HP Folio 13 Maintenance and Service Guide

HP Folio 13

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Fourth Edition: September 2013

Third Edition: January 2012

Second Edition: December 2011

First Edition: December 2011

Document Part Number: 671934-004

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

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iv Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 4

Display ................................................................................................................................... 4

Buttons and other top components .............................................................................................. 6

Keys ....................................................................................................................................... 7

Lights ...................................................................................................................................... 8

TouchPad ................................................................................................................................ 9

Rear ....................................................................................................................................... 9

Left side ................................................................................................................................ 10

Right side .............................................................................................................................. 11

Bottom .................................................................................................................................. 12

3 Illustrated parts catalog .................................................................................................. 13

Service tag ............................................................................................................................ 13

Computer major components ................................................................................................... 14

Mass storage devices ............................................................................................................. 17

Miscellaneous parts ................................................................................................................ 18

Sequential part number listing .................................................................................................. 19

4 Removal and replacement procedures ............................................................................ 21

Preliminary replacement requirements ....................................................................................... 21

Tools required ......................................................................................................... 21

Service considerations ............................................................................................. 21

Plastic parts ............................................................................................. 21

Cables and connectors ............................................................................. 21

Drive handling ......................................................................................... 22

Grounding guidelines .............................................................................................. 22

Electrostatic discharge damage .................................................................. 22

Packaging and transporting guidelines ........................................ 24

Component replacement procedures ........................................................................................ 26

Service tag ............................................................................................................. 26

Computer feet ......................................................................................................... 27

Base enclosure ........................................................................................................ 27

Keyboard ............................................................................................................... 29

Top cover ............................................................................................................... 31

Power button board ................................................................................................. 33

TouchPad button board ............................................................................................ 34

Battery ................................................................................................................... 35

Display panel ......................................................................................................... 36

WLAN module ........................................................................................................ 38

USB/Audio board ................................................................................................... 40

RTC battery ............................................................................................................ 41

Hard drive ............................................................................................................. 42

Memory module ...................................................................................................... 43

Speakers ................................................................................................................ 44

System board ......................................................................................................... 45

Power connector cable ............................................................................................ 48

Fan/Heat sink ......................................................................................................... 50

5 Setup Utility (BIOS) and System Diagnostics .................................................................... 52

Using Setup Utility .................................................................................................................. 52

Starting Setup Utility ................................................................................................ 52

Changing the language of Setup Utility ...................................................................... 52

Navigating and selecting in Setup Utility .................................................................... 53

Displaying system information ................................................................................... 53

Restoring factory settings in Setup Utility ..................................................................... 54

Exiting Setup Utility ................................................................................................. 54

Updating the BIOS .................................................................................................. 54

Determining the BIOS version .................................................................... 55

Downloading a BIOS update ..................................................................... 55

Using System Diagnostics ........................................................................................................ 56

6 Specifications .................................................................................................................. 57

Computer specifications .......................................................................................................... 57

13.3-inch display specifications ............................................................................................... 58

7 Backup and recovery ...................................................................................................... 59

Restoring the system ............................................................................................................... 60

Creating restore media ........................................................................................................... 60

Performing a system recovery .................................................................................................. 61

Using the dedicated recovery partition ....................................................................... 61

Restoring using the restore media .............................................................................. 62

Changing the computer boot order ............................................................................ 62

Backing up and recovering your information ............................................................................. 62

Using Windows Backup and Restore ......................................................................... 63

Using Windows system restore points ........................................................................ 64

When to create restore points .................................................................... 64

Create a system restore point ..................................................................... 64

Restore to a previous date and time ............................................................ 64

8 Statement of Volatility .................................................................................................... 65

Non-volatile memory usage ..................................................................................................... 67

Questions and answers ........................................................................................................... 70

9 Power cord set requirements .......................................................................................... 71

Requirements for all countries .................................................................................................. 71

Requirements for specific countries and regions ......................................................................... 72

10 Recycling ...................................................................................................................... 74

Index ................................................................................................................................. 75

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1 Product description

Category Description

Product Name HP Folio 13 PC

Processors Intel® Core™ i5-2467M 1.6GHz processor SC turbo up to 2.3GHz (3MB L3 cache, dual core 17

Intel® Core™ i3-2367M 1.4 GHz processor (3MB L3 cache, dual 17W)

Chipset Intel® HM65 Express platform controller hub (PCH)

Graphics Intel® HD Graphics 3000 discrete-class graphics. Supports BD and or HD-DVD playback with HD

decode, and DX11 support and HDMI support

Panel 13.3" high-definition (HD) light-emitting diode (LED), BrightView (1366x768) display; (2.85mm)

Shuriken, 200 nits

All display assemblies include 2 wireless local area network (WLAN) antenna cables.

Supports 16:9 wide aspect ratio

Support for non-flush glass panel cover (non-PMMA)

Memory One memory module slot

DDR3-1333MHz single channel support (DDR3-1600 downgrade to 1333)

Supports up to 4096 GB of system RAM

Supports the following configuration: 4096-MB total system memory (4096×1).

Hard drives mSATA SSD

128 GB: 128-GB SSD

Optical drive External USB optical drive (computer USB ports support 2A current)

SATA

12–7 mm tray load

Supports the following external optical drives:

Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive

●

DVD±RW and CD-RW Super Multi Double-Layer Combo Drive

●

Audio and video Single digital microphone

Two integrated stereo speakers

Category Description

Audio and video

(continued)

Ethernet Integrated 10/100/1000 GB network interface card (NIC)

Wireless Integrated WLAN options by way of wireless module

Two WLAN antennas built into display assembly

Supports the following WLAN formats:

External media card

HP Multi-Format Digital Media Reader supports the following digital card formats:

HP TrueVision high-definition webcam (fixed, no tilt, 1280×800 by 30 frames per second)

Intel® Centrino® Wireless-N 1030 + Bluetooth combo w/ *2 antennas (802.11 b/g/n,

●

Bluetooth 3.0)

Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter

●

Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter

●

Push-pull insertion/removal

MultiMediaCard

●

Secure Digital (SD) Card

●

Secure Digital High-Capacity (SDHC) Card

●

Secure Digital Extended Capacity (SDxC) Card

●

Ports

Keyboard/pointing devices

TouchPad with multi-touch gestures

Taps enabled as default

Power requirements

Supports the following batteries:

3-pin AC power

●

Audio-in (mono microphone), supports jack detection

●

Audio-out (stereo headphone), supports jack detection

●

HDMI version 1.3b supporting 1080p, 1920 ×1080 @ 60Hz

●

RJ-45 (Ethernet, includes link and activity lights)

●

USB 3.0 (1 port)

●

USB 2.0 (1 port)

●

97% Duracoat, island-style keyboard, no spill-resistance (in black finish)

Supports the following HP AC adapters:

65-W (non-smart) PFC RC V EM 3-wire HP AC adapter

●

6-cell, 59 WHr 5.4 AH Li-ion battery

●

2 Chapter 1 Product description

Category Description

Operating system Preinstalled:

Windows 7 Home Basic (64- and 32-bit)

●

Windows 7 Home Premium (64- and 32-bit)

●

Windows 7 Professional (64- and 32-bit)

●

Serviceability End-user replaceable part: AC adapter

2 External component identification

Display

Item Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with

(2) Webcam Records video and captures still photographs.

4 Chapter 2 External component identification

wireless local area networks (WLANs).

To use the webcam, select Start > All Programs >

Communication and Chat > CyberLink YouCam.

Item Component Description

(3) Internal display switch Turns off the display or initiates Sleep if the display is

closed while the power is on.

NOTE: The display switch is not visible from the outside

of the computer.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support.

Display

Buttons and other top components

Item Component Description

(1) Internal microphone Records sound.

(2) Power button

When the computer is off, press the button to turn on

●

the computer.

When the computer is on, press the button briefly to

●

initiate Sleep.

When the computer is in the Sleep state, press the

●

button briefly to exit Sleep.

When the computer is in Hibernation

●

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. For more information, refer to Using Sleep or Hibernation, refer to the HP Notebook User Guide.

If the computer has stopped responding and Windows® shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings, select Start >

Control Panel > System and Security > Power Options.

(3) Speakers (2) Produce sound.

6 Chapter 2 External component identification

Keys

Item Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Displays system information when pressed in combination

with the esc key.

(3) Windows logo key Displays the Windows Start menu.

(4) Action keys Execute frequently used system functions.

(5) Windows applications key Displays a shortcut menu for items beneath the pointer.

Keys

Lights

Item Component Description

(1) Power light

(2) Webcam light On: The webcam is in use.

(3) Mute light

(4) Wireless light

(5) Caps lock light On: Caps lock is on.

White: The computer is on.

●

Blinking white: The computer is in the Sleep state.

●

Off: The computer is off or in Hibernation.

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

●

White: An integrated wireless device, such as a

●

wireless local area network (WLAN) device and/or a Bluetooth® device, is on.

Amber: All wireless devices are off.

●

8 Chapter 2 External component identification

TouchPad

Item Component Description

Rear

(1) TouchPad light

(2) TouchPad on/off button Turns the TouchPad on and off.

(3) TouchPad zone Moves the pointer and selects or activates items on

(4) Left TouchPad button Functions like the left button on an external mouse.

(5) Right TouchPad button Functions like the right button on an external mouse.

Component Description

Vent Enables airflow to cool internal components.

On: The TouchPad is off.

●

Off: The TouchPad is on.

●

the screen.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

TouchPad

Left side

Item Component Description

(1) Power connector Connects an AC adapter.

(2) AC adapter/Battery light

(3) RJ-45 (network) jack Connects a network cable.

(4) HDMI port Connects an optional video or audio device, such as a

(5) USB 3.0 port Connects optional USB 3.0 devices and provide

(6) Digital Media Slot Supports the following digital card formats:

White: The computer is connected to external power

●

and the battery is fully charged.

Amber: A battery is charging.

●

Blinking white: The battery charge level is 12% or

●

less (recharge the battery as soon as possible).

Off: The computer is not connected to external

●

power.

high-definition television, or any compatible digital or audio component.

enhanced USB power performance.

NOTE: The USB 3.0 port is also compatible with USB

1.0 and USB 2.0 devices.

Secure Digital (SD) Memory Card

●

Secure Digital Extended Capacity (SDxC) Memory

●

Card

(7) Hard drive light

(8) Power light

10 Chapter 2 External component identification

Secure Digital High Capacity (SDHC) Memory Card

●

Ultra High Speed MultiMediaCard (UHS/MMC)

●

Blinking white: The hard drive is being accessed.

●

NOTE: All references to the hard disk drive in this

guide refer to the solid-state (SSD) drive.

White: The computer is on.

●

Blinking white: The computer is in the Sleep state.

●

Off: The computer is off or in Hibernation.

●

Right side

Item Component Description

(1) USB 2.0 port Connects optional USB devices.

(2) Audio-out (headphone) jack/audio-in

(microphone) jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.

WARNING! To reduce the risk of personal injury,

adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and Environmental Notices.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: The microphone function is operational only

when used with a headphone/microphone unit that has a 4-conductor audio connector.

Right side

Bottom

Item Component Description

(1) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

12 Chapter 2 External component identification

3 Illustrated parts catalog

Service tag

When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag, which is located on the bottom of the computer.

Item Description Function

(1) Product name This is the product name affixed to the front of

the computer.

(2) Serial number (s/n) This is an alphanumeric identifier that is unique to

each product.

(3) Part number/Product number (p/n) This number provides specific information about the

product's hardware components. The part number helps a service technician to determine what components and parts are needed.

(4) Warranty period This number describes the duration of the warranty

period for the computer.

(5) Model description This is the alphanumeric identifier used to locate

documents, drivers, and support for the computer.

Service tag

Computer major components

Item Component Spare part

(1) Display assembly

(2) Keyboard (includes keyboard cable):

14 Chapter 3 Illustrated parts catalog

number

Item Component Spare part

number

In black finish:

For use in Thailand 673656-281

For use in Canada 673656-121

For use in Japan 673656-291

For use in Latin America 673656-161

For use in South Korea 673656-AD1

For use in Taiwan 673656-AB1

For use in the United States 673656-001

For use in the United Kingdom and Singapore 673656–031

For use in France 673656–051

For use in Italy 673656–061

For use in Saudi Arabia 673656–171

For use in Russia 673656–251

For use in the Netherlands 673656–B31

For use in Spain 673656–071

For use in Switzerland 673656–BG1

For use in Denmark, Finland, Norway 673656–DH1

(3) Power button board

NOTE: The top cover spare part kit includes the power button board and cable and the

TouchPad and cable.

(4) Top cover (includes power button board and cable and TouchPad and TouchPad cable): 672357-001

(5) TouchPad button board (includes cable)

NOTE: The top cover spare part kit includes the power button board and cable and the

TouchPad and cable.

(6) Power connector cable (includes bracket) 672361-001

(7) Memory modules (2, PC3, 10600, 1333-MHz):

4 GB 641369-005

(8) Hard drive (does not include the hard drive bracket, connector cable, isolators, or screws.)

128-GB solid-state drive 672616-001

(9) Speakers (includes cables) 672353-001

672357-001

(10) WLAN module:

Intel® Centrino® Wireless-N 1030 + Bluetooth combo w/ *2 antennas (802.11 b/g/n,

Bluetooth 3.0)

Computer major components

631956-005

Item Component Spare part

number

Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-005

Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo AdapterSPS-

WLAN 802.11bgn+BT4 BC HMC 1x1 VAL

(11) RTC battery: 672349–001

(12) System board 672351–001

(13) Fan-Heat sink (includes replacement thermal material) 672355-001

(14) Fan-Heat sink 672354-001

(15) USB/Audio board 672358-001

(16) Battery:

6-cell, 59 WHr 5.4AH Li-ion battery 671602-001

(17) Base enclosure 672356-001

657325-005

672352–001

16 Chapter 3 Illustrated parts catalog

Mass storage devices

Item Component Spare part number

(1) Optical drive:

Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 659941-001

DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 659940-001

(2) Hard drive

128-GB solid-state drive 672616-001

Screws (not illustrated)

Mass storage devices

Miscellaneous parts

Component Spare part number

AC adapter (non-smart):

65-W PFC RC V EM 3-wire AC adapter (non-smart) for use only in India 613149-001

65-W PFC RC V 3-wire AC adapter (non-smart) for use in all countries and regions except India 613149-001

Power cord (3-pin, black, 1.83-m):

For use in Australia 490371-011

For use in Italy 490371-061

For use in Japan 490371-291

For use in North America 490371-001

For use in the People's Republic of China 490371-AA1

For use in South Korea 490371-AD1

For use in Argentina 490371-D01

For use in Taiwan 490371-AB1

For use in Thailand 490371-201

For use in Europe 490371-021

For use in Switzerland 490371–111

For use in the United Kingdom and Singapore 490371–031

Screw Kit 672359-001

18 Chapter 3 Illustrated parts catalog

+ 60 hidden pages