HP ENVY Rove 20 Mobile PC Maintenance and Service Guide
HP ENVY Rove 20 Mobile All-in-One PC
Maintenance and Service Guide
© Copyright 2013 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
trademarks of Intel Corporation in the U.S.
and other countries. Microsoft and Windows
are U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: November 2013
First Edition: June 2013
Document Part Number: 722961-002
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Not all features are available in all editions
of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take
full advantage of Windows 8 functionality.
See
http://www.microsoft.com for details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by
the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 3
Finding your hardware and software information ................................................................................. 3
Locating hardware ............................................................................................................... 3
Locating software ................................................................................................................. 3
Front ..................................................................................................................................................... 4
Left side ................................................................................................................................................ 5
Right side ............................................................................................................................................. 6
Back ..................................................................................................................................................... 7
Top ....................................................................................................................................................... 8
Bottom .................................................................................................................................................. 8
3 Illustrated parts catalog ................................................................................................................................. 9
Locating the serial number, product number, and model number ........................................................ 9
Computer major components ............................................................................................................. 10
Cable Kit ............................................................................................................................................. 12
Mass storage device .......................................................................................................................... 13
Miscellaneous parts ............................................................................................................................ 14
Sequential part number listing ............................................................................................................ 15
4 Removal and replacement procedures ....................................................................................................... 18
Preliminary replacement requirements ............................................................................................... 18
Tools required .................................................................................................................... 18
Service considerations ....................................................................................................... 18
Plastic parts ....................................................................................................... 18
Cables and connectors ..................................................................................... 19
Drive handling ................................................................................................... 19
Grounding guidelines ......................................................................................................... 20
Electrostatic discharge damage ........................................................................ 20
Packaging and transporting guidelines ............................................. 21
Component replacement procedures ................................................................................................. 22
Bottom cover ...................................................................................................................... 23
Rear cover ......................................................................................................................... 26
Hard drive .......................................................................................................................... 27
Memory module ................................................................................................................. 29
v
Y-axis capacitor board ....................................................................................................... 30
RTC battery ....................................................................................................................... 31
USB board ......................................................................................................................... 32
X-axis capacitor board ....................................................................................................... 33
Converter board ................................................................................................................. 35
Media card reader board ................................................................................................... 37
USB connector cable ......................................................................................................... 38
Speakers ............................................................................................................................ 39
Display stand recess .......................................................................................................... 41
Power button board ........................................................................................................... 42
Battery ............................................................................................................................... 44
Webcam/microphone module ............................................................................................ 46
Audio/USB board ............................................................................................................... 47
WLAN module .................................................................................................................... 49
Air flow channel ................................................................................................................. 51
Display panel cable ............................................................................................................ 52
Fan ..................................................................................................................................... 53
System board ..................................................................................................................... 54
Heat sink ............................................................................................................................ 56
Display stand ..................................................................................................................... 58
Wireless antenna ............................................................................................................... 58
Middle frame ...................................................................................................................... 59
Power connector cable ...................................................................................................... 62
5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ...................................................... 64
Starting Setup Utility (BIOS) ............................................................................................................... 64
Updating the BIOS ............................................................................................................................. 64
Determining the BIOS version ........................................................................................... 64
Downloading a BIOS update ............................................................................................. 65
Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 65
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 66
6 Specifications ................................................................................................................................................ 67
Computer specifications ..................................................................................................................... 67
Hard drive specifications .................................................................................................................... 68
7 Backing up, restoring, and recovering ....................................................................................................... 69
Creating recovery media and backups ............................................................................................... 69
Creating HP Recovery media ............................................................................................ 70
Restore and recovery ......................................................................................................................... 71
vi
Using Windows Refresh for quick and easy recovery ....................................................... 72
Remove everything and reinstall Windows ........................................................................ 72
Recovering using HP Recovery Manager .......................................................................... 73
What you need to know ..................................................................................... 73
Using the HP Recovery partition (select models only) ...................................... 74
Using HP Recovery media to recover ............................................................... 74
Changing the computer boot order ................................................................... 74
Removing the HP Recovery partition ................................................................................. 74
8 Power cord set requirements ...................................................................................................................... 76
Requirements for all countries ............................................................................................................ 76
Requirements for specific countries and regions ............................................................................... 76
9 Recycling ....................................................................................................................................................... 78
Index ................................................................................................................................................................... 79
vii
viii
1 Product description
Category Description
Product Name HP ENVY Rove 20 Mobile All-in-One PC
Processor Intel® Core® i5-4200U 1.60-GHz processor (turbo up to 2.60-GHz; dual core, ULV, 15 W)
Intel Core i3-4010U 1.70-GHz processor (dual core, ULV, 15 W)
Chipset Intel processor controller hub (PCH), integrated on ULT processor package
Graphics Intel HD Graphics 4400
Panel 20.0-in (1600×900), WLED, wide viewing angle, PCT ten-finger touch, 16:9 aspect ratio,
Memory 2 memory slots
Hard drives Supports serial ATA, 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-
Optical drive External USB optical drive as drop-in-box option only
typical brightness: 250 nits
Supports DDR3L-1600MHz
Supports dual channel
Supports up to 8-GB maximum system memory in the following configurations:
8 GB (4 GB × 2)
●
6 GB (4 GB + 2 GB)
●
4 GB (4 GB × 1) or (2 GB × 2)
●
in) thicknesses
Supports Accelerometer / HDD protection
Supports 750-GB and 1-TB, 5400-rpm, 9.5-mm hybrid drive with 8-GB NAND cache
Supports 750-GB and 1-TB 5400-rpm, 9.5-mm hard drives:
DVD±RW Double-Layer SuperMulti Combo Drive
12.7mm tray load
SATA
Audio and video HP TrueVision HD webcamera (fixed, integrated, with activity light, 1280×720 by 30
frames per second)
Dual array digital microphones with appropriate beam-forming, echo-cancellation, noisesuppression software
Supports Nuance Voice Recognition (Dragon Assistant), with minimum 61db microphone
Beats Audio compliant
Sensors Accelerometer
Ethernet Integrated 10/100 network interface card (NIC) via USB dongle (100% attach)
1
Category Description
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Supports Intel Smart Connect Technology 4.0
Supports Wireless Display (WiDi/WiFi direct support)
Supports the Broadcom BCM4352 802.11ac 2×2 Wi-Fi + BT 4.0 Combo Adapter
External media cards HP multiformat Digital Media Reader Slot with push-push technology. Reads data from
Power requirements Support for the following AC adapters:
Security Intel AT-p Ready support
Operating system Preinstalled:
Serviceability End user replaceable parts:
and writes data to digital memory cards such as Secure Digital (SD).
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm)
●
65-W AC adapter (non-PFC S-3P, 4.5-mm)
●
Support for a 3-cell, 50-Wh, 4.52-Ah, Li-ion battery
Intel IPT support
Windows 8 ML 64-bit
●
Windows 8 EM/SL 64-bit
●
AC adapter
●
External keyboard
●
● External mouse
External optical drive
●
USB RJ45 adapter
●
Wireless receiver dongle for external keyboard and mouse
●
2 Chapter 1 Product description
2 External component identification
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer:
1. From the Start screen, type c, and then select Control Panel.
2. Select System and Security, and then in the System area, click Device Manager.
A list reveals all the devices installed on your computer.
Locating software
To find out what software is installed on your computer:
1. From the Start screen, right-click using the external wireless mouse.
– or –
Swipe down from the top edge of the computer screen.
2. Select the All apps icon.
Finding your hardware and software information 3
Front
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals.
NOTE: To set up a WLAN and connect to the Internet,
you need a broadband modem (either DSL or cable, purchased
separately), high-speed Internet service purchased from an
Internet service provider, and a wireless router
(purchased separately).
(2) Internal microphones (2) Record audio, automatically filtering out the noise around you
and cancelling echoes.
(3) Webcam light On: The webcam is on.
(4) HP TrueVision HD Webcam Records video, captures still photographs, and provides access
(5) Speakers (2) Produce sound.
(6) Windows button Returns you to the Start screen from an open app or the
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.
to video conferences and online chat by means of streaming
video. To use the webcam, from the Start screen, type c, and
then select CyberLink YouCam from the list of applications.
Windows desktop.
NOTE: Pressing the Windows button again will return you to
the previous screen.
4 Chapter 2 External component identification
Left side
Item Component Description
(1) Rotate button Rotates the orientation of the display 90 degrees.
(2) USB 3.0 ports (2) Connect optional USB 1.0, USB 2.0, or USB 3.0 devices and
provide enhanced USB power performance for USB 3.0
devices.
(3) Hard drive light Blinking: The hard drive is being used.
(4) Power connector Connects an AC adapter.
(5) AC adapter light ● White: The AC adapter is connected and the battery
is charged.
Amber: The AC adapter is connected and the battery
●
is charging.
● Off: The computer is using DC power.
Left side 5
Right side
Item Component Description
(1) Volume control button Controls speaker volume.
(2) USB 3.0 charging (powered) port Connects an optional USB device. USB charging ports allow
you to charge connected USB devices. Standard USB ports will
not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is off.
(3) Audio-out (headphone) jack/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety,
and Environmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
6 Chapter 2 External component identification
Back
Item Component Description
(1) Display stand release button Releases the display stand.
(2) Display stand Allows the display to be positioned at different angles.
(3) Vent Enables airflow to cool internal components.
NOTE: NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine operation.
Back 7
Top
Item Component Description
(1) Power button
Bottom
When the computer is off, press the button to turn on
●
the computer.
When the computer is in the Sleep state, press the button
●
briefly to exit Sleep
When the computer is in Hibernation, press the button
●
down briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
cause unsaved information to be lost.
If the computer has stopped responding and Windows®
shutdown procedures aren't working, press and hold the power
button for at least 5 seconds to turn off the computer.
To learn more about your power settings, from the Start screen,
type p. In the search box, type power, select Settings, and
then select Power options.
Item Component Description
(1) Memory card reader Reads data from and writes data to memory cards such as
8 Chapter 2 External component identification
Secure Digital (SD).
3 Illustrated parts catalog
Locating the serial number, product number, and model number
The serial number and product number of your computer are located on the left edge of the computer.
The model number of your computer is located on the back of your computer. You may need the
information when you travel internationally or when you contact support.
Locating the serial number, product number, and model number 9
Computer major components
Item Component Spare part number
(1) Rear cover (includes display stand release actuator) 728045-001
(2) Bottom cover (includes 2 captive screws, secured by C-clips) 728046-001
Rubber Kit (not illustrated, includes 2 bottom cover rubber screw covers and media
card reader slot bezel)
(3) 1-TB, 5400-rpm, 9.5-mm hybrid drive with 8-GB NAND cache (does not include
hard drive bracket, hard drive connector cable, or screws)
750-GB, 5400-rpm, 9.5-mm hybrid drive with 8-GB NAND cache (does not include
hard drive bracket, hard drive connector cable, or screws)
10 Chapter 3 Illustrated parts catalog
728073-001
731999-005
732001-001
Item Component Spare part number
1-TB 5400-rpm, 9.5mm hard drive 2.5-in (does not include hard drive bracket, hard
750-GB, 5400-rpm (does not include hard drive bracket, hard drive connector cable,
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, hard drive
(4) Memory modules (2, PC3L, 12800, 1600-MHz):
4-GB 691740-005
2-GB 691739-005
(5) RTC battery (includes cable and double-sided adhesive) 728072-001
(6) Cover bracket 728054-001
Capacitor board, includes:
(7a) X-axis capacitor board
(7b) Y-axis capacitor board (includes double-sided adhesive)
(8) Converter board
drive connector cable, or screws)
or screws)
connector cable, and screws)
NOTE: The capacitor board spare part kit does not include the X-axis capacitor
board cable. The X-axis capacitor board cable is included in the Cable Kit, spare part
number 728048-001. See
NOTE: The converter board spare part kit does not include the converter board
cable or ribbon cable. The converter board cable and ribbon cable are included in the
Cable Kit, spare part number 728048-001. See
Cable Kit information.
Cable Kit on page 12 for more Cable Kit information.
Cable Kit on page 12 for more
676521-005
634250-005
728053-001
728067-001
728066-001
(9) USB board
NOTE: The USB board spare part kit does not include the USB board ribbon cable.
The USB board ribbon cable is included in the Cable Kit, spare part number
728048-001. See
(10) Media card reader board 728068-001
Speaker Kit, includes: 728075-001
(11) Right speaker (includes cable)
(12) Left speaker/subwoofer (includes cable and 3 rubber isolators)
(13) USB connector cable
NOTE: The USB connector cable is included in the Cable Kit, spare part number 728048-001. See
on page 12 for more Cable Kit information.
(14) Display stand covers (2) 728057-001
(15) Display stand recess 728058-001
(16) Audio/USB board
NOTE: The audio/USB board spare part kit does not include the audio/USB board
ribbon cable. The audio/USB board ribbon cable is included in the Cable Kit, spare
part number 728048-001. See
(17) Broadcom BCM4352 802.11ac 2×2 Wi-Fi + BT 4.0 Combo Adapter 724935-005
Cable Kit on page 12 for more Cable Kit information.
Cable Kit on page 12 for more Cable Kit information.
728064-001
728065-001
Cable Kit
Computer major components 11
Item Component Spare part number
(18) Battery (3-cell, 50-Wh, 4.52-Ah, Li-ion) 722298-001
(19) Air flow channel 728052-001
(20) Fan (includes cable and mylar shroud) 728050-001
(21) Heat sink (includes replacement thermal material): 728051-001
(22) System board (includes replacement thermal material):
System board equipped with an Intel Core i5-4200U 1.60-GHz processor (turbo up to
2.60-GHz; dual core, ULV, 15 W), a graphics subsystem with UMA memory, and the
Windows 8 Standard operating system
System board equipped with an Intel Core i5-4200U 1.60-GHz processor (turbo up to
2.60-GHz; dual core, ULV, 15 W), a graphics subsystem with UMA memory, and the
Windows 7/Linux operating system
System board equipped with an Intel Core i3-4010U 1.70-GHz processor (dual core,
ULV, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Standard
operating system
System board equipped with an Intel Core i3-4010U 1.70-GHz processor (dual core,
ULV, 15 W), a graphics subsystem with UMA memory, and the Windows 7/Linux
operating system
(23) Display stand 728056-001
(24) Middle frame (includes display assembly pads, display stand release assembly, and
X-axis capacitor board riser)
(25) Power button board (includes ribbon cable) 728063-001
(26) Webcam/microphone module (includes double-sided adhesive and
grounding tape)
(27) Antenna Kit (includes left and right wireless antenna cables and transceivers) 728044-001
(28) Display panel cable 728047-001
737670-501
737670-001
728077-501
728077-001
728055-001
753182-001
728078-001
(29) Power connector cable 728049-001
(30) Display assembly (20.0-inch, AG, HD; includes capacitor board cables, rotation
sensor module and cable, and Windows button board and cable)
Cable Kit
12 Chapter 3 Illustrated parts catalog
728070-001
753183-001
Item Component Spare part number
Cable Kit, includes: 728048-001
(1) USB board ribbon cable
(2) X-axis capacitor board cable
(3) Converter board cable
(4) Converter board ribbon cable
(5) Media card reader board ribbon cable
(6) USB connector cable
(7) Webcam/microphone module cable
(8) Audio/USB board ribbon cable
(9) Capacitor board ribbon cable
Mass storage device
Item Component Spare part number
(1) 1-TB, 5400-rpm, 9.5-mm hybrid drive with 8-GB NAND cache (2.5-in, SATA, does
not include hard drive bracket, hard drive connector cable, or screws):
Hard Drive Hardware Kit, includes: 728053-001
(2a) Hard drive bracket
(2b) Hard drive connector cable
Hard drive bracket screw (not illustrated)
731999-005
Mass storage device 13
Miscellaneous parts
Component Spare part number
AC adapter:
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714657-001
65-W AC adapter (non-PFC S-3P, 4.5-mm) 710412-001
Power cord (3-pin, black, 1.83-m):
For use in Argentina 490371-D01
For use in Australia 490371-011
For use in Denmark 490371-081
For use in Europe 490371-021
For use in India 490371-D61
For use in Israel 490371-BB1
For use in Italy 490371-061
For use in Japan 490371-291
For use in North America 490371-001
For use in Switzerland 490371-111
For use in the United Kingdom and Singapore 490371-031
RJ45-USB adapter dongle 539614-001
Screw Kit 728074-001
Wireless keyboard:
For use in Belgium 728059-181
For use in Canada 728059-DB1
For use in Denmark, Finland, and Norway 728059-DH1
For use in France 728059-051
For use in Germany 728059-041
For use in India 728059-D61
For use in Israel 728059-BB1
For use in Italy 728059-061
For use in Japan 728059-291
For use in Latin America 728059-161
For use in the Netherlands 728059-L31
For use in Portugal 728059-131
For use in Russia 728059-251
For use in Saudi Arabia 728059-171
For use in Spain 728059-071
14 Chapter 3 Illustrated parts catalog
Component Spare part number
For use in Switzerland 728059-111
For use in the United Kingdom and Singapore 728059-031
For use in the United States 728059-001
Wireless mouse 728061-001
Sequential part number listing
Spare part number Description
490371-001 Power cord for use in North America (3-pin, black, 1.83-m)
490371-011 Power cord for use in Australia (3-pin, black, 1.83-m)
490371-021 Power cord for use in Europe (3-pin, black, 1.83-m)
490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)
490371-061 Power cord for use in Italy (3-pin, black, 1.83-m)
490371-081 Power cord for use in Denmark (3-pin, black, 1.83-m)
490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m)
490371-291 Power cord for use in Japan (3-pin, black, 1.83-m)
490371-BB1 Power cord for use in Israel (3-pin, black, 1.83-m)
490371-D01 Power cord for use in Argentina (3-pin, black, 1.83-m)
490371-D61 Power cord for use in India (3-pin, black, 1.83-m)
539614-001 RJ45-USB adapter dongle
634250-005 750-GB, 5400-rpm, 9.5-mm hybrid drive (does not include hard drive bracket, hard drive
659940-001 External DVD±RW Double-Layer with SuperMulti Drive
676521-005 750-GB, 5400-rpm, 9.5-mm hybrid drive with 8-GB NAND cache (2.5-in, SATA, does not include
691739-005 2-GB memory module (PC3L, 12800, 1600-MHz)
691740-005 4-GB memory module (PC3L, 12800, 1600-MHz)
710412-001 65-W AC adapter (non-PFC S-3P, 4.5-mm)
714657-001 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm)
722298-001 3-cell, 50-Wh, 4.52-Ah, Li-ion battery
724935-005 Broadcom BCM4352 802.11ac 2×2 Wi-Fi + BT 4.0 Combo Adapter
728044-001 Antenna Kit (includes left and right wireless antenna cables and transceivers)
connector cable, or screws)
hard drive bracket, hard drive connector cable, or screws):
728045-001 Rear cover (includes display stand release actuator)
728046-001 Bottom cover (includes 2 captive screws, secured by C-clips)
728047-001 Display panel cable
Sequential part number listing 15
Spare part number Description
728048-001 Cable Kit
See
Cable Kit on page 12 for more Cable Kit information.
728049-001 Power connector cable
728050-001 Fan (includes cable and mylar shroud)
728051-001 Heat sink (includes replacement thermal material)
728052-001 Air flow channel
728053-001 Hard Drive Hardware Kit (includes hard drive bracket, hard drive connector cable, and screws)
NOTE: See
728054-001 Cover bracket
Mass storage device on page 13 for more Hard Drive Hardware Kit information.
728055-001 Middle frame (includes display assembly pads, display stand release assembly, and X-axis
728056-001 Display stand
728057-001 Display stand covers (includes left and right display stand covers)
728058-001 Display stand recess
728059-001 Wireless keyboard for use in the United States
728059-031 Wireless keyboard for use in the United Kingdom and Singapore
728059-041 Wireless keyboard for use in France
728059-051 Wireless keyboard for use in Germany
728059-061 Wireless keyboard for use in Italy
728059-071 Wireless keyboard for use in Spain
728059-111 Wireless keyboard for use in Switzerland
728059-131 Wireless keyboard for use in Portugal
728059-161 Wireless keyboard for use in Latin America
728059-171 Wireless keyboard for use in Saudi Arabia
728059-181 Wireless keyboard for use in Belgium
728059-251 Wireless keyboard for use in Russia
capacitor board riser)
728059-291 Wireless keyboard for use in Japan
728059-BB1 Wireless keyboard for use in Israel
728059-D61 Wireless keyboard for use in India
728059-DB1 Wireless keyboard for use in Canada
728059-DH1 Wireless keyboard for use in Denmark, Finland, and Norway
728059-L31 Wireless keyboard for use in the Netherlands
728061-001 Wireless mouse
728063-001 Power button board (includes ribbon cable)
728064-001 USB board
16 Chapter 3 Illustrated parts catalog
Spare part number Description
728065-001 Audio/USB board
728066-001 Converter board
728067-001 Capacitor board (include X-axis capacitor board, Y-axis capacitor board, and double-
728068-001 Media card reader board
728070-001 20.0-inch, AG, HD display assembly (includes capacitor board cables, rotation sensor module and
728072-001 RTC battery (includes cable and double-sided adhesive)
728073-001 Rubber Kit (includes 2 bottom cover rubber screw covers)
728074-001 Screw Kit
728075-001 Speaker Kit (includes left speaker/subwoofer and right speaker, cables, and 3 rubber isolators)
728077-001 System board equipped with an Intel i3-4010U 1.70-GHz processor (dual core, ULV, 15 W), a
728077-501 System board equipped with an Intel i3-4010U 1.70-GHz processor (dual core, ULV, 15 W), a
728078-001 Webcam/microphone module (includes double-sided adhesive and grounding tape)
731999-005 1-TB, 5400-rpm, 9.5-mm hybrid drive with 8-GB NAND cache (2.5-in, SATA, does not include
732001-001 750-GB, 5400-rpm, 9.5-mm hybrid drive with 8-GB NAND cache (2.5-in, SATA, does not include
sided adhesive)
cable, and Windows button board and cable)
graphics subsystem with UMA memory, and the Windows 7/Linux operating system (includes
replacement thermal material)
graphics subsystem with UMA memory, and the Windows 8 Standard operating system (includes
replacement thermal material)
hard drive bracket, hard drive connector cable, or screws)
hard drive bracket, hard drive connector cable, or screws)
737670-001 System board equipped with an Intel i5-4200U 1.60-GHz processor (turbo up to 2.60-GHz; dual
737670-501 System board equipped with an Intel i5-4200U 1.60-GHz processor (turbo up to 2.60-GHz; dual
753182-001 Middle frame (includes display assembly pads, display stand release assembly, and X-axis
753183-001 20.0-inch, AG, HD display assembly (includes capacitor board cables, rotation sensor module and
core, ULV, 15 W), a graphics subsystem with UMA memory, and the Windows 7/Linux
operating system (includes replacement thermal material)
core, ULV, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Standard
operating system (includes replacement thermal material)
capacitor board riser)
cable, and Windows button board and cable)
Sequential part number listing 17
4 Removal and replacement procedures
Preliminary replacement requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screw driver
Magnetic screw driver
●
Phillips P1 screw driver
●
● Phillips P0 screw driver
● Phillips P00 screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
18 Chapter 4 Removal and replacement procedures
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to
unseat or seat the cables during removal and insertion. Handle cables by the connector whenever
possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in
such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex
cables with extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the
operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors
or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Preliminary replacement requirements 19
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