HP ENVY 17m, ENVY 17 Maintenance and Service Guide

HP ENVY 17m Laptop PC HP ENVY 17 Laptop PC

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries. . Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: August 2017

First Edition: May 2017

Document Part Number: 927450-002

Product notice

This user guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to

http://www.microsoft.com for details.

In accordance with Microsoft’s support policy, HP does not support the Windows 8 or Windows 7 operating system on this product or provide any Windows 8 or Windows 7 drivers on http://support.hp.com.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 5

Right side ............................................................................................................................................................... 5

Left side ................................................................................................................................................................. 5

Display .................................................................................................................................................................... 8

Keyboard area ........................................................................................................................................................ 9

TouchPad ............................................................................................................................................. 9

Lights ................................................................................................................................................... 9

Button and speakers ......................................................................................................................... 10

Special keys ....................................................................................................................................... 12

Action keys ........................................................................................................................................ 12

Bottom ................................................................................................................................................................. 14

Locating system information .............................................................................................................................. 15

3 Illustrated parts catalog .............................................................................................................................. 16

Computer major components .............................................................................................................................. 16

Miscellaneous parts ............................................................................................................................................. 18

4 Removal and replacement procedures preliminary requirements .................................................................... 20

Tools required ...................................................................................................................................................... 20

Service considerations ......................................................................................................................................... 20

Plastic parts ....................................................................................................................................... 20

Cables and connectors ...................................................................................................................... 21

Drive handling ................................................................................................................................... 21

Grounding guidelines ........................................................................................................................................... 22

Electrostatic discharge damage ........................................................................................................ 22

Packaging and transporting guidelines .......................................................................... 23

Workstation guidelines ................................................................................................... 23

Equipment guidelines ..................................................................................................... 24

5 Removal and replacement procedures for authorized service provider parts .................................................... 25

Component replacement procedures .................................................................................................................. 25

Base enclosure .................................................................................................................................. 26

Battery ............................................................................................................................................... 28

Display ............................................................................................................................................... 29

Hard drive .......................................................................................................................................... 31

Solid-state drive ................................................................................................................................ 33

Memory .............................................................................................................................................. 35

WLAN module .................................................................................................................................... 37

Optical drive ....................................................................................................................................... 39

Input/output brackets ....................................................................................................................... 41

Fan ..................................................................................................................................................... 43

TouchPad ........................................................................................................................................... 45

USB board .......................................................................................................................................... 48

System board .................................................................................................................................... 50

Heat sink ............................................................................................................................................ 53

Speakers ............................................................................................................................................ 55

Power connector ............................................................................................................................... 57

Top cover/keyboard ........................................................................................................................... 58

6 Using Setup Utility (BIOS) ............................................................................................................................. 59

Starting Setup Utility (BIOS) ................................................................................................................................ 59

Updating Setup Utility (BIOS) .............................................................................................................................. 59

Determining the BIOS version ........................................................................................................... 59

Downloading a BIOS update .............................................................................................................. 60

7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 61

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 62

8 Backing up, restoring, and recovering ........................................................................................................... 63

Creating recovery media and backups ................................................................................................................ 63

Using HP Recovery media (select products only) ............................................................................. 63

Using Windows tools ......................................................................................................................... 64

Using the HP Cloud Recovery Download Tool (select products only) ............................................... 65

Restore and recovery ........................................................................................................................................... 65

Recovering using HP Recovery Manager ........................................................................................... 65

What you need to know before you get started ............................................................. 65

Using the HP Recovery partition (select products only) ................................................. 66

Using HP Recovery media to recover .............................................................................. 67

Changing the computer boot order ................................................................................ 67

Removing the HP Recovery partition (select products only) ......................................... 67

9 Specications .............................................................................................................................................. 68

Computer specications ...................................................................................................................................... 68

Display Specications (17.3) ............................................................................................................................... 68

Hard drive specications ..................................................................................................................................... 70

M.2 solid-state drive specications .................................................................................................................... 71

M.2 solid-state drive specications .................................................................................................................... 72

M.2 PCIe solid-state drive specications ............................................................................................................ 73

10 Power cord set requirements ...................................................................................................................... 74

Requirements for all countries ............................................................................................................................ 74

Requirements for specic countries and regions ................................................................................................ 75

11 Recycling .................................................................................................................................................. 77

Index ............................................................................................................................................................. 78

vii

viii

1 Product description

Category Description

Product Name HP ENVY 17m Laptop PC (model numbers 17m-ae001 through 17m-ae199

HP ENVY 17 Laptop PC (model numbers 17-ae001 through 17-ae199

Processors For use on computer models with model numbers 17m-ae001 through 17m-ae099 and models 17-ae001

through 17-ae099

●

Intel® Core™ i7-7500U (2.5 GHz, turbo up to 3.1 GHz), 2133 MHz/ 3 MB L3 cache, Dual 15W

●

Intel Core i5-7200U (2.5GHz, turbo up to 3.1 GHz, HDCP 2.2), 2133MHz/ 3MB L3, Dual 15W

For use on computer models with model numbers 17m-ae100 through 17m-ae199 and models 17-ae100 through 17-ae199

●

Intel Core i7-8550U (1.8 GHz, turbo up to 4.0 GHz), 2400 MHz/ 8 MB L3, Quad 15W

●

Intel Core i5-8250U (1.6 GHz, turbo up to 3.4 GHz), 2400 MHz/ 6MB L3, Quad 15W

Chipset Integrated SoC

Graphics For use on all computer models with internal graphics:

Intel® HD Graphics 620

Hybrid graphics:

For use on computer models with model numbers 17m-ae100 through 17m-ae199 and models 17-ae100 through 17-ae199

NVIDIA N17S-G1 (GeForce MX150 ) with up to 2048 MB of dedicated video memory (256 Mx32, GDDR5, x 2 PCs, 1 GHz@1.5V)

NVIDIA N17S-G1 (GeForce MX150) with up to 4096 MB of dedicated video memory (256 Mx32, GDDR5, x 4 PCs, 1 GHz@1.5V)

Support for HD Decode, DX12, and HDMI

Support for Optimus (discrete only)

Support for GPU Performance Scaling (discrete only)

For use on computer models with model numbers 17m-ae001 through 17m-ae099 and models 17-ae001 through 17-ae099

NVIDIA N16S-GTR-S (GeForce 940MX) with up to 2048MB of dedicated video memory (256Mx16, DDR3, x 4 PCs, 1GHz@1.5V)

NVIDIA N16S-GTR-S (GeForce 940MX) with up to 4096MB of dedicated video memory (256Mx16, DDR3, x 8 PCs, 1GHz@1.5V)

Support for HD Decode, DX12, and HDMI

Support for Optimus (discrete only)

Support for GPU Performance Scaling (discrete only)

Panels 16:9 Ultra Wide Aspect Ratio

17.3" FHD WLED AntiGlare (1920x1080) at-at (4.2mm) UWVA, eDP1.2 (DBCG)

17.3" FHD WLED AntiGlare (1920x1080) at-at (4.2mm) UWVA, eDP1.2 (DBTS)

17.3" UHD WLED AntiGlare (3840x2160) at-at (4.2mm) UWVA, eDP1.3+PSR (DBCG)

Category Description

Touch solution with ush glass, multitouch enabled

Support Active Stylus

Memory Two SODIMM slots - Non-accessible/non-upgradeable

DDR4-2400 Dual Channel Support (DDR4-2400 downgrade to DDR4-2133)

Supports up to 16 GB max system memory

8192 MB (4096 MB x 2)

12288 MB (8192 MB +4096 MB)

16384 MB (8192 MB x 2)

Storage Support for all 7.2mm/9.5mm, SATA 2.5" hard drives

Support for next generation form factor (NGFF) M.2 solid-state drive, with SATA/Peripheral Component Interconnect Express (SATA/PCI)e co-layout port

Support for solid-state drive + hard drive

Support for M.2 solid-state drive (support storage function, assuming solid-state drive >= 128G, Port1)

Accelerometer / hard drive protection support

Single hard drive congurations:

●

1TB (7200) 9.5mm/7mm

Dual storage congurations:

●

128 GB SATA TLC solid-state drive (Value) + 1 TB (7200) hard drive

●

256 GB PCIe NVMe TLC solid-state drive + 1 TB (7200) hard drive

●

256 GB PCIe NVMe Value solid-state drive + 1TB (7200) hard drive

PCIe NVMe TLC M.2 solid-state drive

●

360 GB

●

512 GB

●

1 TB

PCIe NVMe Value M.2 solid-state drive

●

512 GB

Optical drive 9.0mm tray load - SATA - Fixed (not modular)

Camera and microphone

Audio BANG & OLUFSEN

2 Chapter 1 Product description

DVD+/-RW Double-Layer Dual

Supports Zero-Power ODD

Supports M-disc

HP Wide Vision FHD IR Camera - indicator LED & 2x IR LEDs, USB2.0, FHD Hybrid B

1080p by 30 frames per second

Supports Windows® Hello

Dual array Digital Microphones w/ appropriate software - beam forming, echo cancellation, noise suppression

BANG & OLUFSEN Audio Control

Supports HP Audio Boost 2.0 (with discrete amplier)

Category Description

Dual Speakers

Ethernet Integrated 10/100/1000 NIC

Sensor Accelerometer

Wireless networking Integrated Wireless options with dual antennas (M.2/PCIe):

Intel Dual Band Wireless-AC 7265 802.11 AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro)

Realtek RTL8822BE 802.11 ac 2x2 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported)

Compatible with Miracast-certied devices

External card expansion

Internal card expansion

Input/Output Hot Plug / Unplug and auto detect for correct output to wide-aspect vs. standard aspect video

HP Multi-Format Digital Media Card Reader

Supports SD/SDHC/SDXC

Push-Push Insertion/Removal

One M.2 slot for SSD

One M.2 slot for WLAN

HDMI v2.0a (HDR) + HDCP2.2 supporting: up to 4096x2160 @ 60Hz

Headphone/Line-out and Mic-in (combo)

USB type A 3.1 ports on Unit:

3 (2 on the left side; 1 on the right side)

Support HP Sleep & Charge (1 on the right side)

USB type C 3.1 port Gen 1 on Unit (left side):

1 (1 on the left side)

Support data transfer

Support Display Port (DP1.2+ HDCP 2.2 supporting up to 4096x2160 @ 60Hz)

Support HP Sleep & Charge (without BC 1.2)

RJ-45 / Ethernet

AC Smart Pin adapter plug

Keyboard Keyboard:

Full Size Backlit island-style Keyboard with numeric keypad, Pike Silver (15.6”/17.3”)

Touchpad Requirements:

ClickPad with image sensor

Multitouch gestures enabled

Support Modern Trackpad Gestures

Taps enabled as default

Mechanical requirements

Power requirements Battery:

Chassis buttons

Power

LED indicators

Category Description

3 cell Prismatic battery - 55.8Whr (3S1P, 4835mAh)

Support battery fast charge

AC adapter

Barrel Type:

65W with duckhead and/or duckhead power cords

90W

Power Cord/Duckhead/Duckhead Power Cord:

Duckhead (C5)

1M duckhead power cord w/ tag label (C5)

1M premium power cord w/ tag label (C5)

Security TPM 2.0

Kensington Security Lock

Operating system Preinstalled:

Windows 10

Windows 10 Pro

For Developed Market (ML):

Windows 10 Home ML

Windows 10 Home Plus ML

For Emerging Market (EM/SL):

Windows 10 Home EM/SL

Windows 10 Home PlusEM/SL

For China Market:

CPPP Windows 10 Home High End China Language Edition

CPPP Windows 10 Home China Language Edition

For APJ SEAP Market (EM/SL):

SEAP Windows 10 Home EM/SL

SEAP Windows 10 Home Plus

Serviceability End user replaceable parts:

4 Chapter 1 Product description

AC adapter

Raw Panel Replacement

2 External component identication

Right side

Component Description

(1) Optical drive Depending on your computer model, reads an optical disc or

reads and writes to an optical disc.

(2) Optical drive eject button Releases the optical drive disc tray.

(3) USB 3.x SuperSpeed port with HP Sleep and

(4) AC adapter and battery light

(5) Power connector Connects an AC adapter.

Left side

Charge

Connects a USB device, provides high-speed data transfer, and even when the computer is o, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

●

White: The AC adapter is connected and the battery is fully charged.

●

Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is charging.

●

O: The battery is not charging.

Right side 5

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or stolen.

(2) RJ-45 (network) jack/status lights Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

(3) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,

or a high-speed High-Denition Multimedia Interface (HDMI) device.

(4) USB 3.x SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity

tracker, or smartwatch, and provide high-speed data transfer.

(5) USB Type-C port with HP Sleep and Charge When the computer is on, connects and charges a USB device

that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.

– or –

Connects to various USB, video, HDMI, and LAN devices.

NOTE: Cables and/or adapters (purchased separately) may be

required.

– or –

Connects a DisplayPort device that has a USB Type-C connector, providing display output.

(6) Audio-out (headphone)/Audio-in (microphone)

combo jack

(7) Drive light

(8) Memory card reader Reads optional memory cards that enable you to store, manage,

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and

then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard drive.

share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

6 Chapter 2 External component identication

Component Description

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory

card reader.

Left side 7

Display

Component Description

(1) WLAN antennas* (2) Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Camera light(s) On: One or more cameras are in use.

(3) Internal microphones (2) Record sound.

(4) Camera(s) Allow you to video chat, record video, and record still images. Some

cameras also allow a facial recognition logon to Windows, instead of a password logon.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

8 Chapter 2 External component identication

Keyboard area

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

Lights

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Keyboard area 9

Component Description

(1) Power light

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital

(3) Mute light

Button and speakers

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

letters.

●

On: Computer sound is o.

●

O: Computer sound is on.

Component Description

(1) Power button

10 Chapter 2 External component identication

●

When the computer is o, press the button to turn on the computer.

●

When the computer is on, press the button briey to initiate Sleep.

●

When the computer is in the Sleep state, press the button briey to exit Sleep.

●

When the computer is in Hibernation, press the button briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

Component Description

If the computer has stopped responding and shutdown procedures are ineective, press and hold the power button down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options.

▲ Right-click the Start button, and then select Power

Options.

(2) Speakers Produce sound.

Keyboard area 11

Special keys

Component Description

(1) esc key Displays system information when pressed in combination with

(2) fn key Executes specic functions when pressed in combination with

the fn key.

another key.

(3) Windows key Opens the Start menu.

(4) num lock key Alternates between the navigational and numeric functions on

(5) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 12.

▲

Icon

NOTE: Pressing the Windows key again will close the Start

menu.

the integrated numeric keypad.

num lock is pressed, the keypad can be used like an external

numeric keypad.

NOTE: If the keypad function is active when the computer is

turned o, that function is reinstated when the computer is turned back on.

To use an action key, press and hold the key.

Description

Opens the "How to get help in Windows 10" webpage.

Decreases the screen brightness incrementally as long as you hold down the key.

12 Chapter 2 External component identication

Icon Description

Increases the screen brightness incrementally as long as you hold down the key.

Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.

Turns the keyboard backlight o or on.

NOTE: To conserve battery power, turn o this feature.

Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Turns the airplane mode and wireless feature on or o.

NOTE: The airplane mode key is also referred to as the wireless button.

NOTE: A wireless network must be set up before a wireless connection is possible.

Keyboard area 13

Bottom

Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent

overheating. It is normal for the internal fan to cycle on and o during routine operation.

14 Chapter 2 External component identication

Locating system information

Important system information is located on the bottom edge of the tablet or on the keyboard base. You may need the information when travelling internationally or when you contact support:

(1): Serial number

(2): Product number

(3): Model number

(4): Warranty period

Using Windows, briey press the fn+esc key combination to display the System Information screen, which provides the product name and serial number of your computer, as well as information about the memory, processor, BIOS, and keyboard.

Locating system information 15

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Locating system information on page 15 for details.

16 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly (see Display on page 29)

(2) Top cover/keyboard (see Top cover/keyboard on page 58)

(3) TouchPad module 935941-001

(4) TouchPad cable 925459-001

(5) Speakers 925476-001

(6) Power connector (includes cable) 810326-012

(7) USB board

Computer major components 17

Item Component Spare part number

8L 925470-001

10L L02141-001

Cable, USB FFC 928573-001

Cable, USB 925458-001

(8) System board (see System board on page 50)

(9) WLAN module

WLAN Assembly, 11AC+BT INT 7265NV M.2 D1 MOW 901229-855

WLAN Assembly RT CARTIER AC 2X2 924813-855

(10) Memory

SODIMM 4 GB 2400 MHz 1.2v DDR4 862397-855

SODIMM 8 GB 2400 MHz 1.2v DDR4 862398-855

(11) Solid-state drive (see Solid-state drive on page 33)

(12) Heat sink 925478-001

(13) Fan 925461-001

(14) Hard drive 766644-005

(15) Optical drive 920417-005

(16) Battery 916814-855

(17) Base enclosure 925454-001

Miscellaneous parts

Component Spare part number

AC adapter, 90W 710413-001

AC adapter, 65W 854117-850

Adapter, HP HDMI to VGA 701943-001

Dongle, USB-C to USB-A 833960-001

Pen 910942-001

Hook 933393-001

Power cord, AC line, 1.0 m

For use in North America 213349-015

For use in Europe 213350-014

For use in the United Kingdom 213351-013

For use in Denmark 213353-013

18 Chapter 3 Illustrated parts catalog

Component Spare part number

For use in Switzerland 213354-013

For use in South Africa 361240-007

For use in Israel 398063-008

Power cord, C5, 1.0 m

For use in North America 920689-001

For use in Europe 920689-005

For use in the United Kingdom 920689-006

For use in Denmark 920689-007

For use in Israel 920689-008

For use in Switzerland 920689-009

For use in South America 920689-010

Rubber kit 935940-001

Screw kit 925475-001

Miscellaneous parts 19

+ 61 hidden pages