HP E XP P9500 User Manual
HPE XP P9500 Getting Started
Guide
Abstract
This guide is intended for system administrators, Hewlett Packard Enterprise representatives, and authorized service providers
involved in planning, installing, configuring, and operating XP P9500.
Part Number: AV400-96635R
Published: November 2015
© Copyright 2014, 2015 Hewlett Packard Enterprise Development LP
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services
are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting
an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR
12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed
to the U.S. Government under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is not
responsible for information outside the Hewlett Packard Enterprise website.
Acknowledgments
Microsoft® and Windows® are trademarks of the Microsoft group of companies.
Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated.
Contents
1 Introduction..........................................................................................................5
P9500 overview....................................................................................................................................5
Hardware overview...............................................................................................................................5
Controller chassis............................................................................................................................6
Drive chassis...................................................................................................................................8
Specifications........................................................................................................................................8
2 Planning the Installation....................................................................................11
Responsibilities...................................................................................................................................11
User Hewlett Packard Enterprise..................................................................................................11
Hewlett Packard Enterprise responsibilities..................................................................................11
Installation planning checklist.............................................................................................................12
System specifications and requirements............................................................................................14
General safety guidelines..............................................................................................................14
Work safety guidelines..................................................................................................................14
Warning about moving parts..........................................................................................................15
Electrical safety guidelines.......................................................................................................15
3 Installation requirements...................................................................................16
General site requirements..................................................................................................................16
Equipment clearances...................................................................................................................16
Equipment weight..........................................................................................................................17
Storage requirements....................................................................................................................17
Data center requirements...................................................................................................................17
Data communication requirements.....................................................................................................17
C-Track...............................................................................................................................................18
Insight Remote Support......................................................................................................................18
System specifications and requirements............................................................................................20
Mechanical specifications..............................................................................................................20
Electrical specifications.................................................................................................................22
Grounding.................................................................................................................................24
Power connection.....................................................................................................................24
AC Power - PDU Options.........................................................................................................24
Environmental specifications.........................................................................................................26
Heat output and air flow.................................................................................................................26
Equipment noise............................................................................................................................29
Service clearance, floor cutout, and floor load rating.........................................................................29
Single rack configuration...............................................................................................................29
Two rack configuration (one DKC)................................................................................................31
Two rack configuration (two DKC).................................................................................................33
Three rack configuration (left module)...........................................................................................35
Three rack configuration (right module)........................................................................................36
Four rack configuration (left module).............................................................................................38
Four rack configuration (right module)..........................................................................................39
Five rack configuration..................................................................................................................42
Six rack configuration....................................................................................................................43
Operational requirements...................................................................................................................45
4 Power On/Off procedures..................................................................................46
Safety and environmental information................................................................................................46
Standby mode.....................................................................................................................................46
Power On/Off procedures...................................................................................................................46
Power On procedures....................................................................................................................46
Power Off procedures....................................................................................................................47
Contents 3
Battery backup operations..................................................................................................................47
Cache destage batteries................................................................................................................48
Battery life .....................................................................................................................................48
Long term array storage................................................................................................................49
5 Technical Specifications....................................................................................55
Mechanical specifications...................................................................................................................55
Electrical specifications.......................................................................................................................55
System heat and power specifications...............................................................................................55
System components heat and power specifications ..........................................................................56
AC power - PDU options.....................................................................................................................57
Environmental specifications..............................................................................................................58
A Technical Specifications....................................................................................55
Mechanical specifications...................................................................................................................55
Electrical specifications.......................................................................................................................55
System heat and power specifications...............................................................................................55
System components heat and power specifications ..........................................................................56
AC power - PDU options.....................................................................................................................57
Environmental specifications..............................................................................................................58
B Warranty and regulatory information.................................................................60
Warranty information...........................................................................................................................60
Regulatory information........................................................................................................................60
Belarus Kazakhstan Russia marking.............................................................................................60
Turkey RoHS material content declaration....................................................................................61
Ukraine RoHS material content declaration..................................................................................61
4 Contents
1 Introduction
P9500 overview
The P9500 is a high capacity, high performance disk array that offers a wide range of storage
and data services, software, logical partitioning, and simplified and unified data replication across
heterogeneous disk arrays. Its large scale, enterprise class virtualization layer combined with
Smart Tiers and Thin Provisioning software, delivers virtualization of internal and external storage
into one pool.
Using this system, you can deploy applications within a new framework, leverage and add value
to current investments, and more closely align IT with business objectives. P9500 disk arrays
provide the foundation for matching application requirements to different classes of storage and
deliver critical services including:
• Business continuity services
• Content management services (search, indexing)
• Non disruptive data migration
• Thin Provisioning
• Smart Tiers
• High availability
• Security services
• I/O load balancing
• Data classification
• File management services
New technological advances improve reliability, serviceability and access to disk drives and other
components when maintenance is needed. Each component contains a set of LEDs that indicate
the operational status of the component.
The system includes new and upgraded software features, including Smart Tiers, and a
significantly improved, task oriented version of Remote Web Console that is designed for ease
of use and includes context sensitive online help. The system documentation has been changed
to a task oriented format that is designed to help you find information quickly and complete tasks
easily.
For host connectivity information, see the P9500 disk array configuration guide.
Hardware overview
The P9500 disk arrays contain significant new technology that was not available in previous disk
arrays. The system can be configured in many ways, starting with a small (one rack) to a large
(six rack) system that includes two controller chassis, up to 2048 HDD drives which include up
to 256 solid state drives, and a total of 1024 GB cache. The system provides a highly granular
upgrade path, allowing the addition of disk drives to the drive chassis, and Processors Blades
and other components to the controller chassis in an existing system as storage needs increase.
The controller chassis (or DKU) of the P9500 disk array can be combined so that what would
previously have been two separate disk arrays are now a single disk array with homogeneous
logic control, cache, and front end and back end interfaces, all mounted in custom HPE 19 inch
racks.
A basic P9500 disk array is a control rack (Rack- 00) that contains a controller chassis and two
drive chassis (factory designation DKU). The fully configured P9500 disk array consists of two
controller chassis and sixteen drive chassis for fully configured system. The controller chassis
contains the control logic, processors, memory, and interfaces to the drive chassis and the host
P9500 overview 5
servers. A drive chassis consists of disks or SSD drives, power supplies, and the interface circuitry
connecting it to the controller chassis. The remaining racks (Rack-01, Rack-02, Rack-10 and
Rack-11) contain from one to three drive chassis.
The following sections provide descriptions and illustrations of the P9500 disk array and its
components.
Figure 1 P9500 disk array
NOTE: Each Rack is 600mm wide without side covers. Add 5mm to each end of entire assembly
for each side cover.
Controller chassis
The controller chassis (factory designation DKC) includes the logical components, memory, disk
drive interfaces, and host interfaces. It can be expanded with a high degree of granularity to a
system offering up to twice the number of processors, cache capacity, host interfaces and disk
storage capacity.
6 Introduction
The controller chassis includes the following maximum number of components: two service
processors, 512 GB cache memory, four grid switches, four redundant power supplies, eight
channel adapters, four disk adapters, and ten dual fan assemblies. It is mounted at the bottom
of the rack because it is the heavier of the two units. If a system has two SVPs, both SVPs are
mounted in controller chassis #0.
The following illustration shows the locations of the components in the controller chassis.
Figure 2 Controller chassis
DescriptionItem
AC/DC: Power Supply 2 or 4 per controller1
Service Processor: One or two units in the #0 controller chassis2
CHA3
Grid switches4
CHA (up to 7) and DKA (up to 4)5
Service Processor: One or two units in the #0 controller chassis6
Cache: 2 to 8 cache boards in pairs (2, 4, 6, 8)7
P9500: 2 to 4 microprocessor boards8
Hardware overview 7
Drive chassis
The drive chassis (factory designation DKU) consists of SAS switches, slots for 2 1/2 inch HDD
or SSD drives, and four 4 fan door assemblies that can be easily opened to allow access to the
drives. Each drive chassis can hold 128 2 1/2 inch HDD or SSD drives. The maximum number
of 2 1/2 inch drives in a P9500 system is 2048.
Figure 3 Disk Unit
Specifications
The following tables provide general specifications of the P9500.
Table 1 P9500 specifications
Dual ModuleSingle ModuleSizeItem
589 TB294 TBInternalMaximum Capacity (based
on 900GB HDDs)
247 PB247 PBExternal
64k64k-Maximum number of
volumes
See Table 2 (page 9).Supported drives
Min 128 GBMin 64 GB.Cache memory capacity
Max 1024 GBMax 512 GB
Min 64 GB.Cache flash memory
capacity
Max 1028 GB
RAID1, RAID5, RAID6.RAID Level
8 Introduction
Table 1 P9500 specifications (continued)
Dual ModuleSingle ModuleSizeItem
2D+2D, 4D+4DRAID1RAID GroupConfiguration
3D+1P, 7D+1PRAID5
6D+2PRAID6
Hierarchical Star NetArchitectureInternal Path
Cache Path = 128 GB/sMaximum Bandwidth
Control Path = 64 GB/s
64 (2WL*32)32 (2WL*6)SAS 6GBack-end Path
160/16,880 /16,8FC 2/4/8GNumber of ports per
installation unit
SAS/Dual PortController chassisDevice I/F
drive chassis
Interface
Max. 6 GBpsData transfer rate
256 (2.5 inch HDD)Maximum number
of HDD per SAS I/F
8 if drives installed4 if drives installedMaximum number of CHAs
12 if diskless6 if diskless
1/2/4 GBps Fibre Channel: 16MFS/16MFLMainframeChannel I/F
2/4/8 GBps Fibre Channel: 16MUS/16MUL
2/4/8 GBps Fibre Shortwave:Open systems
8UFC/16UFC
32 cores16 coresQuantityManagement Processor
Cores
6
1
6
1
CHAsMicro Processor Blade
configuration
2 / 80 or 2 / 42DKAs
Minimum/maximum
2 / 162 / 8Cache
4 / 82 / 4Switches /CSW
Notes:
1. All CHA configuration, no DKAs (diskless system).
Table 2 Drive specifications
Speed (RPM)Drive CapacitySizeDrive Type
15,000300 GB2 1/2 inchHDD (SAS)
10,000300, 600, and 900 GB
7,200500 GB and 1 TB
n/a200, 400, and 800 GB2 1/2 inchSSD (Flash)
Dual ModuleSingle ModuleDrive ChassisDrive Type
(6 rack system)(3 rack system)
Specifications 9
Table 2 Drive specifications (continued)
Speed (RPM)Drive CapacitySizeDrive Type
20481024128HDD, 2 1/2 inch
256
2
128
2
128
1
SSD (Flash)
Notes.
1. SSD drives can be mounted all in one drive chassis or spread out among all of the chassis in the storage system.
2. Recommended maximum number.
10 Introduction
2 Planning the Installation
NOTE: The GUI illustrations in this guide were created using a Windows computer with the
Internet Explorer browser. Actual windows may differ depending on the operating system and
browser used. GUI contents also vary with licensed program products, storage system models,
and firmware versions.
Responsibilities
The responsibilities for installation planning are shared by the customer and Hewlett Packard
Enterprise support. The required installation planning tasks must be scheduled and completed
to ensure successful and efficient installation of the P9500 disk array.
NOTE: The P9500 disk array must be installed by trained Hewlett Packard Enterprise personnel
or trained Hewlett Packard Enterprise Technical Support. The P9500 disk array is not a customer
installable product.
User Hewlett Packard Enterprise
You are responsible for performing the following tasks to prepare for installation of the P9500
disk array.
• Understand the applicable safety requirements associated with installing a P9500 disk array.
• Understand the installation requirements for the P9500 disk array. You can use the information
in this manual to determine the specific requirements for your installation. As needed, review
the P9500 user and reference guide to familiarize yourself with the components, features,
and functions of the P9500 disk array.
• Verify that the installation site meets all installation requirements. A checklist is included in
this section to help you with this task.
• Provide electrical hardware, including cables, connectors and receptacles that are required
to connect the P9500 disk array to site power.
• As needed, work with Hewlett Packard Enterprise support to create an installation plan.
Allow enough time to complete any changes to the plan, so your site is ready when the
equipment arrives.
Hewlett Packard Enterprise responsibilities
Hewlett Packard Enterprise support is responsible for completing the following tasks:
• Assist you as needed during the installation planning process for your specific site and
operational configuration
• Coordinate Hewlett Packard Enterprise resources to ensure a successful installation and
configuration of the P9500 disk array.
Responsibilities 11
Installation planning checklist
The following checklist can help you ensure that your site meets all requirements needed to
install the P9500 disk array. You can make copies of this checklist for each installation you
perform and check each step after it has been performed. Keep the blank checklist in this
document for future use to verify that all installation requirements for the P9500 disk array are
met. Completing this checklist can help ensure smooth and efficient installation of the P9500
disk array.
Definition of terms
Equipment: The hardware delivered to the customer site that includes the P9500 disk array
components and rack(s).
Location: The specific location in the data center (area or “footprint” on the floor) where the
P9500 disk array will be installed.
User Information
Company
Address
Contact
Phone
Mobile
Email
Contact
Phone
Mobile
Email
Information
Contact
Phone
Mobile
Email
Contact
Phone
Mobile
Email
Notes
NoYesInstallation Planning Checklist
Safety Requirements
Is the data center equipped to protect the equipment from fire?
Is the data center free of hazards (for example, cables that obstruct access)?
Delivery Requirements
12 Planning the Installation
NoYesInstallation Planning Checklist
Is the receiving area adequate for equipment delivery and unloading? (Can the area handle
crated equipment at least 90 in./2.29 m high?)
Are all doors, hallways, elevators, and ramps wide enough and high enough to allow the
equipment to be moved from the receiving area to the installation area?
Can the floors, elevators, and ramps support the weight of the equipment?
Storage Requirements
If the equipment will be stored after delivery and prior to installation, does the storage
location meet the environmental requirements for storing a P9500 disk array?
Facilities Requirements
Does the data center provide appropriate fire protection for computer equipment such as
P9500 disk arrays?
Does the data center have a raised floor?
Does the location meet the requirements for service clearance and cable routing (for example,
floor cutouts)?
Does the location meet the floor load rating requirements?
Power Requirements
Does the data center meet the AC input power requirements?
Does the data center meet the circuit breaker and plug requirements?
Is the customer supplied hardware such as connectors, receptacles, and cables ready for
the installation?
Environmental Requirements
Does the data center meet the operational temperature requirements for a P9500 disk
array?
Does the data center meet the operational humidity requirements for a P9500 disk array?
Does the data center meet the operational altitude requirements for a P9500 disk array?
Does the data center meet the air flow requirements for a P9500 disk array?
Does the data center provide adequate protection from ESD?
Does the data center provide adequate protection from electrical/radio frequency
interference?
Does the data center provide adequate protection from dust, pollution, and particulate
contamination?
Does the data center provide adequate acoustic insulation to operate the P9500 disk array?
Operational Requirements
Does the data center provide a LAN for Remote Web Console?
..hb-Is the infrastructure available for the default Internet based remote support solution?
Does the location meet the cable length requirements for the CHAs?
Does the location meet the requirements for attaching external storage?
Installation planning checklist 13
System specifications and requirements
General safety guidelines
Observe the following general site guidelines:
• General Requirements: The data center must comply with all applicable safety regulations,
standards, and requirements for installing and operating industrial computer equipment
similar to a P9500 disk array.
• Fire protection: The data center must have an operational fire protection system appropriate
for use with computer and electrical equipment.
• Hazards: The data center must be free of hazards (for example, cables on the floor that
block access or that can cause people to trip).
• Equipment modifications: Do not make mechanical or electrical modifications to the
equipment. Hewlett Packard Enterprise is not responsible for regulatory compliance of a
modified Hewlett Packard Enterprise product.
• Earthquake Safety: To minimize personal injury in the event of an earthquake, securely
fasten the control and drive chassis to a rigid structure extending from the floor to the ceiling
or from the walls of the room in which the system is located.
• Cabling: Do not block walkways when routing cables. Do not place heavy materials on
cables. Do not place cables near any possible source of heat.
• Warning and safety labels: Safety warnings, cautions, and instructions in various languages
are attached to the P9500 disk array components. The safety warnings provide guidelines
to follow when working with any equipment. Hewlett Packard Enterprise recommends that
you read all warning labels on the hardware. If warning labels become dirty, damaged,
unreadable, or peel off, contact the Hewlett Packard Enterprise support center.
• Authorized personnel: Allow only qualified and authorized personnel (for example, a
certified electrician) to perform hazardous tasks.
Work safety guidelines
Observe the following site guidelines:
• Do not wear loose clothing that could get caught in the equipment or mounting hardware.
Fasten your tie or scarf and roll up your sleeves.
• Wear safety glasses when working under conditions that are hazardous to your eyes.
• Do not perform any action that creates a potential hazard to people or makes the equipment
or rack unsafe.
• Keep walkways clear of tools, power cables, and parts to prevent them from being stepped
on or causing people to trip and fall over them.
• Do not work on the equipment or disconnect cables during a thunderstorm, when wearing
a wool sweater or other heavy wool clothing, or when power is applied.
• Keep floors dry to prevent slips and falls.
• Do not use ungrounded power cables.
• Keep the area clear and dust free during and after installation.
• Do not block or cover equipment openings. Ensure that all equipment has adequate airflow.
Failure to follow these guidelines can cause overheating and affect the system reliability.
• The rack is equipped with casters so that you can move it short distances to position it for
final installation. Use enough personnel when moving a rack, especially on sloping loading
docks and ramps to a raised computer room floor. Move the cabinet slowly and deliberately,
14 Planning the Installation
and make sure that the floor is free from foreign objects and cables that the cabinet could
roll over.
WARNING! To avoid injury, wear protective footwear when moving equipment.
Warning about moving parts
Even though customers do not install or maintain equipment, these guidelines are provided to
prevent possible injury when working with authorized service personnel. Observe the following
warning related to moving parts:
• Tuck in any loose clothing so that it cannot be caught by a moving or rotating part such as
a fan.
• Tie up long hair.
• Unless otherwise specifically instructed, do not supply power to any device that contains
rotating or moving parts that are not properly covered.
Electrical safety guidelines
Even though customers do not install or maintain equipment, these guidelines are provided to
prevent possible injury when working with authorized service personnel in the area where
equipment is installed. Observe the following electrical safety guidelines:
• Disconnect all power before installation, deinstallation, or moving equipment.
• Ensure that the voltage and frequency of your power source match the voltage and frequency
required by the system.
• All equipment should be properly grounded for proper operation and safety. To reduce the
risk of electric shock or damage to equipment, follow proper grounding procedures.
System specifications and requirements 15
3 Installation requirements
General site requirements
The customer site must accommodate the delivery and movement of the equipment from the
receiving dock to the installation location in the data center.
Equipment clearances
Receiving area: The receiving dock, storage area, and receiving area must be large enough to
allow movement of and access to crated or packed equipment. The dimensions of a shipping
crate for a single rack are shown in the following table.
Table 3 P9500 shipping crate dimensions
DepthWidthHeightItem
53 in./1346 mm39 in./991 mm87 in./2210 mmShipping crate, single rack
NOTE: P9500 disk array racks are shipped in one of three standard packaging configurations:
• Environmental pack - This packaging configuration consists of stretch wrap over corner
protectors. Environmental pack is used for most shipments within the USA that are shipped
directly from the factory to the customer. Hewlett Packard Enterprise uses authorized carriers
with a dedicated fleet of trucks and specially trained personnel for Environmental pack
deliveries.
WARNING! P9500 rack shipments delivered in Environmental packs must not be forwarded
by carriers that are not authorized by Hewlett Packard Enterprise. Only Hewlett Packard
Enterprise authorized carriers can transport the P9500 racks in Environmental pack. Contact
Hewlett Packard Enterprise to arrange for Full Factory packaging when the P9500 rack will
be transported after initial delivery by Hewlett Packard Enterprise.
• Full Factory packaging - This packaging configuration consists of a pallet, wooden loading
ramp, inner packaging, and outer corrugated carton assembly. Full Factory packaging is
used for EMEA and for indirect ground shipments in USA and Canada.
WARNING! Full Factory packaging must be used any time a P9500 rack is transported
after initial delivery from the factory. Contact Hewlett Packard Enterprise to arrange for Full
Factory packaging.
• Full Factory packaging with wooden crate - This packaging configuration consists of full
packaging and encased in a wooden crate. Full Factory packaging with wooden crate is
used for air freight shipments from USA.
Other areas: The hallways, doorways, ramps, and elevators must be large enough to allow a
single unpacked rack to be moved to the installation location. Unless the distance between the
receiving dock and the data center is very long, P9500 disk arrays are typically unpacked in the
receiving area and the individual racks with pre-installed equipment are rolled on their casters
to the data center. The following table provides the dimensions of the P9500 disk array.
Table 4 P9500 single rack dimensions
DepthWidthHeightItem
45 in. (1145 mm) (includes
doors)
23.6 in. (600 mm) (add 0.4
in/10mm for side panels)
79 in. (2006 mm)Single rack
16 Installation requirements
Equipment weight
The floors, elevators, and ramps must be able to support the weight of the delivered equipment
as it is moved to the installation location. Spreader plates may be required to distribute the load
and protect the floor as the equipment is moved from the receiving area to the installation location.
Consult the system bill of materials to establish the anticipated summary weights.
The weight of the equipment depends on the disk array configuration. The weight for a fully
configured disk array with 6 racks can reach 8560 pounds/3883 kilograms. The following table
provides weights of typical system configurations.
Table 5 Weight of typical P9500 system configurations
Dual ModuleSingle ModuleSingle RackDimension
(6 racks)(3 racks)
7500/34023750/17011120/508 (Diskless)Min (lbs/kg)System
Weight
8560/38834319/19591558/707Max (lbs/kg)
Storage requirements
If the equipment must be stored after delivery and prior to installation, the storage location must
meet the storage environmental requirements for the P9500 disk array. See Table 13 (page 26)
in this chapter for environmental storage requirements.
Data center requirements
The data center must meet the following facilities requirements:
Table 6 Data center requirements
DescriptionItem
The data center must provide appropriate power, air conditioning, cabling, and fire
protection.
General
The data center must provide adequate protection from electrostatic discharge (ESD).ESD
The data center must provide adequate protection from electrical/radio frequency
interference.
Electrical interference
The data center must provide adequate protection from dust, pollution, and particulate
contamination.
Contamination
The data center must provide adequate acoustic insulation for operating the system.Acoustics
This includes cables, connectors, and receptacles that must be available and ready
when the system is installed.
User-supplied hardware
Data communication requirements
Route data communication cables away from areas of high static electric fields created by power
transformers and heavy foot traffic. Use shielded data communication cables that meet approved
industrial standards to reduce the effects of external fields.
The P9500 frames support top access and bottom access for host cables. Routing the host cables
in a P9500 requires Hewlett Packard Enterprise support personnel to install. The data
communication infrastructure needed for the P9500 disk array is described in “Data communication
requirements” (page 18).
Data center requirements 17
Table 7 Data communication requirements
Column HeadColumn Head
For the C-Track Internet connectivity, Hewlett Packard
Enterprise representatives will help you obtain and set
Internet connectivity infrastructure for C-Track
Internetbased remote support option.
up/order the necessary infrastructure, including your
choice of router configurations, a supported CMS
management server, and access to SMTP server
(optional) and DNS servers, in order to support reliable
file transfer and serve the overall objectives of the remote
support solution. An Hewlett Packard Enterprise
representative will configure C-Track , see “C-Track”
(page 18) or contact your Hewlett Packard Enterprise
representative.
Needed to connect the HPE system to an available
Ethernet port on the customer's LAN. To ensure network
A twisted pair (Cat 5) cable.
security, consult with an Hewlett Packard Enterprise
representative and your network administrator before
selecting the appropriate location of your LAN drop.
Needed to allow your staff and Hewlett Packard Enterprise
representatives to communicate inside and outside your
site.
A public voice phone line near the disk array.
C-Track
The C-Track remote support solution detects and reports events to the Hewlett Packard Enterprise
Support Service. C-Track transmits heartbeats, SIMs, and configuration information for remote
data collection and monitoring purposes. C-Track also enables the Support Service to remotely
diagnose issues and perform maintenance (if the customer allows the remote maintenance). The
C-Track solution offers Internet connectivity only. If you choose the Internet-based remote support
solution, additional infrastructure and site preparation are required. Additional preparation may
include server and router requirements, which you and Hewlett Packard Enterprise may be
responsible for implementing.
Insight Remote Support
Hewlett Packard Enterprise strongly recommends that you install HPE Insight Remote Support
software to complete the installation or upgrade of your product and to enable enhanced delivery
of your Hewlett Packard Enterprise Warranty, Care Pack Service or Hewlett Packard Enterprise
contractual support agreement. Insight Remote Support supplements your monitoring, 24x7 to
ensure maximum system availability by providing intelligent event diagnosis, and automatic,
secure submission of hardware event notifications to Hewlett Packard Enterprise, which will
initiate a fast and accurate resolution, based on your product’s service level. Notifications may
be sent to your authorized Hewlett Packard Enterprise Channel Partner for on-site service, if
configured and available in your country. The Insite Remote Support products available for the
P9500 disk arrays are described in Table 8 (page 18).
Table 8 XP9500 disk array remote support products
ApplicationDescriptionProduct
For customers that fully commit to use
Hewlett Packard Enterprise Remote
XP/XP9500 Remote Device Access
Support
AE241A
Support. It uses Insight Remote
Support for XP7 Remote Device
Monitoring utilizing LAN/Internet
connectivity and Remote Device
Access Support. This configuration is
required to meet the objectives of XP
disk array’s Internet connectivity with
18 Installation requirements
Table 8 XP9500 disk array remote support products (continued)
ApplicationDescriptionProduct
Remote Device Access initiative and
prerequisites for Critical Support
contracts. Hewlett Packard Enterprise
recommends that the AE241A product
with Internet connectivity should be
utilized for all new XP7 installations, to
ensure the optimal support model and
highest TCE.
For customers that commit to utilize
Internet and Insight Remote Support
XP/XP9500 Remote Device Access
Support
AE242A
connectivity for XP9500 Remote
Device Monitoring but will not allow for
Remote Device Access to the XP9500
array from Hewlett Packard Enterprise
for proactive and critical support
processes. Without Remote Device
Access, Critical Support contract
prerequisites cannot be met.
For a customer with strict security
protocols specifically prohibits
HPE/XP9500 Mission Critical No LAN
Support
AE244A
inbound/outbound traffic to/from the
data center and thus will not allow
Remote Support connection by either
modem or LAN/internet connectivity;
but does have Mission Critical Services
with Customer Engineer onsite
included in the terms of the support
contract. Factory Authorization will be
required to order this product. Proof of
valid Customer Engineer on-site
Mission Critical support contract must
be provided for Factory Authorization
approval.
For a customer with strict security
protocols specifically prohibits
HPE/XP9500 No Mission Critical No
LAN Support
AE245A
inbound/outbound traffic to/from the
data center and thus will not allow
Remote Support connection by either
modem or LAN and does not have a
Mission Critical Services on-site
contract. The added costs of this
configuration only covers the additional
warranty support cost to Hewlett
Packard Enterprise during warranty
period. Other additional costs can also
be incurred for support contracts for
customers who do not have remote
support configured.
Details are available at: http://www.hpe.com/info/insightremotesupport
To download the software, go to Software Depot: http://www.hpe.com/support/softwaredepot
Select Insight Remote Support from the menu on the right.
Insight Remote Support 19
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