers and accessories and can separate critical
network functions.

A home or small office WLAN typically uses a wireless router, which allows several wireless and

●

wired computers to share an Internet connection, a printer, and files without requiring additional
pieces of hardware or software.

To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided
through a service provider or a public or corporate network).

wireless router

Using an Internet service provider

When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The
ISP will help set up the modem, install a network cable to connect your wireless computer to the
modem, and test the Internet service.

NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this

information and store it in a safe place.

and

wireless access point

are often used interchangeably.

22 Chapter 3 Connecting to a network ENWW

Setting up a WLAN

To set up a WLAN and connect to the Internet, you need the following equipment:

A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from

●

an Internet service provider

A wireless router (2) (purchased separately)

●

A wireless computer (3)

●

NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type

of modem you have.

The illustration below shows an example of a wireless network installation that is connected to the
Internet.

As your network grows, additional wireless and wired computers can be connected to the network to
access the Internet.

For help in setting up your WLAN, see the information provided by your router manufacturer or your
ISP.

Configuring a wireless router

For help in configuring a wireless router, see the information provided by your router manufacturer or
your ISP.

NOTE: It is recommended that you initially connect your new wireless computer to the router by

using the network cable provided with the router. When the computer successfully connects to the
Internet, disconnect the cable, and access the Internet through your wireless network.

Protecting your WLAN

When you set up a WLAN or access an existing WLAN, always enable security features to protect
your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and
airports may not provide any security. If you are concerned about the security of your computer in a
hotspot, limit your network activities to e-mail that is not confidential and basic Internet surfing.

Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected
signals. Take the following precautions to protect your WLAN:

Use a firewall.

●

A firewall checks both data and requests for data that are sent to your network, and discards any
suspicious items. Firewalls are available in both software and hardware. Some networks use a
combination of both types.

Use wireless encryption.

●

ENWW Connecting to a wireless network 23

Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over
the network. For more information, access HP Support Assistant. To access HP Support
Assistant, from the Start screen, select the HP Support Assistant app.

Connecting to a WLAN

To connect to the WLAN, follow these steps:

1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless

light is off, press the wireless button.

NOTE: On some models, the wireless light is amber when all wireless devices are off.

2. From the Start screen, point to the far-right upper or lower corner of the screen to display the

charms.

3. Select Settings, and then click the network status icon.

4. Select your WLAN from the list.

5. Click Connect.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the
code, and then click Sign in.

NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to, from the Windows desktop, right-

click the network status icon, and then select Open Network and Sharing Center. Click Set up a
new connection or network. A list of options is displayed, allowing you to manually search for
and connect to a network or to create a new network connection.

6. Follow the on-screen instructions to complete the connection.

After the connection is made, place the mouse pointer over the network status icon in the notification
area, at the far right of the taskbar, to verify the name and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN

implementation, router manufacturer, and interference from other electronic devices or structural
barriers such as walls and floors.

Using HP Mobile Broadband (select models only)

HP Mobile Broadband enables your computer to use WWANs to access the Internet from more
places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a
network service provider (called a
network operator. Coverage for HP Mobile Broadband is similar to cellular phone voice coverage.

When used with mobile network operator service, HP Mobile Broadband gives you the freedom to
stay connected to the Internet, send e-mail, or connect to your corporate network whether you are on
the road or outside the range of Wi-Fi hotspots.

HP supports the following technologies:

mobile network operator

), which in most cases is a cellular phone

24 Chapter 3 Connecting to a network ENWW

HSPA (High Speed Packet Access), which provides access to networks based on the Global

●

System for Mobile Communications (GSM) telecommunications standard.

EV-DO (Evolution Data Optimized), which provides access to networks based on the code

●

division multiple access (CDMA) telecommunications standard.

LTE (Long Term Evolution), which provides access to networks supporting LTE technology.

●

You may need the HP Mobile Broadband Module serial number to activate mobile broadband service.
The serial number is printed on a label inside the battery bay of your computer.

Some mobile network operators require the use of a SIM. A SIM contains basic information about
you, such as a personal identification number (PIN), as well as network information. Some computers
include a SIM that is preinstalled in the battery bay. If the SIM is not preinstalled, it may be provided
in the HP Mobile Broadband information provided with your computer or the mobile network operator
may provide it separately from the computer.

For information about inserting and removing the SIM, see Inserting and removing a SIM (select

models only) on page 25 in this chapter.

For information about HP Mobile Broadband and how to activate service with a preferred mobile
network operator, see the HP Mobile Broadband information included with your computer.

Using HP Mobile Connect (select models only)

HP Mobile Connect is a prepaid, mobile broadband service that provides a cost-effective, secure,
simple, and flexible mobile broadband connection for your computer. To use HP Mobile Connect,
your computer must have a SIM and the HP Mobile Connect App. For more information about HP
Mobile Connect and where it is available, go to http://www.hp.com/go/mobileconnect.

Inserting and removing a SIM (select models only)

CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM.

To insert a SIM, follow these steps:

1. Turn off the computer by using the Shut down command.

2. Close the display.

3. Disconnect all external devices connected to the computer.

4. Unplug the power cord from the AC outlet.

5. Turn the computer upside down on a flat surface, with the battery bay toward you.

6. Remove the battery.

ENWW Connecting to a wireless network 25

7. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated.

NOTE: The SIM in your computer may look slightly different from the illustration in this section.

NOTE: See the image on the battery bay to determine which way the SIM card should be

inserted into your computer.

8. Replace the battery.

NOTE: HP Mobile Broadband will be disabled if the battery is not replaced.

9. Reconnect external power.

10. Reconnect external devices.

11. Turn on the computer.

To remove a SIM, press in on the SIM, and then remove it from the slot.

Using GPS (select models only)

Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites
deliver location, speed, and direction information to GPS-equipped systems.

For more information, see the HP GPS and Location software Help.

Using Bluetooth wireless devices

A Bluetooth device provides short-range wireless communications that replace the physical cable
connections that traditionally link electronic devices such as the following:

Computers (desktop, notebook, PDA)

●

Phones (cellular, cordless, smart phone)

●

Imaging devices (printer, camera)

●

Audio devices (headset, speakers)

●

Mouse

●

26 Chapter 3 Connecting to a network ENWW

Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network
(PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the
Bluetooth software Help.

Connecting to a wired network

There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN
connection uses a network cable and is much faster than a modem, which uses a telephone cable.
Both cables are sold separately.

WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a

modem cable or telephone cable into an RJ-45 (network) jack.

Connecting to a local area network (LAN)

Use a LAN connection if you want to connect the computer directly to a router in your home (instead
of working wirelessly), or if you want to connect to an existing network at your office.

Connecting to a LAN requires an 8-pin, RJ-45 network cable.

To connect the network cable, follow these steps:

1. Plug the network cable into the network jack (1) on the computer.

2. Plug the other end of the network cable into a network wall jack (2) or router.

NOTE: If the network cable contains noise suppression circuitry (3), which prevents

interference from TV and radio reception, orient the circuitry end of the cable toward the
computer.

ENWW Connecting to a wired network 27

28 Chapter 3 Connecting to a network ENWW

4 Navigating using the keyboard, touch

gestures and pointing devices

Your computer allows navigation using touch gestures (select models only) in addition to the
keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen
(select models only).

Select computer models have special action keys or hot key functions on the keyboard to perform
routine tasks.

ENWW 29

Using pointing devices

NOTE: In addition to the pointing devices included with your computer, you can use an external

USB mouse (purchased separately) by connecting it to one of the USB ports on the computer.

Setting pointing device preferences

Use Mouse Properties in Windows to customize settings for pointing devices, such as button
configuration, click speed, and pointer options. You can also view demonstrations of TouchPad
gestures.

To access Mouse Properties:

From the Start screen, type mouse, click Settings, and then select Mouse.

●

Using the pointing stick

Press the pointing stick in the direction you want to move the pointer on the screen. Use the left and
right pointing stick buttons as you would the left and right buttons on an external mouse.

Using the TouchPad and gestures

The TouchPad allows you to navigate the computer screen and control the pointer by using simple
finger movements.

TIP: Use the left and right buttons on the TouchPad as you would use the corresponding buttons on

an external mouse.

NOTE: TouchPad gestures are not supported in all apps.

30 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices ENWW

Turning the TouchPad off and on

To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button.

Tapping

To make an on-screen selection, use the Tap function on the TouchPad.

Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it.

●

ENWW Using pointing devices 31

Scrolling

Scrolling is useful for moving up, down, or sideways on a page or image.

Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or

●

right.

2-finger pinch zoom

2-finger pinch zoom allows you to zoom out or in on images or text.

Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers

●

apart.

Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers

●

together.

32 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices ENWW

2-finger click

2-finger click allows you to make menu selections for an object on the screen.

NOTE: Using 2-finger click is the same action as using right-click with the mouse.

●

Place two fingers on the TouchPad zone and press to open the options menu for the selected
object.

Rotating (select models only)

Rotating allows you to turn items such as photos.

Anchor the forefinger of your left hand in the TouchPad zone. Using your right hand, slide your

●

forefinger in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your
forefinger from 3 o’clock to 12 o’clock.

NOTE: Rotating is intended for specific apps where you can manipulate an object or image. It may

not be functional for all apps.

ENWW Using pointing devices 33

Flicking (select models only)

Flicking allows you to navigate through screens or quickly scroll through documents.

Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up,

●

down, left or right.

Edge swipes (select models only)

Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and
finding or using apps.

Right-edge swipe

The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or
change settings.

Swipe your finger gently from the right edge to reveal the charms.

●

34 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices ENWW

Left-edge swipe

The left-edge swipe accesses your recently opened apps so that you can switch between them
quickly.

Swipe your finger gently from the left edge of the TouchPad to switch between recently opened apps.

●

Swipe from the left edge of the TouchPad to switch between apps.

Top-edge swipe

The top-edge swipe displays app command options that allow you to customize apps.

IMPORTANT: When an app is open, the top-edge gesture varies depending on the app.

●

Gently swipe your finger from the top edge to reveal the app command options.

ENWW Using pointing devices 35

Using the keyboard

The keyboard and mouse allow you to type select items, scroll and to perform the same functions as
using touch gestures. The keyboard also allows you to use action keys and hot keys to perform
specific functions.

TIP: The Windows key on the keyboard allows you to quickly return to the Start screen from

an open app or the Windows desktop. Pressing the Windows key again will return you to the previous
screen.

NOTE: Depending on the country or region, your keyboard may have different keys and keyboard

functions than those discussed in this section.

Using Windows shortcut keys

Windows provides shortcuts so that you can perform actions quickly. Press the Windows key

alone or in combination with a specific key to perform a designated action.

Identifying the hot keys

A hot key is a combination of the fn key (2) and either the esc key (1) or one of the function keys (3).

To use a hot key:

Briefly press the fn key, and then briefly press the second key of the hot key combination.

▲

Hot key combination Description

fn+esc Displays system information.

fn+f3 Initiates Sleep, which saves your information in system memory. The display and other system

components turn off and power is conserved.

To exit Sleep, briefly press the power button.

CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.

36 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices ENWW

Hot key combination Description

fn+f4 Switches the screen image among display devices connected to the system. For example, if a

monitor is connected to the computer, repeatedly pressing fn+f4 alternates the screen image from
computer display to monitor display to simultaneous display on both the computer and the monitor.

Most external monitors receive video information on the computer using the external VGA video
standard. The fn+f4 hot key can also alternate images among other devices that are receiving video
information on the computer.

fn+ f6 Decreases speaker volume.

fn+f7 Increases speaker volume.

fn+f8 Mutes the microphone.

fn+f9 Decreases the screen brightness level.

fn+f10 Increases the screen brightness level.

fn+f11 On select models, turns the keyboard backlight on and off.

NOTE: The keyboard backlight is turned on at the factory. To extend battery life, turn off the

keyboard backlight.

ENWW Using the keyboard 37

Using keypads

The computer includes an embedded numeric keypad, and it also supports an optional external
numeric keypad, or an optional external keyboard that includes a numeric keypad.

Using the embedded numeric keypad

Component Description

(1) fn key Turns the embedded numeric keypad on and off when pressed in combination with the

num lock key.

NOTE: The embedded numeric keypad will not function while an external keyboard or

numeric keypad is connected to the computer.

(2) Embedded numeric

keypad

(3) num lock key Turns the embedded numeric keypad on and off when pressed in combination with the

When the keypad is turned on, it can be used like an external numeric keypad.

Each key on the keypad performs the function indicated by the icon in the upper-right
corner of the key.

fn key.

NOTE: The keypad function that is active when the computer is turned off is reinstated

when the computer is turned back on.

38 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices ENWW

Turning the embedded numeric keypad on and off

Press fn+num lock to turn on the embedded numeric keypad. Press fn+num lock again to turn off the
keypad.

NOTE: The embedded numeric keypad is turned off while an external keyboard or numeric keypad

is connected to the computer.

Switching key functions on the embedded numeric keypad

You can temporarily alternate the functions of keys on the embedded numeric keypad between their
standard keyboard functions and their keypad functions:

To use the navigational function of a keypad key while the keypad is off, press and hold the fn

●

key while pressing the keypad key.

To use the standard function of a keypad key while the keypad is on:

●

Press and hold the fn key to type in lowercase.

◦

Press and hold fn+shift to type in uppercase.

◦

Using an optional external numeric keypad

Keys on most external numeric keypads function differently according to whether num lock is on or
off. (Num lock is turned off at the factory.) For example:

When num lock is on, most keypad keys type numbers.

●

When num lock is off, most keypad keys function like the arrow, page up, or page down keys.

●

When num lock on an external keypad is turned on, the num lock light on the computer is turned on.
When num lock on an external keypad is turned off, the num lock light on the computer is turned off.

To turn num lock on or off on an external keypad as you work:

Press the num lk key on the external keypad, not on the computer.

▲

ENWW Using the keyboard 39

40 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices ENWW

5 Multimedia

Your computer may include the following:

Integrated speaker(s)

●

Integrated microphone(s)

●

Integrated webcam

●

Preinstalled multimedia software

●

Audio

On your computer, or on select models using an external optical drive, you can play music CDs,
download and listen to music, stream audio content from the web (including radio), record audio, or
mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio
devices such as speakers or headphones.

Connecting speakers

You can attach wired speakers to your computer by connecting them to a USB port (or the audio-out
jack) on your computer or on a docking station.

To connect wireless speakers to your computer, follow the device manufacturer's instructions. Before
connecting audio devices, be sure to adjust the volume.

Adjusting the volume

Depending on your computer model, you can adjust the volume using the following:

Volume buttons

●

Volume hot keys (specific keys pressed in combination with the fn key)

●

Volume keys

●

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones,

earbuds, or a headset. For additional safety information, see the

Environmental Notices

the HP Support Assistant app.

NOTE: Volume can also be controlled through the operating system and some programs.

Regulatory, Safety and

. To access this guide, from the Start screen, type support, and then select

ENWW Audio 41

NOTE: See Getting to know your computer on page 5 for information on what type of volume

controls your computer has.

Connecting headphones and microphones

You can connect wired headphones or headsets to the audio-out (headphone)/audio-in (microphone)
jack on your computer. Many headsets with integrated microphones are commercially available.

To connect
instructions.

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on

headphones, earbuds, or a headset. For additional safety information, see the

Environmental Notices

the HP Support Assistant app.

wireless

headphones or headsets to your computer, follow the device manufacturer's

. To access this guide, from the Start screen, type support, and then select

Checking audio functions on the computer

NOTE: For best results when recording, speak directly into the microphone and record sound in a

setting free of background noise.

To check the audio functions on your computer, follow these steps:

1. From the Start screen, type control panel, and then select Control Panel.

2. Select Hardware and Sound, and then select Sound.

3. When the Sound window opens, select the Sounds tab. Under Program Events, select any

sound event, such as a beep or alarm and then click Test.

You should hear sound through the speakers or through connected headphones.

To check the recording functions on your computer, follow these steps:

Regulatory, Safety and

1. From the Start screen, type sound, and then select Sound Recorder.

2. Click Start Recording and speak into the microphone.

3. Save the file to your desktop.

4. Open a multimedia program and play the recording.

To confirm or change the audio settings on your computer:

1. From the Start screen, type control panel, and then select Control Panel.

2. Select Hardware and Sound, and then select Sound.

Webcam (select models only)

Some computers include an integrated webcam. With the preinstalled software, you can use the
webcam to take a photo or record a video. You can preview and save the photo or video recording.

The webcam software enables you to experiment with the following features:

42 Chapter 5 Multimedia ENWW

Capturing and sharing video

●

Streaming video with instant message software

●

Taking still photos

●

ENWW Webcam (select models only) 43

Touch to share (select models only)

Your computer has advanced Near Field Communication (NFC) hardware that allows you to
wirelessly touch-to-share information between two NFC-enabled devices. With NFC technology, you
can share websites, transfer contact information, and tap-to-print on NFC supported printers.

TIP: You can download NFC apps that may provide additional NFC features.

IMPORTANT: Before you can begin sharing, be sure that NFC is enabled on your devices. You may

also need to turn off certain services, such as sBeam, in order for NFC to work on Windows 8
devices. Check your NFC device manufacturer to be sure that it is compatible with Windows 8.

Start sharing

Touch your NFC device to your computer to start sharing between your device and your computer.

1. Open the item you want to share.

2. Touch the two NFC antennas together. You may hear a sound when the antennas have

recognized each other.

NOTE: The NFC antenna on your computer is located under the TouchPad. To find where the

other device NFC antenna is located, refer to your device instructions.

3. You may see a message on your device asking you to initiate the transfer and a message on

your computer if you want to receive the transfer. Follow the on-screen instructions to accept the
transfer.

Video

Your HP computer is a powerful video device that enables you to watch streaming video from your
favorite websites and download video and movies to watch on your computer without needing to
connect to a network.

To enhance your viewing enjoyment, use one of the video ports on the computer to connect an
external monitor, projector, or TV.

Your computer has the following external video ports:

44 Chapter 5 Multimedia ENWW

VGA

VGA

●

DisplayPort

●

IMPORTANT: Be sure that the external device is connected to the correct port on the computer,

using the correct cable. Check the device manufacturer's instructions if you have questions.

NOTE: See Getting to know your computer on page 5 for information about your computer's video

ports.

The external monitor port, or VGA port, is an analog display interface that connects an external VGA
display device such as an external VGA monitor or a VGA projector to the computer.

1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as

shown.

2. Press fn+f4 to alternate the screen image between 4 display states:

PC Screen only: View the screen image on the computer only.

●

Duplicate: View the screen image simultaneously on both the computer and the external

●

device.

Extend: View the screen image extended across both the computer and the external

●

device.

Second screen only: View the screen image on the external device only.

●

Each time you press fn+f4, the display state changes.

NOTE: For best results, especially if you choose the "Extend" option, adjust the screen

resolution of the external device, as follows. From the Start screen, type control panel, and
then select Control Panel. Select Appearance and Personalization. Under Display, select Adjust
screen resolution.

ENWW Video 45

DisplayPort

The DisplayPort connects the computer to an optional video or audio device, such as a high-definition
television, or to any compatible digital or audio component. The DisplayPort delivers higher
performance than the VGA external monitor port and improves digital connectivity.

NOTE: To transmit video and/or audio signals through the DisplayPort, you need a DisplayPort

cable (purchased separately).

NOTE: One DisplayPort device can be connected to the DisplayPort port on the computer. The

information displayed on the computer screen can be simultaneously displayed on the DisplayPort
device.

To connect a video or audio device to the DisplayPort:

1. Connect one end of the DisplayPort cable to the DisplayPort port on the computer.

2. Connect the other end of the cable to the digital display device.

3. Press fn+f4 to alternate the computer screen image between 4 display states:

PC screen only: View the screen image on the computer only.

●

Duplicate: View the screen image simultaneously on both the computer and the external

●

device.

Extend: View the screen image extended across both the computer and the external

●

device.

Second screen only: View the screen image on the external device only.

●

Each time you press fn+f4, the display state changes.

NOTE: For best results, especially if you choose the “Extend” option, adjust the screen

resolution of the external device, as follows. From the Start screen, type control panel, and
then select Control Panel. Select Appearance and Personalization. Under Display, select Adjust
screen resolution.

NOTE: To remove the device cable, press down on the connector release button to disconnect it on

the computer.

46 Chapter 5 Multimedia ENWW

Discovering and connecting wired displays using MultiStream Transport

MultiStream Transport (MST) allows you to connect multiple wired displays to your computer. You
can connect in several ways, depending on the type of graphics controller installed on your computer
and whether or not your computer includes a built-in hub. Go to Device Manager to find out what
hardware is installed on your computer.

1. From the Start screen, type control panel, and then select Control Panel.

2. Select System and Security, select System, and then click Device Manager in the left column.

Connect displays to computers with AMD graphics (with an optional hub)

NOTE: With an AMD graphics controller, you can connect up to 3 external display devices.

To set up multiple displays, follow these steps:

1. Connect an external hub (purchased separately) to the DisplayPort on your computer, using a

DP-to-DP cable (purchased separately). Be sure that the hub power adapter is connected to AC
power.

2. Connect your external display devices to the VGA ports, or DisplayPorts on the hub.

3. For details on how to set up multiple displays, from the Start screen type screen resolution

in the search box, or press fn+f4. If you don’t see one of your connected displays, be sure that
each device is connected to the correct port on the hub.

NOTE: Multiple display choices include Duplicate, which mirrors your computer screen on all

enabled displays, or Extend, which spans your computer screen across all enabled displays.

Connect displays to computers with Intel graphics (with an optional hub)

NOTE: With an Intel graphics controller, you can connect up to 3 display devices.

To set up multiple displays, follow these steps:

1. Connect an external hub (purchased separately) to the DisplayPort on your computer, using a

DP-to-DP cable (purchased separately). Be sure that the hub power adapter is connected to AC
power.

2. Connect your external display devices to the VGA ports or DisplayPorts on the hub.

3. When Windows detects a monitor connected to the DP hub, the DisplayPort Topology

Notification dialog box is displayed. Click the appropriate options to configure your displays.
Multiple display choices include Duplicate, which mirrors your computer screen on all enabled
displays, or Extend, which extends the screen image across all enabled displays.

NOTE: If this dialog box does not appear, be sure that each external device is connected to the

correct port on the hub. For more information, from the Start screen, type screen
resolution, or press fn+f4, and then follow the on-screen instructions.

ENWW Video 47

Connect displays to computers with Intel graphics (with a built-in hub)

With your internal hub and Intel graphics controller, you can connect up to 3 display devices in the
following configurations:

Two 1920 x 1200 DP monitors + one 1920 x 1200 VGA monitor connected to an optional

●

docking station

One 2560 x 1600 DP monitor + one 1920 x 1200 VGA monitor connected to an optional docking

●

station

To set up multiple displays, follow these steps:

1. Connect your external display devices to the VGA ports or DisplayPorts (DP) on the computer

base or the docking station.

2. When Windows detects a monitor connected to the DP hub, the DisplayPort Topology

Notification dialog box is displayed. Click the appropriate options to configure your displays.
Multiple display choices include Duplicate, which mirrors your computer screen on all enabled
displays, or Extend, which extends the screen image across all enabled displays.

NOTE: If this dialog box does not appear, be sure that each external device is connected to the

correct port on the hub. For more information, from the Start screen, type screen resolution
or press fn+f4 and then follow the on-screen instructions.

Discovering and connecting Miracast-compatible wireless displays (select models only)

To discover and connect to Miracast-compatible wireless displays without leaving your current apps,
follow the steps below.

To open Miracast:

Point to the upper-right or lower-right corner of the Start screen to display the charms, click

▲

Devices, click Project, and then follow the on-screen instructions.

– or –

On select computer models, from the Start screen, click the HP Quick Access to Miracast icon,
and then follow the on-screen instructions.

48 Chapter 5 Multimedia ENWW

6 Power management

NOTE: A computer may have a power button or a power switch. The term

throughout this guide to mean both types of power controls.

Shutting down (turning off) the computer

CAUTION: Unsaved information is lost when the computer shuts down.

The shutdown command closes all open programs, including the operating system, and then turns off
the display and computer.

Shut down the computer under any of the following conditions:

When you need to replace the battery or access components inside the computer

●

When you are connecting an external hardware device that does not connect to a Universal

●

Serial Bus (USB) port

When the computer will be unused and disconnected from external power for an extended

●

period

Although you can turn off the computer with the power button, the recommended procedure is to use
the Windows shutdown command:

NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or

Hibernation before shutdown is possible by briefly pressing the power button.

power button

is used

1. Save your work and close all open programs.

2. From the Start screen, point to the upper-right or lower-right corner of the screen.

3. Click Settings, click the Power icon, and then click Shut down.

– or –

Right-click the Start button in the lower-left corner of the screen, select Shut down or signout,
and then select Shut down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedure, try the
following emergency procedures in the sequence provided:

Press ctrl+alt+delete, click the Power icon, and then click Shut Down.

●

Press and hold the power button for at least 5 seconds to turn off the computer.

●

ENWW Shutting down (turning off) the computer 49

Disconnect the computer from external power.

●

On models with a user-replaceable battery, remove the battery. On models with a factory-sealed

●

battery, press and hold the power button for at least 15 seconds.

Setting power options

Using power-saving states

Sleep is enabled at the factory.

When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory.

CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video

playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a
disc or an external memory card.

NOTE: You cannot initiate any type of networking connection or perform any computer functions

while the computer is in the Sleep state.

Intel Rapid Start Technology (select models only)

For select models, the Intel Rapid Start Technology (RST) feature is enabled by default. Rapid Start
Technology allows your computer to resume quickly from inactivity.

Rapid Start Technology manages your power-saving options as follows:

Sleep—Rapid Start Technology allows you to select the Sleep state. To exit from Sleep, press

●

any key, activate the TouchPad, or press the power button briefly.

Hibernation—Rapid Start Technology initiates Hibernation after a period of inactivity while in the

●

Sleep state when running on battery power or on external power or when the battery reaches a
critical level. After Hibernation is initiated, press the power button to resume your work.

NOTE: Rapid Start Technology can be disabled in Setup Utility (BIOS). If you want to be able to

initiate the Hibernation state, you must enable user-initiated Hibernation using Power Options. See

Enabling and exiting user-initiated Hibernation on page 51.

Initiating and exiting Sleep

With the computer on, you can initiate Sleep in any of the following ways:

Briefly press the power button.

●

From the Start screen, point to the upper-right or lower-right corner of the screen. When the

●

charms list opens, click Settings, click the Power icon, and then click Sleep.

To exit Sleep, briefly press the power button.

When the computer exits Sleep, the power lights turn on and the computer returns to the screen
where you stopped working.

NOTE: If you have set a password to be required on wakeup, you must enter your Windows

password before the computer will return to the screen.

50 Chapter 6 Power management ENWW

Enabling and exiting user-initiated Hibernation

You can enable user-initiated Hibernation and change other power settings and timeouts using Power
Options:

1. From the Start screen, type power options, and then select Power Options.

2. In the left pane, click Choose what the power button does.

3. Click Change Settings that are currently unavailable.

4. In the When I press the power button area, select Hibernate.

5. Click Save changes.

To exit Hibernation, briefly press the power button. The power lights turn on and your work returns to
the screen where you stopped working.

NOTE: If you have set a password to be required on wakeup, you must enter your Windows

password before your work will return to the screen.

Using the power meter and power settings

The power meter is located on the Windows desktop. The power meter allows you to quickly access
power settings and view the remaining battery charge.

To reveal the percentage of remaining battery charge and the current power plan, on the

●

Windows desktop, point over the power meter icon.

To use Power Options, or to change the power plan, click the power meter icon and select an

●

item from the list. From the Start screen, you can also type power options, and then select
Power Options.

Different power meter icons indicate whether the computer is running on battery or external power.
The icon also reveals a message if the battery has reached a low or critical battery level.

Setting password protection on wakeup

To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow
these steps:

1. From the Start screen, type power options, and then select Power Options.

2. In the left pane, click Require a password on wakeup.

3. Click Change Settings that are currently unavailable.

4. Click Require a password (recommended).

NOTE: If you need to create a user account password or change your current user account

password, click Create or change your user account password, and then follow the on-screen
instructions. If you do not need to create or change a user account password, go to step 5.

5. Click Save changes.

ENWW Setting power options 51

Using battery power

WARNING! To reduce potential safety issues, use only the battery provided with the computer, a

replacement battery provided by HP, or a compatible battery purchased from HP.

The computer runs on battery power whenever it is not plugged into external AC power. Computer
battery life varies, depending on power management settings, running programs, display brightness,
external devices connected to the computer, and other factors. Keeping the battery in the computer
whenever the computer is plugged into AC power charges the battery and also protects your work in
case of a power outage. If the computer contains a charged battery and is running on external AC
power, the computer automatically switches to battery power if the AC adapter is disconnected on the
computer or an AC power loss occurs.

NOTE: When you disconnect AC power, the display brightness is automatically decreased to save

battery life. Select computer models can switch between graphic modes to increase battery life.

Finding additional battery information

HP Support Assistant provides the tools and information about the battery. To access battery
information, select the HP Support Assistant app on the Start screen, and then select Battery and
performance.

Battery Check tool to test battery performance

●

Information on calibration, power management, and proper care and storage to maximize battery

●

life

Information on battery types, specifications, life cycles, and capacity

●

To access battery information:

To access battery information, select the HP Support Assistant app on the Start screen, and

▲

then select Battery and performance.

52 Chapter 6 Power management ENWW

Using Battery Check

HP Support Assistant provides information on the status of the battery installed in the computer.

To run Battery Check:

1. Connect the AC adapter to the computer.

NOTE: The computer must be connected to external power for Battery Check to work properly.

2. To access battery information, select the HP Support Assistant app on the Start screen, and

then select Battery and performance.

Battery Check examines the battery and its cells to see if they are functioning properly, and then
reports the results of the examination.

Displaying the remaining battery charge

Move the pointer over the power meter icon on the Windows desktop in the notification area, at

▲

the far right of the taskbar.

Maximizing battery discharge time

Battery discharge time varies depending on features you use while on battery power. Maximum
discharge time gradually decreases as the battery storage capacity naturally degrades.

Tips for maximizing battery discharge time:

Lower the brightness on the display.

●

Remove the battery on the computer when it is not being used or charged, if the computer

●

contains a user-replaceable battery.

Store the user-replaceable battery in a cool, dry location.

●

Select the Power saver setting in Power Options.

●

Managing low battery levels

The information in this section describes the alerts and system responses set at the factory. Some
low-battery alerts and system responses can be changed using Power Options. Preferences set
using Power Options do not affect lights.

From the Start screen, type power, select Settings, and then select Power Options.

Identifying low battery levels

When a battery that is the sole power source for the computer reaches a low or critical battery level,
the following behavior occurs:

The battery light (select models only) indicates a low or critical battery level.

●

– or –

The power meter icon in the notification area shows a low or critical battery notification.

●

NOTE: For additional information about the power meter, see Using the power meter and
power settings on page 51.

ENWW Setting power options 53

If the computer is on or in the Sleep state, the computer remains briefly in the Sleep state, and then
shuts down and loses any unsaved information.

Resolving a low battery level

Resolving a low battery level when external power is available

Connect one of the following devices:

▲

AC adapter

●

Optional docking or expansion device

●

Optional power adapter purchased as an accessory from HP

●

Resolving a low battery level when no power source is available

To resolve a low battery level when no power source is available, save your work and shut down the
computer.

Inserting or removing the battery

Inserting a battery

To insert the battery:

1. Turn the computer upside down on a flat surface, with the battery bay toward you.

2. Remove the service door. See Removing or replacing the service door on page 66.

54 Chapter 6 Power management ENWW

3. Insert the battery (1) into the battery bay at an angle and then press down on the battery (2) until

it is fully seated.

The battery release latch (3) automatically locks the battery into place.

Removing a battery

To remove the battery:

CAUTION: Removing a battery that is the sole power source for the computer can cause loss of

information. To prevent loss of information, save your work and shut down the computer through
Windows before removing the battery.

1. Turn the computer upside down on a flat surface, with the battery bay toward you.

2. Remove the service door. See Removing or replacing the service door on page 66.

3. Slide the battery release latch (1) to release the battery, and then lift the battery (2).

ENWW Setting power options 55

4. Remove the battery from the computer (3).

Conserving battery power

From the Start screen, type power, select Settings, and then select Power Options.

●

Select low power-use settings through Power Options.

●

Turn off wireless and LAN connections and exit modem applications when you are not using

●

them.

Disconnect unused external devices that are not plugged into an external power source.

●

Stop, disable, or remove any external memory cards that you are not using.

●

Decrease screen brightness.

●

Before you leave your work, initiate Sleep, or shut down the computer.

●

Storing a user-replaceable battery (select models only)

CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for

extended periods of time.

If a computer will be unused and unplugged from external power for more than 2 weeks, remove the
user-replaceable battery and store it separately.

To prolong the charge of a stored battery, place it in a cool, dry place.

NOTE: A stored battery should be checked every 6 months. If the capacity is less than 50 percent,

recharge the battery before returning it to storage.

56 Chapter 6 Power management ENWW

Calibrate a battery before using it if it has been stored for one month or more.

Disposing of a user-replaceable battery (select models only)

WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short

external contacts; do not dispose of in fire or water.

See the
guide, from the Start screen, type support, and then select the HP Support Assistant app. To
access battery information, select the HP Support Assistant app on the Start screen, and then select
Battery and performance.

Regulatory, Safety and Environmental Notices

for proper battery disposal. To access this

Replacing a user-replaceable battery (select models only)

Battery Check notifies you to replace the battery when an internal cell is not charging properly or
when the battery storage capacity has reached a weak condition. If the battery is possibly covered by
an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more
information about ordering a replacement battery.

Using external AC power

WARNING! Do not charge the computer battery while you are onboard aircraft.

WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer,

a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

NOTE: For information on connecting to AC power, see the

the computer box.

External AC power is supplied through an approved AC adapter or an optional docking or expansion
device.

Setup Instructions

poster provided in

Connect the computer to external AC power under any of the following conditions:

When charging or calibrating a battery

●

When installing or modifying system software

●

When writing information to a CD, a DVD, or a BD (select models only)

●

When running Disk Defragmenter

●

When performing a backup or recovery

●

When you connect the computer to external AC power, the following events occur:

The battery begins to charge.

●

If the computer is turned on, the power meter icon in the notification area changes appearance.

●

When you disconnect external AC power, the following events occur:

The computer switches to battery power.

●

The display brightness is automatically decreased to save battery life.

●

ENWW Setting power options 57

Testing an AC adapter

Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to
AC power:

The computer does not turn on.

●

The display does not turn on.

●

The power lights are off.

●

To test the AC adapter:

NOTE: The following instructions apply to computers with user-replaceable batteries.

1. Shut down the computer.

2. Remove the battery on the computer.

3. Connect the AC adapter to the computer, and then plug it into an AC outlet.

4. Turn on the computer.

If the power lights turn on, the AC adapter is working properly.

●

If the power lights remain

●

Contact support for information on obtaining a replacement AC power adapter.

off

, the AC adapter is not functioning and should be replaced.

58 Chapter 6 Power management ENWW

7 External cards and devices

Using memory card readers

Optional memory cards provide secure data storage and convenient data sharing. These cards are
often used with digital media–equipped cameras and PDAs as well as with other computers.

Inserting a memory card

CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to

insert a memory card.

1. Hold the card label-side up, with the connectors facing the computer.

2. Insert the card into the memory card reader, and then press in on the card until it is firmly

seated.

You will hear a sound when the device has been detected, and a menu of options may be
displayed.

ENWW Using memory card readers 59

Removing a memory card

CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following

procedure to safely remove the memory card.

1. Save your information and close all programs associated with the memory card.

2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right

of the taskbar. Then follow the on-screen instructions.

3. Pull the card out of the slot.

Using smart cards

NOTE: The term

Cards.

A smart card is a credit card-sized accessory that carries a microchip containing memory and a
microprocessor. Like personal computers, smart cards have an operating system to manage input
and output, and they include security features to protect against tampering. Industry-standard smart
cards are used with the smart card reader (select models only).

A PIN is needed to gain access to the contents of the microchip. For more information about smart
card security features, access HP Support Assistant. To access HP Support Assistant on the Start
screen, select the HP Support Assistant app.

smart card

is used throughout this chapter to mean both smart cards and Java™

60 Chapter 7 External cards and devices ENWW

Inserting a smart card

1. Hold the card label-side up, and gently slide the card into the smart card reader until the card is

seated.

2. Follow the on-screen instructions for logging on to the computer using the smart card PIN.

Removing a smart card

Grasp the edge of the smart card, and then pull it out of the smart card reader.

▲

Using a USB device

Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external
device, such as a USB keyboard, mouse, drive, printer, scanner, or hub.

Some USB devices may require additional support software, which is usually included with the
device. For more information about device-specific software, see the manufacturer's instructions.
These instructions may be provided with the software, on disc, or on the manufacturer’s website.

The computer has at least 1 USB port that supports USB 1.0, 1.1, 2.0, or 3.0 devices. Your computer
may also have a USB charging port that provides power to an external device. An optional docking
device or USB hub provides additional USB ports that can be used with the computer.

ENWW Using a USB device 61

Connecting a USB device

CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the

device.

Connect the USB cable for the device to the USB port.

▲

NOTE: The following illustration may look slightly different than your computer.

You will hear a sound when the device has been detected.

NOTE: The first time you connect a USB device, a message in the notification area lets you know

that the device is recognized by the computer.

Removing a USB device

CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove

the USB device.

CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following

procedure to safely remove the USB device.

1. To remove a USB device, save your information and close all programs associated with the

device.

2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right

of the taskbar, and then follow the on-screen instructions.

3. Remove the device.

Using optional external devices

NOTE: For more information about required software and drivers, or to learn which computer port to

use, see the manufacturer's instructions.

To connect an external device to the computer:

CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be

sure that the device is turned off and the AC power cord is unplugged.

62 Chapter 7 External cards and devices ENWW

1. Connect the device to the computer.

2. If you are connecting a powered device, plug the device power cord into a grounded AC outlet.

3. Turn on the device.

To disconnect an unpowered external device, turn off the device, and then disconnect it from the
computer. To disconnect a powered external device, turn off the device, disconnect it from the
computer, and then unplug the AC power cord.

Using optional external drives

Removable external drives expand your options for storing and accessing information. A USB drive
can be added by connecting the drive to a USB port to the computer.

NOTE: HP external USB optical drives should be connected to the powered USB port to the

computer.

USB drives include the following types:

1.44-megabyte diskette drive

●

Hard drive module

●

External optical drive (CD, DVD, and Blu-ray)

●

MultiBay device

●

ENWW Using optional external devices 63

64 Chapter 7 External cards and devices ENWW

8 Drives

Handling drives

CAUTION: Drives are fragile computer components that must be handled with care. Refer to the

following cautions before handling drives. Additional cautions are included with the procedures to
which they apply.

Observe these precautions:

Before you move a computer that is connected to an external hard drive, initiate Sleep and allow

●

the screen to clear, or properly disconnect the external hard drive.

Before handling a drive, discharge static electricity by touching a grounded surface.

●

Do not touch the connector pins on a removable drive or on the computer.

●

Handle a drive carefully; do not drop a drive or place items on it.

●

Before removing or inserting a drive, shut down the computer. If you are unsure whether the

●

computer is off, in the Sleep state, turn the computer on, and then shut it down through the
operating system.

Do not use excessive force when inserting a drive into a drive bay.

●

Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The

●

write process is sensitive to vibration.

Avoid exposing a drive to temperature or humidity extremes.

●

Avoid exposing a drive to liquids. Do not spray the drive with cleaning products.

●

Remove media from a drive before removing the drive from the drive bay, or traveling with,

●

shipping, or storing a drive.

If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective

●

packaging and label the package “FRAGILE.”

Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport

●

walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.

ENWW Handling drives 65

Using hard drives

CAUTION: To prevent information loss or an unresponsive system:

Save your work and shut down the computer before adding or replacing a memory module or

●

hard drive.

If you are not sure whether the computer is off, turn the computer on by pressing the power

●

button. Then shut down the computer through the operating system.

Intel Smart Response Technology (select models only)

Intel® Smart Response Technology (SRT) is an Intel® Rapid Storage Technology (RST) caching
feature that significantly enhances computer system performance. SRT allows computers with an
SSD mSATA module to be used as cache memory between the system memory and hard disk drive.
This provides the advantage of having a hard disk drive (or a RAID volume) for maximum storage
capacity while simultaneously delivering SSD enhanced system performance experience.

If you add or upgrade a hard drive and intend to set a RAID volume, you must temporarily disable
SRT, set the RAID volume, and then enable SRT. To temporarily disable SRT:

1. From the Start screen, type Intel, and then select Intel Rapid Storage Technology.

2. Click the Acceleration link, and then click the Disable Acceleration link.

3. Wait for the Acceleration Mode to complete.

4. Click the Reset to Available link.

IMPORTANT: You must temporarily disable SRT when changing RAID modes. Make the change

and then re-enable SRT. Failure to temporarily disable this feature will prevent you from creating or
changing RAID volumes.

NOTE: HP does not support SRT with self-encrypting drives (SEDs).

Removing or replacing the service door

Removing the service door

Remove the service door to access the memory module slot, hard drive, and other components.

1. With the service door release latch toward you, slide the service door release latch (1) to the

right, remove the screw (if the optional screw is being used) (2), and then slide the release latch
(3) to the right again to release the service door.

NOTE: If you not want to use the optional screw, you can store it inside the service door.

66 Chapter 8 Drives ENWW

2. Slide the service door toward the front of the computer (4) and lift (5) to remove the service door.

Replacing the service door

Replace the service door after accessing the memory module slot, hard drive, regulatory label, and
other components.

1. Tilt down the service door to align the front edge of the service door near the front edge of the

computer (1).

2. Insert the alignment tabs (2) on the rear edge of the service door with the notches on the

computer.

3. Slide the service door toward the battery bay until the service door snaps into place.

ENWW Using hard drives 67

4. With the service door release latch toward you, slide the service door release latch (3) to the

right, and if you choose to, insert and tighten the optional screw (4) to hold the service door in
place. Slide the release latch to the left to lock the service door (5).

NOTE: If you do not want to use the optional screw, it is stored inside the service door.

Replacing or upgrading the hard drive

CAUTION: To prevent information loss or an unresponsive system:

Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the
hard drive while the computer is on, in the Sleep state, or in Hibernation.

If you are not sure whether the computer is off, turn the computer on by pressing the power button.
Then shut down the computer through the operating system.

Removing the hard drive

To remove a hard drive:

1. Save your work and shut down the computer.

2. Disconnect AC power and external devices connected to the computer.

3. Turn the computer upside down on a flat surface.

4. Remove the service door (see Removing the service door on page 66).

5. Remove the battery (see Removing a battery on page 55).

68 Chapter 8 Drives ENWW

6. Loosen the 4 hard drive screws (1). Pull the hard drive tab (2) to disconnect the hard drive.

7. Lift the hard drive (3) out of the hard drive bay.

Installing a hard drive

NOTE: Your computer may look slightly different from the illustration in this section.

To install the hard drive:

1. Insert the hard drive into the hard drive bay at an angle (1).

2. Pull the plastic tab (2) toward the edge of the computer to engage the hard drive with the

connector.

ENWW Using hard drives 69

3. Tighten the hard drive screws (3).

4. Insert the battery (see Inserting a battery on page 54).

5. Replace the service door (see Replacing the service door on page 67).

6. Connect AC power and external devices to the computer.

7. Turn on the computer.

Improving hard drive performance

Using Disk Defragmenter

As you use the computer, files on the hard drive become fragmented. Disk Defragmenter
consolidates the fragmented files and folders on the hard drive so that the system can run more
efficiently.

NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.

After you start Disk Defragmenter, it works without supervision. Depending on the size of your hard
drive and the number of fragmented files, Disk Defragmenter may take more than an hour to
complete. You may want to set it to run during the night or at another time when you do not need
access to your computer.

HP recommends defragmenting your hard drive at least once a month. You may set Disk
Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any
time.

To run Disk Defragmenter:

70 Chapter 8 Drives ENWW

1. Connect the computer to AC power.

2. From the Start screen, type disk.

3. Click Optimize.

NOTE: Windows includes the User Account Control feature to improve the security of your

computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to HP Support Assistant. To
access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup

Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk
space and help the computer to run more efficiently.

To run Disk Cleanup:

1. From the Start screen, type disk, and then select Uninstall apps to free up disk space.

2. Follow the on-screen instructions.

Using HP 3D DriveGuard (select models only)

HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of
the following conditions:

You drop the computer.

●

You move the computer with the display closed while the computer is running on battery power.

●

A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal
operation.

NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary.

NOTE: A hard drive in a primary hard drive bay or in a secondary hard drive bay is protected by HP

3D DriveGuard. A hard drive installed in an optional docking devices or connected to a USB port is
not protected by HP 3D DriveGuard.

For more information, see the HP 3D DriveGuard software Help.

Identifying HP 3D DriveGuard status

The hard drive light on the computer changes color to show that a drive in the primary hard drive bay
and/or the drive in a secondary hard drive bay (select models only) is parked. To determine whether a
drive is currently protected or whether it is parked, view the icon on the Windows desktop in the
notification area, at the far right of the taskbar, or in the Mobility Center.

ENWW Using hard drives 71

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9 Security

Protecting the computer

Standard security features provided by the Windows operating system and the non-Windows
Computer Setup utility (BIOS) can protect your personal settings and data from a variety of risks.

NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a

product from being mishandled or stolen.

NOTE: Before you send your computer for service, back up and delete confidential files, and

remove all password settings.

NOTE: Some features listed in this chapter may not be available on your computer.

NOTE: Your computer supports Computrace, which is an online security-based tracking and

recovery service available in select regions. If the computer is stolen, Computrace can track the
computer if the unauthorized user accesses the Internet. You must purchase the software and
subscribe to the service in order to use Computrace. For information about ordering the Computrace
software, go to http://www.hp.com.

Computer risk Security feature

Unauthorized use of the computer HP Client Security, in combination with a password, smart

card, contactless card, registered fingerprints, or other
authentication credential

Unauthorized access to Computer Setup (f10) BIOS administrator password in Computer Setup*

Unauthorized access to the contents of a hard drive DriveLock password or Automatic DriveLock password in

Computer Setup*

Unauthorized startup from an optional external optical drive
(select models only), optional external hard drive (select
models only), or internal network adapter

Unauthorized access to a Windows user account Windows user password

Unauthorized access to data

Unauthorized access to Computer Setup settings and other
system identification information

Unauthorized removal of the computer Security cable slot (used with an optional security cable)

*Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will
not load. You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and
make selections in Computer Setup.

Boot options feature in Computer Setup*

HP Drive Encryption software

●

Windows Defender

●

BIOS administrator password in Computer Setup*

ENWW Protecting the computer 73

Using passwords

A password is a group of characters that you choose to secure your computer information. Several
types of passwords can be set, depending on how you want to control access to your information.
Passwords can be set in Windows or in the non-Windows Computer Setup utility that is preinstalled
on the computer.

BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by

●

the system BIOS.

Automatic DriveLock passwords are enabled in Computer Setup.

●

Windows passwords are set only in the Windows operating system.

●

If HP SpareKey has been set up previously, and if you forget the BIOS administrator password

●

set in Computer Setup, you can use HP SpareKey to access the utility.

If you forget both the DriveLock user password and the DriveLock master password set in

●

Computer Setup, the hard drive that is protected by the passwords is permanently locked and
can no longer be used.

You can use the same password for a Computer Setup feature and for a Windows security feature.
You can also use the same password for more than one Computer Setup feature.

Use the following tips for creating and saving passwords:

When creating passwords, follow requirements set by the program.

●

Do not use the same password for multiple applications or websites, and do not reuse your

●

Windows password for any other application or website.

Use HP Client Security's Password Manager to store your user names and passwords for all of

●

your websites and applications. You can securely read them in the future if they cannot be
remembered.

Do not store passwords in a file on the computer.

●

The following tables list commonly used Windows and BIOS administrator passwords and describe
their functions.

Setting passwords in Windows

Password Function

Administrator password* Protects access to a Windows administrator-level account.

User password* Protects access to a Windows user account.

*For information about setting a Windows administrator password or a Windows user password from the Start screen,
access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

NOTE: Setting the Windows Administrator password does

not set the BIOS Administrator password.

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Setting passwords in Computer Setup

Password Function

BIOS administrator password* Protects access to Computer Setup.

DriveLock master password* Protects access to the internal hard drive that is protected by

DriveLock user password* Protects access to the internal hard drive that is protected by

*For details about each of these passwords, see the following topics.

NOTE: If features have been enabled to prevent removing

the BIOS administrator password, you may not be able to
remove it until those features have been disabled.

DriveLock. It is also used to remove DriveLock protection.
This password is set under DriveLock Passwords during the
enable process.

NOTE: A BIOS Administrator password must be set before

you can set a DriveLock password.

DriveLock, and is set under DriveLock Passwords during the
enable process.

NOTE: A BIOS Administrator password must be set before

you can set a DriveLock password.

Managing a BIOS administrator password

To set, change, or delete this password, follow these steps:

Setting a new BIOS administrator password

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Setup BIOS Administrator

Password, and then press enter.

4. When prompted, type a password.

5. When prompted, type the new password again to confirm.

6. To save your changes and exit Computer Setup, click the Save icon and then follow the on-

screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Changing a BIOS administrator password

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

ENWW Using passwords 75

3. Use a pointing device or the arrow keys to select Security > Change Password, and then press
enter.

4. When prompted, type your current password.

5. When prompted, type your new password again to confirm.

6. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of

the screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Deleting a BIOS administrator password

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Change Password, and then press
enter.

4. When prompted, type your current password.

5. When prompted for the new password, leave the field empty, and then press enter.

6. Read the warning. To continue, select YES.

7. When prompted to type your new password again, leave the field empty, and then press enter.

8. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of

the screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Entering a BIOS administrator password

At the BIOS administrator password prompt, type your password (using the same kind of keys you
used to set the password), and then press enter. After 3 unsuccessful attempts to enter the BIOS
administrator password, you must restart the computer and try again.

Managing a Computer Setup DriveLock password

CAUTION: To prevent the DriveLock-protected hard drive from becoming permanently unusable,

record the DriveLock user password and the DriveLock master password in a safe place away from
your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and
can no longer be used.

DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be
applied only to the internal hard drive(s) of the computer. After DriveLock protection is applied to a

76 Chapter 9 Security ENWW

drive, a password must be entered to access the drive. The drive must be inserted into the computer
or an advanced port replicator in order for it to be accessed by the DriveLock passwords.

NOTE: A BIOS Administrator password must be set before you can access the DriveLock features.

To apply DriveLock protection to an internal hard drive, a user password and a master password
must be set in Computer Setup. Note the following considerations about using DriveLock protection:

After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by

●

entering either the user password or the master password.

The owner of the user password should be the day-to-day user of the protected hard drive. The

●

owner of the master password may be either a system administrator or the day-to-day user.

The user password and the master password can be identical.

●

You can delete a user password or master password only by removing DriveLock protection

●

from the drive. DriveLock protection can be removed from the drive only with the master
password.

Setting a DriveLock password

To set a DriveLock password in Computer Setup, follow these steps:

1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > DriveLock, and

then press enter.

4. Click Set DriveLock Password (global).

5. Enter the BIOS Administrator password, and then press enter.

6. Use a pointing device or the arrow keys to select the hard drive you want to protect, and then

press enter.

7. Read the warning. To continue, select YES.

8. When prompted, type a master password, and then press enter.

9. When prompted, type the master password again to confirm, and then press enter.

10. When prompted, type a user password, and then press enter.

11. When prompted, type the user password again to confirm, and then press enter.

12. To confirm DriveLock protection on the drive you have selected, type DriveLock in the

confirmation field, and then press enter.

NOTE: The DriveLock confirmation is case sensitive.

13. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of

the screen, and then follow the on-screen instructions.

– or –

ENWW Using passwords 77

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Entering a DriveLock password

Be sure that the hard drive is inserted into the computer (not into an optional docking device or
external MultiBay).

At the DriveLock Password prompt, type your user or master password (using the same kind of keys
you used to set the password), and then press enter.

After 2 incorrect attempts to enter the password, you must shut down the computer and try again.

Changing a DriveLock password

To change a DriveLock password in Computer Setup, follow these steps:

1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > DriveLock, and

then press enter.

4. Enter the BIOS Administrator password, and then press enter.

5. Use a pointing device or the arrow keys select Set DriveLock Password, and then press enter.

6. Use the arrow keys to select an internal hard drive, and then press enter.

7. Use a pointing device or the arrow keys to select Change Password.

8. When prompted, type your current password, and then press enter.

9. When prompted, type a new password, and then press enter.

10. When prompted, type the new password again to confirm, and then press enter.

11. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of

the screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Removing DriveLock protection

To remove DriveLock protection in Computer Setup, follow these steps:

1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > DriveLock, and

then press enter.

78 Chapter 9 Security ENWW

4. Enter the BIOS Administrator password, and then press enter.

5. Use a pointing device or the arrow keys to select Set DriveLock Password, and then press enter.

6. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.

7. Use a pointing device or the arrow keys to select Disable protection.

8. Type your master password, and then press enter.

9. To save your changes and exit Computer Setup, click the Save icon and then follow the on-

screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Using Computer Setup Automatic DriveLock

In a multiple-user environment, you can set an Automatic DriveLock password. When the Automatic
DriveLock password is enabled, a random user password and a DriveLock master password will be
created for you. When any user passes the password credential, the same random user and
DriveLock master password will be used to unlock the drive.

NOTE: A BIOS Administrator password must be set before you can access the Automatic DriveLock

features.

Entering an Automatic DriveLock password

To enable an Automatic DriveLock password in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > Automatic

DriveLock, and then press enter.

4. Enter the BIOS Administrator password, and then press enter.

5. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.

6. Read the warning. To continue, select YES.

7. To save your changes and exit Computer Setup, click the Save icon and then follow the on-

screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Removing Automatic DriveLock protection

To remove DriveLock protection in Computer Setup, follow these steps:

ENWW Using passwords 79

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > Automatic

DriveLock, and then press enter.

4. Enter the BIOS Administrator password, and then press enter.

5. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.

6. Use a pointing device or the arrow keys to select Disable protection.

7. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of

the screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Using antivirus software

When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to
computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause
them to function abnormally.

Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they
have caused. To provide ongoing protection against newly discovered viruses, antivirus software
must be kept up to date.

Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to
use an antivirus program in order to fully protect your computer.

For more information about computer viruses, access HP Support Assistant. To access HP Support
Assistant, from the Start screen, select the HP Support Assistant app.

Using firewall software

Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a
software program you install on your computer and/or network, or it can be a solution made up of
both hardware and software.

There are two types of firewalls to consider:

Host-based firewalls—Software that protects only the computer it is installed on.

●

Network-based firewalls—Installed between your DSL or cable modem and your home network

●

to protect all the computers on the network.

When a firewall is installed on a system, all data sent to and from the system is monitored and
compared with a set of user-defined security criteria. Any data that does not meet those criteria is
blocked.

Your computer or networking equipment may already have a firewall installed. If not, firewall software
solutions are available.

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NOTE: Under some circumstances a firewall can block access to Internet games, interfere with

printer or file sharing on a network, or block authorized e-mail attachments. To temporarily resolve the
problem, disable the firewall, perform the task that you want to perform, and then reenable the
firewall. To permanently resolve the problem, reconfigure the firewall.

Installing critical security updates

CAUTION: Microsoft® sends out alerts regarding critical updates. To protect the computer from

security breaches and computer viruses, install all critical updates from Microsoft as soon as you
receive an alert.

You can choose whether updates are installed automatically. To change the settings, from the Start
screen, type control panel, and then select Control Panel. Select System and Security, select
Windows Update, select Change settings, and then follow the on-screen instructions.

Using HP Client Security

HP Client Security software is preinstalled on computer models. This software can be accessed
through the HP Client Security tile on the Start screen, the HP Client Security icon in the notification
area at the far right of the taskbar, or Windows Control Panel. It provides security features that help
protect against unauthorized access to the computer, networks, and critical data. For more
information, see the HP Client Security software Help.

Installing an optional security cable

NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from

being mishandled or stolen.

NOTE: The security cable slot on your computer may look slightly different from the illustration in

this section. See Getting to know your computer on page 5 for the location of the security cable slot
on your computer.

1. Loop the security cable around a secured object.

2. Insert the key (1) into the cable lock (2).

3. Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock

with the key.

ENWW Installing critical security updates 81

Using the fingerprint reader (select models only)

Integrated fingerprint readers are available on select computer models. In order to use the fingerprint
reader, you must enroll your fingerprints in the HP Client Security's Credential Manager. Refer to the
HP Client Security software Help.

After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password
Manager to store and fill in your user names and passwords in supported websites and applications.

Locating the fingerprint reader

The fingerprint reader is a small metallic sensor that is located in one of the following areas of your
computer:

Near the bottom of the TouchPad

●

On the right side of the keyboard

●

On the upper-right side of the display

●

On the left side of the display

●

Depending on your computer model, the reader may be oriented horizontally or vertically. Both
orientations require that you swipe your finger perpendicular to the metallic sensor. See Buttons,

speakers, and fingerprint reader (select models only) on page 14 for the location of the finger print

reader on your computer.

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10 Maintenance

Adding or replacing memory modules

The computer has one memory module compartment. The capacity of the computer can be upgraded
by adding a memory module to the vacant expansion memory module slot or by upgrading the
existing memory module in the primary memory module slot.

NOTE: Before adding or replacing a memory module, make sure the computer has the most recent

BIOS version, and update the BIOS if needed. See Updating the BIOS on page 95.

CAUTION: Failure to update the computer to the latest BIOS prior to installing or replacing a

memory module may result in various system problems.

WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power

cord and remove all batteries before installing a memory module.

CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning any

procedure, ensure that you are discharged of static electricity by touching a grounded metal object.

CAUTION: To prevent information loss or an unresponsive system:

Shut down the computer before adding or replacing memory modules. Do not remove a memory
module while the computer is on, in the Sleep state, or in Hibernation.

If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the
power button. Then shut down the computer through the operating system.

NOTE: To use a dual-channel configuration when adding a second memory module, be sure that

both memory modules are identical.

NOTE: The primary memory is located in the bottom memory slot and the expansion memory is

located in the top memory slot.

To add or replace a memory module:

1. Save your work and shut down the computer.

2. Disconnect AC power and external devices connected to the computer.

3. Remove the battery (see Removing a battery on page 55).

4. Remove the service door (see Removing the service door on page 66).

5. If you are replacing a memory module, remove the existing memory module:

ENWW Adding or replacing memory modules 83

a. Pull away the retention clips (1) on each side of the memory module.

The memory module tilts up.

b. Grasp the edge of the memory module (2), and then gently pull the memory module out of

the memory module slot.

CAUTION: To prevent damage to the memory module, hold the memory module by the

edges only. Do not touch the components on the memory module.

To protect a memory module after removal, place it in an electrostatic-safe container.

6. Insert a new memory module:

CAUTION: To prevent damage to the memory module, hold the memory module by the edges

only. Do not touch the components on the memory module.

a. Align the notched edge (1) of the memory module with the tab in the memory module slot.

b. With the memory module at a 45-degree angle from the surface of the memory module

compartment, press the module (2) into the memory module slot until it is seated.

84 Chapter 10 Maintenance ENWW

c. Gently press the memory module (3) down, applying pressure to both the left and right

edges of the memory module, until the retention clips snap into place.

CAUTION: To prevent damage to the memory module, be sure that you do not bend the

memory module.

7. Replace the service door (see Replacing the service door on page 67).

8. Insert the battery (see Inserting a battery on page 54).

9. Connect AC power and external devices to the computer.

10. Turn on the computer.

Cleaning your computer

Use the following products to safely clean your computer:

Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example,

●

disposable wipes, which come in a variety of brands).

Alcohol-free glass-cleaning fluid

●

Water with mild soap solution

●

Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)

●

Static-free cloth wipes

●

ENWW Cleaning your computer 85

CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are

not sure that a cleaning product is safe for your computer, check the product contents to make sure
that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons
are not included in the product.

Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and
cleaning agents can get trapped in the scratches.

Cleaning procedures

Follow the procedures in this section to safely clean your computer.

WARNING! To prevent electric shock or damage to components, do not attempt to clean your

computer while it is turned on.

Turn off the computer.

Disconnect AC power.

Disconnect all powered external devices.

CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids

directly on any computer surface. Liquids dripped on the surface can permanently damage internal
components.

Cleaning the display (All-in-Ones or Notebooks)

Gently wipe the display using a soft, lint-free cloth moistened with an
sure that the display is dry before closing the display.

Cleaning the sides or cover

To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning
solutions listed previously or use an acceptable disposable wipe.

NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and

debris.

Cleaning the TouchPad, keyboard, or mouse

WARNING! To reduce the risk of electric shock or damage to internal components, do not use a

vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris
on the keyboard surface.

CAUTION: To prevent damage to internal components, do not allow liquids to drip between the

keys.

To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened

●

with one of the cleaning solutions listed previously or use an acceptable disposable wipe.

To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a

●

can of compressed air with a straw extension.

alcohol-free

glass cleaner. Be

86 Chapter 10 Maintenance ENWW

Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis with the latest
versions. Go to http://www.hp.com/support to download the latest versions. You can also register to
receive automatic update notifications when they become available.

Using SoftPaq Download Manager

HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for
HP business computers without requiring the SoftPaq number. Using this tool, you can easily search
for SoftPaqs, and then download and unpack them.

SoftPaq Download Manager works by reading and downloading, from the HP FTP site, a published
database file containing computer model and SoftPaq information. SoftPaq Download Manager
allows you to specify one or more computer models to determine which SoftPaqs are available for
download.

SoftPaq Download Manager checks the HP FTP site for updates to the database and software. If
updates are found, they are downloaded and applied automatically.

SoftPaq Download Manager is available on the HP website. To use SoftPaq Download Manager to
download SoftPaqs, you must first download and install the program. Go to http://www.hp.com/go/

sdm, and follow the instructions to download and install SoftPaq Download Manager.

To download SoftPaqs:

From the Start screen, type s. In the search box, type softpaq, and then select HP SoftPaq

▲

Download Manager. Follow the instructions to download SoftPaqs.

NOTE: If prompted by User Account Control, click Yes.

ENWW Updating programs and drivers 87

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