HP ENVY 14 SPECTRE Maintenance And Service Manual
HP ENVY 14 SPECTRE
Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
trademarks of Intel Corporation in the U.S.
and other countries. Microsoft, Windows,
and Windows Vista are U.S. registered
trademarks of Microsoft Corporation.
SD Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: February 2012
Document Part Number: 665046-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact
the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 4
Display ................................................................................................................................... 4
Button ..................................................................................................................................... 6
Keys ....................................................................................................................................... 7
Lights ...................................................................................................................................... 8
Imagepad ............................................................................................................................... 9
Left side ................................................................................................................................ 10
Right side .............................................................................................................................. 12
Bottom .................................................................................................................................. 13
3 Illustrated parts catalog .................................................................................................. 14
Service tag ............................................................................................................................ 15
Computer major components ................................................................................................... 16
Cable Kit .............................................................................................................................. 19
Miscellaneous parts ................................................................................................................ 20
Sequential part number listing .................................................................................................. 21
4 Removal and replacement procedures ............................................................................ 24
Preliminary replacement requirements ....................................................................................... 24
Tools required ......................................................................................................... 24
Service considerations ............................................................................................. 24
Plastic parts ............................................................................................. 24
Cables and connectors ............................................................................. 24
Drive handling ......................................................................................... 25
Grounding guidelines .............................................................................................. 25
Electrostatic discharge damage .................................................................. 25
Packaging and transporting guidelines ........................................ 27
Component replacement procedures ........................................................................................ 29
Service tag ............................................................................................................. 29
v
Computer feet ......................................................................................................... 30
Battery ................................................................................................................... 31
Solid-state drive ...................................................................................................... 33
Card Reader board cable ........................................................................................ 35
NFC board ............................................................................................................ 36
Top cover ............................................................................................................... 38
Solid-state drive connector board .............................................................................. 42
Card Reader board ................................................................................................. 43
Power button board ................................................................................................. 44
Speakers ................................................................................................................ 46
RTC battery ............................................................................................................ 47
Wireless audio module ............................................................................................ 49
WLAN module ........................................................................................................ 51
Fan ....................................................................................................................... 53
System board ......................................................................................................... 55
Memory module ...................................................................................................... 57
Heat sink ................................................................................................................ 58
Hinge covers .......................................................................................................... 62
Display assembly .................................................................................................... 63
Power connector cable ............................................................................................ 65
5 Setup Utility (BIOS) and System Diagnostics .................................................................... 67
Using Setup Utility .................................................................................................................. 67
Starting Setup Utility ................................................................................................ 67
Changing the language of Setup Utility ...................................................................... 67
Navigating and selecting in Setup Utility .................................................................... 68
Displaying system information ................................................................................... 68
Restoring factory settings in Setup Utility ..................................................................... 69
Exiting Setup Utility ................................................................................................. 69
Updating the BIOS .................................................................................................. 69
Determining the BIOS version .................................................................... 70
Downloading a BIOS update ..................................................................... 70
Using System Diagnostics ........................................................................................................ 71
6 Specifications ................................................................................................................. 72
Computer specifications .......................................................................................................... 72
14.0-inch WGA display specifications ...................................................................................... 73
7 Backup and recovery ...................................................................................................... 74
Restore ................................................................................................................................. 74
vi
Creating recovering media ...................................................................................................... 75
Performing a system restore ..................................................................................................... 76
Restoring using the dedicated recovery partition (select models only) ............................. 76
Restoring using the recovery media ........................................................................... 77
Changing the computer boot order ............................................................................ 77
Backing up and recovering your information ............................................................................. 78
Using Windows Backup and Restore ......................................................................... 79
Using Windows system restore points ........................................................................ 79
When to create restore points .................................................................... 79
Create a system restore point ..................................................................... 79
Restore to a previous date and time ............................................................ 80
8 Power cord set requirements .......................................................................................... 81
Requirements for all countries .................................................................................................. 81
Requirements for specific countries and regions ......................................................................... 82
9 Recycling ........................................................................................................................ 83
Index ................................................................................................................................. 84
vii
viii
1 Product description
Category Description
Product Name HP ENVY 14 SPECTRE
Processors
●
Intel® Core® i7-2677M 1.80-GHz processor (4.0-MB L3 cache, 17 W)
●
Intel Core i5-2467M 1.60-GHz processor (3.0-MB L3 cache, 17 W)
Processor is soldered to the system board
Chipset Intel HM65 Express chipset
Graphics Internal graphics:
●
Universal memory architecture (UMA) with shared video memory
●
Intel HD Graphics 3000
Supports HD decode, DX10, and HDMI
Panel 14.0-in, slim light-emitting diode (LED), WGA, HD+, AntiGlare (1600×900) display;
typical brightness: 250 nits
All display assemblies include 2 wireless local area network (WLAN) antenna cables
Supports low voltage differential signalling (LVDS), LCD interface, flush glass panel
cover support
Lighted logo on top bezel
Memory One customer-accessible/upgradable memory module slot
DDR3-1333-MHz single channel support (DDR3-1333 and DDR3-1666 downgrade to
DDR3-800/1066)
Supports 8-GB (8192×1) or 4-GB (4096×1) of system RAM
Solid-state drives Customer-accessible
Supports 256-GB (128-GB×2) or 128-GB (128-GB×1)
Audio and video Beats Signature audio profile applied to both the headphones and external speakers
Supports wireless Beats audio via SMSC (not supported in Europe or Turkey)
High-performance ENVY-branded speakers mounted in bass reflex enclosures
Separate amplifiers for headphone
1
Category Description
HP TrueVision HD webcam (fixed, no tilt with activity LED; 3-element lens with fixed
focus (50-cm), F/2.0, 1280×720 by 24 frames per second)
Two omnidirectional, dual array, digital microphones with appropriate beam-forming,
echo-cancellation, noise-reduction software
Ethernet Integrated 10/100/1000
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the Intel Centrino Advanced-N 6230 WLAN module
Support for NFC wireless data communication
External media cards 2-in-1 Digital Media Slot with push-push technology, supporting:
●
MultiMediaCard
●
Secure Digital (SD) Memory Card
●
Secure Digital High Capacity Memory Card
Supports mini versions by use of an adapter (adapter is not included).
Ports
●
AC power
●
Combination audio-out (stereo headphone)/audio-in (mono microphone)
●
HDMI 1.4a output supporting stereoscopic 3D
●
mini DisplayPort supporting 2560×1600 resolution
●
RJ-45 (Ethernet Gigabit support with LED indicators)
●
USB 3.0 (1 port), USB 2.0 (1 port)
NOTE: All USB ports support USB sleep and charge.
Keyboard/pointing devices Full-size (14.0-in.), Island-style, no numeric keypad
Radiance backlight (f5 to toggle backlight on/off)
Clickpad with imaging sensor, multi-touch gestures enabled
Taps enabled by default
Power requirements 65W non-PFC (non-BFR/PV Free) AC adapter with localized cable plug support (3-
wire plug with ground pin, supports 3-pin DC connector)2
Supports 4-cell, 58-Wh, 4.1-Ah, Li-ion battery (battery is not user-removable)
Security Supports security cable lock
Supports Intel AT-p ready
2 Chapter 1 Product description
Category Description
Operating system Preinstalled:
●
Windows® 7 Home Premium 64-bit
●
Windows 7 Home Professional 64-bit
●
Windows 7 Ultimate 64-bit
Serviceability End-user replaceable part: AC adapter
3
2 External component identification
Display
Item Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is
closed while the power is on.
NOTE: The internal display switch is not visible from
the outside of the computer.
(2) WLAN antennas (2)* Send and receive wireless signals.
(3) Proximity sensors (2)* Detect your presence in front of the computer and turn on
the radiance backlight keyboard feature.
(4) Internal microphones (2) Record audio, automatically reducing ambient noise and
providing echo cancellation.
4 Chapter 2 External component identification
Item Component Description
(4) Webcam Records video and captures still photographs.
To use the webcam, double-click the ArcSoft Camera
Suite icon on the desktop, or select Start > All
Programs > ArcSoft Camera Suite > Launch
WebCam Companion.
(5) Webcam light On: The webcam is active.
(6) HP TrueVision HD webcam Records video and captures still photographs.
To access the webcam, select Start > All Programs >
CyberLink > CyberLink YouCam.
*The antennas and proximity sensors are not visible from the outside of the computer. For optimal transmission, keep the areas
immediately around the antennas and proximity sensors free from obstructions. For wireless regulatory notices, see the section
of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help
and Support.
Display
5
Button
Component Description
Power button
●
When the computer is off, press the button to turn on
the computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press
the button briefly to exit Sleep.
●
When the computer is in Hibernation, press
the button briefly to exit Hibernation.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, simultaneously press
and hold the power button and the mute button on the
right side of the computer for at least 5 seconds to turn
off the computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power
Options, or see the HP Notebook Reference Guide.
6 Chapter 2 External component identification
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes the following functions:
●
When the key is pressed in combination with
the esc key, system information is displayed.
●
When the key is pressed in combination with the b
key, Beats Audio is enabled or disabled.
(3) Windows logo key Displays the Windows Start menu.
(4) Action keys Execute frequently used system functions.
(5) b key Enables or disables Beats Audio when pressed in
combination with the fn key.
(6) Windows applications key Displays a shortcut menu for items beneath the pointer.
Keys
7
Lights
Item Component Description
(1) Power light
●
White: The computer is on.
●
Blinking white: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
(2) Caps lock light
●
White: Caps lock is on.
●
Off: Caps lock is off.
(3) Keyboard backlight light White: Identifies the keyboard backlight action key.
Press the key to turn the keyboard backlight on or off.
(4) Wireless light
●
White: An integrated wireless device, such as a
WLAN device, is enabled.
NOTE: Wireless devices are enabled at
the factory.
●
Amber: All wireless devices are disabled.
(5) Imagepad light
●
Amber: The Imagepad is off.
●
Off: The Imagepad is on.
(6) Beats Audio light
●
Red: Beats Audio is enabled.
●
Off: Beats Audio is disabled.
(7) Mute light
●
Amber: Speaker sound is off.
●
Off: Speaker sound is on.
8 Chapter 2 External component identification
Imagepad
Item Component Description
(1) Imagepad light
●
Amber: The Imagepad is off.
●
On: The Imagepad is on.
(2) Imagepad on/off button Quickly double-tap this button to turn the Imagepad off
or on.
(3) Left Imagepad button The bottom left corner of the Imagepad functions like
the left button on an external mouse.
(4) Imagepad zone Moves the pointer and selects or activates items on
the screen.
(5) Right Imagepad button The bottom right corner of the Imagepad functions like
the right button on an external mouse.
Imagepad
9
Left side
Item Component Description
(1) DisplayPort Connects an optional digital display device, such as a
high-performance monitor or projector.
(2) HDMI port Connects an optional video or audio device, such as a
highdefinition television, any compatible digital or audio
component, or a high-speed HDMI 1.4 device.
(3) RJ-45 (network) jack Connects a network cable.
(4) USB 3.0 charging port Connects an optional USB 1.0, USB 2.0, or USB 3.0
device and provides enhanced USB power performance.
The USB 3.0 charging port can also charge select models
of cell phones and MP3 players, even when the computer
is off.
(5) USB 2.0 charging port Connects an optional USB 1.0 or USB 2.0 device.
The USB 2.0 charging port can also charge select models
of cell phones and MP3 players, even when the computer
is off.
NOTE: NOTE: If a USB device is charging while
the computer is in the Sleep state, exiting Sleep through
the USB 2.0 port is disabled at the factory. You must
enable this feature in Setup Utility. For information on
enabling features in Setup utility, see the “Setup Utility
(BIOS) and System Diagnostics” chapter in the HP
Notebook Reference Guide.
10 Chapter 2 External component identification
Item Component Description
(6) Audio-out (headphone) jack/ Audio-in
(microphone) jack
Produces sound when connected to optional powered
stereo speakers, headphones, earbuds, a headset, or
television audio. Also connects an optional
headset microphone.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information,
refer to the Regulatory, Safety, and
Environmental Notices.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
(7) Digital Media slot Supports the following digital card formats:
●
MultiMediaCard
●
Secure Digital (SD) Memory Card
●
Secure Digital High Capacity Memory Card
Left side
11
Right side
Item Component Description
(1) Mute button Mutes or restores speaker sound.
(2) Volume dial Adjusts the speaker volume.
To increase the volume, rotate the dial clockwise. To
decrease the volume, rotate the dial counter-clockwise.
(3) Beats Audio button Opens Beats Audio Control Panel, which allows you to
view and control all audio settings.
Beats Audio is an enhanced audio feature that provides a
deep, controlled bass while maintaining a clear sound.
NOTE: You can also open the Beats Audio Control
Panel by selecting Start > Control Panel >
Hardware and Sound > Beats Audio
Control Panel.
(4) Hard drive light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP ProtectSmart Hard Drive Protection has
temporarily parked the hard drive.
NOTE: For information about HP ProtectSmart Hard
Drive Protection, see the HP Notebook Reference Guide.
(5) Power light
●
White: The computer is on.
●
Blinking white: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
(6) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
12 Chapter 2 External component identification
Item Component Description
(7) AC adapter light
●
White: The computer is connected to external
power, and the battery is fully charged.
●
Amber: The computer is connected to external
power, and the battery is charging.
●
Blinking amber: The computer is connected to
external power and there is a battery error or
the battery has reached a low or critical battery
level.
●
Off: The computer is running on battery power.
(8) Power connector Connects an AC adapter.
Bottom
Item Component Description
(1) Battery cover release latch Releases the battery cover.
(2) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(3) Battery cover lock latch Locks the battery cover into place.
Bottom
13
3 Illustrated parts catalog
14 Chapter 3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.
Item Description Function
(1) Product name This is the product name affixed to the front of
the computer.
(2) Serial number (s/n) This is an alphanumeric identifier that is unique to
each product.
(3) Part number/Product number (p/n) This number provides specific information about the
product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
(4) Warranty period This number describes the duration of the warranty
period for the computer.
(5) Model description This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.
Service tag
15
Computer major components
16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly, 14.0-in, AntiGlare, high-definition (includes display panel cable,
2 WLAN antenna transceivers and cables, and webcam/microphone module
and cable)
675507-001
(2) Top cover with keyboard (includes keyboard cable, TouchPad, and TouchPad button board and cable)
For use in Belgium 671536-A41
For use in Canada 671536-121
For use in Denmark, Finland, and Norway 671536-DH1
For use in France 671536-051
For use in Germany 671536-041
For use in India 671536-D61
For use in Italy 671536-061
For use in Latin America 671536-161
For use in the Netherlands 671536-B31
For use in Russia 671536-251
For use in Saudi Arabia 671536-171
For use in Spain 671536-071
For use in Switzerland 671536-BG1
For use in Taiwan 671536-AB1
For use in Thailand 671536-281
For use in Turkey 671536-141
For use in the United Kingdom 671536-031
For use in the United States 671536-001
(3) Power button board (includes cable) 672010-001
(4) Card Reader board
NOTE: The Card Reader board spare part kit does not include the Card Reader
board cable. The Card Reader board cable is included in the Cable Kit, spare part
number 672006-001.
675511-001
(5) NFC board
NOTE: The NFC board spare part kit does not include the NFC board cable.
The NFC board cable is included in the Cable Kit, spare part number 672006-001.
675510-001
(6a) Solid-state drive connector board, includes: 675509-001
(6b) Solid-state drive connector board cable
(7) Speakers (include speaker cables and wireless audio module antenna cables) 672015-001
(8) RTC battery (includes double-sided tape and cable) 672013-001
Computer major components
17
Item Component Spare part number
(9) Fans (2, include cable and tape) 672008-001
(10) Wireless audio module 672011-001
(11) Intel Centrino Advanced-N 6230 WLAN module 636672-005
(12) System board (includes processor and replacement thermal material):
Equipped with Intel HM65 chipset and Intel Core i7-2677M 1.80-GHz processor (4.0-
MB L3 cache, 17 W)
675516-001
Equipped with Intel HM65 chipset and Intel Core i5-2467M 1.60-GHz processor (3.0-
MB L3 cache, 17 W)
675517-001
Thermal Material Kit (not illustrated, includes replacement thermal material) 675515-001
Cable Kit, includes: 672006-001
(13) NFC board cable
(14) TouchPad cable
(15) Card Reader board cable
(16) Power connector cable (includes bracket) 672014-001
(17) 4-GB memory module (PC3, 12800, 1333-MHz): 641369-005
Heat sink (includes replacement thermal material):
(18) Processor heat sink 675514-001
(19) Post controller hub heat sink 685662-001
(20) Display hinge covers (includes left and right hinge covers) 672009-001
(21) Base enclosure (includes battery cover lock latch, battery cover release latch, power
connector barrel, and RJ45 cover)
675513-001
Rubber Feet Kit (not illustrated, includes front and rear rubber feet) 672016-001
(22) 128-GB solid-state drive (up to 2) 675508-001
(23) 4-cell, 58-Wh, 4.1-Ah, Li-ion battery 665460-001
(24) Battery cover (includes speaker grilles and front rubber feet) 672012-001
18 Chapter 3 Illustrated parts catalog
Cable Kit
Item Component Spare part number
Cable Kit, includes: 672006-001
(1) TouchPad cable
(2) NFC board cable
(3) Card Reader board cable
Cable Kit
19
Miscellaneous parts
Component Spare part number
65-W travel AC adapter (non-PFC, 3-wire) 677154-001
HDMI-to-VGA adapter 530607-001
HP 14.0-in protective cover 674766-001
USB external DVD±RW DL SuperMulti Drive 659940-001
Power cord (3-pin, black, 1.83-m):
For use in Australia 490371-011
For use in Europe 490371-021
For use in Italy 490371-061
For use in Japan 490371-291
For use in North America 490371-001
For use in the People's Republic of China 490371-AA1
For use in South Korea 490371-AD1
For use in Switzerland 490371-111
For use in Taiwan 490371-AB1
For use in Thailand 490371-281
For use in the United Kingdom and Singapore 490371-031
Screw Kit 672007-001
20 Chapter 3 Illustrated parts catalog
Sequential part number listing
Spare part number Description
490371-001 Power cord for use in North America (3-pin, black, 1.83-m)
490371-011 Power cord for use in Australia (3-pin, black, 1.83-m)
490371-021 Power cord for use in Europe (3-pin, black, 1.83-m)
490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)
490371-061 Power cord for use in Italy (3-pin, black, 1.83-m)
490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m)
490371-201 Power cord for use in Thailand (3-pin, black, 1.83-m)
490371-291 Power cord for use in Japan (3-pin, black, 1.83-m)
490371-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)
490371-AB1 Power cord for use in Taiwan (3-pin, black, 1.83-m)
490371-AD1 Power cord for use in South Korea (3-pin, black, 1.83-m)
530607-001 HDMI-to-VGA adapter
636672-005 Intel Centrino Advanced-N 6230 WLAN module
641369-005 4-GB memory module (PC3, 12800, 1600-MHz)
659940-001 USB external DVD±RW DL SuperMulti Drive
665460-001 4-cell, 58-Wh, 4.1-Ah, Li-ion battery
671536-001 Top cover with keyboard for use in the United States (includes keyboard cable, TouchPad, and
TouchPad button board and cable)
671536-031 Top cover with keyboard for use in the United Kingdom (includes keyboard cable, TouchPad, and
TouchPad button board and cable)
671536-041 Top cover with keyboard for use in Germany (includes keyboard cable, TouchPad, and TouchPad
button board and cable)
671536-051 Top cover with keyboard for use in France (includes keyboard cable, TouchPad, and TouchPad
button board and cable)
671536-061 Top cover with keyboard for use in Italy (includes keyboard cable, TouchPad, and TouchPad button
board and cable)
671536-071 Top cover with keyboard for use in Spain (includes keyboard cable, TouchPad, and TouchPad
button board and cable)
671536-121 Top cover with keyboard for use in French Canada (includes keyboard cable, TouchPad, and
TouchPad button board and cable)
671536-141 Top cover with keyboard for use in Turkey (includes keyboard cable, TouchPad, and TouchPad
button board and cable)
671536-161 Top cover with keyboard for use in Latin America (includes keyboard cable, TouchPad, and
TouchPad button board and cable)
Sequential part number listing
21
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