HP ENVY 20-d010, ENVY 20-d013w, ENVY 20-d011, ENVY 20-d010t, ENVY 20-d030 Quick Setup Guide

...

12” (30cm)

http://www.hp.com/go/contactHP

http://welcome.hp.com/country/us/en/wwcontact_us.html

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

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Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Warranty Print on Demand Statement

You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/ regions, HP may provide a printed HP Limited Warranty in the box. For some countries/regions where the warranty is not provided in printed format, you may request a printed copy from hp.com/go/orderdocuments or write to:

North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA

Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063 Cernusco s/ Naviglio (MI), Italy

Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507

When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address.

IMPORTANT! Do NOT return your HP product to the addresses above. For U.S. products, go

http://www.hp.com/go/contactHP. For

to worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html.

1 Getting information

Type of information Where to find

● Set up your computer. Quick Setup (this Guide)

● Use the computer.

Connect to the Internet.

●

Recover factory settings. Troubleshooting and Maintenance Guide on your computer. Select the HP

●

● See how-to videos about

using the features of your

computer.

Learn how to use the

●

Microsoft Windows operating

system.

Find Windows password

●

information.

Find links to driver updates.

●

● Read frequently asked

questions.

Troubleshoot the most

●

common computer hardware

and software issues.

● Find electronic user guides

and specifications for your

computer model.

● Order parts and find

additional troubleshooting

help.

Quick Setup (this Guide)

Support Assistant app on the Start screen, select My computer, and

then select User guides.

Visit

http://www.hp.com/supportvideos (English only)

Help and Support

From the Start screen, type h, and then select Help and Support. For

U.S. support, go to

support, go to

Windows troubleshooting tools

1. From the Start screen, type c, and then select Control Panel.

2. Select System and Security, and then under Action Center, select

Troubleshoot common computer problems.

Troubleshooting and Maintenance Guide on your computer. Select the HP

Support Assistant app on the Start screen, select My computer, and

then select User guides.

HP Support website:

http://www.hp.com/go/contactHP. For worldwide

http://welcome.hp.com/country/us/en/wwcontact_us.html.

http://www.hp.com/go/contactHP

● Upgrade or replace

components of your

computer.

Upgrading and Servicing Guide

HP Support website:

http://www.hp.com/go/contactHP

Type of information Where to find

Find computer warranty

●

information.

Get up-to-date information

●

and help from the Windows

community.

Connect to a TV. Watching and Recording TV

●

Maintain your computer. HP Support Assistant — Maintains your computer performance and

●

Find safety and regulatory

●

notices.

HP Worldwide Limited Warranty and Technical Support included with your

computer.

– or –

Select the HP Support Assistant app on the Start screen, select My

computer, and then select User guides.

http://www.hp.com/support/consumer-forum

Select the HP Support Assistant app on the Start screen, select My

computer, and then select User guides.

If the guide is not available there, visit

resolves problems faster by using automated updates, on-board

diagnostics, and guided assistance.

Select the HP Support Assistant app on the Start screen.

Troubleshooting and Maintenance Guide

Select the HP Support Assistant app on the Start screen, select My

computer, and then select User guides.

Maintaining Your Computer (this Guide)

Regulatory, Safety and Environmental Notices

Select the HP Support Assistant app on the Start screen, select My

computer, and then select User guides or visit

contactHP.

http://www.hp.com/go/contactHP.

http://www.hp.com/go/

Find ergonomic information. Safety & Comfort Guide

●

Select the HP Support Assistant app on the Start screen, select My

computer, and then select User guides or visit

2 Chapter 1 Getting information

http://www.hp.com/ergo.

2 Setting up your computer

WARNING! To reduce the risk of electrical shock or damage to your

equipment:

• Place the computer in a location away from water, dust, moisture, and soot. These can increase the inside temperature, or can cause fire or electrocution.

• Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

• Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.

• Disconnect power from the equipment by unplugging the power cord from the electrical outlet. To prevent direct exposure to laser beam, do not try to open the enclosure of the CD or DVD drives.

• The power supply is preset for the country/region in which you purchased your computer. If you move, check the voltage requirements for your new location before plugging the computer into an AC power outlet.

The computer may be heavy; be sure to use ergonomically correct lifting procedures when moving the computer.

To reduce the risk of serious injury read the Safety & Comfort Guide. The guide is located on the web at

1. Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or where it can be stepped on or damaged by placing furniture on it.

2. Connect all power cords from the monitor, computer, and accessories to a power surge protection device that is specifically labeled as having surge protection, an uninterruptible power supply (UPS), or a similar device. If the computer has a television tuner, or a modem or telephone connection, protect the computer by using surge protection with these signal inputs as well. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to the computer.

3. Download and install operating system updates.

a. Find out what operating system and version your computer is currently

running. (From the Start screen, type c, select Control Panel, select System

and Security, and then select System. The operating system and version are shown under Specifications.)

b. Open your internet browser and go to

contactHP.

http://www.hp.com/ergo.

http://www.hp.com/go/

c. Select your country and language, if necessary, and click Support &

Drivers.

d. Select Download drivers and software (and firmware), type your

computer model name and number in the product field, and press Enter.

e. If necessary, select your computer model from Product search

results.

f. Select your computer operating system.

g. Click Download next to each update you wish to download.

h. Follow the on-screen instructions to install each downloaded update.

4. Look in the computer box for additional printed details or updates.

5. Read the Regulatory, Safety and Environmental Notices included with your computer. Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

6. Read the Safety & Comfort Guide for proper workstation setup, posture,

health and work habits, and electrical and mechanical safety information. Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides or visit

After you complete the initial computer setup, you might want to install additional software programs or hardware devices. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for your computer. Follow the software manufacturer's directions to install the new software.

NOTE: Use only licensed original software. Installing copied software could result in an unstable installation, infect the computer with a virus, or be illegal.

Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them.

http://www.hp.com/ergo.

Connecting to the Internet

Steps to connect to the Internet:

1. Connect the hardware as shown on the setup view.

2. Get Internet service.

Sign up with an Internet Service Provider (ISP). If you already have an account with an ISP, skip this step and follow the instructions provided by the ISP.

3. Using your Internet connection through your ISP, open a web browser and browse the Internet.

NOTE: If you have issues connecting to the Internet, see Internet access on page 13.

4 Chapter 2 Setting up your computer

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