HP ENVY 20-k121us User Manual
User Guide
© Copyright 2013 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel is a
trademark of Intel Corporation in the U.S.
and other countries. Microsoft and Windows
are U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: June 2013
Document Part Number: 722962-001
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a refund subject to the refund
policy of your place of purchase.
For any further information or to request a
full refund of the computer, please contact
your local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation.
The computer and the AC adapter comply with the user-accessible surface temperature limits defined
by the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Starting right ................................................................................................................................................... 1
Best practices ....................................................................................................................................... 1
Fun things to do .................................................................................................................................... 1
More HP resources .............................................................................................................................. 2
2 Getting to know your computer ..................................................................................................................... 4
Finding your hardware and software information ................................................................................. 4
Locating hardware ............................................................................................................... 4
Locating software ................................................................................................................. 4
Front ..................................................................................................................................................... 4
Right side ............................................................................................................................................. 5
Left side ................................................................................................................................................ 7
Back ..................................................................................................................................................... 8
Top ....................................................................................................................................................... 8
Bottom .................................................................................................................................................. 9
Labels ................................................................................................................................................... 9
Identifying the labels ............................................................................................................ 9
3 Connecting to a network .............................................................................................................................. 10
Connecting to a wireless network ....................................................................................................... 10
Using the wireless controls ................................................................................................ 10
Using an Internet service provider ..................................................................................... 10
Setting up a WLAN ............................................................................................................ 11
Configuring a wireless router ............................................................................................. 11
Protecting your WLAN ....................................................................................................... 11
Connecting to a WLAN ...................................................................................................... 12
Connecting to a wired network ........................................................................................................... 13
Connecting to a local area network (LAN) ......................................................................... 13
4 Enjoying entertainment features ................................................................................................................. 14
Volume control ................................................................................................................................... 14
Using the webcam .............................................................................................................................. 14
Using audio ........................................................................................................................................ 14
Adjusting the volume ......................................................................................................... 14
Connecting speakers ......................................................................................................... 14
Connecting headphones .................................................................................................... 15
v
Using Beats Audio ............................................................................................................. 15
Accessing Beats Audio ..................................................................................... 15
Using video ......................................................................................................................................... 15
Using Intel Wireless Display and Wireless Music (select models only) ............................. 15
Managing your audio and video files .................................................................................................. 15
5 Navigating using the keyboard and pointing devices ............................................................................... 16
Using touch screen gestures .............................................................................................................. 16
One-finger slide ................................................................................................................. 16
Tapping .............................................................................................................................. 17
Scrolling ............................................................................................................................. 17
Pinching/stretching ............................................................................................................ 18
Rotating (select models only) ............................................................................................ 18
Edge swipes ...................................................................................................................... 18
Right-edge swipe .............................................................................................. 19
Left-edge swipe ................................................................................................. 19
Top-edge swipe and bottom-edge swipe .......................................................... 20
Using the keyboard ............................................................................................................................ 21
Using the action keys ......................................................................................................... 22
Using Microsoft Windows 8 shortcut keys ......................................................................... 23
Using the integrated numeric keypad ................................................................................ 23
6 Managing power ............................................................................................................................................ 25
Initiating Sleep and Hibernation ......................................................................................................... 25
Intel Rapid Start Technology (select models only) ............................................................ 25
Manually initiating and exiting Sleep .................................................................................. 25
Manually initiating and exiting Hibernation ........................................................................ 26
Setting password protection on wakeup ............................................................................ 26
HP CoolSense (select models only) ................................................................................................... 26
Refreshing your software content with Intel Smart Connect Technology (select models only) .......... 27
Shutting down (turning off) the computer ........................................................................................... 27
7 Managing and sharing information ............................................................................................................. 28
Using a USB device ........................................................................................................................... 28
Connecting a USB device .................................................................................................. 29
Removing a USB device .................................................................................................... 29
Inserting and removing a memory card .............................................................................................. 30
8 Maintaining peak performance .................................................................................................................... 31
Performing routine maintenance ........................................................................................................ 31
vi
Using Disk Cleanup ........................................................................................................... 31
Using Disk Defragmenter ................................................................................................... 31
Updating programs and drivers ......................................................................................... 31
Cleaning your computer ..................................................................................................... 32
Cleaning products ............................................................................................. 32
Cleaning procedures ......................................................................................... 32
Cleaning the display ......................................................................... 32
Cleaning the sides and cover ........................................................... 32
Cleaning the keyboard ...................................................................... 32
Using security measures .................................................................................................................... 33
Setting Windows passwords .............................................................................................. 33
Setting Setup Utility (BIOS) passwords ............................................................................. 34
Using Internet security software ........................................................................................ 34
Installing software updates ................................................................................................ 34
Installing Windows updates ............................................................................... 34
Updating software ............................................................................................. 35
9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ...................................................... 36
Starting Setup Utility (BIOS) ............................................................................................................... 36
Updating the BIOS ............................................................................................................................. 36
Determining the BIOS version ........................................................................................... 36
Downloading a BIOS update ............................................................................................. 37
Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 37
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 38
10 Backing up, restoring, and recovering ..................................................................................................... 39
Creating recovery media and backups ............................................................................................... 39
Creating HP Recovery media ............................................................................................ 40
Restore and recovery ......................................................................................................................... 41
Using Windows Refresh for quick and easy recovery ....................................................... 42
Remove everything and reinstall Windows ........................................................................ 42
Recovering using HP Recovery Manager .......................................................................... 43
What you need to know ..................................................................................... 43
Using the HP Recovery partition (select models only) ...................................... 43
Using HP Recovery media to recover ............................................................... 44
Changing the computer boot order ................................................................... 44
Removing the HP Recovery partition ................................................................................. 44
11 Troubleshooting .......................................................................................................................................... 46
Wireless connection problems ........................................................................................................... 46
vii
Cannot connect to a WLAN ............................................................................................... 46
Cannot connect to a preferred network ............................................................................. 46
Current network security codes are unavailable ................................................................ 47
Cannot connect to the wireless router ............................................................................... 47
Network status icon is not displayed .................................................................................. 48
Power problems ................................................................................................................................. 48
Computer will not turn on or start ....................................................................................... 48
Hard drive error .................................................................................................................. 48
Computer is not responding ............................................................................................... 49
Computer shuts down unexpectedly .................................................................................. 49
Display problems ................................................................................................................................ 49
The display is blank ........................................................................................................... 49
Images on the screen are too large or too small, or the images are fuzzy ........................ 49
Keyboard and mouse problems ......................................................................................................... 49
Audio problems .................................................................................................................................. 51
No sound is produced ........................................................................................................ 51
Software problems ............................................................................................................................. 52
12 Specifications .............................................................................................................................................. 53
Input power ......................................................................................................................................... 53
Operating specifications ..................................................................................................................... 53
13 Electrostatic Discharge .............................................................................................................................. 54
Index ................................................................................................................................................................... 55
viii
1 Starting right
This computer is a powerful tool designed to enhance your work and entertainment. To get the most
out of your computer, read this chapter to learn about best practices after setup, fun things to do with
your computer, and where to get more HP resources.
Best practices
After you set up and register the computer, we recommend the following steps:
● If you haven’t already done so, connect to a wired or wireless network. See details in
to a network on page 10.
Become familiar with the computer hardware and software. For information, go to
●
know your computer on page 4 and Enjoying entertainment features on page 14.
Back up your hard drive by creating a recovery drive. See
●
on page 39.
Fun things to do
You know you can listen to music on the computer. But did you know that you can also stream
●
live radio to the computer and listen to music or talk radio from all over the world? See
audio on page 14.
Experience music the way the artist intended, with deep controlled base and clear, pure sound.
●
Using Beats Audio on page 15.
See
Use the new Windows 8 touch gestures for smooth control of images and pages of text. See
●
Using touch screen gestures on page 16.
Connecting
Getting to
Backing up, restoring, and recovering
Using
Best practices 1
More HP resources
You have already used Setup Instructions to turn on the computer and locate this guide. To locate
product details, how-to information, and more, use this table.
Resource Contents
Setup Instructions
Windows 8 Basics guide
Help and Support
From the Start screen, type h, and then select Help
and Support. For U.S. support, go to
http://www.hp.com/go/contactHP. For worldwide
support, go to
wwcontact_us.html.
Instructional videos
http://www.hp.com/supportvideos (English only)
Go to
Upgrading and Servicing Guide
For U.S. support, go to
contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
Troubleshooting
Troubleshooting on page 46 in this guide for
See
more information.
http://welcome.hp.com/country/us/en/
http://www.hp.com/go/
Overview of computer setup and features.
●
Overview of using Windows 8.
●
● A broad range of how-to information and troubleshooting tips.
How-to videos about using the features of your computer.
●
● Instructions for upgrading or replacing components of your
computer.
● Solutions to the following problems:
Wireless connection problems
◦
Power problems
◦
◦ Display problems
◦ Keyboard and mouse problems
Audio problems
◦
Software problems
◦
Safety & Comfort Guide
To access this guide, select HP Support Assistant on
the Start screen, select My computer, and then select
User guides, or go to
Worldwide support web page
To get support in your language, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
Regulatory, Safety and Environmental Notices
To access this guide, select the HP Support
Assistant app on the Start screen, select My
computer, and then select User guides.
2 Chapter 1 Starting right
http://www.hp.com/ergo.
● Proper workstation setup.
Guidelines for posture and work habits that increase your
●
comfort and decrease your risk of injury.
Electrical and mechanical safety information.
●
● Access to the following support options:
Online chat with an HP technician.
◦
Email support.
◦
◦ Support telephone numbers.
◦ HP service center locations.
Important regulatory notices.
●
Resource Contents
Limited Warranty*
To access this guide, select the HP Support
Assistant app on the Start screen, select My
computer, and then select Warranty and services,
or go to
http://www.hp.com/go/orderdocuments.
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your
computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited
Warranty in the box. For countries/regions where the warranty is not provided in printed format, you may request a printed
copy from
● North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
●
●
When you request a printed copy of your warranty, please include your product number, warranty period (found on your
service label), name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to
contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
http://www.hp.com/go/orderdocuments or write to:
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
Specific warranty information about this computer.
●
http://www.hp.com/go/
More HP resources 3
2 Getting to know your computer
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer:
1. From the Start screen, type c, and then select Control Panel.
2. Select System and Security, and then in the System area, click Device Manager.
A list reveals all the devices installed on your computer.
Locating software
To find out what software is installed on your computer:
1. From the Start screen, right-click using the external wireless mouse.
– or –
Swipe down from the top edge of the computer screen.
2. Select the All apps icon.
Front
Component Description
(1) WLAN antennas (2)* Send and receive wireless signals.
(2) Internal microphones (2) Record audio, automatically filtering out the noise around you and cancelling
echoes.
(3) Webcam light On: The webcam is on.
4 Chapter 2 Getting to know your computer
Component Description
(4) HP TrueVision HD Webcam Records video, captures still photographs, and provides access to video
(5) Ambient light sensor Automatically adjusts the display brightness based on the lighting conditions in
(6) Speakers (2) Produce sound.
(7)
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.
Right side
conferences and online chat by means of streaming video.
To use the webcam, from the Start screen, type c, and then select CyberLink
YouCam from the list of applications.
your environment.
Windows button Returns you to the Start screen from an open app or the Windows desktop.
NOTE: Pressing the Windows button again will return you to the previous
screen.
Component Description
(1) Volume control button Controls speaker volume.
Right side 5
Component Description
(2)
(3)
USB 3.0 charging (powered) port Connects an optional USB device. USB charging ports allow you
Audio-out (headphone) jack/Audioin (microphone) jack
to charge connected USB devices. Standard USB ports will not
charge all USB devices or will charge using a low current. Some
USB devices require power and require you to use a powered
port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is off.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety, and
Environmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
6 Chapter 2 Getting to know your computer
Left side
Component Description
(1) Rotate button Rotates the orientation of the display 90 degrees.
(2)
(3)
(4)
(5) AC adapter light ● White: The AC adapter is connected and the battery is
USB 3.0 ports (2) Connect optional USB 1.0, USB 2.0, or USB 3.0 devices and
provide enhanced USB power performance for USB 3.0
devices.
Hard drive light Blinking: The hard drive is being used.
Power connector Connects an AC adapter.
charged.
Amber: The AC adapter is connected and the battery is
●
charging.
● Off: The computer is using DC power.
Left side 7
Back
Component Description
(1) Stand release button Releases the display stand.
(2) Display stand Allows the display to be positioned at different angles.
(3) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
Top
Component Description
(1) Power button
When the computer is off, press the button to turn on the computer.
●
When the computer is in the Sleep state, press the button briefly to
●
exit Sleep.
● When the computer is in Hibernation, press the button down briefly to
exit Hibernation.
CAUTION: Pressing and holding down the power button will cause
unsaved information to be lost.
If the computer has stopped responding and Windows® shutdown
procedures aren't working, press and hold the power button for at least 5
seconds to turn off the computer.
To learn more about your power settings, from the Start screen, type p. In
the search box, type power, select Settings, and then select Power
options.
8 Chapter 2 Getting to know your computer
Bottom
Component Description
(1) Memory card reader Reads data from and writes data to memory cards such as Secure Digital
Labels
Identifying the labels
The labels on the computer provide information you may need when you troubleshoot problems. The
labels are located underneath the display stand and are visible when the display stand is released.
Service label—Provides important information to identify your computer. You will typically be
●
asked for the product number when working with support. Locate this number before you contact
support.
Regulatory label—Provides regulatory information about the computer.
●
Wireless certification label or labels (select models only)—Provide information about optional
●
wireless devices and the approval markings of some of the countries or regions in which the
devices have been approved for use. If your computer model includes one or more wireless
devices, one or more certification labels are included with your computer. You may need this
information when traveling internationally.
(SD).
Bottom 9
3 Connecting to a network
You can explore the globe and access information from millions of websites using your computer and
a wired or wireless network connection. This chapter will help you get connected to that world.
Connecting to a wireless network
Wireless technology transfers information across radio waves instead of wires. Your computer may
be equipped with one or more of the following wireless devices:
● Wireless local area network (WLAN) device—Connects the computer to wireless local area
networks. In a WLAN, the mobile wireless device in your computer communicates with a
wireless router or a wireless access point.
Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-
●
enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a
PAN, each device communicates directly with other devices, and devices must be relatively
close together.
For more information about wireless technology, see the information and website links provided in
Help and Support. From the Start screen, type h, and then select Help and Support.
Using the wireless controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network,
and diagnose and repair network problems.
To use the Network and Sharing Center:
1. From the Start screen, type c, and then select Control Panel.
2. Select Network and Internet, and the select Network and Sharing Center.
For more information, go to Help and Support. From the Start screen, type h, and then select Help
and Support.
Using an Internet service provider
When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The
ISP will help set up the modem, install a network cable to connect your wireless router to the modem,
and test the Internet service.
NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this
information and store it in a safe place.
10 Chapter 3 Connecting to a network
Setting up a WLAN
To set up a WLAN and connect to the Internet, you need the following equipment:
A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from
●
an Internet service provider
● A wireless router (2) (purchased separately)
NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what
type of modem you have.
A wireless computer (3)
●
The illustration below shows an example of a wireless network installation that is connected to the
Internet.
Additional wireless and wired computers can be connected to increase the size of your home
network.
For help in setting up your WLAN, see the information provided by your router manufacturer or your
ISP.
Configuring a wireless router
For help configuring a wireless router, see the information provided by your router manufacturer or
your ISP.
NOTE: It is recommended that you initially connect your new wireless computer to the router by
using the network cable provided with the router. When the computer successfully connects to the
Internet, disconnect the cable, and access the Internet through your wireless network.
Protecting your WLAN
When you set up a WLAN or connect to an existing WLAN, always enable security features to protect
your network from unauthorized access.
Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected
signals. Take the following precautions to protect your WLAN:
Use a firewall.
●
A firewall checks and requests information that is sent to your network. It then discards any
suspicious items. Firewalls are available in both software and hardware. Some networks use a
combination of both types.
Use wireless encryption.
●
Connecting to a wireless network 11
Wireless encryption uses security settings to encrypt and decrypt information that is transmitted
over the network. For more information, go to Help and Support. From the Start screen, type h,
and then select Help and Support.
Connecting to a WLAN
To connect to a WLAN, follow these steps:
1. Be sure that the WLAN device in your computer is on.
2. From the Start screen, point to the far-right upper or lower corner of the screen to display the
charms.
3. Select Settings, and then click the network status icon.
4. Select a WLAN from the list.
5. Click Connect.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the
code, and then click OK to complete the connection.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to, from the Windows desktop, right-
click the network status icon, and then select Open Network and Sharing Center. Click Set up
a new connection or network. A list of options is displayed, allowing you to manually search
for and connect to a network or to create a new network connection.
After the connection is made, place the pointer over the network status icon in the notification area, at
the far right of the taskbar, to verify the name and status of the connection.
NOTE: The functional range (how far the wireless signals travel) depends on WLAN
implementation, router manufacturer, and interference from other electronic devices or structural
barriers such as walls and floors.
12 Chapter 3 Connecting to a network
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