Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel is a
trademark of Intel Corporation in the U.S.
and other countries. Microsoft and Windows
are U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of
its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: April 2012
Document Part Number: 683019-001
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by
the International Standard for Safety of Information Technology Equipment (IEC 60950).
Left side ................................................................................................................................................ 8
Right side ........................................................................................................................................... 10
3 Illustrated parts catalog ............................................................................................................................... 12
Service tag ......................................................................................................................................... 12
Computer major components ............................................................................................................. 13
Mass storage devices ......................................................................................................................... 18
Miscellaneous parts ............................................................................................................................ 19
Sequential part number listing ............................................................................................................ 19
4 Removal and replacement procedures ....................................................................................................... 25
7 Backup and recovery .................................................................................................................................... 76
Restoring the system .......................................................................................................................... 76
vi
Creating restore media ....................................................................................................................... 76
Performing a system recovery ............................................................................................................ 77
Using the dedicated recovery partition .............................................................................. 77
Restoring using the restore media ..................................................................................... 79
Changing the computer boot order .................................................................................... 79
Backing up and recovering your information ...................................................................................... 79
Using Windows Backup and Restore ................................................................................ 80
Using Windows system restore points ............................................................................... 81
When to create restore points ........................................................................... 81
Create a system restore point ........................................................................... 81
Restore to a previous date and time ................................................................. 81
8 Power cord set requirements ...................................................................................................................... 82
Requirements for all countries ............................................................................................................ 82
Requirements for specific countries and regions ............................................................................... 82
Index ................................................................................................................................................................... 85
vii
viii
1Product description
CategoryDescription
Product NameHP Envy 4 PC
ProcessorsIntel® Core™ i5-3317U 1.7GHz processor SC turbo up to 2.6GHz (3–MB cache, dual core 17 W)
Intel® Core™ i3-3217U 1.8GHz processor SC turbo up to 2.3GHz (3–MB cache, dual core 17 W)
Intel® Core™ i5-2467M 1.6GHz processor SC turbo up to 2.3GHz (3–MB L3 cache, dual core 17
Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter
●
●Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter
External media cardPush-push insertion/removal
HP Multi-Format Digital Media Reader supports the following digital card formats:
MultiMediaCard
●
Secure Digital (SD) Card
●
Secure Digital High-Capacity (SDHC) Card
●
●Secure Digital Extended Capacity (SDxC) Card
Ports
3-pin AC power (non-smart pin)
●
Audio-in (mono microphone), supports jack detection
●
Audio-out (stereo headphone), supports jack detection
●
HDMI version 1.4b supporting 1920p, 1920 ×1200 @ 60Hz
●
●RJ-45 (Ethernet, includes link and activity lights)
●USB 3.0 (2 ports)
USB 2.0 (1 port)
●
2Chapter 1 Product description
CategoryDescription
Keyboard/pointing
devices
TouchPad with multi-touch gestures
Taps enabled as default
Power requirementsSupports the following HP AC adapters:
Supports the following batteries:
Operating systemPreinstalled:
ServiceabilityEnd-user replaceable part: AC adapter
97% Duracoat, island-style keyboard, no spill-resistance (in black finish)
●
Backlit, island-style keyboard in black finish (NA CTO onlly)
●
Backlit, island-style keyboard in silver finish
●
97% Duracoat, island-style keyboard, no spill-resistance (in silver finish)
●
65-W (non-smart) PFC RC V EM 3-wire HP AC adapter
●
4-cell, 52WHr 3.55 AH Li-ion battery
●
Windows 7 Home Basic (64-bit)
●
Windows 7 Home Premium (64-bit)
●
Windows 7 Professional (64-bit)
●
3
2External component identification
Display
ComponentDescription
(1)Internal display switchTurns off the display and initiates Sleep if the display is closed
(2)WLAN antennas (2)*Send and receive wireless signals to communicate with wireless
(3)Internal microphones (2)Record sound.
(4)Webcam lightOn: The webcam is in use.
(5)HP TrueVision HD WebcamRecords video, captures still photographs, and allows video
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, andEnvironmental Notices that applies to your country or region. These notices are located in Help and Support.
while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.
local area networks (WLANs).
conferences and online chat by means of streaming video.
To use the webcam, select Start > All Programs >Communication and Chat>CyberLink YouCam.
4Chapter 2 External component identification
Button, speakers, and subwoofer
ComponentDescription
(1)
(2) Speakers (2)Produce sound.
Power button●When the computer is off, press the button to turn on
the computer.
When the computer is on, press the button briefly to
●
initiate Sleep.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep.
When the computer is in Hibernation, press the button
●
down briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and Microsoft®
Windows® shutdown procedures are ineffective, press and
hold the power button down for at least 5 seconds to turn
off the computer.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity. For more information, see the User Guide.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power Options,
or see the User Guide.
(3)HP Triple Bass Reflex SubwooferProvides superior bass sound.
Button, speakers, and subwoofer5
Keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination
(2)fn keyExecutes frequently used system functions when pressed
(3)
(4)Action keysExecute frequently used system functions.
(5)
Windows logo keyDisplays the Windows Start menu.
Windows applications keyDisplays a shortcut menu for items beneath the cursor.
with the fn key.
in combination with the b key, the spacebar, or the esc key.
NOTE: On select models, the f5 action key turns the
radiance backlight keyboard feature off or on.
6Chapter 2 External component identification
Lights
ComponentDescription
(1)
(2)
(3)
(4)Caps lock lightOn: Caps lock is on, which switches the keys to all capital
(5) TouchPad light●On: The TouchPad is off.
Power light●White: The computer is on.
Blinking white: The computer is in the Sleep state,
●
which is an energy-saving mode. The computer shuts
off power to the display and other unneeded
components.
Off: The computer is off or in Hibernation. Hibernation
●
is an energy-saving mode that uses the least amount
of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity. For more information, see the
User Guide.
Mute light●Amber: Computer sound is off.
Off: Computer sound is on.
●
Wireless light●White: An integrated wireless device, such as a
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
Amber: All wireless devices are off.
●
letters.
Off: The TouchPad is on.
●
Lights7
TouchPad
ComponentDescription
(1)TouchPad on/off buttonTurns the TouchPad on or off.
(2) TouchPad light
(3)TouchPad zoneMoves the on-screen pointer and selects or activates items
(4)Left TouchPad buttonFunctions like the left button on an external mouse.
(5)Right TouchPad buttonFunctions like the right button on an external mouse.
Left side
ComponentDescription
(1)
On: The TouchPad is off.
●
Off: The TouchPad is on.
●
on the screen.
RJ-45 (network) jackConnects a network cable.
(2)
HDMI portConnects an optional video or audio device, such as a
8Chapter 2 External component identification
high-definition television, or any compatible digital or audio
device.
ComponentDescription
(3)
(4)
(5)
(6)
USB 3.0 ports (2)Connect optional USB 3.0 devices and provide enhanced
Digital Media Slot Supports the following digital card formats:
Hard drive light
Power light●White: The computer is on.
USB power performance.
NOTE: For details about different types of USB ports, see
the User Guide.
Secure Digital (SD) Memory Card
●
Secure Digital Extended Capacity (SDxC) Memory
●
Card
●Secure Digital High Capacity (SDHC) Memory Card
Ultra High Speed MultiMediaCard (UHS/MMC)
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
●
hard drive.
NOTE: For information about HP 3D DriveGuard,
see the User Guide.
Blinking white: The computer is in the Sleep state,
●
which is an energy-saving mode. The computer shuts
off power to the display and other unneeded
components.
Off: The computer is off or in Hibernation. Hibernation
●
is an energy-saving mode that uses the least amount
of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity. For more information, see the
User Guide.
Left side9
Right side
ComponentDescription
(1)Security cable slotAttaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
(2)
(3)
(4)
(5)AC adapter light●White: The AC adapter is connected and the battery is
Audio-in (microphone) jackConnects an optional computer headset microphone, stereo
WARNING! To reduce the risk of personal injury, adjust
the volume before using headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety and Environmental Notices.
NOTE: When a device is connected to a headphone jack,
the computer speakers are disabled.
USB 2.0 charging portConnects an optional USB device. The USB 2.0 charging
port can also charge select models of cell phones and MP3
players, even when the computer is off.
NOTE: A charging USB port (also referred to as a
powered USB port) allows you to charge connected USB
devices. Standard USB ports will not charge all USB
devices or will charge using a low current. Some USB
devices require power and require you to use a powered
port.
NOTE: For details about different types of USB ports, see
the User Guide.
charged.
Amber: The AC adapter is connected and the battery
●
is charging.
(6)
Power connectorConnects an AC adapter.
10Chapter 2 External component identification
●Off: The computer is using DC power.
Bottom
ComponentDescription
Vents (2)Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
Bottom11
3Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag, which is located on the bottom of the computer.
ItemDescriptionFunction
(1)Product nameThis is the product name affixed to the front of
the computer.
(2)Serial number (s/n)This is an alphanumeric identifier that is unique to
each product.
(3)Part number/Product number (p/n)This number provides specific information about the
product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
(4)Warranty periodThis number describes the duration of the warranty
(5)Model description (select models only)This is the alphanumeric identifier used to locate
period for the computer.
documents, drivers, and support for the computer.
12Chapter 3 Illustrated parts catalog
Computer major components
ItemComponentSpare part
number
(1)Display panel686603–001
(2)Top cover686093–001
690194–001
Computer major components13
ItemComponentSpare part
number
(3)Power button board688000–001
(4)Keyboard (includes keyboard cable):
In black finish:
For use in the United States686836-001
For use in the United Kingdom and Singapore686836-031
For use in Germany686836-041
For use in France686836-051
For use in Italy686836-061
For use in Turkey686836-141
For use in Latin America686836-161
For use in Brazil686836-201
For use in Russia686836-251
For use in Thailand686836-281
For use in Japan686836-291
For use in Belgium686836–A41
For use in Taiwan686836-AB1
For use in South Korea686836-AD1
For use in the Netherlands686836–B31
For use in India686836-D61
Backlit keyboard in black finish
Backlit keyboard for use in the United States687099–001
Backlit keyboard for use in Spain687099-071
Backlit keyboard for use in Latin America687099-161
Backlit keyboard for use in Saudi Arabia687099-171
Backlit keyboard for use in Belgium687099-A41
Backlit keyboard for use in the Netherlands687099–B31
Backlit keyboard for use in Switzerland687099–BG1
Backlit keyboard for use in Canada687099–DB1
Backlit keyboard for use in Denmark, Finland, Norway687099-DH1
In black or silver finish
For use in the United States692758-001
For use in the United Kingdom and Singapore692758-031
For use in Germany692758–041
For use in France692758-051
14Chapter 3 Illustrated parts catalog
ItemComponentSpare part
number
For use in Italy692758-061
For use in Turkey692758–141
For use in Latin America692758-161
For use in Brazil692758–201
For use in Russia692758-251
For use in Thailand692758-281
For use in Japan692758-291
For use in Belgium692758–A41
For use in Taiwan692758-AB1
For use in South Korea692758-AD1
For use in the Netherlands692758–B31
For use in India692758-D61
Backlit keyboard in black or silver finish:
Backlit keyboard for use in the United States692759–001
Backlit keyboard for use in Spain692759-071
Backlit keyboard for use in Latin America692759–161
Backlit keyboard for use in Saudi Arabia692759–171
Backlit keyboard for use in Belgium692759-A41
Backlit keyboard for use in the Netherlands692759–B31
Backlit keyboard for use in Switzerland692759–BG1
Backlit keyboard for use in Canada692759–DB1
Backlit keyboard for use in Denmark, Finland, Norway692759–DH1