HP Officejet H470 Printer series
User Guide
Podręcznik użytkownika
HP Officejet H470 Printer series
User Guide
Copyright information
© 2007 Copyright Hewlett-Packard
Development Company, L.P.
Edition 1, 2/2007
Reproduction, adaptation or
translation without prior written
permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is
subject to change without notice.
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an
additional warranty. HP shall not be
liable for technical or editorial errors
or omissions contained herein.
Copyright (C) 1991-2, RSA Data
Security, Inc. Created 1991. All rights
reserved.
License to copy and use this software
is granted provided that it is identified
as the "RSA Data Security, Inc. MD4
Message-Digest Algorithm" in all
material mentioning or referencing
this software or this function.
License is also granted to make and
use derivative works provided that
such works are identified as "derived
from the RSA Data Security, Inc. MD4
Message-Digest Algorithm" in all
material mentioning or referencing the
derived work.
RSA Data Security, Inc. makes no
representations concerning either the
merchantability of this software or the
suitability of this software for any
particular purpose. It is provided "as
is" without express or implied
warranty of any kind.
These notices must be retained in any
copies of any part of this
documentation and/or software.
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of HewlettPackard, except as allowed under
copyright laws.
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an
additional warranty. HP shall not be
liable for technical or editorial errors
or omissions contained herein.
Acknowledgements
Windows and Windows XP are U.S.
registered trademarks of Microsoft
Corporation. Windows Vista is either a
registered trademark or trademark of
Microsoft Corporation in the United
States and/or other countries.
Adobe® and Acrobat® are
trademarks of Adobe Systems
Incorporated.
The Bluetooth trademarks are owned
by its proprietor and used by HewlettPackard Company under license.
Safety information
Always follow basic safety
precautions when using this product
to reduce risk of injury from fire or
electric shock.
1. Read and understand all
instructions in the documentation that
comes with the HP Printer.
2. Use only a grounded electrical
outlet when connecting this product to
a power source. If you do not know
whether the outlet is grounded, check
with a qualified electrician.
3. Observe all warnings and
instructions marked on the product.
4. Unplug this product from wall
outlets before cleaning.
5. Do not install or use this product
near water, or when you are wet.
6. Install the product securely on a
stable surface.
7. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line
cord cannot be damaged.
8. If the product does not operate
normally, see
troubleshoot.
9. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
Maintain and
Contents
1 Get started
Find other resources for the product .........................................................................................6
Accessibility ..............................................................................................................................7
Understand the device parts .....................................................................................................8
Front view ...........................................................................................................................8
Back and side view .............................................................................................................9
Control Panel ....................................................................................................................10
Bottom view ......................................................................................................................11
Travel tips ...............................................................................................................................11
2 Install the accessories
Install and use the battery .......................................................................................................13
Battery safety ....................................................................................................................13
Understand the battery .....................................................................................................14
Charge and use the battery ............................... ........................................................... ....15
Install and use 802.11 and Bluetooth accessories ..................................................................16
Install the 802.11 or Bluetooth wireless USB accessory ...................................................16
802.11 and Bluetooth wireless printing .............................................................................17
About 802.11 ..............................................................................................................17
About Bluetooth ................................. .........................................................................18
3 Use the device
Select print media ...................................................................................................................19
Tips for selecting and using print media ...........................................................................19
Understand specifications for supported media ................................................................21
Understand supported sizes ............................................................. ..........................21
Understand supported media types and weights ........................................................23
Set minimum margins .......................................................................................................23
Load media ........................................................................ .....................................................24
Change print settings ..............................................................................................................24
To change settings from an application for current jobs (Windows) ..................................25
To change default settings for all future jobs (Windows) ..................................................25
To change settings (Mac OS) ...........................................................................................25
Use the HP Solution Center (Windows) ..................................................................................25
Print on both sides (duplexing) .......................... . ................................... .................................26
Guidelines for printing on both sides of a page .................................................................26
To perform duplexing (Windows) ......................................................................................26
To perform duplexing (Mac OS) ........................................................................................ 27
Print on special and custom-sized media ...............................................................................27
To print on special or custom-sized media (Windows) ......................................................27
To print on special or custom-sized media (Mac OS) .......................................................27
Print borderless ......................................................................................................................28
To print a borderless document (Windows) ......................................................................28
To print a borderless document (Mac OS) ........................................................................29
1
Print from mobile devices .......................................................................................................29
Print digital photographs ........................................................................................ ...........29
To print with six-ink color ............................................................................................30
Guidelines for printing photographs ............................................................................30
To print from a PictBridge-compatible camera ............................................................31
To transfer photos to your computer ...........................................................................31
Print from mobile phones ..................................................................................................31
To install the Mobile Printing Application on the phone ..............................................32
To print from a mobile phone ......................................................................................32
Print from Pocket PC devices ...........................................................................................32
To install HP Mobile Printing for Pocket PC ................................................................33
To print from Pocket PC devices ................................................................................33
Print from Palm OS devices ..............................................................................................34
To install Printboy ................................. ................................... ...................................34
To install a wireless card ............................................................................................34
To print using standard Palm OS applications ............................................................35
To choose a default printer (optional) .........................................................................35
To print using Documents To Go ......................................................................... .......35
Use memory devices ..............................................................................................................35
Print from memory cards and USB Flash drives ...............................................................35
Cancel a print job ....................................................................................................................37
4 Configure and manage
Manage the device .................................................................................................................38
Monitor the device ............................. ............................... ................................................38
Administer the device .......................................................................................................39
Use device management tools ...............................................................................................39
Toolbox (Windows) ...........................................................................................................40
To open the Toolbox ...................................................................................................40
Toolbox tabs ...............................................................................................................40
HP Printer Utility (Mac OS) ....................................... ................................... .....................41
To open the HP Printer Utility ...................................................................... ...............41
HP Printer Utility panels ..............................................................................................42
Network Printer Setup Utility (Mac OS) .............................................................................42
Toolbox software for PDAs (Pocket PC and Palm OS) .....................................................42
HP Instant Support ...........................................................................................................43
Security and privacy ...................................................................................................43
To gain access to HP Instant Support ........................................................................43
myPrintMileage .................................................................................................................43
Understand the device information pages ..................................................................... .........44
Print device information pages from the control panel ........................................... ...........44
Print device information pages from the software .............................................................45
Configure the device (Windows) .............................................................................................45
Direct connection .............................................................. ................................................46
To install the software before connecting the device (recommended) ........................46
To connect the device before installing the software ..................................................46
To share the device on a locally shared network ........................................................47
Configure the device (Mac OS) ..................................................................... ....................... ..47
To install the software .......................................................................................................47
To share the device on a locally shared network ..............................................................48
Uninstall and reinstall the software .................................. .......................................................48
2
Contents
802.11 wireless connection ..................... ......................................................... ......................50
About the wireless profile switch .......................................................................................51
About 802.11 wireless network settings ............................................................................51
Set up for 802.11 using factory defaults ...........................................................................52
To set up using ad hoc mode and factory defaults with a USB cable (Windows
and Mac OS) ............................................................................................................... 53
To set up using ad hoc mode and factory defaults with no USB cable (Windows) .....53
To set up a computer to computer (ad hoc) connection using factory defaults
with no USB cable (Mac OS) ......................................................................................54
Set up for 802.11 on existing (non-default) networks ........................................................54
To set up on an existing network with a USB cable (Windows or Mac OS) ................55
To set up on an existing network with no USB cable ..................................................55
Configure and use 802.11 wireless profiles .......................................................... ............56
To configure 802.11 wireless profiles (Windows) ........................................................56
To configure 802.11 wireless profiles (Mac OS) .........................................................57
Use the wireless profile switch ..........................................................................................57
Reset 802.11 wireless profiles to factory defaults .............................................................58
Configure multiple printers for 802.11 (Windows) .............................................................59
Bluetooth wireless connection ................................................................................... .............59
Set up a Bluetooth wireless connection ............................................................................60
Configure Bluetooth wireless settings .................................................... ...........................61
Bluetooth wireless settings options ...................................................................................62
Bluetooth device address ...........................................................................................62
Bluetooth device name ........................................................ .......................................62
PIN code (Pass Key) .......................... ........................ ................................................63
Reset device access ...................................................................................................64
To reset to factory default settings ..............................................................................64
To turn off Bluetooth ........................................................................................ ...........64
Bluetooth discovery ..........................................................................................................64
Bluetooth fonts .............................................................................. ....................................64
Wireless configuration page .............................................................................................65
Bonding ............................................................................................................................65
Bluetooth wireless profiles ................................................................................................65
5 Maintain and troubleshoot
Work with print cartridges ......................................................................... ..............................67
Replace the print cartridges ..............................................................................................67
Align the print cartridges .................................. .................................................................70
Print with a single print cartridge .......................................................................................71
Calibrate color ......................................................... .........................................................71
Maintain the device ...........................................................................................................71
Clean the device ............................................ .. ...........................................................72
Clean the print cartridges ........................................................................................... .72
Store printing supplies ......................................................................................................75
Store print cartridges ..................................................................................................75
Replace the ink service module ..............................................................................................76
Troubleshooting tips and resources .......................................... ..............................................76
3
Solve printing problems ..........................................................................................................77
The device shuts down unexpectedly ............................................................................. ..77
All device lights are on or flashing ....................................................................................78
The device is not responding (nothing prints) ...................................................................78
Device does not accept print cartridge ..............................................................................79
Device takes a long time to print .......................................................................................79
Blank or partial page printed .............................................................................................80
Something on the page is missing or incorrect .................................................................80
Placement of the text or graphics is wrong .......................................................................81
Poor print quality and unexpected printouts ............................................................................82
General tips ......................................................................................................................82
Meaningless characters print ............................................................................................83
Ink is smearing ........................... ..................................................... .................................84
Ink is not filling the text or graphics completely ......................................................... ........85
Output is faded or dull colored ..........................................................................................85
Colors are printing as black and white ..............................................................................86
Wrong colors are printing ..................................................................................................86
Printout shows bleeding colors .........................................................................................87
Colors do not line up properly ...........................................................................................87
Lines or dots are missing from text or graphics ................................................................87
Solve paper-feed problems ......................................................................................... ............88
Media is not supported for the device ...................................... .................................... .....88
Media is not picked up ......................................................................................................88
Media is not coming out correctly ....................... ........................ ....................... ...............88
Pages are skewing ...........................................................................................................89
Multiple pages are being picked up ........................................ .................. ........................89
Troubleshoot installation issues ..............................................................................................89
Hardware installation suggestions ...................................................... ............................. .89
Software installation suggestions ...................................................................................... 90
Problems setting up 802.11 or Bluetooth wireless communication ...................................90
Check the wireless printer accessory ...................................... ......................... ..........91
Check the wireless settings ................................................. ......................... ..............91
Check the network communication .............................................................................91
Check the wireless signal ........................... ........................... .....................................92
Clear jams ..............................................................................................................................93
Clear a jam in the device ..................................................................................................93
Tips for avoiding jams .......................................................................................................94
6 Control-panel lights reference
Interpret control-panel lights ...................................................................................................95
A HP supplies and accessories
Order printing supplies online ...............................................................................................101
Accessories ................................. ...................................... ...................................................101
Supplies ................................................................................................................................101
Print cartridges ................................................................................................................ 101
HP media ........................................................................................................................102
B Support and warranty
Hewlett-Packard limited warranty statement .........................................................................104
Obtain electronic support ......................................................................................................105
4
Contents
Obtain HP telephone support ...............................................................................................105
Before you call ................................................................................................................105
Support process .............................................................................................................. 106
HP support by phone ......................................................................................................106
Phone support period ...............................................................................................106
Telephone support numbers ...................................... ......................................... ......106
Placing a call .............................................................................................................108
After the phone support period .................................................................................108
Additional warranty options .............................................................................................108
HP Quick Exchange Service (Japan) ..............................................................................109
Prepare the device for shipment ...........................................................................................109
Remove the print cartridges before shipment .................................................................109
Pack the device ................................. .................................. .................................................110
C Device specifications
Physical specifications ..........................................................................................................112
Product features and capacities ...........................................................................................112
Processor and memory specifications ....................... .................................. .........................113
System requirements ............................................................................................................113
Print resolution ......................................................................................................................114
Environmental specifications ................................................................................................114
Electrical specifications .........................................................................................................114
Acoustic emission specifications (noise levels per ISO 7779) ..............................................115
Memory card specifications .......................................................... ........................................115
D Regulatory information
Environmental sustainability program .......................................................................... .........116
Reduction and elimination ..................... .........................................................................116
Energy consumption .......................................................................................................116
Energy Star® notice ........................................................................................................ 116
Material safety data sheets .............................................................................................117
Recycling ........................................................................................................................117
Product packaging ....................................................................................................117
Plastics ................................................................... ..................................................117
HP products and supplies .........................................................................................117
Disposal of waste equipment by users in private households in the European Union ....118
FCC statement .......................................................... ...........................................................119
Other regulatory information .................................................................................................119
Notice to users in Korea .................................................................................................120
VCCI (Class B) compliance statement for users in Japan ..............................................120
Notice to users in Japan about the power cord ...............................................................120
Noise emission statement for Germany ..........................................................................120
RoHS notices (China only) .............................................................................................121
LED indicator statement .................................................................................................121
Regulatory model number ........................................... ...................................................121
Declaration of conformity ......................................................................................................122
Index................................................ .................................................. .........................................123
5
1 Get started
This guide provides details about how to use the device and to resolve problems.
•
Find other resources for the product
Accessibility
•
Understand the device parts
•
Travel tips
•
Find other resources for the product
You can obtain product information and further troubleshooting resources that are not
included in this guide from the following resources:
Resource Description Location
Readme file and release notes
Toolbox (Microsoft
Windows®)
HP Printer Utility (Mac OS) Contains tools to configure
Toolbox software for PDAs
(Pocket PC and Palm OS)
Control panel Provides status, error, and
Logs and reports Provides information about
®
Provide late-breaking
information and
troubleshooting tips.
Provides information about
print cartridge health and
access to maintenance
services.
For more information, see
Toolbox (Windows).
print settings, calibrate the
device, clean the print
cartridges, print the self-test
diagnostic page, order
supplies online, and find
support information from the
Web site.
For more information, see
Printer Utility (Mac OS).
Provides status and
maintenance information
about the device. You can
view ink levels and battery
charge level, understand
device lights, align print
cartridges, and also configure
802.11 and Bluetooth
wireless settings for wireless
printing.
warning information about
operations.
events that have occurred.
Included on the Starter CD.
Typically installed with the
device software.
Typically installed with the
device software.
HP
For more information, see
Toolbox software for PDAs
(Pocket PC and Palm OS).
For more information, see
Control-panel lights reference.
For more information, see
Monitor the device.
6 Get started
(continued)
Resource Description Location
Self-test diagnostic page
HP Web sites Provide the latest printer
HP telephone support Lists information to contact
HP photo and imaging
software help
HP Solution Center (Windows) Allows you to change device
Device information:
•
Product name
◦
Model number
◦
Serial number
◦
Firmware version
◦
number
Accessories installed (for
•
example, the duplexer)
Number of pages printed
•
from the trays and
accessories
Printing supply status
•
software, and product and
support information.
HP. During the warranty
period, this support is often
free of charge.
Provides information about
using the software.
settings, order supplies, start,
and access the onscreen
Help. Depending on the
devices you have installed,
the HP Solution Center
provides additional features,
such as access to the HP
photo and imaging software
and the Fax Setup Wizard.
For more information, see
Use the HP Solution Center
(Windows).
For more information, see
Understand the device
information pages.
www.hp.com/support
www.hp.com
For more information, see
Obtain HP telephone support.
Typically installed with the
device software.
Accessibility
The device provides a number of features that make it accessible for people with
disabilities.
Visual
The device software is accessible for users with visual impairments or low vision
through the use of your operating system's accessibility options and features. It also
supports most assistive technology such as screen readers, Braille readers, and voiceto-text applications. For users who are color blind, colored buttons and tabs used in
the software and on the control panel have simple text or icon labels that convey the
appropriate action.
Mobility
Accessibility
7
Chapter 1
For users with mobility impairments, the device software functions can be executed
through keyboard commands. The software also supports Windows accessibility
options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device
doors, buttons, paper trays, and paper guides can be operated by users with limited
strength and reach.
Support
For more details about the accessibility of this product and HP's commitment to
product accessibility, visit HP's Web site at
For accessibility information for the Mac OS, visit the Apple Web site at
www.apple.com/accessibility.
Understand the device parts
• Front view
•
Back and side view
Control Panel
•
Bottom view
•
Front view
www.hp.com/accessibility.
1 Input tray extension (not included in models for some countries/regions) – Slides
2 Input tray – Holds the media. Remove media and close this tray when the device is not
3 Wide media paper guide – Letter, legal, and A4 are loaded flush against this guide.
8 Get started
up to support legal size print media. This prevents possible media feed problems.
in use.
(continued)
4 Media width guide – Adjusts to accommodate different media sizes. Slide to the right to
accommodate narrow media. This automatically slides the narrow media guide to the left
to ensure that media is aligned for correct print margins.
5 Narrow media guide – When you move the media width guide to the right, this guide
automatically slides to the left to accommodate narrower media.
6 Print cartridge latches – Lift these latches for easy removal and insertion of print
cartridges.
7 Print cartridge cradle compartments – Holds the print cartridges.
8 Front access cover – Provides access to the print cartridges and for clearing paper
jams. This cover must be closed before printing can begin.
9 Output slot – Media exits the device from here.
10 Output door – Drops open automatically when the device is turned on. Allows media to
exit the device.
Back and side view
1 Battery contacts – Provides contact for power from the optional battery. For more
information, see
2 Battery contact cover – Covers the battery contacts when the optional battery is not
installed.
3 Battery slot – Battery installs here.
4 PictBridge/USB Host Port – Connects a PictBridge device, such as a digital camera, a
USB Flash drive, or an 802.11 or USB device.
5 USB port – Connect a USB cable here.
6 Wireless profile switch – Store settings for up to three 802.11 computers or networks.
This allows you to easily move the device from home to the office or between any three
wireless network environments.
7 Power connector – Connect the power cord here.
HP supplies and accessories.
Understand the device parts 9
Chapter 1
(continued)
8 Security lock slot – Connect a security lock here.
9 SD, MMC slots – Accepts a Secure Digital (SD) card or Multimedia Card (MMC) for
10 USB slot – Accepts 802.11 or Bluetooth wireless USB accessory.
Control Panel
printing digital images.
1 (Cancel button) – Cancels the current print job. The time it takes to cancel
2
3 Resume light – Lights up in amber when a print job is waiting, and blinks or turns on
4 Battery charging light – Lights up in green when the battery is charging.
5 Left print cartridge light – Blinks when the left print cartridge is absent or improperly
6 Right print cartridge light – Blinks when the right print cartridge is absent or
7
8 Power light – Lights up in green when the printer is turned on using the AC adapter
depends on the size of the print job. Press this button only once to cancel a queued
print job.
(Resume button) – Resumes a print job that is waiting or after temporary
interruption (for example, when adding print media to the printer).
to relay status or a need for intervention.
functioning. Turns on solid when the ink is low or empty.
improperly functioning. Turns on solid when the ink is low or empty.
(Power button) – Turns the printer off or on.
or a 41-100% charged battery. When powered by battery, lights up in amber when
battery is 10-40% charged, and red when battery is below 10% charged. Blinks
during printing.
10 Get started
Bottom view
1 Card holder – Holds a name card or business card.
2 Cover of replaceable ink service module – Provides access to the ink service module.
Travel tips
The following tips will help you prepare for traveling with your device:
• If you are bringing an extra black or photo print cartridge, follow these guidelines:
For a partially used black print cartridge or a partially used or full photo print
cartridge, store it in the travel holder to prevent ink leakage (see
supplies). A newly opened black print cartridge will leak slightly at high altitudes
(such as in airplanes). To avoid this, wait to install new black cartridges until you
reach your destination. Until then, keep them in their original, taped packaging.
• You can bring the device in a carrying case. For more information, see
supplies and accessories. The carrying case has compartments for both your
notebook and the device. The compartments also detach if you want to carry the
notebook and device separately.
•
Turn off the device using
return to the home position at the left side of the device and lock in place.
Replace the ink service module.)
(See
Store printing
HP
(Power button). This ensures that the print cartridges
WARNING! To help prevent damaging the device, wait until all lights have
turned off completely before removing the battery or power cord. This process
might take approximately 16 seconds.
• Disconnect the device cable and power adapter from the device. Slide down the
input tray extension and close the input tray.
• If you are traveling to another country/region, bring the necessary plug adapter
with you.
• If you need to buy print cartridges while traveling to another country/region, see
the online help called “Traveling with your HP Mobile Printer” for regional cartridge
compatibility information. This help is available through the Toolbox (Windows), HP
Printer Utility (Mac OS), or Toolbox software for PDAs (Pocket PC and Palm OS).
Travel tips
11
Chapter 1
• Use only the power adapter that is supplied with the device. Do not use any other
voltage transformer or converter. The power adapter can be used with AC power
sources of 100 to 240 volts, 50 or 60 Hz.
• Remove the battery if you will not be using the device for more than a month.
• When traveling with photo paper, pack it flat so it doesn't warp or curl. Photo paper
should be flat before printing. If the corners of the photo paper curl more than 10
mm (3/8 inch), flatten the paper by putting it in the resealable storage bag, then
rolling the bag on a table edge until the paper is flat.
12 Get started
2
Install the accessories
This chapter provides information on optional accessories such as the battery and
wireless printer accessories that are included with certain device models. To order
accessories, see
This section contains the following topics:
•
Install and use the battery
•
Install and use 802.11 and Bluetooth accessories
Order printing supplies online.
Install and use the battery
The lithium-ion rechargeable battery comes with HP Officejet H470b and HP Officejet
H470wbt printers. It is also available for purchase as an optional accessory. For more
information, see
This section contains the following topics:
•
•
•
Battery safety
• Use only the battery designed specifically for the device. For more information, see
• When discarding a battery, contact your local waste disposal provider regarding
• Battery might explode if incorrectly replaced or disposed of in fire. Do not short-
• To purchase a replacement battery, contact your local dealer or HP sales office.
• To avoid risk of fire, burns, or damage to your battery, do not allow a metal object
• Do not disassemble the battery. There are no serviceable parts inside.
• Handle a damaged or leaking battery with extreme care. If you come in contact
• Do not expose the battery to storage temperatures above 50°C (122°F) or below
Battery safety
Understand the battery
Charge and use the battery
HP supplies and accessories and Device specifications.
local restrictions on the disposal or recycling of batteries. Though the lithium-ion
rechargeable battery is mercury-free, it might require recycling or proper disposal
at end-of-life. For more information, see
circuit.
For more information, see
to touch the battery contacts.
with the electrolyte, wash the exposed area with soap and water. If it contacts the
eye, flush the eye with water for 15 minutes and seek medical attention.
-20°C (4°F).
HP supplies and accessories.
HP supplies and accessories.
Recycling.
Install the accessories
13
Chapter 2
Important notes
Take note of the following when charging or using the battery:
• Charge the battery for 4 hours before using the battery for the first time. For
subsequent charges, it takes approximately 2 hours to fully charge the battery.
• The battery charge light is green when the battery is charging. If it is red, the
battery might be faulty and need to be replaced.
• The Power light is green when the battery is 41-100% charged, amber when
10-40% charged, and red when less than 10% charged. Charge the battery when
the Power light turns amber. If it turns red, charge the battery as soon as possible.
The battery status is also displayed on the Printer Status tab in the Toolbox
(Windows) and the Power Management panel in the HP Printer Utility (Mac OS). If
you are using a Pocket PC or Palm OS device, you can use the Toolbox software
for PDAs. For more information, see
Toolbox software for PDAs (Pocket PC and
Palm OS).
• If your battery is running low, either plug in the AC adapter to charge it or replace
the battery with one that is charged.
• A fully charged battery can print up to approximately 450 pages, depending on the
complexity of print jobs.
• By default, if the device is using battery power and left idle for 15 minutes, it will
turn off to conserve the battery power. You can configure this feature in the
Toolbox (Windows), the HP Printer Utility (Mac OS), or the Toolbox software for
PDAs (Pocket PC and Palm OS). For more information, see
Toolbox software for
PDAs (Pocket PC and Palm OS).
• Prior to long-term storage, fully charge the battery. Do not leave the battery in a
discharged (empty) state for more than 6 months.
• To maximize battery life and capacity, observe the following temperature guidelines:
◦ Charging: 0° to 40°C (32° to 104°F)
◦ Using and storing: -20° to 50°C (-4° to 122°F)
Understand the battery
1 Battery – Supplies power to the device.
2 Battery release slider – Slides to release the battery.
14
Install the accessories
Charge and use the battery
WARNING! Charge the battery for 4 hours before using the battery for the first
time. Because the battery is normally warm while it is charging, do not charge it in
a briefcase or other confined space as this might cause the battery to overheat.
NOTE: The AC adapter is normally warm to the touch when plugged into an AC
outlet.
NOTE: Wireless printing uses more battery power than wired printing. For
information on checking the battery charge level, see
To install the battery
NOTE: You can install the battery with the device turned on or off.
1. Slide the battery into the battery slot at an angle, until the contacts on the battery
are flush with the contacts in the battery slot. The battery contact cover slides open.
Install and use the battery.
2. Push the battery into the battery slot until the battery clicks into place.
3. Plug in the AC adapter and turn on the device. Allow the battery to charge for four
hours before using the battery for the first time. Subsequently, the battery charge
light is green when the battery is charging, and turns off when the battery is fully
charged.
4. After the battery is fully charged, you can use the device without connecting to the
AC power supply.
Install and use the battery
15
Chapter 2
To remove the battery
1. Slide the battery release slider in the direction of the arrow.
2. Remove the battery.
Install and use 802.11 and Bluetooth accessories
Some models of the device include an 802.11 wireless or Bluetooth wireless USB
accessory.
See
www.hp.com/support to learn more about supported wireless accessories.
This section contains the following topics:
•
Install the 802.11 or Bluetooth wireless USB accessory
•
802.11 and Bluetooth wireless printing
Install the 802.11 or Bluetooth wireless USB accessory
Insert the HP 802.11 or Bluetooth wireless USB accessory into the slot.
The 802.11 accessory has one blue light. When the dongle is plugged in, the blue light
will be on, and when there is 802.11 data communication, the light will blink.
16
Install the accessories
The LED on the Bluetooth accessory provides information about its current state.
• On steady - This is the default state and means the accessory is installed and has
power.
• Rapid blinking - A sending device is discovering the Bluetooth accessory.
• Blinking - The Bluetooth accessory is receiving data.
NOTE: Make sure that your Bluetooth host device and operating system are
supported by the device. For more information, visit
802.11 and Bluetooth wireless printing
The 802.11 and Bluetooth features in this device allow you to print wirelessly. 802.11
printing allows wireless printing up to 100 meters (300 feet). Bluetooth printing allows
wireless printing up to 10 meters (30 feet).
For instructions on wireless printing from mobile devices, see
NOTE: Wireless communication is available through wireless printer accessories
that are included with certain device models. Also, the sending device must have
built-in wireless capability or a wireless card installed.
NOTE: Wireless printing uses more battery power than wired printing. For
information on checking the battery charge level,
This section contains the following topics:
•
About 802.11
About Bluetooth
•
www.hp.com/support.
Print from mobile devices.
Install and use the battery.
About 802.11
802.11 wireless technology allows you to wirelessly connect to your device by setting
up “ad hoc” communication between your computer and the device. 802.11 does not
require a direct line of sight between the sending device and the receiving device.
When you set up ad hoc communication between your computer and the device, you
are creating a network of two devices. This is the recommended setup for 802.11
printing to this mobile printer.
802.11 also lets you set up the device on an existing “infrastructure” network. Setting it
up on an infrastructure network puts the device directly onto a local area network
(LAN) using a wireless connection to an 802.11 wireless access point (WAP). Once
the device is successfully connected to the network wirelessly, then all the computers
on the same subnet can use the device.
Before setting up the device, it is recommended that you temporarily connect the
device to the computer with a USB cable to set up the wireless connection. Once the
wireless connection is established, you will remove the cable and print wirelessly. You
can also set up the device without using a USB cable.
To set up and configure the device for 802.11 wireless printing, see
802.11 wireless
connection.
Install and use 802.11 and Bluetooth accessories
17
Chapter 2
About Bluetooth
Bluetooth wireless technology allows you to wirelessly connect to your device using
radio waves in the 2.4 GHz spectrum. Bluetooth is typically used for short distances
(up to 10 meters or 30 feet) and does not require a direct line of sight between the
sending device and the receiving device.
Different Bluetooth profiles emulate different types of standard cable connections and
have different capabilities. For more information about Bluetooth profiles, see
Configure Bluetooth wireless settings.
When your device is directly connected to your computer (either by cable or
Bluetooth), it is possible to share it on a network using “printer sharing”. However, your
computer has to be connected to the network for others to use the device.
To set up and configure the device for Bluetooth wireless printing, see
Bluetooth
wireless connection.
NOTE: To configure Bluetooth settings or monitor device status (such as ink
levels) using the Toolbox, you must connect the device to your computer with a
USB cable.
18
Install the accessories
3 Use the device
This section contains the following topics:
•
Select print media
Load media
•
Change print settings
•
Use the HP Solution Center (Windows)
•
Print on both sides (duplexing)
•
Print on special and custom-sized media
•
Print borderless
•
•
Print from mobile devices
Use memory devices
•
Cancel a print job
•
Select print media
The device is designed to work well with most types of office media. It is best to test a
variety of print media types before buying large quantities. Use HP media for optimum
print quality. Visit the HP Web site at
media.
This section contains the following topics:
•
Tips for selecting and using print media
Understand specifications for supported media
•
Set minimum margins
•
www.hp.com for more information about HP
Tips for selecting and using print media
For the best results, observe the following guidelines.
• Always use media that conforms to the device specifications. For more
information, see
• Load only one type of media at a time.
• On models that have an input tray extension, make sure the input tray extension is
fully extended.
• Load media print-side up and aligned squarely against the alignment guides. For
more information on loading media, see
• Do not overload the trays. For more information, see
supported media.
• To prevent jams, poor print quality, and other printing problems, avoid the following
media:
◦ Multipart forms
◦ Media that is damaged, curled, or wrinkled
◦ Media with cutouts or perforations
Understand specifications for supported media.
Load media.
Understand specifications for
Use the device 19
Chapter 3
◦ Media that is heavily textured, embossed, or does not accept ink well
◦ Media that is too lightweight or stretches easily
• Do not leave media in the input tray overnight. This might cause it to bend.
• Remove each sheet of media as it prints and set aside to dry. Allowing wet media
to stack up might cause smearing.
• For instructions on calibrating color, see
Calibrate color.
Cards and envelopes
• Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or
windows. Also avoid cards and envelopes with thick, irregular, or curled edges, or
areas that are wrinkled, torn, or otherwise damaged.
• Use tightly constructed envelopes, and make sure the folds are sharply creased.
• Always load envelopes into the printer with the flap facing the back of the printer
and the stamp position oriented according to the envelope icon.
Photo media
• Use the Best mode to print photographs. Note that in this mode, printing takes
longer and more memory is required from your computer.
• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack
up may cause smearing.
• Photo paper should be flat before printing. If the corners of the photo paper curl
more than 10 mm (3/8 inch), flatten the paper by putting it in a resealable plastic
bag, and roll them into a tube. Roll the sheets so the curve of the tube is in the
opposite direction of the original curl of the paper. Roll the tube no smaller than a
1.5 inch (4 cm) in diameter.
20 Use the device
Transparencies
• Insert transparencies with the rough side up and the adhesive strip pointing down.
• Use the Normal mode to print transparencies. This mode provides longer drying
time and ensures that the ink dries completely before the next page is delivered to
the output tray.
• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack
up may cause smearing.
Custom-sized media
• Use only custom-sized media that is supported by the device.
• If your application supports custom-sized media, set the media size in the
application before printing the document. If not, set the size in the print driver. You
might need to reformat existing documents to print them correctly on custom-sized
media.
Understand specifications for supported media
Use the Understand supported sizes and Understand supported media types and
weights tables to determine the correct media to use with your device, and determine
what features will work with your media.
This section contains the following topics:
•
Understand supported sizes
Understand supported media types and weights
•
Understand supported sizes
Media size
Standard media sizes
U.S. Letter (216 x 279 mm; 8.5 x 11 inches)*
U.S. Legal (216 x 356 mm; 8.5 x 14 inches)*
A4 (210 x 297 mm; 8.3 x 11.7 inches)*
U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches)*
U.S. Statement (140 x 216 mm; 5.5 x 8.5 inches)*
JIS B5 (182 by 257 mm; 7.2 by 10.1 inches)*
A5 (148 x 210 mm; 5.8 x 8.3 inches)*
8.5 x 13 inches (216 x 330 mm)
Envelopes
U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches)
Monarch Envelope (98 x 191 mm; 3.88 x 7.5 inches)
A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches)
DL Envelope (110 x 220 mm; 4.3 x 8.7 inches)
Select print media
21
Chapter 3
(continued)
Media size
C5 Envelope (162 x 229 mm; 6.4 x 9 inches)
C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches)
Cards
Index card (76.2 x 127 mm; 3 x 5 inches)*
Index card (102 x 152 mm; 4 x 6 inches)*
Index card (127 x 203 mm; 5 x 8 inches)*
A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)*
Photo media
Photo (76 x 127 mm; 3 x 5 inches)
Photo (88.9 x 127 mm; 3.5 x 5 inches)
Photo (101.6 by 152.4 mm; 4 by 6 inches)
Photo with tab (101.6 by 152.4 mm; 4 by 6 inches)
Photo (127 by 177.8 mm; 5 by 7 inches)
Photo (203.2 by 254 mm; 8 by 10 inches)
Photo 10 by 15 cm (100 by 150 mm; 4 by 6 inches)
Photo 10 by 15 cm with tab (100 by 150 mm; 4 by 6 inches)
Borderless Photo (101.6 by 152.4 mm; 4 by 6 inches)
Borderless Photo with tab (101.6 by 152.4 mm; 4 by 6 inches)
Borderless Photo 10 by 15 cm (100 by 150 mm; 3.93 x 5.9 inches)
Borderless Photo 10 by 15 cm with tab (100 by 150 mm; 3.93 x 5.9 inches)
Photo L (89 by 127 mm; 3.5 by 5 inches)
Photo 2L (178 by 127 mm; 7 by 5 inches)
Borderless Photo L (89 by 127 mm; 3.5 by 5 inches)
Borderless Photo L with tear-off tab (89 by 127 mm; 3.5 by 5 inches)
Photo media sizes between 89 by 127 mm (3.5 by 5 inches) and 216 by 279 mm (8.5 by 11
inches)
Other media
L (89 by 127 mm; 3.5 by 5 inches)
2L with tab (178 by 127 mm; 5 by 7 inches)
Custom-sized media between 76.2 to 216 mm wide and 102 to 356 mm long (3 to 8.5 inches
wide and 4 to 14 inches long)*
* These media sizes support manual duplex printing. For more information on duplex
printing, see
22 Use the device
Print on both sides (duplexing).
Understand supported media types and weights
Type Weight Capacity
Paper
Photo paper 5 to 12 mils Up to 10 sheets
Transparencies Up to 20 sheets
Labels Up to 20 sheets
Cards
Envelopes
Set minimum margins
The document margins must match (or exceed) these margin settings in portrait
orientation.
64 to 90 g/m
2
(16 to 24 lb bond)
Up to 162 g/m
2
(90 lb index)
75 to 200 g/m
2
(20 to 53 lb bond)
Up to 50 sheets of plain
paper
(5 mm or 0.2 inch stacked)
Up to 5 sheets
Up to 5 envelopes
Media (1) Left
margin
A4
U.S. Executive
3.3 mm (0.13
inch)
U.S. Statement
B5
A5
U.S. Letter
U.S. Legal
6.35 mm
(0.25 inch)
Custom-sized media
8.5 x 13 inch
Cards 2 mm (0.08
inch)
(2) Right
margin
3.3 mm (0.13
inch)
6.35 mm
(0.25 inch)
2 mm (0.08
inch)
(3) Top
margin
3.3 mm (0.13
inch)
2 mm (0.08
inch)
2 mm (0.08
inch)
Select print media
(4) Bottom
margin*
3.3 mm (0.13
inch)
3 mm (0.12
inch)
0.5 mm (0.02
inch)
23
Chapter 3
(continued)
Media (1) Left
Photo media
Envelopes 3.3 mm (0.13
* To achieve this margin setting on a computer running Windows, click the Advanced
tab in the print driver, and select Minimize Margins.
Load media
This section provides instructions for loading media into the device.
To load media
1. Remove all media from the input tray.
2. Insert the media print-side up and align it squarely against the media paper guide.
Adjust the media width guide so it fits snugly against the sides of the media.
margin
inch)
(2) Right
margin
3.3 mm (0.13
inch)
(3) Top
margin
14.2 mm
(0.56 inch)
(4) Bottom
margin*
14.2 mm
(0.56 inch)
3. If printing on legal media, extend the input tray extension, if available on your
model.
4. Change any other print settings if necessary, then click OK to print.
Change print settings
You can change print settings (such as paper size or type) from an application or the
printer driver. Changes made from an application take precedence over changes
24 Use the device
made from the printer driver. However, after the application is closed, the settings
return to the defaults configured in the driver.
NOTE: To set print settings for all print jobs, make the changes in the printer
driver.
For more information about the features of the Windows printer driver, see the
online help for the driver. For more information about printing from a specific
application, see the documentation that came with the application.
• To change settings from an application for current jobs (Windows)
•
To change default settings for all future jobs (Windows)
To change settings (Mac OS)
•
To change settings from an application for current jobs (Windows)
1. Open the document that you want to print.
2. On the File menu, click Print, and then click Setup, Properties, or Preferences.
(Specific options may vary depending on the application that you are using.)
3. Change the settings that you want, and then click OK, Print, or a similar command.
To change default settings for all future jobs (Windows)
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or Click Start, click Control Panel, and then double-click Printers.
2. Right-click the printer icon, and then click Properties, Document Defaults, or
Printing Preferences.
3. Change the settings that you want, and then click OK.
To change settings (Mac OS)
1. On the File menu, click Page Setup.
2. Change the settings that you want (such as paper size), and then click OK.
3. On the File menu, click Print to open the print driver.
4. Change the settings that you want (such as media type), and then click OK or Print.
Use the HP Solution Center (Windows)
Use the HP Solution Center to change print settings, order supplies, and access the
onscreen Help.
The features available in the HP Solution Center vary depending on the devices you
have installed. The HP Solution Center is customized to show icons that are
associated with the selected device. If the selected device is not equipped with a
particular feature, then the icon for that feature does not appear in the HP Solution
Center.
If the HP Solution Center on your computer does not contain any icons, an error might
have occurred during the software installation. To correct this, use the Control Panel in
Windows to completely uninstall and reinstall the software.
Use the HP Solution Center (Windows)
25
Chapter 3
Print on both sides (duplexing)
You can print on both sides manually using the Windows printer software.
You can print on both sides of a sheet using a Mac by first printing the odd-numbered
pages, turning the pages over, and then printing the even-numbered pages.
•
Guidelines for printing on both sides of a page
To perform duplexing (Windows)
•
To perform duplexing (Mac OS)
•
Guidelines for printing on both sides of a page
• Always use media that conforms to the device specifications. For more
information, see
• Specify duplex options in your application or in the printer driver.
• Do not print on both sides of transparencies, envelopes, photo paper, glossy
media, or paper lighter than 18 lb bond (75 g/m
media types.
• Several kinds of media require a specific orientation when you print on both sides
of a page, such as letterhead, preprinted paper, and paper with watermarks and
prepunched holes. When you print from a computer running Windows, the device
prints the first side of the media first. When you print from a computer using the
Mac OS, the device prints the second side first. Load the media with the front side
facing down.
Understand specifications for supported media.
2
). Jams might occur with these
To perform duplexing (Windows)
1. Load the appropriate media. See Guidelines for printing on both sides of a page
Load media.
and
2. With a document open, on the File menu, click Print, and then click Properties.
3. Click the Features tab.
4. Choose Manual from the two-sided printing drop-down list.
5. To automatically resize each page to match the document's onscreen layout,
ensure Preserve Layout is selected. Clearing this option might result in unwanted
page breaks.
6. Select or clear the Flip Pages Up check box to match the way you want the
binding. See the graphics in the printer driver for examples.
7. Change any other desired settings and click OK.
8. Print your document.
9. After the first side of the document is printed, follow the onscreen instructions and
reload the paper into the tray to complete printing.
10. After reloading the paper, click Continue in the onscreen instructions to continue
the print job.
26 Use the device
To perform duplexing (Mac OS)
1. Load the appropriate media. For more information, see Guidelines for printing on
both sides of a page and Load media.
2. With a document open, click Print on the File menu.
3. From the drop-down list, select Paper Handling, click Print: Odd numbered
pages, and then press Print.
4. Flip the paper over and then print the even-numbered pages.
Print on special and custom-sized media
This section covers the following topics:
•
To print on special or custom-sized media (Windows)
To print on special or custom-sized media (Mac OS)
•
To print on special or custom-sized media (Windows)
1. Load the appropriate media. For more information, see Load media.
2. With a document open, click Print on the File menu, and then click Setup,
Properties, or Preferences.
3. Click the Features tab.
4. Select the media size from the Size drop-down list.
To set a custom media size:
a. Select Custom from the drop-down list.
b. Type a name for the new custom size.
c. In the Width and Height boxes, type the dimensions, and then click Save.
d. Click OK twice to close the properties or preferences dialog box. Open the
dialog box again.
e. Select the new custom size.
5. To select the media type:
a. Click More in the Paper Type drop-down list.
b. Click the desired media type, and then click OK.
6. Select the media source from the Paper Source drop-down list.
7. Change any other settings, and then click OK.
8. Print your document.
To print on special or custom-sized media (Mac OS)
1. Load the appropriate media. For more information, see Load media.
2. On the File menu, click Page Setup.
3. Select the media size.
4. To set a custom media size:
a. Click Manage Custom Sizes in the Paper Size pull-down menu.
b. Click New and type a name for the size in the Paper Size Name box.
Print on special and custom-sized media
27
Chapter 3
c. In the Width and Height boxes, type the dimensions and set the margins, if
desired.
d. Click Done or OK, and then click Save.
5. On the File menu, click Page Setup, and then select the new custom size.
6. Click OK.
7. On the File menu, click Print.
8. Open the Paper Handling panel.
9. Under Destination Paper Size, click the Scale to fit paper size tab, and then
select the customized paper size.
10. Change any other desired settings, and then click OK or Print.
Print borderless
Borderless printing lets you print to the edges of certain photo media types and a
range of standard media sizes.
NOTE: Open the file in a software application and assign the image size. Make
sure the size corresponds to the media size on which you are printing the image.
You can also gain access to this feature from the Printing Shortcuts tab. Open
the printer driver, select the Printing Shortcuts tab, and select the printing
shortcut for this print job drop-down list.
• To print a borderless document (Windows)
To print a borderless document (Mac OS)
•
To print a borderless document (Windows)
1. Load the appropriate media. For more information, see Load media.
2. Open the file that you want to print.
3. From the application, open the print driver:
a. Click File, and then click Print.
b. Click Properties, Setup or Preferences.
4. Click the Features tab.
5. Select the media size from the Size drop-down list.
6. Select the Borderless check box.
7. Select the media source from the Paper Source drop-down list.
8. Select the media type from the Paper Type drop-down list.
9. If you are printing photos, select Best from the Print Quality drop-down list.
Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized
dpi* for optimum print quality.
*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting
might temporarily use a large amount of hard disk space (400 MB or more) and will
print more slowly.
10. Change any other print settings, and then click OK.
11. Print the document.
12. If you printed on photo media with a tear-off tab, remove the tab to make the
document completely borderless.
28 Use the device
To print a borderless document (Mac OS)
1. Load the appropriate media. For more information, see Load media.
2. Open the file that you want to print.
3. Click File, and then click Page Setup.
4. Select the borderless media size, and then click OK.
5. Click File, and then click Print.
6. Open the Paper Type/Quality panel.
7. Click the Paper tab, and then select the media type from the Paper type drop-
down list.
8. If you are printing photos, select Best from the Quality drop-down list.
Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized
dpi*.
*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting
might temporarily use a large amount of hard disk space (400 MB or more) and will
print more slowly.
9. Select the media source. If you are printing on thick or photo media, select the
manual feed option.
10. Change any other print settings, and then click Print.
11. If you printed on photo media with a tear-off tab, remove the tab to make the
document completely borderless.
Print from mobile devices
The printer supports printing from a variety of mobile devices and memory cards, such
as:
• Cameras
• Mobile phones
• PDAs
This section covers the following topics:
•
Print digital photographs
Print from mobile phones
•
Print from Pocket PC devices
•
Print from Palm OS devices
•
Print digital photographs
You can print photographs directly from a digital camera or directly from a memory
card, or you can transfer the photos from the card or camera to your computer and
print them from a software application, such as HP Photo Printing Software. Also, you
can print photos directly from a PictBridge-compatible camera.
If your digital camera uses an SD or MMC card, you can insert the card into the printer
to print your photos. Your camera must support Digital Print Order Format (DPOF)
version 1 or 1.1 in order to print directly from the card to the printer. DPOF files also
automatically print directly from a USB Flash drive that is connected to the USB port of
the printer. For more information, see
Print from memory cards and USB Flash drives.
Print from mobile devices
29
Chapter 3
This section covers the following topics:
•
To print with six-ink color
Guidelines for printing photographs
•
To print from a PictBridge-compatible camera
•
To transfer photos to your computer
•
To print with six-ink color
Your printer can print with six-ink color to enhance the quality of printed photographs.
Print high-quality grayscale photographs by using a black print cartridge and a tri-color
print cartridge, or by using a gray photo print cartridge and a tri-color print cartridge. To
perform six-ink color printing, a photo and a tricolor print cartridge must be installed
together.
NOTE: You can print high-quality black-and-white photographs using a gray
photo print cartridge, combined with the tri-color print cartridge.
Guidelines for printing photographs
• For the best results when printing photographs and images, choose Best mode
and select an HP photo paper in the printer driver. Best mode uses HP's unique
PhotoREt IV color-layering technology and ColorSmart III color optimization
technology to create realistic photo images, vivid color output, and extremely sharp
text. With PhotoREt IV, a greater range of colors, lighter tones, and smoother
gradations between tones can be achieved, ensuring the best photo and image
print quality.
Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized
dpi* for optimum print quality.
*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting
might temporarily use a large amount of hard disk space (400 MB or more) and will
print more slowly. Photo cartridge, if present, further enhances the print quality.
• Remove each sheet of paper as it prints and set it aside to dry.
• If the printed colors visibly shift towards yellow, cyan or magenta, or there is a
tinge of color in the gray shades, you need to calibrate the color. For more
information, see
Calibrate color.
• If you install photo print cartridges, align the print cartridges for best possible print
quality. You do not need to align the print cartridges every time you install a photo
print cartridge, only when necessary. For more information, see
Align the print
cartridges.
• To store a print cartridge, see
Travel tips.
• Always hold photo paper by the edges. Fingerprints on photo paper reduce print
quality.
• Photo paper should be flat before printing. If the corners of the photo paper curl
more than 10 mm (3/8 inch), flatten the paper by putting it in a resealable plastic
bag, and roll them into a tube. Roll the sheets so the curve of the tube is in the
opposite direction of the original curl of the paper. Roll the tube no smaller than a
1.5 inch (4 cm) in diameter.
30 Use the device
To print from a PictBridge-compatible camera
The printer supports standard PictBridge-compliant features. See your digital camera
documentation for more information about using its PictBridge features.
1. Connect the camera to the printer with the USB cable provided with the camera.
The printer and camera compare features, and the compatible features are
displayed on the camera.
2. Navigate through the camera menus to execute the desired photo-printing features.
To transfer photos to your computer
NOTE: The printer driver lets your computer read memory cards inserted into the
printer as physical disk drives when you are connected with a USB cable. You can
then access your photo files and print them with the software of your choice.
1. Insert the memory card into the correct card slot on the printer. Make sure the side
of the card with the connecting pins or holes is placed into the printer first.
2. Press
(Cancel button) to cancel direct printing from the card. If your computer is
connected to the printer with a USB cable, the card then appears as a drive in
Windows Explorer or on the Mac OS desktop. You can then transfer the photo files
to another drive on the computer or open and print your photographs with the
software application of your choice.
Print from mobile phones
If you have a mobile phone that supports Bluetooth and you have installed a Bluetooth
wireless printer accessory in your device, you can print from your phone.
Some phones have HP’s Mobile Printing Application software installed, which can
increase the quality of the output. Visit
application if it is available for your phone and not preinstalled. Other printing
applications might be available from your phone manufacturer that support this printer.
www.hp.com/support to download this
NOTE: HP Mobile Printing Application version 2.0 and later are supported. You
can download the latest version from
www.hp.com/support or from your phone
manufacturer’s website.
See the documentation for your phone’s printing application for information on printing
items such as:
• Images
• Messages: Email, short message service (SMS), and multimedia messaging
system (MMS)
• Contacts
• Calendar
• Notes
This sections contains the following topics:
•
To install the Mobile Printing Application on the phone
To print from a mobile phone
•
Print from mobile devices
31
Chapter 3
To install the Mobile Printing Application on the phone
Use the following steps to install the Mobile Printing Application on your phone, if it is
not already installed. For help using these steps, see your mobile phone
documentation or visit the manufacturer’s support website.
1. Download the Mobile Printing Application to a computer from
www.hp.com/support
or from your phone manufacturer’s website.
In this example, the name of the downloaded file is print.sis.
2. Transfer the print.sis file from the computer to the phone using one of the following
methods.
• Email: Attach the print.sis file to an email, send the email to your email
address, then open the email on your phone.
• Bluetooth: If your computer has Bluetooth, use your computer’s Bluetooth utility
to discover the phone, then send the print.sis file from the computer to the
phone.
• Infrared: Align the phone’s infrared lens with the computer’s infrared lens. Use
the Wireless Link feature in Windows to send the print.sis file to the phone.
3. Open the print.sis file on your phone.
4. Follow the onscreen instructions to install the application.
5. Verify that the Mobile Printing Application has been installed by scrolling through
the phone’s main menu to find the Print icon.
If you don’t see the Print icon, then repeat steps 3-5.
To print from a mobile phone
Print a file using one of the following methods, or see the documentation for your
phone’s printing application for information about printing.
• Mobile Printing Application
• Bluetooth Send
NOTE: The printer ships with built-in fonts for Bluetooth printing. Certain models
include Asian fonts for printing from mobile phones. The fonts included depend on
the country/region where the printer was purchased. For more information, see
Device specifications.
Print from Pocket PC devices
Certain Pocket PC models support 802.11 and Bluetooth wireless printing. Some
Pocket PC devices come with wireless integrated and some require you to install a
separate wireless card in your device to enable 802.11 or Bluetooth printing.
NOTE: 802.11 and Bluetooth wireless printing are available through wireless
printer accessories that are included with certain printer models. For a description
and illustration of the wireless printer accessories, see
Bluetooth accessories.
You can install HP Mobile Printing for Pocket PC to print wirelessly from your Pocket
PC, if it is not already preinstalled. You can find the software on the Starter CD.
Install and use 802.11 and
32 Use the device
If you are using a Pocket PC or Palm OS device, you can use the Toolbox software for
PDAs to configure 802.11 and Bluetooth wireless settings for wireless printing. See
Toolbox software for PDAs (Pocket PC and Palm OS).
For printing instructions, see
For an overview of 802.11 and Bluetooth printing, see
Print from Pocket PC devices.
802.11 and Bluetooth wireless
printing.
For detailed information about setting up and configuring wireless settings for the
printer, see
802.11 wireless connection and Bluetooth wireless connection.
This section contains the following topics:
•
To install HP Mobile Printing for Pocket PC
To print from Pocket PC devices
•
To install HP Mobile Printing for Pocket PC
Install HP Mobile Printing for Pocket PC from a desktop or notebook computer to a
Pocket PC, such as an HP iPAQ, through Microsoft ActiveSync.
1. Insert the Starter CD in the CD drive. The CD menu runs automatically. If the CD
menu does not start automatically, double-click the Setup icon on the Starter CD.
2. Connect the Pocket PC to the computer.
If you need help connecting with ActiveSync, see the Pocket PC user’s guide.
3. Double-click the executable file you downloaded on the computer.
The installer program copies the necessary files to the Pocket PC.
After HP Mobile Printing for Pocket PC is successfully installed, it appears on the Start
menu of the Pocket PC.
To print from Pocket PC devices
The instructions in this section assume you have established a wireless connection
with the printer using the Toolbox software for PDAs. For more information, see
Toolbox software for PDAs (Pocket PC and Palm OS).
If your PDA does not have wireless integrated, then install an 802.11 or Bluetooth
wireless card in your PDA according to the manufacturer’s instructions.
Use the following steps to print files from Pocket PCs. For help using these steps, see
your PDA or wireless card documentation.
NOTE: Printing instructions for Pocket PCs vary according to the third-party
printing application used. See the documentation that came with the third-party
printing application for printing instructions.
To print using a wireless connection
1. If using a Bluetooth connection, turn on the PDA Bluetooth radio. See your PDA or
Bluetooth wireless card documentation for instructions about turning on the
Bluetooth radio.
2. Insert the 802.11 or Bluetooth wireless printer accessoryy into the printer. For
more information, see
Install the 802.11 or Bluetooth wireless USB accessory.
3. Tap Start, and then tap HP Mobile Printing.
Print from mobile devices
33
Chapter 3
4. Tap the magnifying glass icon on the lower bar to see the files.
5. Select the file you want to print, and then tap Print Options.
6. Accept the defaults or change the print settings using the drop-down menus.
7. Tap Print.
The Printing screen appears and the file will print.
NOTE: To print using an 802.11 connection, the IP address in the My Printers
box must match the IP address of the printer.
Print from Palm OS devices
You can print from Palm OS devices using an 802.11 or Bluetooth wireless connection
and the Printboy utility. Some Palm OS devices come with wireless integrated and
some require you to install a separate wireless card in your device to enable 802.11 or
Bluetooth printing.
NOTE: 802.11 and Bluetooth wireless printing are available through wireless
printer accessories that are included with certain printer models. For a description
and illustration of the wireless printer accessories, see
Bluetooth accessories.
The Printboy utility enhances the formatting for documents printed from standard Palm
OS applications such as the Address, Memo Pad, To Do List, Date Book, and Mail
options. It also allows you to print using Documents To Go. For more information, visit
www.hp.com/support.
Documents To Go enables you to print MS Word and MS Excel files. Find Documents
To Go on the CD that came with your Palm OS device or visit the DataViz website at
http://www.dataviz.com.
For an overview of 802.11 and Bluetooth printing, see
printing.
For detailed information about setting up and configuring wireless settings on the
printer, see
•
To install Printboy
To install a wireless card
•
To print using standard Palm OS applications
•
•
To choose a default printer (optional)
To print using Documents To Go
•
802.11 wireless connection and Bluetooth wireless connection.
Install and use 802.11 and
802.11 and Bluetooth wireless
To install Printboy
For information on downloading and installing Printboy on Windows or the Mac OS,
visit
www.hp.com/support.
For information on using Printboy, see the documentation that came with the software.
To install a wireless card
CAUTION: You must install the wireless card software files before inserting the
card in the Palm OS device. Otherwise, the card will not function properly.
34 Use the device
If your Palm OS device does not come with wireless integrated, then install an 802.11
or Bluetooth wireless card in your device according to the manufacturer’s instructions,
or visit Palm’s website at
To print using standard Palm OS applications
For instructions on using Printboy to print from standard Palm OS applications, see the
documentation that came with the Printboy utility or that came with your Palm OS
device.
If you are using a Pocket PC or Palm OS device, you can use the Toolbox software for
PDAs to configure 802.11 and Bluetooth wireless settings for wireless printing. For
more information, see
NOTE: Printing instructions for Palm OS devices vary according to the third-party
printing application used. See the documentation that came with the third-party
printing application for printing instructions.
To choose a default printer (optional)
You can select a default printer to use for all your printing. For instructions on selecting
the HP Officejet H470 printer as the default printer, see the documentation that came
with the Printboy software.
To print using Documents To Go
For instructions on printing using Documents To Go, see the documentation that came
with the software, or visit the DataViz website at
information.
http://www.palm.com.
Toolbox software for PDAs (Pocket PC and Palm OS).
http://www.dataviz.com for more
Use memory devices
The following section provides information on printing from memory cards and USB
Flash drives.
•
Print from memory cards and USB Flash drives
Print from memory cards and USB Flash drives
If your digital camera uses a SD card or MMC card, you can insert the card into the
device to print your photos. Your camera must support Digital Print Order Format
(DPOF) version 1 or 1.1 in order to print directly from the card to the device. See your
digital camera documentation to see if it supports DPOF files and for additional
instructions on printing photos.
DPOF files are files created by digital cameras. They are stored on the camera’s
memory card and contain information such as which images are selected to print and
how many of each image are to be printed or saved. The printer can read a DPOF file
from the memory card so you do not have to use the printer software to reselect the
images to print or save.
DPOF files also automatically print directly from a USB Flash drive that is connected to
the USB port of the device.
Use memory devices
35
Chapter 3
You can also transfer photos from a memory card or a USB Flash drive onto your
computer’s hard disk and print them from a software application such as HP Photo
Printing Software.
For information on loading photo paper, see
Load media.
To print from a memory card
1. Select the images you want to print by creating a DPOF file while the memory card
is still in your digital camera. The settings you can specify (such as number of
copies) are specific to your camera. See your digital camera’s documentation for
more information.
2. Turn on the printer.
3. Load the appropriate media. For more information, see
Load media.
4. Configure your desired print settings:
• Windows: Open the Toolbox. Click the Printer Services tab, and then click
Print Settings. In the dialog box, specify paper type, size, and print quality.
For more information on the Windows Toolbox, see
Toolbox (Windows).
• Mac OS: Open the HP Printer Utility. Click Direct Print Settings. In the dialog
box, specify paper type, size, and print quality. For more information on the HP
Printer Utility, see
HP Printer Utility (Mac OS).
NOTE: If you do not have the Toolbox or HP Printer Utility installed, print
a configuration page to check printer media settings for direct printing. This
information will verify whether you are loading the correct media size and
type before printing. For more information, see
Understand the device
information pages.
5. Insert the card containing the DPOF file into the correct card slot on the printer.
Make sure the side of the card with the connecting pins or holes is placed into the
printer first.
CAUTION: If you do not insert the edge with card connector into the printer
first, you can damage the card, the printer, or both.
36 Use the device
The Resume light will blink after a few seconds if there is a DPOF file on the card.
6.
Press
recognize the DPOF file on the memory card and print the images according to the
specifications you set in the file. If it is a large file, the printer might take some time
to print after you press
CAUTION: Do not remove the memory card until the print job is completed.
Otherwise the print job will be canceled.
NOTE: Printing might take several minutes, depending on print settings and the
complexity of the image.
(Resume button) to print the images. The printer will automatically
Cancel a print job
You can cancel a print job using one of the following methods.
Control panel: Press
currently processing. It does not affect jobs waiting to be processed.
Windows: Double-click the printer icon that appears in the lower-right corner of the
computer screen. Select the print job, and then press the Delete key on the keyboard.
Mac OS: Double-click the printer in the Printer Setup Utility. Select the print job, click
Hold, and then click Delete.
.
(Cancel button). This clears the job that the device is
Cancel a print job
37
4 Configure and manage
This section is intended for the administrator or individual who is responsible for
managing the device. This section contains information about the following topics.
Manage the device
•
Use device management tools
•
•
Understand the device information pages
Configure the device (Windows)
•
Configure the device (Mac OS)
•
Uninstall and reinstall the software
•
802.11 wireless connection
•
Bluetooth wireless connection
•
Manage the device
The following table lists common tools that can be used to manage the device.
Specific procedures might include other methods. For information about accessing
and using the tools, see
NOTE: Specific procedures might include other methods.
Windows
• Device control panel
• Printer driver
• Toolbox
Use device management tools.
Mac OS
• Device control panel
• HP Printer Utility
• Network Printer Setup Utility
Monitor the device
•
Administer the device
•
Monitor the device
This section provides instructions for monitoring the device.
Use this tool... to obtain the following information....
Toolbox (Windows) Print cartridge information: Click the
38 Configure and manage
Estimated Ink Levels tab to view the inklevel information, and then scroll to display
the Cartridge Details button. Click the
Cartridge Details button to view information
(continued)
Use this tool... to obtain the following information....
HP Printer Utility (Mac OS)
PDA Toolbox (Pocket PC and Palm OS) Print cartridge information: Click the
* The ink levels shown are an estimate only. Actual ink volumes may vary.
Administer the device
This section provides information about administering the device and modifying
settings.
Use this tool... to do the following...
about replacement ink cartridges and
expirations dates.*
Print cartridge information: Open the
•
Information and Support panel and click
Supplies Status.*
Power Status: Click the Power Status
•
button.
Estimated Ink Levels tab to view the inklevel information, and then scroll to display
the Cartridge Details button. Click the
Cartridge Details button to view information
about replacement print cartridges and
expiration dates.*
Toolbox (Windows)
HP Printer Utility (Mac OS)
HP Network Setup Utility (Mac OS)
PDA Toolbox (Pocket PC and Palm OS)
Use device management tools
The following lists common tools that can be used to manage the device.
•
Toolbox (Windows)
HP Printer Utility (Mac OS)
•
Network Printer Setup Utility (Mac OS)
•
Toolbox software for PDAs (Pocket PC and Palm OS)
•
HP Instant Support
•
myPrintMileage
•
Perform device maintenance tasks: Click the
•
Services tab.
Configure Bluetooth settings
•
Configure WiFi profiles
•
Perform device maintenance tasks: Open
•
the Information and Support panel, and then
click the option for the task that you want to
perform.
Configure WiFi profiles
•
Configure WiFi profiles
Configure WiFi profiles
Use device management tools 39
Chapter 4
Toolbox (Windows)
The Toolbox provides maintenance information about the device. It also provides links
to this guide for help in performing basic printing tasks and solving problems. You can
also configure 802.11 and Bluetooth wireless settings for wireless printing.
NOTE: The Toolbox can be installed from the Starter CD by selecting the full
installation option if the computer meets the system requirements.
NOTE: To configure Bluetooth settings or monitor device status (such as ink
levels) using the Toolbox, you must connect the device to your computer with a
USB cable.
NOTE: If you are using a Pocket PC or Palm OS device, you can use the Toolbox
software for PDAs. For more information,
and Palm OS).
This section contains the following topics:
•
To open the Toolbox
Toolbox tabs
•
To open the Toolbox
• From the HP Solution Center, click the Settings menu, point to Print Settings,
and then click Printer Toolbox.
• Right-click the HP Digital Imaging Monitor in the tray, point to the device, and then
click Display Printer Toolbox.
• From the Printer Properties, click Printing Preferences, Features or Color Tabs,
and then select Printer Services.
Toolbox software for PDAs (Pocket PC
Toolbox tabs
The Toolbox contains the following tabs.
Tabs Contents
Estimated Ink Level
Information
40 Configure and manage
Ink Level Information: Shows estimated ink
•
level for each cartridge.
NOTE: The ink levels shown are an estimate
only. Actual ink volumes may vary.
Shop Online: Provides access to a Web site
•
from which you can order printing supplies for
the device online.
Order by Phone: Shows telephone numbers
•
that you can call to order supplies for the
device. Telephone numbers are not available
for all countries/regions.
Cartridge Details: Shows order numbers and
•
expiration dates of the installed ink cartridges.
Printer Information: Provides a link to
myPrintMileage and shows the device hardware
and print cartridge health information. Information
tab options include:
(continued)
Tabs Contents
Hardware information
•
myPrintMileage (if installed)
•
HP Instant Support
•
Wireless strength
•
Traveling information
•
Power status
•
Services
Configure WiFi Profiles Set up a maximum of three profiles to use when
Configure Bluetooth Settings Set up the Bluetooth connection.
Print Configuration Page: Allows you to print
•
the configuration page of the device. This page
contains information about the device and the
supplies. For more information, see
Understand the device information pages.
Align Print Cartridges: Guides you through
•
aligning the print cartridges. For more
information, see
Clean Print Cartridges: Guides you through
•
cleaning the print cartridges. For more
information, see
Calibrate Color: Allows you to perform color
•
calibration. For more information, see
color.
Print Settings: Select the default print settings
•
for paper size and print quality.
Print Network Configuration Page: View the
•
network settings for the device.
Power Settings: Set the power time off settings.
•
connecting using WiFi.
NOTE: The Configure WiFi Profiles tab will not
appear when the device is connecting via Bluetooth.
NOTE: The Configure Bluetooth Settings tab will
not appear when the device is connecting via WiFi.
Align the print cartridges.
Clean the print cartridges.
Calibrate
HP Printer Utility (Mac OS)
The HP Printer Utility contains tools to configure print settings, calibrate the device,
clean the print cartridges, print the self-test diagnostic page, order supplies online, and
find Web site support information.
To open the HP Printer Utility
•
HP Printer Utility panels
•
To open the HP Printer Utility
1. From the Finder, select Computer from the Go menu.
2. Select Library, and then select Printers.
3. Select hp, select Utilities, and then select HP Printer Selector.
4. Select the device and click Launch Utility.
Use device management tools 41
Chapter 4
HP Printer Utility panels
Information and Support panel
• Supplies Status: Shows the information about currently installed print cartridges.
• Supply Info: Shows the ink cartridge replacement options.
• Device Information: Displays information about the model and serial number.
Also allows you to print the self-test diagnostic page of the device. This page
contains information about the device and the supplies. For more information, see
Understand the device information pages.
• Clean: Guides you through cleaning the print cartridges. For more information, see
Clean the print cartridges.
• Align: Guides you through aligning the print cartridges. For more information, see
Align the print cartridges.
• Calibrate Color: Allows you to perform color calibration. For more information, see
Calibrate color.
• Control Panel Language: Allows you to set the language used to print reports
such as the self-test diagnostic page.
• HP Support: Gain access to HP Web site where you can find support for the
device, register the device, and find information about returning and recycling used
printing supplies.
Network Printer Setup Utility (Mac OS)
This tool allows you to configure network settings for the device. You can configure
wireless settings such as network location name and wireless mode, and wired
settings such as TCP/IP address, router, and subnet mask.
To open the Network Printer Setup Utility
1. From the Finder, select Computer from the Go menu.
2. Select Library, and then select Printers.
3. Select hp, select Utilities, and then select Network Printer Setup Utility.
4. Follow the onscreen instructions to configure network settings for the device.
Toolbox software for PDAs (Pocket PC and Palm OS)
The Toolbox software for PDAs running Pocket PC or Palm OS allows you to view
status and maintenance information about the device. You can view ink levels and
battery charge level, understand device lights, align the print cartridges, and also
configure 802.11 and Bluetooth wireless settings for wireless printing.
See the Toolbox software documentation for more information on using the Toolbox,
www.hp.com/support.
or visit
42 Configure and manage
HP Instant Support
HP Instant Support is a suite of Web-based troubleshooting tools. It helps you quickly
identify, diagnose, and resolve printing problems.
HP Instant Support provides the following information about your device:
• Easy access to troubleshooting tips: Provides tips that are customized for your
device.
• Resolution of specific device errors: Provides immediate access to information
that can help you resolve errors specific to your device.
• Notification of print driver updates: Alerts you when there is an update for the
printer driver. A message appears on the HP Instant Support homepage; click the
link within the message to go directly to the download section of the HP Web site.
• Managing ink and media usage (myPrintMileage): Helps you manage and
forecast device supplies usage.
This section contains the following topics:
Security and privacy
•
To gain access to HP Instant Support
•
Security and privacy
When you use HP Instant Support, detailed device information, such as the serial
number, error conditions, and status, is sent to HP. HP respects your privacy and
manages this information according to the guidelines that are outlined in the HP
Online Privacy Statement (
NOTE: To view all the data that is sent to HP, select Source (for Internet Explorer
and Opera) or Page Source (for Netscape and Mozilla Firefox) from the View
menu in your Web browser.
welcome.hp.com/country/us/en/privacy.html).
To gain access to HP Instant Support
Toolbox (Windows): Click the Information tab, and then click HP Instant Support.
myPrintMileage
myPrintMileage is a service that HP provides to help you track and forecast your
device usage and plan the purchase of supplies.
To use myPrintMileage, you must have the following:
• Internet connection
• Device connected
Use device management tools 43
Chapter 4
On the myPrintMileage Web site, you can see the print analysis, such as the amount
of ink you have used, whether you use more black or color ink, and the estimated
number of pages you can print with the remaining amount of ink.
To gain access to myPrintMileage
• Toolbox (Windows): Click the Information tab, and then click myPrintMileage
and follow the onscreen instructions.
• Windows taskbar: Right-click the HP Digital Imaging icon in the Windows
taskbar, choose the device you wish to view, and then click myPrintMileage.
NOTE: Do not bookmark the Web pages that are used to open myPrintMileage. If
you bookmark the site and connect to it by using the bookmark, the pages do not
contain the current information.
Understand the device information pages
The device information pages contain detailed printer information, including firmware
version number, serial number, service ID, print cartridge information, default page
settings, and printer media settings.
The wireless configuration page contains 802.11 and Bluetooth connectivity
information.
NOTE: The printer must not be processing any print jobs while you print the
configuration and diagnostic pages.
If you need to call HP, it is useful to print diagnostic and configuration pages before
calling.
Print device information pages from the control panel
You can print the following device information pages from the control panel on the
printer, without being connected to the printer.
To print a diagnostic page
Hold down
To print a configuration page
Hold down
Use the configuration page to view current printer settings, ink supply status, print
cartridge health, and to troubleshoot printer problems.
To print a wireless configuration page
Hold down
(Resume button) seven times.
Use the wireless configuration page to view 802.11 information such as 802.11
settings for different wireless profiles, and Bluetooth information such as Bluetooth
device name.
(Power button) and press (Resume button) four times.
(Power button) and press (Cancel button) four times.
(Power button), and press (Cancel button) two times, and press
44 Configure and manage
To print a demo page
Hold down
You can print a demo page to verify that your device is working. However, if you want
to verify that the device is connected to the computer correctly, or that the device
software is working correctly, print a test page from the General tab in the Printer
Properties dialog box (Windows) or the configuration page from the Device
Information panel in the HP Printer Utility (Mac OS).
(Power button) and press (Resume button) one time.
Print device information pages from the software
You can connect to the printer to print the following device information pages from the
printer software.
To print a test page from the Toolbox (Windows)
1. Open the Toolbox. For more information, see
2. Click the Printer Services tab.
3. Click Print Configuration Page.
NOTE: If you are using a Pocket PC or Palm OS device, you can use the
Toolbox software for PDAs. For more information, see
PDAs (Pocket PC and Palm OS).
To print a configuration page from the printer driver (Windows)
1. Open the printer driver.
2. Click Properties.
3. Click the Services tab.
4. Click Print Configuration Page.
Toolbox (Windows).
Toolbox software for
To print a test page from the HP Printer Utility (Mac OS)
1. Open the HP Printer Utility. See
2. On the Test panel, click Print Test Page.
HP Printer Utility (Mac OS)
Configure the device (Windows)
You can connect the device directly to a computer, or you can share the device among
other users on a network.
NOTE: Microsoft Internet Explorer 6.0 must be installed on the computer system
to run the installation program.
Also, you must have administrator privileges to install a printer driver on Windows
2000, Windows XP, Windows Server 2003, or Windows Vista.
When setting up the device, HP recommends that you connect it after you install the
software because the installation program is designed to provide you with the easiest
setup experience. However, if you have connected the cable first, see
device before installing the software.
To connect the
Configure the device (Windows)
45
Chapter 4
Direct connection
You can connect the device directly to your computer using a USB cable.
NOTE: If you install the device software and connect the device to a computer
running Windows, you can connect additional devices to the same computer with
USB cables without reinstalling the device software.
When setting up the device, HP recommends that you connect the device after you
install the software because the installation program is designed to provide you with
the easiest setup experience. However, if you have connected the cable first, see
connect the device before installing the software.
To install the software before connecting the device (recommended)
1. Close any applications that are running.
2. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD
menu does not start automatically, double-click the setup icon on the Starter CD.
3. On the CD menu, click the button for the connection method you want to use, and
then follow the onscreen instructions.
4. When prompted, turn on the device and connect it to the computer using a USB
cable. The Found New Hardware wizard appears on the computer screen, and
the device icon is created in the Printers folder.
NOTE: You may connect the USB cable at a later time when you need to use the
device.
You can also share the device with other computers using a simple form of
networking known as locally shared networking. For more information, see
share the device on a locally shared network.
To
To
To connect the device before installing the software
If you connected the device to the computer before installing the device software, the
Found New Hardware wizard displays on the computer screen.
NOTE: If you turned on the device, do not turn it off or unplug the cable from the
device while the installation program is running. If you do so, the installation
program will not finish.
1. In the Found New Hardware dialog box that displays methods for locating the
printer driver, select the Advanced option, and then click Next.
NOTE: Do not allow the Found New Hardware wizard to perform an
automatic search for the printer driver.
2. Select the check box for specifying the driver location, and ensure that the other
check boxes are clear.
3. Insert the Starter CD into the CD drive. If the CD menu appears, close it.
4. Browse to locate the root directory on the Starter CD (for example, D), and then
click OK.
5. Click Next and follow the onscreen instructions.
46 Configure and manage
6. Click Finish to close the Found New Hardware wizard. The wizard automatically
starts the installation program (this might take a short while).
7. Complete the installation process.
NOTE: You can also share the device with other computers using a simple form
of networking known as locally shared networking. For more information, see
share the device on a locally shared network.
To share the device on a locally shared network
In a locally shared network, the device is connected directly to the USB connector of a
selected computer (known as the server) and is shared by other computers (clients).
NOTE: When sharing a directly connected device, use the computer with the
newest operating system as the server. For example, if you have a computer
running Windows XP and another computer running an older version of Windows,
use the computer running Windows XP as the server.
Use this configuration only in small groups or when usage is low. The connected
computer is slowed down when many users print to the device.
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or Click Start, click Control Panel, and then double-click Printers.
2. Right-click the device icon, click Properties, and then click the Sharing tab.
3. Click the option to share the device, and give it a share name.
4. To share the device with client computers that use other versions of Windows,
click Additional Drivers to install those drivers as a convenience to the users. You
must have the Starter CD in your CD drive.
To
Configure the device (Mac OS)
You can use the device with a single Macintosh computer using a USB cable, or you
can share it among other users on a network.
This section contains the following topics:
•
To install the software
To share the device on a locally shared network
•
To install the software
1. Connect the device to your computer with a USB cable.
2. Insert the Starter CD into the CD drive. Double-click the CD icon on the desktop,
and then double-click the setup icon. Also, you can locate the Installer folder on
the Starter CD.
3. Click Install Software and follow the onscreen instructions.
4. If necessary, share the device with other Macintosh computer users.
Direct connection: Share the device with the other Macintosh computer users.
For more information, see
To share the device on a locally shared network.
Configure the device (Mac OS)
47
Chapter 4
To share the device on a locally shared network
When you connect the device directly, you can share it with other computers using a
simple form of networking known as locally shared networking. Use this configuration
only in small groups or when usage is low. The connected computer is slowed down
when many users print to the device.
Basic requirements for sharing in the Mac OS environment include the following items:
• The Macintosh computers must be communicating on the network using TCP/IP,
and they must have IP addresses. (AppleTalk is not supported.)
• The device that is being shared must be connected to a built-in USB port on the
host Macintosh computer.
• Both the host Macintosh computer and the client Macintosh computers that are
using the shared device must have device sharing software installed, and the
driver or PPD for the device that is installed. (You can run the installation program
to install the device sharing software and associated Help files.)
For more information about USB device sharing, see the support information on the
Apple Web site (
To share the device among computers running Mac OS
1. Turn on printer sharing on all Macintosh computers (host and clients) that are
connected to the printer. Depending on the OS version you are using, do one of
the following:
• Mac OS 10.3: Open System Preferences, click Print & Fax, and then check
the box next to Share my printers with other computers.
• Mac OS 10.4: Open System Preferences, click Print & Fax, click the Sharing
tab, check the box next to Share these printers with other computers, and
then select the printer to be shared.
2. To print from the other Macintosh computers (the clients) on the network, do the
following:
a. Click File, and then select Page Setup in the document you want to print.
b. In the drop-down menu next to Format for, select Shared Printers, and then
select your device.
c. Select the Paper Size, and then click OK.
d. In the document, click File, and then select Print.
e. From the drop-down menu next to Printer, select Shared Printers, and then
select your device.
f. Make additional settings, if necessary, and then click Print.
www.apple.com) or the Apple Macintosh Help on the computer.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer
before prompted by the software installation screen, you might need to uninstall and
then reinstall the software. Do not simply delete the device application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the device.
48 Configure and manage
There are three methods to uninstall the software on a Windows computer, and one
method to uninstall on a Macintosh computer.
To uninstall from a Windows computer, method 1
1. Disconnect the device from your computer. Do not connect it to your computer until
after you have reinstalled the software.
2. Press the Power button to turn off the device.
3. Insert the device Starter CD into your computer's CD-ROM drive, and then start
the Setup program.
4. Follow the onscreen instructions.
5. If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work properly if the files are deleted.
6. Restart your computer.
7. To reinstall the software, insert the device Starter CD into your computer's CD-
ROM drive, follow the onscreen instructions, and also see
To install the software
before connecting the device (recommended).
8. After the software is installed, connect the device to your computer.
9. Press the Power button to turn the device on.
After connecting and turning on the device, you might have to wait several minutes
for all of the Plug and Play events to complete.
10. Follow the onscreen instructions.
When the software installation is complete, the HP Digital Imaging Monitor icon
appears in the Windows system tray.
To uninstall from a Windows computer, method 2
NOTE: Use this method if Uninstall is not available in the Windows Start menu.
1. On the Windows taskbar, click Start, select Settings, select Control Panel, and
then click Add/Remove Programs.
- Or Click Start, click Control Panel, and then double-click Programs and Features.
2. Select the device you want to uninstall, and then click Change/Remove or
Uninstall/Change.
3. Disconnect the device from your computer.
4. Restart your computer.
NOTE: It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5. Insert the device Starter CD into your computer's CD-ROM drive and then start the
Setup program.
6. Follow the onscreen instructions and also see
To install the software before
connecting the device (recommended).
Uninstall and reinstall the software 49
Chapter 4
To uninstall from a Windows computer, method 3
NOTE: Use this method if Uninstall is not available in the Windows Start menu.
1. Insert the device Starter CD into your computer's CD-ROM drive, and then start
the Setup program.
2. Disconnect the device from your computer.
3. Select Uninstall and follow the onscreen directions.
4. Restart your computer.
NOTE: It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5. Start the Setup program for the device again.
6. Select Install.
7. Follow the onscreen instructions and also see
connecting the device (recommended).
To uninstall from a Macintosh computer
1. Launch HP Device Manager.
2. Click Information and Settings.
3. Select Uninstall your HP Software from the pull-down menu.
Follow the onscreen instructions.
4. After the software is uninstalled, restart your computer.
5. To reinstall the software, insert the device Starter CD into your computer's CD-
ROM drive.
6. On the desktop, open the CD-ROM, and then double-click HP Installer.
7. Follow the onscreen instructions and also see
To install the software before
To install the software.
802.11 wireless connection
This section describes how to set up and configure the device for an 802.11 wireless
connection. The recommended method for setting up this mobile device for wireless
communication with a single computer is using an “ad hoc” network. However, you
might want to set it up on an existing “infrastructure” network that uses a wireless
access point (WAP). For an overview of 802.11 wireless printing, see
NOTE: 802.11 printing is available through 802.11 wireless printer accessories
that are included with certain device models. For a description and illustration of
the 802.11 wireless printer accessory, see
accessories. Also, the sending device must have built-in 802.11 capability or an
802.11 wireless card installed.
• About the wireless profile switch
About 802.11 wireless network settings
•
•
Set up for 802.11 using factory defaults
Set up for 802.11 on existing (non-default) networks
•
Configure and use 802.11 wireless profiles
•
50 Configure and manage
About 802.11.
Install and use 802.11 and Bluetooth
• Use the wireless profile switch
Reset 802.11 wireless profiles to factory defaults
•
Configure multiple printers for 802.11 (Windows)
•
About the wireless profile switch
The device includes an 802.11 wireless profile switch so you can store settings for up
to three 802.11 computers or networks. This allows you to easily move the device from
home to office or between any three wireless network environments.
When you install the printer driver from the Starter CD and select Wireless for the
connection type, the 802.11 wireless profile settings are stored in the current position
of the wireless profile switch. Once you have installed the software using a wireless
connection, you can configure the three wireless profile settings to match the wireless
networks you want to use.
The wireless profile settings used by each switch position (1, 2, and 3) can be
configured using the following tools:
• Toolbox (Windows): When the Toolbox is communicating with the device, you
can use it to configure wireless profiles.
NOTE: If you are using a Pocket PC or Palm OS device, you can use the
Toolbox software for PDAs. For more information, see
PDAs (Pocket PC and Palm OS).
• Wireless Profile Configuration Utility (Windows): You can use this tool to set
up multiple printers at one time using a USB Flash drive. For more information, see
Configure multiple printers for 802.11 (Windows).
• HP Network Setup Tool (Mac OS): This tool automatically launches during
installation, or you can use it later to configure 802.11 wireless profiles. For more
information, see
For instructions on configuring 802.11 wireless profiles after software installation, see
Configure and use 802.11 wireless profiles.
HP Printer Utility (Mac OS).
Toolbox software for
About 802.11 wireless network settings
In order to connect to an 802.11 wireless network, you need to know the network
settings. If you do not know the settings for a network, you will need to get this
information from a network administrator.
You can configure the following 802.11 options for each profile:
Wireless Network Name (SSID)
By default, the device looks for an ad hoc network called hpsetup. This is the wireless
network name, or SSID. Your network may have a different SSID.
802.11 wireless connection
51
Chapter 4
Communication mode:
There are two communication mode options for an 802.11 connection:
• Ad hoc (recommended): On an ad hoc network, the device is set to ad hoc
communication mode and communicates directly with other wireless devices
without the use of a wireless access point (WAP).
• Infrastructure: On an infrastructure network, the device is set to infrastructure
communication mode and communicates with other devices on the network,
whether the devices are wired or wireless, through a WAP. WAPs commonly act
as routers or gateways on small networks.
Wireless security settings
• Network authentication: The device’s factory default setting is Open network. The
network does not require security for authorization or encryption.
• Data encryption: Wired Equivalent Privacy (WEP) provides security by encrypting
data sent over radio waves from one wireless device to another wireless device.
Devices on a WEP-enabled network use WEP keys to encode data. If your
network uses WEP, you must know the WEP key(s) it uses.
If you set Data encryption to disabled, the device will attempt to detect and
automatically associate to open wireless network named hpsetup.
All devices on the ad hoc network must:
◦ Be 802.11-compatible
◦ Have ad hoc as the communication mode
◦ Have the same network name SSID
◦ Be on the same subnet
◦ Be on the same channel
◦ Have the same 802.11 security settings
Set up for 802.11 using factory defaults
The factory default wireless network settings are:
• Communication mode: ad hoc
• Network name (SSID): hpsetup
• Security (encryption): disabled
NOTE: On the Mac OS, an ad hoc network is referred to as a computer to
computer network.
This section covers the following topics:
•
To set up using ad hoc mode and factory defaults with a USB cable (Windows and
Mac OS)
To set up using ad hoc mode and factory defaults with no USB cable (Windows)
•
To set up a computer to computer (ad hoc) connection using factory defaults with
•
no USB cable (Mac OS)
52 Configure and manage
To set up using ad hoc mode and factory defaults with a USB cable (Windows and Mac OS)
You can set up your device on a wireless ad hoc network (Windows) or computer to
computer network (Mac OS) using the default settings if you have a USB cable nearby
for a temporary connection. Follow these steps to connect to the device using its
factory default ad hoc network settings:
1. Close any running applications.
2. Insert the Starter CD into the CD drive. The CD menu runs automatically.
If the CD menu does not start automatically, double-click the Setup icon on the
Starter CD.
3. On the CD menu, click the button for the connection method you want to use.
4. Follow the onscreen instructions to complete the software installation, temporarily
connecting a USB cable when prompted. Mac OS only: Complete the installation
using the HP Network Setup Tool, which launches automatically during setup.
To configure additional 802.11 wireless profiles after you have set up the device, see
Configure and use 802.11 wireless profiles.
To set up using ad hoc mode and factory defaults with no USB cable (Windows)
You can set up your device on a wireless ad hoc network using the default settings
even if you have no USB cable. Follow these steps to connect to the device using its
factory default ad hoc network settings:
1. Open the configuration utility for your computer’s wireless network card, then do
the following:
a. Create a new wireless profile with the following values:
• Communication mode: ad hoc
• Network name (SSID): hpsetup
• Security (encryption): disabled
b. Activate the profile.
2. Wait two minutes for the device to obtain an IP address, then print a wireless
configuration page. For more information, see
Print device information pages from
the control panel.
3. On the configuration page, verify the following for the device’s network settings:
• Communication mode: ad hoc
• Network name (SSID): hpsetup
• The IP address is not 0.0.0.0
NOTE: If one of the previous conditions is not true, then repeat the preceding
steps.
4. Close any running applications.
5. Insert the Starter CD into the CD drive. The CD menu runs automatically.
If the CD menu does not start automatically, double-click the Setup icon on the
Starter CD.
6. On the CD menu, click the button for the connection method you want to use.
7. Follow the onscreen instructions to complete the software installation.
802.11 wireless connection
53
Chapter 4
To configure additional 802.11 wireless profiles after you have set up the device, see
Configure and use 802.11 wireless profiles.
To set up a computer to computer (ad hoc) connection using factory defaults
with no USB cable (Mac OS)
You can set up your device on a wireless computer to computer (ad hoc) network
using the default settings even if you have no USB cable. Follow these steps to
connect to the device using the factory default settings:
1. Print a wireless configuration page. For more information, see
Print device
information pages from the control panel.
2. Open the AirPort Setup Assistant, and then follow the onscreen instructions for
joining an existing wireless network. Use hpsetup as the existing network to join.
3. Insert the Starter CD into the CD drive. The CD menu runs automatically.
If the CD menu does not start automatically, double-click the Setup icon on the
Starter CD.
4. On the CD menu, click Install Driver.
5. On the Connection Type screen, select Wireless Network, and then click Done.
6. On the Welcome screen, click Continue.
7. Select Wireless from the printer list drop-down menu.
8. Select the device in the printer name list, and then click Continue.
If the device does not appear in the list, wait for a minute and then click Rescan.
9. Enter hpsetup as the network name, and then click Apply.
10. Select None for wireless security, and then click OK.
11. Click Send Settings to send the settings to the device.
To configure additional 802.11 wireless profiles after you have set up the device, see
Configure and use 802.11 wireless profiles.
NOTE: The HP Officejet H470 does not support the Mac OS classic environment.
Set up for 802.11 on existing (non-default) networks
If you want to connect to an existing network with settings other than the factory
defaults (for example an infrastructure network), and are already connected wirelessly
using the factory defaults, you can simply enter the network settings for one of the
three positions of the wireless profile switch using the Toolbox (Windows) or HP
Network Setup Tool (Mac OS). See Configuring and using 802.11 wireless profiles.
NOTE: To use the device with any wireless connection, you must run Setup at
least once from the Starter CD and create a wireless connection. After performing
one wireless setup, you can connect the device to additional wireless networks by
configuring new wireless profiles in the wireless profile switch.
This section contains the following topics:
•
To set up on an existing network with a USB cable (Windows or Mac OS)
To set up on an existing network with no USB cable
•
54 Configure and manage
To set up on an existing network with a USB cable (Windows or Mac OS)
You can set up your device on any wireless network if you have a USB cable nearby
to use for a temporary connection. Follow these steps to create a wireless connection
to the device:
1. Get all of the necessary settings for the wireless network. See
About 802.11
wireless network settings.
2. Close any running applications.
3. Insert the Starter CD into the CD drive. The CD menu runs automatically.
On the CD menu, click the button for the connection method you want to use.
4. On the CD menu, click Install (Windows) or Install Driver (Mac OS).
5. Follow the onscreen instructions to complete the software installation.
a. Enter the wireless network settings in the dialogs.
b. Temporarily connect a USB cable when prompted.
c. Mac OS only: Complete the installation using the HP Network Setup Tool,
which launches automatically during setup.
To configure additional 802.11 wireless profiles after you have set up the device, see
Configure and use 802.11 wireless profiles.
To set up on an existing network with no USB cable
This section describes connecting to an existing network with settings other than the
factory defaults, or setting up a new ad hoc (Windows) or computer to computer (Mac
OS) network that does not use the factory defaults, when all of the following conditions
are true:
• You have a computer with 802.11.
• You do not have a USB cable.
• You have never set up the device to connect wirelessly.
If all of the above are true, then you will need to do the following:
1. Set up the device with a wireless connection using the factory defaults. See
Set up
for 802.11 using factory defaults.
2. Configure one of the three positions of the wireless profile switch with the desired
network settings using the Toolbox (Windows) or HP Network Setup Tool (Mac
OS). For more information, see
Configure and use 802.11 wireless profiles.
802.11 wireless connection
55
Chapter 4
Configure and use 802.11 wireless profiles
The device includes an 802.11 wireless profile switch, so you can store settings for up
to three 802.11 computers or networks. This allows you to easily move the device from
home to office or between any three wireless network environments.
You can modify these wireless profiles using the Toolbox (Windows) or the HP
Network Setup Tool (Mac OS). For more information, see
Toolbox (Windows) and
Network Printer Setup Utility (Mac OS).
NOTE: You can modify these wireless profiles using the Toolbox (Windows) or
the HP Network Setup Tool (Mac OS). For more information, see
Toolbox
(Windows) and Network Printer Setup Utility (Mac OS).
After configuring a wireless profile, you can print a wireless configuration page to get a
list of the profile settings and to ensure they have been properly set. For more
information, see
Understand the device information pages.
After you have configured more than one of the wireless profiles, you can use the
wireless profile switch on the device to switch between the different profiles. For more
information, see
Use the wireless profile switch.
The Wireless Profile Configuration Utility (Windows) allows you to configure several
devices with the same settings. For more information, see
Configure multiple printers
for 802.11 (Windows).
This section contains the following topics:
•
To configure 802.11 wireless profiles (Windows)
•
To configure 802.11 wireless profiles (Mac OS)
To configure 802.11 wireless profiles (Windows)
This section assumes that the Toolbox is communicating with the device.
56 Configure and manage
NOTE: To use the device with any wireless connection, you must run Setup at
least once from the Starter CD and create a wireless connection. After performing
one setup to create a wireless connection, you can connect the device to additional
networks by configuring new wireless profiles and changing the wireless profile
switch position.
NOTE: If you can see the ink levels in the Toolbox, the Toolbox is communicating
with the device.
1. Open the Toolbox. For more information, see Toolbox (Windows).
2. Click the Configure WiFi Profiles tab.
3. Select the wireless profile you wish to modify.
NOTE: A blue dot indicates the currently selected wifi profile.
4. Click Configure.
5. Enter the wireless profile information for the network that you want to connect to,
and then click Finish.
To configure 802.11 wireless profiles (Mac OS)
1. Select the profile to configure using the wireless profile switch on the device. For
more information, see
Use the wireless profile switch.
2. Double-click the Macintosh HD icon on the desktop.
3. Select Library, and then select Printers.
4. Select hp, select Utilities, and then select HP Network Setup Tool.
5. On the Welcome screen, click Continue.
6. Select Wireless from the printer list drop-down menu or USB if the device is
currently connected via a USB cable.
7. Select the device in the printer name list, and then click Continue.
If the device does not appear in the list, wait for a minute and then click Rescan.
8. Enter the wireless profile information, and then click Apply.
9. Click Send Settings to send the settings to the device.
Use the wireless profile switch
Each profile you configure in the software (1, 2, and 3) corresponds to a wireless
profile switch position (1, 2, and 3) on the device. The “current” profile is the current
position (1, 2, or 3) of the wireless profile switch.
NOTE: You can print a wireless configuration page to get a list of the profile
settings and to ensure they have been properly set. For more information, see
Understand the device information pages.
802.11 wireless connection
57
Chapter 4
To print on a specific set profile
1. Change the number on the wireless profile switch to that specific profile.
2. Change the wireless network on your computer to be in that specific profile.
3. Send a print job using the installed printer driver.
After you have configured more than one of the wireless profiles, you can use the
wireless profile switch on the device to switch between the different profiles.
For example, if you configured profile 1 for printing in an infrastructure environment
(for example, the office) and configured profile 2 for printing in an ad hoc environment
(for example, away from the office or on the road), you only have to move the switch
between 1 and 2 to switch between those profiles.
Make sure the switch is in the appropriate position (1, 2, or 3) to match the profile you
are using before sending a print job. For example, if you are on the road and had
previously configured switch position 2 for ad hoc wireless printing on the road, move
the switch to position 2 before sending a print job.
NOTE: After switching from one wireless profile to another, the first print job takes
10 seconds or so before it starts to print.
Reset 802.11 wireless profiles to factory defaults
To reset the active profile (the current position of the wireless profile switch)
▲
Hold down
To reset all three 802.11 wireless profiles
▲
Hold down
(Resume button) six times.
58 Configure and manage
(Power button) and press (Cancel button) eight times.
(Power button), press (Cancel button) twice, and then press
Configure multiple printers for 802.11 (Windows)
You can use the Wireless Profile Configuration Utility to conveniently set up multiple
devices for wireless connection. This utility exports the device’s wireless profile
settings to a USB Flash drive. You can then configure other devices with these
settings by inserting the flash drive into another device’s USB host port.
NOTE: The Wireless Profile Configuration Utility is supported on the following
operating systems: Windows 2000 and Windows XP.
To use the Wireless Profile Configuration Utility
1. Insert the 802.11 wireless USB accessory into the slot.
2. Connect the USB Flash drive to the other USB host port. For the location of this
port, see
When the USB Flash drive is inserted, the 802.11 wireless USB accessory lights
will turn off. The lights will turn on again after the 802.11 settings have been
configured on the USB Flash drive.
3. Close any running applications.
4. Insert the Starter CD into the CD drive. The CD menu runs automatically.
If the CD menu does not start automatically, double-click the Setup icon on the
Starter CD.
5. On the CD menu, click Utilities, and then click Wireless Configuration Utility.
6. Follow the onscreen instructions to export the device’s wireless profile settings to a
USB Flash drive and then configure the other devices by moving the USB Flash
drive to the USB host port of each device.
Back and side view.
Bluetooth wireless connection
This section describes how to set up and configure the device for a Bluetooth wireless
connection. For an overview of Bluetooth, see
You can configure Bluetooth wireless settings during software installation (setup), or
you can configure settings later using the Toolbox (Windows) or HP Printer Utility (Mac
OS). For more information, see
NOTE: If you are using a Pocket PC or Palm OS device, you can use the Toolbox
software for PDAs. For more information, see
PC and Palm OS).
NOTE: To configure Bluetooth settings or monitor device status (such as ink
levels) using the Toolbox (Windows), you must connect the device to your
computer with a USB cable.
NOTE: Bluetooth printing is available through Bluetooth wireless printer
accessories that are included with certain device models. For a description and
illustration of the Bluetooth wireless printer accessory, see
and Bluetooth accessories. Also, the sending device must have built-in Bluetooth
capability or a Bluetooth wireless card installed.
Bluetooth wireless settings options.
About Bluetooth.
Toolbox software for PDAs (Pocket
Install and use 802.11
Bluetooth wireless connection
59
Chapter 4
This section contains the following topics:
•
Set up a Bluetooth wireless connection
Configure Bluetooth wireless settings
•
Bluetooth wireless settings options
•
Bluetooth discovery
•
Bluetooth fonts
•
•
Wireless configuration page
Bonding
•
Bluetooth wireless profiles
•
Set up a Bluetooth wireless connection
This section describes how to set up a Bluetooth wireless connection.
To set up a Bluetooth wireless connection (Windows)
1. Save any open documents. Close any applications that are running on your
computer system.
2. Place the Starter CD into the computer.
If the CD menu does not start automatically, double-click the Setup icon on the
Starter CD.
3. On the CD menu, click Install Bluetooth-Connected Device.
4. Follow the onscreen instructions to complete the software installation.
5. Open the Bluetooth setup utility on the computer, and then establish the Bluetooth
connection between the computer and the HP device.
NOTE: The name of the Bluetooth setup utility and its features can vary,
depending on the manufacturer of the Bluetooth card installed in the computer.
However, this utility might be available in the Control Panel on your computer
or in the tray (usually in the lower right-hand corner of the computer desktop).
For more information about using the Bluetooth setup utility, see the
documentation available with your computer.
To configure Bluetooth wireless settings after you have set up the device, see
Bluetooth wireless connection.
To set up a Bluetooth wireless connection (Mac OS)
1. Insert the Starter CD into the CD drive.
2. Double-click the setup icon on the Starter CD, and then follow the onscreen
instructions.
3. Select the HP Officejet/Officejet Pro device that you want to install. If you do not
see the HP Officejet/Officejet Pro device listed, check My device is not listed.
4. Follow the instructions on the screen. When prompted, select USB from the Select
the Device Connection screen.
5. In the Setup Assistant screen, click Skip Setup, and then click Skip in the
message that appears.
60 Configure and manage
6. Open the Bluetooth Setup Assistant:
• Mac OSX (v. 10.3): From the Finder, select Utilities from the Go menu, and
then double-click Bluetooth Setup Assistant.
• Mac OSX (v. 10.4): Click System Preferences in the Dock, and from the
Hardware list, click Bluetooth. Click Devices, and then click Set Up New
Device to open the Bluetooth Setup Assistant.
NOTE: Make sure that Bluetooth is turned on, and that the computer is
Discoverable.
7. Follow the instructions on the screen. When prompted, select Printer, and then
select the HP device from the list, and then follow the instructions on the screen to
complete the installation.
To configure Bluetooth wireless settings after you have set up the device, see
Bluetooth wireless connection.
Configure Bluetooth wireless settings
You can use the Toolbox (Windows), HP Printer Utility (Mac OS), or the Toolbox
software for PDAs (Pocket PC and Palm OS) to configure Bluetooth wireless settings.
NOTE: In order to change the device’s Bluetooth settings, you must connect the
device to your computer with a USB cable.
To configure Bluetooth wireless settings (Windows)
1. Connect the device to your computer with a USB cable.
2. Insert the Bluetooth wireless USB accessory into the slot in the device. For more
information, see
3. Open the Toolbox. For more information, see
4. Click Configure Bluetooth Settings.
5. Set the Bluetooth wireless options you want.
For descriptions of the Bluetooth wireless options, see
6. After you have set the options you want, click Apply.
7. A warning dialog box appears.
8. Click OK to proceed.
9. Close the Toolbox.
The printer ignores any other device that tries to establish a connection. The device
must wait until the original connection is closed before it can establish a new
connection.
Install and use 802.11 and Bluetooth accessories.
Toolbox (Windows).
Bluetooth wireless connection.
To configure Bluetooth wireless settings (Mac OS)
NOTE: Bluetooth connections are supported in Mac OS X (10.3 and later),
provided Bluetooth hardware is included or installed in your computer.
1. Connect the device to your computer with a USB cable.
2. Insert the Bluetooth wireless USB accessory into the slot in the device. For more
information, see
Install the 802.11 or Bluetooth wireless USB accessory.
Bluetooth wireless connection
61
Chapter 4
3. Open the HP Printer Utility. For more information, see HP Printer Utility (Mac OS).
4. Select the device and click Launch Utility.
5. Click the Bluetooth Settings panel.
6. Set the Bluetooth wireless options you want.
For descriptions of the Bluetooth wireless options, see
options.
7. Click Apply Now.
The printer ignores any other device that tries to establish a connection. The device
must wait until the original connection is closed before it can establish a new
connection.
Bluetooth wireless settings options
NOTE: In order to change the device’s Bluetooth settings you must connect the
device to your computer with a USB cable.
To see the Bluetooth-specific information for your device, print a wireless configuration
page. For more information, see
This section contains the following topics:
Bluetooth device address
•
Bluetooth device name
•
PIN code (Pass Key)
•
Reset device access
•
To reset to factory default settings
•
To turn off Bluetooth
•
Bluetooth wireless settings
Understand the device information pages.
Bluetooth device address
This is the address by which Bluetooth devices identify the device. You cannot change
the device’s Bluetooth device address.
Bluetooth device name
When a device discovers the device, it displays the device’s Bluetooth device name.
The device ships with a default Bluetooth device name: HP Officejet H470/[serial
number].
This option allows you to change the device’s Bluetooth device name. In order to
change the device’s name you must connect the device to your computer with a USB
cable.
NOTE: Up to 60 characters can be entered and saved for the Bluetooth device
name. You can print a wireless configuration page to see the full, 60-character
name.
NOTE: The device’s Bluetooth device name appears in Bluetooth applications
only. In the Windows Printers folder, the device is identified as the HP Officejet
H470 series.
62 Configure and manage
To change the device’s Bluetooth device name (Windows)
1. Connect the device to your computer with a USB cable.
2. Open the Toolbox. For more information, see
Toolbox (Windows).
3. Click the Configure Bluetooth Settings tab.
4. Enter a new device name of up to 60 characters in the Device Name box.
5. Click Apply.
The device’s Bluetooth device name is changed.
To change the device’s Bluetooth device name (Mac OS)
1. Connect the device to your computer with a USB cable.
2. Open the HP Printer Utility. For more information, see
HP Printer Utility (Mac OS).
3. Click the Bluetooth Settings panel.
4. Enter a new device name.
5. Click Apply Now.
The device’s Bluetooth device name is changed.
PIN code (Pass Key)
This option allows you to change the device’s PIN code. When the device is set to
Encryption required, devices attempting to use the device are prompted for a PIN code.
In order to change the device’s PIN code, you must connect the device to your
computer with a USB cable.
To change the device’s PIN code (Windows)
1. Connect the device to your computer with a USB cable.
2. Open the Toolbox. For more information, see
Toolbox (Windows).
3. Click the Configure Bluetooth Settings tab.
4. Click Change Passkey.
The Change PIN Code dialog box appears.
5. Enter the new passkey.
6. Enter the new passkey in the Confirm New Passkey box.
7. Click OK.
The PIN code is changed.
To change the device’s PIN code (Mac OS)
1. Connect the device to your computer with a USB cable.
2. Open the HP Printer Utility. For more information, see
HP Printer Utility (Mac OS).
3. Click the Bluetooth Settings panel.
4. Click the Change PIN Code button.
The Change PIN Code dialog box appears.
5. Enter the new PIN Code. The default PIN Code is “0000” (four zeros).
6. Re-enter the new PIN code.
7. Click Apply Now.
The PIN code is changed.
Bluetooth wireless connection
63
Chapter 4
Reset device access
The following steps will clear all bonded devices from the device’s memory.
To reset device access (Windows)
1. Open the Toolbox. For more information, see
2. Click the Configure Bluetooth Settings tab.
3. Click the Reset Device Access button.
A warning dialog box appears.
4. Click OK to close the warning dialog box.
All bonded devices are removed from the device’s memory.
To reset device access (Mac OS)
1. Open the HP Printer Utility. For more information, see
2. Click the Bluetooth Settings panel.
3. Click the Reset Device Access button.
A warning dialog box appears.
4. Click OK to close the warning dialog box.
All bonded devices are removed from the device’s memory.
To reset to factory default settings
Toolbox (Windows).
HP Printer Utility (Mac OS).
NOTE: Using the following instructions will reset only the device’s Bluetooth
settings.
1.
Press and hold down
2.
While holding down (Power button), press (Cancel button) 4 times, then
press
3.
Release (Power button).
To turn off Bluetooth
▲ To turn off Bluetooth printing, remove the Bluetooth wireless printer accessory
from the device.
Bluetooth discovery
Discovery is the process by which a Bluetooth-enabled device detects other Bluetoothenabled devices that are within range.
When a device discovers the printer, it displays the printer’s Bluetooth device name.
For more information, see
The method of discovery varies according to the type of Bluetooth software used.
Bluetooth fonts
The device ships with built-in fonts for Bluetooth printing. Certain models include Asian
fonts for printing from mobile phones. The fonts included depend on the country/region
where the device was purchased. For more information, see
(Power button).
(Resume button) 6 times.
Bluetooth device name.
Device specifications.
64 Configure and manage
Wireless configuration page
The wireless configuration page shows 802.11 and Bluetooth information you need
when using the device. For more information and instructions on printing this page,
Understand the device information pages.
see
Bonding
When the printer and a sending device bond, they store each other’s Bluetooth device
address. This allows the device to discover the printer in Private mode.
The printer can bond to up to 31 devices. If you reach this limit and want to bond to an
additional device, you must clear all the previously bonded devices from the printer’s
memory. For more information, see
Bluetooth wireless profiles
Serial port profile (SPP)
The Serial Port Profile is a wireless version of a serial port on the device that can be
used with notebook computers, Pocket PC devices such as HP iPAQs, and other PDA
devices to print with Bluetooth wireless technology. The Serial Port Profile sends data
as a series of bytes and does not support bi-directional communication.
Object push profile (OPP)
The Object Push Profile lets you print from devices that use the Object Exchange
protocol (OBEX), such as mobile phones and PDAs, such as Pocket PC and Palm OS
devices. Files that can be transferred over OBEX include vCard (stores business
cards, addresses and phone numbers), vCalendar (supports event tracking and to-do
lists), vMessage (supports simple messages and text), JPEG (for images), and ASCII
text for mobile phones and PDAs such as Palm OS devices.
Reset device access.
Basic printing profile (BPP)
• The Basic Printing Profile extends the capabilities of OBEX so you can better
control the printing from Bluetooth-enabled PDAs, mobile phones, and other
devices. The Basic Printing Profile lets you set the device, the number of copies to
print, and other printing attributes, such as multiple per page sheet or handout
printing.
• The Basic Printing Profile is flexible, allowing for “driverless” printing, so any device
that supports the profile can print data from a device that also supports the profile.
This profile is bi-directional, so it allows device status information (the progress of
the print job, or errors such as “out of paper” or “paper jam”) to be sent back to the
computer to be displayed.
Basic imaging profile (BIP)
The Basic Imaging Profile lets you print images from a compatible digital camera or
other mobile device with Bluetooth wireless technology.
Bluetooth wireless connection
65
Chapter 4
Hardcopy cable replacement profile (HCRP)
• The Hardcopy Cable Replacement Profile lets you print with the same features,
quality and speed as printing with a cable. The Hardcopy Cable Replacement
Profile provides the same basic functionality as the Serial Port Profile, with the
addition of bi-directional communication (e.g., messages such as “out of paper”,
“out of ink”, and job status). It also supports all of the functions offered with HP allin-one devices, such as printing, scanning, faxing, and copying.
• Unlike the Basic Printing Profile, the Hardcopy Cable Replacement Profile requires
you to have the printer driver installed on the computer you are printing from, so it
is primarily useful for printing from a PC.
66 Configure and manage
5 Maintain and troubleshoot
This section contains the following topics:
•
Work with print cartridges
Replace the ink service module
•
Troubleshooting tips and resources
•
Solve printing problems
•
Poor print quality and unexpected printouts
•
Solve paper-feed problems
•
Troubleshoot installation issues
•
•
Clear jams
Work with print cartridges
This section contains the following topics:
•
Replace the print cartridges
Align the print cartridges
•
•
Print with a single print cartridge
Calibrate color
•
Maintain the device
•
Store printing supplies
•
Replace the print cartridges
You can check the estimated ink levels from the Toolbox (Windows), the HP Printer
Utility (Mac OS), or the Toolbox software for PDAs (Pocket PC and Palm OS). For
information about using these tools, see
print the self-test diagnostic page to view this information (see
information pages).
Use device management tools. You can also
Understand the device
NOTE: The ink levels shown are an estimate only. Actual ink volumes may vary.
After removing a cartridge from its package, install it right away. Do not remove a
cartridge from the device for long periods of time.
To find out which print cartridges work with your device, see
CAUTION: To prevent clogs, ink failure, and bad electrical connections, do not
touch the print cartridge ink nozzles or copper contacts, and do not remove the
copper strips.
Supplies.
Maintain and troubleshoot 67
Chapter 5
To replace the print cartridges
1. Remove the new print cartridge from its package and then pull the colored tab to
remove the protective film from the cartridge.
2. With the device turned on, open the front access cover. Wait for the carriage to
stop moving. This should take only a few seconds.
CAUTION: Only remove or install print cartridges when the print cartridge
carriage stops moving.
68 Maintain and troubleshoot
3. Lift the print cartridge latch open and gently remove the print cartridge from its
cradle compartment.
4. Insert the new print cartridge into its cradle compartment at the same angle at
which you removed the old print cartridge. Check the symbol on the latch against
the symbol on the print cartridge to make sure you are inserting the correct print
cartridge.
Work with print cartridges 69
Chapter 5
5. Close the print cartridge latch. If the cartridge is inserted correctly, closing the latch
gently pushes the cartridge into its cradle compartment. Press the latch to make
sure it is seated flat on the cartridge.
6. Close the front access cover.
7. Wait for the carriage to complete the print cartridge initialization routine and return
to the home position at the left side of the device before using the device.
NOTE: Do not open the front access cover until the print cartridge initialization
is complete.
Align the print cartridges
Whenever you install a new print cartridge, you should align the print cartridges for the
best possible print quality. If your printout is grainy, has stray dots, jagged edges, or
the ink is bleeding into another color, you can realign them through the Toolbox or
printer driver (Windows), the HP Printer Utility (Mac OS), or the Toolbox software for
PDAs (Pocket PC and Palm OS). For information about using these tools, see
device management tools.
NOTE: Load plain paper into the paper tray before aligning the print cartridges.
An alignment page is printed during the alignment process.
• Toolbox (Windows): Open the Toolbox. For more information, see Toolbox
(Windows). Click the Printer Services tab, and then click Align Print Cartridges
and follow the onscreen instructions.
• HP Printer Utility (Mac OS): Open the HP Printer Utility. For more information,
HP Printer Utility (Mac OS). Click Align and follow the onscreen instructions.
see
Use
70 Maintain and troubleshoot
Print with a single print cartridge
If one of the print cartridges runs out of ink before you can replace it, you can still print
with a single print cartridge.
Empty cartridge Cartridges used Output
Black Prints with only the tri-color print
Tri-color Prints with only the black or photo
Photo Prints with only the tri-color print
NOTE: Printing with one print cartridge might be slower and the print quality might
be affected. It is recommended to print with both print cartridges. For borderless
printing, the tri-color print cartridge must be installed.
Calibrate color
If you are not satisfied with the appearance of colors, you can calibrate the colors
manually to ensure the best print quality.
NOTE: Calibrate the color only when the tri-color and photo print cartridges are
installed together. The photo print cartridge is available for purchase as an optional
accessory. For more information, see
NOTE: If you are using a Pocket PC or Palm OS device, you can calibrate the
color using the Toolbox software for PDAs. For more information, see
software for PDAs (Pocket PC and Palm OS).
Color calibration balances color tints on printed pages. It is only necessary if:
• Printed colors have visibly shifted toward yellow, cyan or magenta.
• There is a color tinge in the gray shades.
Low ink levels in the print cartridges might also produce incorrect colors.
• Toolbox (Windows): Open the Toolbox. For more information, see
(Windows). Click the Printer Services tab, and then click Calibrate Color and
follow the onscreen instructions.
• HP Printer Utility (Mac OS): Open the HP Printer Utility. For more information,
see
instructions.
cartridge
print cartridge
cartridge
Color and grayscale
All documents will print in
grayscale
Color and grayscale
HP supplies and accessories.
Toolbox
Toolbox
HP Printer Utility (Mac OS). Click Calibrate Color and follow the onscreen
Maintain the device
The device does not require scheduled maintenance, except for replacing the ink
service module. For more information, see
should attempt, however, to keep the device free of dust and debris. This cleaning
Replace the ink service module. You
Work with print cartridges 71
Chapter 5
keeps the device in peak condition and might also make the diagnosis of problems
easier.
WARNING! Turn off the device and unplug the power cord before cleaning the
device. If using the optional battery, turn off the device and remove the battery
before cleaning.
This section covers the following topics:
•
Clean the device
Clean the print cartridges
•
Clean the device
When you clean the device, follow these guidelines:
• Clean the outside of the device with a soft cloth moistened with mild detergent and
water.
NOTE: Clean the device only with water or water mixed with a mild detergent.
Using other cleaners or alcohol can damage the device.
• Clean the inside of the front access cover with a dry, lint-free cloth.
CAUTION: Be careful not to touch the rollers. Skin oils on the rollers can
cause print quality problems.
Clean the print cartridges
If printed characters are incomplete, or if dots or lines are missing from the printouts,
you might need to clean the print cartridges. These are symptoms of clogged ink
nozzles, which can result from prolonged exposure to air.
NOTE: Before you clean the print cartridges, make sure the print cartridge ink
levels are not low or empty. Low ink levels can also cause incomplete characters,
missing lines, or dots on the printouts. Check the print cartridge lights to make sure
they are not on. For more information, see
Control-panel lights reference. You can
also check the status of the print cartridges from the Printer Status tab in the
Toolbox (Windows), HP Printer Utility (Mac OS), or Toolbox software for PDAs.
Replace any low or empty print cartridges. For more information, see
Replace the
print cartridges.
This section contains the following topics:
•
To clean print cartridges automatically
To clean print cartridges manually
•
To clean print cartridges automatically
NOTE: Clean the print cartridges only when necessary. Cleaning uses ink and
shortens the life of the print cartridges. There are three levels of cleaning available.
After one level of cleaning, perform the next level of cleaning only if the results are
not satisfactory.
72 Maintain and troubleshoot
Control panel
1.
Press and hold down
(Power button).
2. While holding down the button, do one of the following. Perform the next level of
cleaning only if results from the previous level are not satisfactory.
a. For level 1 cleaning: Press
b.
For level 2 cleaning: Press
(Cancel button) twice.
(Cancel button) twice and (Resume button)
once.
c.
For level 3 cleaning: Press
(Cancel button) twice and (Resume button)
twice.
3.
Release
(Power button).
The device begins the cleaning process.
Toolbox (Windows)
1. Open the Toolbox. For more information, see
Toolbox (Windows).
2. Click the Printer Services tab, click Clean Print Cartridges, and then follow the
onscreen instructions.
HP Printer Utility (Mac OS)
1. Open the HP Printer Utility. For more information, see
HP Printer Utility (Mac OS).
2. Click Clean and follow the onscreen instructions.
To clean print cartridges manually
Poor contact between the print cartridges and the print cartridge cradles can also
affect the quality of the printout. When this occurs, try cleaning the electrical contacts
on the print cartridges and print cartridge cradles.
NOTE: Before cleaning the print cartridges manually, remove and reinsert the
cartridges to make sure they are properly inserted.
1. Remove the print cartridge from the device. For more information, see Replace the
print cartridges.
Work with print cartridges 73
Chapter 5
2. Clean the electrical contacts on the print cartridge cradle with a dry cotton swab.
3. Carefully clean the electrical contacts on the print cartridge with a soft, dry, lint-free
cloth.
CAUTION: To prevent damage to the electrical contacts, you should wipe the
contacts only once. Do not wipe the ink nozzles on the print cartridges.
4. Reinstall the print cartridges.
74 Maintain and troubleshoot
Store printing supplies
This section covers the following topics:
•
Store print cartridges
Store print cartridges
The print cartridge protector is designed to keep a print cartridge secure and prevent it
from drying out when it is not being used. Whenever you remove a print cartridge from
the device with the intention of using it again later, store it in the print cartridge
protector. For example, store the black print cartridge in a print cartridge protector if
you are removing it so you can print high-quality photos with the photo and tri-color
print cartridges.
NOTE: If you do not have a print cartridge protector, you can order one from HP
Support. For more information, see
tight container, such as a plastic tub. Make sure the nozzles are not touching
anything when you store the print cartridges.
To insert a print cartridge into the print cartridge protector
▲ Place the print cartridge into the print cartridge protector at a slight angle and snap
it securely into place.
Support and warranty. You can also use an air-
Work with print cartridges 75
Chapter 5
To remove the print cartridge from the print cartridge protector
▲ Press down on the top of the print cartridge protector to release the print cartridge,
then gently remove the print cartridge out of the print cartridge protector.
Replace the ink service module
The replaceable ink service module holds waste ink from the black print cartridge.
When it is almost full, the device lights will prompt you to replace it. For more
information, see
When the ink service module is full, the device will stop printing. If you have a new ink
service module, install it immediately by following the instructions that come with it.
Otherwise, visit
replacement. In the meantime, remove the black print cartridge to continue printing.
The device can print using only the tri-color print cartridge but the color results and
print speed will be affected. For more information, see
Control-panel lights reference.
www.hp.com/support or see Support and warranty to get a
Print with a single print cartridge.
CAUTION: Allowing the ink service module to fill completely can result in black
ink spillage. Take care to avoid spilling the ink in the ink service module. Ink can
permanently stain fabric and other materials.
NOTE: If you have installed the Toolbox (Windows), you can choose to display
error messages on your screen when there is a problem with your device. For
more information, see
To share the device on a locally shared network.
Troubleshooting tips and resources
Use the following tips and resources to resolve printing problems.
• For a paper jam, see
• For paper-feed problems, such as the paper skew and paper pick, see
paper-feed problems.
• Make sure the device is in the ready state. If lights are on or blinking, see
panel lights reference.
• Power cord and other cables are working, and are firmly connected to the device.
Make sure the device is connected firmly to a functioning alternating current (AC)
power outlet, and is turned on. For voltage requirements, see
specifications.
76 Maintain and troubleshoot
Clear a jam in the device.
Solve
Control-
Electrical
• Media is loaded correctly in the tray and is not jammed in the device.
• Print cartridges are properly installed in their correct slots. Press down firmly on
each one to ensure proper contact. Ensure you have removed the protective tape
from each print cartridge.
• All covers are closed.
• All packing tapes and materials are removed.
• The device can print a self-test diagnostic page. For more information, see
Understand the device information pages.
• The device is set as the current or default printer. For Windows, set it as the
default in the Printers folder. For the Mac OS, set it as the default in the Printer
Setup Utility. See your computer's documentation for more information.
• Pause Printing is not selected if you are using a computer running Windows.
• You are not running too many programs when you are performing a task. Close
programs that you are not using or restart the computer before attempting the task
again.
• Any necessary software, such as Printboy for Palm OS users, is installed in the
host device if using a Bluetooth connection. Make sure your Bluetooth settings are
correct. For more information, see
• Your wireless network settings are correct if using an 802.11 connection. For more
information, see
• You created a DPOF file on your digital camera memory card, if you are trying to
print directly from the card. For more information, see
and USB Flash drives.
Some problems can be resolved by resetting the device.
802.11 wireless connection.
Bluetooth wireless settings options.
Print from memory cards
Solve printing problems
This section contains the following topics:
•
The device shuts down unexpectedly
•
All device lights are on or flashing
The device is not responding (nothing prints)
•
Device does not accept print cartridge
•
Device takes a long time to print
•
Blank or partial page printed
•
Something on the page is missing or incorrect
•
•
Placement of the text or graphics is wrong
The device shuts down unexpectedly
Check the power and power connections
• Make sure the device is connected firmly to a functioning alternating current (AC)
power outlet. For voltage requirements, see
• If you are using the battery, make sure it is properly installed.
Electrical specifications.
Solve printing problems
77
Chapter 5
All device lights are on or flashing
A non-recoverable error has occurred
Disconnect all cables (such as power cord, network cable, and USB cable), remove
the battery, wait about 20 seconds, press any control panel buton, and then reconnect
the cables. If the problem persists, visit the HP Web site (
latest troubleshooting information, or product fixes and updates.
The device is not responding (nothing prints)
Check the print queue
A print job might be stuck in the print queue. To fix, open the print queue, cancel the
printing of all documents in the queue, and then reboot the computer. After the
computer reboots, try printing again. See your operating system help for information
on opening the print queue and canceling print jobs.
Check the device setup
For more information, see
Check the device software installation
If the device is turned off when printing, an alert message should appear on your
computer screen; otherwise, the device software might not be installed correctly. To
resolve this, uninstall the software completely, and then reinstall the device software.
For more information, see
Troubleshooting tips and resources.
Uninstall and reinstall the software.
www.hp.com/support) for the
Check the cable connections
Make sure both ends of the USB cable are secure.
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from
intrusion. However, the firewall might block communication between the computer and
the device. If there is a problem communicating with the device, try temporarily
disabling the firewall. If the problem persists, the firewall is not the source of the
communication problem. Re-enable the firewall.
If disabling the firewall allows you to communicate with the device, you might want to
assign a static IP address to the device and re-enable the firewall.
Check the wireless connection
Printing larger files using a Bluetooth wireless connection can sometimes cause the
print job to fail. Try printing a smaller file. For more information, see
up 802.11 or Bluetooth wireless communication.
78 Maintain and troubleshoot
Problems setting
Device does not accept print cartridge
Check the print cartridge
• Remove and reinstall the print cartridge.
• Make sure the print cartridge is inserted into its correct slot. Make sure the
protective tape has been completely removed from the print cartridge. For more
information, see
Clean the print cartridge manually
Complete the print cartridge cleaning procedure. For more information, see
print cartridges manually.
Turn off the device after removing the print cartridge
After removing the print cartridge, turn off the device, wait about 20 seconds, and turn
it on again without the print cartridge installed. After the device has restarted, reinsert
the print cartridge.
Replace the print cartridges.
Device takes a long time to print
Check the system resources
Make sure your computer has enough resources to print the document in a reasonable
amount of time. If the computer meets only the minimum system requirements,
documents might take longer to print. For more information on minimum and
recommended system requirements, see
computer is too busy running other programs, documents can print more slowly.
To clean
System requirements. In addition, if the
Check the device software settings
Print speed is slower when Best or Maximum dpi is selected as the print quality. To
increase the print speed, select different print settings in the device driver. For more
information, see
Check for radio interference
If the device is connected using wireless communication and is printing slowly, then
the radio signal might be weak. For more information, see
or Bluetooth wireless communication.
Check the wireless connection
• Printing larger files using a Bluetooth wireless connection can sometimes cause
the print job to fail. Try printing a smaller file.
• After switching from one 802.11 wireless profile to another, the first print job takes
10 seconds or so before it starts to print. For more information, see
setting up 802.11 or Bluetooth wireless communication.
Change print settings.
Problems setting up 802.11
Problems
Solve printing problems
79
Chapter 5
Blank or partial page printed
Clean the print cartridge
Complete the print cartridge cleaning procedure. For more information, see
print cartridges.
Check the media settings
• Make sure you select the correct print quality settings in the printer driver for the
media loaded in the trays.
• Make sure the page settings in the printer driver match the page size of media
loaded in the tray.
Check the wireless connection
Printing larger files using a Bluetooth wireless connection can sometimes cause the
print job to fail. Try printing a smaller file. For more information, see
up 802.11 or Bluetooth wireless communication.
More than one page is being picked
For more information on paper-feed problems, see
There is a blank page in the file
Check the file to make sure there is no blank page.
Clean the
Problems setting
Solve paper-feed problems.
Something on the page is missing or incorrect
Check the print cartridges
• Check to make sure that both cartridges are installed and functioning correctly.
Print cartridges might need to be cleaned. For more information, see
print cartridges.
• Print cartridges might have run out of ink. Replace any empty cartridge. Try
removing and reinstalling the cartridges, making sure they snap firmly into place.
For more information, see
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of
the device. For more information, see
Check the color print settings
Make sure Print in Grayscale is not selected in the print driver.
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Replace the print cartridges.
Set minimum margins.
Clean the
80 Maintain and troubleshoot
Check the PictBridge settings
If printing using a PictBridge device, make sure the media settings in the device are
correct or are defaulting to the current printer settings. If defaulting to the current
device settings, then check the Toolbox (Windows), HP Printer Utility (Mac OS), or
Toolbox software for PDAs (Pocket PC and Palm OS) to make sure the current device
settings are correct.
Check the DPOF settings
If printing a DPOF file from a memory card, make sure the DPOF file was set up
correctly in the device that created it. Please see the documentation that came with
the device. Always load the media for portrait printing.
Check the borderless print settings
If printing using a PictBridge device, make sure the media settings in the device are
correct or are defaulting to the current printer settings.
Check the wireless connection
Printing larger files using a Bluetooth wireless connection can sometimes cause the
print job to fail. Try printing a smaller file. For more information, see
Problems setting
up 802.11 or Bluetooth wireless communication.
Check the mobile phone font
Boxes might appear when trying to print Asian fonts from a mobile phone on devices
purchased outside Asia. Asian fonts for Bluetooth mobile phone printing are supported
by models purchased in Asia.
Placement of the text or graphics is wrong
Check how the media is loaded
Make sure the media width and length guides fit snugly against the edges of the stack
of media, and make sure the trays are not overloaded. For more information, see
media.
Check the media size
• Content on a page might be cut off if the document size is larger than the media
that you are using.
• Make sure the media size selected in the printer driver match the size of media
loaded in the tray.
Check the margin settings
If the text or graphics are cut off at the edges of the page, make sure the margin
settings for the document do not exceed the printable area of your device. For more
information, see
Set minimum margins.
Solve printing problems
Load
81
Chapter 5
Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver. For more information, see
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
If the above solutions do not work, the problem may be caused by the inability of the
application to interpret print settings properly. See the release notes for known
software conflicts, refer to the application's documentation, or contact the software
manufacturer for specific help.
Change print settings.
Poor print quality and unexpected printouts
This section covers the following topics:
•
General tips
Meaningless characters print
•
Ink is smearing
•
Ink is not filling the text or graphics completely
•
Output is faded or dull colored
•
Colors are printing as black and white
•
•
Wrong colors are printing
Printout shows bleeding colors
•
Colors do not line up properly
•
Lines or dots are missing from text or graphics
•
General tips
Check the print cartridges
• Check to make sure that both cartridges are installed and functioning correctly.
Print cartridges might need to be cleaned. See Cleaning the print cartridges. Print
cartridges might have run out of ink. Replace any empty cartridge. Try removing
and reinstalling the cartridges, making sure they snap firmly into place. For more
information, see
• Whenever you install a new print cartridge, you should align the print cartridges for
the best possible print quality. If your printout is grainy, has stray dots, jagged
edges, or the ink is bleeding into another color, you can realign them through the
Toolbox or printer driver (Windows), HP Printer Utility (Mac OS), or Toolbox
software for PDAs (Pocket PC and Palm OS). For more information, see
print cartridges.
• Dropping or subjecting the print cartridges to impact might cause temporary
missing nozzles in the print cartridge. To resolve this problem, leave the print
cartridge in the device for 2 to 24 hours.
82 Maintain and troubleshoot
Replace the print cartridges.
Align the
• Use the appropriate print cartridge for the project. For best results, use the HP
black print cartridge to print text documents and use the HP photo or gray photo
print cartridges to print color or black and white photos.
• Make sure print cartridges have not been tampered with. Refilling processes and
the use of incompatible inks can disrupt the intricate printing system and result in
reduced print quality and damage to the device or print cartridge. HP does not
guarantee or support refilled print cartridges. For ordering information, see
HP
supplies and accessories.
Check the paper quality
The paper might be too moist or too rough. Make sure the media meets HP
specifications, and try to print again. For more information, see
Select print media.
Check the type of media loaded in the device
• Make sure the tray supports the type of media you have loaded. For more
information, see
Understand specifications for supported media.
• Make sure you have selected the tray in the print driver that contains the media
that you want to use.
Check the rollers in the device
The rollers in the device might be dirty, causing lines or smudges to appear on your
printout. Turn off the device, remove the battery, disconnect the power cord, clean the
output rollers in the device with water on a slightly dampened lint-free cloth, and then
try to print again.
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Check the wireless connection
Printing larger files using a Bluetooth wireless connection can sometimes cause the
print job to fail. Try printing a smaller file. For more information, see
up 802.11 or Bluetooth wireless communication.
Meaningless characters print
If an interruption occurs to a job that is printing, the device might not recognize the rest
of the job.
Problems setting
Poor print quality and unexpected printouts
83
Chapter 5
Cancel the print job and wait for the device to return to the ready state. If the device
does not return to the ready state, cancel all jobs and wait again. When the device is
ready, resend the job. If prompted by the computer to retry the job, click Cancel.
Check the cable connections
If the device and computer are connected with a USB cable, the problem may be due
to a poor cable connection.
Make sure the cable connections at both ends are secure. If the problem persists, turn
off the device, disconnect the cable from the device, turn on the device without
connecting the cable, and delete any remaining jobs from the print spooler. When the
Power light is on and not flashing, reconnect the cable.
Check the document file
The document file may be damaged. If you can print other documents from the same
application, try printing a backup copy of your document, if available.
Check the mobile phone font
Boxes might appear when trying to print Asian fonts from a mobile phone on devices
purchased outside Asia. Asian fonts for Bluetooth mobile phone printing are supported
by models purchased in Asia.
Ink is smearing
Check the print settings
• When you print documents that use much ink, allow more time to dry before
handling the printouts. This is especially true for transparencies. In the printer
driver, select the Best print quality, and also increase the ink drying time and
reduce the ink saturation using the ink volume under the advanced features
(Windows) or ink features (Mac OS). However, note that decreasing ink saturation
might give printouts a "washed-out" quality.
• Color documents that have rich, blended colors can wrinkle or smear when printed
using the Best print quality. Try using another print mode, such as Normal, to
reduce ink, or use HP Premium Paper designed for printing vivid color documents.
For more information, see
Change print settings.
Check the media size and type
• Do not allow the device to print media that is smaller than the print job. If you are
doing borderless printing, make sure the correct media size is loaded. If you are
using the incorrect size, ink smears might appear on the bottom of subsequent
pages.
• Some types of media do not accept ink well. For these types of media, ink will dry
more slowly and smearing may occur. For more information, see
Select print media.
Check the ink service module
Remove the ink service module and check to see if it is full. If it is not full, reinstall the
module. If it is full, replace it with a new one. For information on removing and
replacing the ink service module, see
Replace the ink service module.
84 Maintain and troubleshoot
Ink is not filling the text or graphics completely
Check the print cartridges
• Check to make sure that both print cartridges are installed and functioning
correctly. Print cartridges might need to be cleaned. For more information, see
Clean the print cartridges. Print cartridges might have run out of ink. Replace any
empty cartridge. Try removing and reinstalling the cartridges, making sure they
snap firmly into place. For more information, see
• Make sure print cartridges have not been tampered with. Refilling processes and
the use of incompatible inks can disrupt the intricate printing system and result in
reduced print quality and damage to the device or print cartridge. HP does not
guarantee or support refilled print cartridges. For ordering information, see
supplies and accessories.
Check the media type
Some media types are not suitable for use with the device. For more information, see
Select print media.
Output is faded or dull colored
Check the print mode
The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is
good for printing drafts. To get better results, select Normal or Best. For more
information, see
Change print settings.
Replace the print cartridges.
HP
Check the paper type setting
When printing on transparencies or other special media, select the corresponding
media type in the print driver. For more information, see
sized media (Windows).
Check the print cartridges
• Check to make sure that both print cartridges are installed and functioning
correctly. Print cartridges might need to be cleaned. For more information, see
Clean the print cartridges. Print cartridges might have run out of ink. Replace any
empty cartridge. Or try removing and reinstalling the cartridges, making sure they
snap firmly into place. For more information, see
• Make sure print cartridges have not been tampered with. Refilling processes and
the use of incompatible inks can disrupt the intricate printing system and result in
reduced print quality and damage to the device or print cartridge. HP does not
guarantee or support refilled print cartridges. For ordering information, see
supplies and accessories.
Poor print quality and unexpected printouts
To print on special or custom-
Replace the print cartridges.
HP
85
Chapter 5
Colors are printing as black and white
Check the print settings
• Make sure Print in Grayscale is not selected in the printer driver. For information
on changing this setting, see
• Make sure the tri-color cartridge is installed.
Check the print cartridges
• Make sure the tri-color cartridge is properly installed.
• Check to make sure that both print cartridges are installed and functioning
correctly. Print cartridges might need to be cleaned. For more information, see
Clean the print cartridges. Print cartridges might have run out of ink. Replace any
empty cartridge. Or try removing and reinstalling the cartridges, making sure they
snap firmly into place. For more information, see
• Make sure print cartridges have not been tampered with. Refilling processes and
the use of incompatible inks can disrupt the intricate printing system and result in
reduced print quality and damage to the device or print cartridge. HP does not
guarantee or support refilled print cartridges. For ordering information, see
supplies and accessories.
Wrong colors are printing
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver. For information on
changing this setting, see
Change print settings.
Change print settings.
Replace the print cartridges.
HP
Check the print cartridges
• Check to make sure that both print cartridges are installed and functioning
correctly. Print cartridges might need to be cleaned. For more information, see
Clean the print cartridges. Print cartridges might have run out of ink. Replace any
empty cartridge. Or try removing and reinstalling the cartridges, making sure they
snap firmly into place. For more information, see
• Make sure print cartridges have not been tampered with. Refilling processes and
the use of incompatible inks can disrupt the intricate printing system and result in
reduced print quality and damage to the device or print cartridge. HP does not
guarantee or support refilled print cartridges. For ordering information, see
supplies and accessories.
86 Maintain and troubleshoot
Replace the print cartridges.
HP
Printout shows bleeding colors
Check the print cartridges
• Check to make sure that both print cartridges are installed and functioning
correctly. Print cartridges might need to be cleaned. For more information, see
Clean the print cartridges. Print cartridges might have run out of ink. Replace any
empty cartridge. Or try removing and reinstalling the cartridges, making sure they
snap firmly into place. For more information, see
• Make sure print cartridges have not been tampered with. Refilling processes and
the use of incompatible inks can disrupt the intricate printing system and result in
reduced print quality and damage to the device or print cartridge. HP does not
guarantee or support refilled print cartridges. For ordering information, see
supplies and accessories.
Check the media type
Some media types are not suitable for use with the device. For more information, see
Select print media.
Colors do not line up properly
Check the print cartridges
• Check to make sure that both print cartridges are installed and functioning
correctly. Print cartridges might need to be cleaned. For more information, see
Clean the print cartridges. Print cartridges might have run out of ink. Replace any
empty cartridge. Or try removing and reinstalling the cartridges, making sure they
snap firmly into place. For more information, see
• Whenever you install a new print cartridge, you should align the print cartridges for
the best possible print quality. If your printout is grainy, has stray dots, jagged
edges, or the ink is bleeding into another color, you can realign them through the
Toolbox or printer driver (Windows), HP Printer Utility (Mac OS), or Toolbox
software for PDAs (Pocket PC and Palm OS). For more information, see
print cartridges.
• Make sure print cartridges have not been tampered with. Refilling processes and
the use of incompatible inks can disrupt the intricate printing system and result in
reduced print quality and damage to the device or print cartridge. HP does not
guarantee or support refilled print cartridges. For ordering information, see
supplies and accessories.
Replace the print cartridges.
HP
Replace the print cartridges.
Align the
HP
Check the graphics placement
Use the zoom or print preview feature of your software to check for gaps in the
placement of graphics on the page.
Lines or dots are missing from text or graphics
Check the print mode
Try using the Best mode in the printer driver. For more information, see
settings.
Poor print quality and unexpected printouts
Change print
87
Chapter 5
Check the print cartridges
• Clean the print cartridges. For more information, see
• Whenever you install a new print cartridge, you should align the print cartridges for
the best possible print quality. If your printout is grainy, has stray dots, jagged
edges, or the ink is bleeding into another color, you can realign them through the
Toolbox or printer driver (Windows), HP Printer Utility (Mac OS), or Toolbox
software for PDAs (Pocket PC and Palm OS). For more information, see
print cartridges.
• Make sure print cartridges have not been tampered with. Refilling processes and
the use of incompatible inks can disrupt the intricate printing system and result in
reduced print quality and damage to the device or print cartridge. HP does not
guarantee or support refilled print cartridges. For ordering information, see
supplies and accessories.
Solve paper-feed problems
For information on resolving jams, see Clear a jam in the device.
This section contains the following topics:
•
Media is not supported for the device
•
Media is not picked up
Media is not coming out correctly
•
Pages are skewing
•
Multiple pages are being picked up
•
Clean the print cartridges.
Align the
HP
Media is not supported for the device
Use only media that is supported for the device and the tray being used. For more
information, see
Understand specifications for supported media.
Media is not picked up
• Make sure media is loaded in the tray. For more information, see Load media. Fan
the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the
media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
• Make sure media in the tray is not curled. Uncurl paper by bending it in the
opposite direction of the curl.
• Make sure to fully extend the input tray extension if your device model has an
extension.
Media is not coming out correctly
Remove excess media from the output area. If printed media stacks up outside the
output slot, it can prevent media from properly exiting the device.
88 Maintain and troubleshoot
Pages are skewing
• Make sure the media loaded in the trays is aligned to the paper guides.
• Load media into the device only when it is not printing.
• Make sure to fully extend the input tray extension if your device model has an
extension.
Multiple pages are being picked up
• Fan the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the
media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
• Make sure the tray is not overloaded with paper.
• Use HP media for optimum performance and efficiency.
Troubleshoot installation issues
If the following topics do not help, see Support and warranty for information about HP
support.
Hardware installation suggestions
•
Software installation suggestions
•
Problems setting up 802.11 or Bluetooth wireless communication
•
Hardware installation suggestions
Check the device
• Make sure that all packing tape and material have been removed from outside and
inside the device.
• Make sure that the device is loaded with paper.
• Make sure that no lights are on or blinking except the Power light, which should be
on. If a light other than the Power light is on or blinking, there is an error. For more
information, see
• Make sure that the device can print a self-test diagnostic page.
Check the hardware connections
• Make sure that any cords and cables that you are using are in good working order.
• Make sure that the power cord is connected securely to both the device and to a
working power outlet.
Check the print cartridges
• Whenever you install a new print cartridge, the device aligns the print cartridges
automatically. If the alignment fails, check to make sure the cartridges are installed
correctly, and start the print cartridge alignment. For more information, see
the print cartridges.
• Make sure that all latches and covers are closed properly.
Control-panel lights reference.
Align
Troubleshoot installation issues
89
Chapter 5
Software installation suggestions
Check the computer system
• Make sure that your computer is running one of the supported operating systems.
• Make sure that the computer meets at least the minimum system requirements.
• In the Windows device manager, make sure that the USB drivers have not been
disabled.
• If you are using a computer running Windows, and the computer cannot detect the
device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to
perform a clean uninstallation of the device driver. Restart your computer, and
reinstall the device driver.
Verify installation preliminaries
• Make sure to use the Starter CD that contains the correct installation software for
your operating system.
• Before installing software, make sure that all other programs are closed.
• If the computer does not recognize the path to the CD-ROM drive that you type,
make sure that you are specifying the correct drive letter.
• If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the
Starter CD for damage. You can download the device driver from the HP Web site
www.hp.com/support).
(
NOTE: After correcting any problems, run the installation program again.
Problems setting up 802.11 or Bluetooth wireless communication
If you have problems printing using an 802.11 or Bluetooth wireless connection, try the
following suggestions. For more information on configuring wireless settings, see
802.11 wireless connection and Bluetooth wireless connection.
NOTE: To enable 802.11 wireless communication, you must complete the
wireless installation by running the installer program on the Starter CD. You can
set the wireless communication settings from the Toolbox (Windows) if you are
connected using a USB cable, but until you run the installer and set up the device
for wireless communication, you cannot print using an 802.11 wireless connection.
Follow these general steps and use the information in the following sections to
troubleshoot wireless connection problems:
Windows
1. Check the wireless printer accessory. For more information, see
wireless printer accessory.
2. Check the wireless settings. For more information, see
3. Manually assign the IP address for the device in the Ports tab of the device
properties.
4. PING the device. For more information, see
90 Maintain and troubleshoot
Check the network communication.
Check the wireless settings.
Check the
Mac OS
1. Check the wireless printer accessory. For more information, see
Check the
wireless printer accessory.
2. Delete and re-add the device in the Print Center (Mac OS).
3. PING the device. For more information, see
Check the network communication.
Check the wireless printer accessory
• Make sure the wireless printer accessory is inserted properly. For more
information, see
Install the 802.11 or Bluetooth wireless USB accessory.
• Make sure you inserted the wireless printer accessory before or after, and not
during, device initialization.
• If the light on the wireless printer accessory is not on, do the following:
◦ Remove the wireless printer accessory.
◦ Turn off the device, wait a few seconds, and then turn it back on again.
◦ Reinsert the accessory when the device is in the Ready state. If there is no
response, repeat this procedure a few times. If there is still no response,
contact HP. For more information, see
Support and warranty.
• To see if the wireless printer accessory is working, try printing using another
wireless device. If you still cannot print, the wireless printer accessory might be
faulty. Replace the accessory if necessary.
Check the wireless settings
• Make sure the wireless profile switch on the back of the device is switched to the
correct wireless profile you are using. Make sure you are using a profile that was
configured during installation. For more information, see
802.11 wireless connection.
• If you cannot communicate with the device after completing the software
installation and removing the USB cable, then one or more of the following
wireless settings might be incorrect:
◦ Network name (SSID)
◦ Communication mode (infrastructure or ad hoc)
◦ Channel (ad hoc networks only)
◦ Security settings (such as Authentication Type and Encryption)
For more information on configuring wireless settings, see
802.11 wireless
connection and Bluetooth wireless connection.
• To configure Bluetooth settings or monitor device status (such as ink levels) using
the Toolbox (Windows), you must connect the device to your computer with a USB
cable.
Check the network communication
PING is a basic program that sends a series of packets over a network or the Internet
to a specific device in order to generate a response from that device. The other device
Troubleshoot installation issues
91
Chapter 5
responds with an acknowledgment that it received the packets. PING verifies whether
a specific device on a network or the Internet exists and is connected.
To PING the device
1. Print a wireless configuration page. For more information, see
Understand the
device information pages.
2. Using the IP address on the configuration page, PING the device to verify network
communication. In this example, the IP address is 169.254.110.107.
a. Open the MS-DOS command prompt window (Windows) or Terminal (Mac OS).
b. At the command prompt, type the IP address of the device, and then press
Enter (for example: ping 169.254.110.107).
If the command is successful, the PING utility will return results similar to the following.
The exact information returned will vary depending on your operating system.
Regardless of the operating system, the results will show the IP address of the device,
the round-trip time in milliseconds for each packet, the number of packets sent and
received, and the number and percentage of how many packets got lost.
Example
Pinging 169.254.110.107 with 32 bytes of data:
Reply from 169.254.110.107: bytes=32 time<10ms TTL=128
Reply from 169.254.110.107: bytes=32 time<10ms TTL=128
Reply from 169.254.110.107: bytes=32 time<10ms TTL=128
Reply from 169.254.110.107: bytes=32 time<10ms TTL=128
If the command is unsuccessful, the PING utility will return results similar to the
following:
Example
Pinging 169.254.110.107 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Check the wireless signal
Wireless communication can be interrupted or unavailable if there is signal
interference, distance or signal strength problems, or if the device is not ready for
some reason.
• Make sure the device is within range of the 802.11 or Bluetooth sending device.
802.11 printing allows wireless printing up to 100 meters (300 feet). Bluetooth
printing allows wireless printing up to 10 meters (30 feet).
• If a document doesn't print, there could be signal interruption. If a message
appears on the computer explaining that there is a signal problem, cancel the print
job and then resend it from the computer.
92 Maintain and troubleshoot
Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies before
you attempt to clear the jam.
• Make sure that you are printing with media that meets specifications. For more
information, see
• Make sure that you are printing with media that is not wrinkled, folded, or damaged.
• Make sure that the input tray is loaded correctly and is not too full. For more
information, see
This section contains the following topics:
Clear a jam in the device
•
Tips for avoiding jams
•
Clear a jam in the device
To clear a jam
1. Turn off the device.
2. Unplug the device from the power source.
3. Remove media that is not jammed from the input tray and the output slot.
NOTE: Do not put your hands inside the input tray. Use tweezers instead and
be careful not to scratch the inside of the device.
4. Locate the media jam.
5. If the media is visible from the output slot, gently pull it out from the slot. If the
media is not visible, open the front access cover and clear jammed media.
Select print media.
Load media.
NOTE: Remove jammed media slowly and steadily to prevent media tear.
Clear jams
93
Chapter 5
6. If the print carriage is obstructing the jam, gently push it to one side and then
remove the media.
7. If the jammed media is not visible in the print area located inside the device,
remove what is visible in the input tray.
8. After you clear the jam, close the front access cover, turn on the device, and then
press
(Resume button) to continue the print job.
The device will continue the print job on the next page. You will need to resend the
page or pages that were jammed in the device.
Tips for avoiding jams
• Make sure that nothing is blocking the paper path.
• Do not overload the trays. For more information, see
supported media.
• Load paper properly and when the device is not printing. For more information, see
Load media.
• Do not use media that is curled or crumpled.
• Always use media that conforms with specifications. For more information, see
Select print media.
• Make sure media is aligned against the right side of a tray.
• Make sure the media guides are adjusted snugly against the media, but do not
crinkle or bend it.
94 Maintain and troubleshoot
Understand specifications for
6
Control-panel lights reference
The control-panel lights indicate status and are useful for diagnosing printing
problems. This section contains information about the lights, what they indicate, and
what action to take if necessary.
Interpret control-panel lights
1 (Cancel button) – Cancels the current print job. The time it takes to cancel
2
3 Resume light – Lights up in amber when a print job is waiting, and blinks or turns on
4 Battery charging light – Lights up in green when the battery is charging.
5 Left print cartridge light – Blinks when the left print cartridge is absent or improperly
6 Right print cartridge light – Blinks when the right print cartridge is absent or
7
8 Power light – Lights up in green when the printer is turned on using the AC adapter
For more information, visit the HP Web site (www.hp.com/support) for the latest
troubleshooting information, or product fixes and updates.
Light description/Light pattern Explanation and
Power light is green. If using AC power:
depends on the size of the print job. Press this button only once to cancel a queued
print job.
(Resume button) – Resumes a print job that is waiting or after temporary
interruption (for example, when adding print media to the printer).
to relay status or a need for intervention.
functioning. Turns on solid when the ink is low or empty.
improperly functioning. Turns on solid when the ink is low or empty.
(Power button) – Turns the printer off or on.
or a 41-100% charged battery. When powered by battery, lights up in amber when
battery is 10-40% charged, and red when battery is below 10% charged. Blinks
during printing.
recommended action
Printer is turned on
and idle.
If using battery power:
Battery is 41-100%
Control-panel lights reference
95
Chapter 6
(continued)
Light description/Light pattern Explanation and
Power light is amber. Battery is 10-40%
Power light is red. Battery is less than
Battery charge light is green. Battery is charging.
recommended action
charged and printer is
turned on and idle.
No action required.
charged and printer is
turned on and idle.
Plug in the power
adapter to begin
recharging the battery.
See
Install and use the
battery.
10% charged and
printer is turned on and
idle.
Plug in the power
adapter to begin
recharging the battery.
See
Install and use the
battery.
No action required.
96
Battery charge light is red. Battery is faulty.
Replace the battery.
HP supplies and
See
accessories.
Power light blinks. Printer is printing.
No action required.
Power, resume, left and right print cartridge lights cycle. Printer is powering on.
No action required.
Power light is green and Resume light blinks. Printer is paused either
Control-panel lights reference
to wait for media to
dry, out of paper, or
processing Digital Print
Order Format (DPOF)
printing.
If out of paper, load
paper. Press
(Resume button) to
continue the print job.
Loading...