Hp X2000, ELSA Synergy II, GLoria II User’s Guide

ELSA Synergy II/GLoria II User’s Guide

Printed in USA December 1999

Manufacturing Part Number: HP Part No. A1280-90026

Edition 1299

© Copyright 1999 Hewlett-Packard Company

Notice

The information contained in this document is subject to change without
notice.

Hewlett-Packard makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Hewlett-Packard
shall not be liable for errors contained herein or for incidental or
consequential damages in connection with the furnishing, performance,
or use of this material.

Hewlett-Packard assumes no responsibility for the use or reliability of its
software on equipment that is not furnished by Hewlett-Packard.

This document contains proprietary information that is protected by
copyright. All rights reserved. No part of this document may be
photocopied, reproduced or translated to another language without the
prior written consent of Hewlett-Packard Company.

The ELSA logo is a registered trademark of ELSA AG.

Hewlett-Packard Company 3404 E. Harmony Road Fort Collins, CO 80528-9599 USA

2

Contents

1. ELSA SYNERGY II and GLoria II Graphics Cards

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

The ELSA Synergy II Graphics Card . . . . . . . . . . . . . . . . . . . . . . . . . .10

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Video Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Available Video Resolutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

ELSA GLoria II Graphics Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

GLoria II Video Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Available GLoria II Video Resolutions . . . . . . . . . . . . . . . . . . . . . . . . .13

Important Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Installing, Updating and Configuring the Cards. . . . . . . . . . . . . . . . . . .15

Installing an ELSA Graphics Card . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Updating the ELSA Graphics Driver . . . . . . . . . . . . . . . . . . . . . . . . . .18

Configuring the ELSA Graphics Driver . . . . . . . . . . . . . . . . . . . . . . . .18

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

A. Regulatory Information and Warranty

Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

FCC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

HP Hardware Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

HP Year 2000 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Three Year Limited Hardware Warranty . . . . . . . . . . . . . . . . . . . . . . .26

Limitation of Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Limitation of Liability and Remedies . . . . . . . . . . . . . . . . . . . . . . . . . .27

Obtaining On-Site Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . .28

Customer Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Obtaining Parts Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

3

Contents

HP Telephone Support Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

HPSoftwareProduct LicenseAgreementand SoftwareProductLimited
Warranty29

HP Software Product License Agreement . . . . . . . . . . . . . . . . . . . . . . 30

HP Software Product Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . 31

4

Preface

This document provides an explanation of the features and specifications of the ELSA
Synergy II and GLoria II AGP graphics boards. There is also a discussion of the graphics
board’s video memory and video resolutions.

5

Bibliography

For more information, you can go to the following web site:

http://www.elsa.com/

Important Ergonomic Information

It is strongly recommended that you read the ergonomic information before using your HP
V

ISUALIZE Personal Workstation. Open the Start menu in the task bar and select HP Info.

Then double-click the help topic “Working in Comfort.”

Installation Notice

Products designated in the applicable Hewlett-Packard price list as customer-installable
can be installed by computer-knowledgeable customers who carefully read and follow the
instructions provided. Customers who elect to have the product installed by our field
personnel are charged the applicable field installation charge, as covered under the
standard terms and conditions. For more information, please contact your local sales
representative.

Revision History

The revision history for each edition of the manual is listed below: Edition Revision History E1299 First Printing

Problems, Questions, and Suggestions

If you have any problems or questions with our hardware, software, or documentation,
please contact either your HP Response Center or your local HP representative. If you
have access to a web browser, you can get the latest software and hardware patches at the
following URL:

http://www.hp.com/go/visualizesupport

6

Documentation Conventions

Unless otherwise noted in the text, this guide uses the following symbolic conventions.

user-supplied values

screen display Information that the system displays, commands that you must use

Enter

Italic words or characters in syntax and command descriptions
represent values that you must supply. Italics are also used in text
for emphasis.

literally, and path names appear in this typeface.
Key caps are presented with a special keycap font as shown in the

left column. (In this document, we refer to the Enter key. On your keyboard, the key may be labeled either Enter or Return.)

Electrostatic Discharge (ESD) Precautions

Electrostatic charges can damage the integrated circuits on printed circuit boards. To
prevent such damage from occurring, observe the following precautions during board
unpacking and installation:

• Stand on a static-free mat.

• Wear a static strap to ensure that any accumulated electrostatic charge is discharged
from your body to ground.

• Create a common ground for the equipment you are working on by connecting the
static-free mat, static strap, and peripheral units to that piece of equipment.

• Keep uninstalled printed circuit boards in their protective antistatic bags.

• Handle printed circuit boards by their edges, once you have removed them from their
protective antistatic bags.

7

8

1 ELSA SYNERGY II and GLoria II

Graphics Cards

9

ELSA SYNERGY II and GLoria II Graphics Cards

Introduction

Introduction

This section contains a brief overview of the ELSA Synergy II and GLoria II graphics
cards. This section then provides important safety instructions that you should follow
when handling the ELSA graphics cards.

The ELSA Synergy II Graphics Card

You have the option of selecting an ELSA Synergy II graphics card for your HP VISUALIZE
Personal Workstation. This graphics card fits in the AGP or AGP Pro accessory slot. There
is a total of 32 MB of memory installed on the graphics board which cannot be upgraded.

The Synergy II’s TNT2 graphics processor communicates directly with the Pentium III
processor along the AGP bus.

Features

• Optimized all-round capabilities in 2D and 3D

• High resolution with 1920 by 1200 pixels in True color, at 60 Hz max. refresh

• 2D performance and high-power 3D hardware acceleration

• Supports 16:10 wide-format monitors.

Specifications

• Supports AGP 2x or AGP 4x modes

• Serial EEPROM video BIOS interface (up to 64 KB)

• AGP ATX form factor compliant

• NVIDIA RIVA TNT2 graphics processor

• Pixel clock maximum frequency of 250 MHz

10 Chapter1

ELSA SYNERGY II and GLoria II Graphics Cards

Introduction

• 3D standards

• Hardware accelerated OpenGL

• 32 MB of memory installed on the graphics card

• Standards: VESA Video BIOS, DPMS, DDC2B, Plug & Play.

• Video standards: DirectDraw, ActiveMovie 1.0, DirectShow (ActiveMovie 2.0).

Video Memory

The video memory is a local block of RAM for holding major data structures: Frame Buffer
(double buffer), Z-Buffer and T-Buffer (Texture Buffer). The Frame Buffer holds one frame
steady on the screen while the next one is being processed. The Z-Buffer stores depth
information for each pixel.

The NVIDIA RIVA TNT2 graphics processor dynamically allocates the memory. The
higher the resolution (e.g., 1920 1080)and the deeper the Z-Buffer (32-bit max.), the less
memory is available for texture.

Available Video Resolutions

If the resolution/refresh-rate combination is set higher than the display can support, you
risk damaging the display.

The table below summarizes the 3D video resolutions which are supported.

Table 1-1. Supported 3D Video Resolutions

3D Resolution with Double Buffering

Resolution max. refresh rate (Hz)

for HighColor/True

Color

HighColor (16 bit) TrueColor (24bit/32bit)

32 MB 32 MB

1920 1200 60 All resolutions supported All resolutions supported 1920 1080 72 1600 1200 75 1600 1000 75 1280 1024 100 1152 864 120 1024 768 120 800 600 120 640 480 120

Chapter 1 11

ELSA SYNERGY II and GLoria II Graphics Cards

Introduction

ELSA GLoria II Graphics Card

You have the option of selecting an ELSA Gloria II graphics card for your HP VISUALIZE
Personal Workstation. This graphics card fits in the AGP or AGP Pro accessory slot. There
is a total of 64 MB of memory installed on the graphics board which cannot be upgraded.

The GLoria II’s Quadro graphics processor communicates directly with the Pentium III
processor along the AGP bus.

Features

• Optimized all-round capabilities in 2D and 3D

• High resolution with 1920 by 1200 pixels in True color, at 72 Hz max. refresh

• 2D performance and high-power 3D hardware acceleration

• Supports 16:10 wide-format monitors.

Specifications

• Supports AGP 2x or AGP 4x modes

• Serial EEPROM video BIOS interface (up to 64 KB)

• AGP ATX form factor compliant

• NVIDIA Quadro graphics processor

• Pixel clock maximum frequency of 300 MHz

• 3D standards

• Hardware accelerated OpenGL

• 64 MB of memory installed on the graphics card

• Standards: VESA Video BIOS, DPMS, DDC2B, Plug & Play.

• Video standards: DirectDraw, ActiveMovie 1.0, DirectShow (ActiveMovie 2.0).

12 Chapter1

ELSA SYNERGY II and GLoria II Graphics Cards

Introduction

GLoria II Video Memory

The video memory is a local block of RAM for holding major data structures: Frame Buffer
(double buffer), Z-Buffer and T-Buffer (Texture Buffer). The Frame Buffer holds one frame
steady on the screen while the next one is being processed. The Z-Buffer stores depth
information for each pixel.

The NVIDIA Quadro graphics processor dynamically allocates the memory. The higher the
resolution (e.g., 1920 1080)and the deeper the Z-Buffer (32-bit max.), the less memory is
available for texture.

Available GLoria II Video Resolutions

If the resolution/refresh-rate combination is set higher than the display can support, you
risk damaging the display.

The table below summarizes the 3D video resolutions which are supported.

Table 1-2. Supported 3D Video Resolutions

3D Resolution with Double Buffering

Resolution max. refresh rate (Hz)

for HighColor/True

Color

HighColor (16 bit) TrueColor (24bit/32bit)

32 MB 32 MB

2048 1536 70 All resolutions supported All resolutions supported 1920 1200 72 1920 1080 85 1600 1200 85 1600 1000 85 1280 1024 120 1152 864 120 1024 768 120 800 600 120 640 480 120

Chapter 1 13

ELSA SYNERGY II and GLoria II Graphics Cards

Introduction

Important Safety Instructions

WARNING If you have any doubt that you can lift the HP VISUALIZE Personal

Workstation or display safely, do not try to move it without help.

For your safety, always connect the equipment to a grounded wall
outlet. Always use a power cord with a properly grounded plug, such
as the one provided with this equipment, or one in compliance with
your national regulations. This HP V
disconnected from the power by removing the power cord from the
power outlet. This means the Personal Workstation must be located
close to a power outlet that is easily accessible.

ISUALIZE Personal Workstation is

For your safety,

NEVER remove the HP VISUALIZE Personal

Workstation’s cover without first removing the power cord from the
power outlet, and any connection to the telecommunications
network. Always replace the cover on the Personal Workstation
before switching it on. The power cord should be the last item to be
re-connected after re-assembly. Failure to follow these instructions
results in the risk of electrical and/or mechanical hazards during the
operation.

To avoid electric shocks, do not open the power supply. There are no
user-serviceable parts inside.

This HP V

ISUALIZE Personal Workstation is a Class 1 laser product.

Do not attempt to make any adjustment to the laser units.

Before handling the ELSA graphics cards first wait until the card has
cooled down completely before touching it. The card can become
very hot during use.

CAUTION Static electricity can damage electronic components. Therefore, anytime you

handle an accessory such as the ELSA Synergy II or GLoria II card, you
should use an electrostatic grounding strap. You should turn all equipment
OFF. Do not let your clothes touch the accessory. To equalize the static
electricity, rest the antistatic bag on top of the Personal Workstation while
you are removing the accessory from the bag. You should also handle the
accessory as little as possible and with care.

14 Chapter1

ELSA SYNERGY II and GLoria II Graphics Cards

Installing, Updating and Configuring the Cards

Installing, Updating and Configuring the Cards

This section contains the following subsections:

• Installing an ELSA graphics gard

• Updating the ELSA graphics driver

• Configuring the ELSA graphics ddriver

• Troubleshooting

Installing an ELSA Graphics Card

1. Before installing your graphics card, disconnect all power, peripheral, and
telecommunications cables from the Personal Workstation.

WARNING To avoid electrical shock, make sure that you unplug the power cable

from the wall outlet and the Workstation before proceeding.

2. To remove the Personal Workstation’s cover, refer to the User’s Guide that came with
your Personal Workstation. Alternatively, you can print out a copy from any of the
following sources:

• Your hard drive’s preloaded files

• The tools and support CD

• The support website at http://www.hp.com/go/visualizesupport

3. Use a static-grounding strap, attaching it to the bare metal chassis of your Personal
Workstation before handling the ELSA graphics card.

4. Place the Workstation on its side on a flat work surface, such as a table top.

5. Ensure that all cables are correctly routed and flat against the system so that they do
not obstruct the ELSA graphics card.

Chapter 1 15

ELSA SYNERGY II and GLoria II Graphics Cards

Installing, Updating and Configuring the Cards

6. Remove the AGP accessory slot screw from the bulkhead.

7. Remove the bulkhead filler panel from the AGP slot.

AGP or AGP Pro Connector

NOTE Your Personal Workstation may look different than the one documented here.

8. Grasp the graphics card’s bulkhead and opposite edge and align the card’s contact
fingers with the AGP or AGP Pro connector on the system board. Ensure that the card’s
contact fingers are fully seated in their connectors.

16 Chapter1

ELSA SYNERGY II and GLoria II Graphics Cards

Installing, Updating and Configuring the Cards

9. Press the ELSA graphics card firmly into place.

10. Replace the bulkhead screw that secures the graphics card to the workstation chassis.

Bulkhead Screw

Chapter 1 17

ELSA SYNERGY II and GLoria II Graphics Cards

Installing, Updating and Configuring the Cards

Updating the ELSA Graphics Driver

HP updates the ELSA graphics driver as needed to incorporate feature and performance
enhancements, or to fix problems found when running specific applications.

You can download the latest version of the ELSA graphics driver from HP’s web site:

http://www.hp.com/go/visualizesupport

NOTE A README file is supplied with the driver. Please read it carefully as it

provides instructions to install the driver. Moreover, the information contained
in the README file supersedes any information contained in this manual.

To update the driver, follow these instructions:

1. Create a temporary directory such as C:\TEMP\ELSADRV\

2. Download the driver from HP’s web site to a temporary folder on your hard disk.

3. Run the executable file to decompress the contained files. You can do this by
double-clicking on the file in Windows Explorer.

Follow the instructions provided in the README file that comes with the driver.

Configuring the ELSA Graphics Driver

See the README file that comes with the driver to obtain additional information.

Troubleshooting

The following is a list of known problems:

• On Pentium III systems, your Windows NT 4.0 has to be updated to support the
Pentium III enhancements. This can be done by running the utility which is shipped
with this driver: CheckPentiumIIISupport.exe.

• If you have an OpenGL application running and an OpenGL Screensaver starts, there
may be problems.

• Not all refresh rates are available in very high resolutions. This is expected to be fixed
with one of the next drivers.

• If you have problems playing video AVI-files, install the Intel Indeo 5 driver. This driver
can be found under:

http://developer.intel.com/ial/indeo/video/driver.htm

18 Chapter1

ELSA SYNERGY II and GLoria II Graphics Cards

Installing, Updating and Configuring the Cards

Generating Configuration Reports

The ELSA Synergy II and GLoria II drivers can generate a report of the system and video
configuration. To create this report:

1. Open the Display Properties window (see above) by double clicking on the Display icon
in the Control Panel.

2. Click on the ELSA Info tab.

3. Click on the “Generate system information for ELSA support query. . .” button.

4. You will have an option to add your own notes to the report. You can also decide where
to save the generated report.

Chapter 1 19

ELSA SYNERGY II and GLoria II Graphics Cards

Installing, Updating and Configuring the Cards

20 Chapter1

A Regulatory Information and Warranty

23

Regulatory Information and Warranty

Regulatory Information

Regulatory Information

Declaration of Conformity

according to ISO/IEC Guide 22 and EN 45014

Manufacturer: Hewlett-Packard Company

Declares that the:

Product Name: ELSA Synergy II and GLoria II Graphics Boards
Model Number: A1290A/A6007A
Product Options: All

3404 East Harmony Rd.

Fort Collins, CO 80528
USA

Conforms to the following specifications:

Safety. IEC 950:1991+A1+A2+A3+A4 / EN 60950:1992+A1+A2+A3+A4

. Emissions - EN 55022: 1995 Class B

EMC

US FCC Part 15, Class B
Immunity - EN50082-1: 1992

Additionally, product complies with:

EN 61000-4-2: 1995 - 4kV CD, 8 kV AD
EN 61000-4-3: 1995 - 3 V/m
EN 61000-4-4: 1995 - 2 kV Signal Lines, 4 kV Power Lines

and is certified by:

ELSA AG, Aachen, GERMANY (Original Equipment Manufacturer)
Rockford Engineering Services, Karben, GERMANY (Test Laboratory)

Supplementary information:

The product herewith complies with the requirements of the following Directives and carries the CE
marking accordingly:

- the EMC directive 89/336/EEC and 92/31/EEC and 93/68/EEC

- the Low Voltage Directive 73/23/EEC and 93/68/EEC
This product was tested in a typical Hewlett-Packard workstation configuration.
Original signed by Ruth Lutes, Site Quality Manager, is maintained on file in HP Fort Collins, CO,

USA

For Compliance Information ONLY, contact:

European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard

GmbH, Department HQ-TRE Standard Europe, Herrenberger Straße 130,
D-71034 Böblingen (FAC: [phone]).

Americas Contact: Hewlett-Packard, Fort Collins Site Quality Manager, mail stop 64 , 3404 E.

Harmony Rd., Fort Collins, CO 80528, USA

24 AppendixA

Regulatory Information and Warranty

Regulatory Information

FCC

This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules and the Canadian Department of
Communications. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However there is
no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.
Hewlett-Packard’s FCC Compliance Tests were conducted with HP-supported

peripheral devices and HP shielded cables, such as those you received with your
system. Changes or modifications not expressly approved by Hewlett-Packard could
void the user’s authority to operate the equipment.

Operation of this device is subject to the following conditions:
— This device may not cause harmful interference.

— This device must accept interference received, including interference that may cause

undesired operation.

— Cables used with this device must be properly shielded to comply with the

requirement of the FCC.

NOTE You are cautioned that any changes or modifications not expressly approved

in this manual could void your authority to operate this equipment.

Appendix A 25

Regulatory Information and Warranty

HP Hardware Warranty

HP Hardware Warranty

Important: This is your hardware product warranty statement. Please, read it carefully.
Warranty terms may be different in your country. If so, your Authorized HP Dealer or

Hewlett-Packard Sales and Service Office can give you details.
HP products may contain remanufactured parts equivalent to new in performance or may

have been subject to incidental use.
HP products external to the system processor unit —such as external storage subsystems,

displays, printers, and other peripherals— are covered by the applicable warranties for
those products; HP software is covered by the HP Software Product Limited Warranty

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND: THE
WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN
ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE
OF THIS PRODUCT TO YOU.

HP Year 2000 Warranty

This HP Year 2000 Warranty is in addition to the HP Standard Commercial Warranties
contained in Exhibit E16, HP Terms and Conditions of Sale and Service. HP warrants that each
HP hardware, software, and firmware Product delivered under this HP Year 2000 Warranty will
be able to accurately process date data (including, but not limited to, calculating, comparing, and
sequencing) from, into, and between the twentieth and twenty-first centuries, and the years 1999
and 2000, including leap year calculations, when used in accordance with the Product
documentation provided by HP (including any instructions for installing patches or upgrades),
provided that all other products (e.g. hardware, software, firmware) used in combination with
such HP Product(s) properly exchange date data with it.

If the Specifications require that specific HP Products must perform as a system in accordance
with the foregoing warranty, then that warranty will apply to those HP Products as a system, and
Customer retains sole responsibility to ensure the Year 2000 readiness of its information
technology and business environment. The duration of this warranty extends through January
31, 2001. The remedies available under this warranty will be defined in, and subject to, the terms
and limitations of the warranties contained in HP’s standard commercial warranties. To the
extent permitted by local law, this warranty applies only to branded HP Products and not to
products manufactured by others that may be sold or distributed by HP. This HP Year 2000
Warranty applies only to HP Products shipped after the effective date, July 01, 1998, of this
warranty. Nothing in this warranty will be construed to limit any rights or remedies provided
elsewhere in the HP Termsand Conditions of Sale and Service with respect to matters other than
Year 2000 compliance.

Three Year Limited Hardware Warranty

Hewlett-Packard (HP) warrants this hardware product against defects in materials and
workmanship for a period of three years from receipt by the original end-user purchaser.

The three year warranty includes on-site service during the first year of use (free parts and
labor), and parts service provided by an HP Service Center or a participating Authorized

26 AppendixA

Regulatory Information and Warranty

HP Hardware Warranty

HP Personal Computer Dealer Repair Center, during the second and third years of use.
If HP receives notice of above defined defects during the warranty period, HP will either, at

its option, repair or replace products, which prove to be defective.
Should HP be unable to repair or replace the product within a reasonable amount of time,

the customer's alternate exclusive remedy shall be a refund of the purchase price upon
return of the product.

The system processor unit, keyboard, mouse, and Hewlett-Packard accessories inside the
system processor unit —such as video adapters, mass storage devices, and interface
controllers— are covered by this warranty.

This warranty is extended worldwide under certain conditions (please check with your
local HP office) to products purchased from HP or an Authorized HP Personal Computer
Dealer which are reshipped by the original purchaser either for use by the original
purchaser or provided as an incidental part of systems integrated by the original
purchaser. When available in the country of use, service is provided in the same manner as
if the product was purchased in that country and can only be provided in countries where
the product is designed to operate. If the product is not normally sold by HP in the country
of use, it must be returned to the country of purchase for service. Response time for on-site
service, and parts delivery turn-around time for parts service, are subject to changes from
standard conditions based upon non-local
parts availability.

Limitation of Warranty

The above warranty shall not apply to defects resulting from: misuse; unauthorized
modification; operation or storage outside the environmental specifications for the product;
in-transit damage; improper maintenance; or defects resulting from use of non-HP
software, accessories, media, supplies, consumables, or such items not designed for use
with the product.

Reloading the bundled or pre-loaded software on your Personal Workstation is not covered
by the HP warranty.

HP MAKES NO OTHER EXPRESS WARRANTY, WHETHER WRITTEN OR ORAL,
WITH RESPECT TO THIS PRODUCT. ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS IS LIMITED TO THE THREE-YEAR DURATION
OF THIS WRITTEN WARRANTY. SOME STATES OR PROVINCES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

This warranty gives you specific legal rights, and you may also have other rights, which
vary, from state to state, or province to province.

Limitation of Liability and Remedies

THE REMEDIES PROVIDED ABOVE ARE THE CUSTOMER'S SOLE AND
EXCLUSIVE REMEDIES. IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT,
INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER
BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.

Appendix A 27

Regulatory Information and Warranty

HP Hardware Warranty

The foregoing limitation of liability shall not apply in the event that any HP product sold
hereunder is determined by a court of competent jurisdiction to be defective and to have
directly caused bodily injury, death, or property damage; provided, that in no event shall
HP's liability for property damage exceed the greater of $50,000 or the purchase price of
the specific product that caused such damage.

Some states or provinces do not allow the exclusion or limitation of incidental or
consequential damages —including lost profit— so the above limitation or exclusion may
not apply to you.

Obtaining On-Site Warranty Service

To obtain on-site warranty service, the customer must contact an HP Sales and Service
Office(intheUS,calltheHPCustomerSupportCenterat(970)635-1000)ora
participating Authorized HP Personal Computer Dealer Repair Center. The customer
must be prepared to supply proof of the purchase date.

The system processor unit, keyboard, mouse, and Hewlett-Packard accessories inside the
system processor unit —such as video adapters, mass storage devices, and interface
controllers— are covered by this warranty.

During the on-site warranty period, customer-replaceable components may be serviced
through expedited part shipment. In this event, HP will prepay shipping charges, duty,
and taxes; provide telephone assistance on replacement of the component when necessary;
and pay shipping charges, duty, and taxes for any part that HP asks to be returned.

On-site visits caused by non-Hewlett-Packard products —whether internal or external to
the system processor unit— are subject to standard per-incident travel and labor charges.

On-site service for this product is restricted or unavailable in certain locations. In HP
Excluded Travel Areas— areas where geographical obstacles, undeveloped roads, or
unsuitable public transportation prohibit routine travel— service is provided on a
negotiated basis at extra charge.

Response time for HP on-site service in an HP Service Travel Area is normally next
business day (excluding HP holidays) for HP Travel Zones 1-3 (generally 100 miles or 160
Km from the HP office). Response time is second business day for Zones 4 and 5 (200 miles,
320 Km); third business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone 6.
Worldwide Customer Support Travel information is available from any HP Sales and
Service Office.

Travel restrictions and response time for dealer or distributor service are defined by the
participating dealer or distributor.

Service contracts which provide after-hour or weekend coverage, faster response time, or
service in an Excluded Travel Area are often available from HP, an authorized dealer, or
authorized distributor at additional charge.

Customer Responsibilities

The customer may be required to run HP-supplied diagnostic programs before an on-site
visit or replacement part will be dispatched.

The customer is responsible for the security of its proprietary and confidential information

28 AppendixA

Regulatory Information and Warranty

HP Hardware Warranty

and for maintaining a procedure external to the products for reconstruction of lost or
altered files, data, or programs.

The customer must provide: access to the product; adequate working space and facilities
within a reasonable distance of the product; access to and use of all information and
facilities determined necessary by HP to service the product; and operating supplies and
consumables such as the customer would use during normal operation.

A representative of the customer must be present at all times. The customer must state if
the product is being used in an environment which poses a potential health hazard to
repair personnel; HP or the servicing dealer may require that the product be maintained
by customer personnel under direct HP or dealer supervision.

Obtaining Parts Warranty Service

When parts warranty service applies, the customer may be required to run HP-supplied
diagnostic programs before a replacement part will be dispatched. The customer must be
prepared to supply proof of purchase.

The customer shall return some defective parts upon HP demand. In that case, HP will
prepay shipping charges for parts returned to the HP parts service center.

HP Telephone Support Services

HP Free telephone support for your Personal Workstation is available during the first year
from date of purchase. This service will also provide technical assistance with the basic
configuration and setup of your HP V
pre-loaded operating system.

Telephone support is available at the end of the first year from date of purchase, via the
Lifeline program, which is a fee-based service (North America and Europe only).

HP does NOT provide telephone support for Personal Workstations configured as network
servers. We recommend HP NetServers for your network server requirements.

(Rev. 17/03/98)

ISUALIZE Personal Workstation and for the bundled or

HP Software Product License Agreement and Software Product Limited Warranty

Your HP VISUALIZE Personal Workstation contains preinstalled software programs. Please
read the Software License Agreement before proceeding.

CAREFULLY READ THIS LICENSE AGREEMENT AND LIMITED WARRANTY
STATEMENT BEFORE PROCEEDING TO OPERATE THIS EQUIPMENT. RIGHTS IN
THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT THE
CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE LICENSE
AGREEMENT. PROCEEDING TO OPERATE THE EQUIPMENT INDICATES YOUR
ACCEPTANCE OF THESE TERMS AND CONDITIONS.IF YOU DO NOT AGREE WITH
THE TERMS OF THE LICENSE AGREEMENT, YOU MUST NOW EITHER REMOVE
THE SOFTWARE FROM YOUR HARD DISK DRIVE AND DESTROY THE MASTER
DISKETTES, OR RETURN THE COMPLETE COMPUTER AND SOFTWARE FOR A
FULL REFUND.

Appendix A 29

Regulatory Information and Warranty

HP Hardware Warranty

PROCEEDING WITH CONFIGURATION SIGNIFIES YOUR ACCEPTANCE OF THE LICENSE TERMS.

HP Software Product License Agreement

UNLESS OTHERWISE STATED BELOW, THIS HP SOFTWARE PRODUCT LICENSE
AGREEMENT SHALL GOVERN THE USE OF ALL SOFTWARE THAT IS PROVIDED
TO YOU, THE CUSTOMER, AS PART OF THE HP COMPUTER PRODUCT. IT SHALL
SUPERSEDE ANY NON-HP SOFTWARE LICENSE TERMS THAT MAY BE FOUND
ON-LINE, OR IN ANY DOCUMENTATION OR OTHER MATERIALS CONTAINED IN
THE COMPUTER PRODUCT PACKAGING.

Note: Operating System Software by Microsoft is licensed to you under the Microsoft End
User License Agreement (EULA) contained in the Microsoft documentation.

The following License Terms govern the use of the software:
USE. Customer may use the software on any one computer. Customer may not network the

software or otherwise use it on more than one computer. Customer may not reverse
assemble or decompile the software unless authorized by law.

COPIES AND ADAPTATIONS. Customer may make copies or adaptations of the software
(a) for archival purposes or (b) when copying or adaptation is an essential step in the use of
the software with a computer so long as the copies and adaptations are used in no other
manner.

OWNERSHIP. Customer agrees that he/she does not have any title or ownership of the
software, other than ownership of the physical media. Customer acknowledges and agrees
that the software is copyrighted and protected under the copyright laws. Customer
acknowledges and agrees that the software may have been developed by a third party
software supplier named in the copyright notices included with the software, who shall be
authorized to hold the Customer responsible for any copyright infringement or violation of
this Agreement.

PRODUCT RECOVERY CD-ROM. If your computer was shipped with a product recovery
CD-ROM: (i) The product recovery CD-ROM and/or support utility software may only be
used for restoring the hard disk of the HP computer with which the product recovery
CD-ROM was originally provided.(ii) The use of any operating system software by
Microsoft contained in any such product recovery CD-ROM shall be governed by the
Microsoft End User License Agreement (EULA).

TRANSFER OF RIGHTS IN SOFTWARE. Customer may transfer rights in the software
to a third party only as part of the transfer of all rights and only if Customer obtains the
prior agreement of the third party to be bound by the terms of this License Agreement.
Upon such a transfer, Customer agrees that his/her rights in the software are terminated
and that he/she will either destroy his/her copies and adaptations or deliver them to the
third party.

SUBLICENSING AND DISTRIBUTION. Customer may not lease, sublicense the software
or distribute copies or adaptations of the software to the public in physical media or by
telecommunication without the prior written consent of Hewlett-Packard.

TERMINATION. Hewlett-Packard may terminate this software license for failure to
comply with any of these terms provided Hewlett-Packard has requested Customer to cure

30 AppendixA

Regulatory Information and Warranty

HP Hardware Warranty

the failure and Customer has failed to do so within thirty (30) days of such notice.
UPDATES AND UPGRADES.Customer agrees that the software does not include updates

and upgrades which may be available from Hewlett-Packard under a separate support
agreement.

EXPORT CLAUSE. Customer agrees not to export or re-export the software or any copy or
adaptation in violation of the U.S. Export Administration regulations or other applicable
regulation.

U.S. GOVERNMENT RESTRICTED RIGHTS. Use, duplication, or disclosure by the U.S.
Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in
Technical Data and Computer Software clause in DFARS 252.227-7013. Hewlett-Packard
Company, 3000 Hanover Street, Palo Alto, CA94304 U.S.A. Rights for non-DOD
U.S. Government Departments and Agencies are as set forth in FAR 52.227-19(c)(1,2).

HP Software Product Limited Warranty

THIS HP SOFTWARE PRODUCT LIMITED WARRANTY SHALL COVER ALL
SOFTWARE THAT IS PROVIDED TO YOU, THE CUSTOMER, AS PART OF THE HP
COMPUTER PRODUCT, INCLUDING ANY OPERATING SYSTEM SOFTWARE. IT
SHALL SUPERSEDE ANY NON-HP WARRANTY TERMS THAT MAY BE FOUND
ON-LINE, OR IN ANY DOCUMENTATION OR OTHER MATERIALS CONTAINED IN
THE COMPUTER PRODUCT PACKAGING.

Ninety-Day Limited Software Warranty. HP warrants for a period of NINETY (90) DAYS
from the date of the purchase that the software product will execute its programming
instructions when all files are properly installed. HP does not warrant that the software
will be uninterrupted or error free. In the event that this software product fails to execute
its programming instructions during the warranty period, Customer’s remedy shall be a
refund or repair. Should HP be unable to replace the media within a reasonable amount of
time, Customer’s alternate remedy shall be a refund of the purchase price upon return of
the product and all copies.

Removable Media (If supplied). HP warrants the removable media, if supplied, upon which
this product is recorded to be free from defects in materials and workmanship under
normal use for a period of NINETY (90) DAYS from the date of purchase. In the event the
media proves to be defective during the warranty period, Customer’s remedy shall be to
return the media to HP for replacement. Should HP be unable to replace the media within
a reasonable amount of time, Customer’s alternate remedy shall be a refund of the
purchase price upon return of the product and destruction of all other non removable
media copies of the software product.

Notice of WarrantyClaims. Customer must notify HP in writing of any warranty claim not
later than thirty (30) days after the expiration of the warranty period.

Limitation of Warranty. HP makes no other express warranty, whether written or oral with
respect to this product. Any implied warranty of merchantability or fitness for a particular
purpose is limited to the 90-day duration of this written warranty. Some states or
provinces do not allow limitations on how long an implied warranty lasts, so the above
limitation or exclusion may not apply to you. This warranty gives specific legal rights, and
you may also have other rights which vary from state to state, or province to province.

Appendix A 31

Regulatory Information and Warranty

HP Hardware Warranty

Limitation of Liability and Remedies. THE REMEDIES PROVIDED ABOVE ARE
CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. IN NO EVENT SHALL HP BE
LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFIT) WHETHER BASED ON
WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY. Some states or
provinces do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply to you.

Obtaining Warranty Service. Warranty service may be obtained from the nearest HP sales
office or other location indicated in the owner’s manual or service booklet.

Consumer transactions in Australia and the United Kingdom: The disclaimers and
limitations above shall not apply and shall not affect the statutory rights of a Consumer.

(Rev. 19/11/96)

32 AppendixA