HP Folio 13 Maintenance and Service Guide

HP Folio 13

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Fourth Edition: September 2013

Third Edition: January 2012

Second Edition: December 2011

First Edition: December 2011

Document Part Number: 671934-004

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 4

Display ................................................................................................................................... 4

Buttons and other top components .............................................................................................. 6

Keys ....................................................................................................................................... 7

Lights ...................................................................................................................................... 8

TouchPad ................................................................................................................................ 9

Rear ....................................................................................................................................... 9

Left side ................................................................................................................................ 10

Right side .............................................................................................................................. 11

Bottom .................................................................................................................................. 12

3 Illustrated parts catalog .................................................................................................. 13

Service tag ............................................................................................................................ 13

Computer major components ................................................................................................... 14

Mass storage devices ............................................................................................................. 17

Miscellaneous parts ................................................................................................................ 18

Sequential part number listing .................................................................................................. 19

4 Removal and replacement procedures ............................................................................ 21

Preliminary replacement requirements ....................................................................................... 21

Tools required ......................................................................................................... 21

Service considerations ............................................................................................. 21

Plastic parts ............................................................................................. 21

Cables and connectors ............................................................................. 21

Drive handling ......................................................................................... 22

Grounding guidelines .............................................................................................. 22

Electrostatic discharge damage .................................................................. 22

Packaging and transporting guidelines ........................................ 24

Component replacement procedures ........................................................................................ 26

Service tag ............................................................................................................. 26

Computer feet ......................................................................................................... 27

Base enclosure ........................................................................................................ 27

Keyboard ............................................................................................................... 29

Top cover ............................................................................................................... 31

Power button board ................................................................................................. 33

TouchPad button board ............................................................................................ 34

Battery ................................................................................................................... 35

Display panel ......................................................................................................... 36

WLAN module ........................................................................................................ 38

USB/Audio board ................................................................................................... 40

RTC battery ............................................................................................................ 41

Hard drive ............................................................................................................. 42

Memory module ...................................................................................................... 43

Speakers ................................................................................................................ 44

System board ......................................................................................................... 45

Power connector cable ............................................................................................ 48

Fan/Heat sink ......................................................................................................... 50

5 Setup Utility (BIOS) and System Diagnostics .................................................................... 52

Using Setup Utility .................................................................................................................. 52

Starting Setup Utility ................................................................................................ 52

Changing the language of Setup Utility ...................................................................... 52

Navigating and selecting in Setup Utility .................................................................... 53

Displaying system information ................................................................................... 53

Restoring factory settings in Setup Utility ..................................................................... 54

Exiting Setup Utility ................................................................................................. 54

Updating the BIOS .................................................................................................. 54

Determining the BIOS version .................................................................... 55

Downloading a BIOS update ..................................................................... 55

Using System Diagnostics ........................................................................................................ 56

6 Specifications .................................................................................................................. 57

Computer specifications .......................................................................................................... 57

13.3-inch display specifications ............................................................................................... 58

7 Backup and recovery ...................................................................................................... 59

Restoring the system ............................................................................................................... 60

Creating restore media ........................................................................................................... 60

Performing a system recovery .................................................................................................. 61

Using the dedicated recovery partition ....................................................................... 61

Restoring using the restore media .............................................................................. 62

Changing the computer boot order ............................................................................ 62

Backing up and recovering your information ............................................................................. 62

Using Windows Backup and Restore ......................................................................... 63

Using Windows system restore points ........................................................................ 64

When to create restore points .................................................................... 64

Create a system restore point ..................................................................... 64

Restore to a previous date and time ............................................................ 64

8 Statement of Volatility .................................................................................................... 65

Non-volatile memory usage ..................................................................................................... 67

Questions and answers ........................................................................................................... 70

9 Power cord set requirements .......................................................................................... 71

Requirements for all countries .................................................................................................. 71

Requirements for specific countries and regions ......................................................................... 72

10 Recycling ...................................................................................................................... 74

Index ................................................................................................................................. 75

vii

viii

1 Product description

Category Description

Product Name HP Folio 13 PC

Processors Intel® Core™ i5-2467M 1.6GHz processor SC turbo up to 2.3GHz (3MB L3 cache, dual core 17

Intel® Core™ i3-2367M 1.4 GHz processor (3MB L3 cache, dual 17W)

Chipset Intel® HM65 Express platform controller hub (PCH)

Graphics Intel® HD Graphics 3000 discrete-class graphics. Supports BD and or HD-DVD playback with HD

decode, and DX11 support and HDMI support

Panel 13.3" high-definition (HD) light-emitting diode (LED), BrightView (1366x768) display; (2.85mm)

Shuriken, 200 nits

All display assemblies include 2 wireless local area network (WLAN) antenna cables.

Supports 16:9 wide aspect ratio

Support for non-flush glass panel cover (non-PMMA)

Memory One memory module slot

DDR3-1333MHz single channel support (DDR3-1600 downgrade to 1333)

Supports up to 4096 GB of system RAM

Supports the following configuration: 4096-MB total system memory (4096×1).

Hard drives mSATA SSD

128 GB: 128-GB SSD

Optical drive External USB optical drive (computer USB ports support 2A current)

SATA

12–7 mm tray load

Supports the following external optical drives:

Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive

●

DVD±RW and CD-RW Super Multi Double-Layer Combo Drive

●

Audio and video Single digital microphone

Two integrated stereo speakers

Category Description

Audio and video

(continued)

Ethernet Integrated 10/100/1000 GB network interface card (NIC)

Wireless Integrated WLAN options by way of wireless module

Two WLAN antennas built into display assembly

Supports the following WLAN formats:

External media card

HP Multi-Format Digital Media Reader supports the following digital card formats:

HP TrueVision high-definition webcam (fixed, no tilt, 1280×800 by 30 frames per second)

Intel® Centrino® Wireless-N 1030 + Bluetooth combo w/ *2 antennas (802.11 b/g/n,

●

Bluetooth 3.0)

Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter

●

Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter

●

Push-pull insertion/removal

MultiMediaCard

●

Secure Digital (SD) Card

●

Secure Digital High-Capacity (SDHC) Card

●

Secure Digital Extended Capacity (SDxC) Card

●

Ports

Keyboard/pointing devices

TouchPad with multi-touch gestures

Taps enabled as default

Power requirements

Supports the following batteries:

3-pin AC power

●

Audio-in (mono microphone), supports jack detection

●

Audio-out (stereo headphone), supports jack detection

●

HDMI version 1.3b supporting 1080p, 1920 ×1080 @ 60Hz

●

RJ-45 (Ethernet, includes link and activity lights)

●

USB 3.0 (1 port)

●

USB 2.0 (1 port)

●

97% Duracoat, island-style keyboard, no spill-resistance (in black finish)

Supports the following HP AC adapters:

65-W (non-smart) PFC RC V EM 3-wire HP AC adapter

●

6-cell, 59 WHr 5.4 AH Li-ion battery

●

2 Chapter 1 Product description

Category Description

Operating system Preinstalled:

Windows 7 Home Basic (64- and 32-bit)

●

Windows 7 Home Premium (64- and 32-bit)

●

Windows 7 Professional (64- and 32-bit)

●

Serviceability End-user replaceable part: AC adapter

2 External component identification

Display

Item Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with

(2) Webcam Records video and captures still photographs.

4 Chapter 2 External component identification

wireless local area networks (WLANs).

To use the webcam, select Start > All Programs >

Communication and Chat > CyberLink YouCam.

Item Component Description

(3) Internal display switch Turns off the display or initiates Sleep if the display is

closed while the power is on.

NOTE: The display switch is not visible from the outside

of the computer.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support.

Display

Buttons and other top components

Item Component Description

(1) Internal microphone Records sound.

(2) Power button

When the computer is off, press the button to turn on

●

the computer.

When the computer is on, press the button briefly to

●

initiate Sleep.

When the computer is in the Sleep state, press the

●

button briefly to exit Sleep.

When the computer is in Hibernation

●

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. For more information, refer to Using Sleep or Hibernation, refer to the HP Notebook User Guide.

If the computer has stopped responding and Windows® shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings, select Start >

Control Panel > System and Security > Power Options.

(3) Speakers (2) Produce sound.

6 Chapter 2 External component identification

Keys

Item Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Displays system information when pressed in combination

with the esc key.

(3) Windows logo key Displays the Windows Start menu.

(4) Action keys Execute frequently used system functions.

(5) Windows applications key Displays a shortcut menu for items beneath the pointer.

Keys

Lights

Item Component Description

(1) Power light

(2) Webcam light On: The webcam is in use.

(3) Mute light

(4) Wireless light

(5) Caps lock light On: Caps lock is on.

White: The computer is on.

●

Blinking white: The computer is in the Sleep state.

●

Off: The computer is off or in Hibernation.

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

●

White: An integrated wireless device, such as a

●

wireless local area network (WLAN) device and/or a Bluetooth® device, is on.

Amber: All wireless devices are off.

●

8 Chapter 2 External component identification

TouchPad

Item Component Description

Rear

(1) TouchPad light

(2) TouchPad on/off button Turns the TouchPad on and off.

(3) TouchPad zone Moves the pointer and selects or activates items on

(4) Left TouchPad button Functions like the left button on an external mouse.

(5) Right TouchPad button Functions like the right button on an external mouse.

Component Description

Vent Enables airflow to cool internal components.

On: The TouchPad is off.

●

Off: The TouchPad is on.

●

the screen.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

TouchPad

Left side

Item Component Description

(1) Power connector Connects an AC adapter.

(2) AC adapter/Battery light

(3) RJ-45 (network) jack Connects a network cable.

(4) HDMI port Connects an optional video or audio device, such as a

(5) USB 3.0 port Connects optional USB 3.0 devices and provide

(6) Digital Media Slot Supports the following digital card formats:

White: The computer is connected to external power

●

and the battery is fully charged.

Amber: A battery is charging.

●

Blinking white: The battery charge level is 12% or

●

less (recharge the battery as soon as possible).

Off: The computer is not connected to external

●

power.

high-definition television, or any compatible digital or audio component.

enhanced USB power performance.

NOTE: The USB 3.0 port is also compatible with USB

1.0 and USB 2.0 devices.

Secure Digital (SD) Memory Card

●

Secure Digital Extended Capacity (SDxC) Memory

●

Card

(7) Hard drive light

(8) Power light

10 Chapter 2 External component identification

Secure Digital High Capacity (SDHC) Memory Card

●

Ultra High Speed MultiMediaCard (UHS/MMC)

●

Blinking white: The hard drive is being accessed.

●

NOTE: All references to the hard disk drive in this

guide refer to the solid-state (SSD) drive.

White: The computer is on.

●

Blinking white: The computer is in the Sleep state.

●

Off: The computer is off or in Hibernation.

●

Right side

Item Component Description

(1) USB 2.0 port Connects optional USB devices.

(2) Audio-out (headphone) jack/audio-in

(microphone) jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.

WARNING! To reduce the risk of personal injury,

adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and Environmental Notices.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: The microphone function is operational only

when used with a headphone/microphone unit that has a 4-conductor audio connector.

Right side

Bottom

Item Component Description

(1) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

12 Chapter 2 External component identification

3 Illustrated parts catalog

Service tag

When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag, which is located on the bottom of the computer.

Item Description Function

(1) Product name This is the product name affixed to the front of

the computer.

(2) Serial number (s/n) This is an alphanumeric identifier that is unique to

each product.

(3) Part number/Product number (p/n) This number provides specific information about the

product's hardware components. The part number helps a service technician to determine what components and parts are needed.

(4) Warranty period This number describes the duration of the warranty

period for the computer.

(5) Model description This is the alphanumeric identifier used to locate

documents, drivers, and support for the computer.

Service tag

Computer major components

Item Component Spare part

(1) Display assembly

(2) Keyboard (includes keyboard cable):

14 Chapter 3 Illustrated parts catalog

number

Item Component Spare part

number

In black finish:

For use in Thailand 673656-281

For use in Canada 673656-121

For use in Japan 673656-291

For use in Latin America 673656-161

For use in South Korea 673656-AD1

For use in Taiwan 673656-AB1

For use in the United States 673656-001

For use in the United Kingdom and Singapore 673656–031

For use in France 673656–051

For use in Italy 673656–061

For use in Saudi Arabia 673656–171

For use in Russia 673656–251

For use in the Netherlands 673656–B31

For use in Spain 673656–071

For use in Switzerland 673656–BG1

For use in Denmark, Finland, Norway 673656–DH1

(3) Power button board

NOTE: The top cover spare part kit includes the power button board and cable and the

TouchPad and cable.

(4) Top cover (includes power button board and cable and TouchPad and TouchPad cable): 672357-001

(5) TouchPad button board (includes cable)

NOTE: The top cover spare part kit includes the power button board and cable and the

TouchPad and cable.

(6) Power connector cable (includes bracket) 672361-001

(7) Memory modules (2, PC3, 10600, 1333-MHz):

4 GB 641369-005

(8) Hard drive (does not include the hard drive bracket, connector cable, isolators, or screws.)

128-GB solid-state drive 672616-001

(9) Speakers (includes cables) 672353-001

672357-001

(10) WLAN module:

Intel® Centrino® Wireless-N 1030 + Bluetooth combo w/ *2 antennas (802.11 b/g/n,

Bluetooth 3.0)

Computer major components

631956-005

Item Component Spare part

number

Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-005

Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo AdapterSPS-

WLAN 802.11bgn+BT4 BC HMC 1x1 VAL

(11) RTC battery: 672349–001

(12) System board 672351–001

(13) Fan-Heat sink (includes replacement thermal material) 672355-001

(14) Fan-Heat sink 672354-001

(15) USB/Audio board 672358-001

(16) Battery:

6-cell, 59 WHr 5.4AH Li-ion battery 671602-001

(17) Base enclosure 672356-001

657325-005

672352–001

16 Chapter 3 Illustrated parts catalog

Mass storage devices

Item Component Spare part number

(1) Optical drive:

Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 659941-001

DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 659940-001

(2) Hard drive

128-GB solid-state drive 672616-001

Screws (not illustrated)

Mass storage devices

Miscellaneous parts

Component Spare part number

AC adapter (non-smart):

65-W PFC RC V EM 3-wire AC adapter (non-smart) for use only in India 613149-001

65-W PFC RC V 3-wire AC adapter (non-smart) for use in all countries and regions except India 613149-001

Power cord (3-pin, black, 1.83-m):

For use in Australia 490371-011

For use in Italy 490371-061

For use in Japan 490371-291

For use in North America 490371-001

For use in the People's Republic of China 490371-AA1

For use in South Korea 490371-AD1

For use in Argentina 490371-D01

For use in Taiwan 490371-AB1

For use in Thailand 490371-201

For use in Europe 490371-021

For use in Switzerland 490371–111

For use in the United Kingdom and Singapore 490371–031

Screw Kit 672359-001

18 Chapter 3 Illustrated parts catalog

Sequential part number listing

Spare part number Description

490371-001 Power cord for use in North America (3-pin, black, 1.83-m)

490371-011 Power cord for use in Australia (3-pin, black, 1.83-m)

490371-021 Power cord for use in Europe (3-pin, black, 1.83-m)

490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)

490371-061 Power cord for use in Italy (3-pin, black, 1.83-m)

490371–111 Power cord for use in Switzerland (3-pin, black, 1.83-m)

490371-201 Power cord for use in Thailand (3-pin, black, 1.83-m)

490371-291 Power cord for use in Japan (3-pin, black, 1.83-m)

490371-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)

490371-AB1 Power cord for use in Taiwan (3-pin, black, 1.83-m)

490371-AD1 Power cord for use in South Korea (3-pin, black, 1.83-m)

490371-D01 Power cord for use in Argentina (3-pin, black, 1.83-m)

613149-001 AC Adapter (non-smart) RC V 3-wire for use in all countries and regions except India

631956–005 Intel® Centrino® Wireless-N 1030 + Bluetooth combo w/ *2 antennas (802.11 b/g/n, Bluetooth

3.0)

641369-005 4-GB memory module (PC3, 10600, 1333-MHz)

655795-005 Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter

657325-005 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter

659940–001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive

659941–001 Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive

671602-001 6-cell, 59 WHr 5.4AH Li-ion battery

672349-001 RTC battery for use only with computer models without WWAN capability

672350-001 Display assembly for use with computer models equipped with WLAN only capability in black finish

(includes WLAN antenna cable and transceivers)

672351–001 System board for use only with computer models equipped with an Intel 1.4 GHz processor

(includes processor and replacement thermal material)

672352–001 System board for use only with computer models equipped with an Intel 1.6 GHz processor

(includes processor and replacement thermal material)

672353-001 Speaker Kit (includes left and right speakers and cable)

672354-001 Fan-Heat sink

672355–001 Fan-Heat sink (includes replacement thermal material)

672356-001 Base enclosure

Sequential part number listing

Spare part number Description

672357-001 Top cover in black finish (includes power button board and cable and TouchPad and

TouchPad cable)

672358-001 USB/Audio board

672359-001 Screw Kit

672361-001 Power connector cable (includes bracket)

672362-001 Thermal pad

672363-001 Rubber Kit (includes two rear corner covers and four rubber feet)

672616-001 128-GB solid-state drive only (does not include bracket, connector cable, isolators, or screws)

673656-001 Keyboard in black finish for use in the United States (includes keyboard cable)

673656–031 Keyboard in black finish for use in the United Kingdom and Singapore (includes keyboard cable)

673656–051 Keyboard in black finish for use in France (includes keyboard cable)

673656–061 Keyboard in black finish for use in Italy (includes keyboard cable)

673656–071 Keyboard in black finish for use in Spain (includes keyboard cable)

673656-121 Keyboard in black finish for use in Canada (includes keyboard cable)

673656-161 Keyboard in black finish for use in Latin America (includes keyboard cable)

673656–171 Keyboard in black finish for use in Saudi Arabia (includes keyboard cable)

673656–251 Keyboard in black finish for use in Russia (includes keyboard cable)

673656-281 Keyboard in black finish for use in Thailand (includes keyboard cable)

673656-291 Keyboard in black finish for use in Japan (includes keyboard cable)

673656-AB1 Keyboard in black finish for use in Taiwan (includes keyboard cable)

673656-AD1 Keyboard in black finish for use in South Korea (includes keyboard cable)

673656–B31 Keyboard in black finish for use in The Netherlands (includes keyboard cable)

673656–BG1 Keyboard in black finish for use in Switzerland (includes keyboard cable)

673656–DH1 Keyboard in black finish for use in Denmark, Finland, Norway (includes keyboard cable)

20 Chapter 3 Illustrated parts catalog

4 Removal and replacement

procedures

Preliminary replacement requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

●

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use

care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations

during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

Preliminary replacement requirements

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

22 Chapter 4 Removal and replacement procedures

CAUTION: To prevent damage to the computer when you are removing or installing internal

components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Preliminary replacement requirements

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or

●

nonconductive foam.

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that

●

mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools

●

and equipment.

Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static-

●

safe materials.

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids

●

and Styrofoam.

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle

●

these items only at static-free workstations.

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

●

24 Chapter 4 Removal and replacement procedures

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps

●

with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)

●

can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

●

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Preliminary replacement requirements

Component replacement procedures

This chapter provides removal and replacement procedures.

There are as many as 77 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

Service tag

When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag, which is found on the bottom of the computer.

Item Component Description

(1) Product name This is the product name affixed to the front of

(2) Serial number (s/n) This is an alphanumeric identifier that is unique to

(3) Part number/Product number (p/n) This number provides specific information about the

(4) Warranty period This number describes the duration of the warranty

(5) Model description This is the alphanumeric identifier used to locate

26 Chapter 4 Removal and replacement procedures

the computer.

each product.

product’s hardware components. The part number helps a service technician determine what components and parts are needed.

period for the computer.

documents, drivers, and support for the computer.

Computer feet

The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. All 4 feet are available in the Rubber Kit, spare part number 672363-001.

Remove the four rubber feet from the base enclosure.

▲

Base enclosure

Description Spare part number

Base enclosure 672356–001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

Remove the base enclosure screws:

Component replacement procedures

Turn the computer face down, remove the 16 Phillips PM 2.0×6 screws, and remove the base

▲

enclosure screws.

CAUTION: Before removing the base enclosure screws, do not use a pressure of more than 3.0

kgf-cm screw torque for the 3 Phillips PM 2.0x6.0 screws in the following locations:

28 Chapter 4 Removal and replacement procedures

Keyboard

NOTE: The keyboard spare part kit includes a keyboard cable.

For use in country or region: Spare part number: For use in country or region: Spare part number:

Keyboard in black finish:

For use in the United States 673656-001 For use in Latin America 673656-161

For use in Canada 673656-121 For use in Thailand 673656-281

For use in Japan 673656-291 For use in Taiwan 673656-AB1

For use in South Korea 673656–AD1 For use in the United Kingdom and

Singapore

For use in France 673656–051 For use in Italy 673656–061

For use in Saudi Arabia 673656–171 For use in Russia 673656–251

For use in The Netherlands 673656–B31 For use in Switzerland 673656–BG1

For use in Denmark, Finland, Norway

673656–DH1 For use in Spain 673656–071

673656–031

Before removing the keyboard, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the base enclosure screws (see

Base enclosure on page 27).

Remove the keyboard:

1. Turn the computer right-side up with the front facing you.

2. Partially open the computer.

3. At the right side of the computer, insert a screwdriver or similar thin tool into the top cover release

area, pressing upwards until the top cover starts to disengage from the computer.

Component replacement procedures

4. Lift the right side of the top cover, and then press upwards behind the Backspace key to release

the keyboard from the top cover.

5. Lift the rear edge of the keyboard, gently swing the keyboard forward slightly, and disconnect the

keyboard's zero insertion force (ZIF) cable (1).

6. Disconnect the keyboard light cable (2) .

7. Remove the keyboard (3).

Reverse this procedure to install the keyboard.

30 Chapter 4 Removal and replacement procedures

Top cover

NOTE: The top cover spare part kit includes the power button board and cable and the TouchPad

and cable.

Description Spare part number

Top cover 672357-001

Before removing the top cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

the computer on, and then shut it down through the operating system.

and then unplugging the AC adapter from the computer.

4. Remove the base enclosure screws (see

5. Remove the keyboard (see

Keyboard on page 29).

When replacing the top cover, be sure that the TouchPad button board and cable (see

Base enclosure on page 27).

TouchPad button board on page 34) are removed from the defective top cover and installed on the replacement

top cover.

Remove the top cover:

1. Turn the computer right-side up, with the front toward you.

2. Open the computer.

Component replacement procedures

3. Disconnect the following cables:

(1) Power button board cable

(2) TouchPad button board cable

4. Lift the rear edge of the top cover until the left and right sides disengage from the base enclosure,

and remove the top cover.

Reverse this procedure to install the top cover.

32 Chapter 4 Removal and replacement procedures

Power button board

Description Spare part number

Power button board 672357-001

Before removing the Power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the base enclosure screws (see

5. Remove the keyboard (see

6. Remove the top cover (see

Keyboard on page 29).

Top cover on page 31).

7. Disconnect the battery cable (see

Base enclosure on page 27).

Battery on page 35).

Remove the Power button board and cable:

1. Turn the top cover upside down, with the back edge toward you.

2. Remove the 2 Phillips PM 2.0x3x0 screws securing the Power button board to the top cover (1).

3. Remove the Power button board (2).

NOTE: The Power button board's cable is attached to the board.

Component replacement procedures

TouchPad button board

Description Spare part number

TouchPad button board (includes cable) 672357-001

Before removing the TouchPad button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the base enclosure screws (see

5. Remove the keyboard (see

6. Remove the top cover (see

Keyboard on page 29).

Top cover on page 31).

Base enclosure on page 27).

Remove the TouchPad button board and cable:

1. Turn the top cover upside down, with the back edge toward you.

2. Remove the 5 Phillips PM 2.0×3.8 screws (1) that secure the TouchPad button board to the

top cover.

3. Remove the TouchPad bracket (2).

4. Remove the TouchPad button board and cable (3).

Reverse this procedure to install the TouchPad button board and cable.

34 Chapter 4 Removal and replacement procedures

Battery

Description Spare part number

6-cell, 59 WHr 5.4AH Li-ion battery 671602-001

Before removing the battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the base enclosure screws (see

5. Remove the keyboard (see

6. Remove the top cover (see

Keyboard on page 29).

Top cover on page 31).

Base enclosure on page 27).

Remove the battery:

1. Turn the computer right-side up, with the front toward you.

2. Disconnect the battery cable.

3. Remove the 2 Phillips PM 2.0×3.0 screws that secure the battery to the computer (1).

Component replacement procedures

4. Support the display panel while lifting the battery slightly, and then slide it forward (2). Remove

the battery from the computer (3).

CAUTION: Make sure that you balance the battery carefully so that it is not damaged.

Reverse this procedure to install the battery.

Display panel

Description Spare part number

13.3-in, LED, BrightView SVA display panel 672350-001

Before removing the display panel, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the base enclosure screws (see

5. Remove the keyboard (see

6. Remove the top cover (see

Base enclosure on page 27).

Keyboard on page 29).

Top cover on page 31).

7. Disconnect the battery cable (see

Battery on page 35).

36 Chapter 4 Removal and replacement procedures

Remove the display panel:

1. Turn the computer right-side up, with the front toward you.

2. Open the computer.

3. Disconnect the display panel cable from the system board (1).

4. Disconnect the USB/Audio board cable from the system board (2).

5. Disconnect the #1 and #2 WLAN antenna cables from the WLAN module (3).

NOTE: The #1 WLAN antenna cable is connected to the WLAN module #1 terminal. The #2

WLAN antenna cable is connected to the WLAN module #2 terminal. For more information, see

WLAN module on page 38,

6. Ensure that the cables are released from the routing clips, the interior computer channels, and the

right speaker clips (4).

7. Remove the 5 screws (1) securing the display panel to the computer. There are 3 screws on the

left hinge and 2 screws on the right hinge.

NOTE: Support the display panel as you are removing the screws.

Component replacement procedures

8. Lift and remove the display panel (2).

Reverse this procedure to install the display panel.

WLAN module

Description Spare part number

Intel® Centrino® Wireless-N 1030 + Bluetooth combo w/ *2 antennas (802.11 b/g/n, Bluetooth

3.0)

Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001

Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless

module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

631956-001

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

38 Chapter 4 Removal and replacement procedures

4. Remove the base enclosure screws (see Base enclosure on page 27).

5. Remove the keyboard (see

6. Remove the top cover (see

7. Disconnect the battery cable (see

Remove the WLAN module:

1. Disconnect the USB/Audio board cable from the system board (1).

2. Disconnect the #1 and #2 WLAN antenna cables from the WLAN module.

NOTE: The #1 WLAN antenna cable is connected to the WLAN module #1 terminal. The #2

WLAN antenna cable is connected to the WLAN module #2 terminal.

3. Remove the Phillips PM 2.0×2.5 screw (3) that secures the WLAN module to the system board.

(The WLAN module tilts up.)

4. Remove the WLAN module by pulling the module away from the slot at an angle (4).

NOTE: WLAN modules are designed with a notch (5) to prevent incorrect insertion into the

memory module slot.

Keyboard on page 29).

Top cover on page 31).

Battery on page 35).

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves must be installed on the antenna connectors.

Component replacement procedures

USB/Audio board

Description Spare part number

USB/Audio board 672358–001

Before removing the USB/Audio board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the base enclosure screws (see

5. Remove the keyboard (see

6. Remove the top cover (see

Keyboard on page 29).

Top cover on page 31).

7. Disconnect the battery cable (see

Base enclosure on page 27).

Battery on page 35).

Remove the USB/Audio board:

1. Disconnect the USB/Audio board cable from the system board (1)

2. Disconnect the Phillips PM 2.0x2.0 screw securing the USB/Audio board (2).

3. Remove the USB/Audio board (3).

40 Chapter 4 Removal and replacement procedures

RTC battery

Description Spare part number

RTC battery 672349-001

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the base enclosure screws (see

5. Remove the keyboard (see

6. Remove the top cover (see

Keyboard on page 29).

Top cover on page 31).

7. Disconnect the battery cable (see

Base enclosure on page 27).

Battery on page 35).

Remove the RTC battery:

1. Disconnect the RTC battery cable from the system board (1).

2. Remove the RTC battery (2). Use a thin, non-conductive tool to remove the RTC battery from the

socket on the system board. (The RTC battery is also attached to the system board with doublesided tape.)

Reverse this procedure to install the RTC battery on computer models. When installing the RTC battery, make sure the “+” sign faces up.

Component replacement procedures

Hard drive

Description Spare part number

128-GB mSATA solid-state drive (SSD) 672616-001

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the base enclosure screws (see

5. Remove the keyboard (see

6. Remove the top cover (see

Keyboard on page 29).

Top cover on page 31).

7. Disconnect the battery cable (see

Base enclosure on page 27).

Battery on page 35).

Remove the hard drive:

1. Remove the 2 Phillips PM 2.0×2.5 screws (1) that secure the hard drive to the computer. (The

hard drive tilts up.)

2. Pull the hard drive to the right(2).

3. Remove the hard drive (3).

Reverse this procedure to reassemble and install the hard drive.

42 Chapter 4 Removal and replacement procedures

Memory module

Description Spare part number

4-GB memory module (PC3, 10600, 1333-MHz) 641369-001

Before removing a memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the base enclosure screws (see

5. Remove the keyboard (see

6. Remove the top cover (see

Keyboard on page 29).

Top cover on page 31).

7. Disconnect the battery cable (see

Base enclosure on page 27).

Battery on page 35).

Remove the memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the

memory module. (The memory module tilts up.)

CAUTION: To prevent damage to the memory module, hold it by the edges only. Do not touch

the components on the memory module.

2. Slide the memory module forward (2).

Component replacement procedures

3. Remove the memory module (3).

Reverse this procedure to install a memory module.

Speakers

Description Spare part number

Speaker Kit (includes left and right speakers and cable) 672353-001

Before removing the speakers, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

4. Remove the base enclosure screws (see

5. Remove the keyboard (see

6. Remove the top cover (see

7. Disconnect the battery cable (see

the computer on, and then shut it down through the operating system.

and then unplugging the AC adapter from the computer.

Base enclosure on page 27).

Keyboard on page 29).

Top cover on page 31).

Battery on page 35).

Remove the speakers:

1. Turn the computer, with the front edge toward you.

2. Release the speaker cables from the clips (1).

44 Chapter 4 Removal and replacement procedures

3. Release the 2 Phillips PM 2.0×3.0 screws securing each speaker. (2)

4. Remove the speakers and cables (3).

Reverse this procedure to install the speakers.

System board

NOTE: The system board spare part kit includes replacement thermal material.

Description Spare part number

For use only with computer models equipped with an Intel 1.4 GHz processor, but not WWAN capability (includes replacement thermal material)

For use only with computer models equipped with an Intel 1.6 GHz processor but not WWAN capability (includes replacement thermal material)

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the base enclosure screws (see

672351-001

672352-001

Base enclosure on page 27).

5. Remove the keyboard (see

6. Remove the top cover (see

Keyboard on page 29),

Top cover on page 31).

Component replacement procedures

7. Remove the battery (see Battery on page 35).

8. Remove the WLAN module (see

9. Remove the hard drive (see

10. Disconnect the display panel cable from the system board (see

11. Remove the speaker (see

12. Remove the power connector and cable (see

13. Remove the USB/Audio and cable (see USB/Audio).

When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board:

RTC battery (see

●

Memory module (see

●

Power connector cable (see

●

Fan (see

●

Heat sink (see

●

WLAN module see (

●

Fan/Heat sink on page 50)

RTC battery on page 41)

Fan/Heat sink on page 50)

Speakers on page 44).

Memory module on page 43)

WLAN module on page 38).

Hard drive on page 42).

Display panel on page 36).

Power connector cable on page 48).

Power connector cable on page 48)

Hard drive (see

●

USB/Audio (see USB/Audio)

●

Display panel cable (see

●

Hard drive on page 42).

Display panel on page 36).

46 Chapter 4 Removal and replacement procedures

Remove the system board:

1. Remove the 4 Phillips PM 2.0×2.0 system board screws.

2. Lift the right side of the system board (1) until it rests at an angle.

3. Remove the system board (2) by sliding it up and to the right at an angle.

Reverse this procedure to install the system board.

Component replacement procedures

Power connector cable

Description Spare part number

Power connector cable (includes bracket) 672361–001

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the base enclosure screws (see

5. Remove the keyboard (see

6. Remove the top cover (see

7. Remove the display panel (see

Keyboard on page 29).

Top cover on page 31).

Display panel on page 36).

8. Disconnect the battery cable (see

9. Remove the speakers (see

Speakers on page 44)

Base enclosure on page 27).

Battery on page 35).

Remove the power connector cable:

1. Turn the computer, with the right side toward you.

2. Disconnect the power connector cable (1) from the system board.

3. Remove the double-sided tape (2) from the power connector.

4. Remove the power connector cable (3).

48 Chapter 4 Removal and replacement procedures

Reverse this procedure to install the power connector cable and bracket.

Component replacement procedures

Fan/Heat sink

Description Spare part number

Fan 672354-001

Heat sink 672355-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of

the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

Before removing the fan, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the base enclosure screws (see

5. Remove the keyboard (see

6. Remove the top cover (see

Keyboard on page 29).

Top cover on page 31).

7. Disconnect the battery cable (see

Base enclosure on page 27).

Battery on page 35),

Remove the fan:

1. Turn the computer, with the front toward you.

2. Disconnect the fan cable (1) from the system board.

3. Remove the 4 Phillips PM 2.0×3.0 screws securing the heat sink (2), and the 2 Phillips PM

2.0×3.0 screws securing the fan (3).

50 Chapter 4 Removal and replacement procedures

4. Remove the fan and heat sink (4).

5. Remove the double–sided tape securing the fan to the heat sink (1) and remove the fan (2).

Reverse this procedure to install the fan and the heat sink.

Component replacement procedures

5 Setup Utility (BIOS) and System

Diagnostics

Using Setup Utility

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Setup Utility. Errors can prevent the computer from

operating properly.

Starting Setup Utility

NOTE: An external keyboard or mouse connected to a USB port can be used with Setup Utility only if

USB legacy support is enabled.

To start Setup Utility, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Setup Utility.

Changing the language of Setup Utility

1. Start Setup Utility.

2. Use the arrow keys to select System Configuration > Language, and then press enter.

3. Use the arrow keys to select a language, and then press enter.

4. When a confirmation prompt with your language selected is displayed, press enter.

5. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving

Changes, and then press enter.

Your change takes effect immediately.

52 Chapter 5 Setup Utility (BIOS) and System Diagnostics

Navigating and selecting in Setup Utility

To navigate and select in Setup Utility, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then

●

press enter, or use a pointing device to click the item.

To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the

●

screen, or use the up arrow key or the down arrow key.

To close open dialog boxes and return to the main Setup Utility screen, press esc, and then

●

follow the on-screen instructions.

2. Press f10 to enter Setup Utility.

To exit Setup Utility menus, choose one of the following methods:

To exit Setup Utility menus without saving your changes, press the esc key, and then follow the on-

●

screen instructions.

– or –

Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.

To save your changes and exit Setup Utility menus, press f10, and then follow the on-

●

screen instructions.

– or –

Use the tab key and the arrow keys to select Exit > Exit Saving Changes, and then press enter.

Your changes go into effect when the computer restarts.

Displaying system information

1. Start Setup Utility.

2. Select the Main menu. System information such as the system time and date, and identification

information about the computer is displayed.

3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit

Discarding Changes, and then press enter.

Using Setup Utility

Restoring factory settings in Setup Utility

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Setup Utility to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Setup Utility.

3. Use the arrow keys to select Exit > Load Setup Defaults.

4. Follow the on-screen instructions.

5. To save your changes and exit, press f10, and then follow the on-screen instructions.

– or –

Use the arrow keys to select Exit > Exit Saving Changes, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the

factory settings.

Exiting Setup Utility

To exit Setup Utility and save your changes from the current session:

●

If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Saving Changes, and then press enter.

To exit Setup Utility without saving your changes from the current session:

●

If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.

Updating the BIOS

Updated versions of the BIOS may be available on the HP Web site.

Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

54 Chapter 5 Setup Utility (BIOS) and System Diagnostics

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn

+esc (if you are already in Windows) or by using Setup Utility.

1. Start Setup Utility (BIOS).

2. Use the arrow keys to select Main.

3. To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to

select Exit > Exit Discarding Changes, and then press enter.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep or Hibernation.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Windows 7—Select Start > Help and Support > Maintain.

Windows XP—Select Start > Help and Support, and then select the software and

drivers update.

2. Follow the on-screen instructions to identify your computer and access the BIOS update you want

to download.

3. At the download area, follow these steps:

a. Identify the BIOS update that is later than the BIOS version currently installed on your

computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive. Make a note

of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

Using Setup Utility

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:

1. Windows 7—Open Windows Explorer by selecting Start > Computer.

Windows XP—Open Windows Explorer by selecting Start > My Computer.

2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS

installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in System Diagnostics:

Start-up test—This test analyzes the main computer components that are required to start

●

the computer.

Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up

●

test does not detect.

Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all

●

data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector.

Memory test—This test analyzes the physical condition of the memory modules. If it reports an

●

error, replace the memory modules immediately.

Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP

●

support to report the issue and purchase a replacement battery.

You can also view system information and error logs in the System Diagnostics window.

To start System Diagnostics:

1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is

displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2.

2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostics test while it is running, press esc.

56 Chapter 5 Setup Utility (BIOS) and System Diagnostics

6 Specifications

Computer specifications

Metric U.S.

Dimensions

Width 29.16 cm 11.48 in

Depth 2.15 cm 8.46 in

Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in

Weight

With 6-cell battery 1.60 kg 3.53 lb

With 3-cell battery 1.46 kg 3.22 lb

Input power

Operating voltage and current 18.5 V dc @ 3.5 A - 65 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this

range of temperatures.

Computer specifications

13.3-inch display specifications

Metric U.S.

Dimensions

Height 16.50 cm 6.50 in

Width 25.34 cm 11.60 in

Diagonal 33.66 cm 13.30 in

Number of colors 262,144

Contrast ratio 200:1 (typical)

Brightness 200 nits (typical)

Pixel resolution

Pitch 0.197 mm × 0.197 mm

Format 1366 × 768

Configuration RGB vertical stripe

Backlight LED

Character display 80 × 25

Total power consumption 2.0 W

Viewing angle ±65° horizontal, ±50° vertical (typical)

58 Chapter 6 Specifications

7 Backup and recovery

Your computer includes tools provided by the operating system and HP to help you safeguard your information and restore it if ever needed.

This chapter provides information on the following topics:

Creating a set of recovery discs or a recovery flash drive (HP Recovery Manager software feature)

●

Performing a system restore (from the partition, recovery discs, or a recovery flash drive)

●

Backing up your information

●

Recovering a program or driver

●

Restoring the system

If the computer hard drive fails, you must use a set of recovery discs or a recovery flash drive to restore your system to its factory image. Ideally, you have already used HP Recovery Manager to create these tools immediately after software setup.

NOTE: All references to the hard disk drive in this guide refer to the solid-state (SSD) drive

For issues other than hard drive failure, you can restore your system by using the HP Recovery partition, rather than by using recovery discs or a recovery flash drive. To check for the presence of a recovery partition, click Start, right-click Computer, click Manage, and then click Disk Management. If the recovery partition is present, a Recovery drive is listed in the window.

CAUTION: HP Recovery Manager (partition or discs/flash drive) restores only software that was

preinstalled at the factory. Software not provided with this computer must be reinstalled manually.

Creating restore media

HP recommends that you create either a set of recovery discs or a recovery flash drive so that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools. Create these discs or the flash drive after setting up the computer for the first time.

NOTE: HP Recovery Manager allows the creation of only one set of recovery discs or one recovery

flash drive. Handle these recovery tools carefully, and keep them in a safe place.

NOTE: You can use an optional external optical drive (purchased separately) to create recovery

discs, or you can purchase recovery discs for your computer from the HP Web site. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

Guidelines:

Purchase high-quality DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs.

●

NOTE: Read-write discs, such as CD-RW, DVD±RW, double-layer DVD±RW, and BD-RE

(rewritable Blu-ray) discs, are not compatible with the HP Recovery Manager software.

The computer must be connected to AC power during this process.

●

Only one set of recovery discs or one recovery flash drive can be created per computer.

●

NOTE: If you are creating recovery discs, number each disc before inserting it into an optional

external optical drive (purchased separately).

If necessary, you can exit the program before you have finished creating the recovery discs or

●

recovery flash drive. The next time you open HP Recovery Manager, you will be prompted to continue the backup creation process.

60 Chapter 7 Backup and recovery

To create a set of recovery discs or a recovery flash drive:

1. Select Start > All Programs > Security and Protection > HP Recovery Manager > HP

Recovery Media Creation.

2. Follow the on-screen instructions.

Performing a system recovery

HP Recovery Manager software allows you to repair or restore the computer to its original factory state. HP Recovery Manager works from recovery discs, a recovery flash drive, or from a dedicated recovery partition on the hard drive.

NOTE: A system restore must be performed if the computer hard drive fails or if all attempts to correct

any functional computer issues fail. A system restore should be used as a final attempt to correct computer issues.

Note the following when performing a system restore:

You can restore only the system that you have previously backed up. HP recommends that you use

●

HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon as you set up the computer.

Windows has its own built-in repair features, such as System Restore. If you have not already tried

●

these features, try them before using HP Recovery Manager to restore your system.

HP Recovery Manager restores only software that was installed at the factory. For software not

●

provided with this computer, you must either download the software from the manufacturer's Web site or reinstall the software from the disc provided by the manufacturer using an optional external optical drive (purchased separately).

Using the dedicated recovery partition

When using the dedicated recovery partition, there is an option to back up pictures, music and other audio, videos and movies, recorded TV shows, documents, spreadsheets and presentations, e-mails, Internet favorites and settings during this process.

To restore the computer from the recovery partition, follow these steps:

1. Access HP Recovery Manager in either of the following ways:

Select Start > All Programs > Security and Protection > HP Recovery

●

Manager > HP Recovery Manager.

– or –

Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

●

Menu” message is displayed at the bottom of the screen. Then, press f11 while the “F11 (System Recovery)” message is displayed on the screen.

2. Click System Recovery in the HP Recovery Manager window.

3. Follow the on-screen instructions.

Performing a system recovery

Restoring using the restore media

1. If possible, back up all personal files.

2. Insert the first recovery disc into an optional external optical drive (purchased separately), and

then restart the computer.

– or –

Insert the recovery flash drive into a USB port on your computer, and then restart the computer.

NOTE: If the computer does not automatically restart in the HP Recovery Manager, the computer

boot order needs to be changed.

3. Press f9 at system bootup.

4. Select the external optical drive or the flash drive.

5. Follow the on-screen instructions.

Changing the computer boot order

To change the boot order for recovery discs:

1. Restart the computer.

2. Press esc while the computer is restarting, and then press f9 for boot options.

3. Select Internal CD/DVD ROM Drive from the boot options window.

To change the boot order for recovery flash drive:

1. Insert the flash drive into a USB port.

2. Restart the computer.

3. Press esc while the computer is restarting, and then press f9 for boot options.

4. Select the flash drive from the boot options window.

Backing up and recovering your information

It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis.

How completely you are able to recover your system depends on how recent your backup is.

NOTE: A recovery from your most recent backup needs to be performed if the computer has a virus

attack or if any major system components fail. In order to correct computer issues, a recovery should first be attempted before a system restore is attempted.

62 Chapter 7 Backup and recovery

You can back up your information to an optional external hard drive, a network drive, or discs. Back up your system at the following times:

At regularly scheduled times

●

TIP: Set reminders to back up your information periodically.

Before the computer is repaired or restored

●

Before you add or modify hardware or software

●

Guidelines:

Create system restore points using the Windows® System Restore feature, and periodically copy

●

them to an optical disc using an optional external optical drive (purchased separately) or an external hard drive. For more information on using system restore points, refer to

system restore points on page 64.

Store personal files in the Documents library and back up this folder periodically.

●

Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your

●

settings. The screen shot can be a time-saver if you have to re-enter your preferences.

To create a screen shot:

Using Windows

1. Display the screen you want to save.

2. Copy the screen image:

To copy only the active window, press alt+prt sc.

To copy the entire screen, press prt sc.

3. Open a word-processing document, and then select Edit > Paste. The screen image is added to

the document.

4. Save and print the document.

Using Windows Backup and Restore

Guidelines:

Be sure that the computer is connected to AC power before you start the backup process.

●

Allow enough time to complete the backup process. Depending on file sizes, it may take over an

●

hour.

To create a backup:

1. Select Start > Control Panel > System and Security > Backup and Restore.

2. Follow the on-screen instructions to schedule and create a backup.

NOTE: Windows® includes the User Account Control feature to improve the security of the computer.

You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information.

Backing up and recovering your information

Using Windows system restore points

A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes.

NOTE: Recovering to an earlier restore point does not affect data files saved or e-mails created since

the last restore point.

You also can create additional restore points to provide increased protection for your files and settings.

When to create restore points

Before you add or modify software or hardware

●

Periodically, whenever the computer is functioning optimally

●

NOTE: If you revert to a restore point and then change your mind, you can reverse the restoration.

Create a system restore point

1. Select Start > Control Panel > System and Security > System.

2. In the left pane, click System Protection.

3. Click the System Protection tab.

4. Click Create, and then follow the on-screen instructions.

Restore to a previous date and time

To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps:

1. Select Start > Control Panel > System and Security > System.

2. In the left pane, click System Protection.

3. Click the System Protection tab.

4. Click System Restore.

5. Follow the on-screen instructions.

64 Chapter 7 Backup and recovery

8 Statement of Volatility

The purpose of this document is to provide general information regarding non-volatile memory in industry-standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed.

HP Business Notebook PC products that use Intel-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present in the system depends upon the system configuration. Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.

Following system shutdown and removal of all power sources from an HP Business Notebook PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory. The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance and Service Guides available for HP PC products available on the product support pages at www.hp.com.

1. Follow steps (a) through (I) below to restore the nonvolatile memory that can contain personal

data. Restoring or re-programming nonvolatile memory that does not store personal data is neither necessary nor recommended.

a. Enter BIOS (F10) Setup by powering on the system and pressing F10 when prompted near

the bottom of the display, or press the ESC key to display the start up menu, then press F10 . If the system has a BIOS administrator password, enter the password at the prompt.

b. Select the File menu, then Restore Defaults.

c. Select the System Configuration menu, then Restore Security Defaults.

d. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities

menu. Select System IDs, and then select the tag that has been set. Press the spacebar once to clear the tag, then press Enter to return to the prior menu.

e. If a DriveLock password is set, select the Security menu, scroll down to DriveLock, then

select DriveLock password. Select the desired hard drive. Click Disable protection, enter the existing master DriveLock password, then press Enter to confirm and return to the prior menu. Repeat this procedure if more than one hard drive has a DriveLock password.

f. If an Automatic DriveLock password is set, select the Security menu, scroll down to

Automatic DriveLock, then select the desired hard drive and disable protection. Repeat

this procedure if more than one hard drive has an Automatic DriveLock password.

g. Select the File menu, then Reset BIOS Security to factory default. Click yes at the

warning message.

h. Select the File menu, then Save Changes and Exit.

i. Reboot the system. If the system has a Trusted Platform Module and/or fingerprint sensor, one

or two prompts will appear: one to clear the TPM and the other to reset fingerprint sensor. Press F1 to accept or F2 to reject.

If the HP notebook model number ends in a ‘p’ or ‘w’ and includes Intel Centrino with VProTM, reboot the PC and enter BIOS Setup by pressing F10 when prompted. Select

System Configuration, then AMT Options. Then select Un-configure AMT on next boot. Select Save, then Yes. Select the File menu, and then select Save Changes and Exit. Reboot the system and confirm that you want to un-configure AMT.

j. If the optional Intel Anti-Theft Technology (AT) was activated, contact the provider to

deactivate it.

k. If the optional Absolute® Software Computrace® management and tracking service was

activated on the notebook PC, contact the provider to deactivate it.

l. Remove all power and system batteries for at least 24 hours.

2. Remove and retain the storage drive or clear the contents of the drive.

a. Hard Disk Drive (HDD)

Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.

To run HP Disk Sanitizer, enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display, or press ESC to display the start up menu, then press F10. Select the Security menu and scroll down to the Utilities menu. Select

Disk Sanitizer and select the desired drive. For a higher level of protection, select Optimum.

NOTE: This process will take a long time, and the amount of time varies based on the hard

drive capacity.

b. Solid State Drive (SSD)

Clear the SSD contents by using the BIOS Setup Secure Erase command option, or by using a third party utility designed to erase data from an SSD. To run Secure Erase, enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display. Select the Security menu and scroll down to the Utilities menu. Select Secure Erase and select the desired hard drive.

66 Chapter 8 Statement of Volatility

Non-volatile memory usage

Non Volatile Memory Type

Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS)

Controller (NIC) EEPROM

Amount (Size)

256 Bytes No Yes Stores system

64 KBytes (not customer accessible)

Does this memory store customer data?

No Yes Store NIC

Does this memory retain data when power is removed?

What is the purpose of this memory?

date and time and limited keyboard controller data.

configuration and NIC firmware.

How is data input into this memory?

Using the F10 Setup utility or changing the Microsoft Windows date and time.

Using a utility from the NIC vendor that can be run from DOS.

How is this memory write protected?

This memory is not writeprotected. HP recommends password protecting the

F10 Setup

utility.

A utility is required to write data to this memory and is available from NIC vendor. Writing data to this ROM in an inappropriate manner will render the NIC nonfunctional.

Keyboard ROM 64 KBytes (not

customer accessible)

DIMM Serial Presence Detect (SPD) configuration data

256 Bytes per memory module, 128 Bytes programmable (not customer accessible)

No Yes Stores firmware

code (keyboard, mouse, & battery management).

No Yes Stores memory

module information.

Programmed at the factory. Code is updated when the system BIOS is updated.

Programmed by the memory vendor.

A utility is required for writing data to this memory and is available on the HP website. Writing data to this ROM in an inappropriate manner can render the PC nonfunctional.

Data cannot be written to this memory when the module is installed in a PC. The specific write protection method varies by memory vendor.

Non-volatile memory usage

Non Volatile Memory Type

Amount (Size)

Does this memory store customer data?

Does this memory retain data when power is removed?

What is the purpose of this memory?

How is data input into this memory?

How is this memory write protected?

System BIOS 4 to 5 MBytes Yes Yes Store system

BIOS code and PC configuration data.

Intel Management Engine Firmware (present only in models ending in a ‘p’ or ‘w’ or with Intel Centrino Pro technology)

1.5 or 5 MBytes

Yes Yes Stores

Management Engine Code, Settings, Provisioning Data and iAMT third party data store.

System BIOS code is programmed at the factory. Code is updated when the system BIOS is updated. Configuration data and settings are input using the

F10 setup utility

or a custom utility.

Management Engine Code is programmed at the factory. Code is updated via Intel secure firmware update utility. Unique Provisioning Data can be entered at the factory or by an administrator using the Management Engine (MEBx) setup utility. The third party data store contents can populated by a remote management console or local applications registered by an administrator to have access to the space.

A utility is required for writing data to this memory and is available on the HP website. Writing data to this ROM in an inappropriate manner can render the PC nonfunctional.

The Intel chipset is configured to enforce hardware protection to block all direct read/write access to this area. An Intel utility is required for updating the firmware. Only firmware updates digitally signed by Intel can be applied using this utility.

68 Chapter 8 Statement of Volatility

Non Volatile Memory Type

Amount (Size)

Does this memory store customer data?

Does this memory retain data when power is removed?

What is the purpose of this memory?

How is data input into this memory?

How is this memory write protected?

Bluetooth flash 2 MBits No Yes Stores Bluetooth

configuration and firmware.

802.11 WLAN EEPROM

Webcamera 64 KBits No Yes Store

4 KBytes to 8 KBytes

No Yes Stores

configuration and calibration data.

webcamera configuration and firmware.

Programmed at the factory. Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor.

Programmed at the factory. Tools for writing data to this memory are not made public.

Using a utility from the device manufacturer that can be run from Windows.

A utility is required for writing data to this memory and is made available through newer versions of the driver if the flash requires an upgrade.

A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue.

Fingerprint reader

512 KBytes flash

Yes Yes Stores

fingerprint templates.

By enrolling in HP ProtectTools Security Manager.

Only a digitally signed application can make the call to write to the flash.

Non-volatile memory usage

Questions and answers

1. How can the BIOS settings be restored (returned to default settings)?

a. Turn on or restart the computer and press F10 when prompted near the bottom of the display.

b. Select File, then select Restore defaults.

c. Follow the on-screen instructions.

d. Select File, save changes and exit, then press Enter.

2. What kind of configuration data is stored on the DIMM Serial Presence Detect

(SPD) memory module? How would this data be written?

The DIMM SPD memory contains information about the memory module such as size, serial number, data width, speed/timing, voltage and thermal information. This information is written by the module manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is installed in a PC. Third party tools do exist that can write to the EEPROM when the memory module is not installed in a PC. There are various third party tools available to read SPD memory.

3. Does the “Firmware Hub for System BIOS” contain the BIOS program? Is this chip

writable, and if so how?

The Firmware Hub does contain the BIOS program and is writable. A utility is required to perform the write function.

4. In some PC systems, the Firmware Hub for System BIOS is a flash memory chip

so that updates can be written by the customer. Is this true for these BIOS chips?

Yes, they are flash memory chips.

5. What is meant by “Restore the nonvolatile memory found in Intel-based

system boards?”

This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data.

6. Does resetting the CMOS configuration memory return the PC back to

factory defaults?

The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their default settings. To return these system data and configuration defaults to default settings, refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults.

70 Chapter 8 Statement of Volatility

9 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for

●

evaluation in the country or region where the power cord set will be used.

The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating

●

of 125 or 250 V ac, as required by the power system of each country or region.

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320

●

Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for all countries

Requirements for specific countries and regions

Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India ISI 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

72 Chapter 9 Power cord set requirements

Country/region Accredited agency Applicable note number

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance

coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole

grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the

Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² or 1.25-mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler

and wall plug) must bear the CCC certification mark.

5. The flexible cord must be Type H05VV-F 3X0.75-mm² conductor size. KTL logo and individual approval number must be

on each element. Corset approval number and logo must be printed on a flag label.

6. The flexible cord must be Type HVCTF 3×1.25-mm² conductor size. Power cord set fittings (appliance coupler, cable, and

wall plug) must bear the BSMI certification mark.

7. For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL

and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3×0.75-/1.00-mm² conductor size, with plug BS 1363/A with BSI or ASTA marks.

Requirements for specific countries and regions

10 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at

http://www.hp.com/recycle.

74 Chapter 10 Recycling

Index

AC adapter, spare part numbers

18, 19 AC adapter/battery light 10 Action keys 7 antenna

locations 4 audio, product description 1 audio-in (microphone) jack,

identifying 11

audio-out (headphone) jack,

identifying 11

backing up

customized window, toolbar,

and menu bar settings 63

personal files 63 base enclosure

removal 27

spare part numbers 27 base enclosure, spare part

number 16, 19

battery

removal 35

spare part numbers 16, 19,

Blu-ray ROM DVD±R/RW Super

Multi Double-Layer Drive

precautions 22

spare part number 17, 19 bottom components 12 button components 6 buttons

power 6

TouchPad 9

TouchPad on/off 9

cables, service considerations 21 caps lock light 8 chipset, product description 1 components

bottom 12 buttons 6 display 4 keys 7 left-side 10 lights 8 rear 9 right-side 11 TouchPad 9

computer feet

locations 27 removal 27

spare part number 27 computer major components 14 computer part number 26 computer specifications 57 connectors, service

considerations 21

Digital Media Slot, identifying 10 display

components 4

specifications 58 display assembly

spare part numbers 36 display assembly, spare part

numbers 19

display panel

removal 36 display panel, product

description 1 display switch 5 drive light 10

drives, preventing damage 22 DVD±RW and CD-RW Super Multi

Double-Layer Combo Drive

precautions 22 spare part number 17, 19

electrostatic discharge 22 equipment guidelines 25 esc key 7 Ethernet, product description 2 external media cards, product

description 2

f11 61 fan

removal 50 spare part number 16, 19, 50

feet

locations 27 removal 27 spare part number 27

fn key 7

graphics, product description 1 grounding guidelines 22 guidelines

equipment 25 grounding 22 packaging 24 transporting 24 workstation 24

hard drive

precautions 22 product description 1

Index

removal 42 spare part numbers 15, 17,

42 HDMI port 10 headphone (audio-out) jack 11 heat sink

spare part number 16, 19

HP Recovery Manager 61

Intel Rapid Start Technology 6

jacks

audio-in (microphone) 11 audio-out (headphone) 11 network 10 RJ-45 (network) 10

key components 7 keyboard

product description 2 removal 29 spare part numbers 14, 20,

29 keys

Action 7 esc 7 fn 7 Windows applications 7 Windows logo 7

left-side components 10 light components 8 lights

battery 10 caps lock 8 hard drive 10 mute 8 power 8 TouchPad 9 wireless 8

mass storage device

precautions 22 removal 42 spare part numbers 17, 42

memory module

product description 1 removal 43 spare part numbers 15, 19,

microphone

product description 1

microphone (audio-in) jack,

identifying 11 model description 26 model name 1 mute light 8

network jack, identifying 10

operating system, product

description 3 optical drive

precautions 22 product description 1 spare part numbers 17, 19

packaging guidelines 24 plastic parts, service

considerations 21 pointing device, product

description 2 ports

HDMI 10 product description 2

USB 10, 11 power button, identifying 6 power connector 10 power connector cable 20

removal 48

spare part number 15, 20 power cord

set requirements 71

spare part numbers 18, 19 power light 8 power requirements, product

description 2 processor, product description 1 product description

audio 1 chipset 1 display panel 1 Ethernet 2

external media cards 2 graphics 1 hard drives 1 keyboard 2 memory module 1 microphone 1 operating system 3 optical drive 1 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 serviceability 3 video 1

wireless 2 product name 1, 26 product number 26

rear components 9 rear corner covers

spare part number 20 recovering from the dedicated

recovery partition 61

recovering from the recovery

discs 62 recovery discs 60 recovery, system 61 removal/replacement

preliminaries 21

procedures 26 restore points 64 right-side components 11 RJ-45 (network) jack, identifying

RTC battery

removal 41

spare part numbers 16, 19,

Rubber Feet Kit, spare part

number 27

Rubber Kit, spare part number

20, 27

Screw Kit, spare part number 18,

serial number 26

76 Index

service considerations

cables 21 connectors 21

plastic parts 21 service tag 13, 26 serviceability, product description

slots

Digital Media 10 solid-state drive, spare part

number 15, 17, 20

Speaker Kit, spare part number

19, 44

speakers

removal 44

spare part number 15, 19, 44 specifications

computer 57

display 58 supported discs 60 system board

removal 45

spare part numbers 19, 45 system recovery 61 system restore points 64

vents 12 video, product description 1

warranty period 26 webcam 4 webcam light, identifying 8 webcam, identifying 8 Windows applications key 7 Windows logo key 7 wireless antenna

locations 4 wireless light 8 wireless, product description 2 WLAN module

removal 38

spare part numbers 2, 15, 16,

19, 38

workstation guidelines 24

tools required 21 top cover

removal 31 spare part numbers 15, 20,

31 TouchPad button 9 TouchPad button board

removal 34

spare part number 15, 34 TouchPad components 9 TouchPad light 9 TouchPad on/off button 9 TouchPad zone 9 transporting guidelines 24

USB ports, identifying 10, 11 USB/Audio board 16

spare part number 20 using system restore 64

vent

location 9

Index

HP Folio 13 Maintenance and Service Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Product description

2 External component identification

Display

Buttons and other top components

Keys

Lights

TouchPad

Rear

Left side

Right side

Bottom

3 Illustrated parts catalog

Service tag

Computer major components

Mass storage devices

Miscellaneous parts

Sequential part number listing

Preliminary replacement requirements

Tools required

Service considerations

Plastic parts

Cables and connectors

Drive handling

Grounding guidelines

Electrostatic discharge damage

Packaging and transporting guidelines

Workstation guidelines

Equipment guidelines

Component replacement procedures

Service tag

Computer feet

Base enclosure

Keyboard

Top cover

Power button board

TouchPad button board

Battery

Display panel

WLAN module

USB/Audio board

RTC battery

Hard drive

Memory module

Speakers

System board

Power connector cable

Fan/Heat sink

Using Setup Utility

Starting Setup Utility

Changing the language of Setup Utility

Navigating and selecting in Setup Utility

Displaying system information

Restoring factory settings in Setup Utility

Exiting Setup Utility

Updating the BIOS

Determining the BIOS version

Downloading a BIOS update

Using System Diagnostics

6 Specifications

Computer specifications

13.3-inch display specifications

7 Backup and recovery

Restoring the system

Creating restore media

Performing a system recovery

Using the dedicated recovery partition

Restoring using the restore media

Changing the computer boot order

Backing up and recovering your information

Using Windows Backup and Restore

Using Windows system restore points

When to create restore points

Create a system restore point

Restore to a previous date and time

8 Statement of Volatility

Non-volatile memory usage