HP p6720f, H5P88AAABA, HPE-400f, BQ472AA, H3L72AA-ABA User Manual

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HP p6720f, H5P88AAABA, HPE-400f, BQ472AA, H3L72AA-ABA User Manual

The only warranties for Hewlett-Packard products and services are set forth in the express statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

HP assumes no responsibility for the use or reliability of its software on equipment that is not furnished by HP.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of HP.

Hewlett-Packard Company

P.O. Box 4010

Cupertino, CA 95015-4010

USA

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HP supports lawful use of technology and does not endorse or encourage the use of our

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The information in this document is subject to change without notice.

Understanding hard disk drive space

The hard disk drive on the Hewlett-Packard and Compaq computers with the Microsoft® Windows® operating system preinstalled may appear to be smaller than the size stated in the product specifications, in the documentation, or on the box. Hard disk drives are described and advertised by manufacturers in terms of decimal (base 10) capacity. Microsoft Windows and other programs, such as FDISK, use the binary (base 2) numbering system.

In decimal notation, one megabyte (MB) is equal to 1,000,000 bytes, and one gigabyte (GB) is equal to 1,000,000,000 bytes. In the binary numbering system, one megabyte is equal to 1,048,576 bytes, and one gigabyte is equal to 1,073,741,824 bytes. Because of the different measuring systems, you may see a difference between the size reported by Microsoft Windows and the size advertised. The storage capacity of the hard disk drive is as advertised.

Microsoft Windows reports smaller capacity in the Windows Explorer tool and in the computer window because it shows information about one partition on the hard disk drive at a time. One of the partitions contains the System Recovery information.

Note about systems configured with 4 GB of memory

For computers with a 32 bit operating system, all memory above 3 GB may not be available because of system resource requirements.

This limitation is not limited to HP and Compaq systems. The memory above 3 GB is used for system resources.

Confirming total memory

The system BIOS displays the full 4 GB of installed memory.

1. Turn on the PC.

2. Press F10. The BIOS menu is displayed. Confirm the Total Installed Memory.

Table of contents
1 Getting information .....................................................................................................	1
Safety information ...........................................................................................	2
2 Setting up your computer ..........................................................................................	3
Protecting your computer ................................................................................	4
Connecting to the Internet ..............................................................................	5
Transferring files and settings to your new computer .....................................	6
3 Troubleshooting and maintenance ...........................................................................	6
Computer does not start .................................................................................	7
Power ..............................................................................................................	8
Display (monitor) .............................................................................................	8
Keyboard and mouse (with cable) ................................................................	10
Keyboard and mouse (wireless) ...................................................................	11
Speakers and sound .....................................................................................	12
Internet access .............................................................................................	12
Software troubleshooting ..............................................................................	13
Maintenance .................................................................................................	16
System recovery ...........................................................................................	18
4 Customer care ...........................................................................................................	23
Product information .......................................................................................	23
Support information ......................................................................................	24
Warranty print on demand statement ...........................................................	26

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1 Getting information

Type of information	Where to find

● Set up your computer.	Setup poster included with your computer.

●See how-to videos about using the features of your computer.

Visit http://www.hp.com/supportvideos (English only)

●

Use the computer.

Getting Started (this guide)

●Connect to the Internet.

●Recover factory settings.

●Learn how to use the Microsoft Windows 7 operating system.

●Find Windows 7 password information.

●Troubleshoot the most common computer hardware and software issues.

●Find links to driver updates.

●Read frequently asked questions.

Help and Support

Click Start, and then click Help and Support or visit http://www.hp.com/ go/win7.

Windows 7 troubleshooting tools

1.Click Start, click Control Panel, and then click System and Security.

2.Under Action Center, click Find and fix problems (troubleshooting).

●	Find electronic user guides	HP Support website: http://www.hp.com/support
	and specifications for your
	computer model.

●Order parts and find additional troubleshooting help.

●Upgrade or replace components of your computer.

Upgrading and Servicing Guide

Click Start, click All Programs, and then click HP User Manuals.

If the guide is not available there, visit http://www.hp.com/support

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Type of information

Where to find

●Find computer warranty information.

●Get technical support.

Limited Warranty and Support Guide or the Warranty and Support Information included with your computer.

Click Start, click All Programs, and then click HP User Manuals.

●	Get up-to-date information	http://www.hp.com/support/consumer-forum
	and help from the Windows
	community.

● Connect to a TV.		Watching and Recording TV
		Click Start, click All Programs, and then click HP User Manuals.

		If the guide is not available there, visit http://www.hp.com/support

● Get special utilities for		PC Help & Tools folder
	computer owners.	Click Start, click All Programs, and then click PC Help & Tools.


●	Maintain your computer.	HP Support Assistant — Maintains your computer performance and
		resolve problems faster by using automated updates, on-board
		diagnostics, and guided assistance.
		Click Start, click All Programs, click HP, and then click HP Support
		Assistant.

● Find safety and regulatory		Safety & Regulatory Information
	notices.	Click Start, click All Programs, and then click HP User Manuals or visit

		http://www.hp.com/ergo.

●	Find ergonomic information.	Safety & Comfort Guide
		Click Start, click All Programs, and then click HP User Manuals or visit
		http://www.hp.com/ergo.

Safety information

For more information, refer to the Regulatory and Safety Information document in the HP User Manuals folder. Click Start, All Programs, and then click HP User Manuals.

2 Chapter 1 Getting information

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WARNING! To reduce the risk of electrical shock or damage to your equipment:

•Place the computer in a location away from water, dust, moisture, and soot. These can increase the inside temperature, or can cause fire or electrocution.

•Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

•Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.

•Disconnect power from the equipment by unplugging the power cord from the electrical outlet. To prevent direct exposure to laser beam, do not try to open the enclosure of the CD or DVD drives.

•The power supply is preset for the country/region in which you purchased your computer. If you move, check the voltage requirements for your new location before plugging the computer into an AC power outlet.

WARNING! The computer may be heavy; be sure to use ergonomically correct lifting procedures when moving the computer.

To reduce the risk of serious injury read the Safety & Comfort Guide. The guide is located on the web at http://www.hp.com/ergo.

2 Setting up your computer

NOTE: Some features might not be available on systems that are shipped without a version of Microsoft Windows.

1.Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or where it can be stepped on or damaged by placing furniture on it.

2.Connect all power cords from the monitor, computer, and accessories to a power surge protection device that is specifically labeled as having surge protection, an uninterruptible power supply (UPS), or a similar device. If the computer has a television tuner, or a modem or telephone connection, protect the computer by using surge protection with these signal inputs as well. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to the computer.

3.Download and install operating system updates.

a.Find out what operating system and version your computer is currently running.

(Click Start > Control Panel and double-click System. The operating system and version are shown under Windows edition.)

b.Open your internet browser and go to http://www.hp.com/support.

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c.Select your country and language, if necessary, and click Support & Drivers.

d.Select Download drivers and software (and firmware), type your computer model name and number in the product field, and press Enter.

e.If necessary, select your computer model from Product search results.

f.Select your computer operating system.

g.Click Download next to each update you wish to download.

h.Follow the on-screen instructions to install each downloaded update.

4.Look in the computer box for additional printed details or updates.

5.Read the Safety and Regulatory Information document in the HP User Manuals folder.

6.Read the Safety & Comfort Guide for proper workstation setup, posture, health and work habits, and electrical and mechanical safety information. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo.

Protecting your computer

Computer risk	Computer feature

Unauthorized use of the	User password
computer or user account	A password is a group of characters that you choose to secure computer

	information.

Unauthorized access to	Administrator password
Setup Utility, BIOS settings,
and other system
identification information

Computer viruses	Antivirus software
	The free trial antivirus software that is preinstalled on your computer can detect
	most viruses, remove them, and, in most cases, repair damage caused by
	viruses. For protection against new viruses beyond the trial period, purchase an
	extended update service.

4 Chapter 2 Setting up your computer

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