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E StoreOnce 5100

HP E StoreOnce 3100, E StoreOnce 3500, E StoreOnce 5100 Maintenance And Service Manual

Maintenance and Service Guide for HPE StoreOnce 3100, 3500 Series and 5100 Systems
Abstract
This is the Maintenance and Service guide for the HP StoreOnce 3100, 3520, 3540 and 5100 Systems. These products are single node StoreOnce Systems, running StoreOnce software version 3.14.0 or later. All tasks described in this guide require an Administrator logon.
© Copyright 2015 Hewlett Packard Enterprise Development LP
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services
are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting
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Acknowledgments
Intel®, Itanium®, Pentium®, Intel Inside®, and the Intel Inside logo are trademarks of Intel Corporation in the United States and other countries.
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Revision History
December 2015Revision 1
Launch of HPE StoreOnce 3100 System, HPE StoreOnce 3500 Series and HPE StoreOnce 5100 System
Contents
1 Finding part numbers for replacement parts.......................................................5
HPE StoreOnce 3100 System Components.........................................................................................6
HPE StoreOnce 3500 Series Components...........................................................................................8
HPE StoreOnce 5100 System Components.......................................................................................11
HPE StoreOnce 5100 System Capacity Upgrade Kit Components....................................................13
Optional Hardware Components........................................................................................................14
2 General precautions and safety guidelines.......................................................16
Required tools.....................................................................................................................................16
Component replacement guidelines...................................................................................................16
Safety precautions..............................................................................................................................16
General precautions......................................................................................................................16
Preventing electrostatic discharge................................................................................................17
Equipment symbols.......................................................................................................................17
3 Identifying problems..........................................................................................19
POST messages and troubleshooting................................................................................................19
Using the StoreOnce GUI to identify a problem.................................................................................19
Viewing the Events Log.................................................................................................................19
Viewing the failed disk in the Hardware tree.................................................................................20
Using the StoreOnce CLI to identify a problem..................................................................................20
Using LEDs to diagnose problems.....................................................................................................23
Server LEDs (all models)...............................................................................................................23
Front panel LEDs.....................................................................................................................23
Rear panel LEDs......................................................................................................................25
Storage enclosure LEDs (HPE StoreOnce 5100 System only).....................................................26
4 Power on/off, firmware upgrades and other processes.....................................30
Power on/off requirements..................................................................................................................30
Upgrading BIOS or hardware firmware components..........................................................................30
Upgrading StoreOnce software..........................................................................................................32
Running a system self test..................................................................................................................32
HPresetpassword account..................................................................................................................33
5 Replacing the system’s motherboard ...............................................................34
Before replacing the motherboard—iLO4 licenses.............................................................................34
Before replacing the motherboard—component configuration...........................................................34
Motherboard spares part number and System Maintenance switch..................................................35
DIMM locations...................................................................................................................................35
After replacing the motherboard—BIOS and iLO configuration..........................................................37
Warranty serial numbers...............................................................................................................40
6 Replacing the p1224 RAID controller and components....................................41
Overview.............................................................................................................................................41
Part numbers.................................................................................................................................41
Internal SAS cabling......................................................................................................................41
HPE StoreOnce 3100 System..................................................................................................41
HPE StoreOnce 3500 Series...................................................................................................42
HPE StoreOnce 5100 System..................................................................................................43
Identifying a RAID controller failure....................................................................................................43
Replacing the RAID components........................................................................................................44
p1224 RAID controller...................................................................................................................44
The RAID cache module and SuperCapacitor..............................................................................44
HPE SAS expander card (HPE StoreOnce 5100 System and HPE StoreOnce 3500 Series)......45
Replacement procedure................................................................................................................45
Contents 3
7 Disk replacement...............................................................................................48
RAID configuration..............................................................................................................................48
Hot spare disk and LEDs on the HPE StoreOnce 5100 System...................................................49
Ordering the correct replacement disk for a failed disk......................................................................49
Replacing a hot-plug hard disk ..........................................................................................................50
If multiple disks fail and a RAIDset is broken......................................................................................52
8 Replacing Optional Hardware...........................................................................54
Error messages..................................................................................................................................54
Replacing Optional Hardware cards...................................................................................................55
Fibre Channel card considerations................................................................................................55
Removing and replacing a Fibre Channel or 10GbE SFP.............................................................55
9 HPE StoreOnce 5100 System Capacity Upgrade expansion shelves..............56
Removing and replacing the I/O module............................................................................................56
Removing and replacing a power supply module...............................................................................57
Removing and replacing a fan module...............................................................................................58
Replacing the fan control card............................................................................................................59
Removing and replacing the power distribution board.......................................................................60
Removing and replacing the enclosure backplane.............................................................................62
Removing and replacing an enclosure...............................................................................................64
10 The QR ISO image..........................................................................................68
Download Quick Restore ISO Image .................................................................................................68
Create a bootable QR USB Stick........................................................................................................68
Delete storage....................................................................................................................................69
Boot the appliance and install the StoreOnce software .....................................................................69
Performing a configuration restore ....................................................................................................69
11 Support and other resources...........................................................................72
Accessing Hewlett Packard Enterprise Support.................................................................................72
Accessing updates..............................................................................................................................72
Websites.............................................................................................................................................72
Customer self repair...........................................................................................................................73
Remote support..................................................................................................................................73
Documentation feedback....................................................................................................................73
A Warranty and regulatory information.................................................................74
Warranty information...........................................................................................................................74
Regulatory information........................................................................................................................74
Belarus Kazakhstan Russia marking.............................................................................................74
Turkey RoHS material content declaration....................................................................................75
Ukraine RoHS material content declaration..................................................................................75
4 Contents
1 Finding part numbers for replacement parts
This is the Maintenance and Service Guide for the products listed in Table 1. The products are based on HPE ProLiant Gen 9 servers and this guide supplements the ProLiant Maintenance and Service Guides. For hardware issues on the HPE StoreOnce System, the appropriate guide (as shown in Table 1) is the primary source of information and common spares part numbers are provided in these guides. This guide contains only information that is not included in existing product documentation.
Table 1 Identifying the correct Maintenance and Service Guide
Associated HPE productHPE StoreOnce System
HPE ProLiant DL360p 4LFF G9 serverHPE StoreOnce 3100 System
HPE ProLiant DL380p 12LFF G9 serverHPE StoreOnce 3520 System
HPE ProLiant DL380p 12LFF G9 serverHPE StoreOnce 3540 System
HPE ProLiant DL380p 12LFF G9 serverHPE StoreOnce 5100 System
For more information about replaceable components that are standard for the ProLiant products:
1. Go to http://www.hpe.com/info/enterprise/docs.
2. Select HP ProLiant Gen9 server and Service & Maintenance Guides.
3. Scroll through the guides and slect HP ProLiant DL380 Gen9 Server Maintenance and Service Guide or HP ProLiant DL360 Gen9 Server Maintenance and Service Guide, as appropriate.
4. Open the guide and look at the Illustrated Parts Catalogue.
The following tables provide a checklist with part numbers of all replaceable components that are unique to HP StoreOnce Systems. These parts and their replacement procedures are not referenced in the relevant HPE ProLiant server guide and are described only in this guide.
NOTE: There is no specific match for the HPE StoreOnce 5100 System Capacity Upgrade in existing HPE documentation, so the replacement procedures are documented fully in this guide.
5
HPE StoreOnce 3100 System Components
This model is based on an HPE ProLiant DL360 Gen9 server. The following table contains the Spares Part Numbers for the main components in the server unit.
NOTE: This is an offline list, created from partsurfer. If there is a problem with these Spares Part Numbers, check the online source at: http://partsurfer.hpe.com/search.aspx. If the problem exists in the online source, use the feedback form to log the problem: http://partsurfer.hpe.com/
ContactUs.aspx.
Table 2 HPE StoreOnce 3100 System, BB913A
Hot plugDescriptionSpares Part NumberPart
YesSPS-DRV HD 2TB 6G SAS
7.2K 3.5 DP MDL SC
653948-0012 TB hard disk drive
No, unless optional second PSU connected
SPS-PS 500W FS PlatinumPlus
754377-001Power supply
NoSPS-PRO E5-2620v3 6C
2.4GHz 85W
762445-001Processor
NoSPS-MEMORY DIMM
16GB 2Rx4 PC4-2133R-15
774172-001Memory DIMM
NoSPS-PCA dl380/dl360
Gen9 SYS I/O
775400-001System board
NoSPS-PCA DL380/DL360
Gen9 4-LFF SAS Bkpln
775402-001Backplane
NoSPS-Heatsink Scr
Down/Standrd DL360 Gen9
775403-001Processor heatsink
YesSPS-Fan Module dl360
Gen9
775415-001Fan module
NoSPS-PCI Riser PRI S1/2
dl360 Gen9
775421-001PCI riser
NoSPS-SAS power cable780423-001Internal SAS cable
NoSPS-PCI Riser PRI S1
DL360 Gen9
785497-001PCIe riser
NoSPS-PCA 4e/4i w/o
Encryption
842475-001RAID controller p1224
NoSPS-BD DDR3 MINI DIMM
MOD 1Gx72
633542-001Mini DIMM module
(cache module for p1224)
NoSPS-CA CAPACITOR 36in
FL
660093-001SuperCapacitor (for p1224)
6 Finding part numbers for replacement parts
Figure 1 HPE 3100 mechanical components
1
2
3
Figure 2 HPE 3100 system components
4
5
6
7
8
10
9
11
12
PCI riser blank2Access panel1
Hot plug power supply4PCI riser cage3
Controller options6PCIe riser boards5
Processor8Heatsink7
System I/O board10DIMM9
Drive12Fan11
HPE StoreOnce 3100 System Components 7
HPE StoreOnce 3500 Series Components
The HPE StoreOnce 3520 System and HPE StoreOnce 3540 System are based on an HPE ProLiant DL380 Gen9 server. Both models have a base configuration of 12 LFF disks, with basic storage capacity capped at 50% of the available usable capacity. A license is required to make the full storage capacity available for use.
The following table lists Spares Part Numbers for the main components in the server unit.
NOTE: This is an offline list, created from partsurfer. If there is a problem with these Spares Part Numbers, check the online source at: http://partsurfer.hpe.com/search.aspx. If the problem exists in the online source, use the feedback form to log the problem: http://partsurfer.hpe.com/
ContactUs.aspx.
Table 3 HPE StoreOnce 3500 Series, BB914A and BB922A
Hot plugDescriptionSpares Part NumberPart
YesSPS-DRV HD 2TB 6G SAS
7.2K 3.5 DP MDL SC
653948-001Hard disk drive (2 TB, 3520)
YesSPS-DRV HD 4TB 3.5 7.2K
6G SAS SC MDL
695842-001Hard disk drive (4 TB, 3540)
YesSPS-PS 800W FS
PlatinumPlus
754381-001Power supply
NoSPS-PRO E5-2620v3 6C
2.4GHz 85W
762445-001Processor
NoSPS-MEMORY DIMM
16GB 2Rx4 PC4-2133R-15
774172-001Memory DIMM
NoSPS-PCA dl380/dl360
Gen9 SYS I/O
775400-001System board
NoSPS-PCA dl380 3-S x8
PCI-E Riser
777281-001PCIe riser card 1 PCA (for
PCIe slots 1 to 3)
NoSPS-PCA dl380 3-S 2 x16
x8 PCI-E riser2
777283-001PCIe riser card 2 PCA (for
PCIe slots 4 to 6)
NoSPS-PCA DL360/380
12-LFF SAS Backplane
777284-001Backplane
YesSPS-Fan Module (High
PERF) DL38x Gen9
777286-001Fan module
NoSPS-Heatsink ASSYSTD
105WDL380
777290-001Processor heatsink
NoSPS-FAN CAGE DL38x777294-001Fan cage
NoCable, HD Mini SAS to Mini SAS, 16 inch 3500/5100 Defender to shiner
694008–002Cable, HD Mini SAS to Mini SAS, 16 inch 3500/5100 between the SAS expander and the p1224
NoSPS-CBL Mini SAS 12LFF
+ 15LFF Kit
784627-001Internal SAS Ribbon Cable from SAS expander to the backplane
NoSPS-BD Smart Array PCIe
SAS Expander
761879-001SAS expander
NoSPS-PCA 4e/4i w/o
Encryption
842475-001RAID controller p1224
8 Finding part numbers for replacement parts
Table 3 HPE StoreOnce 3500 Series, BB914A and BB922A (continued)
Hot plugDescriptionSpares Part NumberPart
NoSPS-BD DDR3 MINI DIMM
MOD 1Gx72
633542-001Mini DIMM module
NoSPS-CA CAPACITOR 36in
FL
660093-001SuperCapacitor (for p1224)
NOTE: Optional hardware — 10GbE Network cards, FC cards, and SFP transceivers are not part of the basic configuration. See Optional Hardware FRUs (page 14) for details of Optional Hardware FRUs.
Figure 3 HPE 3500 and HPE 5100 Mechanical Components
1
2
3
4
HPE StoreOnce 3500 Series Components 9
Figure 4 HPE 3500 and HPE 5100 System Components
5
6
7
8
9
10
11
Fan cage2Access panel1
Drive cage4PCI riser3
Heatsink6DIMMs5
Power supply8Processor7
Hard drive10System board assembly9
Fan11
For a rear view drawing of the the HPE StoreOnce 3500 Series, see Figure 5.
10 Finding part numbers for replacement parts
HPE StoreOnce 5100 System Components
The HPE StoreOnce 5100 System is based on an HPE ProLiant DL380 Gen9 server.
The following table lists Spares Part Numbers for the main components in the head server. See the HPE StoreOnce 5100 System Capacity Upgrade Kit components (page 13) for information about components in the storage enclosure.
NOTE: This is an offline list, created from partsurfer. If there is a problem with these Spares Part Numbers, check the online source at: http://partsurfer.hpe.com/search.aspx. If the problem exists in the online source, use the feedback form to log the problem: http://partsurfer.hpe.com/
ContactUs.aspx.
Table 4 HPE StoreOnce 5100 System, BB915A
Hot plugDescriptionSpares Part NumberPart
YesSPS-DRV HD 900GB 6G
SAS 10K 2.5 DP EN SC
653971-001OS Hard disk drive (900GB)
YesSPS-DRV HD 4TB 3.5
7.2K 6G SAS SC MDL
695842-001Hard disk drive (4 TB)
NoSPS-BD AROC P440ar
Cntrlr
749796-001SmartArray RAID Controller
NoSPS-BATT PACK ENHANCED MegaCell 96W
815983-001SmartArray Battery Pack
YesSPS-PS 800W FS PlatinumPlus
754381-001Power supply
NoSPS-BD Smart Array PCIe SAS Expander
761879-001SAS expander
NoCable, HD Mini SAS to Mini SAS, 16 inch
694008–002Cable, HD Mini SAS to Mini
SAS, 16 inch 3500/5100
3500/5100 Defender to shiner
between the SAS expander and the p1224
NoSPS-CBL Mini SAS 12LFF + 15LFF Kit
784627-001Internal SAS Ribbon Cable from SAS expander to the backplane
NoSPS-PCA 4e/4i w/o
Encryption
842475-001RAID controller p1224
NoSPS-BD DDR3 MINI
DIMM MOD 1Gx72
633542-001Mini DIMM module (cache module for p1224)
NoSPS-CA CAPACITOR 36in
FL
660093-001SuperCapacitor (for p1224)
NoSPS-PCA dl380 2-SFF
rear Backplane
777280-001SAS/SATA backplane board - Mounts on the rear of the 2-bay small form factor (SFF) hard drive cage
NoSPS-CA SAS
2SFF+*SFF+
784629-001Mini-SAS cable kit (Includes six cables) - For connecting
AROC/H240+P440 Kit
between the 8-bay and 2-bay small form factor (SFF) hard drive cages and the H240 host bus adapter or the P440ar controller board
HPE StoreOnce 5100 System Components 11
Table 4 HPE StoreOnce 5100 System, BB915A (continued)
Hot plugDescriptionSpares Part NumberPart
NoSPS-PRO E5-2640v3 8C
2.6GHz 90W
762447-001Processor
NoSPS-MEMORY DIMM 16GB 2Rx4 PC4-2133R-15
774172-001Memory DIMM
NoSPS-PCA dl380/dl360 Gen9 SYS I/O
775400-001System board
NoSPS-PCA dl380 3-S x8 PCI-E Riser
777281-001PCIe riser 1 PCA (for PCIe
slots 1 to 3)
NoSPS-PCA dl380 3-S 2 x16 x8 PCI-E riser2
777283-001PCIe riser 2 PCA (for PCIe
slots 4 to 6)
NoSPS-PCA DL360/380 12-LFF SAS Backplane
777284-001Backplane for data disks
YesSPS-Fan Module (High PERF) DL38x Gen9
777286-001Fan module
NoSPS-Heatsink ASSYSTD 105WDL380
777290-001Processor heatsink
NoSPS-FAN CAGE DL38x777294-001Fan cage
NoSPS-Flex Bay (2SFF ODD USB/VGA)
814059-001Cable from rear to
motherboard
NOTE: Optional hardware — 10GbE Network cards, FC cards, and SFP transceivers are not part of the basic configuration. See Optional Hardware FRUs (page 14) for details of Optional Hardware FRUs.
HPE StoreOnce 3500 Series and HPE StoreOnce 5100 Systems are both based on the HPE ProLiant DL380p server. For Mechanical and System components see Figures 3 and 4. The following drawing shows the rear view of the HPE StoreOnce 5100 System. It is also valid for the HPE StoreOnce 3500 Series, apart from the two OS disks.
Figure 5 HPE StoreOnce 5100 System and HPE StoreOnce 3500 Series rear view
1
2
3
4
1
5
6
4
4
1
iLO
PS2
PS1
1 2 3 4 5 6 7 8 9
10111213141516171819
Slot 2, SAS expander card2Slot 1, available for Optional Hardware1
Slot 4, available for Optional Hardware4Slot 3, RAID controller card3
Slot 6, available for Optional Hardware6Slot 5, available for Optional Hardware5
OS drive 1 (not HPE StoreOnce 3500 Series)8Optional serial port7
Power supply 1 (PS1)10OS drive 2 (not HPE StoreOnce 3500 Series)9
12 Finding part numbers for replacement parts
Video connector12Power supply 2 (PS2)11
1Gb RJ45 Port 3141Gb RJ45 Port 413
1Gb RJ45 Port 1 (eth0)161Gb RJ45 Port 215
USB connectors18iLO4 connector17
Rear UID LED19
HPE StoreOnce 5100 System Capacity Upgrade Kit Components
The HPE StoreOnce 5100 System (48 TB) Capacity Upgrade Kit (BB916A) is a 2U disk enclosure containing twelve 4 TB disks. It includes a hot spare disk. The StoreOnce configuration has a single I/O module (in the top location) plus a “blank” module.
The following table lists Spares Part Numbers for the main components in the storage enclosure.
NOTE: This is an offline list, created from partsurfer. If there is a problem with these Spares Part Numbers, check the online source at: http://partsurfer.hpe.com/search.aspx. If the problem exists in the online source, use the feedback form to log the problem: http://partsurfer.hpe.com/
ContactUs.aspx.
Table 5 HPE StoreOnce Capacity Upgrade, BB916A
Hot plug?DescriptionSpares Part NumberPart
No*SPS-PCA Backplane BackPlane LFF HDD (1-based/IOM)
832031-001*Enclosure backplane
NoSPS Cage; LFF Hard Disk Drive (HDD)
781531-001Hard disk cage
YesSPS Fan Assembly781532-001Fan assembly
No*SPS I/O Module; LFF 2 Port
781867-001*I/O module
NoSPS-VRM Assy808276-001Power distribution board
YesSPS-PWR SUPPLY,460W,12V,HTPLG,RED
536404-001Power supply
NoSPS-RAIL KIT 2U700520-001Rail kit
YesSPS-DRV HD 4TB 3.5 7.2K 6G SAS QR MDL
697966-001HDD, hard disk drive
NoSPS - Fan interconnect cable
740127-001Fan control card cable
No716195–B21HP external 1 m (3 ft) HD
Mini-SAS x 4 to HD Mini-SAS x 4 cable supplied with the product
No691970–001HP external 0.5 m (1.5 ft)
HD Mini-SAS x 4 to HD Mini-SAS x 4 cable
No716197–B21HP external 2 m (6 ft) HD
Mini-SAS x 4 to HD Mini-SAS x 4 cable
IMPORTANT: * Items are not hot-plug because there is only one I/O module.
HPE StoreOnce 5100 System Capacity Upgrade Kit Components 13
NOTE: A 1 metre SAS cable is supplied with the product. 0.5 metre and 2 metre cables may also be purchased. Cables over 2 metres are not supported.
Figure 6 HPE 5100 Capacity Upgrade System components
1
2
3
4
5
6
7
8
9
10
11
Backplane2Drive cage1
Airguard4Interface between fan and backplane3
Power supply6Voltage Regulator (VRM) or power module5
I/O module8Enclosure7
Rear unit ID10Fan module9
Disk drive11
Optional Hardware Components
All Optional Hardware PCIe cards and SFP transceivers that support connection to a 10GbE network and/or a FC SAN can be swapped like for like. The following table lists the part numbers for HPE StoreOnce Optional Hardware. Optional Hardware is supported with the HPE StoreOnce 5100 System and HPE StoreOnce 3500 Series. It is not supported with the HPE StoreOnce 3100 System.
Table 6 Optional Hardware Part Numbers
Hot plug?Part numberPartDescription
No657128-001SPS-BD ETHERNET 10GB
2P 530T ADPTR
10GbE-T network card
No792834-001SPS-PCA Ethernet 10Gb
2P 557 SFP-ADPTR
10GbE SFP network card
Yes456096-001SPS-SFP+,10G BLc,SR10GbE SFP transceiver
No489191-001SPS-BD, HBA, 82q DP FC
PCIe
8Gb FC card
Yes468508-001SPS-SFP, 8GB, FC SHORT
WAVE
8Gb FC transceiver
14 Finding part numbers for replacement parts
IMPORTANT: Providing the replacement card is of the same type and is installed in the same slot, no activation or licensing is required. For guidelines about replacing Optional Hardware, see Replacing Optional Hardware (page 54).
Optional Hardware Components 15
2 General precautions and safety guidelines
Required tools
The following items are required for some replacement procedures:
• T-8 Torx screwdriver
• T-10 Torx screwdriver
• T-15 Torx screwdriver
• Phillips screwdriver
Component replacement guidelines
CAUTION: Removing a component significantly changes the air flow within the enclosure. Components must be installed for the enclosure to cool properly. If a component fails, leave it in place in the enclosure until a new component is available to install.
Use the following guidelines when replacing a component in the HPE StoreOnce System or the HPE StoreOnce 5100 System Capacity Upgrade enclosure.
• Before replacing a component, verify its status to ensure it needs replacement. To verify component status, check the status LEDs, event logs, product-specific logs, and management utilities for component health and location information. For more information on interpreting the LED displays, see Using LEDs to diagnose problems (page 23).
• Parts can be damaged by electrostatic discharge. Keep parts in electrostatic containers until needed and ensure you are properly grounded when touching static-sensitive components.
• HPE recommends waiting until periods of low storage system activity to replace a component.
• When replacing components at the rear of the rack, cabling might obstruct access to the
component. Carefully move any cables out of the way to avoid loosening any connections. In particular, avoid cable damage that might be caused by:
◦ Kinking or bending.
◦ Disconnecting cables without capping. If uncapped, cable performance might be impaired
by contact with dust, metal or other surfaces.
◦ Placing removed cables on the floor or other surfaces, where they might be walked on
or otherwise compressed.
Safety precautions
Retain and follow all product safety and operating instructions. Always refer to the documentation (printed or electronic) supplied with your product. If there is a conflict between this document and the product documentation, the product documentation takes precedence. Observe all warnings on the product and in the operating instructions to reduce the risk of bodily injury, electric shock, fire, and damage to the equipment.
General precautions
CAUTION: The installation and maintenance of products must be carried out by qualified personnel.
16 General precautions and safety guidelines
If the product sustains damage requiring service, disconnect the product from the AC electrical outlet and refer servicing to an HPE authorized service provider. Examples of damage requiring service include:
• The power cord, extension cord, or plug has been damaged.
• Liquid has been spilled on the product or an object has fallen into the product.
• The product has been exposed to rain or water.
• The product has been dropped or damaged.
• The product does not operate normally when you follow the operating instructions.
To reduce the risk of personal injury or damage to the product:
• Place the product away from radiators, heat registers, stoves, amplifiers, or other products that produce heat.
• Never use the product in a wet location.
• Avoid inserting foreign objects through openings in the product.
• Move products with casters carefully. Avoid quick stops and uneven surfaces.
Preventing electrostatic discharge
To prevent damaging the product, be aware of the precautions required when replacing the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
• Avoid hand contact by transporting and storing products in static-safe containers.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
• Place parts on a grounded surface before removing them from their containers.
• Avoid touching pins, leads, or circuitry.
• Always be properly grounded when touching a static-sensitive component or assembly.
Equipment symbols
The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions:
Safety precautions 17
18 General precautions and safety guidelines
3 Identifying problems
POST messages and troubleshooting
The HPE StoreOnce Management Console (GUI and Command Line Interface) are the primary sources of troubleshooting information. However, they do not capture power-on self-test hardware-related issues. Always refer to the appropriate HPE ProLiant Gen9 Maintenance and Service Guide for Power-On Self-Test (POST) information. To view POST messages you will need a system console attached to the HPE StoreOnce System.
Using the StoreOnce GUI to identify a problem
As long as Email and SNMP have been set up correctly, all messages and alerts will be automatically forwarded to the appropriate recipients.
The following examples show how to use the StoreOnce GUI to identify a missing disk and the details associated with an event. See the HPE StoreOnce 3100, 3520, 3540 and 5100 System User Guide for more details.
Viewing the Events Log
Select Events. The alert is recorded in the Events window with Event Details at the bottom of the window.
POST messages and troubleshooting 19
Viewing the failed disk in the Hardware tree
The following example shows the Hardware tree expanded to show the disk failure in the expansion shelf.
Using the StoreOnce CLI to identify a problem
The following StoreOnce CLI commands can also be used to identify hardware problems and to navigate the hardware tree for details about a specific component.
• hardware show problems
• hardware show status <Dev-id>
The following example illustrates how to use the StoreOnce CLI commands to find out more about the disk problems we have identified on the StoreOnce GUI. See the HPE StoreOnce CLI Reference Guide for more details.
1. To display warnings for all hardware components run the StoreOnce CLI command:
hardware show problems
This will assist you in identifying the storage cluster and component that is causing a problem.
2. To drill down to the hardware component causing the problem run the StoreOnce CLI
command, hardware show status <Dev-id> iteratively, where <Dev-id> is the component with a DEGRADED status until the required component is displayed (it will have a status of FAILED or MISSSING). For example::
# hardware show status
Name Dev-id Status
-------------------- ------------------------------------ -------­HPXXXNNNNNNS 37373937-3133-5A43-4A34-333530333553 DEGRADED p1224 Storage System 051dbf3f-0000-1000-8017-533646303433 DEGRADED
# hardware show status 051dbf3f-0000-1000-8017-533646303433
Name Dev-id Status
-------------------- ------------------------------------ -------­p1224 Storage System 051dbf3f-0000-1000-8017-533646303433 DEGRADED Drive Cage 5001438030123680 DEGRADED
20 Identifying problems
Pools pools-1 DEGRADED Controller 1 50014380266A0140 OK
# hardware show status 5001438030123680
Name Dev-id Status
----------------------- ---------------------- -------­Drive Cage 5001438030123680 DEGRADED Disk 5000C50076A2E72F 5000C50076A2E72F OK Disk 5000C500768723A7 5000C500768723A7 OK Disk 5000C500768AF62B 5000C500768AF62B OK Disk 5000C5007689EC7B 5000C5007689EC7B OK Disk 5000C50076A07ACB 5000C50076A07ACB OK Disk 5000C5007687823F 5000C5007687823F OK Disk 5000C50076A033DB 5000C50076A033DB OK
- Drive_Missing_b1000082 MISSING Disk 5000C50076A0D1DB 5000C50076A0D1DB OK Disk 5000C5007686F21F 5000C5007686F21F OK Disk 5000C5007688B5BB 5000C5007688B5BB OK Disk 5000C5007689C0A3 5000C5007689C0A3 OK
3. When you reach a faulty component, you can also use the StoreOnce CLI command to display details and look at the diagnostic message for more information.;
hardware show status <Dev-id> details
NOTE: In the following example, we have truncated the output to highlight the information returned for the missing disk.
# hardware show status 5001438030123680 details
Name
-----------------------------------------------------------­Drive Cage Dev-id = 5001438030123680 Status = DEGRADED message = ­ type = driveEnclosure model = 12G SAS Exp Card serialNumber = PDNRB0AZT6G0I5 firmwareVersion = ­ location = Port: 1I Box: 1
Disk 5000C50076A2E72F Dev-id = 5000C50076A2E72F Status = OK message = ­ type = drive model = MB4000FCWDK serialNumber = S1Z0AN1R0000K45005X7 firmwareVersion = HPD5 location = Port: 1I Box: 1 Bay: 1 volumeName = LUN 1, LUN_Pool 1_V1 capacity = 4.00 TB driveType = HDD rpm = 7200 totalPowerOnHours = 5351
.....
.....
­ Dev-id = Drive_Missing_b1000082 Status = MISSING message = The drive is missing or has failed. type = drive
Using the StoreOnce CLI to identify a problem 21
model = ­ serialNumber = ­ firmwareVersion = ­ location = Port: 1I Box: 1 Bay: 8 volumeName = LUN_C3_P1_V1 capacity = 4.00 TB driveType = Unknown
.....
.....
Disk 5000C5007689C0A3 Dev-id = 5000C5007689C0A3 Status = OK message = ­ type = drive model = MB4000FCWDK serialNumber = S1Z07ETP0000K447CUZY firmwareVersion = HPD5 location = Port: 1I Box: 1 Bay: 12 volumeName = LUN_C3_P1_V1 capacity = 4.00 TB driveType = HDD rpm = 7200 totalPowerOnHours = 5350
4. After identifying the issue that needs to be corrected, follow the instructions in the relevant chapter of this guide.
5. Be sure to check that all problems have been resolved. Re-run the StoreOnce CLI command:
hardware show problems
The output returned should now be blank.
22 Identifying problems
Using LEDs to diagnose problems
Server LEDs (all models)
Front panel LEDs
Figure 7 Front panel LEDs, HPE StoreOnce 3100 System
3 4
1 2 3 4
NIC status LED2UID LED1
Power LED and on/off button4System health LED3
Figure 8 Front panel LEDs, HPE StoreOnce 3500 Series and HPE StoreOnce 5100 System
1
2
3
4
Power LED and on/off button2System health LED1
UID LED4NIC status LED3
Front panel LEDs and buttons behavior
Using LEDs to diagnose problems 23
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