HP E ProLiant DL120 G9 Maintenance And Service Manual
HPE ProLiant DL120 Gen9 Server
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware
components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the
servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number: 781877-003
April 2016
Edition: 3
© Copyright 2014, 2016 Hewlett Packard Enterprise Development LP
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services
are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting
an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
microSD® is a trademark or a registered trademark of SD-3C in the United States, other countries or both.
Red Hat® is a registered trademark of Red Hat, Inc. in the United States and other countries.
VMware® is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions.
Intel® and Xeon® are trademarks of Intel Corporation in the U.S. and other countries.
Contents
Customer self repair.................................................................................................................................. 6
Parts only warranty service ...................................................................................................................................... 6
Illustrated parts catalog ........................................................................................................................... 16
Mechanical components ......................................................................................................................................... 16
System components ............................................................................................................................................... 18
Removal and replacement procedures ................................................................................................... 27
Required tools ........................................................................................................................................................ 27
Safety considerations ............................................................................................................................................. 27
Preventing electrostatic discharge............................................................................................................... 27
Symbols on equipment ................................................................................................................................ 27
Server warnings and cautions ..................................................................................................................... 28
Rack warnings ............................................................................................................................................. 28
Preparation procedures .......................................................................................................................................... 29
Remove the security bezel (optional) .......................................................................................................... 29
Power down the server ................................................................................................................................ 30
Extend the server from the rack .................................................................................................................. 30
Access the product rear panel ..................................................................................................................... 33
Remove the server from the rack ................................................................................................................ 33
Remove the air baffle .................................................................................................................................. 34
Remove the PCI riser cage ......................................................................................................................... 35
Non-hot-plug drive carrier ....................................................................................................................................... 37
Non-hot-plug drive .................................................................................................................................................. 38
Hot-plug drive blanks .............................................................................................................................................. 39
Hot-plug drive ......................................................................................................................................................... 40
Access panel .......................................................................................................................................................... 40
Four-bay LFF non-hot-plug drive backplane .......................................................................................................... 41
Four-bay LFF hot-plug drive backplane ................................................................................................................. 42
Smart Storage Battery ............................................................................................................................................ 43
FBWC module ........................................................................................................................................................ 44
M.2 SSD enablement kit ......................................................................................................................................... 45
M.2 SSD enablement board ........................................................................................................................ 45
M.2 SSD module ......................................................................................................................................... 46
Optical drive blank .................................................................................................................................................. 47
Optical drive ........................................................................................................................................................... 48
Fan and fan blank ................................................................................................................................................... 50
Fan population guidelines............................................................................................................................ 50
Fan blank ..................................................................................................................................................... 51
Hot-swap fan ............................................................................................................................................... 52
DIMMs .................................................................................................................................................................... 53
Memory-processor information .................................................................................................................... 53
Removing a DIMM ....................................................................................................................................... 54
Heatsink ................................................................................................................................................................. 55
Processor ............................................................................................................................................................... 57
Expansion board .................................................................................................................................................... 61
Primary PCIe riser board ........................................................................................................................................ 62
Full-height half-length PCIe riser board and cage .................................................................................................. 64
FlexibleLOM riser assembly ................................................................................................................................... 65
GPU ........................................................................................................................................................................ 66
System battery ....................................................................................................................................................... 67
Front I/O module .................................................................................................................................................... 69
Thumbscrew rack ear assembly ............................................................................................................................. 70
Quick-release latch rack ear assembly .................................................................................................................. 71
System board ......................................................................................................................................................... 72
Contents 3
Redundant power supply components ................................................................................................................... 79
Power input module and RPS backplane characteristics ............................................................................ 79
Hot-plug power input module....................................................................................................................... 79
Redundant power supply backplane ........................................................................................................... 80
HP Trusted Platform Module .................................................................................................................................. 81
Troubleshooting ...................................................................................................................................... 82
Troubleshooting resources ..................................................................................................................................... 82
Diagnostic tools ...................................................................................................................................... 83
Product QuickSpecs ............................................................................................................................................... 83
HPE iLO ................................................................................................................................................................. 83
Active Health System .................................................................................................................................. 83
HPE ProLiant Pre-boot Health Summary .................................................................................................... 84
Integrated Management Log ....................................................................................................................... 85
HPE UEFI System Utilities ..................................................................................................................................... 85
Using UEFI System Utilities ......................................................................................................................... 85
Embedded Diagnostics option ..................................................................................................................... 86
Re-entering the server serial number and product ID ................................................................................. 86
HPE Insight Diagnostics ......................................................................................................................................... 86
HPE Insight Diagnostics survey functionality .............................................................................................. 87
HPE Insight Remote Support ................................................................................................................................. 87
USB support ........................................................................................................................................................... 87
External USB functionality ........................................................................................................................... 88
HPE Smart Storage Administrator .......................................................................................................................... 88
Automatic Server Recovery .................................................................................................................................... 88
Component identification ........................................................................................................................ 89
Front panel components ......................................................................................................................................... 89
Front panel LEDs and buttons ................................................................................................................................ 90
Front panel LED power fault codes ............................................................................................................. 92
Rear panel components ......................................................................................................................................... 92
Rear panel LEDs .................................................................................................................................................... 93
PCIe riser board slot definitions ............................................................................................................................. 93
System board components ..................................................................................................................................... 94
DIMM slot locations ..................................................................................................................................... 95
System maintenance switch ........................................................................................................................ 95
NMI functionality .......................................................................................................................................... 96
Drive numbering ..................................................................................................................................................... 96
Hot-plug drive LED definitions ................................................................................................................................ 97
Fan locations .......................................................................................................................................................... 98
Cabling .................................................................................................................................................... 99
Cabling overview .................................................................................................................................................... 99
Storage cabling ...................................................................................................................................................... 99
Four-bay LFF non-hot-plug drive cabling .................................................................................................... 99
Four-bay LFF hot-plug drive cabling.......................................................................................................... 100
Eight-bay SFF hot-plug drive cabling ........................................................................................................ 102
FBWC cabling ...................................................................................................................................................... 103
M.2 SSD cabling ................................................................................................................................................... 105
Smart Storage Battery cabling ............................................................................................................................. 108
HPE Power supply cabling ................................................................................................................................... 108
Optical drive cabling ............................................................................................................................................. 109
Front I/O cabling ................................................................................................................................................... 110
GPU cabling ......................................................................................................................................................... 111
Specifications ........................................................................................................................................ 112
Environmental specifications ................................................................................................................................ 112
Mechanical specifications ..................................................................................................................................... 112
Power supply specifications ................................................................................................................................. 112
Hot-plug power supply calculations ...................................................................................................................... 113
Acronyms and abbreviations................................................................................................................. 114
Contents 4
Documentation feedback ...................................................................................................................... 117
Index ..................................................................................................................................................... 118
Contents 5
Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to
minimize repair time and allow for greater flexibility in performing defective parts replacement. If during
the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or
service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard
Enterprise will ship that part directly to you for replacement. There are two categories of CSR parts:
• Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that Hewlett Packard Enterprise replace them for you,
there may or may not be additional charges, depending on the type of warranty service designated
for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to
satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider
replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the Hewlett Packard Enterprise Support Center and a
technician will help you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped
with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In
cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the
defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5)
business days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you
for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part
return costs and determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service
provider. For the North American program, go to the Hewlett Packard Enterprise CSR website
(http://www.hpe.com/support/selfrepair).
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the
terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of
charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair
= réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces
défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou
mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, Hewlett
Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :
Customer self repair 6
• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
• Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont
également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous
demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous
être facturée, selon le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au
client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard
Enterprise exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont
identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre
d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les
documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est
nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué,
généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve
le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard
Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou
le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre
Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le
site Web Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair).
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules".
Dans ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez
à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono
essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett
Packard Enterprise (o un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto
come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente
per la sostituzione. Vi sono due categorie di parti CSR:
• Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida
la riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di
manodopera per il servizio.
• Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di
componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett
Packard Enterprise, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia
previsto per il prodotto.
Customer self repair 7
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte
del cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano
sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo
illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte
di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora
sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad
Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard
Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di
assistenza di zona. Per il programma in Nord America fare riferimento al sito Web
(http://www.hpe.com/support/selfrepair).
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli
componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà
gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione
da parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà
sostenere le spese di spedizione e di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um
Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen.
Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose
feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett
Packard Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien
unterteilt:
• Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie
den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die
Anfahrt- und Arbeitskosten für diesen Service berechnet.
• Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um
den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“
gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden
gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise
Customer self repair 8
Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von
Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob
das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist,
das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen
das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise
für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten
Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie
auf der Hewlett Packard Enterprise Website unter (http://www.hpe.com/support/selfrepair).
Parts-only Warranty Service (Garantieservice
ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service
(Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service
stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den
Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrtund Arbeitskosten für diesen Service berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede
reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de
diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard
Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,
Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución.
Los componentes CSR se clasifican en dos categorías:
• Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a
Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse
cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
• Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa
que Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales,
dependiendo del tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone
como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes.
Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en
el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un
técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise
especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En
aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise,
Customer self repair 9
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle
por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard
Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la
empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett
Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el
programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR
(http://www.hpe.com/support/selfrepair).
Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo
de componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard
Enterprise le facilitará los componentes de repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes
por parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos
componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho
servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor
de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte
onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als
Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt
dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
• Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht.
• Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht,
afhankelijk van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door
de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service
Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus
aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett
Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen.
Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het
defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte
onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel
binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise.
Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het
meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard
Customer self repair 10
Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant
betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt
gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair
programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett
Packard Enterprise website (http://www.hpe.com/support/selfrepair).
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos
vervangende onderdelen ter beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo
cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de
peças com defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou
fornecedores/parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso
de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas
categorias de peças CSR:
• Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do
serviço.
• Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas
para o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as
substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de
garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito
pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico
autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de
peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard
Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve
ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a
peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a
Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A
peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de transporte e de
devolução da peça e determina a transportadora/serviço postal a ser utilizado.
Customer self repair 11
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard
Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite
o site da Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair).
Serviço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para
peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise
fornece as peças de reposição sem cobrar nenhuma taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Customer self repair 12
Customer self repair 13
Customer self repair 14
Customer self repair 15
Illustrated parts catalog
1
Access panel
790493-001
Mandatory1
2
Optical drive blank
790495-001
Mandatory1
3
Thumbscrew ear assembly
790551-001
Mandatory1
4
Fan blank
790499-001
Mandatory1
5
Full-height, half-length PCI riser cage
790500-001
Mandatory1
6
FlexibleLOM riser cage
792118-001
Mandatory1
7
PCI blank
790515-001
Mandatory1
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website
(http://www.hpe.com/info/partssurfer).
Item Description
Spare part
number
Customer self
repair (on page
6)
1
Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace
these parts, you will be charged for the travel and labor costs of this service.
2
Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
3
No—Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the
customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These
parts are identified as "No" in the Illustrated Parts Catalog.
Illustrated parts catalog 16
1
Obligatoire—Pièces pour lesquelles le client doit procéder lui-même aux réparations. Si vous demandez à Hewlett
Packard Enterprise de procéder au remplacement de ces pièces, les frais de transport et de main d’œuvre pour ce
service vous seront facturés.
2
Facultatif—Pièces pour lesquelles une réparation par le client est facultative. Ces pièces sont également conçues
pour que le client puisse procéder lui-même aux réparations. Cependant, les frais supplémentaires engendrés par le
remplacement de ces pièces par Hewlett Packard Enterprise dépendent du type de service de garantie désigné pour
votre produit.
3
Non—Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour être remplacées par le client. Afin de
se conformer aux exigences de la garantie la garantie du client, Hewlett Packard Enterprise demande à un
fournisseur de services agréé de procéder au remplacement de la pièce. Ces pièces sont signaléespar le mot « Non
» dans le Catalogue de pièces illustré.
1
Obbligatorio—Parti per le quali il cliente è tenuto a effettuare autonomamente la riparazione. Se si richiede
l'intervento di Hewlett Packard Enterprise per la sostituzione di queste parti, al cliente verranno addebitate le spese di
viaggio e manodopera dell'operazione.
2
Facoltativo—Parti per le quali la riparazione in autonomia da parte del cliente è facoltativa. Queste parti sono
progettate per consentire anche la riparazione da parte del cliente. Tuttavia, se il cliente richiedel'intervento di Hewlett
Packard Enterprise per la sostituzione, potrebbero essere addebitate spese aggiuntive a seconda del tipo di garanzia
in assistenza previsto per il prodotto.
3
No—Alcune parti Hewlett Packard Enterprise non sono progettate la riparazione in autonomia da parte del cliente. In
base a quanto previsto dalla garanzia per il cliente, Hewlett Packard Enterprise richiede l'intervento di un tecnico
autorizzato per la sostituzione della parte. Queste parti sono contrassegnate con"No"nel catalogo parti illustrato.
1
Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch
dieser Teile von Hewlett Packard Enterprisevornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für
diesen Service berechnet.
2
Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self
Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen
möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
3
Nein—Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner
ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
1
Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard
Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
2
Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están
diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise
realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía
correspondiente al producto.
3
No—Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por
el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un
proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican
con la palabra "No" en el catálogo ilustrado de componentes.
1
Verplicht—Onderdelen die de klant zelf moet vervangen. Als u Hewlett Packard Enterprise vraagt deze onderdelen
te vervangen, worden er reis- en arbeidskosten voor deze service in rekening gebracht.
2
Optioneel—Onderdelen die de klant zelf kan vervangen. Deze onderdelen zijn ook ontworpen om door de klant zelf
te worden vervangen. Als u Hewlett Packard Enterprise verzoekt om deze te vervangen, kan het zijn dat hiervoor
extra kosten in rekening worden gebracht, afhankelijk van het soort garantie dat op uw product van toepassing is.
3
Geen—Sommige onderdelen van Hewlett Packard Enterprise zijn niet ontworpen om door de klant zelf te worden
vervangen. Om te voldoen aan de garantievoorwaarden eist Hewlett Packard Enterprise dat een geautoriseerde
serviceverlener het onderdeel vervangt. Deze onderdelen worden aangeduid met 'Geen' in de geïllustreerde
onderdelencatalogus.
1
Obrigatório—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise
substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
2
Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito
pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de
taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
3
Não—Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas
peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Illustrated parts catalog 17
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website
(http://www.hpe.com/info/partssurfer).
Illustrated parts catalog 18
6)
System board assembly (includes alcohol pad and thermal
compound)
—
—
a) System board for Intel Xeon E5-2600 v3 processors
790549-001
Optional2
b) System board for Intel Xeon E5-2600 v3 and v4
processors*
847394-001
Optional2
9
Primary PCIe riser board
790488-001
Optional2
10
System battery
234556-001
Optional2
11
GPU riser board
790550-001
Optional2
12
Full-height half-length riser board
790490-001
Optional2
13
FlexibleLOM riser board
790489-001
Optional2
14
M.2 SSD single module enablement kit
797907-001
Optional2
a) M.2 SSD enablement board
—
— b) M.2 SSD module
—
— c) SATA cable*
—
—
15
M.2 SSD dual module enablement kit
797908-001
Optional2
a) M.2 SSD enablement board
—
—
b) M.2 SSD modules (2)
—
—
c) SATA cables (2)*
—
—
16
Heatsinks
—
—
a) Standard heatsink
790498-001
Mandatory1
b) High efficiency heatsink (for processors rated over 105W)*
802695-001
Mandatory1
17
Processors (includes alcohol pad and thermal compound)
—
—
Intel Xeon E5 v3 processors
Standard processors (for use with standard heatsink)
—
—
a) 1.6-GHz Intel Xeon E5-2603 v3, 6C, 85 W
762441-001
Optional2
b) 1.8-GHz Intel Xeon E5-2650L v3, 12C, 65 W*
762461-001
Optional2
c) 1.8-GHz Intel Xeon E5-2630L v3, 8C, 55 W*
762459-001
Optional2
d) 1.9-GHz Intel Xeon E5-2609 v3, 6C, 85 W*
762443-001
Optional2
e) 2.3-GHz Intel Xeon E5-2650 v3, 10C, 105 W*
762448-001
Optional2
f) 2.4-GHz Intel Xeon E5-2620 v3, 6C, 85 W*
762445-001
Optional2
g) 2.4-GHz Intel Xeon E5-2630 v3, 8C, 85 W*
762446-001
Optional2
h) 2.6-GHz Intel Xeon E5-2640 v3, 8C, 90 W*
762447-001
Optional2
i) 2.6-GHz Intel Xeon E5-2660 v3, 10C, 105 W*
762449-001
Optional2
j) 3.0-GHz Intel Xeon E5-2623 v3, 4C, 105 W*
780762-001
Optional2
High efficiency processors (for use with the high efficiency
heatsink)
—
—
k) 2.3 GHz Intel Xeon E5-2695v3, 14C, 120 W*
762454-001
Optional2
l) 2.3 GHz Intel Xeon E5-2698v3, 16C, 135 W*
780760-001
Optional2
m) 2.3 GHz Intel Xeon E5-2699v3, 18C, 145 W*
780761-001
Optional2
Item Description
8
Spare part
number
Customer self
repair (on page
Illustrated parts catalog 19
6)
n) 2.8 GHz Intel Xeon E5-1603v3, 4C, 140 W*
799505-001
Optional2
o) 3.1 GHz Intel Xeon E5-1607v3, 4C, 140 W*
801579-001
Optional2
p) 3.5 GHz Intel Xeon E5-1620v3, 4C, 140 W*
799506-001
Optional2
q) 3.5 GHz Intel Xeon E5-1650v3, 6C, 140 W*
801578-001
Optional2
Intel Xeon E5 v4 processors
—
—
a) 1.70 GHz Intel Xeon E5-2603 v4, 6C, 85 W* **
835599-001
Optional2
b) 1.70 GHz Intel Xeon E5-2609 v4, 8C, 85 W* **
835600-001
Optional2
c) 1.70 GHz Intel Xeon E5-2650L v4, 14C, 65 W* **
835609-001
Optional2
d) 1.80 GHz Intel Xeon E5-2630L v4, 10C, 55 W* **
835608-001
Optional2
e) 2.00 GHz Intel Xeon E5-2660 v4, 14C, 105 W* **
835605-001
Optional2
f) 2.10 GHz Intel Xeon E5-2620 v4, 8C, 85 W* **
835601-001
Optional2
g) 2.10 GHz Intel Xeon E5-2695 v4, 18C, 120 W* **
835615-001
Optional2
h) 2.20 GHz Intel Xeon E5-2630 v4, 10C, 85 W* **
835602-001
Optional2
i) 2.20 GHz Intel Xeon E5-2650 v4, 12C, 105 W* **
835604-001
Optional2
j) 2.20 GHz Intel Xeon E5-2698 v4, 20C, 135 W* **
835617-001
Optional2
k) 2.20 GHz Intel Xeon E5-2699 v4, 22C, 145 W* **
835618-001
Optional2
l) 2.40 GHz Intel Xeon E5-2640 v4, 10C, 90 W* **
835603-001
Optional2
m) 2.60 GHz Intel Xeon E5-2623 v4, 4C, 85 W* **
835610-001
Optional2
18
DIMMs
—
—
DIMMs optimized for Intel Xeon E5-2600 v3 processors
—
—
a) 4 GB, single-rank 1Rx8 PC4-2133R-15
774169-001
Mandatory1
b) 4 GB single-rank 1Rx8 PC4-2133P-R*
804842-001
Mandatory1
c) 8 GB single-rank 1Rx4 PC4-2133P-R*
804843-001
Mandatory1
d) 8 GB single-rank 1Rx4 PC4-2133R-15*
774170-001
Mandatory1
e) 8 GB dual-rank 2Rx8 PC4-2133R-15*
774171-001
Mandatory1
f) 16 GB dual-rank 2Rx4 PC4-2133R-15*
774172-001
Mandatory1
g) 16 GB dual-rank 2Rx4 PC4-2133L-15*
774173-001
Mandatory1
h) 32 GB dual-rank x4 PC4-2133P-R*
774175-001
Mandatory1
i) 32 GB quad-rank 4Rx4 PC4-2133L-15*
774174-001
Mandatory1
DIMMs optimized for Intel Xeon E5-2600 v4 processors
—
—
a) 8 GB, single-rank x8 PC4-2400T-R standard memory*
852545-001
Mandatory1
b) 8 GB, single-rank x8 PC4-2400T-R*
819410-001
Mandatory1
c) 16 GB, single-rank x8 PC4-2400T-R*
819411-001
Mandatory1
d) 16 GB, dual-rank x4 PC4-2400T-R*
846740-001
Mandatory1
e) 32 GB, dual-rank x4 PC4-2400T-R*
819412-001
Mandatory1
Item Description
Spare part
number
Customer self
repair (on page
Illustrated parts catalog 20
6)
f) 32 GB, dual-rank x4 PC4-2400T-L*
819414-001
Mandatory1
19
Fan module
790514-001
Mandatory1
20
Front I/O module for SFF configuration
790553-001
Optional2
21
Front I/O module for LFF configuration
790496-001
Mandatory1
22
Right quick-release latch rack ear assembly
790522-001
Mandatory1
23
Left quick-release latch rack ear assembly
790557-001
Mandatory1
24
4-bay LFF hot plug drive backplane
790487-001
Optional2
25
4-bay LFF non-hot-plug drive backplane
790486-001
Optional2
26
Smart Storage Battery
750450-001
Mandatory1
27
550-W Power Supply
766879-001
Optional2
RPS backplane assemblies
—
—
a) AC RPS backplane assembly
784636-001
Optional2
b) AC/240 V DC RPS backplane assembly*
830022-001
Optional2
29
Hot-plug power input modules
—
—
a) HPE 800 W/900 W Gold AC Power Input Module
754376-001
Mandatory1
b) HPE 900 W AC/240 V DC Gold Power Input Module*
830219-001
Mandatory1
30
Cables
—
—
a) 4-bay LFF hot-plug power cable*
790516-001
Mandatory1
b) 8-bay SFF hot-plug power cable*
790556-001
Mandatory1
c) 4-bay LFF non-hot-plug Mini-SAS cable*
790517-001
Mandatory1
d) 4-bay LFF hot-plug Mini-SAS cable*
790518-001
Mandatory1
e) 4-bay LFF Smart Array P-series Mini-SAS cable*
790520-001
Mandatory1
f) 4-bay LFF host bus adapter Mini-SAS cable*
790521-001
Mandatory1
g) 8-bay SFF Smart Array P-series Mini-SAS cable*
790558-001
Mandatory1
h) 8-bay LFF host bus adapter Mini-SAS cable*
790559-001
Mandatory1
i) 8-bay SFF hot-plug cable*
790562-001
Mandatory1
j) GPU power cable*
790561-001
Mandatory1
k) M.2 SSD SATA right angle cable*
809065-001
Mandatory1
29
Hard drives
—
—
SATA
—
—
a) 100GB hot-plug SATA, SSD, LFF, 6G*
692160-001
Mandatory1
b) 200GB hot-plug SATA, SSD, LFF, 6G*
692161-001
Mandatory1
c) 400GB hot-plug SATA, SSD, LFF, 6G*
692162-001
Mandatory1
d) 800GB hot-plug SATA, SSD, LFF, 6G*
692163-001
Mandatory1
e) 100GB hot-plug SATA, SSD, SFF, 6G*
692164-001
Mandatory1
f) 200GB hot-plug SATA, SSD, SFF, 6G*
692165-001
Mandatory1
g) 400GB hot-plug SATA, SSD, SFF, 6G*
692166-001
Mandatory1
Item Description
28
Spare part
number
Customer self
repair (on page
Illustrated parts catalog 21
6)
h) 800GB hot-plug SATA, SSD, SFF, 6G*
692167-001
Mandatory1
i) 120GB hot-plug SATA, SSD, SFF, 6G*
718136-001
Mandatory1
j) 120GB hot-plug SATA, SSD, LFF, 6G*
718300-001
Mandatory1
k) 80GB hot-plug SATA, SSD, SFF, 6G*
734562-001
Mandatory1
l) 80GB hot-plug SATA, SSD, LFF, 6G*
734563-001
Mandatory1
m) 240GB hot-plug SATA, SSD, SFF, 6G*
718137-001
Mandatory1
n) 800GB hot-plug SATA, SSD, SFF, 6G*
718139-001
Mandatory1
o) 240GB hot-plug SATA, SSD, LFF, 6G*
718294-001
Mandatory1
p) 480GB hot-plug SATA, SSD, LFF, 6G*
718296-001
Mandatory1
q) 800GB hot-plug SATA, SSD, LFF, 6G*
718298-001
Mandatory1
r) 300GB hot-plug SATA, SSD, SFF, 6G*
739954-001
Mandatory1
s) 300GB hot-plug SATA, SSD, LFF, 6G*
739955-001
Mandatory1
t) 600GB hot-plug SATA, SSD, SFF, 6G*
739959-001
Mandatory1
u) 600GB hot-plug SATA, SSD, LFF, 6G*
739960-001
Mandatory1
v) 120GB hot-plug SATA, SSD, SFF, 6G*
757361-001
Mandatory1
w) 120GB hot-plug SATA, SSD, LFF, 6G*
757362-001
Mandatory1
y) 240GB hot-plug SATA, SSD, SFF, 6G*
757366-001
Mandatory1
z) 240GB hot-plug SATA, SSD, LFF, 6G*
757367-001
Mandatory1
aa) 480GB hot-plug SATA, SSD, SFF, 6G*
757371-001
Mandatory1
ab) 480GB hot-plug SATA, SSD, LFF, 6G*
757372-001
Mandatory1
ac) 480GB SATA, SSD, SFF, 6G*
735501-001
Mandatory1
ad) 3TB hot-plug SATA, LFF, 7,200 RPM, 6G*
628182-001
Mandatory1
ae) 3TB non-hot-plug SATA, LFF, 7,200 RPM, 6G*
628183-001
Mandatory1
af) 500GB hot-plug SATA, SFF, 7,200 RPM, 6G*
656107-001
Mandatory1
ag) 1TB hot-plug SATA, SFF, 7,200 RPM, 6G*
656108-001
Mandatory1
ah) 1TB hot-plug SATA, SFF, 7,200 RPM, 6G*
657739-001
Mandatory1
ai) 500GB hot-plug SATA, LFF, 7,200 RPM, 6G*
658103-001
Mandatory1
aj) 2TB hot-plug SATA, LFF, 7,200 RPM, 6G*
658102-001
Mandatory1
ak) 1TB non-hot-plug SATA, LFF, 7,200 RPM, 6G*
659569-001
Mandatory1
al) 2TB non-hot-plug SATA, LFF, 7,200 RPM, 6G*
659570-001
Mandatory1
am) 500GB non-hot-plug SATA, LFF, 7,200 RPM, 6G*
659571-001
Mandatory1
an) 960GB SATA, SSD, SFF, 6G*
757231-001
Mandatory1
ao) 960GB hot-plug SATA, SSD, LFF, 6G*
757232-001
Mandatory1
ap) 4TB hot-plug SATA, LFF, 7,200 RPM, 6G*
693720-001
Mandatory1
Item Description
Spare part
number
Customer self
repair (on page
Illustrated parts catalog 22
6)
aq) 6TB hot-plug SATA, LFF, 7,200 RPM, 6G*
761496-001
Mandatory1
ar) 1.6TB SATA, SSD, SFF, 6G*
757381-001
Mandatory1
as) 1.6TB SATA, SSD, LFF, 6G*
757382-001
Mandatory1
SAS
—
— a) 800GB hot-plug SSD, SAS, SFF, 12G*
762749-001
Mandatory1
b) 1.6TB hot-plug SSD, SAS, SFF, 12G*
762751-001
Mandatory1
c) 800GB hot-plug SSD, SAS, LFF, 12G*
762750-001
Mandatory1
d) 1.6TB hot-plug SSD, SAS, LFF, 12G*
762752-001
Mandatory1
e) 300GB hot-plug SAS, LFF, 15,000 RPM*
737298-001
Mandatory1
f) 450GB hot-plug dual port SAS, LFF, 15,000 RPM*
737573-001
Mandatory1
g) 300 GB hot-plug SAS, SFF, 15,000 RPM*
759546-001
Mandatory1
h) 450GB hot-plug SAS, SFF, 15,000 RPM*
759547-001
Mandatory1
i) 600GB hot-plug SAS, SFF, 15,000 RPM*
759548-001
Mandatory1
j) 600GB hot-plug SAS, LFF, 15,000 RPM*
765867-001
Mandatory1
k) 200GB SSD, SAS, SFF, 12G*
780430-001
Mandatory1
l) 800GB SSD, SAS, SFF, 12G*
780434-001
Mandatory1
m) 1.6TB SSD, SAS, SFF, 12G*
780436-001
Mandatory1
n) 1.2TB hot-plug dual-port SAS, SFF, 6G*
718292-001
Mandatory1
o) 200GB hot-plug SAS, SSD, SFF, 12G*
741224-001
Mandatory1
p) 400GB hot-plug SAS, SSD, SFF, 12G*
741226-001
Mandatory1
q) 800GB hot-plug SAS, SSD, SFF, 12G*
741228-001
Mandatory1
r) 200GB hot-plug SAS, SSD, SFF, 12G*
741230-001
Mandatory1
s) 400GB hot-plug SAS, SSD, LFF, 12G*
741232-001
Mandatory1
t) 800GB hot-plug SAS, SSD, SFF, 12G*
741234-001
Mandatory1
u) 300GB hot-plug dual-port SAS, SFF, 10,000 RPM, 6G*
653955-001
Mandatory1
v) 450GB hot-plug dual-port SAS, SFF, 10,000 RPM, 6G*
653956-001
Mandatory1
w) 600GB hot-plug dual-port SAS, SFF, 10,000 RPM, 6G*
653957-001
Mandatory1
x) 900GB hot-plug dual-port SAS, SFF, 10,000 RPM, 6G*
653971-001
Mandatory1
y) 146GB hot-plug dual-port SAS, SFF, 15,000 RPM, 6G*
653950-001
Mandatory1
z) 500GB hot-plug dual-port SAS, SFF, 7,200 RPM, 6G*
653953-001
Mandatory1
aa) 1TB hot-plug dual-port SAS, SFF, 7,200 RPM, 6G*
653954-001
Mandatory1
ab) 1TB hot-plug dual-port SAS, LFF, 7,200 RPM, 6G*
653947-001
Mandatory1
ac) 2TB hot-plug dual-port SAS, LFF, 7,200 RPM, 6G*
653948-001
Mandatory1
ad) 3TB hot-plug dual-port SAS, LFF, 7,200 RPM, 6G*
653959-001
Mandatory1
Item Description
Spare part
number
Customer self
repair (on page
Illustrated parts catalog 23
6)
ae) 4TB hot-plug SAS, LFF, 7,200 RPM, 6G*
695842-001
Mandatory1
af) 6TB hot-plug SAS, LFF, 7,200 RPM, 6G*
761497-001
Mandatory1
30
Network adapters
—
—
a) Ethernet 10GB, 2P, 530SFP+ adapter*
656244-001
Mandatory1
b) FlexFabric 10Gb 2P 534FLR-SFP+ adapter*
701531-001
Mandatory1
c) 1Gb Ethernet 4P 331FLR adapter*
789897-001
Mandatory1
d) FlexFabric 10Gb 2P 533FLR-T adapter*
701534-001
Mandatory1
e) FlexFabric 10Gb 2P 556FLR-SFP+ adapter*
764460-001
Mandatory1
f) Ethernet 10Gb 2P 560SFP+ adapter*
669279-001
Mandatory1
g) Ethernet 10Gb 2P 561T adapter*
717708-001
Mandatory1
h) Ethernet 1Gb 4-port 366FLR adapter*
669280-001
Mandatory1
i) Ethernet 10Gb 2P 560FLR-SFP+ adapter*
669281-001
Mandatory1
j) Ethernet 10Gb 2P 546FLR-SFP+ adapter*
701525-001
Mandatory1
k) Ethernet 1Gb 4-port 331T adapter*
649871-001
Mandatory1
l) Ethernet 10Gb 2P 530T adapter*
657128-001
Mandatory1
m) Ethernet 1Gb 2P 361T adapter*
656241-001
Mandatory1
n) Ethernet 1Gb 2P 332T adapter*
616012-001
Mandatory1
31
Other boards
—
—
a) H240 host bus adapter*
779134-001
Mandatory1
b) Smart Array P441 controller with 4GB FBWC*
749798-001
Mandatory1
c) 4GB Flash Backed Write Cache memory module*
750003-001
Mandatory1
d) Smart Array P440 controller*
749797-001
Mandatory1
e) NVIDIA Quadro K2200 graphics accelerator board*
783874-001
Mandatory1
f) NVIDIA Quadro K4200 graphics accelerator board*
783875-001
Mandatory1
g) GPU riser kit*
790555-001
Mandatory1
32
Trusted Platform Module
—
—
a) TPM 1.2*
505836-001
No3 b) TPM 2.0*
812119-001
No3
Item Description
Spare part
number
Customer self
repair (on page
*Not shown
**All processors in this HPE ProLiant server must have the same cache size, speed, number of cores, and rated
maximum power consumption.
1
Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace
these parts, you will be charged for the travel and labor costs of this service.
2
Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
3
No—Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the
customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These
parts are identified as "No" in the Illustrated Parts Catalog.
Illustrated parts catalog 24
1
Obligatoire—Pièces pour lesquelles le client doit procéder lui-même aux réparations. Si vous demandez à Hewlett
Packard Enterprise de procéder au remplacement de ces pièces, les frais de transport et de main d’œuvre pour ce
service vous seront facturés.
2
Facultatif—Pièces pour lesquelles une réparation par le client est facultative. Ces pièces sont également conçues
pour que le client puisse procéder lui-même aux réparations. Cependant, les frais supplémentaires engendrés par le
remplacement de ces pièces par Hewlett Packard Enterprise dépendent du type de service de garantie désigné pour
votre produit.
3
Non—Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour être remplacées par le client. Afin de
se conformer aux exigences de la garantie la garantie du client, Hewlett Packard Enterprise demande à un
fournisseur de services agréé de procéder au remplacement de la pièce. Ces pièces sont signaléespar le mot « Non
» dans le Catalogue de pièces illustré.
1
Obbligatorio—Parti per le quali il cliente è tenuto a effettuare autonomamente la riparazione. Se si richiede
l'intervento di Hewlett Packard Enterprise per la sostituzione di queste parti, al cliente verranno addebitate le spese di
viaggio e manodopera dell'operazione.
2
Facoltativo—Parti per le quali la riparazione in autonomia da parte del cliente è facoltativa. Queste parti sono
progettate per consentire anche la riparazione da parte del cliente. Tuttavia, se il cliente richiedel'intervento di Hewlett
Packard Enterprise per la sostituzione, potrebbero essere addebitate spese aggiuntive a seconda del tipo di garanzia
in assistenza previsto per il prodotto.
3
No—Alcune parti Hewlett Packard Enterprise non sono progettate la riparazione in autonomia da parte del cliente. In
base a quanto previsto dalla garanzia per il cliente, Hewlett Packard Enterprise richiede l'intervento di un tecnico
autorizzato per la sostituzione della parte. Queste parti sono contrassegnate con"No"nel catalogo parti illustrato.
1
Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch
dieser Teile von Hewlett Packard Enterprisevornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für
diesen Service berechnet.
2
Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self
Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen
möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
3
Nein—Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner
ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
1
Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard
Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
2
Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están
diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise
realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía
correspondiente al producto.
3
No—Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por
el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un
proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican
con la palabra "No" en el catálogo ilustrado de componentes.
1
Verplicht—Onderdelen die de klant zelf moet vervangen. Als u Hewlett Packard Enterprise vraagt deze onderdelen
te vervangen, worden er reis- en arbeidskosten voor deze service in rekening gebracht.
2
Optioneel—Onderdelen die de klant zelf kan vervangen. Deze onderdelen zijn ook ontworpen om door de klant zelf
te worden vervangen. Als u Hewlett Packard Enterprise verzoekt om deze te vervangen, kan het zijn dat hiervoor
extra kosten in rekening worden gebracht, afhankelijk van het soort garantie dat op uw product van toepassing is.
3
Geen—Sommige onderdelen van Hewlett Packard Enterprise zijn niet ontworpen om door de klant zelf te worden
vervangen. Om te voldoen aan de garantievoorwaarden eist Hewlett Packard Enterprise dat een geautoriseerde
serviceverlener het onderdeel vervangt. Deze onderdelen worden aangeduid met 'Geen' in de geïllustreerde
onderdelencatalogus.
1
Obrigatório—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise
substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
2
Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito
pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de
taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
3
Não—Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas
peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Illustrated parts catalog 25
Illustrated parts catalog 26
Removal and replacement procedures
To reduce the risk of injury from electric shock hazards, do not open this
To reduce the risk of injury from electric shock hazards, do not open this
reduce the risk of electric shock, fire, or damage to the equipment, do
Required tools
You need the following items for some procedures:
• T-25 Torx screwdriver (for screws located inside the front panel quick-release levers)
• T-10/T-15 Torx screwdriver
• Flathead screwdriver (for replacing the system battery)
• HPE Insight Diagnostics (on page 86)
Safety considerations
Preventing electrostatic discharge
Symbols on equipment
Before performing service procedures, review all the safety information.
To prevent damaging the system, be aware of the precautions you need to follow when setting up the
system or handling parts. A discharge of static electricity from a finger or other conductor may damage
system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of
the device.
To prevent electrostatic damage:
• Avoid hand contact by transporting and storing products in static-safe containers.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
• Place parts on a grounded surface before removing them from their containers.
• Avoid touching pins, leads, or circuitry.
• Always be properly grounded when touching a static-sensitive component or assembly.
The following symbols may be placed on equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING:
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no
user or field serviceable parts. Do not open for any reason.
WARNING:
enclosure.
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To
not plug telephone or telecommunications connectors into this receptacle.
Removal and replacement procedures 27
This symbol indicates the presence of a hot surface or hot component. If this surface
This symbol indicates that the component exceeds the recommended weight for one
observe local occupational health and safety requirements and guidelines for manual
To reduce the risk of injury from electric shock, remove all power cords
This server is very heavy. To reduce the risk of personal injury or damage to the
Use caution when installing the server in or removing the server from the rack; it is unstable
To reduce the risk of personal injury, electric shock, or damage to the equipment,
r
removed. Operating the server in this manner results in improper airflow and improper cooling
17.00
37.44
is contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to
cool before touching.
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment,
material handling.
These symbols, on power supplies or systems, indicate that the equipment is
supplied by multiple sources of power.
WARNING:
Server warnings and cautions
WARNING:
to completely disconnect power from the system.
equipment:
• Observe local occupational health and safety requirements and guidelines for manual
material handling.
• Get help to lift and stabilize the product during installation or removal, especially when the
product is not fastened to the rails. Hewlett Packard Enterprise recommends that a
minimum of two people are required for all rack server installations. A third person may be
required to help align the server if the server is installed higher than chest level.
•
when not fastened to the rails.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
WARNING:
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some
internal circuitry remain active until AC power is removed.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply. This device protects the hardware from damage
caused by power surges and voltage spikes and keeps the system in operation during a powe
failure.
CAUTION: Do not operate the server for long periods with the access panel open or
Rack warnings
that can lead to thermal damage.
Removal and replacement procedures 28
At least two people are needed to safely unload the rack from the pallet. An empty 42U rack
stabilize the rack before extending a component outside the rack. Extend only one component
When installing a server in a telco rack, be sure that the rack frame is adequately
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING: To reduce the risk of personal injury or equipment damage when unloading a
rack:
•
can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might
become unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always
handle the rack from both sides.
WARNING: To reduce the risk of personal injury or damage to the equipment, adequately
at a time. A rack may become unstable if more than one component is extended.
WARNING:
secured at the top and bottom to the building structure.
Preparation procedures
To access some components and perform certain service procedures, you must perform one or more of
the following procedures:
• Access the product front panel ("Remove the security bezel (optional)" on page 29).
• Power down the server (on page 30).
If you must remove a server from a rack or a non-hot-plug component from a server, power down the
server.
• Extend the server from the rack (on page 30).
If you are performing service procedures in an Hewlett Packard Enterprise, Compaq branded, Telco,
or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and
gain access to internal components.
For more information about Telco rack solutions, see the RackSolutions website
(http://www.racksolutions.com/hp).
• Access the product rear panel (on page 33).
• Remove the server from the rack (on page 33).
If the rack environment, cabling configuration, or the server location in the rack creates awkward
conditions, remove the server from the rack.
• Remove the access panel ("Access panel" on page 40).
• Remove the air baffle (on page 34).
• Remove the PCIe riser cage ("Remove the PCI riser cage" on page 35).
Remove the security bezel (optional)
The security bezel is only supported in servers using the quick-release latch rack ears.
Removal and replacement procedures 29
To access the front panel components, unlock and then remove the security bezel.
To reduce the risk of personal injury, electric shock, or damage to the equipment,
Power down the server
Before powering down the server for any upgrade or maintenance procedures, perform a backup of
critical server data and programs.
WARNING:
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some
To power down the server, use one of the following methods:
• Press and release the Power On/Standby button.
• Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter
internal circuitry remain active until AC/DC power is removed.
IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to
the system.
This method initiates a controlled shutdown of applications and the OS before the server enters
standby mode.
standby mode.
This method forces the server to enter standby mode without properly exiting applications and the
OS. If an application stops responding, you can use this method to force a shutdown.
• Use a virtual power button selection through Dedicated iLO management.
This method initiates a controlled remote shutdown of applications and the OS before the server
enters standby mode.
Before proceeding, verify the server is in standby mode by observing that the system power LED is
amber.
Extend the server from the rack
To extend the server from a Hewlett Packard Enterprise, Compaq-branded, Telco, or third-party rack:
Removal and replacement procedures 30
Loading...