HP e proliant dl20 G9 User Manual

HPE ProLiant DL20 Gen9 Server

Abstract

This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise

Part Number: 826318-001 December 2015 Edition: 1

User Guide

assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.

The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website.

is the registered trademark of Linus Torvalds in the U.S. and other countries.

Linux

Microsoft

and Windows® are trademarks of the Microsoft group of companies.

microSD is a trademark or a registered trademark of SD-3C in the United States, other countries or both.

Red Hat

VMware

is a registered trademark of Red Hat, Inc. in the United States and other countries.

is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions.

Contents

Component identification .......................................................................................................................... 6

Front panel components ........................................................................................................................................... 6

Serial label pull tab information ................................................................................................................................ 7

Front panel LEDs and buttons .................................................................................................................................. 8

Front panel LED power fault codes ............................................................................................................... 8

Rear panel components ........................................................................................................................................... 9

Rear panel LEDs .................................................................................................................................................... 10

PCIe riser board slot definitions ............................................................................................................................. 10

System board components ..................................................................................................................................... 11

DIMM slot locations ..................................................................................................................................... 12

System maintenance switch ........................................................................................................................ 13

NMI functionality .......................................................................................................................................... 13

Drive numbering ..................................................................................................................................................... 13

HPE SmartDrive LED definitions ............................................................................................................................ 15

Fan locations .......................................................................................................................................................... 16

Operations .............................................................................................................................................. 17

Remove the security bezel ..................................................................................................................................... 17

Power up the server ............................................................................................................................................... 17

Power down the server ........................................................................................................................................... 17

Extend the server from the rack ............................................................................................................................. 18

Remove the server from the rack ........................................................................................................................... 19

Remove the access panel ...................................................................................................................................... 20

Install the access panel .......................................................................................................................................... 21

Remove the PCI riser cage .................................................................................................................................... 22

Install the PCI riser cage ........................................................................................................................................ 23

Remove the air baffle ............................................................................................................................................. 24

Install the air baffle ................................................................................................................................................. 24

Setup ...................................................................................................................................................... 26

Optional services .................................................................................................................................................... 26

Optimum environment ............................................................................................................................................ 26

Space and airflow requirements .................................................................................................................. 26

Temperature requirements .......................................................................................................................... 27

Power requirements .................................................................................................................................... 27

Electrical grounding requirements ............................................................................................................... 28

Server warnings and cautions ................................................................................................................................ 28

Rack warnings ........................................................................................................................................................ 29

Identifying the contents of the server shipping carton ............................................................................................ 29

Installing hardware options ..................................................................................................................................... 30

Installing the server into the rack ............................................................................................................................ 30

Installing the rack rail hook-and-loop strap ............................................................................................................. 33

Installing the operating system ............................................................................................................................... 34

Powering on and selecting boot options in UEFI Boot Mode ................................................................................. 35

Registering the server ............................................................................................................................................ 35

Hardware options installation .................................................................................................................. 36

Introduction ............................................................................................................................................................. 36

Security bezel option .............................................................................................................................................. 36

Drive options .......................................................................................................................................................... 36

Drive installation guidelines ......................................................................................................................... 37

Installing a non-hot-plug drive ..................................................................................................................... 37

Installing a hot-plug drive............................................................................................................................. 38

Drive cable options ................................................................................................................................................. 39

2 LFF Smart Array Controller Mini-SAS cable option .................................................................................. 40

Contents 3

4 SFF Smart Array Controller Mini-SAS cable option.................................................................................. 43

Controller options ................................................................................................................................................... 46

Installing the storage controller and FBWC module options........................................................................ 46

Installing an HPE Smart Storage Battery .................................................................................................... 48

M.2 SSD SATA cable and optical drive extension power cable option .................................................................. 50

Installing one M.2 SSD and one optical drive .............................................................................................. 50

Installing two M.2 SSDs............................................................................................................................... 57

Memory options ...................................................................................................................................................... 63

Memory subsystem architecture.................................................................................................................. 64

Single-, dual-, and quad-rank DIMMs .......................................................................................................... 64

DIMM identification ...................................................................................................................................... 64

Memory configurations ................................................................................................................................ 65

General DIMM slot population guidelines .................................................................................................... 66

Installing a DIMM ......................................................................................................................................... 66

FlexibleLOM riser cage assembly .......................................................................................................................... 67

GPU riser cage assembly ....................................................................................................................................... 68

Two-slot PCI riser cage assembly .......................................................................................................................... 70

Redundant power supply option ............................................................................................................................. 71

HPE Trusted Platform Module option ..................................................................................................................... 77

Installing the Trusted Platform Module board .............................................................................................. 78

Retaining the recovery key/password.......................................................................................................... 79

Enabling the Trusted Platform Module ........................................................................................................ 80

Cabling .................................................................................................................................................... 81

Cabling overview .................................................................................................................................................... 81

Storage cabling ...................................................................................................................................................... 81

2-bay LFF non-hot-plug drive cabling .......................................................................................................... 81

2-bay LFF hot-plug drive cabling ................................................................................................................. 82

4-bay SFF hot-plug drive cabling................................................................................................................. 82

M.2 SSD cabling .......................................................................................................................................... 82

FBWC module cabling ............................................................................................................................................ 85

Smart Storage Battery cabling ............................................................................................................................... 86

H240 Host Bus Adapter cabling ............................................................................................................................. 87

Optical drive cabling ............................................................................................................................................... 88

Fan cabling ............................................................................................................................................................. 89

Power supply cabling ............................................................................................................................................. 90

HPE 290 W non-hot-plug power supply cabling .......................................................................................... 90

Redundant Power Supply backplane cabling .............................................................................................. 90

Front I/O cabling ..................................................................................................................................................... 91

P440 Smart Array Controller cabling ...................................................................................................................... 91

Software and configuration utilities ......................................................................................................... 93

Server mode ........................................................................................................................................................... 93

Product QuickSpecs ............................................................................................................................................... 93

HPE iLO ................................................................................................................................................................. 93

Active Health System .................................................................................................................................. 94

RESTful API support for iLO........................................................................................................................ 95

Integrated Management Log ....................................................................................................................... 95

HPE Insight Remote Support ...................................................................................................................... 95

Intelligent Provisioning ........................................................................................................................................... 96

HPE Insight Diagnostics .............................................................................................................................. 97

Erase Utility ................................................................................................................................................. 97

Scripting Toolkit for Windows and Linux ................................................................................................................ 98

Service Pack for ProLiant ....................................................................................................................................... 98

HP Smart Update Manager ......................................................................................................................... 98

HPE UEFI System Utilities ..................................................................................................................................... 98

Using UEFI System Utilities ......................................................................................................................... 99

Flexible boot control .................................................................................................................................... 99

Restoring and customizing configuration settings ..................................................................................... 100

Secure Boot configuration ......................................................................................................................... 100

Embedded UEFI shell................................................................................................................................ 100

Embedded Diagnostics option ................................................................................................................... 100

Contents 4

RESTful API support for UEFI ................................................................................................................... 101

Re-entering the server serial number and product ID ............................................................................... 101

Utilities and features ............................................................................................................................................. 101

HPE Smart Storage Administrator ............................................................................................................. 101

Automatic Server Recovery ....................................................................................................................... 102

USB support .............................................................................................................................................. 102

Redundant ROM support........................................................................................................................... 102

Keeping the system current .................................................................................................................................. 103

Access to Hewlett Packard Enterprise Support Materials ......................................................................... 103

Updating firmware or System ROM ........................................................................................................... 103

Drivers ....................................................................................................................................................... 105

Software and firmware............................................................................................................................... 105

Operating System Version Support ........................................................................................................... 105

Version control........................................................................................................................................... 105

Operating systems and virtualization software support for ProLiant servers ............................................. 106

HPE Technology Service Portfolio ............................................................................................................ 106

Change control and proactive notification ................................................................................................. 106

Troubleshooting .................................................................................................................................... 107

Troubleshooting resources ................................................................................................................................... 107

System battery replacement ................................................................................................................. 108

Regulatory information .......................................................................................................................... 110

Safety and regulatory compliance ........................................................................................................................ 110

Belarus Kazakhstan Russia marking .................................................................................................................... 110

Turkey RoHS material content declaration ........................................................................................................... 111

Ukraine RoHS material content declaration ......................................................................................................... 111

Warranty information ............................................................................................................................................ 111

Specifications ........................................................................................................................................ 112

Environmental specifications ................................................................................................................................ 112

Mechanical specifications ..................................................................................................................................... 112

Power supply specifications ................................................................................................................................. 112

Hot-plug power supply calculations ...................................................................................................................... 113

Support and other resources ................................................................................................................ 114

Accessing Hewlett Packard Enterprise Support ................................................................................................... 114

Information to collect ................................................................................................................................. 114

Accessing updates ............................................................................................................................................... 114

Websites ............................................................................................................................................................... 114

Customer Self Repair ........................................................................................................................................... 115

Remote support .................................................................................................................................................... 122

Acronyms and abbreviations................................................................................................................. 123

Documentation feedback ...................................................................................................................... 127

Index ..................................................................................................................................................... 128

Contents 5

Component identification

Front panel components

• 2-bay LFF non-hot-plug drive model

• 2-bay LFF hot-plug drive model

Component identification 6

• 4-bay SFF hot-plug drive model

Item

Description

Optical drive (optional)

Serial label pull tab ("Serial label pull tab information" on page 7) 3

USB 2.0 connectors

Drive bays

Serial label pull tab information

The horizontally-oriented node serial number and iLO label pull tab is located on the rear node panel. The following server labels are attached to this pull tab:

• Top—Server serial number label

• Bottom—Default iLO account information label and customer asset tag label

Component identification 7

Front panel LEDs and buttons

Item

Description

Status

NIC status LED*

Solid green = Link to network

Health LED*

Solid green = Normal

UID button/LED*

Solid blue = Activated

•

Power On/Standby

Solid green = System on

behavior

System board

1 flash

Flashing green (1 flash per second) = Network active Off = No network activity

Flashing green (1 flash per second) = iLO is rebooting Flashing amber = System degraded** Flashing red (1 flash per second) = System critical**

Flashing blue:

1 flash per second = Remote management or firmware upgrade in

progress

4 flashes per second = iLO manual reboot sequence initiated 8 flashes per second = iLO manual reboot sequence in progress

Off = Deactivated

* When all four LEDs described in this table flash simultaneously, a power fault has occurred. For more information, see "Front panel LED power fault codes (on page 8)." ** If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health status. † Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has occurred, or the front I/O cable is disconnected.

button and system power LED*

Flashing green (1 flash per second) = Performing power on sequence Solid amber = System in standby Off = No power present†

Front panel LED power fault codes

The following table provides a list of power fault codes, and the subsystems that are affected. Not all power faults are used by all servers.

Subsystem

Front panel LED

Component identification 8

behavior

Processor

2 flashes

Memory

3 flashes

Riser board PCIe slots

4 flashes

FlexibleLOM

5 flashes

controller/Smart SAS HBA controller

6 flashes System board PCIe slots

7 flashes

Power backplane or storage backplane

8 flashes

Power supply

9 flashes

Item

Description

Slot 1 PCIe/FlexibleLOM

Slot 2 PCIe

Non-hot-plug power supply

Hot-plug power supply 2 5

Hot-plug power supply 1

NIC connector 2

Video connector

NIC connector 1/iLO management connector

USB 3.0 connectors (2)

Subsystem

Removable HPE Flexible Smart Array

For more information, see "Front panel LEDs and buttons (on page 8)."

Rear panel components

Front panel LED

Component identification 9

Rear panel LEDs

Item

Description

Status

NIC link LED

Green = Network link

NIC activity LED

Solid green = Link to network

UID LED

Solid blue = Activated

•

Power supply LED

Solid green = Normal

•

number

factor

description

slot

FlexibleLOM

PCIe x8

PCIe 3

PCIe3 x8

Off = No network link

Flashing green = Network active Off = No network activity

Flashing blue:

1 flash per second = Remote management

or firmware upgrade in progress

4 flashes per second = iLO manual reboot

sequence initiated

8 flashes per second = iLO manual reboot

sequence in progress

Off = Deactivated

Off = One or more of the following conditions exists:

Power is unavailable Power supply failed Power supply is in standby mode

Power supply error

PCIe riser board slot definitions

• FlexibleLOM riser board

Slot

FlexibleLOM

Slot 2

Form

Slot

(8,4,2,1)

Component identification 10

• Two-slot riser board

number

factor

description

Low-profile

PCIe3 x8

Full-height,

PCIe3 x8

number

factor

description

—

Full-height,

PCIe3 x16

Item

Description

PCIe riser connector*

Slot

Form

Slot

• GPU riser board

Slot

half-length

Form

half-length

(8,4,2,1)

Slot

(16,8,4,1)

System board components

Component identification 11

Item

Description

Trusted module connector

microSD slot

Processor

Fan connector 2

Fan connector 1

System battery

Front I/O connector 9

14-pin power connector

4-pin power connector

8-pin power connector

Power supply sideband signal connector

Smart Storage Battery connector

SATA connector for M.2 SSD/optical drive

Storage backup power connector

Mini-SAS connector

SATA connector for M.2 SSD

Fan connector 3

Internal USB 3.0 connector 20

System maintenance switch

NMI header

For more information on the riser board slots supported by the onboard PCI riser connectors, see "PCIe riser board slot definitions (on page 10)."

DIMM slot locations

The arrow points to the front of the server.

Component identification 12

Position

Default

Function

Off

Off = iLO 4 security is enabled.

Off

Off = System configuration can be

Off

Reserved

Off

Reserved

Off

Off = Power-on password is enabled.

Off

Off = No function Off

Off = Set default boot mode to UEFI. S8

—

Reserved

—

Reserved

S10

—

Reserved

S11

—

Reserved

S12

—

Reserved

Before using the S7 switch to change to Legacy BIOS Boot Mode, be sure the

HPE Dynamic Smart Array B140i Controller is disabled. Do not use the B140i controller when

System maintenance switch

On = iLO 4 security is disabled.

changed. On = System configuration is locked.

On = Power-on password is disabled.

On = ROM reads system configuration as invalid.

On = Set default boot mode to legacy.

To access the redundant ROM, set S1, S5, and S6 to on.

When system maintenance switch S6 is set to the On position, the system is prepared to erase all system configuration settings from both CMOS and NVRAM.

IMPORTANT:

the server is in Legacy BIOS Boot Mode.

NMI functionality

An NMI crash dump creates a crash dump log before resetting a system which is not responding.

Crash dump log analysis is an essential part of diagnosing reliability problems, such as failures of operating systems, device drivers, and applications. Many crashes freeze a system, and the only available action for administrators is to restart the system. Resetting the system erases any information which could support problem analysis, but the NMI feature preserves that information by performing a memory dump before a system reset.

To force the system to invoke the NMI handler and generate a crash dump log, do one of the following:

• Use the iLO Virtual NMI feature.

• Short the NMI header ("System board components" on page 11).

For more information, see the Hewlett Packard Enterprise website (http://www.hpe.com/support/NMI).

Drive numbering

The following images show the drive numbering for each of the supported drive configurations. For drive box numbering information, see "Front panel components (on page 6)."

Component identification 13

• 2-bay LFF non-hot-plug drive model

• 2-bay LFF hot-plug drive model

Component identification 14

• 4-bay SFF hot-plug drive model

Item

LED

Status

Definition

Locate

Solid blue

The drive is being identified by a host application.

Flashing blue

The drive carrier firmware is being updated or requires an 2

Activity ring

Rotating green

Drive activity

Off

No drive activity

Do not remove

Solid white

Do not remove the drive. Removing the drive causes one or Off

Removing the drive does not cause a logical drive to fail. 4

Drive status

Solid green

The drive is a member of one or more logical drives.

HPE SmartDrive LED definitions

HPE SmartDrives are the latest Hewlett Packard Enterprise drive technology, and they are supported beginning with ProLiant Gen8 servers and server blades. The SmartDrive is not supported on earlier generation servers and server blades. Identify a SmartDrive by its carrier, shown in the following illustration.

When a drive is configured as a part of an array and connected to a powered-up controller, the drive LEDs indicate the condition of the drive.

update.

more of the logical drives to fail.

Component identification 15

Item

LED

Status

Definition

Flashing green

The drive is rebuilding or performing a RAID migration, strip size Flashing

The drive is a member of one or more logical drives and predicts Flashing amber

The drive is not configured and predicts the drive will fail.

Solid amber

The drive has failed.

Off

The drive is not configured by a RAID controller.

The Dynamic Smart Array B140i Controller is only available in UEFI Boot Mode.

The blue Locate LED is behind the release lever and is visible when illuminated.

IMPORTANT: It cannot be enabled in Legacy BIOS Boot Mode. If the B140i controller is disabled, drives connected to the system board Mini-SAS connectors operate in AHCI or Legacy mode. Unde this condition:

• The drives cannot be a part of a hardware RAID or a logical drive.

• The Locate, Drive status, and Do not remove LEDs of the affected drives are disabled.

Use BIOS/Platform Configuration (RBSU) in the UEFI System Utilities ("HPE UEFI System

Utilities" on page 98) to enable or disable the B140i controller (System Configuration →

BIOS/Platform Configuration (RBSU) → System Options → SATA Controller Options → Embedded SATA Configuration).

Fan locations

amber/green

migration, capacity expansion, or logical drive extension, or is erasing.

the drive will fail.

Component identification 16

Operations

Remove the security bezel

To access the front panel components, unlock and then remove the security bezel.

Power up the server

To power up the server, press the Power On/Standby button.

Power down the server

Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs.

IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the system.

To power down the server, use one of the following methods:

• Press and release the Power On/Standby button.

This method initiates a controlled shutdown of applications and the OS before the server enters standby mode.

• Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter

standby mode.

This method forces the server to enter standby mode without properly exiting applications and the OS. If an application stops responding, you can use this method to force a shutdown.

• Use a virtual power button selection through iLO 4.

This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode.

Operations 17

To reduce the risk of personal injury or equipment damage, be sure that the rack

Before proceeding, verify the server is in standby mode by observing that the system power LED is amber.

Extend the server from the rack

WARNING: is adequately stabilized before extending a component from the rack.

1. Power down the server (on page 17).

2. Disconnect all peripheral cables from the server.

3. Disconnect each power cord from the server.

4. In a server that uses thumbscrew rack ears, loosen the captive thumbscrews that secure the server

faceplate to the front of the rack, and then slide the server out of the rack.

5. In a server that uses quick-release latch rack ears: a. Open the latches on both sides of the server. b. If necessary, use a T-25 Torx screwdriver to loosen the shipping screws.

Operations 18

Slide the server out of the rack.

6. After performing the installation or maintenance procedure, slide the server back into the rack, and

then press the server firmly into the rack to secure it in place.

7. Do one of the following:

o In a server that uses thumbscrew rack ears, tighten the captive thumbscrews.

o In a server that uses quick-release latch rack ears, if necessary, tighten the shipping screws.

8. Connect each power cord to the server.

9. Connect all peripheral cables to the server.

10. Power up the server (on page 17).

Remove the server from the rack

Operations 19

This server is very heavy. To reduce the risk of personal injury or damage to the

minimum of two people are required for all rack server installations. A third person may be

or removing the server from the rack; it is unstable

s in improper airflow and improper cooling

WARNING: equipment:

• Observe local occupational health and safety requirements and guidelines for manual material handling.

• Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. Hewlett Packard Enterprise recommends that a

required to help align the server if the server is installed higher than chest level.

• Use caution when installing the server in when not fastened to the rails.

To remove the server from a Hewlett Packard Enterprise, Compaq-branded, Telco, or a third-party rack:

1. Power down the server (on page 17).

2. Extend the server on the rack rails until the server rail-release latches engage.

3. Disconnect all peripheral cables from the server.

4. Disconnect each power cord from the server.

5. Remove the server from the rack.

For instructions on how to extend or remove the server from the rack, see the documentation that ships with the rack rail system.

6. Place the server on a sturdy, level surface.

Remove the access panel

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure. Improper

To remove the component:

1. If installed, remove the security bezel (on page 17).

2. Power down the server (on page 17).

3. If you are performing a non-hot-plug procedure, remove all power:

4. Do one of the following:

5. If the locking latch is locked, use a T-15 Torx screwdriver to unlock the latch.

6. Open the locking latch.

grounding can cause electrostatic discharge.

CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner result that can lead to thermal damage.

a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server.

o Extend the server from the rack (on page 18).

o Remove the server from the rack (on page 19).

The access panel slides back, releasing it from the chassis.

Operations 20

Lift and remove the access panel.

Turn the access panel over to locate the server hood label. This label provides convenient access to component identification, LED status indicators, and system maintenance switch settings information.

Install the access panel

1. Ensure that the access panel latch is in the open position.

2. Align the hole in the access panel latch with the guide pin on the chassis.

3. Close the access panel latch. The access panel slides to a closed position.

Operations 21

To prevent damage to the server or expansion boards, power down the server, and

Use a T-15 Torx screwdriver to tighten the access panel latch screw.

Remove the PCI riser cage

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

CAUTION: disconnect all power cords before removing or installing the PCI riser cage.

1. If installed, remove the security bezel (on page 17).

2. Power down the server (on page 17).

3. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server.

4. Do one of the following:

o Extend the server from the rack (on page 18).

o Remove the server from the rack (on page 19).

5. Remove the access panel (on page 20).

6. Disconnect all cables connected to existing expansion boards.

Operations 22

To prevent damage to the server or expansion boards, power down the server, and

Remove the existing PCI riser cage.

Retain the cage for future use.

Install the PCI riser cage

CAUTION: disconnect all power cords before removing or installing the PCI riser cage.

To install the component:

1. If cabled expansion boards are installed on the PCI riser cage, connect all necessary internal cabling

to the expansion boards.

For more information on these cabling requirements, see the documentation that ships with the option.

2. Align the riser board with the corresponding connectors on the system board, and then press down

the PCI riser cage.

3. Install the access panel (on page 21).

4. Do one of the following:

Operations 23

Slide the server into the rack.

o Install the server into the rack ("Installing the server into the rack" on page 30).

5. Power up the server (on page 17).

Remove the air baffle

CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components,

To remove the component:

1. If installed, remove the security bezel (on page 17).

2. Power down the server (on page 17).

3. Remove all power:

4. Do one of the following:

5. Remove the access panel (on page 20).

6. Remove the air baffle.

minimize the amount of time the access panel is open.

a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server.

o Extend the server from the rack (on page 18).

o Remove the server from the rack (on page 19).

To replace the component, reverse the removal procedure.

Install the air baffle

CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components,

minimize the amount of time the access panel is open.

Operations 24

To install the component:

1. Install the air baffle.

2. Install the access panel (on page 21).

3. Do one of the following:

o Slide the server into the rack.

o Install the server into the rack ("Installing the server into the rack" on page 30).

4. Power up the server (on page 17).

Operations 25

Setup

Optional services

Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HPE ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.

HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Some of the HP Care Pack services are:

• Hardware support

o 6-Hour Call-to-Repair

o 4-Hour 24x7 Same Day

o 4-Hour Same Business Day

• Software support

o Microsoft®

o Linux

o HPE ProLiant Essentials (HPE SIM and RDP)

o VMware

• Integrated hardware and software support

o Critical Service

o Proactive 24

o Support Plus

o Support Plus 24

• Startup and implementation services for both hardware and software

For more information on HP Care Pack services, see the Hewlett Packard Enterprise website (http://www.hpe.com/services/carepack).

Optimum environment

When installing the server in a rack, select a location that meets the environmental standards described in

Space and airflow requirements

this section.

To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack:

• Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.

• Leave a minimum clearance of 76.2 cm (30 in) behind the rack.

• Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack

or row of racks.

Setup 26

If the 42U rack includes closing front and rear doors, you must allow

The clearance between the installed rack component and the side panels of the rack

Hewlett Packard Enterprise servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.

CAUTION: To prevent improper cooling and damage to the equipment, do not block the ventilation openings.

When vertical space in the rack is not filled by a server or rack component, the gaps between the components cause changes in airflow through the rack and across the servers. Cover all gaps with blanking panels to maintain proper airflow.

CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement ensures proper airflow. Using a rack without blanking panels results in improper cooling that can lead to thermal damage.

The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the front and rear doors that provide 64 percent open area for ventilation.

CAUTION: When using a Compaq branded 7000 series rack, install the high airflow rack door insert (PN 327281-B21 for 42U rack, PN 157847-B21 for 22U rack) to provide proper front-to-back airflow and cooling.

CAUTION: If a third-party rack is used, observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment:

• Front and rear doors— 5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate airflow (equivalent to the required 64 percent open area for ventilation).

• Side— must be a minimum of 7 cm (2.75 in).

Temperature requirements

To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated, climate-controlled environment.

The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).

CAUTION: To reduce the risk of damage to the equipment when installing third-party options:

• Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits.

• Do not exceed the manufacturer’s TMRA.

Power requirements

Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians. This equipment is designed to operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992 (code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on options, refer to the product rating label or the user documentation supplied with that option.

WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not overload the AC supply branch circuit that provides power to the rack. Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility.

Setup 27

CAUTION: Protect the server from power fluctuations and temporary interruptions with a

caused by power surges and voltage spikes and keeps the system in operation during a power

This server is very heavy. To reduce the risk of personal injury or damage to the

minimum of two people are required for all rack server installations. A third person may be

regulating uninterruptible power supply. This device protects the hardware from damage

failure.

When installing more than one server, you might need to use additional power distribution devices to safely provide power to all devices. Observe the following guidelines:

• Balance the server power load between available AC supply branch circuits.

• Do not allow the overall system AC current load to exceed 80% of the branch circuit AC current

rating.

• Do not use common power outlet strips for this equipment.

• Provide a separate electrical circuit for the server.

For more information on the hot-plug power supply and calculators to determine server power consumption in various system configurations, see the Hewlett Packard Enterprise Power Advisor website (http://www.hpe.com/info/rackandpower).

Electrical grounding requirements

The server must be grounded properly for proper operation and safety. In the United States, you must install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional building codes. In Canada, you must install the equipment in accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must install the equipment in accordance with any regional or national electrical wiring codes, such as the International Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed or certified grounding-type devices.

Because of the high ground-leakage currents associated with multiple servers connected to the same power source, Hewlett Packard Enterprise recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for the server is not recommended.

Server warnings and cautions

WARNING: equipment:

• Observe local occupational health and safety requirements and guidelines for manual material handling.

• Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. Hewlett Packard Enterprise recommends that a

required to help align the server if the server is installed higher than chest level.

• Use caution when installing the server in or removing the server from the rack; it is unstable when not fastened to the rails.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply. This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a powe failure.

Setup 28

removed. Operating the server in this manner results in improper airflow and improper cooling

At least two people are needed to safely unload the rack from the pallet. An empty 42U rack

stabilize the rack before extending a component outside the rack. Extend only one component

When installing a server in a telco rack, be sure that the rack frame is adequately

CAUTION: Do not operate the server for long periods with the access panel open or

that can lead to thermal damage.

Rack warnings

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling jacks are extended to the floor.

• The full weight of the rack rests on the leveling jacks.

• The stabilizing feet are attached to the rack if it is a single-rack installation.

• The racks are coupled together in multiple-rack installations.

• Only one component is extended at a time. A rack may become unstable if more than one

component is extended for any reason.

WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:

• can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might become unstable when being moved on its casters.

• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle the rack from both sides.

WARNING: To reduce the risk of personal injury or damage to the equipment, adequately

at a time. A rack may become unstable if more than one component is extended.

WARNING: secured at the top and bottom to the building structure.

Identifying the contents of the server shipping carton

Unpack the server shipping carton and locate the materials and documentation necessary for installing the server. All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server.

The contents of the server shipping carton include:

• Server

• Power cord

• Rack rail hook-and-loop strap

• Rack mounting hardware kit

• Printed setup documentation

In addition to the supplied items, you might need:

• T-25 Torx screwdriver (to loosen the shipping screws located inside the server quick-release latch

rack ears)

Setup 29

• T-10/T-15 Torx screwdriver

is very heavy. To reduce the risk of personal injury or damage to the

minimum of two people are required for all rack server installations. A third person may be

Use caution when installing the server in or removing the server from the rack; it is unstable

of the

To reduce the risk of electric shock, fire, or damage to the equipment, do not plug

• Hardware options

Installing hardware options

Install any hardware options before initializing the server. For options installation information, refer to the option documentation. For server-specific information, refer to "Hardware options installation (on page

36)."

Installing the server into the rack

To install the server into a rack with square, round, or threaded holes, refer to the instructions that ship with the rack hardware kit.

Follow the server-specific instructions on the website to install the rack brackets.

Use the following information when connecting peripheral cables and power cords to the server.

WARNING: This server equipment:

• Observe local occupational health and safety requirements and guidelines for manual material handling.

• Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. Hewlett Packard Enterprise recommends that a

required to help align the server if the server is installed higher than chest level.

•

To install the server in a Hewlett Packard Enterprise, Compaq-branded, Telco, or a third-party rack:

1. Install the server into the rack. See the documentation that ships with the Quick Deploy Rail System.

2. Connect peripheral devices to the server. For information on identifying connectors, see "Rear panel

components (on page 9)."

3. For a server using a non-hot-plug power supply: To prevent the accidental disconnection of the

power cord when sliding the server into and from the rack, secure the power cord through the strain relief clip:

when not fastened to the rails.

CAUTION: Always plan the rack installation so that the heaviest item is on the bottom rack. Install the heaviest item first, and continue to populate the rack from the bottom to the top.

WARNING: telephone or telecommunications connectors into RJ-45 connectors.

Setup 30

+ 101 hidden pages

HP e proliant dl20 G9 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual