HP ENVY 14 SPECTRE Maintenance And Service Manual

HP ENVY 14 SPECTRE

Maintenance and Service Guide

© Copyright 2012 Hewlett-Packard
Development Company, L.P.

Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
trademarks of Intel Corporation in the U.S.
and other countries. Microsoft, Windows,
and Windows Vista are U.S. registered
trademarks of Microsoft Corporation.
SD Logo is a trademark of its proprietor.

The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.

First Edition: February 2012

Document Part Number: 665046-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact
the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 4

Display ................................................................................................................................... 4

Button ..................................................................................................................................... 6

Keys ....................................................................................................................................... 7

Lights ...................................................................................................................................... 8

Imagepad ............................................................................................................................... 9

Left side ................................................................................................................................ 10

Right side .............................................................................................................................. 12

Bottom .................................................................................................................................. 13

3 Illustrated parts catalog .................................................................................................. 14

Service tag ............................................................................................................................ 15

Computer major components ................................................................................................... 16

Cable Kit .............................................................................................................................. 19

Miscellaneous parts ................................................................................................................ 20

Sequential part number listing .................................................................................................. 21

4 Removal and replacement procedures ............................................................................ 24

Preliminary replacement requirements ....................................................................................... 24

Tools required ......................................................................................................... 24

Service considerations ............................................................................................. 24

Plastic parts ............................................................................................. 24

Cables and connectors ............................................................................. 24

Drive handling ......................................................................................... 25

Grounding guidelines .............................................................................................. 25

Electrostatic discharge damage .................................................................. 25

Packaging and transporting guidelines ........................................ 27

Component replacement procedures ........................................................................................ 29

Service tag ............................................................................................................. 29

v

Computer feet ......................................................................................................... 30

Battery ................................................................................................................... 31

Solid-state drive ...................................................................................................... 33

Card Reader board cable ........................................................................................ 35

NFC board ............................................................................................................ 36

Top cover ............................................................................................................... 38

Solid-state drive connector board .............................................................................. 42

Card Reader board ................................................................................................. 43

Power button board ................................................................................................. 44

Speakers ................................................................................................................ 46

RTC battery ............................................................................................................ 47

Wireless audio module ............................................................................................ 49

WLAN module ........................................................................................................ 51

Fan ....................................................................................................................... 53

System board ......................................................................................................... 55

Memory module ...................................................................................................... 57

Heat sink ................................................................................................................ 58

Hinge covers .......................................................................................................... 62

Display assembly .................................................................................................... 63

Power connector cable ............................................................................................ 65

5 Setup Utility (BIOS) and System Diagnostics .................................................................... 67

Using Setup Utility .................................................................................................................. 67

Starting Setup Utility ................................................................................................ 67

Changing the language of Setup Utility ...................................................................... 67

Navigating and selecting in Setup Utility .................................................................... 68

Displaying system information ................................................................................... 68

Restoring factory settings in Setup Utility ..................................................................... 69

Exiting Setup Utility ................................................................................................. 69

Updating the BIOS .................................................................................................. 69

Determining the BIOS version .................................................................... 70

Downloading a BIOS update ..................................................................... 70

Using System Diagnostics ........................................................................................................ 71

6 Specifications ................................................................................................................. 72

Computer specifications .......................................................................................................... 72

14.0-inch WGA display specifications ...................................................................................... 73

7 Backup and recovery ...................................................................................................... 74

Restore ................................................................................................................................. 74

vi

Creating recovering media ...................................................................................................... 75

Performing a system restore ..................................................................................................... 76

Restoring using the dedicated recovery partition (select models only) ............................. 76

Restoring using the recovery media ........................................................................... 77

Changing the computer boot order ............................................................................ 77

Backing up and recovering your information ............................................................................. 78

Using Windows Backup and Restore ......................................................................... 79

Using Windows system restore points ........................................................................ 79

When to create restore points .................................................................... 79

Create a system restore point ..................................................................... 79

Restore to a previous date and time ............................................................ 80

8 Power cord set requirements .......................................................................................... 81

Requirements for all countries .................................................................................................. 81

Requirements for specific countries and regions ......................................................................... 82

9 Recycling ........................................................................................................................ 83

Index ................................................................................................................................. 84

vii

viii

1 Product description

Category Description

Product Name HP ENVY 14 SPECTRE

Processors

●

Intel® Core® i7-2677M 1.80-GHz processor (4.0-MB L3 cache, 17 W)

●

Intel Core i5-2467M 1.60-GHz processor (3.0-MB L3 cache, 17 W)

Processor is soldered to the system board

Chipset Intel HM65 Express chipset

Graphics Internal graphics:

●

Universal memory architecture (UMA) with shared video memory

●

Intel HD Graphics 3000

Supports HD decode, DX10, and HDMI

Panel 14.0-in, slim light-emitting diode (LED), WGA, HD+, AntiGlare (1600×900) display;

typical brightness: 250 nits

All display assemblies include 2 wireless local area network (WLAN) antenna cables

Supports low voltage differential signalling (LVDS), LCD interface, flush glass panel
cover support

Lighted logo on top bezel

Memory One customer-accessible/upgradable memory module slot

DDR3-1333-MHz single channel support (DDR3-1333 and DDR3-1666 downgrade to
DDR3-800/1066)

Supports 8-GB (8192×1) or 4-GB (4096×1) of system RAM

Solid-state drives Customer-accessible

Supports 256-GB (128-GB×2) or 128-GB (128-GB×1)

Audio and video Beats Signature audio profile applied to both the headphones and external speakers

Supports wireless Beats audio via SMSC (not supported in Europe or Turkey)

High-performance ENVY-branded speakers mounted in bass reflex enclosures

Separate amplifiers for headphone

1

Category Description

HP TrueVision HD webcam (fixed, no tilt with activity LED; 3-element lens with fixed

focus (50-cm), F/2.0, 1280×720 by 24 frames per second)

Two omnidirectional, dual array, digital microphones with appropriate beam-forming,

echo-cancellation, noise-reduction software

Ethernet Integrated 10/100/1000

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

Two WLAN antennas built into display assembly

Support for the Intel Centrino Advanced-N 6230 WLAN module

Support for NFC wireless data communication

External media cards 2-in-1 Digital Media Slot with push-push technology, supporting:

●

MultiMediaCard

●

Secure Digital (SD) Memory Card

●

Secure Digital High Capacity Memory Card

Supports mini versions by use of an adapter (adapter is not included).

Ports

●

AC power

●

Combination audio-out (stereo headphone)/audio-in (mono microphone)

●

HDMI 1.4a output supporting stereoscopic 3D

●

mini DisplayPort supporting 2560×1600 resolution

●

RJ-45 (Ethernet Gigabit support with LED indicators)

●

USB 3.0 (1 port), USB 2.0 (1 port)

NOTE: All USB ports support USB sleep and charge.

Keyboard/pointing devices Full-size (14.0-in.), Island-style, no numeric keypad

Radiance backlight (f5 to toggle backlight on/off)

Clickpad with imaging sensor, multi-touch gestures enabled

Taps enabled by default

Power requirements 65W non-PFC (non-BFR/PV Free) AC adapter with localized cable plug support (3-

wire plug with ground pin, supports 3-pin DC connector)2

Supports 4-cell, 58-Wh, 4.1-Ah, Li-ion battery (battery is not user-removable)

Security Supports security cable lock

Supports Intel AT-p ready

2 Chapter 1 Product description

Category Description

Operating system Preinstalled:

●

Windows® 7 Home Premium 64-bit

●

Windows 7 Home Professional 64-bit

●

Windows 7 Ultimate 64-bit

Serviceability End-user replaceable part: AC adapter

3

2 External component identification

Display

Item Component Description

(1) Internal display switch Turns off the display and initiates Sleep if the display is

closed while the power is on.

NOTE: The internal display switch is not visible from

the outside of the computer.

(2) WLAN antennas (2)* Send and receive wireless signals.

(3) Proximity sensors (2)* Detect your presence in front of the computer and turn on

the radiance backlight keyboard feature.

(4) Internal microphones (2) Record audio, automatically reducing ambient noise and

providing echo cancellation.

4 Chapter 2 External component identification

Item Component Description

(4) Webcam Records video and captures still photographs.

To use the webcam, double-click the ArcSoft Camera
Suite icon on the desktop, or select Start > All

Programs > ArcSoft Camera Suite > Launch
WebCam Companion.

(5) Webcam light On: The webcam is active.

(6) HP TrueVision HD webcam Records video and captures still photographs.

To access the webcam, select Start > All Programs >
CyberLink > CyberLink YouCam.

*The antennas and proximity sensors are not visible from the outside of the computer. For optimal transmission, keep the areas
immediately around the antennas and proximity sensors free from obstructions. For wireless regulatory notices, see the section
of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help
and Support.

Display

5

Button

Component Description

Power button

●

When the computer is off, press the button to turn on
the computer.

●

When the computer is on, press the button briefly to
initiate Sleep.

●

When the computer is in the Sleep state, press
the button briefly to exit Sleep.

●

When the computer is in Hibernation, press
the button briefly to exit Hibernation.

If the computer has stopped responding and Windows
shutdown procedures are ineffective, simultaneously press
and hold the power button and the mute button on the
right side of the computer for at least 5 seconds to turn
off the computer.

To learn more about your power settings, select Start >

Control Panel > System and Security > Power
Options, or see the HP Notebook Reference Guide.

6 Chapter 2 External component identification

Keys

Item Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Executes the following functions:

●

When the key is pressed in combination with
the esc key, system information is displayed.

●

When the key is pressed in combination with the b
key, Beats Audio is enabled or disabled.

(3) Windows logo key Displays the Windows Start menu.

(4) Action keys Execute frequently used system functions.

(5) b key Enables or disables Beats Audio when pressed in

combination with the fn key.

(6) Windows applications key Displays a shortcut menu for items beneath the pointer.

Keys

7

Lights

Item Component Description

(1) Power light

●

White: The computer is on.

●

Blinking white: The computer is in the Sleep state.

●

Off: The computer is off or in Hibernation.

(2) Caps lock light

●

White: Caps lock is on.

●

Off: Caps lock is off.

(3) Keyboard backlight light White: Identifies the keyboard backlight action key.

Press the key to turn the keyboard backlight on or off.

(4) Wireless light

●

White: An integrated wireless device, such as a
WLAN device, is enabled.

NOTE: Wireless devices are enabled at

the factory.

●

Amber: All wireless devices are disabled.

(5) Imagepad light

●

Amber: The Imagepad is off.

●

Off: The Imagepad is on.

(6) Beats Audio light

●

Red: Beats Audio is enabled.

●

Off: Beats Audio is disabled.

(7) Mute light

●

Amber: Speaker sound is off.

●

Off: Speaker sound is on.

8 Chapter 2 External component identification

Imagepad

Item Component Description

(1) Imagepad light

●

Amber: The Imagepad is off.

●

On: The Imagepad is on.

(2) Imagepad on/off button Quickly double-tap this button to turn the Imagepad off

or on.

(3) Left Imagepad button The bottom left corner of the Imagepad functions like

the left button on an external mouse.

(4) Imagepad zone Moves the pointer and selects or activates items on

the screen.

(5) Right Imagepad button The bottom right corner of the Imagepad functions like

the right button on an external mouse.

Imagepad

9

Left side

Item Component Description

(1) DisplayPort Connects an optional digital display device, such as a

high-performance monitor or projector.

(2) HDMI port Connects an optional video or audio device, such as a

highdefinition television, any compatible digital or audio
component, or a high-speed HDMI 1.4 device.

(3) RJ-45 (network) jack Connects a network cable.

(4) USB 3.0 charging port Connects an optional USB 1.0, USB 2.0, or USB 3.0

device and provides enhanced USB power performance.
The USB 3.0 charging port can also charge select models
of cell phones and MP3 players, even when the computer
is off.

(5) USB 2.0 charging port Connects an optional USB 1.0 or USB 2.0 device.

The USB 2.0 charging port can also charge select models
of cell phones and MP3 players, even when the computer
is off.

NOTE: NOTE: If a USB device is charging while

the computer is in the Sleep state, exiting Sleep through
the USB 2.0 port is disabled at the factory. You must
enable this feature in Setup Utility. For information on
enabling features in Setup utility, see the “Setup Utility
(BIOS) and System Diagnostics” chapter in the HP
Notebook Reference Guide.

10 Chapter 2 External component identification

Item Component Description

(6) Audio-out (headphone) jack/ Audio-in

(microphone) jack

Produces sound when connected to optional powered
stereo speakers, headphones, earbuds, a headset, or
television audio. Also connects an optional
headset microphone.

WARNING! To reduce the risk of personal injury,

adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information,
refer to the Regulatory, Safety, and
Environmental Notices.

NOTE: When a device is connected to the jack,

the computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and
audio-in (microphone).

(7) Digital Media slot Supports the following digital card formats:

●

MultiMediaCard

●

Secure Digital (SD) Memory Card

●

Secure Digital High Capacity Memory Card

Left side

11

Right side

Item Component Description

(1) Mute button Mutes or restores speaker sound.

(2) Volume dial Adjusts the speaker volume.

To increase the volume, rotate the dial clockwise. To
decrease the volume, rotate the dial counter-clockwise.

(3) Beats Audio button Opens Beats Audio Control Panel, which allows you to

view and control all audio settings.

Beats Audio is an enhanced audio feature that provides a
deep, controlled bass while maintaining a clear sound.

NOTE: You can also open the Beats Audio Control

Panel by selecting Start > Control Panel >
Hardware and Sound > Beats Audio
Control Panel.

(4) Hard drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP ProtectSmart Hard Drive Protection has
temporarily parked the hard drive.

NOTE: For information about HP ProtectSmart Hard

Drive Protection, see the HP Notebook Reference Guide.

(5) Power light

●

White: The computer is on.

●

Blinking white: The computer is in the Sleep state.

●

Off: The computer is off or in Hibernation.

(6) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being
mishandled or stolen.

12 Chapter 2 External component identification

Item Component Description

(7) AC adapter light

●

White: The computer is connected to external
power, and the battery is fully charged.

●

Amber: The computer is connected to external
power, and the battery is charging.

●

Blinking amber: The computer is connected to
external power and there is a battery error or
the battery has reached a low or critical battery
level.

●

Off: The computer is running on battery power.

(8) Power connector Connects an AC adapter.

Bottom

Item Component Description

(1) Battery cover release latch Releases the battery cover.

(2) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.

(3) Battery cover lock latch Locks the battery cover into place.

Bottom

13

3 Illustrated parts catalog

14 Chapter 3 Illustrated parts catalog

Service tag

When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.

Item Description Function

(1) Product name This is the product name affixed to the front of

the computer.

(2) Serial number (s/n) This is an alphanumeric identifier that is unique to

each product.

(3) Part number/Product number (p/n) This number provides specific information about the

product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.

(4) Warranty period This number describes the duration of the warranty

period for the computer.

(5) Model description This is the alphanumeric identifier used to locate

documents, drivers, and support for the computer.

Service tag

15

Computer major components

16 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly, 14.0-in, AntiGlare, high-definition (includes display panel cable,

2 WLAN antenna transceivers and cables, and webcam/microphone module
and cable)

675507-001

(2) Top cover with keyboard (includes keyboard cable, TouchPad, and TouchPad button board and cable)

For use in Belgium 671536-A41

For use in Canada 671536-121

For use in Denmark, Finland, and Norway 671536-DH1

For use in France 671536-051

For use in Germany 671536-041

For use in India 671536-D61

For use in Italy 671536-061

For use in Latin America 671536-161

For use in the Netherlands 671536-B31

For use in Russia 671536-251

For use in Saudi Arabia 671536-171

For use in Spain 671536-071

For use in Switzerland 671536-BG1

For use in Taiwan 671536-AB1

For use in Thailand 671536-281

For use in Turkey 671536-141

For use in the United Kingdom 671536-031

For use in the United States 671536-001

(3) Power button board (includes cable) 672010-001

(4) Card Reader board

NOTE: The Card Reader board spare part kit does not include the Card Reader

board cable. The Card Reader board cable is included in the Cable Kit, spare part
number 672006-001.

675511-001

(5) NFC board

NOTE: The NFC board spare part kit does not include the NFC board cable.

The NFC board cable is included in the Cable Kit, spare part number 672006-001.

675510-001

(6a) Solid-state drive connector board, includes: 675509-001

(6b) Solid-state drive connector board cable

(7) Speakers (include speaker cables and wireless audio module antenna cables) 672015-001

(8) RTC battery (includes double-sided tape and cable) 672013-001

Computer major components

17

Item Component Spare part number

(9) Fans (2, include cable and tape) 672008-001

(10) Wireless audio module 672011-001

(11) Intel Centrino Advanced-N 6230 WLAN module 636672-005

(12) System board (includes processor and replacement thermal material):

Equipped with Intel HM65 chipset and Intel Core i7-2677M 1.80-GHz processor (4.0-

MB L3 cache, 17 W)

675516-001

Equipped with Intel HM65 chipset and Intel Core i5-2467M 1.60-GHz processor (3.0-

MB L3 cache, 17 W)

675517-001

Thermal Material Kit (not illustrated, includes replacement thermal material) 675515-001

Cable Kit, includes: 672006-001

(13) NFC board cable

(14) TouchPad cable

(15) Card Reader board cable

(16) Power connector cable (includes bracket) 672014-001

(17) 4-GB memory module (PC3, 12800, 1333-MHz): 641369-005

Heat sink (includes replacement thermal material):

(18) Processor heat sink 675514-001

(19) Post controller hub heat sink 685662-001

(20) Display hinge covers (includes left and right hinge covers) 672009-001

(21) Base enclosure (includes battery cover lock latch, battery cover release latch, power

connector barrel, and RJ45 cover)

675513-001

Rubber Feet Kit (not illustrated, includes front and rear rubber feet) 672016-001

(22) 128-GB solid-state drive (up to 2) 675508-001

(23) 4-cell, 58-Wh, 4.1-Ah, Li-ion battery 665460-001

(24) Battery cover (includes speaker grilles and front rubber feet) 672012-001

18 Chapter 3 Illustrated parts catalog

Cable Kit

Item Component Spare part number

Cable Kit, includes: 672006-001

(1) TouchPad cable

(2) NFC board cable

(3) Card Reader board cable

Cable Kit

19

Miscellaneous parts

Component Spare part number

65-W travel AC adapter (non-PFC, 3-wire) 677154-001

HDMI-to-VGA adapter 530607-001

HP 14.0-in protective cover 674766-001

USB external DVD±RW DL SuperMulti Drive 659940-001

Power cord (3-pin, black, 1.83-m):

For use in Australia 490371-011

For use in Europe 490371-021

For use in Italy 490371-061

For use in Japan 490371-291

For use in North America 490371-001

For use in the People's Republic of China 490371-AA1

For use in South Korea 490371-AD1

For use in Switzerland 490371-111

For use in Taiwan 490371-AB1

For use in Thailand 490371-281

For use in the United Kingdom and Singapore 490371-031

Screw Kit 672007-001

20 Chapter 3 Illustrated parts catalog

Sequential part number listing

Spare part number Description

490371-001 Power cord for use in North America (3-pin, black, 1.83-m)

490371-011 Power cord for use in Australia (3-pin, black, 1.83-m)

490371-021 Power cord for use in Europe (3-pin, black, 1.83-m)

490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)

490371-061 Power cord for use in Italy (3-pin, black, 1.83-m)

490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m)

490371-201 Power cord for use in Thailand (3-pin, black, 1.83-m)

490371-291 Power cord for use in Japan (3-pin, black, 1.83-m)

490371-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)

490371-AB1 Power cord for use in Taiwan (3-pin, black, 1.83-m)

490371-AD1 Power cord for use in South Korea (3-pin, black, 1.83-m)

530607-001 HDMI-to-VGA adapter

636672-005 Intel Centrino Advanced-N 6230 WLAN module

641369-005 4-GB memory module (PC3, 12800, 1600-MHz)

659940-001 USB external DVD±RW DL SuperMulti Drive

665460-001 4-cell, 58-Wh, 4.1-Ah, Li-ion battery

671536-001 Top cover with keyboard for use in the United States (includes keyboard cable, TouchPad, and

TouchPad button board and cable)

671536-031 Top cover with keyboard for use in the United Kingdom (includes keyboard cable, TouchPad, and

TouchPad button board and cable)

671536-041 Top cover with keyboard for use in Germany (includes keyboard cable, TouchPad, and TouchPad

button board and cable)

671536-051 Top cover with keyboard for use in France (includes keyboard cable, TouchPad, and TouchPad

button board and cable)

671536-061 Top cover with keyboard for use in Italy (includes keyboard cable, TouchPad, and TouchPad button

board and cable)

671536-071 Top cover with keyboard for use in Spain (includes keyboard cable, TouchPad, and TouchPad

button board and cable)

671536-121 Top cover with keyboard for use in French Canada (includes keyboard cable, TouchPad, and

TouchPad button board and cable)

671536-141 Top cover with keyboard for use in Turkey (includes keyboard cable, TouchPad, and TouchPad

button board and cable)

671536-161 Top cover with keyboard for use in Latin America (includes keyboard cable, TouchPad, and

TouchPad button board and cable)

Sequential part number listing

21

Spare part number Description

671536-171 Top cover with keyboard for use in Saudi Arabia (includes keyboard cable, TouchPad, and

TouchPad button board and cable)

671536-251 Top cover with keyboard for use in Russia (includes keyboard cable, TouchPad, and TouchPad

button board and cable)

671536-281 Top cover with keyboard for use in Thailand (includes keyboard cable, TouchPad, and TouchPad

button board and cable)

671536-A41 Top cover with keyboard for use in Belgium (includes keyboard cable, TouchPad, and TouchPad

button board and cable)

671536-AB1 Top cover with keyboard for use in Taiwan (includes keyboard cable, TouchPad, and TouchPad

button board and cable)

671536-B31 Top cover with keyboard for use in the Netherlands (includes keyboard cable, TouchPad, and

TouchPad button board and cable)

671536-BG1 Top cover with keyboard for use in Switzerland (includes keyboard cable, TouchPad, and TouchPad

button board and cable)

671536-D61 Top cover with keyboard for use in India (includes keyboard cable, TouchPad, and TouchPad button

board and cable)

671536-DH1 Top cover with keyboard for use in Denmark, Finland, and Norway (includes keyboard cable,

TouchPad, and TouchPad button board and cable)

672006-001 Cable Kit (includes the NFC board cable, the TouchPad cable, and the Card Reader board cable)

672007-001 Screw Kit

672008-001 Fan (includes cable and tape)

672009-001 Display hinge covers (includes left and right hinges covers)

672010-001 Power button board (includes cable)

672011-001 Wireless audio module

672012-001 Battery cover (includes speaker grilles and front rubber feet)

672013-001 RTC battery (includes double-sided tape and cable)

672014-001 Power connector cable (includes bracket)

672015-001 Speakers (include speaker cables and wireless audio module antenna cables)

672016-001 Rubber Feet Kit (includes front and rear rubber feet)

674766-001 HP 14.0-in protective cover

675507-001 14.0-in, AntiGlare, high-definition display assembly (includes display panel cable, 2 WLAN

antenna transceivers and cables, and webcamera/microphone module and cable)

675508-001 128-GB solid-state drive

675509-001 Solid-state drive connector board (includes cable)

675510-001 NFC board

NOTE: The NFC board spare part kit does not include the NFC board cable. The NFC board

cable is included in the Cable Kit, spare part number 672006-001.

22 Chapter 3 Illustrated parts catalog

Spare part number Description

675511-001 Card Reader board

NOTE: The Card Reader board spare part kit does not include the Card Reader board cable.

The Card Reader board cable is included in the Cable Kit, spare part number 672006-001.

675513-001 Base enclosure (includes battery cover lock latch, battery cover release latch, power connector

barrel, and RJ45 cover)

675514-001 Processor heat sink (includes replacement thermal material)

675515-001 Thermal Material Kit (includes replacement thermal material)

675516-001 System board equipped with Intel HM65 chipset and Intel Core i7-2677M 1.80-GHz processor

(4.0-MB L3 cache, 17 W; includes replacement thermal material)

675517-001 System board equipped with Intel HM65 chipset and Intel Core i5-2467M 1.60-GHz processor

(3.0-MB L3 cache, 17 W; includes replacement thermal material)

677154-001 65-W travel AC adapter (non-PFC, 3-wire)

685662-001 Post controller hub heat sink (includes replacement thermal material)

Sequential part number listing

23

4 Removal and replacement

procedures

Preliminary replacement requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

Service considerations

The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use

care when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations

during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat
or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In
all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with
extreme care; these cables tear easily.

24 Chapter 4 Removal and replacement procedures

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether
the computer is off or in Hibernation, turn the computer on, and then shut it down through
the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors
or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.

Preliminary replacement requirements

25

CAUTION: To prevent damage to the computer when you are removing or installing internal

components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described
in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

26 Chapter 4 Removal and replacement procedures

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or
nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.

●

Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static­safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

Preliminary replacement requirements

27

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps
with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground,
wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors,
use alligator clips to connect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

28 Chapter 4 Removal and replacement procedures

Component replacement procedures

This chapter provides removal and replacement procedures.

There are as many as 57 screws that must be removed, replaced, and/or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.

Service tag

When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag. It is necessary to remove the battery to obtain these numbers. See

Battery

on page 31 for battery removal instructions.

Item Component Description

(1) Product name This is the product name affixed to the front of

the computer.

(2) Serial number (s/n) This is an alphanumeric identifier that is unique to

each product.

(3) Part number/Product number (p/n) This number provides specific information about

the product’s hardware components. The part number
helps a service technician determine what components
and parts are needed.

Component replacement procedures

29

Item Component Description

(4) Warranty period This number describes the duration of the warranty

period for the computer.

(5) Model description This is the alphanumeric identifier used to locate

documents, drivers, and support for the computer.

Computer feet

The computer feet are adhesive-backed rubber pads. There are 2 rubber feet that attach to the battery
cover, and 2 rubber feet that attach to the base enclosure, as indicated in the illustration below. These
rubber feet are available in the Rubber Feet Kit, spare part number 672016-001.

30 Chapter 4 Removal and replacement procedures

Battery

Description Spare part number

4-cell, 58-Wh, 4.1-Ah, Li-ion battery 665460-001

Before disassembling the computer, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the battery:

1. Turn the computer upside down on a flat surface.

2. Slide the battery cover lock latch to the left (1) to unlock the batter cover.

3. Firmly slide the battery cover release latch to the right (2) to release the battery cover.

4. Slide the battery cover (3) away from the computer.

5. Remove the battery cover. The battery cover is available using spare part number 672012-001.

6. Disconnect the battery cable (1) from the system board.

7. Remove the three Torx T8M2.0×5.4 screws (2) and the five Torx T8M2.0×3.6 screws (3) that

secure the battery to the computer.

Component replacement procedures

31

8.

Remove the battery (4) from the computer.

Reverse this procedure to install the battery and battery cover.

32 Chapter 4 Removal and replacement procedures

Solid-state drive

Description Spare part number

128-GB solid-state drive 675508-001

Before removing the solid-state drive and cable, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4.

Remove the battery (see

Battery on page 31).

Remove the solid-state drive:

1. Remove the Phillips PM2.0×2.0 screw (2) that secures the solid-state drive to the system board.

(The solid-state drive tilts up.)

2.

Remove the solid-state drive by pulling the drive away from the slot at an angle (2).

NOTE: The solid-state drive is designed with a notch to prevent incorrect installation into

the solid-state drive slot.

Component replacement procedures

33

3.

If it is necessary to replace the solid-state drive connector board cable, disconnect both ends of
the cable (1) and (2) from the system board, and then release the cable from the clips (3) and
channel built into the base enclosure. The solid-state drive connector board cable is included in
the solid-state drive connector board spare part kit, spare part number 675509-001.

Reverse this procedure to install the solid-state drive and solid-state drive connector board cable.

34 Chapter 4 Removal and replacement procedures

Card Reader board cable

NOTE: The Card Reader board cable is included in the Cable Kit, spare part number 672006-001.

Before removing the Card Reader board cable, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 31).

Remove the Card Reader board cable:

▲

Disconnect both ends of the Card Reader board cable (1) and (2) from the system board, and
then release the cable (3) from the clips and channel built into the base enclosure.

Reverse this procedure to install the Card Reader board cable.

Component replacement procedures

35

NFC board

Description Spare part number

NFC board 675510-001

NOTE: The NFC board spare part kit does not include the NFC board cable. The NFC board cable is included in the Cable

Kit, spare part number 672006-001.

Before removing the NFC board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 31).

Remove the NFC board:

1.

Remove the two Phillips PM2.0×3.0 screws (1) that secure the NFC board to the system board.

2. Turn the NFC board upside down, with the zero insertion force (ZIF) connector and cable

toward you.

36 Chapter 4 Removal and replacement procedures

3.

Release the ZIF connector to which the NFC board cable is attached, and then disconnect
the NFC board cable from the system board.

4. Remove the NFC board.

Reverse this procedure to install the NFC board.

Component replacement procedures

37

Top cover

NOTE: The top cover spare part kit includes the keyboard, the keyboard cable, the TouchPad board

cable, and the TouchPad button board cable.

Description Spare part number

For use in Belgium 671536-A41

For use in Canada 671536-121

For use in Denmark, Finland, and Norway 671536-DH1

For use in France 671536-051

For use in Germany 671536-041

For use in India 671536-D61

For use in Italy 671536-061

For use in Latin America 671536-161

For use in the Netherlands 671536-B31

For use in Russia 671536-251

For use in Saudi Arabia 671536-171

For use in Spain 671536-071

For use in Switzerland 671536-BG1

For use in Taiwan 671536-AB1

For use in Thailand 671536-281

For use in Turkey 671536-141

For use in the United Kingdom 671536-031

For use in the United States 671536-001

Before removing the top cover, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 31).

5. Remove the solid-state drive connector board cable (see

Solid-state drive on page 33).

6. Remove the Card Reader board cable (see

Card Reader board cable on page 35).

38 Chapter 4 Removal and replacement procedures

NOTE: When replacing the top cover, be sure to remove the following components from the defective

top cover and install them on the replacement top cover:

●

NFC board (see

NFC board on page 36)

●

Solid-state drive connector board (see

Card Reader board cable on page 35)

●

Card Reader board (see

Card Reader board on page 43)

●

Power button board (see

Power button board on page 44)

Remove the top cover:

1. Release the ZIF connector to which the TouchPad cable is connected, and then disconnect

the TouchPad cable (1) from the TouchPad.

2. Disconnect the speaker cable (2) from the system board.

3.

Remove the two rear rubber feet (1).

Component replacement procedures

39

4.

Remove the following screws that secure the top cover to the base enclosure:

(2) Two Phillips PM2.0×5.5

(3) Five Phillips PM2.0×4.5

(4) Four Phillips PM2.0×4.0

5.

Turn the computer right side up, with the front toward you.

6. Open the computer.

7. Lift the front edge of the top cover slightly, until the power button board and keyboard cables

are accessible.

40 Chapter 4 Removal and replacement procedures

8.

Release the ZIF connector (1) to which the power button board cable is connected, and then
disconnect the power button board cable (2) from the system board.

9. Release the ZIF connector (3) to which the keyboard cable is connected, and then disconnect

the keyboard cable (4) from the system board.

10. Remove the top cover (5).

NOTE: If it is necessary to replace the NFC board cable (1) or the TouchPad cable (2), release

the ZIF connector to which the respective cable is attached, and then disconnect the cable from
the system board.

Component replacement procedures

41

Reverse this procedure to install the top cover.

Solid-state drive connector board

Description Spare part number

Solid-state drive connector board (includes cable) 675509-001

Before removing the solid-state drive connector board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 31), and then remove the following components:

a. Solid-state drive connector board cable (see

Solid-state drive on page 33)

b. Card Reader board cable (see

Card Reader board cable on page 35)

c. Top cover (see

Top cover on page 38)

Remove the solid-state drive connector board:

1. Turn the top cover upside down, with the front toward you.

2. Remove the Phillips PM2.0×3.6 screw (1) that secures the solid-state drive connector board to

the top cover.

42 Chapter 4 Removal and replacement procedures

3.

Remove the solid-state drive connector board (2).

Reverse this procedure to install the solid-state drive connector board.

Card Reader board

Description Spare part number

Card Reader board 675511-001

NOTE: The Card Reader board spare part kit does not include the Card Reader board cable. The Card Reader board cable

is included in the Cable Kit, spare part number 672006-001.

Before removing the Card Reader board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 31), and then remove the following components:

a. Solid-state drive connector board cable (see

Solid-state drive on page 33)

b. Card Reader board cable (see

Card Reader board cable on page 35)

c.

Top cover (see

Top cover on page 38)

Component replacement procedures

43

Remove the Card Reader board:

1. Turn the top cover upside down, with the front toward you.

2.

Remove the two Phillips PM2.0×3.6 screws (1) and the Phillips PM2.0×3.2 screw (2) that secure
the Card Reader board to the top cover.

3.

Lift the left side of the Card Reader board (3) until it rests at an angle.

4.

Remove the Card Reader board (4) by sliding it up and to the left at an angle.

Reverse this procedure to install the Card Reader board.

Power button board

Description Spare part number

Power button board (includes cable) 675510-001

Before removing the power button board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

44 Chapter 4 Removal and replacement procedures

3.

Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 31), and then remove the following components:

a.

Solid-state drive connector board cable (see

Solid-state drive on page 33)

b. Card Reader board cable (see

Card Reader board cable on page 35)

c. Top cover (see

Top cover on page 38)

Remove the power button board:

1. Turn the top cover upside down, with the front toward you.

2. Remove the Phillips PM2.0×3.6 screw (1) that secures the power button board to the top cover.

3. Remove the power button board (2) and cable.

Reverse this procedure to install the power button board.

Component replacement procedures

45

Speakers

Description Spare part number

Speakers (include speaker cables and wireless audio module antenna cables) 672013-001

Before removing the speakers, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4.

Remove the battery (see

Battery on page 31), and then remove the following components:

a. Solid-state drive connector board cable (see

Solid-state drive on page 33)

b. Card Reader board cable (see

Card Reader board cable on page 35)

c. Top cover (see

Top cover on page 38)

Remove the speakers:

1. Disconnect the wireless audio module antenna cables (1) from the terminals on the wireless

audio module.

NOTE: The #7/Main wireless audio module antenna cable is connected to the wireless

audio module module “Main” terminal. The #8/Aux wireless audio module antenna cable is
connected to the wireless audio module module “Aux” terminal.

2.

Release the wireless audio module antenna cables from the clips (2) and routing channels built
into the base enclosure.

46 Chapter 4 Removal and replacement procedures

3.

Remove the two Phillips PM2.0×3.8 screws (1) that secure the speakers to the base enclosure.

4.

Remove the speakers (2).

Reverse this procedure to install the speakers.

RTC battery

Description Spare part number

RTC battery (double-sided tape and cable) 672013-001

Before removing the RTC battery, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 31), and then remove the following components:

a.

Solid-state drive connector board cable (see

Solid-state drive on page 33)

b. Card Reader board cable (see

Card Reader board cable on page 35)

c. Top cover (see

Top cover on page 38)

d. Speakers (see

Speakers on page 46)

Component replacement procedures

47

Remove the RTC battery:

1. Disconnect the RTC battery cable (1) from the system board.

2. Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to

the base enclosure with double-sided tape).

3. Release the RTC battery cable from the clips (3) and routing channel built into the base enclosure.

4. Remove the RTC battery and cable.

Reverse this procedure to install the RTC battery.

48 Chapter 4 Removal and replacement procedures

Wireless audio module

Description Spare part number

Wireless audio module 672011-001

Before removing the wireless audio module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4.

Remove the battery (see

Battery on page 31), and then remove the following components:

a. Solid-state drive connector board cable (see

Solid-state drive on page 33)

b. Card Reader board cable (see

Card Reader board cable on page 35)

c. Top cover (see

Top cover on page 38)

Remove the wireless audio module:

1. Disconnect the wireless audio module antenna cables (1) from the terminals on the wireless

audio module.

NOTE: The #7 wireless audio module antenna cable is connected to the wireless audio module

“Main” terminal. The #8 wireless audio module antenna cable is connected to the wireless
audio module “Aux” terminal.

2.

Remove the Phillips PM2.0×3.8 screw (2) that secures the wireless audio module to
the system board. (The wireless audio module tilts up.)

Component replacement procedures

49

3.

Remove the wireless audio module by pulling the module away from the slot at an angle (3).

NOTE: The wireless audio module is designed with a notch to prevent incorrect installation into

the wireless audio module slot.

NOTE: If the wireless audio module antennas are not connected to the terminals on the wireless

audio module, the protective sleeves should be installed on the antenna connectors, as shown in
the following illustration.

Reverse this procedure to install the wireless audio module.

50 Chapter 4 Removal and replacement procedures

WLAN module

Description Spare part number

Intel Centrino Advanced-N 6230 WLAN module 636672-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless

module authorized for use in the computer by the governmental agency that regulates wireless devices
in your country or region. If you replace the module and then receive a warning message, remove
the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 31), and then remove the following components:

a. Solid-state drive connector board cable (see

Solid-state drive on page 33)

b. Card Reader board cable (see

Card Reader board cable on page 35)

c. Top cover (see

Top cover on page 38)

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The #1 WLAN antenna cable is connected to the WLAN module “Main” terminal.

The #2 WLAN antenna cable is connected to the WLAN module “Aux” terminal.

2. Remove the Phillips PM2.0×3.8 screw (2) that secures the WLAN module to the system board.

(The WLAN module tilts up.)

Component replacement procedures

51

3.

Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: The WLAN module is designed with a notch (4) to prevent incorrect installation into

the WLAN module slot.

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves should be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

52 Chapter 4 Removal and replacement procedures

Fan

Description Spare part number

Fan (includes cable) 672008-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of

the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature
sensor and is designed to turn on automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system power consumption, power
management/battery conservation configurations, battery fast charging, and software requirements.
Exhaust air is displaced through the ventilation grill located on the left side of the computer.

Before removing either of the fans, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 31), and then remove the following components:

a. Solid-state drive connector board cable (see

Solid-state drive on page 33)

b.

Card Reader board cable (see

Card Reader board cable on page 35)

c. Top cover (see

Top cover on page 38)

Remove the fan:

NOTE: The right fan must be removed before the left fan.

1. Disconnect the fan cable (1) from the system board.

2. Lift the rear edge of the fan (2) until the tape (3) attaching the fan to the heat sink detaches.

Component replacement procedures

53

3.

Remove the fan (4).

Reverse this procedure to install the fan.

54 Chapter 4 Removal and replacement procedures

System board

NOTE: The system board spare part kit includes replacement thermal material.

Description Spare part number

Equipped with Intel HM65 chipset and Intel Core i7-2677M 1.8-GHz processor (4.0­MB L3 cache, 17 W)

675516-001

Equipped with Intel HM65 chipset and Intel Core i5-2467M 1.60-GHz processor (3.0­MB L3 cache, 17 W)

675517-001

Thermal Material Kit (includes replacement thermal material) 675515-001

Before removing the system board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 31).

5.

Remove the solid-state drive connector board cable (see

Solid-state drive on page 33).

6. Remove the Card Reader board cable (see

Card Reader board cable on page 35).

7. Remove the top cover (see

Top cover on page 38).

8. Disconnect the RTC battery cable from the system board (see

RTC battery on page 47).

9. Remove the wireless audio module (see

Wireless audio module on page 49).

10. Remove the WLAN module (see

WLAN module on page 51).

When replacing the system board, be sure that the following components are removed from
the defective system board and installed on the replacement system board:

●

Fans (see

Fan on page 53)

●

Memory module (see

Memory module on page 57)

●

Heat sink (see

Heat sink on page 58)

Remove the system board:

1.

Disconnect the webcamera/microphone module cable (1) from the system board.

2.

Disconnect the display panel cable (2) from the system board.

Component replacement procedures

55

3.

Release the display panel cable (3) from the heat sink. (The display panel cable is attached to
the heat sink with double-sided tape.)

4. Remove the following screws that secure the system board to the base enclosure:

(1) Five Phillips PM2.0×3.8

(2) Four Phillips PM2.0×4.6

(3) One Phillips PM2.0×5.7

5. Lift the right side of the system board (1) until it rests at an angle.

56 Chapter 4 Removal and replacement procedures

6.

Disconnect the power connector cable (2) from the system board.

7.

Remove the system board (3) by sliding it up and to the right at an angle.

Reverse this procedure to install the system board.

Memory module

Description Spare part number

4-GB memory module (PC3, 12800, 1333-MHz) 641369-005

Before removing the memory module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 31), and then remove the following components:

a. Solid-state drive connector board cable (see

Solid-state drive on page 33)

b. Card Reader board cable (see

Card Reader board cable on page 35)

c.

Top cover (see

Top cover on page 38)

d.

WLAN module (see

WLAN module on page 51)

e. Wireless audio module (see

Wireless audio module on page 49)

f. System board (see

System board on page 55)

Component replacement procedures

57

Remove the memory module:

1. Turn the system board upside down, with the front toward you.

2.

Spread the retaining tabs (1) on each side of the memory module slot to release
the memory module. (The memory module tilts up.)

3.

Remove the memory module (2) by pulling it away from the slot at an angle.

Reverse this procedure to install the memory module.

Heat sink

NOTE: The heat sink spare part kits include replacement thermal material.

Description Spare part number

Processor heat sink 675514-001

Post controller hub heat sink 685662-001

Thermal Material Kit (includes replacement thermal material) 675515-001

Before removing the heat sink, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

58 Chapter 4 Removal and replacement procedures

3.

Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 31), and then remove the following components:

a.

Solid-state drive connector board cable (see

Solid-state drive on page 33)

b. Card Reader board cable (see

Card Reader board cable on page 35)

c. Top cover (see

Top cover on page 38)

d. WLAN module (see

WLAN module on page 51)

e. Wireless audio module (see

Wireless audio module on page 49)

f. System board (see

System board on page 55)

NOTE: When replacing the heat sink, be sure to remove the fans from the defective heat sink and

replace them on the replacement heat sink. See

Fan on page 53 for fan removal and replacement

instructions.

Remove the processor heat sink:

1. Following the 1, 2, 3, 4 sequence stamped into the processor heat sink, loosen the four captive

Philllips screws (1) that secure the processor heat sink to the system board.

2. Remove the processor heat sink (2).

NOTE: Due to the adhesive quality of the thermal material located between the processor heat

sink and processor, it may be necessary to move the processor heat sink from side to side to
detach it.

The thermal material must be thoroughly cleaned from the surfaces of the processor heat sink and
the processor each time the processor heat sink is removed. Replacement thermal material is included
with the processor heat sink and system board spare part kits.

NOTE: The following illustration shows the replacement thermal material locations. Thermal paste is

used on the processor (1) and the processor heat sink section (2) that services it.

Component replacement procedures

59

Reverse this procedure to install the processor heat sink.

Remove the post controller hub heat sink:

1. Loosen the captive Philllips screw (1) that secures the post controller hub heat sink to

the system board.

2. Remove the post controller hub heat sink (2).

NOTE: Due to the adhesive quality of the thermal material located between the post controller

hub heat sink and system board, it may be necessary to move the post controller hub heat sink
from side to side to detach it.

The thermal material must be thoroughly cleaned from the surfaces of the post controller hub heat sink
and the post controller hub each time the post controller hub heat sink is removed. Replacement thermal
material is included with the post controller hub heat sink and system board spare part kits.

60 Chapter 4 Removal and replacement procedures

NOTE: The following illustration shows the replacement thermal material locations. A thermal pad is

used on the post controller hub (1) and the post controller hub heat sink (2).

Reverse this procedure to install the post controller hub heat sink.

Component replacement procedures

61

Hinge covers

Description Spare part number

Hinge covers 672009-001

Before removing the hinge covers, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4.

Remove the battery (see

Battery on page 31), and then remove the following components:

a. Solid-state drive connector board cable (see

Solid-state drive on page 33)

b. Card Reader board cable (see

Card Reader board cable on page 35)

c. Top cover (see

Top cover on page 38)

d. WLAN module (see

WLAN module on page 51)

e. Wireless audio module (see

Wireless audio module on page 49)

f. System board (see

System board on page 55)

Remove the hinge covers:

1. Remove the four Phillips PM2.0×3.8 screws (1) that secure the hinge covers to the base enclosure.

62 Chapter 4 Removal and replacement procedures

2.

Remove the hinge covers (2) from the base enclosure.

Reverse this procedure to install the hinge covers.

Display assembly

Description Spare part number

Display assembly, 14.0-in, AntiGlare, high-definition (includes display panel cable, 2 WLAN
antenna transceivers and cables, and webcam/microphone module and cable)

675507-001

Before removing the display assembly, follow these steps:

1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 31).

5.

Remove the solid-state drive connector board cable (see

Solid-state drive on page 33).

6. Remove the Card Reader board cable (see

Card Reader board cable on page 35).

7. Remove the top cover (see

Top cover on page 38).

8. Disconnect the wireless antenna cables from the wireless audio module (see

Wireless

audio module on page 49).

Component replacement procedures

63

Remove the display assembly:

1. Disconnect the webcamera/microphone module cable (1) from the system board.

2. Disconnect the display panel cable (2) from the system board.

3.

Release the display panel cable (3) from the heat sink. (The display panel cable is attached to
the heat sink with double-sided tape.)

CAUTION: Support the display assembly when removing the following screws. Failure to

support the display assembly can result in damage to the display assembly and other
computer components.

4. Remove the six Phillips PM2.5×5.6 screws (1) that secure the display assembly to

the base enclosure.

64 Chapter 4 Removal and replacement procedures

5.

Remove the display assembly (2).

Reverse this procedure to install the display assembly.

Power connector cable

Description Spare part number

Power connector cable 672014-001

Before removing the power connector cable, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 31), and then remove the following components:

a. Solid-state drive connector board cable (see

Solid-state drive on page 33)

b. Card Reader board cable (see

Card Reader board cable on page 35)

c. Top cover (see

Top cover on page 38)

d.

WLAN module (see

WLAN module on page 51)

e. Wireless audio module (see

Wireless audio module on page 49)

Component replacement procedures

65

f.

System board (see

System board on page 55)

g. Display assembly (see

Display assembly on page 63)

Remove the power connector cable:

1. Remove the Phillips PM2.0×3.8 screw (1) that secures the power connector and bracket to

the base enclosure.

2. Remove the power connector bracket (2).

3.

Remove the power connector cable (3).

Reverse this procedure to install the power connector cable.

66 Chapter 4 Removal and replacement procedures

5 Setup Utility (BIOS) and System

Diagnostics

Using Setup Utility

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility
includes settings for the types of peripherals installed, the startup sequence of the computer, and the
amount of system and extended memory.

NOTE: Use extreme care when making changes in Setup Utility. Errors can prevent the computer from

operating properly.

Starting Setup Utility

NOTE: An external keyboard or mouse connected to a USB port can be used with Setup Utility only if

USB legacy support is enabled.

To start Setup Utility, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2.

Press f10 to enter Setup Utility.

Changing the language of Setup Utility

1. Start Setup Utility.

2. Use the arrow keys to select System Configuration > Language, and then press enter.

3. Use the arrow keys to select a language, and then press enter.

4. When a confirmation prompt with your language selected is displayed, press enter.

5. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving

Changes, and then press enter.

Your change takes effect immediately.

Using Setup Utility

67

Navigating and selecting in Setup Utility

To navigate and select in Setup Utility, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then
press enter, or use a pointing device to click the item.

●

To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key.

●

To close open dialog boxes and return to the main Setup Utility screen, press esc, and then
follow the on-screen instructions.

2. Press f10 to enter Setup Utility.

To exit Setup Utility menus, choose one of the following methods:

●

To exit Setup Utility menus without saving your changes, press the esc key, and then follow the on­screen instructions.

– or –

Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.

●

To save your changes and exit Setup Utility menus, press f10, and then follow the on­screen instructions.

– or –

Use the tab key and the arrow keys to select Exit > Exit Saving Changes, and then
press enter.

Your changes go into effect when the computer restarts.

Displaying system information

1. Start Setup Utility.

2. Select the Main menu. System information such as the system time and date, and identification

information about the computer is displayed.

3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit

Discarding Changes, and then press enter.

68 Chapter 5 Setup Utility (BIOS) and System Diagnostics

Restoring factory settings in Setup Utility

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Setup Utility to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Setup Utility.

3. Use the arrow keys to select Exit > Load Setup Defaults.

4. Follow the on-screen instructions.

5. To save your changes and exit, press f10, and then follow the on-screen instructions.

– or –

Use the arrow keys to select Exit > Exit Saving Changes, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the

factory settings.

Exiting Setup Utility

●

To exit Setup Utility and save your changes from the current session:

If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the
arrow keys to select Exit > Exit Saving Changes, and then press enter.

●

To exit Setup Utility without saving your changes from the current session:

If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the
arrow keys to select Exit > Exit Discarding Changes, and then press enter.

Updating the BIOS

Updated versions of the BIOS may be available on the HP Web site.

Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.

Using Setup Utility

69

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed
on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn

+esc (if you are already in Windows) or by using Setup Utility.

1. Start Setup Utility (BIOS).

2. Use the arrow keys to select Main.

3. To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to

select Exit > Exit Discarding Changes, and then press enter.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the AC
adapter. Do not download or install a BIOS update while the computer is running on battery power,
docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep or Hibernation.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Windows 7—Select Start > Help and Support > Maintain.

Windows XP—Select Start > Help and Support, and then select the software and

drivers update.

2.

Follow the on-screen instructions to identify your computer and access the BIOS update you want
to download.

3. At the download area, follow these steps:

a. Identify the BIOS update that is later than the BIOS version currently installed on your

computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.

b.

Follow the on-screen instructions to download your selection to the hard drive. Make a note
of the path to the location on your hard drive where the BIOS update is downloaded. You
will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

70 Chapter 5 Setup Utility (BIOS) and System Diagnostics

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:

1. Windows 7—Open Windows Explorer by selecting Start > Computer.

Windows XP—Open Windows Explorer by selecting Start > My Computer.

2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS

installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly. The following diagnostic tests are available in System Diagnostics:

●

Start-up test—This test analyzes the main computer components that are required to start
the computer.

●

Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up
test does not detect.

●

Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all
data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the
data to a good sector.

●

Memory test—This test analyzes the physical condition of the memory modules. If it reports an
error, replace the memory modules immediately.

●

Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP
support to report the issue and purchase a replacement battery.

You can also view system information and error logs in the System Diagnostics window.

To start System Diagnostics:

1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is

displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f2.

2.

Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostics test while it is running, press esc.

Using System Diagnostics

71

6 Specifications

Computer specifications

Metric U.S.

Dimensions

Width 32.72 cm 12.88 in

Depth 22.10 cm 8.70 in

Height 2.05 cm 0.81 in

Weight 1.80 kg 3.97 lb

Input power

Operating voltage and current 19.5 V dc @ 3.33 A - 65W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this

range of temperatures.

72 Chapter 6 Specifications

14.0-inch WGA display specifications

Metric U.S.

Dimensions

Height 17.4 cm 6.85 in

Width 31.3 cm 12.32 in

Diagonal 35.4 cm 13.94 in

Number of colors 262,144

Contrast ratio 500:1 (typical)

Brightness 250 nits (typical)

Pixel resolution

Pitch 0.2175 × 0.2088 mm

Format 1600 × 900

Configuration RGB vertical stripe

Backlight LED

Character display 80 × 25

Total power consumption 3.46 W

Viewing angle ±45° horizontal, +15/–35° vertical (typical)

14.0-inch WGA display specifications

73

7 Backup and recovery

Your computer includes tools provided by the operating system and HP to help you safeguard your
information and restore it if necessary.

This chapter provides information about the following topics:

●

Creating a set of recovery discs or a recovery flash drive (HP Recovery Manager software feature)

●

Performing a system restore (from the recovery partition, recovery discs, or a recovery flash drive)

●

Backing up your information

●

Recovering a program or driver

Restore

In the event of hard drive failure, to restore your system to its factory image you must use a set of
recovery discs or a recovery flash drive that you have created using HP Recovery Manager. HP
recommends that you use HP Recovery Manager immediately after software setup to create either a set
of recovery discs or a recovery flash drive.

If you need to restore your system for some other reason than hard drive failure, you can use the HP
Recovery partition (select models only), without the need for recovery discs or a recovery flash drive. To
check for the presence of a recovery partition, click Start, right-click Computer, click Manage, and
then click Disk Management. If the recovery partition is present, a Recovery drive is listed in
the window.

CAUTION: HP Recovery Manager (partition or discs/flash drive) restores only the software that was

installed at the factory. Software not provided with this computer must be reinstalled manually.

NOTE: Recovery discs have been included if your computer does not have a recovery partition.

74 Chapter 7 Backup and recovery

Creating recovering media

HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that
you can restore your computer to its original factory state if the hard drive fails, or if for any reason you
cannot restore using the recovery partition tools. Create these discs or the flash drive after setting up
the computer for the first time.

NOTE: HP Recovery Manager allows the creation of only one set of recovery discs or one recovery

flash drive. Handle these discs or the flash drive carefully and keep them in a safe place.

NOTE: If your computer does not include an integrated optical drive, you can use an optional

external optical drive (purchased separately) to create recovery discs, or you can purchase recovery
discs for your computer from the HP website. If you use an external optical drive, it must be connected
directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

Guidelines:

●

Purchase high-quality DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs.

NOTE: Read-write discs, such as CD-RW, DVD±RW, double-layer DVD±RW, and BD-RE

(rewritable Blu-ray) discs, are not compatible with the HP Recovery Manager software.

●

The computer must be connected to AC power during this process.

●

Only one set of recovery discs or one recovery flash drive can be created per computer.

NOTE: If you are creating recovery discs, number each disc before inserting it into

the optical drive.

●

If necessary, you can exit the program before you have finished creating the recovery discs or
recovery flash drive. The next time you open HP Recovery Manager, you will be prompted to
continue the backup creation process.

To create a set of recovery discs or a recovery flash drive:

1.

Select Start > All Programs > HP Help and Support > HP Recovery Manager > HP
Recovery Media Creation.

2. Follow the on-screen instructions.

Creating recovering media

75

Performing a system restore

HP Recovery Manager software allows you to repair or restore the computer to its original factory state.
HP Recovery Manager works from recovery discs or a recovery flash drive, or from a dedicated
recovery partition (select models only) on the hard drive.

NOTE: A system restore must be performed if the computer hard drive has failed or if all attempts to

correct any functional computer issues fail. A system restore should be used only as a final attempt to
correct computer issues.

Note the following when performing a system restore:

●

You can restore the system only if you have previously backed it up. HP recommends that as soon
as you set up the computer you use HP Recovery Manager to create either a set of recovery discs
or a recovery flash drive.

●

Windows has its own built-in repair features, such as System Restore. If you have not already tried
these features, try them before using HP Recovery Manager.

●

HP Recovery Manager restores only software that was installed at the factory. Software not
provided with this computer must be downloaded from the manufacturer's website or reinstalled
from the disc provided by the manufacturer.

Restoring using the dedicated recovery partition (select
models only)

When using the dedicated recovery partition, you can back up pictures, music and other audio, videos
and movies, recorded TV shows, documents, spreadsheets and presentations, email, and Internet
favorites and settings during this process.

To restore the computer from the recovery partition, follow these steps:

1. Access HP Recovery Manager in either of the following ways:

●

Select Start > All Programs > HP Help and Support > HP Recovery Manager >
HP Recovery Manager.

– or –

●

Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen. Then, press f11 while the “F11
(System Recovery)” message is displayed on the screen.

2.

Click System Recovery in the HP Recovery Manager window.

3. Follow the on-screen instructions.

76 Chapter 7 Backup and recovery

Restoring using the recovery media

1. If possible, back up all personal files.

2. Insert the first recovery disc into the optical drive on your computer or an optional external

optical drive, and then restart the computer.

– or –

Insert the recovery flash drive into a USB port on your computer, and then restart the computer.

3. Press f9 at system bootup.

4. Select the optical drive or the flash drive.

5. Follow the on-screen instructions.

Changing the computer boot order

To change the boot order for recovery discs:

1. Restart the computer.

2. Press esc while the computer is restarting, and then press f9 for boot options.

3. Select Internal CD/DVD ROM Drive from the boot options window.

To change the boot order for a recovery flash drive:

1. Insert the flash drive into a USB port.

2. Restart the computer.

3.

Press esc while the computer is restarting, and then press f9 for boot options.

4. Select the flash drive from the boot options window.

Performing a system restore

77

Backing up and recovering your information

It is very important to back up your files and keep any new software in a safe place. As you add new
software and data files, continue to create backups on a regular basis.

How completely you are able to recover your system depends on how recent your backup is.

NOTE: A recovery from your most recent backup should be performed if the computer is attacked by

a virus or if any major system components fail. In order to correct computer issues, attempt a recovery
before you attempt a system restore.

You can back up your information to an optional external hard drive, a network drive, or discs. Back
up your system at the following times:

●

At regularly scheduled times

TIP: TIP: Set reminders to back up your information periodically.

●

Before the computer is repaired or restored

●

Before you add or modify hardware or software

Guidelines:

●

Create system restore points using the Windows System Restore feature, and periodically copy
them to an optical disc or an external hard drive. For more information about using system restore
points, see the “Using Windows system restore points” section.

●

Store personal files in the Documents library and back up this folder periodically.

●

Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to reenter your preferences.

To create a screen shot:

1.

Display the screen you want to save.

2. Copy the screen image.

To copy only the active window, press alt+prt sc.

To copy the entire screen, press prt sc.

3. Open a word-processing document, and then select Edit > Paste. The screen image is added to

the document.

4. Save and print the document.

78 Chapter 7 Backup and recovery

Using Windows Backup and Restore

Guidelines

●

Connect the computer to AC power before you start the backup process.

●

Allow enough time to complete the backup process. Depending on file sizes, it may take over
an hour.

To create a backup:

1.

Select Start > Control Panel > System and Security > Backup and Restore.

2. Follow the on-screen instructions to schedule and create a backup.

NOTE: Windows includes the User Account Control feature to improve the security of the computer.

You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. For more information, see Help and Support.

Using Windows system restore points

A system restore point allows you to save and name a snapshot of your hard drive at a specific point in
time. You can then recover back to that point if you want to reverse subsequent changes.

NOTE: Recovering to an earlier restore point does not affect data files saved or e-mails created since

the last restore point.

You also can create additional restore points to provide increased protection for your files and settings.

When to create restore points

●

Before you add or modify software or hardware

●

Periodically, whenever the computer is functioning optimally

Create a system restore point

1. Select Start > Control Panel > System and Security > System.

2. In the left pane, click System protection.

3. Click the System Protection tab.

4. Click Create.

5. Follow the on-screen instructions.

Backing up and recovering your information

79

Restore to a previous date and time

To revert to a restore point (created at a previous date and time), when the computer was functioning
optimally, follow these steps:

1. Select Start > Control Panel > System and Security > System.

2. In the left pane, click System protection.

3.

Click the System Protection tab.

4.

Click System Restore.

5. Follow the on-screen instructions.

NOTE: If you revert to a restore point and then change your mind, you can reverse the restoration.

80 Chapter 7 Backup and recovery

8 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 volts AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or
region where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

●

The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage
rating of 125 or 250 V AC, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for all countries

81

Requirements for specific countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

The People's Republic of China COC 5

South Korea EK 4

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

The United Kingdom BSI 1

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler

and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.

2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole

grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the

Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug
must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler

and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.

5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler

and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.

82 Chapter 8 Power cord set requirements

9 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose
of the battery in general household waste. Follow the local laws and regulations in your area for
battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and
rechargeable batteries. For more information about recycling programs, see the HP Web site at

http://www.hp.com/recycle.

83

Index

A

AC adapter light 13
AC adapter, spare part number

20, 23
Action keys 7
antenna, locations 4
audio, product description 1
audio-in jack 11
audio-out jack 11

B

b key 7
base enclosure, spare part

number 18, 23
battery

removal 31
spare part number 18, 21, 31

battery cover

removal 31

spare part number 18, 22, 31
battery cover lock latch 13
battery cover release latch 13
Beats Audio button 12
Beats Audio light 8
bottom components 13
button component 6
buttons

Beats Audio 12

Imagepad 9

Imagepad on/off 9

mute 12

power 6

C

Cable Kit

contents 19

spare part number 19, 22
cables, service considerations 24
caps lock light 8

Card Reader board

removal 43
spare part number 17, 23, 43

Card Reader board cable

illustrated 19
removal 35

spare part number 35
chipset, product description 1
components

bottom 13

button 6

display 4

Imagepad 9

keys 7

left-side 10

lights 8

right-side 12
computer feet

locations 30

spare part number 18, 22
computer major components 16
computer part number 29
computer specifications 72
connectors, service

considerations 24

D

Digital Media slot 11
display

components 4

specifications 73
display assembly

removal 63

spare part number 17, 22, 63
display panel, product

description 1
display switch 4
DisplayPort 10
drives, preventing damage 25

DVD±RW DL SuperMulti Drive

precautions 25
spare part number 20

E

electrostatic discharge 25
equipment guidelines 28
esc key 7
Ethernet, product description 2

F

fan

removal 53
spare part number 18, 22, 53

feet

locations 30
spare part number 18, 22

fn key 7

G

graphics, product description 1
grounding guidelines 25
guidelines

equipment 28
grounding 25
packaging 27
transporting 27
workstation 27

H

hard drive light 12
HDMI port 10
HDMI-to-VGA adapter, spare part

number 20, 21
headphone jack 11
heat sink

removal 58
spare part numbers 18, 23,

58

84 Index

hinge cover

removal 62
spare part number 18, 22, 62

I

Imagepad button 9
Imagepad components 9
Imagepad light 8, 9
Imagepad on/off button 9
Imagepad zone 9

J

jacks

audio-in 11
audio-out 11
headphone 11
microphone 11
network 10
RJ-45 10

K

key components 7
keyboard

backlight light 8
product description 2

keys

Action 7
b7
esc 7
fn 7
Windows applications 7
Windows logo 7

L

left-side components 10
light components 8
lights

AC adapter 13
Beats Audio 8
caps lock 8
hard drive 12
Imagepad 8, 9
keyboard backlight 8
mute 8
power 8, 12
webcam 5
wireless 8

M

mass storage device, precautions

25

memory module

product description 1
removal 57
spare part number 18, 21, 57

microphone

location 4

product description 1
microphone jack 11
model description 30
model name 1
mute button 12
mute light 8

N

network jack 10
NFC board

removal 36

spare part number 17, 22, 36
NFC board cable

illustrated 19

removal 41

O

operating system, product

description 3

optical drive

precautions 25

spare part number 20, 21

P

packaging guidelines 27
plastic parts, service

considerations 24

pointing device, product

description 2

ports

DisplayPort 10

HDMI 10

product description 2

USB 10
post controller hub heat sink

removal 58

spare part number 18, 23, 58
power button 6
power button board

removal 44

spare part number 17, 22, 44
power connector 13
power connector cable

removal 65

spare part number 18, 22, 65

power cord

set requirements 81

spare part numbers 20, 21
power light 8, 12
power requirements, product

description 2

processor heat sink

removal 58

spare part number 18, 23, 58
processor, product description 1
product description

audio 1

chipset 1

display panel 1

Ethernet 2

external media cards 2

graphics 1

keyboard 2

memory module 1

microphone 1

operating system 3

pointing device 2

ports 2

power requirements 2

processors 1

product name 1

security 2

serviceability 3

solid-state drive 1

video 1

wireless 2
product name 1, 29
product number 29
protective cover, spare part

number 20, 22

proximity sensors 4

R

removal/replacement

preliminaries 24

procedures 29
right-side components 12
RJ-45 jack 10
RTC battery

removal 47

spare part number 17, 22, 47
Rubber Feet Kit, spare part

number 18, 22

Index

85

S

Screw Kit, spare part number 20,

22
security cable slot 12
security, product description 2
serial number 29
service considerations

cables 24
connectors 24

plastic parts 24
service tag 15, 29
serviceability, product description

3

solid-state drive

precautions 25

product description 1

removal 33

spare part number 18, 22, 33
solid-state drive connector board

removal 42

spare part number 17, 22, 42
solid-state drive connector board

cable, removal 34

speakers

removal 46

spare part number 17, 22, 46
specifications

computer 72

display 73
system board

removal 55

spare part numbers 18, 23,

55

T

Thermal Material Kit, spare part

number 18, 23, 55, 58
tools required 24
top cover

removal 38
spare part numbers 17, 21,

22, 38

TouchPad cable

illustrated 19
removal 41

transporting guidelines 27

U

USB external DVD±RW DL

SuperMulti Drive, spare part
number 20, 21

USB port 10

V

vents 13
video, product description 1
volume dial 12

W

warranty period 30
webcam 5
webcam light 5
Windows applications key 7
Windows logo key 7
wireless antenna, locations 4
wireless audio module

removal 49

spare part number 18, 22, 49
wireless light 8
wireless, product description 2
WLAN module

removal 51

spare part number 18, 21, 51
workstation guidelines 27

86 Index