HP ENVY 27 27-inch User Manual

HP ENVY 27 27-inch IPS Monitor

User Guide

© 2012 Hewlett-Packard Development
Company, L.P.

Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation,
ENERGY STAR® and the ENERGY
STAR® mark are registered U.S. marks.

The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.

This document contains proprietary
information that is protected by copyright.
No part of this document might be
photocopied, reproduced, or translated to
another language without the prior written
consent of Hewlett-Packard Company.

Second Edition (November 2012)

Document Part Number: 701324-00

2

About This Guide

This guide provides information on setting up the monitor, installing drivers, using the on-screen
display menu, troubleshooting and technical specifications.

WARNING: Text set off in this manner indicates that failure to follow directions could result in

bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in

damage to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

About This Guide iiiENWW

ENWWiv About This Guide

Table of contents

1 Product Features ................................................................................................................................. 1

HP ENVY 27 27-inch IPS Monitor ............................................................................................. 1

Accessories ............................................................................................................................... 2

Optional Accessories .............................................................................................. 2

2 Safety and Maintenance Guidelines .................................................................................................. 3

Important Safety Information ..................................................................................................... 3

Safety Precautions .................................................................................................................... 4

Maintenance Guidelines ............................................................................................................ 4

Cleaning the Monitor ............................................................................................... 4

Shipping the Monitor ............................................................................................... 5

3 Setting Up the Monitor ........................................................................................................................ 6

Unpacking the Monitor .............................................................................................................. 6

Installing the Base Stand ........................................................................................................... 6

Connecting Video Source Cables ............................................................................................. 7

Connecting the DisplayPort Cable .......................................................................... 7

Connecting the VGA Cable ..................................................................................... 7

Connecting the HDMI Cable ................................................................................... 8

Connecting Audio Output Devices ............................................................................................ 9

Connecting a Subwoofer ......................................................................................... 9

Connecting a Digital Audio Device .......................................................................... 9

Connecting a Headphone ..................................................................................... 10

Managing the Cables .............................................................................................................. 10

Connecting the Power Cord .................................................................................................... 11

High-Bandwidth Digital Content Protection (HDCP) ................................................................ 12

Turning on the Monitor ............................................................................................................ 12

HP Watermark and Image Retention Policy ............................................................................ 12

Selecting Video Input Connectors ........................................................................................... 12

Activating Beats Audio ............................................................................................................ 13

Adjusting the Tilt ...................................................................................................................... 13

vENWW

4 Operating the Monitor ....................................................................................................................... 14

Documentation and Software CD ............................................................................................ 14

Installing Drivers .................................................................................................... 14

Control Buttons ........................................................................................................................ 15

Using the On-Screen Display (OSD) ....................................................................................... 16

Identifying Monitor Conditions .................................................................................................20

Power-Saver Feature .............................................................................................................. 21

5 Troubleshooting ................................................................................................................................ 22

Resolving Common Issues ...................................................................................................... 22

Getting Support from the HP website ...................................................................................... 23

Preparing to Call Technical Support ........................................................................................ 23

Locating the Rating Label ........................................................................................................ 24

6 Technical Specifications ................................................................................................................... 25

ENVY 27 27-inch IPS Monitor ................................................................................................. 25

Preset Video Modes ................................................................................................................ 26

Entering User Modes ............................................................................................................... 26

LCD Monitor Quality and Pixel Policy ...................................................................................... 27

7 Agency Regulatory Notices .............................................................................................................. 28

Federal Communications Commission Notice ........................................................................ 28

Modifications ......................................................................................................... 28

Cables ................................................................................................................... 28

Declaration of Conformity for Products Marked with the FCC Logo (United States Only) ...... 28

Canadian Notice ...................................................................................................................... 29

Avis Canadien ......................................................................................................................... 29

Japanese Notice ...................................................................................................................... 29

Korean Notice .......................................................................................................................... 29

Power Cord Set Requirements ................................................................................................ 30

Japanese Power Cord Requirements ................................................................... 30

Product Environmental Notices ............................................................................................... 30

Disposal of Waste Equipment by Users in Private Household in the European Union
30

Chemical Substances ........................................................................................... 30

HP Recycling Program .......................................................................................... 31

Restriction of Hazardous Substances (RoHS) ...................................................... 31

Turkey EEE Regulation ......................................................................................... 31

ENWWvi

1 Product Features

HP ENVY 27 27-inch IPS Monitor

Figure 1-1 HP ENVY 27 27-inch IPS Monitor

The HP ENVY 27 27-inch IPS Monitor has an active matrix, thin-film transistor (TFT) screen with
an LED backlight and the following features:

• Large 27-inch/68.6 cm diagonal display with 1920 x 1080 at 60Hz, plus full-screen support for

lower resolutions

• IPS technology provides wide viewing angles with colors that maintain their integrity

• VGA analog input signal

• DisplayPort digital signal input

• High-definition multimedia interface (HDMI) signal input with cable provided

• Beats Audio for optimized sound quality

• Ultra fast response time with OverDrive

• Easy viewing from sitting or standing position, or while moving from one side of the monitor to

the other

• Dynamic Contrast Ratio

• Tilt adjustment

HP ENVY 27 27-inch IPS Monitor 1ENWW

• Plug and Play capability, if supported by your operating system

• On-screen display (OSD) adjustments for easy setup and screen optimization (available in

English, Simplified Chinese, Traditional Chinese, French, German, Italian, Spanish, Dutch,
Japanese, and Portuguese)

• Power Saver to reduce energy consumption

• HDCP (High Bandwidth Digital Content Protection) on DisplayPort and HDMI inputs

• Documentation and Software CD containing drivers and documents

Accessories

• Power adapter

• Power cord

• HDMI cable

• Audio cable

• Cable management clip

• Documentation and Software CD

Optional Accessories

• VGA cable

• DisplayPort cable

ENWW2 Chapter 1 Product Features

2 Safety and Maintenance Guidelines

Important Safety Information

For displays with glossy bezels, consider the placement of the display, because the bezel might
cause distracting reflections from surrounding light and bright surfaces.

For information on the correct power cord set to use with the monitor, see Power Cord Set

Requirements on page 30.

WARNING: To reduce the risk of electric shock or damage to the equipment:

• Do not disable the power cord grounding feature. The grounding plug is an important safety
feature.

• Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.

• Disconnect power from the product by unplugging the power cord from the electrical outlet.

For your safety, do not place anything on power cords or cables. Arrange them so that no one
might accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging from
the electrical outlet, grasp the cord by the plug.

To reduce the risk of serious injury, see the HP Safety and Comfort Guide on the HP website at

http://www.hp.com/ergo

setup, posture, and health and work habits for computer users, and provides important electrical
and mechanical safety information.

CAUTION: For the protection of the monitor, as well as the computer, connect all power cords

for the computer and its peripheral devices (such as a monitor, printer, scanner) to some form of
surge protection device such as a power strip or Uninterruptible Power Supply (UPS). Not all
power strips provide surge protection; the power strips must be specifically labeled as having its
ability. Use a power strip whose manufacturer offers a Damage Replacement Policy so you can
replace the equipment, if surge protection fails.

Use the appropriate and correctly sized furniture designed to properly support your HP LCD
Monitor.

WARNING: LCD monitors that are inappropriately situated on dressers, bookcases, shelves,

desks, speakers, chests, or carts might fall over and cause personal injury. Care must be taken to
route all cords and cables connected to the LCD monitor so that they cannot be pulled, grabbed,
or tripped over.

or on the documentation CD. The guide describes proper workstation,

Important Safety Information 3ENWW

Safety Precautions

• Use only a power source and connection compatible with this monitor, as indicated on the

label of the power adapter.

• Be sure the total ampere rating of the products connected to the outlet does not exceed the

current rating of the electrical outlet, and the total ampere rating of the products connected to
the power cord does not exceed the rating of the power cord. To determine the ampere rating
(Ampsor A) for each device, see the power label.

• Install your monitor near a power outlet that you can easily reach.

• Disconnect the monitor by grasping the plug firmly and pulling it from the outlet.

• Never disconnect the monitor by pulling the cord.

• Do not allow anything to rest on the power cord.

• Do not walk on the cord.

Maintenance Guidelines

To enhance the performance and extend the life of the monitor:

• Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those

controls that are covered in the operating instructions.

• If the monitor is not operating properly or has been dropped or damaged, contact an

authorized HP dealer, reseller, or service provider.

• Turn the monitor off when not in use. You can substantially increase the life expectancy of

them on it or by using a screen saver program and turning off the monitor when not in use.

NOTES: Monitors with a “burned-in-image” are not covered under the HP warranty.

• Slots and openings in the cabinet are provided for ventilation. These openings must not be

blocked or covered. Never push objects of any kind into cabinet slots or other openings.

• Do not drop the monitor or place it on an unstable surface.

• Keep the monitor in a well-ventilated area, away from excessive light, heat or moisture.

Cleaning the Monitor

1. Turn off the monitor and unplug the power cord from the back of the unit.

2. Dust the monitor by wiping the screen and the cabinet with a soft, clean antistatic cloth.

3. For more difficult cleaning situations, use a 50/50 mix of water and Isopropyl alcohol. Spray

the cleaner onto a cloth and use the damp cloth to gently wipe the screen surface.

CAUTION: Do not spray the cleaner directly on the screen surface. The cleaner might run

behind the bezel and damage the electronics.

CAUTION: Do not use cleaners that contain any petroleum based materials such as benzene,

thinner, or any volatile substance to clean the monitor screen or cabinet. These chemicals might
damage the monitor.

ENWW4 Chapter 2 Safety and Maintenance Guidelines

Shipping the Monitor

Keep the original packaging box in a storage area. You might need it later if you move or ship the
monitor.

To prepare the monitor for shipping:

1. Disconnect the power and video cables from the monitor.

2. Lay the monitor on a flat and even surface with the bottom side of the monitor extending over

the edge of the surface.

3. Slide the base latches outwards to release the base lock.

Figure 2-1 Releasing the Base Latches

SPDIF

HDMI

Sub

4. Remove the base from the monitor.

5. Place the monitor and the base in the original packaging box.

Maintenance Guidelines 5ENWW

3 Setting Up the Monitor

Unpacking the Monitor

1. Make sure all contents are included. Store the packing box.

2. Turn off the computer and other attached devices.

3. Prepare a flat area to assemble the monitor.

NOTE: Use only the power cord and adapter provided with this monitor.

Installing the Base Stand

1. Place the monitor on a flat and even surface with the bottom side of the monitor extending

over the edge of the surface.

2. Slide the base to the stand. The latches automatically locks in place.

Figure 3-1 Installing the Base Stand

SPDIF

HDMI

Sub

Unpacking the Monitor 6ENWW

Connecting Video Source Cables

CAUTION: Before connecting the cables to the monitor, ensure that the computer and the

monitor are powered off.

The video source is determined by the video cable used. The monitor automatically determines
which inputs have valid video signals. The inputs can be selected by pressing the source button
on the front of the monitor.

Connecting the DisplayPort Cable

Connect one end of the DisplayPort video cable to the back of the monitor and the other end to the
DisplayPort video connector on the computer. You can use this cable only if your computer has a
DisplayPort-compliant graphics card that is either integrated or installed. DisplayPort cable is not
provided.

Figure 3-2 Connecting the DisplayPort Cable

Connecting the VGA Cable

Connect one end of the VGA cable to the back of the monitor and the other end of the cable to the
input device. The VGA cable is not provided.

VGA connection only carries video input signal. To output audio from a VGA source through the
monitor, you must connect one end of the audio cable to the back of the monitor and the other end
of the cable to the input device. An audio cable is provided.

Sub

HDMI

SPDIF

Connecting Video Source Cables 7ENWW

Figure 3-3 Connecting the VGA video and audio cables

Sub

HDMI

SPDIF

HDMI HDMI

Connecting the HDMI Cable

Connect one end of the HDMI cable to the back of the monitor and the other end of the cable to
the input device. The HDMI cable is provided.

Figure 3-4 Connecting the HDMI Cable

Sub

HDMI

SPDIF

ENWW8 Chapter 3 Setting Up the Monitor

Connecting Audio Output Devices

Sub

HDMI

SPDIF

Sub

Connecting a Subwoofer

Connect one end of the audio cable to the back of the monitor and the other end of the cable to the
audio output device.

Figure 3-5 Connecting a Subwoofer

Connecting a Digital Audio Device

Connect one end of the SPDIF cable to the back of the monitor and the other end of the cable to
the audio output device. The SPDIF cable is not provided.

Figure 3-6 Connecting the SPDIF Cable

SPDIF SPDIF

Sub

HDMI

SPDIF

Connecting Audio Output Devices 9ENWW

Connecting a Headphone

Sub

HDMI

SPDIF

Connect the headphone cable to the right side of the monitor.

Figure 3-7 Connecting the Headphone

Managing the Cables

A cable management comes with the package. Install the cable management clip on the stand,
then insert the cables into the clip.

Figure 3-8 Managing the Cables

Sub

HDMI

SPDIF

Sub

HDMI

SPDIF

ENWW10 Chapter 3 Setting Up the Monitor

Connecting the Power Cord

1. Follow all electrical and power warnings.

WARNING: To reduce the risk of electric shock or damage to your equipment:

Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Plug the power cord into a grounded (earthed) electrical outlet.

Be sure that the grounded power outlet you plug the power cord into is easily accessible to the
operator and located as close to the equipment as possible. A power cord must be routed so that
it is not likely to be walked on or pinched by items that are placed upon it or against it.

Do not place anything on power cords or cables. Arrange them so that no one might accidentally
step on or trip over them. Do not pull on a cord or cable.

For additional information, see Technical Specifications

on page 25.

2. Connect the round end of the power cord to the monitor, and then connect one end of the

power cord to the power supply and the other end to a grounded electrical outlet.

WARNING: To prevent injury from electrical shock, you must do one of the following if a

properly grounded electrical outlet is not available.

Use an electrical outlet adapter that provides proper grounding.

Have a properly grounded electrical outlet installed.

Use only the following power supply for this monitor model:
Manufacturer: Delta Electronics, Inc., Model PPP009D

Figure 3-9 Connecting the Power Cord

Sub

HDMI

SPDIF

Connecting the Power Cord 11ENWW

High-Bandwidth Digital Content Protection (HDCP)

Your monitor supports HDCP and can receive high-definition content. High-definition content is
available in many sources, such as Blu-ray Disc devices or HDTV air or cable broadcasts. If you
do not have an HDCP-enabled monitor, a blank screen or a lower resolution picture appears when
playing high-definition protected content. Your computer graphics card and monitor must both
support HDCP to display protected content.

Turning on the Monitor

1. Press the power button on the computer.

2. Press the power button on the monitor.

CAUTION: Burn-in image damage might occur on monitors that display the same static image

on screen for a prolonged period of time (at least 12 consecutive hours of non-use). To avoid
burn-in image damage on the monitor screen, activate a screen saver application or turn off the
monitor when it is not in use for a prolonged period of time. Image retention is a condition that
might occur on all LCD screens. Monitors with a burned-in image are not covered under HP
warranty.

When the monitor is powered on, a Monitor Status message appears for 5 seconds. The message
shows which input is the current active signal, the status of the auto-switch source setting (On or
Off), the default source signal, the current preset display resolution, and the recommended preset
display resolution.

HP Watermark and Image Retention Policy

This monitor model is designed with IPS (In-Plane Switching) display technology which provides
ultra-wide viewing angles and advanced image quality. IPS monitors are suitable for a wide variety
of advanced image quality applications. This panel technology, however, is not suitable for
applications that exhibit static, stationary or fixed images for long periods of time without the use of
screen savers. These types of applications may include camera surveillance, video games,
marketing logos, and templates that are displayed on the screen for a prolonged period of time.
Static images may cause image retention damage that could look like stains or watermarks on the
monitor's screen.

Monitors in use for 24 hours per day that result in image retention damage are not covered under
the HP warranty. To avoid image retention damage, always turn off the monitor when it is not in
use or use the power management setting, if supported on your system, to turn off the display
when the system is idle.

Selecting Video Input Connectors

The input connectors are:

• VGA (analog)

• DisplayPort connector (digital)

• HDMI connector (digital)

ENWW12 Chapter 3 Setting Up the Monitor

The monitor automatically scans the signal inputs for an active input and uses that input for the
display. If two inputs are active, the monitor will display the default input source. If the default
source is not an active input, then the monitor displays the other input if it is active. You can
change the default source in the OSD by pressing the Menu button and selecting Source Control >
Default Source.

Activating Beats Audio

Activate the Beats Audio function to enjoy optimized stereo-sound quality. To enable Beats Audio,

press Beats Audio control button on the base of the monitor. Alternatively, you can enable
Beats Audio in the OSD by pressing the Menu button and selecting Audio > Beats Audio > On
(see page 19).

Adjusting the Tilt

For optimal viewing, adjust the screen tilt to your own preference, as follows:

1. Face the front of the monitor and hold the base so that you do not topple the monitor while

changing the tilt.

2. Adjust the tilt by moving the top edge of the monitor either toward or away from you.

Figure 3-10 Tilt Adjustment

CAUTION: The ability of the monitor to be tilted forward beyond the maximum normal tilt of 5º

is for packing purposes only. The monitor may fall if tilted forward for more than 5º.

Activating Beats Audio 13ENWW

4 Operating the Monitor

Documentation and Software CD

The CD that is included with this monitor contains drivers and software that you can install on your
computer.

Installing Drivers

If you determine that you have to update the drivers, you can install the monitor driver INF and
ICM files from the CD or download them from the HP product support website.

Installing the monitor driver software from the CD

1. Insert the CD in your computer CD drive. The CD menu appears.

2. Select the language.

3. Click Install Monitor Driver Software.

4. Follow the on-screen instructions.

5. Ensure that the proper resolutions and refresh rates appear in the Display Control Panel

settings. For more information, see the Windows® operating system documentation.

NOTE: You might have to install the digitally signed monitor drivers (INF or ICM files) manually

from the CD, in case of an installation error. See the “HP Monitor Software Information” file on the
CD for instructions (in English only).

Downloading updated drivers from the Internet

1. Go to the HP Technical Support website at http://www.hp.com/support

2. Select your country/region.

3. Select Support & Drivers.

4. Enter the model number of your monitor. The software download pages for your monitor

appear.

5. Download and install the driver and software files by following the instructions on the

download pages.

6. Ensure that your system meets the requirements.

.

Documentation and Software CD 14ENWW

Control Buttons

Control buttons are located on the base of the monitor.

Button Icon Description

Beats Audio Enables Beats Audio technology.

Menu Opens the OSD menu.

Auto Adjust Press to activate the auto adjustment feature to optimize the screen image.

Audio Opens the Audio menu where you can adjust the volume.

Source Control Chooses the video input source from the computer.

OK Enters the selected option in the OSD.

Available only in VGA source.

In the OSD menu, press to select a submenu or an option.

In the OSD menu, press to select a submenu or an option.

Power Turns the monitor on or puts it in standby or sleep mode. The Power button is

located on the bottom-right of the monitor.

NOTE: Pressing the Power button for 10 seconds will disable operation of the
Power button. Pressing it again for 10 seconds will re-enable functionality.

Control Buttons 15ENWW

Using the On-Screen Display (OSD)

Use the On-Screen Display (OSD) to adjust the screen image based on your viewing preferences.
To access the OSD:

1. Make sure the monitor is on.

2. To access the OSD menu, press the Menu button. The OSD Main Menu appears.

3. To navigate through the Main or sub-menu, press the (Plus) button to scroll up, or the

(Minus) button to scroll in reverse. The press the OK button to select the highlighted

function.

NOTE: The menu moves to the top if you scroll down at the bottom of the selections. The menu

moves to the bottom if you scroll up at the top of the selections.

4. To adjust the scale of a selected item, press the or button.

5. Select Save and Return. If you do not want to save the setting, select Cancel from the

sub-menu or Exit from the Main Menu.

NOTE: When a menu appears, if the buttons are untouched for 30 seconds (factory default),

adjustments and settings are saved and the menu closes.

OSD Menu Selections

The following table lists the on-screen display (OSD) menu selections and their functional
descriptions. After changing an OSD menu item, and if the menu screen has these options, you
might choose to:

• Cancel — To return to the previous menu level.

• Save and Return — To save all changes and return to the OSD Main Menu screen. This

options active only if you change a menu item.

• Reset — To change back to the default setting.

Icon Main Menu Options Sub-menu Options Description

Brightness Adjusts the brightness level of the screen.

Contrast Adjusts the contrast level of the screen.

Color Selects the screen color. The factory default is

Warm (5000 K) Changes to slightly reddish white.

Standard (6500 K) Sets your screen color to adapt to the color

Cool (9300 K) Changes to slightly bluish white.

6500 K.

standards used in the image technology
industry.

ENWW16 Chapter 4 Operating the Monitor

Icon Main Menu Options Sub-menu Options Description

Custom Color Selects and adjusts your own color scales:

• R — Sets your own red color levels.

• G — Sets your own green color levels.

• B — Sets your own blue color levels.

Quick View Select from the following modes:

• Movie

• Photo

• Gaming

• Te xt

• Custom (settings saved when you adjust the

Brightness, Contrast, or Color in one of the
other Quick View options)

Gamma Strengthens the dark details of the screen.

Select to adjust the gamma level:

• Off

• Low

• Medium (Default)

• High

Image Control Adjusts the screen image.

Auto Adjustment Automatically adjusts the screen image.

Clock Minimizes any vertical bars or strips visible on

the screen background.

Adjusting the Clock will also change the
horizontal screen image.

Clock Phase Adjusts the focus of the display. This

adjustment allows you to remove any
horizontal noise and clear or sharpen the
image of the characters.

Horizontal Position Adjusts the position of the screen image left

and right.

Vertical Position Adjusts the position of the screen image up

and down.

Custom Scaling Selects the method on how displayed

information on the monitor will be formatted.
Select:

• Fill to Screen—image fills the entire screen

and might look distorted or elongated
because of nonproportional scaling of height
and width.

• Fill to Aspect Ratio—image is sized to fit the

screen and maintains proportional image.

• Overscan—supports over-scanning of the

image for HDMI inputs. This option can be
set to:

• Off

• On

Using the On-Screen Display (OSD) 17ENWW

Icon Main Menu Options Sub-menu Options Description

Sharpness Adjusts the screen image to look sharper or

soft.

OSD

Video OverDrive Turns Video Overdrive on or off. The factory

Dynamic Contrast Ratio Sets the Dynamic Contrast Ratio (DCR)

OSD Control Adjusts the position of the OSD menu on the

Horizontal OSD Position Changes the viewing position of the OSD

Vertical OSD Position Changes the viewing position of the OSD

OSD Transparency Adjust to view the background information

OSD Timeout Sets the time in seconds that the OSD is

Rotate OSD Rotates the viewing position of the OSD menu.

default is off.

setting on or off. The factory default setting is
off. DCR automatically adjusts the balance
between white and black levels to provide you
with an optimal image.

screen.

menu to the left or right area of the screen.
The factory default range is 94.

menu to the top or bottom area of the screen.
The factory default range is 17.

through the OSD.

visible after the last button is pressed. The
factory default is 30 seconds.

Management Selects the power-management features of

the monitor.

Power Saver Enables the power saving feature (see

Power-Saver Feature on page 21).

Select:

• On

• Off

The factory default is On.

Power-On Recall Restores power to the monitor following an

unexpected removal of power. Select:

• On

• Off

The factory default is On.

Mode Display Displays the resolution, refresh rate, and

frequency information on the screen each time
the OSD Main menu is accessed. Select:

• On

• Off

The factory default is On.

ENWW18 Chapter 4 Operating the Monitor

Icon Main Menu Options Sub-menu Options Description

Monitor Status Displays the operating status of the monitor

each time the monitor is powered on. Select
the location at which to display the status:

• To p

• Middle

• Bottom

• Off

The factory default is Top.

DDC/CI Support Allows the computer to control some OSD

menu features such as Brightness, Contrast,
and Color Temperature. Select:

• On

• Off

The factory default is On.

LED

Bezel Power LED Turns the light (LED) in the Power button on

and off. When set to off, the light will remain off
at all times.

Audio Adjusts the audio volume.

Selects the audio source signal.

Enables the Beats Audio technology which
reduces noise interference and amplifies
sound. Select:

• On

• Off

The factory default is Off.

Sleep Timer Provides the timer-adjustment menu options:

• Set Current Time — Sets the current time in

hours and minutes.

• Set Sleep Time — Sets the time you want to

place the monitor in sleep mode.

• Set On Time — Sets the time you want the

monitor to wake up from sleep mode.

• Timer — Sets the Sleep Timer feature on or

off; the default setting is Off.

• Sleep Now — Immediately sets the monitor

to enter sleep mode.

Ambient Light Sensor Automatically adjusts the screen brightness

according to the ambient light. Select:

• On

• Off

The factory default is On.

?

i

Language Selects the language in which the OSD menu

is displayed. The factory default is English.

Information Selects and displays important information

about the monitor.

Current Settings Provides the current input video mode.

Recommended Settings Provides the recommended resolution mode

and refresh rate for the monitor.

Using the On-Screen Display (OSD) 19ENWW

Icon Main Menu Options Sub-menu Options Description

Serial Number Reports the serial number of the monitor. The

serial number is needed if contacting HP
technical support.

FW Version Reports the firmware version of the monitor.

Backlight Hours Reports the total hours of backlight operation.

Service Support For service support, see the HP Technical

Support website at http://www.hp.com/support

Factory Reset Returns settings to factory defaults.

.

Source Control Selects the video input signal. The factory

DisplayPort Selects DisplayPort as the video input signal.

HDMI Selects HDMI as the video input signal.

VGA Selects VGA as the video input signal.

Default Source Selects the default or primary video input

Auto Switch Source Turns the system’s automatic video signal

?

Exit Exits the OSD menu screen.

Source Detection This option is displayed in the OSD when a

Identifying Monitor Conditions

default by priority is DisplayPort, HDMI, and
then VGA.

signal when the monitor is connected to two
active and valid video sources. The monitor
automatically determines the video format.

input to On or Off. The factory default is On.

DisplayPort input is selected. You can set
Source Detection to :

• Always Active

• Low Power

The factory default is Low Power.

Special messages appear on the monitor screen for the following monitor conditions:

• Monitor Status — When the monitor is powered on or when the input source signal is

changed, a Monitor Status message appears for 5 seconds. The message shows which input
is the current active signal, the status of the auto-switch source setting (On or Off), the default
source signal, the current preset display resolution, and the recommended preset display
resolution.

• Input Signal Out of Range — Indicates the monitor does not support the video card's input

signal because its resolution or refresh rate are set higher than the monitor supports. Change
your video card settings to a lower resolution or refresh rate. Restart your computer for the
new settings to take effect.

• Power Button Lockout — Indicates the power button is locked. If the power button is locked,

the warning message Power Button Lockout appears. If the power button is locked, press
and hold the power button for 10 seconds to unlock the power button function. If the power
button is unlocked, press and hold the power button for 10 seconds to lock out the power
button function.

ENWW20 Chapter 4 Operating the Monitor

• Monitor Going to Sleep — Indicates the screen display is entering a sleep mode.

• Check Video Cable — Indicates a video input cable is not properly connected to the computer

or monitor.

• OSD Lockout — The OSD can be enabled or disabled by pressing and holding the Menu

button on the front panel for 10 seconds. If the OSD is locked, the warning message OSD
Lockout appears for 10 seconds. If the OSD is locked, press and hold the Menu button for 10
seconds to unlock the OSD. If the OSD is unlocked, press and hold the Menu button for 10
seconds to lock the OSD.

• Dynamic Contrast Ratio ON — Indicates that DCR is turned on.

• Dynamic Contrast Ratio OFF — Indicates that DCR has been turned off in the OSD or was

automatically turned off after changes were made to Brightness, Contrast, or Quick View in
the OSD.

• No Input Signal — Indicates the monitor is not receiving a video signal from the computer on

the monitor video input connector. Verify if the computer or input signal source is off or in the
power-saver mode.

Power-Saver Feature

When the monitor is in normal operating mode, the Power light is white and the monitor uses the
normal watts of power. For power usage, see Technical Specifications

The monitor also supports a power-saver mode that is controlled by the computer. When the
monitor is in the reduced-power state, the monitor screen is blank, the backlight is off, the Power
light is amber, and the monitor uses minimum power. When the monitor is "awakened," a brief
warm-up period occurs before the monitor returns to normal operating mode. The energy-saving
reduced power state activates if the monitor does not detect either the horizontal sync signal or the
vertical sync signal. The power-saver feature must be activated on your computer for this feature
to work.

on page 25.

For instructions on setting energy-saver features (sometimes called power-management
features), see your computer documentation.

NOTE: The energy-saver feature works only when the monitor is connected to computers that

have energy-saver features.

Power-Saver Feature 21ENWW

A Troubleshooting

Resolving Common Issues

Issue Solution

Power LED is not on. Make sure the Power button is on, and the power cord is properly connected to a

Screen is blank. Connect the power cord.

Image appears blurred,
indistinct, or too dark.

Check Video Cable appears
on screen.

Input Signal Out of Range
appears on screen.

Picture is fuzzy and has
ghosting, shadowing issue.

Unable to set the monitor to
the optimal resolution.

Screen is black or displaying
at a lower resolution while
displaying high-definition
(HD) content.

grounded power outlet and to the monitor.

Select Management in the OSD menu, and then select Bezel Power LED. Verify that the
Bezel Power LED option is set to Off and, if so, set to On mode.

Turn on the power. Connect the video cable properly. For more information, see Setting

Up the Monitor on page 6.

Press the Menu button to open the OSD menu, and adjust the brightness and contrast
scales.

Connect the appropriate video cable (VGA, DisplayPort, or HDMI) between the computer
and monitor. Be sure that the computer power is off while connecting the video cable.

Restart your computer and enter Safe Mode.

Change your settings to a supported setting (see the table in Preset Video Modes

page 26).

Restart your computer so that the new settings take effect.

Adjust the contrast and brightness controls.

Make sure that you are not using an extension cable or switch box. HP recommends
plugging the monitor directly into the graphic card output connector on the back of your
computer.

Make sure the graphics card supports the optimal resolution.

Make sure the latest supported driver is installed for the graphics card. For HP and
Compaq systems, you can download the latest graphics driver for your system from the
HP website at http://www.hp.com.support
graphics card.

Verify that your monitor and computer support HDCP. For more information, see the

High-Bandwidth Digital Content Protection (HDCP)
www.hp.com.support.

. For other systems, see the website for your

on page 12 or HP wesbite at http://

on

Resolving Common Issues 22ENWW

Issue Solution

No Plug and Play. In order for the Plug and Play feature of the monitor to work, you must have a computer

and graphic card that are compatible with Plug and Play. Check with your computer
manufacturer.

Inspect the monitor video cable, and make sure that none of the pins are bent.

Make sure that the monitor drivers are installed. For more information, see

on page 14. Monitor drivers are also available at the HP website at

.

Picture bounces, flickers, or
wave patter is present in the
picture.

Using HDMI connection,
unable to hear audio.

Monitor is always in sleep
mode (amber LED).

Installing Drivers
http://www.hp.com/support

Move electrical devices that might cause electrical interference as far away from the
monitor as possible.

Use the maximum refresh rate that your monitor is capable of at the resolution that you
are using.

The monitor must be connected directly to external speakers or to an audio receiver.

Power to the computer must be turned on.

The computer graphic card must be snugly seated in the slot.

Verify that the monitor video cable is properly connected to the computer.

Inspect the monitor video cable, and make sure that none of the pins are bent.

Verify that your computer is operational: Press the Caps Lock key and observe the Caps
Lock LED found on most keyboards. The LED must either turn on or off after hitting the
Caps Lock key.

Getting Support from the HP website

Before you contact customer service, see the HP Technical Support website at http://www.hp.com/

support. Select your country/region, and then follow the links to the support page for your monitor.

Preparing to Call Technical Support

If you cannot solve an issue by using the troubleshooting tips in this section, you might have to call
technical support. For technical support contact information, see the printed documentation
included with the monitor.

Have the following information available when you call:

• Monitor model number (located on the label at the bottom of the monitor)

• Monitor serial number (located on the label at the bottom of the monitor or in the OSD display

in the Information menu)

• Purchase date on invoice

• Conditions under which the problem occurred

• Error messages received

• Hardware configuration

• Name and version of hardware and software you are using

Getting Support from the HP website 23ENWW

Locating the Rating Label

The rating label on the monitor provides the product number and serial number. You might need
these numbers when contacting HP about your monitor model.

The rating label is on the bottom of the monitor.

ENWW24 Chapter A Troubleshooting

B Technical Specifications

All specifications represent the typical specifications provided by HP’s component manufacturers;
actual performance might vary either higher or lower.

ENVY 27 27-inch IPS Monitor

Table B-1: ENVY 27 Specifications

Display Type: TFT LCD active matrix

Viewable Image Size: 68.6 cm (27.0 in.) diagonal

Video Input Terminals: VGA, DisplayPort, HDMI

Tilt: -5º to 15º

Maximum Weight (unpacked): 7.2 kg (15.87 lb)

Dimension (W x H x D): 622.0 x 453.8 x 140.3 mm (24.49 x 17.83 x 5.52 in)

Maximum Graphics Resolution: 1920 x 1080 @ 60 Hz

Optimum Graphics Resolution: 1920 x 1080 @ 60 Hz

Text Mode: 720 x 400

Pixel Pitch: 0.3114 x 0.3114 mm

Horizontal Frequency: 24 to 94 kHz

Vertical Frequency:

Operating Temperature: 5º to 35º C (41º to 95º F)

Non-Operating Temperature: -20º to 60º C (-4º to 140º F)

Operating Humidity 20% to 80%

Non-Operating Humidity 5% to 95%

Operating Altitude: 0 to 5000 meters (0 to 16,400 feet)

Storage Altitude 0 to 12,192 meters (0 to 40,000 feet)

Power Source: 100 ~ 240 VAC

Maximum Power Consumption: 54 watts (W)

Typical Power Consumption: 35 watts (W)

Standby Power Consumption: 0.5 watts (W)

50 to 76 kHz

ENVY 27 27-inch IPS Monitor 25ENWW

Preset Video Modes

The monitor automatically recognizes many preset video input modes that will appear properly
sized and centered on the screen.

Table B-2:

Preset Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz)

1 640 x 480 31.469 59.94

2 720 x 400 31.469 70.087

3 800 x 600 37.879 60.317

4 1024 x 768 48.363 60.004

5 1280 x 720 45.00 60.00

6 1280 x 1024 63.98 60.02

7 1440 x 900 55.94 59.89

8 1600 x 900 60.00 60.00

9 1680 x 1050 65.29 60.00

10 1920 x 1080 67.50 60.00

Factory Preset Video Input Modes

Table B-3: HDMI High Definition Factory Preset Video Modes

Preset

1 480p 720 x 480 31.469 60

2 720p60 1280 x 720 45 60

3 576p 720 x 576 31.25 50

4 720p50 1280 x 720 37.5 50

5 1080p60 1920 x 1080 67.5 60

6 1080p50 1920 x 1080 56.25 50

HD Video Display
Resolution

Resolution

Horizontal Frequency
(kHz)

Vertical Frequency
(Hz)

Entering User Modes

The video controller signal might occasionally call for a mode that is not preset if:

• You are not using a standard graphics adapter.

• You are not using a preset mode.

It this occurs, you have to readjust the parameters of the monitor screen by using the on-screen
display. Your changes can be made to any or all of these modes and saved in memory. The
monitor automatically stores the new setting, then recognizes the new mode just as it does a
preset mode. In addition to the factory preset modes, there are at least ten user modes that can be
entered and stored.

ENWW26 Appendix B Technical Specifications

LCD Monitor Quality and Pixel Policy

Your LCD Monitor uses high-precision technology, manufactured according to high standards, to
help guarantee trouble-free performance. Nevertheless, the display might have cosmetic
imperfections that appear as small bright or dark spots. This is common to all LCD displays that
are used in products supplied by all vendors and is not specific to your LCD Monitor. These
imperfections are caused by one or more defective pixels or subpixels.

A pixel consists of one red, one green, and one blue subpixel. A defective whole pixel is always
turned on (a bright spot on a dark background), or it is always off (a dark spot on a bright
background). The first is the more visible of the two. A defective subpixel (dot defect) is less visible
than a defective whole pixel, and is small and only visible on a specific background.

To locate defective pixels, the monitor must be viewed under normal operating conditions and in
normal operating mode at a supported resolution and refresh rate, from a distance of
approximately 50 cm (16 inches).

For more information about your LCD Monitor and pixel policy, see the HP website at

http://www.hp.com/support

Policy” in the search box and press Enter.

. To find pixel policy information on the HP website, type in "HP Pixel

LCD Monitor Quality and Pixel Policy 27ENWW

C Agency Regulatory Notices

Federal Communications Commission Notice

This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
might cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio or television technician for help.

Modifications

The FCC requires the user to be notified that any changes or modifications made to this device
that are not expressly approved by Hewlett Packard Company might void the user's authority to
operate the equipment.

Cables

Connections to this device must be made with shielded cables with metallic RFI/EMI connector
hoods to maintain compliance with FCC Rules and Regulations.

Declaration of Conformity for Products Marked with the FCC Logo (United States Only)

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:

1. This device might not cause harmful interference.

2. This device must accept any interference received, including interference that might cause

undesired operation.

Federal Communications Commission Notice 28ENWW

For questions regarding the product, contact:

Hewlett Packard Company

P. O. Box 692000, Mail Stop 530113

Houston, Texas 77269-2000

1-800-HP-INVENT (1-800 474-6836)

For questions regarding this FCC declaration, contact:

Hewlett Packard Company

P. O. Box 692000, Mail Stop 510101

Houston, Texas 77269-2000

[phone]

To identify this product, see the Part, Series, or Model number found on the product.

Canadian Notice

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Regulations.

Avis Canadien

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le
materielbrouilleur du Canada.

Japanese Notice

Korean Notice

Canadian Notice 29ENWW

Power Cord Set Requirements

The monitor power supply is provided with Automatic Line Switching (ALS). This feature allows the
monitor to operate on input voltages between 100–120V or 200–240V.

The power cord set (flexible cord or wall plug) received with the monitor meets the requirements
for use in the country where you purchased the equipment.

If you must obtain a power cord for a different country, purchase a power cord that is approved for
use in that country.

The power cord must be rated for the product and for the voltage and current marked on the
electrical ratings label of the product. The voltage and current rating of the cord must be greater
than the voltage and current rating marked on the product. In addition, the cross-sectional area of
the wire must be a minimum of 0.75 mm² or 18 AWG, and the length of the cord must be between
6 ft (1.8 m) and 12 ft (3.6 m). If you have questions about the type of power cord to use, contact an
authorized HP service provider.

A power cord must be routed so that it is not likely to be walked on or pinched by items placed
upon it or against it. Particular attention must be paid to the plug, electrical outlet, and the point
where the cord exits from the product.

Japanese Power Cord Requirements

For use in Japan, use only the power cord received with this product.

CAUTION: Do not use the power cord received with this product on any other products.

Product Environmental Notices

Disposal of Waste Equipment by Users in Private Household in the European Union

This symbol on the product or on its packaging indicates that this product must not be disposed of
with your household waste. Instead, it is your responsibility to dispose of your waste equipment by
handing it over to a designated collection point for the recycling or waste electrical and electronic
equipment. The separate collection and recycling of your waste equipment at the time of disposal
will help to conserve natural resources and ensure that it is recycled in a manner that protects
human health and the environment. For more information about where you can drop off your
waste equipment for recycling, please contact the local city office, the household waste disposal
service or the shop where you purchased the product.

Chemical Substances

HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No1907/
2006 of the European Parliament and Council). A chemical information report for this product can
be found at the EU REACH Declarations page in the HP website at http://www.hp.com/go/reach

.

ENWW30 Appendix C Agency Regulatory Notices

HP Recycling Program

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and
rechargeable batteries. For more information about recycling programs, go to the HP Planet
Partners Recycling Program website at http://www.hp.com/recycle

Restriction of Hazardous Substances (RoHS)

A Japanese regulatory requirement, defined by specification JIS C 0950, 2005, mandates that
manufacturers provide Material Content Declarations for certain categories of electronic products
offered for sale after July 1, 2006. To view the JIS C 0950 material declaration for this product, visit
the HP website at http://www.hp.com/go/jisc0950

.

.

Turkey EEE Regulation

Product Environmental Notices 31ENWW