Hp G6 User Manual
Maintenance and Service Guide
HP Chromebook 11A G6 Education Edition
IMPORTANT! This document is intended for HP authorized service
providers only.
© Copyright 2019 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
SD Logo is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: February 2019
Document Part Number: L51892-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 3
Right side ............................................................................................................................................................... 3
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 6
TouchPad ................................................................................................................................................................ 7
Button .................................................................................................................................................................... 8
Bottom ................................................................................................................................................................... 9
Special keys ............................................................................................................................................................ 9
Action keys ........................................................................................................................................................... 10
Labels ................................................................................................................................................................... 11
3 Illustrated parts catalog .............................................................................................................................. 12
Computer components ........................................................................................................................................ 12
Display assembly subcomponents ...................................................................................................................... 14
Miscellaneous parts ............................................................................................................................................. 15
4 Removal and replacement procedures preliminary requirements .................................................................... 17
Tools required ...................................................................................................................................................... 17
Service considerations ......................................................................................................................................... 17
Plastic parts ....................................................................................................................................... 17
Cables and connectors ...................................................................................................................... 17
Drive handling ................................................................................................................................... 18
Workstation guidelines ..................................................................................................................... 18
Electrostatic discharge information .................................................................................................................... 18
Generating static electricity .............................................................................................................. 19
Preventing electrostatic damage to equipment ............................................................................... 19
Personal grounding methods and equipment .................................................................................. 20
Grounding the work area ................................................................................................................... 20
Recommended materials and equipment ........................................................................................ 20
Packaging and transporting guidelines .............................................................................................................. 21
5 Removal and replacement procedures for authorized service provider parts .................................................... 22
Component replacement procedures .................................................................................................................. 22
Preparation for disassembly ............................................................................................................. 22
v
Keyboard/top cover ........................................................................................................................... 23
TouchPad cable .................................................................................................................................. 26
TouchPad ........................................................................................................................................... 27
Battery ............................................................................................................................................... 28
WLAN module .................................................................................................................................... 30
Speakers ............................................................................................................................................ 32
USB port board cable ......................................................................................................................... 33
USB port board .................................................................................................................................. 34
System board .................................................................................................................................... 35
Heat sink ............................................................................................................................................ 38
Display assembly ............................................................................................................................... 40
6 Specications .............................................................................................................................................. 48
7 Power cord set requirements ........................................................................................................................ 49
Requirements for all countries ............................................................................................................................ 49
Requirements for specic countries and regions ................................................................................................ 49
8 Recycling .................................................................................................................................................... 51
Index ............................................................................................................................................................. 52
vi
1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product Name HP Chromebook 11A G6 Education Edition
Processor AMD A4-9120C 2.20 GHz (turbo up to 2.50 GHz) quad core processor (2133 MHz, 1 MB L2 cache, 15
W)
Panel 11.6 inch, HD (1366 × 768), WLED, slim; 16:9 ultra wide aspect ratio
BrightView, UWVA, touch-on panel (TOP)
Anti glare, SVA, eDP
Anti glare, UWVA, eDP
Memory Integrated memory, non-upgradeable, non-replaceable
Supports 4 GB of DDR4-2666 system memory
Storage Supports 16 GB or 32 GB on-board embedded MultiMedia Controller (eMMC) storage
Audio and video Fixed (no tilt) integrated HD 720p webcam
1280 × 720 by 30 frames per second
Single microphone with appropriate software, echo cancellation, noise suppression
Two speakers
Wireless Integrated wireless local area network (WLAN) options by way of on-board wireless module
Two built-in WLAN antennas
Qualcomm Atheros QCA6174A-5ac 2 × 2 + Bluetooth 4.2
Ports HDMI v1.4b supporting up to 1920 × 1080 @ 60 Hz via USB-C
Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
Headphone/microphone combo jack
USB Type-A 2.0 ports (2)
USB Type-C 3.1 ports (2); support charging, power delivery, video, data
Keyboard Google Keyboard
Non-backlit, island-style, spill-resistent
TouchPad requirements
Multitouch gestures enabled
Taps enabled as default
Power requirements Battery
Supports a 2-cell, 47 Whr, Li-ion battery
AC adapter
1
Table 1-1 Product components and their descriptions (continued)
Category Description
45 W AC adapter (non-PFC, USB Type-C, 3-pin)
Power cord
3-wire (C5), 1.0 m, conventional
Operating system Google Chrome (64-bit)
Serviceability End user replaceable part: AC adapter
2 Chapter 1 Product description
2 Getting to know your computer
Right side
Table 2-1 Right-side components and their descriptions
Component Description
(1) Audio-out (headphone)/Audio-in
(microphone) combo jack
(2) MicroSD memory card reader Reads optional memory cards that store, manage, share,
(3) USB port Connects a USB device, such as a cell phone, camera,
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices.
This guide is provided in the box.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and
then press in on the card until it is rmly seated.
To remove a card:
▲ Pull out the card.
activity tracker, or smartwatch, and provides data transfer.
(4) AC adapter and battery light ● White: The AC adapter is connected and the battery is
charged.
● Amber: The AC adapter is connected and the battery
is charging.
Right side 3
Table 2-1 Right-side components and their descriptions (continued)
Component Description
● O: The computer is using battery power.
(5) USB Type-C power connector and port Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– and –
Connects a USB device that has a Type-C connector, such
as a cell phone, camera, activity tracker, or smartwatch,
and provides data transfer.
– and –
Connects a display device that has a USB Type-C
connector, providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately)
may be required.
4 Chapter 2 Getting to know your computer
Left side
Table 2-2 Left-side components and their descriptions
Component Description
(1) Nano security cable slot Attaches an optional security cable to the computer.
(2) USB Type-C power connector and port Connects an AC adapter that has a USB Type-C connector,
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
supplying power to the computer and, if needed, charging
the computer battery.
– and –
Connects a USB device that has a Type-C connector, such as
a cell phone, camera, activity tracker, or smartwatch, and
provides data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately)
may be required.
(3) USB port Connects a USB device, such as a cell phone, camera,
activity tracker, or smartwatch, and provides data transfer.
Left side 5
Display
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
NOTE: The position of the WLAN antennas may dier,
depending on the product.
(2) Camera light On: The camera is in use.
(3) Camera Allows you to video chat, record video, and record still images.
NOTE: Camera functions vary depending on the camera
hardware and software installed on your product.
(4) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
6 Chapter 2 Getting to know your computer
TouchPad
Table 2-4 TouchPad components and their descriptions
Component Description
TouchPad zone Moves the on-screen pointer and selects or activates items on the screen.
TouchPad 7
Button
Table 2-5 Button and its description
Component Description
Power button ● When the computer is o, press the button to turn on the
computer.
● When the computer is in the Sleep state, press the button
briey to exit Sleep.
● When the computer is on and you want to lock the screen, press
the button until you see the sign-in screen appear. Pressing the
power button during screen-lock mode turns o the computer.
● When the computer is on and you want to turn it o, press and
hold the button to lock the screen, and then continue to press
the button until the computer turns o.
8 Chapter 2 Getting to know your computer
Bottom
Table 2-6 Right-side component and its descriptions
Component Description
Speakers (2) Produce sound.
Special keys
Table
2-7 Special keys and their descriptions
Component Description
(1) esc key Activates certain computer functions when pressed in
(2) Action keys Execute frequently used system functions.
combination with other keys, such as Tab or Shift.
Bottom 9
Action keys
For more information on action keys and keyboard shortcuts, go to https://support.google.com/chromebook/
answer/183101. Select your language at the bottom of the page.
Table 2-8 Action keys and their descriptions
Icon Key Description
Back Displays the previous page in your browser history.
Forward Displays the next page in your browser history.
Reload Reloads your current page.
Full screen Opens your page in full-screen mode.
Display apps Displays open apps.
NOTE: Pressing this button in conjunction with ctrl takes a
screenshot.
Brightness down Decreases the screen brightness incrementally as long as you hold
down the key.
Brightness up Increases the screen brightness incrementally as long as you hold
down the key.
Mute Mutes speaker sound.
Volume down Decreases speaker volume incrementally as long as you hold down the
key.
Volume up Increases speaker volume incrementally as long as you hold down the
key.
10 Chapter 2 Getting to know your computer
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Table 2-9 Service label components
Component
(1) Model number
(2) Serial number
(3) Part number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 11
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer components
12 Chapter 3 Illustrated parts catalog
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